Samsung SP43T9 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Samsung SP43T9. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Samsung SP43T9 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Samsung SP43T9 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Samsung SP43T9 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Samsung SP43T9
- nom du fabricant et année de fabrication Samsung SP43T9
- instructions d'utilisation, de réglage et d’entretien de l'équipement Samsung SP43T9
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Samsung SP43T9 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Samsung SP43T9 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Samsung en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Samsung SP43T9, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Samsung SP43T9, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Samsung SP43T9. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    COLOR TELEVISION SP43T6/54T6 SP43T7 SP43T8/54T8/62T8 SP43T9/54T9 SP43Q1 SP43R1/54R1 SP43R2/54R2 Owner’ s Instructions Before operating the unit, please read this manual thoroughly , and retain it for future reference. P ICTURE I N P ICTURE (PIP) TELETEXT S ELF F OCUS R egister your product at www .samsung.com/global/register BP68_00381D_02(J59A_E[...]

  • Page 2

    S p sh g p W p sh m sc p A g d g b im O fo B ag y BP68-00381D_01(J59A_ENG_M A) 7/25/05 10:36 AM Page 2[...]

  • Page 3

    English - 3 Impor tant W arranty Inf ormation Regarding T elevision F ormat V iewing S tandard screen format televisions (4:3, the aspect ratio of the screen width to height) are primarily designed to view standard format full-motion video. The images displayed on them should primarily be in the standard 4:3 ratio format and constantly moving. Disp[...]

  • Page 4

    English - 4 Contents ◆ F OREWORD ■ Important Warranty Information Regarding Television Format Viewing ........ 3 ◆ C ONNECTING AND P REP ARING Y OUR T ELEVISION ■ Control Panel (depending on the model) ....................................................... 6~7 ■ Connection Panel ...........................................................[...]

  • Page 5

    English - 5 Contents (continued) ◆ U SING Y OUR T ELEVISION (continued) ■ Setting the Blue Screen Mode ....................................................................... 39 ■ Viewing the Picture In Picture (PIP) .............................................................. 40~41 ■ Changing the Sound Standard ..........................[...]

  • Page 6

    English - 6 ➢ ◆ You can use the CH buttons to switch on the TV when it is in standby mode depending on the model. ◆ The - VOL + and CH buttons have the same function as the ▲ / ▼ / œ / √ buttons on the remote control. ◆ If the remote control no longer works or your have lost it, you can use controls on the panel of the TV. Contr ol P[...]

  • Page 7

    English - 7 . n Contr ol P anel (depending on the model) (continued) ➢ The actual configuration on your TV may be different, depending on your model. ( a ) Switch among video input modes ( b ) Display the on-screen menu ( c ) Select the channels ( d ) Adjust the volume ( e ) Switch the TV on and off ( f ) Standby & Timer Indicator ( g ) Remot[...]

  • Page 8

    English - 8 Connection P anel ➢ The actual configuration on your TV may be different, depending on your model. ➢ For further details about connection, refer to pages 57~59. ➢ Available format for Component inputs; 480i, 480p, 576i, 576p, 1080i - 50Hz. ☛ Whenever you connect an audio or video system to your television, ensure that all elemen[...]

  • Page 9

    English - 9 n Using a Displa y Dec k (depending on the model) You can display a VCR or DVD Player, etc. by using the display deck. SP54T8/62T8 1 Hold the center of the door and lift it up in the direction of arrow. 2 After placing a component you have in the display deck, hold the center of the door and pull it down. ➢ You should display only the[...]

  • Page 10

    English - 10 Infrared Remote Contr ol ONE, TWO, OR THREE-DIGIT CHANNEL SELECTION/ TELETEXT STORE (NOT AVAILABLE) MENU DISPLAY/ TELETEXT INDEX SOUND EFFECT SELECTION TELEVISION STANDBY FASTEXT TOPIC SELECTION INFORMATION DISPLAY/ TELETEXT REVEAL EXIT FROM ANY DISPLAY DIRECT CHANNEL SELECTION PICTURE FREEZE TELETEXT PAGE HOLD EXTERNAL INPUT SELECTION[...]

