IBM Aptiva 2140 manuel d'utilisation

2140 2142 Hardware Maintenance Service for Service Level A Machine T ypes 2140 and 2142 and IBM Monitors[...]

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2140 2142 Hardware Maintenance Service for Service Level A Machine T ypes 2140 and 2142 and IBM Monitors[...]

Second Edition (January 1998) The following paragraph does not apply to any state or country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHA[...]

Contents Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Voltage Supply Switch Settings .................... vii Positionnement du sélecteur de tension ............... viii Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Safety Notices (Multi-Lingual Translations) .............. x Laser C[...]

Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Index of Symptoms, Messages, Error Codes, or Beeps ........ 2-9 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34 Memory . . . . . . . . . . . . . . . . . . . . . . . [...]

Pentium MMX Processor Speed—Type A-1 ............ 5-4 System Board Layout—Type A-2 ................... 5-5 System Board Locations—Type A-2 ................ 5-6 Processor Bus Factor—Type A-2 .................. 5-7 Factory-Installed Modem Card ..................... 5-8 Hard Disk Drive Jumper Settings .................... 5-10 CD/DVD-ROM Drive[...]

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Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used. Any functionally equivalent pro[...]

Positionnement du sélecteur de tension Votre Aptiva IBM peut comporter des sélecteurs de tension qui doivent être positionnés correctement en fonction de la tension adéquate. Si votre écran ou votre unité centrale sont équipés d’un sélecteur de tension, vérifiez-en le positionnement en procédant de la manière suivante : 1. Le tableau[...]

Safety Information The construction of the IBM Aptiva Personal Computer provides extra protection against the risk of electrical shock. This computer has a power cord with a three-prong plug that is required to ground metal parts. It is the responsibility of the person installing the computer to connect it to a properly grounded electrical outlet. [...]

Safety Notices (Multi-Lingual Translations) The safety notices in this section are provided in the following languages: English Brazilian/Portuguese Chinese French German Hungarian Italian Russian Slovakian Spanish x[...]

Safety Notice 1 Before removing any FRU, power-off the computer, unplug all power cords from electrical outlets, then disconnect any interconnecting cables. Antes de remover qualquer unidade substituível no local (Field Replaceable Unit - FRU), desligue o computador, retire todos os cabos de alimentação das respectivas tomadas eléctricas, remre[...]

Safety Notice 2 The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts [...]

Safety Notice 2 Continued La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato, smontarla, riscaldarla ad una temperatura superiore ai 100 gradi centigradi, incendiarla o gettarla in acqua. Smaltirla secondo la normativa in vigore (DPR 915[...]

Laser Compliance Statement Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations[...]

El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí especificados puede provocar la exposición a radiaciones peligrosas. Opening the CD-ROM drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive. Do not open. Some CD-ROM drives contain an embedded Class[...]

Radiación láser al abrir. No mire fijamente ni examine con instrumental óptico el haz de luz. Evite la exposición directa al haz. xvi[...]

Federal Communications Commission (FCC) Notice IBM Aptiva Type 2140, 2142 Federal Communications Commission (FCC) Statement Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interferen[...]

Canadian Department of Communications Compliance Statement This equipment does not exceed Class B limits per radio noise emissions for digital apparatus, set out in the Radio Interference Regulation of the Canadian Department of Communications. Avis de conformité aux normes du ministère des Communications du Canada Cet équipement ne dépasse pas[...]

Attention Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Étiquette d'homologation du ministère des Communications du Canada AVIS : L'étiquette du ministère des Communications du Canada identifie le matériel homologué. Cet[...]

Load Number (LN): The load number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load of all the devices do[...]

Trademarks The following terms are trademarks or service marks of IBM Corporation in the United States and other countries. Intel and Pentium are trademarks or registered trademarks of Intel Corporation. Windows and the Windows NT logo are trademarks or registered trademarks of Microsoft Corporation. UNIX is a registered trademark in the United Sta[...]

xxii[...]

Preface This manual is intended to be used as a stand-alone document to service this product. It is divided into the following chapters: “General Information” contains a brief description of this manual. “Check Procedures” provides step-by-step instructions that aid in locating the failing Field Replaceable Unit (FRU). “Diagnostic Aids”[...]

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General Information Chapter Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Parts/Test Point Locations .[...]

Chapter Description This chapter contains general information about the contents of this manual, product descriptions, and other information useful when servicing the product. Diagnostic Information The diagnostic information contains the check procedures you use to diagnose and isolate product failures. Diagnostic information consists of: Start: T[...]

Using the Check Procedures Failing Parts or Assemblies: The check procedures generally help you trace a problem to one part or assembly. The last step of the specific check procedure you are using indicates that a part or assembly is failing. You should inspect the part or assembly before you decide to replace it. It might be loose, dirty, or in ne[...]

Noncritical malfunctions cause incorrect results that might not be apparent to the user. An example of a noncritical error is a memory module failure. If a noncritical error occurs, an error code is displayed, and the testing is stopped. Testing can be continued on a noncritical error by pressing the Esc key. After a successful POST (one in which n[...]

Appendix: Model Configurations and FRU Part Numbers This appendix contains tables, listed by country, of models and FRU part numbers. Refer to this when ordering FRUs or to determine the part number of the system board or DIMM installed in the machine you are servicing. General Information 1-5[...]

Product Description This manual contains service information for the Service Level A ( SL-A ) model of the IBM Aptiva Personal Computer, worldwide. The Machine Type 2140 and Machine Type 2142 are minitower systems containing slots for six adapter cards and bays for six input/output devices (drives) The Machine Type 2142 comes with the Media Console[...]

– 8 MB, 16 MB, 32 MB, 64 MB or 128 MB DIMM modules. – 60 ns Gold SDRAM Maximum system board memory is 384 MB. See Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1 for memory configuration. Refer to “System Memory” on page 1-27. Ports: parallel, serial, mouse, keyboard, USB(two), video, MIDI/Joystick, audio out[...]

The Type A-2 system board supports Pentium II processors and has the following features: 512 KB internal cache memory. Cache is not upgradeable. ATI- Rage Pro video and 3-D Accelerator with 2 MB SGRAM video memory, upgradeable to 4 MB with a 2 MB SODIMM SGRAM upgrade module. Three, 168-pin Gold DIMM memory module sockets support these memory module[...]

One of the following processors can be installed on the Type A-2 system board: Pentium II-233 MHz Pentium II-266 MHz Pentium II-300 MHz Pentium II-333 MHz Power Supplies (with Power Management Features) The power supply is a 200-W switchable high/low voltage power supply with a variable fan speed and a connector for a detachable grounded 3-wire pow[...]

One pair of external subwoofers (on some models). Joystick (on some models). Hard Disk Drive The hard disk drive is a 3.5-in. slimline IDE AT drive with “look-ahead” cache memory and a maximum of 14 ms average access time. Access time varies by the hard disk drive and the hard disk drive manufacturer. Monitors MM55 (Type 2116) – 15 inch FST C[...]

- All audio function dependent on system unit. – External headphone, microphone, and USB connectors. – 2.1 meter interface cable. – Power management (system dependent). – Connector for detachable grounded 3-wire power cord. – Auto-sensing power supply 88-264 VAC 50/60Hz. Keyboard Aptiva EZ button keyboard with 1.8-m (6-foot) cable Mouse S[...]

Hardware Interfaces The following peripheral interfaces for adapters, options, and drives are supported in the system unit. Table 1-1. Hardware Interfaces Item Interface Hard disk drives IDE local bus interface (American National Standards Institute–ANSI) Input/output (I/O) adapter cards Adapters that are IBM AT-ISA compatible and operate at 8 MH[...]

