Nortel Networks P0857846 manuel d'utilisation

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Norstar and Meridian are trademarks of Northern Telecom © Copyright Northern Telecom 1998 Norsta r -PLUS Modular ICS 2.0 System Coordinator Guide 1-800-4 NORTEL www.nortel.com/norstar P0857846 Issue 02[...]

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P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Contents Getting started with Norstar 1 Using this guide 1 Understanding programming 1 Before you start 2 What you’ll need to do programming 2 Using Buttons 3 Using the buttons under the displa y 5 The programming o verlay 5 A map for working in programming 7 Starting and end[...]

ii / Contents Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Viewing information about a call on the display 31 Using Call Inf or mation f or a par ticular call 31 Displa ying Call Information before or after ans wering 32 Displa ying Call Information for a call on hold 32 Making Call Displa y information appear automatical[...]

Contents / iii P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Making calls 46 Choosing a line using a line button 48 Line pools 48 Using a line pool to make a call 49 Programming a memory button with a line pool f eature code 49 Changing how you dial your calls 49 Using Standard dial 50 Using A utomatic dial 50 Using Pre-di[...]

iv / Contents Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Holding a call e xclusively 64 Using Call Queuing 64 Transferring calls 65 Using the transfer feature 65 T ransf err ing a call 65 T ransf err ing e xter nal calls 65 Canceling a transf er 66 Using Camp-on 67 Parking a call 69 Retrieving a parked call 69 Using Cal[...]

Contents / v P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Sending messages using the display 82 Sending a message 82 Canceling a message you ha ve sent 82 Viewing y our messages 83 Replying to a message 83 Removing items from y our message list 83 Viewing messages y ou hav e sent 84 Using Voice Call 85 Making a V oice Cal[...]

vi / Contents Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Moving line buttons 98 Changing the type of ring 99 Adjusting the Ring volume 99 Hiding the message or calls indication 99 Restoring the messages and calls indication 99 User Preferences 101 Using User Preferences 101 Changing button prog ramming 102 Changing User[...]

Contents / vii P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ISDN network features 115 Nor tel DMS-100 s witch 115 A T&T (Lucent) 5ESS s witch 115 Siemens EWSD s witch 116 Using System features 119 Using alternate or scheduled services 119 Pre venting cer tain calls from being made 119 Making additional telephones ring[...]

viii / Contents Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 W ait for Dial T one 134 Using pulse dialing f or a call 134 Using your Norstar system from an external location 135 Controlling access to your Norstar system 135 Direct inward system access 136 Class of Ser vice 136 Maintaining security 136 Accessing Norstar re[...]

Contents / ix P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide T esting the telephone speaker 147 T esting the power supply to a telephone 147 Common feature displays 149 Index 153[...]

x / Contents Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide The person who is responsible for adding or moving telephones or making changes to the system is called the[...]

2 / Getting started with Norstar Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 There are four ways to customize and maintain your Norstar system: Initial programming is done for you by your installer or customer service representative. It deals mostly with how the system interacts with lines, telephones, and other equipmen[...]

Getting started with Norstar / 3 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide features do not work. Do not use the main reception telephone for programming because you may lose incoming calls. Using Buttons The two-line telephone you use for everyday calling is also used for changes and maintenance. Examples of telephones[...]

4 / Getting started with Norstar Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 The M7324 is different from the M7310 in two ways: it does not have dual memory buttons (item 5) or a shift button (item 6). Dial pad Used for dialing numbers when you are making calls. It’s also used for entering numbers and letters when you?[...]

Getting started with Norstar / 5 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Using the buttons under the display The three display buttons are used both for telephone features and programming, but what each button does depends on what the display shows. Some display instructions that you may see when making changes on th[...]

6 / Getting started with Norstar Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Placing the programming overlay Programming buttons are active or inactive at different stages of programming. A button is active (meaning you can use that option), when the indicator next to it is lit ( or ). Heading Back Next Show Norstar Prog[...]

Getting started with Norstar / 7 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide A map for working in programming The programming maps on the following two pages show the headings you’ll see when you move through the display menu after pressing and entering the password (the default password is or ). Also, the maps show yo[...]

8 / Getting started with Norstar Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Legend: Name (grey te xt) = appears only if needed to complete programming Enter digits (italic text) = instructions or descriptions (grey bo x) = enter an extension number , line number , or speed dial number (blac k box) = items are in a list [...]

