Panasonic panasonic manuel d'utilisation

Please red this munud before connecting the Voice Processing System. MODEL ’ KX-TVS751KX-TVS100 KX-TVS75 KX-TVS1 00 PSQX104OZA K0595CKO[...]

Attention l Keep the unit away from heating appliances and electrical noise generating devices such as fluorescent lamps, motors and television. These noise sources can interfere with the performance of the Voice Processing System. l This unit should be kept free of dust, moisture, high temperature (more than 40°C / 104°F) and vibration, and shou[...]

Important Safety Instructions When usin&your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product, 3. Unplug this product from the wa[...]

Important Safety Instructions 10,Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock. 11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid[...]

Telephone Company and F.C.C. Requirements and Responsibilities 1. Notify the Tekphone Company Installation must be performed by a qualified professional installer. If requested by the telephone company, call the telephone company and inform them of the following: l Telephone numbers to which the system will be connected l Make . . . . . . . . . . .[...]

Telephone Company and F.C.C. Requirements and Responsibilities (b) Changes in Telephone Company Communications Facilities, Equipment, Operations and Procedur&. The Telephone Company may make changes in its communications facilities, equipment, operations or procedures, where such action is reasonably required in the operation of its business an[...]

How To Use This Manual This manual consists of 7 chapters as follows: - Chapter 1 Overview - explains the outline of the Voice Processing System (VPS). - Chapter 2 System Installation - explains the basic system installation and wiring instructions, as well as how to install the optional cards. - Chapter 3 Detailed Feature and Service Descriptions [...]

Terms to Know There are terms used throughout this manual. - System Administrator The person in charge of system setup tasks such as setting system parameters and running reports using a data terminal. - System Manager The person in charge of daily management of system, such as creating and deleting mailboxes, changing system parameters, using touc[...]

Conh& (KX-TVS7YlOO Installation Manual) Chapter 1 Overview 1.1 Introduction .......................................................................................... 1-2 1.2 Call Services .......................................................................................... 1-4 1.3 Other Features ...........................................[...]

Contents Call Transfer Status ............................................................................... 3-10 Class of Service ..................................................................................... 3-12 Company Greetings.. .............................................................................. 3- 12 Covering Extension ...[...]

Contents N 0 P R S T U V Message Waiting Notification-Lamp .................................................... 3-41 . Multi-Lingual Service ............................................................................ 3-42 No-Answer Coverage Mode .................................................................. 3-46 Operator Service ..............[...]

Contents 4.5.1.1 Creating and Editing Mailboxes ..................................... 4-19 4.5.1.2 Deleting a Mailbox .......................................................... 4-25 4.5.1.3 Resetting a Mailbox Password ....................................... 4-25 4.5.1.4 Listing Mailboxes ............................................................[...]

Contents 5.7 Delivering Messages ............................................................................. 5-14 . 5.7.1 Delivering Messages to All Mailboxes (Broadcasting Messages) ............................................................ 5- 14 5.7.2 Delivering Messages to Specified Mailboxes ........................... 5-l 4 5.7.3 Checking [...]

Contents 7.T. 1 7.1.2 7.1.3 7.1.4 7.1.5 7.1.6 7.1.7 7.1.8 7.1.9 Off-line Set (OFLN) ................................................................... 7-2 On-line Set (ONLN) ......... . ......................................................... 7-3 Set Password (PASS) ................................................................. 7-3 Set Time (T[...]

Chapter 1 Overview This chapter describes the outline of the Voice Processing System (VPS). Contents 1.1 Introduction .......................................................... 1-2 1.2 Call Services .......................................................... 1-4 1.3 Other Features ...................................................... 1-7 1.4 Outlin[...]

11 0 Ikroduction Welcome to the P&sonic Voice Processing System The Voice Processing System (VPS) is a flexible, automated communication tool that may have a profound effect on the productivity of your work place. The TVS75 is a 2-port system and the TVS100 is a 4-port system. They can store up to six hours of voice data. Each VPS port is conne[...]

Introduction The VPS provides four incoming call services: Automated Attendant service, Voice Mail service, Custom service, or Interview service. A number of features incorporated into the VPS can be carried out depending upon your communication needs. By assigning one of the incoming call services to a VPS port, people who dial the VPS telephone n[...]

12 l Call Services You can set the VPS to answer incoming calls with the following four call ser- vices: Automated Attendant service, Voice Mail service, Custom service, or Inter- view service. These services can be assigned to each VPS port. See Port Assign- ment in Chapter 4. Each service can not only be assigned to a VPS extension as an independ[...]

12 l Call Services - Transfer to the Covering Extension The call is transferred to the covering extension which handles the call by its own Call Transfer status. - Intercom Paging The VPS pages you over the intercom paging system. - Calling a Beeper The VPS calls your beeper and displays the caller’s callback number on the beeper display. - Calli[...]

12 l Call Services - Message Delivery Status You can check if your message has been already sent to the desired destination. See Chapter 3 for other available features. And for Subscribers, the Subscriber’s Guide has been edited to show how to use these features from a telephone. Your VPS messages are safely locked in a mailbox guarded by a passw[...]

13 l &her Features Some of the mailbox features are restricted in some mailboxes. The following fea- tures are only available to mailbox owners who are authorized by the Class of Ser- vice (COS) setting. Message Waiting Notification The VPS will notify you of messages which came in your mailbox by illuminating the message waiting lamp on your e[...]

13 l Other Features Two-Way Recording* This feature reduces the trouble of writing down messages. You can record a con- versation in the mailbox or another person’s mailbox while talking on the phone. If you press the feature key on your proprietary telephone, the VPS will start to record your telephone conversation. Direct Mailbox Access* You ca[...]

14 l Outside Caller Handling The VPS helps the callers access his desired party. The VPS plays voice prompts to instruct him what to do next. The caller has only to press the suitable key on the phone following the voice prompts. Even rotary telephone callers can make use of the VPS. The system can be set to send callers to the operator or the Gene[...]

15 l Configuration VPS Connections to the PBX TVS75 RS-232C Interface Message Manager TVS100 RS-232C 1 Interface Data Terminal CO Line Message Manager Overview[...]

16 l Guidelines for Preparation Programming System Administrator The System Administrator is responsible for setting up system parameters, admin- istrating the parameters, or diagnosing the system with the use of an interactive screen based program. The VPS can be programmed using VTlOO, Compatible Terminals or other ASCII Terminals. On top of each[...]

16 0 Guidelines for Preparation Furthermore, you .can program the Custom service by assigning a specific func- tions or services to each key. - System Parameter Setting l System Group Assignment You can set up mailbox groups and extension groups. Up to 20 group lists can be programmed respectively. l Holiday Setting You can specify the incoming cal[...]

16 0 Guidelines for Preparation Svstem Manager You can change the system parameters through the System Manager’s mailbox, In the System Manager’s main command menu, you can coordinate the VPS, even though some of the programming items overlap those by the System Administrator: - Setting up Mailboxes You can assign a mailbox to people in your co[...]

16 l Guidelines for Preparation - Recording Company Name When the person who receives an external message fails to enter the password which is assigned to that message, he receives the recorded company name. - Recording Department Dialing Menu Messages You can record the voice prompts that will guide callers to a speed dialing feature. - Recording [...]

17 l Mailbox Management When you have a mailbox, you are regarded as a Subscriber. You can receive and send messages and answer incoming calls via a mailbox. Before you begin normal operations, you have to log into the main command menu to customize your mail- box. You can set up your mailbox by telephone. Just call the VPS Voice Mail service and e[...]

17 l Mailbox Management - Message Waiting Lamp Notification Setting Specifies whether the VPS should notify you of recorded messages by illuminating the message waiting lamp of your telephone. Authorization by the COS is re- quired. - Setting Notification by Calling Specifies whether the VPS should notify you of recorded messages by calling a pre-a[...]

18 l System Diagnosis Using a data terminal connected to a RS-232C port of the VPS, you can maintain the VPS: running reports, backing up data, getting error logs. Besides the task of programming the system (see Chapter 4), the System Administrator is responsible for diagnosing the system (see Chapter 7). System Reports If you select the System Rep[...]

18 l System Diagnosis - ELOG You can get the error log of devices such as CPU card, Port card and hard disk drive. - SAVE You can back up voice prompts and all system programming data to a floppy disk on a data terminal. - LOAD You can restore the saved data to the VPS in the event of a hard disk drive failure. - GPRN You can display System Program[...]

Chapter 2 System Installation This chapter tells you about the installation of the VPS and the expansion of the system. Contents 2.1 System Components .............................................. 2-2 2.1.1 Port Card ..................................................... 2-5 2.1.2 CPU Card .................................................... 2-5 2.[...]

21 l System Components The Voice Processing System (VPS) comprises a main card (Port card and CPU card), a hard disk drive and proprietary system software. Main Cabinet AC Inlet - Power Indicator . TVS 100 can be expanded to handle a maximum of four simultaneous calls by installing optional Port card and store up to six hours of voice data. TVS75[...]

21 l System Components Inside View of the Main Cabinet Rotary Switch I EIA (RS-232C) Connector Hard Disk Cable Port 1 Port 2 Ground Terminal TVS 75 Power Indicator - Hard Disk Drive - Grounding Strap - Slot for an optional Port Card - Port Card Rotary Switch TVS 100 Installation 2-3[...]

21 a System Components Main Cabinet Components I- TVS 75 Ground Terminal TVS 100 Connect the frame of the main unit to ground. EIA Connector (RS-232C) Connecting a data terminal to the VPS unit via EIA connector allows the System Administrator to set the system parameters of the VPS. A serial printer can be connected to this port to print the repor[...]

21 0 System Components 2.1.1 Port Card The Port card includes the telephone line interface and the CODEC facility. The telephone line interface transmits and receives analog and digital signals* to and from the telephone line. The analog input signal is digitized at a sampling rate of 8kHz to create an 8-bit digital signal. The CODEC facility consi[...]

21 l System Components Default RS-232C parameters are: Speed : 9600 bps Number of data bits : 8 Number of stop bits : 1 Parity : None - Position 2”: When first installing the system, Quick Setup is automatically com- plete and all ports are set up to handle callers with Automated Atten- dant service (Please wait a minimum of two minutes for the s[...]

22 0 I&tallation _. 2.2.1 Preparation - Tools needed l Screwdriver l Drill - Hardware l Install the VPS on the wall (See page 2-9) l Connect telephone lines between the VPS and PBX (See page 2-12) l Connect a data terminal or a printer to the VPS (See page 2-15) l Connect the power cable to the VPS (See page 2-l 8) - Software l Set the RS-232C [...]

22 a Iktallation 2.2.2 System Expansion (TVS100 only) Installing an optional Port Card The basic TVS100 VPS configuration utilizes two phone lines and is capable of handling two calls at a time. This basic configuration can be expanded to handle up to a maximum of four simultaneous calls. To increase capacity, install optional 2 Ports Expansion Car[...]

22 l Installation .-s The VPS can be installed on the wall. Please read the following notes concerning irrstallations and connections before installing the VPS. Installation Precautions 1 2 3 4 5 6 7 8 Avoid installing the VPS in the following places: (Doing so may result in malfunction, noise or discoloration.) In direct sunlight and hot, cold, or[...]

22 0 Ifistallation Mounting the VPS on the Wall The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized di- ameter screws as the enclosed ones. To Mount on a Wooden Wall: 1 3 Hook the unit on the screw heads. Place the template on the wail to mark the[...]

22 0 I&tallation To Mount on Concrete or Mortar Walls (TVS100 only): 1 Place the template (included) on the wall to mark the 3 screw positions. 2 Drill 3 holes and drive the anchor plugs (included) with a hammer, flush to the wall. To the wall surface ‘)‘,,’ ,‘,’ ’ ’ /’ koicrete Wall AI&IX Plug,/’ 3 Install the 3 screws in[...]

22 0 Installation 2.2.3 Extension Connection 1 2 The VPS must be connected to extension before using the system. Up to four lines can be connected to the modular jacks on the Port card: one line per jack. To connect telephone lines: Loosen screw on the front of the main unit, then slide the front cover in the direction of arrow @. scfew Loosen two [...]

22 l Irktallation Notes: l Make sure the telephone cord is connected to the proper modular jack. Modular jacks on the Port card correspond to the port numbers as fol- lows: You can assign one of the incoming call services according to the port number. l When your PBX is a Panasonic KX-TD series telephone system: To utilize D-PITS Voice Mail Integra[...]

22 0 Iktallation Exampie: Your PBX VPS 3 Connect the telephone cord to the extension port of the PBX. Note: Use a 2-conductor wiring cord. If you have a Panasonic KX-TD series telephone system and make use of D-PITS Voice Mail Integration (see page 4-81), use a 4-conductor wiring cord. The maximum length of the wire varies according to your PBX typ[...]

22 l I&tallation 2.2.4 Data Terminal or Printer Connection For the system administration (system setup, mailbox setup, and system diagnosis), the RS-232C terminal must be connected to a serial interface (EIA port) of the unit. If the VT100 or VT100 compatible terminal is used, the System Administrator can set up system parameters and diagnose t[...]

22 l hstallation Connection Chart: EIA (RS-232C) port on the VPS Circuit Signal Pin Type Name No. WA) AA FG 1 BA TXD 2 BB RXD 3 cc DSR 6 AB SG 7 CD DTR 20 EIA (RS-232C) port on the Printer Pin Signal Circuit No. Name We WA) 1 FG AA 3 RXD BB 2 TXD BA 20 DTR CD 7 SG AB 5 CTS CB 6 DSR cc 8 DCD CF The pin configuration of the EIA (RS-232C) connector is[...]

22 l Gstallation EIA (RS-232C) SIGNALS: Frame Ground (FG) Connects to the unit frame and the earth ground conductor of the AC power cord. Transmitted Data (TXD) . . . . . . . . . . . . . . . . . . . . . . . . . . ..“...~.....................~........................ (output) Conveys signals from the unit to the printer (or terminal). A “Mark”[...]

22 l hstallation 2.2.5 Power Cable Connection Before connecting the power cable to an AC outlet, make sure ail other connec- tions (RS-232C data terminal with VPS, PBX with VPS, PBX with telephone lines) are secure. Use the AC outlet dedicated to the VPS unit. TVS75 To AC Outlet TVS100 Data Terminal RS-232C Interface To AC Outlet / 1 1 Extn.102 Not[...]

Chapter 3 Detailed Feature and Service Descriptions This chapter describes all basic, optional, and programmable features in alphabetical order. It also provides information about the conditions, programming and operation required, related features, and operation for all features.[...]

3 Features and Services Before -Reading-This Chapter In this chapter important features and services about the VPS are described in the following format. . Feature Ref. Shows the master feature (service) of the feature (service). Description Describes the function of the feature (service) briefly. More Information Shows the features (services) to b[...]

3 Features and Services A Alternate Extension Group Description Transfers the call coming in to the extensions in this group following the sequence specified by “Alternate Extension Transfer Sequence”. S.A. l Alternate Extension Assignment (page 4-48) l “Alternate Extension Transfer Sequence” (page 4-80) Auto Configuration (D-PITS Only) Des[...]

A 3 Features and Services Automated attendant Service Description 1 The Automated Attendant answers incoming calls and then routes the caller to the desired extension. This service can be assigned on a port-by-port basis. Calling the Automated Attendant When the caller reaches the Automated Attendant service, he will first hear the following Automa[...]

