HP D2500 manuel d'utilisation

HP De skj et D2 5 00 s er i e s W indo w s Help[...]

HP Deskjet D2500 Printer series HP Photosmart Software Help[...]

© 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard C ompany notices The information conta ined in this document is subject to change without notice. All rights reserved. Repro duction, adaptation, or translation of this material is prohibited withou t prior written permission of Hewlett-Packard, except as allowed u nder copyright law[...]

Contents 1W e l c o m e . ................................... ................... ..................................... ................................... .....5 2 Special fe atures .................. ............................................................. .........................................7 3 Get start ed The printer at a glance.....[...]

Print iron-on transfers............. ........................................................................ ................... .......37 7 Printing tips Print a test page.............................................................................................................. .........39 Printing shortcuts..... ..............................[...]

10 Shop for ink su pplies ............................................................. .. ............................................. 60 11 Troublesho oting Error messages.................................................................... .... ......................................... . ......61 Print cartridge error messages...................[...]

A HP support Ink cartridge warranty in formation..........................................................................................106 Support process......................................................................................................... ....... .....106 HP support by phone.................... ..............................[...]

1W e l c o m e Welcome to the H P Deskjet D2500 Printer series H e lp. For deta ils on how to use yo ur computer and the printer together, see the f ollowing tabl e and select an appropri a te topic. You can also use the tab le of contents pane on the lef t to locate information. If you are using the p roduct with a Windows 2000 com puter, some fea[...]

Section Description HP inkjet supplies r ecycling program Find out how to recycle print cartridges. Chapter 1 (continued) 6W e l c o m e Welcome[...]

2 Special features Congratulations! The HP Deskjet is equipped w i th several exciti ng features: • User friendly : Easy t o install and operate. • Borderless pri nting : Print 4 x 6 inch photos to the edges of the paper by using t he borderless printing fea ture. For information, se e Print borderless phot os . • Estimated ink levels : Know [...]

3 Get started • The printer at a glance • Buttons and li ghts • Paper tray • Print cartridges • Ink-backup mode The printer at a glance Click the links bel ow to learn abou t the printer features. 1 Buttons and lights 2 Paper tray 1 Print cartridges 8 Get started Get starte d[...]

1 USB port Buttons and lights Use the prin ter buttons to turn the pr inter on and of f, cancel a print job, and restart a job. The printer light s give you visual cues about the stat us of the printer. 1 Power button and light 2 Cancel button 3 Resume button and ligh t 4 Print Cartridge Status lights Buttons and lights 9 Get started[...]

Power butto n and li ght Use the Power button to turn th e prin ter on a nd off. It can ta ke a fe w seconds for the printer to tur n on after yo u press the Power button. 1 Power button and light The Power light fla shes when the print e r is processing. CAUTION: Always use the Power button to turn the printer on and off. U sing a power strip, sur[...]

Resume bu tton and light The Resume ligh t flashes when an action is required, such as loading paper or cl earing a paper jam. Whe n the problem is solved, press the Resume button to continue printing. 1 Resume button and ligh t Print Cartridge Status lights The Print Cartridg e Status lights are loca ted on the control pane l. 1 Print Cartridge St[...]

1 Tri-color print cartrid ge light 2 Black print cartridge light 1. The left statu s light represents the tri -color print cartridge, which is install ed in the left side of the prin t cartridge carriage. • The light is on and solid when the tri-color print cartridg e is low on ink. • The light fla shes when the tri-color print ca rtridge needs[...]

2. Pull out the t ray extension. 3. If you are printing in th e Fast Draft mode, fold out t he tray extension stop. Use the p aper tray Print on different sizes of media by sliding the pape r guide to the right or to t h e left. The printer deposits pri nted pages on the top of th e paper tray. Paper tray 13 Get started[...]

Fold the paper tr ay To fold the paper tray 1. Remove p aper or other media from the paper tray . 2. If the tray extensio n stop is folded out, fold it back in. 3. Push the tray exte nsion into th e paper tr ay. 4. Raise the p aper tray. Chapter 3 14 Get started Get starte d[...]

Print cartridges Two print cartridg es can be used with the p rinter. 1 Black print cartridge 2 Tri-col or print cartridge NOTE: Your printer m ight be packaged with only a tri-color print cartridge. For better results, instal l a black print cartridge in addit ion to the tri-color print cartri dge. You can print without a black print cartridge b u[...]