Refresh Rates and Monitor Frequencies This section provides the refresh rates and monitor frequencies for Type A-1 and Type A-2 system boards. Refresh Rates and Monitor Frequencies—Type A-1 The following table lists the maximum vertical refresh rates for the Type A-1 system board, which contains a Trident 9750 video chip with 2 MB video memory Re[...]

Power-On Password, CMOS Reset A power-on password denies access to the system by an unauthorized user when the system is powered on. When a power-on password is active, the password prompt appears on the screen each time the system is powered on. The system unit starts after the proper password is entered. In some cases, you might be required to se[...]

any Power Management settings. See “Power Management” on page 1-21.) Notes: 1. To reinstall the password, the user must enter a password in the Setup Utility. 2. Disabling the power on password reconfigures the system. Run the Setup Utility to clear any 16X errors. 3. To determine if the machine you are servicing has the Power Management featur[...]

Amplifier Card BIOS Type 2140, 2142 computers come with either a Tier 1 or Tier 2 amplifier card. Tier 1 amplifier card has one speaker output jack Tier 2 amplifier card has two output jacks; one for the speakers and one for the sub woofer. When replacing a system board, the BIOS setting on the new system board must match the amplifier card that is[...]

f. At the dash “-” prompt, Type d fffa:0 , then press the Enter key. g. The right side of the screen will display the Serial Number (23AXXXX) , Tier audio card, TIERx_AUDIO , and system model number (214X) . h. The “x” in the TIERx_AUDIO denotes the Tier card the computer is set to use. 3. If the amplifier card installed matches the type li[...]

Setup Utility The Setup Utility lets you view and change important information about the computer and its hardware. Using the Setup Utility You might need to use the Setup Utility in the following situations: If you add or replace a hardware option (such as a diskette drive, hard disk drive, or memory module), and you want to verify or make a chang[...]

The Setup Utility screens display the type of information shown here. The actual screens on the computer might look slightly different, but they operate the same way. Here are the keys you use to move through and make changes to the Setup Utility screens. Keys Function ↑ ↓ Use these arrow keys to highlight an option. ← → Use these arrow key[...]

IBM SurePath Setup Utility -------------------------- Main Menu ------------------------ Select a Menu: System Information Video Information Audio Information Disk Drives Input/Output Ports Power Management Plug and Play Startup Options Model Information Date and Time Advanced Options Figure 1-1. Setup Utility Screen Making Changes with the Setup U[...]

If you add or change a drive, you must select the correct drive type on this screen. If you are adding a hard disk or CD/DVD-ROM to the computer, see “System Board Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5. If both a CD/DVD-ROM drive and a hard disk drive are installed, the jumpers on the hard disk driv[...]

Power Management can: Put the computer in a Suspend mode to conserve energy when you have not used the mouse, keyboard, or hard disk for an amount of time you select. Automatically Resume the computer when the phone rings so that the computer can receive a fax or take a message. Automatically power-on and power-off the computer when using Home Dire[...]

Startup Options: This screen provides information about the computer power-on (startup) sequence. When you power the computer on, it looks for the operating system files. Use the Startup Sequence option to tell the computer where to look for these files. The computer can search for these files on a diskette, an adapter card, a network, or a hard di[...]

Cache memory is special buffer storage that holds frequently used instructions and data, and works faster than main storage. With cache memory installed, the applications and programs run faster. You can disable cache memory to slow down the computer. ROM shadowing This feature provides memory boundary information. Memory options This feature provi[...]

Table 1-4. Power Management Utility Normal Operation What Happens Explanation Delay before mouse works. This is normal for the Suspend feature of Power Management. It might take a few seconds. Computer wakes up when the phone rings. This is a normal feature of the - Wake Up When the Telephone Rings feature. This can be disabled in the Control Panel[...]

POST Error History The computer automatically keeps a history of the last three POST errors. You can access the POST Error History by pressing F9 when the IBM APTIVA logo appears. The POST Error History shows the last three error codes in a list, with the most recent error code added to the bottom of the list, as shown in Figure 1-2. Most re cent e[...]

System Memory Both Type A-1 and Type A-2 system boards support 168-Pin 60 ns, Gold, SDRAM, 64 bit Dual Inline Memory Module, (DIMM). Maximum memory supported by Type A-1 and Type A-2 system boards is 384 MB. DIMM Identification 168-pin memory DIMMs can usually be identified by the information on the chip modules. (for example, 2Mx64, 6 ns, EDO ). T[...]

Specifications Size: Machine Type 2140 system unit – Width: 362 mm (14.25 in.) – Depth: 444 mm (17.50 in.) – Height: 127 mm (5.00 in.) Machine Type 2142 system unit – Width: 241 mm (9.50 in.) – Depth: 438 mm (17.25 in.) – Height: 432 mm (17.00 in.) Monitor – MM55 (Type 2116) - Width: 466 mm (18.3 in.) - Depth: 410 mm (16.1 in.) - Heig[...]

Environment: Temperature, system unit and monitor – Power on: 10° to 35°C (50° to 95°F) – Power off: 10° to 40°C (50° to 104°F) Humidity, system unit and monitor – Power on: 8% to 80% – Power off: 8% to 80% Maximum altitude: 2134 m (7000 ft) Heat output: Machine Type 2140 system unit – Typical (as shipped): 170 Btu/hr – Maximum [...]

Operating Requirements All machines have two power on switches: one on the system unit (Media Console for Type 2142) and one on the display. Some high voltage machines (180–259 V ac) might have a power cord from the display to the system unit and a non-switched appliance connector. MM55 (Type 2116) and MM75 (Type 2168) monitors have universal aut[...]

Check Procedures Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Index of Symptoms, Messages, Error Codes, or Beeps ........ 2-9 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37 Keyboard . . . . . . . . . . . . [...]

Start This is the entry point for all check procedures. The check procedures use failure symptoms, POST error codes, or beeps to help determine the failing field replaceable unit (FRU). Follow the suggested check procedures or use the Diagnostics and Utilities CD to determine the problem FRU. The Diagnostics and Utilities program comes on one CD su[...]

POST Error Codes: A POST error code can occur in three ways: 1. Under the System Memory count at the upper-left corner of the screen. 2. After one or more beeps, followed by an error code and/or explanatory message. 3. As a sequence of beeps with no other messages or error codes displayed. Note: It might take a minute or more for the system to resp[...]

(continued) 001 (continued) – Power-off the system unit whenever removing or replacing FRUs. – Remove all adapter cards, except for the factory-installed modem adapter card and any IBM Aptiva factory-installed adapter cards. – Remove all telephone cables from the Modem. – Disconnect any drives except: 3.5-in. diskette drive Hard disk drive [...]

002 (continued) 5. Press the ← key, if needed, to Disable the Suspend Timer 6. Press Esc to exit the Power Management menu. 7. Press Esc again to exit the screen. 8. Press Enter to save the changes and exit the Setup Utility. 9. Suspend Timer is now disabled. When service is complete, restore the Suspend Timer to its original setting. 1. Power-on[...]

(continued) 007 – Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9. 008 (From step 006) – If not already inserted, place the Diagnostics and Utilities CD in the CD/DVD-ROM drive. – Power-off the system unit. – Power-on the system unit, and check for the following responses: 1. Readable instructions or Main Menu DID[...]