3 Features and Services A l Department Dialing Choosing an option among the department dialing menu also enables the caller to reach his desired extension. l Rotary Telephone Service Callers who are dialing from a rotary phone, or callers who are not familiar with VPS operation can be automatically transferred to the operator or General Delivery Ma[...]

A 3 Features and Services Automated Attendant Service Call Automated Enter the ex- tension number f > Call Operator QJ - +iEi --- m-w / E56 Call Transfer Status i A regular extension A logical extension I . . . . . . . . . . . . . . . . . ..~.....*****m*****o**o**o*a*****... l . l l A-II deactivated l I 1 Call Screening I Intercom + Record the -[...]

Features and Services BC Broadcasting Messages Description Allows the System Manager to deliver an identical message to all of the Subscribers at the same time. This feature is useful to inform all Subscribers about current VPS status, such as remaining hard disk capacity, or to request them to delete unnecessary messages. Conditions l This feature[...]

c 3 Features and Services Nate: The callback number is the number which the caller wishes you to callback. There are five options in this mode. System Programming specifies one: (a) Disable: Deactivates this mode. Notification is made without the callback number display. (b) Select: The VPS asks the caller to enter a callback number only when the m[...]

3 Features and Services C S.M. l “%lass of Service No.” (page 5-5) l “Message Notification Status” (page 5-9) M.M. l Assigning Notification Numbers (page 6-8) Subscriber l “Notification Number Assignment” (Subscriber’s Guide page 5- 15) Call Blocking See Call Transfer Status. Call s creening See Call Transfer Status. Call s ervices De[...]

c 3 Features and Services Call TransfeLr Status Feature Ref.’ ;?utomated Attendant Service Description The Subscriber can specify how the VPS should handle a call before connecting it with his extension. Four options are available: Call Screening, Call Blocking, Intercom Paging and Calling a Beeper. Note: If no option is selected, calls are direc[...]

. “. 3 Features and Services C 2. Call Blocking The Subscriber can set the VPS to block all incoming calls to his extension. - If this feature is activated, the caller hears: i Sorry, no one is available to ansu’er the call. 1 The caller then hears the Incomplete Call Handling Service menu message. 3. Intercom Paging . By turning on this featur[...]

c 3 Features and Services Cl ass of Service Description - Used to define a set of services available to the Subscriber. Up to 64 different types of Class of Service can be established by System Programming. A Class of Service number can be assigned to each mailbox. Conditions l Class of Service No. 63 is used for the Message Manager and No. 64 is f[...]

3 Features and Services C C overing Extension Feature Ref. Incomplete Call Handling Service Description Used to take a call to the Subscriber while he is not available to answer. This extension also acts as a personal operator. Pressing [0] while listening to the personal greeting of the mailbox allows the caller to reach this extension. This featu[...]

C 3 Features and Services Hw to Access a Custom Service Dial an extension or telephone number which is connected to the Custom service port. Conditions l The VPS accommodates up to 100 menus. l The Message Manager must record Custom service menus in his own voice. If a menu is not recorded, the prompt “Custom Service Menu” is played. l Multi-Li[...]

3 Features and Services c Custom I Repair Custom2 .+I Purchase Interview Mailbox FAX1 Printer 2. Filling the Worksheet In each Custom service menu, you can: (a> assign one of 11 call transfer functions to each key of ‘0’ -to ‘9’, ’ x ’ and ‘#‘. These functions determine where the call should be transferred next. (b) define how to[...]

c 3 Features and Services n Worksheets oLSample Program System Administration Top Menu + 1 + 4 + 2 c ‘ustom Prompt Menu Call Wait for No DTMF No. Description Mode Repeat Transfer Second Input Keypad Assignment Cycle Anytime Digit Operation I-100 up to 32 System l-3 Extn. I- 5 a: Transfer a: Transfer to Mailbox alphanumeric User 1 times Mbx second[...]

3 Features and Services c n -Custom .Service Settings Screen for Sample Program Custom 1 Custom 2 . Program - Service Setting - Custom Service Setting - Custom 1 Description -------- - : REPAlR OR PURCHASE Prompt Mode (1. Sys 2: User 1 3: User 2)-- : System Menu Repeat Cycle (l-3) - - : 3 times Call Transfer Anytime (Extn. / Mbx / No) -- : Exfn. Wa[...]

C 3 Features and Services 4. Refording the Menu Messages Once the System Administrator finishes entering parameters into all of the menus, next is recording the menu messages. The menu messages can be the only clue for callers to select an option to which they are transferred. Considering this, you have to make a menu message which contains all of [...]

3 Features and Services D Dav Service- Description 1 Sets the parameters, below to handle incoming calls properly during the respective daytime and nighttime hours. l “Company Greeting No.” (page 4-38) “Incoming Call Service” (page 4-38) “Incoming Call Service Prompt” (page 4-38) “Delayed Answer Time” (page 4-38) l Operator’s Para[...]

D 3 Features and Services Dialing by Name Feature Ref. Automated Attendant Service Description Allows the caller to reach the desired extension or mailbox by entering the first three or four letters of the extension owner’s last name. The VPS will play the possible names among the Subscribers and ask the caller if it is the desired party one afte[...]

Features and Services D Direct Mailbox Access (D-PITS Only) Feature Ref. Voice Mail Service Description Allows the Subscriber to access his mailbox without entering the mailbox number. Conditions l The Subscriber must be calling from his extension. l This feature is available only when the D-PITS Voice Mail Integration with a Panasonic KX-TD series[...]

E 3 Features and Services Extension Group Description * A number of extensions can be grouped together as an extension group. They can own the same mailbox to share the same information. Up to 20 extension groups can be created in the system and each group can contain a maximum 20 extensions. Conditions l A Subscriber cannot have more than one mail[...]

3 Features and Services E More Information Conditions S.A S.M. l “External Message Delivery Status” (page 5-10) Subscriber l Sending External Delivery Messages (Subscriber’s Guide page 3-6) A-password can be assigned, if necessary, to protect the message from being received by some other person. The Subscriber can also specify the date and ti[...]

EF 3 Features and Services. External Message Delivery Status Feature Ref.. External Message Delivery Service Description Allows the Subscriber to check distribution status of undelivered and pending external delivery messages. Unnecessary messages can be deleted. The settings (destination number, voice-recorded receiver’s name, password assignmen[...]

3 Features and Services G Groti~ Distiibution List. Personal Feature Ref. Description Conditions Subscriber Message Delivery, Internal Message Transfer Subscribers may sometimes want to simultaneously send a message to several mailboxes. These mailboxes can be put together into a list. If the Subscriber specifies the list as the destination, he can[...]

HZ 3 Features and Services Feature Ref. Incomplete Call Handling Service Description When the specified extension is busy, the caller has the option of holding the call temporarily. After a short period, the VPS will call the extension again. If several callers are holding their calls to be connected to the same extension, they will be connected in[...]

3 Features and Services Z When activated, the PBX sends the digits of the mailbox number of the called extension with DTMF tone to the VPS before connecting the caller. These digits are commonly known as the Follow-on ID. As a result, the caller who does not know the mailbox number of the called extension can leave a message. (b) DTMF tone Integrat[...]

Z 3 Features and Services [Example of Inband Integration] Outside Caller rI 42 & (listening to Outside Caller 1 I VPS (on hold) Ext. 101 Answer Code “5” Ext. 101 (talking to Outside Caller) 3-28 Features[...]

3 Features and Services Z Incomplete Call Handling Service Feature Ref. Automated Attendant Service Description If a caller specifies an extension which is busy or has no answer, the VPS will offer the Incomplete Call Handling Services. The Subscriber specifies options to offer: 1 Leaving a Message The caller can leave a voice message in the mailbo[...]

I 3 Features and Services Note: More Information Conditions Subscriber * ne prompts in parentheses ( ) are heard only when that option is activated. * Callers will not hear this prompt if there is only one option available. The above prompt can be recorded in other languages. Refer to “Recording User Prompts” in Chapter 6. l Hold In case the li[...]

3 Features and Services It n erview Service Description When a caller accesses this service, a set of questions recorded in the Interview mailbox is announced to the caller. This service is useful to make inquiries or to receive repair service orders. How to Assign the Interview Service This service can be not only assigned to a VPS port as an inde[...]

3 Features and Services Receive a question Give an answer Next question c . Live Call Screenitig (D-PITS Only) Give an answer 9 flik D 473-092- 21 12 Description The Subscriber can decide whether or not to answer a call by monitoring incoming calls that are being recorded in his mailbox. There are two modes for this feature: (a) Hands-Free Mode Whe[...]

3 Features and Services LM S.A. l ‘.class of Service Number” (page 4-21) l “Message Cancel for Live Call Screening” (page 4-29) 1 l “PBX Type” (page 4-79) / “Integration Mode” (page 4-81) S.M. l “Message Cancel for Live Call Screening Status” (page 5-9) Subscriber l Live Call Screening (Subscriber’s Guide page 2-9) Logical Ext[...]

M Features and Services Interview Mailbox This mailbox is a sub-mailbox of the Subscriber’s mailbox. To use this . mailbox, the Subscriber needs to get authorization by System Programming. When a caller accesses this mailbox, a series of questions are asked. He can leave his answers, responding to each question. These questions will be recorded b[...]

3 Features and Services lw S.A. S.M. * Nzmber of Digits is determined by System Programming (see page 7-23). The default value is set to three digits at the factory. Mailbox CaDacitv The following five parameters determine how many messages one mailbox accommodates at a time. The System Administrator or the System Manager sets them according to the[...]

M 3 Features and Services Message Ddivery, Internal Description’ The VPS automatically delivers a single message to multiple mailboxes with a single operation. As a destination, it is possible to specify a System Group Distribution List or a Personal Distribution Group List as well as a mailbox number. The Subscriber can specify the date and time[...]

Features and Services M Conditions l I& to 84 message delivery statuses can be stored. l One delivery status is for one recipient (mailbox). When multiple mailboxes, for example, a Group Distribution List, are specified, each mailbox has a delivery status. l A message delivery status is automatically erased on condition that: a) the message was[...]

3 Features and Services S.M. l “Message Scanning with Information” (page 5-8) Subscriber . l Message Playback Options (Subscriber’s Guide Page 2-3) M essage Transfer Message Waiting Notification - Device Feature Ref. Receive Message Description Allows the Subscriber to transfer a message left in his mailbox to other mailboxes immediately afte[...]

Features and Services Notification Device Up to three devices (either a telephone or a beeper) can be assigned as 1 destinations. Each device can be on or off for a whole day. Also a notification schedule can be made for each day of the week. Up to two time frames can be set. Here is an example of notification using a schedule. 12AM 2 4 6 8 1012PM2[...]

M Features and Services device 3 Parameters Number to Dial -- Type - -l............... I Telephone Use Device -- -l Scheduled . . . . . . Schedule Day Time Frame 1 Start Time End Time Time Frame 2 Start Time End Time Mon . . . 7:00,PM 11 :OO,PM . . . . . . When Busv or No-Answer If the Subscriber is unable to answer a call, the VPS keeps calling in[...]

3 Features and Services M Conditions l This feature is also available to the Message Manager. l Class of Service programmin, 0 determines which Subscriber can use this feature. l The Subscriber must contact the System Administrator to check the set schedule. S.A. l Class of Service Number” (page 4-21) / “Number to Dial” (page 4-23) “Type”[...]

M 3 Features and Services l Once the Subscriber gains access to the VPS to listen to the newly recorded messages, the Message Waiting Lamp turns off automatically even if some messages remain unreceived. To keep the lamp illuminated, System Programming is necessary (“Message Waiting Lamp Notification for Unreceived Messages”). l It is possible [...]

Features and Services M Conditions l Ule Message Manager records User 1 and User 2 prompts. If some prompts have not been recorded, corresponding System prompts will be played instead. l The Selection Menu should be recorded by the Message Manager in the appropriate language. l In incoming call service, the prompt mode selected in one service will [...]

M 3 Features and Services Available Prompt Options i k System User I User 2 Selective tncoming Services Outgoing Services Voice Mail Service c 1 Automated Attendant v v v v Service Interview Service / - - - Custom Service d al d d External Message d d d c/ Delivery Message Waiting d d d - Notification /= an available option * In the Interview servi[...]

Features and Services S.A. Ex. Custom 1 Menu Message for Bilingual Service For English, press [7]. For Spanish, press [a]. S.M. l “Subscriber Service Prompt Mode” (page 5-9) . M.M. l Recording Company Messages (page 6-12) Subscriber l Recording Personal Greetings (Subscriber’s Guide page 5-7) l Recording Questions for the Interview Mailbox (S[...]

NO - Features and Services No-Answer Coverage Mode Feature Ref: Operator Service Description Specifies how to handle a call when the Operator does not answer them within “Operator No-Answer Time”. 1 Conditions l “Next Operator” cannot be set for the Operator 3. S.A. l “No-answer Coverage Mode” (page 4-47) Operator Service Available opti[...]

3 Features and Services OP n Bperator Call Coverage Busy Options Hold / @!ting /Disconnect/ ~~,,w,r I ~o!&ver i:;E: / &z,, /Disconnect/ ,“ciator * Busy . Options Hold / $!ting /Disconnect/ ir,,w,r I g$)ver g:$ / LMe,“,~,, /Disconnect/ ~~‘,,,, * I 1 I * Lets the caller choose whether to leave his message or to try another extension. Co[...]

P Features and Services Without Integration, both systems will work separately without knowing the s&us of the other system. One of the following two types of Integration is available between the VPS and PBX, if your PBX supports Integration feature. (a) Inband Integration The PBX sends the VPS several codes with DTMF tone via speech path (see [...]

Features and Services P Play System-Prompt After Personal Greeting Feature Ref. 1 Personal Greeting Description Specifies whether or not Guidance for Recording is played to the caller after the Personal Greeting. Guidance for Recording is: To end recording, hang up or press [I] for more features. To pause and restart recording, press [2]. Note: The[...]

PR 3 Features and Services S.A. l Port Assignment (page 4-37) Private .Message Feature Ref. Message Transfer Message Delivery, Internal Description Allows the Subscriber to specify the sending message as private. Once it is specified, then the receiving Subscriber cannot transfer it to other mailboxes. Conditions l Subscriber l Message Transfer (Su[...]

3 Features and Services R Record Message Description Any caller who accesses the Voice Mail service can record a message in a mailbox; System Manager’s mailbox, Message Manager’s mailbox or Subscriber’s mailbox including an Interview mailbox. More Information l Rotary Telephone Service For callers with a rotary telephone, the General Delivery[...]

RS 3 Features and Services * To use these features, your PBX must be one of the Panasonic KX-TD series telephone yystems and the D-PITS Voice Mail Integration is activated. Subscriber - l Replying to Messages (Subscriber’s Guide page 2-5) l Replying to External Delivery Messages (Subscriber’s Guide page 4-5) Rotary Telephone Service Feature Ref[...]

3 Features and Services s S ervice Access Commands Description 1 Entering the following commands allows the caller to directly access the respective features. PI repeat the Help menu (to call the operator for the caller) [‘ICI back up [#] [ 1 ] dial by name [#] [3] Department Dialing [#] [5] Log in [#] [6] Voice Mail service [#I [71 restart (Subs[...]

