Intermec PB21 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Intermec PB21. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Intermec PB21 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Intermec PB21 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Intermec PB21 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Intermec PB21
- nom du fabricant et année de fabrication Intermec PB21
- instructions d'utilisation, de réglage et d’entretien de l'équipement Intermec PB21
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Intermec PB21 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Intermec PB21 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Intermec en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Intermec PB21, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Intermec PB21, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Intermec PB21. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    PB 21 | PB 31 Mobile R eceipt Printer User ’ s Guide[...]

  • Page 2

    ii PB21 and PB 31 Mobile Receipt Printer User’s Gu ide Intermec T echnologies Cor poration W orldwide Headquarters 6001 36th Ave.W . Everett, W A 98203 U.S.A . www.intermec.com The information contained herei n is provided solely for the purpose of allowing customers to operate and service Intermec-manuf actured equipment and is no t to be releas[...]

  • Page 3

    PB21 and PB31 Mobile Receipt Pr inter User’s Guide iii Document Change Record This page records changes to this document. The document was originally released as Revision 001. Ve r s i o n Number Date Description of Change 003 5/2011 Revised batter y information. Added procedures for configuring wireless network with PrintSet. 002 1/2010 Revised [...]

  • Page 4

    iv PB21 and PB 31 Mobile Receipt Printer User’s Gu ide[...]

  • Page 5

    Contents PB21 and PB31 Mobile Receipt Pr inter User’s Guide v Contents Before Y ou Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    Contents vi PB21 and PB 31 Mobile Receipt Printer User’s Guide Changing Conf ig uration Settings From the Display . . . . . . . . . . . . . . . . . . . . . . . . 25 Printing a T est Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 2 Configuring the PB21 and PB31 . [...]

  • Page 7

    Contents PB21 and PB31 Mobile Receipt Pr inter User’s Guide vii Cleaning the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Cleaning the Printer Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Cleaning the Printer Media Compar[...]

  • Page 8

    Contents viii PB21 and PB 31 Mobile Receipt Printer User’s Gu ide[...]

  • Page 9

    Before You Begin PB21 and PB31 Mobile Receipt Pr inter User’s Guide ix Before Y ou Begin This section provides you with safe ty inf ormation, technical support information, and sources f o r additional product information. Safet y Inform ation Y our safety is extremely important. Read and follow all warnings and cautions in this document before h[...]

  • Page 10

    Before You Begin x PB21 and PB31 M obile Receipt Printer User’s Guide Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product. T elephone Support In the U.S.A. and Canada, call 1-800-755-55[...]

  • Page 11

    Before You Begin PB21 and PB31 Mobile Receipt Pr inter User’s Guide xi Related Documents This table contains a list of related Intermec documents and their part numbers. The Intermec web site at www.intermec.com contains our documents (as PDF f iles) that you can download for free. To d o w n l o a d d o c u m e n t s 1 Visit the Intermec web sit[...]

  • Page 12

    Before You Begin xii PB21 and PB31 Mobile Receipt Printer User’s Gu ide[...]

  • Page 13

    1 1 Using the PB21 and PB31 Mobile R eceipt Printer Use this chapter to familiarize yourself with the PB21 and PB31 mobile receipt printer. In this chapter you will f ind these sections: • Introducing the PB21 and PB31 Mobile Receipt Printer • Features of th e Printer • Using the Batteries • Loading Media • Using the Magnetic Stripe Reade[...]

  • Page 14

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 2 PB21 and PB31 Mobile Receipt Pr inter User’s Guide Introducing the PB21 and PB31 Mobile Rec eipt Printer The PB21 and PB31 is a rugged mobile receipt printer that is designed for use with Intermec mobile computers, Intermec vehicle mount computers, and SF51 and SR61 scanners. The PB21[...]

  • Page 15

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 3 Identifying the Par ts of the Printer Use this illustration to familiarize yourself with some of the features of the printer. PB21 and PB31 : T his illustratio n shows the important features of the prin ter . A weather -resist ant fla[...]

  • Page 16

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 4 PB21 and PB31 Mobile Receipt Pr inter User’s Guide Understanding the Control Panel The printer control panel contains four buttons, a liquid cryst al display (LCD), and one LED indica tor. Use the four buttons to navigate the menu system and per form functions on the PB2 and PB31 prin[...]

