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Hypercom ICE 5500 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Hypercom ICE 5500. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Hypercom ICE 5500 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Hypercom ICE 5500 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Hypercom ICE 5500 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Hypercom ICE 5500
- nom du fabricant et année de fabrication Hypercom ICE 5500
- instructions d'utilisation, de réglage et d’entretien de l'équipement Hypercom ICE 5500
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Hypercom ICE 5500 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Hypercom ICE 5500 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Hypercom en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Hypercom ICE 5500, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Hypercom ICE 5500, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Hypercom ICE 5500. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    ICE Series T roubleshooting Manual SPOS V ersion 05B For ICE 5500, 5700, and 6500 T erminals Date: July , 20-2001[...]

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    [...]

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    +SHUFRP&RUSRUDW LRQ : HVW.DWKOHHQ5RDG 3KRHQL[$ UL]RQD 86$ &RUSRUDWH7 HOHSKRQH &RUSRUDWH)D[  &RUSRUDWH5HSDLUV'HSDUWPHQW &RUSRUDWH: HE[...]

  • Page 4

    )&&3D UW ,&(6 7KLVHTXLSPHQWKDVEHHQWHVWHGDQGIRXQGWRFRPSOZ LWKWKHOLPLWVIRUD&ODVV$GLJLWDOGHYLFHSXUVXDQWWR3DUWRIWKH )&&,&(6 5XOHV7KHVHOLPLWVDUHGHVLJQHGWRSURYLGHUHD[...]

  • Page 5

    ,QGXVWU & DQDGD ,&1 RWLFH 127,&(  7 KH,QGXVWU&DQDGD,& ODEHOLGHQWLILHVFHUWLILHGHTXLSPHQW7 KLVFHUWLILFDWLRQPHDQVWKDWWKHHTXLSPHQWPHHWV WHOHFRPPXQLFDWLRQVQHWZRUNSURWHFWLY HRSHUDWLRQDODQGVDIHW UHTXLUHPHQWVGHVFULEHGLQWKHDS[...]

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  • Page 7

    940331- 002, rev. A Hyperc om Corporat ion vii T able of Contents Who Shou ld Use This Bo ok . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi How This Bo ok Is Organize d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 8

    Table of Contents viii ICE Te rminal Hyp erWare T roublesh ooting Ma nual 940331- 002, rev. A Test Fun ctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 2 Performin g a Keyboard T est . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 9

    940331- 002, rev. A Hyperc om Corporat ion ix List of Figures Chapte r 1 Equip ment In formati on Figure 1- 1. Printer sa mple receip t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27 Figure 1- 2. Printer pa per door open . . . . . . . . . . . . . . . . . . .[...]

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  • Page 11

    940331- 002, rev. A Hyperc om Corporat ion xi Introduction The ICE Series T roubleshoot ing Manual  is a comprehensiv e guide to tro ublesho oting Hyperc om ® ICE terminals using the Hypercom SPOS soft ware . The IC E terminals suppor t tr aditional te r minal fu nctions as w ell as PIN pa d and elect ronic receipt capture (ERC) functionalit y [...]

  • Page 12

    Introd uctio n xii ICE Series Troubleshooting Manual 940331-002, rev. A Procedures : Numbered procedur es hav e a special g raphic appearing in the mar gin of the text . The wor ds Step-by-S tep also a ppear in bold at the beginning of the proced ure. F or e xample: Step-by-Step T o perf or m a proce dure: 1. F ollow the steps outlined in the proce[...]

  • Page 13

    Chapter 1 Equipment Information This sectio n describes impor tant information on the applicat ion, initializati on, custom m aintenance, repairs , configur ation, t est functions , and printer issues f or th ese ICE terminals. Read each sect ion to ensure proper test ing and handling of the POS terminals. N OTE : T he terminal res ponse is based o[...]

  • Page 14

    Chapte r 1 1-2 ICE Series Troubleshooting Manual 940331-002, rev. A  EPROM The following list s the curr ent EPROM relea ses for the approp riat e ICE ter minals at the tim e of this publication: ICE 5500 EPROM rel ease:  T5K BOO T415 ICE 5700 EPROM relea se: T5KBOO T415 ICE 6500 EPROM relea se: TK5BOO T407 Applications Please contact your Hy[...]