  • Page 11

    English - 11 E G B KS TB E You must insert or replace the batteries in the remote control when you: ◆ Purchase the television ◆ Find that the remote control is no longer operating correctly 1 Remove the cover on the rear of the remote control by pressing the symbol ( ) downwards and then pulling firmly to remove it. 2 Insert two R03, UM4, “AA[...]

  • Page 12

    English - 12 Connecting a S atellite Receiv er or Decoder In order to watch television programmes broadcast via a satellite network, you must connect a satellite receiver to the rear of TV. Also, in order to descramble a coded transmission signal, you must connect a decoder to the rear of TV. Using a Coaxial cable Connect a coaxial cable to the: ?[...]

  • Page 13

    English - 13 t S witc hing Y our T elevision On and Of f TV The mains lead is attached to the rear of your television. 1 Plug the mains lead into an appropriate socket. ➢ The main voltage is indicated on the rear of the television and the frequency is 50 or 60Hz. 2 Press the “ I ” button (On/Off) on the front of the television. Result : The S[...]

  • Page 14

    English - 14 T T th Placing Y our T elevision in Standb y Mode Your television can be placed in Standby mode, in order to reduce the power consumption. The Standby mode can be useful when you wish to interrupt viewing temporarily (during a meal, for example). 1 Press the POWER () button on the remote control. Result : The screen is turned off and t[...]

  • Page 15

    English - 15 Becoming F amiliar with the Remote Contr ol The remote control is used mainly to: ◆ Change channels and adjust the volume ◆ Set up the television using the on-screen menu system The following table presents the most frequently used buttons and their functions. Button Viewing Function Menu Function Used to display the next - stored [...]

  • Page 16

    English - 16 If Plug & Play œ œ √ √ Move Adjust Enter Skip Hour Min am/pm -- -- am Enjoy your watching. Plug & Play OK Clock When the television is initially powered ON, several basic customer settings proceed automatically and subsequently. The following settings are available. 1 If the television is in Standby mode, press the POWER [...]

  • Page 17

    English - 17 Setup Move Enter Return Time √ √ Plug & Play √ √ Language : English √ √ Self Focus √ √ Blue Screen : Off √ √ Melody : On √ √ TV If you want to reset this feature... 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Setup is selected. Result : The options[...]

  • Page 18

    English - 18 T q T When you start using your television for the first time, you must select the language which will be used for displaying menus and indications. 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Setup is selected. Result : The options available in the Setup group are displayed.[...]

  • Page 19

    English - 19 Setup Move Enter Return Time √ √ Plug & Play √ √ Language : English √ √ Self Focus √ √ Blue Screen : Off √ √ Melody : On √ √ TV Self Focus Move Enter Return Self Focus √ √ Auto : On √ √ Message Display : On √ √ TV A djusting the Screen A utomatically (S elf Focus) Self Focus The “Self Focus” [...]

  • Page 20

    English - 20 Setup Move Enter Return Time √ √ Plug & Play √ √ Language : English √ √ Self Focus √ √ Blue Screen : Off √ √ Melody : On √ √ TV Self Focus Move Enter Return Self Focus √ √ Auto : On √ √ Message Display : On √ √ TV Self Focus Move Enter Return Self Focus √ √ Auto : On √ √ Message Display :[...]

  • Page 21

    English - 21 Setup Move Enter Return Time √ √ Plug & Play √ √ Language : English √ √ Self Focus √ √ Blue Screen : Off √ √ Melody : On √ √ TV Self Focus Move Enter Return Self Focus √ √ Auto : On √ √ Message Display : On √ √ TV Self Focus Move Enter Return Self Focus √ √ Auto : On √ √ Message Display :[...]

  • Page 22

    English - 22 T st a You can scan for the frequency ranges available to you, (availability depends on your country). Automatically allocated programme numbers may not correspond to actual or desired programme numbers. However you can sort numbers manually and clear any channels you do not wish to watch. 1 Press the MENU () button. Result : The main [...]

  • Page 23

    English - 23 This operation allows you to change the programme numbers of stored channels. This operation may be necessary after using the auto store. You can delete those channels you do not want to keep. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Channel is selected. Result : The opt[...]

  • Page 24

    English - 24 ☛ Storing Channels Manually You can store the television channels, including those received via cable networks. When storing channels manually, you can choose: ◆ Whether or not to store each of the channels found ◆ The programme number of each stored channel which you wish to identify 1 Press the MENU () button. Result : The main[...]

