Polycom DOC2579D manuel d'utilisation

Po l y c o m ® RMX ® 1500/2000/4000 Getting Started G uide for Audio Only Ve r s i o n 7.0.1 | September 2010 | DOC257 9D[...]

T rademark Information P olycom®, the P olycom “T riangles” logo, and th e names and marks associated with P olycom ’s products are trademarks and/or service marks of P olycom, Inc., and are registered and/or common-law marks in the Un ited States and various oth er countries. All other trademarks are the property of th eir respective owners[...]

Regulatory Notices United St a tes Federal Communicatio n Commission (FCC) Part 15: Class A St atement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. T est limits are designed to provide reasonable protection against harmful interference when the equipment is o[...]

Chinese Communication C ertificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07 Regulatory Notices[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only i T able of Contents System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 RMX 1500/2000/4000 ............ .............. ........................................... ....... 1-1 System Capacities ................ ............... .............. .............. [...]

T abl e of Contents ii ISDN/PSTN Services ........... ................. ......................... ........ 2-4 Unpacking the RMX ............ ................. .......................... .............. .. 2-5 Unpacking the RMX 1500 ..................... .............. .............. ..... 2-5 Unpacking the RMX 2000 ..................... ...........[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only iii List Pane ...................... .............. .............. .............. .............. ............. 3-7 RMX Management ...... ............... .............. .............. .............. .......... 3-7 Status Bar .................... .............. .............. ..........[...]

T abl e of Contents iv H.323 Participants ..... .............. .............. .............. ................. 3-47 SIP Participants .......... .............. .............. ................. .............. 3-47 ISDN/PSTN Participants ............ ................. ....................... 3-47 Connecting to a Polycom Conference from an Outlook Meet[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only v Requesting Help ...................... .............. ................. .............. 3-78 Appendix A - Glossary . . . . . . . . . . . . . . . . . . . . . . . . . A-1[...]

T abl e of Contents vi[...]

1-1 1 System Overview This Getting Started Guide provides i nformation on the installation and basic operation of your RMX system. For more information on configuring and managing the system, refer to the RMX 1500/2000/4000 Adm inistrator’s Guide included with the system. RMX 1500/2000/4000 The Polycom RMX 1500/2000/4 000 Multipoint Control Unit [...]

Chapter 1-System Overview 1-2 The RMX unit has, in addition, been designed in comp liance with I ETF (Internet Engineerin g Task Force) – a large open international commu nity of network designers, operators, vendors, and researchers concerned with the evolution of the Internet architec tur e and the smooth operation of the Internet. Figure 1- 1 [...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 1-3 The Polycom RMX 1500/2000/4000 unit can be controlled via the LAN, by the RMX Web Client application, using Internet Explorer installed on the user’s workstation or the RM X Manager application. The RMX Manager can control several RMX units (RMX 1500, RMX 2000 and RMX 4000). For[...]

Chapter 1-System Overview 1-4 Maximum number of Entry Queues 40 40 40 40 80 80 Maximum number of Profiles 40 40 40 40 80 80 Maximum number of Conference T emplates 100 80 200 200 200 200 Maximum number of SIP Factories 40 40 40 40 80 80 Maximum number of IP Services 11 1 1 1 1 Maximum number of ISDN Services 22 2 2 2 2 Maximum number of IVR Service[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 1-5 Maximum number of gateway profiles 40 40 40 40 80 80 Maximum number of Reservations (Internal Scheduler) 2000 2000 2000 2000 4000 4000 T able 1- 1 System Functions and Capacities (Continued) System Functions RMX 1500 RMX 2000 RMX 4000 MPMx MPM MPM + MPM x MPM+ MPMx[...]

Chapter 1-System Overview 1-6 RMX Audio Only Main Features The Polycom RMX conferencing system offers a comprehensive range of capabilities for audio conferencing: Scheduling Interfaces Conferences can be started immediately or scheduled in advance on the Polycom MCU by means of the following applications: • Windows-based RM X Manager • Browser[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 1-7 IVR -Enabled Conferencing Interactive Voice Response (IVR) is a software module that automates the connection process and lets particip ants perform various operations during ongoing conferences. The pa rt icipants use their endpoints’ keypads and remote control to interact with[...]

Chapter 1-System Overview 1-8 • Meeting Rooms – set up once, use many times. Meeting Rooms are saved in memory (using no resources) and can be activated as many times as needed. • Ad Hoc Entry Queue – no setup, a new conference can be created when a user dials in and enters a c onference ID th at i s n ot b ein g u sed by an existing confer[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 1-9 Gateway Using a special Gatewa y Profile, the RMX can be used as a gatewa y that provides connectivity across different physical networks such as H.323, SIP, ISDN and PSTN. The Gateway al so provides connectivity betwee n the ISDN/PSTN endpoints and the DMA. Security • Media Enc[...]

Chapter 1-System Overview 1-10 Conference Management and Monitoring Features The Polycom RMX 1500/2000/4000 Web Cl ient provides capabilities for management and monitoring of partic ipants and conferences, including the following: • Automatic termination of idle (no participants) conferences. • Automatic extension of conference duration. • Co[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 1-11 Card Configuration Modes Two Card Configuration Modes are supported: • MPM Mode – Supported with MPM cards on the current, and all previous RMX versions. Applicable to RMX 2000 only. • MPM+ Mode – Supported from Version 4.0, with MPM+ cards installed in the RMX 200 0 and [...]