  • Page 15

    Equipment Information 940331- 002, rev. A Hyperc om Corpo ration 1-3 Initia lization The in itializ ation is the per sonality of the ter min al and co ntains mer chant-specif ic inform ation. Example s include the merchan t name and a ddress, card types the me rchant acc epts, offline opt ions, and phone numbers to dial for author ization and s ett[...]

  • Page 16

    Chapte r 1 1-4 ICE Series Troubleshooting Manual 940331-002, rev. A Requesting Repairs Hype rcom ha s the f ollo wing war rant ies on equipment: Fiv e years f or terminals One y ear f or periph erals Step-b y-Step T o requ est repair s: 1. Call the Hypercom POS T erm inal Ser vices Department at 80 0.584.187 6 f or a Return Merchand ise A uthorizat[...]

  • Page 17

    Equipment Information 940331- 002, rev. A Hyperc om Corpo ration 1-5 Clearing Reversals, Batches, and Initializations at the Application Level Before loading a new application i nto a ter minal , you must clear al l rev ersals, ba tches, and the initial ization ind ividually b y u sing the Super visor option at the applica tion lev el. N OTE : Ther[...]

  • Page 18

    Chapte r 1 1-6 ICE Series Troubleshooting Manual 940331-002, rev. A Cle arin g a Batch Use the following step s to clear a batch. Step-b y-Step T o clea r a bat ch: Step Action T erminal response 1 Touch Press Here for Menu on the terminal display. N OTE : The Idle pro mpt ma y v ary dep ending on th e terminal and its con figur ation. If the optio[...]

  • Page 19

    Equipment Information 940331- 002, rev. A Hyperc om Corpo ration 1-7 Clear ing the Initiali zation Use the following step s to clea r the initi alization. Step-b y-Step T o cle ar the in itializati on: Step Action T erminal response 1 Touch Press Here for Menu on the terminal display. N OTE : The Idle pro mpt ma y v ary dep ending on th e terminal [...]

  • Page 20

    Chapte r 1 1-8 ICE Series Troubleshooting Manual 940331-002, rev. A Clearing Reversals, Batches, or Everything at the Application Level Before loading a new application i nto a ter mi nal, you must clear al l rev ersals, ba tches, and the initial ization indi vidually using th e Funct ions optio n at the appl ication le vel. Step-b y-Step T o cle a[...]

  • Page 21

    Equipment Information 940331- 002, rev. A Hyperc om Corpo ration 1-9 Accessing the T erminal Boot Level The ter minal boot lev el conta ins the te rmin al software a pplication, f or example, TSPO SXX.XXX, a s well as othe r settin gs such as dial mod es, option settings, hoo k delay , an d printe r settin gs. One of the f ollowing sc reens appea r[...]

  • Page 22

    Chapte r 1 1-10 ICE Series Troubleshooting Manual 940331-002, rev. A Procedu re #2 Use the P ower Down option des cribe d in this s ection to access the ter m inal boot lev el. Step-b y-Step T o acc ess the ter minal boot le vel: Step Action T erminal response 1 Power down the terminal by disconnect ing the power cord from the back. 2 Press and hol[...]

  • Page 23

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-11 ICE 6500 Procedu re #1 Use the T erminal Menu option descr ibed in th is sectio n to acce ss the ter m inal boot lev el. Step-b y-Step T o acc ess the boot lev el: Step Action T erminal response 1 Touch Press Here for Menu on the terminal display. N OTE : The Id le prompt ma y v [...]

  • Page 24

    Chapte r 1 1-12 ICE Series Troubleshooting Manual 940331-002, rev. A Procedu re #2 Use the P ower Down option des cribe d in this s ection to access the ter m inal boot lev el. Step-b y-Step T o acc ess the ter minal boot le vel: Step Action T erminal response 1 Power down the terminal by disconnect ing the power cord from the back. 2 Press and hol[...]

  • Page 25

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-13 Deleting the Current Software Application at the T erminal Boot Level T o dele te the cur rent software ap plication you must fi rst access the ter minal boot l e vel. F ollow the procedu res on page s 1-10 a nd 1-11 to access th e boot lev el, th en perf or m th is proced ure. S[...]

  • Page 26

    Chapte r 1 1-14 ICE Series Troubleshooting Manual 940331-002, rev. A Configuring a T erminal for an Application Download Configu re a ter minal for a software app licatio n download by first per f or ming the Me rchant Programming, o ption 1, fun ction. Then en ter the ter mina l ID number , initia lization tel ephone numbe r , and NMS te lephone n[...]

