IBM 8682 manuel d'utilisation

IBM xSeries 350 T ype 8682 Hardware Maintenance Manual E Rs e rv e r [...]

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IBM xSeries 350 T ype 8682 Hardware Maintenance Manual ER s e r v e r [...]

: Note: Before using this information and the product it supports, be sure to read the general information under “Notices” on page 160 Sixth Edition (September 2003) INTERNA TIONAL BUSINESS MACHINES CORPORA TION PROVIDES THIS PUBLICA TION ″ AS IS ″ WITHOUT W ARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED T O, THE[...]

About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM ® Eserv er ™ xSeries ™ 350 T ype 8682 server . Important: This manual is intended for trained servicers who are familiar with IBM xSeries products. Before servicing a[...]

iv IBM xSeries 350 T ype 8682: Hardware Maintenance Manual[...]

Contents About this manual ....................... i i i Important safety information .................... i i i Online support ......................... i i i General checkout ........................ 1 Checkout procedure ....................... 2 General information ....................... 3 Features and specifications ..................... 3 Ser[...]

Using the SCSISelect utility program ................. 3 9 Starting the SCSISelect utility program ............... 3 9 Choices available from the SCSISelect menu ............. 4 0 Installing options ....................... 4 1 Expanded view of the xSeries 350 .................. 4 1 Component locations ...................... 4 2 System board compone[...]

Advanced System Management ports ............... 8 7 Cabling the server ........................ 8 8 FRU information (service only) .................. 8 9 LED switch card ........................ 8 9 Four-fan housing ........................ 9 0 Dual fan mount assembly with cable ................. 9 1 Service processor card assembly ...............[...]

viii IBM xSeries 350 T ype 8682: Hardware Maintenance Manual[...]

General checkout The server diagnostic programs are stored in upgradable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of the server: The system board, Ethernet controller , video controller , RAM, keyboard, mouse (pointing device), diskette drive, serial ports, hard drives, and pa[...]

Checkout procedure 1. IS THE SYSTEM P ART OF A CLUSTER? YES. Schedule maintenance with the customer . Shut down all systems related to the cluster . Run storage test. NO. Go to step 2. 2. IF THE SYSTEM IS NOT P ART OF A CLUSTER: v Power-off the computer and all external devices. v Check all cables and power cords. v Set all display controls to the [...]

General information The IBM xSeries 350 server is a high-performance server with the capability of microprocessor upgrade to a symmetric multiprocessing (SMP) server . It is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility , and large amounts of reliable data stora[...]

v Size (4 U) – Height: 178 mm (7 in.) (4 U) – Depth: 71 1.2 mm (28 in.) – Width: 482.6 mm (19 in.) – Weight: 34.9 kg (77 lb.) to 50.4 kg (1 1 1 lb.) depending upon configuration v Integrated functions: – Advanced System Management processor with Light Path Diagnostics – Dual channel Ultra160 SCSI controller (one internal and one externa[...]

Server features The unique design of the server takes advantage of advancements in symmetric multiprocessing (SMP), data storage, and memory management. The server combines: v Impressive performance using an innovative approach to SMP The server supports up to four Pentium III Xeon processors. The server comes with at least one processor installed;[...]

provides full-duplex (FDX) capability , which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN). v Redundant network-interface card (NIC) The addition of an optional, redundant network-interface card (NIC) provides a failover capability to a redundant Ethernet connection. If a problem occurs with the p[...]

v Hot-swap hard disk drives v Active PCI (hot-plug) adapter slots v Information and diagnostic LED panels v Menu-driven setup, system configuration, SCSISelect configuration, and diagnostic programs v Memory scrubbing and Predictive Failure Analysis ® (PF A) (background and real time) v Microcode and diagnostic levels available v NIC failover supp[...]

Start the server Use the following procedure to start the server . 1. T urn on all external devices, such as the monitor . Note: After you plug the power cord into an outlet, wait 20 seconds before pressing the power control button. During this time, the system-management processor is initializing and the power control button does not respond. 2. P[...]

Controls and indicators 1 Power-control button: Press this button to manually turn on or off the server . 2 Reset button: Press this button to reset the server and run the power-on self-test (POST). 3 Hard-disk drive activity light: Each hot-swap drive has a hard–disk drive activity light. When this green light is flashing, the [...]

are nonredundant or some other noncritical event has occurred. Check the diagnostic LED panel for more information (see “Diagnostic panel LEDs” on page 18). 5 System error light: This amber light is on when a system error occurs. A light on the diagnostics LED panel will also be on to further isolate the error . (For more information, see[...]

Diagnostics This section provides basic troubleshooting information to help you resolve some common problems that might occur with the server . If you cannot locate and correct the problem using the information in this section, refer to “Symptom-to-FRU index” on page 97 for more information. Diagnostic tools overview The following tools are ava[...]

POST beep codes POST generates beep codes to indicate successful completion or the detection of a problem. v One beep indicates the successful completion of POST . v More than one beep indicates that POST detected a problem. For more information, see “Beep symptoms” on page 97 POST error messages POST error messages occur during startup when PO[...]

T echConnect CD Action Can’t start T echConnect ® CD. Be sure you’re starting the CD on a system with Microsoft ® Windows ® installed. Can’t view publications from T echConnect CD, or text is unreadable. Be sure you have the Adobe reader installed (available from the T echConnect CD). Diskette Factory CD Action Get “time out” or “Unk[...]

