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Nortel Networks 100 manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    Part No. P0607187 0 2 18 Septem ber 20 03 CallPilot 100/150 Desktop Messaging Installation and Maintenance Guide Return to Menu[...]

  • Page 2

    2 P0607 187 02 CallPilot 100/150 Desktop Messaging Installation an d Maintenance Guide Copy right © 2003 Nortel Netw ork s All right s reserved. 2003. The inform ation in thi s doc ument is sub ject to change without notice. Th e state ments, conf igu rations, technica l data , and recomme ndation s in this d ocument are be lie v ed to be accurate[...]

  • Page 3

    3 CallPilot De skto p Mess aging Installa tion an d Main tenanc e Guide Contents Chapter 1 Requirements f or installing Desktop Messa ging . . . . . . . . . . . . . . . . . . . . . 7 About Cal lPilot Desk top Mess aging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Hardware requir ements . . . . . . . . . . . . . .[...]

  • Page 4

    4 Contents P0607 187 02 Configur in g Lotus Not es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4 Updating th e Mail da tabase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4 Updating th e datab ase automa tically . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 5

    Contents 5 CallPilot De skto p Mess aging Installa tion an d Main tenanc e Guide In sent me ssag es digits or sy mbols appea r instea d of la nguage-s pecific sym bols 56 Message s remain i n the subs cr iber’ s Outbox . . . . . . . . . . . . . . . . . . . . . . . . . 57 The subscr iber cannot s end me ssages . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    6 Contents P0607 187 02[...]

  • Page 7

    7 CallPi lot Des ktop M essagi ng Inst allati on and Maintenan ce G uide Chapter 1 Requirements for installing Desktop Messaging About CallPilot Desktop Messaging With Call Pilot Desk top Messaging from s ubscri bers can a ccess their Cal lPilot mai lbox f rom the ir personal compute r. Subsc ribers c an manage all t heir voi ce messa ges in one gr[...]

  • Page 8

    8 Chapter 1 Requ irement s for install ing Desk top Messa ging P060718 7 02 Softwa re re quirement s Integrated c lients Integr ated c lients r un with a corpo rate email serv er. You ca n use Des ktop Mes saging wit h one or more of t hese clie nts: • Micros oft Outlo ok 98 in Corpora te mode • Micros oft Outlo ok 2000 • Micros oft Outlo ok [...]

  • Page 9

    Chapt er 1 Requ ireme nts for i nstalli ng Desktop M essagin g 9 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Where to g et help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL ( 1-800-466- 7835) If you al ready hav e a PIN Code , you can ent er Expres s Routi ng Code (ERC) 19 6#. I[...]

  • Page 10

    10 Cha pter 1 Require ments for install ing Desktop Messagi ng P060718 7 02[...]

  • Page 11

    11 CallPi lot Des ktop M essagi ng Inst allati on and Maintenan ce G uide Chapter 2 Configuring y our system for Desktop Messa ging Bef ore y ou install Desk top Messaging Before i nstal ling and u sing Des ktop Messagi ng: • In Call Pilot Ma nager, make sure t hat the number of Maximum Outcal ling Channels i s enoug h to accommoda te the expecte[...]

  • Page 12

    12 Cha pter 2 Config uring y our sy stem for Deskto p Mes saging P060718 7 02 Configuring IMAP/LD AP/SMTP ser vers f or Desktop Messaging CallPil ot supp orts IM AP/LDAP protocol s, whic h let Deskt op Mes sagin g subscri bers ac cess thei r CallPil ot mailbox es usi ng Microsoft Outlook, Lot us Note s, Novell Gr oupWise, a nd select ed third- part[...]

  • Page 13

    Chapter 2 Configu ring your s ystem for Desktop Mess aging 13 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Configuring en vironments without a DNS The D oma in Na me Syste m (D NS ) is a n Inte rne t ser vice tha t tra nslat es d om ain na me s in to IP addre sse s. Becau se d oma in n ames are alph ab etic , they are eas [...]

  • Page 14

    14 Cha pter 2 Config uring y our sy stem for Deskto p Mes saging P060718 7 02[...]

  • Page 15

    15 CallPi lot Des ktop M essagi ng Inst allati on and Maintenan ce G uide Chapter 3 Install in g and config uring Deskto p Messaging It tak es approxi mately 10 minute s to i nstall Ca llPil ot Desk top Messa ging. Depend ing on the subscri bers’ exp ertise, you can a sk them to i nstal l Desktop Me ssagin g on their computer. Installation in for[...]

