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HP (Hewlett-Packard) A6034 manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    HP V ISU ALIZE P ersonal W orkstation User’ s Guide P- Class (A6034) and X-Class (A1280) W orkstations Printed in USA June 2000 Manufacturing P art Number: A1280-90002 Edition E0600 © Copyright 2000 Hewlett-P ackard Company[...]

  • Page 2

    2 Notice The information contained in this document is subject to change without notice. Hewlett-P ackard makes no warranty of any kind with regard to this material, including , but not limited to, the implied warranties of merchantability and fitness for a particular purpose . Hewlett-P ackard shall not be liable for errors contained herein or fo[...]

  • Page 3

    Contents 3 1. Using Y our P ersonal W orkstation X- and P-Class Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 X- and P-Class W orkstation Physical Characteristics . . . . . . . . . . . . .24 Y our P ersonal W orkstation’ s Hardware Control P anel . . . . . . . . . . . . . . 25 HP MaxiLife and Its Display . . . .[...]

  • Page 4

    4 Contents Setting Y our P assword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Setting the Administrator P assword . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Setting a User P assword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Using P ower Management . . . . . . . . . .[...]

  • Page 5

    Contents 5 AGP Pro Accessory Board Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Installing I/O Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Removing I/O Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Installing and Removing a Processor . . . [...]

  • Page 6

    6 Contents If Y our P ersonal W orkstation Has a Software Problem . . . . . . . . . . . . 150 If Y ou Have F orgotten Y our P assword . . . . . . . . . . . . . . . . . . . . . . . . 150 If Y ou Can’t Start the Setup Program . . . . . . . . . . . . . . . . . . . . . . . . 151 If the Date and Time Are Incorrect . . . . . . . . . . . . . . . . . . .[...]

  • Page 7

    Contents 7 Hewlett-P ackard Marketing Headquarters . . . . . . . . . . . . . . . . . . . . . . 178 A. Regulatory Information and W arranty Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 FCC (for USA only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 HP Har[...]

  • Page 8

    8 Contents[...]

  • Page 9

    F igures 9 Figure 1-1. Front P anel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Figure 1-2. System Unit Rear P anel Connectors . . . . . . . . . . . . . . . . . . . 26 Figure 1-3. Audio Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Figure 1-4. HP’ s Multimedia K eyboard . . . . . .[...]

  • Page 10

    10 F igures Figure 2-11. Connecting the Bottom Section to the P ersonal W orkstation 65 Figure 2-12. Closing the Bottom Section . . . . . . . . . . . . . . . . . . . . . . . . 65 Figure 2-13. V iew of the T op Sections Hinge Slots . . . . . . . . . . . . . . . . . 66 Figure 2-14. Connecting the T op Section to the Personal W orkstation . 67 Figure [...]

  • Page 11

    F igures 11 Figure 2-34. Install the CD Drive into the T op Shelf . . . . . . . . . . . . . . . 83 Figure 2-35. Connect the CD Drive Audio Cable . . . . . . . . . . . . . . . . . . . 83 Figure 2-36. Connect CD Drive IDE Cable . . . . . . . . . . . . . . . . . . . . . . . 84 Figure 2-37. Connect the CD Drive P ower Cable . . . . . . . . . . . . . . [...]

  • Page 12

    12 F igures Figure 2-57. Installing the Hard Disk Drive in its Mounting Bracket . 99 Figure 2-58. Attaching Guide Rails on the Hard Disk Drive Mounting Bracket 99 Figure 2-59. Install the Hard Disk Drive into Its CD Drive Shelf . . . 100 Figure 2-60. Connect the Hard Disk Drive Interface Cable . . . . . . . . 101 Figure 2-61. Connect Hard Disk Driv[...]

  • Page 13

    F igures 13 Figure 2-78. Removing the I/O Card’ s T -15 T orx Screw . . . . . . . . . . . . 115 Figure 2-79. Removing the I/O Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Figure 2-80. Replacing the Bulkhead Blank . . . . . . . . . . . . . . . . . . . . . 116 Figure 2-81. Processor Connectors and T erminator . . . . . . . . . . [...]

  • Page 14

    14 F igures[...]

  • Page 15

    T ables 15 T able 1-1. X- and P-Class F eatures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 T able 1-2. X- and P-Class Characteristics . . . . . . . . . . . . . . . . . . . . . . . . 24 T able 1-3. Audio Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . 28 T able 1-4. Low-V oltage Differential SCSI Cables [...]

  • Page 16

    16 T ables[...]

  • Page 17

    17 Preface This owner’ s guide describes how to use your HP V ISUALIZE P-Class (A6034) or X-Class (A1280) P ersonal W orkstation. It is intended for the P ersonal W orkstation user who wants to: • Set up the W orkstation for the first time. • Configure the W orkstation. • Troubleshoot problems on the W orkstation. • Add accessories to t[...]

  • Page 18

    18 Important Safety Information W ARNING If you have any doubt that you can lift the HP V ISUALIZE P ersonal W orkstation or display safely , do not try to move it without help. F or your safety , always connect the equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with this equipme[...]

  • Page 19

    19 Installation Notice Products designated in the applicable Hewlett-P ackard price list as customer -installable can be installed by computer-knowledgeable customers who carefully read and follow the instructions provided. Customers who elect to have the product installed by our field personnel are charged the applicable field installation charg[...]

  • Page 20

    20 Documentation Conventions Unless otherwise noted in the text, this guide uses the following symbolic conventions . Electrostatic Discharge (ESD) Precautions Electrostatic charges can damage the integrated circuits on printed circuit boards . T o prevent such damage from occurring , observe the following precautions during board unpacking and ins[...]

  • Page 21

    Chapter 1 21 Using Y our P ersonal Workstation 1 Using Y our P ersonal W orkstation[...]

  • Page 22

    22 Chapter 1 Using Y our P ersonal Workstation X- and P-Class Product Description HP Visualize P ersonal W orkstations are offered in two configurations - the X-Class (A1280) and the P-Class (A6034). The major difference between these configurations is maximum memory availability . The P-Class is upgradeable to 2 GBytes (SDRAM) and the X-Class is[...]

  • Page 23

    Chapter 1 23 Using Y our P ersonal Workstation X- and P-Class Product Description Rear connectors • PS/2 mouse • PS/2 ke yboard • 25-pin parallel • 9-pin serial • T wo USB connectors • LINE IN jack (3.5 mm) • LINE OUT jack (3.5 mm) • MIC IN jack (3.5 mm) • Headset jack (3.5 mm) Disk dri ve shelv es Se ven mass storage shelv es sup[...]

  • Page 24

    24 Chapter 1 Using Y our P ersonal Workstation X- and P-Class Product Description X- and P-Class W orkstation Physical Characteristics Table 1-2 X- and P-Class Characteristics Characteristics: Description: W eight (excl. ke yboard and display) 15.93 kilograms (35.11 pounds). Dimensions 47.3 cm (max.) (D) by 20.9 cm (W) by 48.3 cm (H) (18.62 inches [...]

