Nortel Networks BCM1000 manuel d'utilisation

Part No. N0008587 01 March 8, 2005 Business Communications Manager BCM1000 Installation and Maintenance Guide[...]

2 N0008587 01 Copyright © 2004 Nortel Networks All rights reserved. The information in this document is subj ect to change without notic e. The statements, configur ations, techni cal data, and recommendations in this document are belie ved to be accurate and re liable, but are presented wi thout express or implied warranty. Users must take full r[...]

3 Installation and Ma intenanc e Guide North American Regulatory Information Safety This equipment meets all applicable requirem ents of both the CSA C22.2 No.60 950 and UL 60950. The shock hazard symbol within an equilatera l triangle is intended to alert personnel to electrical shock hazard or equipment damage. The following precautions sh ould a[...]

4 N0008587 01 Enhanced 911 Configuration Radio-frequency Interference Caution: Only qualified persons sh ould service the system. The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience nece ssary to be awar e of hazards to which they are exposed in perf orming a task and[...]

5 Installation and Ma intenanc e Guide Telecommunication registration This equipment meets all applic able requirements of both Indu stry Canada and US Federal Communications Commission and h as been registered under files Industry Canada 33 2D-5980A and FCC US: AB6KF15B20705 (key system), US: AB6MF15B2070 6 (hybrid system), and US: AB6PF15B23740 ([...]

6 N0008587 01 Electromagnetic Compatibility This equipment meets all FCC Part 15, Class A radiated and conducted emissions requirements. This equipment does not exceed the Class A lim its for radiated and co nducted emissio ns from digital apparatus as set out in the Radio In terference Regulations of In dustry Canada. Telephone Company Registratio[...]

7 Installation and Ma intenanc e Guide Canadian Regulations - please read carefully Notice The term "IC" before the certification number locat ed on the host equipment only signifies that the Industry Canada technical spec ifications were met. The Depa rtment does not guarantee the equipment will operate to the user's satisfaction. B[...]

8 N0008587 01 US Regulations - please read carefully Federal Communications Commission (FCC) Notice FCC registration number: This te lephone equipment complies with Rules and Regulations, of the FCC (TIA-968-A) for direct conn ection to the Public Switched Telephone Network. (The FCC registration number appears on a sticker affixed to the bottom of[...]

9 Installation and Ma intenanc e Guide Ringer Equivalence Number The FCC Registration label (on bottom of phon e), includes a Ringer Equivalence Number (REN), which is used to determine the number of devices you may connect to your ph one line. A high total REN may prevent phones fro m ringing in response to an incoming call and may make placing ca[...]

10 N0008587 01 Important Safety Instructions The following safety instructions cover the installation and use of the Product. Read carefully and retain for future reference. Installation 1 Never install telephone wiring du ring a lightning storm. 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locat[...]

11 Installation and Ma intenanc e Guide 10 To reduce the risk of electric shock do no t di sassemble this product, but have it sent to a qualified service person when some service or repair work is required. 11 Unplug this product from the wall outlet and re fer servicing to qualif ied service pe rsonnel under the following conditions: a When the p[...]

12 N0008587 01 Safety Additional Safety Information The following interfaces are classifi ed as Telecommunication Network Voltage (TNV) circuits, and may be connected to exposed plant: • DTM interface • WAN interface • TCM Isolator WARNING This is a clas s A product. In a domestic en vironment this produ ct may cause radio interference in whi[...]

13 Installation and Ma intenanc e Guide • GASM8: The Nortel Networks GASM8 I/O port s are designated as OPX. This product does provide Telecommunications Ringing Vo ltages and can be configured to pr ovide Voltage Message Waiting Indicator (VMWI). Installa tion of this device and all conn ections t o this device must be performed by Qualified Ins[...]

14 N0008587 01 This warranty sets forth the entire liability a nd obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, in clud ing warranties or fitness for part icular purpose and merchantability. Warr[...]

1 Installation and Ma intenanc e Guide Contents North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Enhanced 9 11 Configur ation . . . . . . . . . . . . . . . . . . . . . . [...]

2 Contents N0008587 01 Chapter 1 Introducing the Business Com munications Manager . . . . . . . . . . . . . . . . 15 Business Com munications Manager syste m compon ents . . . . . . . . . . . . . . . . . . . . . 15 Computer c omponent s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Hardware com ponents[...]

Contents 3 Installation and Ma intenanc e Guide Chapter 3 Auxiliary requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Computer s pecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Security chan ges . . . . . . . . . . . . . . . . . . . . . . [...]

4 Contents N0008587 01 Chapter 6 Installing the BCM1000e (expansion un it) . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Installing the BCM1000e into a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Attaching th e mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 5 Installation and Ma intenanc e Guide Connecting wiring to the L AN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 22 Connect wirin g to the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Connect wirin g to the m odem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

6 Contents N0008587 01 Chapter 13 Installing optional telephony equipme nt . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 7 Auxiliary ringer programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 7 Installation and Ma intenanc e Guide Routing pow er for mi rrored syste ms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 93 Power routing for 2.5 h ardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Power routing for 2.0 h ardware . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

8 Contents N0008587 01 Replacing te lephones wit h different models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Status of th e replaced telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Defining region-based defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Regio[...]

1 Installation and Ma intenanc e Guide Figures Figure 1 Business Communications Manager co re syst em components . . . . . . . . 15 Figure 2 Exter nal function al hardware, B CM1000 . . . . . . . . . . . . . . . . . . . . . . . . . 16 Figure 3 BCM100 0 interior components for standa rd system (p re-2.5) . . . . . . . . . 17 Figure 4 BCM1000 inte ri[...]

2 Figures N0008587 01 Figure 41 Rear of GATM m odule, show ing DIP switch locations . . . . . . . . . . . . . . . 96 Figure 42 Process map: Installing a media bay module . . . . . . . . . . . . . . . . . . . . . 109 Figure 43 Removing the front bez el . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Figure 44 Identifying [...]

Figures 3 Installation and Ma intenanc e Guide Figure 83 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Figure 84 Platform Initialization Menu screen (B CM 2.5/2.5.1 systems) . . . . . . . . 180 Figure 85 Profile scree n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

4 Figures N0008587 01 Figure 125 Process M ap: Data ca rd replac ement . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Figure 126 BCM1000 LA N card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 18 Figure 127 Install the LA N card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2[...]

1 Installation and Ma intenanc e Guide Tables Table 1 Interface ha rmonized sta ndards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Table 1 Basic BC M1000 base un it specif ications . . . . . . . . . . . . . . . . . . . . . . . . 17 Table 2 Module Powe r and Statu s LED state s . . . . . . . . . . . . . . . . . . . . . . . . [...]

2 Tables N0008587 01 Table 37 Cross referencing por ts and DNs on a 2.5 system upgraded to 3. 0 or newer software 145 Table 38 Cross referencing ports and DNs on a new version 3.0 or newer system 14 6 Table 39 LED Display screen settin gs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 64 Table 40 RAID board L ED states . . . . [...]

3 Installation and Ma intenanc e Guide Preface This guide describes how to install, initialize and maintain the Busi ness Communications Manager 1000 (BCM1000) hardware. This issue of the document includes the inform ation in the addendum releas ed with BCM 3.6 software, and includes the additional functional ity provided with the BCM 3.6.1 softwar[...]

4 Preface N0008587 01 Symbols used in this guide This guide uses symbols to draw your attenti on to important information. The following symbol s appear in this guide: Caution: Caution Symbol Alerts you to conditions where you can damage the equipment. Danger: Electrical Shock Hazard Symbol Alerts you to conditions where you can get an electrical s[...]

Preface 5 Installation and Ma intenanc e Guide Text conventions This guide uses the following text conventions: Acronyms These are the acronyms used in this document. bold Courier text Indicates command names and op tions an d text that you need to enter in a command-line interface. Example: Use the dinfo command. Example: Enter show ip {alerts|rou[...]

6 Preface N0008587 01 DN Directory number DNS Domain name server DPNSS Digital private network signalling system DRT Delayed ring transfer to prime DSM Digital station module DTM Digital Trunk media bay mo dule DTMF Dual tone multifrequency. FDD Full Double Density FEM Fiber expansion module HTTP Hypertext transfer protoc ol Hz Hertz I/C Intercom I[...]

Preface 7 Installation and Ma intenanc e Guide Related publications The following docu ments provide further inform ation about the BCM 1000 and related media bay modules, extension equipment, and the ap plications and software on the system: •T h e Programming Operations Guide describes how to program the Business Communica tions Manager equipme[...]

8 Preface N0008587 01 • If you operate a multi-site Business Commun ications Manager netw ork, you can use the Network Configuration Mana ger to provide centralized configuration and management operations. The do cumentation for this tool can be found on the Network Configuration Manager CD, which includ es the software and the following document[...]

Preface 9 Installation and Ma intenanc e Guide Installation documentation Remove your Business Communications Manager components from the box Business Communications Manage r base and expansion unit hardware in stallation Installation and Maintenance Guide Digital Mobility Phone Setting up media bay modules Analog telephones Cordless/radio digital [...]

10 Preface N0008587 01 Operations documentation Telephony Configuration Programming Operations Guide Quick Start Wizard Setting up Lines, Routes and Access Codes Controlling calls Setting up Telephone records and features Data Configurations Voice Mail and Cal l Management Ap plications Hardware Installation Operations Using the telephones and equi[...]

Preface 11 Installation and Ma intenanc e Guide Call Management documentation Voice Mail and Call Management Applica tions Call Detail Recording System Administration Gu ide Personal Call Manager User Guide CDR Hunt Groups Hospitality Services Programming Operations Guide Hospitality Features Card Call Pilot Manager Set Up and Operation Guide CallP[...]

12 Preface N0008587 01 Unified Manager and hardware maintenance documentation Multi-site Administration: Networ k Configuration Manager Maintenance and Troubleshooting Security and User Administration Backup and Restore Management User Guid e System Management and Maintenance Documentation CD Voice Mail and Call Management Hardware Insta llation Op[...]

Preface 13 Installation and Ma intenanc e Guide How to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code , you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line sup port, you can enter E[...]

14 Preface N0008587 01[...]

15 Installation and Ma intenanc e Guide Chapter 1 Introducing the Business Communications Manager This chapter describes the Business Communica tions Manager hardware required to create the system. The Business Communications Ma nager system provides priv ate network and telephony management to small to medium-sized businesses. With this system, yo[...]

16 Chapter 1 Introducin g the Business Comm unication s Manager N0008587 01 Computer components The BCM1000 computing functions are supported by the following hardware: • memory: 256 MB SDRAM; 128 MB SDRAM added for 2 .0 upgrades. •h a r d d i s k : 20 GB hard disk (2.5 hardware); 8.4 GB hard disk (2.0 hardware) Software version note: Systems r[...]

Chapter 1 Introducing the Business Co mmunications Manager 17 Installation and Ma intenance Guide Table 1 provides a table of weights an d measurements of the base unit. Table 1 Basic BCM1000 base unit specifications Figure 3 shows the location of the hardware compon ents in the BCM1000 2.0 versions. Nortel Networks recommends that you know the loc[...]

18 Chapter 1 Introducin g the Business Comm unication s Manager N0008587 01 Figure 4 BCM1000 interior component s with a standard power supply system (2.5) Figure 5 BCM1000 interior component s, redundant system wit h mirrored hard disks (2.5) Media bay module cabinet Clock/calendar battery PCI card slots Hard disk Fan Power supply DIMM slots Prima[...]

Chapter 1 Introducing the Business Co mmunications Manager 19 Installation and Ma intenance Guide Power supply — The BCM10 00 can have a single (standard) power suppl y module or a redundant power supply module. Sing le power supply Bu siness Communications Manage r equipment can also be upgraded to redundant Business Co mmunications Manager sy s[...]

20 Chapter 1 Introducin g the Business Comm unication s Manager N0008587 01 Telephony components The telephony com ponents perform call proce ssing by connecting the telephones or pe ripheral telephony equipment, such as fa x machines, to the Public Swit ched Telephone Network (PSTN) lines. They also process telepho ny information that has been rec[...]

