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Grandstream GXP1100 manuel d'utilisation

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Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Grandstream GXP1100. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Grandstream GXP1100 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Grandstream GXP1100 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Grandstream GXP1100 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Grandstream GXP1100
- nom du fabricant et année de fabrication Grandstream GXP1100
- instructions d'utilisation, de réglage et d’entretien de l'équipement Grandstream GXP1100
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Grandstream GXP1100 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Grandstream GXP1100 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Grandstream en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Grandstream GXP1100, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Grandstream GXP1100, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Grandstream GXP1100. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    GXP1 1 00 /GXP1 105 USER MANUAL Grandstream Networks, Inc. GX P1 100/GXP1 105 Small Business IP Phone[...]

  • Page 2

    FIRM WARE VERSION 1.0.5. 26 GXP1 100/GXP1 1 05 USER MANUAL Page 2 of 50 GXP1 1 00 /GXP1 105 User Manual Index GUI INTERF A CE EXA MPLES .................................................................... 5 GNU GPL INFOR MA TION .......................................................................... 6 CHANGE L OG ................................[...]

  • Page 3

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 3 of 50 VOICE MESSAG ES (MESSAG E WAITING INDICA TOR) ........................................................... 22 CALL FEA TURE S ................................................................................................................................ 22 CONFIGURA TION GUIDE[...]

  • Page 4

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 4 of 50 T able of T ables GXP1 1 00 /GXP1 105 User Manu al T able 1: GXP1 100/GXP1 105 TECHNICAL SPECIF ICA T IONS ................................................................... 10 T able 2: GXP1 100/GXP1 105 EQUIPMENT P ACKAGIN G .................................................[...]

  • Page 5

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 5 of 50 GUI INTERF ACE EXAMPLES http://www . grandstream .com /products/gxp_series/gen eral/docum ents/gxp21xx_gui.zip 1. Screenshot of Conf iguration Login Page 2. Screenshot of S tatus Page 3. Screenshot of Basic Setting Configurati on Page 4. Screenshot of Advanced User Conf igurat[...]

  • Page 6

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 6 of 50 GNU GPL INFORMA TION GXP1 100/GXP1 10 5 firmware contain s third-party software licensed under the GNU Ge neral Public License (GPL). Gr andstream uses software under the sp ecif ic term s of the GPL. Please see the GNU General Public License (G PL) for the exact term s and co[...]

  • Page 7

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 7 of 50 CHANGE LO G This s ection docum ents significant changes fr om previous versions of GXP1 1 00/GXP1 105 user manuals. Only m ajor n ew f eatures or m ajor docum ent updat es are l isted her e. Minor updates for corr ections or editing are not docum ented here. FIRMW ARE VERSION[...]

  • Page 8

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 8 of 50  Added GNU GPL information . [ GNU GPL INFORMA T ION]  Added Change Log for th is user m anual . [ CH ANGE LO G][...]

  • Page 9

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 9 of 50 WELC OME Thank you for purchasing Grandstream GXP11 00 /GXP11 05 Small Business IP Phone . GXP1 10 0/GXP 1 105 is a next generation sm all bus iness IP phone that f eatures up to 2 calls wit h 1 SI P account , 4 programmable keys , single network port, integrated PoE (GXP1 105[...]

  • Page 10

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 10 of 50 PR ODU CT OVER VIEW FEA TURE HIGHTLIGHTS  Single SIP Account , up to 2 calls, 4 programm able ke ys  HD handset with supp ort for wideband a udio  Single 10/100Mbps ne twork port, integrated PoE (GX P1105 onl y)  7 dedicated function keys for Hold, Flash/Call W ai[...]

  • Page 11

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 11 of 50 Simplified Chinese, traditional Chinese, Korean, Japanese, a nd etc supp orted in web configuration int erface Upgrade and Provisioning Firmware up grade via TFT P/HTT P/HTTPS, m ass provisioning using T R- 069 o r AES encrypted XML configuration file Power and Green Energy E[...]