S Features and Services System Cloc1 Description. When a new VPS is installed, it is necessary to set the date and time. It is important to set the exact time as some of the essential features of the VPS such as the Message Waiting Notification, External Message Delivery, Automatic Message Deletion are scheduled according to this setting. More Info[...]

3 Features and Services ST Po’rt Usage Report This report provides information about port usage and allows you to measure . traffic on the system and ports. Disk Usage Report This report indicates the amount of disk storage in use and availability in minutes. Mailbox Usage Report This report provides information about the usage of a specific mail[...]

uv - 3 Features and Services Utility Commands Description 1 Allows the System Administrator to access the functions described below by entering the appropriate command at the $ prompt. OFLN ..... ..Set s the System to off-line mode (OFF) ONLN ..... ..Set s the System to on-line mode (ON) PASS ...... ..Set s the System Administrator’s password and[...]

3 Features and Services V - Receiving Messages l Delivering Messages to Mailboxes l Setting Message Waiting Notification l Setting External Message Delivery l Setting the Automated Attendant Status l Interview Mailbox Management l Setting Password l Recording Personal Greeting System Manager Service The System Manager takes care of coordinating the[...]

V Features and Services 2. Service Access Command Dial [#] [6] during a call. The caller then can access Voice Mail service regardless of the current accessing service (see Service Access Command). 3. Custom Service This service can be assigned to the keypad as the call transfer destination. More Information l Direct Mailbox Access The Subscriber c[...]

3 Features and Services V Tu_rning off a Prompt Note the word order of your language. Direct translation may sometimes cause errors. In the following prompt, (date), (time) and (mailbox number) are always played at the end. (Prompt 538) Message recorded on (date) (prompt 248) at (time) (prompt 249) for (mailbox number) (prompt 418) h as not been re[...]

Chapter 4 - System Administrator’s Guide This chapter explains the System Administrator’s function and provides step-by-step instructions for system setup tasks such as setting up mailboxes, setting system parameters and running reports. Contents 4.1 System Administrator’s Function ....................... 4-2 4.2 Using the Interface .........[...]

41 a System Administrator’s Function . As System Administrator of the VPS, you primarily take care of the operational characteristics of the entire system. You can set up system parameters, administrate the parameters, or diagnose the system using an interactive screen-based program. System administration can be done by selecting one of the follo[...]

41 l System Administrator’s Function 4. System Reset/Clear If you need to reprogram the system, see Initializing the System in Chapter 7. 5. Quick Setup If you are programming the system for the first time, we recommend you to employ the Quick Setup first. It provides you a quick way of mailbox creation, incoming call service assignment for all p[...]

42 l Using the Interface 42.1 Keyboard Operation System Administration can be done using the VT100 or Compatible Terminals, or other RS-232C Terminals (ASCII Terminals). Screen display and keyboard operation may differ depending on the data terminal you use. @ VT100 or Compatible Terminals You can choose an option either by: l moving the cursor to [...]

42 l U&g the Interface 4.2.2 Programming Guidance On’ top of each screen display in this manual, you will find a programming guidance indicated by the arrow in the example below. This helps you locate the desired programming screen quickly. (Example) System Administration Top Menu + 1 + 3 + 1 + 1 Program - Port Service - Port1 - Day Mode Menu[...]

43 0 Startup System To start the VPS operation, system installation and line connections must be done beforehand. See Chapter 2. Status of the Power Indicator 1 mm=M=l 2 Turn on the POWER switch of the VPS. System Setup is started and the display shows: 1 3 When System Setup is completed successfully, the display shows: (In D-PITS Integration mode)[...]

43 l Startup System Note: . This message is shown on the terminal when D-PITS communication between the VPS and a Panasonic KX-TD series telephone system is not made. In this case, turn off the VPS and start it again after confirming the line connections and the required programming. (In non-D-PITS Integration mode) ** OFF LINE MODE ** > - 4 Pre[...]

4.3.1 Quick Setup Quick Setup provides a quick way of system setup. You must initially set the following programming items to start the VPS operation. 1. PBX Type 2. Extension numbers of VPS ports 3. Extension numbers for mailboxes 4. Creating Mailboxes 5. Port Service Setting 6. Password Setting 7. Date and Time Setting 8. Activating the Quick Set[...]

4.3.1 Quick Setup Step 1. PBX type After pressing [RETURN] (Enter), the screen shows: Quick Setup - PBX type Please select your PBX type. 1. KX-T308 2. KX-T616 3. KX-T1232 4. KX-T96 5. KX-T336 6. KX-TD816 7. KX-TD1232 8. OTHERS Select your PBX type, and you may go to Step 23 or 4 depending on your selection as shown below. 1. KX-T308 2. KX-T616 Go [...]

4.3.1 Quick Setup Enter extension numbers of VPS ports with 2-digit numeric characters. By this programming, the VPS performance with the KX-T308 or KX-T616 is improved as the VPS can discriminate between VPS extensions and non-VPS extensions. Type “S” to go to the next screen. Note: l Applicable VPS ports depend upon the models. TVS 75 -Port I[...]

4.3.1 Quick Setup Step 4. Creating mailboxes Quick Setup - Mailbox Editing Extension and mailbox list Assigned 62 Vacant 0 Page l/4 EXTN. MBX OWNER (Last Name) MAKE (Make/Delete) . . . ,101 . . . . . . . . . . . . . . . . Make 110 : 110 . . . . . . . . . . . . . . . . Make 111 : 111 . . . . . . . . . . . . . . . . Make 112 : 112 . . . . . . . . . .[...]

4.3.1 Quick Setup Other TeleDhone Svstem The same numbers as the extension numbers entered in Step 3. l The length of mailbox numbers If both 3-digit and 4-digit extension numbers exist at a time, the VPS will unify all mailbox numbers to 4-digit length by putting “0” at the end of all 3-digit numbers. (Example) Extension Numbers ------+ Mailbo[...]

4.3.1 Quick S&up Incoming call services for all ports (Day/Night) can be defined for each port by this seltings on the screen. “PORT 1 (Day) ---- : Auto. Attend. (using Custom I)” indicates that incoming call service for Port 1 (Day) is set to Custom 1 and callers to this port will receive Automated Attendant service. You can change “Auto[...]

4.3.1 Quick Setup Step 7. Date and time‘ setting Quick Setup - Time Setting Current time is 3:04, PM Enter new time (HH:MM, AM/PM) : = Current date is SAT JAN-l-1994 Enter new date (MM-DD-YY) : = Enter the current month, day and year. Note: If you have a Panasonic KX-TD series teleDhone svstem with D- PITS Integration Date and Time are synchroniz[...]

. 4.3.1 Quick Setup The VPS begins to change system programming data. Quick Setup - Setup To set up the mailbox and restart, select “Yes”. To cancel and exit, select “No”. 1: Yes 2: No Setup 101 Then “CARD TEST . ..“. “SYSTEM SETUP .:.” and ‘* I . . . 2 . . . 3 . ..” appears. on the screen one by one as shown below. CARD TEST 1 [...]

44 0 Programming Menu Structure Diagram L I 2. C]EF,S of - COS No. (l-64) - 1. Class of Service Service Enuy Setting 2. Authorization Setting 3. Port Service l.Port 1 1. Day Mode 2. Night Mode 1. Day Mode 2. Night Mode 1. Day Mode 2. Night Mode 1. Automated Attendant b- Custom Service No. (1- 100) Entry * Applicable only to TVS 100 4-16 System Admi[...]

44 l Programming Menu Structure Diagram 5. System El 1. System Group Parameter i Assignment t Setting 2. Day Service 1 ]-I - 1. Extension Numbering Plan l-16 . - 2. Dialing Parameter 6. Others - 3. Message Waiting Notification - 4. External Message Delivery - 5. Call Hold - 6. Rotary Telephone Service - 7. Intercom Paging Parameters - 8. Fax Manage[...]

45 l Programming the System Ptirameters For the most effective utilization of the storage capacity and ports of the system, you can set up system parameters via the RS-232C port. Note: In this chapter, parameters displayed on the screen show default values with VT100 or compatible terminals. System Administration Top Menu + 1 Program Menu 1 Mailbox[...]

4.51 Setting up Mailboxes You must coordinate the operation of the mailbox. You can create/delete mailboxes, reset the passwords of the Subscribers’ mailboxes, install extension numbers, name of owners and the Class of Service numbers. The System Manager can also carry out these operations by telephone at the request of Subscribers. See Chapter 5[...]

4.5.1 Setting up Mailboxes Parameter Value Range (default) Description/Function Reference Mailbox Number 2-5 digits Specifies the mailbox number for Subscribers. Creating (None) The mailbox number length is defined by the mailboxes Quick Setup (see Step 4) or Initializing the p.4-I 1 System in Chapter 7. Mailbox numbers cannot Initializing begin wi[...]

4.5.1 Setting up Mailboxes Parameter* Value Range (default) Description/Function Reference The Extension 2-5 digits If the Owner (None) Used to transfer calls from the system to a Extension Subscriber’s mailbox. Any valid extension Group number including an extension group list number p.4-55 can be assigned. [Note] If an extension group list numb[...]

4.51 Setting up Mailboxes Parameter Value Range (default) Dekription/Function Reference All Calls 1. Yes Transfer to 2. No Mailbox (No) If set to “Yes”, all calls (via the Automated Logical Attendant) coming to the extension of this mail- Extension box owner are automatically forwarded to this p.3-33 mailbox without ringing the extension, and c[...]

4.51 Setting up Mailboxes Device 1 System Administration Top Menu + 1 + 1 -+ 1 + Mailbox No. -+ 2+ Device No. (l-3) Parameter Number to Dial Program - Mailbox Setting - Notification Setting Menu Device 1 Parameters Number to Dial ----- ----------- : 901234567 . . . . . . . . . . Type -___ : Telephone Use Device -__- _----------- - --_-__ : Schedule[...]

4.51 Setting up Mailboxes Parameter Value Range (default) Description/Function Reference l Please insert proper number of pauses before callback num?l;er entry code ‘X’. Type 1. Telephone 2. Beeper (Telephone) Specifies the device to be notified. M.W.N.- Device p.3-38 Use Device 1. Not Use Specifies the usage of Device 1. 2. Continuously 1. Not[...]

4.5.1 Setting up Mailboxes 4.5.1.2 Deleting a Mailbox When a Subscriber no longer needs a mailbox, he should ask you to delete it. System Administration Top Menu -+ 1 + 1 + 2 + Mailbox No. Program - Mailbox Setting - Delete 1. Enter/Edit 2. Delete 3. Password Reset 4. Mailbox Listing Enter the Mailbox Number : = XXX SELECT ITEM AND PRESS RETURN-KEY[...]

4.5.1 Sitting up Mailboxes 4.5.1.4 Listing Mailboxes Y6u can display a list of all mailbox numbers registered in the system on the terminal. System Administration Top Menu + 1 + 1 + 4 Program - Mailbox Setting - Mailbox - Listing 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: 26: 27: 28: 29: 30: 31: 32: 3[...]

4.5.2 Setting COS (Class of Service) Parameters Used to define a set of services available to Subscribers. A maximum of 64 (l- 64) different classes of service can be established. You can assign a class of service number per each mailbox. More than one Subscriber can share the same Class of Service. All members who have the same COS number are allo[...]

4.5.2 Setting COS (Class of Service) Parameters COS Nos. 1-62 c Parameter Value Range (default) Description/Function Reference Personal 8-60 set in 4 Defines the available length of the Personal Personal Greeting Length seconds Greeting message which can be recorded by the Greetings increments Subscriber. p.3-48 (16) This parameter applies to: l Pe[...]

4.5.2 Setting COS (Class of Service) Parameters Parameter Value Range (default) Description/Function Reference Play System 1. Yes If set to “Yes”, the VPS broadcasts the following Play System Prompt after 2. No guidance for message recording to the caller after Prompt the personal greeting. After Personal Greeting (No) Personal f- To end record[...]

4.52 Setting COS (Class of Service) Parameters Parameter. Intercom Paging Group Prompt Mode Value Range (default) l-8 (1) 1. SYSTEM 2. USER 1 3. USER 2 (USER 1) Description/Function Reference Specifies the interFom paging group number available to the Subscriber. [Note] This feature is available if D-PITS Voice Mail Integration with a Panasonic KX-[...]

4.5.2 Setting COS (Class of Service) Parameters COS Nos. 63. 64 Parameter Value Range (default) Description/Function Reference New Message l-30 days Defines the number of days a new message (= Mailbox Retention Time (30) unplayed message) can remain in the mailbox. Capacity The days are counted from the next day of p.3-35 message recording. Saved M[...]

4.5.2 Setting COS (Class of Service) Parameters 4.5.2.2 Special Feature Authorization Allows the Subscriber to utilize the following special features on a COS basis. Message Waiting Notification External Message Delivery Auto Forwarding All these features are prohibited when a new mailbox is created. You must authorize the necessary features. Notes[...]

4.5.2 Setting COS (Class of Service) Parameters Parameter Value Range (default) Description/Function Reference Authorization of 1. Yes If set to “Yes”, Subscribers can utilize the M.W.N. Message 2. No Message Waiting Notification feature. p.3-38. 3-41 Notification (NoI [Note] Notification If you took the Quick Setup step to create Setting mailb[...]

4.5.2 Setting COS (Class of Service) Parameters Parameter 4uthorization of External Message 3elivery Prompt Mode Authorization of Auto Forwarding Mailbox Number Delay Time Forwarding Mode ialue Range (default) 1. Yes 2. No (No) 1. System 2. User 1 3. User 2 4. Selective (None) 1. Yes 2. No (NoI 2-5 digits (None) (Hr.) (Min) 00 : 05 I 99 : 59 (None)[...]

4.5.2 ,Setting COS (Class of Service) Parameters COS No. 63 (for MessaPe Manaper) COS No. 63 is fixed to the Message Manager and only “Authorization of Message Notification” can be activated or deactivated by the programming. External Message Delivery and Auto Forwarding are not assignable. System Administration Top Menu -+ 1 -+ 2 -+ COS No. (6[...]

4.5.2 Setting COS (Class of Service) Parameters COS No. 63 Parameter Value Range (default) Description/Function Reference After: After message recording, the VPS will ask the caller to enter his callback number. Max. Digits for Callback No.1 Disable: The VPS will not ask the caller to enter Callback his callback number. No. Entry [Notes] Interdigit[...]

4.53 Port Service Each VPS port has Day and Night mode. One of four incoming call services can be-assigned to each VPS port: Voice Mail, Automated Attendant, Interview service and Custom service. TVS 75 - two ports TVS 100 - a maximum of four ports The Port Assignment menu also lets you specify company greeting number, prompt mode and delayed answe[...]

4.5.3 PDrt Service r t ( I ( I , : L- Parameter Value Range (default) Description/Function Reference Zompany 3reeting No. / (kit) Specifies which Company Greeting greets the callers to this port. Company Greetings p.3-12 Recording Company Greetings p.6-12 lncoming Call Service 1. Voice Specifies one of four incoming call services. A.A. Mail [Notes][...]

4.5.3 Pbrt Service Port 1 - Night Mode System Administration Top Menu + 1 -+ 3 + 1 + 2 Program - Port Service - Port1 - Night Mode Menu Company Greeting No. (l-32) __--------------- : . . Incoming CalI Service---- -_______ - _____________ -___- : Auto. Attn. Incoming Call Service Prompt --------------------- : User 1 Delayed Answer Time (O-60 set)-[...]