Chapter 1 Introducing the Business Co mmunications Manager 21 Installation and Ma intenance Guide • DSM 32 — The 32-p ort Digital Station media bay mod ule (DSM 32) connects to a maximum of 32 digital telephones. • DSM 32+ — This Digital Station media bay module provides the same functionality as the DSM 32. This module can be set to single[...]

22 Chapter 1 Introducin g the Business Comm unication s Manager N0008587 01 Data networking components The data networking components connect the Bu siness Commun ications Manager system to the local area network (LAN) and/or the wide area ne twork (WAN). These components are installed at the factory. • Modem card (North American systems only) ?[...]

Chapter 1 Introducing the Business Co mmunications Manager 23 Installation and Ma intenance Guide The MSC faceplate offers the following optional connections. • DS256 connector — The BCM1000e connects to the BCM1000 base u nit through the DS256 jack on the MSC faceplate. The DS256 cable to make this connection is provided w ith the purchase of [...]

24 Chapter 1 Introducin g the Business Comm unication s Manager N0008587 01 — Two DS30 buses are exclusively dedicated to MSC resources. Five paths within these buses have hard-cod ed applications. The other paths can be assigned to various applications such as voice mail, dialup ISDN WAN, VoIP trunks, or IP telephon y. — Five DS30 buses are ex[...]

Chapter 1 Introducing the Business Co mmunications Manager 25 Installation and Ma intenance Guide BCM1000 LEDs A line of 10 operational LEDs display on the face of the BCM1000. Refer to Figure 8 . These LEDs show the current state of various hardware components. Figure 8 BCM1000 ope rational LEDs These LEDs monitor: •p o w e r ( ) • disk drive [...]

26 Chapter 1 Introducin g the Business Comm unication s Manager N0008587 01 System options The Business Communications Mana ger system provides a number of software applications that enhance basic functionality. Some of these applications work immediately after you install th e BCM1000, this is considered core software. Other applications are enabl[...]

Chapter 1 Introducing the Business Co mmunications Manager 27 Installation and Ma intenance Guide • Call Center Set Up and Operation Guide Nortel Networks Call Center (requires keycode)— this Automatic Call Distribution (ACD) system provi des tools for handling incoming calls to an agent network. Th e application also provides administration, s[...]

28 Chapter 1 Introducin g the Business Comm unication s Manager N0008587 01 Data features The Business Communi cations Manage r also offers the following data features. These features are described and configured in the Business Communications Mana ger Programming Operations Guide. • Integrated QoS Routing controls the router interface betw een t[...]

Chapter 1 Introducing the Business Co mmunications Manager 29 Installation and Ma intenance Guide • IP Routing — Business Co mmunications Mana ger soft ware supports the following IP routing protocols: — static routing — RIP (Routing Information Protocol) — OSPF (Open Shortest Path First) • NAT (Network Address Translation) — Business[...]

30 Chapter 1 Introducin g the Business Comm unication s Manager N0008587 01 Figure 9 DS256 connector on a BCM1000 and a BCM1000e DS256 port BCM1000e BCM1000 base unit DS256 port NEEd Power LED Status LED[...]

Chapter 1 Introducing the Business Co mmunications Manager 31 Installation and Ma intenance Guide Installation process overview Figure 10 provides an overview of the instal lation process described in this book. Figure 10 Installati on and initialization overview Select the media bay modules you require Install BCM1000 and (optio nal) BCM1000e The [...]

32 Chapter 1 Introducin g the Business Comm unication s Manager N0008587 01 Connect the telephony components The telephony components of the Business Communication s Manager system provide call processing an d connection to the public telephone system. For instructions about how to install te lephones and components, refer to Chapter 10, “Wiring [...]

33 Installation and Ma intenanc e Guide Chapter 2 Telephony hardware The BCM1000 is a modular system. You can increase the capacity of your Business Communications Manager by addin g more telephony hardware components known as media bay modules. The BCM1000 accommodates three media bay modules. The BCM100 0e accommodate s an additional six modules.[...]

34 Chapter 2 Telephony hardware N0008587 01 Figure 11 Telephony hardware comp onents. Media bay module common features Media bay modules are designed within a common casing, which includ es the following common features: LEDs All media bay modules have power and status LEDS. Figure 12 shows the location of the (Power) and (Status) on a CTM. These L[...]

Chapter 2 Telephony hard ware 35 Installation and Ma intenance Guide Power connections The back of the modules have a single connector that provides a DS256 connector and power to the module. These connectors plu g into the back of the media b ay on the BCM1000 or BCM1000e. Some modules also have a cooling fan that runs off the module power source.[...]

36 Chapter 2 Telephony hardware N0008587 01 DIP switches The six DIP switches that you use to set the DS30 bus blocks and offsets ar e fo und either on the bottom of the mo dule or on the rear, behin d the power connector. Figure 14 shows the possible locations of the DIP sw itches on the modules. For more information about setting DIP switches, re[...]

Chapter 2 Telephony hard ware 37 Installation and Ma intenance Guide Trunk media bay modules You install the trunk media b ay modules in the BCM1000 or the BCM1 000e. Trunk media bay modules connect telecommunicatio ns lines to the Business Comm unications Man ager hardware. These are determined by: • which lines are available from your telephone[...]

38 Chapter 2 Telephony hardware N0008587 01 Digital Trunk media bay module The Digital Trunk media bay module (DTM) connect s a standard digital PSTN line to the Business Communications Manager using either a digital or PRI line. • On North American Business Communications Ma nager systems, the DTM connects to a T1 or PRI line. With a T1 lin e, y[...]

Chapter 2 Telephony hard ware 39 Installation and Ma intenance Guide Global Analog Trunk Module (GATM) The GATM was introduced with the BCM 3.0 software load. This module prov ides an interface to the telephone company analog lines for the Busine ss Communication Man ager. The module supports both pulse and tone dialing, Caller ID , and Supervisi o[...]

40 Chapter 2 Telephony hardware N0008587 01 There are two firmware versions of the GATM: GATM4: The GATM4 provides connec tions for four analog calling line identification (CLID) or Supervision Disconnect PSTN lines. Each voice line uses one line in the DS30 bus offset. Since each DS30 bus has four lines per offset, you can assign a maximum of four[...]

Chapter 2 Telephony hard ware 41 Installation and Ma intenance Guide Figure 17 CTM and CTM8 LEDs and jacks Basic Rate Interfac e media bay module The Basic Rate Interface media bay module (ISDN BRI) module connects a maximum of four BRI ISDN loops (eight lines) to the Busine ss Communications Manag er system. European systems use straight co nnec t[...]

42 Chapter 2 Telephony hardware N0008587 01 Station media bay modules You install the station media bay mo dules in the BCM1000 or the BCM10 00e. Station media bay modules connect telephones and analog telecommunication devices to the Bus iness Communications Manager system. Table 5 provides a list of the station modules that can be used on the Bu [...]

Chapter 2 Telephony hard ware 43 Installation and Ma intenance Guide Digital Station media bay module Three types of media b ay modules support digita l telepho nes on the Business Communicat ions Manager. Each module has a minimum of one amphenol connector on the faceplate. This section describes the two DSM modules. Refer to Figure 19 . • Digit[...]

44 Chapter 2 Telephony hardware N0008587 01 4X16 media bay module (North Americ an systems only) The 4X16 provides both an alog trunk connectio ns and connections to digital telephones. The module is a combination of a CTM media bay module, with four analog lines, and a DSM 16-digital telephone media bay modu le. Each of the f our ports supports Ca[...]

Chapter 2 Telephony hard ware 45 Installation and Ma intenance Guide Ringing Vo ltage (North America) 80 V rms ± 10% 55 V rms ± 10% 65 V rms ± 10% 65 V rms ± 10% Ringing Voltage (Europe) 75 V rms ± 10% na 65 V rms ± 10% 65 V rms ± 10% Loop Current 20 mA minimum 20 mA minimum 20 mA minimum 20 mA minimum Loop Current (Poland) 32 mA minimum Bat[...]

46 Chapter 2 Telephony hardware N0008587 01 Analog Station m edia bay module (North American systems only) The Analog Station media bay module (ASM 8) connects to eight anal og telecommunication devices. These devices can be standard analog telephones, cordless telephones, FAX machines, answering machines, or modems. The maximum speed for a modem c[...]

Chapter 2 Telephony hard ware 47 Installation and Ma intenance Guide Global Analog Station me dia bay module (GASM8) The Global Analog Station media bay module ( GASM8) provides the sa me functionality as the ASM8 with the addition of the following features: • support for calling line id entification pass-t hrough • the option to activate disc [...]

48 Chapter 2 Telephony hardware N0008587 01 Fiber Expansion media bay module The Fiber Expansion media bay mo dule (FEM) co nn ects a maximum of six Norstar expansion modules to the Business Communications Manage r system. These connections provide a quick way to upgrade a Norstar system to a Business Communicatio ns Manager system. The front bezel[...]

Chapter 2 Telephony hard ware 49 Installation and Ma intenance Guide Digital drop and insert MUX (DDIM) The digital drop and insert MU X (DDIM) modu le enables a Busi ness Communications Manager system to share its connection to a universal T1 network with a local area network (LAN) to provide a combination of voice and data channels. The DDI MUX: [...]

50 Chapter 2 Telephony hardware N0008587 01 Telephones and adapters The following telephones and devices can be used with the Business Co mmunications Manager system. Digital phones 7100 — one-line display, one memory button without indicator. 7000 (not shown) (International only) — four memory buttons, no display or indicators. 7208 — one-li[...]

Chapter 2 Telephony hard ware 51 Installation and Ma intenance Guide Nortel IP telephones (20XX) Nortel IP telephones co nnect to the Business Communications Manager through the IP network. Once it connects with the system, the telephone uses either PSTN or VoIP trunks for calls. These telephones provide multi-line displays, programmable memory but[...]

52 Chapter 2 Telephony hardware N0008587 01 Auxiliary equipment • Nortel Networks digital doorphone — BCM 3.5 software introduced support for the Digital Doorphone, an alerting/page unit that can be installed outside secure doors. The device allows a caller to ring or page an internal telephone. If the door has electronic door opening equipment[...]

Chapter 2 Telephony hard ware 53 Installation and Ma intenance Guide Cordless and wireless systems The following sections describe the cordless and wireless systems that are compatible with the Business Communications Manager system, and th e hardware compon ents that are re quired. Digital Mobility Solutions The Digital Mobility system intr oduced[...]

54 Chapter 2 Telephony hardware N0008587 01 • The Wireless LAN handsets emulate the 2004 IP telephone with some variations to accommodate specifics of the handset. The ha ndset has a two-line truncated display and buttons that act as display keys to page thro ugh menu items. There are no line keys, but th e handset has a menu accessed through the[...]

55 Installation and Ma intenanc e Guide Chapter 3 Auxiliary requirements You require a personal computer to run the Busi ness Communications Ma nager Unified Manager application. You use Unified Manager to config ure and mana ge the Business Communications Manager system through an internet link between your computer and the Business Communications[...]

56 Chapter 3 Auxiliary requirements N0008587 01 If your company wishes to continue using Telnet over the LAN, or if you have legacy DECT equipment, the Telnet service can be manually enabled through the Unified Manager, under Services . If you have legacy DECT equipm ent, Telnet is required to run the DECT programming. The client SSH application is[...]

Chapter 3 Auxiliary requirements 57 Installation and Ma intenance Guide Preloading Java class file s on your workstation To preload Java class files on your workstation: 1 Open Unified Manager from y our desktop. The first window displays a nu mber of functional buttons. 2 Click the Install Client button. 3 From the list, choose the link to the Jav[...]

58 Chapter 3 Auxiliary requirements N0008587 01[...]

59 Installation and Ma intenanc e Guide Chapter 4 Selecting the media bay modules for your system The media bay modules are the devices in the Bu siness Communications Manager system that permit you to connect your extens ions and the public sw itched telephone network (PSTN) lines to the call processing capabilities of the Bu siness Communications[...]

