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Lucent Technologies 108596560 manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    555-23 0-723 Comcod e 108596 560 Issue 6 Decemb er 1999 GuestW orks ® and DEFINITY ® Enterprise Communications Server Release 8 Hospitality Operatio ns[...]

  • Page 2

    Cop yri ght  1999, Lu ce nt T echnologi es All Rights Reserved Prin ted in U.S .A . Not ic e Every effort was mad e to ensu re th at the information in thi s book was complet e and acc ura te at th e ti me of pr inti ng. However , infor matio n is subject to ch ange. Y our Responsibility for Y our System’ s Security T oll fraud is the un autho[...]

  • Page 3

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Contents iii Conten ts Contents iii Hospita lity Operati ons 1 ■ About T his Docu ment 1 Purpose 1 Organ ization 2 Conventi ons 2 Related Do cuments 4 Product S upport 4 ■ Hosp italit y Servic es Ove rview 5 Teleph one Suppo rt 5 Guest Se rvices [...]

  • Page 4

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Contents iv Automatic Selection of DID Numbers for Guest R ooms 53 ■ Voice Mes sagi ng Op erati ons 55 Admini strativ e Mailbo x on INTUI TY 55 Connecti ng Gues ts to the Voic e Mess agi ng Syste m 56 Restori ng a Delet ed Voice Mes sage 58 Retriev[...]

  • Page 5

    Hospi tality Opera tions 1 Abo ut This Doc ument GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hosp italit y Operati ons About This Do cument This docu ment cont ains the proced ures for using the h ospital ity feat ures o f the GuestW orks ® and DE FINI TY ® Enterpr is e Communicat ions Serv [...]

  • Page 6

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 2 About This Docu ment Organizati on This docu ment is or ganiz ed under the fol lowi ng major topic s: ■ Hospital ity Serv ices Overvi ew ■ Guest Oper ations ■ Console Opera ti ons (at t enda nt and back up) ■ V oice[...]

  • Page 7

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 3 About This Docu ment ■ Field na mes shown o n the admini strati on screens are shown a s follows: the Exte nsion of PMS f ield ■ The term “ dial keypa d” refers t o the touc h-tone key pad where you dial (enter ) te[...]

  • Page 8

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 4 About This Docu ment ■ The fol lowing ta ble lis ts the features de scribed in this document. Ask your admi nistr ator fo r thes e cod es and w rite t hem d o wn in this ta b le. Related Documents ■ BCS Pr oducts Secu r[...]

  • Page 9

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 5 Hospital ity Servic es Over view Hospitality Ser vi ces Overview Keeping gu ests sat isfied i s the key t o a succes sful lod ging esta blishme nt, and providi ng full gu est serv ices thr ough up-to- date commu nication en[...]

  • Page 10

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 6 Hospital ity Servic es Over view Hospital ity is t he abili ty to act ivate Do Not Disturb a nd the ass urance th at the featur e will tu rn of f at the predeterm ined time. Do Not Disturb is just tha t — it turns off rin[...]

  • Page 11

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 7 Hospital ity Servic es Over view Messaging Services Hospital ity is a message waiting l amp on a gue st’ s telephon e, where t he lamp has been tur ned on by t he Lu cent I NTUITY Lodging mess agi ng s yst em, b y the PMS[...]

  • Page 12

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 8 Guest Op erat ion s Guest Op er ations Guests c an schedul e wakeup calls for themse lves, blo ck unwanted i ncoming cal ls, make emer gency ca lls, and r etrieve voice and F AX messages fr om their extensi ons or fr om tel[...]

  • Page 13

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 9 Guest Op erat ion s Add Y our W akeup Call Access t o the Automat ic W akeup feature may b e from a butto n on the gues t telepho ne or by usi ng a feat ure acces s code. 1. Pick up the ha ndset of your tel ephone and press[...]

  • Page 14

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 10 Guest Op erat ions Change or Delete Y our Wakeup Call 1. Pick up the ha ndset of your tel ephone and press the wakeup button, or enter the Automat ic W akeup Call fe ature ac cess code _ ____. ■ Listen t o the wakeu p in[...]

