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HP (Hewlett-Packard) ML310 manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    HP Pr oL iant ML310 Gener ati on 3 Ser v er User G uid e September 2005 (First Edition) Part Number 393772-001[...]

  • Page 2

    © Copyright 20 05 Hewlett-Packard Develop ment Company, L.P. The informati on containe d herein is subject to c hange witho ut notice. The only warrant ies for H P product s and services are set forth in the express warranty st atements accompa nying such product s and services. Nothing herei n shoul d be const rued as const ituting a n addit iona[...]

  • Page 3

    3 Contents Server component identification 7 Front panel components ......................................................................................................... .............. 7 Front panel LE Ds and buttons................................................................................................... ........... 8 Rear panel compo[...]

  • Page 4

    4 HP ProLiant ML310 Generation 3 Server User Guide Hardware options installation 35 Introduc tion ................................................................................................................... ..................... 35 Processor an d heat sink ......................................................................................[...]

  • Page 5

    Contents 5 Diagnostic tools ............................................................................................................... .................. 71 Survey Utility ................................................................................................................. ........ 71 Array Diagno stic Utility .....................[...]

  • Page 6

    6 HP ProLiant ML310 Generation 3 Server User Guide Declaration of conformity for products marked with the FCC logo, Un ited States only ................. 103 Modificat ions .................................................................................................................. ................. 104 Cables..................................[...]

  • Page 7

    7 Server component identification In this section Front panel components.................................................................................................................. 7 Front panel LEDs and buttons ........................................................................................................ 8 Rear panel components ...[...]

  • Page 8

    8 HP ProLiant ML310 Generation 3 Server User Guide Item Description 1 Media bays (bezel blanks) 2 Power On/Standby button 3 Hard drive bays 4 USB connectors (2) 5 Bezel lock 6 CD-ROM drive Front panel LEDs and buttons Item Description Status 1 CD-ROM drive ejector button N/A 2 Power On/Standby button N/A 3 Power on/Standby LED Amber = System has AC[...]

  • Page 9

    Server component identification 9 Item Description Status 4 Hard drive activity LED (for non-hot-plug) Green = Hard drives are proper ly con nected and functioning Off = No hard drive activity 5 NIC link/activity LED Green = Linked to network Flashing green = Linked with activity on the network Off = No network connection 6 Internal system health L[...]

  • Page 10

    10 HP ProLiant ML310 Generation 3 Server User Guide Item Description 4 Serial connector 5 Video connector 6 USB connectors (2) 7 RJ-45 Ethernet connector 8 RJ-45 connector (iLO) 9 Parallel connector Rear panel LEDs Item Description Status 1 NIC link LED On = Link Off = No link 2 NIC activity LED Flashing = Activity Off = No activity[...]

  • Page 11

    Server component identification 11 System board components Item Description 1 Processor power connector 2 System power connector 3 DIMM slot 4 (Channel B) 4 DIMM slot 3 (Channel B) 5 DIMM slot 2 (Channel A) 6 DIMM slot 1 (Channel A) 7 IDE connector 8 Front USB connector 9 USB connector 10 SATA connector 11 System maintenance switch 12 USB tape driv[...]

  • Page 12

    12 HP ProLiant ML310 Generation 3 Server User Guide Item Description 16 Slot 4 PCI Express x1 17 Slot 3 PCI-X 18 Slot 2 PCI-X 19 Slot 1 PCI Express x4* 20 System fan connector * x8 PCI Express cards are supported, but will run at x4 speeds. System maintenance switch Position Default Function S1 Off Off = iLO 2 security is enabled On = iLO 2 securi [...]

  • Page 13

    Server component identification 13 When the system maintenance switch positi on 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configur e the server or data loss could occur. For inform[...]

  • Page 14

    14 HP ProLiant ML310 Generation 3 Server User Guide Item LED description Status 5 DIMM 1 failure Off = Normal Amber = DIMM 1 has failed or is missing 6 Processor fault Off = Normal Amber = A multibit error has occurred 7 Processor fan failure Off = Normal Amber = Processor fan has failed or is missing 8 AC Power Off = One of the fo llowing conditio[...]

  • Page 15

    Server component identification 15 NOTE: The system management driver must be installed in order for the internal health LED to provide pre-fail ure and warranty conditions. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM ("Arra y Diagnostic Utility" on page 72 , "HP In sight Diagnost[...]