60 Chapter 4 Selecting the media bay modules for your system N0008587 01 Selecting the trunk media bay modules The number and type of line s coming into your system determine which tr un k media bay modu les, and how many modules, yo u require to support your needs. Trunk lines come from either the public network (PSTN), or they support connections[...]

Chapter 4 Selecting the med ia bay modules for your system 61 Installation and Ma intenance Guide An example: • If you require 24 T1 digital lines, you need o ne DTM because a single DTM can handle 24 T1 lines (North America). • If you require two analog lin es and 24 T1 digital lines, yo u need one CTM and one DTM. Selecting the station media [...]

62 Chapter 4 Selecting the media bay modules for your system N0008587 01 An exampl e for North America : • If you require 12 dig ital extensions, you need one DSM 16. • If you require 24 dig ital extensions, you need one DSM 32. Upgrading from an existing Norstar system A special media bay module allows you to conv ert existing Norstar expansio[...]

Chapter 4 Selecting the med ia bay modules for your system 63 Installation and Ma intenance Guide Changing the DS30 split You can change the DS30 bus allo cation to a 3/5 split to accommod ate increased IP telephony or VoIP trunk requirements. You do this by assign ing DS30 07 to the voice data sector. This choice should be made at system startup, [...]

64 Chapter 4 Selecting the media bay modules for your system N0008587 01 Default BCM 3.0 and newer systems are configured as Partial Double Density (PDD) systems, in that they maintain DS30 06 an d 07 in the original configura tion of 16 DNs per bus. This accommodates those systems which use Companion. The system can be set to Full Double Density ([...]

Chapter 4 Selecting the med ia bay modules for your system 65 Installation and Ma intenance Guide Figure 26 Offsets are part of DS30 lin e/DN groups 1 DS30 bus supports: 16 lines (trunks)* Offset 0 Offset 1 Offset 2 Offset 3 Each offset supports: four lines (trunks)* *DTM: 6 to 8 lines per offset (24 to 30 lin es per DS30) *FEM: DS30 = 1 port four [...]

66 Chapter 4 Selecting the media bay modules for your system N0008587 01 Determining module DS30 bus requirements Figure 27 shows how much of a DS 30 bus each module requires. Figure 27 DS30 bus space requirements f or media bay modules 1 DTM 3 BRIs 4 CTMs/ CTM8s/ per DS30 per DS30 DSM 16+ 1 DSM 16 1 DSM 32 Trunks (lines) Stations (extensions/DNs) [...]

Chapter 4 Selecting the med ia bay modules for your system 67 Installation and Ma intenance Guide 1 Make a list of modules and the space requ ireme nts for each module you chose. Refer to Table 10 . 2 Set the bus numbers and offsets on the DIP switches of the module. Refer to Chapter 7, “Setting media bay module DI P switches,” on page 85 . Not[...]

68 Chapter 4 Selecting the media bay modules for your system N0008587 01[...]

69 Installation and Ma intenanc e Guide Chapter 5 Installing the BCM1000 This chapter describes how to install the BCM1000. Preparation checklist Before you install the base unit , complete the following actions. • Determine the location for th e BCM1000, telephones, and othe r equipment based on spacing and electrical requirements. For more info[...]

70 Chapter 5 Installing the BCM1000 N0008587 01 Electrical requirements The following electrical requirements must be met: • Power must be supplied from non-switched, unobs truct ed outlet within 1.5 m (5 ft.) of the BCM1000. • The supplied power must b e a dedicated 110 V - 120 V ac n ominal (or 220 V - 23 0 V ac nominal), 50/60 Hz, 15 A minim[...]

Chapter 5 Installing the BCM1000 71 Installation and Ma intenance Guide Analog loop The following paramete rs must be met for an analog loop. • maximum dc loop resistance of 208 Ω • maximum cable length (0.5 mm or 24 AWG) of 1220 m (400 0 ft.) System equipment and supplies Use the following checklists to ensure that you have all the required [...]

72 Chapter 5 Installing the BCM1000 N0008587 01 Equipment for Installing the BCM1000 For the installation, you need the follo wing equipment: • mounting hardware: rack mountin g bracket (included), rubber feet for tabl e mounting, or wall mounting brackets (separately orderable) • Phillips screwdriver #2 • flat blade screwdriver • pliers ?[...]

Chapter 5 Installing the BCM1000 73 Installation and Ma intenance Guide Figure 28 Attaching the rack mount ing bracket to th e BCM1000 Installing the BCM1 000 into the rack After the brackets ar e installed, perform the following steps to install the BCM1000 in the equipment rack: 1 Determine the location in the rack you want to install the base un[...]

74 Chapter 5 Installing the BCM1000 N0008587 01 Installing the BCM1000 on the wall To mount the BCM1000 on the wall, you need: • two rack mounting brackets or a wall-mount bracket kit • four #10 x 2.5 cm (#10 x 1 in.) round h ead wood screws • a plywood back board 2 cm (3/4 in.) th ick Follow these steps to install the bracket: 1 Align the sc[...]

Chapter 5 Installing the BCM1000 75 Installation and Ma intenance Guide Figure 30 Attaching the mount ing brackets to th e BCM1000 3 Install the 2 cm (3/4 in.) plywoo d backboard on th e wall. 4 Insert two #10 x 2 .5 cm (#10 x 1 in.) round -head wood screws in the backboard. The scr ews must be 34.5 cm (13.5 in.) apart and level. Do not tighten the[...]

76 Chapter 5 Installing the BCM1000 N0008587 01 Figure 31 Mount the BCM1000 o n the wall 6 Insert two #10 x 2.5 cm (#10 x 1 in.) round-head wo od screws in the other two slotted ho les. 7 Insert a #10 x 2.5 cm (# 10 x 1 in.) round-head wood screw in one of the un slotted holes. 8 Tighten all five screws. Front cover Mounting brackets[...]

Chapter 5 Installing the BCM1000 77 Installation and Ma intenance Guide Installing the BCM1000 on a flat surface You can install the BCM1000 on any flat surf ace that can support the weight of the unit. To install the BCM1000 on a table or shelf: 1 Attach four rubber feet to the corners on the bottom of the base unit. 2 Position the BCM1000 on the [...]

78 Chapter 5 Installing the BCM1000 N0008587 01[...]

79 Installation and Ma intenanc e Guide Chapter 6 Installing the BCM1000e (expansion unit) This chapter describes how to install the BCM1000e. The BCM1000e must b e installed close enough to the BCM 1000 that the 5 m (16 ft.) cable between the two units can be connected to the BCM1000 without stress on the cable. The BCM1000e has the same en vironm[...]

80 Chapter 6 Installing the BCM1000e (expansion unit) N0008587 01 3 Fasten the bracket to the BCM1000 e using the four supplied screws. 4 Repeat steps 2 and 3 on the other side, with the second bracket. Attaching the BCM1 000e to the rack The mounting brackets you attached to the BCM1000e corresp ond with mounting holes located on the equipment rac[...]

Chapter 6 Installing the BCM1000e (expansion unit ) 81 Installation and Ma intenance Guide Installing the BCM1000e on the wall The BCM1000e must b e installed close enough to the BCM 1000 that the 5 m (16 ft.) cable between the unit and the BCM1000 can be connected without stress on the cable. Required equipment: • a wall mounting bracket (suppli[...]

82 Chapter 6 Installing the BCM1000e (expansion unit) N0008587 01 7 Align the slots on the wall mounting bracket over the screws. 8 Push the unit against the wall and slide it down so the slots rest on the screws. 9 Tighten the two screws to the wall mounting bracket. Installing the BCM1000e on a flat surface You can install the BCM1000e on any fla[...]

Chapter 6 Installing the BCM1000e (expansion unit ) 83 Installation and Ma intenance Guide 2 Plug the other end of the cable into the DS256 co nnector on th e faceplate of the MSC in the BCM1000. Refer to Figure 36 . Figure 36 BCM1000 DS258 connect or Warning: The timing in the Business Communicatio ns Manager system is designed for a 5 m (16 ft.) [...]

84 Chapter 6 Installing the BCM1000e (expansion unit) N0008587 01[...]

85 Installation and Ma intenanc e Guide Chapter 7 Setting media bay module DIP switches Before you install a media bay module, assign switch settings for the media bay module. These settings determine which line nu mbers (trunks) or DNs (extensi ons) the equipment connected to the module will have access to. The DIP switches are located on the back[...]

86 Chapter 7 Setting media bay module DIP switches N0008587 01 DSM32 module, because the second level of DSM lines would not be accessible. The same applies to assigning a DSM32 to DSM30 06 if you r system is set to a 3/5 DSM30 split. Refer to DSM switch settings on page 104. • The DIP switches on the 4X16 module are used to set the DS30 bus numb[...]

Chapter 7 Setting media bay module DIP switches 87 Installation and Ma intenance Guide Figure 37 Assigning the modu les to the DS30 bus hierarchy 02 03 04 05 06 07* DS30 bus # DN assignment begins with Start DN (default: 221) Station modules are assigned starting at the top (DS30 02) of the available media bay module DS30 blocks. Lines start at 61 [...]

88 Chapter 7 Setting media bay module DIP switches N0008587 01 Figure 38 Assigning double density mod ules to the DS30 bus hiera rchy Partial Double Density Systems configured with Partial Double Density (PDD), allow legacy Companion telephones on DS30 06 and 07 (if the sys- tem is set to a 2/6 split). In th is configuration, DS30 06 and 07 only al[...]

Chapter 7 Setting media bay module DIP switches 89 Installation and Ma intenance Guide Determining module DIP switch settings After you determine in which order you want to assign the modules, you determine the specific switch settings for each module. 1 Use Table 11 on page 90 to determine a switch setting for all modules except FEM modules. Figur[...]

90 Chapter 7 Setting media bay module DIP switches N0008587 01 Table 11 shows possible DS30 bus numbers and offset co nfiguratio ns for each type of mo dule, and the corresponding switch se ttings for modules that only allow si ngle density, or which are set to single density, as may be the case for a DSM16+ or DSM32+. The ASM/ASM8 settings are the[...]

Chapter 7 Setting media bay module DIP switches 91 Installation and Ma intenance Guide Table 12 Possible media bay mo dule DIP swit ch settings for double den sity DS30 bus # Media bay module positioning DIP switch settings Offsets DIP switch settings DSM16+ Offsets 0, 1 DSM32+ Offset 0 12 3 (offset) 45 6 (DS30) ASM8/GASM8 Offsets 0, 1, 2, 3 12 3 ([...]

92 Chapter 7 Setting media bay module DIP switches N0008587 01 Setting the DIP switches on the modules Before you install the media b ay modules into the BCM1000 or BCM1000e housing, you need t o set the DIP switches. Make a note of the se settings either on the chart shown in Table 11 on page 90 or in the Programming Record forms. Follow these ste[...]

Chapter 7 Setting media bay module DIP switches 93 Installation and Ma intenance Guide Line and extension numbers for specific modules The switch settings on the media bay module de termine the line numbers and extension numbers the modules use. The tables in th is section show the correspondence be tween DS30 bus nu mbers, switch settings, and the[...]

94 Chapter 7 Setting media bay module DIP switches N0008587 01 Table 15 shows the switch settings fo r each DS30 bus, and the resulting line assignments. BRI switch settings You can install a maximum of three BRI modules per DS30 bus on the offset s indicated below. Table 16 shows the switch settings fo r each DS30 bus, and the resulting line assig[...]

Chapter 7 Setting media bay module DIP switches 95 Installation and Ma intenance Guide CTM/GATM switch settings There are two models of CTMs/GATMs. • CTMs/GATM4s have four lines, therefore, yo u can add a maxi mum of four CTMs/GATM4s per DS30 bus. • CTM8s/GATM8s have eight lin es. This module uses two offset settings per module. Therefore, you [...]

96 Chapter 7 Setting media bay module DIP switches N0008587 01 GATM switch settings There are two sets of DIP switches located on the rear of the GATM module. The left set of switches allows you to det ermine the DS30 bus and offset for the module. Refer to Table 17 . The right set of switches allows you to manually configure a country profile oper[...]

