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HP (Hewlett-Packard) DL360 manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    HP Pr oL iant DL3 6 0 Gener a ti on 4p Serv er (S A S Model) User G u id e April 2005 (First Edition) Part Number 391001-001[...]

  • Page 2

    © Copyright 20 05 Hewlett-Packard Development Company, L.P. The informati on contained herein is subject to change with out notice. The onl y warrantie s for HP produ cts and services are set forth in the express warranty statements accompan ying such products and services. Nothing herei n should be c onstrued as constituti ng an additi onal warra[...]

  • Page 3

    3 Contents Server component identification 7 Front panel components ......................................................................................................... .............. 7 Front panel LE Ds and buttons................................................................................................... ........... 8 Rear panel compo[...]

  • Page 4

    4 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Installing the server into the rack ............................................................................................ ........... 36 Powering up and conf iguring th e server ......................................................................................... ... 38 Ins[...]

  • Page 5

    Contents 5 HP Systems Insi ght Manager.................................................................................................. 74 Redundant ROM support ........................................................................................................ 75 USB support and functionality ..................................................[...]

  • Page 6

    6 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Regulatory compliance notices 113 Regulatory compliance iden tification nu mbers................................................................................ 113 Federal Communications C ommission no tice..............................................................................[...]

  • Page 7

    7 Server component identification In this section Front panel components.................................................................................................................. 7 Front panel LEDs and buttons ........................................................................................................ 8 Rear panel components ...[...]

  • Page 8

    8 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Item Description 2 Multi-bay (DVD/CD/Diskette) drive 3 Power on/Standby button and system power LED 4 Front USB port 5 Hard drive bay 4 6 Hard drive bay 3 7 Hard drive bay 2 Front panel LEDs and buttons Item Description Status 1 Power On/Standby button and system power LED Green = Sys[...]

  • Page 9

    Server component identification 9 Item Description Status 3 Internal health LED Green = System health is normal. Amber = System is degraded. To identify the compon ent in a degraded state, refer to "System boar d LEDs (on page 14 )." Red = System critical. To identif y the component in a critical state, refer to "System board LEDs (o[...]

  • Page 10

    10 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Rear panel components Item Description 1* PCI-X expansion slot 1, 64-bit/133-MHz 3.3 V (optional PCI Express slot 1, x8) 2* PCI-X expansion slot 2, 64-bit/133-MHz 3.3 V (optional PCI Express slot 2, x8) 3 Power supply bay 2 4 Power supply bay 1 (populated) 5 Rear USB connector 6 10/1[...]

  • Page 11

    Server component identification 11 * Depending on the model of the server, slot 1 or slot 2 will be pre-populat ed with a storage controller. If the expansion slot is populated with th e standard PCI-X storage controller card, it should not be converted to PCI Express. Rear panel LEDs and buttons Item Description Status 1 iLO activity Green = Activ[...]

  • Page 12

    12 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Item Description Status 6 10/100/1000 NIC 1 activity Green = Activity exists. Flashing green = Activity exists. Off = No activity exists. 7 Unit Identification button/LED Blue = Identificati on is activated. Flashing blue = System is being managed remotely. Off = Identification is de[...]

  • Page 13

    Server component identification 13 Item Description 7 Optical device/multi-bay conn ector 8 Power supply connector 9 Power supply signal connector 10 Remote management connector 11 PCI riser board assembly connector (for slot 2 riser bo ard) 12 PCI riser board assembly connector (for slot 1 riser bo ard) 13 System battery System maintenance switch [...]

  • Page 14

    14 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide NMI switch The NMI switch allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications. Many crashe s freeze[...]

  • Page 15

    Server component identification 15 Item LED Description Status 3 DIMM 4B failure Amber = DIMM has failed. Off = DIMM is operating normally. 4 DIMM 3B failure Amber = DIMM has failed. Off = DIMM is operating normally 5 DIMM 2A failure Amber = DIMM has failed. Off = DIMM is operating normally. 6 DIMM 1A failure Amber = DIMM has failed. Off = DIMM is [...]

