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Lucent Technologies Release 3 Version 8 manuel d'utilisation

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Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Lucent Technologies Release 3 Version 8. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Lucent Technologies Release 3 Version 8 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

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Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

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Tout d'abord, le manuel d’utilisation Lucent Technologies Release 3 Version 8 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Lucent Technologies Release 3 Version 8
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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Lucent Technologies Release 3 Version 8, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

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Table des matières du manuel d’utilisation

  • Page 1

    585-21 5-105 Comcod e 108678 319 Issue 1 June 2000 CentreVu ® Call Management System Release 3 Version 8 High Availabi lity Connectivity, Upgrade an d Administration[...]

  • Page 2

    Copyrig ht© 20 00 Lucent T ec hnologi es All Rights Reserved Printed in U.S.A . Notice Every effort was made to ensur e that the info rmation i n this document was compl ete and a ccurate at the time of printi ng. Howe ver , inform ation is subj ect t o chan ge. Y our Respon sibility f or Y our System ’ s Secu rity T oll fraud is the unau thoriz[...]

  • Page 3

    T able of Contents Centre Vu® Call Management Sys te m Releas e 3 Ver sion 8 High Avai la bility Conn ectivity, Up grade an d Admin istration CentreVu CMS R3V8 High Availabi lity Connectivi ty, Upgrade and Admi nistration iii Intr oducti on . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Over view . . . . . . . . . . . . . . . . . . . . . 1-1 [...]

  • Page 4

    CentreVu CMS R3V8 High Availabi lity Connectivi ty, Upgrade and Admi nistration iv Upgra din g CMS to the High Availa bilit y Opt ion . . . . . . . . . . . . . 3 -1 Overv iew . . . . . . . . . . . . . . . . . . . . . 3-1 HA U pgra de Sc enar ios . . . . . . . . . . . . . . . . 3-1 Overv iew of t he HA Upg rade Proc edure . . . . . . . . . 3-3 V eri[...]

  • Page 5

    CentreVu CMS R3V8 High Availabi lity Connectivi ty, Upgrade and Admi nistration v Checking the Archive Int erval . . . . . . . . . . . . . . 3- 66 Admi nister ing the Switc h . . . . . . . . . . . . . . . 3-67 Performing an Incremental Ma int enance Backup. . . . . . . . 3-67 Proce dur e . . . . . . . . . . . . . . . . . . . 3-67 Upgra de the O rig[...]

  • Page 6

    CentreVu CMS R3V8 High Availabi lity Connectivi ty, Upgrade and Admi nistration vi[...]

  • Page 7

    Introduction CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Overvie w 1-1 Introduction 1 Overview 1 The CentreVu ® Call Manage ment System (CMS) High A vailabili ty (HA) option is a system of har dware and soft ware features desi gned to reduce potential loss of call c enter data. The CMS HA sy stem includ es featu[...]

  • Page 8

    Introduction CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Supported Def inity Switches 1-2 • if the custome r has the Ext ernal Call History Package, it should be instal led on bot h servers. If th e customer has customized report solu tions implemente d by Luce nt T echnologies CRM Profess ional Services Or gan[...]

  • Page 9

    Introduction CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Required and O ptional Software 1-3 Required and Optional Software 1 The HA option is supported only for CMS servers using CMS software version R3V8, or later . With a few exceptions (noted belo w), software configurat ions for the HA primary and secondary [...]

  • Page 10

    Introduction CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Special Upgrade Considerations 1-4 Special Upgrade Considerations 1 When an installed CMS HA system is subject to a software upgr ade (or when one of the serv ers is r estored t o service after a system fai lure event), the alternate ser ver continues to co[...]

  • Page 11

    Introduction CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Customer-Specific Roles and Re sponsibilities 1-5 Custom er -Sp ecifi c Ro le s an d Respon sibil itie s 1 Customers are solel y responsib le fo r several tasks re quired to support the CMS HA option. The following ta ble l ists tasks for which th e custome[...]

  • Page 12

    Introduction CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion CentreVu CMS Helplines 1-6 Centre V u CMS Helplines 1 If an instal l ation problem ari ses that requires assi stance, custo mers or Lucent T ec hnologies techni cians can cal l the n umbers shown bel ow . Customers should inform Support personnel that their[...]

