Toshiba 5520c manuel d'utilisation

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide[...]

©2008, 2009 TOSHIBA TEC CORPORATION All rig hts reserved Under the copyright laws, this manual ca n not be reproduced in any form without prior written permission of TTEC. No patent li ab ility is assumed, however, with respect to the use of the information contained herein.[...]

Preface 1 Preface Thank you for purchasing TOSHIBA Multifunctional Digital Co lor System. This guide describes how to troubleshoot the problems that could occur whi le you are using the e quipment. Keep this guide within easy reach, and use it to configure an environment that makes best us e of t he e-STUDIO’s functi ons.  How to read this man[...]

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CONTENTS 3 CONTENTS Preface ............ ................ ............. ................ ................ ............. ................ ............. .................... 1 Chapter 1 TROUBLESHOOT ING FOR THE HARDWARE Messages Displayed on the Touch Panel .......... ... ............. ................ ............. ................ ....... 8 Clearin[...]

4 CONTENTS Cannot print properly with AppleTalk print..... ................. ............ ................. ............ ............ 68 Client Problems ............ ................ ................ ............. ................ ............. ................ ......... ...... 69 Checking the client status.............. ................ ..........[...]

CONTENTS 5 Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With th e Equipment ................ ................ ............. 106 General operations ............... ............ ................. ............. ................ ................ ............. ...... 1 06 Originals and paper . ................ .[...]

6 CONTENTS[...]

1. TROUBLESHOOTING FOR THE HARDW A RE This chapter describes how to troubleshoot the problems with paper , toner and other finishing processes. This chapter also describes how to supply the paper , toner and staples. Messages Displayed on the T ouch Panel .......................................................... .................... 8 Clearing a P[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 8 Messages Displayed on the Touch Panel Messages Displayed on the T ouch Panel When a message appears on the touch panel, s ee the table below to solve the probl em. Message Problem Description Solution Close *** cover . The cover indicated by *** is open. Check the cover on the touch panel and close it. Misfeed [...]

1 TROUBLESHOOTING FOR THE HARDW ARE Messages Displayed on the Touch Panel 9 Cannot print this paper type Set the other paper type A printing was attempted but failed. The paper could not be output in the tray selected for the paper output because of the mismatch between the paper type and the tray . (S pecial paper or thick 4 paper was attempted to[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 10 Messages Displayed on the Tou ch Panel Error Codes The error codes indicating the status of the equipment may a ppear o n the touch panel. Y ou can find the listings of these codes in Chapter 7.  P .96 “Error Codes” POWER F AILURE A job was interrupted by a power failure or some other reason. The print [...]

