NEC 750176-1 manuel d'utilisation

    [...]

Co nten ts of this manu al are su bjec t to chan ge witho ut prio r notic e at the dis cre tion of NEC America, Inc. Th is do cume nt h as be en prep ared f or the u s e o f emp loye es an d cu st o mer s o f NE C Americ a, Inc. and ma y not be repro duce d with out prior writte n app rova l of NEC Ameri ca, I nc. Elit eM a il an d E lectra E lite [...]

S ECTION 1 G ENERAL I NFOR MATION The Elit eMail VMS/Elite Mail Limi ted system is people ori ented, and speeds comm u nica tion bet w ee n peop le us ing th e v ery la test tec h no log y . The EliteMa il VMS/ EliteMa il Limit ed has a set o f man uals tha t prov ide all t he informa tion n ecessary to inst all a nd suppo rt the system. The manual[...]

T able of Cont ents Job Spe cific ations Manu al i Chapter 1 Job Specification Wor ksheets Section 1 Genera l Infor mation .......... ................... ......... .......... ......... ......... .......... .... 1-1 Section 2 What You Should K now about Your Site ................ ......... ......... .............. 1 -1 Section 3 The Qu ick Install M[...]

ii T abl e of C on tents Issue 1 EliteMail VMS/Elit eMai l Limite d Section 14 Worksheets 14 & 15: Menus and I ntervie ws Map .. .......... ......... .......... 2- 50 Section 15 Worksheet 15: M enus a nd Int erviews List.............. .......... ......... ......... . 2-54 Section 16 Worksheet 16: T ransaction B oxes ................ ......... .[...]

List of Figures Job Spe cific ations Manu al iii Figure 1-1 Elit eMail Limited B anner Screen ..... ... .... .... ... .... ....... .... .... ... .... ....... ........... .... .... ... .... ... .. 1- 4 Figure 1-2 FMS( )-U1 0 ETU ....... ... .... .... ....... ........... .... ... .... .... ... ........ ... .... .... ... .... ....... .... .... ... ...[...]

iv T abl e of C on tents Issue 1 EliteMail VMS/Elit eMai l Limite d Figure 3-18 Access Code Options Wi ndow ..... .... ... ........ ........... ... .... .... ... .... ....... .... .... ... .... .... ....... .. 3-36 Figure 3-19 Personal Directo ry Pag e with Expan ded Transf er Optio ns Displa yed ....... .... ....... ...... 3-39 Figure 3-20 Transac[...]

List of T ables Job Spe cific ations Manu al v Table 2 -1 Sample Work sheet 1 – Site Informati on ..... ....... ........... .... ... .... .... ... ........ ... .... .... ... .... ..... 2 -4 Table 2 -2 Sample Work sheet 2 – The Openi ng Greeting ..... ... .... .... ... .... ....... .... .... ... .... ....... ......... 2 -8 Table 2 -3 Sample Work[...]

Jo b Sp ecif ic a tions M a nual 1 - 1 Job Specification W orksheets S ECTION 1 G ENERAL I NFOR MATION Y o u can se t up t he digit al v o ice mai l syste m for a p articu lar app licat io n quic k ly and ea sily . An application is th e way yo u set u p the voic e mail system at a site to meet indiv idual needs . Eve ry com pany has uni que t elep[...]

1 - 2 Job Spe cific ation W orksh eets Issue 1 EliteMail VMS/Elit eMail L imited Which cal ls shoul d be t ransferred to a n opera tor? Wha t hap pe ns w he n a ca ller withou t a touc h tone te lep hone wants t o go to the op er ator? Sho uld th e tr an sfer be m a de aut om a tic ally ? Wh at to uc h tone shou ld ca llers pres s to get t o t he o[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 1 - 3 S ECTION 4 A BOUT T HIS M ANUAL The Quick In stall method has two basi c functi ons: Fill in the Wor ksheets Th e first half of t his man ual expla ins ho w to fill in eac h work sheet . Af ter the wo rkshe ets ar e comp leted, you shou ld hav e a solid und erst andin[...]

1 - 4 Job Spe cific ation W orksh eets Issue 1 EliteMail VMS/Elit eMail L imited Refer to Figure 1-2 FMS( ) -U10 ETU. The 64 MB IDE Flash Memory mod ule is conf igured as a s ingle -drive parti tion fo r the El ect ra Elite 48 tele phone syste m (it can also be used i n th e Elect ra Elit e 192). Sys tem config ur ation a nd differenc es a re d esc[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 1 - 5 Avai lab le Rec o rding Spa ce W a rni ng The Disk Full wa rnin g at 15 min s left fi eld o n Easymade Applica tion Pag e 6 als o se ts th e min imu m st orage spa ce a llow ed for li ve re cord me ssag es. F or EliteM ail L imited only , sub scrib ers a re preve nted[...]

Jo b Sp ecif ic a tions M a nual 2 - 1 Fill in the W ork she ets S ECTION 1 W ORKSHEET 1: S ITE I NFOR MA TION Use this work sheet to colle ct inf ormat ion abo ut the NEC tele phon e syst em that m ay be hel pful to a serv ice te chnic ian in the fu ture . Alth ough p roviding the inf ormat ion o n L ines 1 -6 h as no e f fect on how the v oice ma[...]

2 - 2 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited No trunks An operator answers a l l inco ming calls fi r st, then may forward certain calls to th e voice mail syst em. I n this config urati on, the sys tem aut o mat ed at t en da nt fe at ures ar e n ot use d. 5. Action to Take for Ov erflow Ca ll s Choose how the voice mail[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 3 Sta tion Pil ot Number Ente r the exte nsion or tele phone numbe r tha t subsc ribe rs use to di al the voice m ail system intern ally . This is als o c alle d the ma ster hu nt gro up num ber . Sta tio n Nu mber for each vo i ce mai l sy ste m por t Enter th e physi [...]

2 - 4 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited T ab le 2- 1 Sam ple Work s h eet 1 – Sit e I nf or matio n Wo rk sh e et 1 Site Inform ation 1. Site n ame T he Frankli n Shi ppi ng Com pany 2. Contac t name Jon atha n Wint er Tele phone # 214-555 -1000 Calls Answered 3. Tot al nu mbe r o f tru nks 12 Total number of sta t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 5 S ECTION 2 W ORKSHEET 2: T HE O PENING G R EETING Y o u sho uld cus tomi z e t he ope ning g reet ing for y our a pplicat ion. En sure that the qualit y of t he reco rding is g ood. K eep backg round nois e to a min imum, and don’t o verwh elm ca llers with a long l[...]