  • Page 12

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 12 of 50 INS T ALLA TION EQUIPMENT P ACKA G ING T able 2: GXP1 100/GXP1 105 EQUIPMENT P A CKAGING Main Case Y es 1 Handset Y es 1 Phone Cord Y es 1 Power A daptor Y es 1 Ethernet Cable Y es 1 Phone St and Y es 1 Quick St art Guide Y es 1 CONNECTING Y OUR PHONE Figure 1: GXP1 100/GXP1 [...]

  • Page 13

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 13 of 50 T o set up the GXP 11 00 /GXP1 105, f ollow the ste ps below: 1. Attach the phone stand to the bac k of the phone where ther e is a slot for th e phone stand ; 2. Connect the ha ndset and main phone case with the phone c ord; 3. Connect the LAN port of the phone to t he RJ -4[...]

  • Page 14

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 14 of 50 W ARRANTY If the GXP1100/GXP 1105 phone was purchased from a reseller, please c ontact the com pany where the phone was purchased f or replacement, repair or r efund. If the phone was purchased directly from Grandstream, contact the Grandstream Support for a RMA (Return Mater[...]

  • Page 15

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 15 of 50 USING THE GXP 1100 /GXP1 105 GETTING F AMILAR WITH THE KEYP AD T he following table desc ribes the buttons used on the GXP1 100/GXP 1 105 k eypad. T able 4 : GXP1 100/GXP1 105 KEYP A D DEFINITIONS Hold . Place act ive call on hold, or resum e the call on ho ld . Flash . Flash[...]

  • Page 16

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 16 of 50 MAKING PHONE CALL S 2 CALLS WITH 1 SIP ACC OUNT GXP1 100/GXP1 10 5 c an su pport up to two l ines “ virtuall y” mapped to one SI P accoun t. B y picking up the handset, the GXP1 100/GXP1 10 5 will be in off hook state and the di al tone will b e heard. T o m ake a call, d[...]

  • Page 17

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 17 of 50 Note:  After entering the number , the phone waits for the No Key Entry Ti m eout (Default tim eout is 4 seconds, configurable via W eb GUI) before dialing out. Press SEND or # key to overr ide th e N o Key Entr y Ti meout;  If digi ts ha ve been e ntered after handset [...]

  • Page 18

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 18 of 50 phones are under t he s ame LAN /VPN. This sim ulates a PBX f unction using the C SMA/CD without a SIP server . C ontrolled static IP usage is recomm ended. T o enable Q uick IP Call M ode, go to GX P1 100/GXP1 105 W eb GUI- >Settings->Call Fea tures, s et "Use Qui[...]

  • Page 19

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 19 of 50  Multiple calls . Autom aticall y place active call on hold or switch between two calls b y pressing the FLASH ke y . Call waiting ton e (stutter ton e) will be audible when the line is in us e. Note: If users hang up the current cal l while there is a c all on hold in the[...]

  • Page 20

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 20 of 50  Enter the num ber and press SEND k ey or # to m ake a s econd call;  Press TRAN key again. The call will be transf erred. Note:  T o transfer calls across SIP domains, SIP service providers must suppo rt transfer across SIP domains. 3- W A Y CONFERENCING GXP1 100/GX[...]

  • Page 21

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 21 of 50 will be put on hold se parately;  Press HOLD k ey again and it will resum e the 2-wa y conversation with the line whe n establishing the conference call;  Press FLASH k ey to toggle bet ween the 2 lines;  Users could re-establish co nfer ence call by pressing t he Mu[...]

  • Page 22

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 22 of 50  The option "Disabl e Conference" has to be set to "N o" to establish conference on GXP1 10x. V OICE MESSAGES (MESSA GE W AITING INDICA TOR) A blink ing red MW I (Message Waiti ng Indicator) indicates a m essage is waiting. Dial into the voicem ail box [...]

  • Page 23

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 23 of 50 *71 Enable Call Waiting (per Call)  Off hook the phone;  Dial *71 and then ent er the num ber to dial out. *72 Uncondition al Call Forward . T o set up unco nditional c all forward:  Pick up the handset ;  Dial *72. A dial ton e will be heard ;  Enter the forwa[...]

  • Page 24

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 24 of 50[...]