• Printer documen tation: For a list of pr int cartridg e selection n umbers, see the reference guide t hat came with the printer. • Print Cartridge Ord ering Information dialog box: F o r a list of prin t cartridge selection numbers, open the Printer Tool box , click the Estimated Ink Levels tab, and then click the Print Cartridge Information [...]

Ink-backup mode output Printing in ink-backup mode slows the printer and affects t he quality of printouts. Installed print cartridge Result Black print cartridge Colors print as grayscale. Tri-color print cartri dge Colors print but black is grayed and is not a true black. Exit ink-backup mo de Install two pri n t cartridges in the pri nter to exi[...]

4 Connect the printer • USB USB The printer con nects to the compu ter with a universal serial bus (USB) cable. NOTE: For best printing perf ormance, use a USB 2.0 compatible cable . For instructio ns about connectin g the prin ter with a USB cable, see the Setup Guide that came with the p rinter. NOTE: A USB cable might not be packaged with your[...]

5 Print photos The printer softw are offers several fe atures that make printing digita l photos easier and improve phot o quality. Learn how to pr int photos Print borderless photos . Print p hotos with a border . Learn how to perform othe r photo printin g tasks • Print an Exif Print-format ted photo if you have Exif Print-enabled software. For[...]

Prepare to p rint 1. Slide the paper gui de all the way to the left. 2. Verify that the photo paper is flat. 3. Place the phot o paper in the right side of the tray. The side to be printed on shou ld face down and t he short edge should point towards the printer. 4. Push the paper i n to the printer unt il it stops. 5. Slide the pa per guide firmly[...]

Guidelines • For maximum fade resist ance, use HP Advanced Photo Paper. • Verify that th e plai n paper that yo u are usi ng is flat. • Do not excee d the pa per tray cap acity: 80 shee ts of paper. Prepare to pri nt 1. Slide the pape r guide all the way to the l eft. 2. Verify that the photo p aper is flat. 3. Place the phot o paper in the r[...]

4. In the Printing Shortcuts list, click Photo Printin g-with white bor ders , and then select the following op tions: • Print Quality : Normal or Best NOTE: For maximum dpi quality, go to the Advanced tab, and then select Enabled from th e Ma ximum dpi drop-down list. Fo r more information, see Maximu m dpi . • Paper Type : An ap propriate pho[...]

Print NOTE: If your softwa re program includes a photo printing feature, follow the instructions that a re provided with the software program. Otherwise, follow these instructions. 1. Open the photo i n a software program that allow s editing, such as HP Photo smart Software. 2. Open the Printer Properti es dialog box . 3. Click the Printing Shortc[...]

printer softw a re then uses this i nformation to automatically perform i mage-specific enhancement s to create outstanding photos. To print Exif Print -enhanced photos, you must have the fol lowing item s: • A digital camera th at supports Exif Print • Exif Print-enabl ed photo software, such as HP Phot osmart Software To print Exif Pr int-enh[...]

HP Everyday Photo Pape r is design ed to create q uality photo s with less in k. NOTE: For higher-quali ty photos, use HP Advanced Photo Paper and set the print resolution to Best or Maximum dpi . For more informat ion on enabling the maximum dpi mode, see Maximum dpi . Save money and ink when printing photos 25 Print photos[...]

6 Print other documents E-mai l Documents Letters Envelopes Postcards Index cards Labels Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips : Minimize your cost and effort wh ile maximizing the quality of your printouts with pr inting tips. Printer software : Learn about the printer software. Print e-mail Guide[...]

3. Push the paper into th e printer un til it stops . 4. Slide the paper gu ide firmly against the edge of the paper. Print 1. Open the Printer Properti es dialog box . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Ever yday Printin g or Fast/Econom ical Printing , and then specify the following print setti n[...]

Print 1. Open the Printe r Properties dialog box . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Ev eryday Prin ting , and th en specif y the foll owing print setting s: • Paper Type : Plain paper • Paper Size : An appropriate p aper size 4. Select the f ollowing print sett ings: • Print Quality if you [...]

3. In the Printin g Shortcuts list, click Presentation Printing , and then specify the following prin t settings: • Paper Type : Plain paper • Paper Size : An appropriate pa per size 4. Select any other prin t settings that you want, and then click OK . Use the Wh at's Th is? help to learn about the features that appear in the Printer Prop[...]

