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HP (Hewlett-Packard) N1010V manuel d'utilisation

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  • Page 1

    HP Pavilion ze5200 Notebook PC HP Pavilion ze4200 Notebook PC HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v Series Compaq Presario 2500 Series Mobile PC Compaq Presario 2100 Series Mobile PC Compaq Presario 1100 Series Mobile PC Technology Code KE Service Manual[...]

  • Page 2

    Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u[...]

  • Page 3

    © 2003 Hewlett-Packard Company Microsoft and Windows are tradem arks of Microsoft Corporati on in the U.S. and/or other countries. Int el, Celeron, and Pentium are trademarks of Int el Corporati on in the U.S. and/ or other countries. All ot her product names m entioned herein ma y be trademarks of their respect ive companies. HP shall not be liab[...]

  • Page 4

    Contents Product Information ...................................................................................................... 1-1 Features ....................................................................................................................... ................ 1-15 Operation .....................................................[...]

  • Page 5

    Replaceable Parts ........................................................................................................... 4-1 Reference Information .................................................................................................. 5-1 Password Removal Policy .......................................................................[...]

  • Page 6

    Tables Table 1-1. Notebook Products ................................................................................................... .......... 1-1 Table 1-2. Product Comparisons ................................................................................................. ....... 1-13 Table 1-3. Activating Power Modes .......................[...]

  • Page 7

    Introduction This manual provides reference inform ation for servicing the HP Pavilion ze5200, ze4200, and ze4100 Notebook PCs (technology code KE), Com paq Evo Notebook 1050v and 1010v Series (technology code KE), and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs (technology code KE). It is for use by authorized service personnel while in[...]

  • Page 8

    1 Product Information The following list of HP and Com paq notebook products is current at the time of publication but is subject to change. Table 1-1. Notebook Products Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Pavilion ze5200 Notebook PC DB395A ABA Pentium 4-D 2.0-GHz 14.1-in XGA 40[...]

  • Page 9

    Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Pavilion ze5200 Notebook PC (continued) DC818A ABU Pentium 4-D 2.66-GHz 15.0-in XGA 40 GB combination + diskette 512 MB/64 MB integrated iNIC + modem Li ion DC818A UUZ Pentium 4-D 2.66-GHz 15.0-in XGA 40 GB combination + diskette 512 MB/64 MB [...]

  • Page 10

    Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Pavilion ze4200 Notebook PC (continued) DC710A ABE Athlon 1.67-GHz 15.0-in XGA 30 GB combination + diskette 256 MB/64 MB integrated iNIC + modem Li ion DC710A ABH Athlon 1.67-GHz 15.0-in XGA 30 GB combination + diskette 256 MB/64 MB integrated[...]

  • Page 11

    Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Pavilion ze4200 Notebook PC (continued) DD511A ABN Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + diskette 256 MB/64 MB integrated iNIC + modem Li ion DD672A AB1 Pentium 4-M 1.9-GHz 15.0-in XGA 30 GB combination + diskette 256 MB/64 MB integrated iNI[...]

  • Page 12

    Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Evo Notebook N1050v Series DC749A ABF Celeron 1.6-GHz 14.1-in XGA 30 GB combination + diskette 256 MB/64 MB integrated iNIC + modem Li ion DC749A ABH Celeron 1.6-GHz 14.1-in XGA 30 GB combination + diskette 256 MB/64 MB integrated iNIC [...]

  • Page 13

    Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Evo Notebook N1010v Series F5771 J/ABJ Celeron 1.6-GHz 14.1-in XGA 20 GB CD + diskette 128 MB/uma LAN + modem Li ion F5772 J/ABJ Celeron 1.6-GHz 14.1-in XGA 30 GB CD + diskette 256 MB/uma LAN + modem Li ion Compaq Presario 2500 Series M[...]

  • Page 14

    Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 2500 Series Mobile PC (continued) DC727A AB1 Pentium 4-D 2.66-Hz 15.0-in SXGA 40 GB combination + diskette 512 MB/64 MB integrated iNIC + modem Li ion DC728A AB1 Pentium 4-D 2.40-GHz 15.0-in SXGA 30 GB combination + diskette 25[...]