  • Page 25

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 25 of 50 C ONFIGURA TION GUIDE The GXP1100/GXP 1105 can b e configured via two ways:  IVR Menu using the p hone's k eypad;  W eb GUI embedded on the pho ne using PC's web bro wser. CONFIGURA TION VIA IVR MENU GXP1 100/GXP1 10 5 has a built-in voice prompt m enu f or si[...]

  • Page 26

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 26 of 50  G- 723  G- 729 10 "MAC Address" Announces the MAC address of the unit. 13 "Firmware Server I P Addres s" Announces curr ent Firmware Ser ver I P address. E nter 12 digit new IP address. 14 "Configuration Server IP Address" Announces curr e[...]

  • Page 27

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 27 of 50 4. Open a Web browser on your com puter; 5. Enter the phone ’s IP addre ss in the addres s bar of the bro wser; 6. Enter the adm inistrator ’ s login and password to acces s the Web Configuration Menu. Note:  The computer has to be connected to the same su b-network as[...]

  • Page 28

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 28 of 50 ST A TU S P AGE DEFINITIONS St atus -> A ccount St atus SIP User ID Displays the configured SIP User ID. SIP Server Displays the configured SIP Server address. SIP Registration Displays SIP registration status YES/NO. St atus -> Network Status MAC A ddress Global unique[...]

  • Page 29

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 29 of 50 AC COUNT P AGE DEFINITIO NS Account 1 -> Gener al Setting s Account Active Activates/deactivates acc ount. The default setting is " Y es ". Account Nam e The nam e associated with the SIP ac count. SIP Server The URL or IP address, a nd p ort of the SIP server. T[...]

  • Page 30

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 30 of 50 VPN. If set to "STUN" and STUN ser ver is c onfigured, t he ph one will route according to the STUN server. If NAT type is Full Co ne, Res tricted Cone or Port-Restricted Cone, the phon e wi ll try to use p ublic IP address es and port number in all the SIP&SDP [...]

  • Page 31

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 31 of 50 Port in Contact with TCP/T LS used or not. T his is used when TLS/T CP is se lected for SIP T ransfer. The default setting is "No". Remove OBP from route Configures to rem ove outbound prox y from route. This is used for the SIP Extension to notif y the SIP server t[...]

  • Page 32

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 32 of 50 S peci al Feature Different s oft switch vendors have special requ irements. T herefore users ma y need s elect special feature s to meet these r equirements. Users can choose from S tandard, Nortel MCS, Broadsoft, CBCOM, RNK, Sylantro or Huawei IMS depending on the ser ver t[...]

  • Page 33

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 33 of 50 account, the call will be rej ected. The default setting is "No". Authenticate Incom ing INVITE If set to "Y es", the phone will challenge the incom ing INVITE f or authentication with SIP 401 Unauthorized response. The defaul t setting is "No". [...]

  • Page 34

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 34 of 50 setting is "Medium ". Account 1 -> Call S ettings Early Dial Selects whether or not to enable early dial. If it's s et to "Yes", th e SIP prox y must support 484 re sponse. T he default setting is "No". Dial Plan Prefix Sets the prefix ad[...]

  • Page 35

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 35 of 50 dialing 7 num bers and 1617 area code will be added autom atically ;  1[2 -9]xx[2-9]xx xxxx |- allo ws dialing to an y US /Canada Num ber with 1 1 digits length;  01 1[2-9 ]x - al lows international ca lls starting with 01 1 ;  [3469]1 1 - allows dialing special and [...]

  • Page 36

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 36 of 50 Selects th e di stinctive r ing tone for the matching r ule. W hen the incoming caller ID or A lert Inf o m atches the rule, the phone will ring with the selected ring. Ring T imeout Defines the timeout (in seconds) for the rings on no answer . The default setting is 60 secon[...]

  • Page 37

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 37 of 50 default setting is 20 seco nds. Use NAT IP The NAT IP address used in SIP/SDP m ess ages. This field is b lank at the default settings. It sh ould ONL Y be used if it's requi red by your ITSP. STUN Server The IP address or Dom ain name of the STUN server. STUN reso lutio[...]

