Siemens OPENSTAGE 20 2000 manuel d'utilisation

Communication for t he open minded Siemens Enterprise Communications www .siemens-enterprise .com Documentation OpenScape V oice O p e nSt a g e 2 0 E , O p e n St a g e 2 0 User Guide V1 R3.x V1 R4.x[...]

Important information 2 Important informat ion T r ademarks F or saf et y reasons, the telephone should only be sup- plied with po w er: • using the original po w er supply unit. P art number: L30250-F60 0-C1 4x (x: 1=EU , 2=US , 3=UK) or • in a L AN with P oE (P ow er o v er Ethernet), whic h complies with the IEEE 802.3af standard. Nev er ope[...]

Important in formation 3 Location of the t elephone • The telephone should be oper ated in a contr olled en vironment with an ambient temperat ur e between 5•C and 40•C. • T o ensure good speak erphone quality (OpenStage 20/20 G only), the area in fr ont of the microphone (fr ont right) should be k ept clear . T he optimum speak erphone dis[...]

4 Contents Important information . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product support on the internet . . . . . . . . . . . . [...]

5 Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Secure voice transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Answering a cal l via the handset . . . . . . . . . . . . . . . . [...]

6 Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . 47 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Deflecting a c all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Rejecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

7 OpenScape Voice functions . . . . . . . . . . . . . . . . . . . 85 Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

8 Setting the language and cou ntry . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Locality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Network informat ion . . . . . . . . . . . . . . . . .[...]

General infor mation 9 Gener al information About this manual T his document contains general descriptions of the tec hnical options, whic h ma y not alw ay s be av ailable in individual cases. T he respectiv e f ea- t ures must theref ore be individually defined in the terms of the contract. If a particular function on your phone is not av ailable[...]

General information 10 Se r v ic e If you e xperience pr oblems or def ects with the phone, pl ease dial the ser- vice number f or y our country . Intended use T he OpenStage phone is a desktop unit designed f or voice tr ansmission and f or connection to the L AN. It can also be used as a workstation device. Any ot her use is r egarded as unauthor[...]

Getting to know yo ur OpenStage phone 11 Getting t o know y our OpenStage phone T he f ollo wing sections describe the most f requently used operat ing ele- ments and the display s on your OpenStage phone. T he user inter f ace of your OpenStage 20 E/20/20 G SIP OpenStage 20 E and OpenStage 20/20 G are identical apart from the additional speak erph[...]

Getting to know yo ur OpenStage phone 12 P o rts on the underside of the phone Properties of your OpenStag e 20 E/20/20 G SIP OpenStag e 20 E 20 20 G LCD display , 24 x 2 characters ;;; F ull-duplex speak erphone function - ;; 1 0/1 0 0 Mbps Ethernet switc h Æ page 1 3 ;; - 1 0 00 Mbps Ethernet switc h Æ page 1 3 -- ; W all mounting ;;; P ow er s[...]

Getting to know yo ur OpenStage phone 13 Using network ports more ef ficiently OpenStage 20 E/20 has a built-in 1 0/1 0 0 Mbps Ethernet swit c h. The OpenStage 20 G has a 1 0 00 Mbps Ethernet switc h.T his means that y ou can connect a PC to the LAN dir ectly via the phone. The telephone-PC con- nection option must fir st be activated on t he telep[...]

Getting to know yo ur OpenStage phone 14 Keys Fun c tio n k ey s Audio keys K ey F unction when ke y is pr essed s End (disconnect) call. , Sav ed number r edial (last number dialed). r But ton f or fixe d call f orw arding (w ith red LED k e y). K ey F unction when ke y is pr essed N Open the phone ’ s main menu (with r ed LED ke y). O Open the [...]

Getting to know yo ur OpenStage phone 15 3-way navigator With t his control, y ou can manage most of y our phone ’ s functions, as well as its displa ys. Remo v e the pr otective fi lm from the ring ar ound the 3-w a y na vigator bef ore using the phone. Operation F unctions when k e y is pressed P ress the $ key . In idle mode: • Open the idle[...]

Getting to know yo ur OpenStage phone 16 Keypad Y ou can only use the digits 1 to 9 and 0 as w ell as the * and # c har acters when dialing a number . T o delete digits, select the "bac k" function on the navigator , and confirm with i . In sit uations where te xt input is possible, f or example, when entering the user passw ord, y ou can[...]

Getting to know yo ur OpenStage phone 17 Multi-function k e ys Alphabetic labeling of dial k e y s is also useful when entering v anity num- bers (let ters associated with the phone number ’ s digits as indicated on the telephone spell a name, e.g . 070 0 - P A TTERN = 0700 - 728837 6). T ext editor Ad ditional options are a v ailable in the te x[...]

Getting to know yo ur OpenStage phone 18 Display Y our OpenStage 20 E/20/20 G SIP comes with a tilt-and-s wiv el blac k-and- white LCD display . Adjust the tilt and contrast to suit your needs ( Æ p a g e 101 ) . Idle mode If there are no calls taking place or set tings being made, your OpenStage 20 E/20/20 G SIP is in idle mode. Example: Idle men[...]