2 - 6 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited T ran sfer to ope rato r T ran sfer th e c al ler to the o pe rato r . Say Go od -by e The system says “I f y ou ne ed fu r the r ass ist an ce , pre s s t he po un d key now . T h an k y ou an d g o od -b ye ” and ha ng s up. Hang up The system hangs up, without saying goo[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 7 Action aft er messa ge? Choose how the system handle s call ers a fte r they r ecor d a message. The system cannot take another message. The poss ibl e choices are: • Transfe r to op era to r T rans f er th e c alle r to the o per at or . • Say G ood -b ye The sys[...]

2 - 8 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited T a ble 2-2 S am p le Works he et 2 – The Open ing Gre etin g Workshe e t 2 The Openin g Gre eting The openi ng gr eeting is reco r de d in a de fault tra nsaction box ($Greet ing). Yo u may se l ec t the de fault prompt or writ e an announ cement suitabl e fo r your appl ica[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 9 S ECTION 3 W ORKSHEET 3: O PERAT OR H ANDLING Whe n caller s r each y our org anizat ion du ring no rmal bu siness h ours, th ey must have easy acc ess to a n opera tor . Call ers ne ed to kn ow how and when they can be connected to an oper ator . 20. Wh en i s an ope[...]

2 - 10 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited If t he e xtens ion is bus y or d oes not answ er wit hin the spe cified num ber of rings, the v oice m ail syste m play s th e ope rato r gree ting and then tak es an act ion (typ ically , go es to a sp ecial int erview box). Fo r det ails o n th is cal l trans fer typ e, r e[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 1 1 S ECTION 4 W ORKSHEET 4: S YSTEM S CHEDUL E S Most orga niza t ion s set regu lar work ing hours . Y ou c an set up the voi c e mail syst em to handle calls dif fere ntly when your organizat ion is open and closed. The voice mail syste m uses a Day Mo d e schedule t[...]

2 - 12 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited 32. Sc h e du l e #4 Sch edule #4 is a s pecial sc hedule that st ays in e ither Day Mo de or Night Mod e 24 hours a da y , all d ays a y ea r . Th e mo de doe s n ot chan ge unl ess you ch ange it at t he c onsole . Use Sc hed ule #4 to set a group of ports or tran sact ion b[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 13 T able 2-4 Sam p le Works he et 4 – S y s te m Sc he du les Worksh eet 4 Syst em Sche du le s Use th is work sheet to de fine t he s ystem Day Mode ope rati ng sc hedule. This usual ly mat ches th e compa ny off ic e hours . Al l ot her hou rs the system oper ate s[...]

2 - 14 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited S ECTION 5 W ORKSHEET 5: D EFAULT S UBSCR IBER S ETTINGS This wor ksh eet help s you pla n the defau lt set tings f or every new subscr iber . Elite Mail mak es add ing su bscrib ers wi th sta ndard f eatur es qu ick and easy . Just fill in Appl ication Scree n Pag e 5 w ith t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 15 Acce ss C ode s Set u p the a cces s code s for each sub sc riber. Ac cess co des a llow or de ny part icula r feat ures, such as sp ecial d eliv ery opt ions, the e nro llment con v ers ation, and if sub scribe rs can sen d open grou p messa ges. Sp ecify any co m b[...]

2 - 16 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited J Auto Live Monitor Sets enabled Live Monitoring to automatic mode. Upgrade opt ion on EliteMail Limit ed. K Can Edit Hol d Th e s ub scr ibe r can ch ange c al l hol ding by t ele phone . L Message Length The system announ ces how lon g new and ol d messages las t, for exam p[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 17 Call Tr ansfer Tr ansfe r ca lls t o s ubs cribe rs? Selec t Ye s if you want the vo ice mail sys tem to tra nsfer c alls t o sub scribe rs. W hen call t ransf er is Ye s , the voice mail syst em t ransfers calle rs t o t he act ua l sub s c rib er ex te ns io n. If [...]

2 - 18 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Cal l tran sfe r t ype Selec t th e c a ll tran sfer m et h od to a pp ly to th e s ub scribe rs. Th e v oi ce mai l system can tra nsfer a call to a subscri ber in t he fol lowing wa ys: Awai t A ns w er The voice mai l syste m p uts the c aller on hold an d dials the e x ten[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 19 Use call ho lding? Th is fea ture allows you to queu e up se vera l callers who a re wa iting for a busy extensi on to beco me free. Th e voice mail syst em per iod ically t ells callers their po s iti on in th e queu e, a nd all ows t hem to hold, transfe r to anoth[...]

2 - 20 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Should the system call the s ubscriber e xtension? Check Ye s if you wa nt me s sa ges deli vered t o each s ubsc riber w ork telep hone , a s des cribed abo ve. If No , skip the rest of this worksheet. Wait __ _ minute s af te r a new message arri ve s Check to select, and en[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 21 T ab le 2- 5 S ample Works hee t 5 – De fau lt S ubscr iber Settin gs Worksh eet 5 De fault Su bscr iber Set tings Use thi s worksheet to spec if y set t ing s that appl y to most subsc ri bers, incl udi ng set t ings for Perso nal IDs, how ca l ls ar e t ransf err[...]

2 - 22 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited S ECTION 6 W ORKSHEET 6: S YSTEM S ECURIT Y The voice ma il syste m of fers s yste m -wide f eatures t hat pr otect the sys tem from u nauthorize d access a nd from ce rtain system er rors. Use T able 2 -6 Sample W orkshe et 6 – S ystem Security to id en tify: Nu m be r of t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 23 Most s ystems a re set to se nd a vo ice message t o everyone with publi c message access (no P acce ss cod e) . A publ ic me ssage is a sp ecial mess age av ailable o nly to author ized s ubscr ibers. If you c h oose t o send error mes sages to s ubsc ribers w ith p[...]