1 TROUBLESHOOTING FOR THE HARDW ARE Clearing a Paper Jam 11 Clearing a Paper Jam  Locating a p aper jam The equipment stops copying when the original or copy paper is jammed. Paper jams a re notified on the touch panel as follows: The paper jam symbol helps you locate the p aper jam. 1. Receiving tray lowe r cover (  P. 3 1 ) 2. Receiving tra[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 12 Clearing a Paper Jam The picture of the h ardware device shown on the touch p anel d iffers depending on the composition of the options installed.  Clearing a p aper jam Remove the jamm ed paper from th e bridge unit af ter you have cleared all the other jams. Pulling ou t the bridge unit from the equipment[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 13 1 TROUBLESHOOTING FOR THE HARDW ARE  If p aper jams occur frequently The following are the common causes of paper jams. If th e problem persists, check for the following situations. y An unsuitable original is place d on the Reversing Automati c Document Feeder. y Unavailable paper wit[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 14 Clearing a Paper Jam 5 Close the transport guide. 7 Lower the original feeder tray . 3 T urn the dial to remove th e original. 4 Open the transport guide and remove the original. 6 Raise the original feeder tray , and remove the original under the guide plate. 8 Close the upper cover . 9 Open the Reversing Aut[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 15 1 TROUBLESHOOTING FOR THE HARDW ARE  Paper jam in the External Larg e Cap acity Feeder (optional) Be careful not to let your fingers be caught between the equ ipment and the External Large Capacity Feeder . 10 Open the reverse cover and remove the original . 11 Close the reverse cov er[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 16 Clearing a Paper Jam 2 Remove the jammed p aper by turning th e green dial. 3 Remove the jammed p aper from the equipment. 4 Pull out the feeder tray and remove the jammed p aper . 5 Close the feeder tray and connect the Exte rnal Large Cap acity Feeder to the equipment. Slowly move the External Large Capacity[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 17 1 TROUBLESHOOTING FOR THE HARDW ARE  Paper jam in the drawer feeding portion Be careful not to let your fingers be caught between the equ ipment and the External Large Capacity Feeder . 1 Sep arate the External Large Cap acity Feeder (optional) from the equipment when the External Larg[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 18 Clearing a Paper Jam 5 Close the drawer and the p aper feed cover .  Paper jam in the byp ass tray  Paper jam in the right side of the equipment Do not touch the fuser unit or the metal portion around it. Since they are very hot, you could be burned or the shock could cause you to g et your hand injured [...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 19 1 TROUBLESHOOTING FOR THE HARDW ARE  Fuser unit 2 Remove the jammed p aper . 3 Return the duplexing unit to it s original position. Hold the position shown in the fig ure when closing it. Do not put your hand or fin gers on the duplexing unit whe n closing it. They could be caught and [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 20 Clearing a Paper Jam 4 Check the inside of the fuser unit for the hidden jammed p aper when you cannot see it. 1) Open the front cover o f the equipment. 2) Check if jammed paper remains inside the fuser unit through the window for checking for paper jams. 3) Close the front cover of the equipment. 5 T urn the[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 21 1 TROUBLESHOOTING FOR THE HARDW ARE  Paper jam in the duplexing unit y Do not touch the meta l portion of the gu ide plate of the du plexing unit. This could burn you. y Operate the duplexing unit while conn ected to the equipment. Do not operate the duplexing unit w hen separated from[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 22 Clearing a Paper Jam 5 Close the byp ass tray .  Paper jam in the Finisher and the Hole Punch Unit (both optional) 1 Sep arate the Finisher from the equipment. 1) Open the front cover of the Fin isher when the Hole Punc h Unit is not installed. Open the Hole Punch Un it cover when the Hole Punch Unit is ins[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 23 1 TROUBLESHOOTING FOR THE HARDW ARE 3) Move the Finisher slowly placing your hands on the po sitions shown i n the figure. 2 Raise the lever and open the upper recei ving tray . 3 Remove the jammed p aper . 4 Remove the jammed p aper from the right or lef t side. When the Hole Punch Unit [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 24 Clearing a Paper Jam 5 If the p aper size is small, turn the knob shown in the following figures to send the p aper , and then check that no p aper is jammed. 1) T urn the knob to fee d the paper . When the Hole Punch Un it is installed, open the front co ver of the Finisher and turn the 2 knobs at the same ti[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 25 1 TROUBLESHOOTING FOR THE HARDW ARE 8 Close the upper receiving tray of t he Finisher . Place your hands on the near and far side of the lever and push to close the tray until it clicks. Be careful not to let your fingers b e caught between the Finisher bod y and the upper receiv ing tray[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 26 Clearing a Paper Jam  Paper jam in the Saddle S titch unit (optional) The Saddle S titch unit is inside the Saddle S titch Finisher MJ-1 104. 