  • Page 16

    16 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Uninstalling an ear lier vers ion of Desktop Mes saging If the subscribe r has De sktop Messag ing 1.06 or ear lier on t heir comput er, un install it be fore you do th e instal lati on procedur e. To uninstall a previous version of Desktop Messaging 1 Quit any o pen appl i[...]

  • Page 17

    Chapter 3 Installi ng and confi guring De sktop Mess aging 17 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Installing Desktop Messagi ng You insta ll Deskto p M essagi ng from the CallPilot 100/1 50 Document ation and Client Software CD. Be sure t o instal l the version of Deskto p Messaging t hat is r ight f or your sy st[...]

  • Page 18

    18 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Installi ng Desktop Messaging versi on 2.0 1 Load the Ca llPilot 100/ 150 CD in the CD-ROM drive of your computer. 2 Double -click t he CD fol der and double -click t he Optional Softwar e fo lde r . 3 Double -click t he Desktop M essaging folde r . 4 Double -click t he fol[...]

  • Page 19

    Chapter 3 Installi ng and confi guring De sktop Mess aging 19 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 8 Click th e Next bu tton. The D est inat ion F old er s creen app ear s. 9 Click t he Ne xt button to ac cept th e defaul t dire ctory , or clic k the Browse bu tton if you want to locate other destinat ion fo lders [...]

  • Page 20

    20 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 11 Select the che ck boxes for t he email client s that you use . Intern et Ma il clie nts in clude Mi crosof t Outlook Ex press, Microso ft Outl ook in Internet mail mode, Netsc ape Messe nger, an d Qualcomm Eu dora Pro. 12 Click th e Next bu tton. The C all Pilot Ser ver [...]

  • Page 21

    Chapter 3 Installi ng and confi guring De sktop Mess aging 21 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 15 Click th e Next bu tton. The C allP ilot Mail box N umb er sc ree n app ears . 16 Enter t he subsc riber’s mailbox numbe r. The mai lbox nu mber is usuall y the subs cribe r’s extensi on number . 17 Click th e [...]

  • Page 22

    22 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 19 Click th e Next bu tton. The R eady to In sta ll! wi ndo w ap pea rs. We reco mm end yo u le ave the U pdate def aul t mail profil e box se lect ed. If you ar e instal ling Desktop Messagin g for Lotus Notes, you must ente r your Lotus Not es passwo rd before the i nstal[...]

  • Page 23

    Chapter 3 Installi ng and confi guring De sktop Mess aging 23 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 20 Click th e Next bu tton. The inst allat ion pr ogress ba r appea rs and indica tes that files are being copi ed. 21 Click th e Finis h butto n to c ompl ete the i nst alla tion.[...]

  • Page 24

    24 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Installing Desktop Messag ing versi on 1.07 1 Load the Ca llPilot 100/ 150 CD in the CD-ROM drive of your computer. 2 Double -click t he CD fol der and double-cl ick t he Optional Softwar e fo lde r . 3 Double -click t he Desktop M essaging folde r . 4 Do u bl e - c l i ck [...]

  • Page 25

    Chapter 3 Installi ng and confi guring De sktop Mess aging 25 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 7 Select the che ck boxes for t he email client s that you use . Intern et Ma il clie nts in clude Mi crosof t Outlook Ex press, Microso ft Outl ook in Internet mail mode, Netsc ape Messe nger, an d Qualcomm Eu dora P[...]

  • Page 26

    26 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 10 Click th e Next bu tton. The S ele ct Des tin atio n F older scre en app ears . 11 Click t he Ne xt button to ac cept th e defaul t dire ctory, or cl ick the Browse butt on if you want to locate other destinat ion fo lders , and se lect th e folde r you want to in stall [...]

  • Page 27

    Chapter 3 Installi ng and confi guring De sktop Mess aging 27 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 14 Click th e Next bu tton. The C all Pilot Ser ver Sett ing s scre en a ppe ars . 15 In the Server Name or IP Ad dress box t ype the FQDN o r IP a ddress of the Ca llPilo t 100/15 0 system . 16 In the SMTP/VPIM prefi[...]

  • Page 28

    28 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 If you ar e instal ling Desktop Messagin g for Lotus Notes, you must ente r your Lotus Not es passwo rd before the i nstal lati on process conti nues. The Desktop Messagi ng inst allati on progr am tries t o de tec t Lo tus N otes by se arch ing for the notes .in i fil e on[...]

  • Page 29

    Chapter 3 Installi ng and confi guring De sktop Mess aging 29 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide After you install Desktop Messaging After yo u inst all Des ktop Messagi ng: • Set the defau lt em ail c lien t. • Conf igure acces s to Deskto p Messaging on subsc ribers’ computer s • Set the T imezone and D[...]