Print postcards Guidel ines Do not exceed the paper tra y capacity: 20 postcard s. Prepare to p rint 1. Slide the paper gui de all the way to the left. 2. Place the cards in the rig ht side of the tra y. The side to be pr inted on should fa ce down and t he short edge sh ould point toward the p rinter. 3. Push the card s into the pri nter until the[...]

3. Push the cards into the printer until they stop. 4. Slide the paper gu ide firmly against t he edge of the cards. Print 1. Open the Printer Properti es dialog box . 2. Click the Features tab, and then specify the f ollowing print setti ngs: • Paper Type : Plain paper • Size : An appropriate card size 3. Select any other prin t settings that [...]

Print NOTE: If your soft ware program includes a labe l printing f eature, f ollow the instructions that are provided wit h the software prog ram. Otherwise, foll ow the instructions below. 1. Open the Printe r Properties dialog box . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Ev eryday Prin ting , and th [...]

Use the Wh at's Th is? help to learn about the features that appear in the Printer Properties dialog box. Fo r more information , see What's This? help . Print brochures Guidelines • Open the file in a sof tware program and assign the brochure size . Ensure that the size corresponds t o the paper size on which yo u want to print the bro[...]

Print greeting cards Greeting car ds • Unfold pre folded cards, and then place them in the p aper tray. • For great result s, use HP Greeting Card Paper. • Do not exceed the paper tray capacity: 20 cards. Prepare to p rint 1. Slide the paper gui de all the way to the left. 2. Fan the edge s of the greeting cards t o separate them , and then a[...]

For example, whe n a four-page booklet is printed on both sides of the pa per, the pages are reorde red and printed li ke this: Guidelines Do not exceed the p aper tray capacity: 80 sheets of paper. Prepare to pri nt 1. Slide the pape r guide all the way to the l eft. 2. Place plain pa per in the right side of the tray. Th e side to be printed on s[...]

6. When prompte d, reload the printed pages in the paper tra y as shown below. 7. Click Continue to finish print ing the booklet. Use the What's This? help to learn about th e features that a ppear in the Printer Properties dialog box. For more informat ion, see What's This? he lp . Print posters Guidel ines • For poster pri n ting, sec[...]

3. Push the paper into th e printer un til it stops . 4. Slide the paper gu ide firmly against the edge of the paper. Print 1. Open the Printer Properti es dialog box . 2. Click the Features tab, and then specify the f ollowing print setti ngs: • Paper Type : Plain paper • Orientation : Portr ait or Landsc ape • Size : An appropriat e paper s[...]

Prepare to p rint 1. Slide the paper gui de all the way to the left. 2. Place the iron-on tra nsfer paper in the right side of the tra y . The side to be printed on should face down. 3. Push the paper i n to the printer unt il it stops. 4. Slide the pa per guide firmly a gainst the edg e of the paper. Print NOTE: If your so ftware program includes [...]

7 Printing tips Learn how to use printing shortcuts, select a paper type , change the print resol ution, set the page order, print m ultiple pages on a sin gle sheet, previ ew a document, and use two- sided print ing. Click any o f the following links: Check your pr inter • Connect the printer . • Print a test page . Save time • Printing shor[...]

NOTE: When you select a printing shortcu t the appropriate printing options are automatically d isplayed. You can leave the m as is or change them. This secti on contai ns the foll owing top ics: • Use printing sho r tcuts • Create pri nting shortcuts • Delete printi ng shortcuts Use printing shortcuts Use the Printing Sh ortcuts tab for the [...]

3. In the Printin g Shortcuts li st, click th e prin ting shor tcut th at you wan t to del ete. 4. Click Delete . The printing short cut is removed from the list . NOTE: Only the shortcut s that you have created can be del eted. The origi nal HP shortcuts cannot be deleted. Set the page order The page order d etermines the order in which your m ult[...]

Print multiple pages on a single sheet of paper You can print up to 16 pages on a single sheet of paper. 12 4 3 To print multiple pag es on a single sheet of paper 1. Open the Printe r Properties dialog box . 2. Click the Features tab. 3. In the Pages Per Sheet drop-down list, select the number of pages th at you want t o appear on each sheet of pa[...]

4. In the Print In Grayscale drop-down list, select from th e following options: • High Quality : uses all the available colors to p rint your photo in grayscale. T his creates smoot h and natura l shades of gra y. • Black Ink Only : uses black ink to print your ph oto in grayscale. The gray shading is created by varying patterns of black dots,[...]