Getting to know yo ur OpenStage phone 19 Recor ds Entries in the call list and messages in y our mailbo x sy stem (if configur ed) are kno wn as recor ds. T he LED on the O Æ page 1 4 ke y lights up to s ignal new missed calls. P ress the O k ey and use the cl ic k wheel to select the req uired submenu. •M e s s a g e s • Calls Y ou can use th[...]

Getting to know yo ur OpenStage phone 20 Pro g ra m / Se r v ic e m e n u Y ou can make local set tings here. Pr ess the N k ey and confirm the User menu. If configured, enter and confirm y our pers onal user pass wor d. Y ou can use the clic k wheel to na vigate through the menus as described on Æ page 1 5. Once the admin passw ord has been enter[...]

Getting to know yo ur OpenStage phone 21 Network inf ormation Inf ormation about the IP address or name whic h w as assigned to the phone in the network and theref ore the H TML address of t he web inter- fa ce . V V iew inf ormation on the phone Æ page 1 1 4 Pe r f o r m r e s e t V P ersonal set tings made via the telephone menu or the web inter[...]

Step by step Basic funct ions 22 Basic functions S ecur e voice transmission Prerequi site : T he secure v oice communication option must be activ ated b y your service personnel. If you call a party or receive a call fr om a part y o v er a se- cure connection, a padloc k icon 1 appears on the other part y’ s ro w on y our gr aphic displa y . Y [...]

Basic functi ons 23 Step by step Answ ering a call via the handset The phone is ringing. The caller is display ed. ^ Lif t the handset. if nec. + or - Set the call v olume. Answ ering a call via the loudspeak er (speak erphone mode) The phone is ringing. The caller is display ed. Confirm. T he n ke y lights up. or n Pr ess the ke y sho wn. T he ke [...]

Step by step Basic funct ions 24 Directed pic kup Y ou can pic k up a call signaled at an absent co w ork er’ s phone. If a colleague has placed a call on hold on their multi-line phone y ou can al so pick up thi s call. Accept call Prerequi site : Y ou know the co w ork er’ s internal phone number and the function is configur ed f or you in Op[...]

Basic functi ons 25 Step by step Pic king up the held call: Prerequi site : Y our colleague has placed a call on "hol d" on their multi-line phone. Y ou kno w the co w ork er ’ s in- ternal phone number and the function is configured f or you in OpenScape V oice. Select and confirm the option sho wn. or . ^ Lif t the handset. or n Pr es[...]

Step by step Basic funct ions 26 S witching fr om handset to speak er- phone mode Prerequi site: Y ou are conducting a call via the handset and the microphone and loudspeak er functions hav e been activated b y service personnel. Standard mode n and Hold do wn the k ey and replace the handset. Then re- lease the k e y and proceed with y our call.[...]

Basic functi ons 27 Step by step S witching fr om speak erphone mode to the handset Prerequi site: Y ou are conducting a call in speak er- phone mode. ^ Lif t the handset. The n ke y goes out. Open listening Y ou can let other people in the room join in on the call. Let the other part y kno w that y ou ha ve t urned on the loudspeak er . Prerequi s[...]

Step by step Basic funct ions 28 Activating/deact ivating the micro- phone T o pr ev ent the other part y from listening in while y ou consult with someone in y our of fice, you can temporari- ly switc h of f the handset microphone or the handsfr ee microphone (OpenStage 20/20 G only). Prerequi site: Y ou are conducting a call. Deactiv ating the mi[...]

Basic functi ons 29 Step by step Group call Y our service personnel can incorpor ate multiple tele- phones in a call pic kup group. If y our telephone belongs to a pic kup group, y ou can also accept calls intended f or other members of the group. A group call is displa y ed on the phone. Service person- nel ma y ha ve made the f oll owing set ting[...]

Step by step Basic funct ions 30 F ur ther service per sonnel set t ings f or gr oup calls: • T he group call can be pic k ed up both b y lif ting the handset and via the "Pic kup call" menu option. • T he group call be pic k ed up via the "Pic kup call" menu option but not b y just lif ting the handset. • A ke y is progr [...]

Basic functi ons 31 Step by step Making calls Off-hook dialing ^ Lif t the handset. j Enter the station number . Confirm or w ait until the dial dela y expires. (see Æ page 65). or Confirm. ## represents the last number dialed. The connection is set up. If you selected the opt ion "Bus y When Dialing" Æ page 67, y ou will not be inter r[...]

Step by step Basic funct ions 32 On-hook dialing T he connection is set up with on-hook dialing via the loudspeak er (speak erphone mode; only OpenStage 20/ 20 G). n P ress the k e y (only OpenStage 20/20 G). j Enter the station number . i P ress or w ait until the dial delay expir es. (see Æ page 65). or Confirm. ## r epresents the last number di[...]

Basic functi ons 33 Step by step Immediate dialing Immediate dialing should only be activ ated if s ervice personnel has con figured and appro v ed a dial plan. Immediate dialing is deactiv ated b y def ault. F or this r ea- son af ter entering the number yo u must either confirm the "Dial" option or w ait until the dial delay e xpir es t[...]