T ext messages The diagnostic text message format is as follows: Function Name: Result (test specific string) where: Function Name is the name of the function being tested when the error occurred. This corresponds to the function code (ff f) given in the previous list. Result can be one of the following: Passed This result occurs when the diagnosti[...]

Notes: a. If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. b. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server . c. If you run the diagnostic programs with no mouse attached to the server , you will not be able to n[...]

Light path diagnostics The server has LEDs to help you identify problems with some server components. These LEDs are part of the light path diagnostics built into the server . By following the path you can quickly identify the type of system error that occurred. Status LEDs are located on the following components: v Information panel v Hard disk dr[...]

The following table describes the ac and dc power LEDs. AC power LED DC power LED Description and action On On The power supply is on and operating correctly . On Off There is a dc power problem. Possible causes: 1. The server is not turned on (the power LED is blinking on the front of the server). Action: Press the power-control button to start th[...]

Diagnostic panel LEDs The following illustration shows the LEDs on the diagnostics panel inside the server . See T able 1 on page 19 for information on identifying problems using these LEDs. CPU Memor y Fa n A B C D 1 2 3 4 D ASD NMI SP Bus Event Log Non Red Over Spec Te m p PCI Bus Po w e r Supply 1 System board connector 2 Diskette dr[...]

Notes: 1. The server does not support replaceable voltage regulator modules (VRMs). 2. The server supports a maximum of three PCI buses. 3. The server supports a maximum of three power supplies. Light Path Diagnostics Y ou can use the light path diagnostics built into the server to quickly identify the type of system error that occurred. The server[...]

T able 1. Light Path Diagnostics (continued) LED on Cause Over Spec The server is drawing more power than the power supplies are rated for . (See “Diagnostic panel error LEDs” on page 101) T emp The system temperature has exceeded the maximum rating. (See “Diagnostic panel error LEDs” on page 101) Power checkout Power problems can be diffic[...]

4. Insert the BIOS flash diskette into the diskette drive. 5. Restart the server . 6. The system begins the power-on self-test (POST). Select 1 – Update POST/BIOS from the menu that contains various flash (update) options. 7. When you are asked if you would like to move the current POST/BIOS image to the backup ROM location, type N . Attention: T[...]

2. Follow any special handling and installation instructions supplied with the battery . 3. T urn off the server and all attached devices and disconnect all external cables and power cords (see “Safety information” on page 127); then remove the top cover . 4. Locate the battery on the system board (see “System board component locations” on [...]

T emperature checkout Proper cooling of the system is important for proper operation and system reliability . For a typical eServer , you should make sure: v Each of the drive bays has either a drive or a filler panel installed v Each of the power supply bays has either a power supply or a filler panel installed v The top cover is in place during n[...]

The network cable must be securely attached at all connections. If the cable is attached but the problem persists, try a different cable. If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5 cabling. If you directly connect two workstations (without a hub), or if you are not using a hub with X ports, use a crossover ca[...]

T able 2. Ethernet troubleshooting chart (continued) Ethernet controller problem Suggested Action Ethernet Link Status light does not light. Check the following: v Make sure that the hub is turned on. v Check all connections at the Ethernet controller and the hub. v Check the cable. A crossover cable is required unless the hub has an X designation.[...]

T able 3. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller PCNTNW-NW -026 The MSM is unable to parse a required custom keyword. Explanation: The user entered an incorrect parameter keyword. Action: Reload the driver using the correct keyword. PCNTNW-NW -054 The adapter did not respond to the initialization command. Exp[...]

T able 3. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller (continued) PCNTNW-NW -079 The Multiple Link Interface Driver (MLID) did not initialize MSMTx Free Count. Explanation: The MSMTx Free Count is not initialized correctly . Action: Restart the server . If the problem persists, go to “Starting the diagnostic pro[...]

Network driver interface specification 2.01 (OS/2) driver messages This section provides explanations of the error messages for the NDIS 2.01 (OS/2) drivers, and suggested actions to resolve each problem. T able 4. NDIS 2.01 (OS/2) driver messages for the Ethernet controller PCNTND-1 Unable to open the Protocol Manager . Explanation: The NDIS stack[...]

T able 4. NDIS 2.01 (OS/2) driver messages for the Ethernet controller (continued) PCNTND-23 W ARNING: PCNET IRQ found = xx Explanation: The interrupt request (IRQ) setting ( xx ) in the PROTOCOL.INI file does not match the hardware IRQ setting. Action: Remove the IRQ setting from the PROTOCOL.INI file or change the IRQ setting in the PROTOCOL.INI [...]

UNIX messages This section provides descriptions of the Ethernet error messages for the SCO UNIX LLI driver , and suggested actions to resolve each problem. T able 6. UNIX LLI driver messages for the Ethernet controller pnt0-2 PCI search specified, PCI device not found! Explanation: The driver cannot locate the Ethernet controller on the PCI bus. A[...]

T able 6. UNIX LLI driver messages for the Ethernet controller (continued) pnt0-19 IRQ found for PCnet hardware does not match space.c (or pnt.conf)! Explanation: This is a warning message referring to the interrupt request (IRQ) that the SunSoft Solaris driver found in the system. Action: Ignore this message if you are sure that this is what you w[...]

