HP (Hewlett-Packard) 510X manuel d'utilisation

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102

Aller à la page of

Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation HP (Hewlett-Packard) 510X. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel HP (Hewlett-Packard) 510X ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation HP (Hewlett-Packard) 510X décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation HP (Hewlett-Packard) 510X devrait contenir:
- informations sur les caractéristiques techniques du dispositif HP (Hewlett-Packard) 510X
- nom du fabricant et année de fabrication HP (Hewlett-Packard) 510X
- instructions d'utilisation, de réglage et d’entretien de l'équipement HP (Hewlett-Packard) 510X
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage HP (Hewlett-Packard) 510X ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles HP (Hewlett-Packard) 510X et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service HP (Hewlett-Packard) en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées HP (Hewlett-Packard) 510X, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif HP (Hewlett-Packard) 510X, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation HP (Hewlett-Packard) 510X. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    300x 510x HP Jetdir ec t Pr int S er v er Adminis tr ator's Gui de[...]

  • Page 2

    [...]

  • Page 3

    Administrator’s Guide HP Jetdirect Print Servers (300X/510X)[...]

  • Page 4

    © 2000-2006 Copyr ight Hewlett-Packard Development Company , L.P . All rights rese rved. Repr oduc tion, adaptation, or translation withou t prior written permission is prohibited, ex cept as allowed under the c opyright laws. The information contain ed in this document is subject to change without noti ce. The on ly warranties for HP pro ducts an[...]

  • Page 5

    ENWW 5 T able of Co nten ts 1. Introduc ing the HP Jet direct Print Se rver Introduction ....... ................... ............. ............. ............. ............ 7 Support Mate rials ................. ............. ............. ............. ............ 8 Software, D river, and Flash Imag e Upgrade s ................. ...... 8 2. HP Sof[...]

  • Page 6

    6 ENWW 6. Troubleshooting the HP Jetdirect Print Serv er Introduction ....... ............ ............. ............. .................... .......... 5 8 Resetting to Factory Defaults ................. ............. ............. .... 59 General Trou bleshooting ...... ............. ............. ............. .......... 60 Understand ing the Et h[...]

  • Page 7

    ENWW 7 1 Introducing the HP J e tdirect Print Server Introduction HP Jetdire ct print s ervers a llow yo u to conn ect printe rs and oth er devices directly to a network. By attaching directly to a network, devices can be convenie ntly located nea r users. In addition , a network connecti on allows data tr ansfers to or from the de vice at network [...]

  • Page 8

    8 Introducing the HP Jetdi rect Print Server ENWW Supporte d Networks HP Jetdire ct print servers suppo r t a variety of network protocol suites , inc luding TCP/IP , IPX/S PX, DLC/ LLC, and A ppleTal k protocol s. In addit ion, HP provides softw are for netwo rk configuratio n on the following networks: ● Microso ft Wind ows 2000 , XP, Server 20[...]

  • Page 9

    ENWW 9 2 HP Software So lutions Summary Software Solutions T able HP provide s a v ariety of s oftware soluti ons to se t up o r manag e your HP Jetdi rect-connect ed netw ork devices . See Ta ble 2.1 to help y ou dete rmin e whi ch so ftware is be st for you:[...]

  • Page 10

    10 HP Software So lutions Summary ENWW Table 2.1 Software Solu tions Operating Envir onment Function Remarks Install Network Printer wizard (Windows) Windows 2000, XP , Se r ver 2003 For TCP/IP direct-mode pr inting Install a single network printer on a peer-to-peer or client-ser ver network Simple printer installation Runs from CD-ROM More informa[...]

  • Page 11

    ENWW HP Software So lutions Summary 11 HP Install Network Printer W izard (W indows) The HP in stall Ne twork P rinter W izard is a utility f or printer discove ry, setu p and inst allatio n on a TCP/ IP network . Once your printers have a network connection, the wizard installs the printer on yo ur systems or ser vers that wil l send pr int jo bs [...]

  • Page 12

    12 HP Software So lutions Summary ENWW HP W eb J etadmin HP Web Je tadm in a llow s you to u se a Web browse r t o ins tal l, v iew, manage, and di agnose dev ices connect ed to an HP Jetdire ct print server or any standard printer MIB devices. For information about a proc edure or wi ndow in the HP Web Jetadmin software, se e the onl ine help . Sy[...]

  • Page 13

    ENWW HP Software So lutions Summary 13 Verifying Installation a nd Providing Acces s ● Verify tha t the HP Web Jetadmin software is correctly installed by navigating to it with your brows er as shown in the fol lowing examp le: http://systemname.domain:port/ where systemname.domain i s t h e h o s t n a m e o f y o u r w e b s e r v e r , and por[...]

  • Page 14

    14 HP Software So lutions Summary ENWW Internet Printer Connection Software HP Jetdire ct print servers ( firmware vers ion x.07.1 6 or later) support t he Inte rnet Print ing Prot ocol (I PP). Using the a ppropriat e software on y our system, you ca n create an IPP print path from your syste m to any HP Jetdi rect-connecte d printer over the Inter[...]