  • Page 16

    16 HP ProLiant ML310 Generation 3 Server User Guide SCSI IDs Hot-plug SCSI hard drive LEDs[...]

  • Page 17

    Server component identification 17 Item LED description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity 2 Online status On = Drive is part of an array and is currently working. Flashing = Drive is actively online. Off = Drive is offline. 3 F[...]

  • Page 18

    18 HP ProLiant ML310 Generation 3 Server User Guide Activity LED (1) Online LED (2) Fault LED (3) Interpretation Flashing Flashing Flashing Do not remove the drive. Remo ving a drive may cause data loss in non-fault-tolera nt configurations. Either (1) the drive is part of an array being selected by an array configuration utility; (2) Drive I denti[...]

  • Page 19

    Server component identification 19 Hot-plug SATA or SAS hard drive LEDs Item LED Description Status 1 Fault/UID status Amber = Drive failure Flashing amber = Fault-process activity Blue = Unit identifi cation is active Off = No fault-process activity 2 Online/Activity status Green = Drive activity Flashing green = High activity on the drive or driv[...]

  • Page 20

    20 HP ProLiant ML310 Generation 3 Server User Guide Fan locations Item Description 1 System fan 2 Processor fan[...]

  • Page 21

    21 Server operations In this section Powering up the server ......................................................................................................... ........ 21 Powering down the server ....................................................................................................... ..... 21 Unlocking the b ezel .............[...]

  • Page 22

    22 HP ProLiant ML310 Generation 3 Server User Guide Unlocking the bezel The removable bezel must be unlocked and opened before accessing the hard drive cage and before removing the access panel. The bezel must remain closed during normal server operations. If necessary, remove the bezel. Removing the access panel WARNING: To reduce the risk of pers[...]

  • Page 23

    Server operations 23 After installing hardware options, install the access panel. Be sure that the panel is locked into place securely before powering up the server. Installing the access panel CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow a[...]

  • Page 24

    [...]

  • Page 25

    25 Server setup In this section Optional installation services................................................................................................. ....... 25 Optimum environment ............................................................................................................ ...... 26 Warnings and cautions...................[...]

  • Page 26

    26 HP ProLiant ML310 Generation 3 Server User Guide – HP ProLiant Essentials (HP SIM and RDP) – VMWare • Integrated hardware and software support – Critical Service – Proactive 24 – Support Plus – Support Plus 24 • Startup and implementation services for both hardware and software For more information on Care P acks, refer to the HP[...]

  • Page 27

    Server setup 27 HP servers draw in cool air through th e front and expel warm air through the rear. Therefore, the front and rear rack doors must be adequa tely ventilated to allow ambient room air to enter, and allow the warm air to escape from the cabinet. CAUTION: To prevent improper cooling a nd damage to the equipment, do not block the ventila[...]

  • Page 28

    28 HP ProLiant ML310 Generation 3 Server User Guide The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equ ipment when installing third-party options: • Do not permi[...]

  • Page 29

    Server setup 29 • Provide a separate electrical circuit for the server. Electrical grounding requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equi pment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional buil[...]

  • Page 30

    30 HP ProLiant ML310 Generation 3 Server User Guide • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters. • Never stand in front of the rack when it is rolling down the ram[...]

  • Page 31

    Server setup 31 CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. Identifying server shipping carton contents Unpack the server shipping carton and locate the materials and documentation nece[...]

  • Page 32

    32 HP ProLiant ML310 Generation 3 Server User Guide WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug tel ephone or telecommunications connector s into RJ-45 connectors. Item Description 1 Power cord connector 2 Mouse connector 3 Keyboard connector 4 Serial connector 5 Video connector 6 USB connectors (2) [...]

  • Page 33

    Server setup 33 • Do not disable the power cord groundi ng plug. The ground ing plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord wh er[...]

  • Page 34

    34 HP ProLiant ML310 Generation 3 Server User Guide For information on using these installa tion paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server. Registering the server To register a server, refer to the regist ration card in the HP ProLiant Essentials Foundation Pack or the[...]

  • Page 35

    35 Hardware options installation In this section Introduction .................................................................................................................................. 35 Processor and heatsink......................................................................................................... ......... 35 Memory ......[...]