  • Page 15

    Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC DB381A ABA Athlon 1.53-GHz 14.1-in XGA 40 GB combination/ no diskette 512 MB/64 MB integrated iNIC + modem Li ion DB382A ABA Athlon 1.67-GHz 15.0-in XGA 60 GB combination/ no diskette 512 MB/64 MB integrat[...]

  • Page 16

    Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC (continued) DC735A ABC Celeron 1.6-GHz 14.1-in XGA 30 MB combination + diskette 256 MB/64 MB integrated iNIC + modem Li ion DC735A ABL Celeron 1.6-GHz 14.1-in XGA 30 MB combination + diskette 256 MB/64 MB [...]

  • Page 17

    Notebook Product * CPU ** Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Compaq Presario 2100 Series Mobile PC (continued) DC742A UUG Celeron 1.6-GHz 14.1-in XGA DVD + diskette 256 MB/64 MB integrated iNIC + modem Li ion Celeron 1.8-GHz 15.0-in XGA 20 GB combination + diskette 256 MB/64 MB integrated iNIC + modem DC743A ABV Celero[...]

  • Page 18

    Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC (continued) DC806A ABH Celeron 1.6-GHz 14.1-in XGA 20 GB combination + diskette 256 MB/64 MB integrated iNIC + modem Li ion DC806A AB7 Celeron 1.6-GHz 14.1-in XGA 20 GB combination + diskette 256 MB/64 MB [...]

  • Page 19

    Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 1100 Series Mobile PC F5781 H/ABU Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + diskette 256 MB/uma LAN + modem Li ion F5781 H/ABZ Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + diskette 256 MB/uma LAN + modem Li ion F5782 H/ABZ Celeron 1.6[...]

  • Page 20

    Table 1-2. Product Comparisons HP Pavilion ze5200 HP Pavilion ze4200 Processor* Pentium 4-D (2.0-, 2.4-, and 2.8-GH z) Pentium 4-M (1.8- and 2.0-GHz) Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz) Athlon (1.53-, 1.37-, and 1.80-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512 MB modules. At least 512 MB SDRAM preinstalled. Up to 512 MB SDRAM using 256 MB [...]

  • Page 21

    Compaq Evo Notebook N1010v Compaq Presario 2500 Processor* Celeron (1.6- and 1.8-GHz) Pentium 4-D (2.0-, 2.4-, and 2.6-GHz) Memory Up to 512 MB SDRAM using 256 MB modules. At least 128 MB SDRAM preinstalled. Up to 512 MB SDRAM using 256 MB modules. At least 256 MB SDRAM preinstalled. Display 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14[...]

  • Page 22

    Features The following three illustrations show the notebook’s ma in external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Front View 1. Notebook open/close latch. 2. One-touch buttons. 3. Keyboard status lights. 4. Pow er button. Turns the notebook on and off. 5. Touch pad, scroll pad, click buttons, plus on-off butt[...]

  • Page 23

    Figure 1-2. Back View 13. AC adapter jack. 14. T wo universal serial bus (USB) ports. 15. LAN port.* 16. S-video port.* 17. Parallel port (LPT 1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM1). Use this port for a serial mouse, modem, printer, or other serial device. 19. External monitor port. 20. Kensington [...]

  • Page 24

    Figure 1-3. Bottom View 28. Hard disk drive. 29. Battery latch. 30. SDRAM door. 31. Reset button. 32. Port replicator connect.* 33. Mini-PCI door (no user parts inside). * on certain models Service Manual Product Information 1-17[...]

  • Page 25

    Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop your notebook using its power button. H owever, at certain times you m ight want to use other methods to start or stop the notebook—depending on power considerations, ty pes of active connections, and start-up time. Note [...]

  • Page 26

    Checking the Status of the Notebook The main status lights on the front of the notebook re port power status, battery status, and hard disk activity. Table 1-4. Main Status Lights (front of notebook) Meaning Pow er status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mode. Off: notebook is off or in Hibernation m[...]

  • Page 27

    Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key —a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Table 1-6. Fn Hot Keys Hot Key Effect Fn+F1 Decreases the display brightness. Fn+F2 Increases the display brightne[...]