32 IBM xSeries 350 T ype 8682: Hardware Maintenance Manual[...]

Configuring the server In addition to the ServerGuide CDs, you can use the following configuration programs to customize your server hardware: v Configuration/Setup Utility The Configuration/Setup Utility program is part of the basic input/output system ( BIOS ) code that comes with the server . Y ou can use this program to configure serial and par[...]

Choices available from the Configuration/Setup main menu From the Configuration/Setup Utility main menu, you can select settings that you want to change. The Configuration/Setup Utility main menu is similar to the following: IBM Server Setup - © Copyright IBM Corporation 2001 <F1> Help < > < > Move <Esc> Exit <Enter> [...]

This choice also allows you to enable or disable the integrated SCSI, video, and Ethernet controllers. – The default setting is Enable for all the controllers. If you select Disable, the system will not configure the disabled device and the operating system will not see the device. (This is equivalent to unplugging the device.) – If the on-boar[...]

The server uses a startup sequence to determine the device from which the operating system loads. For example, you can define a startup sequence that checks for a startable diskette in the diskette drive, then checks the hard disk drive in bay 1, and then checks a network adapter . If the Boot Fail Count choice is enabled, you can restore the BIOS [...]

Select this choice to enable or disable the microprocessor cache. In addition, you can define the microprocessor cache type as write-back (WB) or write-through (WT). Selecting write-back mode will provide the maximum system performance. – Memory Settings Select this choice to manually enable a bank of memory . If a memory error is detected during[...]

Power-on password After you set a power-on password, you can enable the unattended-start mode. This locks the keyboard and mouse, but allows the server to start the operating system. The keyboard and mouse remain locked until you enter the correct password. Y ou can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the pow[...]

The following table provides a summary of the password features. T able 8. Power-on and administrator password features T ype of password Results Power-on password v Enter the password to complete the system startup. v All choices are available on the Configuration/Setup Utility main menu. Administrator password v No password is required to start t[...]

5. Follow the instructions on the screen to change the settings of the selected items; then, press Enter . Choices available from the SCSISelect menu The following choices appear on the SCSISelect Utility menu: v Configure/View Host Adapter Settings Select this choice to view or change the SCSI controller settings. T o reset the SCSI controller to [...]

Installing options This chapter provides instructions to help you add options to the server . Expanded view of the xSeries 350 88 T erminator card Microprocessor Hot-sw ap dr ive tra y assembly Filler panel for hot-s wap drive tra y Filler panel for po wer supply bay P ower supply Hot-sw ap fans Hot-sw ap fans Memory board Dual inline memory module[...]

Component locations This section provides illustrations of the system board, Diagnostic LED panel, memory board, and Advanced System Management Interconnect board component locations. System board component locations The following illustrations detail certain locations on the system board. Note: The illustrations in this document might differ sligh[...]

System board cable connectors: The following illustration shows the location of the cable connectors on the system board. P ower signal (J16) Diagnostic panel (J18) IDE (J21) 120 MM fan (J30) 120 MM fan (J49) Main power (J71) Internal SCSI (J38) External SCSI (J39) Advanced System Management (J69, J68, J67) processor I/O external port connectors: T[...]

System board jumpers: The following illustration shows the location of the flash ROM page swap jumper (J14) and power-on password override jumper (J15) on the system board. Jumper J14 is located at the top of the jumper block, and jumper J15 is located immediately below jumper J14. Flash ROM page sw ap jumper (J14) P ower-on passw ord ov err ide ju[...]

The following illustration shows the location of the microprocessor speed (core-frequency-selection) jumper block on the system board. The jumpers on this block are in the following order , from top to bottom: J13, J27, J28, and J29. See “Installing a microprocessor kit” on page 66 for the jumper speed settings. Note: Any system-board jumper bl[...]

System board LED locations The following illustration shows the location of the lights on the system board. Note: The illustrations in this document might differ slightly from your hardware. Microprocessor 1 error light Microprocessor 2 error light Microprocessor 3 error light Microprocessor 4 error light PCI slot attention lights PCI slot power-on[...]

Diagnostic panel LEDs The following illustration shows the location of the LEDs on the diagnostic panel. The diagnostic panel LEDs are visible through a special cutout area located to the left of the cover-release latch on the top cover . However , to determine the exact location of the error condition in the server , you might need to remove the t[...]

Memory board component locations The following illustration shows the location of the dual inline memory module (DIMM) connectors and error LEDs on the memory board. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. Some of the DIMM error LEDs are not visible in this illustration. The memory board contains 16[...]

Advanced System Management Interconnect board component locations The following illustration shows the connectors and lights for the Advanced System Management Interconnect board. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. The Advanced System Management Interconnect board is also called the service pro[...]

Before you begin Before you begin to install options in the server , read the following information: v Become familiar with the safety and handling guidelines provided in “Safety information” on page 127 and “Handling electrostatic discharge-sensitive devices” on page 130 These guidelines will help you work safely while working with the ser[...]

v Remove items from your shirt pocket (such as pens or pencils) that could fall into the server as you lean over it. v Avoid dropping any metallic objects, such as paper clips, hair pins, or screws, into the server . Handling static-sensitive devices Static electricity , though harmless to you, can seriously damage server components or options. Not[...]