  • Page 25

    Chapter 1 25 Using Y our P ersonal Workstation Y our Per sonal W orkstation’ s Hardware Contr ol Panel Y our P ersonal W orkstation’s Hardware Control P anel The hardware control panel is located on the front of your P ersonal W orkstation. See Figure 1-1. Figure 1-1 Front P anel Controls HP MaxiLife and Its Display HP MaxiLife and its LCD help[...]

  • Page 26

    26 Chapter 1 Using Y our P ersonal Workstation System Rear P anel Connectors System Rear P anel Connectors This section describes the following connectors on the system unit’ s rear panel: • USB connectors • Serial connectors • PS/2 keyboard and mouse connectors • Audio connectors (including headset and microphone) • P arallel IEEE 1284[...]

  • Page 27

    Chapter 1 27 Using Y our P ersonal Workstation System Rear P anel Connectors USB Connectors There are two Universal Serial Bus (USB) connectors located on the rear panel of your P ersonal W orkstation. These connectors support several USB devices . Note that you should consult the documentation that accompanies each device for specific information[...]

  • Page 28

    28 Chapter 1 Using Y our P ersonal Workstation System Rear P anel Connectors Audio Connectors Y our P ersonal W orkstation has audio input and output capability through external input and output connectors on the rear panel and through an internal speaker . The rear panel contains the Line IN , Line OUT , Mic IN , and Headset OUT connectors. See Fi[...]

  • Page 29

    Chapter 1 29 Using Y our P ersonal Workstation Memory LAN Connector Y our P ersonal W orkstation has a built-in Twisted Pair (TP) connector for the 802.3 (ETHERNET) or 10 BaseT/100 BaseT network. Y our Personal W orkstation will automatically select the correct network setting. P ower Cord Connector A 120V/240V AC power cord with three prong connec[...]

  • Page 30

    30 Chapter 1 Using Y our P ersonal Workstation Operating System Overview Operating System Overview Y our P ersonal W orkstation uses the Windows NT operating system. This system comes pre-loaded on your system unit’ s hard disk drive. When you turn your system on, it will automatically boot-up into an NT operating system. If your system fails to [...]

  • Page 31

    Chapter 1 31 Using Y our P ersonal Workstation Using Y our Multimedia Keyboar d Using Y our Multimedia Keyboard The HP multimedia keyboard includes soft keys you can use to: • Display and configure the actions assigned to keys . • P erform one-touch shortcuts to start applications, open files , or open sites on the W orld-Wide W eb. • Launc[...]

  • Page 32

    32 Chapter 1 Using Y our P ersonal Workstation Using Y our Multimedia Keyboar d Lock Key The action of the Lock key is configured by pressing the Menu Key , and then clicking on Configure , the Extended K eys tab and the on-screen Lock button. With HP Loc k installed, the actions you can specify for the Lock/Suspend key are: • Launch screen sav[...]

  • Page 33

    Chapter 1 33 Using Y our P ersonal Workstation Using Y our Multimedia Keyboar d Microphone and Headset Connectors This multimedia keyboard has microphone and headset indicator lights above the function keys , and just below these indicator lights on the backside of the multimedia keyboard are plug-in jacks for the microphone and headset. This featu[...]

  • Page 34

    34 Chapter 1 Using Y our P ersonal Workstation Using Y our Multimedia Keyboar d Setting Up Y our HP Multimedia Keyboard This section provides a procedure that explains how to set up your multimedia keyboard. 1. Shut down your P ersonal W orkstation and connect the HP multimedia keyboard to the P ersonal W orkstation. See Figure 1-4 and Figure 1-5. [...]

  • Page 35

    Chapter 1 35 Using Y our P ersonal Workstation Using Y our Multimedia Keyboar d NO TE When you connect the keyboard jack to the rear of the P ersonal W orkstation, the Personal W orkstation’s internal speaker is deactivated. Y ou can then connect a headset or speakers to the rear of the multimedia keyboard to get sound. NO TE T o avoid discomfort[...]

  • Page 36

    36 Chapter 1 Using Y our P ersonal Workstation Using Y our Multimedia Keyboar d 2. Connect the microphone and headset to the rear of the multimedia keyboard as shown in Figure 1-6. The microphone and headset are one unit in this example. These devices can be separate units . Note that speakers can be plugged into the headset jacket instead of a hea[...]

  • Page 37

    Chapter 1 37 Using Y our P ersonal Workstation Using Y our Multimedia Keyboar d The Euro Symbol This section only applies if your keyboard comes with the Euro symbol key (only available with certain language models). Y our keyboard’s Euro symbol key can only be used with Operating Systems and applications that support this feature. • Not all ap[...]

  • Page 38

    38 Chapter 1 Using Y our P ersonal Workstation Using Y our HP Mouse Using Y our HP Mouse The mouse that is shipped with your system is an HP Three-Button Mouse. See F igure 1-7. Using your systems mouse software you can configure the mouse for a left-handed or right-handed person. What this means is you can select either the left or right mouse bu[...]

  • Page 39

    Chapter 1 39 Using Y our P ersonal Workstation Starting and Stopping Y our P ersonal W orkstation Starting and Stopping Y our P ersonal W orkstation Starting Y our P ersonal W orkstation for the First T ime If your P ersonal W orkstation has preinstalled software, it is initialized the first time you start the P ersonal W orkstation. The software [...]

  • Page 40

    40 Chapter 1 Using Y our P ersonal Workstation Starting and Stopping Y our P ersonal W orkstation Initializing Y our Software NO TE Do NO T switch OFF the P ersonal W orkstation while the software is being initialized—this could cause unexpected results. T o initialize your software: 1. Turn on the display first, and then turn on the P ersonal W[...]

  • Page 41

    Chapter 1 41 Using Y our P ersonal Workstation Setting Y our Pass word Stopping Y our P ersonal W orkstation T o stop the P ersonal W orkstation, make sure that you have exited all programs and the operating system (if necessary), and then press the On/Off button on the control panel. Setting Y our P assword Y ou can set two passwords, the administ[...]

  • Page 42

    42 Chapter 1 Using Y our P ersonal Workstation Setting Y our Pass word your choice, press Enter a second time. Setting a User P assword A user password can only be set if an administrator password has already been set using the Setup program. Set a user password to provide a power -on password prompt. This will prevent your P ersonal W orkstation f[...]

  • Page 43

    Chapter 1 43 Using Y our P ersonal Workstation Using P ower Management Using P ower Management P ower management enables you to reduce your Personal W orkstation’ s overall power consumption by slowing down the P ersonal W orkstation’s activity when it is idle. T o configure power management, refer to the P ower menu in the Setup program. Refe[...]

  • Page 44

    44 Chapter 1 Using Y our P ersonal Workstation Connecting SCSI Accessories Connecting SCSI Accessories Y our P ersonal W orkstation is equipped with an Ultra 160/m SCSI card. This section covers the connection of internal and external SCSI accessories . The Adaptec SCSI card is capable of connecting to Low-V oltage Differential (L VD) SCSI devices [...]

  • Page 45

    Chapter 1 45 Using Y our P ersonal Workstation Connecting SCSI Accessories While SE SCSI devices will work when attached to connector 1 or 2, this will limit all devices to single-ended mode. F or example, this would result in the Ultra 160/m hard disk drive performance being limited from 160 MB/second to 40 MB/second. Therefore, it is recommended [...]