Step by step Basic funct ions 34 Dialing using the hot or warm line function Y our service personnel can configure a hot or w arm line f or your phone. If you lif t the handset of the phone or pr ess the loud- speaker k e y (only OpenStage 20/20 G) • with a hot line immediately or • with a w arm line af ter a defined period of time, • a numbe[...]

Basic functi ons 35 Step by step Redial Redialing from the call list , Pr ess the k e y sho wn. Y ou are automatically dir ected to the Dialed list in the - Calls menu (see Æ pa ge 1 9). Y ou are automatically directed to the Missed list in the Calls menu if a there are an y ne w calls, see Æ page 1 9. If y ou press the k e y again, y ou are bran[...]

Step by step Basic funct ions 36 Consulting a second party Y ou can call a second par ty while a call is in pr ogress. T he connection to the fir st party is placed on hold. Prerequi site: Y ou are conducting a call. Select and confirm the option sho wn. j Enter and confirm the se cond party’ s phone number . Ending or canceling a consultation ca[...]

Basic functi ons 37 Step by step Connecting part ies Y ou can connect the first party with the part y y ou con- sulted, clearing do wn y our connection to both parties in the process. Prerequi site: Y ou are conducting a consultation call Æ page 36 and call joining is allow ed Æ page 37. Select and confirm the option sho wn. The activ e and held [...]

Step by step Basic funct ions 38 Call forwar ding Y ou can f orward calls f or your phone to anot her phone. Prerequi site : T he call f orwarding funct ion is pro- grammed ( Æ page 39). T hree f orwarding conditions can be programmed in the f orwardi ng menu: • All Calls •B u s y • On no reply B ecause of its dir ect impact, "All Calls[...]

Basic functi ons 39 Step by step P rogr amming call forw ar ding Saving destination phone numbers f or call f or war d- ing Y ou can sav e up to fiv e destination phone numbers f or call f orw arding. These destination phone number s can then be assigned dif f erent f orwar ding types. Y ou can then enable one of the f orwarding types ( Æ page 41)[...]

Step by step Basic funct ions 40 Assigning a destination phone number t o a call f or- w arding instruction z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. r P ress the k e y sho wn. Within three seconds: Select and confirm the option sho wn. Select the destination option f or one of the f ollo wing f orwardi ng types[...]

Basic functi ons 41 Step by step Activating/deact iv ating call forwar ding z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. Prerequi site: At least one destination phone number is progr ammed ( Æ page 40). r Pr ess the k e y sho wn. Wi thin thr ee seconds: Select and confirm the option sho wn. Select the appropriate [...]

Step by step Basic funct ions 42 Activating call forwar ding for all calls Use the r function ke y to activ ate call f orwar ding f or all calls. Prerequi site: Ther e is at least one f orwarding destina- tion programmed Æ page 39. r P ress the k e y sho wn. W ait three seconds. or Confirm. T he r ke y lights up. Call f orwar ding is acti- va te d[...]

Basic functi ons 43 Step by step Callbac k Y ou can request a callbac k if the station called is busy or if nobody answ er s. Y ou receive a callbac k when t he other part y’ s line be- comes free. Requesting callbac k Prerequi site: T he station called is busy or nobody an- swers. Select and confirm the option sho wn. Deleting callback r equests[...]

Step by step Basic funct ions 44 Responding to a callback Prerequi site: A callbac k w as req uested. Y our phone rings and the station inf ormation appears on the screen. Accepting a callbac k Select and confirm the option sho wn. Rejecting a callbac k Select and confirm the option sho wn. T he callbac k r equest is deleted. T he caller hear s the[...]

Basic functi ons 45 Step by step P ermitt ing callbac k on bus y/no reply z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N Pr ess the k e y sho wn. Confirm. if nec. j Enter and confirm the user passw ord. Select and confirm the option sho wn. Confirm. Select and confirm the option sho wn. or Select and confirm the op[...]

Step by step Basic funct ions 46 Calling bac k missed calls Calls receiv ed while y ou ar e absent ar e indicated b y a message on the idle displa y ( Æ page 1 8). T he O func- tion k ey also lights up. Missed calls are logged in the missed calls list. T his list pro vides inf ormation on the missed call and lets y ou call bac k the number directl[...]

Enhanced phone functions 47 Step by step Enhanced phone functions Incoming calls D eflecting a call Using call deflection Prerequi site: An incoming call is dis pla yed or signaled. Select and confirm the option sho wn. If a destination phone number is stored ( Æ page 47), you can select and confirm it. T he call is deflected. or If y ou did not s[...]

Step by step Enhanced phone functions 48 Select and confirm the option sho wn. j Enter and confirm the phone number to whic h the sta- tion should be deflected. Select the option sho wn and confirm twice. Rejecting a call Y ou can reject an incoming call. Prerequi site: An incoming call is displa yed or signaled. Select and confirm the option sho w[...]

Enhanced phone functions 49 Step by step Configuring call forwar ding z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N Pr ess the k e y sho wn. Select and confirm the option sho wn. if nec. j Enter and confirm the user passw ord. Select and confirm the option sho wn. Select and confirm the option sho wn. Select and c[...]

Step by step Enhanced phone functions 50 Set ting alerts Use the Call f orwar d alerts menu to enable and disable visual and audible alerts f or call f orw arding (not possible with the F orwar ding k e y). Select and confirm the option sho wn. Select and confirm the option sho wn. Select and c onfirm "Y es" or "No". or . Select[...]