  • Page 25

    English - 25 9 If you know the number of the channel to be stored, see the following steps. ◆ Press the œ or √ button until the Channel is selected. ◆ Press the ▲ or ▼ button to select C (Air channel) or S (Cable channel). ◆ Press the √ button ◆ Press the ▲ or ▼ button to select the required number. ➢ If no sound or abnormal [...]

  • Page 26

    English - 26 T sw o aw th You can exclude the channels of your choice from the channel scan operation. When you scan through the stored channels, those that you have chosen to skip are thus not displayed. All channels that you do not specifically choose to skip are displayed during scanning. 1 Press the MENU () button. Result : The main menu is dis[...]

  • Page 27

    English - 27 This feature allows you to lock the television so that it cannot be switched on via the front panel. It can, however, still be switched on via the remote control. Thus, by keeping the remote control away from unauthorized users, such as children, you can prevent them from watching unsuitable programme. 1 Press the MENU () b u tton. Res[...]

  • Page 28

    English - 28 T w n T m If the reception is clear, you do not have to fine tune the channel, as this is done automatically during the search and store operation. If the signal is weak or distorted, you may have to fine tune the channel manually. 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the [...]

  • Page 29

    English - 29 This feature is very useful in the situation that the TV is used in a weak signal, and amplifies the TV signal in the weak signal area, but not noise. This feature is working only in a weak signal condition, and that is memorized on relevant channel’s additional information. 1 Press the MENU () b u tton. Result : The main menu is dis[...]

  • Page 30

    English - 30 Y v 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Channel is selected. Result : The options available in the Channel group are displayed. 3 Press the ENTER () button. 4 Press the ▲ or ▼ button until the CH. Scan is selected. Press the ENTER () button. Result : You can view [...]

  • Page 31

    English - 31 You can select the picture mode which best corresponds to your viewing requirements. 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Picture is selected. Result : The options available in the Picture group are displayed. 3 Press the ENTER () button. Result : The Mode is selected [...]

  • Page 32

    English - 32 Your television has several settings options that allow you to control picture quality. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Picture is selected. Result : The options available in the Picture group are displayed. 3 Press the ENTER () button. 4 Press the ▲ or ▼ bu[...]

  • Page 33

    English - 33 S electing the Picture Size (4:3 Model) TV Picture Mode : Dynamic √ √ Custom √ √ Color Tone : Normal √ √ Size √ √ Scan Mode : Auto √ √ Digital NR : Off √ √ ▼ More TV Move Enter Return Size Normal Zoom 1 Zoom 2 Cinema TV Move Enter Return r √ You can select the picture size which best corresponds to your view[...]

  • Page 34

    English - 34 S electing the Picture Size (Wide Model) You can select the picture size which best corresponds to your viewing requirements. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Picture is selected. Result : The options available in the Picture group are displayed. 3 Press the ENTE[...]

  • Page 35

    English - 35 S electing the Picture Size (Wide Model) (continued) 4:3 Signal 16:9 Panorama Zoom 1 Zoom 2 4:3 Cinema 1 Cinema 2 16:9 Signal 16:9 Panorama Zoom 1 Zoom 2 4:3 Cinema 1 Cinema 2 e n) 16:9 Panorama 4:3 Cinema 1 Cinema 2 16:9 Panorama 4:3 Cinema 1 Cinema 2 Zoom 2 Zoom 1 Zoom 2 Zoom 1 BP68-00381D_01(J59A_ENG_M A) 7/25/05 10:37 AM Page 35[...]

  • Page 36

    English - 36 If th o Y si v You will normally find that scan mode is best set to Natural to reduce any slight picture flicker. However, it is possible that some occasional broadcasts (NTSC-M) may benefit by changing the scan mode. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Picture is s[...]

  • Page 37

    English - 37 If the signal received by your television is weak, you can activate this feature to help reduce any static and ghosting that may appear on the screen. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Picture is selected. Result : The options available in the Picture group are di[...]