  • Page 16

    16 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Item LED Description Status 15 System diag nostic Refer to the HP Remote Lights-Out Edition II User Guide on the Documentation CD. 16 Online spare memory Amber = Failover has occurred. Online spare memory is in use. Green = Online spare memory is enabled, but not in use. Off = Online[...]

  • Page 17

    Server component identification 17 System LED and color Internal Health LED color Status Processor failure, both sockets (Amber) Red Processor types are mismatched. PPM failure (Amber) Red PPM has failed. DIMM failure, slot X (Amber) Red • DIMM in slot X has failed. • DIMM in slot X is an unsupported type, and no valid memory exists in another [...]

  • Page 18

    18 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide System LED and color Internal Health LED color Status Power supply signal interlock (Amber) Red The power supply signal cabl e is not connected to the system board. Internal USB connector The front internal USB connector is located in the processor zone fan module. Item Description 1[...]

  • Page 19

    Server component identification 19 SAS and SATA device numbers Identifying the status of a hard drive When a drive is configured as a part of an array and connected to a powered-up controller, the condition of the drive can be determined from the illumination pattern of the hard drive status lights (LEDs).[...]

  • Page 20

    20 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide SAS and SATA hard drive LED combinations 1 - Fault/UID LED (amber/blue) 2 - Online/Activity LED (green) Interpretation Flashing amber and blue On, off, or flashing The drive has failed, or a predictive failure alert has been received for this drive; it also has been selec ted by a ma[...]

  • Page 21

    Server component identification 21 Fan module locations Item Description 1 Power supply zone fan module 2 Processor zone fan module[...]

  • Page 22

    [...]

  • Page 23

    23 Server operations In this section Powering up the server ......................................................................................................... ........ 23 Processor zone fan module LED .................................................................................................. 23 Powering down the server ...............[...]

  • Page 24

    24 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Status Amber = One fan in this module has failed. Red = Multiple fans in this module have faile d. Off = All fans in this module are operating normally. For power supply zone fan module LED in formation, refer to "System Board LEDs (on page 14 )." Powering down the server W[...]

  • Page 25

    Server operations 25 Extending the server from the rack NOTE: If the optional cable manageme n t arm option is installed, you can extend the server without powering dow n the server or disconnecting peripher al cables and power cords. These steps are o nly necessary with the standard c able m anagement solution. 1. Power down the server ("Powe[...]

  • Page 26

    26 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide b. Secure the server by tightening the thumbscrews. 6. Reconnect the peripheral cables and power cords. Removing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and th e internal system components to cool before touching them. CAUTI[...]

  • Page 27

    Server operations 27 Removing PCI riser board assembly CAUTION: To prevent damage to the server or expans ion boards, power down the server and remov e all AC power cords before removing or installing the PCI riser cage. NOTE: If the expansion slot is popula ted with the standard PCI-X storage controller card, it should not be converted to PCI Expr[...]

  • Page 28

    28 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Installing PCI riser board assembly CAUTION: To prevent damage to the server or expans ion boards, power down the server and remov e all AC power cords before removing or installing the PCI riser board. IMPORTANT: Be sure that all DIMM slot latches are closed to provide adequate clea[...]

  • Page 29

    29 Server setup In this section Optional installation services................................................................................................. ....... 29 Rack planning resources ........................................................................................................ ....... 30 Optimum environment ...................[...]

  • Page 30

    30 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide – HP ProLiant Essentials (HP SIM and RDP) – VMWare • Integrated hardware and software support – Critical Service – Proactive 24 – Support Plus – Support Plus 24 • Startup and implementation services for both hardware and software For more information on Care P acks, r[...]

  • Page 31

    Server setup 31 • The Rack Products Documentation CD en ables you to view, search, and print documentation for HP and Compaq brande d racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on[...]

  • Page 32

    32 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangem ent ensures proper airflow. Using a rack without blanking panels r esults in improper cooling tha t can lead to thermal damage. The Compaq 9000 and 10000 Series racks provide proper server co[...]

  • Page 33

    Server setup 33 • Do not permit optional equipment to imped e airflow around the server or to increase the internal rack temp erature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installat[...]

