Panasonic KX-TG5432 manuel d'utilisation

This unit is comp atible with Caller ID. T o use this feature, you must subscribe to the appropriate service of fered by your service provider . Please read these Operating Instruct ions before using the unit and save for future reference. For assistance, visit ou r website: http://www .p anasonic.com for customers in the U.S.A. or Puerto Rico. Cha[...]

T able of Contents 2 For assistance, please call 1-800-211-PAN A (7262). Introduction Your phone . . . . . . . . . . . . . . . . . . . . 4 Accessory informat ion . . . . . . . . . . . . . . 5 Important safety inst ructions . . . . . . . . . 6 For best performance . . . . . . . . . . . . . . . 8 Preparation Connections . . . . . . . . . . . . . . . [...]

T able of Contents For assistance, please call 1-800-211-PANA (726 2). 3 Recording your greeting message . . . . 45 Erasing your greeting message . . . . 46 Pre-recorded greeting messag e . . . 46 Turning the answering system on/off . . 46 Screening your calls. . . . . . . . . . . . . 46 Listening to messages . . . . . . . . . . . . . 47 Listening [...]

Introduction 4 For assistance, please call 1-800-211-PAN A (7262). Thank you fo r purchasing a Panas onic cordless telephone . We recommend keeping a record of the following information for future re ference. Att ach your purchase receipt here. T rademarks: openLCR, openLCR.com, and the openLCR lo go are the trademar ks of openLCR.com, Inc. Y our p[...]

Introduction For assistance, please call 1-800-211-PAN A (7262). 5 Accessory information Included acces sories T o order replacement accessorie s, call 1-800-332-5368. TTY users (hearing or speech impaired users) can call 1-866-605 -1277. Additional/replaceme nt accessories No. Accessory items Order number Quantity KX-TG 5431S KX-TG 5431W KX-T G 54[...]

Introduction 6 For assistance, please call 1-800-211-PAN A (7262). Import ant safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury . 1. Read and understand all instructions. 2. Follow all warnings and instru ctions marked on this unit. 3. Unplug t[...]

Introduction For assistance, please call 1-800-211-PANA (726 2). 7 L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible. Battery T o reduce the risk of fire or inju ry to persons, read and follow these instructions. L Use only th[...]

Introduction 8 For assistance, please call 1-800-211-PAN A (7262). For best perfor mance Base unit location/ noise The base unit and handset use radio waves to communicate with each other . For maximum distance and noise-free operation, we recommend the follo wing: L Placing the unit away from electrical appliances such as a TV , personal computer [...]

Preparation For assistance, please call 1-800-211-PAN A (7262). 9 Connections Base unit Charger unit (KX-TG5432 and KX-TG5433 only) Note: L Base unit: Use only th e included Panasonic AC adaptor PQL V1. L Charger unit: Use only the included Panasonic AC adap tor KX-TCA1. L The AC adaptor must rema in connected at all times. (It is normal for the ad[...]

Preparation 10 For assistance, please call 1-800-211-PAN A (7262). If you subscribe to an xDSL service L Please attach a noise filter (contact your xDSL provider) to the telephone lin e between the base unit and the telepho ne line jack in the event of the fo llowing: – Noise is heard during conversations. – Caller ID features (page 26) do not [...]

Preparation For assistance, please call 1-800-211-PANA (726 2). 11 Battery charge Place the handset on the base unit or charger for 6 hours before initia l use. L The unit will beep once, the CHARGE indicator will lig ht, and “ Charging ” will be displayed. L “ Charge completed ” is displayed when the battery h as been fully charged. The CH[...]

Preparation 12 For assistance, please call 1-800-211-PAN A (7262). Battery performance After your Panasonic battery is fully charged, you can expect the foll owing performance: *1 Handset is off the base unit or charger but not in use. Note: L Battery power is consumed whenever the handset is off the base unit or charger , even when the handset is [...]

Preparation For assistance, please call 1-800-211-PAN A (7262). 13 Controls and displays Controls Base unit A { SELECT } B { CALL } C { LOCA TOR/INTERCOM 1 } D { LOCA TOR/INTERCOM 2 } E { LOCA TOR/INTERCOM } F CHARGE indicator G Antenna H Speaker I Display J { ANSWER ON } ANSWER ON indicator K { GREETING REC } (Recording) L { GREETING CHECK } M { E[...]