  • Page 17

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 5 All of the buttons can act as “soft keys,” which means t hat the function of each button depends on the state of the printer. A small icon appears in the screen next to the b utton to indicate the function it performs. Info Press [...]

  • Page 18

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 6 PB 21 and PB31 Mobil e Receipt Printer User’s Guide There is only one LED on the printer: the R eady-to-W ork ™ indicator. Understanding the Printer Language Y our print er comes with Intermec Printer Language (IPL), Fingerprint, ESC/P , ZSimand the ability to run any of the printer[...]

  • Page 19

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 7 T o selecting the printer language on first use • Press the appropriate button to choose a language. Choosing the Printer Firmware The current f irmware type and version display on the printer screen when the printer is in Ready mod[...]

  • Page 20

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 8 PB21 an d PB31 Mobile Receipt Printer User’s Guide T o change th e printer language using Fingerprint and a communications program 1 Connect your printer to your PC using a serial cable. For help, see “Connecting the Printer Through the Serial Port” on page 31 . 2 Star t a communi[...]

  • Page 21

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 9 3 Press to enter the Print Defs menu system. 4 Press until you reach CMD Langu age. 5 Press to enter the CMD Language menu system. 6 Press until you see the language of you want to select. 7 Press to select the language. 8 Cold boot t[...]

  • Page 22

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 10 PB21 and PB 31 Mobile Receipt Printer User’s Gu ide 7 Press and hold the Power button until the di f ferent command languages scroll automatically . 8 Press to select the printer language you want to select. The printer reboots auto matically. Understanding the Printer Sounds The pri[...]

  • Page 23

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 11 Y ou can change the amount of time to hav e elapse before the backlight turns off using the Setup menu. Options for backlight are always off, always on, 5 seconds, 10 secon ds, 20 seconds, 30 seconds, or 60 seconds. Using the Batteri[...]

  • Page 24

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 12 PB21 and PB 31 Mobile Receipt Printer User’s Gu ide Installing the Batter y Make sure you fully charge the battery before you use your printer . Y ou can charge the batter y before or after you install them into the printer . T o install the batter y 1 Lay the printer upside do wn on[...]

  • Page 25

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 13 Charging the Batteries There are two ways to charge the printer battery: • Connect AC po wer to the printer using a 12 VDC po wer supply and charge the batter y while it is in the printer. • Charge the batter y in the AC18 4-bay [...]

  • Page 26

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 14 PB21 and PB31 M obile Receipt Printer User’s Gu ide Extending Batter y Life Here are some tips for extending the overall lif e of your battery : • Never expose the battery to direct sunlight or temperatures over 50°C (122°F). • Only charge the batter y inside th e printer using[...]

  • Page 27

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 1 5 Loading Media Y ou can use roll or fanfold receipt media with the printer. The printer ships with a test page printed to verify that the printer works. To l o a d m e d i a 1 Press the blue media cover release button until the cover[...]

  • Page 28

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 16 PB21 and PB31 Mobile Receipt Printer User’s Guide 2 Insert a roll of media. Make sure you load the media clockwise so that it pulls off the co re from the bottom of the printer. 3 Pull out 8 cm (3 in) of the media, then close the media cover . 4 Press the Fe e d button to advance the[...]

  • Page 29

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 17 Using the Magnetic Stripe Reader Y ou can use the magnetic stripe reader to send information encoded on a credit card or driver’s license from your printer to y our mobile computer . T o use the magnetic stripe reader 1 Set up a wi[...]

  • Page 30

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 18 PB 21 and PB31 M obile Receipt Printer User’s Guide Using the Smart Card Reader Y ou can use the smar t card reader to read cards embedded with a smart card chip. T o use the smar t card reader 1 Set up a wireless connection between your printer and your Intermec mobile computer. For[...]

  • Page 31

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 19 4 Insert the card into the smar t card reader . smart card chip[...]

  • Page 32

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 20 PB21 and PB31 M obile Receipt Printer User’s Gu ide Understanding the Display Modes The printer have six di splay modes to help you effectively interact with the printer: Ready , Information, Pause, Setup, Error , and T est. Use the following sections to understand the different prin[...]