Getting started with Norstar / 9 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Sched:Night Sched:Evening Sched:Lunch Sched:Sched 4 Sched:Sched 5 Sched:Sched 6 Name Speed dial #:_ ˆ ˆ ˆ ˆ add/change tel# Use prime line Display digits Name Hour Minutes Y ear Month Day Companion* ˆ Show line:_ ˆ ˆ ˆ ˆ Sys Coord 23646[...]

10 / Getting started with Norstar Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Starting and ending a session As system coordinator the first steps in making any change to the Norstar system are always the same. Ending a session The system goes ahead with any changes you make to programming as soon as you move away from a [...]

Getting started with Norstar / 11 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Press DNs to see the specific extensions where programming changes have not taken effect yet. Items will disappear from the list as they are updated. Record any changes you make in the Programming Record . If there is a problem with the system,[...]

12 / Getting started with Norstar Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Frequently used programming operations The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index . Changing the time and date on the display Press . Press (wh[...]

14 / Frequently used programming operations Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 The clock also controls the schedules used for services such as ringing and routing services. After a power failure, the clock will be behind by the length of time power was lost. For example, if the power is out for two minutes, the [...]

Frequently used programming operations / 15 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Adding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two-digit code. To change a speed dial that already exists, follow the same steps.[...]

16 / Frequently used programming operations Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Select a line for the speed dial code If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number. Choose what shows up on the display Program a name for a[...]

Frequently used programming operations / 17 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Entering letters and numbers using the dial pad Press the telephone’s numeric dial pad button that has the first letter of the name until the display shows the letter you want. Press --> . Use the dial pad and --> until you ha[...]

18 / Frequently used programming operations Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Changing the name of a telephone Begin the programming session Change the name of a telephone Press . Press . Press Press . Enter the internal number (DN) of the telephone or voice mail extension. In this example, it’s 221. If the s[...]

Frequently used programming operations / 19 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide You can also press once to continue programming this telephone, or press twice to return to the Terminals and Sets heading.[...]

20 / Frequently used programming operations Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Changing the name of a line Begin the programming session Change the name of a line Press . Press . Press . Press . Press . Enter the three-digit number of the line you want to name. In this example, it’s line 002. This is the name [...]

Frequently used programming operations / 21 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Press to end your session. You can also press once to continue programming this line, or press twice to return to the Lines heading.[...]

22 / Frequently used programming operations Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Making changes to Call Forward No Answer Begin the programming session Change where a call goes when there is no answer Change the number of times the telephone will ring before it is forwarded Press . Press . Press . Press . Enter th[...]

Frequently used programming operations / 23 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Use the CHANGE button to choose the number of times the telephone will ring before it is forwarded. Your choices are 2, 3, 4, 6 and 10 rings. You can also press to continue programming capabilities for this telephone, or press four ti[...]

24 / Frequently used programming operations Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Making changes to Call Forward on Busy Begin the programming session Change where a call goes when a telephone is busy Press . Press . Press . Press . Enter the internal number (intercom number) of the telephone extension. In this exa[...]

Frequently used programming operations / 25 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Change the Do Not Disturb on Busy feature When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone. Begin the programming se[...]

26 / Frequently used programming operations Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 For more information on Call Forward and similar settings, see “Forwarding your calls to another Norstar telephone” on page 71. What would you like to do next? Some of the most common programming tasks are listed below. For a comp[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Answering calls Answering an incoming call There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You will not necessarily receive all three indications for any particular call. For example, you may have a line that has b[...]

28 / Answering calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 What line indicators mean Rings you may hear Answering calls at a prime telephone Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is[...]

Answering calls / 29 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Using a central answering position (CAP) module A central answering position (CAP) is a Norstar M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs in a Norstar Modular system. [...]

30 / Answering calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Customizing your CAP module If your installer has programmed the CAP module to be the central answering position for your system, you can move external lines onto the CAP module by using . See “Moving line buttons” on page 98. Any of the buttons on your[...]

Answering calls / 31 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide While you are on a call, do not press to end a feature you are using. If you do, you will disconnect the call. Use instead. Hearing aid compatibility The receivers on all Norstar telephones are compatible with hearing aids as defined in the FCC rules, Part [...]

32 / Answering calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company. Displaying Call Information before or after answering To find out who is calling or to display information about your curren[...]