Preparation 14 For assistance, please call 1-800-211-PAN A (7262). Handset A Speaker B Soft key C Headset jack D {C} (T ALK) E Navigator key F {s} (SP-PHONE) G {*} (TONE) H { P AUSE } { REDIAL } I Ringer indicator Message indicator J Receiver K Display L { MENU } M { OFF } N { MUTE } { CLEAR } O { HOLD } { INTE RCOM } P Microphone Q Charge contact [...]

Preparation For assistance, please call 1-800-211-PANA (726 2). 15 Display Base unit display items *1 KX-TG5432 and KX-TG5433 only Handset displa y items Soft keys The handset features 2 soft keys. By pressing a soft key , you can select the function displayed directly above it. L The functions displayed will vary depending on how you are u sing th[...]

Preparation 16 For assistance, please call 1-800-211-PAN A (7262). Setting the date and time Set the date and time so that the unit will announce the day a nd time each message was recorded by the answering system (page 45) when you play back messages. 1 Press { MENU } . 2 Scroll to “ Date and time ” by pressing {V} or {^} , then press { > }[...]

Making/Answering Calls For assistance, please call 1-800-211-PANA (726 2). 17 Making calls 1 Lift the handset and press {C} . L “ Talk ” will be displayed. 2 Dial the phone n umber. 3 When finished talking, press { OFF } or place the handset on the base unit or charger. Note: L “ Line in use ” is displayed when someone is talking o n anothe[...]

Making/Answering Calls 18 For assistance, please call 1-800-211-PAN A (7262). T o make a ca ll using the redial list The last 5 phone numbers dialed are stored in the redial li st. 1 Press { REDIAL } . L The last number diale d will be displayed. 2 Press {V} or {^} repeatedly to display the desired number. L T o delete the disp layed number , press[...]

Making/Answering Calls For assistance, please call 1-800-211-PANA (726 2). 19 Useful features during a call HOLD button This feature allows you to put an outside call on hold. KX-TG5431: Press { HOLD } during an outside call. L “ Hold ” will be displayed. L T o return to the call, press {C} or {s} . KX-TG5432 and KX-TG5433: 1 Press { HOLD } dur[...]

Making/Answering Calls 20 For assistance, please call 1-800-211-PAN A (7262). V oice enhancer This feature clarifies the voice of the person you are talking to, repr oducing a more natural-sounding voice th at is easier to hear and un derstand. 1 Press { MENU } during an outside call. 2 To turn this feature on or off, press { 3 } . L Y ou can also [...]

Making/Answering Calls For assistance, please call 1-800-211-PANA (726 2). 21 P AUSE button (for PBX/long dist ance service users) A pause is sometimes required when making calls using a PBX or long distance service. For example, if you need to dial the line access number “9” when making outside calls with a PBX: 1 Press { 9 } . 2 Press { PAUSE[...]

Phonebook 22 For assistance, please call 1-800-211-PAN A (7262). Using the phonebook The handset phonebook all ows you to make calls without havin g to dial manually . Y ou can add 50 names and phone numbers to the handset phone book and search for phonebook en tries by name. Adding items to the phonebook 1 Press { Phonebook } . 2 Press { Add } . L[...]

Phonebook For assistance, please call 1-800-211-PANA (726 2). 23 Calling someone in the phonebook Phonebook items can be searched for alphabetically by scro lling through the phonebook items. 1 Press { Phonebook } . L For quick search, you can skip to step 3. 2 Press { Search } . 3 Press {V} or {^} repeatedly to display the desired item. L T o exit[...]

Phonebook 24 For assistance, please call 1-800-211-PAN A (7262). Chain dial feature This feat ure allows you to dial phone numbers from the phonebook while you are on a call. Example: Using a long distance calling card 1 Dial from the phonebook: 1-800-012-3456 (Calling card access number). 2 When prompted, dial from the phonebook: 1234 (Calling car[...]