Chapter 1-System Overview 1-12 W orkstation Requirements The RM X Web Client and RMX Manager applications can be installed in an environment that meets the following requirements: • Minimum Hardware – Intel® Pentium® III, 1 GHz or higher, 1024 MB RAM, 500 MB free disk space. • Workstation Operating System – Microsoft® Wi ndows® XP, Vist[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 1-13 The Securi ty tab is displayed.[...]

Chapter 1-System Overview 1-14 2 Clear the Enable Protected Mode check box for each of the following tabs: — Internet — Local intranet — Trusted sites[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 1-15 3 After successful connection to RMX , the Enable Protected Mode check boxes can be se lected to enable Protected Mode for the following tabs: — Internet — Local intranet Internet Explorer 8 Configuration When using Internet Explorer 8 to run the RMX Web Client or RMX Manager[...]

Chapter 1-System Overview 1-16 The Internet Opt ions dialog box is display ed with General tab open. 5 In the Browsing history section, click the Delete button.[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 1-17 The De lete Browsing History dialog box is displayed. 6 Select the Temporar y Internet files and Cookies check boxes. 7 Click th e Delete button. 8 The Delete Browsing History dialog box closes and the files are deleted. 9 In the Internet Options dialog box, click the Setting s b[...]

Chapter 1-System Overview 1-18 The Temporary Internet Files and History Settings dialog box is displayed. 10 Click the View objects button.[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 1-19 The Down loaded Program Fi les folder containing the installed Program Files is displayed. 11 Select the CEMAClassLoaderCntl Obje ct file 12 Press the Delete key on the workstation. 13 Close t he Downloaded P rogram Files folder and the Temporary Internet Files and History Set ti[...]

Chapter 1-System Overview 1-20[...]

2-1 2 First Time Installation and Configuration First Time Installation and Configuration of the Polycom RMX 1500/200 0/4000 consists of the fo llowing procedures: 1 Preparations: — Gather Network Eq uipment and Ad dress Information - get the information needed for integrat ing the RMX into the local network. — Unpack the RMX. — Modify the Ma[...]

Chapter 2-Fi rst Time Installation and Configuration 2-2 Preparations Gather Network Equipment and Address Information IP Services The IP addresses and network parameters which enable communication between the RMX, its management application and the conferencing devices are organized in two IP services: • Management Network (Contr ol Unit) • De[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-3 IP Network Services R equired Information When installing an RMX unit, thes e default IP address es must be modified to your local network setting s. Therefore it is important that before powering the RMX unit up for the first time, that you obtain the information needed to complete the Local Ne[...]

Chapter 2-Fi rst Time Installation and Configuration 2-4 ISDN/PSTN Services The ISDN/PSTN Network Service is used to define the properties of the ISDN/PSTN switch and the ISDN li nes running from the ISDN/PSTN switch to the ISDN card installed in the RMX. Before configuring the ISDN/PSTN Network Service, obtain the following information from your I[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-5 Unpacking the RMX Unpacking the RMX 1500 To unpack and lift the RMX 1500: 1 When you receive the RMX 1500 packing case, inspect the equipment for damage and verify that the components match the packing slip. 2 Open the top cover of the RMX 1500 packing case and make sure that the Installation Ac[...]

Chapter 2-Fi rst Time Installation and Configuration 2-6 Two boxes are pla ced on the top St ratocell®, label led: — Installation Accessories . This kit contains the power cables and a Disk-on Key (DOK). — Rack Installation Accessories . This kit contains the accessories for the 19” & 23 ” racks as follows: Make sure that boxes cont ai[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-7 4 Remove the boxes and to p Stratocell® and open the a nti-static plast ic bag wrapping the RMX. 5 Holding the handle on each side, lift the RMX 40 00 from the box, and place it on a flat surface or in a rack. R emove any packaging material prior to positioning the RMX 40 00. Attention: T wo pe[...]

Chapter 2-Fi rst Time Installation and Configuration 2-8 Modifying the Factory Default Management Network Settings on the USB Key The USB key contains a text file, lan.cfg , which holds the factory default IP address parameters. These parameters must be modified to your local network settings using the LAN Configurati on Utility , also on the USB k[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-9 Hardware Installation and Setup The RMX 1500/RMX 2000 unit should be mounted in a 19”rack in a well ventilated area. The RMX 4000 unit can be m ounted in a 19” or 23”rack in a well ventilated area. It is important to adhere to the Site Requirements as described in the RMX 1500 & RMX 15[...]

Chapter 2-Fi rst Time Installation and Configuration 2-10 Mounting the RMX 1500 in a Rack There are two methods for installing the RMX in a 19” rack: • Using rack brackets on the RMX 1500 – Install ra ck brackets, supplied by the rack manufact urer, in the rack. Mount the RMX 1500 on top of the rack brackets. Fasten the RMX to the rack with s[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-11 Connecting Cables on the RMX 1500 To connect the cables : •F o r t h e RTM-IP 1500 module : — Connect the Media cable to LAN 2 port . — Connect the Network cables to the MNG (Signaling) port & MNGB (Management Network) port . — (Optional) Connect the Shelf Management cable to the Sh[...]