  • Page 38

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 38 of 50 Write Ti meout The default value is 300 seconds. Call History Flash W riting: Max Unsaved Log Defines the num ber of unsaved logs bef ore written to phon e's flash. The default value is 200 entries. Enable FLASH Ke y as CONF If set to "Yes", the FLASH k ey can [...]

  • Page 39

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 39 of 50  Intercom Enter th e extension number in the value field to do the interc om.  3-way Conference To establish 3- way conference. NETWORK P AGE DEFINITIONS Network -> Basic Settin gs Internet Protocol Selects Prefer IPv4 or Pref er IP v6. IPv4 Address T ype Allows user[...]

  • Page 40

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 40 of 50 Preferred DNS server Enter the Preferred DN S Server f or IPv6. Network -> Advanced Sett ings 802.1X m ode Allows the us er to enable/disable 802.1X m ode on the phone. T he default value is disabled. To enable 802.1X m ode, t his f ield should be set to EAP-MD5. 802.1X Id[...]

  • Page 41

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 41 of 50 Maintenan ce - > Upgrade and Provisioning Firmware Upgrade and Provisioning Specifies how firm ware upgrading and pro visioning request to be sent: Alwa ys Check for New Firm ware, Check New Firm ware on ly when F/W pre/suffix changes, Alwa ys Skip the Firm ware Check . XM[...]

  • Page 42

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 42 of 50 Authenticate Conf Fi le Authenticates conf iguration file before ac ceptance. The def ault setting is "No ". Maintenan ce - > Syslog Syslog Server The URL or IP ad dre ss of the syslog ser ver for the ph one to send s yslog to. Syslog Level Selects the le vel of [...]

  • Page 43

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 43 of 50 CPE SSL Certificate The Cert File for the phone to conn ect to the AC S via SSL. CPE SSL Private Key The Cert Ke y for the phone to connect to the ACS via SSL. Maintenan ce - > Securit y SSL TLS Certificate SSL Certificate used f or SIP Tr ansport in TLS/TCP. SSL TLS Priva[...]

  • Page 44

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 44 of 50 disabled and the d ialing icon in web GUI is in grey . After clicking on the icon , a new dialing window will show as the figure below . Enter number and cli ck on "Dial", the phon e will go of f hook and dial out the num ber from account 1. Figure 4: Click- to -D i[...]

  • Page 45

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 45 of 50 Press the "Reboot " button on t he top right corner of the web GU I page to reboot t he phone rem otely . The web browser will then display a reboot m essage. Wait for about 1 minute to log in again.[...]

  • Page 46

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 46 of 50 UPGRADING AND PRO V ISIONING The GX P 11 00/GXP1 105 can be u pgraded via T FTP/HTTP/HTT PS by configuring the URL/I P Addres s for the TFTP/HTT P/HTTPS server and se lecting a downl oad method. Conf igure a valid URL f or TFT P or HTTP; the server nam e can be FQDN or IP add[...]

  • Page 47

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 47 of 50 The indicator o n th e top rig ht corner will tur n oran ge and red and then t urn off which indic ates the phone has restarted. After a while the indicator will blink in red m eaning t he download is in process. W hen download is done you will see the phone restarts again. P[...]

  • Page 48

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 48 of 50 CONFIGURA TION FILE DOWNL O AD Grandstream SIP Devices can be c onfigured via the W eb Interface as well as via a Configuration F ile (binary or XML) through TFT P or HTTP/HTT PS. T he "Co nfig Serv er P ath" is th e T FTP or HTT P/HTTPS server path for the configur[...]

  • Page 49

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 49 of 50 REST ORE F ACT OR Y DEF A U L T SET TINGS W arning : Restoring the F actory Default S ettings wi ll delete all conf iguration inform ation on the phone. Please backup or print all the set tings b efore y ou restor e t o the f actory default sett ings. G randstream is not resp[...]

  • Page 50

    FIRM WARE VERSION 1.0.5. 26 GX P1 100 /GXP1 105 USER MANUAL Page 50 of 50 EXPERIENCING THE GXP 1100 /GXP110 5 Please visit our website: h ttp://www .grandstream .com to receive the most up- to -date updates on firm ware releases, additional feat ures, F AQs, documentation a nd ne ws on new products. W e encourage you to bro wse our produc t related[...]