T o Connect T o Disconnect 1. T urn everything OFF . 2. First, attach all cables to devices. 3. Attach signal cables to connectors. 4. Attach power cords to outlet. 5. T urn device ON. 1. T urn everything OFF . 2. First, remove power cords from outlet. 3. Remove signal cables from connectors. 4. Remove all cables from devices. Statement 4 ≥ 18 kg[...]

Removing the server top cover and bezel Review the information in “Before you begin” on page 50 The following illustration shows how to remove the top cover and bezel from the server . Note: The illustrations in this document might differ slightly from your hardware. T op cover Release latch Release latch Cov er release latch Bezel T o remove t[...]

W orking with adapters The following illustration shows the location of the Active ™ PCI adapter expansion slots on the system board. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. Active PCI slots are also called hot-plug PCI slots. PCI slot 1 32-bit 33 MHz (J50) PCI slot 2 64-bit 66 MHz (J51) PCI slot [...]

Attention: Do not remove a hot-plug PCI adapter before performing the operating-system-defined procedure for disabling the Active PCI (hot-plug) slot that contains the adapter . Failure to do so might cause your system to lock up. Refer to your operating-system documentation. Installing a hot-plug adapter The following illustration shows how to ins[...]

c. Press on the rear of the adapter retention assembly and lift the adapter retention cover . Attention: Expansion-slot covers must be installed on all empty slots. This maintains the electromagnetic emissions characteristics of the system and ensures proper cooling of system components. 5. Refer to the documentation that comes with your adapter fo[...]

T o cable the ServeRAID adapter: 1. T urn off the server . 2. Remove all adapters from the Active PCI adapter slots. 3. Remove the plastic dividers between the PCI adapter slots. 4. Press the fan assembly release latches on both sides of the fan assembly; then, remove the fan assembly from the server . Ser veR AID adapter Plasti c dividers F an ass[...]

Attention: When you route the SCSI cable, observe the following: v Do not block the ventilated space in front of the fan assembly . v Do not place the SCSI cable fold on top of the fan assembly . v Do not route the SCSI cable over the memory board assembly . CPU Memory Fan A B C D 1 2 3 4 DASD NMI SP Bus Event Log Non Red Over Spec Te mp PCI Bus Po[...]

Installing internal drives If you add different types of drives, the system can read multiple types of media and store more data. Several types of drives are available, such as: v Diskette v Hard disk v CD-ROM v DVD-ROM v T ape Note: The server supports external tape drives; however , the server does not support internal tape drives. The server con[...]

v The server supports three standard and three optional 1-inch (26 mm) slim-high, 3.5-inch, hot-swap hard disk drives in the hot-swap bays. The standard hot-swap bays are bays 1 through 3 (from bottom to top). The optional hot-swap bays are bays 4 through 6 (from bottom to top). Bays 1 through 3 are located in the standard hard disk drive cage, to [...]

The following illustration shows the rear connectors on the hot-swap-drive backplane before the repeater card is installed, as viewed from the rear of the server . SCSI cable connector SCSI power cable connector I C cable connector 2 Note: T o install an additional hot-swap drive backplane on the back of the server , see “Installing a 3-Pack Ultr[...]

Installing a hot-swap hard disk drive The following illustration shows how to install a hot-swap hard disk drive. Note: Y ou do not have to turn off the server to install hot-swap drives in these bays. Filler panel Drive tra y assembly Drive tr ay handle (in open position) T o install a drive in a hot-swap bay: 1. Review “Before you begin” on p[...]

Installing memory-module kits The illustrations in this document might differ slightly from your hardware. Adding memory to the server is an easy way to make programs run faster . Y ou can increase the amount of memory in the server by installing memory-module options. Y ou must install a bank of four matched dual-inline memory modules (DIMMs). Not[...]

Note: The illustrations in this document might differ slightly from your hardware. Memor y s lot 1 Memor y s lot 5 Memor y s lot 9 Memor y s lot 13 Error LE D s Error LE D s Before you begin: v Review “Before you begin” on page 50 v Read the documentation that comes with your option. T o install a DIMM: Attention: When you handle Electrostatic [...]

b. Place the memory board assembly on a static-protective surface, such as the static-protective package in which an option comes. 3. Locate the DIMM connectors on the memory board. Determine the DIMM connectors into which you will install the DIMMs. (See the notes at the beginning of this procedure.) 4. T ouch the static-protective package that co[...]

Installing a microprocessor kit The server comes with one microprocessor installed on the system board. The server supports up to four microprocessors. If you install at least one additional microprocessor , the server can operate as a symmetric multiprocessing (SMP) server . With SMP , certain operating systems and application programs can distrib[...]

The following illustration is a simplified layout of the microprocessor connector locations and other microprocessor-related components on the system board. Note: The illustrations in this document might differ slightly from your hardware. PCI s lot 1 32-bit 33 MHz (J50) PCI s lot 2 64-bit 66 MHz (J51) PCI s lot 3 64-bit 66 MHz (J52) PCI s lot 4 64[...]

T o install an additional microprocessor: Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take precautions to avoid damage from static electricity . For details on handling these devices, refer to the following Web site and search for ESD: http://www .ibm.com Note: If you are replacing a failed microprocessor , verify th[...]