  • Page 33

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 21 Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job. Once yo u pause the printer , the Pause mode screen appears. Use the Feed button to both pause an d resume prin ting. The PB21 and[...]

  • Page 34

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 22 PB21 and PB31 Mobile Receipt Printer User’s Guide T o enter or exit Setup mode • Press the Setup button. Once you enter Setup mode, there are two editing modes: normal and enhanced. Normal Editing Mode: In normal editing mode, you see an up arrow and a right arrow f or making selec[...]

  • Page 35

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 23 Understanding Error Mode The printer enters Error mode when it detects an error condition such as a low battery or a paper fault. Some error messages appear on the screen immediately when they occur, such as DOOR OPEN. Other error me[...]

  • Page 36

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 24 PB21 and PB31 M obile Receipt Printer User’s Guide 3 Release both buttons. The printer performs a test feed (sensor calibration), prints, and then enters Dump mode. The printer is now in Dump mode and it scans the communication ports. Any characters received on the communication port[...]

  • Page 37

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 25 Changing Configuration Settings From the Display Y ou need to enter Setup mode befo re you can change conf iguration settings. For more information on entering Setup mode, see “Understanding Setup Mode” on page 21 . The top level[...]

  • Page 38

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 26 PB21 and PB31 Mobil e Receipt Printer User’s Guide The Main Levels of the Setup Menu in Fingerprint The Main Levels of the Setup Menu in IPL ESC/P supports six types of setup commands: • Bluetooth - set Bl uetooth parameters • Download - do wnload fonts and graphics to the printe[...]

  • Page 39

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer PB21 and PB31 Mobile Receipt Pr inter User’s Guide 27 • Quer y - retrieve information about the pr inter or a print request, cancel printing, or reset the printer • Wi-Fi - set Wi-FI parameters Printing a T est Page After you have loaded media in the printer , you are ready to pri n[...]

  • Page 40

    Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer 28 PB21 and PB31 M obile Receipt Printer User’s Guide[...]

  • Page 41

    29 2 Configuring the PB21 and PB3 1 In this chapter you will f ind these sections: • Connecting the Printer to Y our PC • Connecting the Printer to Y our Network • Conf iguring the Printer Settings • Downloading Fonts and Graphics[...]

  • Page 42

    Chapter 2 — Configuring the PB21 and PB31 30 PB21 an d PB31 Mobile Receipt Printer User’s Guide Connecting the Printer to Y our PC Y ou can easily connect to the printe r to your PC using one of these ports: • USB port • RS-232 serial interface port Connecting the Printer Through the USB Interface T o connect the printer to a PC through the[...]

  • Page 43

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 31 6 On the New Hardware Wizard screen, select Install from a list or specif ic location and then click Next to continue. 7 On the Search and Installation Options screen, click Next . 8 On the Hardware Installation warning screen, click Continue Anyway [...]

  • Page 44

    Chapter 2 — Configuring the PB21 and PB31 32 PB21 and PB31 Mobil e Receipt Printer User’s Guide 3 Click File > Add printer . Or, in the General T asks list, click Add printer . 4 Click Next . 5 Select Serial , then click Nex t . 6 Make sure that the COM Port is set to the correct serial port, and that Automatically detect communication param[...]

  • Page 45

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 33 5 T est your connection by typing one of the following commands into your communications program window: • For IPL, press Ct rl and in the communications program window simultaneously type: b,w,c • For FingerPrint, type : FF and press Enter . •[...]

  • Page 46

    Chapter 2 — Configuring the PB21 and PB31 34 PB21 an d PB31 Mobile Receipt Pr inter User’s Guide Each printer equipped with a Bluetooth radio has a unique Bluetooth Device Address (BD A) loaded into its module when manufactured. Y ou can f ind the BDA on the certif ication label located on the bottom of the printer. T o set up Bluetooth communi[...]

  • Page 47

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 35 Setting Up 802. 11 Radio Communications The printer can have an internal 802.11 b/g radio to transfer and receive data using wireless communications. This manual assumes that you have alread y set up yo ur wireless communications network including yo[...]

  • Page 48

    Chapter 2 — Configuring the PB21 and PB31 36 PB21 and PB 31 Mobile Receipt Printer User’s Guide 5 If your wireless access point uses DHCP , select Get TCP/IP parameters au tomatically . If the access point does not use DHCP , select Use the following TCP/IP parameters and type the device IP Address , Network Mask , Default Router (default gatew[...]