  • Page 46

    46 Chapter 1 Using Y our P ersonal Workstation Connecting SCSI Accessories 2. Make sure the SCSI accessory is terminated correctly—either internally or by a terminating resistor (refer to the manual provided with the SCSI accessory). See Figure 1-9. Figure 1-9 T erminating the SCSI Accessory 3. Connect the SCSI accessory to your P ersonal W orkst[...]

  • Page 47

    Chapter 1 47 Using Y our P ersonal Workstation Connecting SCSI Accessories NO TE The total length of the external SCSI cable should not exceed 10 meters (approximately 32 feet) and there must be at least eight inches of cable separating each device. Contact you dealer to order shielded HP SCSI cables to connect external SCSI accessories . CA UTION [...]

  • Page 48

    48 Chapter 1 Using Y our P ersonal Workstation Connecting SCSI Accessories Connecting Internal SCSI Accessories There are three internal SCSI connectors located on the Adaptec SCSI card. See Figure 1-11. Y our P ersonal W orkstation comes with a L VD SCSI cable for connecting internal L VD SCSI devices. T o connect internally Wide SE and Narrow SE [...]

  • Page 49

    Chapter 1 49 Using Y our P ersonal Workstation Connecting SCSI Accessories Connecting L VD SCSI Accessories The intended use for the internal L VD SCSI connector is to connect internal Low-V oltage Differential SCSI devices to your P ersonal W orkstation. An internal L VD SCSI devices is connected as follows: 1. Assign an unused SCSI address to the[...]

  • Page 50

    50 Chapter 1 Using Y our P ersonal Workstation Connecting SCSI Accessories Connecting SE SCSI Accessories The intended use for the internal Wide SE SCSI and Narrow SE SCSI connectors is to connect internal Wide and Narrow single-ended SCSI devices to your P ersonal W orkstation. An internal Wide or Narrow single-ended SCSI device can be connected a[...]

  • Page 51

    Chapter 1 51 Using Y our P ersonal Workstation Additional Inf ormation and Help Additional Information and Help Additional information about your P ersonal W orkstation is preloaded on the P ersonal W orkstation’s hard disk drive . This information includes: • New features—what is new and special about your P ersonal W orkstation • W orking[...]

  • Page 52

    52 Chapter 1 Using Y our P ersonal Workstation Recyc ling an Old HP Personal W orkstation Recycling an Old HP P ersonal W orkstation HP has a strong commitment towards the environment. This HP P ersonal W orkstation has been designed to respect the environment as much as possible . HP can take an old computer back for recycling when it reaches the [...]

  • Page 53

    53 2 Opening Y our P ersonal W orkstation and Installing Accessories This chapter explains how to open your P ersonal W orkstation and install accessories , such as extra memory , I/O boards and additional disk drives.[...]

  • Page 54

    54 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories If you will be either installing or removing accessories from your P ersonal W orkstation, you will need to have the proper tools for these tasks: • A light-duty flat-blade screwdriver with a 150mm (6 inch) shaft. The flat blade should be of the proper width to fit in [...]

  • Page 55

    Chapter 2 55 Opening Y our P ersonal Workstation and Installing Accessories Supported HP Field Replaceable Units (FRUs) Supported HP F ield Replaceable Units (FRUs) T able 2-1 provides you with a list of the supported hard disk drives, CD drives , memory cards, floppy disk drives and I/O cards . T able 2-1 Supported HP Field Replaceable Units T yp[...]

  • Page 56

    56 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels Removing and Replacing the Left-Side and F ront P anels This section explains how to remove your P ersonal W orkstation’s left-side panel and its front panel. This section also explains how to replace the front and le[...]

  • Page 57

    Chapter 2 57 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels W ARNING Turn the P ersonal W orkstation off and unplug the power cord before replacing or removing the left-side panel. 1. Remove the left-side panel’s two thumb screws . See Figure 2-1. Figure 2-1 Removing the Left-[...]

  • Page 58

    58 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels 2. Slide the left-side panel toward the rear of the P ersonal W orkstation approximately 0.5 inches as shown in Figure 2-2. Figure 2-2 Sliding the Left-Side P anel to the Rear of the P ersonal W orkstation 3. Remove the[...]

  • Page 59

    Chapter 2 59 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels Removing the Front P anel The front panel can only be removed after you have removed the left-side panel. The front panel is divided into a top and bottom section. Removing the top section of the front panel allows you [...]

  • Page 60

    60 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels 2. Lift up on both retainer tabs of the top section of the front panel. While holding the tabs , swing this section outward 15 degrees in the direction of the arrow . See Figure 2-4. Figure 2-4 Lifting Up on the T op Se[...]

  • Page 61

    Chapter 2 61 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels 3. Hold the top section of the front panel in one hand and push this section in the direction of the “Push” arrow as shown in Figure 2-5. This will release the top section’ s hinge tabs from their hinge slots and [...]

  • Page 62

    62 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels Bottom Section Removal The procedure in this section explains how to remove the bottom section of the front panel. Removing the bottom section of the front panel gives you access to the P ersonal W orkstation’s contro[...]

  • Page 63

    Chapter 2 63 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels Y our front panel’s bottom section will look like the one in Figure 2-8 when you have completed this step . Figure 2-8 View of the Bottom Section of the F ront P anel Swung Outward 3. Hold the bottom section of the fr[...]

  • Page 64

    64 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels Replacing the Front P anel After you have completed your accessory installation or control module repair , you will need to replace the front panel. This section explains how to perform this task. NO TE The bottom secti[...]

  • Page 65

    Chapter 2 65 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels 2. Place the hinge tabs of the bottom section into the hinge slots. T o complete this step, hold the bottom section of the front panel at a 15 degree angle to the front of the P ersonal W orkstation and pull in the dire[...]

  • Page 66

    66 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels T op Section Replacement The procedure in this section explains how to replace the top section of the front panel. 1. Locate the top section hinge slots and tabs. See F igure 2-13. Note that the bottom section of the fr[...]

  • Page 67

    Chapter 2 67 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels 2. Place the hinge tabs of the top section into the hinge slots. T o complete this step, hold the top section of the front panel at a 15 degree angle to the front of the P ersonal W orkstation and pull in the direction [...]

  • Page 68

    68 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels Replacing the Left-Side P anel This section explains how to replace the left-side panel of your P ersonal W orkstation. The inside view of this panel is shown in Figure 2-16 to help you with the panel’s nomenc lature.[...]

  • Page 69

    Chapter 2 69 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels T o replace the left-side panel, follow this procedure: 1. Place the panel guide over the system’ s inside-bottom edge, lea ving a half-inch gap between the front edge of the panel and the front of the chassis . See F[...]

  • Page 70

    70 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Removing and Replacing the Left-Side and Fr ont Panels 2. Locate the four hook slots on the top edge of the system and align these slots with the four panel hooks on the left-side panel. Next, push the left-side panel inward (in the direction of the arrow). See Figure 2-19.[...]

  • Page 71

    Chapter 2 71 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Memory Installing and Removing Memory This section contains information on how to install and remove memory (DIMM cards). NO TE The memory must be loaded in pairs, and you can have a minimum of 256 MBytes to a maximum of 4 GBytes of memory for the X-[...]