2 - 24 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited S ECTION 7 W ORKSHEET 7: D IRECTOR Y A SSISTA NCE Pe ople w ho call your or ganiz atio n m ay n ot kno w t he ex ten sion num ber of the pers on the y a re try ing to reac h. Th e c aller must t hen speak to t he opera tor t o f ind the ex t en sion or loo k up the e x te ns i[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 25 Using a utoma tic d irector y assis tanc e req uires o nl y t hat out side calle rs have le tters on the ir keypad th at mat ch the sys tem keypad ma p, and that you mention the System ID for direct ory assist ance in the opening greet ing. Us ing nu meric direct ory[...]

2 - 26 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited S ECTION 8 W ORKSHEET 8: P UBLIC F AX B OX The voice mail syste m can d ete ct incomi ng f axes and route them to a f ax mach ine . This fe ature elim ina tes the nee d for a sep ara te, ded icated telep hone line for the fax machin e. Each tim e t he system transf ers a ca ll[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 27 Voi ce Name Indi c at e whet her yo u want to ch ange t h e Pub lic Fa x Box record ed na me, The Public Fax B ox . If you decid e to ch ange t he reco rding, enter t he name you wan t to u se. Tr ansfe r ca lls t o t he P ub lic Fa x Bo x? T o u se th e fax detec t [...]

2 - 28 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited If the fax extension is answered while the voice mail system is co un ting rings , t he vo ic e m ail s yst e m p ut s t he fax c a ll th rou gh. I f t he ex t ens ion is bu sy and c all ho lding f or the fax extens ion is turne d off, the voice mail syste m takes the alt erna[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 29 An no unc e Op tio ns Indi cate if the s ystem s hou ld send a pub lic notice when it transf ers a call to the fa x m achine, and i f it asks the pe rson sendin g a m anual fax to record a mess age des cribing the fax and who it is for . V alu es in c l ude: Alw a ys[...]

2 - 30 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited T a ble 2-8 Sam p le Works he et 8 – P ub lic Fax box Worksh eet 8 Public Fax Box You can route incoming f axes t o a part icula r extensi on, cal le d the Publ i c Fax Box. This extensi on is then con- nected t o one or m ore fax mach ine s. Use this wor ksh eet to sp ecify[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 31 S ECTION 9 W ORKSHEET 9: S UBSC RIBER L IST Su bs c rib ers can be enro lled on th e s y ste m by ran ge or ind ividu all y . Th ere are ad vant a ges a nd d isad va nt a ges to ea ch me thod . Befo re you f ill in, re ad Ways to En rol l Subsc ribers be low to dec i[...]

2 - 32 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited T abl e 2- 9 Sa m pl e W orks h ee t 9 – Sub scrib er Li st Worksh eet 9 Su bscr iber Li st Page 1 of 1 T o add subs criber s by ra nge , list t he rang e of Extens ion IDs (f or exa mple, 21 0-32 0). To add s ubsc ri ber s one-by -one , make c opies o f this worksheet and c[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 33 S ECTION 10 W ORKSHEET 10: G UESTS Some s ubscr ibers m ay wi sh to prov ide mor e pers onal call ha ndling for special cli ents, contacts, f riends, or fa mily . Rather than a ccessi ng the syste m as ou tside c a llers, t he se ind iv id uals ca n b e enrol led as [...]

2 - 34 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited T a ble 2-10 Sa mple Wor ksh eet 1 0 – G uests Worksh eet 10 Gu es t s Pag e 1 of 1 Pa ge 1 of 1 A subs cri be r may hav e on e or mor e g uest s. Gu est s c an leav e an d receiv e mes sages on t h e sy stem , but only with t hei r host sub scr iber. Guest s a re u suall y [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 35 S ECTION 1 1 W ORKSHEET 1 1: M ESSAGE G ROUPS The voice mail sys tem lets you create message groups of subscribers t o make it eas y to send the sam e mes sage to se veral pe ople at once. When you send a message to a message grou p , it is availa ble to all mem bers[...]

2 - 36 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Spel led Nam es or Nu mbe red Nam es Indi cate whether th e message gro ups on the syste m should begin with thre e lette rs or t hre e num bers. If mes sa ge gro up na mes b egin wi th numbers, also indica te the Syste m ID subscri bers press befo re leavin g group m essag es[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 37 Can others sen d a mess age to this g roup? Indi ca t e w he ther th e m es s a ge grou p is op en or priva t e. If th e grou p is o pe n, a ll aut horiz ed s ubscr ibe rs c an s end m es sage s to t he group . I f th e grou p is pr ivate, o nly th e grou p ow ne r c[...]

2 - 38 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited T abl e 2- 1 1 Sa mpl e W or k sh ee t 1 1 – M es sag e Gr ou ps Wo rkshee t 11 Mes sage Gr ou p s Page 3 of 9 If a sub scr ibe r wan ts to regu lar l y se nd mess ages to a gr oup of other sub scr ibers or g uest s, cr eat e a mess age grou p. Subsc riber s ca n also create[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 39 S ECTION 12 W ORKSHEET 12: S PECIAL S UBSCRIBE R S ETTINGS It is ea sy to cu stomiz e feat ures f or in dividua l su bscrib ers w ith sp ecia l need s. Th e Sy stem M ana ger can cha nge the valu es on a sub scribe r Pers onal Dire ctory p age to co nfigu re fea ture[...]

2 - 40 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Cal l Tr ans fer Tr ansfe r ca lls t o su bs cribe r? Indica te if call tr ansfe r should be turn ed on ( Y / N ). Wh en ca ll t ran sfer is turn ed on fo r a sub scriber, th e voic e mail system t ransfers i ncoming call s to the subs c r iber ex t en sion . T he sub scr iber[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 41 Wait for Rin gb ac k The voice mail syste m puts the caller o n hold and dials th e ex tensio n. If the exte nsion rin gs th e numbe r of spec ified tim es, the voice mail s yste m release s the call t o the NEC telephone syst em. If th e extens ion is answ ered wh i[...]

2 - 42 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Co nfirm (C ) Th e su bs c rib er hea rs “Plea se p ress 1 to tak e the c all o r 2 and I’ll tak e a message.” The su bs c rib er ca n pres s 1 t o be co nn ected to a ca ller . Intro du c e (I ) Th e su bscri ber he ars “ Ca ll for <sub scribe r rec orded name >[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 43 If takin g a messa ge If the sys tem is to take a messa ge afte r the g reeting, sp eci fy: • Maxim um M es s a ge Len gth __ _ Enter the maximum time (in seconds) for messages from outsid e cal lers. • Allow c all er to ed it mes s ag e? Spec ify whe t her or no[...]