4.5.4 Sixvice Settings System Administration Top Menu + 1 + 4 Program - Service Set Menu 1. Automated Attendant 2. Custom Service Settings SELECT ITEM AND PRESS RETURN-KEY 4.5.4.1 Automated Attendant Parameters The Automated Attendant service in the call service has three main functions: Department or Speed Dialing; Operator’s Parameters; Alterna[...]

4.5.4 Service Settings Department Dialing No. 1-9 2-5 digits (None) Description/Function Reference Specifies any valid extension number. [Note] The department dialing menu can be recorded by the Message Manager. Department Dialing p.3-19 Recording Department Dialing Menu Messages p.6-13 4.5.4.1.2 Operator’s Parameters Specifies the operators’ ([...]

4.5.4 Service Settings ODerator 1 - Day Mode Activates or deactivates the Operator service, specifies Operator l’s extension and the treatment of calls transferred to Operator l’s extension. When Operator service is activated, operator-seekin g calls are first transferred to Operator l’s extension. System Administration Top Menu -+ 1 --+ 4 + [...]

4.5.4 Service Settings Parameter 3perator No- answer Time Busy Coverage Mode I- L A No-answer Coverage Mode 1. Caller Select 2. Leave Message 3. Disconnect Message 4. Next Operator (Caller Select Value Range (default) lo-60 set (30) 1. Hold 2. No-answer Coverage 3. Call Waiting 4. Disconnect Message (Hold) Description/Function [f a call to Operator[...]

4.5.4 Service Settings Parameter ( Y:f&!zge / Description/Function Reference I I I , Message Repeat Cycle 1-3 times (3) Specifies the number of times the VPS plays the option selection message to the caller, when “Caller Select” is specified as “No-answer Coverage Mode”. [Note] This .parameter applies to Operators 1, 2 and 3. Note: Inte[...]

4.5.4 Service Settings ( Iperator’s P vlailbox No. t- I r Parametqr Value Range (default) Description/Function Reference Iperator’s Zxtension 2-5 digits (None) Specifies Operator 2’s extension number. Any valid extension number can be assigned. Operator Service p.3-46 2-5 digits (None) Specifies Operator 2’s mailbox number. Any valid mailbo[...]

4.5.4 Service Settings ODerator 3 - Day Mode r Operator-seekin, u calls come in to Operator 3, when Operator 2 is busy or there is no answer and Operator 2’s parameters are set as follows. Busy Coverage Mode --+ No-answer Coverage No-answer Coverage Mode -+ Next Operator System Administration Top Menu + 1 + 4 + 1 + 2 -+ 1 + 3 Program - Service Se[...]

4.5.4 Service Settings Parameter Value Range (default) Description/Function Reference No-answer / 1. Caller Specifies how to treat calls when Operator 3 does No-Answer Coverage Mode Select not answer it within the time length defined by Coverage 2. Leave “Operator No-answer Time”. Mode p.3-46 Message 1. Caller Select 3. Disconnect The VPS offer[...]

4.5.4 Service Settings 4.5.4.1.3 Alternate Extension Assignment Used to assign extensions which should be transferred differently from normal extension transfer sequences. Calls to the extensions in this group will be transferred following the sequence defined by “Alternate Extension Transfer Sequence” (see page 4-82). System Administration Top[...]

4.54 Service Settings Parameter Alternate Extension (l-32) Value Range (default) 2-5 digits (None) Alternate Extension - Delete Description/Function I I Reference Specifies an extension which requires different transfer sequence than normal extension transfer sequence. Alternate Extension Group p.3-3 Alternate Extension Transfer Sequence p.4-82 You[...]

4.5.4.2 Custom Service Custom service is one of four incoming call services. By assigning a function to each key, you can provide a customized key-operation service to callers. You can set a maximum of 100 custom services. System Administration Top Menu + 1 + 4 + 2 -+ Custom Service No. (l-100) Program - Service Setting - Custom Service Setting - C[...]

4.5.4 S&vice Settings Parameter- ~ (default) i Value Range Description/Function Reference I Prompt Mode 1, System Specifies the language of a custom service menu Multi- 1 2. User 1 message that the caller to this Custom service will Lingual 3. User 2 hear as a guidance. Service p.3-42 (System) [Note] This parameter overrides “Incoming Call Se[...]

4.5.4 Service Settings Parameter Value Range (default) Description/Function Reference Keypad Assignment o-9, *,# a-n You can assign any of the 14 services listed below A.A. (x: d, 0: c (a - n) to 0 through 9, * and # keys on the Service Others: None) telephone keypad. Callers are then able to access p.3-4 these services by pressing the correspondin[...]

4.55 System Parameter Settings System Administration Top Menu -+ 1 + 5 Program - System Parameter Menu 1. System Group Assignment 2. Day Service 3. Holiday Setting 4. Daylight Saving Time 5. Prompt Setting 6. Others SELECT ITEM AND PRESS RETURN-KEY 4.5.5.1 System Group Assignment System Administration Top Menu + 1 + 5 + 1 Program - System Parameter[...]

4.5.5 System Parameter Settings Mailbox Grow - Enter System Administration Top Menu -+ 1 + 5 -+ I -+ 1 -+ 1 -+ Group List No. Program - System Parameter - System Group Assignment - Mailbox - Enter MAILBOX GROUP LIST No. [XXX] Mailbox Group Name ------------ : . . . . . . . . . . . . 1:. 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16: 17: 18: 19[...]

4.5.5 System Parameter Settings System Administration Top Menu + 1 + 5 + 1 -+ 1 + 2 -+ Group List No. Program - System Parameter - System Group Assignment - Mailbox - Delete MAILBOX GROUP LIST No. [XXX] Mailbox Group Name --------------- : VOICE MAIL GROUP 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16: 17: 18: 19: 20: Enter the Number You W[...]

System Administration Top Menu + 1 + 5 -+ 1 + 2 + 1 4.5.5 System Parameter Settings Program - System Parameter - System Group Assignment - Extension Group - Enter 1. Enter 2. Delete 3. Group Listing Enter the Extension Group List Number (2-5 digits): = K Extension Group - Enter Parameter Extension Group 2-5 digits Specifies any vacant extension num[...]

4.55 System Parameter Settings Extension Group - Delete 1 You can specify extensions to be deleted from the list. System Administration Top Menu + 1 3 5 3 1 --+ 2 -+ 2 -+ Group List No. Program - System Parameter - System Group Assignment - Extension - Delete GROUP No. [XXX] Extension Group Name ------- : EXTENSION GROUP 1: 2: 3: 4: 5: 6: 7: 8: 9: [...]

4.5.5 Sj&m Parameter Settings System Administration Top Menu -+ 1 -+ 5 + 2 Program - System Parameter - Day Service MON TUE WED THU FRI SAT SUN Start Time 9:00, AM 9:00, AM 9:00, AM 9:00, AM 9:00, AM 9:00, AM 9:00, AM -> -> -> -> -> -> -> End Time 5:00, PM 5:00, PM 500, PM 500, PM 5:OO. PM 5:00, PM 5:00, PM D: Day Mode N: N[...]

4.5.5 System Parameter Settings Holiday Setting - Enter System Administration Top Menu + I -+ 5 + 3 + 1 Program - System Parameter - Holiday Setting - Enter Menu 1: No Holiday Name 11: No Holiday Name 2: No Holiday Name 12: No Holiday Name 3: No Holiday Name 13: No Holiday Name 4: No Holiday Name 14: No Holiday Name 5: No Holiday Name 15: No Holida[...]

4.5.5 System Parameter Settings Parameter Value Range (default) Description/Function Reference Service 1. Voice Specifies one of four incoming call services for Mail the holiday. 2. Auto. [Notes] Attn. l When you specify the Interview service, one of 3. Interview Subscriber’s mailbox numbers should also be 4. Custom specified. (Auto. Attn.) l Whe[...]

4.5.5 System Parameter Settings Holiday Setting - Listing Used to display all the specified holiday names and dates. System Administration Top Menu + 1 + 5 + 3 + 3 Program - System Parameter - Holiday Setting - Holiday Listing 1: No Holiday Name 2: No Holiday Name 3: No Holiday Name 4: No Holiday Name 5: No Holiday Name 6: No Holiday Name 7: No Hol[...]

4.55 System Parameter Settings 4.5.5.5 Pmn~t Setting This setting is required when Multi-Lingual service. System Administration Top Menu -+ 1 + 5 + 5 Program - System Parameter - Prompt Setting Menu System Prompt Selection Number (l-9) -------- : . User 1 Prompt Selection Number (l-9)--------- : User 2 Prompt Selection Number (1-9)--- ----- : Posit[...]

4.5.5 System Parameter Settings Parametsr Position of .-AM/PM” in Time Stamp T c I Value Range (default) I. Before 2. After 3. None (After) DescriptionBhnction This parameter setting is available only for User prompts. Specifies the time notation. 1. Before The VPS announces “AM/PM” before the time (e.g., A.M. 3:42). 2. After The VPS announce[...]

4.55 System Parameter Settings System Administration Top Menu + 1 + 5 + 6 + 1 Parameter Numbering Plan 1-16 Program - System Parameter - Others - Extension Numbering Plan Menu Numbering Plan 1 ---- : lxx.. Numbering Plan 2 --------- : . . . Numbering Plan 3 - : . . . Numbering Plan 4 -: . . . . . Numbering Plan 5 ---- --___ : . . Numbering Plan 6 :[...]

4.55 System Parameter Settings 4.5.5.6.2 Dialing Parameters Parameter Number of Digit to Access Outside Line Call Transfer No-answer Time Outgoing Call No-answer Time Pause Time System Administration Top Menu + 1 + 5 + 6 + 2 Program - System Parameter - Others - Dialing Parameter Menu Number of Digits to Access Outside Line (O-8 digits) - : 1 Call [...]

4.5.5 System Parameter Settings ! Parameter Outgoing Call Seiup Sequence Value Range (default) ip to 12 digits consisting of o-9, x, #, F, R, S, T, W (-0 Description/Function Specifies the sequence of codes used by the VPS to make a call to an outside line. You can set up to 12 digits. The default value is ‘T’, which means that the VPS dials th[...]

4.5.5 System Parameter Settings Parameter Value Range (default) Description/Function Reference Outgoing Call Ports Port No. Specifies the port numbers used for the Message Number to (1, 2, 3. 4) Waiting Notification-Device feature. The VPS Dial makes outgoing calls using a port specified in this p.4-23 field. At least one port must be specified. [N[...]

4.5.5 System Parameter Settings ‘ Parameter System Callback No. Value Range (default) Up to 32 digits (None) 1 Description/Function Specifies a telephone number displayed on Subscriber’s beepers as a callback number when “Type” is set to “Beeper”. [Note] If “Beeper Callback No. Entry Mode” is activated, the callback number entered b[...]

4.5.5 System Parameter Settings Parameter Value Range (default) Description/Function Reference No-answer Delay l-120 min. Specifies the length of time in minutes the VPS is E.M.D. (60) to wait after a no answer condition before trying Service to deliver the message again. p.3-22 Outgoing Call Ports Port No. Specifies the port numbers used for the E[...]

- 4.5.5 System Parameter Settings 4556.5 Call Gold Parameters . System Administration Top Menu + 1 + 5 + 6 + 5 Programming - System Parameter - Others - Call Hold Menu Call Hold Mode----------- --~-_- : Enable Call Queuing Announcement Mode ----- : Enable Call Retrieval Announcement Timing (l-30 set) -- : 2 Redialing Cancel Timing ---------------- [...]

4.5.5 System Parameter Settings 4.5.5.6.6 Rotary Telephone Service Used to define the treatment of callers who are calling from a rotary telephone (unable to input DTMF signals) or callers who cannot properly respond to the guidance of the VPS in the Voice Mail service. System Administration Top Menu + 1 -+ 5 + 6 -+ 6 Program - System Parameter - O[...]

4.5.5 System Parameter Settings System Administration Top Menu -+ 1 + 5 + 6 + 7 Parameter intercom Paging Sequence Release for Intercom Paging No-answer Time for Intercom Paging Program - System Parameter - Others - Intercom Paging Parameter Menu Intercom Paging Sequence - --_ : . . . . . . . . . Release for Intercom Paging --- . . . . . . . . . No[...]

4.55 System Parameter Settings Parameter. Announcement Repeat Cycle Value Range (default) Description/Function Reference i-3 times Specifies the number of times that the intercom (1) paging announcement should be repeated. Example: There is a call for <mailbox owner’s name>. Intercom Paging Retry Paging Code for Group 1-8 l-10 times Specifi[...]

4.55 System Parameter Settings Parameter Value Range (default) Description/Function Reference Automatic Transfer of Incoming Fax Call 1: Disable 2: Enable (Disable) Activates or deactivates the automatic transfer of FdX Fax Management service. Management p.3-24 Main Fax 2-5 digits Extension No. (None) Specifies a fax extension number which serves a[...]

4.5.5 System Parameter Settings Parameter Fax Notification Mode Value Range (default) I. No 2. Mbx 3. Extn. (No) Description/Function If set to “Mbx”, the VPS will leave the number of successfully-received fax calls in the Fax Manager’s mailbox. Example: You have one FAX message. I If set to “Extn.“, after a fax extension receives a fax c[...]

4.5.6 Hardware Settings For system administration (system setup, mailbox setup, and system diagnosis), a RS-232C terminal must be connected to the serial interface of the VPS. System Administration Top Menu + 1 -+ 6 Program - Hardware Menu 1. RS-232C 2. Port Setting 3. PBX Interface Parameters SELECT ITEM AND PRESS RETURN-KEY 4.5.6.1 RS-232C Parame[...]

4.5.6 Ikrdware Settings Parameter Value Range (default) Stop Bit Length 1. I bit 2. 2 bits (1) 4.5.6.2 Port Setting Description/Function Specifies the number of bits used to signify the end of the byte. r Reference Data Terminal or Printer Connection p.2-15 The VPS must be connected to a PBX telephone line port before system start up. TVS 75 - two [...]

4.5.6 Hardware Settings r Parameter CPC Signal Value Range (default) Description/Function Reference I. None Specifies the minimum time required to detect a PBX Type 2. 6.5 msec break in the CPC (Calling Party Control) signal p.479 3. 150 msec from the PBX. The VPS detects that the line has 4. 300 msec been disconnected when there is a break of the [...]

4.5.6 Hardware Settings System Administration Top Menu + 1 -+ 6 + 3 + 1 Program - Hardware - PBX Interface - Dialing Parameters Menu PBX Type ---- --_- --__ : TD1232 integration Mode -----__ _-_-____ : D-PITS Operator Transfer Sequence --------- : FX ....... Extension Transfer Sequence I--- : FX ....... Alternate Extension Transfer Sequence ------ [...]

4.5.6 Hardware Settings PBX Type [ntegration Mode 3perator Transfer Sequence Extension Transfer Sequence Alternate Extension Transfer Sequence Reconnect Sequenceon Busy Reconnect Sequence on No-Answer Reconnect Sequence on Refuse Call Light-On Sequence for Message Waiting Lamp Light-Off Sequence for Message Waiting Lamp Call Waiting Sequence Releas[...]

4.5.6 Hardware Settings Parameter Value Range (default) Description/Function Reference Integration Mode 1. None 2. Inband 3. D-PITS (D-PITS) Specifies methods of integrating VPS with your D-PITS PBX. p.3-2 I 1. None Inband Both PBX and VPS work independently. No ~3-26 information is provided concerning the status PBX qf the other system. Integratio[...]