  • Page 34

    34 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide For more information on the hot-plug powe r supply and calculators to determine server power consumption in various sy stem configurations, refer to the HP Enterprise Configurator website ( http://h30099.www3.hp.com/configurator/ ). Electrical grounding requirements The server must b[...]

  • Page 35

    Server setup 35 • The leveling jacks are extended to the floor. • The full weight of the r ack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unst[...]

  • Page 36

    36 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide • Hardware options • Operating system or application software Installing hardware options Install any hardware options before initia lizing the server. For options installation information, refer to the option document ation. For server-specific information, refer to "Hardwa[...]

  • Page 37

    Server setup 37 WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug tel ephone or telecommunications connector s into RJ-45 connectors. Item Description 1* PCI-X expansion slot 1, 64-bit/133-MHz 3.3 V (optional PCI Express slot 1, x8) 2* PCI-X expansion slot 2, 64-bit/133-MHz 3.3 V (optional PCI Express slot[...]

  • Page 38

    38 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide * Depending on the model of the server, slot 1 or slot 2 will be pre-populat ed with a storage controller. If the expansion slot is populated with th e standard PCI-X storage controller card, it should not be converted to PCI Express. Use the strain relief clip from the server ha rdw[...]

  • Page 39

    Server setup 39 Installing the operating system To operate properly, the server must have a supported operating system. For the latest information on supported operatin g systems, refer to the HP website ( http://www.hp.com/go/supportos ). Two methods are available to install an operating system on the server: • SmartStart assisted installation?[...]

  • Page 40

    [...]

  • Page 41

    41 Hardware options installation In this section Introduction .................................................................................................................................. 41 Processor option ............................................................................................................... ............ 41 Memory op[...]

  • Page 42

    42 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide CAUTION: To prevent thermal instability and damage to the server, do not separate the processor from the he atsink. The processor, heatsink, and retaining clip m ake up a single assembly. CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix processo[...]

  • Page 43

    Hardware options installation 43 5. Remove the protective cover from the processor. 6. Align the holes in the processor asse mbly with the guiding pins on the mounting bracket. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with th e corresponding holes in the socket.[...]

  • Page 44

    44 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide 7. Install the processor assembly and cl ose the processor locking lever and processor retaining clips. 8. Install the access panel ("Extending the server from the rack" on page 25 , "Installing the access panel" on page 26 ). To remove the processor, reverse the [...]

  • Page 45

    Hardware options installation 45 NOTE: When configuring the memory sub-system to run in Online Spare mode, only single rank DIMMs can be installed in the system. Online Spare Mode will not work with du al rank DIMMs installed in the system. DIMM guidelines Observe the following DIMM installation guidelines: • All DIMMs must be PC2-3200 DDR2 SDRAM[...]

  • Page 46

    46 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide In the online spare configuration, the ROM automatically configures the last populated bank as the spare memory. If only banks A and B are populated, bank B is the spare bank. If banks A, B, and C are populated, bank C is the spare bank. If DIMMs in a non-spare bank exceed the limit [...]

  • Page 47

    Hardware options installation 47 6. Install the DIMM. 7. If removed, reinstall the half-lengt h expansion board ("Installing an expansion board" on page 55 ). 8. Install the access panel ("Extending the server from the rack" on page 25 , "Installing the access panel" on page 26 ). 9. If you are installing DIMMs in an o[...]

  • Page 48

    48 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Removing a hard drive blank CAUTION: To prevent improper cooling an d thermal damage, do not operate the server unless a ll bays ar e populated with either a component or a blank. SAS and SATA hard drive guidelines When adding SAS hard drives to th e server, observe the following gen[...]

  • Page 49

    Hardware options installation 49 Installing a SAS or SATA hot-plug hard drive 1. Power down the server ("Powering down the server" on page 24 ). 2. Remove the existing hard drive blank or hard drive from the drive bay ("Removing a hard drive blank" on page 48 ). 3. Open the release latch to prep are the drive for installation. 4[...]

  • Page 50

    50 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide NOTE: Access to the ejector button is intentionally restricted. Push the ejector button with a small flat object such as a key or pen to eject the optical device. 3. Install the multi-bay device drive fully into the empty bay until it clicks.[...]