  • Page 30

    30 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Conf igu rin g Out look 2002 Outlook 20 02 handl es mail accounts diffe rently t han pr evious versions of Outl ook. This section descri bes how t o configur e the De sktop Mes saging opt ions f or Outl ook 2002 . To set Desktop Messagin g options 1 In Outlook, on the Tools[...]

  • Page 31

    Chapter 3 Installi ng and confi guring De sktop Mess aging 31 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide • Do not selec t the Lo g on using Sec ure Pass word Authent ication ( SPA) check box. • Serv er I nfo rmat ion —Enter the Ca llPil ot full y quali fied domain name (FQDN) for bo th the inc oming and outgoi ng s[...]

  • Page 32

    32 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Conf igu rin g Nove ll Gr oupWise This sect ion is an over vie w of how G ro upW ise i s int egr ate d wi th Ca llPi lot . For info rm atio n on how to use GroupWise to addr ess, c ompose, ope n, delete , and per form other CallPilo t oper ations, refer to th e CallPilot 10[...]

  • Page 33

    Chapter 3 Installi ng and confi guring De sktop Mess aging 33 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 5 In the Mailbox box, enter the su bscriber ’s mailbox number. 6 At Check for new messages (Auto maticall y/Manual ly), if the subscri ber uses ISDN or dialup, sel ect M anually . This optio n saves on toll c harges[...]

  • Page 34

    34 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Configuring Lotus Not es Updating the Mail database In Lo tus Note s, th e Ma il d ataba se d esi gn de term ine s wh ich m es sages ap pea r in the N ote s mes sag e list. T here ar e two way s to updat e the da tabase de sign f or Desktop Messagin g: • automatic update [...]

  • Page 35

    Chapter 3 Installi ng and confi guring De sktop Mess aging 35 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 4 On the File men u, click Dat abase , and t hen cl ick Replace Design . The Replac e Datab ase Design d ialog box appears . 5 Select Tem pl at e S er ve r . The Templat e Server wi ndow appe ars. 6 Select Loc al , an[...]

  • Page 36

    36 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Configuring Int ernet Mail clients CallPil ot Desk top Messa ging su pports these Interne t mail c lients: • Outlook Exp r ess • Outlook i n Inte rnet ma il mode • Netscape Messe nger • Eudora Pr o You need th e foll owing i nformatio n to con figur e your Int ernet[...]

  • Page 37

    Chapter 3 Installi ng and confi guring De sktop Mess aging 37 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 6 In the E-mail addr ess box ty pe th e sub scr iber ’s C all Pilot add ress in t he for m <SMTP/VPIM pref ix><mai lbox nu mber>@<l ocal CallP ilot 100/150 sys tem>. For exampl e: 14165 556003@voi [...]

  • Page 38

    38 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Configuring an LDAP directory service for Outlook Express or Outlook 1 Start Out look. 2 On the Tools menu , clic k Accounts . The Inte rnet Ac counts screen app ears. 3 Click th e Direc tory Servi ce tab. 4 Click th e Add butt on and c lick Dire ctory Se rvice . The Inte r[...]

  • Page 39

    Chapter 3 Installi ng and confi guring De sktop Mess aging 39 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Configuring special settings for Outlook Express or Outl ook in Intern et Mail mode 1 Select the se tting s for the type of Outloo k the subsc riber uses. • If the subscr iber uses Outlook Expres s: a On the Tools m[...]

  • Page 40

    40 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Configuring Netscape Me ssenger 4.x If the subscr iber uses Netsca pe Messenger versi on 4.x as their I ntern et Mail clie nt, use the se procedur es. If the subsc riber uses Ne tscape Mess enger 6 .2, ref er to “Conf iguri ng Netsc ape Messenger 6.2” on pa ge 43 . Note[...]

  • Page 41

    Chapter 3 Installi ng and confi guring De sktop Mess aging 41 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 12 From When I delete a message , se lect Mark it a s dele ted . 13 Select the Clean up (“Expung e”) Inbox on e xit check box. 14 Click th e OK butto n. You r eturn to th e Mail Ser vers s cree n. 15 In the Outg o[...]

  • Page 42

    42 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Configuring an LDAP dir ectory serv ice for Nets cape Messenger 1 Start Ne tscape Messenge r. 2 On the Communica tor menu, selec t Address Book . The Addres s Book scr een appea rs. 3 On the File men u, sele ct New Dir ectory . The Direc tory Serve r Prope rty scre en appe [...]