010 (continued) DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT? Yes No 011 – The System Configuration Report shows only those devices supported by the Diagnostics and Utilities CD and only factory-installed devices for the model you are servicing. – If a device is missing from the list and is no[...]

(continued) 014 (continued) Check all adapter card cables and connectors for proper installation. Make sure all of the above are set correctly and show the correct voltages and continuity. Replace any defective cables or adapter cards. See “Power Supply” on page 2-34, “System Board Layout—Type A-1” on page 5-2, and “System Board Layout?[...]

Index of Symptoms, Messages, Error Codes, or Beeps Table 2-1 on page 2-11 lists failure symptoms and possible causes. The most likely cause is listed first. Make sure you complete all items in the cause or “Action/FRU” column. When servicing a system, always begin with “Start” on page 2-2. This index can also be used to help you decide whic[...]

If you observe: Go to: Symptoms that are not beeps or error codes Page 2-11 Beeps in any combination Page 2-25 Error codes displayed on the screen Page 2-27 2-10[...]

Table 2-1 (Page 1 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Note: To diagnose a problem, first find the symptom, message, error code, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. I[...]

Table 2-1 (Page 2 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Butterfly Cylinder Access Test Failed. Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive. Hard Disk Drive Hard Disk Drive Cable System Board[...]

Table 2-1 (Page 3 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU CD/DVD-ROM drive does not read data files and no error codes or messages are displayed. Cannot read from Drive E. Retry loading CD message is displayed with disc loaded in CD/DVD-ROM d[...]

Table 2-1 (Page 4 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Diskette drive indicator LED remains on or does not light when drive is active. Diskette drive connection/cable Diskette drive System board Disk Error Encountered Opening Output File P[...]

Table 2-1 (Page 5 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU General Function Failed. Remove one adapter at a time until the symptom goes away. Any Adapter System Board Hard disk or power-on indicator LED does not light but machine functions nor[...]

Table 2-1 (Page 6 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Invalid Format - Bad Track error message appears when trying to format a known-good diskette. Diskette drive connection/cable Diskette drive System board Incorrect memory size shown or[...]

Table 2-1 (Page 7 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Linear Cylinder Access Test Failed. Hard disk drive error. Hard Disk Drive Hard Disk Drive Cable System Board Logic Function Failed. CPU Logic test error. Processor System Board Loopba[...]

Table 2-1 (Page 8 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Monitor problem not listed above (including blank or illegible monitor). “Monitor” on page 2-53 System board No beep during POST. Normal condition. There are no beeps during POST. [...]

Table 2-1 (Page 9 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Parallel port or serial port failure (system board port). “Diagnostics and Utilities Device Presence Test” on page 2-43. Test using a wrap plug while running Diagnostics and Utilit[...]

Table 2-1 (Page 10 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU System fan does not run when the power supply fan runs. With power-on, check the system fan connector J1 on Type A-1 system board and connector J16 on Type A-2 system board for +12 V [...]

Table 2-1 (Page 11 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU RAM Memory Error in Block n. Bad bits n. Memory error. Memory Module System Board RAM Test Failed. Memory error. Memory Module System Board Read error on cylinder n. Hard disk drive f[...]

Table 2-1 (Page 12 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Some or all keys on keyboard do not work. “Keyboard” on page 2-39. Keyboard Keyboard connection/cable Media Console (Type 2142) System Board Serial or parallel port device failure[...]

Table 2-1 (Page 13 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU The Address Exceeds The Size Of Your Memory. An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact me[...]

Table 2-1 (Page 14 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU You Cannot Delete the Motherboard. "Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option. Make the correct select[...]

Table 2-1 (Page 15 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Beeps Note: The system has an error if you hear any beeps before POST is completed. Important In the following Beep Code Index, the numbers indicate the sequence and number of beeps. [...]

Table 2-1 (Page 16 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 2-1-X The first 64 KB of RAM failed. “Memory” on page 2-37. System Board 2-2-2 Display adapter, if installed. System Board 2-2-X The first 64 KB of RAM failed. “Memory” on pag[...]

Table 2-1 (Page 17 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Error Codes 107 - System board, processor update error. (A-2 system board only) Flash BIOS System Board 10X - System board error or continuous beep. System Board 110 - System board pa[...]

Table 2-1 (Page 18 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 162 - CMOS RAM error. CMOS clock/battery (if less than 2.8 V dc) Run the Setup Utility; see “POST Error Codes” on page 2-3. System Board 163 - Real-time clock error. Set date and [...]

Table 2-1 (Page 19 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 602 - Invalid diskette boot record. Diskette media Diskette connection/cable Diskette drive 662 - Diskette drive configuration error. “Factory-Installed Drive Devices” on page 2-4[...]

Table 2-1 (Page 20 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 11XX - Serial port test errors not listed above. Test using a wrap plug while running Diagnostics and Utilities. “Diagnostics and Utilities Device Presence Test” on page 2-43. Ser[...]

Table 2-1 (Page 21 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 1801 - PCI Error (ROM not available). A PCI adapter card has requested memory resources that are not available. 1. Choose ISA Legacy Resources from the Setup Utility main menu, and ma[...]

Table 2-1 (Page 22 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 1804 - PCI Error (memory below 1 MB not available). A PCI adapter card has requested a memory address that is not available. 1. Choose ISA Legacy Resources from the Setup Utility main[...]

Table 2-1 (Page 23 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 5886 - Pointing device attached to Media Console Check Pointing device cable Pointing device 5962 - CD/DVD-ROM configuration error (sound adapter card driver works correctly). “Fact[...]

Power Supply 001 – Check all drive and power supply connections for proper installation. – Power-off the system unit. – Check the power cord for continuity. Replace if necessary. – Check for the correct line voltage from the power outlet, and verify that the voltage selector switch (if present) is set for the correct voltage. – Power-on t[...]

1 10 11 20 +3.3 Vdc +3.3 Vdc +3.3 Vdc -12 Vdc GND GND ON/OFF GND GND GND GND GND -5 Vdc PWR Good +5 Vdc +5 Vdc Aux +5 Vdc +5 Vdc +5 Vdc +12 Vdc Figure 2-1. System Board Power Supply Connectors (Bottom View) 5 V dc 12 V dc 4 1 Figure 2-2. Hard Drive or CD/DVD-ROM End of Power Cable 14 5 V dc 12 V dc Figure 2-3. 3.5-In. Diskette Drive End of Power Ca[...]

(continued) 006 (continued) ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN? Yes No 007 Replace the power supply. 008 – The power supply is working normally. (If you suspect the on/off switch cable assembly, see Step 009.) If the fan continues to run when all connectors are plugged back in, go to “Undetermined Problem” on page 2-56. If the fan [...]

Memory Note: SDRAM DIMM memory for Type 2140 and Type 2142 is automatically detected and configured. If memory is added, the system will use the added memory. However, if memory is removed or a DIMM becomes defective a POST error 164 might occur. Maximum system memory for Type 2140 and Type 2142 is 384 MB. 001 – Insert the Diagnostics and Utiliti[...]

(continued) 006 (continued) (From step 003) – Follow the screen instructions to run the Memory tests. DID THE MEMORY TESTS COMPLETE WITHOUT AN ERROR? Yes No 007 – Replace each DIMM, one at a time, with a known-good DIMM of the same size and type. – If the problem goes away, the last DIMM replaced is defective. If all DIMMs have been replaced [...]