  • Page 51

    Hardware options installation 51 Redundant hot-plug AC power supply option CAUTION: To prevent improper cooling an d thermal damage, do not operate the server unless a ll bays ar e populated with either a component or a blank. 1. Unfasten the cable management solu tion to access the power supply bays. 2. Remove the power supply blank. 3. Remove the[...]

  • Page 52

    52 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. 4. Install the redundant power supply into the bay until it clicks. 5. Connect the power cord to the power supply.[...]

  • Page 53

    Hardware options installation 53 6. Use the strain relief clip from the serv er hardware kit to secure the power cord, as illustrated. 7. Route the power cords through th e cable management solution. 8. Connect the power cord to the power source. 9. Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 11 ). 10[...]

  • Page 54

    54 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide PCI expansion slot definitions Slot* Board Size Connector Interconnect PCI-X expansion slot 1 Half-l ength 133 MHz, 3.3 V 64-bit PCI-X expansion slot 2 Full-length 133 MHz, 3.3 V 64-bit PCI Express expansion slot 1 (optional) Half-length x8 x1, x4, or x8 PCI Express expansion slot 2 [...]

  • Page 55

    Hardware options installation 55 5. Remove the expansion board. Installing an expansion board 1. Power down the server ("Powering down the server" on page 24 ). 2. Extend the server from the rack, if app licable ("Extending the server from the rack" on page 25 ). 3. Remove the access panel ("Rem oving the access panel"[...]

  • Page 56

    56 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide 8. Install the expansion board into the slot until it seats firmly. IMPORTANT: If the expansion board ships with an extender bracket, remove it from the expansion board before i nserting the board into the expansion slot of the PCI riser board assembly. IMPORTANT: Be sure that all DI[...]

  • Page 57

    Hardware options installation 57 5. Remove the expansion slot cover from th e slot, if installed ("Installing an expansion board" on page 55 ). 6. Remove the expansion board from the slot, if installed. 7. Remove the applicable PCI ri ser boards from the assembly: IMPORTANT: When removing the two parts of the riser board, pay attention to[...]

  • Page 58

    58 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide 8. Identify the differences between the two PCI Express riser boards. Item Description 1 Riser board with x8 connector for full-length expansion boards 2 Riser board with x8 connector for half-length expansion boards 9. Install the PCI Express riser board:[...]

  • Page 59

    Hardware options installation 59 a. Install the riser board with the slot for full-length boards onto the assembly. b. Repeat the previous step for the rise r board with the slot for half-length expansion boards, if needed. 10. Install the PCI Express expansion board ("Installing an expansion board" on page 55 ). 11. Install the PCI riser[...]

  • Page 60

    [...]

  • Page 61

    61 Server cabling In this section Cabling overview.......................................................................................................................... 61 Server cable routing ........................................................................................................... ........... 61 Cabling overview This section [...]

  • Page 62

    62 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide[...]

  • Page 63

    63 Server software and configuration utilities In this section Configuration tools ....................................................................................................................... 63 Management tools ............................................................................................................... ......... 70 Di[...]

  • Page 64

    64 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide • Testing server hardware using the In sight Diagnostics Utility ("HP Insight Diagnostics" on page 78 ) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProL[...]

  • Page 65

    Server software and configuration utilities 65 Configuration Replication Utility ConRep is shipped in the SmartStart Sc ripting Toolkit and is a program that works with RBSU to replicate hardware c onfiguration on ProLiant servers. This utility is run during State 0, Run Hardwa re Configuration Utility, when doing a scripted server deployment. ConR[...]

  • Page 66

    66 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide • To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen. • To navigate the menu system, use the arrow keys. • To make selections, press the Enter key. IMPORTANT: RBSU automatically saves settings when you press the Enter key. The[...]

  • Page 67

    Server software and configuration utilities 67 For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website ( http://www.hp.com/servers/smartstart ). Boot options After the auto-configuration process comp letes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then th[...]

  • Page 68

    68 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide For more information on online spare memo ry, refer to the white paper on the HP website ( http://www.compaq.com/support/tech pubs/whitepapers/tm010301wp.html ). NOTE: When configuring the memory sub-system to run in Online Spare mode, only single rank DIMMs can be installed in the s[...]