Answering calls / 33 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide the call. Your installer or customer service representative can program telephones to have automatic Call Display. Changing which information is shown first about a call Depending on the services you subscribe to, Call Display information may contain up to [...]

34 / Answering calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Answering any ringing telephone using Directed Pickup You can answer any telephone that is ringing in your Norstar system. • Press . • Enter the internal number of the ringing telephone. Call Pickup cannot be used to answer private lines. To use Call Pi[...]

Answering calls / 35 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Changing a telephone’s pickup group Telephones can be put into and taken out of pickup groups. You will need the programming template found at the front of this guide. See Getting started with Norstar for more information. 1. Press . 2. Press (the default[...]

36 / Answering calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 answering does not have to appear or ring at the telephone you are using. Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service repres[...]

Answering calls / 37 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available. Creating a Conference Call You can talk to two people at once. • [...]

38 / Answering calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Disconnecting one party You can disconnect one party from a conference and continue talking to the other. On an M7208, M7310 or M7324 telephone: • Press the line button of the call that you want to disconnect. The call that you want to keep is automatical[...]

Answering calls / 39 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Splitting a conference You can talk with one person while the other person is on hold. On an M7208, M7310 or M7324 telephone: • Press the line button of the person you want to speak to. The other person is automatically put on hold. On an M7100 telephone:[...]

40 / Answering calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Listening to a call as a group You can let people in your office listen in on a call using Group Listening. • Press . You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone receiver. Your te[...]

Answering calls / 41 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide You must also turn on Handsfree for a telephone to be able to use a headset. Answering calls without lifting the receiver • Press the line button for the ringing call. (This step is not necessary if you have a prime line assigned to your telephone.) • P[...]

42 / Answering calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Changing a handsfree to a regular call • Lift the receiver. Using Handsfree The indicator next to is solid when you have Handsfree turned on. It flashes when you mute the microphone. Wait for your caller to finish speaking before you speak. The microphone[...]

Answering calls / 43 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide 3. Press and enter the internal number of the telephone you wish to program. 4. Press twice. 5. Press three times. 6. Choose a setting at Handsfree: using the CHANGE button. There are three ways to set Handsfree for an individual telephone: Both Auto and st[...]

44 / Answering calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 2. Press (the default System Coordinator password). 3. Press and enter the internal number of the telephone you wish to program. 4. Press twice. 5. Press four times. 6. Choose a setting (Yes or No) at HF answerback: using the CHANGE button. Turning Privacy [...]

Answering calls / 45 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Making a call private If a line is programmed to not have privacy, you can turn privacy on for a call, preventing other people with the same line from joining your conversation. • Press . Checking the length of a call using Call Duration Timer By pressing[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Making calls There are many ways to make a call. Depending on programming and the type of call, these are the ways to make a call: • Pick up the receiver and dial. The Norstar system supports three methods of dialing. See “Changing how you dial your calls” on page 49. •[...]

Making calls / 47 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again (page 52) or Message (page 82) feature, or press PRIORITY to make a priority call. You cannot use Ring Again on your current call. You can only use Ring Again while you[...]

48 / Making calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one l[...]

Making calls / 49 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Your installer or customer service representative programs the line pool access codes and gives each telephone access to a line pool. Everyone in the office should have a list of the line pool access codes for the line pools their telephones can use. Using a l[...]

50 / Making calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 • Press or OK to select the displayed dialing mode. The dialing modes feature code cannot be programmed onto a memory button. Using Standard dial Standard dial lets you make a call by selecting a line and dialing the number. If you have a prime line, it is s[...]

Making calls / 51 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide When the internal number you have called is busy Priority Call If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only. Making a priority call • Press . • Wai[...]

52 / Making calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 You can make a priority call only while your telephone displays: Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telepho[...]

Making calls / 53 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Displays You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing. Press YES to use Ring Again. Press NO if you prefer to send a mess[...]

54 / Making calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Time savers for making calls Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, incoming line groups, answer or Handsfree/ Mute cannot be used as autodial butto[...]

56 / Time savers for making calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 If you select a line before pressing the autodial button, the call will go out on the line you have selected instead of the line that is part of the autodialer programming. For the M7100 telephone, an external autodialer can only be programmed [...]

Time savers for making calls / 57 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Using Last Number Redial You can redial the last external number you dialed. • Press . Last Number Redial records a maximum of 24 digits. Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual [...]