Keyboard 001 A failing mouse can show up as a keyboard failure. – Power-off the system unit. – (Type 2140) Disconnect the mouse from the system unit. – (Type 2142) Disconnect the mouse from the Media Console. – Power-on the system unit. DID THE SYMPTOM REMAIN? Yes No 002 Replace the failing mouse. 003 – Power-off the system unit and wait [...]

(continued) 005 (continued) DID THE SYMPTOM CHANGE? Yes No 006 Go to Step 008. 007 – Check the Media Console cable for continuity. See “Media Console Cable” on page 5-16 for pin locations. – Depending on service procedures, replace the keyboard, Media Console host card, Media Console client card, Media Console cable, or Media Console. – I[...]

008 (continued) ARE THE VOLTAGES CORRECT? Yes No 009 Replace the system board. 010 Replace the keyboard. If the symptom remains, replace the system board. Check Procedures 2-41[...]

Mouse Note: A sticking keybutton can cause the mouse to operate incorrectly. If you suspect this, go to “Keyboard” on page 2-39. 001 – Check the mouse connection and reseat the cable in the correct plug. – Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive. – Power-off the system unit. – Make sure the mouse ball turns fre[...]

Diagnostics and Utilities Device Presence Test 001 DO ANY MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS APPEAR? Yes No 002 Go to Step 004. 003 Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9. If directed here from the Index, go to Step 006. 004 (From step 002) – Insert the Diagnostics and Utilities CD into the CD/DVD-ROM dr[...]

(continued) 006 (continued) DOES THE HARDWARE CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT? Yes No 007 – The System Configuration Report shows only those devices supported by the Diagnostics and Utilities CD and only factory-installed devices for the model you are servicing. – If a device is missing from the [...]

Layout—Type A-1” on page 5-2, and “System Board Layout—Type A-2” on page 5-5. – Run the Easy Test Diagnostics test again. – If an error or other symptom is displayed, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9. – If no error can be detected or the symptom is intermittent, go to “Undetermined Problem[...]

Media Console Drive Devices Problems with the 3.5-in. diskette Drive, the CD/DVD-ROM drive, keyboard, mouse, the On/Off switch, or the hard disk drive LED might be caused by the Media Console. Multiple error codes can also be the result of a loose Media Console cable or defective host or client cards. If the system unit powers up with some or all o[...]

Factory-Installed Drive Devices Use this check procedure to test any factory-installed drives. Attention: The customer might have customized settings in the Setup Utility (other than default settings) on the computer you are servicing. Running the Setup Utility might alter those settings. Note the current settings and verify that the customer setti[...]

(continued) A-1 system board, and J25 on the Type A-2 system board. 2. Check the hard disk drive jumper settings (see “Parts/Test Point Locations” on page 5-1). 3. Check the voltages to the disk drive power connectors with the power on (see “Power Supply” on page 2-34). 4. Try to correct the drive setting in the 3 (SETUP) option in the Setu[...]

Zip Drive The factory installed Zip drive operates in the same manner as a hard drive. The Zip drive, in the Setup Utility, will display as a hard disk drive with a capacity of 100 MB. The Zip drive is jumpered as Master. See “Zip Drive” on page 5-14 for jumper settings. The following drive initialization information must be entered in the CMOS[...]

33.6 Kbps and 56 Kbps DSVD Modem Adapters Note: The factory-installed modem is a DSVD (Digital Simultaneous Voice and Data) modem with cables for modem to audio and modem ring detect. 001 – Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive. – Power-off the system unit. – Power-on the system unit. – Make a note of any error m[...]

004 (continued) DOES THE SYSTEM FAIL TO WAKE UP WHEN THE- 'WAKE UP THE COMPUTER WHEN THE PHONE RINGS' FEATURE IS ENABLED? Yes No 005 – The Wake Up on Ring feature is working normally. If the symptom remains, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9. 006 – Select 'Start' from the Desktop. –[...]

(continued) 009 (continued) DID THE SYMPTOM REMAIN? Yes No 010 Replace the system board 011 DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE MODEM? Yes No 012 Go to “Start” on page 2-2. 013 Check modem to audio and modem ring detect cables. If the symptom remains, replace the modem adapter card. – or – Replace the system board. 2-52[...]

Monitor First, review the “Display Self Test” on page 3-12, then follow step 001. 001 – Power-off the system unit and monitor. – Remove all adapter cards. – Make sure the monitor I/O signal cable is properly connected to the system unit and monitor. – Make sure the power cords are properly connected to the system unit and monitor, and t[...]

(continued) 004 (continued) Replace the monitor. 005 Check the monitor I/O signal cable. Replace if defective. – or – Replace the system board. 006 (From step 002) – Power-off the system unit and monitor. – Unplug the monitor I/O signal cable from the system unit. – Power-on the system unit and monitor. DOES THE SCREEN CHANGE FROM BLACK ([...]

010 (continued) – Follow the prompts and perform the video test. Note: You might have to refine the monitor controls to obtain the best image. DID THE MONITOR SUCCESSFULLY PASS ALL TESTS? Yes No 011 Replace the monitor. If the symptom remains, replace the system board. 012 You have successfully completed the video Diagnostics and Utilities tests.[...]

Undetermined Problem Check the POST Error History The system board retains the last three POST error codes in a POST Error History saved in CMOS memory. Each time a POST error code is detected at the power-on/power-off cycle, it is added to the bottom of the list in the POST Error History. Most re cent er ror code is li sted at bott om Figure 2-5. [...]

2. Perform the following checks, one by one, until you have isolated the problem FRU (refer to “Parts/Test Point Locations” on page 5-1 for locations): Check all system board jumper positions. Check all adapter card jumper positions. Check all adapter card switch settings. Check all device jumper positions. Check all cables and connectors for p[...]

(continued) 4. If there are beeps, replace the system board and use the current processor on the FRU system board. 5. If there are no beeps, replace the processor and use the current system board. 6. If there are still no beeps, replace the current system board and use the FRU processor removed in step 5. 2-58[...]

Diagnostic Aids Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Power-On Self Test ........................... 3-2 Diagnostics and Utilities CD ...................... 3-3 Creating a Diagnostics Bootable Diskette ............... 3-4 Diagnostic Test Programs ....................... 3-6 Error Messages . . . . . . . . . .[...]

Introduction This section explains the diagnostic aids that are available for troubleshooting problems on the system. Power-On Self Test Each time you power-on the system, the power-on self test (POST) is initiated. The POST takes up to 120 seconds to complete (with Power Management disabled or not installed), depending on the options installed. Th[...]

6. The system attempts to load the operating system as customized. If an operating system is not found, a graphic message (icon) is displayed requesting the user to insert a diskette into drive A and press the F1 key to resume operation. Diagnostics and Utilities CD The Diagnostics and Utilities program comes on a CD packaged with this book. The CD[...]

Creating a Diagnostics Bootable Diskette The Diagnostics and Utilities CD allows you to create a bootable advanced diagnostics diskette. This permits the flexibility of loading the diagnostics program from either the CD/DVD-ROM drive or the Diskette drive. Note: Because of the expanded options of the Service Level A Diagnostics CD, the preferred wa[...]

5. If any POST errors appear after POST, make a note of the errors and press the Esc key. A message will display on the screen saying that due to disk space constraints, no mouse driver has been included in the diskette. One is available on the Diagnostics and Utilities CD (MOUSE.COM file). 6. Press any key to manually invoke the advanced diagnosti[...]

Diagnostic Test Programs The test programs on the Diagnostics CD include the following features: Feature Description Easy Test Diagnostics Automatic test of major components of the system. Advanced Diagnostic Tests Identifies most problems associated with the following major components: System board Sound card functions Hard disk drives Diskette dr[...]