  • Page 13

    Connecting HA Servers to the Switch CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Overvie w 2-1 Connecting HA Serve rs t o the Swit ch 2 Overview 2 Connecting HA Servers to the Switc h describes connectivi ty requirement s and recommendations speci fic to CMS High Avail ability (HA) syst ems. This informa ti on is [...]

  • Page 14

    Connecting HA Servers to the Switch CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Overvie w 2-2 2. Customize d software switch- over If the HA primary and secondary servers connect to CMS clien ts and other peri pheral s, such as NTS servers, print ers, etc. over the same network subnet, LAN traff ic on this “use[...]

  • Page 15

    Connecting HA Servers to the Switch CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Overvie w 2-3 ACD traff i c is routed through dual contr ol C-LAN circuit packs on the switch. The Definit y swit ch must be administered to enable the dual C- LAN cards; for details about the administra tion of dual ACD links on HA s[...]

  • Page 16

    Connecting HA Servers to the Switch CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Overvie w 2-4 c. Dir ect connect to Customer LAN, wit hout private seg ment: — Least pr eferred opt ion — Complete dep endency on perf ormance and r eliability of customer’s LAN — Allows remote locatio n of endpoi nts when cus[...]

  • Page 17

    Connecting HA Servers to the Switch CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Connecting to th e Defi nity Switch 2-5 Connecting to the Definity Switch 2 Overview 2 The recommended link setup for HA systems consist s of a private LAN connection between swi tc h and server , with no connect iv ity to other custo[...]

  • Page 18

    Connecting HA Servers to the Switch CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Connecting to th e Defi nity Switch 2-6 A depicti on of an ideal HA syst em configurat ion for a si ngl e-ACD system is displa yed in the following figur e. Note: Existi ng customer network conf igurations are likel y to requ ire a di[...]

  • Page 19

    Connecting HA Servers to the Switch CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Connecting to th e Defi nity Switch 2-7 Distance Li mits 2 The maximum allowable lengt h for a single segment of Cat 5 cable is 100 meters (328 feet); a maximum of four hubs can be used in s eries to connect cable segments. Theref ore[...]

  • Page 20

    Connecting HA Servers to the Switch CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Connecting to th e Defi nity Switch 2-8 Cabling Procedure 2 This procedur e describes the step r equir ed to make the connection between a dual ACD link and th e HA server . For more informati on, re fer to th e “Cabling Diagram - L[...]

  • Page 21

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Overvie w 3-1 Upgrading CMS to the High A vailability Option 3 Overview 3 Upgradi ng CMS to t he High Availabili ty Option describes Centr eV u Call Management System ( CMS) upgrade pr ocedures requi red to add a new CMS se[...]

  • Page 22

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion HA Up grade Sce nar io s 3-2 If eith er case a) or b) are in eff ect, the upgrade proc ess is signifi cant ly simplifi ed, since: • the Definit y switch can be admini ster ed for the corr ect CMS version and the dual ACD [...]

  • Page 23

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion HA Up grade Sce nar io s 3-3 Overview of the HA Upgr ade Procedure 3 The steps required t o perfor m an HA upgrade when the original serv er requires a ful l CMS version upgrade are described bel ow and depicted in the acco[...]

  • Page 24

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion HA Up grade Sce nar io s 3-4 5. On the day of the upgrade, the Lucent te chnician arr iv es onsite and performs a backup of sys tem and ACD-specific admin data on the origi nal ser ver . Note: At thi s point i n the upgrade[...]

  • Page 25

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion HA Up grade Sce nar io s 3-5 15. Run CMSADM backups on both servers . The CMS HA upgrade process is now complete. Customers shoul d initiat e a regular maintenanc e schedule. For more inf ormation, s ee “ CentreV u Call M[...]

  • Page 26

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Verifying th e Tape Driv e on an Enterpr ise 300 0 Server 3-6 V e rifying the T ape Drive on an Enterprise 30 00 Ser ver 3 This procedur e is required only for Ha syst ems which use an E3000 - E3500 plat form combinat ion f[...]