  • Page 15

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 11 Guest Op erat ions 4. If you wi sh to have a second wake up call, pick up the hands et of your telepho ne and pres s the wakeup button, or ent er the Aut omatic W akeup Call fe ature acc ess code __ ___. ■ Y ou will h ea[...]

  • Page 16

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 12 Guest Op erat ions Do Not Disturb If your switch is equipped wi th the Spee ch Synthes izer cir cuit pack , guests ca n enter t heir own Do Not Disturb requests. The fol lowing instr uctions s hould be provide d to your gu[...]

  • Page 17

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 13 Guest Op erat ions 2. If you want to cha nge the t ime your Do Not Dis turb period ends, pres s the 2 button. ■ Y ou will n ow go through the origi nal proc edure for ent ering th e time . Y ou r new time w i ll re p lac[...]

  • Page 18

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 14 Guest Op erat ions Retrieving Messages Usua lly , guests w ill re trie v e thei r voice mess ages from their r oom s, but they m ay also nee d to retr ieve the ir messages f rom other gu est rooms, f rom a house telepho ne[...]

  • Page 19

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 15 Guest Op erat ions If no key s are pre ssed, the c urrent mes sage i s saved (i f the sys tem is administ ered to s ave old mess ages) and t he new one i s played. T o keep your ma ilbox spac e free for n ew messages, d el[...]

  • Page 20

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 16 Guest Op erat ions If no key s are pre ssed, the c urrent mes sage i s saved (i f the sys tem is administ ered to s ave old mess ages) and t he new one i s played. T o keep your ma ilbox spac e free for n ew messages, d el[...]

  • Page 21

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 17 Guest Op erat ions Recording a Personal Greeti ng NOTE: T o use this feature, the Lucent I NTUITY Lodging s ystem must have s oftware Release 1. 1 or la ter . 1. Call the message re trieval tele phone number . ■ Liste n [...]

  • Page 22

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 18 Guest Op erat ions Changing Y our Password At check- in, you were assig ned a 4-digit password t o use when r etrievi ng your messages while a way from your room. NOTE: T o use this feature, the Lucent I NTUITY Lodging s y[...]

  • Page 23

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 19 Guest Op erat ions Dial by Name If you c an’ t remember at which room you r asso ciate is staying, you can use the Dial by Na me featu re to pla ce a call . This feat ure is a vailable on GuestW orks. 1. Call the Dial by[...]

  • Page 24

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 20 Front De sk Oper ations Front Desk Operations Almost al l operati ons th at are don e from a tradi tional “ attendan t console ” (Model 302B, model 302C, or PC consol e) can now be done from an Attendant Backup te leph[...]

  • Page 25

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 21 Front De sk Oper ations When the att endant console is in th e day mode (t he Night l amp is of f ), you cann ot answer ove rflow cal ls at th e backu p telephon es until the numbe r of call s waiting in the atten dant q u[...]

  • Page 26

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 22 Front De sk Oper ations Check-In When a gu est checks in and is assigned a room, the r oom’ s status chan ges to occupied , and th e room’ s telephon e control led rest riction changes to No Rest rictio n. NOTE: T elep[...]

  • Page 27

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 23 Front De sk Oper ations Check-Out When a gu est checks out, the r oom’ s status changes to vacant and the r oom’ s telepho ne control led restr iction ch anges to Out ward Restric tion. Outwar d restr iction preve nts [...]

  • Page 28

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 24 Front De sk Oper ations Suite Check-in Suite Che ck-in all ows you to h ave the swi tch automatic ally chec k-in more than one phone wi th one check- in command (whether from your Prope rty Management System (PMS) or an on[...]

  • Page 29

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 25 Front De sk Oper ations Automatic W akeup W akeup calls ca n be activ ated by guests fr om their o wn rooms or fr om the fron t desk usi ng the att endant con sole or a backup teleph one. Depen ding on how th e system i s [...]