58 / Time savers for making calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 • Press . • Press three times. The display shows Restrictions . • Press twice. • Press . The display shows Allow last no: . • Press CHANGE to choose Y (Yes) or N (No). Displays Using Speed Dial Norstar provides two types of speed dial[...]

Time savers for making calls / 59 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Making a speed dial call You can quickly dial external telephone numbers that have been programmed onto speed dial codes. • Press . • Enter the appropriate two-digit speed dial code. Changing and adding System Speed Dials System Speed Dial [...]

60 / Time savers for making calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Using Saved Number Redial You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each[...]

Time savers for making calls / 61 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Saving a number • Press while you are still on the call. Saved Number Redial records a maximum of 24 digits. Dialing a saved number • Press when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button [...]

62 / Time savers for making calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Handling many calls at once Using Hold You can temporarily suspend a call by pressing . When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones. On the M7100 telephone, alternates betwe[...]

64 / Handling many calls at once Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 • When the person you were talking to returns you will hear them through your telephone speaker. Lift the receiver and talk. Holding a call exclusively You can put a call on Exclusive Hold so that it can be retrieved only at your telephone. ?[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Transferring calls Using the transfer feature Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar. Transferring a call • Press . • Call the person to whom you want to transfer the call. • If you wa[...]

66 / Transferring calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line. While on a conference call, you can remove yourself from the conference and connect the other[...]

Transferring calls / 67 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Using Camp-on You can transfer an external call to another telephone, even if all its lines are busy. • Press . • Dial the number of the telephone you want to camp the call to. Camped calls appear on a line button on the receiving telephone, if one i[...]

68 / Transferring calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Each Norstar telephone can handle only one camped call at a time. Displays You tried to camp a call to a telephone that already has a camped call. The call has come back to you. Press the CALLBACK button or the line button to reconnect to the call. On th[...]

Transferring calls / 69 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Parking a call You can suspend a call so that it can be retrieved from any telephone in your system. • Press . • Use the Page feature ( ) or press PAGE to announce the retrieval code displayed by your telephone. Retrieving a parked call • Select an[...]

70 / Transferring calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Displays Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you. Callback generates[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Forwarding your calls Forwarding your calls to another Norstar telephone • Press and enter the number of the internal telephone to which you want your calls forwarded. Use Line Redirection to forward calls outside the system. Canceling Call Forward • Press . Using Call Forw[...]

72 / Forwarding your calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you. Changing the automatic Call Forward settings for a telephone Call forwar[...]

Forwarding your calls / 73 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Telephones that have Forward on busy active can still receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line. DND on Busy When you are busy on a call an[...]

74 / Forwarding your calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Displays Line Redirection Line Redirection lets you send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them. You cannot use the Line Redirection feature on either an M7100 tel[...]

Forwarding your calls / 75 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide If you use ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing or OK. If you press or OK before all the lines light up, those lines not lit will not be redirected. Canceling Line[...]

76 / Forwarding your calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 6. Press CHANGE to select Y (Yes) or N (No). Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You will need the programming template found[...]

Forwarding your calls / 77 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Displays while canceling redirection You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line. Enter a valid line pool access [...]

78 / Forwarding your calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system. Line Redirection redirects only the lines you specify, no matter which telephones[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Communicating in the office Paging Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement • Press . • Choose a page type. Page types are: through the telephone[...]

80 / Communicating in the office Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Activating and deactivating the ability to page You will need the programming template found at the front of this guide. See Getting Started for more information. 1. Press . 2. Press (the default System Coordinator password). 3. Press and enter [...]

Communicating in the office / 81 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Your installer will program whether a tone sounds before a page begins, and the maximum number of seconds a page can last before it is automatically turned off. Displays Tip - Make sure that everyone who needs to make page announcements has a li[...]

82 / Communicating in the office Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you to contro[...]

Communicating in the office / 83 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Viewing your messages You can receive up to four messages from different telephones, including your voice message center. A single message from your voice message center may pertain to several voice messages. On a telephone with a one-line displ[...]

84 / Communicating in the office Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 On a telephone with a two-line display • Press ERASE . Viewing messages you have sent On a telephone with a two-line display, you can view the messages you have sent. • Press . • Press SHOW to display your first sent message. • Press NEX[...]