  • Page 28

    Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. If this happens, try the following in the or der listed. Press the power button to restart. • If possible, shut down Windows: Windows XP: press CTRL+ALT+DEL, and then click Shut Down, Restart. Windows 2000: press CTRL+ALT+[...]

  • Page 29

    Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Table 1-7. Specifications Physical A ttributes Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in). Size (15-inch display): 328 [...]

  • Page 30

    Processor and Bus Architecture (continued) Compaq Presario 2100: 1.8-, 1.9-, 2.0-, or 2.2-GHz Intel Mobile Pentium 4 processor-M w ith Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1. 3-V core low - power processor w ith 400-MHz processor system bus. or 1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Mobile Celeron processor w ith 256-KB L2 cache an[...]

  • Page 31

    Modem (certain models) Software-based modem. Data speed: 56 Kbps (V.92) maximum. Fax speed: 14.4 Kbps, Class 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, V.92, X2, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, MNP5. Error correction: V.42, MNP2-4. Fax: Group 3 fax, Class 1. V.17, V.27ter, V.29,[...]

  • Page 32

    Table 1-8. Accessories Accessory Description Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 Memory F4694-60901 317434-001 128MB DDR266B • • • • F4695-60901 317435-001 256MB DDR266B • • • • F4696-60901 317436-001 512MB DDR[...]

  • Page 33

    Accessory Description Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 Pow er Options F4600-60901 AC-Adapter-Ultraslim Delta 75W s/PFC • • F4809-60901 319411-001 Battery, LiIon 4.4AHr 8 Cell Li-Ion • • • • • 8120-6312 317444-[...]

  • Page 34

    Internal Design The motherboard PCA is the central com ponent of the notebook’s design. It plays a role in virtually all system functions. The CPU m odule and most other subsystems connect to the m otherboard. The following figure shows the connections am ong the notebook’s replaceable electronic m odules. Table 1-9 on page 1-28 lists the roles[...]

  • Page 35

    Table 1-9. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive Main processor (MMO). Primary system circuitry , system BIOS. First source of disk-based startup code. Second source of di sk-based startup code. Processor CPU module Motherboard Main processor, numeric dat a processor, L1 and L2 cache. Primary sy[...]

  • Page 36

    2 Removal and Replacement This chapter tells you how to remove and replace the notebook’s com ponents and assemblies. The it ems mar ke d b y • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Assembly, speaker (page 2-12). Battery, CMOS (page 2-36). • Battery, main (page 2-4). • Card, wireless LAN mini-PC[...]

  • Page 37

    Table 2-2. Required Equipment • #0 and #1 Phillips screwdrivers, preferably magnetized. • Small flat-blade screwdriver. • 5 mm nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 2,0 – 2,5 1.7 – 2.2 M2.5 (hinges) 3,5 – 4,0 3.0 – 3.4 M2.5 (other) 2,5 – 3,0 2.2 – 2.6 M3 2,5 – [...]

  • Page 38

    Disassembly Flowchart The following diagram shows the general “path” you will use when disassem bling the notebook to access any particular component. Figure 2-1. Disassembly Flow Service Manual Removal and Replacement 2-3[...]

  • Page 39

    Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its com partment. Figure 2-2. Removing the Battery 2-4 Removal and Replacement Service Manual[...]

  • Page 40

    Removing a SDRAM Module (User-Replaceable) The notebook has no system m emory built into its m otherboard, but has two slots for SDRAM modules. One slot contains an SDRA M module that was factory installed. Note HP Pavilion ze5200, ze4200, ze4100, Compaq Ev o Notebook N1050v and N1010v, and Presario 2500, 2100, and 1100 notebooks use only DDR266 SD[...]

  • Page 41

    Removing the Wireless LAN Mini-PCI Card (User-Replaceable) Certain notebooks include a wireless LAN m ini-PCI card under the mini-PCI door on the bottom of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic discharge. Required Equipment • #0 Phillips sc[...]

  • Page 42

    Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the factory software and operating system on the drive as described in “Recovering the Fa ctory Software,” as shown on the next page. 1. 2. 3. Unplug the AC adapter, if pre[...]