2 Sep arate the Finisher from the equipment. 1) Open the front cover of the Fin isher when the Hole Punc h Unit is not installed. Open the Hole Punch Un it cover when[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 27 1 TROUBLESHOOTING FOR THE HARDW ARE 4 Draw the green knob to the right. 5 T urn the knob to lower the p aper until you cannot see it. 6 Return the green knob to the lef t. 7 Pull out the Saddle St itch unit until it stop s. 8 Open the transport guide on the right si de.[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 28 Clearing a Paper Jam 9 Remove the jammed p aper . 10 Remove the jammed p aper in the inside of the Saddle Stitch unit . 11 Close the transport guide. 12 Open the transport guide on the lef t side. Open it by pressing the two knobs. 13 Push down the two green levers.[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 29 1 TROUBLESHOOTING FOR THE HARDW ARE 14 Remove the jammed p aper . 15 Push up the two green lev ers. 16 Close the transport guide. Close it by pressing the two knobs. 17 Return the Saddle S titch unit to it s original position. 18 Close the front cover first, and conn ect the Finisher to t[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 30 Clearing a Paper Jam  Paper jam in the receiving unit  Receiving tray 2 Clear the p aper jam in the bridge unit.  P .32 “Paper jam in the bridge unit”  Side receiving tray 2 Clear the p aper jam in the bridge unit.  P .32 “Paper jam in the bridge unit” 1 Remove the jammed p aper from the[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 31 1 TROUBLESHOOTING FOR THE HARDW ARE  Receiving tray lower cover 1 Sep arate the Finisher from the equipment when it is ins talled. 1) Open the front cover of the Fin isher when the Hole Punc h Unit is not installed. Open the Hole Punch Un it cover when the Hole Punch Unit is installed.[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 32 Clearing a Paper Jam  Paper jam in the bridge unit Do not touch the met al part s or motors of the bridge unit. Y ou could be burned or the shock could cause an injury to your hand. Remove the jammed paper from the bridge unit af ter clearing all the ot her jams. Y o u must remove other jammed paper from th[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 33 1 TROUBLESHOOTING FOR THE HARDW ARE 5 Close the upper cover . 7 Close the lower cover , return the bridge unit to the inside of the equipment, and then close the front cover of the equipment.  Clearing p aper jams caused by a wrong paper size setting Paper jams occur when there is a mi[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 34 Clearing a Paper Jam  Jam when making copies or pri nt s (using a drawer) 2 Remove the jammed p aper . 5 Press the [USER] t ab to enter the [USER] menu and press [DRA WER]. 1 Press the [POWER] button on the control p anel until a sound is heard. “Shutdown in progress” appears on the me nu. After a while[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 35 1 TROUBLESHOOTING FOR THE HARDW ARE 6 Press the drawer button indicated in the messa ge. 7 Press the p aper size button for the p aper that is set in the drawer .[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 36 Clearing a Paper Jam 8 Confirm that the p aper size is corre ctly detected if you pressed [AUT O (mm)] or [AUTO inch] at step 7. The detected paper size is indica ted on the drawer butto n of the ha rdware device graphic image on the left side of the display . An incorrect paper size indication or the “UNDEF[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 37 1 TROUBLESHOOTING FOR THE HARDW ARE 5 T ry copying or printing again.  Jam when printing from the F AX 2 Remove the jammed p aper . 5 Check the p aper size registered to the drawer indicated in the message by means of the drawer button on the touch p anel. 1 T urn off the main power sw[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 38 Clearing a Paper Jam 6 Place the p aper in the drawer indicated in the message. Be sure to place the same- sized p aper as the size you check ed in step 5. Printing resumes. If you change the paper size again after printing has been comp leted, make sure that the size of the paper placed in the drawer is the s[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 39 1 TROUBLESHOOTING FOR THE HARDW ARE 2 Remove the jammed p aper . 6 Press the [USER] t ab and press [DRA WER]. 3 Pull out the drawer indicated in the message , check the type of the p aper placed in the drawer , and then close the drawer . 4 Press the [POWER] button on the control p anel. [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 40 Clearing a Paper Jam 7 Press the drawer button indicated in the message and press [P APER TYPE]. 8 Press the p aper type button for the p aper that is set in the drawer . 9 Press the [USER FUNCTIONS] button to return to the b asic menu and try copying or printing again. Paper jams could occur despite there bei[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 41 1 TROUBLESHOOTING FOR THE HARDW ARE 2 Remove the jammed p aper . 