4.5.6 Hardware Settings r Parameter Value Range (default) Desc,ription/Function Reference Operator Transfer (W Used to transfer calls to the operator’s extension. A.A.Service Sequence p.3-4 Operator Service p.3-46 Extension Transfer Sequence VW Used to transfer calls to any extension other than the operator’s. ‘2&~nsfel p.3-IO Alternate E[...]

4.5.6 Hkdware Settings 4.5.6.3.2 Inband Signaling Parameters These parameters are used if the PBX sends DTMF tones to the VPS to indicate the state of a call (busy, answered, disconnected, etc.). The Integration mode on page 4-8 1 must be set to “Inband”. If PBX Type is set to a KX-T series telephone system. the Inband Signaling parameters will[...]

4.5.6 Hardware Settings - Parameter Answer Forward to VM Ringing Value Range (default) Description/Function Reference (3 Sent to the VPS when the called extension answers PBX Type the call. p.4-79 Integration (6) Sent to the VPS if the called extension is Mode forwarded to a voice mail port and that voice mail p.4-8’ port is available to accept t[...]

4.5.6 Hardware Settings N/A : Not available 4.5.6.3.3 Digit Translation Table Parameters Digit Translation Table is used to translate the Follow on ID signal from your PBX to the proper codes for the VPS. This translation table is effective for the incoming signal only. System Administration Top Menu + 1 -+ 6 + 3 + 3 Program - Hardware - PBX interf[...]

4.5.6 Hardware Settings Digit Translatio: Table System Administration Top Menu + 1 + 6 + 3 + 3 + 2 Program - Hardware - PBX Interface - Digit Translation - Input / Output Input digit Output digit Table 1 : ........ --> ........ Table 2 : ........ -> ........ Table 3 : ........ -> ........ Table 4 : ........ --> ........ Table 5 : ......[...]

Chapter 5 System Manager’s Guide This chapter explains what a System Manager is and provides step-by-step instructions for system maintenance tasks such as setting up mailboxes, setting COS parameters and checking system status. Contents - 5.1 System Manager’s Function ................................ 5-2 5.2 Accessing the System Manager’s Ma[...]

51 0 System Manager’s Function As System Manager, you perform one of the most important jobs. You are in charge of coordinating the VPS to ensure that it operates efficiently and effectively. You can perform a whole range of functions using any touch-tone telephone anywhere in the world. These include daily maintenance, the creation and editing o[...]

52 l Accessing the System Manager’s Mailbox Every job of the System Manager gets started by accessing the System Manager’s mailbox. To access that mailbox, you will need the following information beforehand. System Manager’s Mailbox Number It has been assigned as ‘99’, ‘999’, ‘9999’ or -99999’. It depends upon the mailbox number[...]

53 l Setting up Mailboxes Your primary duty as System Manager will be to create mailboxes for new VPS Subscribers and to keep the system organized by deleting unneeded passwords and mailboxes. You will also have the task of the System Administrator. All you need to carry out such a job is the mailbox number. 5.3.1 Creating and Editing a Mailbox Mai[...]

53 0 Setting up Mailboxes Exteusion Number 10 The current extension number is played. Press 0 to enter a new extension. 11 Enter the extension number. 12 Confirm the extension number and press a to accept it. Initial 3 or 4 Letters of Subscriber’s Last Name 13 The current owner’s name is played. Press 0 to enter a new owner’s name by spelling[...]

53 a Setting up Mailboxes 5.3.2. Deleting a Mailbox Other Mailbox setup Clar,. of Service Clock Setting Alg!ll Delete Reset & Edit Pwword I Mailbox No xxxx Delete Keep Tip: Occasionally, a Subscriber may ask you to delete his mail- box because it is no longer needed. This is one of your tasks as System Manager. All you need to carry out the r[...]

54 l Setting COS (Class of Service) Parameters Each Class of Service defines a set of services available for Subscribers. A maximum of 64 Class of Service can be es- tablished. You can set each Class of Service from a tele- phone. For the details of individual description, see Setting Class of Service Parameters in Chapter 4. COS No. 63 and No. 64 [...]

54 l Setting COS (Class of Service) Parameters Message Length Number of Messages Total Message Time 14 The current setting is played. Press 0 to change the setting. 15 Enter the message length (1 - 6 minutes). 16 Confirm your entry and press a to accept it. 17 The current setting is played. Press 0 to change the setting. 18 Enter the number of mess[...]

54 l Setting COS (Class of Service) Phameters Message Cancel for Live Call Screening Status 31 The current setting is played. Press 0 to change the current setting (enable or disable). 32 Confirm your entry and press 0 to accept it. Direct Mailbox Access Status 33 The current setting is played. Press 0 to change the current setting (enable or disab[...]

54 l Setting COS (Class of Service) Parameters m Accept 42 The current setting of MWL Notification for Unreceived Message is played. Press 0 to change the setting (enable or disable). 43 Confirm your entry and press m to accept. 44 The current setting of Device Notification for Unreceived Message is played. Press 0 to change the setting (enable or [...]

55 a Setting the System Clock I I System Manager’s Main Command Menu I Other Mailbox Ch of SCIUP SUViCC Clock Serring cd10 step 4 Tip: You can set the clock of the VPS from your own telephone. It is important to set the exact time as Message Waiting No- tification, External Message Delivery, redialing and re- scheduling of External Message Deli[...]

56 l Checking System Usage (System Reports) 5.6.1 Obtaining System 1 2 3 4 Tip: Step 3 - You can output eight types of System Reports to help moni- tor the VPS operating status. The reports can be sent via the RS-232C port either to a printer or a terminal. The follow- ing eight report options are available. The System Administrator is also able to[...]

56 l Checking System Usage (System Reports) 5.6.2 Clearing the Reports Ck;ir Repon 1-3 You can clear the counts of the following reports. - Port Usage Report - Disk Usage Report - Mailbox Usage Report - Fax Call Report Same as Obtaining System Reports. Here, press m to clear the Disk Usage Reports, IE) to clear the Port Usage Reports, m to clear th[...]

57 0 Delivering Messages Two ways of message delivery are available. You can also check whether each message has been delivered success- fully. 57.1 Delivering Messages to All Mailboxes (Broadcasting Messages) You can deliver an identical message to all VPS Subscribers hEi at the same time. This procedure is referred to as Broad- casting Messages, [...]

57 0 Delivering Messages - 57.3 13 Enter the date (the day of the month) and m. 14 Press ci) to accept. 15 Press 0 to set this message to a private message. Otherwise, press m. Tip: Step 4 - You <can enter by name if you press [#] [l] first. You can use a System Group Distribution List by specifying its number. Step 5 - You can add mailbox numbe[...]

58 l Customizing the System Manager’s Mailbox Cusromize Mailbox &to step 3 Tip: In order to ensure system security, you can establish a pass- word consisting of up to eight numeric characters. Anyone requesting access to the System Manager’s service will then be required to enter this password before proceeding. 1 Log in the main command me[...]

59 0 listening to Messages Receive Mewge co to step 3 Tip: Subscribers may call you for asking you to create new mail- boxes, to delete unneeded ones, to delete the password as they have forgotten theirs, to change the COS number, to authorize a special feature, and everything. You can receive these messages left in the System Manager’s mailbox i[...]

Chapter 6 Message Manager’s Guide This chapter explains the Message Manager’s function and provides step-by-step instructions for message management tasks such as routing messages in the General Delivery Mailbox. Contents 6.1 Message Manager’s Function ................................. 6-2 6.2 Accessing the Message Manager’s Mailbox.. .....[...]

61 0 Message Manager’s Function As Message Manager, you take care of the General Delivery Mailbox, recording company greetings, and voice prompts by accessing your mailbox with number 98, 998 (default value), 9998 or 99998 (these values can be changed). You will also be responsible for answering and attending to calls that have been transferred b[...]

62 l Accessing the Message Manager’s Mailbox You can gain access to Message Manager’s service by en- tering your mailbox. To enter that mailbox, you will need the following information beforehand. l Telephone Number Directly Connected to the Voice Mail Service If your VPS does not have one, call any number and press [#] [6] (Service Access Comm[...]

62 0 Accessing the Message Manager’s Mailbox To transfer general delivery mailbox messages, press Ill. To set up message waiting notification, press [2]. To customize your mailbox, press 131. To set the clock, press [4]. To modify message, press 1.51. To end this call, press [*l. ) 6-4 Message Manager[...]

63 a Managing the General Delivery Mailbox One of your duties as Message Manager will be to check the General Delivery Mailbox for messages and forward them to the appropriate mailbox. This can be done at any time with your telephone. You can listen to the messages in the General Delivery Mailbox and transfer the message to a Subscriber’s mailbox[...]

63 l Managing the General Delivery Mailbox 6.3.2 Transferring Messages from G.D.M 4 Repeat Next Erwe Reply Tranfer Help I 5 Mailbox No. xxxx 6 I Chance ACCW Rep&it . mformation I Tramfer Tramfer Add Review wo Comment w. Comment madbox lil Tip: Step 6 - You can transfer without comment by pressing [I], add mailbox number by pressing [3], revie[...]

64 a Setting up Message Waiting Notification You can have the VPS notify that unplayed messages are waiting in your mailbox. You do not need to regularly check your mailbox. This feature has been authorized at the factory. Two types of message waitin, 0 notification are available: no- tification by message waiting lamp and notification by call- ing[...]

64 l Setting up Message Waiting Ndification as the Message Waiting Lamp Status. (il to change the way of notification. the device number. 0 - 0 to select the status. M.W.6 ChUlge Change Assign M.W.Lamp Device Tel No. SMUS SkitUS Deviie No. tii-d-3 Schedule Conrinuously Nor Use Tip: Step 3 - 0 Schedule (enabled on the schedule) m Continuously (enabl[...]

64 0 Setting up Message Waiting Notification Selling M.W.N. b 1 Change Change tksign M.W.Lamp Device Tel No. statu staru cd to step -I Tip: Step 7 - 4 Press 0 to change the first telephone number, a to change the second telephone number or m to change the third telephone number. Press 0 to set the telephone number. Enter the telephone number. Pre[...]

65 l Customizing the Message Manager’s Mailbox As Message Manager, you can customize your mailbox by specifying the password and the extension numbers of the operators 1, 2 and 3. 6.51 Message Manager’s Password You can specify your password from your telephone at any time to protect the General Delivery Mailbox and company greetings. The passw[...]

66 a Setting the System Clock The System Administrator or the System Manager sets the present date and time of the VPS from his own telephone, but also you. the Message Manager. can set them if the sys- tem clock is not being accessed by the System Manager or the System Administrator. It is important to set the exact time since Message Waiting Noti[...]

67 l Recording Company Messages You are responsible for recording messages or greetings which are to be recorded by each user respectively. 6.7.1 Recording Company Greetings You can record up to 32 company greetings and erase them as appropriate. The greeting will be business or non-busi- ness hour greetings of which one will be presented to the ca[...]

67 0 Recording Company Messages Message Mpager’s j Main Command Menu ! Record Company Name Go to step 4 Tip: Step 5 - 1 Log in the main command menu. 2 Press m to modify messages. 3 Press a to record company name. 4 The VPS plays the current company name. Press 0 to change the name. If you have not recorded a company name, go to step 6. 5 Press 0[...]

67 l Recording Company Messages Tip: Step 5 - You can erase the department dialing menu by pressing [2]. Step 6 - You have up to 6 minutes for recording. Step 7 - You can review the recording by pressing [l], record a new one by pressing [3], add recording by pressing [4], or erase and exit by pressing [* I. 6.7.4 Recording Custom Service Menu Mess[...]

67 l Recording Company Messages ~~ 6.7.5 Recording Voice Labels for Mailbox Lists Message Manager’s Main Command Menu co to step 1 Tip: Up to 20 mailbox distribution group lists can be created by the System Administrator. You can either record or erase the name of each list. 1 Log in the main command menu. 2 Press Q to modify messages. 3 Press m [...]

67 a Recording Company Messages Mcdifv IJwr- Prompt Gdto step 4 Tip: 3 Press I(il to modify user prompts. 4 Press 0 to change user prompt 1, or a to change user prompt 2. 5 Press 0 to change the prompt that you are specifying. 6 Enter the prompt number. 7 Press 0 to change the prompt. If you press [2], you will be back to step 6. 8 The VPS plays th[...]

67 l Recording Company Messages I 1 Message Manager‘s 1 Main Command Menu 1 cdro step .I Tip: Step 6 - You have up to 6 minutes for recording. Step 7 - You can review the recording by pressing [l], record a new one by pressing [3], add recording by pressing [4], or erase and exit by pressing [*I. 1 Log in the main command menu. 2 Press m to modif[...]

List of Modifiable Prompts The table below shows the modifiable prompts. Record them as the User 1 or the User 2 prompt. Some of the modifiable prompts are listed along with the linked prompt number. In order to make certain sentences in one voice, record the related prompts together (see Voice Prompts in Chapter 3). Prompt No. Modifiable Prompt 1 [...]

List of IkIodifiable Prompts I PEP’ I 1 Modifiable Prompt 1 67 1 SIXTY SIX II-. _-. -__-___ 1 68 1 SIXTY SEVEN 1 69 1 SIXTY EIGHT 1 70 1 SIXTY NINE EIGHTY TWO -____ EIGHTY THREE EIGHTY FIVE EIGHTY SIX 1 88 j EIGHTY SEVEN 91 NINETY 92 -NINETY ONE _~~.. 93 NINETY TWO 94 NINETY THREE 95 NINETY FOUR -_____ 96 NINETY FIVE 97 NINETY SIX 98 NINETY SEVEN[...]

List of Modifiable Prompts Prompt No. . Modifiable Prompt 139 TEN (MINUTE) ~. .~ ~__-.. 140 ELEVEN (MINUTE) -- 141 TWELVE (MINUTE) 1 142 1 THIRTEEN (MINUTE) 143 FOURTEEN (MINUTE) 144 FIFTEEN (MINUTE) 145 SIXTEEN - (MINUTE) 146 -__ SEVENTEEN (MINUTE) 147 EIGHTEEN (MINUTE) 148 NINETEEN c (MINUTE) ____-____-.- 149 TWENTY (MINUTE) --__ 150 TWENTY ONE ([...]

List of Modifiable Prompts Prompt No. ’ Modifiable Prompt 211 FOURTH 212 FIFTH Linked to Pk~pt No(s). 1 213 1 SIXTH 1 214 1 SEVENTH 21s EIGHTH 216 NINTH 217 TENTH Message Manager 6-21[...]

List of Modifiable Prompts ‘rompt No. 1 Modifiable Prompt Linked to Prompt No(s). 247 and [5361, U5371, [2471 (5471, [2471 248 at ~3141, 12481 14151, [4161, I2481 [4171, [2481, 12491, [4181 [4171, [2481, [2491, [4191 [4491. [4501, P481 [5381, I2481 [552], [553]. [248] [5901, I2481 15381, [2481, (2491, [4181 249 for 14171, [2481, [2491, [4181 [417[...]

List of lkodifiable Prompts Prompt . No. Modifiable Prompt Linked to Prompt No(s). 270 To pause and restart recording, [269]. [270] press 2 [278]. [270] [391], [269], [270] 271 Record greeting at the tone 272 Record the question at the tone 273 Record the prompt at the tone 274 Record menu at the tone 275 Record company name at the tone 276 Record [...]