Error Messages Messages generated by the software—the operating system or application programs—generally are text messages, but they also can be numeric. The following are the various error messages. POST error messages POST beep codes Diagnostic error messages Software generated messages Multiple messages Error Message Description POST Error M[...]

Using the Advanced Diagnostic Test Programs The test programs provide advanced functions and utilities for users and service or support professionals to troubleshoot even the most difficult problems. Program Navigation You can maneuver within the test programs by typing the first letter of a menu choice, using the function keys, or using command-li[...]

Command Line Options To enter PC-Doctor commands: Note: Before beginning, ensure that Suspend Timer is disabled in the Setup Utility. 1. Install the Diagnostics and Utilities CD in the CD/DVD-ROM drive. 2. Power-off, then power-on the system unit. 3. Do not press F1 during POST. 4. If any POST errors appear after POST, make a note of the errors and[...]

Hard Disk Drive Boot Error A hard disk drive boot error (error codes 1996 and I999030X) can be caused by the following: Command Action /ID:nnnn Adds the text string "nnnn" to the top of the test log for identification purposes. If you want to use spaces in the text string, you must encapsulate the entire statement starting with the /ID: i[...]

Cause Actions No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the start-up drive is corrupted. The drive must be formatted, do the following: 1. Attempt to access and recover (back-up) the failing hard disk drive. 2. Using the operating systems programs, format the hard disk drive. [...]

Display Self Test Be sure the monitor has been turned on for approximately 5 minutes before you start the Display Self Test. Run the test as follows: 1. Power-off the system unit and monitor. 2. Disconnect the monitor signal cable from the system unit. 3. Power-on the monitor. 4. If the monitor power-on LED is not lit or flashing, or you do not see[...]

Display Under Power Management With the Monitor connected to the system and the system and monitor is powered on, both MM55 and MM75 monitors display the same Power Management indications. State Power Indicator Screen Restoring Operation On Steady Green Normal Standby Flashing orange/green Blank Press a key or move the mouse Suspend Flashing orange[...]

3-14[...]

Repair Information Removals and Replacements—Machine Type 2140, 2142 ...... 4-2 2005—Service Panel . . . . . . . . . . . . . . . . . . . . . . . . 4-3 2010—Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 2020—3.5-In., 5.25-In. Cage .................... 4-5 2030—Media Console . . . . . . . . . . . . . . . . . . . . . . . [...]

Removals and Replacements—Machine Type 2140, 2142 See Safety Notice 1: Translation on page xi Before removing any FRU, power-off the computer, unplug all power cords from electrical outlets, then disconnect any interconnecting cables. Attention: The system board, processors, adapter cards, DIMMs, and upgrade processors can be damaged by electrost[...]

2005—Service Panel Pull out on the rear tab to release the side service panel Repair Information 4-3[...]

2010—Cover Do not lift the cover too high as the tabs might break. 4-4[...]

2020—3.5-In., 5.25-In. Cage Disconnect any cables on the drive. Remove the screw. Pull out the cage. Figure 4-1. 3.5-In., 5.25-In. Cage Repair Information 4-5[...]

Figure 4-2. 3.5-In. Cage 4-6[...]

2030—Media Console Disconnect the cables from the back of the Media Console. Remove the back cover. Disconnect the two signal, two power, CD/DVD, and LED cables. Pry off the left and right side wings. Open the Media Console. Remove the left and right side latch retainers. Pry the left and right side latches and pull the console up to a vertical p[...]

JP7 JP6 JP4 J2 J1 Figure 4-4. Console cable removal 4-8[...]

Figure 4-5. Console left and right side covers Figure 4-6. Opening the Console Repair Information 4-9[...]

Figure 4-7. Removing the console 4-10[...]

Figure 4-8. Removing the console bottom plate Figure 4-9. Console spring Repair Information 4-11[...]

2040—Power Supply Disconnect any cables necessary for removal. Remove the power supply mounting screws. Lift out the power supply. Figure 4-10. Power Supply 4-12[...]

2051—Memory (DIMM) Attention: Memory modules are sensitive to static discharge. See “Handling ESD-Sensitive Parts” on page 4-16. Push out on the side clamps to release the module. Pull the module up to remove. Note: Run the Setup Utility after adding or removing memory. Figure 4-11. Memory DIMM Repair Information 4-13[...]

2080—Lithium Battery Adapter cards if applicable. Insert the tip of a screwdriver ( 1 ) under the clip and raise the clip ( 2 ) carefully to remove the battery. See Safety Notice 2: Translation on page xii The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it a[...]

2090—System Board Adapter cards if applicable. Disconnect any cables necessary for removal. Memory (DIMM) (2051) if applicable. Notes: 1. Be certain to reinstall the processor and DIMMs, in the new system board if applicable. 2. The amplifier card BIOS in the system board must match the amplifier card installed in the computer. See “Amplifier C[...]

Handling ESD-Sensitive Parts Many products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage when you work with ESD-sensitive parts, observe the following instructions. Do these in addition to taking all the usual precautions, such as switching off the power and unplugging the power cord before removing ad[...]

Home Director Home Director Technical Service and Support Aptiva computers purchased through RadioShack offer Home Automation with the Home Director package. RadioShack will assist the Aptiva owner with any problems that are encountered with the Home Director on the Aptiva, at no charge. Should there be a Home Director problem on the Aptiva purchas[...]

Note Dim control is for incandescent lighting only. Dim control must not b e used for fluorescent lighting or for appliances. Home Director Troubleshooting Refer to the Home Director On-line help information and troubleshooting aids. Things to Check: Make sure the Serial Interface Module is plugged into a working outlet. If the outlet is controlled[...]

seconds. Plug the Serial Interface back into the wall outlet and try running the Home Director program again. Be aware that voltage distribution in homes is split from the 220 volt power input line. There are two separate 110 volt power lines used in the house. When a signal is sent to a device module, the signal will travel from one 110 volt line,[...]

Software Installation Procedure The Aptiva Recovery CD includes an Install program that can be used to restore the original Aptiva system software. Aptiva owners and servicers will need to call their local IBM HelpCenter to order the preloaded Software Recovery, Diagnostics and Utilities, or Home Automation CD. To install the original Aptiva softwa[...]

Parts/Test Point Locations System Board Layout—Type A-1 ................... 5-2 System Board Locations—Type A-1 ................ 5-3 Pentium MMX Processor Speed—Type A-1 ............ 5-4 System Board Layout—Type A-2 ................... 5-5 System Board Locations—Type A-2 ................ 5-6 Processor Bus Factor—Type A-2 ...............[...]

System Board Layout—Type A-1 J14 J1 1 JP12 J5 J6 J7 JP4 J39 J19 J20 Buzzer Battery Bios Module J21 J31 J30 J32 J41 J29 J10 J2 J24 J23 J27 JP21 JP6 J18 J17 J16 J8 J34 J1 J40 U1 JP2 JP1 JP3 JP5 JP1 1 J9 J33 J38 J26 Figure 5-1. System Board Type A-1 Attention The amplifier card BIOS in the system board must match the amplifier card installed in the [...]

System Board Locations—Type A-1 J1 Fan connector J2 USB connectors (top=USB1; bottom=USB0) J3 Internal VGA connector J5 DIMM connector (Bank 2) J6 DIMM connector (Bank 1) J7 DIMM connector (Bank 0) J8 Primary Hard Disk IDE (Hard Disk 1, Hard Disk 2) J9 Secondary Hard Disk IDE (Hard Disk 3 or CD/DVD-ROM, Hard Disk 4) (For hard disk drive jumper se[...]