  • Page 43

    4. 5. Remove the screws from the drive and drive tray, then lift the drive out of the tray. Remove the connector from the hard disk drive. Figure 2-6. Removing the Hard Disk Drive Tray Recovering the Factory Software The following procedure describes how to recover the notebook’s original software and operating system. This process can take up to[...]

  • Page 44

    Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Parts (User-Replaceable) Part Replacement Procedu re Rubber screw plugs, display (on displa y bezel) Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose. To replace, firmly press the adhesive side of the[...]

  • Page 45

    Removing the Keyboard Cover (User-Replaceable) Required Equipment • #1 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. 2. 3. Unplug the AC adapter, if present, and then remove the battery . Remove the two hinge cover screws that secure the keyboard cover to the rear of the notebook. Carefully insert a flat-blade screw[...]

  • Page 46

    4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might need to be repeated on the left side of display assem b ly hinge to completely remove the cover. Screw, M2.5×4mm (2) Figure 2-7. Rem[...]

  • Page 47

    Removing the Speaker Assembly (User-Replaceable) Note: The following speaker assembly remo val procedures apply only to Compaq Evo Notebook N1010v and Compaq Presario 1100 Seri es notebooks. The Pavilion ze4100 Series notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section later in this chapter for proce[...]

  • Page 48

    Removing the Keyboard (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. 6. Unplug the AC adapter, if present, and remove the battery . Remove the keyboard cover (page 2-10). Remove the screws that secure the keyboard to the top case. Lift up on the keyboard at the switchboard PCA end and then pull i[...]

  • Page 49

    Screw, M2.5×4mm (4) Figure 2-9. Removing the Key board 2-14 Removal and Replacement Service Manual[...]

  • Page 50

    Removing the Switchboard PCA (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. Unplug the AC adapter, if present, and then remove the battery . Remove the keyboard cover (page 2-10). Disconnect both the 2-wire and 4-wire cables that connect the switchboard PCA to the top case and speaker assembly, r[...]

  • Page 51

    Removing the CD/DVD Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. Unplug the AC adapter, if present, and remove the battery . Remove these additional assem blies: • Keyboard cover (page 2-10). • Keyboard (page 2-13). Remove the screws that secure the CD/DVD drive to the top case and mo[...]

  • Page 52

    Removing the Display Assembly (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. 6. 7. Unplug the AC adapter, if present, and remove the battery . Remove the keyboard cover (page 2-10). Remove the two retaining screws from the rear of the notebook. Remove the screws from the left and[...]

  • Page 53

    Screws, silver M2x4mm (2) Screws, M2.5×6mm (8) Figure 2-12. Removing the Display Assembly 2-18 Removal and Replacement Service Manual[...]

  • Page 54

    Reassembly Notes Important After replacing the display assembly or motherboar d, you must use the Se rvice Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the p[...]

  • Page 55

    Removing the Top Case (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. 6. Unplug the AC adapter, if present, and remove the battery . Remove these additional assem blies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Speaker assembly (page 2-12). • Switchboa[...]

  • Page 56

    Screw, M2.5×6mm (15) Screw, M2.5×4mm Screw, M2.5×7mm (2) Screw, M2.5×4mm Figure 2-13. Removing the Top Case Service Manual Removal and Replacement 2-21[...]

  • Page 57

    Removing the Floppy Drive (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. 6. Unplug the AC adapter, if present, and remove the battery . Remove these additional assem blies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboa[...]

  • Page 58

    Screw, M2.5×4mm (2) Screw, M2.5×4mm (2) Figure 2-14. Removing the Floppy Drive Reassembly Notes Caution Do not excessively bend or fold the floppy driv e cable. Excessive flexing can damage the floppy drive cable connections. • Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk drive guide. • W[...]

  • Page 59

    Removing the Infrared (I/R) PCA (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. Unplug the AC adapter, if present, and remove the battery . Remove these additional assem blies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Key[...]

  • Page 60

    Reassembly Note Caution Use care when handling the I/R PCA cabl e. Damaging the cable can degrade notebook performance. • Make sure you route the I/R PCA cable between the left screw hole and the bottom case. Screw, M2.5×4mm (2) Figure 2-15. Removing the I/R PCA Service Manual Removal and Replacement 2-25[...]