  • Page 72

    72 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Memory Installing Additional Memory P erform the following steps to add memory (DIMM cards) to your P ersonal W orkstation. W ARNING Turn the P ersonal W orkstation off and unplug the power cord before installing or removing memory . 1. Open the left[...]

  • Page 73

    Chapter 2 73 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Memory 3. Press downward on the ejector tabs that are associated with the memory slots where you will install the DIMM cards. See F igure 2-22. Figure 2-22 Preparing the Memory Slot Ejector T abs NOTE: Figure 2-22 shows memory slots for an X-Class co[...]

  • Page 74

    74 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Memory 4. Insert the DIMM card into its appropriate memory slots by aligning the left and right edges of the card with the guides on the memory card slot. Then push downward until the DIMM card is firmly seated in place, and the ejector tabs lock in[...]

  • Page 75

    Chapter 2 75 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Memory Removing Memory P erform the following steps to remove memory (DIMM cards) from your P ersonal W orkstation. W ARNING Turn the P ersonal W orkstation off and unplug the power cord before installing or removing memory . 1. Open the left-side pa[...]

  • Page 76

    76 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Memory 4. Remove the DIMM cards from their memory slots by holding the left and right edges of the DIMM cards and lifting them out of their slots. See Figure 2-26. Y ou should store these cards in an anti-static bag . Note that this step showed the r[...]

  • Page 77

    Chapter 2 77 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices Removable Media Devices This section discusses the installation and removal of removable media devices . There are two types of removable media devices allowed in your P ersonal W orkstation: • CD devices (for example, CD-ROM drives and CD-RW driv[...]

  • Page 78

    78 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices The FDD cable is used for the floppy disk drive. This cable has one connector for the device and one for the system board. See Figure 2-28. Figure 2-28 FDD Cable The system board connectors for the IDE and FDD cables are shown in Figure 2-29. Figur[...]

  • Page 79

    Chapter 2 79 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices Installing and Removing a CD Device This section explains how to install and remove your CD device. W ARNING Turn the P ersonal W orkstation off and unplug the power cord before installing or removing the CD drive. CA UTION CD drives are susceptible[...]

  • Page 80

    80 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices 2. P erform this step if you already have a CD drive installed in the top shelf of your P ersonal W orkstation’s accessory chassis , and you want to install an additional CD drive. a. Remove any blank that would prevent access to the CD drive from[...]

  • Page 81

    Chapter 2 81 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices b. Remove the metal blank from the accessory chassis by placing your thumb into the hole on the left-side of the metal blank and pulling outward. See F igure 2-31. Figure 2-31 Removing the Metal Blank from the Accessory Chassis[...]

  • Page 82

    82 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices 3. Attach the guide rails to both sides of the CD Drive. The pins of the guide rail should be placed in the lower holes on the side of the CD drive. See F igure 2-32 and Figure 2-33. NO TE The CD drive guide rails are color coded black. They are loc[...]

  • Page 83

    Chapter 2 83 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices 4. Install the CD drive into the top shelf of the P ersonal W orkstation’s chassis as shown in Figure 2-34. Figure 2-34 Install the CD Drive into the T op Shelf 5. Connect the audio, IDE and power cables to the connectors on the back of the CD dri[...]

  • Page 84

    84 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices Figure 2-36 Connect CD Drive IDE Cable Figure 2-37 Connect the CD Drive P ower Cable 6. Ensure all cables internal to the P ersonal W orkstation are clear of any sharp edges or hot components. Next replace the top section of the front panel and the [...]

  • Page 85

    Chapter 2 85 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices Removing a CD Drive This procedure explains how to remove your CD drive from your P ersonal W orkstation. 1. Remove the left-side panel and the top part of the front cover as explained in the sections “Removing the Left-Side P anel” and “Remov[...]

  • Page 86

    86 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices Figure 2-40 Disconnect the CD Drive Audio Cable 3. Remove the CD drive from the top shelf of the P ersonal W orkstation’s chassis as shown in Figure 2-41. Y ou will need to press the black tabs on each guide rail against the CD drive and at the sa[...]

  • Page 87

    Chapter 2 87 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices 4. P erform this step if you already have a CD drive installed in the top shelf of your P ersonal W orkstation’s accessory chassis , and you are removing a CD drive other than the one located in the top accessory shelf . a. Replace any blank that [...]

  • Page 88

    88 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices b. Replace the metal blank in the accessory chassis where you removed the CD drive. T o do this, you need insert your thumb into the hole on the left side of the metal blank. Then insert the metal tab on the right side of the metal blank into its sl[...]

  • Page 89

    Chapter 2 89 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices Installing and Removing a Floppy Disk Drive This section explains how to install and remove your floppy disk drive. Since a floppy disk drive comes installed in your P ersonal W orkstation, the only time you will need to install a floppy disk dri[...]

  • Page 90

    90 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices 3. Attach the guide rails to both sides of the floppy disk drive . See Figure 2-44 and Figure 2-45. NO TE The Floppy disk drive guide rails are color coded green. They are located on the chassis of the CD drive bay area. Figure 2-44 Floppy Disk Dri[...]

  • Page 91

    Chapter 2 91 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices 4. Install the floppy disk drive into the fifth-internal shelf down from the top of the P ersonal W orkstation’s chassis as shown in F igure 2-46. Note that there is a metal blank that can be removed from the floppy disk drive bay area for an a[...]

  • Page 92

    92 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices Figure 2-48 Connect Floppy Disk Drive FDD Cable 6. Ensure all cables internal to the P ersonal W orkstation are clear of any sharp edges or hot components. Next replace the top section of the front panel and the left-side panel of the P ersonal W or[...]

  • Page 93

    Chapter 2 93 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices Removing a Floppy Disk Drive This procedure explains how to remove your floppy disk drive from your P ersonal W orkstation. 1. Remove the left-side panel and the top part of the front cover as explained in the sections “Removing the Left-Side P a[...]

  • Page 94

    94 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Remov able Media Devices 3. Remove the floppy disk drive from the fifth-internal shelf down from the top of the P ersonal W orkstation’s chassis . T o do this, press inw ard on the guide rail’s retainer tabs and slide the floppy disk drive outward as shown in F igure[...]

  • Page 95

    Chapter 2 95 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives Hard Disk Drives This section describes how to install and remove your P ersonal W orkstation’s hard disk drives . There is also a section on how to complete your hard disk drive installation. Y our P ersonal W orkstation can have a maximum of three inter[...]

  • Page 96

    96 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives W ARNING Turn the P ersonal W orkstation off and unplug the power cord before installing or removing the hard disk drive. Installing a Hard Disk Drive in the Standard Hard Disk Drive Bay Area 1. Remove the left-side panel as explained in the section “Remo[...]

  • Page 97

    Chapter 2 97 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives 3. Install the hard disk drive into the internal hard disk drive shelf . See Figure 2-54. Figure 2-54 Install the Hard Disk Drive into Its Shelf 4. Connect the interface and power cables to the connectors on the back of the hard disk drive. See the F igure [...]

