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Raritan UST-IP manuel d'utilisation

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Raritan UST-IP décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

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Tout d'abord, le manuel d’utilisation Raritan UST-IP devrait contenir:
- informations sur les caractéristiques techniques du dispositif Raritan UST-IP
- nom du fabricant et année de fabrication Raritan UST-IP
- instructions d'utilisation, de réglage et d’entretien de l'équipement Raritan UST-IP
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Raritan UST-IP ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Raritan UST-IP et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Raritan en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Raritan UST-IP, comme c’est le cas pour la version papier.

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Raritan UST-IP, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Raritan UST-IP. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    User Manual Raritan Computer Inc. 400 Cottontail Lane Somerset, NJ 08873 USA Tel. 1-732-764-8886 Fax. 1-732-764-8887 E-mail: sales@raritan.com http://www.rarit an.com/ Raritan Computer Europe, B.V. Eglantierbaan 16 2908 LV Capelle aan den IJssel The Netherlands Tel. 31-10-284-4040 Fax. 31-10-284-4049 E-mail: sales.europe@raritan.com http://www.rari[...]

  • Page 2

    [...]

  • Page 3

    FCC Information This equipment has been tested and foun d to comply with the limits for a Class A digital device, pursuant to Part 15 of t he FCC Rules. These limi ts are designed to provide reas onable prot ection against ha rmful interference in a commercial installation . This equipm ent generates, uses, and can radiate ra dio frequency energ y [...]

  • Page 4

    Login • The default UST-IP login user name is admin , and the default password is raritan . This user has administrative privileges. • Passwords are case sensitive and must be entered in the exact case combination in which they were created. • The default password raritan must be entered entirely in lowercase letters. • To ensure security, [...]

  • Page 5

    Contents Chapter 1: In troduction .................................................................. 1 Overview ....................................................................................................................... ............. 1 Access via Internet, LAN/WAN, or dial-up Modem........................................................[...]

  • Page 6

    Time and Date.................................................................................................................. ........ 37 Access Control List ............................................................................................................ ......38 Remote Syslog ..........................................................[...]

  • Page 7

    C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction Overview Congratulations on your purchase of UST-IP, the industry-leading solution for multi-platform, high- performance, network-based, remote KVM console access. UST-IP enables highly-secure, multi-user, bandwidth-efficient, and software -ind ependent access to y our servers’ KVM consoles via [...]

  • Page 8

    2 UST-IP U SER M ANUAL Reliability • External m odem using a ded icated modem port allows s ervers to be a ccessible even i f network is unavailable Security • SSL 128-bit RSA pu blic key, 128-b it RC4 private k ey encryption • Single, confi gurable TCP port for fi rewall pr otection Administration • Remote Administration via Web Browser in[...]

  • Page 9

    C HAPTER 2: I NSTALLATION 3 Chapter 2: Installation Configuring Target Servers Before installing UST-IP, first configure any target se rvers that you wish t o access via UST-IP, in order to ensure optimum performance, as outlined below. Note that the following configuration requirements apply only to tar get servers , not to the com puters that you[...]

  • Page 10

    4 UST-IP U SER M ANUAL Linux Settings On target servers running Li nux gr ap hical interfaces, set the mouse acceleration to exactly 1 and set threshold to exactly 1. As mentioned above, please ensure that each target se rver running Linux i s usin g a resolution su pported by UST-IP at a standa rd VESA resol ution and refresh rate. Each Linux targ[...]

  • Page 11

    C HAPTER 2: I NSTALLATION 5 Apple Macintosh Settings For target servers running an Appl e Maci ntosh operating system, while using UST-IP to access a nd control your target server, you must set the UST-IP client (Raritan Remot e Client) to “si ngle cursor ” mode. Dua l cursor mode is not supported, and the two mou se pointe rs will not appear i[...]

  • Page 12

    6 UST-IP U SER M ANUAL Initial Configuration During initial configuration, the UST-IP Setup Wizard helps you quickly set up UST-IP for the f irst time. The UST-IP Setup Wizard appears only when accessi ng the Administrative Me nus on an unconfigured UST-IP, and guides you throu gh initial configuration pa rameters. The easiest way to perform this i[...]

  • Page 13

    C HAPTER 2: I NSTALLATION 7 ♦ YES: Enables dynamic IP addressi ng for UST- IP. Each time UST-IP boots, it requests an IP address from the local DHCP server. Note t hat this setting can m ake remote access to UST-IP from outside the L AN difficult, si nce the dynam ically assigned IP address must be known in order to initiate a connection . ♦ NO[...]