5 Check the p aper type registered to the drawer indicated in the mess age by means of the drawer button on the touch p anel. 6 Place the same type p aper as the type indicated in the me ssage. Printing resumes. If you chang[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 42 Clearing a Staple Jam Clearing a St aple Jam When a staple jam has occurred in the stapler of the Finisher or Saddle S titch unit, clear the jam following the procedure below .  P .42 “S taple jam in the Finish er”  P .43 “S taple jam in the Saddle Stitch unit”  S taple jam in the Finisher 1 O[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Staple Jam 43 1 TROUBLESHOOTING FOR THE HARDW ARE 8 Close the front cover of t he Finisher .  S taple jam in the Saddle S titch unit 5 Holding the knob, raise the guide, and return it to it s original position. 6 Remove the st aples fallen between the st aple cartridge and the st aple case or the o[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 44 Clearing a Staple Jam 2 Remove the st aple cartridge. 3 Raise the guide while holding the knob. A: S tapling area Do not touch the stapling area. The actual need le point could cause you personal inju ry . 4 Remove the jammed st aples. 5 Holding the knob, lower the guide, a nd return it to it s original positi[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Staple Jam 45 1 TROUBLESHOOTING FOR THE HARDW ARE 7 Return the Saddle S titch unit to it s original position.[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 46 Replacing a Toner Cartridge Replacing a T oner Cart ridge When the toner cartridge run s out, the message “Install New *** (col or name) toner cartridg e” ap pears. Replace the toner cartridge following the procedure b elow when you see this message. T o assure an optimal performance, we recomm end that yo[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Replacing a Toner Cartr idge 47 1 TROUBLESHOOTING FOR THE HARDW ARE 1 Open the front cover . 2 Grasp the recess and slowly pull out t he color toner cartridge to be replaced. 3 When the cartridge has been pulled out more than halfway , support it with your hand while pulling it straight out. Never attempt to inc[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 48 Replacing a Toner Cartridge 7 Close the front cover . 6 Push in the new toner cartridge straight until it stop s.[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Replacing a Toner Cartr idge 49 1 TROUBLESHOOTING FOR THE HARDW ARE  Replacing a “Near Empty” toner cartridge The message “T oner near Emp ty” appears on the touch panel w hen there is no t much toner left in a toner cartridge. Some toner remains in the tone r cartridge whil e the message “T oner ne[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 50 Replacing a Toner Cartridge 3 Press [REPLACE TONER CARTRIDGE]. 4 T o replace a toner cartridge, press [YES]. T o cancel, press [NO]. 5 Press the button for the toner color you intend to replace.[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Replacing a Toner Cartr idge 51 1 TROUBLESHOOTING FOR THE HARDW ARE 6 T o replace the toner cartridge, pr ess [YES]. T o cancel, press [NO]. 7 Replace the toner cartridg e. See  P .46 “Replacing a T oner Cartridge” for the corre ct procedure. 8 Press [FINISH].[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 52 Replacing the Waste Toner Box Replacing the W aste T oner Box When the waste toner box becomes full, th e symbol for re placement of the waste toner box blinks an d the message “Dispose of used toner” appe ars. Replace t he waste to ner box following the procedure below . Never attempt to incine rate waste[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Replacing the Waste Toner Box 53 1 TROUBLESHOOTING FOR THE HARDW ARE 4 Put the cap on the opening of the waste toner box. 1) Loosen and take off the cap on t he front top of the waste toner box. 2) Put the cap firmly on the opening of the waste toner box. Never attempt to incinerate waste toner boxes. Dispose of[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 54 Refilling With Staples Refilling With S t aples Refill with staples accordin g to the following p rocedures when th e staples in the stapler of the Finisher and Saddle S titch unit run out.  P .54 “Refilling the Finisher staples”  P .55 “Refilling the Saddle S titch unit staples”  Refilling th[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Refilling With Staples 55 1 TROUBLESHOOTING FOR THE HARDW ARE 6 Close the front cover of t he Finisher . If the message “Check staple cart ridge” remains, repeat the proc edu re above from steps 1 to 6.  Refilling the Saddle Stitch unit st aples When the staples of the stapler in the Saddle Stitch Finishe[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 56 Refilling With Staples 4 Af ter the transp arent cover is lif ted, t ake the empty st aple case out of the cartridge. 5 Fit the new st aple case into the st aple cartridge. Insert it to the rear until it clicks. At this step, do not remove the seal bundl ing the staples. 6 Press down the transp arent cover of [...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Refilling With Staples 57 1 TROUBLESHOOTING FOR THE HARDW ARE 9 Return the Saddle S titch unit to it s original position.[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 58 Cleaning the Hole Punch Dust Bin Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure be low . 3 Dispose of the p aper punchings. 4 Push back in the hole punch dust bin. 5 Close the Hole Punch Unit c over . 1 Open Hole Punch Unit cov[...]

2. TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the pr oblems of cop y function and copy output. Copying Problems...................... .......................................................................... ............... ... 60[...]

2 TROUBLESHOOTING FOR COPYING 60 Copying Problems Copying Problems See the table below when you have a problem in operatin g copy functio n or have an un expected copy output. Problem Desc ription Cause Corrective Ac tion Functions cannot be set. Another function that is unavailable for the combination has already been set. Some functions cannot be[...]

2.TROUBLESHOOTING FOR COPYING Copying Problems 61 2 TROUBLESHOOTING FOR COPYING Copied image has black streaks in the horizontal direction. The scanning area or guides is marked. Clean them.  P .100 “Daily Care for the Equipment” Copied image is rough. The paper type setting is not suitable for the paper actually used. Match the paper type s[...]

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3. TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing. Print Job Problems ......................................... ................................................................ .... ... 64 Clearing print job errors ..... .................... ................... ....................... ..............[...]

3 TROUBLESHOOTING FO R PRINTING 64 Print Job Problems Print Job Problems This section describes how to clear the print jobs errors.  Clearing print job errors Problem Description A print job error occurs and [JOB ST A TUS] blinks when th e paper specified by the computer is not set in the drawers of the equipment. Corrective Action Clear the err[...]

3.TROUBLESHOOTING FOR PRINTING Print Job Problems 65 3 TROUBLESHOOTING FOR PRINTING  Cannot remember the document p ass word for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to th[...]

3 TROUBLESHOOTING FO R PRINTING 66 Printer Driver Problems Printer Driver Problems This section describes the troubleshooting for the printer drivers. For the error messages that ap pear during the installation of the printer dr ivers, refer to the Software Installation Guide .  Cannot print (port setting problems) Problem Description I cannot p[...]

3.TROUBLESHOOTING FOR PRINTING Printer Driver Problems 67 3 TROUBLESHOOTING FOR PRINTING  Retrieval of printer configuration failed Problem Description When accessing the printer properties, th e message “Retri eval o f printer configuration fai led” is displayed. Corrective Action The printer driver cannot communicate with the e quipment. T[...]

3 TROUBLESHOOTING FO R PRINTING 68 Network Connection Problems Network Connection Problems This section describes the troubleshooting for p rinting in the network co nnection environment. See also the checklists by types of printing and operating systems on  P .82 “Printing Problems (Network Rela ted)”  Cannot print with the equipme nt (n[...]

3 TROUBLESHOOTING FOR PRINTING Client Problems 69 Client Problems This section describes how to i dentify and correct the prob lems cause d by the clients* connected to the equipment. * One of the common examp les of clients is a compute r that sends a print job to the equip ment and make it perform prin ting.  Checking the client st atus Proble[...]

3 TROUBLESHOOTING FO R PRINTING 70 Hardware Problems Hardware Problems This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the proble ms on printer drivers o r the network connection cannot be specified, a hardware prob lem i s a possible caus e of the troub[...]

4. TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning . Scanning Problems .................... .......................................................................... ................ .. 72 Cannot E-mail my scans ...... .......................................... ......................................[...]

4 TROUBLESHOOTING FOR SCANNING 72 Scanning Problems Scanning Problems This section describes troubleshooting for using scan data.  Cannot E-mail my scans Problem Description I have scanned a document a nd sent the copy a s an e-mail attachment, but the e-mail does not reach the s pecified e -mail address. Corrective Action Check the following po[...]

5. TROUBLESHOOTING FOR e-Filing This chapter describes how to troubleshoot the problems on e-Filing . e-Filing We b Utility Problems .................................................................... ............................ 74 e-Filing Web Utility terminates the se ssion ............ ............................ ............ ................[...]

5 TROUBLESHOOTING FOR e-Filing 74 e-Filing Web Utility Problems e-Filing We b Utility Problems This section describe s troubleshooti ng for the web browser-based e-Fili ng web utility . Y ou will also find the error messages and the corrective actions for each message.  e-Filing Web Utility terminates the session Problem Description The message [...]

5.TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems 75 5 TROUBLESHOOTING FOR e-Filing  Error messages See the table below to troubleshoot the problem if a message ap pears. Message Corrective Action Internal error occurred. Please restart e-Filing. T urn OFF and then ON the power of the equipment and then try again. If the error message[...]

5 TROUBLESHOOTING FOR e-Filing 76 e-Filing Web Utility Problems The document is being used. Please try again later. The se lected document is being used by anoth er user . T ry again after the other user has finished using the document. File format doesn’t correspond. Please contact Administrator . Contact your administrat or to convert the archi[...]

6. TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoo t the problems on network conn ections. Locating the Equipment in the Network............................. .................................................. 78 Cannot locate the equipment in the network ............... .............................................[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 78 Locating the Equipment in the Network Locating the Equipment in the Network  Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause the problem s in locating the equipment in the netwo rk. T ry the che[...]