  • Page 69

    Server software and configuration utilities 69 • Viewing the current logical drive configuration • Deleting a logical drive configuration • Setting the controller to be the boot controller If you do not use the utility, ORCA will defa ult to the standard configuration. For more information regarding array co ntroller configuration, refer to t[...]

  • Page 70

    70 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide 3. Select Serial Number . The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always m[...]

  • Page 71

    Server software and configuration utilities 71 Automatic Server Recovery ASR is a feature that cause s the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the Sy stem Management driver, also known as the Health Driver, is loaded. When t[...]

  • Page 72

    72 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide IMPORTANT: This utility supports oper ating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website ( http://www.hp.com/go/supportos ). • Integrates with other software ma intenance, deployment, and operating system to[...]

  • Page 73

    Server software and configuration utilities 73 To run iLO RBSU: 1. Restart or power up the server. 2. Press the F8 key when prompted during POST. The iLO RBSU runs. 3. Enter a valid iLO user ID and passwor d with the appropriate iLO privileges ( Administer User Accounts , Configure iLO Settings ). Default account information is located on the iLO D[...]

  • Page 74

    74 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Run the Erase Utility if you need to er ase the system for the following reasons: • You want to install a new operating system on a server with an existing operating system. • You want to change the operating system selection. • You encounter a failure-causing error during the [...]

  • Page 75

    Server software and configuration utilities 75 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB RO M that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM [...]

  • Page 76

    76 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide 4. Install the access panel ("Extending the server from the rack" on page 25 , "Installing the access panel" on page 26 ). 5. Power up the server ("Powering up the server" on page 23 ). 6. Wait for the server to emit two beeps. 7. Repeat steps 1 and 2. 8[...]

  • Page 77

    Server software and configuration utilities 77 • Diagnostics • DOS • Operating environments which do not provide native USB support For more information on ProLiant US B support, refer to the HP website ( http://h18004.www1.hp.com/products/s ervers/platforms/usb-support.html ). Internal USB functionality An internal USB connector is available[...]

  • Page 78

    78 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide This utility supports operating systems th at may not be supported by the server. For operating systems supported by the server, refer to the HP website ( http://www.hp.com/go/supportos ). If a significant change occurs between data-gathering intervals, the Survey Utility marks the p[...]

  • Page 79

    Server software and configuration utilities 79 Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity. You can view recorded events in th e IML in several ways, including the following: • From within HP SIM ("HP Systems Insight Manager"[...]

  • Page 80

    80 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 63 ) and its Assisted Path feature to install the operating system and latest driver support. NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD,[...]

  • Page 81

    Server software and configuration utilities 81 Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hard ware and software changes on HP commercial products. For more information, refer to the HP website ( http://h18023.www1.hp.com/solutions/pcsolution[...]

  • Page 82

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  • Page 83

    83 Battery replacement If the server no longer automatically disp lays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer cont ains an internal lithium manganese dioxide, a vanadium pent oxide, or an alkaline battery pack. [...]

  • Page 84

    84 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. Afte r replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery repl[...]

  • Page 85

    85 Troubleshooting In this section Troubleshooting resources ...................................................................................................... ...... 85 Server diagno stic steps ........................................................................................................ ......... 86 Important safety information ....[...]

  • Page 86

    86 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Server diagnostic steps This section covers the steps to take in order to diagnose a problem quickly. To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "S tart diagnosis flowchart (on page 92 )," and follow the app[...]

  • Page 87

    Troubleshooting 87 This symbol indicates the presence of hazardous energy circuits or electric sho ck hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclos ure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the pr[...]

  • Page 88

    88 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide These symbols, on power supplies or systems, indicate that the equipm ent is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to comple tely disconnect power from the system. Warnings and cautions WARNING: Only a[...]

  • Page 89

    Troubleshooting 89 • Do not disable the power cord groundi ng plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to discon nect power to the equipment. • Do not route the power cord wh[...]

  • Page 90

    90 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Preparing the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation ("Environmental specifications" on page 123 ) f or required environmental condition[...]