  • Page 27

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Performing a CMSADM Backup 3-7 Performing a CMSADM Bac kup 3 A CMSADM file s ystem backup s aves all system fi les (excludi ng CMS call dat a) and is used to r estore t he system in the e vent of an upgrade failure. A CMS A[...]

  • Page 28

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Performing a CMSADM Backup 3-8 Procedure C 1. Log in as root and enter: cmsadm The CMS Admini stration menu a ppears: 2. Enter 3 to sel e ct the backup option. Dependin g on the configur ation of your system, go to step a o[...]

  • Page 29

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Performing a CMSADM Backup 3-9 3. Enter a tape d rive sel ection from t he display ed list . The program responds: Note: If only one tape drive is availabl e, the outpu t shown above is not di splayed. 4. Press Enter . The [...]

  • Page 30

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Performing a CMSADM Backup 3-10 If you receive the message di splayed above, i nsert t he first tape used in the backup and pres s Enter . W ait for the tape drive light-emitt ing diode (LED) to s top blin king befor e you [...]

  • Page 31

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Performing a Full Maintenanc e Backup 3-11 Performi ng a Ful l Mai nte nanc e Bac kup 3 Before an exist ing CMS server i s incorporat ed into a new HA syst em, the customer must perfor m a CMS full maintenance backup within[...]

  • Page 32

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Performing a M aintenanc e Backup (Adm inistration Data Only) 3-12 Performing a Maintenance Backup (Administrati on Data Only) 3 When the CMS technician arriv es onsite, they perfor m an init ial maintenance backup on t he [...]

  • Page 33

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Performing a M aintenanc e Backup (Adm inistration Data Only) 3-13 The correc t backup opt ion selec tions are shown in t he following example: After you have select ed the appr opriate options for the backup, press enter t[...]

  • Page 34

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-14 c. Enter t he device p ath for the tap e drive, for example: /dev/rmt/0c The syste m displays a list of ACD(s) backed up on the volu me and prompts: Enter l to list the tables or v to als[...]

  • Page 35

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-15 • Connected the NTS and the CMS comput er t o the n etwor k hu b unit . See Cen treVu ® CMS R3V6 Sun ® Enterprise™ 3000 Computer Connectivity Diagr am (585-215-86 5), CentreV u ® C[...]

  • Page 36

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-16 Procedure 3 1. Access the CMS Services menu by enter ing the f ollowing command: cmssvc The progr am responds: 2. Enter 2 to select the auth _set option. The program responds: 3. Enter th[...]

  • Page 37

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-17 If thi s is not an upgrade and y ou enter n , the program res ponds: 4. Enter y . The program uses the above infor ma ti on to populate the “Purchased CMS Rel ease” field of the Syste[...]

  • Page 38

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-18 8. Enter y i f the customer purchased the Exter nal Call History featur e; otherwis e, press En ter . The program responds (if the vecto ring package is author ized): 9. Enter y if the cu[...]

  • Page 39

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-19 14. Enter the maximum possible number of split or ski ll members that the customer might use based on the swi tch agent size purchased. For R3V8, “split or ski ll members” ar e define[...]

  • Page 40

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-20 The progr am responds: 15. Enter the number of ACDs the customer purchased. The prompt displ ays and all authorizations have been set. 16. V erify that authori zations were set by ent eri[...]

  • Page 41

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-21 Setting Up Data Storage Parameters 3 Overview 3 TSC personnel modif y specific data stor age paramet ers on the CMS computer so that the CMS applic ati on can operate properl y . The stor[...]

  • Page 42

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-22 • # Da ily s tart time (re gular time ): 12:00 AM • # Daily stop ti me (data will be coll ected for seconds of last minute): 1 1:59 PM • # Number of agent lo gin/logout records ( 0-[...]

  • Page 43

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-23 • # Weeks of weekl y tr unk groups (1-520): 53 • # Months of monthly trunk groups (1- 120): 13 • # Days of intrahour for tr unks (1- 62): 31 • # Days of daily tr unks (1-1825 ): 3[...]

  • Page 44

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-24 • # Days of daily VDNs (1-1825): 387 • # Wee ks of weekly VDNs (1-520): 53 • # Months o f monthly VDNs (1-120): 13 4. Aft er entering the appro pri ate values, enter : :wq After the[...]

