Panasonic KX-TVM50 manuel d'utilisation

Thank you f or purchasing a P anasonic product. Please read this manual carefully bef ore using this product and sav e this manual f or future use. V oice Processing System: V ersion 1.0 V oice Pr ocessing System Model KX-TVM50/KX-TVM200 A CD Repor t Server Model KX-NCV200 Installation Manual[...]

2 Installation Manual System Components This product consists of the f ollowin g syst em components when fully-equipped with all a vailab le optional cards. KX-TVM50 KX-TVM200 KX-NCV200 Model Description Main Unit KX-TVM50 V oice Processing Syst em Optional Cards KX-TVM502 2-P or t Hybr id Expansion Card KX-TVM503 2-P or t Digital Expansion Card KX[...]

Installation Manual 3 Impor tant Saf ety Instructions When using teleph one equipment, basic saf ety prec autions should alwa ys be follo wed to reduce the risk of fire , e lectric shock and injur y to persons, includin g the f ollowing: • F ollow all product war n ings, cautions, and instr uctions . • Read all the inf ormation contained in thi[...]

4 Installation Manual For users in T aiwan only: • Lithium bat t e r ies can be f ound in the cir c u it boards of the main board an d optional cards of the PBX. • When disposing of an y of the abov e products, all batter ie s m ust be remov ed. Fo llow the applicab le laws, regulation s, and guidelines in yo ur countr y/area regard ing disposa[...]

Installation Manual 5 W ARNING • UNPLUG THIS UNIT FROM PO WER OUTLETS IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MA KES UNUSU AL NOISE. THE SE CONDITIONS CAN CA USE FIRE OR ELECTRIC SHOC K. CONFIRM THA T SMOKE HAS ST OPPED AND CONT A CT AN A UTHORISED SER VICE CENTRE. • THIS UNIT MA Y ONL Y BE INST ALLED AND SER VIC E D BY QU ALIFIED SER VICE PERS[...]

6 Installation Manual Other Inf ormation • This product is on ly for conne ction behind a suitab le PBX and should not be connected direct ly to the netw or k. • P anas onic Communications Co ., Ltd. de clares that the KX-TVM50E/KX-TVM 200E/KX- NCV200E and KX-TVM50NE/KX-TVM2 00NE/KX-NCV200NE are in compliance with the essential requirements and[...]

Installation Manual 7 For Future Reference Record the inf or mation in the spac e below f or future r ef erence. Note • The serial number of this product ma y be found on th e label affix ed to the side of the unit. Y ou sh ould note the serial number of this unit in the space pro vided and retain this manua l as a permanent record of your p urch[...]

8 Installation Manual Intr oduction Thank y ou for pur chasing the P anasonic KX-TVM50/KX-TVM200/KX-NCV200. We are confident that this product will provide your customer or c lient with many y ears of dependable ser vice . This Installation Ma nual is designed to ser v e as an ov erall technical ref erence f or the KX-TVM50/KX- TVM200/KX-NCV 200. I[...]

Installation Manual 9 About the Other Manuals Along with this Installation Manual, the follo wi ng manuals are av ailable: Feature Ma n u al The V o ice Processing System Feature Manual is a n o verall ref e rence describing VP S f eatures. It e xplains what the VPS can do, a nd ho w to obtain the most of it s many f eatures. Sections from the F ea[...]

10 Installati on Manual Precautions f or User s in the United Kingdom This appliance is supplie d with a moulded three pin mains plug f or your saf ety and con venience . A 5 amp fuse is fitted in this plug. Shou ld the fuse need to be rep laced, please ensure tha t t he replacement fuse has a r ating of 5 amps and that it is appro ved b y AST A or[...]

Installation Manual 11 How to r e pl ace the fuse: Open the fuse compar tment with a screwdr iv er and r eplace the fuse an d fuse cov er .[...]

12 Installati on Manual T able of Contents 1 V oice Pr ocessing System Over vie w ................................................... 15 1.1 Basic System Construction ................................................. .......................................... 16 1.1.1 Main Unit .......................................................................[...]

Installation Manual 13 3.2 KX-TVM/NCV Maintenance Console Installation ......................................................... 85 3.3 Starting KX-TVM/NCV Maintenance Console ........................... ................................... 88 4 APT/DPT Integration with a P an asonic KX-T Series PBX ................. 91 4.1 Guidelines f or APT/DPT I[...]

14 Installati on Manual 4.9.17 A Restriction on TWR/TWT Activ ation (KX-TD500 Only) ............................. ................... 152 5 Inband Integration with a P anasonic KX-T Series PBX (K X-TVM50 only) .. 153 5.1 Guidelines f or Inband Integration ................... ............................................................. 154 5.1.1 Wh[...]

Installation Manual 15 Section 1 V oice Pr ocessing System Overview This section pro vides a basic introduction to the VPS and its specifications. It briefly e xpl ains what the VPS can do , and how it is connected to and interacts with the PBX.[...]

1.1 Basic System Construction 16 Installati on Manual 1.1 Basic System Construction 1.1.1 Main Unit The KX-TVM50 is equipped with 2 jac ks. Its flash memory card provides 4 ho urs of recording capacity . The KX-TVM200/KX-NCV200 does not pro vide factory-installed jacks . Its hard disk drive provides 100 0 hours of recording capacity . Both systems [...]

1.1 Basic System Construction Installation Manual 17 1.1.2 System Connection Diagram Remote PC PC PC PC PC USB LAN PBX PBX Server PC Internal Modem Internal Modem DPT/APT/Inband DPT Interface Interface KX-TVM50 KX-TVM200/KX-NCV200 KX-TVM50 KX-TVM200/KX-NCV200 T elephone Company Lines[...]

1.1 Basic System Construction 18 Installati on Manual 1.1.3 Options Optional Car ds—KX-TVM50 Optional Car ds—KX-TVM200/KX-NCV200 1.1.4 Initial Configuration and Expansion Capabilities Model Model Name Maxim um Quan tity KX-TVM502 2-P or t Hybr id Expansion Card 2 KX-TVM503 2-P or t Digital Expansion Card 2 KX-TVM524 Memor y Expansion Card 1 KX-[...]

1.1 Basic System Construction Installation Manual 19 1.1.5 Installer Equipment and Software Requirements The installer m u st u s e a PC and t he KX-TVM/NCV Maintenance Console softw are to configure and customise the VPS . The PC can be connected via th e built-in USB por t of the VPS, or can access the VPS ov er a local networ k via the b uilt-in[...]

1.1 Basic System Construction 20 Installati on Manual 1.1.6 Recommendations f or System Configuration In order f or the V PS to handle ca lls smoothly , generally there should be 1 VPS por t f or ev er y 6 trunks connected to the PBX. If A utomated Attendant (AA) service is used, allotting 1 VPS por t f or ev er y 4 trunks should be sufficient. If [...]

1.1 Basic System Construction Installation Manual 21 73–78 49–52 13 4 79–84 53–56 14 85–90 57–60 15 91–96 61–64 16 97–102 65–68 17 5 103–108 69–72 18 109–114 73–76 19 115–120 77–80 20 121–126 81–84 21 6 127–132 85–88 22 133–138 89–92 23 139–144 93–96 24 PBX KX-TVM200/KX-NCV200 No. of T runks No. of T [...]

1.1 Basic System Construction 22 Installati on Manual 1.1.7 Compatible PBXs The VPS can be integrated with the f ollowing PBXs using the in tegration types listed below . KX-TVM50 KX-TVM200/KX-NCV200 PBX Model Recommended Integration T ype Other Integration T ype KX-TD A Series DPT Integr ation Inband In tegration KX-TD816 DPT Integ ration Inband I[...]

1.2 V oice Mail Integration Installation Manual 23 1.2 V oice Mail Integration 1.2.1 Overview In order f or the VPS to function, it must be integr ated with the PBX it i s connected to. The type of integr ation that is used determines how v oice (caller messages, VPS prompt s, etc.) and data (e xtension status, button pr esses , etc.) are sent betw[...]

1.2 V oice Mail Integration 24 Installati on Manual 1.2.2 Connection Examples—KX-TVM50 DPT Integration When using DPT Integration, VPS ja cks are connected to the digital e xtension por ts of the PBX. Note that only odd numbered VPS jac ks (1, 3, and 5) can be used. Each of these VPS jacks provides 2 VPS por ts and ca n handle 1 call per por t. N[...]

1.2 V oice Mail Integration Installation Manual 25 APT Integration When using APT Integration, VPS jac ks are connected to the h ybrid extension jacks of the PBX. Each VPS jack pro vides 1 VPS port and can handle 1 cal l per por t. Note • Jac k 1 must be connecte d to the PBX. Connection Example (F actory-installed Jac ks, APT Integration Mode) N[...]

1.2 V oice Mail Integration 26 Installati on Manual Inband/No Integration When using Inband/N o Integration, VPS jac ks ar e connected to t he SL T por ts of the PBX. Each VPS jack pro vides 1 VPS por t and can handle 1 call per port. Connection Example (F actory-installed Jac ks and KX-TVM502 × 2, Inband/No Integration Mode) PBX (KX-TDA30) Slot 1[...]

1.2 V oice Mail Integration Installation Manual 27 1.2.3 Connection Examples—KX-TVM200/KX-NCV200 DPT Integration The KX-TVM200/KX-NCV2 00 suppor ts DPT Integr ation only , theref ore it must be connected to the digital e xtension por ts of the PBX. Each VPS jac k provides 2 VPS ports and can handle 1 call per por t. Note • F or DPT Integration,[...]

1.3 Specifica tions 28 Installati on Manual 1.3 Specifications Specification KX-TVM5 0 KX-TVM200/KX-NCV200 Hard ware A vailable P or t Cards 2-P or t Hybrid Expansion Card (KX-TVM502) 2-P or t Digital Expansion Card (KX-TVM503) 4-P or t Digital Expansion Card (KX-TVM204) Number of P or t Card Slots 2 6 Data P or ts USB (built-in) LAN (optional) Mod[...]

1.3 Specifications Installation Manual 29 Software Custom Ser vices Up to 100 Number of Messages Unlimited Length of P ersonal Greeting Messag e Up to 360 s (prog rammabl e) Message Retention Time 1 to 30 da ys, unlimited ( programmab le) Maximum Message Lengt h 1 to 60 min, un limited (programmab le) Maximum Combin ed Length of Messages per Mailbo[...]

1.3 Specifica tions 30 Installati on Manual[...]

Installation Manual 31 Section 2 Installation This section e xplains how t o install the VPS and its optional cards .[...]