To pre view a p rinted do cumen t 1. Open the Printe r Properties dialog box . 2. Click the Features or the Color tab. 3. Select the Show preview before printing check bo x. 4. Select any other print settings that you wa nt, and then click OK . Before the docum ent prints, a p review is displayed. 5. Do one of t he following: • Click OK to print [...]

Change the print speed or quality The HP Deskj e t automati cally chooses a print qua lity and spee d setting de pending on the paper t ype setting yo u select. You can also change the prin t quality setti ng to customize the spe ed and quality of the print process. Print quality settings • Fast Draft produ ces draft-quality output a t the fastes[...]

Printing in maximum dpi takes longer than pri nting with other set tings and requires a la rge amount of di sk space. To print in Maximum dp i mode 1. Open the Printe r Properties dialog box . 2. Click the Advan ced tab. 3. In the Printer Features area , select Enabled from the Maximum dpi drop -down list. NOTE: To disable ma ximum dpi mode, select[...]

To print a two-sided document w ith a tablet bindi ng 1. Open the Printer Properti es dialog box . 2. Click the Features tab. 3. In the Two-si ded printing drop-d own list, click Manual . 4. Select the fo llow ing check boxes: • Flip Pages Up • Preserv e Layout 5. Select any other prin t settings that you want, and then click OK . The printer p[...]

To print a We b page 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in your Web browser, clic k Print . TIP: For best results, select HP Smart Web Printing on the File menu. A check mark appears w hen it is se lected. The Print dial og box appears. 3. Make sure the product i s the selected printer. 4. If your Web browser[...]

8 Printer software • Make the HP Deskj et the default printer • Set default print sett ings • Printer Properti es dialog b ox • What's Th is? help • Download printer softwa re updates Make the HP Deskjet the default printer You can set the H P Deskjet as th e default printer to use from any so ftware prog ram. This means that the HP [...]

To save time when print i ng, set the defau l t print setti ngs to options that you use often. That way, you do not h ave to specify the opti ons every time you use the p rinter. To change the defa ult print settings 1. Double-click the HP D i gital Imag ing Monitor icon on the right side of t he Windows taskbar. 1 HP Digital Imaging Monitor icon T[...]

NOTE: The path to t he Printer Propertie s dialog box can vary depen ding on the software progr am you are us ing. What's This? help Use the What's Th is? help to learn about the f eatures that you see on the Pri nter Properties dialog box. What's This? help Use What' s This? help t o learn more about the a vailable printing op [...]

9 Mainten ance • Install print cart ridges • Align print cartridg es • Automatically clea n print cartridges • View estimated in k levels • Maintain t he printer body • Remove ink from y our skin and clothing • Manually clean print cartridg es • Maintain p rint cartridges • Printer Toolbox Install print cartridges When you need to[...]

Choose ca rtridge combinat ions for be st results • Text, graphics, a nd color photos: Combine tri-color an d black print cartridges. • Metallic accents: Combine tri-co lor and metallic print cartrid ges. NOTE: Metallic print cartridges are availa ble in select countries/regions. Always install the tri-col or print ca rtridge in the left si de [...]

4. Slide the prin t cartridge out of the carria ge. 1 Press the Power button 2 Open the printer cover 3 Push down on the print ca rtridge 4 Slide the print cartridge out of the carriage 5. Remove the replacement prin t cartridge from its packaging and carefull y remove the plastic tape. Ho ld the print cart ridge so that the copper strip is on the [...]

1 Ink nozzles 2 Copper contacts 6. Slide the print cartridge firmly in to the carriage at a slight upwa r d angle unti l you feel resistance. 7. Push the cartridge into the c arriage. You hear a snap when the print cart ridge is correctly positioned. 8. Close the pr inter cover. 9. Align th e print cartri dges for op timum print quality. For mo re [...]

3. Click Align the Print Cartridges . 4. Click Align , an d then follow the onscreen i nstructions. The HP Deskje t prints a test pag e, aligns the print cartridg es, and calibrates the printer. Recycle or discard th e test page. Automatically clean print cartridges If your printed pa ges are faded o r if they cont ain ink streaks, the print cartri[...]

Maintain the printer body Because the HP Deskjet e jects ink onto the paper in a fine mist, ink smudg es will eventually appea r. To remove smudges, stains, or d ried ink from the ex terior 1. Turn off the HP Deskj et, and then discon nect the power cord. 2. Wipe the outside of the HP Deskjet wit h a soft cloth that h as been lightly moistened with[...]