  • Page 15

    ENWW HP Software So lutions Summary 15 (Example: http:/ /169.254 .227.113/ip p/port2) Then click Next . 5. You wi ll be prompted for a printer dri ver (the HP Jetdirect pri nt server does not contain printer dri vers, so your sy stem cannot automat ical ly ob tain th e dr iver). C lick OK to inst all the print er driver o nto your syst em and fo ll[...]

  • Page 16

    16 HP Software So lutions Summary ENWW Supported Browse rs Windows 2000 ● Microsoft Internet Explorer 5 or later. Supported Proxies ● Web proxy w ith support for HTTP v1.1 (may not be needed if printi ng over an intranet )[...]

  • Page 17

    ENWW 17 3 TCP/IP Configu ration Introduction To oper ate properl y on a T CP/IP n etwo rk, t he HP J etdir ect print server mus t be configure d with va lid TCP/IP n etwork confi guration parameters, such as an IP address. Depending on your printer and system, thi s can be done in t he follow ing ways: Note When shipp ed from the factory , the HP J[...]

  • Page 18

    18 TCP/IP Config uration ENWW Note Linux and UNIX systems : For more information, see the b ootpd man page. On HP-UX syste ms, a sampl e DHCP configurat ion file (dhcpt ab) may be loa ded in the /etc directory. If your HP-UX sys tem does not provide Dynami c Domain Name S ervices (DDNS) fo r its DHCP imple ment ations , HP recomm ends that you set [...]

  • Page 19

    ENWW TCP/IP Configuration 19 Using BOO TP/TF TP This sect ion describe s how to configur e the p rint se rver usin g BOOTP (Boot strap Protoco l) and TFTP (T rivial File Tra nsfer Protocol ) servic es on UNIX se rvers. BOOTP a nd TFTP are use d to download network configu ration data fro m a serv er to th e HP Jetdir ect print s erver over th e net[...]

  • Page 20

    20 TCP/IP Config uration ENWW System s That Use Net wor k Info rmat ion Se rvi ce (NIS) I f y o u r s y s t e m u s e s N I S , y o u m a y n e e d t o r e b u i l d t h e N I S m a p w i t h the BOOTP s ervice bef ore performing t he BOOTP confi guration steps. Refer to your syst em docu mentation. Configurin g the BO OTP Server For t he HP J etdi[...]

  • Page 21

    ENWW TCP/IP Configuration 21 CAUTION Community names (passwords ) for your printer are not secure. If you sp ecify a community name for your prin ter, sele ct a name that is differ ent fr om passwords us ed for ot her systems on your netwo rk. Bootptab File Ent ries An examp le of a /etc/bootptab file entry for an HP Jetd irect print serv er is p r[...]

  • Page 22

    22 TCP/IP Config uration ENWW A co lon (:) ind icate s th e e nd of a f iel d, an d a back sla sh ( ) ind icate s that the en try is co ntinued on t he next lin e. Space s are not allo wed between t he cha racters on a li ne. Names , such as host names, must begin wi th a letter an d can con tain only le tters, n umbers, p eriods, or hyphens. The [...]

  • Page 23

    ENWW TCP/IP Configuration 23 configuratio n file can be do wnloaded usi ng TFTP. Thi s TFTP configurat ion fil e’s relat ive path n ame is s pecified in the BOO TP reply using t he /etc/bootptab file ’s T 144 ven dor -sp eci fic tag entry. An exa mple of a TF TP config urat ion file is pro vided below (the symbol ‘#’ denotes a remark and is[...]

  • Page 24

    24 TCP/IP Config uration ENWW Table 3.2 describes parameters that may be included in the TFTP configuratio n file. Table 3.2 TFTP Configuratio n File Pa rameters ( 1 of 3) ews-co nfig: Ena bles or d isables th e embe dded web s erver on the HP Jetdir ect print se rver. To en able, set to 1. To disa ble, se t to 0. idle-tim eout: The numbe r of seco[...]

  • Page 25

    ENWW TCP/IP Configuration 25 contact: ASC II charac ter string that id entifie s the pers on who adminis ters o r service s the p rinter (SNM P sysCont act object). This m ay inc lude how to cont act th is per son. Th e default c ontac t is undef ined. get-comm unity - name : Specifie s a pas sword t hat det ermines w hich SN MP GetReque sts the HP[...]

  • Page 26

    26 TCP/IP Config uration ENWW Using DHCP Dynamic Host Conf iguration Protoc ol (DHCP, RFC 2131/213 2) is one of several auto co nfigu ration m echanisms that the HP Jet direct print serve r uses. If you have a DHCP s erver on your network , the HP Jetdire ct pri nt server automatica lly obt ains its IP addr ess from that serv er and registers its n[...]