2.1 Bef ore Installation 32 Installati on Manual 2.1 Bef ore Installation Please read the follo wing precau tions before installing the VPS . Installation Precautions The VPS should be wall-moun ted. Improper placemen t of the system ma y re sult in malfunction, noise, or discolour ation. Av oid instal ling the VPS in the f ollowing places: • in [...]

2.1 Before Installation Installation Manual 33 En vir onmental Requirements (KX-TVM200/KX-NCV200 only) The hard disk driv e is sensitiv e to cold, heat, drynes s, humidity , shock, vibrat ion, and magnetic fields . Please obser ve the conditions spec ified below . Hard Disk Drive Usa g e En vir onment Allowab le Relative Humidity vs. T emperature O[...]

2.1 Bef ore Installation 34 Installati on Manual Necessary T ools (not supplied) T wisted pair 4-conductor cables are needed f or connect ing the VPS to the PBX. For the KX-TVM50, twisted pair 2-conducto r cables are needed if using In band or None Integration. A USB cable is needed w h en connec ting the VPS to the PC that will used f or programmi[...]

2.2 Unpacking Installation Manual 35 2.2 Unpac king The f ollowing items are included with t he VPS. KX-TVM50 KX-TVM200/KX-NCV200 Main Unit 1 1 A C Adaptor 1 1 AC Co rd 1 1 Screws (W all Mounting) 5 5 W ashers (W all Mounting) 5 5 Cable str ap 1 1 CD-ROM 1 1[...]

2.3 Names and Locations 36 Installati on Manual 2.3 Names and Locations Outside/Inside View KX-TVM50 1. Run Indicato r 2. Alarm Indicator 3. Dummy Co ver Plates (f or P or t Card Sl ots 2 and 3) 4. F actor y-installed Jac ks 5. Reset Button 6. Shutdown Button 7. Mode Switch 8. USB P or t 9. Dummy Cov er Plate (for LAN Interface Card) 10. Dummy Co v[...]

2.3 Names an d Locations Installation Manual 37 KX-TVM200/KX-NCV200 1. Run Indicator 2. Alar m Indicator 3. Dummy Cov er Plates (f or Port C ard Slots 1 to 6) 4. Reset Bu tton 5. Shutdown But ton 6. Mode Switch 7. LAN P or t 8. USB P or t 9. Dummy Cover Plate (f or Modem Card) 10. Ear th T e rminal 11. DC IN 12. Po w er S w i t ch 7 6 5 4 8 9 11 10[...]

2.3 Names and Locations 38 Installati on Manual System Components Run Indicator Lights during normal operation; fl ashes when th e system is off-line and cannot re ceive calls . Alarm Indicator Flashes when a system erro r is detected or while the VPS is prep aring to shutdown. Lights when the shutdo wn procedure is complete. Reset Button Resets th[...]

2.3 Names an d Locations Installation Manual 39 When setti ng the Mode Switch to any positio n (excep t 0): 1. Disconnect the port cables from the VPS . 2. T ur n the power s witch off . 3. Set the Mode Switch. 4. T urn the power s witch bac k on. 5. Connect the po rt cables. 6. Confir m that the Run Indicator blinks the same n umb er of times as t[...]

2.3 Names and Locations 40 Installati on Manual LAN P or t (Optiona l for KX-TVM50) Used to access the VPS o ver an Ethernet network. USB P or t Used to access the VPS via US B . Earth T erminal Must be connected to an earth source with less than 1 resistance . DC IN Used to su pply po wer to the VPS from the AC Adaptor . Po we r S w i tc h Star ts[...]

2.4 Installation Overview Installation Manual 41 2.4 Installation Overview The f ollowing is an ov er view of the steps needed to in stall optional cards and prepare the VPS hardware f o r u se . Onc e hardware installation is complete, see Customising the System f or instructions on software setup and VPS customisation. CA UTION The inf or mation [...]

2.5 Openin g/Closing the Cove rs 42 Installati on Manual 2.5 Opening/Closing the Co vers The model shown h ere is the KX-TVM200/KX-NCV200, ho wev er this procedure is the same f or the KX-TVM50. Opening the Covers 1. Push the release b utton in the direction sho wn below (1), and slide th e cable co ver in the direction sho wn below (2). T ur n the[...]

2.5 Openin g/Closin g the Co vers Installation Manual 43 3. While holding both tab s locat ed on the sides of the front cov er , s wing the cov er open as shown. Remo ving/Attaching the Fr ont Cover Y ou ma y also detach the fr ont cov er from its hinges . Remov ing the Fr ont Cover While holding the f ront cov er open at a 45 an gle, lift the co v[...]

2.5 Openin g/Closing the Cove rs 44 Installati on Manual Attaching the Fr ont Cover Fit the front co ver to the main unit as shown below , then close the front cover . Closing the Co vers 1. Close the fron t co ver , then tigh ten the 3 screws. Screw[...]

2.5 Openin g/Closin g the Co vers Installation Manual 45 2. Attach the rear hooks on th e cable cov er to the main unit, th en swing the cab le cov er closed so that the fron t hooks fit in place. 3. Slide the cable co ver down until it locks .[...]

2.6 Removing the Dumm y Cover Plates 46 Installati on Manual 2.6 Remo ving the Dumm y Co ver Plates Bef ore installing optional cards , cut and remove the appropriate du mm y cover plates from the main unit using cutting pliers, as sho wn below . The model shown h ere is the KX-TVM200/KX-NCV200, ho wev er this procedure is the same f or the KX-TVM5[...]

2.7 Installing Op tion al Cards—KX-TVM50 Installation Manual 47 2.7 Installing Optional Car ds—KX-TVM50 The KX-TVM50 can be expanded b y inst alling the follo wing optional cards . CA UTION Before installing optional car ds, it i s very important that the powe r to the unit be turned off. Bef ore touching the optiona l cards or an y components [...]

2.7 Install ing Optional Ca rds—KX-TVM50 48 Installati on Manual 2.7.1 2-P ort Hybrid Expansion Card (KX-TVM502) Each KX-TVM502 adds 2 por ts to the VPS which can be used for DPT , APT , Inband, or No Integr ation. KX-TVM502 cards can be installed in slo ts 2 and 3 of the VPS. Include d Items Screws × 2 Installation 1. P osition the fron t o f t[...]

2.7 Installing Op tion al Cards—KX-TVM50 Installation Manual 49 2. Insert an d tighten the scre ws a s shown. Note • The KX-TVM502 oper ates at SEL V . Screw[...]

2.7 Install ing Optional Ca rds—KX-TVM50 50 Installati on Manual 2.7.2 2-P ort Digital Expansion Card (KX-TVM503) Each KX-TVM503 adds 2 por ts to the VPS which can be used for DPT Integr ation. KX-TVM503 cards can be in stalled in slots 2 and 3 of the VPS. Include d Items Screws × 2 Installation 1. P osition the fron t o f the card so that the j[...]

2.7 Installing Op tion al Cards—KX-TVM50 Installation Manual 51 2. Insert an d tighten the scre ws a s shown. Note • The KX-TVM503 oper ates at SEL V . Screw[...]

2.7 Install ing Optional Ca rds—KX-TVM50 52 Installati on Manual 2.7.3 Memory Expansion Card (KX-TVM524) The KX-TVM524 adds an additi onal 4 hours of recording time to the VPS . Include d Items None Installation 1. Inser t the card betw een the guide rails and slide it do wn as sh own. 2. Secure the latch b y flipping it tow ard the centre of the[...]

2.7 Installing Op tion al Cards—KX-TVM50 Installation Manual 53 2.7.4 LAN Interface Car d (KX-TVM594) The KX-TVM594 allows the VPS to be accessed ov er a lo cal area network (LAN) for administr ation pur poses. Included Items Screw × 1 Installation 1. Inser t t he card between the guide r ails and slide it down as sho wn. 2. Secure the latch b y[...]

2.7 Install ing Optional Ca rds—KX-TVM50 54 Installati on Manual 3. Inser t and t ighten the scre w as shown. Screw[...]

2.7 Installing Op tion al Cards—KX-TVM50 Installation Manual 55 2.7.5 Modem Card (KX-TVM296) The KX-TVM296 allows the VPS to be access ed remotely for admi nistr ation pur poses. Included Items Screw × 1 Installation 1. Inser t t he card between the guide r ails and slide it down as sho wn. 2. Secure the latch b y flipping it tow ard the centre [...]

2.7 Install ing Optional Ca rds—KX-TVM50 56 Installati on Manual 3. Inser t and t ighten the scre w as shown. Note • The KX-TVM296 oper ates at TNV . Screw[...]

2.8 Installing Optional Cards—KX-TVM200/KX-NCV200 Installation Manual 57 2.8 Installing Optional Car ds—KX-TVM200/KX- NCV200 The KX-TVM200/KX-NCV200 can be e xpanded by installing the f ollowing optional cards. CA UTION Before installing optional car ds, it i s very important that the powe r to the unit be turned off. Bef ore touching the optio[...]

2.8 Install ing Optional Cards—KX-TVM200/KX-NCV200 58 Installati on Manual 2.8.1 4-P ort Digital Expansion Card (KX-TVM204) Each KX-TVM204 adds 4 por ts to the VPS which ca n be used f or DPT Integrat ion. KX-TVM 204 cards can be installed in slots 1 to 6 of t he VPS. Include d Items Extension Bolt × 3, Screw × 3 Installation 1. P osition the f[...]

2.8 Installing Optional Cards—KX-TVM200/KX-NCV200 Installation Manual 59 2. Inser t the new extension bolts (include d with the card) into the holes on the card, and tighten them to secu re the card. Extension Bolt[...]

2.8 Install ing Optional Cards—KX-TVM200/KX-NCV200 60 Installati on Manual Installing Car ds in Slot 5 or Slot 6 When installing a card in Slot 5 or 6, secure the card using the screws included with the card, instead of the extension bolts. Note • The KX-TVM204 oper ates at SEL V . Screw[...]

2.8 Installing Optional Cards—KX-TVM200/KX-NCV200 Installation Manual 61 2.8.2 Modem Card (KX-TVM296) The KX-TVM296 allows the VPS to be access ed remotely for admi nistr ation pur poses. Included Items Screw × 1 Installation 1. Inser t t he card between the guide r ails and slide it down as sho wn. CA UTION When installing op tional cards, do n[...]

2.9 PBX Connectio ns 62 Installati on Manual 2.9 PBX Connections 2.9.1 Connecting to the PBX One jack of the VPS can be connected to 1 jack of the PBX. F or APT/DPT Integration, use a 4- conductor cable to connec t the VPS and PBX. For Inba nd or None Integr atio n (KX-TVM50 only), use a 2-conductor (T a nd R) cable. Y G R B Y G R B 4-Conductor Cab[...]