  • Page 61

    Removing the Heatsink (with Fan) (Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. Unplug the AC adapter, if present, and remove the battery . Remove these additional assem blies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keybo[...]

  • Page 62

    Caution Do not spin the fan blades with your finger, or you could damage the fan’s bearings. Reassembly Notes • If the thermal pad is dam aged, use a sharp knife or scraper to carefully remove it from the heat sink, then attach a new thermal pad. • Install the heatsink screws in this order: 1. Install all three screws lightly. 2. Fully tighte[...]

  • Page 63

    Removing the CPU Module (Authorized Service Providers Only) Required Equipment • Small flat-blade screwdriver. Removal Procedure 1. 2. Unplug the AC adapter, if present, and remove the battery . Remove these additional assem blies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page [...]

  • Page 64

    3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a light snap). Carefully lift the CPU module off of its socket on the m otherboard. IMPORTANT: See th Caution on the nex page before reinstalling the CPU module! e t Figure 2-17. Removing the CPU Module Reassembly Notes Caution Each time you install a n[...]

  • Page 65

    Removing the Motherboard (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Note: Before Replacing the Motherboard If possible, record the computer’s electronic se rial number before you replace the motherboard. You will then store the electronic serial number in the EEPROM on the new motherboard[...]

  • Page 66

    Caution: Wireless Models Be careful when removing and attaching antenna c ables. Damage to cables or connectors can degrade performance. Wireless models only: Remove the m ini-PCI door and unplug the two antenna cables from the mini-PCI card. Do not rem ove the mini-PCI card at this tim e. 3. 4. 5. 6. 7. 8. Remove the four screws that attach the m [...]

  • Page 67

    Reassembly Notes Important After replacing the display assembly or motherboar d, you must use the Se rvice Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook Series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the p[...]

  • Page 68

    1. 2. Remove the following com ponents from the old motherboard and install onto the new motherboard: • CPU module • Wireless LAN mini-PCI card (if present) • SDRAM modules Follow the reassembly notes in the section entitled “Rem oving the Motherboard” on page 2-32. Note: After Replacing the Motherboard If present, insert the modem port c[...]

  • Page 69

    Replacing Components on a Bottom Case Reassembly Procedure 1. 2. 3. 4. 1. 2. 3. 4. 5. Transfer the plastic wireless panel, and if pr esent, the docking port cover from the old bottom case to the new bottom case. Install a new Microsoft Product ID label. Transfer the old serial number label and install a new overlay, or create a new serial number la[...]

  • Page 70

    Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below. Caution Handle the connector ends of the antennas care fully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bo ttom case carefully. These tabs can be easily broken. 1. 2. Carefully remove both [...]

  • Page 71

    Repairing the BIOS IC (Authorized Service Providers Only) The notebook’s BIOS IC cannot be replaced separately. If it is defective, you must replace the motherboard. In som e cases, however, you m ight be able to reprogram a m alfunctioning BIOS IC using either e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. If the [...]

  • Page 72

    Using a BIOS Floppy Disk If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk. Caution Make sure to use the correct BIOS floppy di sk for the notebook model you are repair[...]

  • Page 73

    Removing Other Components (Authorized Service Providers Only) Required Equipment • #0 and #1 Phillips screwdrivers. • Small flat-blade screwdriver. Removal Procedure 1. 2. Unplug the AC adapter, if present, and remove the battery . Remove the assem blies and follow the additional steps listed in the table below. Table 2-5. Removing Components C[...]

  • Page 74

    Component Remova l Procedure A dditional Steps Guide, HDD Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). When replacing the HDD guide, make sure you only replace the two right screw s. Do not replace the two left screws. Heatsink (wit[...]

  • Page 75

    3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information ! Checking for customer abuse (page 3-3). ! Troubleshooting the problem (page 3-3). ! Verifying the repai[...]

  • Page 76

    Troubleshooting The suggestions in this section can help isolate a nd repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer’s description of the problem and any supporting information. Try to duplicate the customer’s problem. Troubleshoot the problem using: - Diagnostic t[...]

