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Lucent Technologies 302A manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    555-23 0-890 Comcod e 108 383811 Issue 3 June 1999 DEFINITY ® Enterprise Communications Server Rele ase 7 Console Opera tions Quick Reference 230890_3.bk Page i Tuesday, April 20, 1999 12:57 PM[...]

  • Page 2

    Copyright  1999 , Lucen t T ech nologi e s All Rights Reserved Printed in U.S.A. Notice Every ef fort was m ade to ensure that the info rmation in th is book was com plete and ac curate a t the t ime of printin g. Ho w- ever , info rmation is subje ct to chan ge. Y our Responsibility fo r Y o ur System’ s Secu rity T oll frau d is the un autho[...]

  • Page 3

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issu e 3 June 19 99 Contents iii Contents Contents iii Console Operations 1 ■ Abou t This Docu ment 1 A ssumpti ons 1 Conventi ons 1 Relat ed Documen ts 3 ■ B asic O peration 4 Console Layout 4 Statu s Lamps 8 Call Pu rpose Ind icators 8 A[...]

  • Page 4

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issu e 3 June 19 99 Contents iv Overri de 30 Recall 31 Ser ial Ca lling 32 Transfer 34 Trunk Id entification 36 Index 37 230890_3.bk Page iv Tuesday, April 20, 1999 12:57 PM[...]

  • Page 5

    Conso le Op eration s 1 About This Document DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issu e 3 June 19 99 Console Operations About This Do cument This document cont ains basi c teleph ony procedu res for u sing the DEFI NITY ® Enter prise Communicat ions S erver (ECS) at tendant c on[...]

  • Page 6

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 2 About This Docu ment Some but ton label s on the c onsole, suc h as Seria l Call, sp an two line s. Becaus e of line spac ing in thi s document, th ey are shown ac ross one li ne of text, su ch as SER[...]

  • Page 7

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 3 About This Docu ment ■ The f ollowing ta ble lis ts the features described in t his document . Ask your admi n istrat or for these codes and w r ite t hem do wn in th is tab le. Related Documents ?[...]

  • Page 8

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 4 Basi c Operati on Basic Operation Console Layout The Att endant Con soles a nd DXS Select or Consol e are shown i n Figure 1 , Figur e 2 , and Figure 3 . Figure 1. Model 302A/B Attendant Console 1) La[...]

  • Page 9

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 5 Basi c Operati on Figure 2. Model 302C Attendant Console 1) Handset 7) Display 2) Handset Cradle 8) Sele ct Button 3) Call Proc essing Are a 9) Volume Contr ol Buttons 4) Warn ing Lamps and Call Wait [...]

  • Page 10

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 6 Basi c Operati on Figure 3. DXS Selector Console The foll owin g list ite ms c orres pond with th e call outs sho wn i n Figur e 1 , Figu re 2 , and Figure 3 . All the feat ure b uttons , tru nk acc e[...]

  • Page 11

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 7 Basi c Operati on ■ Call Pro cessing Ar ea, W arning Lamps, a nd Call W aiting Lamps — Thi s area con sists of the dial keypad, some fixed sta tus lamps, and the STAR T , CANCEL , and RELEAS E but[...]

  • Page 12

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 8 Basi c Operati on Status Lamps The but tons on the c onsole have status l amps assoc iated wit h their us e. These status lamps c ome on, go of f, or flash as yo u use th e console features. When the [...]

  • Page 13

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 9 Basi c Operati on ■ co — Control led Outward Rest rictio n Call. Indi cates t hat a u ser attempte d to make an outgoing ca ll, but t he ext ension has Outwa rd Restri ction appl ied. ■ cs — C[...]

  • Page 14

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 10 Basic Ope ration ■ Attendan t T one — If At tendant T one is of f, you wil l not hear busy tones , dial tones, or ringback tones f or inter nal call s. ■ Auto Answ er — If Auto Ans wer is on,[...]