2.9 PBX Connections Installation Manual 63 2.9.2 Modular Plug Connection Inser t the mo dular plug of each telephone cord into an a vailab le modular jack of the VPS . Note • When the VPS and PBX use APT or DPT Inte gr ation, use 0.5 mm telephone cords. The maximum length of each telephone cord connecting the VPS and PBX should be under 100 m. KX[...]

2.10 PC Connection 64 Installati on Manual 2.10 PC Connection A PC connected to the VPS can be used to prog ram various VPS settings. 2.10.1 USB Connection An on-site PC can be co nnected to the VPS via USB. Note • W e recommend using a USB cab le of no more than 5 m in length. PC T o USB por t KX-TVM200/ KX-NCV200 KX-TVM50[...]

2.10 PC Connection Installation Manual 65 2.10.2 LAN Connection An on-site PC can be connected to the VPS o ver a local area net wor k (LAN) . F or the KX-TVM50, an optional LAN Interf ace Card must be installed in the VPS . Note • Use a categor y 5 cross cable (user-supplied) when connecting the VPS to a switching hub . 2.10.3 Modem Connection T[...]

2.10 PC Connection 66 Installati on Manual Note • Do not connect the modem dire ctly to the network. Connec t the modem to the PBX as you would a standard single line telephon e (SL T). Off-site pro gramming is possib le if trunk (CO line) calls from the remote PC are routed to the e x tens ion port connected to the VPS modem. Note tha t t he eff[...]

2.11 Frame Earth Connection Installation Manual 67 2.11 Frame Ear th Connection IMPOR T ANT Connect the frame of t he main unit to earth. The ear thing p lug of the A C c able pro vides some prot ection from ext ernal noise and lightning strikes, b ut it may not be enough to fully pr otect the unit. A permanent connec tion between earth and the ear[...]

2.12 Conn ecting the A C Adaptor 68 Installati on Manual 2.12 Connecting the A C Adaptor 1. Plug the DC connector of th e AC adapto r into DC IN. KX-TVM50 KX-TVM200/KX-NCV200 A C Adaptor DC Connector DC IN 2 1 A C Adaptor DC Connector DC IN 2 1[...]

2.12 Conn ecting the A C Adaptor Installation Manual 69 2. Confir m that the VPS po wer switch is in the "OFF" position, then plug the A C cord into the AC adaptor , then plu g the other end into an A C outlet. IMPOR T ANT KX-TVM50: Use onl y the included P anasonic A C adaptor , par t n umber PSLP1322. KX-TVM200/KX-NCV200: Use onl y the [...]

2.13 Securing the Cables 70 Installati on Manual 2.13 Securing the Cables The model shown h ere is the KX-TVM200/KX-NCV200, ho wev er this procedure is the same f or the KX-TVM50. 1. Attach the include d strap to either of the 2 r ails depending on your pr eference . 2. Bind the cables as shown. Rail Rail[...]

2.13 Securing the Cables Installation Manual 71 3. Attach the cable cov er (2.5 O pening/Closing the Cov ers ). Note • For saf ety re asons, do not stretch, bend, or pinch the cab les. • If you prefer , you can cut the othe r side of the cable cover and run t he cab le s through that opening. F or saf ety reasons, smooth the cut edges. Cable Co[...]

2.14 Initialisi ng the VPS During Inst allation 72 Installati on Manual 2.14 Initialising the VPS During Installation Bef ore programming the VPS f or the first time , perf or m the initialisa tion procedure described below . All settings are reset to t heir default v alues. Recorded messa g es are e rased . System Prompts (includin g customised pr[...]

2.15 W all Mounting Installation Manual 73 2.15 W all Mounting 2.15.1 W all Mounting the VPS Mounting on a W ooden W all 1. Place the appropriate w all mounting template (f ound on the last 2 pages of this man ual) on the wall to mar k the locations where th e 3 screws need to be placed . 2. Install the scre ws and wa shers (included) in th e wall.[...]

2.15 W all Mount ing 74 Installati on Manual 3. Mount the unit as sh own. Note • Do not b lock the ope nings of the unit. Allow space o f at least 20 cm abov e and 10 cm on the sides of the unit. • Mak e sure that the wall behind t he u nit is flat and free of obstructions so that th e openings on the back of the unit will not be b lock ed. •[...]

2.15 W all Mounting Installation Manual 75 Mounting on a Concrete or Mortar W all CA UTION When driving the mounting scre ws into the wall, be careful t o a voi d touching any metalwork (metal/wire laths , e tc.), conduits, or electric al cab les b ur ied in the wall. 1. Place the appropriate w all mounting template (f ound on the last 2 pages of t[...]

2.15 W all Mount ing 76 Installati on Manual 4. Mount the unit as sh own. Note • Do not b lock the ope nings of the unit. Allow space o f at least 20 cm abov e and 10 cm on the sides of the unit. • Mak e sure that the wall behind t he u nit is flat and free of obstructions so that th e openings on the back of the unit will not be b lock ed. •[...]

2.15 W all Mounting Installation Manual 77 2.15.2 W all Mounting the A C Adaptor Mounting on W ooden W all 1. Place the A C adaptor wall moun ting template (f ound later in this section) on th e w all to mark the locations where the 2 scre ws need to be placed. 2. Install the scre ws and wa shers (included) in th e wall. Note • Drive the screws i[...]

2.15 W all Mount ing 78 Installati on Manual Mounting on Concre te or Mor tar W all CA UTION When driving the mounting scre ws into the wall, be careful to a void touchi ng any metalwork (metal/wire laths , etc.), conduits, o r ele ctr ical cab les buried in the wa ll. 1. Place the A C adaptor wall m ounting template (f ound later in this section) [...]

2.15 W all Mounting Installation Manual 79 4. Mount the A C adaptor as shown.[...]

2.15 W all Mount ing 80 Installati on Manual W all Mounting T e mplate f or A C Adaptor Please cop y this page and use as a ref erence for w all mounting the KX-TVM50. Note • When y ou pr int o u t this page, the dimension s of the wall mounting template may de viate slightly from the me asurements indicated in t he template. Confirm that the mar[...]

2.15 W all Mounting Installation Manual 81 Please copy this page and use as a reference f or wall mounting the KX-T VM200/KX-NCV200. Note • When y ou print out this page , the dimensions of the wall mounting templa te may de viate slightly from the measur ements indicated in the templa te. Confirm that the markings on the printed page reflect the[...]

2.15 W all Mount ing 82 Installati on Manual[...]

Installation Manual 83 Section 3 Installing KX-TVM/NCV Maintenance Console This section e xplains how t o inst all KX-TVM/NCV Maintenance Console o n a PC .[...]

3.1 Overview 84 Installati on Manual 3.1 Over vie w After wall mounting and connecti ng the VPS to the PBX, y ou can be gin programming the VPS. This progr amming should be perf ormed by the insta ller , using the KX-TVM/NCV Maint enance Console softwa re. This softw are can be used to set system paramete rs, change system prompts , diagnose system[...]

3.2 KX-TVM/NCV Maintena nce Con sole Installation Installation Manual 85 3.2 KX-TVM/NCV Maintenance Console Installation System Requirements Required Operating System Microsoft Windows 98 SE, Windo ws Me, Windows 2000, or Windows XP Minim um Hardwar e Requirements CPU : 133 MHz Intel P entium mi croprocessor HDD : 300 MB of av ailab le hard disk sp[...]

3.2 KX-TVM/N CV Maintenance Cons ole Installation 86 Installati on Manual Installing KX-TVM/NCV Maintenance Console Note • T o install or uninstall the sof tware on a PC running Windows 2000 Prof essional or Windo ws XP Prof essional, you m u st b e logged in as a user that is in either the "Administrator s" o r "P ow er Users"[...]

3.2 KX-TVM/NCV Maintena nce Con sole Installation Installation Manual 87 Windows M e 1. Connect the PC to the PBX with a USB cab le. The Add New Har dware Wizard will appear . 2. Select Specify the location of the d river [Adv anc ed] , then clic k Next . 3. Select Sear ch for the best driver f or y our device. [Recommended] . 4. Select Specify a l[...]

3.3 Star ting KX-TVM/NCV Maintenance Console 88 Installati on Manual 3.3 Star ting KX-TVM/NCV Maintenance Console The instructions listed belo w explain ho w to star t KX-TVM/NCV Maintena nce Console. These instructions are for when co nnecting to the VPS via USB. Note • The screenshots sho wn here are f or refere nce only , and ma y d iffer fr o[...]

3.3 Starting KX-TVM/NCV Maintenance Console Installation Manual 89 4. The main window is displa yed. Note • Y ou can change the displa y language by clic king "Utility" → "Set Langua g e..." , then selecting th e desired language and clic king "OK" . • T o confirm or change the parameters in the Set Default P ara[...]

3.3 Star ting KX-TVM/NCV Maintenance Console 90 Installati on Manual Note • T o connect to th e VPS via LAN, first connect to the VPS via USB and set the app ropr iate LAN settings. Ref er to 1.8.12 Utility — LA N Settings in the Programming Man ual. • T o connect to th e VPS via modem, refe r to 1.4.3 Connect—Modem (optional) in t he Progr[...]

Installation Manual 91 Section 4 APT/DPT Integration with a P anasonic KX-T Series PBX This section e xplains how to configure P anasonic KX- T ser ies PBXs to use APT/DPT Integration with the VPS.[...]

4.1 Guidelines f or APT/DPT Integration 92 Installati on Manual 4.1 Guidelines f or APT/DPT Integration 4.1.1 What is APT/DPT Integration? In order fo r the VPS to function, it must be integr ated with th e PBX it serves . The type of integration that is used determines how v oice (caller messages, VPS prompts , etc.) and data (e xtension status, b[...]

4.1 Guidelines for APT/DPT Integration Installation Manual 93 Caller Name Announcement (System/ P ersonal)* 2 The VPS announces the prerecorded caller name when: (1) e xtension users list en to messages from assigned n umbers left in their mailbo x es, (2) the VPS transf ers calls from assigned numbers to the users , and (3) the VPS pages the u s e[...]

4.1 Guidelines f or APT/DPT Integration 94 Installati on Manual T wo-wa y Re cor ding Subscribers can record conversations into their own ma ilbox es by pressing a preprogr ammed fle xible bu tton. T wo-wa y T ransfer Subscribers c a n rec o rd con versations into another person' s mailbox b y pressing a preprogrammed fle xible button. and dia[...]