Phonebook For assistance, please call 1-800-211-PANA (726 2). 25 Copying all i tems 1 Press { MENU } . 2 Scroll to “ Copy phonebook ” by pressing {V} or {^} , then press { > } . 3 Scroll to “ Copy all items ” by pressing {V} or {^} , then press { > } . L When all items h ave been copied, “ Complete ” will be displayed. L The desti[...]

Caller ID Service 26 For assistance, please call 1-800-211-PAN A (7262). Using Caller ID service This unit is Caller ID compatible. T o use Caller ID features, you must subscribe to your telephone company’s Caller ID service. Caller I D features When an outside call is being receive d, the calling party’ s name or telephone number will be displ[...]

Caller ID Service For assistance, please call 1-800-211-PANA (726 2). 27 L Y ou can also select the ringe r tone by pressing { 1 } to { 7 } , or { 0 } (“ No Ringer ID ”). 6 Press { Save } , then press { OFF } . Light-up ID Y ou can assign a different ringer indicator color to each caller in the phonebook. Select “ Color1-Default ” (Amber), [...]

Caller ID Service 28 For assistance, please call 1-800-211-PAN A (7262). Note: L Y ou can also press { Rcvd calls } to enter the caller list. L Calling back will not be possible if the caller information does not include a phone number . L In some cases, you may have to edit the number before dialing. (F or example, you may have to delete “1” a[...]

Caller ID Service For assistance, please call 1-800-211-PANA (726 2). 29 Note: L The handset can remember up to 4 area codes to be edited. Phone numbers from the 4 most recently edited a rea codes will be automatically ed ited. L This feature will not be activated until edited numbers a re called back. L If you move to another area, you can turn th[...]

Intercom Feature s 30 For assistance, please call 1-800-211-PAN A (7262). Intercom Intercom calls can be made betwe en a handset and the base un it (and between 2 handsets, KX-TG5432 and KX-TG5433 only). Note: L If you have difficulty hearing the other party while using the speaker , decrease the speaker volume . L If you receive a phone call while[...]

Intercom Feature s For assistance, please call 1-800-211-PAN A (7262). 31 For KX-TG5432 users Call the desired unit by selecting th e extension number , shown in the upper right of each handset’s display . The base unit’s extension number is 0. L T o confi rm the handset’s extension number ( [1] or [2] ), place the ha ndset on the base unit o[...]

Intercom Feature s 32 For assistance, please call 1-800-211-PAN A (7262). For KX-TG5433 users Call the desired unit by selecting th e extension number , shown in the upper right of each handset’s display . The base unit’s extension number is 0. L T o confi rm the handset’s extension number ( [1] , [2] , or [3] ), place the handset on the base[...]

Intercom Feature s For assistance, please call 1-800-211-PAN A (7262). 33 T ransferring a call (KX- TG5432 and KX-TG5433 only) Outside calls can be transferred between 2 handsets. 1 During an outsi de call, press { INTERCOM } . L The call will be put on hold. 2 KX-TG5432 users: To page the other handset, press { handset [1] } or { handset[2] } . KX[...]

Intercom Feature s 34 For assistance, please call 1-800-211-PAN A (7262). Conference calls (KX- TG5432 and KX-TG5433 only) A conference call allows 2 handsets to speak together wi th an outside party . 1 During an outsi de call, press { INTERCOM } . L The call will be put on hold. 2 KX-TG5432 users: To page the other handset, press { handset [1] } [...]

Programmable Settings For assistance, please call 1-800-211-PAN A (7262). 35 Guide to handset programming For your reference, a chart of all progra mmable functions is printed be low . Details for each item can be found on the corresponding pages. T o program, press { MENU } , press {V} or {^} to scroll through the menu, and press { > } or { Sel[...]

Programmable Settings 36 For assistance, please call 1-800-211-PAN A (7262). *1 Can be used to activate Caller IQ. See the leaflet included with this unit for more information. *2 “ Activate CIQ? ” is displayed if you have no t subscribed to openLCR service. “ Turn CIQ on? ” is displayed when Caller IQ is turned off. See the leaflet include[...]