Chapter 7 Setting media bay module DIP switches 97 Installation and Ma intenance Guide CTM/GATM DIP switch settings Table 17 shows the switch settings for each DS30 bus, and the r esulting line assignments for CTMs/GATM4s and CTM8s/GATM8s. Table 17 CTM/GATM4 a nd CTM8/GATM8 DS30 a nd offset switch set tings Select DS30 bus # Select offset Enter the[...]

98 Chapter 7 Setting media bay module DIP switches N0008587 01 The table below lists the possible DIP switch settings for the Mode and Country DIP switches for the GATM4 and GATM8. 07 1 0 on on on on 61-64 61-64 69-72 off off 1 on on on 69-72 69-72 77-80 off off off 2 on on on 77-80 77-80 85-88 off off off 3 on on 85-88 Not supported Not supported [...]

Chapter 7 Setting media bay module DIP switches 99 Installation and Ma intenance Guide 4X16 switch settings The 4X16 module combines a CTM and a DSM 16. The CT M only requires four lines o n the DS30 bus. Therefore, it can be assigned any of the four offsets in a DS 30 bus. The DSM module then automatically assigns the next DS30 bus number and all [...]

100 Chapter 7 Setting media b ay module DIP switches N0008587 01 06 0 on on on on on 91-94 DS30 bus 07 1 301-316 (2.5 upgrade) 381-396 (3.0 new) off 1 on on on on 99-102 off off 2 on on on on 107-110 off off 3 on on on 115- 118 off off off 07 1 Not supported 1 If your system is configured with a 3/5 DS30 split, y ou cannot configure this module for[...]

Chapter 7 Setting media bay module DIP switches 101 Installation and Ma intenance Guide ASM 8/GASM8 switch settings For systems running software prior to BCM 3.0, only two ASM units can share a DS30 bus, using offset 0, 1 or 2. BCM 3.0 software in troduced th e concept of double density, which allows you to install an ASM8/GASM8 on all four offsets[...]

102 Chapter 7 Setting media b ay module DIP switches N0008587 01 05 0 on on on on 269-276 317 -324 off off 1 on on on 277-284 325-332 off off off 2 on on on 425-432 333-340 off off off 3 on on 433-440 341-3 48 off off off off 06 0 on on on on on 285-292 349-356 off 1 on on on on 293 -300 357-364 off off 2 3 on on on on 441-448 365 -372 off off 3 3 [...]

Chapter 7 Setting media bay module DIP switches 103 Installation and Ma intenance Guide GASM8 country switch settings The GASM8 has a second set of eight dip switches on the right side, at the rear of the module, that allow you to choose a mode setting. Whi ch setting you choose is based on country profile and BCM software version. Standard mode is[...]

104 Chapter 7 Setting media b ay module DIP switches N0008587 01 • Switch 4-8: country settings are based on the c ountry profile assigned to the syst em. Ensure that the Dip switch settings are correctly set to ensure proper operation. Refer to Table 22 for detailed switch settings. DSM switch settings The DSMs support 16 internal lines. The DS [...]

Chapter 7 Setting media bay module DIP switches 105 Installation and Ma intenance Guide On these two tables, note that th e modules only use the top 16 DN s for each DS30 bus occupied. In a single-density configuration, it does not matter if the bus is FDD or PDD, only the top 16 li nes can be accessed. Table 23 DSM single density settin gs for BCM[...]

106 Chapter 7 Setting media b ay module DIP switches N0008587 01 Table 25 DSM 16+ and DSM32+ double d ensity switch settings for 2. 5 systems upgraded to BCM 3. 0 or newer softwar e Select DS30 bus # Enter these switch settings 2 To assign the se DNs to DSM 16+: (A=DSM1, B=DSM2) To assign these DNs to DSM 32+ (connector s: A=top, B=bottom) 2 Custom[...]

Chapter 7 Setting media bay module DIP switches 107 Installation and Ma intenance Guide Table 26 DSM 16+ and DSM32+ double de nsity switch se ttings for new systems with BCM 3.0 or newer software Select DS30 bus # Enter these sw itch settings To assign these DNs to DSM 16+: A= DSM1, B=DSM2 To assig n these D Ns to DSM 32+ (conne ctors: A=top, B = b[...]

108 Chapter 7 Setting media b ay module DIP switches N0008587 01 FEM switch settings The DIP switches on the underside of the FEM module are used to turn the six ports on the fron t of the module on or off. You need to turn a port on for each Norstar ex pansion module you want to connect to the BCM1000. Each port also occupies one full DS30 bus. Th[...]

109 Installation and Ma intenanc e Guide Chapter 8 Installing media bay modules After you set the switches on the media b ay module s, you can install them in the BCM1000 or the BCM1000e. The BCM1000 accommodates a maximum of thr ee media bay modules. If your system requires more than three media bay mo dules, you need to connect a BCM10 00e to the[...]

110 Chapter 8 Installing media bay modules N0008587 01 Shutting down the system Before you perform any maintenanc e procedures, read the following warnings to ensure you and your system are properly protected. This section describes the re commended procedure for sh utting down the Business Communications Manager system prior to in stalling new mod[...]

Chapter 8 Installing media bay modules 111 Installation and Ma intenanc e Guide Installing a media bay module After the system is powere d down, you can ins tall and remove medi a bay modules, as re quired. Follow these procedures to install a media bay mo dule. Revers e the procedure to remove modu les. 1 Ensure that the switches on the media bay [...]

112 Chapter 8 Installing media bay modules N0008587 01 5 On the back of the modu le, if it has a wi red connector between the daughter b oard and the back of the module, ensure that the wires are in tact and sitting as closely as possible against the back of the media bay module. See warning below. Figure 45 Warning of possible shorting issue on me[...]

Chapter 8 Installing media bay modules 113 Installation and Ma intenanc e Guide Reconnecting the equipment After you install the module correc tly into the bay, you must return the equipment to operation in an orderly way. Follow these steps carefully to ensure that you return your system to oper ation without endangering the equipment or yourself.[...]

114 Chapter 8 Installing media bay modules N0008587 01 Replacing media bay modules When media bay modul es require replaceme nt, follow the steps in this section. Figure 46 Process map: Replacing a media bay module If a media bay module fails, follow this procedure to properly replace the module. 1 Follow the steps in “Shutting do wn the system?[...]

Chapter 8 Installing media bay modules 115 Installation and Ma intenanc e Guide 6 Set the DIP switches on the new module to ma tch the settings you r ecorded in step 3. 7 Install the module into the media bay. Refer to “Installing a media bay module” on page 111 , if you needed detailed instructions. 8 Refer to “Reconnecting the equipment” [...]

116 Chapter 8 Installing media bay modules N0008587 01[...]

117 Installation and Ma intenanc e Guide Chapter 9 Starting the system The BCM1000 and BCM1000e are each powered through an ac outlet. The voltag e required depends on the geographical locatio n of the units. All systems are initially set at the factory, based on the intended destinatio n. You must check that the voltage and wiring are co rrect for[...]

118 Chapter 9 Starti ng the system N0008587 01 Checking power and wiring The Business Communications Manage r system is a global product. Therefore, you must ensure that the power supply is correct for your location. • 2.0 BCM1000 hardware has a stand ard power supply which requ ires manual adjustment for the voltage by setting a switch located o[...]

Chapter 9 Star ting the system 119 Installation and Ma intenanc e Guide Checking system power and status After you connect power to th e BCM1000, the Power LED on the front of the base unit and expansion unit lights. Refer to Figure 47 . Once th e system ser vices have reactiv ated, the Status LED turns solid green. Figure 47 LEDs confirm that BCM1[...]

120 Chapter 9 Starti ng the system N0008587 01 1 If the Power LED does not light: a Disconnect the power cords. b Check all cables and power connections . Ensure that the ac outlet has power. c Reconnect t he power cords. 2 When the system power is on, and the system has successfully boote d, the power and status LEDs on the faceplates of the media[...]

Chapter 9 Star ting the system 121 Installation and Ma intenanc e Guide Connecting the data networking hardware This section describes how to conn ect network cards to the BCM1000. Connecting the cards The data networking hardware is installed in the BCM1000 at the factory. All systems that use remote data management have one LAN card. Some systems[...]

122 Chapter 9 Starti ng the system N0008587 01 Connecting wiring to the LAN card Connect wiring to the WAN card Warning: Do not plug these cabl es into the system un less it is running. For maintenance shutdowns, ALWAYS follow this process: a Shut down the software throu gh the Unified Manager, if possible. b Remove all cable connects from the fron[...]

Chapter 9 Star ting the system 123 Installation and Ma intenanc e Guide Table 29 shows the wire connections for a DB25 adapter cable. Connect wiring to the modem card (North America n Systems only) Table 29 DB25 adapter cable DB26 on WAN card Signal DB25 cable DB26 on WAN card Signal DB2 5 cable 1 Chassis Ground 11 4 1 4 2 Transmit Data 2 15 Transm[...]

124 Chapter 9 Starti ng the system N0008587 01 Table 30 shows the wire connections for a RS-422/EIA 530 modem adap ter cable Table 31 shows the wire connections for a V.35 adapter cable. Table 30 RS-422/EIA 53 0 adapter cable DB26 on WAN card Signal RS-422/EIA 530 cable DB26 on WAN card Signal RS-422/EIA 530 cable 1 Protective Ground 1 14 Transmit [...]

Chapter 9 Star ting the system 125 Installation and Ma intenanc e Guide Table 32 shows the wire connections fo r a DB15 X.21 adapter cable. Replacing the cards Refer to Chapter 19, “Replacing data cards an d processing hardware,” on page 217 for instructions about removing and installing these cards. Table 32 DB15 X.21 adapt er cable DB26 on WA[...]

126 Chapter 9 Starti ng the system N0008587 01 Setting initial system configurations After starting the BCM1000, you are ready to set the initial configuration parameters. The initial configuration defines your Business Co mmunications Manager to the network. It also gives the system a unique identity and initial parameters. From that point, you ca[...]

Chapter 9 Star ting the system 127 Installation and Ma intenanc e Guide Connecting when there is an IP address conflict If you cannot use the default IP address, you must chang e the IP address of the BCM1000 through one of these connections: • a terminal and a null modem cable. Refer to “Using a null modem serial cable” on page 127 . • a c[...]

128 Chapter 9 Starti ng the system N0008587 01 • 9600 bits per second • 8 data bits •n o p a r i t y • 1 stop bit • hardware flow control Finding the conf iguration menus To carry out this procedure, the BCM1000 mu st be correctly powered up, as described in Chapter 9, “Starting the system,” on page 117 . 1 Attach the null modem cable[...]

Chapter 9 Star ting the system 129 Installation and Ma intenanc e Guide Figure 50 Main Menu 9 What information you want to configure, wi ll determine your next steps: • If you only want to change the IP addressi ng, enter 2 (System Configuration) and follow the prompts. • If you want to configure the system thro ugh the serial port, enter 3 (Co[...]

130 Chapter 9 Starti ng the system N0008587 01 Using an Ethernet crossover cable You use an ethernet crossover cable connec ted to a computer with a network card to connect your computer to the LAN card in the BCM1000. With this connection, you can run Business Communications Manager Unified Manager to conf igure the Business Co mmunications Manage[...]

Chapter 9 Star ting the system 131 Installation and Ma intenanc e Guide 6 In the IP Address field, enter 10.10.10.2 . 7 In the Subnet Mask field, enter 255.255.255.0 . 8 Click OK . 9 Click OK . 10 Click Yes to restart the PC. Connecting the Ethernet crossover cable After you configure the computer, connect the comp uter to the BCM1000 in the follow[...]

132 Chapter 9 Starti ng the system N0008587 01[...]

133 Installation and Ma intenanc e Guide Chapter 10 Wiring the modules This chapter describes how to wire the cables that connect to the st ation and tru nk modules. • Station modules require 25-pair wired cables to connect the modules to the equipment in the telephone room where your telco demarcation point is located. Use a qualified technical [...]