  • Page 49

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 37 4 From the host PC, check the wireless settings. If you have an IPL versi on o f th e printer, send these commands to the printer: <STX><SI>wt,SSID<ETX> <STX><SI>wt,WEP1<ETX> <STX><SI>wt,WEP2<ETX>[...]

  • Page 50

    Chapter 2 — Configuring the PB21 and PB31 38 PB21 and PB31 M obile Receipt Printer User’s Gu ide Use the following sections to set most of your wireless communication settings. For help with additional commands and information, see either the Intermec Fingerprint Developer's Guide or the IPL Developer’s Guide . Y ou can download both doc[...]

  • Page 51

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 39 T o configure the printer to use WP A-PSK or WP A2-PSK mode 1 Send the following comma nds to login as an admin and set the SSID: <STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID, xxxxx <ETX> where xxxxx can be [...]

  • Page 52

    Chapter 2 — Configuring the PB21 and PB31 40 PB21 and PB 31 Mobile Receipt Printer User’s Gu ide where xxxx is the unique username and the unique password for this protocol. 4 If you are using TTLS, you may need to send this command to set the TTLS outer name: <STX><SI>ws,TTLS_USER, xxxx <ETX> where xxxx is the outer name. 5 I[...]

  • Page 53

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 41 T o configure the printer to use WEP authentication 1 Send the following comma nds to login as an admin and set the SSID: run"su -p pass admin" setup write "wlan","uart1:" setup "wlan","SSID", "x[...]

  • Page 54

    Chapter 2 — Configuring the PB21 and PB31 42 PB21 and PB 31 Mobile Receipt Printer User’s Guide run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID"," xxxxx " where xxxxx can be from 0 to 32 alphanumeric characters. 2 Send one of the following WP A/WPA2 ON commands to s[...]

  • Page 55

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 43 where xxxxxxxxxx can be a value from 0 to 64 characters. • Send the following command to make sure your values match those used by the access point: setup write "8021x","uart1:" • Y ou may need to send the following command se[...]

  • Page 56

    Chapter 2 — Configuring the PB21 and PB31 44 PB21 and PB31 M obile Receipt Printer User’s Gu ide If your printer uses the Fingerprint language, you use the SETUP command, follow ed by the node, subnode, and parameters setting. Fingerprint automatically sends feedback to the communications program as you type. If you want to see what yo u are ty[...]

  • Page 57

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 45 6 In the address f ield, type the IP address of your printer and press Enter . The home page of the printer appears. 7 Click Login and enter your admini strator name and password. 8 On the home page of the printer, click Conf iguration . For help wit[...]

  • Page 58

    Chapter 2 — Configuring the PB21 and PB31 46 PB21 and PB31 Mobile Receipt Printer User’s Guide Upgrading the Printer Firmware Using PrintSet Y ou can only upgrade your printer us ing PrintSet when the printer is running IPL, Fingerprint, or ESC/P printer languages. T o upgrade the printer using PrintSet, you need to install PrintSet on your PC [...]

  • Page 59

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 47 4 Open PrintSet. The Intermec PrintSet dialog box appears. 5 Under My Printers, click the printer whose f irmware you want to upgrade. 6 Under Printer T asks in the right-hand column, click Firmware Wizard . 7 Click Next .The Firmware Wizard dialog b[...]

  • Page 60

    Chapter 2 — Configuring the PB21 and PB31 48 PB 21 and PB31 M obile Receipt Printer User’s Guide Upgrading the Printer Firmware Using the Printer Home Page Y ou can upgrade your printer using the printer home page with a printer with an 802. 11 radio running IPL or Fingerprint. T o upgrade usin g the printer home page 1 Establish a connection b[...]

  • Page 61

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 49 6 In the address f ield type the IP address of your printer and press Enter . The home page of the printer appears.[...]

  • Page 62

    Chapter 2 — Configuring the PB21 and PB31 50 PB21 an d PB31 Mobile Receipt Printer User’s Guide 7 Click Maintenance . The Maintenance page appears. 8 When prompted, enter your user name and passw ord. 9 Browse to the (.bin) file you wa nt to upgrade to and select it. 10 Click Upgrade . W a it approximately five minutes for the f irmware upgrade[...]

