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Eurotech Appliances Multi-Cell PRI Gateway manuel d'utilisation

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Tout d'abord, le manuel d’utilisation Eurotech Appliances Multi-Cell PRI Gateway devrait contenir:
- informations sur les caractéristiques techniques du dispositif Eurotech Appliances Multi-Cell PRI Gateway
- nom du fabricant et année de fabrication Eurotech Appliances Multi-Cell PRI Gateway
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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Eurotech Appliances Multi-Cell PRI Gateway ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Eurotech Appliances Multi-Cell PRI Gateway et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Eurotech Appliances en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Eurotech Appliances Multi-Cell PRI Gateway, comme c’est le cas pour la version papier.

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Eurotech Appliances Multi-Cell PRI Gateway, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Eurotech Appliances Multi-Cell PRI Gateway. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    PRI – GSM Mul t i -Cell Gateway 1 T M Multi-Cell PRI Gatew a y ISDN PRI to GSM Gate w ay Version 01.06 A User Manual Connecting Office Phon es t o Cell pho nes While greatly reducing cos t s[...]

  • Page 2

    PRI – GSM Mul t i -Cell Gateway 2 For addit ional assistance please contact us: Support Team Eurotech Communication Ltd. P.O. Box 621 Z.H.R. Industrial Park Rosh Pina, 12000, ISRAEL Tel: + 972-4-680-1080 Fax: +972-4 -680-1081 Email: Support@Eurotech-Communication.com Web: www.Eurotech-Communication.com Usage Warnings 1) High voltage transients, s[...]

  • Page 3

    PRI – GSM Mul t i -Cell Gateway 3 Dear Customer, We thank you for purchasing our GS M Multi Cell to ISD N PRI Gateways. The infor mation in this manu al does not constitute a warranty of performance, although the information has been com pi led and checked for accuracy by Eu rotech Communication Ltd. All our products are developed and produce d b[...]

  • Page 4

    PRI – GSM Mul t i -Cell Gateway 4 Table of Cont ent Gett ing S tart e d .......................... .......................... ............. .......................... .......................... ............. ................... 5 Check y our pac ka ge Item s ................ ........ ................ ........ ................ ........ ...........[...]

  • Page 5

    PRI – GSM Mul t i -Cell Gateway 5 Getting St arted Eurotech Com mu nication team is glad you h ave cho sen to use the Eu rotech  s Multi-Cell PR gatew ay for you r needs, we will do our best t o make your inst al lation efforts as well as day-to-day configur ati on and monitoring task s be pleasant tasks a s possible. W e w ish you a smooth op[...]

  • Page 6

    PRI – GSM Mul t i -Cell Gateway 6 • Optional - Setting the TCP/ IP con nections If you wish to opera te th e manag ement application for system manag ement via internet connection the proper TCP /IP settings should be p erformed. Refer to  Chapter 10: TCP/IP Setting  . • Optional  Mana ging the system via IP conn ection In order to m[...]

  • Page 7

    PRI – GSM Mul t i -Cell Gateway 7 For getting the most upda ted Produc t Info on the Web Refer to http://www.eurotech-communication.com At menu: Cellular Gate ways At su b m enu: PRI E1/T1 GSM or CDMA (note: CDMA capabilities not s uppo rted in y ou r package) Having Your feedback Please let us know your feedback and enhanc ement ideas t o im pro[...]

  • Page 8

    PRI – GSM Mul t i -Cell Gateway 8 Check y our p ackage Ite ms Please verify your package cont ains th e followin g com ponents (some wer e ordered specific) before installation: • Main H ardware Device - The Multi-Cell PR I Gateway • 110/220V Pow er supply ca ble • Software Installati on CD - Insta llation kit of the PRI Ma n agement MS-Win[...]

  • Page 9

    PRI – GSM Mul t i -Cell Gateway 9 The ISDN PRI GSM Gateway Solution Overview The Mul ti-Cell IS DN PRI to GSM ga t eway is a device th at connects your office phone s DIRECTLY to GSM c ellular phone networks. Th is gateway comple tely bypasses th e local landline tel ep h one company. 30 office phone s can be conn ected to each Multi- Cell Gatewa[...]