2 - 44 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Messa ge N otif icati on and Delive ry Whe n a s ubsc riber o r gue s t has mes sages pend ing, t he v oice m ail sy s tem can light a mes sage w aiting lam p or a speci al displ ay or set a distin ctive dial to ne on th e s ub scribe r exten sion to no tify the su bs c rib er[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 45 Selec t on e of th e f oll owin g de liver y me t ho ds: Eac h Th e voi ce mai l syste m calls t he sub scribe r eac h time a new message co mes in. Th is speed s up the delivery o f new messages, but i ncr eases syste m d ialin g. The dial - out por ts may be tied u[...]

2 - 46 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited T ab le 2-12 S am p le Works h eet 12 – Sp ecia l Su bscrib er Set ti ng s Wo rksheet 12 Spe cial Su bscrib er Set tings Page 1 of 3 Name Jonat han Winter Perso nal I D 922 19 Exte nsi on # ID 221 Hold / Ar chive m ess ages / days Access Cod es PCL Call Tr ansf er Transf er [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 47 S ECTION 13 W ORKSHEET 13: P UBLIC I NTER VIEW B OX This i s a s pec ial in terv iew box . Mes sa ges in th e Pub lic I nte rview Bo x are public messages tha t are a vailabl e to su bscrib ers wit h pub lic me ssage access. When no operator is on duty , the Public I[...]

2 - 48 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Should Ou tside Ca llers Mark Messages Urgent? Select how th e syste m marks th e p riorit y of mes sage s left in the Public Interv ie w Bo x. Sele ct Ye s to a utomatic ally mark all messages from outside callers urge nt. Sele ct No to leave mes sages fr om outsi de caller s[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 49 T a bl e 2-13 Sa mple Wor k s hee t 13 – T h e Publi c Inter v iew B ox Workshe e t 13 The Public In terview Box Page 1 of 3 The Pub l i c I nt erv ie w Box i s a spe cia l int er vi ew box owned by t he s yst em. Whe n no oper ato r i s o n dut y, i t c an col lec[...]

2 - 50 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited S ECTION 14 W ORKSHEETS 14 & 15: M ENUS AN D I NT ER VI EWS M AP By usin g trans action box es, voic e detec t boxe s, and int erview boxe s, you can set up t he voic e mail syste m to d o more t han transfe r call s t o subsc ribe r tele phone s. Y ou can offer men us t o[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 51 T ab le 2 -14 Sam p le Works he et 14 – M en us an d In t erv ie ws M ap Worksh eet 14 Men us & Inte rvie ws Ma p Use this sh eet to draw a map or diagr am of any per sonnel direct ories , infor mation menus, or s pecial call ro uting you use in you r applicat [...]

2 - 52 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Exam ple A Dire ctor y of Departm en t s Flop pyS oft Corp orat ion is u sed a s an ex ample nam e for a sof tware comp an y tha t plays t his op ening gree ting fo r c alle rs: “Tha nk you f or call ing Flop pySoft . Fo r T e chnic al Sup port, press 200. F or Accou ntin g,[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 53 T ab le 2- 15 Sam p le Works he et 15 – M enu s and In te rv ie ws Ma p Workshe e t 15 Menu s & In terview s List Page 1 of 4 List her e the transact i on boxes or in ter vi ew boxes you need to co mplet e the applica tion fe atu res desig ned in the previ ous [...]

2 - 54 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited S ECTION 15 W ORKSHEET 15: M ENUS AN D I NT ER VI EWS L IST Ea ch T e chn ical Suppo rt d ep artme nt t rans actio n box rout es ca lls t o a hu nt group . If techn icia ns are una vaila ble, the v oic e mail s ystem takes a message. Refer to Figu re 2- 2 Fl oppySo ft T ec hni[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 55 The System ID 3 00 tra nsactio n box rings the company accountant . If th e accou nta nt do es not answ er , t he vo ice mail s yste m takes a m essag e. Refer to F ig ur e 2- 3 Flop py S oft Ac c oun ting Transac t ion Box . System ID 4 00 is a transa ction box link[...]

2 - 56 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Figure 2-4 Flop pySoft Pro duct information and O rdering Menu B oxes "Pre ss 1 for Net W ork, 2 f or DataBas e, or 3 for SpreadSheet (pause). " 400 Pro duct In f ormati on T ransf er none One key dialing: 1> 401 2> 402 3> 403 Sa y-by e Greeting Action "[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 57 System ID 500 is a tra nsactio n box that is linke d to s everal othe r transacti on boxes. Re fer to Figure 2 -5 Flo ppy Soft Sa les Hu nt Group Box es . Ea ch box r oute s calls t o a sp ecific s ales re presen tative. Inco ming calle rs who do n ot dial th e numbe[...]

2 - 58 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Figure 2-5 Flopp ySoft Sales Hun t G roup Boxes "Than k y ou! I 'll t r ans f er you to the nex t av ailable sa les represent ative. " 500 Sales Hun t Grou p Bo xes T ransf er none Go to 501 Greeting Action "Pleas e hold while I try another extens ion."[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 59 This cycl e cont inu es until th e cal ler reac hes a sales r epr esent ative , o r until the system has tried to reach every sales repr esent ative in the hunt group. At t his po int, the syste m tra nsfers t he cal ler to the o perator . Re f er to Figu re 2-6 Fin [...]

2 - 60 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Cal l Tr ans fer Tr ansfe r th e ca lls r eac hin g th is bo x to an ext ens ion? Indica te i f you wa nt c a lls r eac h ing t h is tran sact io n box to b e tran sferre d to a tele ph one ex t en sion duri ng Da y Mo de or Nig ht M od e. Sele ct Y es , and e nter th e ext en[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 61 Wait for Rin gb ac k The voice mail syste m puts the caller o n hold and dials th e ex tensio n. A f te r the ex tens ion rin gs th e num ber of spe cified t im es, the vo ice m ail syst em re leas es th e call t o the NEC tele phone system. If th e extens ion is ans[...]