134 Chapte r 10 Wirin g the modu les N0008587 01 Figure 52 Process map: Trunk an d station wiring pro cess map Module wiring warnings Warning: Electrical shock warning . The Business Co mmunications Ma nager media bay modules have bee n Safety approved for installation into BCM 1000 and BCM1000e. It is the re sponsibility of the installer and user [...]

Chapter 10 W iring the m odules 135 Installation and Ma intenanc e Guide Connecting media bay modules to Service Providers To connect DTM, CTM, CTM8 , 4X16, or BRI media bay modules to the network, follow these steps: 1 On the front of the module, locate the RJ48C socket (DTM), RJ45 sockets (BRI), or the RJ11 sockets (CTM and 4X16 modules). 2 Wire [...]

136 Chapte r 10 Wirin g the modu les N0008587 01 • The GATM uses an amphenol connector instead of an RJ-type connector, therefore, the wiring for this module differs from the ASM. The cables used by this module should be supplied by qualified technical personnel to ensure the correct pin-out. To connect the Global analog trunk module (GATM) to th[...]

Chapter 10 W iring the m odules 137 Installation and Ma intenanc e Guide • Figure 56 shows the wiring pin-out for a BRI to the service provider (BRI loop set to T) This diagram also applies to an S-Loop BRI, allowing connection to such S-Loop devices as video phones, terminal adapters, and Grp 3 F a x machines. Note: the S- loop does not supply s[...]

138 Chapte r 10 Wirin g the modu les N0008587 01 Wiring media bay modules to internal connections After you have the trunk mod ules wired, you can in stall the wiring to the station modules. These are the modules which connect to the internal telephone sets. All station module wiring uses 25-pair cable with a female amphenol connector at the media [...]

Chapter 10 W iring the m odules 139 Installation and Ma intenanc e Guide Table 34 and Figure 57 provide the wiring scheme for the DSM 16 , 4X16 and DSM 32 modules. The Sets heading indicates the position of the set on the BIX bloc k. Set DNs are allocated by the Business Communications Mana ger based on the DS30 bus setting on the station modul e. [...]

140 Chapte r 10 Wirin g the modu les N0008587 01 Table 35 and Figure 58 provide the wiring scheme for the eight pairs that connec t to an ASM. 3 Plug the female amphenol co nnector into the interface on the front of the module. 4 Set up any mobile system you are using. • Ensure the base stations are correctly insta lled and connected to the appro[...]

Chapter 10 W iring the m odules 141 Installation and Ma intenanc e Guide FEM wiring A Fiber Expansion module (FEM) allows you to upgrade fr om a Norstar system to a Business Communications Manager system by reusing th e Norstar ex pansion modules. The expansion modules connect to the FEM module installed on a BCM1000, using the same fiber cable tha[...]

142 Chapte r 10 Wirin g the modu les N0008587 01 Table 36 compares the designated ex tension number s on the Norstar and on the Business Communications Manager. Table 36 Extension compariso n chart Ports 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 DS30 bus 02, FEM port 1 Norstar 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 BCM 225 226[...]

143 Installation and Ma intenanc e Guide Chapter 11 Installing telephone s and peripherals You can add telephones and pe ripherals before or after you initialize your system. Telephone configurations are determined by which station module you are using, and wh at DS30 bus settings you chose for the module. Refer to Chapter 2, “Telephony hardware,[...]

144 Chapter 11 Installing telep hones and peripherals N0008587 01 Central Answering Position (CAP/eCAP) Create a Central Answering Position (CAP) that provides additional au to dial positions or additional line appearances. A CAP consists of a 7316E dig ital phone and from one to ni ne Key Indicator Modules (KIMs). Each module provides 16 programm [...]

Chapter 11 Installing tele phones and peripherals 145 Installation an d Maintenance Guide Table 37 Cross refere ncing por ts and DN s on a 2.5 s ystem up graded to 3.0 or newe r softwar e Pins Port* DS 30 bus 02 DNs DS 30 bus 03 DNs DS 30 bus 04 DNs DS 30 bus 05 DNs DS 30 bus 06 DNs DS 30 bus 07 DNs 26/1 X01 221 237 253 269 285 301 27/2 X02 222 238[...]

146 Chapter 11 Installing telep hones and peripherals N0008587 01 Table 38 Cross referencing po rts and DNs on a new version 3.0 or newer system Pins Port* DS 30 bus 02 DNs DS 30 bus 03 DNs DS 30 bus 04 DNs DS 30 bus 05 DNs DS 30 bus 06 DNs DS 30 bus 07 DNs 26/1 X01 221 253 285 317 349 381 27/2 X02 222 25 4 286 318 350 382 28/3 X03 223 255 287 319 [...]

Chapter 11 Installing tele phones and peripherals 147 Installation an d Maintenance Guide Installing an emergency telephone You can use the emergency telephone to make ca lls when there is no power to the Business Communications Manager hardware. To install an emergency telephone on the Busi ness Communications Manager system, connect a single line[...]

148 Chapter 11 Installing telep hones and peripherals N0008587 01 For installation and configuration details, refer to the Digital Mobility Installation and Configuration Guide . • Legacy DECT system: The legacy DECT system (region-specific) ha s separate documentation that describes in detail the ha rdware and how to install it an d how to activ[...]

149 Installation and Ma intenanc e Guide Chapter 12 Installing Analog Terminal Adapters This chapter provides installatio n instructions for the Analog Terminal Adapter 2 (ATA 2). The ATA 2 connects a standard an alog voice device or data communication device to the Business Communications Manager system th rough a digita l station module. Examples[...]

150 Chapter 12 Installing Anal og Terminal Adapters N0008587 01 Note: The termination on the analog interface may consist of any combination of device s subject only to the requirement that the sum of the RENs of all the devices does not exceed the REN of the interface the device is connect to. Battery feed voltage - 48 V dc ± 10% Loop current 20 [...]

Chapter 12 Installing Analog Terminal Adapters 151 Installation and Ma intenance Guide Connecting an analog telephone Figure 59 shows the hardware configuration for connec ting an analog device through an ATA 2 to the Business Commun ications Manager. Figure 59 Analog telephone installat ion overview external line to ATA 2 must follow the transmiss[...]

152 Chapter 12 Installing Anal og Terminal Adapters N0008587 01 Connecting a data device The ATA 2 conne cts a standard an alog data device, such as a FAX or modem, to the Bus iness Communications Manager system. This section shows the add itional steps required to install ATA 2 for data communication. Figure 60 shows the hardware configuration for[...]

Chapter 12 Installing Analog Terminal Adapters 153 Installation and Ma intenance Guide Connecting the ATA 2 After the correct environment has been set up , conne ct the Business Co mmunications Manager and the analog device to the ATA 2, then connect the module power. Refer to Figure 61 . Figure 61 ATA 2 top view Figure 62 shows the pinouts for the[...]

154 Chapter 12 Installing Anal og Terminal Adapters N0008587 01 Mounting the ATA 2 After the ATA 2 is correctly connected, you can mount the unit on a wall, as described in this section. 1 When using 0.5 mm wire (24 AWG), select a lo cation within 800 m (2,600 ft.) of the BCM1000. 2 Allow 12.5 cm (5 in.) clearance for the line j ack, terminal jack,[...]

Chapter 12 Installing Analog Terminal Adapters 155 Installation and Ma intenance Guide Testing insertion loss measurement The maximum loss for ATA 2 to Central Office (CO) configuration, shown in Figure 64 , must not exceed 10 dB. Figure 64 Insertion loss from the CO to the analo g telephone Measure the total insertion loss between the CO and analo[...]

156 Chapter 12 Installing Anal og Terminal Adapters N0008587 01 For analog device to CO measurement Use this procedure to measure the insertion loss from the analog device to the CO: 1 Establish a connection to a silent termination on the CO service line with an analog telephone attached to the ATA 2. 2 Make sure the analog port termin ates correct[...]

157 Installation and Ma intenanc e Guide Chapter 13 Installing optional telephony equipment This chapter tells you how to connect the optiona l ringer, page, and music telephony equipment to the media services card (MSC) connect ors on the front of the BCM1000. Auxiliary ringer (customer supplied) An auxiliary ringer is a customer-supplied pie ce o[...]

158 Chapter 13 Installing optio nal telephony equipment N0008587 01 External paging system (customer supplied) You can connect an external paging system to provide paging over external loudspeakers. Ensure the paging system follows these guidelines: • The paging output from the M SC is 100 mV rms across an input impedance of 600 Ω . • The out[...]

Chapter 13 Installing opti onal telephon y equipment 159 Installation and Ma intenance Guide 2 Connect the paging system relay to the Page relay output on the MSC. Refer to Figure 67 . External music source (customer supplied) You can use any appro ved low-power devic e as a music source. This woul d include equipment such as a radio with a high im[...]

160 Chapter 13 Installing optio nal telephony equipment N0008587 01 Connecting the external music source Follow these steps to conn ect the external music source to the BCM1000 jack. 1 Connect the miniature jack of the music source output to the mu sic-on-hold inpu t on the MSC. Refer to Figure 68 . 2 Adjust the volume of the music source to a comf[...]

161 Installation and Ma intenanc e Guide Chapter 14 Troubleshooting This chapter describes some hardware troublesh ooting options for dete rmining the cause of malfunctions or failure of the Busine ss Communications Manager hardware. The Business Communications Manager techni cal support group also provides tips and troubleshooting information unde[...]

162 Chapter 14 Trou bleshoot ing N0008587 01 Using the System Status Monitor to monitor LEDs The LEDs on the BCM1000 are part of th e System S tatus Monitor (SSM) bo ard. Figure 69 shows what the board looks like from in side the BCM1000. Wh en installing new equipment that connects to this board, ensure that the connector for that LED is properly [...]

Chapter 14 Troublesh ooting 163 Installation and Ma intenance Guide Figure 70 LED locations on the face of the BCM10 00 The Business Communications Manager System Status Monitor allows you to view the status of the system LEDs on your PC. This allows you to make preliminary decisio ns regarding the type of intervention required withou t necessarily[...]

164 Chapter 14 Trou bleshoot ing N0008587 01 3 To set the parameters for the System Status Sanity check, click the LED Settings tab. The LED Settings record appears. Figure 72 System Status Monitor LED Setting s record Table 39 lists the values on the LED Settings screen. Emergency telephone does not function If the emergency telephone is connected[...]

Chapter 14 Troublesh ooting 165 Installation and Ma intenance Guide If the emergency telephone is connected to the CTM, use the following procedure: 1 Check that the system has a CTM installed. 2 Check that there is no dial tone at the emergency telephone. 3 Replace the CTM. ATA 2 does not function If the Business Communi cations Manager ATA 2 does[...]

166 Chapter 14 Trou bleshoot ing N0008587 01 Checking for dial tone at the ATA 2 Check to ensure there is dial tone from the set and from the ATA 2 module. 1 If there is no dial tone, replace a single-lin e telephone for the data communicatio n device. 2 If there is no dial tone at the ATA 2 unit: a Disconnect the line side of ATA 2. Connect an Bus[...]

167 Installation and Ma intenanc e Guide Chapter 15 Preparing hardware for maintenance or upgrades When you need to replace or update a piece of hardware on the Business Communications system, you must ensure the syste m is safely disco nnected from the trunk lines and all electrical connections a re disconne ct ed. To replace interior components o[...]

168 Chapter 15 Preparing hard ware for maintenan ce or upgrades N0008587 01 Shutting down the system software The Business Communications Mana ger system requires a controlle d shutdown to guarantee the integrity of the file system. Sometimes this may not be possible, for instance if a hard drive fails. However, as long as you have access to the Un[...]

Chapter 15 Preparing hardware for mainten ance or upgrades 16 9 Installation and Ma intenance Guide Shutting down the system hardware After the system has gracefully exited from th e software, you can shut down the hardware. Follow these steps to ensure a safe shutdown of the system. 1 Remove the cables from the front of the BCM10 00 and BCM1000e, [...]