  • Page 77

    Checking for Customer Abuse Some notebooks m ight appear to have been damaged by custom er abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, custom er abuse cannot be declared. • If the damage could have a cause other than custom er abuse, customer abuse cannot be declared. • If the[...]

  • Page 78

    Swapping modules that m ight be defective with others known to be good is generally an ideal way to find the module responsible for the problem . A failure sym ptom is rarely caused by m ore than one module, so you will not usually need to replace m ore than one to correct a particular failure. After you replace a module, the notebook will norm all[...]

  • Page 79

    Suggestions for Troubleshooting Table 3-2. Scope of Diagnostic Tools Function e-Diagtools Pow er-On Self-Test Sycard PCCtest 450 WMI/ Toptools (if installed) BIOS Setup Bootup T ests Describes Configures Processor Tests Describes Memory Tests Tests Describes Describes Fan Tests Batteries T ests (CMOS battery only) Describes Display Tests Describes [...]

  • Page 80

    If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes of a problem, determine w hich replaceable mo[...]

  • Page 81

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Sluggish startup or shutdown. Use Tools tab in disk’s Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Hard drive. Error message such as “Invalid system disk” or “Auto IDE error”. Chec[...]

  • Page 82

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook has short operating time when on battery. Turn down display brightness. Check timeout settings in Power in Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer f[...]

  • Page 83

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments AC adapter does not power notebook. Try another AC adapter, if available. AC adapter. Motherboard. AC adapter cannot be repaired, and must be replaced. Battery indicator is inaccurate. Time Remaining is an estimate based on notebook’s power use at that moment. I[...]

  • Page 84

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Display Dark display, no light. Make sure notebook is turned on and warmed up. Check power supply . Make sure SDRAM modules are installed properly. Adjust display brightness. Press Fn+F5 several times. Try external monitor. Display cable connection. SDRAM modules.[...]

  • Page 85

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Files corrupted. Run virus scan program. Check hard disk using Tools tab in disk’s Properties sheet. Test hard disk drive with e-Diagtools diagnostics. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory softw are. Disk c[...]

  • Page 86

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Region Code error. DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. This error occurs when trying to play DVD intended for different region. Important: Most DVD drives allow region code to be changed only a[...]

  • Page 87

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Touch pad General problems. Reset notebook (see page 1-21). Check settings in Control Panel. Make sure touch pad is enabled in Mouse Properties. By default, touch pad is disabled if external PS/2 mouse is connected, Use BIOS Setup to check settings. Avoid touching[...]

  • Page 88

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Serial/Parallel/USB General problems. Check connections. Restart notebook. Use troubleshooters in Windows Help. Check settings in Control Panel. Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP N[...]

  • Page 89

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments LA N/network General problems. Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Use networking troubl[...]

  • Page 90

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Wireless General problems. Check TCP/IP setup in Control Panel. Check SSID, channel, and encryption settings. Mini-PCI card. Antenna PCAs. Motherboard. Make sure all cables are properly connected to mini- PCI card and motherboard. Check for damaged coaxial cables [...]

  • Page 91

    Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook pauses or runs sluggishly. May be normal Windows behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press Ctrl+Alt+Del to see if an application is not responding.[...]

  • Page 92

    Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below ). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrum entation (page 3-26). • BIOS Setup utility (page 3-2[...]

  • Page 93

    10. 11. 12. 13. 14. After each run, press F2 to return to the adva nced test screen, or press F4 to view the Support Ticket. Exit. Press F3 and then any key to exit and reboot. Optional: open the Support Ticket. In Windows, click Start > All Programs (or Program s) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windo[...]

  • Page 94

    First, confirm the failure by perform ing a “clean” boot, as described below. Note that if the notebook fails to restart with a clean boot, it requires repair. 1. 2. 3. 4. Remove all accessories, including SDRAM m odules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. Provide “clean” AC power—no auto [...]