2 - 62 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Use one-key di a ling during greetin g? If this t ran sac t ion box us e s one -k ey di aling, en ter the S yste m IDs. The one -key di aling m enu let s yo u set up single di gits to indic ate ful l System I Ds f or other transa ction boxes, i nte rview b oxes, o r e xtensio [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 63 If Take a Mess age is Use d If yo u want t he tr ansactio n box to t ake a message, answer the rest of the questio ns on th e worksh eet. Maximum Message Lengt h Ent er time (in s e cond s ) a m es s a ge fro m an o utside calle r c an la st. Allo w ca lle r to edit [...]

2 - 64 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited T ab le 2- 16 Sam p le Works he et 16 – Transac t ion Boxe s Wo rk sh e et 16 Tr ansac tion Bo xes Page 1 of 1 Trans act ion boxes ar e the bui ldin g blocks of speci al applica tions . They ca n be used to provi de audiot ext , one -key men us, speci al messa ge taki ng, an[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 65 S ECTION 17 W ORKSHEET 17: I NTERVIEW B OXES An in terv iew b ox is a sp ecial t ransac tion box that ca n ask u p to 20 ques t ion s and reco rd t he ca ller r es po nse s in a s ing le me s s age . Make a copy of th is she et fo r each inte rview box y our a pplic [...]

2 - 66 Fill in the Worksh eets Issue 1 EliteMail VMS/Elit eMail L imited Act i o n af ter l ast qu est ion Decide what a cti on yo u want t he voice mail syste m to take af te r aski ng th e questio ns. The most common choices are Say Good-bye or Hang up. The possi ble a ctions a re as f ollows: Say go od by e t he n hang up The system s ays “If [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 2 - 67 T ab le 2 -17 Sam p le Works he et 17 – In t erv ie w Bo xe s Worksh eet 17 Intervi ew Boxes Pa ge 1 of 2 Int erview box es al low you to ask specif ic quest i ons of caller s. All the res pons es of a cal l er ar e joi ned t oget her in a sing le mess age, that is[...]

Jo b Sp ecif ic a tions M a nual 3 - 1 Fill in t he Scr eens S ECTION 1 B EFORE Y OU F ILL I N THE S CREEN S Now t hat y ou ha ve fille d in a ll of yo ur w orksh eets, y ou can actua lly f ill in the system screens with the configura tion yo u h ave chosen. B efore you begin t o fill in sc re ens, rea d thr oug h this s ec t io n. Use the Complet [...]

3 - 2 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Now you can enter your a nswers to th e ques tions o n the works heet. If you get interrupted as you conf igure the app lication, the system may s ig n out an d ret urn to the B anner Screen. The system does this automati c ally to protect the system f rom unauthorized access. If [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 3 Phon e# : 1. Move cursor to this field . 2. En ter the co nt ac t w ork t ele phon e nu m be r , an d pr ess . Cal ls Answ ered 3. T otal t runks / stati ons: Enter the number of trunks , and press , f ollowe d by the number of stat ions, and pre ss for t he NEC t ele[...]

3 - 4 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited 5. Al l por ts bu s y ac ti on Move cursor to t his f ield, and enter one of th e foll owing: Access Nu mbers 6. Trunk Pilo t #: Ent er area co de a nd te lepho ne n umber outsi de cal lers us e to reach the voice mail syst em, and press . If the voice mail sys tem ans we rs onl y[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 5 NEC Te l ep hon e Sy ste m In fo rma ti on The NEC Electr a Eli te is the only t elephone s ystem the Eli teMail ca rd sup ports. Figure 3-2 Easymad e Switch Setup Screen P age 1 T o re initializ e the swit ch para mete rs to the factory default sett ings, pr ess - an[...]

3 - 6 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Ke yp ad Ma p The key pad map us ed syst em-wide is d ispla yed in the Keypad f ield on Applic at ion Scre en Pa ge 6. This is a d ispl ay-only field. If you w ant to set the syst em for a keypad ma p ot her th an t he d ef aul t, you must r u n a speci al utility . For de tails o[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 7 All Ports 1 1. Opening Gr eeting Box ID Prom p ts wer e reco rde d for a d ef au lt open in g greet in g, but yo u m a y record them again to personalize the voice mail system for your applica tion. The defa ult openi ng gr eeting is re corded in t he $ Greet ing t ra[...]

3 - 8 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Inte rv ie w th e ca ll er Ente r $P M , an d pr ess . Call ers ar e rout ed to th e Pub lic Interv iew Box . Hang Up Leav e the field bla nk (n o Syste m ID) . T o del ete an ex istin g ID, posi tion the cursor on the ID, press seve ral times un til th e f ield is em pty , and pr[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 9 20. S et up S yst em Oper ator System ID: 1. Selec t t his f ield 2. Ent er 0 a nd pres s . If yo ur oper ator ID i s dif fe rent, enter it i nstead of 0. Day? 1. Move the cur sor to t his f ield. 2. En ter N , an d p r ess if an op erat or is not av ail able. 3. En t[...]

3 - 10 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited S ECTION 5 P ROG RAM W ORKSHEET 4: S YSTEM S CHEDUL E S If you are not vie wing the Easymade Ap plica tion Sc reen , p ress - , then pres s un til you disp lay Pag e 4. Refe r to Fi gure 3-6 Eas ym ade Ap plica ti on Sc ree n Page 4 . Figure 3-6 E asymad e Appli cation Screen Pag[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 1 1 Y o u can en ter up to 3 rang es for ea ch sepa rate sche dule (e .g., you r organ izat ion co uld b e ope n fr om 8: 00 am to 1 2:0 0 pm, close d for l unch from 12 : 00 p m to 1:00 pm, and the n reope n from 1:00 pm to 6:0 0 pm. ) Ente r the days of the week (MT W[...]

3 - 12 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited S ECTION 6 P ROG RAM W ORKSHEET 5: D EFAULT S UBSCR IBER S ETUP If yo u are not viewin g the Easymade Appli cati on Screen, pr ess - , th en p re ss unti l yo u di splay P age 5. The pa ram eters on t his s c re en ar e app lied t o new s ub scr ibe rs a s t hey are added to th e[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 13 Y ou can al so us e a s p ec ia l po p-u p w i ndow to ad d o r rem ove ac ce ss codes. Refer to Figure 3 -8 Access Co de Opt ions Wi ndow . On t h e pop- u p window , an a ctive code has * i n its ch eckbox. Figure 3-8 Access Code Options Window Add or remove codes [...]