Programmable Settings For assistance, please call 1-800-211-PANA (726 2). 37 Ringer settings Handset ringer volume 4 levels (high/medium/low/off) are available. The default setting is HIGH. 1 Press { MENU } . 2 Scroll to “ Ringer setting ” by pressing {V} or {^} , then press { > } . 3 Scroll to “ Ringer volume ” by pressing {V} or {^} , [...]

Programmable Settings 38 For assistance, please call 1-800-211-PAN A (7262). Handset interrupt tone This tone lets you know when you receive a call while you are on an intercom call (page 30). “ 2 ” (default): The tone will sound 2 time s. “ On ”: The tone wil l sound for as long as the line rings. “ Off ”: Turns this feature off. 1 Pre[...]

Programmable Settings For assistance, please call 1-800-211-PANA (726 2). 39 V oice enhancer Y ou can turn the voice e nhancer feature on or off. The default setting is OFF . 1 Press { MENU } . 2 Scroll to “ Voice enhancer ” by pressing {V} or {^} , then press { > } . 3 Press {V} or {^} repeatedly to select “ On ” or “ Off ”. 4 Press[...]

Programmable Settings 40 For assistance, please call 1-800-211-PAN A (7262). Display options Handset LCD contrast Y ou can adjust the h andset display contrast. There are 6 levels. Th e default setting is level 3. 1 Press { MENU } . 2 Scroll to “ Initial setting ” by pressing {V} or {^} , then press { > } . 3 Scroll to “ LCD contrast ” b[...]

Programmable Settings For assistance, please call 1-800-211-PANA (726 2). 41 Note: L The setting should stay at 7 00 ms unless pressing { Flash } fails to pick up the Call W aiting call. L If the unit is connected via a PBX, certain PBX functions (call transferring, etc.) may not work correctly . Consult your PBX supplier for the correct setting. L[...]

Programmable Settings 42 For assistance, please call 1-800-211-PAN A (7262). 1 Handset: Press { MENU } . 2 Scroll to “ Initial setting ” by pressing {V} or {^} , then press { > } . 3 Scroll to “ Registration ” by pressing {V} or {^} , then press { > } . 4 KX-TG5431 base unit: Press and hold { LOCATOR/ INTERCOM } until the CHARGE indic[...]

Programmable Settings For assistance, please call 1-800-211-PAN A (7262). 43 Programming via direct commands Y ou can also program most features using “direct commands”—special codes that take you directly to the feature you wish to progra m and allow you to select the desired setting. There is no need to scroll through the unit’s menus. De[...]

Programmable Settings 44 For assistance, please call 1-800-211-PAN A (7262). *1 KX-TG5432 only *2 KX-TG5433 only Note: L If you make a mistake or enter the wrong code, press { OFF } then start again b y pressing { MENU } . Set flash time { 0 } { 5 } { 2 }{ 1 } : 700 ms { 2 } : 600 ms { 3 } : 400 ms { 4 } : 300 ms { 5 } : 250 ms { 6 } : 1 10 ms { 7 [...]

Answering System Features For assistance, please call 1-800-211-PANA (726 2). 45 Answering system The unit contains an answering system which can answer and record calls for you when you are unava ilable to answer the phone. For details about memory capacity , see page 49. Important: L Only 1 person can access the answerin g system (listen to messa[...]

Answering System Features 46 For assistance, please call 1-800-211-PAN A (7262). T o play ba ck the greeting message Press { GREETING CHECK } . Erasing your greeting message Press { GREETING CHECK } , and then press { ERASE } while your greeting message is playing. L If you do not re-record your greeting message, the unit will use a pre- recorded g[...]

Answering System Features For assistance, please call 1-800-211-PANA (726 2). 47 Listening to messages When new messages have been recorded: – The MESSAGE indicator on the base unit will flash. – The message indi cator on the h andset will flash slowly if the message alert feature is turn ed on (page 53). The base unit display will show the num[...]

Answering System Features 48 For assistance, please call 1-800-211-PAN A (7262). Note: L Caller informa tion for the era sed messages will remain in the caller list. Listening to messages using the handset When new messages have been recorded, “ New message ” is displayed . 1 Press { MENU } . 2 Press { Select } at “ Message play ”. L The un[...]