  • Page 30

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 26 Front De sk Oper ations ■ Customize d announcement s record ed on the Audi chron recordin g device which del ivers sa les pitc hes for va rious hot el functi ons with t he wakeup call. Audichr on can be equip ped wit h t[...]

  • Page 31

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 27 Front De sk Oper ations User Operati on W akeup requests can be ent ered, chang ed, and cance led from the c onsole or backup te lephon e. W akeup anno uncement s can use a standard announcement or can be cu stomized ( for[...]

  • Page 32

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 28 Front De sk Oper ations 4. Press t he 2 butt on for an a .m. wakeup cal l, or press t he 7 button for a p. m. wakeup call. ■ The foll owing displ ays: 5. The displ ay s hows t he default wa keup message n umber . If you [...]

  • Page 33

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 29 Front De sk Oper ations Dual W ak eup T o add or cha nge a wak eup call when t he Dual W akeup feature is enabl ed, perfor m the fol lowing: 1. Press t he AUTO W AKE UP button. ■ The Auto W akeup lamp goes on. ■ The fo[...]

  • Page 34

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 30 Front De sk Oper ations 6. If you wan t to use a dif ferent wak eup message, enter the wakeup messa ge number . NOTE: Y ou cannot specif y a dif feren t wakeup message when s etting up a wakeup c all from a backup teleph o[...]

  • Page 35

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 31 Front De sk Oper ations 1 1. Press the # button to conf irm the wakeup reque st. ■ One of the followin g displays : This ind icates t hat th e wakeup proc edure was s uccess ful. This indic ates that t he tim e ente red [...]

  • Page 36

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 32 Front De sk Oper ations 3. Enter t he wakeup time in th e 4-digit hh:mm for mat (hour: minute ). ■ If you en tered a t ime betw een 13:00 a nd 00:59, the followin g display s: Go on to Step 5. ■ If you en tered a t ime[...]

  • Page 37

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 33 Front De sk Oper ations 9. Press t he # button to confi rm the wak eup reques t. ■ One of the followin g displays : This ind icates t hat th e wakeup proc edure was s uccess ful. This indic ates that t he tim e ente red [...]

  • Page 38

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 34 Front De sk Oper ations 3. Enter t he wakeup time in th e 4-digit hh:mm for mat (hour: minute ). ■ If you en tered a t ime betw een 13:00 a nd 00:59, the followin g display s: Go on to Step 5. ■ If you en tered a t ime[...]

  • Page 39

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 35 Front De sk Oper ations 9. Press t he # button to confi rm the wak eup reques t. ■ One of the foll owing displays : This ind icates t hat th e wakeup proc edure was s uccess ful. This indic ates that t he tim e ente red [...]

  • Page 40

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 36 Front De sk Oper ations Canceling W akeu p Calls Once a wakeu p call has been deli vered suc cessfull y , the reques t is canc eled automa tically . However , you ca n cance l a wakeup call manually b efore it is deliver e[...]

  • Page 41

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 37 Front De sk Oper ations Failed W akeup Notification A wakeu p cal l rings 6 times at a guest’ s tele phone. If t he wakeup cal l is not answered after 3 a ttempts (th e attempts are space d 5 minutes apart), the attendan[...]

  • Page 42

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 38 Front De sk Oper ations Controlled Restri ctions The Contro lled Rest riction s featur e allows yo u to act ivate di ff erent typ es of calli ng restri ctions o n guest roo m telep hones. The re strict ion ty pes inclu de [...]

  • Page 43

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 39 Front De sk Oper ations When a guest trie s to make a call f rom a stat ion that is res tric ted, the call is routed to one of the foll owing: ■ the at tenda nt ■ a recorded anno uncement ■ a Call Cov erage path ■ [...]

  • Page 44

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 40 Front De sk Oper ations 3. After he aring the second dial ton e, enter t he room numb er . ■ A confir mation tone indicat es that t he restr iction was ac tivated . An interc ept tone i ndicate s that th e room number a [...]