Enhanced phone functions 51 Step by step Prerequi site: Y ou placed a call on hold and replaced the handset. Select and confirm the option sho wn to resume the call in speak erphone mode. or Select and confirm the option shown to disconnect the call. A ctiv ating/deactiv ating the hold re minder tone z Y ou can also configure this set ting via the [...]

Step by step Enhanced phone functions 52 Set ting the hold reminder time Use the "Hold r eminder" function to set the time af ter whic h y ou want to r eceiv e an automatic reminder about a held call. T he minimum va lue is 1 , that is, the reminder is output af ter one minute. The maximum value is 99 minutes. P ress 0 to deactiv ate the [...]

Enhanced phone functions 53 Step by step Music on hold If the Music on hold option is activ e, music is play ed bac k when you ar e placed on hold by another par ty . z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N Pr ess the k e y sho wn. Select and confirm the option sho wn. if nec. j Enter and confirm the user pa[...]

Step by step Enhanced phone functions 54 Call waiting (sec ond call) Y ou can accept a second incoming call in the cour se of an ongoing call. T he caller hear s the on-hook signal while you hear a call-waiting signal tone. A bell appear s on the displa y and ne xt to it the phone number of the caller is shown. Y ou can ignore or accept the second [...]

Enhanced phone functions 55 Step by step Ignoring second call Prerequi site: Y ou are conducting a call and call wa iting is allow ed ( Æ page 57). Select and confirm the option sho wn. The caller still hear s the on-hook signal. Y ou can subse- quently A ccept, R eject or Deflect the second call. While the ignored second call continues to w ait, [...]

Step by step Enhanced phone functions 56 Deflecting a second call Prerequi site: Y ou ar e conducting a call and call waiting is allo w ed ( Æ page 57) . Select and confirm the option sho wn. If a destination phone number is stor ed ( Æ page 47), y ou can select and confirm it. T he call is deflected. or If you did not set a phone number when pr [...]

Enhanced phone functions 57 Step by step Allowing call w aiti ng z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. Prerequi site: T he option w as pr ogrammed b y y our ser- vice personnel. N Pr ess the k e y sho wn. Select and confirm the option sho wn. if nec. j Enter and confirm the user passw ord. Select and confirm[...]

Step by step Enhanced phone functions 58 T og gling associate Set the "T oggle associate" function to Y es if you w ant to connect to a second or pi c kup call by hanging up. z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N P ress the k e y sho wn. Select and confirm the option sho wn. if nec. j Enter and c[...]

Enhanced phone functions 59 Step by step T ransferring a call Y ou can transf er your curr ent call to another party with or without consultation. Blind transf er Prerequi site: Y ou are conducting a call. T he options "Al- low Call T ransf er" and "T ransf er on Ring" wer e selected ( Æ page 60). Select and confirm the option [...]

Step by step Enhanced phone functions 60 If the party answ ers: Announce the call y ou w ant to tr ansf er . Select and confirm the option sho wn. If the party does not answ er: Y ou do not ha ve to wa it f or the second part y to ans w er bef or e you can transf er the call. R eplace the handset or , if speak erphone mode is activ e, press the lit[...]

Enhanced phone functions 61 Step by step Allowing "T r ansf er o n Ring" If this option is allo w ed, y ou can activ ate call tra nsf er b y replacing the handset ev en bef ore the called par ty an- swers. z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N Pr ess the k e y sho wn. Select and confirm the optio[...]

Step by step Enhanced phone functions 62 CTI calls Beep on auto-answ er Speakerphone mode activ ates automatically on your phone if you use a CTI applic ation (suc h as Outlook) to dial a number when A uto Answer is activ e. If A uto An- sw er is not activ e, the phone rings fir st and you ha v e to press the loudspeak er ke y or lif t the handset [...]

Enhanced phone functions 63 Step by step Bee p on auto-rec onnec t Y ou can reconnect a held call both via the CTI applica- tion and via the phone. A beep sounds when y ou toggle between an activ e call and a held call when the function is active. Prerequi site: T he option w as pr ogrammed b y y our ser- vice personnel. z Y ou can also configure t[...]

Step by step Enhanced phone functions 64 Making calls Dialing a phone number from a list T he f ollowing call lists are a v ailable in the "Calls" dir ecto- ry: • Missed • Dialed • Receiv ed • F orw ard ed O P ress the k e y sho wn. Select and confirm the option sho wn. Select and confirm the option sho wn. Select and confirm the [...]

Enhanced phone functions 65 Step by step Using autodial delay A number is automatically dialed af ter a set dela y star t- ing from the entry o f the number ’ s last digit. T he auto- dial delay can be used: • when dialing in idle mode • Consultation • when transf erring an answ ered call. The dela y can be reduced b y perf orming one of th[...]

Step by step Enhanced phone functions 66 Settings for aut odial dela y If you select A u t odial dela y , y ou must either confirm the "Dial" option, press the loudspeak er k ey or w ait until the autodial dela y expires to set up a call when dialing with the handset on hook. z Y ou can also configure this set ting via the W eb interf ace[...]