  • Page 45

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-25 Procedures 3 T o set up a networ k connection to an HA-e nabled swit ch and other CMS computer peripher al s, the following step s are performed: • Edi t the /etc/h osts file . • Set [...]

  • Page 46

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-26 7. Add a line to this new file wi th the ho st name y ou added to the /etc/hosts file. F or ex ampl e: 8. Press the Esc ke y to leav e the edit mode. 9. Enter :wq t o write a nd quit edit[...]

  • Page 47

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-27 Setting Up the CMS Applicatio n 3 Overview 3 Use the proc edure s in this section to set up the CMS appli cation. Prerequisit es 3 • V erify t hat you ar e logged i n as root. • CMS m[...]

  • Page 48

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-28 Setting Up CMS Interact ively from a Te r m i n a l 3 Overview: Using t he interac tive option, the progr am prompts you for the necessary informat ion. Procedure: 1. If you are not sure [...]

  • Page 49

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-29 3. Enter 4 to sel e ct t h e setup option. If system setup has already been done, the program responds: 4. Enter y to conti nue wit h the setup, or enter n to exit setup. If you enter y ,[...]

  • Page 50

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-30 6. Press enter to accept the defaul t. The progr am responds: 7. Enter the number to s pecify the type of cart ridge tape you are using as the backup device. The progr am responds: Enter [...]

  • Page 51

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-31 10. Enter the name f or the swi tch associat ed with ACD 1. The pr ogram responds: 1 1. Enter the option number ass ociated with switch model associated with this ACD. For the initial r e[...]

  • Page 52

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-32 14. Enter y if the CMS is located in the U. S., then go to St ep 16 . If y ou ans wer n , the program r esponds: 15. Enter the Phantom Abandon Call T imer value. The Phantom Abandon Call [...]

  • Page 53

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-33 17. Enter the remot e port or channel number on the s witch. Y ou must now select how the CMS platfor m is connected to the Definity switch for message t ransp ort. The program respond s:[...]

  • Page 54

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-34 21. Enter the number of splits/ski lls in this ACD. The progr am responds: 22. Enter the maximum number of split/ skill members that will be logged into thi s ACD simult aneously , consid[...]

  • Page 55

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-35 25. Enter the stop time for shift 1; for example, 05:00pm . The program responds: 26. Enter the number of agents logged in during th e shift. Steps 24 through 26 repeat for the number of [...]

  • Page 56

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-36 30. Enter the number of cal l work codes. If thi s is the ACD being se t up, the program respon ds: After a few minut es, if vectoring is enabled on the swi tch (tha t is, if a y was ente[...]

  • Page 57

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-37 If the setup det ermi nes that you do not have enou gh file space, you will get the foll owing warnin g message: If the setup was suc cessful, then you wi ll see t he followin g message: [...]

  • Page 58

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-38 If you are not installing any other feature packages, perfor m the following step s to turn on C MS: 1. Access the CMS Servi ces menu by ent ering cmssvc . The menu appears. 2. Enter 3 to[...]

  • Page 59

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-39 . # Enter a name for this UNIX system (up to 256 characters): cms3 # Select the type of backup device you are using # 1) SCSI QIC-150 cartridge tape - 150MB tape # 2) 40.0 Gbyte 8mm tape [...]

  • Page 60

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-40 # TCP/IP transport is only available with DEFINITY R7 and # later switch models. # Select the transport to the switch # 1) X.25 # 2) TCP/IP # Enter choice (1-2): 2 # Skip the next questio[...]

  • Page 61

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-41 # Number of shifts (1-4): 1 # Enter the start time for shift 1 (hh:mmXM): 08:00AM # Enter the stop time for shift 1 (hh:mmXM): 05:00PM # Number of agents logged into all splits/skills dur[...]

  • Page 62

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-42 . 8. Enter the appropriate val ues fo r your configurat i on. As shown in bold in the example s, the entries must be added on the blank li nes after each quest ion. Use the computer’s h[...]

  • Page 63

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-43 Runn i ng Setup wi th a Flat File 3 1. Enter cd to change to the root directory . 2. Access the CMS Se rvices menu by entering: cmssvc The program responds: 3. Enter 4 to sel e ct t h e s[...]