170 Chapter 15 Preparing hard ware for maintenan ce or upgrades N0008587 01 Removing the front bezel The front bezel is a plastic cover installed on the front of the BCM1000. You must remove the bezel to add or remove the cards or the media bay modules. Refer to Figure 75 . 1 To remove the front bezels: Base unit: Grasp the edge of the front bezel [...]

Chapter 15 Preparing hardware for mainten ance or upgrades 17 1 Installation and Ma intenance Guide The Business Comm unications Ma na ger automatically starts booting. 7 Replace all the connectors to the front of the units. The reboot can take up to 10 minutes. Software restart If you did not shut the system power down, restart the software 1 Refe[...]

172 Chapter 15 Preparing hard ware for maintenan ce or upgrades N0008587 01[...]

173 Installation and Ma intenanc e Guide Chapter 16 Replacing the hard disk The BCM1000 includes either one or two facto ry-installed hard disks. You also can install a second hard disk to a single-d isk base unit. (Not available to BCM1000 hardware manufactured for the BCM 2.0 release). This chapter explains how to change a hard disk , and how to [...]

174 Chapter 16 Replacing the hard disk N0008587 01 Remember to take suitable precautions when working inside the Bu siness Communications Manager base unit. Mainta in a clean and static-safe site . Removing the hard disk The hard disk brackets are attached to the ha rd disk and the floo r of the BCM1000. When you want to replace a hard disk, you re[...]

Chapter 16 Replacing the hard disk 175 Installation and Ma intenance Guide 4 Remove the four screws holding the hard disk bracke t to the BCM1000. Refer to Figure 77 and Figure 78 . Figure 77 Hard disk wiring (singl e disk) and screw locations (2.0 hardware) Figure 78 Hard disk and screw locat i ons (2.5 versio n hardware) Note: If you are upgradin[...]

176 Chapter 16 Replacing the hard disk N0008587 01 5 Lift the bracketed hard disk(s) out of the unit. 6 Remove the screws that fasten the br ackets to the hard disk. Refer to Figure 79 . Figure 79 Remove th e brackets from the h ard disk Note: Mirrored disks If you are upgrading to a mirrored system by adding a second hard drive, you can skip step [...]

Chapter 16 Replacing the hard disk 177 Installation and Ma intenance Guide Installing a new hard disk This section describes what you need to do to install a new hard d isk into the BCM1000. Follow these steps to replace hard disks into the brackets, and then, back into the base unit housing. 1 Ensure you have fol lowed the directions in “Removin[...]

178 Chapter 16 Replacing the hard disk N0008587 01 3 Place the hard disk assembl y back into the BCM1000. a Align the holes in the brackets with the holes in the bottom of the inside of the BCM1000. b Fasten the hard disk bracket to the housing. 4 Reconnect the drive(s) to the system: • Single hard disk: Connect th e power supply to the ha rd dis[...]

Chapter 16 Replacing the hard disk 179 Installation and Ma intenance Guide 5 Replace the cover on the BCM1000. 6 Restore the units to operation. Refer to “Res tarting the system” on page 170 . 7 Perform the procedure appropriate for the type of hard disk system you have: • Single disk : Initialize the hard disk. Refer to “Initializing the h[...]

180 Chapter 16 Replacing the hard disk N0008587 01 • If the hard disk requires initialization, the Pl atform Initialization Menu appears. Refer to Figure 84 . Figure 84 Platform Initializatio n Menu screen (BCM 2.5/2.5.1 syst ems) a Enter the number beside the up load for the software you want to install. If you do not know which software to uplo[...]

Chapter 16 Replacing the hard disk 181 Installation and Ma intenance Guide b Next you need to ensure the correct MSC configur ation has been entered. Enter 1 (Select the hardware profile for this unit). The screen shown in Figure 85 appears. Figure 85 Profile screen c The current MSC co nfiguration is indicated with two asterisks (* *) Note the Ima[...]

182 Chapter 16 Replacing the hard disk N0008587 01 Initializing the hard disk (single-disk system, BCM 3.0) The BCM1000 is normally in itialized at the factory. However, if you have to replace the hard drive in a single-disk BCM1000, you must re-initia lize the Business Comm unications Manager. After you replace the hard disk and the system h as bo[...]

Chapter 16 Replacing the hard disk 183 Installation and Ma intenance Guide Figure 87 Platform Initializ ation Menu screen 3 Enter 1 (Initialize Universal Profile) and press <ENTER>. The MSC Initialization menu screen appears after about a minute. Refer to F igure 88 . Figure 88 MSC Initialization Menu screen 4 Enter the number beside the uplo[...]

184 Chapter 16 Replacing the hard disk N0008587 01 5 The system automatically reboot s as part of the initializatio n process. When the system reboots, the telnet session disconnects. 6 Do one of the following: • Run the Quick Start Wizard to create the sy stem parameters and defaults. Then restore your system data from your backup disk. • Rest[...]

Chapter 16 Replacing the hard disk 185 Installation and Ma intenance Guide Figure 89 Main Menu screen 5 Select 1 (Platform Initialization Menu) and press <ENTER>. The screen shown in Figure 84 appears. Figure 90 Platform Initializ ation Menu screen 6 Select 1 (Initialize Menu) and press <ENTER>. The Initialize Menu appears. Refer to F i[...]

186 Chapter 16 Replacing the hard disk N0008587 01 Figure 91 Initialization Menu screen 7 Select 1 (Initialize Universal Profile) and press <ENTER>. Figure 92 MSC Initialization Menu screen Note: If the initialization process detects a core software load mi smatch between the MSC and the hard disk, the system displays a menu screen that promp[...]

Chapter 16 Replacing the hard disk 187 Installation and Ma intenance Guide Note: The initialization process is automatic and takes ap proximately 40 minutes. The s ystem automatically reboots a number of times as part of the init ialization process. When the first reboot occurs, the telnet session disconnects. 8 When the initialization process is c[...]

188 Chapter 16 Replacing the hard disk N0008587 01 Figure 94 Quick start page 12 Enter the correct information for LAN1 (a) , LAN2 (i) , Subnet masks (m and j) , Default next hop router (r) and System name (s) , as required. Enter p after each change to apply it. 13 Enter b (go back) to return to the System Configuration S tart Page screen after al[...]

Chapter 16 Replacing the hard disk 189 Installation and Ma intenance Guide Installing the mirrored disk controller If you upgrade your system from a single-disk syst em to a mirrored disk sy stem, you will need to install the RAID board as well as a second hard disk. The RAID board is installed beside the media bay modu le housing in the BCM1000. R[...]

190 Chapter 16 Replacing the hard disk N0008587 01 Installing the RAID board The following steps describe how to install the RAID board. The steps are the same for both the 2.0 and 2.5 versions of BCM1000 hardware, except for t he power connections, whi ch are described in “Routing power for mirrore d systems” on page 193 . 1 Prepare the base u[...]

Chapter 16 Replacing the hard disk 191 Installation and Ma intenance Guide 8 When the board is seated correctly , return to the board face inserted in the sl ot in the front of the unit. With the screw yo u removed from the blank cover, secure the header plate of the RAID board in place in the slot. Refer to Figure 97 . Figure 97 RAID board LEDs on[...]

192 Chapter 16 Replacing the hard disk N0008587 01 In the mirrored disk configuration, the RAID co ntroller board automatically writes the same data from the primary hard disk to the secondary/mirro red disk. Once this is complete, the board ensures that the disks remain identi cal. With this configuration, if one disk fails, the second disk has an[...]

Chapter 16 Replacing the hard disk 193 Installation and Ma intenance Guide Routing power for mirrored systems There are specific power cable configurations fo r the mirrored disks, depending on what system you are using. Power routing for 2.5 hardware Follow these steps to connec t power to the hard disks, the media bay module housing, and to the R[...]

194 Chapter 16 Replacing the hard disk N0008587 01 Power routing for 2.0 hardware Follow these steps to connec t power to the hard disks, the media bay module housing, and to the RAID board. R efer to Figure 100 . Each step number in the following procedure corresponds to an item in the diagram. 1 Select two power cables that have three Molex femal[...]

Chapter 16 Replacing the hard disk 195 Installation and Ma intenance Guide RAID board LEDs The front end of the board fits into the card slot that is closest to the media bay modules on the BCM1000. The front panel of the board contains a numb er of LEDs that indicate t he status of the RAID board and the current connection with the hard drives. Re[...]

196 Chapter 16 Replacing the hard disk N0008587 01 Controlling and monitoring mirroring operations You can monitor and control disk mirroring through a control screen in the Unified Manager. Under Diagnostics, Diskmirroring you can access a screen that allows you to control the mirroring operation from your desktop, as well as display the st atus o[...]

197 Installation and Ma intenanc e Guide Chapter 17 Adding or replacing a cooling fan Cooling fans circulate air through the chassis of the BCM1000 and expansion unit to prevent the components from overheating. This chapter describes how to replace a cooling fan. It also describes how to add a redundant fan to two versions of the base uni t. Figure[...]

198 Chapter 17 Adding or replacing a cooling fan N0008587 01 Troubleshooting fan operation There are two LEDs on the fro nt of the BCM1000 and o ne on the front of the expansion cabinet that can be used to assess fan function. Refer to Figure 103 . Figure 103 Business Communications Manager operational LEDs Table 42 describes the possible states of[...]

Chapter 17 Adding or replacing a cooling fan 19 9 Installation and Ma intenance Guide 4 Remove the fan cable from wherever it is connected. Refer to Figure 10 4 and Figure 105 . Figure 104 Remove the fa n cable from motherboa rd (pre-2.5 chassis) Figure 105 Remove the fa n cables from SSM board ( 2.5 models) Power supply cable Fan cable SSM board J[...]

200 Chapter 17 Adding or replacing a cooling fan N0008587 01 5 Remove the snap rivets that hold the fan to the BCM1000. Refer to Figure 106 and Figure 107 . 6 Lift the old fan out of the BCM10 00. Figure 106 Removing the fan (BCM1000 version 2. 5 single-fan model) Figure 107 Screw attachme nts beside fan holes (BCM1000 version 2.5 r edundant model)[...]

Chapter 17 Adding or replacing a cooling fan 20 1 Installation and Ma intenance Guide Replacing the cooling fan To replace the fan in the BCM1000, follow these steps: 1 Place the new fan in the BCM1000 in the position from which you removed th e failed fan. 2 Align the screw holes in the fan with the screw holes on the BCM1000. 3 Attach the fan to [...]

202 Chapter 17 Adding or replacing a cooling fan N0008587 01 4 Connect the power supply cables for each fan to the SSM board. Refer to Figure 105 on page 199 . 5 Replace the cover. 6 Restore the unit to operation. For details, refer to “Restarting the system” on page 170 . The Business Communications Mana ger system starts up when you connect t[...]

Chapter 17 Adding or replacing a cooling fan 20 3 Installation and Ma intenance Guide Figure 110 Fan screws loca tion in BCM1000e, 2.0 mo dels. Figure 111 Fan screws loca tion in BCM1000e, 2.5 redu ndancy models. FAN Power supply Fan connector on hub board Screws attached to fan Fan connector on hub board Screws attached to fan Fan connectors on hu[...]

204 Chapter 17 Adding or replacing a cooling fan N0008587 01 Replacing a fan into the BCM1000e Follow these steps to replace the fan in the BCM1000e. 1 Place the fan in the BCM1000e so that th e label faces the back wall of the unit. 2 Align the screw holes in the fan with the screw holes in the BCM1000e and attach the fan. 3 Connect the fan power [...]

205 Installation and Ma intenanc e Guide Chapter 18 Replacing a power supply BCM1000s and BCM1000es can have standard or redu ndant power supplies. This chapter describes: • how to replace a standard power supply • how to upgrade from a standard po wer supply to a redundant power sup ply (BCM1000, 2.0 or 2.5 hardware, or BCM1000 e, 2.0 hardware[...]

206 Chapter 18 Replacing a powe r supply N0008587 01 Removing the standard power supply If the standard power su pply fails, the system will be down . Follow these steps to remove the power supply. 1 Set up the server for maintena nce by removing all the cables from the front of the BCM1000, then disconnect the BCM1000 and the BCM 1000e, if there i[...]