  • Page 36

    36 HP ProLiant ML310 Generation 3 Server User Guide To install the component: 1. Power down the server ("Powering down the server" on page 21 ). 2. Remove the bezel ("Unlocking the bezel" on page 22 ). 3. Remove the access panel ("Rem oving the access panel" on page 22 ). 4. Disconnect the fan cable from the syst em bo[...]

  • Page 37

    Hardware options installation 37 CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). 11. Connect the fan cable to the system board ("System board components" on page 11 ). 12. Install the access panel ("Installing the access panel" on page 23 ). 13. Install the bezel[...]

  • Page 38

    38 HP ProLiant ML310 Generation 3 Server User Guide • All DIMMs installed must be the same speed. BIOS detects the DIMM population and sets the system as follows: • Single-channel mode: DIMMs installed in one channel only. • Dual-channel asymmetric mode: DIMMs installed in both channels, but of unequal capacities per channel. • Dual-channel[...]

  • Page 39

    Hardware options installation 39 5. Install the DIMM. 6. Install the access panel ("Installing the access panel" on page 23 ). 7. Install the bezel ("Unlocking the bezel" on page 22 ). 8. Power up the server ("Powering up the server" on page 21 ). Hard drives The server supports the following hard drives: • Non-hot-p[...]

  • Page 40

    40 HP ProLiant ML310 Generation 3 Server User Guide Server model Driv es supported Additi onal required components Non-hot-plug SCSI SCSI N/A Hot-plug SCSI SCSI N/A Hot-plug SATA/SAS SATA, SAS SAS controll er required for hot-plug SAS hard drive Non-hot-plug SCSI and SATA hard drives 1. Power down the server ("Powering down the server" on[...]

  • Page 41

    Hardware options installation 41 5. Install a non-hot-plug hard drive into the drive cage. 6. Install the drive cage into the front of the chassis. 7. Connect the data and power cables: – Non-hot-plug SCSI ("Non-hot-plug SCS I cabling" on page 55 ) – Non-hot-plug SATA ("Non-hot-plug SATA cabling" on page 57 ) 8. Replace the [...]

  • Page 42

    42 HP ProLiant ML310 Generation 3 Server User Guide Installing hot-plug SCSI hard drives When adding SCSI hard drives to th e server, observe the following general guidelines: • Hot-plug hard drives must be Ultra320 SCSI drives for optimum performance. Mixing these types with other drive standards degrades the overall performance of the drive sub[...]

  • Page 43

    Hardware options installation 43 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-plug SCSI hard drive LEDs" on page 16 ). 5. Install the bezel ("Unlocking the bezel" on page 22 ). 6. Resume normal server operations. Installing hot-plug SATA or SAS hard drives Hot-plug [...]

  • Page 44

    44 HP ProLiant ML310 Generation 3 Server User Guide 2. Remove the hard drive blank. 3. Open the release latch to prep are the drive for installation.[...]

  • Page 45

    Hardware options installation 45 4. Install the hard drive. 5. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("Hot-plug SATA or SAS hard drive LEDs" on page 19 ). 6. Install the bezel ("Unlocking the bezel" on page 22 ). 7. Resume normal server operations. SAS controller 1. Power down t[...]

  • Page 46

    46 HP ProLiant ML310 Generation 3 Server User Guide 5. Install the SAS controller, and press it down to seat. 6. Disconnect the SAS cable from the system board and connect it to the SAS controller ("SAS cabling" on page 58 ). DVD-ROM drive CAUTION: To prevent improper cooling and therma l damage, do not operate the server unless all bays [...]

  • Page 47

    Hardware options installation 47 5. Remove the CD-ROM drive. 6. Slide the DVD-ROM drive into the media drive bay. 7. Secure the DVD-ROM drive cable to the DVD-ROM drive cable connector on the system board ("System board components" on page 11 ). 8. Knock out the applicable bezel blanks. 9. Replace the access panel ("Removing the acce[...]

  • Page 48

    48 HP ProLiant ML310 Generation 3 Server User Guide USB tape drive CAUTION: To prevent improper cooling and therma l damage, do not operate the server unless all bays are populat ed with either a component or a blank. 1. Power down the server ("Powering down the server" on page 21 ). 2. Remove the bezel ("Unlocking the bezel" on[...]