  • Page 98

    98 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives Figure 2-56 Connect Hard Disk Drive P ower Cable 5. Ensure all cables internal to your P ersonal W orkstation are clear of any sharp edges or hot components . Next replace the left-side panel of the P ersonal W orkstation as explained in the section “Repl[...]

  • Page 99

    Chapter 2 99 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives Installing a Hard Disk Drive in the CD Drive Bay Area 1. Remove the left-side panel and top front panel as explained in the sections “Removing the Left-Side P anel” and “T op Section Removal” in this chapter . 2. Install the hard disk drive in the s[...]

  • Page 100

    100 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives 4. Install the hard disk drive into the third-internal shelf down from the top of the CD drive bay area. See Figure 2-59. Figure 2-59 Install the Hard Disk Drive into Its CD Drive Shelf Hard Disk Drive Hard Disk Drive Metal Blank[...]

  • Page 101

    Chapter 2 101 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives 5. Connect the interface and power cables to the connectors on the back of the hard disk drive. See the F igure 2-60 and Figure 2-61. Figure 2-60 Connect the Hard Disk Drive Interface Cable Figure 2-61 Connect Hard Disk Drive P ower Cable Interf ace Cable [...]

  • Page 102

    102 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives 6. Ensure all cables internal to the P ersonal W orkstation are clear of any sharp edges or hot components . Next replace the left-side panel of the P ersonal W orkstation as explained in the section “Replacing the Left-Side P anel” in this chapter .[...]

  • Page 103

    Chapter 2 103 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives Removing a Hard Disk Drive This procedure explains how to remove your hard disk drive from your P ersonal W orkstation. Since it is possible to have a hard disk drive installed in the CD drive bay , this section also explain how to remove a hard disk drive[...]

  • Page 104

    104 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives Figure 2-63 Disconnect Hard Disk Drive P ower Cable 3. Remove the hard disk drive from the internal hard disk drive shelf . T o do this , press inward on the guide rail’ s retainer tabs and slide the hard disk drive outward as shown in F igure 2-64. Figu[...]

  • Page 105

    Chapter 2 105 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives Removing a Hard Disk Drive from the CD Drive Bay 1. Remove the left-side panel and top front panel as explained in the sections “Removing the Left-Side P anel” and “T op Section Removal” in this chapter . 2. Disconnect the interface and power cable[...]

  • Page 106

    106 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives the top of the CD drive bay area. See Figure 2-67. Figure 2-67 Remove the Hard Disk Drive From Its CD Drive Shelf 4. Remove both guide rails by lifting up on either end of the guide rails. They will snap off the mounting bracket. Next, remove the four moun[...]

  • Page 107

    Chapter 2 107 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives 2-69. Figure 2-69 Removing the Hard Disk Drive from Its Mounting Bracket 6. Replace the two guide rails on the hard disk drive mounting bracket. Note that the guide rail pins fit into the appropriate pin holes on the mounting bracket, and the guide rail l[...]

  • Page 108

    108 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Hard Disk Drives 7. Install the hard disk drive mounting bracket in the third shelf down from the top of the CD drive’ s bay area. T o do this, align the guide rails with the bay area guide and slide the mounting bracket into the bay area until it snaps in place . See Fi[...]

  • Page 109

    Chapter 2 109 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Accessory Boar ds Installing and Removing Accessory Boards Y our P ersonal W orkstation has six I/O slots available for installing I/O cards in that are AGP Pro and PCI compatible. See F igure 2-72. Figure 2-72 I/O Card Slots and their Capabilities [...]

  • Page 110

    110 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Accessory Boar ds This P ersonal W orkstation’s AGP Pro and PCI card slots can hold both the full-size and short cards . The installation and removal procedures in this section are demonstrated using the short cards. There are , however , guides o[...]

  • Page 111

    Chapter 2 111 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Accessory Boar ds AGP Pro Accessory Board Slot The Accelerated Graphics P ort Pro (AGP Pro) bus, provides a high performance graphics interface. This new AGP Pro connector provides more power for our high performance HP V ISUALIZE fx 4 + and HP V IS[...]

  • Page 112

    112 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Accessory Boar ds Installing I/O Cards The procedure in this section explains how to install I/O cards in the I/O card slots on the system board. W ARNING Turn the P ersonal W orkstation off and unplug the power cord before installing or removing I/[...]

  • Page 113

    Chapter 2 113 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Accessory Boar ds 3. T ake your I/O card out of its anti-static bag making sure you are wearing the static-grounding strap that was shipped with your I/O card. 4. Install the I/O card into its connector on the system board. Note that you should posi[...]

  • Page 114

    114 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Accessory Boar ds 5. Screw the T -15 T orx screw into the slot at the top of the I/O card’s bulkhead. See Figure 2-77. Figure 2-77 Completing the I/O Card Installation 6. Ensure all cables internal to the P ersonal W orkstation are clear of any sh[...]

  • Page 115

    Chapter 2 115 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Accessory Boar ds Removing I/O Cards The procedure in this section explains how to remove I/O cards from the I/O card slots on the system board. W ARNING Turn the P ersonal W orkstation off and unplug the power cord before installing or removing I/O[...]

  • Page 116

    116 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Accessory Boar ds 3. Remove the I/O card from the I/O connector on the system board. Note that you should lift upward on the I/O card’ s bulkhead and its opposite edge. See F igure 2-79. Figure 2-79 Removing the I/O Card 4. Place your I/O card in [...]

  • Page 117

    Chapter 2 117 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing Accessory Boar ds 6. Ensure all cables internal to the P ersonal W orkstation are clear of any sharp edges or hot components . Next replace the left-side panel of the P ersonal W orkstation as explained in the section “Replacing the Left-Side P an[...]

  • Page 118

    118 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a Pr ocessor Installing and Removing a Processor There are two processor slots on your system board. This section will discuss the installation and removal of the processor from processor slot B . See Figure 2-81. CA UTION The processor is susceptib[...]

  • Page 119

    Chapter 2 119 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a Pr ocessor Removing the Processor The procedure in this section explains how to remove a processor from your P ersonal W orkstations system board. Note that this section assumes you have a need for removing the current processor and replacing it w[...]

  • Page 120

    120 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a Pr ocessor 3. Disconnect the power cable for the processor’ s fan from the system board. See Figure 2-82. Figure 2-82 Disconnect the P ower Cable for the Processor’s F an P ower Cab le[...]

  • Page 121

    Chapter 2 121 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a Pr ocessor 4. Remove the fan mount from the processor connectors . T o do this you will have to pull outw ard on the retainer tabs located at the ends of each processor connector . This will release the fan mount retainer hooks from the connector?[...]

  • Page 122

    122 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a Pr ocessor 5. Remove the processor from its connector on the system board. T o do this, pull outward on the right connector’ s retainer tab (relative to the top of the P ersonal W orkstation) and lift upward on the right edge of the processor bo[...]

  • Page 123

    Chapter 2 123 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a Pr ocessor Installing a Processor The procedure in this section explains how to install a processor on your P ersonal W orkstations system board. This section also assumes that you are replacing your current processor . W ARNING Turn the P ersonal[...]

  • Page 124

    124 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a Pr ocessor 4. Install the processor in its connector on the system board. T o do this, pull outward on the right connector’ s retainer tab (relative to the top of the P ersonal W orkstation) and push inward on the right edge of the processor boa[...]