  • Page 45

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 41 Front De sk Oper ations Activate Contr oll ed Restriction for a Group of Rooms T o activat e a con trolled re stricti on for a g roup of rooms, perf orm the fol lowing: ! CAUTION: If you u se this f eatur e, b e sur e th a[...]

  • Page 46

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 42 Front De sk Oper ations Cancel Controll ed Restriction for a Group of Rooms T o deact ivate a controll ed rest riction for a gr oup of rooms , perform t he follo wing: 1. Press t he START button or an idl e call appea ranc[...]

  • Page 47

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 43 Front De sk Oper ations Do Not Disturb The D o Not D istur b fe at ure pe rmit s hot e l gues ts to r eques t th at call s dire cted t o the room b e blocked f or a prede termined peri od of time . This can be done from th[...]

  • Page 48

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 44 Front De sk Oper ations Activate Do Not Disturb for One Room NOTE: Do Not Disturb canno t be acti vated usi ng the PC cons ole. T o add or cha nge a Do Not Di sturb req uest, p erform the following : 1. Press t he DND EXT [...]

  • Page 49

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 45 Front De sk Oper ations 5. Press t he # button t o confir m the Do Not Dis turb requ est. ■ One of the followin g displays : This ind icates t hat the Do No t Dist urb procedu re was succ essful. This indic ates that t h[...]

  • Page 50

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 46 Front De sk Oper ations Activate Do Not Disturb f or a Group of Rooms A typical applica tion of thi s procedur e is apply ing Do Not Distur b to a gro up of confere n ce ro oms whe re meetin gs are in sessi on dur ing the [...]

  • Page 51

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 47 Front De sk Oper ations 5. Press t he # button t o confir m the Do Not Dis turb requ est. ■ One of the followin g displays : This ind icates t hat the Do No t Dist urb procedu re was succ essful. This indic ates that t h[...]

  • Page 52

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 48 Front De sk Oper ations Message W ai ting Notificati on Y ou can not ify a gue st that a message is waiting by turning o n the mes sage waiting lamp on the guest ’ s teleph one. The gu est ret rieves the messa ge by cal [...]

  • Page 53

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 49 Front De sk Oper ations PMS Alarms Y ou may have a PMS AL ARM button assi gned to you r attenda nt consol es and back up telepho nes. If t he link bet ween the s witch and t he PMS goes down, t his button lamp will light u[...]

  • Page 54

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 50 Front De sk Oper ations Maid Status, Housekeeping Status, and Room Occupancy The Maid Status/Ho usekeeping Status f eature r ecords the status f or up to s ix housekee ping cod es. These st atus code s are usua lly ente re[...]

  • Page 55

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 51 Front De sk Oper ations User Operati on The user operatio n for up dating and viewing hou sekeeping status us ing the PMS is give n in the PMS doc umentation. Y ou can che ck the cur rent sta tus of al l rooms bas ed on th[...]

  • Page 56

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 52 Front De sk Oper ations Recorded Announcements The Record ed Announc ements featur e allows y ou to crea te severa l diff erent recorde d announ cements for wakeup calls and Call V ectori ng proce dures. For example, y ou [...]

  • Page 57

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 53 Front De sk Oper ations The Announce ments ci rcuit pa ck has the followin g recordi ng time li mit based on the sa mpli ng rat e us ed : ■ 8 minutes , 32 seconds at 16 KHz ■ 4 minutes , 16 seconds at 32 KHz ■ 2 minu[...]

  • Page 58

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 54 Front De sk Oper ations Automatic select ion of DID numbers for a guest In a non- Property Management System (PMS) environmen t, automati c selectio n of DID number s to a gues t room allows a guest to have a phone number [...]

  • Page 59

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 55 Voice M essagin g Operatio ns V oice Messaging O perations T o assist your guest s when they wa nt to ret rieve t heir voic e messages, there are a few proce dures tha t you will do regula rly . These proc edures in clude [...]