  • Page 64

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-44 4. Enter y . The p rogram responds: 5. Enter the numb er for the language used on this s ystem. The program r esponds: 6. Enter 2 to sel e ct the flat file option . The progr am responds:[...]

  • Page 65

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up CMS on an HA Server 3-45 7. V erify that the inst al lation complet ed successfull y by entering the follo wing: tail -f /cms/install/logdir/admin.log The -f option in the tail command updates t he console as mes[...]

  • Page 66

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Installing Fe ature Package s 3-46 Installing Feature Packages 3 Use the procedures in this section to inst all the followi ng feature packages: • Foreca sting • External Call Histo ry (ECH). Customers c an install thes[...]

  • Page 67

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Installing Fe ature Package s 3-47 2. Enter 1 to select the auth_display o pti on. The sys tem li sts t he current au thorizati ons (for example): 3. V erify that the syst em is author ized to install the Foreca sting packa[...]

  • Page 68

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Installing Fe ature Package s 3-48 5. Select the pkg_install opti on. The program responds: The pkg_install option menu displ ays only those feature packages that are aut horized but not yet instal led. 6. Enter the number [...]

  • Page 69

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Installing Fe ature Package s 3-49 7. V erify that the inst al lation complet ed successfull y by entering the follo wing: tail /cms/install/logdir/admin.log The Forecasti ng package is successfully installed when you see t[...]

  • Page 70

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Installing Fe ature Package s 3-50 Insta lling the External Call History Package 3 Overview 3 Us e these pro cedures to install t he External Cal l History (ECH) featur e package. Running ECH in the HA Environment 3 When a [...]

  • Page 71

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Installing Fe ature Package s 3-51 Procedur e 3 1. Access the CMS Se rvices menu by entering: cmssvc The program responds: 2. Enter 1 to sel e ct t h e auth_display option. The pro gram responds by display ing the current a[...]

  • Page 72

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Installing Fe ature Package s 3-52 4. Access the CMS Admini stration menu by entering : cmsadm The progr am responds: 5. Select the pkg_install opti on. The progr am responds: The syste m displ ays only feature packages tha[...]

  • Page 73

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Installing Fe ature Package s 3-53 7. Enter t he name of t he comp uter wher e c all reco rds will be col lected . The program responds: 8. Press Enter . The program r esponds: 9. Press Enter . The program r esponds: 10. En[...]

  • Page 74

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Installing Fe ature Package s 3-54 12. Enter the speed that the connection between the CMS an d Call History Reporti ng machi ne will be using. The program responds: 13. En ter the number of call record s to be held in the [...]

  • Page 75

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Installing Fe ature Package s 3-55 14. V erify that the inst al lation complet ed successfull y by entering: tail /cms/install/logdir/admin.log If the External Call History package is insta lled successfu lly , the program [...]

  • Page 76

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up the Rem ote Console 3-56 Setting Up the Remote Console C Overview C This section descr ibes ho w to redi rect the remot e console p ort on the new HA se rver using t he Solaris software pack age . Remote access i[...]

  • Page 77

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up the Rem ote Console 3-57 2. Enter y . The program responds: 3. Enter the fol lowing to administer the remote console port: /cms/install/bin/abcadm -i -b 9600 ttyX (where X i s “a” or “b”) The program resp[...]

  • Page 78

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up the Rem ote Console 3-58 3. Enter y . The program responds : 4. Redir ect the console to the remote consol e port by entering the follow ing : /cms/install/bin/abcadm -c -b 9600 tty X The progr am responds: 5. En[...]

  • Page 79

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up the Alarm Origina tor 3-59 8. Enter y . The system automaticall y reboots and the remote consol e port comes u p as a regular dial -in port wi th the l ogin: prompt displa yed. As the system reboot s, the shuttin[...]

  • Page 80

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up the NTS 3-60 Y ou w ill need the fol lowi ng for the 64-port unit: • Console Cable • Adapter - part number 06-988-260- 20. The terminal options should be set t o 9600 bps, 8 bi ts, no parity or space parit y [...]