Chapter 18 Replacing a power supply 207 Installation and Ma intenance Guide 8 Remove the four power su pply screws from the back of the BCM100 0. Refer to Figure 114 . Figure 114 Remove the powe r supply screws 9 Remove the power supply from the chassis. Installing a standard power supply Follow these steps to insta ll a standard power supply. 1 Ch[...]

208 Chapter 18 Replacing a powe r supply N0008587 01 8 Monitor the power LED. Refer to Table 43 . The Business Communicat ions Manager system starts up when you connect the ac power cord. This takes several minutes to complete. Upgrading to a redundant power supply The redundant power supp ly allows you to change a failed power supply without turni[...]

Chapter 18 Replacing a power supply 209 Installation and Ma intenance Guide Setting up the base unit This section describes the steps for replacing a standard power supply with a redundant po wer supply. After the redundant power supply is inst alled, insert the two power supply module s. Redundant power su pply modules can be changed while the sys[...]

210 Chapter 18 Replacing a powe r supply N0008587 01 7 Remove the knockout p late from the back of the BCM1000. Refer to Fi gure 117 . Figure 117 Remove the kn ockout Installing the red undant power supply After you have prepared the BCM1000 to accommodate the redundant power supply, follow these steps to insert the redundant power supply housing. [...]

Chapter 18 Replacing a power supply 211 Installation and Ma intenance Guide Figure 118 Attach the re dundant po wer supply h ousing 5 Insert the power supply bracket and secure it with a screw. Refer to Figure 119 . Figure 119 Securing the power su pply bracket Power supply housing screws Notes Layer: Remember to Hide the Single Power Supply Layer [...]

212 Chapter 18 Replacing a powe r supply N0008587 01 6 If you have not alre ady done so, install a redundant fan into the unit. Refer to “Adding or replacing a cooling fan” on page 197 . 7 Inside the cabinet, reconnect the power supply and fan cables. 8 Reconnect the power supply and fan cables. 9 Replace the cover. 10 Ensure that you position [...]

Chapter 18 Replacing a power supply 213 Installation and Ma intenance Guide Replacing a redundant power supply module If the green LED for the power supply is not lit, but the power switch on the module is on, it indicates that the module has failed. Follow these steps to replace th e redundant power supply modul e. 1 Turn the module switch to OFF.[...]

214 Chapter 18 Replacing a powe r supply N0008587 01 Replacing a power supply in an BCM1000e The power supply in the BCM1000e is exactly the same type of power supply as that in the BCM1000. The only difference is that 2. 5 version BCM1000es come with ei ther a standard power supply or redundant power supply. In this case th e standard power supply[...]

Chapter 18 Replacing a power supply 215 Installation and Ma intenance Guide • Redundant power supply: “Replacing a redundant power supply module” on page 213 . Refer to Figure 123 and Figure 124 . Figure 123 BCM1000e, redu ndant power supply interior connections Figure 124 Installing the power module in a redundant BC M1000e Power supply scre[...]

216 Chapter 18 Replacing a powe r supply N0008587 01[...]

217 Installation and Ma intenanc e Guide Chapter 19 Replacing data cards and processing hardware Besides the hard disk, power supply, and cooling fans , a number of components the BCM1000 uses for data functions can be replaced. These components can be replaced: • WAN cards • LAN cards •m o d e m c a r d s • computer memory • PEC cards ?[...]

218 Chapter 19 Repla cing data cards an d processin g hardware N0008587 01 Removing a data card Five LEDs on the front of the BCM10 00 indicate PCI card status. LAN cards can be inserted any of the first three PCI slots. Refer to Figure 126 . Table 44 lists the various LED states. Figure 126 BCM1000 LAN card LEDs Note: There are four possible profi[...]

Chapter 19 Replacin g data cards and pr ocessing hard ware 219 Installation and Ma intenance Guide Follow these steps to remove the LAN, WAN or modem cards: 1 If you still have access to the Unified Manager, shut down th e system using the Shutdown command. For details refer to “Shutting down the system software” on page 168 . Otherwise, skip t[...]

220 Chapter 19 Repla cing data cards an d processin g hardware N0008587 01 Replacing PECs The 2.5 BCM1000 comes equipped with two process or expansion cards (PEC IIIs) mounted on the media services card (MSC). These modules prov ide signal processing capabilities for such applications as voice mail and IP telephony applica tions. If you plan to run[...]

Chapter 19 Replacin g data cards and pr ocessing hard ware 221 Installation and Ma intenance Guide Removing PECs The following steps describe the proces s for removing PECs from a BCM1000 MSC. 1 Ensure you have a current data backup of your sy stem. 2 Shut down the system using th e Shut down command. For details refer to “Shutting down the syste[...]

222 Chapter 19 Repla cing data cards an d processin g hardware N0008587 01 Installing a PEC When you replace or add PECs, ensure you have followed the di rections for shutting down the system from the previous section. Also ensure you have a current data backup of your system. Follow these steps to correctly install a PEC. 1 Decide which slot you a[...]

Chapter 19 Replacin g data cards and pr ocessing hard ware 223 Installation and Ma intenance Guide Replacing memory The version 2.5 BCM1000 comes equipped with 256 MB of Random Access Memory (RAM). The previous version 2.0 release of the hardware contains 128 MB of RAM. In both cases, the memory resides on a Dual In-lin e Memory Module (DIMM) in ce[...]

224 Chapter 19 Repla cing data cards an d processin g hardware N0008587 01 Replacing memory DIMM chips You replace a DIMM when the DIMM s fails or when you want to increase the amount of RAM in the Business Commun ications Manager. 1 If you still have access to the Unified Manager, shut down th e system using the Shutdown command. For details refer[...]

Chapter 19 Replacin g data cards and pr ocessing hard ware 225 Installation and Ma intenance Guide 7 Slide the new DIMM, edge connectors first, into t he slot. 8 Carefully push the DIMM down until the fastening tabs clip to the side of the DIMM. 9 Replace any boards or cables that you removed to insert the memory chips. 10 Replace the cover. 11 Res[...]

226 Chapter 19 Repla cing data cards an d processin g hardware N0008587 01 Removing the clock/calendar battery This section explains how to correct ly remove the clock/calendar battery. 1 If you still have access to the Unified Manager, shut down th e system using the Shutdown command. For details refer to “Shutting down the system software” on[...]

Chapter 19 Replacin g data cards and pr ocessing hard ware 227 Installation and Ma intenance Guide Installing the new battery This section describes how to replace the clock/calendar batte ry into the base unit. 1 Ensure you have the pos itive side of the battery facing up when you position it in the socket. 2 Push down until the battery snaps into[...]

228 Chapter 19 Repla cing data cards an d processin g hardware N0008587 01[...]

Chapter 20 Moving and replacing telepho nes 229 Installation and Ma intenance Guide Chapter 20 Moving and replacing telephones When the Business Communications Manager syst em is on, you can replace a telephone with a new one and the new set will pick up the current pr ogramming, if it is the same model as the set that was removed. A new telephone [...]

230 Chapter 20 Moving and repla cing telephones N0008587 01 Moving telephones You can move an Busin ess Communications Manager digital te lephone to a new location within the system without losing its programmed set tings if the te lephone has been enabled with Set relocation in system programming un der Feature programming. When you enable Set rel[...]

Chapter 20 Moving and replacing telepho nes 231 Installation and Ma intenance Guide Replacing telephones with different models If you disconnect a digital or analog tel ephone and connect a new telephone of a different type into the same jack, for exam ple, replacing a 731 0 di gital phone with a 7316 E digital phone, the new telephone keeps the o [...]

232 Chapter 20 Moving and repla cing telephones N0008587 01[...]

233 Installation and Ma intenanc e Guide Appendix A Defining region-based defaults This section describes some of the differences in the system default s . Th ese defaults are set based on the region or telephony or CallPilot template that you select in the Quick Start wizard when the system is first configured. Each region is designed using a set [...]

234 Defining region-bas ed defau lts N0008587 01 Core software and regions Each Region setting requires a specific co re software to perform correctly. The following table shows the core software av ailable. Languages The following table lists the languages availa ble for each region and a specific order in which the languages are set as default. T[...]

Defining regio n-based defaults 235 Installation and Ma intenance Guide The following table shows a breakdown of th e language support for South American and Central American countries. Caller ID displays The North American region supports the following format: 5554775 (613) All other regions display the numbers in a continuous string of a maximum [...]

236 Defining region-bas ed defau lts N0008587 01 Companding Law by region The following table shows the comp anding law used for each region. Legacy DECT systems: You must ensure that DECT systems that require mu-law have the correct region setup before you instal l the DECT system. Refer to the DECT documentation for details. Mobility services by [...]

Defining regio n-based defaults 237 Installation and Ma intenance Guide Media bay module availability by region Some of the media bay modules are customized for a specific type of line and are not available to all regions . The following table li sts a cross-reference be tween regions and the type of modules that can be used within the related area[...]

238 Defining region-bas ed defau lts N0008587 01 FEM-trunk module combinations by region Trunk Modules may be connected to the Business Communications Manager 2.5 system using the Fiber Expansion Module (FEM). Th e following table provi des a cross-reference between regions and the Trunk Modul es you can connect to the FEM. Table 51 Trunk availabil[...]

Defining regio n-based defaults 239 Installation and Ma intenance Guide PRI line protocol support, by region Table 52 PRI line protocol supported, by region Region BRI T side BRI S side PRI T1 Australia ISDN ETSI 300 403 ISDN ETSI 300 102 DASS2 DPNSS MCDN ISDN ETSI 300 403, ETSI QSIG 300 239, Brazil CALA ISDN ETSI 300 403, ETSI QSIG 300 239 ISDN ET[...]

240 Defining region-bas ed defau lts N0008587 01 Supported ISDN line services The following table shows the ISDN private network services that are supported by the Business Communications Manager. The following table shows th e network-based ISDN supplem entary services and the features available for each. Table 53 ISDN line services MCDN over PRI [...]

Defining regio n-based defaults 241 Installation and Ma intenance Guide Defining time zones by country and language Time zones are based on the actual time zone where the Business Communications Manager is located. The Time Zone dropdown list on the init ialization screen, allows you to be very specific in choosi ng a compatible time zone. If your [...]

242 Defining region-bas ed defau lts N0008587 01 PCM Companding Law mu-law a-law EBI a-law EBI a-law EBI Race Integration disabled disabled disa bled disabled OLI digits fixed 10 digits fixed 10 digits variable length a maximum of 8 variable length Dial Tone De tection enabled e nabled enabled enabled Hunt G roups Show in second disabled disabled d[...]

Defining regio n-based defaults 243 Installation and Ma intenance Guide DRT Delay Show in second disabled disabled disabled enable d Default 4 ring cycles 4 ring cycles 4 ring cycles 290 Options • 1 ring cycles • 2 ring cycles • 3 ring cycles • 4 ring cycles • 6 ring cycles • 10 ring cycles • 1 ring cycles • 2 ring cycles • 3 ring[...]

244 Defining region-bas ed defau lts N0008587 01 Dialing plan defaults Some profiles have default rest riction dialing filter s. The table below lists the filters for these profiles. UTAM enabled disabled disa bled disabled Portable credits 0 defined in the application (max) n/a defined in the application (max) Release reason Release text none none[...]

Defining regio n-based defaults 245 Installation and Ma intenance Guide BRI and PRI line types The following table provides a description of the types of lines that BRI and PRI trunks can provide. These are set under Resources , Media Bay Modules , Bus XX , Module X on the Unified Manager. Note that some of these line types are only available when [...]

246 Defining region-bas ed defau lts N0008587 01 CallPilot regions The CallPilot portion of the Business Communi cations Manager application also has a region setting that defines some call-management-related system defaults. The CallPilot region is specified at system initialization and start up when you run the Quick Start Wizard. You can also ch[...]