3 - 14 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Ca ll t ran sfe r typ e Th is f ie ld, loca te d direc t ly b elow the Transf er ? fie ld , is not labele d. I t ca n be R elease , Await-A ns, or Wait-ri ng. T o c hang e the sett ing, pos i ti on t he cu rs o r o v er th e ex ist ing se tt i n g, an d ent er : Rings Ent er the [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 15 Ho lding? 1. Se t up call hold ing in t he Holding? fie ld, enter: Y ou canno t use cal l holding wi t h Rele ase call transfe r . 2. Pr ess to cl os e t he e xpa nd ed wi n do w . Me ssage N oti ficati on Lamp # If yo u are u sing mes sage w aiting la mps, in th e L[...]

3 - 16 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Me ssage Noti ficati on Should the syst em c all th e subscri ber to d elive r mess ag es? 1. If you answered Y es on the wo rksh eet, move the cu rsor to the #1 fie ld. 2. En ter X , a nd pre ss if you wa nt t he s ystem to call a sub scr ibe r ex t en sion num b er . afte r__ _[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 17 5. Enter the nu m b er of t imes the voice mail syst em should ring the e xte nsio n befo re han ging up , and pre ss . 6. En ter the time delay in min utes b etwee n tries, an d pres s . 7. On the f ar right o f the #1 Line, e nter a co de to se le ct a d elive ry m[...]

3 - 18 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Max ID atte mpts: Use this fie ld t o s et th e nu mbe r of t im es a c al ler ca n m is di al. 1. T o us e a va lue othe r th an th e de faul t of 4, hig hligh t this field . 2. En ter the n ew valu e, an d pr ess . 3. I f a c aller s hould b e rou t ed t o an other S yste m ID [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 19 S ECTION 8 P ROG RAM W ORKSHEET 7: D IRECT ORY A SSISTA NCE Use the i nformat ion y ou gathered to set up aut omatic direc tory assista nce. Aut om at i c Di re ct ory A ssi st an ce T o turn on au tomat ic direc tory as sistan ce re quires no sp ecial confi guratio [...]

3 - 20 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Turn off the au tom at ic dir ectory : 1. Move the cur sor to t his f ield. 2. Pr ess repea tedly until the field is em pty , and pr ess . Auto xfer? 1. H igh light th e fi eld . 2. En ter Y , an d p ress to set the field to Ye s . 3. En ter N , an d p r ess to set the f ield to [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 21 Re cord gre etings aga in for the Depart ment , Sale s, or T ech nica l Supp or t Bo x: 1. Establish a local connecti on with the voic e mail system. For det ails, re fer to S ection 3 P rogra m Work sheet 2: The Open ing Gree ting on page 3-6 . 2. Pres s - to a cces[...]

3 - 22 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited S ECTION 9 P ROG RAM W ORKSHEET 8: P UBLIC F AX B OX T o set up th e f ax detec t fe at ure , r ef er t o Figu re 3-1 1 P ublic F ax Box to fill in the P ublic Fax B ox field s. If you are not viewin g this screen, press - . Pres s or unti l P age 6 is di sp la ye d. Fi gu re 3 -[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 23 Transfe r? 1. Move cursor to this field . 2. En ter Y , an d p ress . 3. En ter the f ax mach ine ex t ensio n num ber on the NEC telepho ne system, and press . If us ing m ore tha n one fax m achin e, set up a hunt gro up on your telephone system f or t he fax ma ch[...]

3 - 24 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Ho lding? In this fie ld, en ter: Alt Action: Set how the syste m reacts i f the t ransfer to th e fax exte nsion is unsuccessful. The most common choice is T ransfer to operato r . De pe nd ing on w hic h alte rna te a c tio n w as c he cked on th e w o rkshe et, ent er the ap p[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 25 Anno un c e: Set if the system should send a publ ic notice when it t ransfers a call to the fax machine, and if it a sks the person se nding a manual fax to record a message describing the fax and who it is for . Depending on the c hoi ce c irc le o n the wo rkshe e[...]

3 - 26 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited S ECTION 10 P ROG RAM W ORKSHEET 9: S UBSC RIBER L IST Use to a dd new s ubscribers to th e syste m on th e Personal Di rec tory Scre en . Refe r to Fi gur e 3- 12 Pers o nal D ire ctory Sc re en (Sub sc rib er) . Figure 3-12 Pers on al Directory Screen ( Subscr i ber) Before you[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 27 Add s ubsc r ib ers by ra ng e: 1. Pres s t o Ad d. 2. Pres s to select Range , an d p r ess . Enter Range of Ext ension # IDs Start: Stop: 3. Ent er t he star ting n um b er o f the ran ge, an d pr ess . 4. Ent er t he end ing num ber of th e ran ge, and press . If [...]

3 - 28 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited 1 1. T o c ont in ue a dding the r ema inin g Ex t en sion # IDs in the range, pres s . 12. T o stop the process alto gether , press . Re peat these steps to add di f ferent ranges of E xtensio n # I Ds without co nfl icti ng IDs. 13. When the system fi nishe s adding th e range [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 29 7. Cont inue ad di ng t h e res t of t he subs c ri b er s on you r l i st by repea ting step s 3~ 6 f or ea ch on e. 8. Pr ess to re turn to the Pe rson al D ire ctory Pa ge. For a sub s cr iber tha t shoul d not be liste d in t he autom atic direc tory , add D t o [...]

3 - 30 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited 7. Af t er you finish rec ord ing nam es , p ress agai n to dis conne c t loca lly . Don’t forget to disconnect. A port i s tied up until t he local c onnection is discon nected. For de tails on m aking rec ordin gs, refer to the EliteM ail VMS / Elit eMail Limited T echnici an[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 31 6. Ente r t he l as t na me, and pr ess . 7. En ter the first na me, an d pre s s . 8. Record a name for the g uest. For det ails, re fer to Wor ksheet 8 . Send Msg Urgent? 1. If the guest can s end the host subs criber ur gent messag es, move the cu rsor to t his fi[...]

3 - 32 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited 7. Ent er the num b er of t imes the voice mail syst em should rin g the e xte nsio n befo re h angin g up, a nd pres s . 8. En ter the t im e bet w e en trie s , a nd p ress . 9. On the f ar right of t h e #1 Lin e, e nt er a co de to se lect a deliv e ry method, a nd press . Us[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 33 1. Pr ess - to view t he Easymade Appli cati on Screen. Press or un til yo u re fer to Page 6. 2. Pres s repe ated ly un til you h igh light the ID f or Num Gr oups field . 3. Ent er t he Sy s te m ID , and p res s . Ad ding Me ssag e Gro ups at the Conso le Subs c r[...]