  • Page 14

    8 UST-IP U SER M ANUAL Connect to UST-IP Remotely Having completed the physical installatio n of UST-IP , you are now ready to estab lish an initial network connection. Bel ow are basic instructi ons for doi ng so. Please see Chapter 3: Raritan Remote Client for detailed instr uctions, bei ng sure to review the “R emote KVM C onsole Cont rol” a[...]

  • Page 15

    C HAPTER 2: I NSTALLATION 9 Establish a Connection Upon launching the Raritan Remote Clien t (RRC), UST-IP will request yo ur user credentials. Log on with the default use rname and passwor d ( admin and raritan ). You will connect to yo ur UST-IP unit. Use th e RRC Navigator, found on the left-hand side of the RRC window, to select and connect to [...]

  • Page 16

    10 UST-IP U SER M ANUAL[...]

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    C HAPTER 3: R ARITAN R EMOTE C LIENT 11 Chapter 3: Raritan Remote Client Invoking Raritan Remote Client (RRC) via Web Browser UST-IP features Web Browser acces s , providing a connection from any Windows-based Rem ote PC running Microsoft In ternet Explorer 4.0+, Mo zilla 1.1+, and Netscape 7+. Security Settings Accessing UST-IP vi a web browser re[...]

  • Page 18

    12 UST-IP U SER M ANUAL 3. Depending on your brow ser’s security configur ation, you may see any or all o f the following dialog boxes, confirming the access and la unch of an externally-provided program . Click Yes to advance through any of th ese prompts. Note: Microsoft Wind ows 2000 an d Microsoft Windows XP restrict certain types of users fr[...]

  • Page 19

    C HAPTER 3: R ARITAN R EMOTE C LIENT 13 Optional: Installing Raritan Remote Client Software Note: This step is optional. UST-IP can be accessed from a Remote PC either by installing RRC software, or by lau nching RRC vi a web br owser (see previ ous section) . Accessing US T-IP via we b browser does not require any software installation on the Remo[...]

  • Page 20

    14 UST-IP U SER M ANUAL RRC Navigator The RRC Navigator provides a single view to every known Raritan device, allo wing conve nient access to multipl e Raritan networke d appliance s. The RRC Navigator displays: • All Raritan devices for which a connection profile exists • All Raritan devices that are automa tically identified on th e network N[...]

  • Page 21

    C HAPTER 3: R ARITAN R EMOTE C LIENT 15 Navigator Options Certain RRC Navigator attributes may be customized to your preferences. Display / Hide Navigator – Toggle whether the RRC Navigator is sho wn. This option can also be toggled by choosi ng View → Navigator f rom the Men u Bar. Refresh Navi gator – U pdate the devi ce status inf ormation[...]

  • Page 22

    16 UST-IP U SER M ANUAL • Modem : Select the modem, as configured in Windows, which RRC should use to dial an d connect to your Raritan device. Select a TCP Port to use: • Use Default Port Number : UST-IP is configured by default to use TCP Port 5000 for communicating with RRC. UST-IP can be configured to use a different TCP Port ( see Chapter [...]

  • Page 23

    C HAPTER 3: R ARITAN R EMOTE C LIENT 17 Establishing a New Connection To connect to a Raritan ne tworked device, simply dou ble-click o n its entry in the RRC Navigator. You will be asked to authenticate the device. Note: The default UST-IP login user name is admin , wi th the password raritan . T his user has administrati ve privileges. Passw ords[...]

  • Page 24

    18 UST-IP U SER M ANUAL RRC Toolbar and Shortcuts The RRC Toolbar provides conve nient, one-click acce ss to the m ost commonly used features and parameters of Raritan Remote Client: B UTTON B UTTON N AME H OTKEY F UNCTION New Profile <Ctrl+Alt+C> Creates a new Navigator entr y for a Raritan d evice; same resul ts as selecting Connection  [...]

  • Page 25

    C HAPTER 3: R ARITAN R EMOTE C LIENT 19 RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client wi ndow conveys infor mation about the status of your remote connection session to UST-IP. Video Sensing Status Indicates the occurrence of video sensing that refl ects a coun ter until the video actually appears. This matches what the u[...]