  • Page 63

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 5 1 Upgrading the Printer Firmware Using a Communications Program Y ou can upgrade your printer f irmware using a communications program like HyperT erminal and a pr inter running either the IPL, Fingerprint or ESC/P printer language. Using a communicat[...]

  • Page 64

    Chapter 2 — Configuring the PB21 and PB31 52 PB21 and PB31 Mobil e Receipt Printer User’s Guide 6 Typ e : su -p pass admin. 7 Typ e : dlk -z The printer’s display will read “Upgrading”. 8 In the communications program window , click Tra n s fe r > Send File . A dialog box will appear . 9 In the protocol drop-down box, choose Zmodem . 1[...]

  • Page 65

    Chapter 2 — Configuring the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 53 5 Typ e: run “dlk -z” The printer’s display will read “Upgrading”. 6 In the communications program window , click Tr an s f er > Send File . A dialog box will appear . 7 In the protocol drop-down box, choose Zmodem . 8 Browse to the f ir[...]

  • Page 66

    Chapter 2 — Configuring the PB21 and PB31 54 PB21 an d PB31 Mobile Receipt Pr inter User’s Guide su -pass admin. 7 Typ e dlk -z. The printer’s display will read “Upgrading”. 8 In the communications program window , click Tr an s f er > Send File . A dialog box will appear . 9 In the protocol drop-down box, choose Zmodem. 10 Browse to t[...]

  • Page 67

    55 3 T roubleshooting and Maintaining the PB21 and PB31 Use this chapter to solve problems you may encounter while using the PB21 and PB31. This chapter contains the following sections. • Troubleshooting the Printer • Resetting the Printer • Cleaning the Printer[...]

  • Page 68

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 56 PB21 and PB 31 Mobile Receipt Printer User’s Guide T roubleshooting the Printer Y ou may have printer operation, print quality , or printer communication problems at some time during the life of the printer. It is easy to f ix most of the problems and you will f ind solutions in ?[...]

  • Page 69

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 57 Possible Printer Error Icons and Messages Error Ic on Error Message Description Pause The print job is paused. Paper out (IPL) Out of Paper (Fingerprint ) The printer is out of pap er. Load a new roll of media. For help, see “Lo[...]

  • Page 70

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 58 PB21 and PB31 M obile Receipt Printer User’s Gu ide T roubleshooting Printer Problems and Finding Solutions Use the following tables to troubleshoot some common problems y ou may encounter with the printer . Door open The printer is no t completely closed. Press down on the media [...]

  • Page 71

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 59 The printer i s not printing with a Bluetoo th connection. • Re-establish a Bluetooth connection with the mobile computer or scanner . For help, see your mobile computer user’s manual or “Setting Up Bluetooth Communicat ions[...]

  • Page 72

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 60 PB21 and PB31 Mobile Receipt Pr inter User’s Guide T roubleshooting Communication Problems Use Dump mode to verify that the pr inter is receiving data from the host correctly . Using the Line Analyzer in Fingerprint In Dump mode, the printer runs a Fingerprint program called Li ne[...]

  • Page 73

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 61 As long as a continuous string of characters is being received, the program wraps the lines until the label is full and then star ts to print another label. After each character transmission, the following information prints: • [...]

  • Page 74

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 62 PB21 and PB31 M obile Receipt Printer User’s Gu ide Resetting the Printer Y ou rarely need to reset the printer, unless you are upgrading the f irmware. If your printer occasionally locks up, you will want to rese t it. A reset reinitializes the 802.11 radio and clears the wo rkin[...]

  • Page 75

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 63 Cleaning the Printer T o properly maint ain your printer, y ou must clean it at the recommended inter val. Use the following illustration to locate the parts of your printer to clean. Make sure to clean the following parts: • Pr[...]

  • Page 76

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 64 PB21 and PB31 Mobile Receipt Printer User’s Guide Cleaning the Printhead Clean the printhead every f ive rolls of media to prolong the life of the printhead and ensures that you maintain high print qu ality. Clean the printhead with the Intermec cleaning swab (P/N AE26034). The cl[...]