  • Page 81

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up the NTS 3-61 The program responds: 5. Enter 1 to erase EEPROM. The program resp onds: 6. Enter y . The program responds: 7. Repeat Steps 4 throu gh 6 , but sel ect 2 (FLASH) to erase the FLASH inform ation. 8. Af[...]

  • Page 82

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up the NTS 3-62 10. Enter the appropr iate Subnet mask, or press Enter to a ccept the default . The program responds: 1 1. Enter t he IP addres s of the CMS computer . The program re sponds: 12. Press Ent er to acce[...]

  • Page 83

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up the NTS 3-63 16. Ent e r th e boot comm and at the monit or prompt to reini tialize the NTS with the new parameters. The program respon ds: The boot file name dif f ers depending on the ty pe of NTS. For the 8- a[...]

  • Page 84

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Creating an Alternate Boo t Device for Mirrored Sy stems 3-64 Creating an Alternate Boot Device for Mirrored Syste ms 3 This procedur e creates an altern ate boot device. This procedur e is require d only for Ent erprise 30[...]

  • Page 85

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Migrating CMS System Administ ration Data to the New Se rver 3-65 5. Spec ify System Adminis tration data as the the migrati on data types, and speci fy All ACDs for migratio n, as shown in the following example: 6. Press E[...]

  • Page 86

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Checking the Archive Interval 3-66 Checking the Archive Inte rval 3 When you are ready to upg rade t he CMS software on t he origi nal server , wait f or the cu rrent archive i nterval to complete before busying out the lin[...]

  • Page 87

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Switch 3-67 Administering th e Switch 3 After link s to the ori ginal server are busi ed out at the Defini ty switch, t he switch is r e-administ ered for R3V8 and the HA dual C-LAN opt ion. For detail s [...]

  • Page 88

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Upgra de th e Or igin al CM S Serv er 3-68 The correct backup option selections are shown in the following example: 2. Aft er you have selected the approp ri ate options for the backup, press ent er to ac cess the act ion l[...]

  • Page 89

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Migrating CMS Historical Data to the New HA Server 3-69 Migrating CMS Histor ic al Data to the New HA Server 3 After the swit ch is re- administer ed for R3V8 and the HA dual C-LAN option and CMS data collect ion is started[...]

  • Page 90

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Migrating Administration Da ta Back Onto the Original Serve r 3-70 6. The Status: field reports the progress of the migrati on. When the migration ends, Status: indicates the success or failure of the run. 7. When the migra[...]

  • Page 91

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Migrating Administration Da ta Back Onto the Original Serve r 3-71 3. Sele ct the System Setup -> R3 Migrate Data option from the CMS main menu. The System Setup: R3 Migrate Data window is displ ayed . Select CMS adminis[...]

  • Page 92

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Performing a New Full Maintenan ce Backup an d Restore 3-72 Performing a New Full Maint enance Backup and Restore 3 These proc edures creat e a fu ll maintenance backup on t he new HA server . The backup is then used to res[...]

  • Page 93

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Performing a New Full Maintenan ce Backup an d Restore 3-73 3. From the main menu, select Maintenance > Restore Data The Maintenance: Restore Data windo w is display ed. In t he Data to Restore f ields, sele ct th e Hist[...]

  • Page 94

    Upgrading CMS to the High Availability Opti on CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Performing CMSADM Backups on the HA Servers 3-74 Performing CMSADM Backups on the HA Servers 3 Once both servers ar e ful ly operative, CMSADM backups must be performed on eac h server as soon as possible. The CMSADM file s[...]

  • Page 95

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Overvie w 4-1 Admi ni st eri ng the Switc h fo r CMS High A vaila bi lit y Systems 4 Overview 4 Bef ore a CentreV u ® Call Management System (CMS) high availab ility (HA) system can c ollect a nd process Au[...]

  • Page 96

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up Version and Release Values 4-2 Overview 4 Administr ative procedur es relat ed settin g up versi on and rel ease values include: • setti ng the G3 V ersion on the System Parameters Cust ome r Op[...]

  • Page 97

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up Version and Release Values 4-3 Setting the Switch V ersion 4 Use Page 1 of the System Para meter s Customer Opti ons form to set the switch version. change system-parameters customer-options Page [...]