  • Page 27

    ENWW TCP/IP Configuration 27 UNIX Systems For more information o n sett ing up DHCP on UNIX systems, see the bootpd man page. On HP-UX systems, a sample D HCP confi guration file (dhcpta b) may be located in the /etc directory. If your HP-UX sys tem does not support Dynamic Do main Name Serv ices ( DDNS ) for its DHC P imp lemen tati ons , HP recom[...]

  • Page 28

    28 TCP/IP Config uration ENWW Windows 2000 S erver/Serve r 2003 To set u p a DHC P scope on a W indows 2000 se rver, pe rform the follow ing s teps: 1. Run the Wi ndows DHCP manager ut ility. ■ Windows 2000: Click Start , select Settings and Con trol Panel . Open the Adminis trative Tools fo ld er an d run th e DHCP utility. ■ Server 20 03: Cli[...]

  • Page 29

    ENWW TCP/IP Configuration 29 To config ure DHCP op tions now, select Yes and click Next . a. If de sired, s pecify the IP address of t he route r (or defau lt gateway) to be use d by client s. Then click Nex t . b. If d esired, specify the Domain N ame and DNS (Domain Name System) servers for clients. Click Next . c. If desired, specify WINS serv e[...]

  • Page 30

    30 TCP/IP Config uration ENWW Enabling or Disabling D HCP If yo u d o no t wan t yo ur HP Jetdirec t print server con figur ed via DHCP, you must di sable DHCP configura tion. There are three methods for enab ling or disablin g DHCP : 1. Y ou can use Teln et to e nable or dis able DHC P opera tion on the HP Jetdire ct prin t serv er. Whe n you d is[...]

  • Page 31

    ENWW TCP/IP Configuration 31 Using RARP This subs ection des cribes how t o config ure the print server using the Rev erse Address R esoluti on Protoco l (RARP) on UNIX and Linux sys tems. This setup procedure en ables the RARP daem on running on your system t o respond to a RARP reques t from the HP Jetdire ct prin t server and to su pply the I P [...]

  • Page 32

    32 TCP/IP Config uration ENWW 9. To verify that the card is config ured with the correct IP address, use the pi ng utility. At the promp t, type: ping <IP address> where <IP address> is the assigned address from RARP. The default IP addres s is 1 92.0.0.1 92. 10. If ping does not res pond, see t he chapter “ Tr oubleshoot ing th e HP [...]

  • Page 33

    ENWW TCP/IP Configuration 33 ● From a UNIX command promp t: arp -s <IP addre ss> <LAN hard ware address> ping <IP addre ss> where <I P address > is the desired IP a ddress to be assign ed to t he print serv er. The arp command wri tes t he entr ies to the a rp cache on th e wo rksta tion , and the ping command configures t[...]

  • Page 34

    34 TCP/IP Config uration ENWW Using T elnet This subs ection des cribes how t o config ure the print server using Te lnet. Note To use T elnet command s with the HP Je tdirect print se rver, a route must be avai lable from your workst ation to the pri nt se rver. Si mplist ical ly, this mean s tha t the re must be a m atch b etwe en th e netw ork i[...]

  • Page 35

    ENWW TCP/IP Configuration 35 2. When t he server re sponds connected to IP address , press Enter twice to mak e sure that th e Tel net con nectio n is initiali zed. 3. If you are prompted for a password, type t he correct password. By default, Te lnet does not require a pass word, but you ca n set up to a 14-character passwo rd by using the passwor[...]

  • Page 36

    36 TCP/IP Config uration ENWW 4. At the Telnet promp t “ > ” ty pe: parameter: value then press Ent er , where parameter refers to the configurat ion parameter y ou are defini ng, and value refers to the definition s you are assigning to that parameter. Each parameter entry is followed by a carriage return. See Tabl e 3.3 for examples on ass[...]

  • Page 37

    ENWW TCP/IP Configuration 37 Table 3.3 Telnet Configu ration Param eter Example s (1 of 2) IP Address Parameter Exam ple ip: 192.168.10.1 wher e ip ident ifi es the param et er and 192.168.10.1 spec ifies th e address for the p rinter. By typing this par amet e r, you c an ov erwri te the IP addre ss used to ma ke the Telnet connect ion w ith one y[...]

  • Page 38

    38 TCP/IP Config uration ENWW Port and Ban ner Page Exam ple port:2 banner:0 For multiport Je tdir ect print serve rs, ‘po r t’ spe ci fie s the port that you want to e nab le or di sable a banner p age. (In this exa mple, disable banner page o n port 2.) The defau lt port is port 1. Set Community Name Exam ple set-cmnty- name: my_network where[...]

  • Page 39

    ENWW TCP/IP Configuration 39 Using T elnet to Erase the Existing IP Address To eras e th e IP add ress during a Tel net se ssion : 1. Type cold-reset , then press Ente r . 2. Type quit , then pr ess Enter to ex it Te lnet. Note This procedure resets all TCP/IP parameters, but only a ffects the T CP/IP s ubsys tem. Af ter t his ha s been done the pr[...]