To prepare to cle an 1. Open the HP Deskjet cover. 2. Wait unti l the print cartridge carriage moves t o the right side of t he HP Deskjet a nd is idle and quiet. 3. Remove the print cart ridges and place them on a piece of paper, with the copper strips facing up. CAUTION: Do not leave the prin t cartridges outside t he HP Deskjet for more than 30 [...]

• When you remove a print cartridge from the printer, store it in an airtight plastic container to pr otect your print cartridge and to prevent the ink from drying ou t. • Keep all unused pri nt cartridges in their origina l sealed packages unt i l they are needed. Store prin t cartridges at room te mperature (15° to 35° C or 59° to 95° F).[...]

10 Shop for ink supplies To find the print cartri dge reorder number, see the printed do cumentation that came with the HP Deskj et. You can also use th e software that came with the HP Deskjet to f ind out the reorder number fo r the print cartridg e. Yo u can order print cartridges o nline from t h e HP Web site. Additionally, yo u can contact a [...]

11 Troubleshooting • Error messages • Installation p roblems • Printer lights ar e on or flash ing • Printer does not print • Document pri nts slowly • Print cartridg e problems • Paper problems • Photos do not print corr ectly • Problems wi th borderl ess documents • Print quality is p o or • Document is mispri nted • If yo[...]

Print cartridg e problem message The printer cannot pri nt if the print cartridge s are faulty, or if they are not in stalled properly. If you recei v e a message stat ing there is a problem with a print cartridge, follow the instructions in Resolving pri nt cartridg e error messages to resol ve the problem. Print cartridg e carriage is stuck If th[...]

Original HP ink d epleted Solution: Follow the pro mpts on the computer screen to cont inue or replace the indicated print cartridges. For m ore information, see Re place print cartridges . Ink levels might not be available for t he indicated print cartrid ges. Ink l evel warnings and indicato rs provide estimates for planning pu rposes only. When [...]

removed from each prin t cartridge. When plastic tape covers the print cartridg e contacts, the p rinter cannot detect that th e print cartridge is in stalled. To remo ve plas tic tape from a p rint car tridge ▲ Hold the prin t cartridge so that the copper strips are on th e bottom and facing toward the prin ter, and then carefu lly remove the pl[...]

NOTE: Do not set the pa per size from the Prin ters folder or from the printer icon located in the lo wer-right hand cor ner of the screen next to the clock, because this will affect al l applications. Only set the pa per size in Microsoft W ord. To set the paper size in Micr osoft Word 1. In Microsoft Word, click File , and then click Print . 2. M[...]

Installation pr ogram stops Cause: If the installation p rogram stops when i t looks for new hardw a re, one of t he following issue s is causing a communicat ion problem: • The USB cable is old or d efective. • Software, su ch as an antivirus program, i s running. • Another device, such as a scanner, is connected to the compu ter. Solution: [...]

To resolve the problem 1. Disconnect the US B cable from the printer. 2. Disconnect the pow e r cord from the prin ter. 3. Wait approxi mately 30 seconds. 4. Reconnect the pow e r cord to the printer. 5. Reconnect the USB cabl e to the printer. 6. If the “Unkno wn Device” message is still displayed, replace the USB cable. Printer name does not [...]

Printer lights are on or flashing The prin ter lig hts indica te the p rinter sta tus. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the pro blem that is causing the lights to flash, click the ap propriate link. NOTE: There may be more than on e reason why the pri nter lights a re flashing , so you may see seve ral solutio[...]

Power lig ht is flas hing 1 Power light If the Power light is flashing, the printer is preparing t o print. The light stops flashing w h en the printer ha s received al l data. Resume light is flashing 1 Resume light If the Resum e light is flashing, check th e following conditio ns: • The printer mi ght be out of pa per. Place paper in th e inpu[...]

Both Power and R esume lights ar e flashing The printer mi ght need to be restarted. 1. Press the Power button to turn off the printer, and t h en press the Power button to restart the printer. Proceed to step 2 if th e lights continue to flash. 2. Press the Power button to turn off the printer. 3. Disconnect th e printer power cord from the el ect[...]

If one or both Print Cartridge Sta tus lights are on and flashin g • The light on the le ft blinks when the tri-co lor print cartridge (on the le ft) is the problem, the light on the right blinks when the black cartridge (on the ri ght) is the problem. For resolving the error wi th the problem cartridge, see Resolving print cartridge error messag[...]