  • Page 10

    PRI – GSM Mul t i -Cell Gateway 10 Chapter 1: Connecting the Cables You have se veral c ables t o connect to the Mult i-Cell P RI G ateway. So me are mandatory and som e are optional base d on the specific us e c ase. Basic Conn ections • Pow er Cabl e 110/22 0V - Th e power cable is su pplied and should co ver all main voltag e electricity ser[...]

  • Page 11

    PRI – GSM Mul t i -Cell Gateway 11 and make the prope r con figuration according to your n eeds following t he Ma n agem ent Application guidelines in th e following chapters . Additional c ables us ed as follows: o RJ-45 ISDN E1 Cross connect cable Used in the same case as the r egular IS DN E 1 ca ble dep ending on t he IS DN settings. o RJ-45 [...]

  • Page 12

    PRI – GSM Mul t i -Cell Gateway 12 Chapter 2: Inst alling the Manager A pplication Before op eration, configuration settings must be ma de t o the gateway. Configuration is done in an auxiliary c omputer with the PRI Manage ment MS-Win dows Application provided f or MS-Window s operating system . Install the Multi- Cell Manager Application into a[...]

  • Page 13

    PRI – GSM Mul t i -Cell Gateway 13 4. Click Next. 5. The Setu p Typ e window will op en. 6. Select Com plete and click n ext. The Begin In stallation win dow will open. 7. Click In stall. Th e Multi-Cell Manager application i nst alls itself. W ait all steps till a completion messa ge will appear.[...]

  • Page 14

    PRI – GSM Mul t i -Cell Gateway 14[...]

  • Page 15

    PRI – GSM Mul t i -Cell Gateway 15 Chapter 3: Basic configurations w ith the man age men t application La unch the Manag er Application and Defin e the Typ e of Connection Between the management PC and the Multi -Cell system Afte r installing the manag er application, launch it and defin e the T ype of Connection between th e Auxiliary Comput er [...]

  • Page 16

    PRI – GSM Mul t i -Cell Gateway 16 Chapter 3.1: Management v ia R S-232 serial connection Connect the RS-232 cable follow ing th e, fro m an available commun ica t ion port in the com puter to the Com s ocket in t he back of th e Mu lti-Cell. This is t he default setting. If you are u sing this typ e of connection, s elect C om Port in t he botto[...]

  • Page 17

    PRI – GSM Mul t i -Cell Gateway 17 Chapter 3.2: Management v ia Internet connection TCP/IP Internet connection ena bled via the  NET  sock et (RJ-45) on the Multi-Cell PRI Gateway, in the fr ont of the Multi-Cell. Ref er to  Chapter 1: Connect ing th e C ables  for the cable connection task. For TC P/IP settin gs of th e Mu lti-Cell P[...]

  • Page 18

    PRI – GSM Mul t i -Cell Gateway 18 2. Press button. The System wi n dow will o pen. 3. Press . button. The system is set for TCP /IP communication bet ween the auxiliary PC and th e Multi-Cell unit .[...]

  • Page 19

    PRI – GSM Mul t i -Cell Gateway 19 Chapter 4: Conf igu ration - Defining Group s of Port s The Mu lti -Cell PRI unit is a gateway f or 30 t elephones. Telephones m ay be divided into groups. For example, each dep artme nt in your of fice may h ave d ifferent call patterns. Each port repr esents on e tele phone. Define s etting for group of ports [...]

  • Page 20

    PRI – GSM Mul t i -Cell Gateway 20 2. Press [Create Group] button. A ne w gr oup appears at th e bottom of th e Port list. 3. Type a name for the new group and click outside th e se le ct ed area. A group can be renamed b y s electing it and pressing [Rename] button . 4. Defi n e the ports in each group: a. Select a po rt b. Press [M ove to Group[...]

  • Page 21

    PRI – GSM Mul t i -Cell Gateway 21 Chapter 5: Configuration - Port and SIM This cha pter details port dial settin gs, as well as ti me tables and channel lock s for SIMs. Chapter 5.1 : Define Dia l Settings for Each Port Press [ Main PR I] button to define dial settings f or eac h port. The P ort Setting win dow opens. To de fine port dial settin[...]