4.2 KX-TD A Series PBX Progra mming f or DPT Integration Installation Manual 95 4.2 KX-TD A Series PBX Pr ogramming for DPT Integration The screen shots s hown in this section a re for the KX-TD A200. Pr ogramming proced ures and av ailability ma y vary b y country/area, software ver sion, etc. Ref er to the documentati on incl uded with the PBX or[...]

4.2 KX-TD A Series PBX Progra mming f or DPT Integration 96 Installati on Manual a) Go to the "Configuration-Extension P ort" screen. F ollow the proced ure below f or the e x tension por t which you want to assign as a VM por t. b) Set the por t 's "Connection" to "OUS" . c) Select the attrib ute of "D PT Pr[...]

4.2 KX-TD A Series PBX Progra mming f or DPT Integration Installation Manual 97 [Example Sett ings (1)] Progr a m the PBX so that all trunk calls ar e directed to the VPS (DIL feature). 1) Go to the "CO & Incoming Call-DIL T able & P ort Sett ing" screen. 2) Assign "DIL De stination Day/ Night/Lunch/Break" f or each trun[...]

4.2 KX-TD A Series PBX Progra mming f or DPT Integration 98 Installati on Manual [Example Settings ( 2)] Program the PBX to direct incoming trunk calls to an oper ator, and to then direct those calls to the VPS when the operator does not ans wer . a) Progr am the PBX so that incoming trunk calls are directed to an ope rator (DIL f eature). 1) Go to[...]

4.2 KX-TD A Series PBX Progra mming f or DPT Integration Installation Manual 99 b) Program the PBX so that unansw ered calls to the operator are redirected to the VPS (Intercept Routing No Answ e r f eature) . 1) Go to the "Extension-Wir ed Extension-Extension Settings" screen. 2) Assign "Inter cept Destination Da y/Night/Lunch/Brea [...]

4.2 KX-TD A Series PBX Progra mming f or DPT Integration 100 Installation Manual c) Set the amount of time bef ore a call is considered "u nansw ered" and theref ore f orwarded to the VPS (Intercept Routing No Ans wer timer). 1) Go to the "System-Timer s & Counters-CO / Extension" screen. 2) Assign "Inter cept Timer&quo[...]

4.2 KX-TD A Series PBX Progra mming f or DPT Integration Installation Manual 101 d) Program the PBX so that it will dire ct intercepted ca lls to the VPS . 1) Go to the "Gr oups-VM(DPT) Group- System Setting" screen. 2) Select " Disable " as the par ameter f o r " Intercept to Ma ilbox ". 3) Clic k "Apply" to[...]

4.2 KX-TD A Series PBX Progra mming f or DPT Integration 102 Installation Manual [Example Settings ( 3)] Program the PBX to direct incomi ng trunk calls to an Incoming Ca ll Distribution (ICD) group , and to then direct those calls to the VPS when they ar e not ans wered. a) Progr am the PBX so that incoming trunk calls are directed to an ICD g rou[...]

4.2 KX-TD A Series PBX Progra mming f or DPT Integration Installation Manual 103 b) Program the PBX so that unans wered calls to the ICD group are redirected to the VPS (ICD Group Ov erflow f eature). 1) Go to the "Gr oups-Incoming Call Distribution Group-Gr oup Settings" screen. 2) Assign "Time out & Man ual Queue Redirection-De[...]

4.2 KX-TD A Series PBX Progra mming f or DPT Integration 104 Installation Manual c) Program the PBX so that it will direct o v erflow ed calls to the ICD group's mailbo x. 1) Go to the "Gr oups-VM(DPT) Group-Sys tem Setting" screen. 2) Select " Enable " as the parameter f or " Intercept to Mai lbox ". 3) Click &qu[...]

4.3 KX-TD A Series Feature Programming for DPT Integration Installation Manual 105 4.3 KX-TD A Series Feature Pr ogramming for DPT Integration The f ollowing VPS features are func tional on an y KX-T7xxx propr i etar y telephone that is connected to the PBX. Progra mming procedures a nd availa bility may v ary by country/area, softwa re version, et[...]

4.3 KX-TD A Series Feature Prog ramming for DPT Integration 106 Installation Manual 4.3.3 Live Call Screening P assw or d Cancelling T o cancel the pass word, f ollow the procedure be low . (It is not necessary to enter P ersonal Progr amming to activate th is feature). PC pr ogramming is also a vailab le (see 4.3.6 Liv e Call Screening Assignment [...]

4.3 KX-TD A Series Feature Programming for DPT Integration Installation Manual 107 4.3.5 Live Call Screening Priv at e/Hands-Free Mode Assignment This program assigns a VPS response f or when a messa ge is being left in a mailbo x. It deter mines whether an alarm tone is sent and whethe r the recorded message is pla yed through th e built-in speak [...]

4.3 KX-TD A Series Feature Prog ramming for DPT Integration 108 Installation Manual 4.3.6 Live Call Screening Assignment via PC Pr ogramming The KX-TD A series users can prog ram Live Call Screen ing features via PC pr ogramming. F ollow the procedure belo w to assign each f eature. 1. Go to "Extension-Wired Extension-Extension Settings" [...]

4.3 KX-TD A Series Feature Programming for DPT Integration Installation Manual 109 4.3.7 Live Call Screening Button Assignment F or the Liv e Call Screening f eature to work at an e xtension, the exten sion must ha ve an LCS b utton lit at the time of th e message reception. This butto n must either be a DSS/BLF or CO b utton with a lamp . Follo w [...]

4.3 KX-TD A Series Feature Prog ramming for DPT Integration 110 Installation Manual 4.3.8 T wo-wa y Recor d ing (TWR) Button Assignment F or the T wo-wa y Recording f eature to work at an e xtension, the e xtension must ha ve a TWR b utton. This but ton must either be a DSS/BLF or CO butto n with a lamp. Follo w the procedure belo w to assign a TWR[...]

4.3 KX-TD A Series Feature Programming for DPT Integration Installation Manual 111 4.3.10 One-T ouch T w o-way T ransfer (One-T ouch TWT) Button Assignment F or the One-T ouch T wo-wa y T ransf er f eature to work at an e xtension, the extensio n must hav e a One- T ouch TWT button on it. This b utton must either be a DSS/BLF or CO b utton with a l[...]

4.3 KX-TD A Series Feature Prog ramming for DPT Integration 112 Installation Manual 4.3.11 V oice Mail T ransfer (VTR) Button Assignment F o r the V oice Mail T rans f er f e ature to work at an e xtension, t he e xtension m us t ha ve the VTR button. This but ton must either be a DSS/BLF or CO butto n with a lamp. Follo w the procedure belo w to a[...]

4.3 KX-TD A Series Feature Programming for DPT Integration Installation Manual 113 Note • The screen shot abo ve is an e xample of the KX-TD A200. 2. Select "Extension Number / Name" for wh ich you want to pr ogram. 3. Assign the desire d Ke y T ype to the K ey Location y ou wish to progr a m. When "T wo-wa y Record", "T [...]

4.3 KX-TD A Series Feature Prog ramming for DPT Integration 114 Installation Manual 4.3.14 T w o-way Recor ding (TWR) into Mailbo x This f eature allows e xtension users to record conv ersations into their own mailbo x es by pressing the T wo-w ay Recording (TWR) b utton. 4.3.15 T w o-way T ransfer (TWT) into Mailbo x This feature allows an e xtens[...]

4.4 KX-TE Series PBX Programming for APT Integration Installation Manual 115 4.4 KX-TE Series PBX Pr ogramming f or APT Integration The instructions in this section are f or progra mming a KX-TE series PBX via the Operating and Maintenance T ool. T o program a KX-TE series PBX using the Manager Extension, follow the instructions for KX-T A series P[...]

4.4 KX-TE Series PBX Progra mming f or APT Integration 116 Installation Manual When "Jac k 7 & 8" is selected, extension jac k numbers 07 and 08 will be in extension group 7 automatically . Like wise, when "J ack 15 & 16" is se lected, extension jac k numbers 15 and 16 will be in extension g roup 8 automatically . Also t[...]

4.4 KX-TE Series PBX Programming for APT Integration Installation Manual 117 Example trunk f eature settings: a) If the VPS is ans wering all calls: Go to the "3.CO-1.Li ne Mode" screen. Program all lines DI L to the first e xtension of the V oice Mail hunt group . The PBX will allo w incoming tr unk calls to hunt on ly if the trunks are [...]

4.4 KX-TE Series PBX Progra mming f or APT Integration 118 Installation Manual immediately f o r all time modes . T o give the op er ator time to answer the call bef ore the VPS pic ks up, we r ecommend setting the dela y to a fe w seconds f or each extensio n connected to the VPS . Set a differ ent delay time f or each e xtension connected to the [...]

4.4 KX-TE Series PBX Programming for APT Integration Installation Manual 119 VPS. Set a dif ferent de lay time f or each e xtension connected to the VPS . Finally , go to the "3.CO-Line Mode" scre en and set all trunk types to "Normal". Click "Apply" to sav e the changed data. 3. Complete the PBX-VPS connection b y fol[...]

4.5 KX-TD S eries PBX Progra mm ing f or DPT In tegration 120 Installation Manual 4.5 KX-TD Series PBX Pr ogramming f o r DPT Integration F o r KX-TD500 prog ramming, refer to 4.6 KX- TD500 PBX Programming f or DPT Integration. Programming pr ocedures and av ailability may v ary by country/area, software version, et c. Refer to the documentation in[...]

4.5 KX-TD Series PBX Programming f or DPT Integration Installation Manual 121 c) Enter the system number ( [0] or [1] , master/slav e). The PBX disp la ys the ROM version and the date it w as created. 2. Set the date and time using System P r o g ram [0 00] . 3. Set PBX e xtension numbering using System Program [003] . 4. Assign the V oice Ma il po[...]

4.5 KX-TD S eries PBX Progra mm ing f or DPT In tegration 122 Installation Manual 6. Make sure all installati on and line connections hav e been completed as described in Section 2 Installation. 7. Connect the jack assign ed in Step 4 to the VPS . 8. Complete the PBX-VPS conne ction by f ollowing from step 1 of 4.8 Completing the PBX-VPS Connection[...]

4.5 KX-TD Series PBX Programming f or DPT Integration Installation Manual 123 4.5.2 KX-TD1232 Series PBX Pr ogramming via the Operating and Maintenance T ool Follow t hese steps after communication bet w e en the KX-TD1232 and the programming software has bee n established. Refe r to the Operating and Maintenance man ual for connection inf ormation[...]

4.5 KX-TD S eries PBX Progra mm ing f or DPT In tegration 124 Installation Manual 2. Go to the Main Men u. Choose "System Data Programming" (BA TCH [1] or INTERACTIVE [2]). 3. Choose "System" from the System Data Programming Main Menu. 4. Choose "V oice Mail Integration" from the System Menu. 5. First, enter t he por t[...]