Enhanced phone functions 67 Step by step Allowing "Bus y When Dialling" If y ou activ ate this function, an incoming call r eceiv ed while y ou are perf orming dialing is rejected. T he caller then hears the bus y signal. z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N Pr ess the k e y sho wn. Select and c[...]

Step by step Enhanced phone functions 68 Confer ence Local conf erence T his type of conf er ence is also ref erred to as a thr ee- part y conf erence. It in v olv es up to three participants. Prerequi site: Y ou are conducting a consultation call Æ page 36 or hav e accepted a second call Æ page 5 4, and the conf erence function is active Æ page[...]

Enhanced phone functions 69 Step by step Ending a local confer ence Allowin g call partne rs to continue a conf erence af ter y ou exit Prerequi site: T he "” Allowi ng joining in a local conf er- ence ” Æ page 70" function is activated. Select and confirm the option sho wn in the menu. B oth call partners remain connected. Y ou are [...]

Step by step Enhanced phone functions 70 Allowing joining in a local conf erence Y ou can use this option to decide whe ther or not y our call partners are allo w ed t o join calls af ter you e xit the conf er ence call. z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N P ress the k e y sho wn. Select and confirm the [...]

Enhanced phone functions 71 Step by step S y stem-based conference Thi s type of conf erence is also ref err ed to as a large con- f ere nce. It can include up to t en parties. Prerequi site: Y ou are conducting a consultation call Æ page 36 or y ou ha v e accepted a second call Æ page 54, and the "S y stem conf erence" f eat ure was co[...]

Step by step Enhanced phone functions 72 Lea ving a conf erence Select and confirm the option sho wn in the "Conf er- ence" contex t menu. Y ou are disconnected from the conf er ence call and can dial another number , f or in- stance. The other call partners remain connected. { or } Exit Conf? f If using the "Sy stem conf erence"[...]

Enhanced phone functions 73 Step by step Call lists F or a detailed description of the dif f erent call lists, see Æ page 1 9. Dial entry O Pr ess the k e y sho wn. Select and confirm the option sho wn. F or instance, select and confirm the list of missed calls. The list is sorted chr onologically , with the most recent caller first. Y ou can use [...]

Step by step Privacy/se curity 74 Pr i v a cy / s e c u r i t y D eactivating the ringer Y ou can deactivate y our ring tone if you do not w ant to be dist urbed b y yo ur phone ringing. ) Hold down the ke y in idle mode until the "Ringer of f" icon appear s on the displa y . or Y ou can also deactivate the function using the option in th[...]

Privacy/security 75 Step by step Allowing "D o not disturb" z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N Pr ess the k e y sho wn. Select and confirm the option sho wn. if nec. j Enter and confirm the user passw ord. Select and confirm the option sho wn. Select and confirm the option sho wn. Select and c[...]

Step by step Privacy/se curity 76 Se c ur i t y User passw ord Y our User passw ord pr otects y our individual configura- tions, including y our language set tings. Y ou can also use the User passw or d to loc k y our telephone Æ page 7 8. z T he User passw ord can also be modified via the W eb in- terf ace Æ page 1 1 6. N P ress the k e y sho wn[...]

Privacy/security 77 Step by step Deactiv ating the user passw ord Y ou can deactivate t he phone’ s pass wor d prompt if a passw ord has alr eady been configured. N Pr ess the k e y sho wn. Select and confirm the option sho wn. if nec. j Enter and confirm the user passw ord. Select and confirm the option sho wn. Select and confirm the option sho [...]

Step by step Privacy/se curity 78 Phone loc king Y ou can lock y our phone to protect it against unautho- riz ed access. In this w a y , no one can mak e calls or c hange y our user set tings unless they kno w y our user passw ord. P redefined number s from the dial plan can still be dialed when the phone is loc ked - f or more inf ormation consult[...]

Privacy/security 79 Step by step Unloc king the phone Confirm. j Enter the User passw ord and confirm. T he phone is un- loc ked if the passw ord is cor rect. Unlock phone?[...]

Step by step Mobilit y 80 Mobility Prerequi site: Y our phone is configured to support mo- bility by serv ice personnel. A DL S server is a v ailable in the L AN and its address is enter ed in the phone. Mobility scenarios When y ou log on to y our phone, or an y other mobility - enabled phone, the f ollowing scenarios are possible: Logging on and [...]

Mobility 81 Step by step Logging on and off at t he same phone Logging on to the phone Prerequi site: No other mobility user is logged on. Æ page 1 8 Select from the idle displa y conte xt menu ( Æ page 1 8) and confirm. The Mobility log on dialog appears. Y ou are prompted to enter y our mobility ID . j Enter and confirm Mobility ID , usually a [...]

Step by step Mobilit y 82 Logging off fr om the phone Prerequi site: Y ou are logged on as a mobility user . Select from the idl e display contex t menu ( Æ page 18) and confirm. The logof f procedure starts immediately . Is displa yed. Y ou briefly ha v e the option to cancel the logof f , otherwise t he logof f pr ocess is launc hed. In the grap[...]

Mobility 83 Step by step Logging on at diff er ent telephones An at tempted login is rejected if the user is already logged on to another phone and "Logon with f orced logof f" is disabled f or the mobilit y user . Logging on with forced logof f at a remote phone If the user is alread y logged on at another phone and the remote phone is b[...]