  • Page 40

    40 TCP/IP Config uration ENWW Moving to Ano ther Network Wh e n m o v i n g an H P Jet direc t print server that is config ured wit h a n I P a d d r e s s t o a n e w n e t w o r k , m a k e s u r e t h a t t h e I P a d d r e s s d o e s not conflict with addresses on the new netwo rk. You may change the IP addres s of the print se rver to one t [...]

  • Page 41

    ENWW 41 4 Configurin g for LPD Printi ng Introduction The HP J etdir ect print server co ntains an LP D (Line Printe r Daem on) Se rver modu le to s uppo rt L PD pr inti ng. T his ch apter describes how to config ure the HP Jetdire ct p rint server for u se wi th various syste ms that support LPD pri nting. T hese in str uction s include: ● LPD o[...]

  • Page 42

    42 Co nfigurin g for LP D Prin ting ENWW Note The LPD funct ionality can b e used with any ho st implem entati on o f LPD that c omp lies wit h the RFC 1179 document . The process for con figuring printer spool ers, howe ver, may diffe r. See your system document ation for in formation on configurin g these sy stems. The LPD prog rams an d protocol[...]

  • Page 43

    ENWW Config ur ing for LPD Pr inti ng 43 ● The LAN hardwa re address ( or station addre ss) of the pri nt server. This address i s printed wit h print serve r status informatio n on the HP Jet direct conf iguration page and is of the form: LAN HW ADDRESS: xx xxxxxxxx xx where x is a he xadecimal digit (for ex ample, 001083 123ABC). ● An IP addr[...]

  • Page 44

    44 Co nfigurin g for LP D Prin ting ENWW The line pri nter daemon o n the HP Jetdire ct prin t ser ver t reats data in the text queue as unformatt ed text or AS CII, and adds a carriage return to each line before sending it to the printer. (Note that the actual o bserved be havio r is that a PCL line te rmination command (value of 2) is i ssued at [...]

  • Page 45

    ENWW Config ur ing for LPD Pr inti ng 45 LPD on UNIX Systems Configuring Print Queues for BSD -based Systems Edit the /etc/printcap file to in clude t he follo wing entrie s: printer_name|short_printer_name: :lp=: :rm=node_name: :rp=remote_printer_name_argument: (thi s should be text , raw , or auto ) :lf=/usr/spool/lpd/error_log_filename: :sd[...]

  • Page 46

    46 Co nfigurin g for LP D Prin ting ENWW If your printer does not support auto matic switching between PostScript, PCL, and HP-GL/2 languages, us e the printer's control panel (if t he printer has one) t o select the pr inter langua ge or rely on the applicat ion to select t he pri nter lang uage via command s embedded in the print data . Make[...]

  • Page 47

    ENWW Config ur ing for LPD Pr inti ng 47 Configuring Print Queues Using S AM (HP-UX systems) On HP-UX systems you can use the SA M utilit y to configu re remot e print queues for printi ng “text” (ASCII) file s or “raw” (P CL, PostScript, or other printer language) files. Before you exec ute the SAM program, select an IP address for the HP [...]

  • Page 48

    48 Co nfigurin g for LP D Prin ting ENWW Printing a T e st F ile To verify that the print er and print server connections are corre ct, print a test file. 1. At the UNIX sy stem prompt t ype: lpr -Pprinter_name file_name where printer_name is the designated printer and file_name refers t o the file to be pr inted. Examples (for BS D-based systems):[...]

  • Page 49

    ENWW Config ur ing for LPD Pr inti ng 49 LPD on Windows 2000 /Server 2003 Systems This secti on describes how to confi gure Windows systems t o use the HP Jetdire ct LPD (L ine Prin ter Daemo n) serv ices. The proc ess consis ts of two pa rts: ● Install ing TCP/IP software (if not already instal led). ● Configuring a netw ork LPD printer. Insta[...]

  • Page 50

    50 Co nfigurin g for LP D Prin ting ENWW 2. If you ha ve not previously installed the so ftware: ■ Windows 2000/Server 2003: In the Local Area Connection Properties window, click Install . In the Select N etwork Component Type window, sele ct P rotocol and click Add to add the Internet Protocol (TCP/IP) . Follow t he instruct ions on th e screen.[...]

  • Page 51

    ENWW Config ur ing for LPD Pr inti ng 51 c. Select and enable Other Network File and Prin t Services . d. Click Details , and ve rify that Print Services for Unix is enabl ed. If not, enable i t. e. Click Ok ay , and then Next . 2. Windo ws 200 0: Op en th e Printers folder (from the De sktop, click Sta rt , Settings , and Printers ). Serv er 2003 [...]

  • Page 52

    52 Co nfigurin g for LP D Prin ting ENWW 10. Choose w hether th is prin ter will be avai lable t o other computer s. If share d, enter a share name th at id entifies t he printer to other use rs. Click Next . 11. If desired, enter a location and other information for this print er. Click Next . 12. Choose w hether to print a test p age, and click N[...]