4.6 KX-TD500 PBX Programming f or DPT Integration Installation Manual 125 4.6 KX-TD500 PBX Pr ogramming f or DPT Integration F ollow the procedur e below to program the VPS ca rd(s) f or DPT Integration. Progra mming procedures a nd availa bility may v ary by country/area, softwa re version, etc. Refer to the documenta tion included with the PBX or[...]

4.6 KX-TD5 00 PBX Program ming for DPT Integration 126 Installation Manual 2. Confirm the LPR vers ion of the card. Note • The LPR V ersion must be "2" or higher f or the first VPS card (101 : DLC/DHLC), or "1" or higher f or the second VPS card (104: DLC/DHLC).[...]

4.6 KX-TD500 PBX Programming f or DPT Integration Installation Manual 127 3. Assignment of the ports to be connected to the VPS a) Go to the "1-3 Extension P ort Assignment" screen. b) Select the appropriate VPS card (101: DL C/DHLC or 104: DLC/DHLC) in the "Car d No." menu. c) Set the attribute of the v a lid ports to be connec[...]

4.6 KX-TD5 00 PBX Program ming for DPT Integration 128 Installation Manual 4. Assignment of VPS ca rd and it s model a) Go to the "1-4 VPS (DPT) P ort Assignment" screen. b) Select the appropriate VPS unit n umber from the "TVP No." menu. c) Select y our VPS model in the "T ype" menu. TVM50: Select "TVP200-1"[...]

4.6 KX-TD500 PBX Programming f or DPT Integration Installation Manual 129 5. Assignment of the e xtension por ts conne cted to the VPS a) Continue the pr ogramming in the "1-4 VPS (DPT) P o rt Assignment" screen. b) Select the extension por t number of th e card (DLC/DHLC) to w hich the VPS (DPT) jack is to be conn ected to in the "P[...]

4.6 KX-TD5 00 PBX Program ming for DPT Integration 130 Installation Manual 6. T o set the tr unk f eatures, follo w th e instructions in "Setting s for the trun k f eatures" (5.6 KX-T D500 PBX Programming f or I nband Integration). Note • If you want to use the features which utilise D I D numbers (e.g., T oll Saver , DID Call Routing),[...]

4.7 KX-T A Series PBX Programming f or APT Integration Installation Manual 131 4.7 KX-T A Series PBX Pr ogramming f or APT Integration Progra mming procedures a nd availa bility may v ary by country/area, softwa re version, etc. Refer to the documenta tion included with the PBX or consult you r de aler for more information . Note • The fo llowing[...]

4.7 KX-T A Series PBX Progra mming f o r APT Integration 132 Installation Manual Fr o m t h e SYS-PGM NO ? screen: a) Enter [130] (f or VPS1) or [131] (for VPS2). b) Press the NEXT button (SP-PHONE). Screen output: Disab le c) Press the SELECT button (A UT O-ANSWER). Screen output: P or t 7 or P or t 15 d) T o assign 2 jac ks, press the SELECT b ut[...]

4.7 KX-T A Series PBX Programming f or APT Integration Installation Manual 133 Mail hunt group as the desti nation f or calls received on ea ch tr unk. The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first por t of the h unt group . Lines progr ammed as "Nor mal" do n o t hunt. b) If the VPS is only ans w[...]

4.8 Completing th e PBX-VPS Connection 134 Installation Manual 4.8 Completing the PBX-VPS Connection Once you ha ve finished insta lling all optional cards , connecti ng all telephones to the PBX, and configuring the PBX for APT/DPT Inte gr ation, proceed with the follo w i ng steps to comp lete and test the PBX-VPS connection. 1. Star t KX-T VM/NC[...]

4.8 Completing the PBX-VPS Connection Installation Manual 135 Note • If the correct lines are not online, make sure the corr ect PBX type is sele cted, that the PBX is properly programmed f or APT /DPT Integration, and that the PBX and VPS are connected by 4- conductor cables . 7. T o test the connection, dial the extension n umb er of the VPS fr[...]

4.8 Completing th e PBX-VPS Connection 136 Installation Manual 7 6 8 KX-TE or KX-TA Series PBX VPS 1 Port 1 Extension 107 Port 2 Extension 108 Extension 106 Mailbox for Extension 106 15 16 Port 1 Extension 115 Port 2 Extension 116 VPS 2[...]

4.9 KX-T A, KX-TD , and KX-T E Series PBX Feature Programm ing for APT/DPT Integr ation Installation Manual 137 4.9 KX-T A, KX-TD , and KX-TE Series PBX Feature Pr ogramming f or APT/DPT Integration The f ollowing VPS features are func tional on an y KX-T7xxx propr i etar y telephone that is connected to the PBX. Progra mming procedures a nd availa[...]

4.9 KX-T A, KX-TD, and KX-TE Series PBX F eature Programming f or APT/DPT Integration 138 Installation Manual 4. Hang up or press the SP-PHONE button. 5. Repeat these steps f or each telephone . 4.9.3 Live Call Screening P assw or d Cancelling T o cancel the pass word, f ollow the procedure belo w . (It is not necessary to enter PITS Progra mming t[...]

4.9 KX-T A, KX-TD , and KX-T E Series PBX Feature Programm ing for APT/DPT Integr ation Installation Manual 139 4.9.5 Live Call Screening Priv at e/Hands-Free Mode Assignment This program assigns a VPS response f or when a messa ge is being left in a mailbo x. It deter mines whether an al er t tone is sent or whether the recorded message is pla yed[...]

4.9 KX-T A, KX-TD, and KX-TE Series PBX F eature Programming f or APT/DPT Integration 140 Installation Manual 1. Go to "4-2 Extensio n Line" sc reen. 2. Select the "Card No." and "Port No." which you are go ing to program. 3. In "LCS Settings": a) T o set LCS P ass word, Enter a 3-digi t number (using "0[...]

4.9 KX-T A, KX-TD , and KX-T E Series PBX Feature Programm ing for APT/DPT Integr ation Installation Manual 141 KX-TE Series 1. Go to "2.Extension - 2.F eature Setti ngs". 2. Under "LCS P assword": a) T o set the LCS P ass word, enter a 3–digit n umber (using "0–9"). b) T o cancel the LCS P ass word, delete the 3?[...]

4.9 KX-T A, KX-TD, and KX-TE Series PBX F eature Programming f or APT/DPT Integration 142 Installation Manual 6. Go to "2.Extension - 3.P T personal settings". 7. Under "LCS Mode", select "Private" or "Hands-free". 8. Click "Apply" to sa ve the changed data.[...]

4.9 KX-T A, KX-TD , and KX-T E Series PBX Feature Programm ing for APT/DPT Integr ation Installation Manual 143[...]

4.9 KX-T A, KX-TD, and KX-TE Series PBX F eature Programming f or APT/DPT Integration 144 Installation Manual 4.9.7 Live Call Screening Button Assignment F or the Live Call Scr eening feat ure to work at an e xtension, the e xtension must ha ve an LCS b u t ton lit at the time of th e message reception. This k ey must either be a DSS/BLF o r CO key[...]

4.9 KX-T A, KX-TD , and KX-T E Series PBX Feature Programm ing for APT/DPT Integr ation Installation Manual 145 KX-TE and KX-T A: [93] Screen output: LCS Ca ncel 4. Press the ST ORE button. The STORE indicator lights. The displa y shows the initial prog ramming mode . 5. T o e xit the P ersonal Progra mming mode, press the PROGRAM b utto n or set t[...]

4.9 KX-T A, KX-TD, and KX-TE Series PBX F eature Programming f or APT/DPT Integration 146 Installation Manual 4.9.10 T w o-way T ransfer Button Assignment F or the T wo-wa y T ransf er feat ure to work at an exte nsion, the extensio n m ust hav e a TWT button on it. This ke y must either be a DS S/BLF or CO k ey with a lamp. F ollow the pr ocedure [...]

4.9 KX-T A, KX-TD , and KX-T E Series PBX Feature Programm ing for APT/DPT Integr ation Installation Manual 147 3. Enter the programming numb er . KX-TD500: [8] KX-TD1232/KX-TD816 G, SL, NE, FR, E, AL: [82] KX-TD1232/KX-TD 816 CE, JT , SA, NL, SP , NZ, R U , PD: [82] KX-TD1232/KX-TD816 C, BX, HK, X, X-BR, DBX, ML, BXDD: [8] KX-TDN1232, KX-TD88 CN: [...]

4.9 KX-T A, KX-TD, and KX-TE Series PBX F eature Programming f or APT/DPT Integration 148 Installation Manual 4. Click the Key Num ber to which a button will be assigned. "Fle xible CO K ey" screen displays . 5. Select the desired Key T y pe . When 2WA Y -REC, 2W A Y -TRN, or VTR is selected, enter the extens ion number in "DN".[...]

4.9 KX-T A, KX-TD , and KX-T E Series PBX Feature Programm ing for APT/DPT Integr ation Installation Manual 149 6. Click "OK". "Fle xible CO K e y" screen (for al l CO K e ys) displays again. 7. Click "OK". "4-2 Extension Line" scree n displays again. 8. Click "OK" or "Apply". 9. Repeat th[...]

4.9 KX-T A, KX-TD, and KX-TE Series PBX F eature Programming f or APT/DPT Integration 150 Installation Manual KX-TE Series 1. Go to "2.Exten sion - 4.Fle xible Buttons". 2. Select the desir ed CO button. a) Select "Liv e Call Screening (LCS)" from the menu. b) Click "OK" to sa ve the b utton. 3. Select the desir ed CO [...]

4.9 KX-T A, KX-TD , and KX-T E Series PBX Feature Programm ing for APT/DPT Integr ation Installation Manual 151 4.9.13 Live Call Screening Activa tion T o activ ate the Liv e Call Screening status , follo w the steps below . PC progr amming is also av ailable f or KX-TD500 user s (see 4.9.6 Liv e Call Screening Assignment via PC Programming). 1. Pr[...]

4.9 KX-T A, KX-TD, and KX-TE Series PBX F eature Programming f or APT/DPT Integration 152 Installation Manual used by a per son who is t aking a detailed me ssage f or someone else and wan t s t he message recorded in the ma ilbox at the same t ime. 4.9.17 A Restriction on TWR/TWT Activ ation (KX-TD500 Only) The KX-TD500 suppor ts a maximum of 8 si[...]

Installation Manual 153 Section 5 Inband Integration with a P anasonic KX-T Series PBX (KX-TVM50 onl y) This section e xplains how to configure P anasonic KX- T ser ies PBXs to use Inband Int egration with the VPS .[...]