Communicating in the office / 85 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Using Voice Call You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Call • Press . Muting Voice Call tones When a voice call begins at your telephone, you hear a beep eve[...]

86 / Communicating in the office Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Preventing Voice Calls to your telephone using Voice Call Deny • Press . Voice calls will ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny • Press . Displays Tip - Once you have answered a voice [...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment and y[...]

88 / Tracking your incoming calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 services provided by your local telephone company and the caller’s local telephone company. To use the features on the following pages, your telephone must be have spaces available in its Call log. Your installer or customer service represent[...]

Tracking your incoming calls / 89 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide automatically deletes the oldest Call Log item when a new call is logged. To enable autobumping • Press . To disable autobumping • Press . Viewing your Call Log To view your log • Press . The display shows the number or previously read it[...]

90 / Tracking your incoming calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 If you accidentally erase an item, you can retrieve it. • Press or UNDO immediately after accidentally erasing an item. • Press to exit. Making a call using Call Log You may find it helpful to place calls from within your Call Log. The numb[...]

Tracking your incoming calls / 91 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide • Enter your four-digit password. If you forget your Call Log password, it can be deleted in programming. See “Using passwords” on page 124. Changing your Call Log password • Press . The display reads Old passwrd: . • Enter your old p[...]

92 / Tracking your incoming calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 / indicates that the stored number has been shortened to its final 11 digits. Press or MORE to display additional information about the call. One or more log entries have been deleted by the Autobumping feature while you are looking at the Call[...]

Tracking your incoming calls / 93 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Using Voice mail If you subscribe to a voice message service outside your office, you can access that service through your Norstar system. Your installer or customer service representative programs your Norstar telephone to indicate when you ha[...]

94 / Tracking your incoming calls Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Customizing your telephone Finding out what a button does using Button Inquiry You can check the function of any line, intercom, or programmed button on your Norstar telephone by pressing . On the M7100 telephone Button Inquiry shows your internal number followed by the functio[...]

96 / Customizing your telephone Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 The number of contrast levels available varies from one telephone model to another. Changing the language on the display You can select the language used on the display of each Norstar telephone. Norstar supports three languages: English, French [...]

Customizing your telephone / 97 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide The following feature codes cannot be programmed onto a memory button: Long Tones and any code beginning with except (Language Choice) and (Contrast Adjustment). Erasing a feature button • Press . • Press the feature button. • Press or OK t[...]

98 / Customizing your telephone Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Moving line buttons You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you. You cannot move intercom, answer or Handsfree/Mute buttons and you cannot move incoming line[...]

Customizing your telephone / 99 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Changing the type of ring You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. • Press . • Press , , , or NEXT. You hear the selected ring for two seconds . • Re[...]

100 / Customizing your telephone Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide User Preferences The User Preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Norstar telephone on the system. For example, an employee may want to have the Do Not Disturb feature programmed onto a memory button o[...]

102 / User Preferences Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 User Preferences programming is also available under the heading User Preferences in Terminals&Sets in the main body of programming. Sub-headings in User Preferences Changing button programming • Press at Button prgrming . The display shows the numb[...]

User Preferences / 103 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Button numbering used with User Preferences programming Use the display buttons to change the programming for a button. User Preferences programming cannot change the buttons that are used by lines, intercom, the handsfree feature, and incoming line group[...]

104 / User Preferences Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 The display buttons used in button programming. Information about individual displays you may see is described at the end of this section. Changing User Speed Dial • Press at User Speed Dial . The display shows the number of speed dial codes that are av[...]

User Preferences / 105 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide The route you choose for a User Speed Dial code must be one that the telephone can use. For example, if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code, the code will not work. To change a system speed[...]

106 / User Preferences Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Changing the telephone’s ring • At Ring type: , press CHANGE until you see the option you want to use. Descriptions for ringing options are found on the Telephone Feature Card or in “Changing the type of ring” on page 99. Displays There are ten me[...]

User Preferences / 107 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Either nothing is stored on the button or you have just cleared the button by pressing CLR . The button is occupied by the Handsfree feature. You cannot store a feature or number on it. For other displays, see “Common feature displays” on page 149.[...]

108 / User Preferences Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Telephone features Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers' telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telepho[...]

110 / Telephone features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Stopping calls from ringing at your telephone using Do Not Disturb (DND) Stopping calls You can stop calls from ringing at your telephone by pressing . Only priority calls will ring at your telephone. A line button will flash when you receive a call, bu[...]