3 - 34 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited 5. T o a ssign anot her sub s cr iber a s the grou p ow ner , pre ss . Ente r the f irs t few lette rs of the own er last n ame, and pr ess . The system shows the fir st matc hing name. 6. Pre ss to se le ct t he n am e , or to view the next mat ching name. 7. Pre ss unti l yo u [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 35 Directory Sc reen (Subsc r iber ) Figure 3-17 P ersonal Di rectory S creen (Su b scriber) If you are no t view ing the Pers onal Dir ectory Scree n, pre ss - , and then press or (o r use th e Jump c ommand ) to disp lay the corr ect s ubsc riber . Fill in the fi eld [...]

3 - 36 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Add or Remove a n access co de 1. H ighlig ht th e Ac cess f ield . 2. Make sure yo ur keyboard i s in INSER T mode. 3. T o ad d a cod e, en ter an y mi ssi ng let te rs . 4. Move the cur sor to any code yo u want to delete . T o remove a co d e, pr es s . 5. Pre ss w h en yo u f[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 37 An ac t iv e c od e On th e po p-up w in dow has * in i ts checkb ox. After you o p en the Access Code Options window , it stays open as you scroll throu gh the Pe rson al D ire ctory t o v iew s ub scribe r page s. Transfe r? When call transf er is turn ed on for a [...]

3 - 38 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Sc reenin g? 1. T o tu rn ca ll scree ning on or off, mov e t he cursor to th is fie ld. 2. T o t ur n it o n, en te r Y , an d p res s . Y ou can use cal l screening only with Awai t Answ er call transfe r . 3. T o tu rn ca ll scree ning off, ent e r N , and pr es s . Ho lding? [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 39 Figur e 3-19 Pers onal Dir ector y Pag e with Exp anded T ransfer Options Displayed After y ou ope n t he Ex pa nded Tran sfe r Opti ons w in dow , it stay s open as yo u s c rol l th rou gh th e Pe rson al D ir ectory . 3. Move cursor to T ransf er Opt ions fie ld. [...]

3 - 40 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited 2. En ter as m an y of th es e c od es in th e fi eld a s yo u ne ed. Action 1. M ov e th e c urs o r to the f ield under ne at h Action. 2. En ter t he cod e th at indi cates how you want th e voic e mai l syste m to hand le the c all afte r playing the sub scrib er pers ona l g[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 41 T a ke –msg If the A ction i s Ta k e - m s g , th ese add ition al para meter s affect the w ay the system takes t he message. • Max–msg: 1. Move the cursor to this field . 2. E nter th e numbe r of secon ds a me s sa ge from an out side ca lle r can la st, an[...]

3 - 42 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited • After msg: 1. Mo v e t he c u rsor to t his f ield . 2. Enter the code for the action you want the system to take afte r re c ord ing a m ess age from an outsid e ca ller . T he ch oic es a re: One ke y d ialing 1. Use the One key dialing po rtion of th e Expa nded T rans fer[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 43 Me ssage N oti ficati on If you are loo king at the E xpande d Transfe r Option s on the sub s cr iber Pers onal D irecto ry page , press to close it. The syste m displays the Message Notif icatio n p ar t of th e sc r een. Thi s is wher e y ou s et up mess a ge not [...]

3 - 44 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited afte r ___ __ min Ent er t he nu mbe r o f minu tes yo u wa nt th e vo ice m ail syst em to wa it afte r a ne w m es s ag e arriv es , an d pres s . This a pplies only to batch message del ivery . De liv er y Sc he dule 1. Ent er the time the vo ice mail s yste m should star t de[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 45 S ECTION 14 P ROG RAM W ORKSHEET 13: P UBLIC I NTER VIEW B OX Use this in formati on on the Public In terview Box page. (Refe r to Figure 3-20 Tran sa c ti on Direc t or y , Pub lic Int erv i ew Bo x .) If n ot vi ewing the T r ansacti on Dire ctory , press - . Press[...]

3 - 46 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited Afte r : De pend ing on c heck ed act ion o n the w orksh eet, en ter the follow ing. S ECTION 15 P ROG RAM W ORKSHEETS 14 & 15: M ENUS AN D I NT ER VI EWS The Menus & Inte rviews Map (Worksh eet 14) and the Menus & Interviews List (W orksh eet 15) ar e a gu ide to he[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 47 S ECTION 16 P ROG RAM W ORKSHEET 16: T RANS ACTION B OXES For e ach copy yo u fill i n, add a transa ction b ox t o the system at th e T rans a ction D ire ctory . (Re fer to Figure 3-21 S ample T ransaction B ox .) Figure 3-21 Sam ple T ransaction Bo x T o view t he[...]

3 - 48 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited 6. En ter the last na me o f th e sub scrib er who o wns t he box. Any letter o r w ord t ha t yo u en ter pu ts y ou int o an a lph ab etical list of sub scr ibe rs w ith th e f oll owin g c on firmat io n prom p ts: Add tr ansaction box for s ubscriber < NAME> (Pre ss ESC[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 49 Nite? 1. H igh light th is fie ld . 2. En ter Y , an d p ress . 3. En ter the ex te ns io n num be r , and p ress . Ca ll t ran sfe r typ e Set the ca ll tran sfer typ e. This f ield be low the Ni te? field, is not labe led . Sele ct Aw ait-An s, R elea s e , or W ai[...]

3 - 50 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited 2. En ter as m a ny of th es e co de s in th e f ield as yo u n eed: Do not use the M and the S t ran sfer options together . Ho lding? 1. T o t urn ca ll holdi ng on or o ff , mov e the curs o r to this fie ld. 2. T o tu r n it on , en ter Y , and pre ss . 3. T o t urn ca ll hol[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 51 2. R ef er to tab le below, and ente r th e c od e that ind icates how you want th e voice mai l system to hand le ni ght call s afte r p laying the b ox gre etin g. T a ke–m s g Th e addi tiona l fields bel ow affect t he way the system ta kes th e message. • Ma[...]