  • Page 49

    Hardware options installation 49 2. Remove the bezel ("Unlocking the bezel" on page 22 ). 3. Remove the access panel ("Rem oving the access panel" on page 22 ). 4. Remove the media bay blanks (" Front panel components" on page 7 ). 5. Use a screwdriver to disengage the two wire supports inside the full-height drive bay[...]

  • Page 50

    50 HP ProLiant ML310 Generation 3 Server User Guide 7. Install the retaining screw. IMPORTANT: HP recommends installing the tape drive on a separate SCSI cable to avoid a decre ase in performance on other SCSI devices. 8. Connect the data and power cables to the back of the tape drive. 9. Connect the data cable into a SCSI controller channel ("[...]

  • Page 51

    Hardware options installation 51 When using operating systems that support USB, the server supports USB devices, including, but not limited to: • CD-ROM drives • Diskette drives • Keyboard • Mouse For other operating systems, the ROM provides USB support for a keyboard, mouse, and diskette drives, which do not support USB, but not for CD-RO[...]

  • Page 52

    52 HP ProLiant ML310 Generation 3 Server User Guide 5. Secure the diskette drive cable to the diskette drive cable connector on the system board ("System boa rd components" on page 11 ). 6. Knock out the applicable bezel blanks. 7. Install the bezel ("Unlocking the bezel" on page 22 ). 8. Power up the server ("Powering up t[...]

  • Page 53

    Hardware options installation 53 Expansion slot cover 1. Power down the server ("Powering down the server" on page 21 ). 2. Remove the bezel ("Unlocking the bezel" on page 22 ). 3. Remove the access panel ("Rem oving the access panel" on page 22 ). 4. Remove the expansion slot cover. CAUTION: To prevent improper coolin[...]

  • Page 54

    54 HP ProLiant ML310 Generation 3 Server User Guide 5. Install the expansion board, and press it down to seat. 6. Connect any required internal or exte rnal cables to the expansion board. Refer to the documentation that ships with the expansion board.[...]

  • Page 55

    55 Server cabling In this section Server cabling ................................................................................................................. .............. 55 Non-hot-plug SCSI cabling ...................................................................................................... .... 55 Hot-plug SCSI cabling...........[...]

  • Page 56

    56 HP ProLiant ML310 Generation 3 Server User Guide Item Cable description 1 SCSI cable 2 Power cable Hot-plug SCSI cabling Item Cable description 1 Power cable 2 SCSI cable[...]

  • Page 57

    Server cabling 57 Non-hot-plug SATA cabling Item Cable description 1 SATA cable 2 Power cable Hot-plug SATA cabling[...]

  • Page 58

    58 HP ProLiant ML310 Generation 3 Server User Guide Item Cable description 1 Power cable 2 SATA cable SAS cabling Item Cable description 1 Power cable 2 SAS cable[...]

  • Page 59

    59 Server software and configuration utilities In this section Configuration tools ....................................................................................................................... 59 Management tools ............................................................................................................... ......... 68 Di[...]

  • Page 60

    60 HP ProLiant ML310 Generation 3 Server User Guide • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation • Testing server hardware using th e Insight Diagnostics Utility ("Array Diagnostic Utility" on page 72 , "HP Insight Diagnostics" on page 72 ) • Install[...]

  • Page 61

    Server software and configuration utilities 61 Configuration Replication Utility ConRep is shipped in the SmartStart Sc ripting Toolkit and is a program that works with RBSU to replicate hardware c onfiguration on ProLiant servers. This utility is run during State 0, Run Hardwa re Configuration Utility, when doing a scripted server deployment. ConR[...]

  • Page 62

    62 HP ProLiant ML310 Generation 3 Server User Guide • To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen. • To navigate the menu system, use the arrow keys. • To make selections, press the Enter key. IMPORTANT: RBSU automatically saves settings when y ou press the Enter key. The utility does[...]

  • Page 63

    Server software and configuration utilities 63 • Provides different operating modes, enab ling faster configuration or greater control over the configuration options • Remains available any time that the server is on • Displays on-screen tips for individual steps of a configuration procedure For optimum performance, the minimum display settin[...]

  • Page 64

    64 HP ProLiant ML310 Generation 3 Server User Guide WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis. 4. Press the Enter ke[...]