Answering System Features For assistance, please call 1-800-211-PANA (726 2). 49 Calling back (Caller ID subscribe rs only) If Caller ID information was received for the call, you can call the caller back while listening to a messag e. Press { Call } during playback. Note: L T o e dit the number before calling back, press { Edit } repeatedly to sel[...]

Answering System Features 50 For assistance, please call 1-800-211-PAN A (7262). Remote operation Using a touch tone phon e, you can call your phone number from outside and access the unit to listen to messages. The unit’s voice guidance will prompt you to press certain dial keys to perform different operations. Important: L In order to operate t[...]

Answering System Features For assistance, please call 1-800-211-PANA (726 2). 51 Remote commands Y ou can press dial keys to access cert ain answering system f unctions without waiting for the voice guidance to prompt you. *1 If pushed within the first 5 secon ds of a message, the previous message will be played . *2 T o re sume operation, enter a [...]

Answering System Features 52 For assistance, please call 1-800-211-PAN A (7262). Answering system settings Remote code A remote code must be entered when operating the answe ring system remotely . This code prevents unauthorized parties from list ening to your mes sages remotely . S tore any 2-digit number (00 –99). The default setting is “ 11 [...]

Answering System Features For assistance, please call 1-800-211-PANA (726 2). 53 Caller ’ s recording time Y ou can change the maximum message recording time allotted to each caller . “ 1min ”, “ 2min ”, or “ 3min ” (default): Caller messages are limited to 1 minute to 3 minutes. “ Greeting only ”: The unit plays the greeting mess[...]

Useful Information 54 For assistance, please call 1-800-211-PAN A (7262). W all mounting Base unit The base unit can be mounted on a wall phon e plate. 1 Connect the AC adaptor. 2 Tuck the telephone line cord in side the wall mounting adaptor ( 1 ). Connect the telephone line cord ( 2 ). 3 Insert the hooks on the wall m ountin g adaptor into the ho[...]

Useful Information For assistance, please call 1-800-211-PAN A (7262). 55 4 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. 5 Connect the telephone line cord. Mount the uni t, then slide it down. L Raise the antennas. T o remove the wall mo unting adaptor While pushing down the re lea[...]

Useful Information 56 For assistance, please call 1-800-211-PAN A (7262). W all mount template for the charger 25.4 mm (1") Charger unit (KX-TG5432 and KX-TG5433 only) The charger can be wall mounted, as shown below . 1 Connect the AC adaptor. 2 Drive the screws (not included) into the wall using the wall mount template (see below). 3 Mount th[...]

Useful Information For assistance, please call 1-800-211-PANA (726 2). 57 Belt clip Y ou can hang the handset on your belt or pocket using the included belt clip. T o atta ch the belt clip T o remove the belt clip While pressing the top of the clip ( 1 ), pull the right edge in the direction of the arrow ( 2 ). Headset (optional) Connecting an opti[...]

Useful Information 58 For assistance, please call 1-800-211-PAN A (7262). Error messages If the unit detects a problem, one of the following messages will be displayed on the handset. *1 KX-TG5432 and KX-TG54 33 only Display message Cause & solution Busy L The called handset is in use. *1 L The handset you tried to copy phonebook items to is in[...]

Useful Information For assistance, please call 1-800-211-PAN A (7262). 59 T roubleshooting General use Programmable settings Problem Cause & solution The unit does not work. L Make sure that the battery is installed correctly (page 10). L Check the connections (page 9). L Fully charge the battery (page 1 1). L Clean the charge co ntacts and cha[...]

Useful Information 60 For assistance, please call 1-800-211-PAN A (7262). Making/answering calls, Intercom Problem Cause & solution Static is heard, sound cuts in and out. Interference from other electrical units. L Move the handset and the ba se unit away from other electrical appliances. L Move closer to the base unit. L Raise the base unit a[...]

Useful Information For assistance, please call 1-800-211-PAN A (7262). 61 Phonebook Caller ID Problem Cause & solution I cannot store an item in the phonebook. L Y ou cannot store an item in th e phonebook while the handset is in talk, speakerphone or intercom mode, or while listening to messages. L Do not p ause for over 1 minute wh ile storin[...]