  • Page 53

    ENWW 53 5 FTP Printing Introduction FTP (F ile Tran sfer P rotoco l) is a b asic TC P/IP conne ctivi ty utility to trans fer d ata be tween sy ste ms. FT P prin ting is a way to use FTP to sen d print fi les from a clie nt syst em to an HP Jetdi rec t-connec ted printer. In an FTP pri nting session, the cl ient connects and s ends a p rint file to [...]

  • Page 54

    54 FTP Printing ENWW Print Files The HP Jetd irect FT P serve r trans fers prin t files to the printer bu t does not inte rpret them. F or prope r prin ting , prin t files must be in a language recognized by the printer (such as PostScript, PCL, or unformatt ed text) . Fo r formatted pri nt jobs , you must first print to a file fr om your applica t[...]

  • Page 55

    ENWW FTP Printing 55 Alth ough the ls and dir commands are al ways accepted , the HP Jetdirect FTP serv er supports only o ne data conne ction for pri nting at a time. The transmission mode for an FTP data connect ion with the HP Jetdirect p rint se rver is a lways in strea m mode, w hich marks the end-of-fi le by closing the data connecti on. Once[...]

  • Page 56

    56 FTP Printing ENWW Commands Table 5.1 summa rizes command s avail able t o the u ser durin g an FTP pr inting s ession. Table 5.1 User Comm ands for H P Jetdirect F TP Server Command Descri ption user <username> <username> speci fi es a user. Any user w ill be accep ted and can prin t to the selec ted port. cd <port#> <port#&[...]

  • Page 57

    ENWW FTP Printing 57 Example of an FTP Se ssion This is an example of a ty pical FT P prin ting sessi on: System> ftp 192.168.10.1 Connected to 192.168.10.1 220 JD FTP Server Ready Name (192.168.10.1:root): Deke 331 Username OK, send identity (email name) as password. Password: 230- Hewlett-Packard J7983G FTP Server Version 1.0 Directory: Descri[...]

  • Page 58

    58 Tro ublesho otin g the HP Jetdi rect Pri nt Serv er ENWW 6 Troubleshooting the HP J etdirec t Print Server Introduction This chapter describes how to diagnose and correct problems associat ed wit h the HP Jet direct pr int serv er. A flowchart guides you to the correct procedu res for troub leshooting the foll owing : ● Printe r problems ● H[...]

  • Page 59

    ENWW Trou blesh ooting the HP Jetdi rect Pr int Serve r 59 Resetting to F actory Defaults Parameters on the HP Jetdire ct print server (f or example, t he IP address) can be re set to factor y default v alues u sing the follow ing proc edu res : ● HP Jetdir ect E xterna l Prin t Server s Reset the HP Jetdi re ct ext ernal prin t serv er by holdin[...]

  • Page 60

    60 Tro ublesho otin g the HP Jetdi rect Pri nt Serv er ENWW General Troublesho oting T roubleshooting Chart - Assessing the Problem Figure 6.1 Asses sing the Pr oblem[...]

  • Page 61

    ENWW Trou blesh ooting the HP Jetdi rect Pr int Serve r 61 Procedure 1: V erifying that the Pr inter is On and Online Check the foll owing items to ma ke sure the prin ter is ready to print. 1. Is the pr inte r plugged in and t urned o n? Make sure th e printe r is plugged in and turned on. If the problem persist s, you may have a defecti ve power [...]

  • Page 62

    62 Tro ublesho otin g the HP Jetdi rect Pri nt Serv er ENWW Procedure 3: Resolving Printer Display Error Messages Try to isolate the prob lem to e ither the pri nter or the print se rver. 1. Dis connect the pri nt server from t he printer. Doe s the same error message appear on the printer? ■ See your print er documentation for a complete list of[...]

  • Page 63

    ENWW Trou blesh ooting the HP Jetdi rect Pr int Serve r 63 6. Is yo ur pr otoco l en abled? Check t he STATUS line for yo ur protocol on the Jetdi rect configuration page. See the end o f this chapter for descriptions of th e in form atio n on t he c onf igura tion pag e. 7. Is the re an error mes sage in the pro tocol’ s sectio n on the configur[...]

  • Page 64

    64 Tro ublesho otin g the HP Jetdi rect Pri nt Serv er ENWW Understanding the Etherne t Configura tion P ages (Extern al Print Servers) This section describes the Ethern et/802.3 config uration page for HP Jetdir ect e xtern al print serv ers. The networking s ection of each configura tion page is divided into sections. The item numbers in the foll[...]

  • Page 65

    ENWW Trou blesh ooting the HP Jetdi rect Pr int Serve r 65 Figure 6.2 Eth ernet Config uration Pag e (External Single Port P rint Serv ers) 7 Apple EtherTal k status informati on (Tab le 7.7 ) (Ethe rnet onl y) If the AppleTa lk protoc ol is workin g prope rly, or if it is en abled . Use NET and NODE to ve rify the printer is comm unicati ng corr e[...]