Chapter 2-Fi rst Time Installation and Configuration 2-12 Installing the RMX 2000 • The following procedures have to be performed to install the RMX 2000 in your site: • Installing the RMX in a rack or as a standalone • Connecting the RMX 2000 to the power source • Connecting the network (LAN, IP and ISDN) cables to the RMX Mounting the RMX[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-13 Connecting Cables on the RMX 2000 Connect the following cables to the back pane l: •P o w e r c a b l e •L A N c a b l e t o LAN 2 Port •E 1 / T 1 C a b l e s t o PRI Ports Do not remove the protective caps from LAN1, LAN3 and ShMG ports. Power Cable E1/T1 PRI Connection LAN 2 Connection [...]

Chapter 2-Fi rst Time Installation and Configuration 2-14 Installing the RMX 4000 The following procedures have to be performed to instal l the RMX 4000 in your site: • Mounting the RMX in a rack • Connecting the RMX 4000 to the power source • Connecting the network (LAN, IP and ISDN) cables to the RMX Mounting the RMX 4000 in a Rack Either p[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-15 Connecting the RMX 4000 to the Power Sources Connect the following power cables to the RMX 4000 back panel: AC Power Supply connections: 1 Insert power cables to each of the three AC Power E ntry Modules (PEMs). Figure 2-2 RMX 4000 Rear Panel View with AC Power DC Power Supply connections: 1 On[...]

Chapter 2-Fi rst Time Installation and Configuration 2-16 3 Remove the transparent plastic caps on the terminal block. 4 Using the two wires of an 10 AWG cable running from the DC power distribution unit, connect the blac k wire into the -48VDC terminal block and the red wire to the RTN terminal block. 5 Connect the green or green-yellow wire to th[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-17 If the unit is rack mounted, the single-point ground on the MCU must be connected to the rack with a single conductor and fixed as to prevent loosening. When using bare conductors, they must be coated with an appropriate antioxidant co mpound before crimp connections are made. Tinned, solder-pl[...]

Chapter 2-Fi rst Time Installation and Configuration 2-18 Connecting Cables on the RMX 4000 To connect the cables (AC and DC systems): • RTM-IP 4000 : — Connect the Management Networ k cable to LAN 2. — Connect the Signalling cable to LAN 3. — Connect the Shelf Management cable to LAN 6. •F o r e a c h i n s t a l l e d RTM LAN - Connect [...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-19 First Entry P o wer-up and Configuration There are four procedures necessary for setup of the new RMX. It is important that they are perfor med in the following sequence: 1 First-time Power-up 2 Product Registration. 3 Connection to MCU. 4 Modifying the Default IP and ISDN/PSTN Service Settings[...]

Chapter 2-Fi rst Time Installation and Configuration 2-20 2 Power the RMX On . AC System - Turn ON the power by pressing on the power switch located on the rear panel of the RMX 1500/2000/4000. DC System (RMX 4000) - Turn ON the Main that supplies power to the RMX and then turn ON each of the DC power rail modules. The parameters in the lan.cfg fil[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-21 Procedure 3: Connection to MCU 1 Start the RMX Web Client application on the wor kstation. a In the browser’s address l ine, enter the IP address of the Control Unit in the format: http://<Control Unit IP Address>, as defined in the USB key. b Press Enter . The RMX Web Client Login s cr[...]

Chapter 2-Fi rst Time Installation and Configuration 2-22 Procedure 4: Modifying the Default IP Service and ISDN/ PSTN Network Service Settings The Fast Configuration Wizard assists in co nfiguring the Signaling Network Service. It starts automatically if no Signaling Network Service is defined. This happens during First Time Power-up , before the [...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-23 Fast Configuration Wizard 1 Enter the required IP information in the dialog box. RMX 1500 RMX 4000 RMX 2000[...]

Chapter 2-Fi rst Time Installation and Configuration 2-24 2 Click Next . T ab le 2-3 Fast Configuration Wizard – IP Signaling Field Description Network Service Name The name Default IP Service is assigned to the IP Network Service by the Fast Configuration Wizard. This name can be changed. Note: This field is displayed in all IP Signa ling dialog[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-25 3 Enter the required Ro uters information in the dialog box. 4 Click Next . T a ble 2-4 Fast Config uration W izard – Routers Field Description Default Router IP Address Enter the IP address of the default router .[...]

Chapter 2-Fi rst Time Installation and Configuration 2-26 5 Enter the required DNS information in the dial og box. T ab le 2-5 Fast Configuration Wizard – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX. DNS Select: • Off – if DNS servers are not used in the network. • Spec if y – to enter[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-27 6 Click Next . 7 Select the IP Network Type: H.323, SIP or H.323 & SIP . 8 Click Next . 9 If you selected SIP only, go to Step 13. 10 Enter the required Gatekeeper information in the dialog box.[...]

Chapter 2-Fi rst Time Installation and Configuration 2-28 11 Click Next . 12 If you selected H.323 only, go to Step 15. T ab le 2-6 Fast Configuration Wizard – Gatekeeper Field Descrip tion Gatekeepe r Select Spec if y to enable configuration o f the gatekeeper IP address. When Off is selected, all gatekeeper options are disabled. Primary Gatekee[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-29 13 Enter the required SIP Server information in the dialog box. T a ble 2-7 Fast Configuration Wizard – SIP Server Field Description SIP Server Select: • Spec ify – to manually configure SIP servers. • Off – if SIP servers are not present in the network. SIP Server IP Address Enter ei[...]