  • Page 125

    Chapter 2 125 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a Pr ocessor 5. Place the four retainer hooks, located on the processor fan mount, into their retainer tabs on the processor connectors . Y ou will have to pull outward on the retainer tabs and push firmly downw ard on the fan mount to secure the f[...]

  • Page 126

    126 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a Pr ocessor 6. Complete the installation of the processor fan mount. See Figure 2-87. Figure 2-87 Installing the Processor F an Mount 7. Connect the power cable for the processor’ s fan to the system board. See Figure 2-88. Figure 2-88 Connect th[...]

  • Page 127

    Chapter 2 127 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a Pr ocessor 8. Ensure all cables internal to the P ersonal W orkstation are clear of any sharp edges or hot components . Next replace the left-side panel of the P ersonal W orkstation as explained in the section “Replacing the Left-Side P anel”[...]

  • Page 128

    128 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a V oltage Regulator Module (VRM) Installing and Removing a V oltage Regulator Module (VRM) There are two V oltage Regulator Module (VRM) slots on your system board. This section will discuss the installation and removal of the VRM from VRM slot B .[...]

  • Page 129

    Chapter 2 129 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a V oltage Regulator Module (VRM) Removing a V oltage Regulator Module The procedure in this section explains how to remove a V oltage Regulator Module (VRM) from your P ersonal W orkstations system board. Note that this section assumes you have a n[...]

  • Page 130

    130 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a V oltage Regulator Module (VRM) 3. Push downward on the VRM connector’ s ejector tabs. See Figure 2-90. Note that the arrow points to the top inside of the P ersonal W orkstation. Figure 2-90 Ejector T abs in the Downward P osition V oltage Regu[...]

  • Page 131

    Chapter 2 131 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a V oltage Regulator Module (VRM) 4. Remove the VRM from its connector on the system board. See Figure 2-91. Note that the arrow points to the top inside of the P ersonal W orkstation. Figure 2-91 Removing the V oltage Regulator Module (VRM) 5. Inst[...]

  • Page 132

    132 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a V oltage Regulator Module (VRM) T o install a VRM, follow this procedure: 1. Remove the left-side panel as explained in the section “Removing the Left-Side P anel” in this chapter . 2. Put on the static-grounding strap that was shipped with yo[...]

  • Page 133

    Chapter 2 133 Opening Y our P ersonal Workstation and Installing Accessories Installing and Removing a V oltage Regulator Module (VRM) 5. Install the VRM into its connector on the system board. See Figure 2-93 and Figure 2-94. Note that the arrow points to the top inside of the P ersonal W orkstation. Figure 2-93 Installing the V oltage Regulator M[...]

  • Page 134

    134 Chapter 2 Opening Y our P ersonal Workstation and Installing Accessories Installing Drivers and Utilities Installing Drivers and Utilities Once you have installed accessory boards and mass-storage devices on your system, you will need to install their drivers . T o install the latest drivers or utilities for the HP V ISU ALIZE P ersonal W orkst[...]

  • Page 135

    135 3 T roubleshooting Y our P ersonal W orkstation This chapter deals with problems you may encounter when using your P ersonal W orkstation.[...]

  • Page 136

    136 Chapter 3 T roub leshooting Y our P ersonal Workstation Solving Prob lems Solving Problems This chapter can help you solve most problems you might have with your P ersonal W orkstation. If you are unable to solve your problem after following the advice in this chapter , refer to the chapter “Hewlett-P ackard Support and Information Services. [...]

  • Page 137

    Chapter 3 137 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Does Not Star t Properl y If Y our P ersonal W orkstation Does Not Start Properly Use this section if your P ersonal W orkstation does not start properly when you turn it on, and if you experience one of the following symptoms: • Y our P ersonal W orkstati[...]

  • Page 138

    138 Chapter 3 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Does Not Star t Properl y Check Internal Items If the P ersonal W orkstation still does not start properly , follow this procedure to check the internal items: 1. Turn off the display , the computer , and all external devices. 2. Unplug all power cords and c[...]

  • Page 139

    Chapter 3 139 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Does Not Star t Properl y 5. Replace the cover . 6. Reconnect all cables and power cords. 7. Turn on the display and computer . Rebuild Y our P ersonal W orkstation’s Components If your P ersonal W orkstation still does not start properly , remove all boar[...]

  • Page 140

    140 Chapter 3 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Does Not Star t Properl y If a POST Error Message is Displayed The P ower-On-System-T est (POST) can detect both an error and a change to the configuration. In either case, an error code and short description is displayed. Depending on the kind of error , y[...]

  • Page 141

    Chapter 3 141 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Does Not Star t Properl y c. Turn on the P ersonal W orkstation. This will erase the CMOS memory . d. W ait until the Personal W orkstation has started. A message will be displayed similar to this: “Configuration has been cleared, set switch Clear CMOS to[...]

  • Page 142

    142 Chapter 3 T roub leshooting Y our P ersonal Workstation If Y ou Cannot T urn Off Y our Per sonal W orkstation If Y ou Cannot Turn Off Y our P ersonal W orkstation Use this section if you cannot turn off your P ersonal W orkstation, the power indication light is red, and you hear a “buzzing” sound. • Check if your P ersonal W orkstation is[...]

  • Page 143

    Chapter 3 143 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Has a Hardware Pr oblem If Y our P ersonal W orkstation Has a Hardware Problem This section describes what to do if you have problems with your display , disk drives , printer , accessory boards, keyboard, or mouse . Display Does Not W ork Properly If Nothin[...]

  • Page 144

    144 Chapter 3 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Has a Hardware Pr oblem If Y our Keyboard Does Not W ork Ensure that the keyboard is correctly connected. The keyboard LEDs should blink once during POST . If Y our Mouse Does Not W ork • Ensure that the mouse is correctly connected. • Ensure that the mo[...]

  • Page 145

    Chapter 3 145 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Has a Hardware Pr oblem If Y our Local Printer Does Not W ork • Make sure the printer’s power switc h is ON . • V erify that the power cord is plugged into the power outlet and the printer . • V erify that you have the correct cable for the printer .[...]

  • Page 146

    146 Chapter 3 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Has a Hardware Pr oblem If the Floppy Disk Drive Does Not W ork • Check that you are using a formatted diskette and it is inserted correctly . • Check you are using a diskette that is the correct density . • Check that the flexible disk drive is not d[...]

  • Page 147

    Chapter 3 147 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Has a Hardware Pr oblem If the CD-ROM Drive Has a Problem W ARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. T o avoid electric shoc[...]

  • Page 148

    148 Chapter 3 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Has a Hardware Pr oblem No Sound from the CD-ROM Drive If you are having problems with sound when playing a CD: • Check that the volume control (if present) on the CD-ROM or CD-RW drive front panel is not set to the minimum. • Ensure that the disk in the[...]

  • Page 149

    Chapter 3 149 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Has a Hardware Pr oblem The CD-ROM Drive Does not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button. T o eject a CD-ROM disk using the manual eject button, proc[...]