• Solution 3: Clear the pri nt queue • Solution 4: Check the pr inter cabl e connection • Solution 5: Verify the pri nter dr iver confi guration • Solution 6: Check if the prin ter is paused or of fline • Solution 7: Clear the pri nt queue ma nually • Solution 8: Resta rt the pri nt spoo ler • Solution 9: Verify wheth er the software [...]

Solution 3: Clear the print queue Solution: Restart your comput er to clear the print queue. To clear the pri nt queue 1. Restart your comput er. 2. After the comput er has restarted, check t he print q ueue. a . Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start , click Control Pan[...]

After reconn ecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting th e product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting d irectly to your computer. 5. If the pr oduct does not start printing automati cally, start another print j o b. Cause: The USB cable ne[...]

6. Check the drive r listed in th e Driver drop-down menu to verif y that the product is using the correct dri ver. The name of your product should be listed as the driver. 7. If the wrong driver is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: If th ere was more than one product config[...]

Solution 7: Clear the print queue man ually Solution: Man ually clear the pri n t queue. To clear the print q ueue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start , click Control Panel , and then click Printers . • Windows XP: On the Windows taskbar, click Start , c[...]

Solution 9: Veri fy whether the software applicatio n is causing the problem Solution: Verify whether the software applicat ion is the problem. To verify the so ftware applicatio n 1. Close the sof tware application an d reopen it. 2. Try to print agai n from the software application. NOTE: The printer migh t not support printi ng from a DOS applic[...]

To increase pri nter speed, close all unnecessary software program s when printing. Complex docume nts, graphics , or photos are prin ting Documents contai ning graphics or photos print more slowly than text documents. Best or Maxi mum dpi print mode is selected The printer prints more sl owly when Best or Maximum dpi is selected as the print quali[...]

NOTE: In the procedures b elow, the "p roblem" cartri dge is identified by the blin king light. The light on the left bl inks when the tri-color print ca rtridge (on the left) is the problem and the light on the right blinks w hen the black cartrid ge (on the right) is the problem. If b oth lights blink, either both cartridge s are the pr[...]

8. Check to see if the e rror has been resolved. • If the erro r has been resolved, then there is a pro blem with the bl ack print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. 9. When you have i dentified the problem cart ridge, continue with the following solutions. Work through the fo ll[...]

5. Read the selection num ber on the print cartridge label and make sure it is compatible with your printer. Compatible p r int cartridges are list ed in the reference guide that came with your p rinter. 1 Selection number 6. If the print cartridge has the wrong selecti on number, inst all a new print cartridge. For more information, see Installati[...]

Try the followi ng solutions: • Solution 1: Turn the po wer off an d on • Solution 2: Clear an y paper ja ms • Solution 3 : Move the printer carriag e • Solution 4: Verify the pow er source • Solution 5: Re move and reinstall the prin t cartridges Solution 1: Turn the power off an d on Solution: Turn the po wer off and then back on. CAUTI[...]

Solution 3: Move th e printer carriage Solution: If the printer carria ge is still stuck, try moving it as described in the followin g procedure. To move the pr inter carriage 1. Press the Power button to turn off the printer, and th en disconnect the power cord from the pr inter. 2. Open the printer cover and try to move the print carriag e from s[...]

Solution 4: Verify the power so urce Solution: Verify t hat the printer is pro perly connected to a suitable power source . To verify the p ower source 1. Verify that the computer and the p r inter have the correct power plug s depending on your country/regio n. 2. Remove the printer ca ble from any power strips or surge suppressors, and then plug [...]

5. Remove the rear access do or. Press the handle to the right, and th en pull out the door. 6. Remove the pap er jam from the back of the p rinter, and then replace th e rear access door securely. 7. If the paper jam ca nnot be removed f r om the back of t he printer, raise t he printer cover, remove the paper ja m from the front of th e printer, [...]

• Use a different t ype of paper. • Do not mix paper ty pes in the inpu t tray Out of paper Try the followi ng solutions: • Solution 1: Make sure the pape r tray is no t empty • Solution 2: Check the rear door of the printer • Solution 3: Check the pa per • Solution 4: Use the HP Paper Feed C leaning Kit • Solution 5: Clean the ro lle[...]