Chapter 2-Fi rst Time Installation and Configuration 2-30 14 Click Next . Enter the required Security information in the dialog box. 15 Click Next . T ransport T ype (cont.) The following protocols are supported: • TLS 1.0 • SSL 2.0 • SSL 3.0. T ab le 2-7 Fast Configuration Wizard – SIP Serve r (Continued) Field Descrip tion T ab le 2-8 Fas[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-31 The IP Network Service is created and confirmed. 16 Click OK . During the initial RMX setup, if the system detects the presence of the RTM ISDN card, the I SDN /PSTN Network Service definition screens of the Fast Configuration Wizard are enabled. If there is no RTM ISDN card in the RM X or if y[...]

Chapter 2-Fi rst Time Installation and Configuration 2-32 17 Define the following parameters: 18 Click Next . T ab le 2-9 Fast Configuration Wizard – ISDN Service Settings Field Descrip tion Network Service Name S pecify the service provi der ’s (carrier) name or any other name you choose, using up to 20 characters. The Network Service Name ide[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-33 The PRI Settings dialog box opens. 19 Define the following parameter s: T a ble 2-10 Fast Configuration Wizard – PRI Setti ngs Field Description Default Num T ype Select the Default Num T ype from the list. The Num T ype de fines how the system h andles the dialing digits. For example, if you[...]

Chapter 2-Fi rst Time Installation and Configuration 2-34 20 Click Next . The Span Definition dialog box opens. Num Plan Select the type of signaling (Number Plan) from the list according to information given by the service provider . Default: ISDN Note: For E1 spans, this p arameter is set by the system. Net Specific Select the appropri ate se rvi[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-35 21 Define the following parameter s : 22 Click Next . T a ble 2-1 1 Fast Con figuration Wizard – Spans Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the l ist. • For T1 spans, default is SFSF . • For E1 spans, default is [...]

Chapter 2-Fi rst Time Installation and Configuration 2-36 The Phones dialog box opens. 23 Click Add to define dial-in number ranges. The Add Phone Number dialog box opens. 24 Define the following parameters: 25 Click OK . The new range is added to the Dial-in Phone Numbers table. 26 Optional . Repeat steps 23 to 24 to define additi onal dial-in ran[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-37 With dial-in connections, the MCU CLI indicates the MCU’s number dialed by the participant. In a dial-out connection, indicates the MCU (CLI) number as seen by the participant. 28 Click Sav e & Continue . After clicki ng Save & Continue , you cannot use the Back button to return to pr[...]

Chapter 2-Fi rst Time Installation and Configuration 2-38 — Slot – the MP M/MPM+ /MPMx card that the RTM ISDN / RTM ISDN 1500 card is connected to (RMX 2000: MPM 1 / MPM2 RMX 4000: MPM1/MPM2/MPM3/MPM4 ). — Service – the ISDN/PS TN Network Service to which the span is assigned. — Clock Source – indicates if ISDN signaling synchronization[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-39 The System Flags dialog box is displayed. 32 Enter the required System Flags information in the dialog box. T a ble 2-13 Fast Configuration Wizard – System Flags Field Description / Default Conference ID Length (MCU) The number of digits of the Conferen ce ID to be a ssigned by the MCU. Range[...]

Chapter 2-Fi rst Time Installation and Configuration 2-40 These flags can be modified later, if required, by selecting the System Configuration option from the Setup menu. For more information, see the RMX 1500/2 000/4000 Administrator’s Guide, ”System Configuration” on page 18-5 . 33 Click Save & Close . The RMX confirms succe ssful conf[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-41 On first entry, the default Username and Password are both POLYCOM . In the RMX Web Client’s Main Screen an MCU State i ndicator display s a progress indicator showing the t ime remaining until the system start-up is compl ete. 39 Create a new User with Administrator permissions and delete th[...]

Chapter 2-Fi rst Time Installation and Configuration 2-42 2 Click the check boxes of the language s to appear in the Login screen of the RMX Web Client. For m ore in formatio n see t he RMX 1500 /2000/ 4000 Administrator’s Guide ”Multiling ual Setting” on page 18-88 . If the selected language is not supported by the browser or the workstation[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-43 Conferen ce Profile Name: Factory Video Profile A Conference Profile is assigned to a Meeting Room to define its conferencing parameters, such as line rate and video resolution. Factory Video Profile contains the video conference parameters with a bit rate of 384Kbps, Auto Layout and Polycom Sk[...]

Chapter 2-Fi rst Time Installation and Configuration 2-44 Entry Queue Name ID DefaultEQ 1000 Using an Entry Queue enables one dial-i n number to be used for all conferences. In the Entry Que ue, participant s are prompted for information to enable routing to their destination conferences. A default Entry Queue called DefaultEQ is provided . The def[...]

P olycom RMX 1500/2000/4000 Getting Started Guide 2-45 Customizing the RMX’s Defa ult Conferencing Settings You can customize the conferencing entities to your organization’s requirements: • To customize the Voice Prompts and Video Slides to different organizations, users, languages et c. – first record the required messages and create the [...]

Chapter 2-Fi rst Time Installation and Configuration 2-46 For more information, see the RMX 1500/2000/4000 Administrator’s Guide , ”Address Book” on page 5-1 . • You can schedule conferences to start in the future.[...]