  • Page 150

    150 Chapter 3 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Has a Software Problem If Y our P ersonal W orkstation Has a Software Problem If Y ou Have F orgotten Y our P assword ❒ If you forget the User P assword and the Administrator password is set and known: 1. Switch off the P ersonal W orkstation. 2. Restart t[...]

  • Page 151

    Chapter 3 151 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Has a Software Problem 7. Switch on the P ersonal W orkstation and allow it to start-up. 8. Press F2 when prompted to use Setup . 9. Set new User and Administrator passwords. 10. Press F3 to save the new passwords and exit Setup . If Y ou Can’t Start the S[...]

  • Page 152

    152 Chapter 3 T roub leshooting Y our P ersonal Workstation If Y our Per sonal W orkstation Has a Software Problem If Y ou Have a Network Problem If you have a problem with your P ersonal W orkstation’s network, run the Intel ProSet utility provided with Windows NT 4.0. This utility is located in the system Control P anel window . T o run the Int[...]

  • Page 153

    Chapter 3 153 T roub leshooting Y our P ersonal Workstation Using HP MaxiLife to Diagnose Pr oblems Using HP MaxiLife to Diagnose Problems Y our HP LCD can help you to diagnose problems with your P ersonal W orkstation, even when you are unable to get your system and monitor working properly . The LCD is part of the control module on your P ersonal[...]

  • Page 154

    154 Chapter 3 T roub leshooting Y our P ersonal Workstation Using HP MaxiLife to Diagnose Pr oblems Pre-Boot Checks When you press your P ersonal W orkstation’s on/off button, HP MaxiLife will check your system before it initiates the start-up sequence . Y ou will see one of the following messages on the LCD as these checks progress: T able 3-2 P[...]

  • Page 155

    Chapter 3 155 T roub leshooting Y our P ersonal Workstation Using HP MaxiLife to Diagnose Pr oblems POST Phase When the POST (P ower-On Self T est) sequence is initiated, any error messages that the BIOS may issue are displayed on the LCD . See T able 3-3. Note that if POST issues several error codes, the last error code given will be the one that [...]

  • Page 156

    156 Chapter 3 T roub leshooting Y our P ersonal Workstation Using HP MaxiLife to Diagnose Pr oblems Run-Time Errors During normal usage of the P ersonal W orkstation the processor checks some vital system parameters . If an error occurs, a message is automatically displayed on the LCD . See T able 3-5 for a list of the messages . If several errors [...]

  • Page 157

    Chapter 3 157 T roub leshooting Y our P ersonal Workstation Using HP MaxiLife to Diagnose Pr oblems Main Menu HP MaxiLife can also be configured to: • Display the configuration details of your P ersonal W orkstation required to obtain support (see the section “System Info. ”). • Indicate POST (P ower-On Self T est) steps during the power [...]

  • Page 158

    158 Chapter 3 T roub leshooting Y our P ersonal Workstation Using HP MaxiLife to Diagnose Pr oblems 2. Press the Services LCD control button. The following menu is displayed. 3. Use ▲▼ to scroll down through the menu items and ↵ to select the required menu item. System Info. System information is displayed on the LCD one screen at a time and [...]

  • Page 159

    Chapter 3 159 T roub leshooting Y our P ersonal Workstation Using HP MaxiLife to Diagnose Pr oblems T o view these details, use the ▲▼ button to scroll through the information screens . T able 3-6 provides examples of the message displayed for the System Info. function. Boot Steps Where available , the Boot steps option will display all POST st[...]

  • Page 160

    160 Chapter 3 T roub leshooting Y our P ersonal Workstation Using HP MaxiLife to Diagnose Pr oblems Diags If your P ersonal W orkstation is powered off when Diags is selected, the LCD displays a second menu. T o view the test results for each system component, press the ▲▼ control button. The following table shows the messages that will be in t[...]

  • Page 161

    Chapter 3 161 T roub leshooting Y our P ersonal Workstation Using HP MaxiLife to Diagnose Pr oblems If an error is detected, an error screen appears indicating the problem. T o continue viewing the test results of the other system components , press the ▲▼ control button. F or example, if there is a problem with a power supply , an alarm will s[...]

  • Page 162

    162 Chapter 3 T roub leshooting Y our P ersonal Workstation HP Hard ware Diagnostics Utility HP Hardware Diagnostics Utility The Hardware Diagnostics utility helps you to diagnose hardware-related problems on HP PCs and P ersonal W orkstations. It is a series of tools designed to help you to: • Check the configuration of your system and verify t[...]

  • Page 163

    Chapter 3 163 T roub leshooting Y our P ersonal Workstation HP Hard ware Diagnostics Utility Starting This Diagnostics Utility T o start the Hardware Diagnostics utility: 1. Quit all applications , shut down the operating system and restart your PC . a. If you are going to run this utility from a diskette, insert it into the flexible disk drive be[...]

  • Page 164

    164 Chapter 3 T roub leshooting Y our P ersonal Workstation Recovering Y our P ersonal W orkstation’ s Operating System Recovering Y our P ersonal W orkstation’s Operating System If for some reason you should need to recover your HP V ISU ALIZE P ersonal W orkstation’s operating system (for example , a system crash, etc.), the Recovery CD can[...]

  • Page 165

    165 4 Hewlett-P ackard Support and Information Services[...]

  • Page 166

    166 Chapter 4 Hewlett-P ackard Suppor t and Inf or mation Services Introduction Introduction Hewlett P ackard computers are engineered for quality and reliability to give you many years of trouble-free service. T o ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments , HP and a worldwide [...]

  • Page 167

    Chapter 4 167 Hewlett-P ackard Suppor t and Inf or mation Services Y our HP-Authorized Reseller Y our HP-Authorized Reseller HP-Authorized Resellers have been trained on HP P ersonal W orkstation equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware , software an[...]

  • Page 168

    168 Chapter 4 Hewlett-P ackard Suppor t and Inf or mation Services Hewlett-P ackar d Information Services Hewlett-P ackard Information Services Hewlett-P ackard Electronic Information Services are available 24 hours a day , 7 days a week, ensuring that the most up-to-date information is alwa ys available . HP F orum on CompuServe The HP Systems F o[...]

  • Page 169

    Chapter 4 169 Hewlett-P ackard Suppor t and Inf or mation Services Hewlett-P ackar d Information Services HP F orum on America Online The HP F orum on America Online is an electronic information and communication service which can be accessed via modem. T o access the HP F orum: • select Keyword Search from the menu, • type HP , • press Enter[...]

  • Page 170

    170 Chapter 4 Hewlett-P ackard Suppor t and Inf or mation Services Ordering Driver s and BIOS on Diskette Ordering Drivers and BIOS on Diskette Y ou can order diskettes from HP , with the latest versions of drivers, BIOS and software utilities . The diskettes will be delivered by mail. Information for ordering diskettes is set out in the tables bel[...]

  • Page 171

    Chapter 4 171 Hewlett-P ackard Suppor t and Inf or mation Services Ordering Driver s and BIOS on Diskette T o identify a specific BIOS , driver or utility for your Personal W orkstation, please follow the steps listed below prior to placing your order . • Contact your authorized HP reseller for assistance in selecting the appropriate driver . ?[...]