6.TROUBLESHOOTING FOR NETWORK C ONNECTIONS Locating the Equipment in the Netwo rk 79 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Cannot locate the equipme nt with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally loca ted autom atical ly by SNMP . When the TW AIN driver , [...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 80 Locating the Equipment in the Network  Equipment does not re spond to ping command Problem Description The equipment does not respo nd to a ping command. Corrective Action Check the network settings follo wing the checklist below . No. Check... Y es No Corrective Action 1 Confirm that the TCP/IP prot[...]

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS LDAP Search and Authentication Problems 81 LDAP Search and Authentication Problems  Network shut down occurs or touch p anel disabled af ter LDAP search Problem Description After performing the LDAP search, the network s hutdown occurs or the touch p anel is disabled . Corrective Action T ry the checkl i[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 82 Printing Problems (Network Related) Printing Problems (Network Related) Among the several ways to use the equipment in the network, th e simplest one is to set the equ ipment in the TCP/IP environment using a DHCP server to assign IP addresse s dynamically to devices. Using th e default settings also as[...]

6.TROUBLESHOOTING FOR NETWORK C ONNECTIONS Printing Prob lems (Net work Related) 83 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  IPP print in a Windows operating system environment  Novell print in a NetW are environment No. Check... Y es No Corrective Action 1 Are the IP add ress properties correctly set? Next S tep Ø Ö Set up the IP address[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 84 Printing Problems (Network Related)  Macintosh environment  UNIX/Linux environment No. Check... Y es No Corrective Action 1 Is AppleT alk enabled on the equipment? Next S tep Ø Ö Enable AppleT alk. 2 Are the IP add ress properties correctly set? Next S tep Ø Ö Set up the IP address correctly .[...]

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Proble ms 85 Network Fax (N/W -Fax) Driver Problems This section describes the troubleshooting for the Network Fax (N/W-Fax) driver .  N/W-Fax Driver Inst allation Error Messages For information on the installation of the N/W-Fax driver , refer to the Software Inst allation G[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 86 Network Fax (N/W-Fax) Driver Problems  Location does not c ont ain information about your hardware Problem description The path to the *.inf file selected during driver installation is too far away . In other words, the re are too many characters i n the directory path. Corrective action Copy the dir[...]

6.TROUBLESHOOTING FOR NETWORK C ONNECTIONS Network Fax (N/W-Fax) Driver Proble ms 87 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Fax transmission cannot be pe rformed with a cover sheet Problem description In a N/W-Fax driver which is set to the IPP port, no cover sh eet is output and an XL error occurs in the fax transmission when a printer driv[...]

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7. CHECKING THE EQUIPMENT ST A TUS WITH T opAccess This chapter describes how to check the status of the equipment with T opAccess. Hardware St atus Icons on T opAccess [Device] T ab ............................... ............................ 90 Error Messages ............................................... ........................................[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 90 Hardware Status Icons on TopAccess [Device] Tab Hardware St atus Icons o n T opAccess [Device] T ab When the equipment requires maintena nce or when an error o ccurs with the equipmen t, the icons indicating the status information appear near the graphic image of the equip ment on the T opAccess [...]

7.CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess Hardware S tatus Icon s on TopAcc ess [Device] Tab 91 7 CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess Paper Empty This icon indicates no paper is left in a drawer . Refer to the Copying Guide . Paper Jam This icon indicates a paper jam occurred. It also indicates the locati on of the paper jam. [...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 92 Error Messages Error Messages When a message appears on the [Device] T ab of T opAccess, see the table below for the correcti ve action. T opAccess Message Corrective Action Front Cover Open - Please Close Cover . Close the front cover . Paper Feeding Cover Open - Please Close Cover . Close the p[...]

7 CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess Error Messages 93 Main Motor Error - Please Contact Service T ec hnician. Contact your service representative. Printer Output Error - Please Contact Service T echnician. Contact your service representative. Printer Input Error - Please Contact Service T e chnician. Contact your service representati[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 94 Error Messages Active Directory Domain - Clock Skew error due to difference in T ime between Server and MFP The clocks need to be synchr oniz ed. Please check whether SNTP is configured correctly on the equipment. Active Directory Domain - Kerbero s T icket has expired and cannot be used for Auth[...]