  • Page 91

    Troubleshooting 91 Symptom information Before troubleshooting a server problem, collect the following information: • What events preceded the failure? Afte r which steps does the problem occur? • What has been changed between the tim e the server was working and now? • Did you recently add or remove hardware or software? If so, did you rememb[...]

  • Page 92

    92 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide • If a fixed cable tray is available for th e server, be sure the cords and cables connected to the server are corr ectly routed through the tray. • Be sure each device is properly seated. • If a device has latches, be sure they are completely closed and locked. • Check any i[...]

  • Page 93

    Troubleshooting 93 Item Refer to 1 "Genera l diagnosis flowchart (on page 95 )" 2 "Power- on problems flowchart (on page 97 )" 3 "POST proble ms flowchart (on page 100 )" 4 "OS boot prob lems flowchart (on page 103 )" 5 "Server fault i ndications flowchart (on page 106 )"[...]

  • Page 94

    94 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide[...]

  • Page 95

    Troubleshooting 95 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fi x the problem, use the following flowchart. Item Refer to 1 "Symptom infor mation (on page 91 )" 2 "Loos e connections (on page 91 )"[...]

  • Page 96

    96 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide[...]

  • Page 97

    Troubleshooting 97 Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: ?[...]

  • Page 98

    98 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Item Refer to 5 "Integrate d Management Log ("Power- on problems flowchart" on page 97 )" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ). 6 "Power so urce problems" in t[...]

  • Page 99

    Troubleshooting 99[...]

  • Page 100

    100 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: • Improperly seated or faulty internal component • Faulty KVM devi[...]

  • Page 101

    Troubleshooting 101 Item Refer to 7 • "Hardware problems" in the H P ProLiant Servers Troubleshooting Guide l ocated on the Documentation CD or on the HP website ( http://www.hp.com/support ). • Server maintenance and service gui de, located on the Documentation CD, or the HP website ( http://www.hp.com/products/servers/platforms )[...]

  • Page 102

    102 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide[...]

  • Page 103

    Troubleshooting 103 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide ( http://www.hp.com/servers/smartstart ) 2 "POST pro[...]

  • Page 104

    104 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Item Refer to 8 • "Hardware problems" in the H P ProLiant Servers Troubleshooting Guide l ocated on the Documentation CD or on the HP website ( http://www.hp.com/support ). • Server maintenance and service gui de, located on the Documentation CD or the HP website ( htt[...]

  • Page 105

    Troubleshooting 105[...]

  • Page 106

    106 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Server fault indications flowchart Symptoms: • Server boots, but a fault event is repor ted by Insight Management agents (on page 74 ) • Server boots, but the internal health LED or external health LED is red or amber NOTE: For the location of server LEDs and information on thei[...]

  • Page 107

    Troubleshooting 107 Item Refer to 6 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide l ocated on the Documentation CD or on the HP website ( http://www.hp.com/support ). • Server maintenance and service gui de, located on the Documentation CD, or the HP website ( http://www.hp.com/products/servers/platforms ) 7[...]

  • Page 108

    108 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide[...]

  • Page 109

    Troubleshooting 109 POST error messages and beep codes List of messages: Introduction to POST error messages ......................................................................................... 109 Introduction to PO ST error messages The error messages and codes in this section include all messages generated by ProLiant servers. Some messages[...]

  • Page 110

    [...]

  • Page 111

    111 Electrostatic discharge In this section Preventing electrostatic discharge ............................................................................................. . 111 Grounding methods to prevent electrostatic discharge ............................................................... 112 Preventing electrostatic discharge To prevent dama[...]

  • Page 112

    112 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Grounding methods to pr event electrostatic discharge Several methods are used for grounding . Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer c[...]

  • Page 113

    113 Regulatory compliance notices In this section Regulatory compliance id entification numbers .......................................................................... 113 Federal Communications Commission notice ............................................................................ 114 Declaration of conformity for products mark ed with t[...]

  • Page 114

    114 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Federal Communications Commission notice Part 15 of the Federal Communica tions Commission (FCC) Rules and Regulations has established Radio Freque ncy (RF) emission limits to provide an interference-free radio frequency spectru m. Many electronic devices, including computers, gener[...]