  • Page 60

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 56 Voice M essagin g Operatio ns Connecting Guests to the V oice Messaging System There ar e two ways you can conn ect guest s to the Lu cent INTUITY vo ice messaging system: ■ Y ou can con nect the gues ts direct ly to the[...]

  • Page 61

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 57 Voice M essagin g Operatio ns T o connec t guests to the voi ce messagi ng system who c all usin g a rotar y-dial telepho ne, perfor m the foll owing: 1. When gues ts call to retr ieve thei r messages , ask t he guests f o[...]

  • Page 62

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 58 Voice M essagin g Operatio ns Restoring a Deleted V oice Message Deleted voice messa ges are st ored unti l midnight of the da y they were deleted. For exampl e, you can r etrieve a message th at a gu est deleted at 6:00 p[...]

  • Page 63

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 59 Voice M essagin g Operatio ns 7. Enter ei ther the guest’ s passwor d or the at tendant p assword. ■ If you he ar “Last d eleted mes sage has be en restor ed,” lis ten for t he message “Re ady for message re trie[...]

  • Page 64

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 60 Voice M essagin g Operatio ns 5. E nter th e mess age re tr ieval num ber . ■ Y ou hear a ringb ack tone. ■ The displ ay shows th e number y ou are cal ling. 6. After t he voic e messaging system answe rs, pr ess the *[...]

  • Page 65

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 61 Call Ac countin g Operatio ns Call Accounting Operations This sec tion g ives you th e procedur es used to perform t he followi ng Lucent INTUITY Lodgin g Call Accou nting operat ions: ■ Night Audi t ■ End-of-W eek/End[...]

  • Page 66

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 62 Call Ac countin g Operatio ns 12. Press t he 5 butto n to se lect th e Ch ronol ogic al (CH R ON O ) repo rt. 13. Press t he 3 button t o select the Confi g option. 14. Press t he 2 button t o select the Range o ption. 15.[...]

  • Page 67

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 63 Call Ac countin g Operatio ns 9. While the report i s running, press the C button t o clear t he accumu lative repor t. 10. If thi s property i s using Pro mus Corporat ion equipmen t, press t he 6 button to ente r the Uti[...]

  • Page 68

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 64 Call Ac countin g Operatio ns 6. Press t he C b utton to e nter a st ar t d ate an d an end d at e. Use th e MMDDYY form at. 7. E nter a start t ime an d an e nd ti m e. Us e the H HMM form at for a 2 4-ho ur clock. 8. Pre[...]

  • Page 69

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 65 Call Ac countin g Operatio ns Deleting Call Records T o save on spa ce and to re duce co nfu sion o ver ol d i nf ormat ion, y ou s houl d d elete old cal l records on a regul ar basis. Thi s should be done once a week or [...]

  • Page 70

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 66 House ke epi ng Staff Opera t ion s Housekeeping Staff Operations Housekeepe rs can upda te hou sekeeping sta tus info rmation in two ways: ■ Using te lephones i n guest ro oms ■ Using des ignated t elephones in ot her[...]

  • Page 71

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 67 House ke epi ng Staff Opera t ion s Status Codes Although t he houseke eping sta tus codes ma y be defined t o represe nt any of several dif ferent states, h ere is a s uggested wa y to use th e dif ferent housekeepi ng st[...]

  • Page 72

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 68 House ke epi ng Staff Opera t ion s 3. As you rea ch dif ferent steps in cleaning the room, upda te th e status by repeat ing steps 1 and 2. If you wer e told t o use a desi gnated te lephone ( any telep hone other than a [...]

  • Page 73

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 69 Reports Reports This sec tion g ives exampl es of admini strati on report s you can di splay on t he administ rati on ter minal or print on the Log Print er or the Jou rnal/ Schedul e Prin ter . Administrat ion Report s Wh[...]

  • Page 74

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 70 Reports list pms-down PROPERTY MANAGEMENT SYSTEM ACTIVITY Extension Event Reason Date/Time 2900 from room, code 1 active - nopms 18/20:10 PM 3100 from sta., code 2 active - nopms 18/21:00 PM 3344 checkout, MWL off PMS Link[...]