Changing jumper positions Jumpers located on the system board help you to customize the way the server operates. The server system board contains two-pin and three-pin jumper blocks. In some cases, groups of jumpers might combine to define a function. Three-pin jumper blocks With the three-pin jumper blocks, each jumper covers two of the three pins[...]

Installing a hot-swap power supply The following illustration shows how to install a hot-swap power supply . Note: The illustrations in this document might differ slightly from your hardware. Filler panel P ower supply handle P ower supply DC power light AC po wer light T o install an additional power supply: 1. Remove the filler panel. 2. Place th[...]

CAUTION: If you install a strain-relief bracket option over the end of the power cord that is connected to the device, you must connect the other end of the power cord to an easily accessible power source. Installing a 3-Pack Ultra160 Hot-Swap Expansion Kit Y ou can install an optional 3-Pack Ultra160 Hot-Swap Expansion Kit in the server to connect[...]

The following illustration shows the rear connectors on the SCSI repeater card after the repeater card is installed, as viewed from the rear of the server . SCSI power cable connector SCSI cable connector SCSI repeater card cable connector IC c a b l e connector 2 The following illustration shows how to install a 3-Pack Ultra160 Hot-Swap Expansion [...]

Note: If you connected these optional hot-swap hard disk drives to the optional hot-swap backplane, then the optional hot-swap backplane sets the SCSI IDs for the optional hot-swap backplane and the hot-swap hard disk drives. See “Setting SCSI IDs” on page 80 for additional information. 8. If you have other options to install or remove, do so n[...]

Completing the installation T o complete the installation, you must reinstall the top cover , reinstall the bezel, reconnect all cables that you disconnected, and, for certain options, run the Configuration/Setup Utility program. Follow the instructions in this section. Attention: For correct cooling and airflow , install the top cover before turni[...]

Note: If necessary , refer to “Input/output ports” on page 76 for connector locations. T o install the bezel: 1. Insert the two tabs on the bottom of the bezel into the matching holes on the server chassis. 2. Push the top of the bezel toward the server until the two tabs at the top of the bezel snap into place. Updating the server configuratio[...]

Input/output ports This section provides information about the input/output (I/O) ports on the rear of the server . These ports include the following: v One parallel port v One video port v One keyboard port v One auxiliary-device port (pointing device) port v T wo Ultra160 SCSI ports v T wo serial ports v T wo Universal Serial bus (USB) ports v On[...]

4. Select the parallel port; then, use the arrow keys to advance through the settings available. Note: When you configure the parallel port as bidirectional, use an IEEE 1284-compliant cable. The maximum length of the cable must not exceed 3 meters (9.8 feet). 5. Select Save Settings ; then, select Exit Setup to exit from the Configuration/Setup Ut[...]

Note: If you install a PCI video adapter , the server BIOS will automatically disable the integrated video controller . The following table shows the pin-number assignments for the 15-pin analog video connector on the rear of the server . 1 5 11 15 T able 14. Video-port connector pin-number assignments Pin Signal 1 Red 2 Green or monochrome 3 Blue [...]

T able 15. Keyboard connector pin-number assignments Pin I/O Signal 1 I/O Data 2 N/A Reserved 3 N/A Ground 4 N/A +5 V dc 5 I/O Keyboard clock 6 N/A Reserved Auxiliary-device (pointing device) port The system board has one auxiliary-device port that supports a mouse or other pointing device. The following table shows the pin-number assignments for t[...]

Note: If you install a PCI RAID adapter to configure and manage the internal hot-swap drives, you must move the SCSI cable from the system-board SCSI connector to an internal channel connector on the RAID adapter . See “Cabling example for the ServeRAID adapter” on page 56 for additional information. SCSI cabling requirements If you plan to att[...]

T able 18. 68-pin SCSI connector pin-number assignments Pin Signal Pin Signal 1 +Data 12 35 -Data 12 2 +Data 13 36 -Data 13 3 +Data 14 37 -Data 14 4 +Data 15 38 -Data 15 5 +Data P1 39 -Data P1 6 +Data 0 40 -Data 0 7 +Data1 41 -Data 1 8 +Data 2 42 -Data 2 9 +Data 3 43 -Data 3 10 +Data 4 44 -Data 4 1 1 +Data 5 45 -Data 5 12 +Data 6 46 -Data 6 13 +Dat[...]

Viewing or changing the serial-port assignments T o view or change the serial-port assignments: 1. Restart the server and watch the monitor screen. 2. When the message Press F1 for Configuration/Setup appears, press F1. 3. From the main menu, select Devices and I/O Ports ; then, press Enter . Note: The Devices and I/O Ports choice appears only on t[...]

USB-port connectors Each USB port has an external connector on the rear of the server for attaching USB compatible devices. The following table shows the pin-number assignments for the USB-port connectors on the rear of the server . T able 20. USB-port connector pin-number assignments Pin Signal 1 VCC 2 -Data 3 +Data 4 Ground Ethernet port The serv[...]

all Ethernet traffic associated with it is switched to the redundant (secondary) controller . If the appropriate device drivers are installed, this switching occurs without any user intervention. When the primary link is restored to an operational state, the Ethernet traffic switches back to the primary Ethernet controller . The switch back to the [...]

Hot Plug Solution package, the adapter device driver will not recognize the hot-plug code. This happens because the adapter device driver only checks the NT registry for the Hot Plug package during installation. If the PCI Hot Plug Solution package is added after the adapter device driver is installed, the adapter must be removed and added again in[...]