Telephone features / 111 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Using Background Music Listen to music through your telephone speaker by pressing . Your installer or service representative makes this feature available to all telephones in programming. You will need to supply a music source, such as a radio, and have[...]

112 / Telephone features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ISDN terminals and services Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. By using Basic Rate Interface (BRI), your ISDN service al[...]

114 / ISDN terminals and services Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 File transfer The ISDN network allows you to transfer files containing data, text, images, data, or audio clips, faster and cheaper than with a conventional modem. Telecommuting Convenient retrieval, processing and storage of files is possible [...]

ISDN terminals and services / 115 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. ISDN network features Selected ISDN network features can be used from a Norstar teleph[...]

116 / ISDN terminals and services Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 • Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. Canceling Call Forward • Select an ISDN line by s[...]

ISDN terminals and services / 117 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide • Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. Canceling Call Forward • Select an ISDN line by s[...]

118 / ISDN terminals and services Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Using System features Using alternate or scheduled services There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service. Each of the three se[...]

120 / Using System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 • Manual allows you to turn the service on and off at any time from a control telephone using a feature code. • Automatic allows you to use the preassigned stop and start time for a service. You are still able to start and stop the service by ent[...]

Using System features / 121 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide An example of how to turn on a Service manually You may have Ringing service (your night service) set up to run according to the Night Schedule. You may decide you want that ringing arrangement to come into effect only when it is turned on and off ma[...]

122 / Using System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 To turn a Service on • Enter the appropriate feature code from a control telephone. • For Restriction and Routing service you also have to enter the System Coordinator or Basic password. • Press NEXT to move through the schedules until the disp[...]

Using System features / 123 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Viewing the active Services from a one-line display telephone • Press . The display shows the first active Service. • Press to move through the active schedule. • Press to exit. Displays You are viewing the active Services. Press or NEXT to see[...]

124 / Using System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel scheduled services, although you can override them by manually turning on another schedule. [...]

Using System features / 125 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide If you forget the administration or basic passwords, you cannot do any programming. Call your customer service representative to assign a new password. The password is a one to six-digit number. It is advised to make your password at least six digits[...]

126 / Using System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Changing passwords You will need the programming template found at the front of this guide. See Getting Started for more information. 1. Press . 2. Press (the default System Coordinator password). 3. Press four times. 4. Press at Passwords . 5. Press[...]

Using System features / 127 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Using special telephones Direct-dial You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendant's desk. You can have up to five direct-dial telephones for yo[...]

128 / Using System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Any number of telephones can be assigned to call the direct-dial telephone. Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the receiver of a hotline telephone (or press ). Bypassing a Hotline Press a[...]

Using System features / 129 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide 3. Press at Terminals&Sets . 4. Enter the internal number of the telephone you wish to program and press . The display reads Capabilities . 5. Press . 6. Press until the display reads Hotline . 7. Press CHANGE to select the type of call the hotli[...]

130 / Using System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Partial prevents: Full, in addition to the restrictions outlined for Partial lock, prevents: Changing Set Lock programming for a telephone You will need the programming template found at the front of this guide. See Getting Started for more informati[...]

Using System features / 131 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Turning the auxiliary ringer for a telephone on or off You will need the programming template found at the front of this guide. See Getting Started for more information. 1. Press . 2. Press (the default System Coordinator password). 3. Press at Termi[...]

132 / Using System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Preventing a telephone from using Link Link can be restricted at individual telephones. You will need the programming template found at the front of this guide. See Getting Started for more information. • Press . • Press (the default System Coord[...]

Using System features / 133 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Long Tones The Long Tones feature lets you control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds. • While on a call, press . • Press the dial pa[...]

134 / Using System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 For example, you can call a company with an automated attendant that instructs you to dial the internal number you need. You can program the company number, a Run/Stop, then the internal number on one external autodial button. Press the autodial butt[...]

Using System features / 135 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Using your Norstar system from an external location You can use the lines and some of the features of a Norstar system from outside the system. You can do this over the public telephone network when you are away from the office, or you can call from [...]

136 / Using System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Direct inward system access Control access to your Norstar system with direct inward system access (DISA). Access to your Norstar system from the public telephone network should always be controlled with DISA. If your installer or customer service re[...]