  • Page 43

    Chapter 3 Installi ng and confi guring De sktop Mess aging 43 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Configuring Netscape Me sseng er 6.2 If the subscr iber uses Netsca pe Messenger versi on 6.2 as their I ntern et Mail clie nt, use the se procedur es. If the subsc riber uses Ne tscape Mess enger v ersio n 4, refer t[...]

  • Page 44

    44 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 12 Click th e Next b utton. The Account Name page appears. 13 T ype a nam e fo r the C allP ilot m ai lbox t o help the subsc rib er to iden tify it in Netsc ape Ma il. 14 Click th e Next b utton. The Congrat ulat ions page a ppears . 15 V eri fy your CallPilo t mailb ox in[...]

  • Page 45

    Chapter 3 Installi ng and confi guring De sktop Mess aging 45 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Conf igurin g Eudora Pro To change a ny part of th is confi gurati on after it i s complete , on the To ols menu click Opti ons to display the configurat ion sc reens. Configuring an IMAP account on Eudora Pro 1 Doubl[...]

  • Page 46

    46 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 12 Click th e Next bu tton with out entering a l ocation p refix . The New Account Wizard - Outgoing E-Mail Se rver scr een app ears. 13 Chec k th at the Outgoing Serve r box contai ns th e FQDN or IP addr ess of the CallP ilot 1 00/ 150 syst em, and th en cli ck the Ne xt [...]

  • Page 47

    Chapter 3 Installi ng and confi guring De sktop Mess aging 47 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Configuring an LDAP directory service for Eudor a Pro 1 Start Eu dora Pr o. 2 On the Tools menu clic k Dire cto ry S erv ice s . 3 From the Pr otocol s box, sele ct LDAP . 4 Click th e New Databa se butt on. The Modif[...]

  • Page 48

    48 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02[...]

  • Page 49

    49 CallPi lot Des ktop M essagi ng Inst allati on and Maintenan ce G uide Chapter 4 Troubl eshooti ng This chap ter i s about : • Troubles hootin g during i nstal lati on • Troubles hootin g log on pro blems • Troubles hootin g Outlook 200 2 probl ems • Troubles hootin g Lotus No tes log on proble ms • Troubles hootin g afte r logging on [...]

  • Page 50

    50 Cha pter 4 Tr oublesho oting P060718 7 02 Microsoft Outlook default mail client You see t he er ror mes sage when you install Deskt op Messag ing: “Ei ther Outlook is no t the default mail clie nt o r ther e is n o d efau lt ma il cl ien t to f ulfil l the cur ren t req uest .” I f Ou tlo ok is i nsta lle d on the subs cribe r’s compute r [...]

  • Page 51

    Chapter 4 Trou bleshooti ng 51 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 4 From Update Call Pilo t Ma il dat abas es , select Add CallPi lot c omponents or R emove Call Pilot com pon ents . 5 Click OK . 6 From the Se lect d atabase (s) dial og box, s elect one or a gr oup of mai l file s to upd ate. 7 Click OK .[...]

  • Page 52

    52 Cha pter 4 Tr oublesho oting P060718 7 02 Troubleshoo ting lo g on problem s Invalid cre dentials The subsc riber sees messa ges suc h as “I nvalid cr edenti als. Plea se re try” or “Th e server could n ot be locat ed. Ple ase Ret ry.” 1 On the subs crib er’s comput er, che ck that Des ktop Mess aging is config ured wit h the pro per s[...]

  • Page 53

    Chapter 4 Trou bleshooti ng 53 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Troubleshoo ting Outlook 2002 p roblems These ar e is sues with how Desktop Mes saging works with Out look 2002. The se i ssues should be resolve d with a futur e Outlook s ervic e releas e patc h from Mic rosoft. Sending messages When a subsc ribe[...]

  • Page 54

    54 Cha pter 4 Tr oublesho oting P060718 7 02 Troubleshoo ting L otus Notes lo g on problem s When Desktop M essagin g is inst alle d, Deskto p Messaging a ppears under Folders and View s. In the Pers onal Name and Addre ss Book on Loc al dat abase, two n e w views are created: • Groups (Ca llPil ot) • Peo ple (Cal lPil ot) Subscrib ers cannot s[...]

  • Page 55

    Chapter 4 Trou bleshooti ng 55 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 6 Make s ure th at: • the Inhe rit f uture des ign ch anges c heck box is sel ected • Hid e fo rmul as a nd Lo tus Scr ipt is n ot s ele cted 7 Select CallPil ot Ma il (R5. 0) or (R6.0) , dep ending on which ver sion of Lotus Notes you use . 8 [...]