  • Page 15

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 11 Basic Ope ration ■ The ca ll appearanc e lamp stop s flashi ng, but remains on. ■ Y ou are co nnected t o the call ing pers on. 3. T o end th e call, pres s the RELEAS E button. ■ Y ou are di s[...]

  • Page 16

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 12 Basic Ope ration T o make call s no t using th e selector console , perform the fol lowing: 1. Press t he START button or an idle cal l appearance button. ■ Y o u he ar a dia l to ne. ■ The ca ll[...]

  • Page 17

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 13 Basic Ope ration T o make a cal l to an out side number , per form the fo llowing: 1. Do on e of th e fo ll owin g: a. Press t he START button or an idle call a ppearance button. ■ Y o u he ar a di[...]

  • Page 18

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 14 Basic Ope ration Forced Release While making call s and answer ing call s, you can ge t in a si tuation wh ere you canno t cancel or release a call. If this hap pens, us e the FORCED RELEAS E butto n[...]

  • Page 19

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 15 Basic Ope ration Spli t S wa p Spli t Swap allo ws the att endant to alter nate bet ween activ e and sp lit cal ls. This oper ation may be useful when the atte ndant may ne ed to tran sfer a ca ll, b[...]

  • Page 20

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 16 Basic Ope ration ■ The co nsole return s to the n ormal opera ting mode. b. T o tra nsf er t he ca ll , p ress the SPLIT bu tton (th is joi ns all th ree p art ies toget her ), then th e RE LEAS E [...]

  • Page 21

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 17 Basic Ope ration ■ The Pos ition A vaila ble lamp goe s on. ■ The co nsole return s to the n ormal opera ting mode. Auto Start and Don’t Split Auto Star t is an ad ministra ble feat ure that al[...]

  • Page 22

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 18 Basic Ope ration T o check on a user ’ s COR, do t he follo wing: 1. While on an acti ve call, p ress the CLASS (COR) butto n . ■ The Class (COR) lamp goes on . ■ The displ ay shows th e user ?[...]

  • Page 23

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 19 Feature Ope ration Feature Opera tion This section contains user operati on for features used from an a ttendant console or from a bac kup telep hone. Attendan t Ba ckup The Att endant Backup f eatur[...]

  • Page 24

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 20 Feature Ope ration The f ollowi ng is a typi cal s cena rio f or ans wer ing ove rflow atten dant conso le cal ls from a bac kup telep hone: 1. T he Ca ll s W ait ing In Queu e thre s hold is reac he[...]

  • Page 25

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 21 Feature Ope ration 2. Dial the trunk acc ess co de followed by a specifi c trunk nu mber (su ch as, 01, 02, and so on). One of the f ollowing oc curs: ■ If the trunk is b usy with an active ca ll, [...]

  • Page 26

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 22 Feature Ope ration 2. Dial the Call Forwar ding - All Calls ac tivation fe ature ac cess code _ ____ or the Cal l Forwardi ng - Busy/Don ’t An swer acti vation feat ure access code _____. ■ Y o u[...]

  • Page 27

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 23 Feature Ope ration Call Park The Cal l Park fe ature al lows you to p ut a call on hold and then ret rieve the call from any ot her tel ephone with in the sys tem. Calls c an be parke d using th e at[...]

  • Page 28

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 24 Feature Ope ration 3. After co ntactin g the new per son, press the SPLIT butto n. ■ All p arties, inc luding the console, a re connect ed toget her . ■ The S plit la mp go es off. 4. T o add mor[...]

  • Page 29

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 25 Feature Ope ration 4. W rite down the e mer gency inf ormation d isplayed o n the conso le. Follow your local pro cedures f or handling eme rgen cies. Ev en though t he console is set to “posit ion[...]

  • Page 30

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 26 Feature Ope ration T o place a c all on hol d, perfor m the foll owing: 1. While on an acti ve call, p ress the HOLD button. ■ The O n Ho ld lam p at th e call appe aran c e bu tt on g o es o n. ?[...]