Defining regio n-based defaults 247 Installation and Ma intenance Guide The following list are the de fault settings that are the same f or all CallPilot regions: • Application name string VM • Group list lead digit 9 • Country log header Access version: %s VM version: • SC maximum lines 10_20 334 • TA Admin Name Voice Mail • AMIS enabl[...]

248 Defining region-bas ed defau lts N0008587 01[...]

249 Installation and Ma intenanc e Guide Appendix B Media bay module combinations This section describes some combinations of trun k and station modules to demonstrate how to fit the modules into the DS30 bus res ources. These co nfigurations are meant to help demonstrate how your system can be configured using the information in this gui de and do[...]

250 Appendix B Media bay module combinations N0008587 01 Fully-loaded setup This section describes a system containing on e DSM 32, o ne DSM 16, two ASM 8s, and two DTMs. This configuration uses all th e DS30 bus blocks, with the exception of two offsets. Table 62 demonstrates this combination, includ ing the switch settings for each module. Table [...]

Appendix B Media bay module combinati ons 251 Installation and Ma intenanc e Guide Table 63 demonstrates this combin ation using modul es set to double density, includi ng the switch settings for each module. Warning: Do not install more than two GA SM8 modules on the BCM1000 ba se unit. Table 63 Fully loaded system using modu les set to doub le de[...]

252 Appendix B Media bay module combinations N0008587 01 Changing configurations Here are some points to consider when chan ging modules in existing or in new Business Communications Manager systems: • Trunk and analog statio n modul es cannot share a DS30 bus. • Modules that require more than one DS30 bus automatically assign the next bus in c[...]

Appendix B Media bay module combinati ons 253 Installation and Ma intenanc e Guide Set DNs and port numbers The media bay module, based on the switch settings of the module, defines which DNs and port numbers can be populated with telephones. If you have changed the default start DN for you r system, use Table 64 to identify the DNs and ports for y[...]

254 Appendix B Media bay module combinations N0008587 01 * For each port, substitute the X fo r the DS30 bus number. Example: Port X01 on DS30 bus 02 is port 0201. ** On default systems, these two DS30 bus blocks are set to Partial Double Density (PDD), whic h means that the second level of DNs are not available. Table 64 Cross referencing po rts a[...]

255 Installation and Ma intenanc e Guide Glossary access code A unique digit or digits entered by the user to access some telephony features such as Line pools, Call park, external lines, Direct-Dial telephone, and Auto DN. address A unique identifier assigned to networks and stations that allows each device to receive and reply to messages. Analog[...]

256 Glossary N0008587 01 background mus ic A feature that plays music from the speake r of your telephone. Background Music is available when you attach a music source to the system and enable the feature under Feature settings in System programming. base station This is the radio/telephony unit that allows communication betwee n wireless handsets,[...]

Glossary 257 Installation and Ma intenanc e Guide call log An incoming call log accessed through the se t that displays the fo llowing information for every call: • sequence number within the Call Log • name and number of cal ler • long distance indication • call answered indication • time and date of the call • number of repeated calls[...]

258 Glossary N0008587 01 D-channel (Data channel) An ISDN standard transmission channel which is packet-switche d. The channel is used for call setup, signaling, and data transmission. data link connection indentifi er (DLCI) The DLCI is used to identify a PVC in frame relay networks. Delayed Ring Transf er (DRT) to prime This feature allows the sy[...]

Glossary 259 Installation and Ma intenanc e Guide Do Not Disturb A feature that stops calls from ringing at a te lephone. Only Priority Calls ring at the telephone when this feature is set. A line butto n flashes when a call is received, but the set does not ring. domain name The domain name is used to translate Internet IP addresses into common la[...]

260 Glossary N0008587 01 external pagi ng A feature that allows voice announcements over an extern ally-installed loudspeaker connected to the Business Co mmunications Manager. The ex ternal speaker is not an Business Communications Manager compon ent. FAX FAX works with Business Communications Manager Voice Mes saging. FAX allows a caller to send [...]

Glossary 261 Installation and Ma intenanc e Guide Held (Line) Reminder A telephone rings and displays th e message On hold: LINENAM when you place an external call on hold for pr ogrammed period of time. host name The name that identifies a computer, on a network that provides services to other computers in the domain, such as databases or other Bu[...]

262 Glossary N0008587 01 IP address server The IP address server manages the assignment of IP addres ses to the devices that access the system. The server assigns an IP address to the device whenever it logs on to the network. ISDN DN A directory number (DN) used b y ISDN termin al equipment connected to the system. The Business Communications Mana[...]

Glossary 263 Installation and Ma intenanc e Guide Local Area Network (LAN) A network of interconnected computers, such as the Business Communications Manager, sharing the resources of a single processor or server within a relatively small geographic area. mailbox A storage place for voice messages on Business Communications Ma nager Voice Messaging[...]

264 Glossary N0008587 01 network device A network device is a hardwa re entity characterized by its use as a co mmunications component within a network. network DN A number supplied by the ISDN network service provider for ISDN terminal equipment. network interface card (NIC) This card is installed inside a computer so the computer can be physicall[...]

Glossary 265 Installation and Ma intenanc e Guide Personal Speed Dial Two-digit codes (71-94) tha t can be programm ed on the set to dial external tele phone numbers. You can access Person al Speed dial numbers only at the telephone on which they are pro grammed. Pin-1 An indicator on the first pin on an electroni c co mponent. You u se th is indic[...]

266 Glossary N0008587 01 pulse/tone dialing Pulse is the traditional method of dialing u sed by rotary-dial or push-button single-line telephones. Tone dialing allo ws telephones to communicate with other devices such as answering machines. You require tone dialing to access the features that PBX systems ca n provide or to us e anot her system remo[...]

Glossary 267 Installation and Ma intenanc e Guide Read Only Mem ory (ROM) Memory that stores data pe rmanently. R OM contains inst ructions that the Business Communications Manager needs to operate. The instructions stored in ROM are used by the Business Communications Manager each time it is turned on or restarted. Router A device that forwards tr[...]

268 Glossary N0008587 01 T1 Digital carrier system or line th at carries data at 1.544 Mb/s. Target lines Lines used only to answer incoming calls. A target line routes a call according to digits it receives from an inco ming trunk. You refer to target lines in the s ame way as phys ical lines. Telephony App lication Progra m Interface (TAPI) A sta[...]

Glossary 269 Installation and Ma intenanc e Guide Voice Message Center If you have subscribed to Call Display serv ices, you can receive visual Voice Message Waiting Indication on a displa y telephone. If you have Voic e Message Waiting Indication, you can program the telephone numbers requir ed to access a maximum of five external voice message ce[...]

270 Glossary N0008587 01[...]

Installation and Main tenance Guide 271 Index Numerics 10/100 Base T network interface card 130 16-wire pairs 138 2/6 DS30 split 62 2001 installing 147 2002 installing 147 2004 installing 147 20XX IP telephones 5 1, 147 25-pair cable amphenol connector cable 72, 13 8 wiring guides 13 3 4X16 channel requirements 66 combination mod ule, station compo[...]

272 Inde x N0008587 01 ASM ASM 8 descripti on DIP switch setting s 90, 10 1 DS30 channel hierarchy 86 DS30 channel requirements 66 hardware description 46 wiring chart 140 ASM 8, see ASM ATA2 analog device measurement from CO 155 analog device measurement to CO 156 analog loop resistance 150 data communication 152 data transmission requirements 152[...]

Index 273 Installation and Main tenance Guide DIP switch setting s 90, 94 DS30 channel requirements 66 line types 245 wiring 135 wiring chart 137 BRIM S/T 41 browser requirements 55 bus numbers, DS30 channel hierarchy 85 Business Communications Manager 4X16 43 4X16 combination module 44 7406 system components 54 ASM (analog station module) 46 BCM10[...]

274 Inde x N0008587 01 chassis ground 123, 125 CLCI/CIR frame relay 126 clear to send 123, 124, 125, 127 CLID 4X16 modu le 20 CTM module 20 GASM 47 GATM description 40, 95 clock battery installing 227 removing 226 coin cell battery, 3v Maxell CR2032 225 companding laws, by region 236 Companion supporting regions 236 components hardware 16 telephony[...]

Index 275 Installation and Main tenance Guide 4X16 combination module 43 DSM16 overview 20 DSM32 overview 21 digital telepho ne 4X16 module 43, 44 BRIM S/T module 41 DSM 16 and DSM 32 modules 43 DSM16 module overview 20 DSM32 overview 21 DTM module 38 digital trunk module DTM 38 DTM description 20 digitizing analog equipm ent, ATA2 143 DIMM replaci[...]

276 Inde x N0008587 01 installing 147 troubleshooting 164 EMI/EMC 9 entering keycodes 131 environment standards and specifications 11 environmental requirements ATA2 149 BCM1000 69 equipment tools 167 equipment and supp lies, installation checklist 71 equipment rack 72, 79 Ethernet crossover cable 121, 126, 130, 131 ethernet network interface card [...]

Index 277 Installation and Main tenance Guide hardware description 47 GATM auxiliary port constraints 136 DIP switch setting s 96 dip switches 96 earth calling 39 module description 40 , 95 Global 234 green LED 119, 198 ground 110, 127, 158, 159, 160 Ground symbol 4 grounding strap 167, 169 H handset standards and specifications 11 hard disk backup[...]

278 Inde x N0008587 01 connecting the hardware 121 default 126 required parameters 126 subnet mask 121 IP telephone i2050 soft phon e 26 install chart 147 overview 26, 51 VoIP Gateway application 26 ip telephone changing the DS30 split 62 IP telephones Wireless LAN overview 51 ISDN BRI overview 20 line services, by region 240 trunk module 41 J jack[...]

Index 279 Installation and Main tenance Guide BRI DIP switch settings 94 BRI overview 20 channel requirements 66 CTM descripti on 20 CTM DIP switch settings 95 DIP switch setting s 89 DS30 channel hierarchy 85 DSM DIP switch settings 104 DSM wiring 138 DSM16 overview 20 DSM32 overview 21 DTM description 20 DTM DIP switch settings 93 FEM overview 21[...]

280 Inde x N0008587 01 remove LAN card 218 removing cables 110 removing front cover 170 Multimedia Call Center (requires a keycode) 28 Multimedia Call Center (requires keycode) 28 music on hol d connecting 160 copyright 6 music source permission 6 specifications 159 MWI, GASM 47 N network conflicts 121 equipment registration 5 initial parameters 12[...]

Index 281 Installation and Main tenance Guide ports BCM1000 ports 24 FEM fiber ports 108 power checking voltage 118 cord warning 11 8 do not fasten cords 118 mirrored disks 193 reconnecting to system 113 removing 110 power bar approval 70 connecting 118 power down syst em 168 power draw limitation 15 7 power outage, emergency phon e jack 40 power s[...]

282 Inde x N0008587 01 mobility services 2 36 modules 237 system defaults 241 voice mail feature default s 247 registration inform ation for telephone company 6 registration number tag 8 relay jack external paging 23, 158 remove cables 110 cables before shutdown 169 hard disk 174 LAN card 218 power 110 repair authorization 5 authorized supplier 6 r[...]

Index 283 Installation and Main tenance Guide station media bay module 4X16 combination module 44 ASM and ASM 8 modules 46 DSM 16 and DSM 32 43 GASM8 47 station module amphenol connector 138 wiring 138 station modules ASM switch settings 101 ASM wiring chart 140 DSM switch settings 104 overview 42 rules for assigning 85 status mirrored hard disks 1[...]

284 Inde x N0008587 01 for repairs 167 installation 72 shock warning 174 transmission rates, ATA2 151 transmit 128 transmit clock 123, 124 transmit data 123, 124, 12 5 troubleshooting antistatic grounding strap 16 7 emergency telephone 164 hardware tools 167 media bay backplane warning 112 media bay modules 115 RAID board LEDs 195 removing the cove[...]

Index 285 Installation and Main tenance Guide grounding 70 LAN card 122 media bay modules 133 modem card 123 modem card DB25 cable 124 module installation warning 112 null modem cable 127 removing 169 requirements 70 shock warning 174 station media bay modules 138 V.35 adapter cable 124 WAN card 122[...]