  • Page 95

    Beep Codes* POST Description 2-1-4-3 Display BIOS copy right notice. 2-1-4-4 Initialize MultiBoot. 2-2-1-1 Display CPU ty pe and speed. 2-2-1-2 Initialize EISA board. 2-2-1-3 Test keyboard. 2-2-2-1 Set key click if enabled. 2-2-2-2 Enable USB devices. 2-2-3-1 Test for unexpected interrupts. 2-2-3-2 Initialize POST display serv ice. 2-2-3-3 Display [...]

  • Page 96

    Beep Codes* POST Description 3-4-4-1 Clear parity checkers. 3-4-4-2 Display MultiBoot menu. 3-4-4-3 Clear screen (optional). 3-4-4-4 Check virus and backup reminders. 4-1-1-1 Try to boot with INT 19. 4-1-1-2 Initialize POST Error Manager (PEM ). 4-1-1-3 Initialize error logging. 4-1-1-4 Initialize error display function. 4-1-2-1 Initialize system e[...]

  • Page 97

    The following table lists POST messages and explanations for reported problem s. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Table 3-5. POST Messages Message Description 0200 Failure Fixed Disk Fixed (hard) disk is not working or not c onfigured prope[...]

  • Page 98

    Message Description 02F4: EISA CMOS not writeable ServerBIOS2 test error: Cannot write to EISA CMOS. 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI). 02F7: Fail-Safe Timer NMI Failed Se[...]

  • Page 99

    System BIOS shadowed System BIOS copied to shadow RAM. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS copied to shadow RAM. Sycard PCCtest 450/460 PC Card (Optio[...]

  • Page 100

    Windows Management Instrumentation (WMI) The Windows Management Instrum entation is basically sets of rules for accessing inform ation about a notebook. WMI allows an application to determine, for exam ple, the operating system being used, which hardware and software com ponents are in the notebook, and possibly whether any of the components need r[...]

  • Page 101

    3. 4. Note The pointing devices are not active in BIOS Se tup, so you will need to use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to m ove among menus. • Press the UP and DOWN arrow keys to move am ong parameters in a menu. • Press F5 or F6 to move through values for the current param eter, or press Enter to change a sett[...]

  • Page 102

    External Pointing Devices Disables the internal pointi ng devices w hen an external pointing device is connected. Auto Enables BIOS support for USB mouse, keyboard, and floppy drive during startup. Enabled Wake On LAN from Power Off Lets the notebook be turned on via the LAN port. If this option is enabled, the notebook uses increased power w hile [...]

  • Page 103

    4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-11). • Part number reference (page 4-12). Service Manual Replaceable Parts 4-1[...]

  • Page 104

    Figure 4-1. Exploded View 4-2 Replaceable Parts Service Manual[...]

  • Page 105

    Table 4-1. Replaceable Parts Part Exchang e Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Part Number F5771J F5761H Repl 1 Cover, Key board – 1F Pavilion F5761-60904 319428-001 • • • No 1 Cover, Key board[...]

  • Page 106

    Part Exchang e Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 Description Number Part Number F5761H Repl 4 PCA, switchboard w/cable 1F Pavilion F5761-60905 317445-001 • • • No 4 PCA, switchboard w/cable 1F F4640-60933 • No 5 SPS-[...]

  • Page 107

    Part Exchang e Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Part Number F5771J F5761H 5 SPS-KEYBOARD-RU F4640-60925 317443-251 • • No 5 SPS-KEYBOARD-SK 317443-231 • • No 5 Keybd, SPANISH F4640-60926 3174[...]

  • Page 108

    Part Exchang e Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Part Number F5771J F 5761H Repl Thermal pad, set F4640-60984 317438-001 • • • • No SPS-FAN 3F SMALL 319490-001 • No 9 Kit, door – PCMCIA 1F[...]

  • Page 109

    Part Exchang e Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Part Number F5771J F5761H Repl 11 PCA, motherboard – KE w/ IEEE 1394 Socket, PCMICIA – 1F Guide, HDD – 1F F5761-60902 F4640-60967 F4640-60944 319[...]

  • Page 110

    Part Exchange Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Part Number F 5771J F5761H Repl 15 Case, bottom assy – FF XPHome F4640-60981 • No 15 Case, bottom assy – FF W2K/XPPro F4640-60980 • No 15 Case, [...]