3 - 52 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited • S end Msg Urgent? 1. Mo v e t he cu rs or t o t his f iel d. 2. T o set the syste m to mark all m essag es for this tra ns a ctio n bo x urg ent , en ter Y , an d pres s . 3. T o k eep outs ide ca lle rs fro m m arking me s sa ges urge nt, ent e r N , an d pres s . 4. T o set[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 53 S ECTION 17 P ROG RAM W ORKSHEET 17: I NTERVIEW B OXES For ea ch com pleted cop y , add an inter view box at th e Transact ion Dire ctory . Figure 3-22 Samp le Interview Box If yo u are not vie wing the T ra nsaction Dir ectory , pr ess - . Add an Interview Bo x 1. P[...]

3 - 54 Fill in the Scre ens Issue 1 EliteMail VMS/Elit eMail L imited 5. En ter the la st nam e of the su bscrib er who ow ns th e box. An y letter or word you enter put s yo u in an a lphab etical list of subsc r ibe rs wi th th e f ollo win g c on firmat io n prom pt s : Add interview box for subscriber <NAME> (Pre ss ESC to q u i t)? (Y /N[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al 3 - 55 Af te r : De pend ing on c hecke d actio n on the w orksh eet, ente r the follo wing in th e After field. Worksheet Ch oice Enter S a y – by e an d H a ng u p S, and press T ran sfer Caller to Operator O , and pr ess Restart a Call R, and press Go to Another ID G ,[...]

Jo b Sp ecif ic a tions M a nual A - 1 W ork she ets Worksh eet 1 Site Information 1. Site name 2. Contact nam e Phone # Calls Answer ed 3. Total num ber of tru nks Total number of stat ions Number of c alls per day 4. Day calls to be ans were d (che ck one) All t runk s (de faul t ) Some trunk s No trunk s (forwarded calls onl y) Night calls to be[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al A - 3 Worksheet 2 The Opening Greeti ng The openi ng gr eeti ng i s r eco rded in a def ault t ran sact ion Box ( $Gre eting) . You m ay se lec t t he defaul t pro mpt or ent er a n announcem ent su itabl e for your app licat i on. Al so ident ify what shou ld happe n i f t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al A - 5 Worksheet 3 Operator Handling 20. When is an oper ato r avai l able to hand le call s? Day Ye s(d efa ult ) No Night Yes No (d efau lt) Transfer ri ng Call s to the Ope rat or What is the ope rat o r exten sio n number on t he teleph one system? D ay 0 (zero ) ______ [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al A - 7 Worksheet 5 Default Subscri ber Settings Use thi s workshe et to s peci fy s ett ings th at app ly to most subscr ibe rs, inclu din g sett i ngs f or Per sonal IDs , how calls are transf erred , if messag e waiti ng lamps are used, an d if t he s ystem cal ls t he su [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al A - 9 Use thi s worksheet to spec if y sev eral sys tem- wide feat ur es tha t protec t your syst em from unau tho rized acc ess and from cer ta in sy ste m error s. Wor k sh e e t 6 Sys t em Se cur ity 53. How many times sh oul d a ca ll er be al lowed to misdi al ? 4 time[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cific ations Manu al A - 1 1 Worksheet 8 Public Fa x Box You can r out e incomi ng faxes to a particul ar extens ion, k nown as the Publ ic Fax Bo x. Thi s extens ion is then con nect - ed to one or more fax machines . Use this worksheet to specif y how to set up th e Pu bl ic Fax Box. If you a[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cif ic at ion s Manu al A - 13 Worksheet 9 Subscriber Lis t Page of If yo u a re addi ng sub scrib ers by ra nge , list the rang e(s ) of Extens ion IDs (f or example , 210-320) . If you ar e adding sub- scri ber s one- by- one , m ake as many c opi es of t his wo rks heet as n ecess ary t o li[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cif ic at ion s Manu al A - 15 A subscr iber may have one or more guests. Li ke subscr ibers, guest s can leave an d r eceive mess ages on the syst em. G uests ar e us ual ly impor tant client s, famil y members, or ot hers with who m a subs criber wants r egular , two-way c ommunic ation. Make[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cif ic at ion s Manu al A - 17 . Worksheet 11 Message Groups Page of ___ Subscri bers that want to regular ly send mess ages t o a group of oth er sub sciber s or guests can cre ate a messa ge group by phone. Deci de wh ethe r mes sages sho uld begi n with l et ter s o r n umbers . If a message[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cif ic at ion s Manu al A - 19 Workshe et 12 Sp ecial Subscri ber Settings Page of ___ Nam e Perso nal I D Exte nsi on # ID H ol d / A r chi ve messa ges / d ay s Acc ess Co d es Call Transf er Transf er ca lls t o subscri ber? Yes ( defaul t) No Call tran sfer type Awai t A nswe r f or rings ([...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cif ic at ion s Manu al A - 21 Wor k sh e e t 13 The Public Inte rview Box Page of The Publi c In tervi ew Bo x i s a sp eci al i nte rvi ew box owned by t he sys tem. W hen an o pera tor i s not o n dut y, it can col l ect mes- sages fro m callers who don’t know wher e to send thei r messa g[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cif ic at ion s Manu al A - 23 Worksheet 14 Menus & Int erviews Map Use thi s sheet to dr aw a map or diagram of any per son nel direct ories, in for mation m enus , or speci al call rout ing to us e in your app licat ion. Y o u c an then u se the Menu s & Inte rviews Lis t works heet t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cif ic at ion s Manu al A - 25 Worksheet 15 Menus & Int erviews Lis t Page o f ___ List h ere th e tra nsacti on boxes or i nterv iew boxe s y ou need to complet e t he appl icat ion f eat ures des igned in the pr evious worksh eet . Make as m any c opi es of th is works heet as yo u need. [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cif ic at ion s Manu al A - 27 Worksheet 16 Transaction Boxes Page of Transact ion box es ar e t he bui ldi ng bl ock s of spec ia l appl ic ati ons . Th ey can be us ed t o provi de aud iotext , one- key men us, special m essag e taki ng, and spec ial cal l routin g. For each tr ans act ion bo[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 1 Job Spe cif ic at ion s Manu al A - 29 W orksh eet 17 Interview Boxes Page o f Int erview box es allow you to ask spec if ic quest i ons of caller s. All the res ponse s of a cal le r are joi ned t oget her in a single mess age, that is sent to the owner of the int erv iew box. For each inter view box [...]

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