Pentium MMX Processor Speed—Type A-1 The Processor speed jumpers are set to the manufacture Type and Model of the Aptiva computer. Changing jumper settings are not supported and might cause system failures. Figure 5-2. Pentium MMX Processor Speed—Type A-1 Pentium MMX Jumper 166 MHz 200 MHz 233 MHz Processor Speed MHz JP3 JP12 1-3, 2-4 1-2, 3-4 [...]

System Board Layout—Type A-2 J15 J1 1 J7 J4 J1A J1B J8A J8B J10 J5 J9 J6A,B,C J3 J19 J20 Buzzer J21 J22 J2 J24 J25 J23 BT1 J16 KSLOT A1 J17 J13 JP2 JP1 JP3 ISA1 PCI1 PCI2 PCI3 ISA2 ISA3 JP7 DIMM1 DIMM2 DIMM3 Figure 5-3. System Board Type A-2 Attention The amplifier card BIOS in the system board must match the amplifier card installed in the compu[...]

System Board Locations—Type A-2 BT1 Battery DIMM1 DIMM connector (Bank 1) DIMM2 DIMM connector (Bank 2) DIMM3 DIMM connector (Bank 3) ISA1 ISA 1 connector ISA2 ISA 2 connector ISA3 ISA 3 connector J1A/J1B Mouse/Keyboard connector (top=mouse; bottom=keyboard) J2 Modem audio-In connector J3 TV Audio-In connector J4 Audio amplifier connector J5 Seri[...]

Processor Bus Factor—Type A-2 The Processor speed jumpers are set to the manufacture Type and Model of the Aptiva computer. Changing jumper settings are not supported and might cause system failures. Figure 5-4. Pentium II Processor Speed—Type A-2 Pentium II Jumper 233 MHz 266 MHz Processor Speed MHz JP7 1-2, 5-6 1-2, 3-4 7-8 Parts/Test Point L[...]

Factory-Installed Modem Card Phone Line Audio Connector Wake Up on Ring Connector (not used) Figure 5-5. 33.6 Kbps Modem Card The 33.6 Kbps modem operates FAX at 14.4 Kbps. COM ports, Diagnostics, and more information about the 33.6 Kbps modem is under the Windows 95 Control Panel. The factory installed modem can be tested with the Advanced Diagnos[...]

Phone Line W ake on Ring Connector (not used) Audio Connector Figure 5-6. 56 Kbps Modem Card The 56 Kbps modem is controlled by the Windows 95 Control Panel. Online modem help is in the 56 Kbps Modem selection in the Program window, from the Start icon. The factory installed modem can be tested with the Advanced Diagnostics CD. See “Diagnostics a[...]

Hard Disk Drive Jumper Settings Up to four drive devices (hard disk, CD/DVD-ROM, or Zip drives) can be installed in Service Level A systems. If any drives do not show in the Installed Devices list in the Setup Utility, ensure the jumper settings and connectors are set as shown here. Refer to “System Board Layout—Type A-1” on page 5-2 and “S[...]

For jumper settings, match your hard disk drive to one of the following figures. 1 = Master Drive 2 = Slave Drive. Figure 5-7. Maxtor Hard Disk Drives 2 Jumper Block Figure 5-8. Western Digital Hard Disk Drives Continued on next page. Parts/Test Point Locations 5-11[...]

For jumper settings, match your hard disk drive to one of the following figures. 1 = Master Drive 2 = Slave Drive. Figure 5-9. Quantum Hard Disk Drives Figure 5-10. IBM Hard Disk Drives 5-12[...]

CD/DVD-ROM Drive Jumper Settings The CD/DVD-ROM drives are connected to the system board secondary drive connector at the factory. CD/DVD-ROM drive jumpers are set as the master drive, as shown in Figure 5-11. If an additional hard disk drive is connected to the secondary connector, it must be set as the master drive (see 1 in figure 5-7) and the C[...]

Zip Drive The factory installed Zip 100 ATAPI drive is connected to the system board secondary drive connector. The Zip drive is a direct access storage device that features removable media having a formatted capacity of 100 MB. The Zip Drive jumper is set as the slave drive, as shown in Figure 5-12. Cable Select Slave Master Jumper Settings Jumper[...]

Detachable Monitor I/O Signal Cable Connector Test Points 1 2 3 4 5 6 7 8 9 1 6 10 5 15 1 1 System board Monitor end of cable (on some models) Figure 5-13. Detachable Monitor I/O Signal Cable Connectors Test each connector between the following pins: System Pin Monitor Pin 1 1 2 2 3 3 13 4 14 5 6 6 7 7 8 8 10 9 11 9 Parts/Test Point Locations 5-15[...]

Media Console Cable 12 5 26 50 Figure 5-14. Media Console Cable Connector Table 5-1. Media Console Pin Numbering Pin Signal Pin Signal 1 DATA15 26 CD_AUDIO_L 2 DATA14 27 CD_AUDIO_LGND 3 DATA13 28 CD_AUDIO_R 4 DATA12 29 CD_AUDIO_RGND 5 DATA11 30 +12V_DROP 6 DATA10 31 +12V_DROP 7 DATA_9 32 +12V_DROP 8 DATA8 33 +12VDC 9 ADR_EN 34 +12VDC 10 DAT_EN# 35 [...]

System Board Connector Specifications Refer to “System Board Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5 for connector identification and location information. Monitor/Signal Pin Signal Name I/O Pin Signal Name I/O 1 Red Video O 8 Blue Ground 2 Green Video O 9 +5 V dc 3 Blue Video O 10 Sync Ground 4 Monit[...]

Serial Port Mouse Keyboard USB (Universal Serial Bus) Power Management Power On/Off Switch Connector Modem Wake Up on Ring Detect Connector Speaker Connector Pin Signal Name I/O Pin Signal Name 1 Data Carrier Detect I 1 +5 V dc 2 Receive Data I 2 -Data 3 Transmit Data O 3 +Data 4 Data Terminal Ready O 4 GND 5 Signal Ground 6 Data Set Ready I 7 Requ[...]

Power Cable Connector Pin Signal Name Pin Signal Name 1 Power Good ( + 5 V dc) 7 Ground 2 + 5 V dc 8 Ground 3 + 12 V dc 9 − 5 V dc 4 − 12 V dc 10 + 5 V dc 5 Ground 11 + 5 V dc 6 Ground 12 + 5 V dc Power Cable Connector 3.3 V dc Pin Signal Name Pin Signal Name 1 3.3 V dc 4 Ground 2 3.3 V dc 5 Ground 3 3.3 V dc 6 Ground Diskette Cable Connector P[...]

Hard Disk Cable Connectors Pin Signal Name I/O Pin Signal Name I/O 1 Host Reset O 21 No Connection 2 Ground 22 Ground 3 Host Data 7 I/O 23 Host IOW O 4 Host Data 8 I/O 24 Ground Power 5 Host Data 6 I/O 25 Host IOR O 6 Host Data 9 I/O 26 Ground Power 7 Host Data 5 I/O 27 I/O Channel Ready I 8 Host Data 10 I/O 28 No Connection 9 Host Data 4 I/O 29 No[...]

Safety Inspection Guide General Guidelines The purpose of this Safety Inspection Guide is to help you identify possible unsafe conditions on machines that are being inspected for a Maintenance Agreement. Each machine has needed items installed to provide the operators and service personnel with an acceptable level of safety. This guide lists only t[...]

