Toshiba QOSMIO G20 manuel d'utilisation

1 Toshiba Personal Computer QOSMIO G20 Maintenance Manual TOSHIBA CORPORATION File Number 960-511 [CONFIDENTIAL ][...]

Copyright © 2005 by Toshiba Corporation. All rights reserved. Under the cop yright laws, this manual cannot be reproduced in any form without the prior written permissi on of Toshiba. No patent liability is assumed with respect to the use of the in formation contai ned herein. Toshiba QOSMI O G20 Maintenance Manual First edition February 2005 Disc[...]

Preface This maintenance manual describes how to pe rform hardware service maintenance for the Toshiba Personal Computer QOSMIO G20. NOTE: Each model of QOSMIO G20 has a diff erent configuration. For each model’s configuration, refer to the parts list dedicated to it. The procedures described in this manual are intended to help service technician[...]

The manual is divided into the following parts: Chapter 1 Hardware Overview describes the QOSMIO G20 system unit and each FRU. Chapter 2 Troubleshooting Procedures e xplains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. Chapter 4 Replacement [...]

Conventions This manual uses the following formats to describe, identify, and highlight terms and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronym s are enclosed in parentheses following their definition. For example: Read Only Memory (ROM) Keys Keys are used in the text to describe many operat[...]

Table of Contents Chapter 1 Hardware Overview 1.1 Features ................................................................................................................... ... 1-1 1.2 System Block Diagram .............................................................................................. 1-5 1.3 2.5-inch Hard Disk Drive ..............[...]

2.17 Bridge media Slot Troubleshooting ......................................................................... 2-67 2.18 PCI ExpressCard Slot Troubleshooting ................................................................... 2-68 Chapter 3 Tests and Diagnostics 3.1 The Diagnostic Test .............................................................[...]

3.29 Wireless LAN Test Program (Askey-m ade) ............................................................ 3-78 3.30 LAN/Modem/Bluetooth/ IEEE1394 Test Program .................................................. 3-82 3.31 Sound Test program ................................................................................................. 3-96 3.32 SET[...]

4.27 PC card slot .............................................................................................................. 4-63 4.28 Bluetooth module ..................................................................................................... 4-65 4.29 Volume sensor board ..............................................................[...]

x [ C ONFID ENTIAL ] QOSMIO G 20 Maint enance Ma nual (9 60-511)[...]

Chapter 1 Hardware Overview [CONFIDENTIAL ][...]

1 Hardware Overview 1-ii [CON FI DENTIAL ] QOSMIO G 20 Mainte nance Ma nual (960 -511)[...]

Chapter 1 Contents 1.1 Features ................................................................................................................... ... 1-1 1.2 System Block Diagram .............................................................................................. 1-5 1.3 2.5-inch Hard Disk Drive .........................................[...]

1-iv [C ONFI DENTIAL ] QOSMIO G 20 Maint enance Ma nual (960 -511) Figures Figure 1-1 Front of the computer and the system units configuration ............................ 1-4 Figure 1-2 System block diagram .................................................................................... 1-5 Figure 1-3 2.5-inch HDD .............................[...]

1 Hardware Overview 1.1 Features 1 Features 1.1 Features The QOSMIO G20 series are high performa nce all-in-one PCs running a Pentium -M processor. The features are listed below. ❑ Microprocessor Microprocessor that is used will be d ifferent of the m odel. Intel ® Mobile Pentium ® -M Pentium-M 1.60GHz (Processor Number : 730) 1.73GHz (Processo[...]

1.1 Features 1 Hardware Overview ❑ Display LCD Built-in 17.0-inch, WXGA+ (1,440 x 900 dots) amorphous silicon TFT color display. Interface To external monitor via - RGB connector - S-video OUT connector - D-port OUT connector To internal monitor via - S-video IN connector - Monitor IN port ❑ Sound system Harman/Kardon-made stereo speaker is e q[...]

1 Hardware Overview 1.1 Features ❑ Remote controller A remote controller for easy operation from som e distance. ❑ USB FDD USB FDD supports 720KB and 1.44MB. ❑ PC card slot The PC card slot (PCMCIA) accommodates one 5mm Type II card. (Based on PC Card Standard, supporting CardBus) ❑ ExpressCard slot The ExpressCard slot accommodates an Expr[...]

1.1 Features 1 Hardware Overview Figure 1-1 shows the front of the comput er and the system units configuration. Figure 1-1 Front of the computer an d the system units configuration 1-4 [CONFID ENTIAL] QOSMIO G20 Maint enance Manu al (960-5 11)[...]