  • Page 66

    66 Tro ublesho otin g the HP Jetdi rect Pri nt Serv er ENWW Figure 6.3 Eth ernet Config uration Pag e (External Thre e-Port Print Servers)[...]

  • Page 67

    ENWW 67 7 HP J etdirect Configuration P age Mes sage s Introduction This chapter describes the messages, network statistics, and status that can be printed on a Jetdirect configuration page. These mes sages includ e config u ration information and error message s for ea ch network operat ing syst em. The confi gurat ion info rmat ion for indiv idu [...]

  • Page 68

    68 HP Je tdirec t Config uration Page Me ssages ENWW Table 7.1 HP Jetdirec t Product In formation Message Description HP JET DIR ECT J XXXXX Identifi es the HP Jetdirect print server model number . FIRMW ARE REVISION: X.XX .XX The firmware revi sion number of the HP Jetdir e c t p rint ser ver currently installed in the printer . LAN H W ADD RESS: [...]

  • Page 69

    ENWW HP Jet direct Co nfigura tion Page Messages 6 9 Table 7.2 General HP Jetdi rect Mess a ges (1 of 10) Message Description ARP DUPLICA TE IP ADDRESS The ARP lay er has detected another node on the network using the sam e IP address as the H P Jetdirect print ser ver . Extended err or information below this me ssage shows the hardware address of [...]

  • Page 70

    70 HP Je tdirec t Config uration Page Me ssages ENWW CONFIGURA TION ERR OR The configurati on information f or the NetWare f unctions is not stored correctly on the HP Jetdirect print ser ver . Rer un the installation software to reco nfigure. If this erro r persists, there may be a problem w ith the HP Jetdirec t print se rver . CRC ERROR Check th[...]

  • Page 71

    ENWW HP Jet direct Co nfigura tion Page Messages 7 1 INITIALIZ ING TR YING T O CONNECT T O SER VER The HP Jetdirect print ser ver is try ing to connect to the NetW are server(s). This is a nor mal mess age. W ait until the connection is es tablished or another status mess age appears. INV ALID GA TEW A Y ADDRESS The default gate wa y IP address s p[...]

  • Page 72

    72 HP Je tdirec t Config uration Page Me ssages ENWW LAN ERROR-CONTR OLLER CHIP Check the network connections. If the connections are intact, run the power-on self-test: turn the printer off, then on again. If the er ror persists, replace the HP Jetd ire ct print se rver . LAN ERROR-EXTERNAL LOOPBA CK The HP Jetdirect print ser ver is incorrectly c[...]

  • Page 73

    ENWW HP Jet direct Co nfigura tion Page Messages 7 3 LAN ERRO R-T RANSMIT TER OFF There may be a prob lem with y our network cabling or the HP Jetdirect prin t ser ver . Check the cabling and connectors on your Ethernet network. If you cannot find a problem with y our network cabling, run the power-on self-test: tur n the print ser ver off, then on[...]

  • Page 74

    74 HP Je tdirec t Config uration Page Me ssages ENWW NDS ERR: MAX QUEUE OBJECT S T oo many print queue ob jects are assigned to the printer . Reduce the number of queues assigned. NDS ERR: NO PRINTER OBJECT S No printer object s are assigned to the pr int ser ver object configured to this HP Jetdir ec t print server . NDS ERR: NO QUEUE OBJECT S No [...]

  • Page 75

    ENWW HP Jet direct Co nfigura tion Page Messages 7 5 NOT CONFIGURED The HP Jetdirect print ser ver has not been configured f or NetW are. Use the printer ins tallation software to configure the print s erver for NetW are networks. NOVRAM ERROR The HP Jetdirect pr int ser ver c annot read the contents of its NO VRAM. OUT OF BUFFERS The HP Jetdirect [...]

  • Page 76

    76 HP Je tdirec t Config uration Page Me ssages ENWW PSER VER C LOSED CONNECTION The print ser ver requested a termination of the connection with the HP Jetdirect print ser ver . No error e xists or is indicated. Make sure the print ser ver is running, and restar t it if necessary . READ Y The HP Jetdirect print ser ver has successfully con nected [...]

  • Page 77

    ENWW HP Jet direct Co nfigura tion Page Messages 7 7 UNABLE TO A TT ACH TO QUEUE A failure w as detected when the HP Jetdi rect print se r v er tried to attach t o one of the queu es assigned to the print ser ver object. This ma y be because no ser vers are allowed to attach to this q ueue. There may also be a networking or secu rity problem. Use P[...]

  • Page 78

    78 HP Je tdirec t Config uration Page Me ssages ENWW UNABLE T O LOGIN A failure w as detected when the HP Jetdi rect print serv er tried to log onto the fi le server . This could be caused by the print server object not e xisting on the f ile server , or because of a sec urity check that prev ents the pr int ser ver from logging in. Make sure the f[...]