List of RiIodifiable Prompts ‘rompt No. 1 Modifiable Prompt 289 Sorry, no space for recording 290 Enter the first 3 or 4 letters of the Linked to Prompt No(s). 291 292 person’s last name For ‘Q’, press 7 For ‘Z’, press 9 Sorry, this name cannot be found Sorry, there are no more matching 293 ) To call this person, press 1 294 To change t[...]

List of Modifiable Prompts Prompt No. 308 309 310 For help, press 0 311 312 313 314 315 316 317 Good afternoon 318 319 Good evening Please enter your party’s mailbox number 320 To enter by name, press # and 1 321 If you are usin g a rotary telephone, stay on the line 322 To call the operator, press 0 323 324 325 326 327 Modifiable Prompt To set d[...]

List of l%iodifiable Prompts rompt No. 1 Modifiable Prompt 328 To change, press 1 Linked to Prompt No(s). [3281, P821 13591, [3281, 13071 [3891, [3281, [3071 [328l, [282]. [479] [3281, P821, [4821 [3281, P821, [4421, L5811, 15821, [5831, [5841 [3281, W21, [4421, [5811, [5821, t5831, [5841, [5851 [3281, 15921 t3281, WUI, [6011 329 There was one unsu[...]

List of Modifiable Prompts Prompt No. 1 Modifiable Prompt Linked to Prompt No(s). 344 To reply. press 2 13431, [3441, [3451 [343], [344], [346], [347], [345] 345 To end this call, press * 13431, [3431, [3451 13431, [3441, [3461, 13471, 13451 13501, [345] [340]. [572], [573]. [574], [575], [576], [345] [3401, [5721, [5731, [5741, [5751, [3451 346 To[...]

List of &Iodifiable Prompts Modifiable Prompt Linked to Prompt No(s). 363 I I Sorry, no one is available to answer the call 364 To leave a message, press 1 [3641. [3821 365 To reach the covering extension, mess 2 366 To page your party, press 3 367 To notify your party’s beeper, press 4 368 To enter another extension. mess x 369 Sorry, this n[...]

List of Modifiable Prompts Prompt No. . Modifiable Prompt Linked to Prompt No(s). 388 Custom service menu 389 The callback number is not as- [389]. (3281. [307] signed 390 Message from the system manager 391 State your comment at the tone [301]. [269], [270] 392 Beeper access disabled 393 To set call transfer status, press 1 To set up covering exte[...]

List of Modifiable Prompts Prompt No. I 403 1 412 I 413 . 422 I- 423 424 t 427 t 428 Modifiable Prompt Linked to Prompt No(s). Leaving a message is enabled Leaving a message is disabled Covering extension transfer enabled Covering extension transfer dis- abled Intercom paging disabled Operator transfer enabled Operator transfer disabled Returning t[...]

List of Modifiable Prompts - Prompt No. . Modifiable Prompt Linked to Prompt No(s). 429 8 members maximum 14281, [429] 330 This list member already exists 43 1 To add more members, press 1 To end, press 2 432 Telephone number is (telephone number) 433 To delete all group members, press [433]. [307] 1 434 This group has no members 435 To delete, pre[...]

List of Modifiable Prompts I I Prompt No. . Modifiable Prompt Linked to Prompt No(s). 449 External delivery message sched- i4491. [WJI. 12481 uled for (name) 450 on (date) 14491. [450]. [Z-IS] 4s 1 External delivery message will be (45 11, [-FL?] sent to (name) 452 right away [4S I], [452] 453 To change the setting, press I [453], [2X2], [442] 454 [...]

List of RiIodifiable Prompts Prompt No. 1 IModifiable Prompt Linked to Prompt No(s). 472 Message to (name) [472]. [4733 473 being delivered now [472], 14731 474 I’ll redial only once 475 I’ll redial (number) [475]. [476] 476 more times [475]. [476] 477 Covering extension is (extension number) 478 Covering extension not assigned 479 To delete, p[...]

List of Modifiable Prompts Prompt No. 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 Modifiable Prompt Linked to Prompt No(s). Enter question number. followed by # Question erased Question number (number) No question recorded To change the personal greeting, [4971. [456], [498], 14991 mess 1 To change the owner?[...]

List of Ihodifiable Prompts Prompt No. 1 Modifiable Prompt 514 To change the first telephone number. press 1 Linked to Prompt No(s). To change the second telephone number, press 2 To change the third telephone number, press 3 515 I’ll notify by telephone 516 I’ll notify by beeper 517 Sorry, you cannot transfer a private message 518 To change th[...]

List of R;lodifiable Prompts ‘rompt No. . Modifiable Prompt Linked to Prompt No(s). 5357 Message from the message man- 1 I 536 ager Message recorded by (mailbox number) I5361, [5371, [2471 537 538 and transferred via (mailbox number) Message recorded on (date) 1 [5361. [5371, [2471 [5381. C2.481 [538], [248], [249], [4181 539 To play the next mes[...]

List of Modifiable Prompts Prompt No. 1 Modifiable Prompt Linked to Prompt No(s). 555 You can add up to (number) [Sjj], [556] 556 more members [5551, [5561 557 Sorry, you cannot reply [557], [558] [5571, 15601 [5571, [5611 558 The message sender is unknown [557]. [558] 559 To call message sender, press 1 To record a message, press 2 560 This messag[...]

List of Modifiable Prompts Prompt No. 579 580 581 Enter the telephone number and wait To insert a pause or special com- mand, enter the partial number and wait for the options menu To add more digits, press 4 582 To insert a pause, press 5 583 To set dial mode, press 6 584 585 586 587 588 589 590 591 592 593 594 To add new mailbox number, press 595[...]

List of Modifiable Prompts Modifiable Prompt Linked to Prompt No(s). 598 To cancel , press * To continue. press 1 599 Mailbox number already specified - - 600 This is your mailbox 601 To repeat, press 3 [3281, [2821, 16011 602 Sorry, maximum of 20 destinations exceeded 1 603 1 To record a message, press 1 I To add new mailbox number, press 2 To rev[...]

List of Modifiable Prompts [Linked Prompts List] Subscriber Service [258] You have (number) [259] new messages [298]There were (number of failure) [299] unsuccessful attempts to enter this mailbox I Receive Message [536] Message recorded by (mailbox number) [537] and transferred via (mailbox number) [247] and (mailbox number) [547] Message transfer[...]

List of Modifiable t t- r Trompts Check Mailbox Distribution [249] for (mailbox number) [418] has not been received External M [449] External delivery message . scheduled for (name) [450] on (date) [248] at (time) [451] External delivery message will be sent to (name) [452] right away L es l- [334]This message is from (name) [335] of (company name)[...]

Chapter 7 Maintenance This chapter explains for the System Administrator about the Utility Commands, System Report, and how to initialize the system so that the VPS can be used effectively. In addition, a troubleshooting guide appears at the end of this chapter. Contents 7.1 Utility Commands .........................................................[...]

71 l Utility Commands In the Utility Command mode, the System Administrator can access the functions described below by entering the appropriate command at the **$” prompt followed by [RETURN]. System Administration Top Menu + 3 Utility Command (Type ‘HELP’ for command kt.) s . OFLN . . . ..Sets the system to off-line mode ONLN . . . ..Sets t[...]

71 l Utility Commands 7.1.2 On-line Set (ONLN) Used to restore the call progressing mode of the VPS. Type “ONLN”, then press [RETURN]. S ONLN *+ ON LINE MODE ** The VPS resumes call progressing service. 7.l.j 1 2 3 4 Set Password (PASS) Used to create and change the system passwords in order to ensure system security. Valid passwords can be set[...]

71 0 utility Commands 2’ 3’ 4’ 5’ 7.1.4 1 2 Changing a Password: Select [l] or [2]. OLD PASSWORD : = The above is displayed only when changing a password using System Reset/Clear password. Enter the current password. Maximum 8 characters NEW PASSWORD : = Enter the new password. VERIFICATION : = Enter the password again for verification. Not[...]

71 l Utility Commands 3 Enter the current date. Fur the year, type the last two digits. Note: Enter the exact time and date so that the VPS will function correctly. This command is invalid while the System Manager or the Message Manager is accessing the time setting feature. 7.1.5 Print Reports at Specified Time (PSET) If a printer or a data termin[...]

71 a Utility Commands Type “ELOG”, then press [RETURN]. i ELOG DEVICE 1. CPU 2. CLOCK 3. DISK 4. DSP’ 5. DSP’ 6. CPU ERROR MEM-GET DATA R/W (xx:yyyy) TIME JUL-14 14:00 PM JUL-14 14:00 PM JUL-14 14:00 PM SCAN FIFO APPLICATION (x) JUL-14 14:OO PM JUL-14 14:00 PM JUL-14 14:00 PM * = Port number Note: Types of errors displayed on the screen and[...]

71 l Utility Commands Error indications at system startup Example terminal display when errors are generated Indication Meaning ROM ERROR : Sum Error!! DISK ERROR : Initialize Error!! DISK ERROR : No System!! DISK ERROR : Program Load Error!! DISK ERROR : Program Sum Error! ! DISK ERROR : Svstem Data Error!! ROM checksum error. HDD initialization e[...]

71 0 Utility Commands The memory which is required for the data terminal to be used for this feature is as follows: I. Program - approximately 1 MBytes 2. Parameters - approximately 0.3 MBytes 3. System Prompts - approximately 15 MBytes 4. User Prompts-l 5. User Prompts-2 f depending upon the length of the 6. Custom Service Menu recorded messages. [...]

71 0 Utility Commands 7.1.8 Loading the Saved Data to the VPS (LOAD) Used to restore the saved data to the VPS in case of disk crash or accidental era- sure. The LOAD command can be executed for each data file. It may take some time to complete LOAD for all the data. When performing this operation, please wait until the process completion indica- t[...]

71 l Utility Commands 7.1.9 Print All of tlie VPS Parameters (GPRN) Prints out all VPS parameter settings (output to screen). Type “GPRN”, then press [RETURN]. S GPRN 0: All Parameters 1: Mailbox Setting 2: Class of Service Setting . 3: Port Service Setting 4: Service Setting - Auto. Attn. Setting 5: Service Setting - Custom Service Setting 6: [...]

71 a Utility Commands 7.1.11 Custom Service Report (CREP) Used to display the keypad assignments, message recording status and the tree- structure of a Custom service. Type “CREP” and Custom service number (l-100), then press [RETURN]. $ Crep 20 Custom [20] (User-l) (Access: 3) (Menu Msg. : None) I c Custom Service Entry Menu > [l]- Xfer Mbx[...]

71 l Utility Commands m Type “CCLR”, and Custom service number (I-loo), then press [RETURN]. Custom Menu <20> Accessing Counter Cleared !! Note: You can clear the number of access times once by entering “CCLR 0”. for all Custom services at 7.1.13 Message Waiting Lamp Retry Times (MWL) Used to specify the number of times the VPS will a[...]

71 l Utility Commands 7.1.15 Modified Prompt List (MPLT) Used to display the user prompt recording status: recorded, not recorded or turned off. 1 Type “MPLT”, then press [RETURN]. MPLT + both prompts MPLT 1 + User 1 prompts MPLT 2 + User 2 prompts 2 Press [l] to display the User 1 prompts. Or Press [2] to display the User 2 prompts. Ol- Press [...]

71 l Utility Commands 7.1.16 Utility Command List (HELP) The HELP command displays the list of all available utility commands. 1 Type “HELP”, then press [RETURN]. $ HELP OFLN : System Off-line ONLN : System On-line PASS : Password setting TIME : Time 8. Date setting PSET : Report Print Out Time setting ELOG : Device Error Log Listing SAVE : VPS[...]

72 l System Reports The System Administrator can provide eight types of System Reports to monitor the VPS operating status. The reports can be sent via the RS-232C port either to a printer or a terminal. The following eight report options are available. System Administration Top Menu + 2 + 1 System Reports - System Report Menu 1. Mailbox Assignment[...]

72 l System Reports System Administration Top Menu + 2 + 1 + 1 l ** Mailbox Assignments Jul-26 11:30 AM *** MBOX Extn. Name (Fir/Lst) COS CExtn IVMBOX AlTrf MNlst MN2nd MN3rd 510 21 JONE DELY 2 61 621 _ --- --- -_- 511 22 SCHE ---- 2 62 611 - W Tel - - - 512 23 MAY ---- 16 63 612 - Tel Bep - - - 520 310 JONE ---- l - - x --- Tel Bw 521 320 DAVE ---[...]

72 l System Reports CaT: Maximum Message Time RQ: Message Retrieval Order (L = LIFO, F = FIFO) SI: Message Scanning with Information SP: Play System Prompt after Personal Greeting cw: Use Call Waiting on Busy MC: Message Cancel for Live Call Screening DM: Direct Mailbox Access PG: Intercom Paging Group Pr: Prompt Mode (S = System Prompts, Ul = User[...]

72 l System Reports 7.2.4 Call Account Report The VPS can maintain information on up to 84 outgoing calling sequences for ac- counting and billing purposes. The outgoing calling information includes the mailbox numbers which have executed outgoing calls, the telephone numbers, call dates and duration times. Note that when the number of outgoing cal[...]

72 l System Reports Port Usage Statistics Clear The Port Usage Report can be cleared of all values and prepared for use again. System Administration Top Menu -+ 2 + 2 -+ 1 System Reports - System Report Clear - Port Usage Statistics Clear May I clear a port usage, report data? (Y/N) : = Enter Y (yes) or N (no) and press [RETURN]. If you enter Y, th[...]

72 l System Reports Disk Usage Statistics Clear The Disk Usage Report can be cleared of all values and prepared for use again. System Administration Top Menu + 2 + 2 + 2 System Reports - System Report Clear - Disk Usage Statistics Clear May I clear a disk usage report data ? (Y/N) : = Enter Y (yes) or N (no) and press [RETURN]. If you enter Y, the [...]

72 l System Reports l ** Mailbox Usage Report MBOX:lll [ JONE BLUE ] New MSGs 4 Received MSGs 6 ED MSGs 0 FROM :: Apr-10 953 AM MBOX Use Time 01:21:30 ED MN Feature Usage 11 31 LD Lcl Outcalling 6 13 IM GM 20 14 Beep Extn. 0 28 Jan-4 7:46 PM *** (Time) 00:05: 10 00:10:45 oo:oo:oo 00:31:21 Rev Del Ex P MSG Received 42 30 11 AF 22 IM: Interview Messa[...]

72 l System Reports 7.2.8 Fax Call Report The Fax Call Report provides information about fax transfer status when the VPS receives a fax signal. It includes the fax data receiving date, the port number used, and the fax transfer status for up to 64 fax data. System Administration Top Menu -+ 2 -+ 1 + 8 *** Fax Call Report NOV-14 3:50 PM l ** [DATE/[...]

. . . 73 l Initializing the System By initializing the system, all messages and mailboxes are cleared and the system parameters are set to the default setting. 1 Go to System Administration Top Menu. 2 : System Reports 3 : Utility Command 4 : System ResetlClear 5 : Quick Setup SELECT ITEM AND PRESS RETURN-KEY Note: “5: Quick Setup” in the above[...]