1 Hardware Overview 1.2 System Block Diagram 1.2 System Block Diagram Figure 1-2 shows the system block diagram. Figure 1-2 System block diagram QOSMIO G 20 Mainte nance Ma nual (960 -511) [C ONFIDENTIAL ] 1-5[...]

1.2 System Block Diagram 1 Hardware Overview The PC contains the following components. ❑ CPU Intel ® Mobile Pentium ® -M Pentium-M 1.60GHz (Processor Number ; 730) 1.73GHz (Processor Number ; 740) 1.86GHz (Processor Number ; 750) 2.00GHz (Processor Number ; 760) 2.13GHz (Processor Number ; 770) L1 cache : 64KB (32KB + 32KB) L2 cache : 2MB FSB :[...]

1 Hardware Overview 1.2 System Block Diagram ❑ Chipset This gate array has the following elements and functions. ¾ North Bridge (Intel 915PM <Express Chipset>) - Support Dothan Processor System Bus - System Memory Interface - Memory Controller : DDR 333/DDR2-400/DDR2-533, 2GB(max) - Graphics I/F : x16 PCI E xpress Based Graphics I/F - DMI [...]

1.2 System Block Diagram 1 Hardware Overview ❑ Super I/O (SMSC-made LPC47N217) Two serial ports (NS16C550 compatible) - One port is used as Debug port ❑ VGA controller nVIDIA NV43m - Built-in VRAM 64MB/128MB - PCI Express Interface - LCD Interface LVDS 2ch - Supports TV Encoder, S-Video ❑ Mini PCI Wireless LAN card 2.4GHz DSSS/OFDM, 5.0GHz OF[...]

1 Hardware Overview 1.2 System Block Diagram ❑ MODEM (Askey-made 1456VQL4 x 1) Supported by MDC. Uses secondary AC97 line. Data and FAX transmission is available. Supports ITU-TV.90. The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of FAX is 14.4kbps. Actual speed depends on the quality of the line used. Connected t[...]

1.3 2.5-inch Hard Disk Drive 1 Hardware Overview 1.3 2.5-inch Hard Disk Drive A compact, high-capacity Serial-ATA HDD with a height of 9.5mm . Contains a 2.5-inch magnetic disk and magnetic heads. Figure 1-3 shows a view of the 2.5-inch HDD and Tables 1-1 and 1-2 list the specifications. Figure 1-3 2.5-inch HDD Table 1-1 2.5-inch HDD dimensions Sta[...]

1 Hardware Overview 1.3 2.5-inch Hard Disk Drive Table 1-2 2.5-inch HDD Specifications Specification Parameter FUJITSU G8BC0001R610 FUJITSU G8BC0001R610 Storage size (formatted) 60GB 80GB Speed (RPM) 5,400 Minimum 1.5 ms Average 12 ms (read) Positioning time Maximum 22 ms To/From Media 53.9 MB/s (max) Data transfer speed To/From Host 1.5GB/s (max) [...]

1.4 Optical Drive 1 Hardware Overview 1.4 Optical Drive 1.4.1 DVD Super Multi Dri ve (supporting Double-Layer) The DVD Super Multi drive (supporting Doubl e Layer) accommodates 12 cm (4.72-inch) CD/DVD-ROM, CD-R/RW, DVD±R/±RW and DVD-RA M. It is a high-performance drive that reads DVD-ROM at maximum 8-speed a nd CD-ROM at maximum 24-speed. It wri[...]

1 Hardware Overview 1.4 Optical Drive Table 1-4 DVD Super Multi drive (Double-Layer) specifications Drive Specification Parameter MATSUSHITA-KOTOBUKI (G8CC0 002CZ10) Read(KB/s) DVD-ROM MAX 8X CAV CD-ROM MAX 24X CAV Write (Maximum) CD-R 24x (Zone CLV) CD-RW 4X (CLV) High Speed CD-RW 10X (CLV) Ultra Speed CD-RW 10X (CLV) DVD-R 8x (Zone CLV) DVD-RW 4x[...]

1.5 Keyboard 1 Hardware Overview 1.5 Keyboard A keyboard which consists of 85(US)/86(UK) keys is mounted on the system unit. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller. Figure 1-7 is a view of the keyboard. Figure 1-5 Keyboard See Appendix E for details of the keyboard layout. 1-14 [...]