  • Page 79

    ENWW HP Jet direct Co nfigura tion Page Messages 7 9 Table 7.3 Network Statistics Message Description UNICAST P ACKETS RCVD: Number of frames specif ically addressed to t his HP Jetdirect p rint ser ver . This does not include broadcasts or multicasts. T O T A L P ACKETS RECEIVED: T otal number of frames (pac kets) receiv ed by the HP Jetdirect pr [...]

  • Page 80

    80 HP Je tdirec t Config uration Page Me ssages ENWW Table 7.4 Novell Ne tWare Config uration Message s (1 of 2) Message Desc ription IPX/S PX ST A TUS : Indicates the current IPX/SPX protocol status. DISABLED indicat es that IPX /SPX was manually disabled. READ Y indicates the HP Jetdirect pr int s erver is awaiting data. INITIALIZING indicates th[...]

  • Page 81

    ENWW HP Jet direct Co nfigura tion Page Messages 8 1 PORT X ST A TU S : READ Y : Print server is aw aiting data. INITIALIZING: Print server is registering t he node address or name/type. SER VER NAM E: The name of the NetWare file server or print s er v er . If no name is displa yed, the Jetdirect print server has not been configured. If the messag[...]

  • Page 82

    82 HP Je tdirec t Config uration Page Me ssages ENWW Table 7.6 TCP/IP Configuratio n Message s (1 of 2) Message Description TCP ST A TUS: Curr ent TCP status. DISABLED : Indicates that TCP/IP was manually disabled. READ Y : Indicates the HP Jet direct pr int ser ver i s awaiting data. INITIALIZING: Indicates that the print server is searching for t[...]

  • Page 83

    ENWW HP Jet direct Co nfigura tion Page Messages 8 3 DHCP SER V ER The IP address of the sys tem that respon ds to the print ser ver's DHCP request with c onfiguration data. This parameter is omitted when the print ser ver is not configured using DHCP . CONFIG FILE: The name of the HP Jetdirect configuration file. The file pathname may be t ru[...]

  • Page 84

    84 HP Je tdirec t Config uration Page Me ssages ENWW POR T X ST A TUS: READ Y : Print ser ver is awaiting data. INITIALIZING: Pr int server is registering the node addres s or name/type. Table 7.8 SNMP Messa ges Message Description SNMP SE T CM TY NAME: NONE or SPECIFIED Indicates whether or not an IP SNM P set com munity name has been configured f[...]

  • Page 85

    ENWW 85 A TCP/IP Overvie w Introduction This app endix is inte nded to p rovide informati on to help you gain a basic underst anding of TCP/IP . TCP/IP (Tra nsmission C ontrol Protocol /Interne t Protoco l) is a suite of protoco ls desig ned to def ine the wa y data is pa ssed to network devic es. TCP/I P is ra pidly bec omin g the m ost used s et [...]

  • Page 86

    86 TCP/IP Overview ENWW User Datagram Protocol (UDP) UDP provid es similar serv ices to TCP . However, UDP doe s not acknowledge data receipt and suppo rts request/reply transactions with no adde d reliab ility or guara ntee of de livery. UDP is used whe n acknowledgme nt and re liability a re not requ ired, such as du ring a “discovery broadcast[...]

  • Page 87

    ENWW TCP/IP Overview 87 IP Address: (Host P ortion) Host add resses numerica lly ident ify specif ic netwo rk interface s on an IP networ k. Usually a hos t has on ly one netwo rk interface; thu s, only one IP addres s. Because no two device s can shar e the same number at the same time , admini strators ty pically mainta in addre ss tables to as s[...]

  • Page 88

    88 TCP/IP Overview ENWW Explain ed in m ore de tail i n the table “ Network Class Characterist ics ,” you will see how each network class differs further by the le ading bit ident ifier, the addres s range, the number o f each type ava ilab le, an d the m aximu m nu mber of hosts eac h clas s allow s. Table A .2 Network Class C haracteri stics [...]

  • Page 89

    ENWW TCP/IP Overview 89 Configurin g IP Addre sses TCP/IP configura tion parameters (s uch as IP address , subnet mask, defaul t gate way) can be c onfigur ed on the HP Jetdire ct prin t serve r in a va riet y of w ays . The se va lues can be co nfig ured manu ally through HP-supplied software, or they can be automatically download ed using DHCP o [...]

  • Page 90

    90 TCP/IP Overview ENWW Subnets Wh e n a n I P a d d r e s s i s a s s i g n ed to an o r g a n i z a t i o n , n o p r o v is i o n i s made for more t han one netw ork being pr esent at tha t location. Local network administrators use subnets to pa rtition a net work into s everal dif feren t subn etwork s. Sp litt ing a n etwo rk in to su bnets [...]