Using System features / 137 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Remote access is possible only on lines that your installer or customer service representative programs to auto-answer calls. To use features on a remote Norstar system, press followed by the feature code. Even if you are calling from a Norstar syste[...]

138 / Using System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 restriction filters and remote package associated with their Class of Service password apply, rather than the normal restriction filters and remote package. COS passwords are programmed by either your customer service representative or installer. Use[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide General System features The following features are available for the entire Norstar system. Set profile Set profile lets you view but not change the programming settings for each Norstar set. You can access Set Profile from any M7310 or M7324 telephone, even while you are on a [...]

140 / General System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 allows the system to release the line for other uses. Your installer or customer service representative assigns disconnect supervision. Incoming line groups Lines can be assigned to an incoming line group to provide line concentration for incoming [...]

General System features / 141 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Calls on lines that ring but do not appear at a telephone are presented at an intercom button. You may be able to answer a call on a line that does not appear or ring at your telephone. To pick up such a call, use Call Pickup, Call Park, or Trunk A[...]

142 / General System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 telephone assigned to the target line or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used. Overflow routing for incoming calls is used with the Routing Service programmed by your install[...]

General System features / 143 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Memory buttons Memory buttons are the buttons with indicators on the M7208, M7310, and M7324 telephones, and the dual buttons without indicators on the M7310 telephone. There is also a single memory button, without an indicator, on the M7100 teleph[...]

144 / General System features Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Other display buttons, such as OK and SHOW , perform essential functions. For a one-line display telephone, use the following buttons instead of these display buttons. Substitutes for display buttons All displays listed in this book are shown as th[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Troubleshooting Using the alarm telephone An alarm telephone displays Norstar's system alarm codes, should they occur. It is a Norstar telephone with a two-line display (M7310 or M7324 telephones) that the installer or customer service representative has assigned as an ala[...]

146 / Troubleshooting Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. • Press . The display shows Display test . • Press TEST or to go ahead with a display test. • Adjust the contrast for the tele[...]

Troubleshooting / 147 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Pressing any button or hanging up ends the test. Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in. • Press , then or NEXT until the display shows Headset test . • Pres[...]

148 / Troubleshooting Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Common feature displays You may see the following displays when you use a feature. Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. You have tried to use a feature, but you have not bee[...]

150 / Common feature displays Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 You are receiving a call from telephone 221. You have received a Ring Again offer for a call to an internal telephone. Press the flashing internal line button or YES to call the number again. On the M7100 telephone, just lift the receiver. Otherwis[...]

Common feature displays / 151 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide You have used the Call Queuing feature without picking up the receiver. Auto Handsfree has not been assigned to your telephone. You must use the receiver or to answer a call. You are receiving a priority call. If you are on another call, inform the[...]

152 / Common feature displays Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 The feature you tried to use requires you to be on an active call at your telephone. This display also appears when information about a call has been cleared by a system reset. All the lines or line pools available to the telephone are in use. This[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Index Symbols § Long Distance symbol 149 ¤ Link symbol 131 › Pause symbol 132 fi Programmed Release symbol 133 fl Run/Stop symbol 134 ‡ Wait for Dial Tone symbol 134 A access Class of Service 137 external lines 141 Norstar from outside the system 135 remote 136 using a [...]

154 / Index Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 using intercom line for 56 using Last Number Redial 58 Autodial full 56 automatic Call information 32 Call Log 87 dial 50 Handsfree 43 Hold 63 release of a line (see Disconnect Supervision) Automatic Call Back, ISDN terminal feature 116 Automatic Call Forward changi[...]

Index / 155 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide ISDN network feature 115 , 116 overriding 72 programming 22 , 72 to voice mail 73 using 71 Call information automatic 32 changing what is shown first 33 displaying information 31 getting information for a call on hold 32 getting information for a current call 32 Cal[...]

156 / Index Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 removing yourself from 39 splitting 39 using the Conference feature 37 contrast adjustment 95 control telephone 122 , 129 customizing CAP 30 customizing your telephone adjusting ring volume 99 Button Inquiry 95 changing ring type 99 contrast adjustment 95 User Prefe[...]

Index / 157 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide testing 146 time and date 45 distinctive rings 99 DN (see internal numbers) DND 68 DND from 28 DND transfer 28 DNs 11 Do Not Disturb 110 canceling 110 on Busy 25 , 73 using 110 Do not disturb 47 , 52 , 66 DRT 28 dual memory button 4 E ending a call 30 Enter code 97 [...]