  • Page 26

    20 UST-IP U SER M ANUAL Remote KVM Console Control After using the RRC Navigator to establish a connection with an UST-IP unit (see the previous section: Establishing a New Connection ), the Navigator entry corresponding to th e UST-IP unit will expand to show all ports on the UST-IP enabled for remote access. To establish a remote KVM console conn[...]

  • Page 27

    C HAPTER 3: R ARITAN R EMOTE C LIENT 21 Single Mouse Mode / Dual Mouse Mode When remotely viewing a Target Server that uses a po inting device, by default you will see two mouse pointers within the Remote Desktop area of the Rarita n Remote Client window. The Raritan Remote Client mouse pointer, generated by the operating system on wh ich RRC is ru[...]

  • Page 28

    22 UST-IP U SER M ANUAL Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the remote server or KVM switch connected to UST -IP. This feat ure allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpreted by the computer on which RRC is running. UST-IP?[...]

  • Page 29

    C HAPTER 3: R ARITAN R EMOTE C LIENT 23 3. The Add Keyboard Macr o dialog box open s. 4. Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window, in the order described belo w. Click OK when f inished. a. Enter a name into the Keyboard Macro Name field, which will appear on the RRC Menu Bar, after successful creation of [...]

  • Page 30

    24 UST-IP U SER M ANUAL 5. After clicking OK , the Keyboard Macros dialog box will a pp ear, listing your new keyboard macro. 6. Click Close to complete the keyboard macro editing procedure. Running a Keyboard Macro Once a macro is created, it can be run via the RRC Me nu Bar or with the hotkey combination if one had been designated during the macr[...]

  • Page 31

    C HAPTER 3: R ARITAN R EMOTE C LIENT 25 Connection and Video Properties UST-IP's dynamic video compression algorithms maintain KVM console us ability under v arying bandwidth constraints. Unlike competitive so lutions, UST-IP optimizes its KVM output for not only LAN utilization, but also via th e WAN and dial-up. By dynamically adjusting colo[...]

  • Page 32

    26 UST-IP U SER M ANUAL Inte rnet Flo w Cont rol Many publi c WAN li nks are by their very nature unpredic table. Packet s sent ove r the publ ic Inter net do not necessarily arrive at their destinat ion in the or der they were s ent. When usi ng UST-IP o ver an unpredict able public WAN (particularly in in ternational scenarios), th e Intern et Fl[...]

  • Page 33

    C HAPTER 3: R ARITAN R EMOTE C LIENT 27 Analog-to- Digital Setting s The following parameters are best left to UST-IP to automatically detect (on the RRC Menu Bar, select Video > Auto-sense Video Settings ), but a brief descripti on of each is included here. • PLL Settings: If the video image look s extremely blurry or unfocused, the PLL Setti[...]

  • Page 34

    28 UST-IP U SER M ANUAL Color Calibration Automatic Color Calibration adjusts the color setting s on UST-IP to reduce excess color noise and data during digitization of video images. This data str eamlining will increase th e operational performance of UST-IP, particular c olor accuracy. A very sim ple procedure to execut e, Color C alibration shou[...]

  • Page 35

    C HAPTER 3: R ARITAN R EMOTE C LIENT 29 Remote Device Administration When lo gged in to an UST- IP unit as a user with administrativ e privileges, UST-IP allows you to perform many powe rful device adm inistrat ion tasks r emotely . Configuration Menus An Administrative user can access UST-IP's lowest le vel configuration menus (e xplained in [...]

  • Page 36

    30 UST-IP U SER M ANUAL[...]

  • Page 37

    C HAPTER 4: A DMINISTRATIVE F UNCTIONS 31 Chapter 4: Admini strative Functions Accessing the Administrative Functions Access and execute Administrative functions via local ad min console, or via rem o te administration. Only administrators (users with administrative privile ges) can access the UST-IP Administrative Me nus. Local Admin Console Power[...]

  • Page 38

    32 UST-IP U SER M ANUAL Remote Admin Console An alternative way to access UST-IP’s administrative fu nctions is to do so rem otely, using the Raritan Remote Client. Any administrative user l ogged on to UST-IP at a Rem ote PC can per form admini strative func tions remotely to make change s to the system, as l ong as US T-IP is set to allow remot[...]

  • Page 39

    C HAPTER 4: A DMINISTRATIVE F UNCTIONS 33 Network Configuration Please note that after y ou have made chan ges to the Network C onfiguration , you must press Ctrl+S to save your changes. Reboot after all changes are saved to apply them to your Network. • Name: Designate a unique name for this UST-IP unit, for example, “Mi ami Data Ce nter.” T[...]