  • Page 98

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up Version and Release Values 4-4 Setting th e Call Center Release 4 Use Page 4 of the System Parameters Customer Options for m to set the Call Center Release. Th is is a new field i ntroduced wi th [...]

  • Page 99

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Setting Up Version and Release Values 4-5 Setting the Adjunct C MS Release 4 Use the Syst em Parameters F eatures for m to set the Adjunct CMS Release. Depending on swit ch release, this fi eld can be found [...]

  • Page 100

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-6 Setting Up th e Link on the CMS Comput er 4 The fol lowing infor mation must be obt ained to set up th e CMS link: • switch name • swit ch mo del (r elease) • is[...]

  • Page 101

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-7 forms, wit h detailed ex planations f o r t he required fields. Us e the forms in the order shown. T o enable the HA option, you must admi nister a link fro m one C- L[...]

  • Page 102

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-8 Adding a Second Packet In terface 4 This procedure is requir ed only f or Definity G3csi swi tches. Use the Maintenanc e-Related System Parameters form to add a second[...]

  • Page 103

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-9 Fiel d Defi nit ion Packet I ntf2 Enter y t o add a second packet interf ace. Bus Bridge Enter the equipment locati on of t he CLAN circuit pack that doe s the bus bri[...]

  • Page 104

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-10 Adding N ode Names and IP Addresses 4 For the HA option, assign two switch node names and two CMS computer n ode names. Use Pag es 2 throug h 6 of the Node Names form[...]

  • Page 105

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-11 Fiel d Defi nit ion Name Enter the host name of the CMS computer , any switches that are ne tworked wit h the CMS computer , and any gateway hosts used in the ne twor[...]

  • Page 106

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-12 Adding a C-LAN IP Interface 4 Use the IP Interf aces form to assign a C-LAN circuit pack as an IP interf ace. With the High Avai l ability opti on, you assi gn two se[...]

  • Page 107

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-13 Fiel d Defi nit ion Network r egions a re interco nnected Enter n . This app lication is not used for C-LAN. Enabled Enter y t o enable the C-LAN IP interface. After [...]

  • Page 108

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-14 Adding an Ethernet Data Module 4 Use the Data Module form to assi gn an ether net data module (this is a dif ferent ver si on of the form than that used for DEFINITY [...]

  • Page 109

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-15 Adding the Processor Interface Channels 4 Use the Proc essor Channel form to a ssign the processor c hannel attributes. With the High Avai lability opt io n, you will[...]

  • Page 110

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-16 Adding IP Ro uting 4 Use the IP Routing for m to set up the IP route(s) fr om the swit ch to the CMS computer . This is requi red when: • the swi tch and the CMS co[...]

  • Page 111

    Administ ering the Sw itch for C MS High Availabili ty Systems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-17 Fiel d Defi nit ion Route Number If the li nk bet ween the switch and the CMS computer is a dedicat ed li nk thr ough a hub, you only ne ed to assi gn one IP r oute. [...]

  • Page 112

    Administerin g the Switch f or CMS High Ava ilability Sy stems CentreVu CMS R3V8 High Avail ability Connectivity, Upgrade and Administ rat ion Administeri ng the Defi nity Switch 4-18[...]

  • Page 113

    Index CentreVu CMS R3V8 High Ava ilability Connectivity, Upgrade and Adm inistration IN-1 Index 5 A Admin ist er NTS . . . . . . . . . . . . . . . . . . . . . . 3 -59 Remote Con sole Port . . . . . . . . . . . . . 3-5 6 Swit ch LAN . . . . . . . . . . . . . . . . . . . 3-24 TCP/IP . . . . . . . . . . . . . . . . . . . . . 3-24 Admin ister ing Gener[...]

  • Page 114

    Index CentreVu CMS R3V8 High Ava ilability Connectivity, Upgrade and Adm inistration IN-2 N NTS Adminis ter . . . . . . . . . . . . . . . . . . . 3-59 P Platform s combinati ons sup ported by Hi gh Availab ility . . . 1-2 primar y server defined . . . . . . . . . . . . . . . . . . . . . . 1-1 installe d softwar e . . . . . . . . . . . . . . . . 1 -[...]