158 / Index Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Contrast Adjustment 95 Dialing Modes 49 Directed Pickup 34 Do Not Disturb canceling 110 turning on 50 , 110 Exclusive Hold 64 Feature Button programming 96 Group Listening canceling 40 using 40 Hide message display 99 Host System Dialing Signals Link 131 Long Tones [...]

Index / 159 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Testing display 146 power supply 147 telephone buttons 146 telephone handset 146 telephone headset 147 telephone speaker 147 Time and Date 13 , 125 Time 45 Trunk Answer 36 User Preferences 101 , 125 Voice Call Deny canceling 86 using 86 Voice Call 85 fast busy tone [...]

160 / Index Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 ring type 99 Ringing service 119 Routing service 119 Saved Number Redial 60 sending messages using display 82 Set Lock 129 Speed Dial 58 Test a Telephone 145 – 147 Time and Date 125 Trunk Answer 35 User Preferences 101 Voice Call 85 Voice Call Deny 86 file transfe[...]

Index / 161 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Incoming only 152 indicator incoming call 27 Installer programming 2 , 10 Integrated Services Digital Network (see ISDN) Intercom 76 intercom using as the line for Autodial 56 Intercom # 56 internal numbers length of 140 internal page 79 Internet access using ISDN a[...]

162 / Index Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 pool 48 – 49 , 141 profile 139 Redirection canceling 75 using 74 – 78 Redirection, and Call Forward, differences 78 target 141 Line 001 waiting 150 Line denied 36 , 47 , 152 Line hung up 68 Line in use 151 Line Redirection 76 Line001 callback 29 Line001 hung up [...]

Index / 163 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Make calls first 152 making calls dialing modes 49 priority call 51 using a line button 48 using line pools 48 using Ring Again 52 with automatic Handsfree 43 memory buttons 4 , 55 , 143 Message denied 84 Message list 84 Message to 84 Messages canceling a sent messa[...]

164 / Index Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 one button access to features 31 one button dialing (see Autodial) Outgoing line 77 overflow call routing 141 OVERRIDE 144 overriding Call Forward 72 P page external equipment 82 programming 80 shortcut codes 79 types 79 zones, programming 80 Page choice 81 Page tim[...]

Index / 165 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Basic password 2 customizing your Norstar 2 entering passwords 10 installer programming 2 personal programming 2 programming indicator 6 programming indicator 6 programming map 7 – 10 programming overlay 5 recording changes 1 starting and ending a session 10 – 1[...]

166 / Index Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 R recording programming 1 redialing external number 57 Redir by 77 Redirect ring programming 76 Redirect∫denied 77 redirection loops, avoiding 78 refusing to answer second call 110 Release a call 68 , 151 Release button 4 , 30 Release calls 151 releasing accidenta[...]

Index / 167 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Select line(s) 77 Send message? 48 Service Modes (see Services) Service Modes ON 124 Service Schedules Evening Sched 124 Lunch Sched 124 Night Sched 124 Sched 4 124 Sched 5 124 Sched 6 124 Services overriding 124 Restriction service 119 Ringing service 119 Routing s[...]

168 / Index Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 M7100, illustration 142 M7310, illustration 3 M7324, illustration 3 mounting on wall 144 moving 109 prime 127 prime telephone 28 testing 145 – 147 testing buttons 145 , 146 display 146 ending a session 146 handset 146 headset 147 power supply 147 telephone 145 tel[...]

Index / 169 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide V video surveillance using ISDN applications 114 videoconferencing and video using ISDN applications 113 VIEW 144 viewing active Services 122 Call Log 89 messages 83 , 84 Voice Call 85 – 86 Voice call 86 voice mail accessing your Norstar system 93 using Call Forwa[...]

170 / Index Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02[...]

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Tell us what you think... This is your document. Nortel wants it to work well for you. Please take a few minutes to answer the questions on the other side of this page. Fax it back to us at the number provided, or mail it to the address below. Your comments will be used to make[...]

Tell us what you think... Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02 Fax to: Documentation User Comments Survey Nortel Product Training and Documentation 1-972-684-8699 Please circle the most appropriate number on the scale for each question. 1. Overall, are you satisfied with this document? 2. Is it easy to find inform[...]

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After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se e[...]