  • Page 40

    34 UST-IP U SER M ANUAL User Station Options In the User Station Configuration screen, use the  and  arro ws on your keyboard to set Port Priority to favor None, Remote , or Local users: • If you set Port Priority to Remote , a Remote user will automatically terminate a Local user session when attempting to connect to the same USTIP unit. ?[...]

  • Page 41

    C HAPTER 4: A DMINISTRATIVE F UNCTIONS 35 authentication. After au thentication, KVM data is also transferred with 128-bit encryption , but using a pro prietary pr otocol m ore efficient than SSL. - SSL authenticati on, SSL data encryp tion: This mode secures user nam es and passwords, and provides high-level secu rity for KVM data. 128-bit Secur e[...]

  • Page 42

    36 UST-IP U SER M ANUAL Performance Settings The Perform ance Settings scr een is used to set up UST- IP’s vide o data transfe r and band width param eters. • Paus e video str eam for id le users : Pausing the flow o f video data during peri ods of prolo nged inactivity will prev ent an inactive user from needlessly co nsuming bandwidth. - Neve[...]

  • Page 43

    C HAPTER 4: A DMINISTRATIVE F UNCTIONS 37 Time and Date Current Date and Time on the UST-IP unit are listed on this screen. Once saved, Time and Date change s will not take effect until UST-IP is restarted. • New Date / New Time: To manu ally input changes to cu rrent date and time valu es. • Adjust for day light sav ings time: Toggle betw een [...]

  • Page 44

    38 UST-IP U SER M ANUAL Access Control List Set UST-IP accessibility in the Access Control List (ACL) to allow or de ny specific IP Addresses, or ranges of IP Ad dresses, from connecting to the UST-IP unit. If enterin g a ra nge of IP Addresses, type the starti ng and th e ending I P Address values i n the Start and End columns; use the TAB key to [...]

  • Page 45

    C HAPTER 4: A DMINISTRATIVE F UNCTIONS 39 Remote Syslog Use the Remote Syslog Configuration screen to allo w remote users to save the server logs. Use the  and  keys to select Yes or No . If you select Yes , type the IP Adress to which you want to save th e syslog in the Remote Syslog Server I P field, specify the information to save in Syslo[...]

  • Page 46

    40 UST-IP U SER M ANUAL View UST-IP Status The UST-IP E vent Log screen sh ows a log fi le containing i nformation about UST -IP log in and c onnection activities. This Event Log stores UST- IP even ts, such as user login or logout, bad login attempts, Admin login, an d logout at the UST -IP Admin console, Admin chan ges to the system configurati o[...]

  • Page 47

    C HAPTER 4: A DMINISTRATIVE F UNCTIONS 41 Diagnostics While navi gating the Main Menu of t he Administrative Cons ole, pressing <D> and <Enter> will invoke the UST-IP Diagnostic functions. These functions are meant to enable Raritan Technical Support to as sist you in the case of a problem with your UST-IP u nit. Do not i nvoke these fu[...]

  • Page 48

    42 UST-IP U SER M ANUAL[...]

  • Page 49

    A PPENDIX A: S PECIFICATIONS 43 Appendix A: Specifications I TEM D IMENSIONS (W X D X H) W EIGHT P OWER UST-IP1 1U 19” Rackmoun t Case: 17.2” (W) x 11.46” (D) x 1.72 ” (H) 440mm (W) x 291mm (D) x 44 mm (H) 8.05 lbs . (3.65 kg) 115V/230V 50/60 Hz 0.3A UST-IP2 1U 19” Rackm ount Case: 17.2” (W) x 11.46” (D) x 1.72 ” (H) 440mm (W) x 291[...]

  • Page 50

    44 UST-IP U SER M ANUAL[...]

  • Page 51

    A PPENDIX B: SNMP F EATURES 45 Appendix B: SNMP Features For conveni ent moni toring with standard network managem ent systems su ch as HP OpenView o r IBM Tivoli software solution s, UST-IP features an SNMP agen t with standard MIB2 suppo rt. UST-IP responds to S NMP GET requests with standa rd MIB2 variables, although fo r security reasons only a[...]