Step by step Mobilit y 84 Logging on with forced , delaye d logof f at a remote phone If the remote phone is busy and y our service personnel enabled "F or ced logof f during call" with a set timeout, f orced logof f does not occur until this timeout expir es. Select from the idl e display contex t menu ( Æ page 18) and confirm. Y ou are[...]

OpenScape Voice functions 85 Step by step OpenS cape V oice funct ions The OpenScape V oice supports a number of functions that y ou can activ ate and deactiv ate from y our phone. Making anonymous calls Y our service personnel decides w hether or not your call- er ID (name and phone number) is displa yed on a called part y’ s station. Anonymous [...]

Step by step OpenScape Voice functions 86 Activating If your service personnel activ ated caller ID tr ansmis- sion f or your phone, y ou can deactiv ate this set ting as f ollows: ^ Lif t the handset. j Enter the code (see the table of codes Æ pag e 1 0 0) to suppress the caller ID . Z W ait until y ou hear the confirmation tone. Caller ID tr ans[...]

OpenScape Voice functions 87 Step by step T emporarily deactivating anonymous calling for the next call If y our service personnel suppr essed caller ID transmis- sion f or your phone, y ou can enable this set ting f or the ne xt call as f ollo ws: ^ Lif t the handset. j Enter the code (see the table of codes Æ page 1 0 0). Z W ait until y ou hear[...]

Step by step OpenScape Voice functions 88 Creating a list for selective calls For call acceptance Y ou can create a list of the phone number s from whic h y ou are willing to accept calls (also known as a selection list). Y our service per sonnel kno w ho w long this list may be in the OpenScape V oice used on site in y our f acility . A connection[...]

OpenScape Voice functions 89 Step by step For call rejection As f or selective call acceptance, y ou can create a selec- tion list with the phone numbers of parties from whom you ar e not willing to accept calls . Y our service per son- nel know ho w long this list ma y be in the OpenScape V oice used on site in y our f acility . A call is not conn[...]

Step by step OpenScape Voice functions 90 Anonymous calls Rejecting Y ou can reject all calls from parties that activated a data protection f eatur e (f or example, calle r ID suppression) to pre v ent their phone number from being tr ansmit ted. In this case, you ar e not inf ormed that a call w as r eject- ed. ^ Lif t the handset. j Enter the cod[...]

OpenScape Voice functions 91 Step by step Using abbreviated dialing Abbre viated dialing giv es y ou access to a central list of freq uently dialed phone numbers. Y ou can dial a specific phone number by simply entering a digit string. As these ar e three-digit numbers, y ou can store up to 1 0 00 phone numbers. T his list is stor ed cen- trally an[...]

Step by step OpenScape Voice functions 92 Hunt group functions T o ensure optimum handling of s pecific calls, your tele- phone can be assigned to a pic kup group Æ page 29 and/or a hunt group. Y our service per sonnel can incorporate multiple tele- phones in a hunt group. If y our telephone is assigned to a hunt group, OpenScape V oice f orw ards[...]

OpenScape Voice functions 93 Step by step Marking the last line in the hunt group c h ain Sets the "stop hunt" line in the hunt group c hain. T he sy stem will stop looki ng f or a fr ee line in the hunt group c hain af ter it reac hes this line. Activ ating ^ Lif t the handset. j Enter the code (see the table of codes Æ page 1 0 0). Z W[...]

Step by step OpenScape Voice functions 94 Reac hability Y ou can make either serial calls or simultaneous calls on se ver al sites. T he f eat ur es f o r th is are • Serial call • P arallel call Prerequi site: The service per sonnel has configur ed the respectiv e f eatur e f or your main number in Ope nScape Vo i c e . S erial call Managing n[...]

OpenScape Voice functions 95 Step by step The caller is inf ormed that the call is being routed to an- other station. The connection is established with the first phone that accepts the call. If the call is not answ ered b y any phone, it is f orwar ded to the configured f orwarding destination (on no reply) or to a "rejection announcement&quo[...]

Step by step OpenScape Voice functions 96 A ctiv ating/deactiv ating parall el call via code Y ou can activ ate/deactiv ate the parallel cal l without ha v- ing to c hange to edit mode. Prerequi site: Y ou ha v e alread y entered number s in the parallel call list. ^ Lif t the handset. j Enter the code to activ ate or deactiv ate the parallel call [...]

OpenScape Voice functions 97 Step by step P arking a call If y ou hav e answer ed a call f or a colleague and cannot f orw ard it to him, y ou can park the call. Call park [ Y ou are conducting the call. L et the other party know , e.g. that you are trying to connect him. j Enter the code f or parking f ollo w ed b y a line number (see code table ?[...]

Step by step OpenScape Voice functions 98 Silent Monitoring If this function has been configured b y service per son- nel and enabled f or the destination phone, you can join an active call of an internal station and listen in unno- ticed (muted) or with the kno wledge of the tar get sta- tion (activ e). Active silent monitoring Station A and B are[...]