  • Page 111

    Part Exchange Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Part Number F5771J F5761H Repl 18 SPS-DRV HD 60 G (4200rpm) 319415-001 • • • Yes 18 SPS-DRV HD 60 G (5400 rpm) 319416-001 • • Yes 18 SPS-DRV H[...]

  • Page 112

    Part Exchange Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Part Number F5771J F5761H Repl 20 SPS PANEL IR 3F W/IR & BUTTO N 319502-001 • No 20 SPS PANEL IR 3F W/IR & W/O BTN 319503-001 • No 20 Panel,[...]

  • Page 113

    Table 4-2. Accessory Replaceable Parts Part Exchange Part Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Number H5761H Repl 128MB DDR266B F4694-60901 317434-001 • • • • Yes 256MB DDR266B F4695-60901 317435[...]

  • Page 114

    Table 4-3. Part Number Reference Part Exchange Part Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Description F5771J H5761H Repl 0950-4162 F2072-69115 HDD-30.0GB 9. 5mm, IBM (diablo) ATA100 • • • • • Ye[...]

  • Page 115

    Part Exchange Part Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Description F5771J H5761H Repl 8120-8373 SPS-CORD AC PWR 2 WIRE-PRC • • Yes 8120-8699 Cord, Pwr, UK (EPSR) For Hong Kong (2w) • • • • Y[...]

  • Page 116

    Part Exchange Part Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Description F5771J H5761H Repl 317443-291 Keybd, JAPANESE • • • No 317443-AA1 SPS-KEYBOARD-PRC • • No 317443-AB1 SPS-KEYBOARD-TAI • •[...]

  • Page 117

    Part Exchange Part Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Description F5771J H5761H Repl 319418-001 Guide, HDD - 1F • • • • No 319419-001 SPS-DRV CD-RW • • No 319420-001 • • • • • No [...]

  • Page 118

    Part Exchange Part Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Description F5771J H5761H Repl 319457-001 • • No SPS-PROC P4 1.6GHZ • • • No 319459-001 CPU, P4 1.9 GHz Northwood uFCPGA • • No 31946[...]

  • Page 119

    Part Exchange Part Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Description F5771J H5761H Repl 319493-001 SPS-CABLE KIT 3F • No 319494-001 SPS-DOOR PCMCIA • No 319502-001 SPS PANEL IR 3F W/IR & BUTTO N ?[...]

  • Page 120

    Part Exchange Part Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Description F5771J H5761H Repl F4640-60913 Keybd, FRENCH • No F4640-60914 SPS-KEYBOARD-FC • • No F4640-60915 Keybd, GERMAN • No F4640-60916[...]

  • Page 121

    Part Exchange Part Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Description F5771J H5761H Repl F4640-60974 Kit, cable - 1F • • • • No F4640-60975 Kit, screw • • • • Yes F4640-60976 Antennas, Wire[...]

  • Page 122

    Part Exchange Part Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 User Description Number Description F5771J H5761H Repl F5761-60913 Label, Name set – KE • • Yes F5771-60901 F5771-69001 Display 14.1-inch XGA – (Compaq) • No F57[...]

  • Page 123

    5 Reference Information This chapter includes the following reference information: • Password removal policy. • Display quality statem ent. Password Removal Policy If the user forgets the system password, the user calls Technical Support to determ ine the proper removal procedure. The user m ust provide proof of ownership, and the notebook must[...]

  • Page 124

    Hewlett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology, and m anufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic im perfection. These cosmetic im perfections might be visible to the custom er under varying d[...]

  • Page 125

    Table 5-1. LCD Guidelines Type of Imperfec tion Imperfections Not A llowed Electrical Imperfections: Bright dots (a) Dark dots (a) Mechanical Imperfections: Discoloration Polarizer bubbles, dents (b) Definitions of imperfections: a Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. b Polarizer dent or bubble: a light [...]

  • Page 126

    Service Notes and Obsolete Parts Service notes containing important repair inform ation for these products will be issued as needed. These notes are available online at the Partnership Web site—see page vi. 5-4 Reference Information Service Manual[...]

  • Page 127

    Part Number 319733-001 Printed in U.S.A. 01/03[...]