3 Audio Only Basic Configuration and Operation The RMX unit can be used to run conferences that include only voice (Audio Only) participants. The RMX system includes special feat ures such as the Interactive Voice Response (IVR) functiona lity, blast dial-out to multiple pre-de fined participants, chairperson and partic ipant control of confere nce[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-2 Starting the RMX W eb Client Before you begin you need to get th e following information from your system administrator: •U s e r n a m e •P a s s w o r d • MCU Control Unit IP Address To start the RMX Web Client: 1 In your browser address line, enter http://< Control Unit IP Addr[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-3 RMX W eb Client and RMX Manager The most common operations performed via the RMX Web Client and RMX Manager are: • Configuration (available only to users with Administrator Authorization Level ) and MCU status monitori ng (available only to users with Administrator and Operator [...]

Chapter 3- Audio Only Basic Configuration and Operation 3-4 RMX W eb Client Screen Components The RMX Web Client’s main screen consists of five panes: • Conference List • List Pane • RMX Management • Status Bar • Address Book • Conference Templates You can login as a user with Chairperson , Operator or Administrator authorization . Yo[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-5 Viewing and System Func tionality Permissions The RMX Web Client user’s viewing and system functionality depend on the authorization level assigned to ea ch user as summarized in Table 3-1: T ab le 3-1 Viewing and System Permissions Authorization Level Chairperson Op erator Admi[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-6 Conferences List If you are logged in as a user with Operator or Administrator permissions: The Conferences pane lists all the conferen ces currently running on the MCU along with the ir Status , Conference ID , Start Time and End Time data. The number of ongoing conferences is displayed i[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-7 List Pane The List pane displays details of the it em selected in the Conferences pane or RMX Management pane . The title of the pane changes according to the selected item . When selecting an ongoing conference in the Conferences pane, it displays the list and parameters of the c[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-8 System Alerts This is a list of system problems. Th e alert indicator flashes red when at least one system alert is active. The flashing continues until a user with Operator or Administrator permission reviews the list. The System Alerts pane is opened and closed by clicking the System Ale[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-9 •T h e High Port Usage threshold. The High Port Usage threshold repr esents a percentage of the total number of voice or video ports available. It is set to indicate when resource usage is approaching its maxi mum, resulting in no free resources to run additional conferences. Wh[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-10 Address Book The Address Book is a li st of Participants and Groups that have been defined on the RMX. The information in the Address Book can be modified only by an administrator. All RMX users can, however, view and use the Address Book to assign part icipants to conferences. The Addres[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-11 Displaying and Hiding the Address Book The first time you access the RMX Web Cl ient , th e Address Book pane is displayed. You can hi de it by cl icking the anchor pin ( ) button. The Address Book pane closes and a tab appear s at the right edge of the screen. Click the tab to r[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-12 Displaying and Hiding Conference T emplates The Conference Templates list pane is initially displayed as a clos ed tab in the RMX Web Client main window. The number of saved Conferenc e Templates is indicated on the tab. Clicking the tab opens the Conference Templates list pane. Hide the [...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-13 Customizing the Main Screen You can customize the main screen according to your prefere nces, and hide all the video columns that are not used to monitor conferences and participant connections. Pane sizes can be changed, column widths can be adjusted and data lists can be sorted[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-14 Customizing the RMX Management Pan e The RMX Management pane can be viewed either as a list or as a toolbar. To switch between To olba r and List V iews:  In the RMX Management pane, click the Toolbar View button to switch to Toolbar view .  In the RMX Management pane, click the Too[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-15 2 Release the mouse button when the icon is in the desired position. The Frequently Used and Rarely Us ed sections can be expanded or collapsed by clicking the and buttons. The new position of the Networks icon List View[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-16 R esource Management RMX units that are us ed mainly for voi ce (Audio Only) conferenci ng can maximize the resources util ization by de signating all or almost all system resources as voice ( audio) resources. Up to 400 (RMX 1500)/ 800 (RMX 200 0 with two MPM+) or 720 (RMX 2000 with two [...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-17 Re source Capacity Modes The installed media card type ( MPM, MPM+ or MPMx) determines the Card Configuration Mode , which in turn determ ines the resource allocati on method that can be selected for the RMX. It determines how the system resources are allocated to the connecting [...]

Chapter 3- Audio Only Basic Configuration and Operation 3-18 guaranteed to each Audio Only and video connection according to the video resolution in advance. This mode is available only in MPM+ and MPMx Card Configuration Modes and is not relevant to MCUs used for Audio Only conferenci ng with no video connections. Resource Usage - V oice Resources[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-19 Configuring the Video/V o ice Resources in MPM, MPM+ and MPMx Modes - Flex ible R esource Capacity To allocate Audio Only resources: 1 In the RMX menu, click Setup > Video/Voice Por t Configuration . The Video/Voice Po rt Configuration dialog box opens. A single slide r is dis[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-20 Re s o u r c e Re p o rt The Resource Report di splays the real ti me reso urce usage according to the selected Resource Capacity Mode : • Flexible Resource Capacity Mode available in both MPM , MPM+ and MPMx Modes. • Fixed Resource Capacity Mode available only in MPM+ and MPMx Modes.[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-21 The Resource Report dialog box appears, displaying the resource usage according to the Resource Capacity Mode . In Flexible Resource Capacity Mode, resource usage is displayed for Audio and CIF video resources only. They are displayed as percentages of the tot al resource type. I[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-22 In the Resources Graph , the actual number of occupied or free resources can also be displayed by moving the cursor over the columns of the bar graph. Moving the cursor over the Video bar displays the f ollowi ng: Port Gauges In Flexible Re source Capacity mode, the Port Gauges in the Sta[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-23 Using the Default Profile, Entry Queue and Meeting R ooms The Conferencing entities, such as Entry Queues, Meeting Rooms, ongoing Conferences and Reservati ons enable both audio and video connections. The same conferencing en tity can be used to connect only voice participants, v[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-24 Starting a Conference There are several ways to start a conference: • C licking the New Conference butt on in the Conferences pane. For more information, see " Starting a Conference from the Conferences Pane” on page 3-25 . • Dialing in to a Meeting Room. — A Meeting Room is [...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-25 Starting a Conference from the Conferen ces Pane To start a conference fro m the Conference pane: 1 In the Conferences pane, click the New Conference ( ) button. The Ne w Conference – General dialog box opens. The system displays the conference’s defaul t Name , Duration and [...]