6-2[...]

Parts Catalog How to Use This Parts Catalog SIMILAR ASSEMBLIES: If two assemblies contain a majority of identical parts, they are broken down on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by description. AR: (As Required) in the Units column in[...]

Assemblies (Service Level A) Catalog Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3 Assembly 1: Machine Type 2140 System Unit - Exterior (SL-A) .. 7-3 Assembly 2: Machine Type 2140 System Unit - Interior (SL-A) .. 7-4 Assembly 3: Machine Type 2142 System Unit - Exterior (SL-A) .. 7-7 Assembly 4: Machine Type 2142 System Unit [...]

Catalog Section Assembly 1: Machine Type 2140 System Unit - Exterior (SL-A) 1 2 3 4 5 6 7 Asm– Part Index Number Units Description 1–1 Type 2140 Exterior –1 12J6476 1 Cap/Handle Assembly –NS 12J6295 1 Panel Switch/LED –2 12J6474 1 Top Cover –3 12J6475 1 Side Cover –4 00K8351 1 Panel Assembly –NS 12J5548 1 Main bezel –5 12J5550 1 3[...]

Assembly 2: Machine Type 2140 System Unit - Interior (SL-A) 1 3 4 5 6 2 7-4[...]

Asm– Part Index Number Units Description 2–1 Machine Type 2140 Note See the Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1 for model specifications. –1 R Chassis Assembly –NS 76H6353 1 Amplifier Signal to System Board Cable –NS 76H6355 1 Amplifier Audio to System Board Cable –NS 75H8905 1 Diskette Drive [...]

Assembly 2: (continued) –5 42H4866 1 Pentium MMX-200 MHz Processor –5 12J6236 1 Pentium MMX-233 MHz Processor –NS 76H3658 1 Voltage Regulator for Pentium MMX Processor –5 01K2063 1 Pentium II-233 MHz Processor –5 01K2064 1 Pentium II-266 MHz Processor –5 01K2109 1 Pentium II-300 MHz Processor –5 01K2167 1 Pentium II-333 MHz Processor [...]

Assembly 3: Machine Type 2142 System Unit - Exterior (SL-A) 1 2 3 4 5 6 7 8 Asm– Part Index Number Units Description 3–1 Type 2142 Exterior –1 12J6477 1 Cap/Handle Assembly –2 12J6474 1 Top Cover –3 12J6475 1 Side Cover –4 00K8350 1 Panel Assembly –NS 12J5548 1 Main bezel –5 12J5550 1 3.5 and 5.25-In Blank Bezel –6 12J5550 1 3.5 a[...]

Assembly 4: Machine Type 2142 System Unit - Interior (SL-A) 1 3 4 5 7 6 2 7-8[...]

Asm– Part Index Number Units Description 4–1 Machine Type 2142 Note See the Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1 for model specifications. –1 R Chassis Assembly –NS 76H6367 1 Amplifier Tier 1 –NS 12J5840 1 Amplifier Tier 2 –NS 76H6351 1 Cable, Power Switch to System Board –NS 76H6353 1 Cable,[...]

Assembly 4: (continued) –4 01K1105 1 DIMM, 32 MB SDRAM –5 12J5962 1 Host Card –6 42H4865 1 Pentium MMX-166 MHz Processor –6 42H4866 1 Pentium MMX-200 MHz Processor –6 12J6236 1 Pentium MMX-233 MHz Processor –NS 76H3658 1 Voltage Regulator for Pentium MMX Processor –6 01K2063 1 Pentium II-233 MHz Processor –6 01K2064 1 Pentium II-266[...]

Assembly 5: Diskette, Hard Disk Drives, and Zip Drive 3 1 4 4 4 2 Parts Catalog 7-11[...]

Assembly 5: (continued) Asm– Part Index Number Units Description 5–1 75H9550 1 3.5-in. 1.44 MB 2 mode Diskette Drive –1 75H9552 1 3.5-in. 1.44 MB 3 mode Diskette Drive-Japan –2 12J3141 1 2.1 GB Hard Disk Drive (Type 2140) –2 02K3410 1 2.1 GB Hard Disk Drive (5.25-Inch) (Type 2140) –2 12J4560 1 3.2 GB Hard Disk Drive –2 02K1146 1 4.2 G[...]

Assembly 6: Media Console (Type 2142) 1 2 3 4 5 6 7 8 Asm– Part Index Number Units Description 6–1 00K8358 1 Media Console Top Cover –NS 12J5928 1 Media Console Assembly - 2 Mode/24X Max –NS 12J5930 1 Media Console Assembly - 2 Mode/DVD-ROM –NS 12J5938 1 Media Console Assembly - (Japan) 3 Mode/24X Max –NS 12J5940 1 Media Console Assembl[...]

Assembly 6: (continued) –6 75H9550 1 3.5-in. 1.44 MB 2 Mode Diskette Drive –6 75H9552 1 3.5-in. 1.44 MB 3 Mode Diskette Drive (Japan, Hong Kong, and Korea) –6 76H6097 1 Zip Dive –7 12J5835 1 Client Card including On/Off switch –8 12J5933 1 Media Console Rear Cover –NS 12J5886 1 CD/DVD-ROM Audio Cable –NS 12J5867 1 CD/DVD-ROM Power Cab[...]

Assembly 7: CD/DVD-ROM Drive, Modem, and TV Cards 3 5 1 2 4 6 Parts Catalog 7-15[...]

Assembly 7: (continued) Asm– Part Index Number Units Description 7–1 12J3525 1 CD-ROM Drive (24X Max) –1 00K7888 1 DVD-ROM Drive –2 76H6349 1 CD/DVD-ROM Audio Cable (Type 2140) –2 1 For Type 2142, see “Assembly 6: Media Console (Type 2142)” on page 7-13. –3 76H6347 1 CD/DVD-ROM Signal Cable (Type 2140) –3 1 For Type 2142, see “A[...]

–NS 60H6045 1 Telephone Adapter (Austria) –NS 60H6046 1 Telephone Adapter (Belgium) –NS 60H6047 1 Telephone Adapter (Denmark) –NS 60H6048 1 Telephone Adapter (Finland) –NS 60H6049 1 Telephone Adapter (France) –NS 60H6050 1 Telephone Adapter (Germany) –NS 60H6052 1 Telephone Adapter (Italy) –NS 60H6053 1 Telephone Adapter (Netherland[...]

Assembly 8: Monitor and Power Cord (Linecord) 2 1 Asm– Part Index Number Units Description 8–1 Monitor (includes I/O cable and swivel stand) EQ = Equatorial NH = Northern hemisphere SH = Southern hemisphere See the Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1 for model specifications. For monitors sold separat[...]

–1 60H9560 1 - .28, NH –1 60H9595 1 - .28, EQ –1 60H9596 1 - .28, SH –1 60H9597 1 - .28, NH (Japan) 17-Inch Monitor - MM75 Type 2128 (15.7-Inch diagonal viewing area) Integrated Sound/ On Screen Display Auto-sensing Universal Voltage power supply - 88-264 VAC 50/60 Hz –1 60H9571 1 - .28, NH –1 60H9600 1 - .28, EQ –1 60H9601 1 - .28, S[...]

Assembly 9: Keyboard and Mouse 2 1 Asm– Part Index Number Units Description 9–1 Keyboard EZ Button –1 07H0675 1 - Belgium/Dutch –1 12J5617 1 - Belgium-French –1 12J5609 1 - Canada (French) –1 12J5621 1 - Danish –1 12J5622 1 - Dutch –1 12J5638 1 - Finnish/Swedish –1 12J5623 1 - French –1 12J5624 1 - German –1 12J5629 1 - Italy [...]