OpenScape Voice functions 99 Step by step Muted silent monit oring Station A and B are on a call. Y ou want to monitor a call but so that neither station notices. • Y ou can hear st ation A but cannot talk to him be- cause he cannot hear you • Y ou can hear st ation B but cannot talk to him be- cause he cannot hear you. • Station A and B can [...]

OpenScape Voice functions 100 Code table for OpenScape V oice funct ions Ask y our service personnel to enter the latest codes in the f ollowing table. Pri nt this page as an ov erview . Function Co de Description Making anon ymous calls of f Æ page 85 Making anon ymous calls on Æ page 86 Making anon ymous calls temporarily on Æ page 86 Making a[...]

Individual phone configuration 101 Step by step Individual phone configur ation Display Adjusting the display t o a c omfortable read- ing angle Y ou can swiv el the displa y unit. A djust the displa y unit so that you can clearly read the screen. S etting contrast The displa y has multiple contr ast lev els that y ou can set according to y our lig[...]

Step by step Individual phon e configuration 102 D a te a n d ti me T his function allo ws y ou to select one of three dif f erent display modes f or the date and manually set the time if necessary . z Y ou can also configure these set t ings via the W eb inter- fa ce Æ page 1 1 6. S etting the t ime N P ress the k e y sho wn. Select and confirm t[...]

Individual phone configuration 103 Step by step S etting daylight saving t ime Prerequi site : Aut o D ST is deactivated Æ page 1 04. z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N Pr ess the k e y sho wn. Select and confirm the option sho wn. if nec. j Enter and confirm the user passw ord. Select and confirm the [...]

Step by step Individual phon e configuration 104 Automatic daylight saving t ime T he A uto DS T set ting is pr o vided f or inf ormati on pur- poses and can only be changed b y y our service person- nel. z Y ou can also access this inf ormation via the W eb inter- fa ce Æ page 1 1 6. N P ress the k e y sho wn. Select and confirm the option sho wn[...]

Individual phone configuration 105 Step by step Date display format z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N Pr ess the k e y sho wn. Select and confirm the option sho wn. if nec. j Enter and confirm the user passw ord. Select and confirm the option sho wn. Select and confirm the option sho wn. T he f ormat s[...]

Step by step Individual phon e configuration 106 Audio Vo l u m e s Use this selection to set the f ollo wing v olumes: • L oudspeaker • Ringer •H a n d s e t • Handsfree (OpenStage 20/20 G only) z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. Example: Handset : N P ress the k e y sho wn. Select and confirm th[...]

Individual phone configuration 107 Step by step S ettings Ringtone If your service pers onnel has loaded suitable files to the phone, you can select a r ealtone file in *.mp3 or *.wa v f ormat f or the ringer tone. If no individual audio files are av ailable the "pat tern" ringtone is preset. N Pr ess the k e y sho wn. Select and confirm [...]

Step by step Individual phon e configuration 108 R equired pat tern melody 1 Choose betw een 1 and 8 (e. g . 4 ). Y ou will immediately hear the cor responding Ringer melody. Confirm the selected Ringer melod y. Select the option sho wn and confirm twice. P at t ern sequence z Y ou can also configure this set ting via the W eb interf ace Æ page 1 [...]

Individual phone configuration 109 Step by step if nec. j Enter and confirm the user passw ord. Select and confirm the option sho wn. Select and confirm the option sho wn. Select and confirm the room c haracter in the context menu (f or example, "Normal"). Select the option shown and confirm twice. Country set ting f or speak erphone mode[...]

Step by step Individual phon e configuration 110 T one and indication with an unsecured voice conne ction Use this option to activ ate an alerting tone that y ou hear when a secure v oice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection" also appear s. Prerequi site: Secure conn[...]

Individual phone configuration 111 Step by step S etting the language and c ountr y S electing a lan guage Use this menu option to select the language f or opera- tor prompting. z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N Pr ess the k e y sho wn. Select and confirm the option sho wn. if nec. j Enter and confirm [...]

Step by step Individual phon e configuration 112 Y ou ma y c hoose from the f ollo wing languag es: 1 . B ahasa Indonesia 2. Bahasa Mala y sia 3. Brasileir o 4. Català 5. 6. Dansk 7 . Deutsc h 8. English 9. English(US) 1 0. Español 11 . F r a n ç a i s 1 2. Hrvatski 1 3. Italiano 1 4. Latviešu V aloda 15. Lietuvi ų Kalba 16 . M a g y a r 1 7 .[...]

Individual phone configuration 113 Step by step Locality Adapt your phone set tings to suit the rele v ant country - specific conditions (f or example, tr ansmission parame- ters). z Y ou can also configure this set ting via the W eb interf ace Æ page 1 1 6. N Pr ess the k e y sho wn. Select and confirm the option sho wn. if nec. j Enter and confi[...]

Step by step Individual phon e configuration 114 Network information T his o vervie w in the user ar ea of the Service menu pro- vides y ou with inf ormation about the IP address of the phone and the HTML address of the W eb interf ace. It also pro vides real-time data about the net w ork activity of the phone. N P ress the k e y sho wn. Select and[...]

Individual phone configuration 115 Step by step Resetting user dat a The f ollo wing user -specific set tings c hanged via the phone menu or the W eb interf ace can be re set to f acto- ry set tings. • Displa y contra st • Language set ting • Audio set tings – V olumes – Set tings • Call lists – All entries are deleted Att ention: All[...]