3. If the product is not alre ady on, turn it on by pre ssing the Power button. 4. Remove the stack o f paper from the paper tray and veri fy that all the paper in the paper tray is the same size a nd type. 5. Replace any pape r that is ripped, dusty, wr inkled, or be nt. If the pap er is curled, uncurl th e paper by gent ly bending it i n the oppo[...]

in the Size list to see if a defined pap er size already exists for the type of pap er you are us ing. Paper type Suggested paper size settings Copier, multi-purpose, or plain papers Letter or A4 Envelopes Appropriate listed envelope size Greeting-card papers Letter or A4 Index cards Appropriate listed card size (if listed sizes are not appropriate[...]

If this di d not s olve th e issue, try the n ext solution. Solution 5: Cl ean the roller s Solution: Clean the rolle rs. Make sure you have the following materials avai lable: • Lint-free clot h, or any soft material that w ill not come apart or leave f ibers. • Disti lled, fi ltered , or bottl ed water. To clean the ro llers 1. Turn off the p[...]

Printe r prints on mul tiple sheets at once If the print er prints on multiple she ets at once, check the following: • Paper weight • Paper might be loaded imp roperly Paper wei ght The printer mi ght print on multiple sheets of paper a t once if the paper is under the recommended pa per weight. Use paper that is within the recommend ed specifi[...]

Tab Setting NOTE: For more information on enabling the maximum dpi mode, see Maximum dpi . Problems with borderless documents If you are havi ng problems with printi ng borderless documents and p hotos, observe the guidelines and check the soluti ons in the following to pics: • Borderless print ing guidelines • Image is print ed at an angle •[...]

If the problem is not caused by the source image, fol low these steps: 1. Remove al l paper from the paper tray. 2. Load the photo paper correctly in the paper tray. 3. Verify that the paper guide fits firmly agai nst the edge of the paper. 4. Follow lo ading inst ructions for th e paper type. Fading occu rs on the edges of a photo Verify that the [...]

If the printo ut has an unwante d border, try the f o llowing sol u tions: • Align the print cartri dges . • Open the Printer Pr operti es dialog box , click the Feature s tab , an d verify th at the selected paper size matche s both the paper size that the phot o is formatted f o r and the size of the p aper that is loaded in the printer. • [...]

HP recommen ds that you use genuine H P print cartridges. Genuine HP print cartridges are designed and tested with HP pr inters to help yo u easily produce gre at results, time a fter time. NOTE: HP cannot gu arantee the quality or reliability of non-HP supplies. Printer service or repairs require d as a result of using a non-HP suppl y will not b [...]

Solution 4: Check to see i f the product is in i nk-backup mo de Solution: Check to se e if the the p roduct is pri nting in i nk-backup mode , with on ly one print cartri dge installed. If the produ ct is in ink-backup mode, text and photo quality w ill differ fr om those pri nted when using al l print cartridges . If you are satisfi e d with the [...]

Ink is not filling th e text or graphics complete ly Try the following solutions if the in k is not fi lling the text or image completel y so that it appears that parts are mi ssing or blank. • Solution 1: HP reco mmends using genuine HP print cartridges • Solution 2: Ch eck the print settings • Solution 3: Ch eck the paper type • Solution [...]

Always make sure th e paper you are printing on is fla t. For best resu lts when printing images, use HP Adva nced Photo Paper. For more information, see: Store and handle pho to paper Cause: The w rong kind of pap e r was loaded in th e input tray. If this di d not s olve th e issue, try the n ext solution. Solution 4: Cle an the print cartridges [...]

Solution 2: Check th e print quality setting Solution: Check th e quality setting. Use a hi gher quality set ting to in crease the amount of i nk used for printing. For more information, see: • Change the pri nt speed or quality • Maximu m dpi Cause: The print quality setting was set to low. If this did no t solve the i ssue, try the ne xt solu[...]

Solution 2: Check the pr int quality setting Solution: Check the quali ty setting. Use a higher quality sett ing to increase the amount of in k used for prin ting. For more information, see: • Change the pri nt speed or quality • Maximum dpi Cause: The prin t quality setting was set too l ow. If this di d not s olve th e issue, try the n ext so[...]