  • Page 65

    Server software and configuration utilities 65 • In other locations, refer to the HP website ( http://www.hp.com ). USB diskette and CD-ROM drives For driver installation purposes, a USB diskette drive and USB CD-ROM drive are sufficient. NOTE: Do not use a USB drive key in place of the diskette drive. The OS does not support driver installation [...]

  • Page 66

    66 HP ProLiant ML310 Generation 3 Server User Guide Configuring the SATA RAID feature CAUTION: Back up any data stored on the hard driv es before proceeding. The config uration process eras es all data on the hard drives. 1. Power up the server. Press the F9 key to launch RBSU. NOTE: Enabling the RAID option in RBSU is only necessary for installati[...]

  • Page 67

    Server software and configuration utilities 67 13. Press the Esc key to exit the utility. Installing an operating system (Software SATA RAID) To install an OS, download the SATA RAID driver and create a driver diskette with the software and instructions from the HP website ( http://www.hp.com/support ). SmartStart 7.4 does not support assisted inst[...]

  • Page 68

    68 HP ProLiant ML310 Generation 3 Server User Guide Installing a Supported Linux or NetWare OS Refer to the instructions for each OS in the Adaptec Embedded Serial ATA RAID User's Guide , available from the HP website ( http://www.hp.com/support ). Installing Adaptec Storage Manager The Adaptec Storage Manager utility en ables administrators t[...]

  • Page 69

    Server software and configuration utilities 69 ROMPaq utility Flash ROM enables you to upgrade the firm ware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system. The ROMPaq utility checks th e system and provides a choice (if more than one exists) of available ROM [...]

  • Page 70

    70 HP ProLiant ML310 Generation 3 Server User Guide Management Agents Management Agents provide the informa tion to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and third- party SNMP management platforms. Management Agents are installed with ev ery SmartStart ass[...]

  • Page 71

    Server software and configuration utilities 71 • POST • RBSU • Diagnostics • DOS • Operating environments which do not provide native USB support For more information on ProLiant US B support, refer to the HP website ( http://h18004.www1.hp.com/products/s ervers/platforms/usb-support.html ). Diagnostic tools List of tools: Survey Utility [...]

  • Page 72

    72 HP ProLiant ML310 Generation 3 Server User Guide Array Diagnostic Utility ADU is tool that collects information about array controllers and generates a list of detected problems. ADU can be accessed from the SmartStart CD ("SmartStart software" on page 59 ) or downloaded from the HP website ( http://www.hp.com ). HP Insight Diagnostics[...]

  • Page 73

    Server software and configuration utilities 73 – For NetWare: IML Viewer – For Windows®: IML Viewer – For Linux: IML Viewer Application • From within HP Insight Diagnostics (on page 72 ) For more information, refer to the Manage ment CD in the HP ProLiant Essentials Foundation Pack. Keeping the system current List of tools: Drivers .......[...]

  • Page 74

    74 HP ProLiant ML310 Generation 3 Server User Guide If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add soft ware can be downloaded from the HP website ( http://www.hp.com/support ). IMPORTANT: Always perform [...]

  • Page 75

    Battery 75 Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website ( http://www.hp.com/hps/carepack/servers/cp_proliant.html ). Battery If the server no longer aut[...]

  • Page 76

    76 HP ProLiant ML310 Generation 3 Server User Guide 5. Remove the battery. To replace the component, reverse the removal procedure. Run RBSU to configure the system afte r replacing the battery. Refer to the HP ROM-Based Setup Utility User Guide for more detailed information.[...]

  • Page 77

    77 Troubleshooting In this section Server diagno stic steps ........................................................................................................ ......... 77 Important safety information ................................................................................................... ..... 78 Preparing the server for diagnosis[...]

  • Page 78

    78 HP ProLiant ML310 Generation 3 Server User Guide WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary informa tion in the server documentation before removing, replacing, re seating, or modifying system components. Important safety information Familiarize yourself with the safety info rmation in the following sections be[...]

  • Page 79

    Troubleshooting 79 WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug te lephone or telecommunications connectors into this receptacle. This symbol indicates the pr esence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury [...]

  • Page 80

    80 HP ProLiant ML310 Generation 3 Server User Guide WARNING: To reduce the risk of pe rsonal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the r ack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The rac[...]

  • Page 81

    Troubleshooting 81 • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other[...]