  • Page 38

    English - 38 If sc w S This feature brings you more detailed image with 3D noise reduction, detail enhancement, contrast enhancement and white enhancement. New image compensation Algorithm presents brighter, clearer, much detailed image. DNIe TM technology will fit every signals into your eyes. 1 Press the MENU () button. Result : The main menu is [...]

  • Page 39

    English - 39 If no signal is being received or the signal is very weak, a blue screen automatically replaces the noisy picture background. If you wish to continue viewing the poor picture, you must set the Blue Screen mode to Off . 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Setup is se[...]

  • Page 40

    English - 40 Ea B P S P You can display a sub picture within the main picture of TV program or external A/V devices. In this way you can watch TV program or monitor the video input from any connected devices while watching TV or other video input. 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until t[...]

  • Page 41

    English - 41 11 Press the ▲ or ▼ button until the Position is selected. Press the ENTER () button. Result : The positions available are displayed. --- ➢ The Position menu is available when the Size is Large or Small. 12 Select a position of the sub picture by pressing the ▲ or ▼ button. Press the ENTER () button. 13 Press the ▲ or ▼ b[...]

  • Page 42

    English - 42 T You can select the type of special sound effect to be used when watching a given broadcast. 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Sound is selected. Result : The options available in the Sound group are displayed. 3 Press the ENTER () button. Result : The Mode is sele[...]

  • Page 43

    English - 43 The sound settings can be adjusted to suit your personal preferences. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Sound is selected. Result : The options available in the Sound group are displayed. 3 Press the ENTER () button. 4 Press the ▲ or ▼ button until the Equaliz[...]

  • Page 44

    English - 44 T p T ex in m Each broadcasting station has its own signal conditions, and so it is not easy for you to adjust the volume every time the channel is changed. This feature lets you automatically adjust the volume of the desired channel by lowering the sound output when the modulation signal is high or by raising the sound output when the[...]

  • Page 45

    English - 45 TruSurround XT is a patented SRS technology that solves the problem of playing 5.1 multichannel content over two speakers. Trusurround delivers a compelling, virtual surround sound experience through any two-speaker playback system, including internal television speakers. It is fully compatible with all multichannel formats. 1 Press th[...]

  • Page 46

    English - 46 You can hear clear melody sound when the television is powered on or off. 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Setup is selected. Result : The options available in the Setup group are displayed. 3 Press the ENTER () button. 4 Press the ▲ or ▼ button until the Melod[...]

  • Page 47

    English - 47 S electing the Sound Mode (depending on the model) d. The “DUAL I-II” button displays/controls the processing and output of the audio signal. When power is switched on, the mode is automatically preset to either “Dual I ” or “Stereo”, depending on the current transmission. ➢ ◆ If the receiving conditions deteriorate, li[...]

  • Page 48

    English - 48 Y w You can set the television’s clock so that the current time is displayed by pressing the “INFO ( ) ” button. You must also set the time if you wish to use the automatic on or off timers. ➢ When pressing the “ I ” button (On/Off) on the panel of the television, the clock setting will be reset. 1 Press the MENU () button.[...]

  • Page 49

    English - 49 You can select a time period of between 30 and 180 minutes after which the television automatically switches to Standby mode. 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Setup is selected. Result : The options available in the Setup group are displayed. 3 Press the ENTER () b[...]

  • Page 50

    English - 50 U c so You can set the On or Off timers so that the television will: ◆ Switch on automatically and tune to the channel of your choice at the time you select ◆ Switch off automatically at the time you select ➢ The first step is to set the television’s clock (refer to “Setting the Current Time” on page 48). If you have not ye[...]

  • Page 51

    English - 51 Vi e wing an External Signal S ource Use the remote control to switch between viewing signals from connected equipment, such as VCR, DVD, Set-Top Box and the TV source (broadcast or cable) 1 Press the MENU () button. Result : The options available in the Input group are displayed. 2 Press the ENTER () button. Result : The Source List i[...]

  • Page 52

    English - 52 Y Most television channels provide written information services via teletext. Information provided includes: ◆ Television programme times ◆ News bulletins and weather forecasts ◆ Sports results ◆ Travel information This information is divided into numbered pages (see diagram). Part Contents A Selected page number. B Broadcastin[...]