  • Page 91

    ENWW TCP/IP Overview 91 Gateways Gateway s are device s that act as tran slators betwee n sys tems tha t do not use the s ame communication proto cols, data formatting , structures, languages, or architectures. Gateways repackage the data pa cke ts and chan ge the synta x to m atch that of the desti natio n system. When netw orks are di vided in to[...]

  • Page 92

    92 Using the Embedded Web Se rver ENWW B Using the Embedded W eb Server Introduction Each HP Jetdi rect prin t server co ntains an e mbedd ed web serve r that can be accessed through a supported web browser on an intran et. T he embedded we b serve r provide s access t o configurat ion and managemen t pages for t he HP Jetdire ct print serve r and [...]

  • Page 93

    ENWW Using the Embedded Web Server 93 Requ iremen ts Compatible W eb Browsers To access the embedded Web server, you must use a compatible Web browser. In general, the embedded Web server can be used with Web browse rs that sup port HTM L 4.01 and casca ding st yle shee ts. Hewlett-Packard tests a number of current and older browsers using a variet[...]

  • Page 94

    94 Using the Embedded Web Se rver ENWW V iewing the Embedded W eb Server Before you ca n use the emb edded web se rver, the HP J etdirect pri nt serv er m ust be conf igured wit h an I P add ress. There are ma ny ways to configur e an IP addres s on the p rint server. For example, you can automaticall y configure IP parameters over the network usin[...]

  • Page 95

    ENWW Using the Embedded Web Server 95 Special F eat ures ● HP Jetd irec t exte rnal p rint serve rs prov ide sc anni ng cap abil iti es for selecte d HP All-in-O ne peri pherals. When connect ed to a supported periphera l, a Scan bu tton p rovide s you w ith acce ss to the scanni ng feature. For more info rmation, click the “ ? ” icon on the [...]

  • Page 96

    96 ENWW A APPLETALK NAME 83 APPLETALK STATUS 83 APPLETALK TYPE 83 arp command 32 ARP DUPLICATE IP ADDRESS 69 AUTONEGOTIATION 68 B BABBLE ERROR 69 BAD BOOTP REPLY 69 BAD BOOTP TAG SIZE 69 BAD LENGTH RCVD 79 BAD PACKETS RCVD 79 BOOTP configur ing 20 definition 89 SERVER 82 using 1 9 BOOTP/DHCP IN PROGRESS 6 9 browsers , support ed 16 BSD syst ems, c [...]

  • Page 97

    ENWW 97 Index ETALK NET 83 ETALK ZONE 83 Ethernet con figuration pa ge 63, 64 F FAIL RESERVING PRINTER NUM 70 FIRMWARE REVISION 68 flash im age u pgrad es 8 FRAMING ERROR 70 ERRORS RCVD 79 FTP printing comma nds 56 examp le 57 exiting 55 how to 54 introduction 53 G gateway 91 H HOST NA ME 8 2 HP JETDIRECT 68 HP Jetdir ect configur ation page messag[...]

  • Page 98

    98 ENWW Index L LAN ERROR AUTO REMOVAL 71 BABBLE 71 CONTROLLER CHIP 72 EXTERNAL LOOPBACK 72 INFINITE DEFERRAL 72 INTERNAL LOOPBACK 72 LOSS OF CARRIER 72 NO LINKBEAT 72 NO SQE 72 RECEIVER OFF 72 REMOVE RECEIVE 72 RETRY FAULTS 72 TRANSMITTER OFF 73 UNDERFLOW 73 WIRE FAULT 73 LAN HW ADDRESS 68 LATE COLLISION ERROR 73 LOSS OF CARRIER ERROR 7 3 LOST FRA[...]

  • Page 99

    ENWW 99 Index O OUT OF BUFFERS 75 OVERFLOW ERROR 75 P PACKETS TRANSMITTED 79 PARALLEL PORT X 68 PASSWORD ERROR 75 ping command 32 PORT CONFIG 68 PORT SELECT 68 PORT X STATUS 80, 84 POSTSCRIPT MODE NOT SELECTED 75 POSTSCRIPT UPDATE NEEDED 75 print queue BSD-li ke sy stems 45 LPD 43 SAM (HP-UX) systems 4 7 print server HP Jetdirect 7 supported 7 PRIN[...]

  • Page 100

    100 EN WW Index TFTP IN PROGRESS 76 LOCAL ERROR 76 REMOTE ERROR 76 RETRIES EXCEEDED 76 TFTP (Trivial File Transfer Protoco l) 19 TOTAL PACKETS RCVD 79 TRANSMIT ERROR 76 troubl esho otin g flow chart 60 HP Jetdirect pri nt server 58 TRYING TO CONNECT TO SERVER 76 TURN PRINTER OFF/ON 76 U UDP (User Datagram Protocol) 86 UNABLE TO ATTACH TO QUEUE 77 C[...]

  • Page 101

    [...]

  • Page 102

    ENWW © 2000 - 2006 Hew lett-P ack ard De velopment C ompan y , L.P . www .hp .com[...]