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Pertech 5300 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Pertech 5300. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Pertech 5300 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Pertech 5300 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Pertech 5300 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Pertech 5300
- nom du fabricant et année de fabrication Pertech 5300
- instructions d'utilisation, de réglage et d’entretien de l'équipement Pertech 5300
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Pertech 5300 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Pertech 5300 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Pertech en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Pertech 5300, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Pertech 5300, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Pertech 5300. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Users Guide Pertech Resources Inc. November 2005 220321A-01 5300 Series Printer[...]

  • Page 2

    Pertech Resources Inc. November 2005 220321A II Disclaimer Information in this document is subject to change without notice. Consult your Pertech® sales representative for information that is applicable and current. Pertech reserves the right to improve products as new technology , components, software and rmware become available. No part of th[...]

  • Page 3

    Pertech Resources Inc. November 2005 220321A III Important Information to the User In order to ensure compliance with the Product Safety , FCC and CE marking requirements. you must use the power supply , power cord, and interface cable which were shipped with this product or which meet the following parameters: Power Supply Input power to this prod[...]

  • Page 4

    Pertech Resources Inc. November 2005 220321A IV Contents Preface ............................................................................................................... VI About The Printer ................................................................................................ 1 Features and Options ................................[...]

  • Page 5

    Pertech Resources Inc. November 2005 220321A V Conguration & Diagnostic Print T ests .......................................................... 17 Conguration Utility Program .................................................................... 17 Printer Control Language ............................................................... 18 F[...]

  • Page 6

    Pertech Resources Inc. November 2005 220321A VI Preface This man ual h as b een w ritt en to hel p you Ins tall and Oper ate y our Perte ch® 5300 Seri es Pr inte r . Fee l fr ee to con tact us i f yo u nee d fu rther ass istan ce a fter read ing this manu al. P leas e see the T rouble shoot ing Prin ter P robl ems s ecti on of this man ual a nd d [...]

  • Page 7

    Pertech Resources Inc. November 2005 220321A 1 About The Printer Unpacking the Printer Save all packing materials in case you need to repack the printer . T o report a printer that was damaged during shipping, see “Contact Information” on the last page of this Guide. T o repack the printer , consult the illustration and use the original packing[...]

  • Page 8

    Pertech Resources Inc. November 2005 220321A 2 Ordering Paper and Supplies The foll owing sec tion list s the pap er an d su ppli es av aila ble f or o rder . In addi tion to p aper and ribb ons, part s, s ervic e an d rep air may b e ob tain ed by cal ling 1- 800 -800 -6614 . Paper: Call: 1-800-800-6614 Pap er Pa rt Num ber Ink Je t 5 351 One Ply [...]

  • Page 9

    Pertech Resources Inc. November 2005 220321A 3 Operating the Printer Using the Controls Paper Loading Failure to load paper correctly may result in a paper jam. T o remove paper that has jammed: 1. Open the Front Cover . 2. Pull the paper backwards out of the mechanism. If the paper will not remove pull the paper forwards out of the mechanism. If n[...]

  • Page 10

    Pertech Resources Inc. November 2005 220321A 4 Ribbon Advance Knob 535X Ink Jet Specic Directions 4. Remove the protective vinyl tape from replacement print cartridge. Do not touch the Ink nozzles. Do not touch or remove the copper contacts. 5. Push the print cartridge rmly , angled down into the print cartridge cradle, cradle latch will latc[...]

  • Page 11

    Pertech Resources Inc. November 2005 220321A 5 2.75 Inches 1.75 Document Stop Right Edge of Form Aligned with Right Edge of Receipt Retail Endorsement. T o center justify check in print zone, docu- ment guide is 2.625” from dot column #1 1 Inch Print eld is 2.5” Wide Right Justify V alidation Print Fields The 5300 series printer has 2.5 inch[...]

  • Page 12

    Pertech Resources Inc. November 2005 220321A 6 Document Guide Installation The Document Guide is a clip in durable plastic part that attaches to the printers V alidation Roller to provide a right side guide for an inserted form. NOTE: Before installing the Document Guide make sure the area where the guide is to be installed is free of any dust debr[...]

  • Page 13

    Pertech Resources Inc. November 2005 220321A 7 Cables and Connections RS232 Serial Interface The 5300 comes with two communication interfaces, RS-232 Serial and USB. Additionally , the printer has a cash drawer port and a three pin mini din power coupling. The RS-232 interface connector is a DB9M connector and requires a Null Modem Serial cable for[...]