–1 12J5642 1 - U.K. English –1 12J5607 1 - U.S. English –2 12J4549 1 Mouse –NS 12J4547 1 Ball and Clip for Mouse –NS 12J4552 1 Blue Mouse Caps Parts Catalog 7-21[...]

Assembly 10: Software CD-ROM Asm– Part Index Number Units Description 10– Preloaded Software Recovery CD – Diagnostics and Utilities CD Aptiva owners and servicers will need to call their local IBM HelpCenter to order the preloaded Software Recovery and Diagnostics and Utilities CD. 7-22[...]

Part Number Index Part Asm– Number Index Page 00K7888 6–2 7-13 7–1 7-16 00K7933 5–2 7-12 00K8175 6–NS 7-14 00K8350 3–4 7-7 00K8351 1–4 7-3 00K8357 6–4 7-13 00K8358 6–1 7-13 00K8448 8–2 7-19 00K8731 7–4 7-16 00K8735 7–4 7-16 01K1104 2–4 7-5 01K1105 2–4 7-5 4–4 7-10 01K2063 2–5 7-6 4–6 7-10 01K2064 2–5 7-6 4–6 7-[...]

Part Asm– Number Index Page 12J5936 8–2 7-19 12J5938 6–NS 7-13 12J5940 6–NS 7-13 12J5941 6–3 7-13 12J5962 4–5 7-10 12J5971 7–NS 7-17 12J5979 2–NS 7-5 12J5980 2–NS 7-5 12J6221 7–NS 7-17 12J6228 7–NS 7-16 12J6236 2–5 7-5 4–6 7-10 12J6254 7–4 7-16 12J6290 1–6 7-3 3–NS 7-7 12J6294 1–NS 7-3 3–NS 7-7 12J6295 1–NS 7-3[...]

Part Asm– Number Index Page 60H9602 8–1 7-19 75H8905 2–NS 7-5 75H8991 2–6 7-6 4–7 7-10 75H9550 5–1 7-12 6–6 7-14 75H9552 5–1 7-12 6–6 7-14 75H9921 5–2 7-12 76H1572 7–NS 7-17 76H1617 7–NS 7-16 76H1758 7–4 7-16 76H1760 7–4 7-16 76H3658 2–NS 7-6 4–NS 7-10 76H4738 6–NS 7-13 76H4873 2–6 7-6 4–7 7-10 76H6097 5–3 7-[...]

8-4[...]

Appendix A. Online Support Information This section describes online technical support services available to help repair the Aptiva computer. This section covers: IBM PC Company Bulletin Board Service (BBS) IBM PC Company Fax-Back Service IBM Online HelpCenter on Prodigy, America Online, CompuServe IBM useful sites on the World Wide Web (WWW) Onlin[...]

To reach the IBM Online HelpCenter on Prodigy, use the jumpword: IBM . For information about Prodigy, please call (800) 776-3449 (U.S. and Canada only). You can reach the IBM Online HelpCenter on America Online using keyword: IBM Connection . For information about America Online, please call (800) 827-6364 (U.S. and Canada only). Prodigy and Americ[...]

Appendix B. Model/Monitor Configurations and FRU Part Numbers The models described in this Appendix are Service Level A (SL-A) machines. Only factory-installed parts are listed. If the machine you are servicing has Service Level A on the label, but you cannot find it listed in this appendix, call your local IBM Aptiva Servicer Bulletin Board for up[...]

Software See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. Power Supply 75H8991 75H8991 75H8991 75H8991 75H8991 75H8991 75H8991 75H8991 75H8991 75H8991 Modem See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. CD-ROM 12J3525 00K7888 12J3525 12J3525 00K[...]

Software See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. Power Supply 76H4873 76H4873 75H8991 75H8991 75H8991 75H8991 76H4873 76H4873 75H8991 75H8991 Modem See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. CD-ROM 02K1119 02K1119 12J3525 12J3525 02K[...]

Software See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. Power Supply 75H8991 75H8991 75H8991 75H8991 75H8991 75H8991 75H8991 75H8991 Modem See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. CD-ROM 12J3525 12J3525 02K1119 02K1119 12J3525 02K1119 00K7888 00K7888 Monitor See 7-18. See 7-18.[...]

Software See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. See 7-22. Power Supply 75H8991 75H8991 75H8991 75H8991 75H8991 75H8991 75H8991 Modem See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. See 7-15. CD-ROM 12J3525 12J3525 12J3525 12J3525 12J3525 00K7888 12J3525 Monitor Express Repair Express Repair Express Repair Express Re[...]

Software See 7-22. Power Supply 75H8991 Modem See 7-15. CD-ROM 12J3525 Monitor N/A Hard Drive 02K1148 Memory 01K1104 Processor 12J6236 System Board 93H5148 Table B-5. Latin America Machine Type 2140, 2142 (Factory-Installed Parts) Model LD2 Notes: 1. LD2 Model = Mexico 2. N/A = Not included in model. 3. For monitor frequencies, see Table B-6 on pag[...]

Table B-6 applies only to monitors sold with Service Level A Type 2140, 2142 computers. The monitor part number can be found on the back of the monitor. See “Assembly 8: Monitor and Power Cord (Linecord)” on page 7-18 for FRU part numbers. Table B-6. Monitor-to-FRU Index and Monitor Frequency Settings Monitor Part Number FRU Number Monitor Freq[...]

B-8[...]

Index Numerics 2140 (SL-A) 1-6 2142 (SL-A) 1-6 3.3 V dc power connector 5-19 3.5-in. diskette drive check 2-46, 2-47 33.6 Kbps and 56 Kbps DSVD modem check 2-50 A advanced diagnostics diskette 3-4 advanced diagnostics tests 3-8 amplifier card BIOS 1-16 amplifier card BIOS setting 1-16 amplifier card BIOS update 1-17 ANSI interface 1-12 Asia-Pacific[...]

DIMM description 1-27 DIMM identification 1-27 diskette connector 5-19 diskette drive 1-9 display (monitor) power management 3-13 display (monitor) self test 3-12 displays See monitors (displays) E error codes 2-27 error history, POST 1-26 error messages 3-7 ESD-sensitive parts, handling 4-16 F fax-back service A-1 field replaceable units (FRUs) 7-[...]

message index 2-9 microphone 1-9 model configurations Asia-Pacific-North models B-3 Asia-Pacific-South models B-4 EMEA models B-5 Latin America models B-6 monitor-to-FRU B-7 U.S. and Canada models B-2 models, list of B-1 modem adapter 2-50 modem connectors 5-8 modem wake up on ring connector 5-18 monitor check 2-53 monitor connector test points 5-1[...]

processors (continued) Pentium MMX-166 MHz 1-9 Pentium MMX-200 MHz 1-9 Pentium MMX-233 MHz 1-9 product description 1-6 R RAM 1-27 recovery software installation 4-20 refresh rates and monitor frequencies, type A-2. 1-13 removing parts machine type 2140, 2142 4-2 3.5-In., 5.25-In. Cage 4-5 battery 4-14 DIMMs 4-13 media console 4-7 power supply 4-12 [...]

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IBM Printed in U.S.A. International Business Machines Corporation Old Orchard Road, Armonk, New York 10504 Part Number: 10L9160 Form Number: S06J-0517-01 01/98 S 6J- 517- 1[...]