Useful Information 62 For assistance, please call 1-800-211-PAN A (7262). Answering system The caller list/incoming phone numbers are n ot edited auto matically. L The Caller ID number auto edit feature is turned off. T urn it on and try again (page 39). L Y ou need to call back the edited number to activate Caller ID number auto edit. I cannot dia[...]

Useful Information For assistance, please call 1-800-211-PAN A (7262). 63 Battery charge Power failure Problem Cause & solution “ Recharge battery ” is displayed, 7 flashes or the handset beeps intermittently. L Fully charge the battery (page 11). “ Charge for 6h ” and 8 are displaye d and the handset does not work. L The battery has be[...]

Useful Information 64 For assistance, please call 1-800-211-PAN A (7262). Import ant information abou t subscription services In order to use Ca ller ID, Call Waiting, or Call Waiting Caller ID (CWID ), you must first contact your telephone company and subscribe to the desired service. L For more information, contact your telephone company . If the[...]

Useful Information For assistance, please call 1-800-211-PAN A (7262). 65 FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACT A. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, thi[...]

Useful Information 66 For assistance, please call 1-800-211-PAN A (7262). When you hold the phone to your ear , noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy . If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using t[...]

Useful Information For assistance, please call 1-800-211-PANA (726 2). 67 openLCR service for the Caller IQ feature This unit is compatible with service provided by openLCR. Important: See the leafle t included w ith this unit for more information. L If you have any questio ns regardin g the openLCR service, visit www .openLCR.com or call o penLCR [...]

Useful Information 68 For assistance, please call 1-800-211-PAN A (7262). T echnical information Base unit Operating environ ment: 5 °C – 40 °C (41 °F – 104 °F) Frequency: 5.76 GHz – 5.84 GHz Dimensions: Approx. height 95 mm x width 174 mm x depth 143 mm (3 3 / 4 " x 6 27 / 32 " x 5 5 / 8 ") Mass (Weight): Approx. 320 g (0.[...]

✄ Useful Information For assistance, please call 1-800-211-PANA (726 2). 69 W arranty P ANASONIC CONSUMER ELECTRONICS COMP ANY , DIVISION OF P ANASONIC CORPORA TION OF NORTH AMERICA One Panasonic W ay , Secaucus, New Jersey 07094 P ANASONIC PUERTO RICO, INC. San Gabriel Industrial Park, A ve. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 0098[...]

Useful Information 70 For assistance, please call 1-800-211-PAN A (7262). Limited W arranty Limits And Exclusions This Limited W arranty ONL Y COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited W arranty ALSO DOES NOT COVER damages which occurred in shipment, or failur[...]

Useful Information For assistance, please call 1-800-211-PAN A (7262). 71 Customer services Customer Services Directory Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www .panasonic.co[...]

Index 72 For assistance, please call 1-800-211-PAN A (7262). Index A Accessories: 5 Answering calls: 18 Answering system: 45 Auto talk: 18 , 38 B Backlit display: 15 Backlit handset keypad: 15 Base unit location: 8 Battery Charge: 11 Installation: 10 Performance: 12 Replacement: 12 S trength: 11 Belt clip: 57 C Caller ID edit: 39 Caller ID number a[...]

Index For assistance, please call 1-800-211-PANA (726 2). 73 Redial list: 18 Registration: 41 Remote code: 52 Remote operation: 50 Ring count: 52 Ringer T one: 37 Vo l u m e : 37 Ringer ID: 26 Ringer off: 18 , 37 Rotary service, tone dialing: 21 S Safety instructions: 6 Soft keys: 15 SP-phone: 17 T T echnical information: 68 T ime adjustment: 42 T [...]

TG5431_5432_5433(e).book Pag e 74 Friday, January 14, 2005 4:11 PM[...]

TG5431_5432_5433(e).book Pag e 75 Friday, January 14, 2005 4:11 PM[...]

If you need assistance with setup or opera tion; 1 Visit our website: http://www.pana sonic.com/consumersupport 2 Contact us via the web at: http ://www.panasoni c.co m/contactinfo 3 Call us at: 1-800-211-PANA (7262) TTY users (hearing or speech impaired users) can ca ll 1-877-833-8855. When you ship the product; L Carefully pack your unit, prefera[...]