  • Page 56

    56 Cha pter 4 Tr oublesho oting P060718 7 02 Troubleshoo ting after log ging o n The CallPilot address book i s empty Lotus Note s subsc ribers mus t log on to CallP ilot b efore they can do wnload the addres s book. 1 Make sure t hat your Add ress Boo k—People (CallPil ot) win dow is the a ctive win dow. 2 On the View me nu, click Refre sh . 3 M[...]

  • Page 57

    Chapter 4 Trou bleshooti ng 57 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Messa ges remain in the subscriber’ s Outb o x On Microsof t Outlook, mess ages re main in t he mail cli ent outbox ( not the CallPilo t Message Store outbox). This pr oblem ca n be cau sed by the mi gration f rom one s erver to ano ther whil e m[...]

  • Page 58

    58 Cha pter 4 Tr oublesho oting P060718 7 02 • Ask th e subscri ber to check that thei r mailbox i s not full. If their mailbox i s full , they cann ot send messa ges unt il some messages ar e del eted. • Ask th e subscri ber to check th e form at of the message addres s. If the FQDN after the @ symbol does not match t he FQDN of Call Pilot 100[...]

  • Page 59

    Chapter 4 Trou bleshooti ng 59 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide "Unknown" appears in the Sender field In some mess ages, t he subscr iber s ees a name or phone n umber in the Sender fiel d. In other messages, the subscriber sees “ Unknown.” If the cal ler’ s phone sys tem has Call ing Line ID, C[...]

  • Page 60

    60 Cha pter 4 Tr oublesho oting P060718 7 02 Messa ges no longer on server The subsc riber receives the e rror me ssage: “Thi s messa ge coul d not be found o n the s erver. Messages mus t exi st on the s erver in order to be pl ayed vi a the te lephone . Use comput er to pl ay this fi le. P ort f aile d.” Voice mess ages t hat ar e saved to th[...]

  • Page 61

    Chapter 4 Trou bleshooti ng 61 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide A subscriber w ho fo rwar ds or replies to a v oice message in Outlook Express rece ives non-del iver y n otifi cation that the attached mess age cannot be delivered This occurs because when a subscrib er forwar ds or repli es to a voice me ssage, [...]

  • Page 62

    62 Cha pter 4 Tr oublesho oting P060718 7 02 Accessing D esktop Messa ging online Help Desktop Mess aging f or Microsof t Outlook, No vell GroupW i se, and Lot us Notes p rovid es sta ndard Help. To access online Help From Micros oft Outloo k: • From your I nbox , on the Hel p menu, sele ct CallP ilot D esk top Me ssagi ng H elp . From Novell Gro[...]

  • Page 63

    Chapter 4 Trou bleshooti ng 63 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Using Desktop Messaging Support Too ls Resetting the Cal lPilot message store for Microsoft Outlook This fea ture i s avail able on ly for subscr ibers who u se Microsoft Ou tlook. Resett ing th e CallPil ot message s tore r emoves inva lid or corr[...]

  • Page 64

    64 Cha pter 4 Tr oublesho oting P060718 7 02 Using CPTrace You can use CPTrace to col lect inf ormati on about pr oblems wi th one o f the desk top cl ients that CallPil ot run s on. You save this i nformati on to a log fi le that you can a nalyze to deter mine the cause of the pr oblem. Problems y ou can l ook for in clude: • trouble connec ting[...]

  • Page 65

    Chapter 4 Trou bleshooti ng 65 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide CP Trace settings The CPTrace sett ings are stor ed in the Wind ows reg istry. The exis ting s ettings are used ea ch time you run CPTr ace. CP T r ace s etti ng s IMAP/SMTP Logs all IMAP/SM TP tra ffic Desktop c lient Logs in ternal Outlo ok, Lotu[...]

  • Page 66

    66 Cha pter 4 Tr oublesho oting P060718 7 02[...]

  • Page 67

    CallPi lot Des ktop M essagi ng Inst allati on and Maintenan ce G uide 67 Index A Accessing Help 62 C CallPilot Ad dress Book setting up in Outlook (Internet mail mode) 31 settin g up in Outlook Express 31 CallPilot Mess age Store 32 CLAN IP address 36 Conf ig uring en vir onments without a DNS 13 Eudora P ro 45 GroupW ise 32 IMAP account on Outloo[...]

  • Page 68

    68 Index P0607 187 02 Lotus Notes conf igur ing 34 error message 50 M Message waiting ind icator 60 Micr osof t Outlook (Internet mail mode) 8 Outlook Express 8 Microsoft Outlook (Interne t mail mode) conf iguring acce ss to CallPilot Address Book 3 1 Micr osof t Ou tlo ok 2 002 conf igur ing te xt formatting o ptions 31 specifying e-mail se ttings[...]