  • Page 27

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-15 6 Touch 0 for tone dialing or 1 for pulse (rot ary) dialing, then touch ENTER on the terminal display, or press ENTER on the terminal keyboard  to bypass this field. 0(5&+$1735 2*5$00,1* 3$%;$&&( 66&2'( Ï $%&'( ) 'HO [...]

  • Page 28

    Chapte r 1 1-16 ICE Series Troubleshooting Manual 940331-002, rev. A Loading a T erminal with Software The ter minal dia ls the NMS telephon e number in the Merchant Pr ogramming, option 1 paramete rs and initiates a program load f or the software applic ation. This process takes approximately 5 m inutes per page or a total of 25 to 45 minutes, de [...]

  • Page 29

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-17 Initializing a T erminal for a Parameter Download T o rec eiv e a pa rameter downlo ad, the ter minal must hav e a un ique ter mi nal ID . This ID is also known as the ter mina l profile. In this procedur e, the ter minal di als the init ialization (INIT) tel ephone numbe r loca [...]

  • Page 30

    Chapte r 1 1-18 ICE Series Troubleshooting Manual 940331-002, rev. A Scree n 2 P er f or m the following steps from the software lev el if th e ter minal d ispla ys the Please Initiali ze prompt. The Please Ini taliz e pr ompt indicat es that the ter minal does not hav e in itializati on parameters. Step-b y-Step T o init ialize a ter minal f or a [...]

  • Page 31

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-19 Changing Settings in the T erminal Boot Level There ar e approximately 22 settings i n the ter minal B oot lev el. So me can be changed a nd others canno t. This proc edure id entifies the only o ption set tings you can ch ange.  Step-b y-Step T o chan ge settin gs in the term[...]

  • Page 32

    Chapte r 1 1-20 ICE Series Troubleshooting Manual 940331-002, rev. A 5 The terminal displays the CU address. The CU address should be at the default sett ing of 30 . Touch 3, 0, ENTER, or touch ENTER on the terminal display to bypass this field. 237,2135 2*5$00,1* &2175$67   Ï &$1&(/ &/($5 (17(5 6 The ter[...]

  • Page 33

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-21 12 Touch CANCEL to exit the Option Programming menu. The terminal now returns to t he Maintenance Functions menu. 237,21 352*500, 1* ',63/$ <+:&21) ,*'$7$ 0(025< )81&7,21 6 &$/,%5 $7(728&+ 3$[...]

  • Page 34

    Chapte r 1 1-22 ICE Series Troubleshooting Manual 940331-002, rev. A T est Functions Use the tes t functio ns descr ibed in th is sectio n f or troubles hooting. Performi ng a Keyboard T es t Use this fun ction to ini tiate a keyboard test. The ter minal displays the column and row of the key presse d. N OTE : Y ou c an also access thi s functio n [...]

  • Page 35

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-23 Perfo rming a Dis play T est Use this fun ction to ini tiate a di splay test. The dis pla y da rkens and ligh tens accor dingly . N OTE : Y ou c an also access thi s functio n by Me rchant Fun ctions, 8, 3, and p ressing o r touchin g Enter . Step-b y-Step T o per f or m a displ [...]

  • Page 36

    Chapte r 1 1-24 ICE Series Troubleshooting Manual 940331-002, rev. A Performi ng a PIN Pad T est Use this fun ction to ini tiate a PIN pad test to tes t the inter nal o r e xter nal  PIN pad. N OTE : Y ou c an also access thi s functio n by Me rchant Fun ctions, 9, 4, and p ressing o r touchin g Enter . Step-b y-Step T o perfor m a PIN pad t est[...]

  • Page 37

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-25 Performi ng a Card Read er T est Use this fun ction to e nable the card reader test an d to disp la y track 1 and t r ack 2 da ta. N OTE : Y ou c an also access thi s functio n by Me rchant Fun ctions, 8, 9, and p ressing o r touchin g Enter . Step-b y-Step T o per f or m a card [...]

  • Page 38

    Chapte r 1 1-26 ICE Series Troubleshooting Manual 940331-002, rev. A Performi ng a Printer T est Use this fu nction to ini tiate a pr inter tes t. The ter minal pr oduces a test p rin t with various chara cters and fo n t s i z e s . N OTE : Y ou c an also access thi s functio n by Me rchant Fun ctions, 8, 2, and p ressing o r touchin g Enter . Ste[...]