73 l Itiitializing the System 4 Press r] to start the system resetting. r- Sxstenr Itziriali:ing 5 When system initializing ends, the following display will appear on the screen: > Notes: l The execution time for System Reset/Clear may differ each time because of the system’s capacity and its programs, Generally, it will take at least three m[...]

74 0 Troubleshooting Guide PROBLEM The VPS doe’s not operate. PROBABLE CAUSE l Bad printed circuit board. l Bad connection with PBX. l Card was inserted into the wrong slot. l Incomplete card insertion. POSSIBLE SOLUTION l Change the printed circuit board. l If the phone works properly when SLT is connected instead of the VPS, change the Port car[...]

Template for KX-TVS75 t UP 71 mm 77 mm Install a screw here Install a screw here Install a screw here, 1 l Copy the template and place it on the wall.[...]

Specifi, *I irations Port j 2 SLT extensions or D-PITS -1 2 to 4 SLT extensions compatible dialing Method Tone/Pulse ( 10/2Opps) ‘lash Time 100/300/600/900 msec (programmable) “PC Detection 6.5/150/300/450/600 msec (programmable) Iype of Line Loop start min. Loop Current: 20 mA min. Line Voltage: 7 VDC min. Ringing Voltage: 40 VAC sxtension Num[...]

Index Custom service ................ .3- 13, 3-3 1, 3-44, 3-58, 4-50 recording menu of ........................................... .6- 14 report ............................................................... .7-l 1 D Alternate extension.. ...................................... .3-3, 4-48 Auto configuration Data terminal ..........................[...]

H Hard disk drive .............. . ................................. .2-6, 7-5 Hold ................................................... .3-26, 3-30, 4-70 Holiday service - .............. ..................... 3-19, 3-26, 4-58 I Inband.. ........................................................ .3-26, 4-8 1 Inband signaling parameters ...............[...]

Personal greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48 ‘I’ length.. ....................... z.. ............................ .4-28, 5-7 play system prompt after .3-49, 4-29, 5-8 Time stamp, position of ......................................... 4-63 ................ Port servi[...]

Worksheets Introduction This manual consists of questionnaires and worksheets. To set up your Voice Processing System (VPS) to operate properly, some preparation is required. First, check up on your existing telephone system using the questionnaires. Second, fill in the worksheets with the data which you wish to set. If you do these things beforeha[...]

Contents Introduction - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 HOW to Use.the Worksheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents Worksheets for System Manager ................................................................ w-2-1 Setting System Manager’s Password.. .............................................................. W-2-2 Mailbox Settings.. ............................................................................................... W-2-3 Class of Ser[...]

How to Use the Worksheets Use the worksheets to set the VPS parameters. If you have filled in the worksheets with the values which you wish to set beforehand, the actual input operation goes quicker and smoother. The top of each worksheet shows how to reach the setting screen with key names in the System Administrator’s worksheets and with key nu[...]

How to Use the Worksheets Example for Message Manager Message Manager Top Menu -+ [5] -+ [l] Indicates that: Enter the Message Manager’s Mailbox number after access- ing Voice Mail Service. You will hear the VPS guidance. Press “y . cl You will hear the VPS guidance. Press q . Now enter the values according to the worksheets. Example for Refere[...]

Planning the Application For installing the VPS, getting information about the existing telephone system and the needs of the customer’s company is helpful. Contents Background Information ............................................ w-o-2 Switch Capabilitigs ...................................................... w-o-2 Customer’s Call Handling [...]

n Background Information Switch Make:- Model: Software: Manufacturer Contact: Phone: Company Name: Phone: Contact Name: Title: Date: n Switch Capabilities . Can the switch provide support for single line sets? Can the switch provide for CO trunks? a) Ground Start b) Loop. Start c) E & M d) DID . Can the switch provide End to End DTMF signaling?[...]

f) “Blind” Transfer to any station YES I NO g) “Supervised” Transfer to any station YES I NO Standard Ring Generation (min. 40Vrms . . . @ 25Hz) If NOT, can a Standard Ring Generator be added? YES / NO YES / NO What is the Frequency and Duration of the Switch Busy Tone? Can the Switch provide forwarding capabilities? a) a station that is Bu[...]

f) External Stations ONLY (trunks) Is CALLED party information (inband DTMF signaling) passed? - Is CALLING party information (inband DTMF signaling) passed? YES / NO YES / NO YES / NO Can the Switch provide Message Waiting Notification from a Single Line set? a) Turn ON any Message Waiting Indicator? What is the “ON” sequence? YES / NO YES / N[...]

Can the Switch support any of the following types of Hunt groups? YES I NO a) special V_oice Mail Hunt Groups YES / NO b) Pilot Hunt Groups YES / NO c) Circular Hunt Groups YES / NO d) UCD Hunt Groups YES I NO e) ACD Hunt Groups YES I NO f) If a forwarding method that would “emulate” Hunt Groups exists, please describe: Does the Switch provide [...]

n Customer’s call Handling Survey Who attends incoming calls? Who are. the customer’s callers? Does the attendant spend a lot of time answering repetitive questions? YES / NO What happens when the operator is not available to answer incoming calls? How do callers know the extension number? When a call is transferred, what happens if the extensi[...]

Does the Customer require the VPS for a) Main Receptionist b) Call Routing c) Backup Receptionist d) Out of Hours Receptionist e) Custom Service YES / NO YES I NO YES / NO YES / NO YES / NO Worksheets[...]

Worksheets for System Manager Contents Setting System %fanager’s Password ...................... W-2-2 Mailbox Settings ....................................................... W-2-3 Class of Service Setting ............................................ W-2-4[...]

Setting System Manager’s Password See page 5-16. System Manager Top Menu + [3] Password Svstern Manager‘s Pkwd -. w-2-2 Worksheets[...]

Mailbox-Settings I>IBos : Inreniew LIailbox ,&lTrf : .-I1 Calls Transfer to Mailbox See pages 5-4 - 5-5. System Manager Top Menu -+ [6] -+ [l] bs So. Estn. No. Mailbox Owner’s Name Cos / IMBos AlTti I I For recording ~ Initial 3 or 1 letters l-61 j I: Yes c-11 j 2: No” * : Default Note : Please make photo copies of this sheet if necessa[...]

Class of Service Setting W-2-4 Worksheets[...]

see pages 5-9 - 5- IO. System Manager Top Menu + 16) + 121 cm Message Waiting Norification Extcmal Mcssage Delivery Au10 Forwarding . YIN* Beeper Callback MWL for Device YIN* Prompt Y/N* Mailbox Delay Forwardin No. Entry Mode Unreceived Notification Mode No. Time Motlc Select Message for System Without Unreceived User I 00:05- copy BClorC YIN Messa[...]

Worksheets for System Administrator Contents Mailbox Settings ....................................................... w-1-2 Notification Setting ................................................... w-1-3 Class of Service Setting ............................................ w-1-4 Special Feature Authorization ................................. w-1-5 P[...]

Mailbox Settings w-1-2 Worksheets[...]

See pages 4-22 - 4-24. System Administration Top Menu T-, 1 + 1 + 1 --+ Mailbox No.+ 2 -+ Device No’. Mbx Phone Number for Message Notification USC Device Number Busy No Answer Time frame I, 2 No. -! of Retries Delay Delay MON - SUN Number to Dial (Up to 32 digits) Type I: Not Use O-9, *, #, P (Pause), T (Dial Tone Telephone*/ 2: Continuously* O-[...]

l COS = Class of Service Number (I -64) l Sl = Message Scanning with Information l CL = Personal Greeting Length (8-60 XC) l SP = Play System Prompt after Personal Greeting l RtN = New Message Retention Time (l-30 days) l CW = USC Call Waiting on Busy l RtS = Saved Message Retention Time (l-30 days, 0: Unlimited) l MsgC .= Message Cancel for Live C[...]

See pages 4-32 - 4-36. System Administration Top Menu -+ 1 + 2 + COS No. -+ 2 cos Message Notification External Message . Delivery Auto Forwarding Y/N* Beeper Callback MWL Device YIN* Prompt Y/N* Mailbox Delay Forwarding No. Entry Mode Notification Notification Mode No. Time Mode Select for for System 00:05- Without Unreceived Unreceived COPY User [...]

Port Assignment VM : Voice Mail Service . AA : Automated Attendant Service IS : Interview Service CS : Custom Service See 4-37 - 4-39. pages System Administration Top Menu -+ 1 --+ 3 -+ 1 - 4 + 1 M 2 Port No. 1 Mode Day Company Incoming Call Incoming Call Prompt for Delayed Answer Greeting No. Service Service Prompt Rotary Callers Time (l-32) (VMIA[...]

Department Dialing See 4-40 - 4-41. pages System Administration Top Menu + 1 + 4 3 1 --+ 1 Department Dialing No. 1 Extension No. Remarks (Department name, etc.) 2 3 4 5 6 7 8 9 Worksheets w-1-7[...]

OperatoYs Parameters Day Mode - Operator 1 . See 4-41 4-44. pages - System Administration Top Menu + 1 + 4 --+ 1 + 2 + 1 -+ 1 Item Operator Service Operator’s Extension No. Operator’s Mailbox No. Operator No-answer Time Busy Coverage Mode No-answer Coverage Mode Message Repeat Cycle Value to Select I. Disable 2. Enable * 2 - 5 digits (* 0) 2 - [...]

Operator’s Parameters - Day Mode - Operator 3 See 4-46 - 4-47. pages System Administration Top Menu -+ 1 -+ 4 -+ 1 + 2 + 1 + 3 Item Operator’s Extension No. Operator’s Mailbox No. Busy Coverage Mode No-answer Coverage Mode Value to Select 2 - 5 digits 2 - 5 digits 1. Hold * 2. No-answer Coverage 3. Call Waiting 4. Disconnect Message I. Caller[...]

Operator’s Parameters Nigh1 Mode - Operator 2 1 See pages 4-44 4-45. - System Administration Top Menu -+ 1 -+ 4 + 1 -+ 2 + 2 + 2 + Item Operator’s Extension No. Operator’s Mailbox No. Busy Coverage Mode No-answer Coverage Mode Value to Select 2 - 5 digits 2 - 5 digits 1. Hold * 2. No-answer Coverage 3. Call Waiting 4. Disconnect Message 1. Ca[...]

Alternate Extension Assignment See pages 4-48 - 4-49. 1 System Administration Top Menu --+ 1 + 4 + 1 -+ 3 -+ 1 Mailbox No. I Worksheets[...]

Custom Service See pages 4-50 - 4-52. System Administration Top Menu + 1 + 4 -+ 2 + Custom Service No. Menu Call Wait for No DTMF 3ustom Description Prompt No. Mode Repeat Transfer Second Input Keypad Assignment Cycle Anytime Digit Operation 1-100 Up to 32 System * I- 3 times Extn. * I-5 set a: Transfer a: Transfer to Mailbox alphanumeric User l c*[...]

Mailbox Group See pages 4-53 - 4-55. System Administration Top Menu + 1 + 5 -+ 1 + 1 + 1 + Group List No. Group Group ’ NO. Name Mailbox No. Up to 16 characters Note : Please make photo copies of this sheet if necessary. Worksheets w-1-13[...]

Extension Group See 4-56 - 4-57. pages System Administration Top Menu + 1 + 5 + 1 + 2 -+ 1 + Group List No. Extension No. Extension No. Note : Please make photo copies of this sheet if necessary. c w-1-14 Worksheets[...]

Day Service See page 4-58. System Administration Top Menu + 1 -+ 5 -+ 2 MON I Day service start time I i Day service end time I TUE I Day service start time I WED THU Day service end time Day service start time Day service end time Day service start time Day service end time FRI I Day service start time I I Day service end time I SAT I Day service [...]

Holiday Setting See 4-58 - 4-61. pages System Administration Top Menu -+ 1 + 5 -+ 3 -+ 1 -+ Holiday No. No. 1 Name of Holiday Date (MMIDD) Retain Service Company Port Holiday (VMIAAWSI Greeting Affected (YIN*) CS) No. (‘-32) (,*,2*,3**4*) 2 3 4 5 6 7 8 9 10 12 13 14 16 17 18 19 20 * : Default Note : Port 3 and Port 4 are applicable only to TVS 10[...]

Daylight Saving Time See page 4-61. System Administration Top Menu -+ 1 -+ 5 + 4 Item Start Date (1 hour forward) (MMIDD) Date End Date (1 hour back). (MM/DD) Worksheets w-1-17[...]

Prompt Setting See pages 4-62 - 4-63. System Administration Top Menu + 1 -+ 5 -+ 5 Item Value to Select System Prompt Selection Number 1-9 User 1 Prompt Selection Number l-9 User 2 Prompt Selection Number l-9 Position of “AM/PM” in Time Stamp Before/After*/None Value . * : Default W-1-18 Worksheets[...]

Extension Numbering Plan See page 4-64. System Administration Top Menu + 1 + 5 -+ 6 -+ 1 (X: Don’t care) Numbering Plan 11 - Numbering Plan 12 - Numbering Plan 13 - Numbering Plan 14 - Numbering Plan 15 - Numbering Plan 16 - Worksheets w-1-19[...]

Dialing Parameters See 4-65 - 4-66. pages System Administration Top Menu + 1 -+ 5 -+ 6 -+ 2 Item Number of Digits to Access Outside Line Call Transfer No-answer Time Outgoing Call No-answer Time Pause Time Outgoing Call Setup Sequence Default Value Selection 1 O-8 digits 20 IO-60 set 30 lo-90 set 2 l-9 set T Up to 12 digits (F: Hook Flash) (R: Ring[...]

. Message Waiting Notification Parameters See 4-66 - 4-68. pages System Administration Top Menu -+ 1 + 5 + 6 + 3 Item Default Value Selection Outgoing Call Ports 1.2,3,4 I ,2,3.4 (Port number) r Message Waiting Lamp Ports 1,2,3,4 I ,2,3,4 (Port number) Message Waiting Lamp for Every Message Max. Digits for Callback No. No 20 Yes/No 1 - 48 digits Ca[...]

External Message Delivery Parameters See 4-68 - 4-69. pages System Administration Top Menu + 1 + 5 -+ 6 --+ 4 Item Default Value Selection Retry Times 3 o-9 times Busy Delay 3 I - 60 min. No-answer Delay 60 1 - 120 min. Outgoing Call Ports 1,2,3,4 I ,2,3,4 (Port number) Message Length 3 1 -6 min. Max. Messages for Mailboxes 3 1 - 100 messages Syste[...]

Call Hold See 4-70. page System Administration Top Menu -+ 1 + 5 -+ 6 + 5 Item Default 1 Value / Selection -- I I I Call Hold Mode Enable I 1 Enable/Disable Call Queuing Announcement Mode Enable Enable/Disable Call Retrieval Announcement Timing 1 1 1 - 30 set Redialing Cancel Timing I 30 I 15/30/45/60 set , Worksheets W-l-23[...]

Rotary Tdephone Service See page 4-71. System Administration Top Menu -+ 1 + 5 -+ 6 --+ 6 Item I Default i I Value j Selection I Rotary Telephone Call Coverage Day Mode : G.D.11. ; G.D.M.:OPERATOR EXTENSION Rotary Telephone Call Coverage Night Mode j G.D.Ll. / L ,. ’ / ‘,..:_ W-l-24 Worksheets[...]