5.1 Guidelines f or Inband Integration 154 Installation Manual 5.1 Guidelines f or Inband Integration 5.1.1 What is Inband Integration? In order fo r the VPS to function, it must be integr ated with th e PBX it serves . The type of integration that is used determines how v oice (caller messages, VPS prompts , etc.) and data (e xtension status, butt[...]

5.1 Guidel ines for Inband Integration Installation Manual 155 F ollowing are the minimum cur rent and voltages that th e PBX must supply: DTMF Signalling F or system users to access VPS ser vices and f e atures , the y must be ab le to send DTMF signals from their telephones t o the VPS por t. As a general rule, most SL Ts can send DTMF signals; h[...]

5.1 Guidelines f or Inband Integration 156 Installation Manual 3. Checks to see if t he called subscriber is in, out, or on another line , and whether or not that subscriber accepts the transf er . 4. Completes the tr ansfer (b y going on-hook) or not ifies the caller that the par ty is b usy or not av ailabl e. It then giv es the caller an oppor t[...]

5.2 PBX Settings for Inband Integration Installation Manual 157 5.2 PBX Settings f or Inband Integration 5.2.1 General Guidelines and Definitions In order f or the VPS and PBX to communicate properly , cer tain settings of both the VPS and PBX should be se t to the same values. Progra mming procedures and a vailability ma y vary by country/area. Co[...]

5.2 PBX Settings f or Inband Integration 158 Installation Manual • Call Progre ss T one Detec t ion for Inband Mode Specifies whether to dete ct "Call P r ogress T one". 5.2.3 PBX Interface P arameters The follo win g items can be programmed using KX-TVM/NCV Ma intenance Console under "Syste m P arameters" b y selecting the &q[...]

5.2 PBX Settings for Inband Integration Installation Manual 159 such as modem e xtensions . Example: FTXD [hookswitch f lash dial tone dial e xtn. hang up] • Reconnect Sequ ence on Busy T ells the VPS how to retur n to the caller if the ca lled extension is b usy . PBXs differ in ho w they handle this function. T est from an SL T to determine the[...]

5.2 PBX Settings f or Inband Integration 160 Installation Manual Inband Signalling These parameters are used when the Integration Mode is set to Inband. If the PBX type is set to a KX-T series system, thes e parameters will be automatically set. If ano ther type of PBX is used, check the system's In stallation Manual f or settings . Digit T ra[...]

5.2 PBX Settings for Inband Integration Installation Manual 161 T ransfer to Outside P arameters These parameters specif y how the VPS will transf er calls to tr unks from the f ollowing ser vices: Custom Service, Call T ransf er Ser vice , and P ersonal Custom Service. [Outside T ransfe r Sequence] • Call T ra nsf e r to Outside Sequence Specifi[...]

5.2 PBX Settings f or Inband Integration 162 Installation Manual Sequences f o r V oice Mail Integration Use the KX-TVM/NCV Maint enance Console software to program the f ollowing seq uences using the sequence codes listed here . PBX T ype T308/ T616 T1232/ TE Series/T A Series T96 T336 TD612/ TD816/ TD1232/ TD308 TD500 TDA series Other Manufactur [...]

5.3 KX-TD A Series PBX Progra mming f or Inband Integration Installation Manual 163 5.3 KX-TD A Series PBX Pr ogramming for Inband Integration DPT Integration is reco mmended when using the VPS with a KX-TD A series PBX, howe ver , Inband Integration is necessary when the PBX has a va ilab le SL T por ts b ut no a vailab le DPT por ts. The screen s[...]

5.3 KX-TD A Series PBX Progra mming f or Inband Integration 164 Installation Manual 2. Settings f or the trunk f eatures Select the appr opriate trunk feature set tings depending on how y our customer plans to use the VPS. • The VPS ans wers all incomi ng trunk calls promptly . Go to [Example Se ttings (1)] . • The VPS answ ers when the oper at[...]

5.3 KX-TD A Series PBX Progra mming f or Inband Integration Installation Manual 165 [Example Sett ings (2)] Progr a m the PBX to direct incoming trunk calls to an operator , and to then direct those calls to the VPS when the operator does not ans wer . a) Program the PBX so that incoming trunk calls are directed to an operator (DIL f eature). 1) Go[...]

5.3 KX-TD A Series PBX Progra mming f or Inband Integration 166 Installation Manual b) Program the PBX so that una ns wered calls to the oper at or are redirected to the VPS (Intercept Routing No Ans wer f eature). 1) Go to the "Extension-Wired Extension- Extension Settings" screen. 2) Assign "Inter cept Destinat ion Day/Night/Lunc h[...]

5.3 KX-TD A Series PBX Progra mming f or Inband Integration Installation Manual 167 c) Set the amount of t ime that passes bef ore a call is considered "unans wered" and the refore f orwarded to the VPS (Intercept Routing No Ans wer timer). 1) Go to the "System-Time rs & Counters-CO / Extens ion" screen. 2) Assign the "[...]

5.3 KX-TD A Series PBX Progra mming f or Inband Integration 168 Installation Manual d) Program the PBX so that it will dire ct intercepted calls to the VPS . 1) Go to the "Gr oups-VM (DTMF) Group-System Sett ing" screen. 2) Select " None ", " Answer by Mailbo x ", or " AA " as the p a rame ter f or " Int[...]

5.3 KX-TD A Series PBX Progra mming f or Inband Integration Installation Manual 169 [Example Sett ings (3)] Progr a m the PBX to direct incoming trunk calls to an Incoming Call Distr ib ution (ICD) group , and to then direct those calls to t he VPS when they are not ans wered. a) Program the PBX so that incoming trunk calls are directed to an ICD g[...]

5.3 KX-TD A Series PBX Progra mming f or Inband Integration 170 Installation Manual b) Program the PBX so that unanswe red calls to the IC D g roup are redirected to the VPS (ICD Group Overflow f e ature). 1) Go to the "Gr oups-Incoming Call Distri b ution Group-Gr oup Settings" screen. 2) Assign "Time out & Man ual Queue Redirec[...]

5.3 KX-TD A Series PBX Progra mming f or Inband Integration Installation Manual 171 c) Program the PBX so that it will dire ct overflo wed calls to the VPS . 1) Go to the "Gr oups-VM (DTMF) Group -System Setting" screen. 2) Select " None ", " Ans we r by Mailbox ", or " AA " as the parameter f or " Inter[...]

5.4 KX-TE Series PBX Programmi ng f or Inband Integration 172 Installation Manual 5.4 KX-TE Series PBX Pr ogramming f o r Inband Integration The instructions in this sect ion are for progr amming a KX-TE ser ies PBX via the Oper ating and Maintenance T ool. T o program a KX-TE series PBX using the Manager Extension, f ollow the instructions for KX-[...]

5.4 KX-TE Series PB X Programming f or Inband Integration Installation Manual 173 6. Go to the "2 .Extension-2.Feature Settings" screen. 7. Enable Data Line Security f or each extension connected to the VPS. Clic k "Apply" to sa ve the changed d ata.[...]

5.4 KX-TE Series PBX Programmi ng f or Inband Integration 174 Installation Manual 8. Select the appr opr iat e tr u nk feature set tings depending on ho w your cust omer plans to use the VPS: a) to ans wer all incoming ca lls, b) as an operator backup , or c) to only ans wer calls not ans wered b y u ser extensions . Example trunk f eature settings[...]

5.4 KX-TE Series PB X Programming f or Inband Integration Installation Manual 175 b) If the VPS is only ans wer ing calls not ans wered b y the operator (Operator Backup): Go to the "3.CO-2.Incoming / Ou tgoing" screen. Program line s to ring operator extensions immediately f or all time modes. T o giv e the operat or (exten sion 101 in t[...]

5.4 KX-TE Series PBX Programmi ng f or Inband Integration 176 Installation Manual immediately f or all time modes. T o give users time to ans wer the call be fore the VPS pic ks up , we recommend setti ng the delay to a f ew se conds fo r each extension conne cted to the VPS. Set a different dela y t ime f or each extension conne cted to the VPS. F[...]

5.5 KX-TD Series PBX Pr ogrammi ng for Inband Integratio n Installation Manual 177 5.5 KX-TD Series PBX Pr ogramming f or Inband Integration F or KX-TD 500 progr amming, refer to 5.6 KX-TD 500 PBX Programming f or Inband Integration. DPT Integr ation is recommended when using the VPS with the KX-TD612, KX-TD816, o r KX- TD1232, howe ver , Inband In[...]

5.5 KX-TD Series PBX Pr ogramming for In band Integration 178 Installation Manual Main Men u 2. Choose "Station" from the System Data Progr amming Main Menu . 3. Choose "Station Setting" or " Station Set ting 1 " from the Station Menu . 4. Enable XDP por t s. Additionally , you ma y need to place V oice Mail e xtension[...]

5.6 KX-TD500 PBX Pr ogramming for Inband I ntegration Installation Manual 179 5.6 KX-TD500 PBX Pr ogramming f or Inband Integration DPT Integr ation is recommended when using the VPS with the KX-TD500, ho we ver , Inband Integr ation is necessary when: • the PBX has av ailable SL T por ts b ut no av ailable DPT por ts . • the cards installed in[...]

5.6 KX-TD5 00 PBX Program ming for Inban d Integration 180 Installation Manual 2. Assignment of the e xtension ports to b e connected to the VPS a) Go to the "1-3 Extension P ort Assignment" screen. b) Assign "Att rib ute " of th e por t to be connected to "TEL" (def ault). c) Assign "DN" for t he por t (clic[...]

5.6 KX-TD500 PBX Pr ogramming for Inband I ntegration Installation Manual 181 3. Assignment of the e xtension line to be connect ed to the VPS a) Go to the "4-2 Extension Line 1/2" screen. b) Set "Data Line Mode" to "Y es". c) Click "Appl y" to sa ve the ch anged data. Note • This progr am prev ents the VM [...]

5.6 KX-TD5 00 PBX Program ming for Inban d Integration 182 Installation Manual 4. Settings f or the trunk f eatures Select the appr opriate trunk feature set tings depending on how y our customer plans to use the VPS. • The VPS ans wers all incomi ng trunk calls promptly . Go to [Example Se ttings (1)] . • The VPS ans wers when the oper ator do[...]

5.6 KX-TD500 PBX Pr ogramming for Inband I ntegration Installation Manual 183 [Example Sett ings (2)] Progr a m the PBX to direct incoming trunk calls to an operator , and to then direct those calls to the VPS when the operator does not ans wer . a) Program the PBX so that incoming trunk calls are directed to an operator (DIL f eature). 1) Go to th[...]