  • Page 14

    Pertech Resources Inc. November 2005 220321A 8 Cash Drawer Warning: use of incompatible cables can damage the printer and will void the warranty . When purchasing a cash drawer for this product please make sure the vendor is aware of the product specications. When replacing an A470 model printer , the cash drawer cable must be changed. Pin # Sig[...]

  • Page 15

    Pertech Resources Inc. November 2005 220321A 9 Power Supply T o avoid damage to the printer connect the Power Supply last. 1. Make sure the printer power switch is off. 2. Plug the Power Supply Cable into the printer . The power supply cable connector has a locking mechanism to ensure that the cable stays fastened to the printer . When removing the[...]

  • Page 16

    Pertech Resources Inc. November 2005 220321A 10 Drivers & Utilities Pertech provides drivers for various operating systems. Common drivers can be downloaded off the Pertech web site www .pertechresources.com. For drivers not listed on the web site check with your Pertech representative for availability . For the 5300 to utilize the Pertech driv[...]

  • Page 17

    Pertech Resources Inc. November 2005 220321A 1 1 6. The “Install Printer Software” section will display a list of printers that Windows currently supports and show a button called “Have Disk”. Click “Have Disk” and browse to the temporary folder where the driver was unzipped in step 1. In this folder , Windows will nd “5300.INF”.[...]

  • Page 18

    Pertech Resources Inc. November 2005 220321A 12 1 1. Click “Finish”. Windows will issue a warning that the driver is not digitally signed by Microsoft®. T o install the driver , click “Continue.” Print Driver Setup COMx Port Set up If using RS-232, it is likely that rst time installers will need to adjust the RS-232 parameters to match [...]

  • Page 19

    Pertech Resources Inc. November 2005 220321A 13 Bi-directional Status The printer driver will display printer status via an icon in the Windows System T ray , which is located on the task bar next to the clock. There are several dif ferent icons that could be possibly displayed, but the one shown represents the last printer status item that changed[...]

  • Page 20

    Pertech Resources Inc. November 2005 220321A 14 Printing Preferences If the printer icon in the printers folder is clicked with the right mouse button and Printing Preferences selected the various parameters to do with the document may be modied. This dialog box is also usually available from within an application within its printer setup. Note [...]

  • Page 21

    Pertech Resources Inc. November 2005 220321A 15 Commands can be entered in ASCII text or Hexadecimal format. T o enter in hex, bracket the hex code with <> symbols. If spaces are added between characters, the printer driver will automatically convert them to <20>, or 20h, which is equivalent to ASCII space character , when OK or Apply i[...]

  • Page 22

    Pertech Resources Inc. November 2005 220321A 16 Logo Download Utility Pertech provides a Logo Download Utility to simplify the adding of logos or Bit Mapped images to your printed tickets or receipts. The utility is available for download from the Pertech web site. This utility allows BMP (Bitmap) graphic les to be down- loaded into Pertech Reso[...]

  • Page 23

    Pertech Resources Inc. November 2005 220321A 17 Conguration & Diagnostic Print T ests Conguration Utility Program Pertech Provides a Conguration Utility for the 5300 series that is downloadable from the Pertech web site. The Conguration Utility offers an alternative to the One Button Conguration explained later in this section. T[...]

  • Page 24

    Pertech Resources Inc. November 2005 220321A 18 The user can choose to Lock Settings if desired. This prevents accidental changes from occurring in both the host communication settings and conguration items. When exiting the utility via the “Exit” button, there is a prompt to save the current settings to disk. If the user clicks “Y es”, [...]

  • Page 25

    Pertech Resources Inc. November 2005 220321A 19 Font There are three font options available in all control lan- guages except the A470 Mode they are Standard - Com- pressed - Expanded. The table below details each of the font options pitch and column capabilities Inkjet Font Pitch (Char/Inch) Columns (Char/Line) Standard 16 40 Compressed 22.8 57 Ex[...]

  • Page 26

    Pertech Resources Inc. November 2005 220321A 20 Memory When the printer is set into the ACL Mode control lan - guage memory is user dene able. The conguration utility allows the user to adjust the memory allocated for Logos, Fonts, Macros and User Data for RAM and Flash memory . T allies T allies provide information and can be reset with the [...]

  • Page 27

    Pertech Resources Inc. November 2005 220321A 21 After the printer is set up, you can run two print diagnostic reports / tests and enter the conguration menu. Below is an example of the conguration report. 1 Press and hold the Paper Feed Button and then press the Power Switch to turn the printer on and start the rst test. V alidation printe[...]