  • Page 22

    PRI – GSM Mul t i -Cell Gateway 22 Chapter 5.2: De fine Pho ne numbers T y pe of Disp atch Select the mode in which t elephone nu mbers are dispat ched to th e GSM network. To dispa tch phone n umbers manually, in the Send Complete list, s elect HASH mode. In this mo de, afte r th e user h as dialed all digits of a phone num ber, press  [...]

  • Page 23

    PRI – GSM Mul t i -Cell Gateway 23 Chapter 5.3: C onfiguration  SIM Card Settings To define s ettings for a SI M, click a SI M ic on. The S IM Setting window o pens. Define SIM Specifications Enter SIM specifications: 1. Enter a pre-dialing number f or the specifi c S IM. 2. Enter the PIN cod e of th e SI M in t he PIN CODE box. 3. Select a c [...]

  • Page 24

    PRI – GSM Mul t i -Cell Gateway 24 Set the time pa ssed since SIM begun to be Active Click the  Time table  tab. Th e tim etable s ettings will appear: In the Time T able tab, d efine hours , and days, that the SIM is active. Days can be divided in up to four intervals. 1. Select an interval. 2. Enter the hours of th e interval. 3. Select d[...]

  • Page 25

    PRI – GSM Mul t i -Cell Gateway 25 Chapter 6: Configuration - ISDN Connectio n Settings This cha pter details ISDN settings st arting with ov erview of the ISD N card in th e Multi-Cell PRI ga t eway system and guiding for proper configurat ion per your needs. Chapter 6.1: Overvie w of the ISDN Card Each Mu lti-Cell gateway has a m aster Pr inted[...]

  • Page 26

    PRI – GSM Mul t i -Cell Gateway 26 EEPROM cont aining ISM softw are. Enter the IS M version in th e IS M v ersion box. 3. Set Network access as NT, (set the s wi tching unit as TE). 4. Define the Master/Slave st atus in the S ynchronization box. It is preferable to de fine th e Multi-Cell unit as the Master, an d the switching unit as the sla ve.[...]

  • Page 27

    PRI – GSM Mul t i -Cell Gateway 27 Chapter 6.2: Co nfiguration - IS DN B-Channel-Port A ssociation This cha pter explains the assigning of B-ch annels to in-house phones and the allocation of c alls to Multi-Cell ports . Chapter 6.2. 1 : A ssign ing B-cha nnels to In-house N umbers Assigned B-ch annels to ports in the switching unit as fo llows: [...]

  • Page 28

    PRI – GSM Mul t i -Cell Gateway 28 The Outgoing Numb er column r efers to calls fr om t h e Multi-Cell, to a phone extending fr om t h e sw itching un it, as il lustr ated above. 4. In the Outgoing Numb er column , for each B-ch annel, enter a num ber for a phone e xte nding fro m the switching unit. 5. Pr ess Write Data to sen d the B-channel se[...]

  • Page 29

    PRI – GSM Mul t i -Cell Gateway 29 Chapter 6.2.2: A ssigning Port s a nd Defining Pref ixes This section explains ho w t o a ssign a p ort allocation mode f or the Multi-Cell. A port allocation mo de de termines the mann er in which a port is selected when placing a c all fro m a phone e xtending fro m the swi tching un it, to a GSM n etwork phon[...]

  • Page 30

    PRI – GSM Mul t i -Cell Gateway 30 3. In the Allocation frame, select the typ e of A llocation Mode desired . • Static allocation: Each B-channels is permanently assi gned to a port (GSM module), as th ey are al igned in this t ab. • Cy clic allocation: As each phone c all is made, th e ne xt availab le port (GS M mo dule) i s assigned to the[...]

  • Page 31

    PRI – GSM Mul t i -Cell Gateway 31 Chapter 8: Moni toring C alls This chapt er explains ho w to monitor c alls and revie w reports. To monitor calls press . The monitor screen will o pen . Press to hide or view B-chann el status, as well as the status of th e fo llowing connections: • Comport • Network • ISDN A red LE D indicates th ere is [...]

  • Page 32

    PRI – GSM Mul t i -Cell Gateway 32 Port and B-Channel Choose the  Get Cell Inform ati on  at the St atus Butt on. GSM Network Quality of Reception Time Limit on SIM Network c onnection statu s SIM conn ection status BCCH Number Status button Base Station Surrounding B ase Station[...]