  • Page 82

    82 HP ProLiant ML310 Generation 3 Server User Guide – You must have the appropriate Hea lth Drivers and Management Agents installed on the server. NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent . The VCA gives you a list of names and versions of all i nstalled HP drivers, Manag[...]

  • Page 83

    Troubleshooting 83 Loose connections Action : • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors. • If a fixed cable tray is[...]

  • Page 84

    84 HP ProLiant ML310 Generation 3 Server User Guide • POST problems flowchart • OS boot problems flowchart (on page 93 ) • Server fault indications flowchart (on page 96 ) The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions . Start diagno[...]

  • Page 85

    Troubleshooting 85[...]

  • Page 86

    86 HP ProLiant ML310 Generation 3 Server User Guide General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fi x the problem, use the following flowchart. Item Refer to 1 "Symptom infor mation (on page 82 )" 2 "Loos[...]

  • Page 87

    Troubleshooting 87[...]

  • Page 88

    88 HP ProLiant ML310 Generation 3 Server User Guide Power-On Problems Flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The internal health LED is red or amber. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power supply cord improperly seated to sys[...]

  • Page 89

    Troubleshooting 89 Item Refer to 7 • "Power Supply Problems" in the HP ProLiant Servers Troubleshooting Guide l ocated on the Documentation CD or on the HP website ( http://www.hp.com/support ). • Server maintenance and service gui de, located on the Documentation CD or the HP website ( http://www.hp.com/products/servers/platforms ) 8[...]

  • Page 90

    90 HP ProLiant ML310 Generation 3 Server User Guide[...]

  • Page 91

    Troubleshooting 91 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 "[...]

  • Page 92

    92 HP ProLiant ML310 Generation 3 Server User Guide[...]

  • Page 93

    Troubleshooting 93 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide ( http://www.hp.com/servers/smartstart ) 2 "POST prob[...]

  • Page 94

    94 HP ProLiant ML310 Generation 3 Server User Guide Item Refer to 8 • "Hardware problems" in the H P ProLiant Servers Troubleshooting Guide located on the Documentation CD or o n the HP website ( http://www.hp.com/support ). • Server maintenance and service gui de, located on the Documentation CD or the HP website ( http://www.hp.com/[...]

  • Page 95

    Troubleshooting 95[...]

  • Page 96

    96 HP ProLiant ML310 Generation 3 Server User Guide Server fault indications flowchart Symptoms: • Server boots, but a fault event is repor ted by Insight Management Agents (on page 70 ) • Server boots, but the internal health LED is red or amber Possible causes: • Improperly seated or faulty internal or external component • Unsupported com[...]

  • Page 97

    Troubleshooting 97 Item Refer to 6 • "Hard Drive Problems" in the HP ProLi ant Servers Troubleshooting Guide l ocated on the Documentation CD or on the HP websit e ( http://www.hp.com/support ). • Server maintenance and service gui de, located on the Documentation CD or the HP websit e ( http://www.hp.com/products/servers/platforms ) [...]

  • Page 98

    98 HP ProLiant ML310 Generation 3 Server User Guide[...]

  • Page 99

    Troubleshooting 99 POST error messages and beep codes List of messages: Introduction .................................................................................................................................. 99 Introduction For a complete listing of error messages, refer to the POST error messages in the HP ProLiant Servers Troubleshooting [...]

  • Page 100

    100 HP ProLiant ML310 Generation 3 Server User Guide 7. Power up the server ("Powering up the server" on page 21 ). Manual recovery To manually set the server for ROMPaq disaster recovery: 1. Power down the server ("Powering down the server" on page 21 ). 2. Remove the access panel ("Rem oving the access panel" on page[...]

  • Page 101

    101 Regulatory compliance notices In this section Regulatory compliance id entification numbers .......................................................................... 101 Federal Communications Commission notice ............................................................................ 102 Declaration of conformity for products mark ed with t[...]

  • Page 102

    102 HP ProLiant ML310 Generation 3 Server User Guide Federal Communications Commission notice Part 15 of the Federal Communica tions Commission (FCC) Rules and Regulations has established Radio Freque ncy (RF) emission limits to provide an interference-free radio frequency spectru m. Many electronic devices, including computers, generate RF energy [...]

  • Page 103

    Regulatory compliance notices 103 Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against ha rmful interference in a residential installation. This equipment generates, uses, and can rad[...]