  • Page 39

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-27 Figur e 1-1. Printer samp le receip t[...]

  • Page 40

    Chapte r 1 1-28 ICE Series Troubleshooting Manual 940331-002, rev. A T urning the Printer On or Off Use this fun ction to tur n the printer o n or off.  N OTE : Y ou c an also access thi s functio n by Me rchant Fun ctions, 7, 1, and p ressing o r touchin g Enter . Step-b y-Step T o tur n the printer o n or off: Step Action T erminal response 1 [...]

  • Page 41

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-29 Clearing Printer Paper Jams The following steps de scrib es clear ing paper jams from the ICE  ter minal .  N OTE : The g raphic s used in this sec tion are of the ICE 5700 ter min al. Step-b y-Step T o cle ar a pr inter pap er jam: 1. Disconne ct the power cable fr om the [...]

  • Page 42

    Chapte r 1 1-30 ICE Series Troubleshooting Manual 940331-002, rev. A 4. T urn the manual f eed wheel to remo ve an y printer paper still in the printer . Figur e 1-4. Op en paper door 5. Lift the tension r elease arm, placing i t in the upward, lock ed posit ion  6. Lift and hold the paper cut ter mechanism to gain a ccess to the pr inter . Figu[...]

  • Page 43

    Equipment Information 940331- 002, rev. A Hyperc om Corporat ion 1-31 Reloading Printer Paper T o pro perly i nstall t he print er paper, read the following step s carefull y . N OTE : Y ou c an also access thi s functio n by Me rchant Fun ctions, 1, 5, and p ressing o r touchin g Enter . Step-b y-Step T o load printer paper : 1. Place th e paper r[...]

  • Page 44

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  • Page 45

    Chapter 2 Error Messages This sectio n ex plains the diff erent types o f error messa ges that ma y occur d uring operat ions and possib le steps to clear the error message . Please T ry Again (CE) Communicati on Error (CE) indicat es the ter minal dia led a number that does not answ er . The following is a li st of optio ns to clear the error mess[...]

  • Page 46

    Chapte r 2 2-2 ICE Series Troubleshooting Manual 940331-002, rev. A Please T ry Again (TO) Time Out ( T O) indic ates the ter min al made a connection, b ut it timed o ut because i t received no repl y from the h ost. The following is a list of opti ons to clea r the erro r message: V erify that the merchant is activ e (stag ed) at the host. V erif[...]

  • Page 47

    Error M essages 940331- 002, rev. A Hyperc om Corpo ration 2-3 Line Busy Line Bus y indicate s the ter mi nal does not detect a di al tone. The following is a list of o ptions to clear the error message: V erify that the telephone line is plugg ed into t he line port. V erify that the line is analog and not digital. Plug the line into a telephone a[...]

  • Page 48

    Chapte r 2 2-4 ICE Series Troubleshooting Manual 940331-002, rev. A Before Loading or Initializing a T erminal The following mess ages appe ar before you load or ins tall a ter mina l. Please Ini tialize or Cal l Help (FE) F or mat Er ror (FE) ind icates t he ter minal is in Boot mode and requ ires an in itializati on, or personality , load. Please[...]

  • Page 49

    Error M essages 940331- 002, rev. A Hyperc om Corpo ration 2-5 Programming f or Hyper com ICE ter mi nals incl udes the te st resp onse code m essages listed i n T able 2-1. Table 2-1. Response code messages Message D escriptio n $33529$/ &2'(  A two to six-digit code number indicates that the transaction was approv[...]

  • Page 50

    Chapte r 2 2-6 ICE Series Troubleshooting Manual 940331-002, rev. A The following user me ssages indicate c onditions tha t ari se from in correct u ser or ca rdholder acti ons and need c orrectio n at the poi nt of sale. Table 2-2. User messages Message D escriptio n &$5'/,0, 7 (;&(('(' Amount the cardholder entered is[...]

  • Page 51

    : H : HOF RPH< RXU &RPPHQWV 3OHDVHI D[WK LVS DJHZ LWK RXUFR PPHQW VWR+SHU FRP&R USRUDWLR QDW   'RFXPHQW 1XPEHUUHY $  ,Q RQHZR UGK RZZRXOG RXGH VFU LEHW KLV JXL GH&quo[...]

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  • Page 54

    'RFXPHQW 1XPEHU UHY $ 3ULQWHGLQ WKH86$[...]