  • Page 28

    Pertech Resources Inc. November 2005 220321A 22 ================================= Press paper feed to change conguration SET -UP INSTRUCTIONS PRESSING THE P APER FEED BUTTON WHILE THE GREEN LIGHT IS FLASHING WILL REJECT THE LAST PRINTED P ARAMETER. IF THE BUTT ON IS NOT PRESSED WITHIN 5 SECONDS. THE P ARAM- ETER WILL BE ACCEPTED AND THE NEXT SET[...]

  • Page 29

    Pertech Resources Inc. November 2005 220321A 23 Serial Number: ******** Main Firmware Revision: * ** *** CRC: **** Boot Firmware Revision: * ** *** CRC: **** Printer Control Language PCL: ACL Language Diag Mode: Standard Print Auto LF: CR = CR Soft Fault Recover: Automatic Font: Font: Standard Font Quality: Draft Intl Char set: USA Code Page: 437 U[...]

  • Page 30

    Pertech Resources Inc. November 2005 220321A 24 Serial Number: ******** Main Firmware Revision: * ** *** CRC: **** Boot Firmware Revision: * ** *** CRC: **** Printer Control Language PCL: A470 Language Diag Mode: Standard Print Auto LF: CR = CR Font: Font: Standard Font Quality: Draft Char / Line: 33CPL Intl Char set: USA Code Page: 437 USA Receipt[...]

  • Page 31

    Pertech Resources Inc. November 2005 220321A 25 Serial Number: ******** Main Firmware Revision: * ** *** CRC: **** Boot Firmware Revision: * ** *** CRC: **** Printer Control Language PCL: DO214 Language Diag Mode: Standard Print Auto LF: CR = CR ACK on CR Disabled Font: Font: Standard Font Quality: Draft Intl Char set: USA Code Page: 437 USA Receip[...]

  • Page 32

    Pertech Resources Inc. November 2005 220321A 26 LED Mode Indicators The 5300 series printers are equipped with two color led indicators that identify Paper , Error , Ink Low , Form In, and Power On conditions. Status Left LED Right LED Power On Of f Green Insert form Blink Green Current Status Form is in Green Current Status Error Off Red Ink Low C[...]

  • Page 33

    Pertech Resources Inc. November 2005 220321A 27 T rouble Shooting Printer Problems Th e p ri nt er wi ll en te r a F aul t Mo de an d w il l not o pe rat e whe n ce rta in fa il ur e c on dit io ns ar e enc ou nt ere d. Con r mat io n of th is c ond it ion c an be a cc omp li she d by th e hos t on th e DTR ( pi n 8 ) or st at us wi th an R S-2 [...]

  • Page 34

    Pertech Resources Inc. November 2005 220321A 28 T rouble Shooting General Issues A. Printer prints garbage when using RS-232 and/or printer occasionally prints garbage even when not sending print job. - Solution : V erify that the COM port is set up to match the attached printer . . B. Printer is not printing and receive error message from Windows [...]

  • Page 35

    Pertech Resources Inc. November 2005 220321A 29 Pertech provides T echnical Support for this product by calling 307-856-4821 between the hours of 8AM to 5PM Monday through Friday MST , or by submitting a Support Inquiry at the Pertech web site. www .pertechresources.com under the service/support section. The Model Number , Revision, Date, and Seria[...]

  • Page 36

    Pertech Resources Inc. November 2005 220321A 30 Specications Dimensions Height 5.38” / (136.65 mm) Width 6.92” / (175.77 mm) Length 8.9” / (226.06 mm) Weight R/V Models 5.75 Lbs. / (2.61 kg) Ext. Power Supply 1.12 Lbs. Max. / (.051 kg) Power Supply Impact: 60 W att 24V Brick or Inkjet:15 W att 24V W all Mount Roll Paper Width 3.0” +/- .0[...]

  • Page 37

    Pertech Resources Inc. November 2005 220321A 31[...]

  • Page 38

    Pertech Resources Inc. November 2005 220321A 32 Index A A470 Compatibility Mode .................. 24, V Additional information ............................. VI Agency Listings ...................................... 30 ASCII 8, ................................................. 15 Available Models: ................................... VI B Baud .....[...]

  • Page 39

    Pertech Resources Inc. November 2005 220321A 33 Printer Control Language 16, 17, 18, 22, V Print Cartridge .......................................... 4 Print Head Carriage .................................. 4 Print Mode .............................................. 14 Print Speed ............................................. 30 Print T ests ......[...]

  • Page 40

    Pertech Resources Inc. November 2005 220321A 34 W arranty Warranty Pertech Resources warrants all of its transaction printers against defects in material and workmanship for a period of 24 months from date of shipment by Pertech Resources or the rated maximum number of transactions for the specic product – whichever comes rst. Kiosk printer[...]