  • Page 104

    104 HP ProLiant ML310 Generation 3 Server User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 5 10101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the pa rt, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to[...]

  • Page 105

    Regulatory compliance notices 105 Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meet s all requirements of the Canadian Interference-Causing E quipment Regulations. Cet appareil numérique de la classe B respecte toutes les e[...]

  • Page 106

    106 HP ProLiant ML310 Generation 3 Server User Guide *Notified body number (used only if app licable—refer to the product label) Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with yo ur other hous ehold waste. Inst[...]

  • Page 107

    Regulatory compliance notices 107 BSMI notice Korean notice A&B Class A equipment Class B equipment[...]

  • Page 108

    108 HP ProLiant ML310 Generation 3 Server User Guide Laser compliance This product may be provided with an op tical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does[...]

  • Page 109

    Regulatory compliance notices 109 • Do not attempt to r echarge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, punctu re, short external contacts, or dispose of in fire or water. Batteries, battery packs, and accumulators should not be disposed of together with the general hou[...]

  • Page 110

    [...]

  • Page 111

    111 Electrostatic discharge In this section Preventing electrostatic discharge ............................................................................................. . 111 Grounding methods to prevent electrostatic discharge ............................................................... 112 Preventing electrostatic discharge To prevent dama[...]

  • Page 112

    112 HP ProLiant ML310 Generation 3 Server User Guide Grounding methods to pr event electrostatic discharge Several methods are used for grounding . Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grou nded workstation or computer chassis. Wrist[...]

  • Page 113

    113 Server specifications In this section Server specifications .......................................................................................................... ......... 113 Environmental specifications ................................................................................................... .. 114 Server specifications Specifi[...]

  • Page 114

    114 HP ProLiant ML310 Generation 3 Server User Guide Environmental specifications Specification Value Temperature range* Operating 10 ° C to 35 ° C (50 ° F to 95 ° F) Shipping -10 ° C to 60 ° C (14 ° F to 140 ° F) Maximum wet bulb temperature 28 ° C (82.4 ° F) Relative humidity (noncondensing)** Operating 20% to 80% Non-operating 20% to 9[...]

  • Page 115

    115 Technical support In this section Related documents .............................................................................................................. ........ 115 HP contact information ......................................................................................................... ...... 115 Before you contact HP ........[...]

  • Page 116

    116 HP ProLiant ML310 Generation 3 Server User Guide Before you contact HP Be sure to have the following info rmation available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Applicable error messages • Add-on boards or hardware • Third-party hardware[...]

  • Page 117

    117 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery DDR double data rate DIMM dual inline memory module ECC error checking and correcting HBA host bus adapter IEC International Electrotechnical Commission[...]

  • Page 118

    118 HP ProLiant ML310 Generation 3 Server User Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request LDAP Lightweight Directory Access Protocol MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface co[...]

  • Page 119

    Acronyms and abbreviations 119 NVRAM non-volatile memory PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility SAS serial attach[...]

  • Page 120

    120 HP ProLiant ML310 Generation 3 Server User Guide SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VHDCI very high density cable interconnect WOL Wake-on LA[...]

  • Page 121

    121 Index A access panel 22, 23 additional in formation 100, 115 ADU (Array Diagnostic Utility ) 72 Altiris Deployment Solu tion 63 Altiris eXpress Deploymen t Server 63 array confi gurati on 62 Array Configuration Utility (A CU) 62 Array Diagnostic Utility 72 ASR (Automatic Server Recovery ) 68, 117 authorized reseller 115 Automatic Server Recov e[...]

  • Page 122

    122 HP ProLiant ML310 Generation 3 Server User Guide grounding req uirements 29 H hard drive LEDs 16, 17 hard drives 16, 39 hard drives, de termining st atus of 16 hardware optio ns 35 hardware options installation 31, 35 health driver 16, 68 health LEDs 16 help resour ces 115 HP Insight Diag nostics 72 HP ProLiant Essentials Foundatio n Pack 33, 7[...]

  • Page 123

    Index 123 registering the server 34 regulatory comp liance notices 101, 106 required in formation 116 Resource Paqs 74 ROMPaq utility 69 S safety consider ations 78 SAS cabling 58 SAS hard dri ve LEDs 19 SATA cablin g 57, 58 SATA drives 18 SATA softwa re RAID 64 scripted installation 60 serial number 63 series number 101 server fault indications fl[...]