  • Page 75

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 71 Reports list wakeup requests WAKEUP REQUESTS Extension Time Annc Daily VIP 3311 04:45 AM 4000 n y 2247 05:30 AM 4001 n y 1435 08:00 AM 4001 n y list wakeup station 4565 WAKEUP STATION AUDIT Extension = 4565 Event Reason Ti[...]

  • Page 76

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 72 Reports Any of the se rep orts can b e printed , either on an SA T printer or on the sys tem print er . T o prin t on th e SA T prin ter , a dd th e pr command after t he re port command string . For example , if you want [...]

  • Page 77

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 73 Reports Prin ter Re ports Printe r reports keep tra ck of several hospital ity even ts. This is do ne to tra ck patter ns of ser vice problems a nd to keep track of r oom status . From the switc h ’s perspec tive, the re[...]

  • Page 78

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 74 Reports The fo llowing i s an example of a journ al print er repor t: Thes e cod es are u sed t o de fi ne the stat us ev ents: ■ A WU — Automatic wak eup events ■ EA T — Emergenc y access t o attenda nt and cri si[...]

  • Page 79

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 75 Reports The fo llowing t able summari zes which pr inter t ypes repor t which st atus even ts. Printer T ype Status Events Journal /Schedule 1,2 ,3,4,5,8,9 Log Only 6,7,10 Combined Jou rnal/Schedul e and Log 1,2,3,4,5,6,7,[...]

  • Page 80

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 76 Guest Operation s Artwork Guest Operations Artwork The fo llowing pa ges contai n artwork masters t hat you can use to create “t ent cards” for your gu est ro oms. These ar twork maste rs contain t he followi ng proced[...]

  • Page 81

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 77 Guest Operation s Artwork[...]

  • Page 82

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 78 Guest Operation s Artwork[...]

  • Page 83

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 79 Guest Operation s Artwork[...]

  • Page 84

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 80 Guest Operation s Artwork[...]

  • Page 85

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 81 Guest Operation s Artwork[...]

  • Page 86

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 82 Guest Operation s Artwork[...]

  • Page 87

    Index IN-83 GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 IN Index Numerics 6408 tel ep hones , 20 6424 tel ep hones , 20 8410D telep hones , 20 8411 tel ep hones , 6 8434 tel ep hones , 20 A ad ministra tive mailb ox on INT UIT Y , 55 announcements , 52 artwork masters , 76 Attendant Bac kup , [...]

  • Page 88

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Index IN-84 D d eleting c all rec ord s , 65 de t a i l r e po r t s , 63 d ial b y name , 19 Do Not Disturb , 6 , 12 , 43 d oc uments, relate d , 4 Dual W akeup , 8 E E merg enc y Ac c ess to the Atten d ant , 13 end -of- mon t h aud it , 62 end -of[...]

  • Page 89

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Index IN-85 L languag e op tions , 7 log p r inte rs , 73 M maid stat us , 50 messag e b uffer for p rinter , 74 Messag e Retrieval , 14 Messag e W aiti ng lamp s , 7 , 48 notific ation , 48 messag es FA X , 58 restoring d eleted , 58 retrieving , 14[...]

  • Page 90

    GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Index IN-86 R rec ord ed announ c ements , 52 rec ord ing p ersonal g reeting s , 17 rep orts , 69 co s t , 64 de t a i l , 63 pr i n t er , 73 pr i n t in g , 63 r e s t o r i n g de l e t e d m e s sa ge s , 58 retrievi ng messag es , 14 retrievi n[...]

  • Page 91

    We’d like your opinion. Lucent welcomes your feedback on this docu ment. Y our comments can be of gre at value in helpi ng us improv e our docume ntation. Guest Works ® and DEFINITY ® Enterprise Comm un ic ati ons Server R ele as e 8 Hospita lit y Operati ons 555-230-72 3, Issue 6, Decembe r 1999, Com code 1085 96560 1. Pleas e rate the effe ct[...]