  • Page 33

    PRI – GSM Mul t i -Cell Gateway 33 Legend: LAC Location Area C ode. CI Cell ID MCC Mobil e C ountry Code BSIC Basic Station Identity Code BCCH Broadcast Control Channel RSSI Receiver Signal Str ength Status butt on: Click this button, t o view additional op tions to work w ith  Additional options: • Enable/Disable Port: Choose to enab le, or[...]

  • Page 34

    PRI – GSM Mul t i -Cell Gateway 34 Chapter 9: Generating Ca ll Rep ort s Press to review the ca ll report. Thi s screen defines the param eters for a successful or unsuccessful call. The s ystem may store 30,000 calls w ith full reports for 30 ch annels without PC! The system may export thes e rep orts to MS -Access, C SV (MS-Excel) or standard X[...]

  • Page 35

    PRI – GSM Mul t i -Cell Gateway 35 Chapter 10: T CP/IP Setting TCP/IP settings task list : 1. Disconnect the COM c able from the Multi-Cell system. 2. Install RJ-45 cable to the Manag ement PC conn ected to the Mult i-Cell network. 3. Execute to the same LAN  Network En abler Admin istrator  progra m, provided on th e installation CD at the[...]

  • Page 36

    PRI – GSM Mul t i -Cell Gateway 36 11. Che ck t he Modify ch eck box a bove th e I P Address and enter the d esired I P; 12. In case the Multi-Cell syste m and the PC were c onnecte d w ith a cross cable, d isconnect the cross cable, and r econnect t he P C and th e Mu lti-Cell to the LAN;[...]

  • Page 37

    PRI – GSM Mul t i -Cell Gateway 37 Chapter 1 1: Operational test From a PSTN Off ice phone att ached to a PBX/ VoIP Gat eway try make a c all to defined GS M Cellphone in the GSM n etwork around. In case of a failur e to do so verify th e fo llowing: • The PRI is conf igured pr operly to your PBX / VoIP ga teway • The conn ecti on is not prop[...]

  • Page 38

    PRI – GSM Mul t i -Cell Gateway 38 Press the  Monitor  window button, it wi ll op en sho wi ng a pull down set of ph ysical p ort numbers. Choose t he wanted port, for your testing. Ent er the desi red phon e num ber in the f ield named  Enter the dial nu mb er  below and press the button. In few secon ds th e GS M p hone sh all rin g[...]

  • Page 39

    PRI – GSM Mul t i -Cell Gateway 39 Chapter 12: T roubl eshooting a nd kno wn issues Th e f oll ow i ng are m ain deb ug gin g too l s which are very u s eful to overc ome conn ec t i on probl ems: • The RJ -11 handse t, • The PRM Manager Debug Window. Chapter 12.1 : The Handset 1. To u se a han dset, press button. The Handset window w ill ope[...]

  • Page 40

    PRI – GSM Mul t i -Cell Gateway 40 Chapter 12.2: The M anagement A p pl uacti on Debug Window 1. To open the Debug screen, pres s . The Debu g window opens . 2. Use this only when in cont act with a su pport technician .[...]

  • Page 41

    PRI – GSM Mul t i -Cell Gateway 41 There are seve ral c ommon problems an d s olution we have co llected to share w ith you as fo ll ow: Q.: I  m trying to conn ect to the MultiCell via LA N, with the PRI Mana gem ent ap plication, but I keep getting the error messag e. How to res olve? A.: Unhoo k the COM cable from the MultiCell an d re boot[...]

  • Page 42

    PRI – GSM Mul t i -Cell Gateway 42 Q.: I  ve got too ma ny ca bles with the MultiCell, whic h pa rt of I do not kno w how to use them. Any ad vise? A.: Ther e are fiv e connection cables and on e power c able, supplied with the Multi-Cell PRI Gateway package : • RS232/RJ11 c able for conn ecting the MultiCell to an auxiliary c omputer ( PC )[...]

  • Page 43

    PRI – GSM Mul t i -Cell Gateway 43 Q.: How can I check if my MultiCell  s firm war e is up-to-d ate? A.: C onnect to the MultiCell, u sing the PRI management application. Go to th e  Debug  scr een. Che c k the  Enable Debug  ch eckbox, unch eck th e  E nable filter  check box. At the fi eld, n ear the  SEND  button, en[...]