If the Enable for DMI / Hot Swap Support checkbox is not checked or is not present, traffic will automatically switch back to the primary adapter when the primary link status is restored. In this mode, the adapter cannot be hot-swapped. Users with the IBM Hot Plug PCI for Windows NT Server 4.0 package installed should check the Enable for DMI / Hot[...]

T able 21. Ethernet RJ-45 connector pin-number assignments. Pin Signal Pin Signal 1 Transmit data+ 5 Not connected 2 Transmit data- 6 Receive data - 3 Receive data+ 7 Not connected 4 Not connected 8 Not connected Advanced System Management ports The server has three communication ports dedicated to the Advanced System Management processor . One por[...]

Cabling the server The following illustration shows the cabling for a typical server configuration. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. Refer to the documentation that comes with your options for additional cabling instructions. It might be easier for you to route any cables before you install c[...]

FRU information (service only) Field Replacement Units (FRUs) should be replaced by qualified service personnel only . LED switch card Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 8 8 1 Holding screws 2 LED switch card T o remove the LED switch card, do the f[...]

Four-fan housing Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 1 Release latches 2 Fan housing T o remove the four-fan housing, do the following: 1. Power-off the server , if it is on. 2. Unplug the server . 3. Remove the top cover (see “Removing the server [...]

Dual fan mount assembly with cable Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 Note: T o remove the fan housing assembly with card guides (for four fans), see step 4 on page 57 8 8 1 Holding screws 2 Dual fan mount assembly T o remove the dual fan mount asse[...]

Service processor card assembly Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 8 8 1 Holding screws 2 Service processor card assembly T o remove the service processor card assembly , do the following: 1. Power-off the server , if it is on. 2. Unplug the server [...]

PCI switch card Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 1 Switch card latches 2 Switch card assembly 1. Power-off the server , if it is on. 2. Disconnect the server from the electrical outlet. 3. Remove the top cover (see “Removing the server top cover[...]

Power backplane assembly Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 1 Holding screws 2 Power backplane T o remove the power backplane assembly , do the following: 1. Power-off the server , if it is on. 2. Unplug the server . 3. Remove the top cover (see “[...]

System board assembly with backerplate Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 8 8 1 Shipping screws 2 Release latch assembly 3 System board assembly Note: When replacing the system board, you must either update the system with the latest firmware [...]

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Symptom-to-FRU index This index supports xSeries 350 servers. Notes: 1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. The default configuration can be loaded by starting the system and then pressing the reset button four times, waiting 15 seconds between each press. Once the configu[...]

Beep/Symptom FRU/Action 1-2-4 (RAM refresh verification failed) 1. DIMM 2. System Board 3. Memory Card 1-3-1 (1st 64K RAM test failed) 1. DIMM 2. Memory Card 3. System Board 1-3-2 (1st 64K RAM parity test failed) 1. DIMM 2. Memory Card 3. System Board 1-4-3 (Interrupt vector loading test failed) 1. System Board 2-1-1 (Secondary DMA register failed)[...]

Beep/Symptom FRU/Action 2-4-1 (Video failed, screen believed operable) 1. System board 3-1-1 (T imer tick interrupt failed) 1. System Board 3-1-2 (Interval timer channel 2 failed) 1. System Board 3-1-3 (RAM test failed above address OFFFF h) 1. DIMM 2. Memory card 3. System board 3-1-4 (T ime-Of-Day clock failed) 1. Battery 2. System Board 3-2-1 (S[...]

Beep/Symptom FRU/Action T wo Short Beeps (Information only , the configuration has changed) 1. Run Diagnostics 2. Run Configuration/Setup Three Short Beeps 1. DIMM 2. System Board One Continuous Beep 1. Processor 2. Optional Processor (if installed) 3. System Board 4. Service Processor Card Repeating Short Beeps 1. Keyboard 2. System Board One Long[...]

Diagnostic panel error LEDs The system error LED is turned on when an error is detected. If the system error LED is on, remove the cover and check the diagnostic panel LEDs. The following is a complete list of diagnostic panel LEDs followed by the FRU/Action for correcting the problem. Note: If a diagnostic panel LED is on and the information LED p[...]

Note: The System Error LED will also be on. Diagnostic Panel LED FRU/Action PCI A LED on 1. Check System Error Log for additional information. 2. PCI card in slot 1. See “System board component locations” on page 42 3. Remove all PCI adapters from slots 1-6. 4. Replace failing PCI adapter . 5. System Board. PCI B LED on 1. Check System Error Lo[...]

Diagnostic error codes Note: In the following error codes, if XXX is 000 , 195 ,o r 197 do not replace a FRU. The description for these error codes are: 000 The test passed. 195 The Esc key was pressed to abort the test. 197 This is a warning error and may not indicate a hardware failure. For all error codes, replace/follow the FRU/Action indicated[...]

Error Code/Symptom FRU/Action 020-XXX-002 (Failed Hot-Swap Slot 2 PCI Latch test) 1. PCI Hot-Swap Latch Assembly 2. System Board 020-XXX-003 (Failed Hot-Swap Slot 3 PCI Latch test) 1. PCI Hot-Swap Latch Assembly 2. System Board 020-XXX-004 (Failed Hot-Swap Slot 4 PCI Latch test) 1. PCI Hot-Swap Latch Assembly 2. System Board 020-XXX-005 (Failed Hot[...]