5.6 KX-TD5 00 PBX Program ming for Inban d Integration 184 Installation Manual b) Program the PBX so that una ns wered calls to the oper at or are redirected to the VPS (Intercept Routing No Ans wer f eature). 1) Go to the "3-1 T r unk Gr o up 1/2" screen. 2) Assign "Inter cept Destination Day/Night" f or the trunk group . 3) Cl[...]

5.6 KX-TD500 PBX Pr ogramming for Inband I ntegration Installation Manual 185 c) Set the numb er o f r ings bef ore a call is considered "un answ ered" and theref ore forw arded to the VPS (Intercept Rout ing No Answer timer). 1) Go to the "2-4 Syst em Timer 1/2" screen. 2) Assign "Int er cept T ime" parameter . 3) Cli[...]

5.6 KX-TD5 00 PBX Program ming for Inban d Integration 186 Installation Manual [Example Settings ( 3)] Progr am the PBX to direct in coming trunk calls to an e xtension or grou p and to then direct those calls to the VPS when the y are not answered. a) Progr am the PBX so that incoming trunk calls are directed to an e xtension or g roup (DIL f e at[...]

5.6 KX-TD500 PBX Pr ogramming for Inband I ntegration Installation Manual 187 b) Program the PBX so that unans wered calls are re directed to the VPS (I ntercept R outing No Ans wer f eature). 1) Go to the "3-1 T runk Group" screen. 2) Assign "Int er cept De s t inat ion Day/Night" f or the trunk group . 3) Clic k "Apply&qu[...]

5.6 KX-TD5 00 PBX Program ming for Inban d Integration 188 Installation Manual c) Program the amount of time th at passes bef ore unansw ered ca lls are redirected to the VPS (Intercept Routing No Ans wer t imer). 1) Go to the "2-4 System Timer 1/2" screen. 2) Assign "Inter cept Time" parame ter . 3) Click "Appl y " to[...]

5.7 KX-T A Series PBX Programmi ng f or Inband Integration Installation Manual 189 5.7 KX-T A Series PBX Pr ogramming f or Inband Integration Note • The fo llowing procedures can also be used f or KX-TE series PBXs if programming via the Manager Extension is pr eferred. APT Integr ation is reco mmended when using the VPS with a KX-TE or KX-T A se[...]

5.7 KX-T A Series PBX Programmi ng for Inband Integratio n 190 Installation Manual a) If the VPS is answ er ing all incoming calls: T runk Mode —Use System Programs [414] (Da y Mode), [415] (Night Mode), [416] (Lunch Mode) to set each trunk to "DIL" mode, and a s sign the first ex tension of the V oice Mail hunt group as the destination[...]

Installation Manual 191 Section 6 Customising the System This section e xplains how t o configure commonly used f eatures of the VPS usin g KX-TVM/NCV Maintenance Console.[...]

6.1 Starting Up 192 Installation Manual 6.1 Star ting Up 6.1.1 Bef ore Programming Careful preparation bef ore you begin prog ra mming the VPS w ill mak e the programming and customisatio n process easier for you and the custom er . 1. Determine the customer's needs. – Work with the o wner/supervisor and Message Manager to build the Custom S[...]

6.1 Starting Up Installation Manual 193 Star ting Qui ck Setup 1. Star t KX-TVM/NCV Maintenance Co nsole and connect to the VPS (refer to 3.3 Starting KX-TVM/ NCV Maintenance Console ) . 2. Click "Utility Quick Setup…" in the menu bar . 3. Click "OK" wh en the message is display ed.[...]

6.1 Starting Up 194 Installation Manual Using Quic k Setup System Security sett ings After y ou click "Quick Set up", the System Security window appears. In this windo w , you can chang e the Administrator , System Manager , and Message Manager pass words, as well as other security-related sett ings. F or more inf or mation, re fer to 2. [...]

6.1 Starting Up Installation Manual 195 PBX En vironment settings The ne xt window display ed is the PBX Environment windo w . In this window , you can select the PBX T ype, Integrat ion Mode (KX-TVM50 on ly), and set other paramete r s esse ntial for pro per integration betw een the PBX and VPS. F or more inf or matio n, ref er to "PBX Enviro[...]

6.1 Starting Up 196 Installation Manual If A uto Configuration is star ted A uto Configuration (av ailable for APT/DPT Integr ation only) allo ws the PBX and VPS to e xchange information and mak e the setup process ea sier . If you cannot use Auto Conf iguration or skip Auto Configuration, con tin ue from "If A uto Configur ation is skipped&qu[...]

6.1 Starting Up Installation Manual 197 Note • Each e x tension name retrie ved from the PBX is stored in the "Last Name" field of the respectiv e subscr ibe r's Mailbox Settin gs. Extension names can be retrie ved from t he f ollowing PBXs: KX-TD A series PBXs (version 2.2 1 or h igher) KX-TD500 with so ftware productio n date cod[...]

6.1 Starting Up 198 Installation Manual Mailbox settings The ne xt windo w display ed is the Mailbox Edit window . Edit, delete , or add mailbo x es as needed, then clic k "Next". For mor e in formation, ref er to 2.1.3 Mailbo x P arameters in the Progr amming Manual. Note • The Mailbo x Edit window allows you to se t basic mailbo x par[...]

6.1 Starting Up Installation Manual 199 P ort/T runk settings The next window displa yed is the P or t/T runk window . Configure Service G roups f or ea ch trunk/por t, then clic k "Next". For more inf o rmation, refer to 2.3.1 Service Group in the Programming Manual.[...]

6.1 Starting Up 200 Installation Manual Date and Time setting The last window displa y ed is th e date and time setting window . Set the date and time, then clic k "Finish".[...]

6.1 Starting Up Installation Manual 201 Finalisi ng Quic k S etup Click "Y es" to sav e the settings and finis h Quick Se tup. If you clic k "No ", y our se ttings will not be sav ed and y ou will return to the previous scr een. If you clic ked "Y es", the follo wing screen is display ed as your sett ings are sav ed. W[...]

6.1 Starting Up 202 Installation Manual If A uto Configuration is skipped Mailbox settings If you skip Auto Configuratio n, the next windo w displa yed is the Mailbo x Edit window . Edit, delete , or add mailbo x es as needed, then clic k "Next". For mor e in formation, ref er to 2.1.3 Mailbo x P arameters in the Progr amming Manual. Note[...]

6.1 Starting Up Installation Manual 203 P ort/T runk settings The next window displa yed is the P or t/T runk window . Configure Service G roups f or ea ch trunk/por t, then clic k "Next". For more inf o rmation, refer to 2.3.1 Service Group in the Programming Manual.[...]

6.1 Starting Up 204 Installation Manual Date and Time setting The last window displa y ed is th e date and time setting window . Set the date and time, then clic k "Finish".[...]

6.1 Starting Up Installation Manual 205 Finalisi ng Quic k S etup Click "Y es" to sav e the settings and finis h Quick Se tup. If you clic k "No ", y our se ttings will not be sav ed and y ou will return to the previous scr een. If you clic ked "Y es", the follo wing screen is display ed as your sett ings are sav ed. W[...]

6.2 P ort/T runk Set tings 206 Installation Manual 6.2 P or t/T runk Settings Program the VPS according to the needs of y our customer . Y ou shou ld be fa miliar w ith all options f or por t/trunk assignment so tha t cust omers get exactl y what they need and e xpect. Each por t/trunk can be a s sign ed to a diffe rent Incoming Call Ser vice: V oi[...]

6.2 P or t/T runk Settings Installation Manual 207 6.2.3 Interview Service Interview service allows callers to record their an swer s to prerecorded questions . As the caller ans wers questions , they are reco rded into an inter vie w mailbo x. After a caller records the ans wers , the inter vie w mailbox lights a message waiting la mp on the inter[...]

6.2 P ort/T runk Set tings 208 Installation Manual When creating a Custom Service, first create th e options that deter min e what operations are a vailab le to caller s . Next, record a prom pt f or the Cu stom Servic e . Th e prompt recorded for each Cust om Ser vice sh ould include the instructions needed to guide callers to press b uttons on th[...]

6.2 P or t/T runk Settings Installation Manual 209 Programming Custom Services There are 5 types of Custom Services: – Menu & T ransfer : P erh aps the most commonly used C ustom Servic e type . Pres ents callers with a list of options t hat they can select b y pressing the dial ke ys on their telephones . – Date Control : Allo ws you to de[...]

6.2 P ort/T runk Set tings 210 Installation Manual 1 = Dial by Name F or a list of e xte nsions, press [2]. 2 = List All Names F or Sales, press [3]. For Service, press [4 ]. For T echnical Suppor t, pr ess [5]. 3, 4, 5 = T ransf er to Extension T o send a f a x, press [6]. 6 = F ax T ransf er T o select a product y ou would like mo re information [...]

6.3 Setting Mailbo xes and Groups Installation Manual 211 6.3 Setting Mailbo xes and Gr oups 6.3.1 Creating the Default Mailbo x T emplate The Def ault Mailbox T e mplate allo ws you to set sev eral mailbo x paramete rs in advance which will then be applied to mailbo xes you create afterward using the "Ad d Range..." b utto n. This f eatu[...]

6.3 Settin g Mailbox es and Groups 212 Installation Manual Here you can set basic mailbo x parameters which will be applied to mailbox es created with the "Add Range..." button. Click "OK" in the Default Mailbox window , then c lic k "OK" to create the mailbo xes using the start and end range you'v e entered.[...]

6.3 Setting Mailbo xes and Groups Installation Manual 213 6.3.2 Editing a Mailbo x Click "Mailbo x Settings M ailbo x Parameters (select a mailbox you want to edit.) Edit Mailbox...". Edit the mailbo x or its COS as needed, then clic k "OK". For mo re information, ref er to 2.1.3 Mailbox P arameters in th e Programming Man ual.[...]

6.3 Settin g Mailbox es and Groups 214 Installation Manual 6.3.3 Deleting a Mailbo x Click "Mailbox Settings Mailbox P arameters (select a ma ilbo x you want to dele te.) Delete Mailbox". Click "Y es" to d elete the mailbo x . 6.3.4 Subscriber's P assw or d Reset Y ou ca n change or delete a subscr iber's pass word. If[...]

6.3 Setting Mailbo xes and Groups Installation Manual 215 3. Set the new password, or delete the current passw ord . T o set the new pass wor d: a) Enter the ne w passw ord, then confir m th e new pass word by re-ent er ing it. b) Click "OK", then click "OK" to close the Mailbo x P arameters window . T o delete the curre nt pass[...]