  • Page 172

    172 Chapter 4 Hewlett-P ackard Suppor t and Inf or mation Services HP Support Ser vices HP Support Services Hewlett-P ackard provides a three-year hardware w arranty which includes on-site service during the first year after purchase , and a parts dispatch only during the second and third years after purchase . This warranty coverage will apply fr[...]

  • Page 173

    Chapter 4 173 Hewlett-P ackard Suppor t and Inf or mation Services Hewlett-P ackar d T elephone Suppor t Hewlett-P ackard T elephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to F riday , 7:00 am to 6:00 pm Mountain time. The number is: +1 (970) 635-1000 HP Eu[...]

  • Page 174

    174 Chapter 4 Hewlett-P ackard Suppor t and Inf or mation Services Hewlett-P ackar d T elephone Suppor t Please have the following information ready when you call so that your enquiry can be dealt with quickly: • Y our HP P ersonal W orkstation model number and serial number . • The operating system version and the configuration. • A descrip[...]

  • Page 175

    Chapter 4 175 Hewlett-P ackard Suppor t and Inf or mation Services Lifeline T elephone Suppor t Lifeline T elephone Support Lifeline is a fee-based telephone support program for P ersonal W orkstations available after the one-year telephone support provided as part of the hardware w arranty has expired. Y our call can either be charged to your phon[...]

  • Page 176

    176 Chapter 4 Hewlett-P ackard Suppor t and Inf or mation Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Covers P eriod covered Response time Fee When av ailable Purchase from Basic W arranty Parts and labor for HP products: first year onsite parts & labor; second[...]

  • Page 177

    Chapter 4 177 Hewlett-P ackard Suppor t and Inf or mation Services Summary T echnical Phone support Basic assistance for Personal W orkstation setup, configuration, start-up and hardware diagnosis. First year . Business hours. No charge. At time of purchase. HP . Lifeline phone support Basic assistance for Personal W orkstation setup, configurati[...]

  • Page 178

    178 Chapter 4 Hewlett-P ackard Suppor t and Inf or mation Services Hewlett-P ackar d Marketing Headquar ters Hewlett-P ackard Marketing Headquarters Should you wish to contact Hewlett-P ackard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, you can write to one of the[...]

  • Page 179

    179 A Regulatory Information and W arranty[...]

  • Page 180

    180 Appendix A Regulator y Inf or mation and W arranty Declaration of Conf ormity according to ISO/IEC Guide 22 and EN 45014 Manufacturer : Hewlett-P ackard Company 3404 East Harmony Rd. Fort Collins, CO 80528 USA Declares that the: Product Name: HP VISU ALIZE Personal W orkstation Base Product Number: A1280 / A6034 Product Options: All conforms to[...]

  • Page 181

    Appendix A 181 Regulator y Inf or mation and W arranty Regulatory Information Regulatory Information FCC (for USA only) F ederal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to P art 15 of the FCC Rules and the Canadia[...]

  • Page 182

    182 Appendix A Regulator y Inf or mation and W arranty Regulatory Information Si le cordon secteur n’est pas livré avec votre ordinateur , utiliser un cordon secteur en accord avec votre code electrique national. USA: utiliser un cordon secteur “UL listed, ” de type SVT . Canada: utiliser un cordon secteur certifié CSA. P our votre sécuri[...]

  • Page 183

    Appendix A 183 Regulator y Inf or mation and W arranty Regulatory Information Notice for Korea Notice for T aiwan Recycling Y our PC HP has a strong commitment toward the environment. Y our HP P ersonal Computer has been designed to respect the environment as much as possible. HP can also take your old PC back for recycling when it reaches the end [...]

  • Page 184

    184 Appendix A Regulator y Inf or mation and W arranty HP Hard ware Warranty HP Hardware W arranty Important: This is your hardware product w arranty statement. Please, read it carefully . W arranty terms may be different in your country . If so, your Authorized HP Dealer or Hewlett-P ackard Sales and Service Office can give you details . HP produ[...]

  • Page 185

    Appendix A 185 Regulator y Inf or mation and W arranty HP Hard ware Warranty technology and business environment. The duration of this w arranty extends through January 31, 2001. The remedies a vailable under this warranty will be defined in, and subject to , the terms and limitations of the warranties contained in HP’ s standard commercial warr[...]

  • Page 186

    186 Appendix A Regulator y Inf or mation and W arranty HP Hard ware Warranty country of purchase for service . Response time for on-site service, and parts delivery turn-around time for parts service, are subject to c hanges from standard conditions based upon non-local parts availability . Limitation of W arranty The above warranty shall not apply[...]

  • Page 187

    Appendix A 187 Regulator y Inf or mation and W arranty HP Hard ware Warranty Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages —including lost profit— so the above limitation or exclusion may not apply to you. Obtaining On-Site W arranty Service T o obtain on-site warranty service , the cu[...]

  • Page 188

    188 Appendix A Regulator y Inf or mation and W arranty HP Hard ware Warranty from HP , an authorized dealer , or authorized distributor at additional charge. Customer Responsibilities The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement part will be dispatched. The customer is responsible for th[...]

  • Page 189

    Appendix A 189 Regulator y Inf or mation and W arranty HP Hard ware Warranty America and Europe only). HP does NOT provide telephone support for P ersonal W orkstations configured as network servers. W e recommend HP NetServers for your network server requirements. (Rev . 17/03/98) HP Software Product License Agreement and Software Product Limited[...]

  • Page 190

    190 Appendix A Regulator y Inf or mation and W arranty HP Hard ware Warranty The following License T erms govern the use of the software: USE. Customer may use the softw are on any one computer . Customer may not network the softw are or otherwise use it on more than one computer . Customer may not reverse assemble or decompile the software unless [...]

  • Page 191

    Appendix A 191 Regulator y Inf or mation and W arranty HP Hard ware Warranty so within thirty (30) days of such notice . UPDATES AND UPGRADES . Customer agrees that the software does not include updates and upgrades which ma y be available from Hewlett-P ackard under a separate support agreement. EXPORT CLA USE. Customer agrees not to export or re-[...]

  • Page 192

    192 Appendix A Regulator y Inf or mation and W arranty HP Hard ware Warranty return the media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time, Customer’ s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of[...]

  • Page 193

    Index Index 193 A Administrator password, setting , 41 America Online, the HP F orum , 169 Audio troubleshooting , 152 Audio connectors , 26 Audio interface, troubleshooting , 152 B BIOS Obtaining via W orld Wide W eb , 169 Ordering by mail , 170 C CD drive , 55 Installing , 79 Removing , 85 CD-ROM Troubleshooting , 147 CD-RW Troubleshooting , 147 [...]

  • Page 194

    194 Index Index Installing , 72 Removing , 75 Memory cards , 55 Memory slots , 71 Monitors , 29 Mouse Troubleshooting , 144 Mouse, using your HP , 38 Multimedia keyboard Headset connector , 33 HP Customer information , 33 HP T opT ools , 32 Internet keys , 31 Lock/Suspend key , 32 Menu keys , 31 Microphone connector , 33 Mute and volume keys , 32 S[...]

  • Page 195

    Index Index 195 W W arranty information , 184 W orld Wide W eb Access to HP , 169 Y Y ear 2000 warranty , 184[...]