Error Code/Symptom FRU/Action 089-XXX-004 (Failed Optional Microprocessor test) 1. Optional Microprocessor 4 165-060-000 (Unable to communicate with Service Processor . It may be busy .) 1. Re-run the Diagnostic test. 2. T roubleshoot all errors in the error logs; then re-run this test. 3. Disconnect all server and external option power cords, wait[...]

Error Code/Symptom FRU/Action 201-XXX-0NN (Failed Memory test, see ″ Memory Settings ″ on page 37) NN = DIMM location. 1. DIMM Location J1-J16 2. Memory card 201-XXX-999 (Multiple DIMM failure, see error text.) 1. See error text for failing DIMMs 2. Memory card 202-XXX-001 (Failed System Cache test) 1. Microprocessor CPU 1 202-XXX-002 (Failed S[...]

Error Code/Symptom FRU/Action 217-XXX-004 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array . 1. Fixed Disk 5 217-XXX-005 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array . 1. Fixed Disk 6 264-XXX-0NN (NN = SCSI ID of fai[...]

Error symptoms General FRU/Action CD is not working properly . 1. Clean the CD. 2. Run CD-ROM diagnostics. 3. CD-ROM Drive CD-ROM drive tray is not working. (The server must be powered-on.) 1. Insert the end of a paper clip into the manual tray-release opening. 2. Run CD-ROM diagnostics. 3. CD-ROM Drive CD-ROM drive is not recognized. 1. Run Config[...]

Setup Action Setup and Installation CD won’t start. v Be sure the server is supported; all Eserv er s with a startable (bootable) CD-ROM drive are supported. v If the startup (boot) sequence settings have been altered, be sure the CD-ROM is first in the boot sequence. v If more than one CD-ROM drive is installed, be sure that only one drive is se[...]

Power supply LED errors Use the power supply LED information on the following page to troubleshoot power supply problems. Note: The minimum configuration required for the DC Good light to come on is: v Power Supply v Power Backplane v System Board (With pins 2 and 3 on J19 connected together to bypass the power switch; see “System board component[...]

Error Code/Symptom FRU/Action 129 (Internal cache error) 1. Processor 2. Optional processor (if installed) 151 (Real time clock error) 1. Run Diagnostics 2. Battery 3. System Board 161 (Real time clock battery error) 1. Run Configuration/Setup 2. Battery 3. System Board 162 (Device Configuration Error) Note: Be sure to load the default settings and[...]

Error Code/Symptom FRU/Action 201 (Memory test error , see ″ Memory Settings ″ on page 37) If the server does not have the latest level of BIOS installed, update the BIOS to the latest level and run the diagnostic program again. 1. Run memory diagnostics. 2. DIMM 3. Memory card 4. System Board 229 (Cache error) 1. Processor 2. Optional Processo[...]

Error Code/Symptom FRU/Action 1301 (cable to front panel not found) 1. Cable 2. Front Panel 3. Power Switch Assembly 4. System Board 1302 (cable from system board to power on and reset switches not found) 1. Cable 2. Power Switch Assembly 3. System Board 1303 (cable from system board to power backplane not found) 1. Cable 2. Power Backplane 3. Syst[...]

Error Code/Symptom FRU/Action 2400 (Video controller test failure) 1. Video Adapter (if installed) 2. System Board 2462 (Video memory configuration error) 1. Video Adapter (if installed) 2. System Board 5962 (IDE CD-ROM configuration error) 1. Run Configuration/Setup 2. CD-ROM Drive 3. CD-ROM Power Cable 4. IDE Cable 5. System Board 6. Battery 8603[...]

Error Code/Symptom FRU/Action 00180300 (No more memory (above 1MB for PCI adapter) 1. Run Configuration/Setup 2. Failing Adapter 3. System Board 00180400 (No more memory (below 1MB for PCI adapter) 1. Run Configuration/Setup 2. Failing Adapter 3. System Board 00180500 (PCI option ROM checksum error) 1. Remove Failing PCI Card 2. System Board 001806[...]

Error Code/Symptom FRU/Action 01298104 (Bad update data for processor 4) 1. Ensure all processors are the same stepping level and cache size. 2. Processor 4 01298200 (Microprocessor speed mismatch) 1. Ensure all processors are the same speed. I9990301 (Fixed boot sector error) 1. Hard Disk Drive 2. If RAID system, refer to the Hardware Maintenance [...]

I2C bus fault messages The System Event/Error Log may contain I2C bus fault messages from both the Service Processor Diagnostic and the Advanced System Management processor , indicated by the source DIAGS and SERVPROC, respectively . The format of the DIAGS messages from the revision ARY1 15 and later are formatted as either I2C Bus x bad or device[...]

Message Action Failure reading I2C device. Check devices on bus 9. 1. Reseat DIMMs 5, 6, 7l, and 8 2. Replace DIMMs 5, 6, 7l, and 8 3. Replace memory card 4. Replace System Board Failure reading I2C device. Check devices on bus 9. 1. Reseat DIMMs 9, 10, 1 1, and 12 2. Replace DIMMs 9, 10, 1 1, and 12 3. Replace memory card 4. Replace System Board F[...]