6.3 Settin g Mailbox es and Groups 216 Installation Manual 6.3.5 Subscriber T utorial Subscribers can customise their mailbo x es using their exte nsion telephones as explai ned in the Subscriber's Manual. The Subscriber T utorial, if enab led through COS progr amming, can guide subscribers through the customisation pr ocess, allowing them to [...]

6.4 Recording Pr ompts Installation Manual 217 6.4 Recor ding Pr ompts System prompts can be customised, and cer tain system prompts, such as Compan y Greetings and Custom Ser vice men us, must be customis ed in order to use the VPS eff ectivel y . The System Administr ator can record prompts using an e xtension telephone a nd KX-TVM/NCV Maintenanc[...]

6.5 T raining the Subscr iber 218 Installation Manual 6.5 T raining the Subscriber The System Administr ator should ex plain the basi c functions of th e VPS to all subscr ibers . The System Administra tor should explain which service (V oice Mail Ser vice, A utomated Attenda nt Ser vice , Inter view Service, or a Custom Ser vice) will pla y dur in[...]

Installation Manual 219 Section 7 System Maintenance and T r oubleshooting This section describes the recommended syst e m maintenance procedu res and how to troub leshoot progr amming-related issues.[...]

7.1 Initialising the VPS 220 Installation Manual 7.1 Initialising the VPS Initialising the VPS erases recorded messages and resets all settings to their default v alues. (System prompts, including customised prompts, are pr eser ve d.) There are 2 methods to initialise the VPS: throug h KX-TVM/NCV Maintenance Console, and using the Mode Switch. Ini[...]

7.1 Initialising the VPS Installation Manual 221 3. Click "OK" . 4. Click "OK" to close all lines an d co ntinue with initialisation. 5. Click "OK" when system initialisation is complete . Initialising the VPS with the Mode Switch 1. Disconnect the port cables from the VPS . 2. T ur n the pow e r s witch off at the VPS[...]

7.1 Initialising the VPS 222 Installation Manual Note • The e xecutio n time for the initia lisation may diff er each time it is perf or med be cause of system capacity and system programs. Generally , initialisation will take about 10 min to accomplish.[...]

7.2 Backing Up the System Installation Manual 223 7.2 Bac king Up the System Click [Utility System Back up Make Backup...].[...]

7.2 Bac king Up the Sys tem 224 Installation Manual Select the data to be backe d up, th en enter the file path f or the system bac kup . Then clic k "Backup" . The system will prepare the data to be back ed up, and the bac k up will begin about 30 seconds later . The time needed to back up the data will v ar y depending on th e connectio[...]

7.3 Resetting the VPS Installation Manual 225 7.3 Resetting the VPS If the VPS is not functioning proper ly , restar ting the VPS may resolv e the issue. There are 3 methods f or restar ting t he VPS, e xplained belo w . Operation 1. If the VPS does not operate properly: a. First, tr y to clic k "Utility System Initialise/ Restart Restar t Sys[...]

7.3 Resetting the VPS 226 Installation Manual KX-TVM50 KX-TVM200/KX-NCV2 00 3. If the VPS still does not work: a. Press the Reset button only . RUN Indicator ALARM Indicator Reset Button Shutdown Button SHUTDOWN RESET SHUTDOWN RESET RUN Indicator ALARM Indicator Reset Button Shutdown Button[...]

7.4 Utility Installation Manual 227 7.4 Utility The Utility menu provides access to the f ollowing functions and utilities: – Q uic k Setup – Sy stem Bac k U p – System Prompts Cust omisation – L ine Status –S y s t e m T r a c e – System Maintenance – System Initialise/Restar t – Diagnostic – Programmer Code – Commands – Soft[...]

7.5 Reports 228 Installation Manual 7.5 Repor ts The System Administrator can generate v arious sys tem reports in order to monitor VPS oper ations. Repor ts can be disp lay e d o n a PC, printed, or e xpor ted. – Mailbo x Information Repor t – Call Account Repor t – P or t Usage Re port – HDD (Mem ory) Usag e Repor t – Mailbox Usage Repo[...]

7.6 T roubleshooting Installation Manual 229 7.6 T r oubleshooting PROBLEM PROBABLE CA USE POSSIBLE SOLUTION Nothing is hear d from the VPS when accessing the VPS. • Improper co nnection of jacks . • Bad connection with the PBX. • Confirm that you are us ing the correct extension number f or the VPS. Ask your System Administrator . • Check [...]

7.6 T roub leshooting 230 Installation Manual Line disconnection oc curs while transf erring a trunk call. Unable to tra nsfer a trunk call. • Improper settin g of the sequence . • Improper settin g of the hooking time . • Improper setting of the CPC signal. • "T ransfer to CO" not enabled on the PBX. • Adjust the tr ansfer sequ[...]

7.6 T roubleshooting Installation Manual 231 Unable t o access to Operator 1 • Imprope r setting of the operator extension n umber . • Adjust the oper ator ext ension number to that of the connected PBX (see "Operator's Extension " in 2.4.3 P ara meters in the Programming Manual). Unable to make reconnection wh en the line is bus[...]

7.6 T roub leshooting 232 Installation Manual[...]

Installation Manual 233 Glossary Alternate Extension Group The e xtensions assigned to a n Alt er nate Exten s io n Group receive t ransf erred calls via the sequence specified as the gro up's "Alter nate Exten s io n T ransfer Seq uence". APT Integration Digital integration betw een the VPS and cer tain KX-T ser ies PBXs . Requires [...]

234 Installation Manual A utoplay Ne w Message The VPS plays ne w messages autom atically when a subscr iber , the System M anager , or the Message Manager logs in to his or her m a ilbo x. Bookmark Enables a subscriber , the Syst em Ma nager , or the Message Manager to set a specific point (Bookmark) in a message and easily resume p laybac k later[...]

Installation Manual 235 Compan y Greeting A maximum of 32 Compan y Greetings can be recorded to g reet callers. One (or Syst em Greeting or none) can be selected f o r each Da y , Night, Lunch, Break, and Holiday ser vice based on a port and outside line. Company Name This is pla yed by the VPS to the intended receiv er of an Exter nal Deliv er y M[...]

236 Installation Manual Delete Message Confirmation The VPS requests confir mation from the subscriber bef ore erasi ng a message left in his or her mailbo x. Delivery Time The time specified b y the subscr iber f or the VPS to deliver a prerec orded message. Subscribers can specify the deliv er y time when le aving messages f or other subscribers [...]

Installation Manual 237 Follow-On ID (see "Called P ar ty ID") General Delivery Mailbox A special mailbo x that is maintained by the Message Mana ger . If a caller does not hav e a DTMF- compatible telephone, the caller cannot dial number s in order to connect h imself or herself to a n e xtension or mailbo x. Callers who do not dial any [...]

238 Installation Manual Intercom P aging A vailab le with APT/DPT Integration only . If a subscr iber has set In tercom P aging, the VPS will page the subscriber and announce tha t he or she is receiving a call. The VPS can announce prerecorde d caller names using the Call er Name Announcement f eature, or pr ompt the caller to record his or her na[...]

Installation Manual 239 Mailbo x Number Normally the same number as the correspond ing subscr iber' s extension n umber . Message En velope Setting Specifies when message en velopes (messa ge date and time, name of the per son who recorded or transf erred the message , telephone number of the caller ) are announced. Env elopes can be pla yed b[...]

240 Installation Manual Multilingual Se lection Menu Allows callers to select the language they w ould like to he ar for v oice guidance (system prompt s). 3 languages can be selected f or the Multilingu al Selection Menu of the KX-TVM50; 5 language s for the KX-TVM200/KX-NCV200. Non-Subscriber A caller to the VPS who does not own a mailbo x. Notif[...]

Installation Manual 241 P ersonal Greetings Subscribers can record 3 greet ing messages that greet caller s who are directed to their mailbo x es. The P ersonal Greetin g heard by callers depends on t he status of the subscriber or VPS. No Ans wer Greeting: Hear d by callers when the subscriber does not ans wer . Busy Signal Greeting: Hea rd by cal[...]

242 Installation Manual Remote Call Forwarding Set A vailab le with DPT Integr ation only . Allows subscribers and the Message Manager to program th eir e xtensions from a remote location to f orward v ar ious types of ca lls (all ca lls, no ans wer , busy , etc.) to a desired e xtension, or to an outside telepho ne (Remote Call Forw ard to Outside[...]

Installation Manual 243 System Administrator Is the person respon sible f or programming the most e s se ntial VPS settings. Unlik e the Message Manager and th e System Manager , who use a telephone to perf orm their duties, t he System Administrator uses a PC r unning the KX- TVM/NCV Maintenance Console soft ware to progr am the VPS. The Syste m A[...]

244 Installation Manual Timed Reminder Setting A vailab le with DPT Integration only . Allows a subscr iber to set a Timed Reminder by f ollowing sys tem prompts provided b y the VPS. Timed Re minder is a PBX feature that is similar to an alarm clock; the telephone will ring at the s et ti me (once or daily) as set b y t he subscr iber or Message M[...]

Installation Manual 245[...]

246 Installation Manual[...]

Installation Manual 247 Inde x[...]

Index 248 Installation Manual Numerics 2-Port Digital Exp ansion Card (KX-TVM503) 50 2-Port Hybrid Expa nsion Card (KX-TVM502) 48 4-Port Digital Exp ansion Card (KX-TVM204) 58 A A Restriction on TWR/TWT Ac tivation ( KX-TD500 Only) 152 About the Ot her Manuals 9 Alarm Indic ator 38 Allowable Re lative Humidity vs. Temper ature 33 APT Integration 25[...]

Index Installation Manual 249 Live Call Screeni ng Password Control 151 Live Call Screeni ng Private/Hands-Free Mode Assig nment 107, 139 Live Call Screeni ng Recording Mode Assignmen t 106, 138 M Mailbox Gro ups 216 Main Unit 16 Memory Expansio n Card (KX-TVM524) 52 Mode Swit ch 38 Modem Card (KX-TVM2 96) 55, 61 Modem Conne ction 65 Modular Pl ug [...]

232 mm 60 mm 120 mm 116 mm Install a screw here. Install a screw here. Install a screw here. Note Wall Mounting Template for KX-TVM50 When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect the measurements [...]

250 mm 240 mm 65 mm 130 mm 120 mm Install a screw here. Install a screw here. Install a screw here. Note Wall Mounting Template for KX-TVM200/KX-NCV200 When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect[...]

PSQX4101ZA Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2006 Panasonic Communications Co., Ltd. All Rights Reserved. KK0806TM0 Panasonic Communica[...]