  • Page 77

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 PB21 and PB31 Mobile Receipt Pr inter User’s Guide 65 Be sure to clean the following parts using the cleaning swab: • Paper sensors • Te a r b a r Cleaning the Printer Exterior Make sure to k eep the exterior of the printer clean, this will reduce the risk of dust or foreign part[...]

  • Page 78

    Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31 66 PB21 an d PB31 Mobile Receipt Pr inter User’s Guide[...]

  • Page 79

    67 A Specifications[...]

  • Page 80

    Appendix A — Specifications 68 PB21 and PB 31 Mobile Receipt Printer User’s Guide Specifications PB21 Physic al Dimensions PB21 Depth: 71. 1 mm (2.8 in) Height: 176.4 mm (6.9 in) Width: 101.6 mm (4.0 in) W eight: 678 g (1.5 lb) with battery PB31 Physic al Dimensions Depth: 81.6 mm (3 .2 in) Height: 182.2 mm (7 .2 in) Width: 127 .6 mm (5.0 in) W[...]

  • Page 81

    Appendix A — Specifications PB21 and PB31 Mobile Receipt Pr inter User’s Guide 69 Receipt roll stock media is supplied as a continuous roll. T ag, and fanfold media use repeat indicators for non-continuous media. Gap, notch, and black marks are used as repeat indicators: • Notc h : Ta g m e d i a • Black mark: T ag, and fanfold media Here a[...]

  • Page 82

    Appendix A — Specifications 70 PB21 an d PB31 Mobile Receipt Printer User’s Guide • Black marks can be sensed on the front side of the media. • Y ou can use higher caliper media in the printer, but print quality will be reduced. • Receipt roll stock media has an end of roll indicator. The end of roll indicator is a red marking (on last 3 [...]

  • Page 83

    Appendix A — Specifications PB21 and PB31 Mobile Receipt Pr inter User’s Guide 71 Interfaces This section describes the standard inter faces available on the PB50 and PB51 printers. RS-232 Serial Interf ace Use the following tables and grap hics to un derstand the default settings of the serial port. The illustration below shows printer end of [...]

  • Page 84

    Appendix A — Specifications 72 PB21 and PB31 Mobile Receipt Pr inter User’s Guide The illustration below shows the PC end of the serial cable. o RS-232 Serial Cable DB9 Pins USB Interface T o use the USB inter face to print from a PC, you need to have the Intermec InterDriver pr inter driver installed on your PC. F or help setting up USB commun[...]

  • Page 85

    Appendix A — Specifications PB21 and PB31 Mobile Receipt Pr inter User’s Guide 73 USB T ype B Connector Accessories Y ou can use these accessories with the printer. T o order accessories, contact your local Intermec sales representative. AB27 Batter y Use the 7 .4 V 2300 mAh (typical) lith ium-ion battery to provide power to the printer. Power [...]

  • Page 86

    Appendix A — Specifications 74 PB21 an d PB31 Mobile Receipt Pr inter User’s Guide Media Y ou can use t ag, label, or receipt me dia with the printer. Printer media does not ship in the box with the printer but may be purchased from www.intermec.com . Media Core Use the media core to hold the media in place. By default the 0.75” media core sh[...]

  • Page 87

    75 B Default S ettings[...]

  • Page 88

    Appendix B — Default Settings 76 PB21 and PB 31 Mobile Receipt Printer User’s Guide Factor y Default Settings (Fingerprint Printers) Factor y Default Settings fo r Fingerprint Printers Setting Default V alue Xstart 0 Displa y Orientation Normal Contrast Medium Media Width Printhead width Length 1200 T est feed mode Fast Type Variabl e l en gt h[...]

  • Page 89

    Appendix B — Default Setti ngs PB21 and PB31 Mobile Receipt Pr inter User’s Guide 77 Device name 1-16 cha racters Passcode 1234 Factor y Default Settings fo r Fingerprint Printers (continued) Setting Default V alue[...]

  • Page 90

    Appendix B — Default Settings 78 PB21 and PB31 M obile Receipt Printer User’s Gu ide Factor y Default Settings (IPL Printers) Factor y Default Settings for IPL Printers Setting Default V alue Auto de tect print er Enable Displa y Orientation Normal Contrast Medium Print engine emulation mode None Media Form adjust dots X 0 Form adjust dots Y 0 [...]