Message Action Power Supply ″ X ″ T emperature Fault (level-critical; power supply ″ x ″ had over temperature condition) 1. Ensure system is being properly cooled; see “T emperature checkout” on page 23 2. Replace Power Supply ″ X ″ System over temperature for CPU ″ X ″ (level-warning; CPU ″ X ″ reporting over temperature co[...]

Message Action Power Supply ″ X ″ fault (level-critical; power supply ″ X ″ has been removed or has encountered some other fault) 1. Check error log for other messages. 2. See “Power checkout” on page 20 Power Supply ″ X ″ overvoltage fault (level-critical) 1. See “Power checkout” on page 20. Power Supply ″ X ″ AC power remo[...]

T emperature related system shutdown Message Action System shutoff due to CPU ″ X ″ over temperature (level-critical; CPU ″ X ″ is over temperature) 1. Ensure system is being properly cooled , see “T emperature checkout” on page 23 2. Replace CPU ″ X ″ System shutoff due to CPU ″ X ″ under temperature (level-critical; CPU ″ X [...]

Undetermined problems Y ou are here because the diagnostic tests did not identify the failure, the Devices List is incorrect, or the system is inoperative. Note: A corrupt CMOS can cause undetermined problems. Check the LEDs on all the power supplies, see“Power supply LED errors” on page 1 10 If the LEDs indicate the power supplies are working [...]

Parts listing, T ype 8682 The following parts information is for the xSeries 350, T ype 8682, Models 1RY 2RY 4RY 5R Y 6RY . System 8 8 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 © Copyright IBM Corp. 2000 123[...]

Index xSeries 350, T ype 8682 (models 1R Y 2R Y 4R Y 5R Y 6R Y) FRU No. 1 T op cover assembly (all models) 36L961 1 2 Memory card with backer plate assembly (all models) 00N6637 3 CPU terminator card, slot 2 (models 1RY 4RY) 94H0598 4 92mm x 38 fan assembly (all models) 37L0305 5 700MHz/1MB processor (models 1RY 4RY) 19K091 1 5 700MHz/2MB processor[...]

Index xSeries 350, T ype 8682 (models 1R Y 2R Y 4R Y 5R Y 6R Y) FRU No. Cable, signal system board to SCSI backplane (all models) 37L0350 Power cord (all models) 6952301 Keyboards Keyboard FRU No. US English 37L2551 French Canadian 37L2552 LA Spanish 37L2553 Arabic 37L2555 Belgium/French 37L2556 Belgium/UK 37L2557 Bulgarian 37L2558 Czech 37L2559 Da[...]

Power cord FRU No. Argentina, Australia, New Zealand, Papua New Guinea, Paraguay , Uruguay , Western Samoa 12J5128 Antigua, Bahrain, Brunei, Channel Islands, Cyprus, Dubai, Fiji, Ghana, Hong Kong, Iraq, Ireland, Kenya, Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar , Sierra Leone, Singapore, T anzania, Uganda, United Kingdom, Y e[...]

Related service information Note: The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology , and service information provided in this manual. Safety information The following section c[...]

Electrical safety CAUTION: Electrical current from power , telephone, and communication cables can be hazardous. T o avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration proc[...]

v Regularly inspect and maintain your electrical hand tools for safe operational condition. v Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. v Always look carefully for possible hazards in your work area. Examples of these hazards are moist floo[...]

b. The power cord should be the appropriate type as specified in the parts listings. c. Insulation must not be frayed or worn. 4. Remove the cover . 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamina[...]

Safety notices (multi-lingual translations) The caution and danger safety notices in this section are provided in the following languages: v English v Brazilian/Portuguese v Chinese v French v German v Italian v Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number . This number is us[...]

Statement 2 CAUTION: When replacing the lithium battery , use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer . If your system has a module containing a lithium battery , replace it only with the same module type made by the same manufacturer . The battery contains lithium and can explode if not properly u[...]

Statement 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. T o remove all ele[...]

Importante: T odas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção. Por exemplo, se uma instrução de cuidado[...]

Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante. A bateria contém lítio e pode explod[...]

Instrução 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alime[...]

Related service information 137[...]

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Related service information 143[...]

Important: T outes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traduct[...]

Notice n° 2 A TTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le [...]

Notice n° 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) A TTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 A TTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la [...]

Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer . Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten V ersionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in dies[...]

Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM T eilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller . Die Batterie enthält Lithium und kann bei unsachgemä[...]

Hinweis 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der V orderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr[...]

Importante: T utti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione. Ad esempio, se un avviso di attenzione inizia con il numero 1, la relativ[...]

A vviso 2 A TTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo ug[...]

A vviso 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg A TTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. A vviso 5 A TTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità p[...]

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Importante: T odas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín. Por ejemplo, si una declaraciín d[...]

Declaración 2 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el[...]

Declaración 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg PRECAUCIÓN: T ome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el disp[...]

Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Processor or hard disk u[...]

When referring to hard disk drive capacity , GB equals one bilion bytes. T otal user-accessible capacity may vary depending on operating environments. IBM makes no warranties, express or implied, regarding non-IBM products and services that are ServerProven ® , including but not limited to the implied warranties of merchantability and fitness for [...]

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 Part Number: 24P2905 File Number: Printed in U.S.A. (1P) P/N: 24P2905[...]