  • Page 53

    English - 53 You can display Teletext information at any time on your television. ☛ For Teletext information to be displayed correctly, channel reception must be stable; otherwise: ◆ Information may be missing ◆ Some pages may not be displayed 1 Select the channel providing the Teletext service using the P or button. 2 Press the TTX/MIX () bu[...]

  • Page 54

    English - 54 Y b S electing Display Options When you have displayed a Teletext page, you can select various options to suit your requirements. To display... Press the... ◆ Hidden text (reveal) (answers to quiz games, for example) ◆ The normal screen (reveal) again ◆ A secondary page (sub-page) ◆ The broadcast when searching for a page (canc[...]

  • Page 55

    English - 55 S electing a T eletext P age You can enter the page number directly by pressing the numeric buttons on the remote control. 1 Enter the three-digit page number given in the content by pressing the corresponding numeric buttons. Result : The current page counter is incremented and the page is then displayed. If the selected page is linke[...]

  • Page 56

    English - 56 You can store up to four teletext pages to display them later at leisure. 1 Select the LIST mode using the button. Result : Four 3-digit numbers are displayed in different colors. ➢ The button is used to switch between the LIST and FLOF modes. 2 Press the colored button corresponding to the page that will be replaced. 3 Enter the new[...]

  • Page 57

    English - 57 Connecting to the External De vices Rear of the TV (Input/Output) ① This end can be fitted with: ◆ Three RCA connectors ( VIDEO + AUDIO - L and R ) ② This end can be fitted with: ◆ A SCART connector ◆ Three RCA connectors ( VIDEO + AUDIO - L and R ) ◆ An S-Video connector and two audio RCA connectors (L+R) ③ If you have a[...]

  • Page 58

    English - 58 Connecting to the A udio Output ➢ The AUDIO OUT RCA connectors are used for equipment, such as an audio system (to take full advantage of the Surround sound effect). Rear of the TV Audio system BP68-00381D_01(J59A_ENG_M A) 7/25/05 10:37 AM Page 58[...]

  • Page 59

    English - 59 Connecting to the Component Input ➢ The COMPONENT IN connectors are used for equipment with a DVD or DTV receiver output. Available format for Component inputs; 480i, 480p, 576i, 576p, 1080i - 50Hz. DVD Rear of the TV DTV receiver Connecting to the S-V ideo Input ➢ The S-VIDEO INPUT and RCA ( AUDIO3-L and R ) connectors are used fo[...]

  • Page 60

    English - 60 Pr ogramming the Remote Contr ol f or Other Components Your TV comes equipped with a universal remote control. In addition to controlling the TV, the universal remote control can also operate a VCR, Cable box, DVD, and some Samsung Set-top boxes (even if your VCR, Cable box and DVD are made by manufacturers other than Samsung). ➢ The[...]

  • Page 61

    English - 61 Pr ogramming the Remote Contr ol f or Other Components Admiral Aiwa Akai Audio Dynamics Bell&Howell Broksonic Candle Canon Citizen Colortyme Craig Curtis Mathes Daewoo DBX Dimensia Dynatech Emerson Fisher Funai General Electric Go Video LG (Goldstar) Harman Kardon Hitachi Instant Replay JC Penny JVC Kenwood KLH Lioyd Logik LXI Magn[...]

  • Page 62

    English - 62 B If te N N N S B d R Pr ogramming the Remote Contr ol f or Other Components Sylvania Symphonic Tandy Tashika Tatung Teac Technics Teknika TMK Toshiba 021, 025, 036, 056, 059 025 018, 025 006 037 025, 037, 068 021 006, 021, 025, 031 066 003, 019, 029, 051, 052 Totevision Unitech Vector Research Victor Video Concepts Videosonic Wards Ya[...]

  • Page 63

    English - 63 Tr oubleshooting: Before Contacting S ervice Personnel Before contacting Samsung after-sales service, perform the following simple checks. If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer. No sound or picture Normal picture but no sound No pic[...]

  • Page 64

    BP68-00381D-03 Contact SAMSUNG WORLD-WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care centre. Country AUSTRALIA CHINA HONG KONG INDIA INDONESIA JAPAN MALAYSIA PHILIPPINES SINGAPORE SOUTH AFRICA TAIWAN THAILAND U.A.E VIETNAM Customer Care Centre  1300 362 603 800-810-5858, 010- 6475[...]