7 CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess Error Messages 95 Authentication Method mismatch Mismatch in I KE authentication type. Check the Authentication type in MFP and peer . IKE V ersion mismatch Mismatch in IKE vers ion. Check the IKE version in MFP and peer . Encapsulation mode mismatch Check the IPse c mode (Transport/T unnel) in MFP[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 96 Error Codes Error Codes T opAccess has the pages for the job list s; print, transmission, reception, and scan job s. The following error codes are shown on these pages in the [Logs] tab (successful jobs ha ve no codes). These co des help you sp ecify the cause of an error you might encounter . Th[...]

7 CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess Error Codes 97 A2A1 Limit over error (Color) The number of prints has exceeded the one specified for the user code, or users (guests) are not authorized to perform color printing . Clear the limit counter , or authorize users so t hat they can perform color printing. A2A2 Limit over error (Color) N[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 98 Error Codes  Error codes on transm ission and reception Error Code Problem Desc ription Corrective Acti on 001 1 Paper jam Clear the jammed printing paper . 0012 Original jam Clear the jammed original. 0013 Door open Firmly close the open door . 0020 Power interruption Check the power interrup[...]

7.CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess Error Codes 99 7 CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess 1C69 SMTP server connection error Ask your administrator to set the login name or password of the SMTP server and perform the job again. Check whether the SMTP server is operating properly . 1C6A HOST NAME error Ask your administrato[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 100 Error Codes 3C60-3C62 Offramp security error Conf irm that the specified fax numbers are registered in the address book of the equipment. If not, register the fax number s in the address book and ask the sender to resend the Email with the correct fax numbers. 3C70 Power failure Confirm that the[...]

7.CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess Error Codes 101 7 CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess  Error codes on scan jobs The error indications on scan jobs are done as follows: y On T opAccess log list, messages indi cating the status are displayed. y On the touch panel of the equipment, error codes are displayed. See the [...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 102 Error Codes 2C71 SMTP authentication error Confirm that the login name and password are correct. If SSL is enabled, make sure that the SSL port number is correctly set. 2C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct. 2C80 Failed to process rece[...]

7.CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess Error Codes 103 7 CHECKING THE EQUIPMENT ST A TUS WIT H T opAccess 2D62 Failed to connect to network destination. Check destination path. Make sure that the network folder is shared in your network and retry the scan. If the error still occurs, ask your administrator to check whether the IP address[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 104 Error Codes 2B90 Insufficient Memory . Turn the power OFF and then back ON. Retry the scan. If the error still occurs , contact your service representative. 2BA0 Invalid Box password specified. Make sure that the password is correct and retry the scan, or reset the password and retry the scan. W[...]

8. WHEN SOMETHING IS WRONG WITH THE EQUIPMENT T ry the troubl eshooting tips in this chapter when you think there i s something wrong with the equipment. This chapter also explains the daily care for the equipment. When Y ou Think Something Is Wrong W ith the Equipment ............................................. 106 General operations ......... .[...]

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 106 When You Think Something Is Wrong With the Equipment When Y ou Think Something Is Wrong W ith the Equipment If you think there is something wrong wit h the equipment, check the following items. y T o see the functions of th e equipment such as copy or pri nt, refer to their operator ’s manuals ( Co[...]

8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With th e Equipment 107 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT  Originals and p aper Problem Desc ription Cause Corrective Ac tion The original is jammed. The original is unavailable on the equipment. Check whether the original is available on the equipment. For[...]

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 108 Regular Maintenance Regular Maintenanc e We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions. y Be careful not to scratch the portions when cleaning th em. y When cleaning the surfac e of the equipment, do not use such organic s[...]

INDEX 109 INDEX A AppleTalk print ... ............. ................ ............. .............68 C Clients ........ ............. ............. ................ ............. .......69 Command line option ... ............. ................ ............. ....66 [Configuration] tab .. ................ ............. ................ .......67 Copyin[...]

110 INDEX U User inform ation ................. ............. ................ ........106 W Waste toner box - replacing .......... ............. ............. ....52[...]

FC-5520C/6520C/6530C OME080006C0[...]

2-17-2, HIGASHIGOT ANDA, SHINAGA WA-KU, TOKYO, 141-8664, JAP AN MUL TIFUNCTIONAL DIGIT AL COLOR SYSTEMS T roubleshooting Guide ©2008, 2009 TOSHIBA TEC CORPORATION All rig hts reserved R071220E8903-TTEC Ver03 2009-12[...]