  • Page 115

    Regulatory compliance notices 115 Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against ha rmful interference in a residential installation. This equipment generates, uses, and can rad[...]

  • Page 116

    116 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 5 10101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the pa rt, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modific[...]

  • Page 117

    Regulatory compliance notices 117 European Union regulatory notice This product complies with the following EU Directives: • Low Voltage Directive 73/23/EEC • EMC Directive 89/336/EEC Compliance with these directives implie s conformity to applicable harmonized European standards (European Norms) wh ich are listed on the EU Declaration of Confo[...]

  • Page 118

    118 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Japanese notice BSMI notice[...]

  • Page 119

    Regulatory compliance notices 119 Korean notice A&B Class A equipment Class B equipment Laser compliance This product may be provided with an op tical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulation[...]

  • Page 120

    120 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide • Do not try to open the module enclosure. There are no user- serviceable components inside. • Do not operate controls, m ake adjustments, or perform procedures to the laser device other than those specified herein. • Allow only HP Authorized Service t echnicians to repair the[...]

  • Page 121

    Regulatory compliance notices 121 Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, gi veaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal. Powe[...]

  • Page 122

    [...]

  • Page 123

    123 Server specifications In this section Environmental specifications ................................................................................................... .. 123 Server specifications .......................................................................................................... ......... 123 Environmental specifications [...]

  • Page 124

    124 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide Input requirement Specification Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5.5A (@120VAC) 2.2A (@240VAC) Rated input power 655 W BTUs per hour 2271 (@120VAC) 2237 (@240VAC) Power supply output Specification Rated steady-state powe[...]

  • Page 125

    125 Technical support In this section Customer self repair........................................................................................................... ......... 125 Related documents .............................................................................................................. ........ 125 HP contact information .....[...]

  • Page 126

    126 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide • In Canada, call 1-800-263-5868. • In other locations, refer to the HP website ( http://www.hp.com ). For HP technical support: • In North America: – Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality im pr[...]

  • Page 127

    127 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery-backed write cache DDR double data rate DU driver update EFS Extended Feature Supplement IEC International Electrotechnical Commission[...]

  • Page 128

    128 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM non-volatile m[...]

  • Page 129

    Acronyms and abbreviations 129 PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II SA[...]

  • Page 130

    130 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD support software diskette TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA v[...]

  • Page 131

    Acronyms and abbreviations 131 VHDCI very high density cable interconnect WOL Wake-on LAN[...]

  • Page 132

    [...]

  • Page 133

    133 Index A AC power suppl y 51 access panel 26 additional in formation 1 09, 125 ADU (Array Diagnostic Utility ) 78 array, confi guring 48 ASR (Automatic Server Recovery ) 71, 127 authorized reseller 125 auto-configu ration process 66 Automatic Server Recov ery (ASR) 71, 127 Autorun M enu 63 B battery 12, 14, 83, 120 BIOS Serial Console 67 BIOS up[...]

  • Page 134

    134 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide G general diagno sis flowchart 95 grounding method s 112 grounding req uirements 34 H hard drive blanks 48 hard drive LEDs 19 hard drives 7, 48 hard drives, de termining statu s of 19 hardware optio ns 41 hardware options installation 36, 41 health driver 71 health LEDs 8 help resou[...]

  • Page 135

    Index 135 P PCI riser board 27 phone numbe rs 125 POST error me ssages 109 POST problem s flowchart 100 power connectors, inte rnal 12 power con verter module ca bling 61 power cor d 88 power cor d connector 14 power distri bution unit 34 power LEDs, sy stem 8, 14 Power On/Standby button 7, 8, 23, 24 power sup plies 10, 11, 51 power supply LEDs 11,[...]

  • Page 136

    136 HP ProLiant DL360 Generation 4p Server (SAS Model) Us er Guide T Taiwan battery recycling no tice 121 technical supp ort 125 telephone numbers 125 temperature requi rements 32, 123 temperature, overtemper ature LED 14, 16 troublesho oting 85 troubleshoot ing sequence 86, 92 U UID LEDs 7, 10, 11 , 24 updating the system ROM 75 USB connect ors 10[...]