Printouts are faded or have dull colors Try the follow ing solutions if the colors in your printout are not as b right and inte nse as you expected. • Solution 1: Ch eck the print settings • Solution 2: Ch eck the paper type • Solution 3: Clean the pri nt cartridges Solution 1: Check the print settings Solution: Check th e print settings. •[...]

self-test report show s a problem, clean the pri n t cartridges. If the problem persist s, you might need to replace the print cartri dges. For more information, see Print a test page . Cause: The pri nt cartridges need ed to be cleaned o r there was insufficie nt ink. Printouts seem blurry or fuzzy Try the followin g solutions if your printout is [...]

Solution: HP reco mmends that you use HP Advanced Pa pers or any othe r paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results whe n printing images, use HP Advance d Photo Paper. For more information, see: Store and handle ph oto paper Cause: The wrong kind of pap er was loaded in t[...]

Solution 1: Pri nt on a page of plai n paper Solution: Print one or several pages of plain paper to soak up any exce ss ink in the product. To remove exces s ink using plain paper 1. Load several sheets of plain paper in the paper tray. 2. Wait five minutes. 3. Print a document with little or no text. 4. Check the back of the pape r for ink. If the[...]

Solution: Use TrueType or Ope nType fonts to ensure t hat the product is able to print smooth f onts. When selecting a font , look for the TrueType or OpenType icon. Some softwa re applicat ions offer custom fonts that have jagged edges when enlarged or print ed. Also, if you want to print b i tmapped t ext, it might h ave jagged edges w hen enlarg[...]

If parts of t he document are still missing , the printer settings might be o verridden by the software prog ram print settings. Select the appropriate print settings from within the software pro gram. Envelope is pr inted at an angl e Solution: 1. Slide the flap i nside the envelope before lo ading it in the print er. For more informa tion about l[...]

A HP support • Ink cartridge warranty information • Support process • HP support by phone Ink cartridge warranty information The HP cartridge(s) warranty is applicab le when t he product is used in its designated HP printing device. This warranty does not cover HP ink p roducts that have been refilled, remanufactured , refurbished, misused, o[...]

Phone support period One year of ph one support is available in North America, Asia Pacific, and Latin America (includin g Mexico). To determine the duration o f phone supp ort in Europe, the Middle East, and Africa, go to www.hp.com/support . Stan dard phone comp any charges apply. Placing a call Call HP support while you are in front of the compu[...]

B Technical information • Printer specific ations • Notice to Windows 2000 users • Environmental product stewardship program • Regulatory no tices Printer specifications The HP Deskjet has the following specifications and re quirements. Physical specifications Printer dimension (without the tray extended): 140.8 mm high x 437.5 mm w ide x 2[...]

remove using common tools. High priority parts hav e been designed to a ccess quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment We b site at: www.hp.com/hpinfo/globalcitiz enship/environment/index.html This section contains the following topics: • Paper use • Plastics • Material saf[...]

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the follow ing Web site: www.energystar.gov Appendix B 110 Technica l information Technical information[...]

Disposal of waste equipmen t by users in private h ouseholds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its packaging indicates that this pr oduct must not be disposed of w ith your other household w a ste. Instead, it is y our responsibility to dispose of[...]

Regulato ry notices • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Toxic and hazardous substance table • HP Deskjet D2500 Printer series declaration of co nformity FCC statement FCC sta tement The Unit ed States F ederal C ommunicati o[...]

VCCI (Class B) com pliance stateme nt for users in Japa n Notice to users i n Japan about the p ower cord Toxic and haza rdous substa nce table Regulatory notices 11 3 Technical information[...]

HP Deskje t D2500 Prin ter series declaration of conformity Appendix B 114 Technica l information Technical information[...]

Index A accessibility 2 after the support period 107 aligning print cartridges 55 B booklet printing 34 borderless printing 91 bound two-sided printing 46 brochure printing 33 buttons Cancel button 10 Power button 10 Resume button 11 C calling HP support 107 cleaning print cartridges automatically 56 print cartridges manually 57 printer body 57 col[...]

phone support period period for support 107 photo fix options 23 photo has unwanted borde r for small photo paper 92 photo paper, storing and handling 24 photo printing borderless photos 19 photos on plain paper 22 photos with a border 20 saving money 24 photo printing problems verifying print settings 90 photos digital 23 do not print correctly 90[...]

image prints at angle 91 installation program stops 66 misprinted document 104 multiple pages print at once 90 paper jam 84 parts of the document are missing or in wrong place 104 photo printing problems 90 poor print quality 93 Power light is flashing 69 Print Cartridge Status light is flashing 70 printer 61 printer does not feed paper 85 printer [...]

118 Index[...]