Intercom Paging Parameter See 4-72 - 3-73. pages System Administration Top Menu -+ 1 + 5 -+ 6 -+ 7 Item Intercom Paging Sequence Release for Intercom Paging No-answer Time for Intercom Paging Announcement Repeat Cycle Intercom Paging Retry Paging Code for Group 1 Pa.ping Code fCr Group 2 Paging Code for Group 3 Paging Code for Group 4 Paging Code f[...]

Fax Mafiagement See pages 4-73 - 4-75. System Administration Top Menu --+ 1 + 5 -+ 6 -+ 8 Item Default Automatic Transfer of Incoming Fax Call Disable Selection Enable/Disable 1 2 - 5 digits (Extension No.) Alternate Fax Extension No. - I 1 - 5 digits (Extension No.) Fax No-answer Time Fax Manager Mailbox No. 1 10 ) /.i-60sec I - i 2 - 5 digits (Ma[...]

Disconnect Parameter See page 4-75. System Administration Top Menu + 1 + 5 + 6 + 9 Item Default 1 Value Maximum Silence Time 10 Selection 5 - 60 set Worksheets W-1-27[...]

RS-232C -Parameters See pages 4-76 - 4-77. System Admhistration Top Menu --+ 1 -+ 6 + 1 Item j Default / Value i Sclcction Bud Rate : 9600 I j 3OOJ 600/1200/2400/-%00/ ! / 9600 19200 b.p.s I Word Bit Length I Y I 1 718 bits I Parity I None j / None Odd/Even Stop Bit Length 1 ; j l/2 bits : . d i ‘, : W-l-28 Worksheets[...]

_’ Port Setting See pages 4-77 - 478. System Administration Top Menu + 1 + 6 -+ 2 -+ Port No. I ‘on No. I Flash Time CPC Signal Diswnrx~t Time Dial Mode 1-4 1 : 100 msec 1 : None x 1: 1Sc2.L I : DTMF * 2 : 300 msec 2 : 6.5 msec 2 : 2 s<; * 2 : Pulse 10 pps 3 : 600 msec * 3 : 150 msec ) 3 : 3 sPI 3 : Pulse 20 pps 4 : 900 msec 4 : 300 msec i [...]

Dialing Parameters See pages 4-79 - 4442. System Administration Top Menu + 1 -+ 6 + 3 -+ 1 PBS Type Item / Default j Value Selection ; TD1’32 Other ~lanufactures~ KX-T Series: T308 T616 T1232 T96 T336 TD8 16. I TD1732 Integration Mode Operator Transfer Sequence Estension Transfer Sequenx Alternate Extension Transfer Sequence Reconnect Sequence on[...]

Inband Signaling Parameters See pages 4-53 - 4-85. System Administration Top Menu + 1 --+ 6 -+ 3 -+ Z Item Default / Value Selection I I Ringback 1 BUSY 2 Up to 8 alphanumeric characters (O-9. * . # , A-D) Reorder DND 3 4 Answer Forward to Vf Ringing 6 Forward to Vl Busy 7 Forward to Other Extension 8 Confirmation 9 Disconnect #9 Worksheets w-1-3[...]

Digit Translation Table Parameters See page 445. System Administration Top Menu -+ 1 + 6 -+ 3 + 3 -+ 1 Inter-Digit Timeout (- Itenl / Default Value Selection I I Inter-digit Timeout 1-3 set See page A-86. System Administration Top Menu + 1 -+ 6 -+ 3 -+ 3 + 3 Digit Translation Table Item Default Input-digit Output-digit Selection Taile 1 1 I - Up [...]

Worksheets. for Message Manager Contents Message Afanager’s Password ................................. W-3-2 Mailbos Owner’s Address ....................................... w-3-3 Company Greetings .................................................. w-3-4 Cornpan>- Name ........................................................ w-3-5 Department [...]

Message Manager’s Password See page 6-10. Message Manager Top Menu + [3] Message Manager’s Password . W-3-2 Worksheets[...]

Mailbox- Owner’s Address See page 6-6. L-se this sheet when you transfer messages in thz General Delivery Mailbox. Mailbox No. : Mailbox Owner’s Name 1 I I / . j . Sate : Please make photo copies of this sheet if necessary. Worksheets w-3-3[...]

Company Greetings See page 6-11. 1Iessage Manager Top Menu -+ [5] -+ [l] I I I I I I Company Grreting No.: I I I I Company Greeting No.: Message: I I I I I I d . -. Sote : Please make photo copies of this sheet if necessary. Worksheets[...]

Company Name See pages 6-E - 6-13. Message Manager Top Menu -+ [5] 3 [3] Company hame: Worksheets w-3-5[...]

Department Dialing See pages 6-13 - 6-14. Message Manager Top Menu + [5] + [3] Didin: hlcnu: Extension No. Remarks (Department name, etc.) 3 Worksheets[...]

. Custom Service Menus See page 6-14. Message ‘Manager Top Menu -+ [S] + [4] Custom Service No.: ;Llenu lessage: . Keypad Assignment 1: 2: 3: -II 5. -. 6: 7: 8: 9: *: Esit 0: Operator #: Custom Semite No.: >lenu lsssagc: Keypad Assignment 1: 2: 3: 4: 5: 6: 7: 8: 9: *: Exit 0: Operator #: Sote : Please make photo copies of this sheet if neces[...]

Gr0llp NO. See page 6-15. Message Manager Top Menu + [S] --+ [5] Voice label L!p to 16 churxters Mailbox Distribution Group Name I I Sote : Please make photo copies of this sheet if necessary. W-3-8 Worksheets -.. -i[...]

Modifying Voice Prompt See pages 6- 15 - 6-16. Message Manager Top Menu -+ [5] + [6] 1 Prompt No.: Prompt: 1 Prompt No.: I Prompt: 1 Prompt No.: I Prompt: Note : Please make photo copies of this sheet if necessary. .[...]

Selection- Menu See pages 6-16 - 6-17. Message Manager Top Menu + [5] + [7] Selsction Xlsnu: Prompt Syxm User 1 Language English . Key Assignment Cser 2 w-3-10 PSQX1033ZB F0495R3 105[...]

Additional Features Digital Proprietary Telephone Voice Mail Integration Features These Features are available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports digital proprietary telephone integration; e.g. KX-TVS 1 OOKX-TVS75 or KX-TVPl OOKX-TVP75) an[...]

Table of Contents Features ................ ..- ............................................................................................................ 3 Auto Configuration ............ .:.. ......................................................................................... .4 Live Call Screening (LCS) ...................................[...]

Features Voice Mail Integration for Digital Proprietary Telephones The Digital Proprietary Telephone capable Panasonic Voice Processing System can be connected to the Digital Super Hybrid System (DSHS) in a tightly integrated fashion. Conditions l A maximum of one VPS can be connected to each DSHS cabinet. l A maximum of 3 DSHS jacks can be connect[...]

AIL Features Automatic Cotiguration* Description . The system sends the VPS data which contains the extension number configuration information and the VPS automatically creates mailboxes with this data (Quick Setup). Conditions The data is transmitted to the VPS on the lowest jack port. Programming References No programming required. Feature Refere[...]

Features L Conditions A single line telephone, which is connected with a proprietary telephone in parallel, can be also used to monitor a recording message. Be sure that the Live Call Screening on the connected proprietary telephone has been activated. This feature is useful when you are out with a portable handset of a cordless telephone (SLT). Th[...]

T Features Two-Way Reqwding into Voice Mailbox * Description Allows the proprietary telephone user to record the conversation into one’s mailbox or another mailbox, while talking on the phone. Note: When you record Two-Way telephone conversations, you should inform the other party that the conversation is being recorded. Conditions l A flexible C[...]

System Programming * For further programming instructions, see the Section 4 of the Installation Manual. Manager Programming Address 005 Flexible CO Button Assignment In addition to the current flexible CO button assignment, the Live Call Screening Button, Live Call Screening Cancel Button, the Two-Way Transfer Button and the Two-Way Transfer Butto[...]

__ 117 System Programming -Voice Mail Number Assinment * Description _ Assigns the jack number corresponding to voice mail port for data transmission to the Voice Processing System. Selection l Master/Slave l Jack number: 02 through 32/Master, 33 through 64/Slave Default All jacks - Not Stored Programming 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Enter 117. D[...]

System Programming 117 Voice Mail Number Assignment * Conditions _ l Neither the Jack number 01 nor manager extension can be assigned as the jack of voice mail port. The jack of voice mail port cannot be assigned to manager extension. l The jack numbers correspond to the voice mail port in numerical order. Example: Stored jack numbers: Jacks 02,03,[...]

118 System Programming Voice Mail Extension Number Assignment * Description - Assigns the extension number for voice mail number. These numbers can be used the same way extension numbers are used for station access. Selection l Voice mail number: 01 through 12 (-1 / -2) (-1 = first part, -2= second part) l Extension Number: 2 through 4 digits Defau[...]

System Programming 118 Voice Mail Extension Number Assignment * Conditions _ l You cannot leave the entry empty. l Double entry and incompatible entry for the extension numbers are invalid. l The display shows “VM-XX:#YY-1:ZZZ” at step 3. “YY” means jack number of the voice mail port in program [ 1171. “-1” of YY-1 means the first part [...]

119 System Programming Voice Mail Extension Group Assignment * Description Assigns each voice mail number to a voice mail extension group number. Selection * l Voice mail number(VM): 01 through 12 (-l/-2), *c(* = all voice mail numbers) (-1 = first part, -2= second part) l Voice mail extension group number (EXG) = 1 through 8 Default All voice mail[...]

System Programming 119 -Voice Mail Extension Group Assignment * Conditions - l Display shows “VM-XX:#YY-I:EXG Z” at s:ep 3. “YY” means Jack.number of the voice mail port in program [ 1171. “-1” of YY-1 means the first part of jack number in digital line. “YY- 2” means the second part of the jack number in digital line. Feature Refer[...]

610 Extension Programming Live Call Screening Recording Mode Assignment * Description - Assigns whether to close the mailbox or to keep recording the conversation after the call intercepted. Selection . . Jack number: 01 through 32/Master, 33 through 64/Slave, * (* = all jacks) l Stop Ret / Keep Ret Default All jacks = Stop Ret (Stop recording) Pro[...]

Programming Tables [005] Flexible CO Wltton Assignment Add the selection of Value and Parameter; Selectiw of Value 90: Two-Way Record button 9 1: Tow-Way Transfer button 92: Live Call Screening button 93: Live Call Screening Cancel button Parameter 90 (Two-Way Record), 9 1 (Two-Way Transfer): Voice mail extension number (2-4 digits) [ 1001 Flexible[...]

Programming Tables I I - [6101 Live Call Screening Recording mode Assignment * Item : Jack No. . Selection Item : Jack No. Selection (01 -32) Stop Ret Keep Ret (33 -64) Stop Ret j Keep Ret Default Default : all 4 : : all / : 01 33 02 34 03 3.5 06 38 07 39 08 40 17 49 18 50 : 19 51 20 52 21 53 22 54 1 i 23 1 55 24 56 25 57 26 58 27 59 28 60 29 61 16[...]

Station Programming Flexible Button Assignment Live Call ,%reening Button (Assignment) * Allows you to assign a Flexible (CO, DSS) button as a Live Call Screening button. - Be sure that you are in the Station Programming mode: Press [PROGRAM][9][9]. 1. 2. 3. Press the desired Flexible (CO, DSS) button which you wish to assign as the Live Call Scree[...]

Station Programming Two-Way Record Button (Assignment) * All.ows you to assign a Flexible (CO, DSS) button as a Two-Way Record button. - Be sure that you are in the Station Programming mode: Press [PROGRAM][9][9]. 1. Press the desired Flexible (CO, DSS) button which you wish to assign as a Two-Way Record button. 2. Dial 90. l The display shows: 3. [...]

Station Programming Two- Way Transfer Button (Assignment) * Allows you to assign a Flexible (CO, DSS) button as a Two-Way Transfer button. - Be sure that you are in the Station Programming mode: Press [PROGRAM][9][9]. 1. Press the desired Flexible (CO, DSS) button which you wish to assign as the Two-Way Transfer button. 2. Dial 91. l The display sh[...]

Station Programming Live Gail S&&g Password Control * Allows Operator 1 to clear the password of Live Call Screening at any extension. If you forget the pre-set password, you may ask Operator 1 to clear the password for you. - Be sure that you are in the Station Programming mode: Press [PROGRAM][9][9]. 1. Press the * key. The display shows:[...]

Station Programming Live Call Screening Mode Setting * *Assign whether an alert tone is sent (Private mode) or the recording message is monitored through the built-in speaker (Hands-free mode), while incoming callers are leaving a message. - Be sure that you are in the Station Programming mode : Press [PROGRAM] [9] [9]. 1. Dial 7. l The display sho[...]

L DPT Features Live Call Screening (LCS) * Allows a proprietary telephone user to monitor his voice mailbox while incoming callers are leaving a message and, if desired, intercept the call. The flowchart of the Live Call Screening (LCS) feature Preparation l Setting the Password l Assigning the Live Call Screening (LCS) button (Station Programming)[...]

DPT Features L When using the handset in the Private Mode: To set LCS on 1 l Press LCS button. 1-b To cancel LCS l Enter the password. I IPress I I I 1 Hands-free Mode Having a conversation Private Mode --------_ ) with another party + _-------__----------- (Call Wailing Tone) I 1 4 To cancel monitoring To intercept call To cancel monitoring To int[...]

L DPT Features * Setting the password Cancelling the password 1. 2. 3. 4. 5. 1. 2. 3. 4. Lift the handset or press the SP-PHONE/MONITOR button. Dial the feature number (799). Enter the password (000 through 999). Enter the same password again. l You hear confumation tone and then dial tone. l The display shows: (xxx: password) Hang up or press SP-P[...]

DPT Features * L Sem’ng Live Call $reening ‘I When the telephone is idle and on-hook; . ‘zcs’.. 1. Press the Live Call Screening button. 2 l The display shows: . . . . . . . . . . . . . . . . . . . . . . . ., . . . . . . .: /.,.,.,.. .,......... ~ .: ‘.. ; password. 2. Enter the password (000 through 999). ” ‘.. .: ,I. l The Live Call[...]

L DPT Features * In the Private mode; When callers are connected to your voice mailbox, an alert tone is sent. The Live Call Screening indicator light flashes green rapidly when a caller is connected to your voice mailbox. (When using a single line telephone, you hear ringing.) Stopping the alert tone 1 FLASH 0. 1. Press the FLASH button or the Liv[...]

DPT Features =fc L While having a conversation with another party ; When the extension user is having a conversation, a call waiting tone is sent. The Live Call Screening indictor light flashes green rapidly. - If you want to terminate the current call Monitoring 1 1. Hang up or press SP-PHONWMONITOR button. @-5 iElik!s l An alert tone is sent. 2 2[...]

L DPT Features * Conditions _ l A flexible CO and DSS button can be assigned as a Live Call Screening button. l The Live Call Screening indicator shows the feature status as bellow: Red Steady on . . . . . . . . . . . . . . Live Call Screening mode is on. Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Live Call Screening mode is [...]

DPT Features * T Two-Way ReJording into the Voice Mail Allows you to record the conversation into your mailbox or the desired mailbox. Recording into your mailbox I While having a conversation; aI3 1. Press the Two-Way Record button. ‘Iho-WayRec: l The Two-Way Record indicator light turns red. Stopping recording 1. Press the Two-Way Record button[...]