Chapter 3- Audio Only Basic Configuration and Operation 3-26 General T ab 2 Define the following parameters: T ab le 3-4 New Conference – General Options Field Descrip tion Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client. In conferences, Meeting Rooms, Entry Que[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-27 Routing Name Routing Name is the name with which ongoing conference s, Meeting R ooms, Entry Q ueues and SIP Factories register wit h various devices on the network such as gatekeepers an d SIP server . This name must defined using ASCII characters. Comma, colon and se micolon ch[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-28 Conferen ce Password Enter a password to be used by participants to access the conference. If left blank, no password is assigned to the conference. This password is valid only in conferences that are configured to prompt for a conference password. These fields are numeric and have a defa[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-29 3 If all participants are undefi ned, dial-in and no addi tional information is required for the new conference, click OK . 4 To add participants fr om the Participants Address Book or to define participants (mainly dial-ou t participants) click the Participants tab. Maximum Numb[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-30 Participants T ab 5 Click the Participants ta b. The Participant s tab opens. When defining a new conference, the Participants List is empty. This procedure is optional. The Participants tab is used to add p artici pants to the conference from the Address Book . It is also used to add def[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-31 The following t able describes the i nformation displayed in t he Participants List and the operations that can be performed. T able 3-5 New Conference – Participants T ab Column / Butt on Description Participant s List Name A Unicode field that displays the participant’s nam[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-32 Participants can be added to the conference in the following methods: — Defining a new participant du ring the definition of the conference (clicking the New bu tton). — Adding pre-defined participants from the Address Book by either selecting the partici pants from the list or d ragg[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-33 — Once the conference has started, participants can be added to a conference directly from the Participants Address Book without having to use the New Conference – Participants tab. For more details, see " Adding Participants from the Address Book” on page 3-62 . To ad[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-34 8 The selected participants are assigned to the confere nce and appear in the Participant List . 9 Select additional Participants or click the Close button to return to the Participants tab. To add a new participant to the conference: 1 In the Participant s tab, click the New button. The [...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-35 2 Define the following fiel ds: T a ble 3-6 New Participant – General Properties Field Description Name Enter the name of the parti cipan t or the endp oint as it will be displayed in the RMX Web Client. The Name field can be composed using Unicode encoding: • English text us[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-36 Ty p e The network communicati on protocol used by the endpoint to connect to the conference: H.323 , SIP or ISDN/PSTN . The fields in the dialog box change according to the selected network type. IP Address (H.323 and SIP Only) Enter the IP address of the particip ant’s endpoint. • F[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-37 Extension/ Identifier S tring Dial-out participant s th at connect to an external device such as Cascaded Links or Recording Links may be required to enter a co nference password or an identifying string to connect. Enter the required string as follows: [p]…[p][string] For exam[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-38 3 Click OK . The new participant is added to the Participants list. You can save the participant properties to the Address Book so you can easily invite the particip ant to future conferences. SIP Address/ Ty p e (SIP Only) Select the format in which the SIP address is written: • SIP UR[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-39 Information T ab In the Info fields, you can add general information about the conference, such as contact person name, co mpany name, billing code, etc. This information is written to the Call Detail Record (CDR) when the conference is launched. Changes made to this information [...]

Chapter 3- Audio Only Basic Configuration and Operation 3-40 6 Click OK . An entry for the new conference appear s in the Conferences pane. If no participants were defined for the conference or as long as no participants are connected, the indication Empty and a warning icon ( ) appear in the Status column in the Conferences pane. The status change[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-41 Starting a R eservation To start a conference from the Reservation Calendar: 1 In the RMX Management pane, click the Reservations entry ( ). The Reser vation Calendar is displayed. 2 Click th e New Reservation () b u t t o n .[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-42 The New Reservation – General tab dialog box opens. 3 Optional. Select the Enab le ISDN/PSTN Dial-in che ck box if you want ISDN and PSTN participants to be able to connect directly to the conference. 4 If Enable ISDN/PSTN Dial-in option is selected, either enter a dial-in number, or le[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-43 The conference is started. If an IS DN/PSTN dial-in n umber was assigned to the conference either automatica lly or manually, this nu mber can be viewed in the Conferences pane. For more information about Reservations , see the RMX 2000/4000 Administrator’s Guide, " Reserv[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-44 Participants that are connected to other ongoing confe rences when the template becomes an ongoing conference are not connected. For detailed description of Conference Templates, see RMX 1500/2000/ 4000 Administrator’s Guide , " Conference Templates” on page 8-1 . If an ongoing c[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-45 Starting a Video Meeting from a Microsoft Outlook Polycom Meeting Invitation Polycom Conference information is included in the meeting invitation sent by Outlook to each meeting attendee. The following e xample shows a Polycom Conference invitation as received by Outlook running [...]