  • Page 91

    Appendix B — Default Setti ngs PB21 and PB31 Mobile Receipt Pr inter User’s Guide 79 Factor y Default Settings (ESC/P Printers ) MAC address Uniq ue Bluetooth Discoverable Enable Connectable Enable Encr yption Disable Authentication Disable Reserve printer Disabl e Device name 1-16 cha racters Passcode 1234 Factory Default Settings for ESC /P P[...]

  • Page 92

    Appendix B — Default Settings 80 PB21 and PB31 Mobil e Receipt Printer User’s Guide Data bits 8 Parity None Stop bits 1 Protocol XON/XOFF # Netw ork IP selection DHCP and BOOTP IP address 0.0.0.0 Netmask 0.0.0.0 Default router 0.0.0.0 Name server 0.0.0.0 MAC address Uniq ue Factory Default Settings for ESC /P Printers ( continue d) Setting Defa[...]

  • Page 93

    81 C IPL and Fingerprint Setup Menus[...]

  • Page 94

    Appendix C — IPL and Fingerprint Setup Menus 82 PB 21 and PB31 M obile Receipt Printer User’s Guide IPL Setup Menu Setup SER-COM NETWORK TEST/SERVICE MEDIA CONFI GURATION POWER IP SELECTION IP ADDRESS NETMASK BAUDRATE DATA BITS TESTPRINT DATA DUMP MEDIA TYPE PAPER TYPE DISPLAY LBL LENGTH DOTS ORIENTATION CONTRAST PARITY STOPBITS DEFAULT ROUTER [...]

  • Page 95

    Appendix C — IPL and Fingerprint Setup Menus PB21 and PB31 Mobile Receipt Pr inter User’s Guide 83 Fingerprint Setup Menu Setup SER-COM NET-COM, NET1 NETWORK FEEDADJ MEDIA PRINT DEFS POWER IP SELECTION IP ADDRESS NETMASK BAUDRATE CHAR LENGTH FLOWCONTROL RTS/CTS XON/XOFF DATA TO HOST DATA FROM HOST NEW LINE STARTADJ STOPADJ MEDIA SIZE MEDIA TYPE[...]

  • Page 96

    Appendix C — IPL and Fingerprint Setup Menus 84 PB21 and PB31 Mobil e Receipt Printer User’s Guide[...]

  • Page 97

    85 I Index Numerics 802.11 radio icons, u nderstanding 37 setting up communications 35 A AB27 battery 73 AC18 battery charger 13 , 73 accessories AB27 battery 73 AC18 battery charger 73 AV14 vehicle dock 73 belt clip 73 cart mount 73 handstrap 73 power supply 73 serial cable 74 shoulder strap 74 AV14 vehicle dock 73 B backlight, understanding 10 ba[...]

  • Page 98

    Index 86 PB21 and PB31 M obile Receipt Printer User’s Gu ide communication problems 60 using Dump mode in IP L 61 using the line analyzer in Fingerprint 60 communications setting up 802 .11 radio communications 35 setting up Bluetooth radio communications 33 wireless printing with Fingerprint 40 wireless printing with IPL 38 configurartion settii[...]

  • Page 99

    Index PB21 and PB31 Mobile Receipt Pr inter User’s Guide 87 load media 15 M Magnetic Stripe Reader 17 media loading 15 recommended sensitivity and constant 70 supported 70 media specifications 69 P Pause mode 21 power specificatio ns 68 print speed and resoluti n 69 printer backlight 10 charging batteries 13 cleaning 63 cold boot 62 communication[...]

  • Page 100

    Index 88 PB21 and PB31 Mobile Receipt Printer User’s Guide connecting to the printer 30 W WEP authentication configuring with Fingerprint 41 configuring with IPL 38 WPA/WPA2 authentication configuring wi th Fingerprint 41 configuring wi th IPL 39 WPA-PSK/WPA2-PSK authentica tion configuring wi th Fingerprint 41 configuring wi th IPL 39[...]

  • Page 101

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    Worldwide Headquarters 6001 36th Avenue W est Everett, Washington 98203 U. S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2011 Intermec T echnologies Corporation. All rights reserved. PB21 and PB31 Mobile Receipt Printer User ’s Guide *934-051-003* P/N 934-051 -003[...]