  • Page 52

    46 UST-IP U SER M ANUAL[...]

  • Page 53

    A PPENDIX C: F REQUENTLY A SKED Q UESTI ONS 47 Appendix C: Frequent ly Asked Questions Q UESTION : A NSWER : What is UST-IP? UST-IP is the easiest, fast est, most reliable way to remotely access and manage multiple servers connected to a Paragon II - no matter where you are or where your se rvers are located. How does UST-IP wo rk? UST-IP co nnects[...]

  • Page 54

    48 UST-IP U SER M ANUAL Q UESTION : A NSWER : How Is UST-IP administration carried out? Administrators access UST-IP thro ugh a connected UST-IP Admin Console. A simple key board driven interface of menus offers straightforward access to US T-IP setup and control. User profiles, security settings, confi guration and diagnostics ar e just a few of t[...]

  • Page 55

    A PPENDIX C: F REQUENTLY A SKED Q UESTI ONS 49 Q UESTION : A NSWER : When does UST-IP use TCP? UDP? Both TCP and UDP a re used by UST-IP. Howeve r, TCP is essenti al, whereas UDP is optional. UDP is used only for one UST-IP feat ure, automatic detection (“browse”) of UST-IP units in a subnet (see Chapter 3: Raritan Remote Client, RRC Navigator [...]

  • Page 56

    50 UST-IP U SER M ANUAL[...]

  • Page 57

    A PPENDIX D: T ROUBLESHOOTING 51 Appendix D: Troubleshooting Problems and Suggested Solutions R EMOTE C ONNECTION P ROBLEMS S OLUTION I cannot c onnect to UST- IP via dial up m odem. Ensure that y ou have specified the m odem device for you r Remote PC i n the Add Con nection Wi ndow (Dial -up type c onnection) m odem field. Although co ncurrent co[...]

  • Page 58

    52 UST-IP U SER M ANUAL D IRECT A NALOG U SER C ONSOLE P ROBLEMS S OLUTION from a Direct Anal og User Console. users are currently attempting to control the active Target Server. I cannot vi ew the Ta rget Server that I am looking for from a Direct Anal og User Console. Ensur e that you are look ing at the Di rect Analog User Console connected to t[...]

  • Page 59

    A PPENDIX D: T ROUBLESHOOTING 53 KVM O N -S CREEN U SER I NTERFACE (OSUI) P ROBLEMS S OLUTION Clicking on the Enter On-Screen Menu button does not bring up the connected KVM sw itch’s On-Screen User Interface (O SUI). Nothin g happens. UST-IP may not be set to the correct KVM switch Hotkey activator. The default Hotkey setting is <Scroll Lock&[...]

  • Page 60

    54 UST-IP U SER M ANUAL M OUSE P ROBLEMS S OLUTIONS The larger UST-IP Mous e Pointer does not track or is not in sync (not aligned) with the smaller Ta rget Server Mouse Pointer. Click Synchronize Mouse , or press <Ctrl-Alt-S>. Ensure each Target Server uses a standard W indows mouse driver. For Windows 2000 based Tar get Servers, set the mou[...]

  • Page 61

    A PPENDIX D: T ROUBLESHOOTING 55 UST-IP P ROBLEMS S OLUTION There is no control and no fram e grabbing acti vity occurri ng. UST-IP seems to have locke d-up. An internal serial data cable, whic h connects t he fram e grabber card to the motherboa rd of UST-IP, m ay have be come disconnected. Contact Rarita n Technical Supp ort for assistance. I can[...]

  • Page 62

    56 UST-IP U SER M ANUAL Event Log File and On-Screen Error Codes UST-IP will display or log an error code in the UST-IP Event Log Screen in the event of a proble m occurring. Error co des are eig ht-digit hexadecimal num bers, contai ning two part s: the fi rst four denote e rror type; and the second four digi ts denote a location c ode. These last[...]

  • Page 63

    A PPENDIX D: T ROUBLESHOOTING 57 E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION 0011 The Ethernet contr oller could not be fo und. There is a problem with the UST-IP hardware. 0012 The modem could not be found. Power off the system and make sure the frame grabber card is i nserted firmly. If the problem persists, there may be a problem wit[...]

  • Page 64

    58 UST-IP U SER M ANUAL E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION Recovery CD -ROM. 0024 SSL read failed. Reboot UST -IP. Make s ure the BIOS memory test recognizes at least 64MB of RAM. I f the problem persists, restore the software and file system fr om the Recovery CD -ROM. 0025 Memory allocation error . Reboot UST -IP. Make s ure [...]