Chapter 3- Audio Only Basic Configuration and Operation 3-46 Connecting to a Conference Direct Dial-in Direct dial-in connection to conferen ces and Meeting Rooms is available to all endpoints. Participants must be pro vided with a dialing string which can vary according to the network type, conf erence password and chairperson password. Participan[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-47 H .323 Participants For H.323 participants, the dialing stri ng is composed of the MCU prefix in the Gatekeeper and the conference ID. Example: Prefix in gatekeeper 925 Conference ID 1001 Conference Name Maple_Room  The participant dials 9251001 or 925Maple_room If there is no[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-48 Connecting to a P olycom Co nference from an Outl ook Meeting Invitation Attendees that have received a Meeting Invitati on via Outlook using the Polycom Conferencing Add- in for Microsoft Outlook , connect by clicking on the link included in the invita tion or by manually dialing the num[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-49 Entry Queue Access Access via an Entry Queue allows all participants to dial the same entry point that acts as a routing lobby. Once in the Entry Queue, participants are guided to the conference accor ding to the conference ID they enter . Figure 3-2 Dial-in Connection via Entry [...]

Chapter 3- Audio Only Basic Configuration and Operation 3-50 H.323 participants can bypass the Entry Queue IVR voice messages by adding the correct Conference ID of destinatio n conference to the initial dial string: [ Gatekeeper Prefix][EQ ID] [##Destination Conference ID] Example: Conference ID 1001  H.323 participants dial 9251000##1001 H.323[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-51 Example: Entry Queue ID 1000 Assigned Dial-in number 4631000  ISDN/PSTN participants dial 4631000 Dial- out P articipants Automatic Dial Out Dial-out participants are defined with their dial-out number. Once the y are added to the ongoing conference, the MCU automatically call[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-52 Monitoring Ongoing Conferences Conference monitoring enables you to keep track of conferences and their participants: if all its participants are correctly connecte d and whether errors or faults have occurred. Maximum number of voice part icipants in a conference: RMX 1500 MPMx Mode : 36[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-53 • Right-click ing anywhere in the Conferences or Participants pane and selecting an operation from the menu. Multi Selection Using multiple selection, you can monitor and perform simultaneous operations on multiple participants in m ultiple conferences. The selected conferences[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-54 Using the Chairperson Pa ssword for Filtering If you are logged in as a chairperson, the Chairperson Password field is displayed. It enables you to search for, and display a list of, ongoing conferences for which you have the password. To search for an ongoing confer ence by Chairperson P[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-55 No status indicator display in the Status column means that the conference is running without problems. One or more of the status indicators listed in Table 3-8 may appe ar in the Status column. T ab le 3-8 Conferences – Monitoring Information Field Description Name Displays co[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-56 Additional information about the co nference can be vi ewed when accessing the conference properties. To monitor a conference:  In the Conference List pane, double click the name of the conference you wish to monitor, or right-click the conference and then click Conferen ce Properties [...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-57 You can view all the conference’s properties but those that appear with a gray background cannot be modified. For mo re inform ation , see the RMX 150 0/2000/4000 A dministrator’s Guide, " Conference Level Monitoring” on page 10-3 . Secured Conference Monitoring When S[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-58 Participant Level Monitoring Participant Connection Monitoring When a conference is selected in the Confe rence List , detail s of its participants appear in the List pane. The following participant indicators and properties are displayed: T able 3-9 Participant Monitoring – Indicators [...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-59 S tatus (cont.) Awaiting Individu al Assistance – The participant has requested the user ’s (operator ’s) assistance. Awaiting Conference Assistance – The participant has requested the operator ’s assistance for the conference. This usually means that the user (operator[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-60 For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Participant Level Monitoring” on page 10-15 . Audio Displays the status of the particip ant’s audio channel. If the participant’s audio is connected an d the channel is neither muted nor blocked, no indi[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-61 Operations P erformed During On Going Conferences Conference Level operations Changing the Duration of a C onference The duration of each conference is set when the new conference is created. The default duration of a conference is 1 hour. All conferences running on the RMX are a[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-62 To terminate a conf ere nce manually: 1 In the Conferences list, select the conference you wish to delete and click the Delete Conference ( ) button. You are prompted for confirmation. 2 Click OK to terminate the conference. Adding Participants from the Address Book Once the conference ha[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-63 Moving Participants RMX users can assist participants by performing the following operations: • Move a participant to an Operator conference (Attend a participant). • Move a participant to the Home (destination) conference. • Move participant from one ong oing conference to[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-64 When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference. — Back to Home Conference - if the participant was moved to another conference or to the Operator conference , this options moves the participant back to his/her source con[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-65 Saving an Ongoing Conf erence as a T emplate Any conference that is ongoing can be saved as a template. To save an ongoing conference as a template: 1 In the Conferences List , select the conferen ce you want to save as a Template . 2 Click th e Save Conference () button. or Righ[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-66 2 In the drop-down menu select Copy Conference . P aste Conferen ce The Paste Conference command starts the new conference on the same RMX or on a different RMX . To paste a conference: >> Right-click in the Conferences List pane and in the drop-down menu select Paste Conference . o[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-67 b In the Conferences list pane, r ight-click, and in the drop-down menu select Paste Conference. The conference is pasted to the RMX with a Display Name is assigned by the system. Paste Conference As The Paste Conference As command allows the RMX user to create a new conference u[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-68 b In the Conferences list pane, right-click, and in the drop-down menu sel ect Paste Conference As . The Confere nce Properties dialog box is displayed . 2 Modify the conference information as require d. 3 Click the OK button to paste and start the n ew conference.[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-69 Pa rticipant Level Operations Participant Level Operations enable you to modify and control the connections and statuses of particip ants in ongoing conferences, as described in Table 3-10. T ab le 3-10 Participant Level Operations Menu Option Button Description New Participant D[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-70 Block Audio T o bl ock the audio transmission from the conference to the particip ant. When bl ocked, the participant can still be heard by the conference. The Audio Blocked indicator app ears in the Participants List and the Unblock Audio button ( ) becomes active. Unblock Audio Resume t[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-71 Copy Cut and Paste P articipant The RMX user can Copy , Cut and Paste participants between differ re nt conferences running on the RMX, including his/her current conference. These functions, when used via the RMX Manager , with its ability to manage multipl e RMX s, participa nts[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-72 2 In the drop-down menu select Copy Partici pant . Cut Participant The Cut command copies all the particip ant’s properties and makes them available for pasting . The participant is deleted from his/her current conference. To cut a particip ant: 1 In the Participant s List pane, right- [...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-73 Pas t e Pa r t ic i p a n t The Paste command connects the copie d or cut participant to the selected conference. If the participant was copied , he/she should be deleted from the conference he/she was copied from, unless it is required that the participant is connected to two (o[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-74 automatically opens the Address Book - Participant Properties dialog box allowing the RMX user to modify the particip ant’s properties effectively creating a new participant. When the OK button in the Participant Properties dialog box is clicke d the new participant is connected to the [...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-75 c Right-click, and in t he drop-down menu select Paste Participant As . The Addre ss Book - Participant Properties dialog box is displayed. 2 Modify the participant information as required. For more information see the RMX 1500/2000/4000 Adm inistrator’s Guid"Modifying Par[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-76 3 Click the OK button to connect the new participant to the selected conference. Conference Control Using DTMF Codes Participants and chairp ersons can manage thei r connection to ongoing conferences from their endpoints, us ing touch-tone signals (DTMF codes) from their endpoints. Ta ble[...]

P olycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-77 Enable Roll Call *42 Chairperson Disable Roll Call #42 Chairperson Roll Call Review Names *43 Chairperson Roll Call S top Review Names #43 Chairperson T erminate Con ference *87 Cha irperson S tart Click&View ** All Change T o Chairperson *78 All Increase Listening V olume *7[...]

Chapter 3- Audio Only Basic Configuration and Operation 3-78 Req u es t i ng H e lp A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individu al Assistance (default DTMF code *0 ) or Conference Assistance (default DTMF code 00 ). Parti[...]

A-1 Appendix A Glossary This appendix lists the term s and a bbreviations that are related to the Polycom RMX 1500/2000/4000, and are commonly used in the RMX documentation . Abbreviation/ Te r m Explanation AGC Auto Gain Control. A mechanism that regulates noise and audio volume by ke eping the re ceived signal of all participants balanced. Bandwi[...]

Chapter A-Glossary A-2 BRI Basic Rate Interface. A type of ISDN connection for transiting data, consisting of 3 chann els: two B-channels (each of 64 Kbps) and one D-channel (16 Kbps). Carrier A telephone or other company that provides telecommunication transmission services. CIF , 4 CIF , QC IF Common Intermediate Format, an optional part of the I[...]

P olycom RMX 1500/2000/4000 Getting Started Guide A-3 DTMF Dual T one Multi Frequency . A system of coded signals used by touch-tone telephones in which a specific sound, frequency or tone is assi gned to each key so that the signal can be easily recognized by a computer . The codes enable data input and control of voice-processing systems. DTMF si[...]

Chapter A-Glossary A-4 H.230 ITU-T standard that defines simple multipoint control systems procedures and desc ribes network maintenance functions. H.231 ITU-T standard that defines a set of MCU functions and operational requirements. H.242 ITU-T standard that defines in itiation of communications between systems and capabilities ne gotiation proce[...]

P olycom RMX 1500/2000/4000 Getting Started Guide A-5 ISDN Integrated Services Digital Ne twork. A set of protocol and interface standards (voice, video and data) that comprise a telephone network. There are two types of ISDN lines: BRI and PRI. ITU-T St andard International T elecommunications Union, T el ecommunication S tandardiza tion Sector (f[...]

Chapter A-Glossary A-6 QCIF Quarter CIF . A video format with image size of 176x144 pixels that transmits 9.1 1 5 Mb ps at 30 frames per second (a quarter of the capacity of CIF). For more info rmation, see CIF . QoS Quality of Service. QoS defines the performance of a network service, such as the average delay between packets. RS-232 A standard fo[...]