Web interface 116 W eb int erface General Y ou can configure a number of set tings f or y our phone via the W eb inter- f ace. Communication is via a secure H TTPS connection. Calling up the W eb int er f ace T o call up the interf ace, open a W eb bro wser and e nter the f ollowing: ht tps://[IP address of the phone] [IP address of the phone] is t[...]

Web interface 117 User pages T he W eb interf ace homepage opens once you ha v e entered and confirmed the phone ’ s IP address: 1 . Click a menu heading to display the individual menu entries. Clic k the menu heading again to close the menu. 2. Clic k a menu entry to open the corresponding f orm. 3. Mak e the desired c hanges. 4. Clic k the cor [...]

Web interface 118 User menu All set tings can be made via the user menu of the w eb interf ace as w ell as via the phone’ s user menu. User P ag es User login V Æ page 7 6 Dat e a nd T ime – Local time V Æ page 1 02 – Local date (da y , month, y ear) V Æ page 1 02 – Allow da ylight sa ving V Æ page 1 03 – Dif f erence (minutes) V Æ p[...]

Web interface 119 – Handling – Allow call w aiting V Æ pa ge 57 – Allow DND V Æ page 75 – Allow bus y when dialing V Æ page 6 7 – CTI calls – Allow auto-answ er V Æ page 6 2 – Allow bee p on auto-answ er V Æ pa ge 62 – Allow bee p on auto-reconnect V Æ page 63 – Connected calls – Allow call transf er V Æ page 60 – Allow[...]

Fixing problems 120 Fixing problems Caring for y our telephone • Nev er al low the telephone to come into contact with coloring, oily or aggressiv e agents. • Alwa y s use a damp or antistatic cloth to clean the telephone. Nev er use a dry cloth. • If the telephone is very dirty , clean it with a diluted neutra l cleaner con- taining surfacta[...]

Local user menu 121 Local user menu Opening the user menu on the phone T o open the user menu, press the N key . On the Settings tab, select the User menu option. Y ou are prompted to enter the User passw ord Æ page 76. Confirm this with OK . T he options of the user menu are av ailable. User menu display T he majority of set tings that can be mad[...]

Local user menu 122 – Ringer3.w av? – Ringer4.w av? – Ringer5.w av? – Ringer6.w av? – Ret urn? – Ringer melody = 2 Æ page 1 07 –1 ? –2 ? –3 ? –4 ? –5 ? –6 ? –7 ? –8 ? – Ret urn? – Ringer tone sequence= 1 Æ page 1 08 –1 ? –2 ? –3 ? – Ret urn? – Room c haracter = Normal Æ page 1 08 –N o r m a l ? – Ec [...]

Local user menu 123 – Ret urn? – Callbac k: no reply = Y es Æ page 45 –N o ? – Ret urn? – Busy when dialing = Y es Æ page 67 –N o ? – Ret urn? – T ransf er on ring = Y es Æ page 61 –N o ? – Ret urn? – Immediate dialing = Y es Æ page 33 –N o ? – Ret urn? –S a v e & e x i t – Exit (no sav e) – Incoming calls? ?[...]

Local user menu 124 – No reply = Of f Æ page 39 –O n ? – R etur n? – Destination = Destination 1 to Destination 5 – E dit fa vorites? – R etur n? – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 – Duration = 1 6 –S a v e & e x i t – Exit (no sav e) – Alerts – Visual alerts = No Æ [...]

Local user menu 125 –N o ? – R etur n? –S a v e & e x i t – Exit (no sav e) – Ret urn? – Connected calls? – Allow call transf er = Y es Æ page 60 –N o ? – Ret urn? – Allow call joining = Y es Æ page 37 –N o ? – Ret urn? – Allow e xit conf = Ye s Æ page 70 –N o ? – Ret urn? – Allow hold rem. = Ye s Æ page 51 ?[...]

Local user menu 126 – Ret urn? ! Phone? – Display set tings? – Contrast = Æ p a g e 101 –S a v e & e x i t – Exit (no sav e) – Ret urn? Locality? – Country = DE Æ page 1 1 3 –D E ? – F ur ther countries, see Æ page 1 1 3 – Ret urn? – Language = Deutsc h Æ p a g e 111 – Deutsc h? – F ur ther languages, see Æ page 1[...]

Local user menu 127 Reset? – Reset all user data? Æ page 1 1 5 –C a n c e l ? Back?[...]

128 Index Index A Administration ............................................ 21 Allowing call joining ................................... 37 Alternate ...................................................... 36 Application ................................................... 62 Audio room character ..................................... 108 Autodial d[...]

129 Index M Mailbox key ................................................. 11 Menu key .................................................... 11 Microphone ................................................. 28 Missed calls ................................................ 46 Mobility ........................................................ 80 forced log[...]

Copyright © Siemens Enterprise Communications GmbH & Co. K G Hofmannstr . 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. K G is a T r ademark Licensee of Siemens A G Refer ence No: A31003-S201 0-U100-28-761 9 The information pro vided in this document contains merely general descriptions or char- acter istics of[...]