  • Page 31

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 27 Feature Ope ration T o search f or an exte nsion number , per form th e followi ng: 1. Press INTEG DIRCTRY . ■ The In teg Dirctry lamp goes on. 2. Dial the keypad digits that corresp ond to the l e[...]

  • Page 32

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 28 Feature Ope ration Intr usion The In trusion f eature e nables you to int errupt a use r ’ s call to deliver an ur gent messag e or tele phone call . T o interr upt a user to del iver an u rgent me[...]

  • Page 33

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 29 Feature Ope ration 4. Press t he RELEASE button. ■ If the called st ation i s analog, t he calli ng person i s put on Cal l W ait ing until the call ed person picks u p the call . ■ If th e calle[...]

  • Page 34

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 30 Feature Ope ration T o use Lou dspeaker Pagi ng with pagi ng buttons , perform t he following: 1. Press an idle paging zone button. If the desi red paging zone is al ready in use (t he as s ociat ed [...]

  • Page 35

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 31 Feature Ope ration ■ Call Cover age When the attenda nt calls a us er that h as an assi gned Call Coverage pat h, the ca ll r ings at t he user ’ s telepho ne and do es not f ollow th e Call Co v[...]

  • Page 36

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 32 Feature Ope ration analog t elephones must press the RECALL butto n or flas h the swit chhook to r ecall the att endant. Use rs at mu ltiappeara nce telep hones must pr ess the CONF or TRA NSFER but [...]

  • Page 37

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 33 Feature Ope ration 3. Press t he START button. ■ Y o u he ar a dia l to ne. ■ The Seria l Call la mp goes of f. ■ The S plit la mp go es on. 4. Dial the number for the perso n to whom you want [...]

  • Page 38

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 34 Feature Ope ration Transfe r ! SECURITY ALERT : Soci al Eng ine eri ng — “Soci al En gin eer ing” is a c on game t hat h ack ers fr equent ly u se. It is s ometimes r eferr ed to as “Operator[...]

  • Page 39

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 35 Feature Ope ration 4. Use one of the foll owing steps , a, b, c, or d, to compl ete the call. a. T o tran sfer the call, pre ss the RELEASE button as soon as the call sta rts rin gin g. ■ The ca ll[...]

  • Page 40

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issue 3 June 19 99 Conso le Op eration s 36 Feature Ope ration ■ The Pos ition A vaila ble lamp goe s on. ■ The co nsole return s to the n ormal opera ting mode. d. T o set u p a 3-way con nection, pres s the SPLIT but ton befor e or af te[...]

  • Page 41

    Index 37 DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-8 90 Issu e 3 June 19 99 IN Index Numerics 302A/ B Attend ant Console , 4 302C At tend ant Consol e , 5 A Ac tivate the Con sole , 10 Ad ministrab le F eatures , 9 Alarms , 8 Answer Calls , 10 Assu mp tions , 1 Attend ant Auto S tart , 9 [...]

  • Page 42

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issu e 3 June 19 99 Index 38 E E merg enc y Ac c ess to Attend ant , 25 F F eature Ac c ess Cod es , 3 F o r c ed R ele as e , 14 H Hold , 25 I Integ rated Direc tory , 26 Intrusio n , 28 L Lamp T est , 6 Lang uag es , 10 Lay out , 4 Lou d s p[...]

  • Page 43

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issu e 3 June 19 99 Index 39 R Re c a l l , 31 Re l a t e d D o c u m e n t s , 3 Re l e a s e , 14 S Se c u r i t y , 34 S elec tor Cons ole , 6 , 11 S er ial C allin g , 32 S p lit Call s , 14 Sp l i t Sw a p , 15 S ta tus La mp s , 8 T Te s[...]

  • Page 44

    DEFINITY® Ente rprise Comm unications Se rver Release 7 Console O perations Qu ick Reference 555-23 0-890 Issu e 3 June 19 99 Index 40 230890_3.bk Page 40 Tuesday, April 20, 1999 12:57 PM[...]