1 Hardware Overview 1.6 TFT Color Display 1.6 TFT Color Display The TFT color display is 17.1 inch and consis ts of LCD module and FL inverter board. 1.6.1 LCD Module The LCD module used for the TFT color display us es a backlight as the light source and can display a maximum of 320,000 colors with 1,440 x 900 resolution. Figure 1-8 shows a view of[...]

1.6 TFT Color Display 1 Hardware Overview 1.6.2 FL Inverter Board The FL inverter board supplies a high freque ncy current to illuminate the LCD module FL. Table 1-10 lists the FL inve rter board specifications. Table 1-6 FL inverter board specifications Specifications Item G71C0004F310 Voltage (V) 5 (DC) Input Power (W) 18 Voltage (V) 900 (rms) Po[...]

1 Hardware Overview 1.7 Power Supply 1.7 Power Supply The power supply supplies 28 different voltages to the system board. The power supply microcontroller has the following functions. 1. Judges if the DC power supply (AC adap ter) is connected to the computer. 2. Detects DC output and circuit malfunctions. 3. Controls the battery icon, and DC IN i[...]

1.7 Power Supply 1 Hardware Overview Table 1-7 Power suppl y output rating (1/2) Power supply （ Yes/No ） Name Voltage [V] Power OFF (Suspend mode) Power OFF (Boot mode) No Battery Object PPV 1.308 - 0.748 No No No CPU PTV 1.05 No No No CPU, MCH, ICH6-M PGV 1.056 No No No GPU 1R5-P1V 1.5 No No No CPU, MCH, ICH6-M, Express card 1R8-B1V 1.8 Yes No[...]

1 Hardware Overview 1.7 Power Supply Table 1-11 Power suppl y output rating (2/2) Power supply （ Yes/No ） Name Voltage [V] Power OFF (Suspend mode) Power OFF (Boot mode) No Battery Object MCV 5 Yes Yes No PSC R3V 2.0 -3.5 Yes Yes Yes ICH6-M (RTC) TC-S5V 5 Yes Yes No Touch sensor QOSMIO G 20 Mainte nance Ma nual (960 -511) [C ONFIDENTIAL ] 1-19[...]

1.8 Batteries 1 Hardware Overview 1.8 Batteries The PC has the following two batteries. ❑ Main battery ❑ Real time clock (RTC) battery Table 1-12 lists the specifica tions for these two batteries. Table 1-8 Battery specifications Battery Name Battery Element Output Voltage Capacity G71C0004H510 Main battery G71C0004H610 Lithium ion 10.8V 4,400m[...]

1 Hardware Overview 1.8 Batteries 1.8.2 Battery Charging Control Battery charging is controlled by a power supply microprocessor. The power supply microprocessor controls power supply and dete cts a full charge when the AC adaptor and battery are connected to the computer. ❑ Battery Charge When the AC adapter is connected, normal charging is used[...]

1.8 Batteries 1 Hardware Overview 1.8.3 RTC Battery The RTC battery provides the power supply to maintain the date, time, and other system information in memory. Table 1-15 lists the Time required for charges of RTC battery and data preservation time. Table 1-11 Time required fo r charges of RTC battery Condition Time Power ON (Lights Power LED) Ab[...]

1 Hardware Overview 1.9 AC Adapter 1.9 AC Adapter The AC adapter is used to charge the battery. Table 1-16 lists the AC adapter specifications. Table 1-12 AC adapter specifications Parameter Specification G71C0002R610 Power 120W (Peak 150W) Input voltage AC 100 to 240V Input frequency 50Hz/60Hz Input voltage 1.7A or less Output voltage DC 15V Outpu[...]

1.9 AC Adapter 1 Hardware Overview 1-24 [CONFIDENT IAL] QOSMIO G20 Mai ntenance Manual ( 960-511)[...]

Chapter 2 Troubleshooting Procedures [CONFIDENTIAL ][...]

2 2-ii [C ONFIDENTIAL ] QOSMIO G 20 Mainte nance Ma nual (960- 511)[...]

Chapter 2 Contents 2.1 Troubleshooting ......................................................................................................... 2-1 2.2 Troubleshooting Flowchart ........................................................................................ 2-3 2.3 Power Supply Troubleshooting..............................................[...]

2.9 Display Troubleshooting .......................................................................................... 2-50 Procedure 1 External Monitor Check ....................................................... 2-50 Procedure 2 Diagnostic Test Program Execution Check ......................... 2-50 Procedure 3 Connector and Cable Check..........[...]

2.18 PCI ExpressCard Slot Troubleshooting ................................................................... 2-68 Procedure 1 Gigabit Ether ExpressCard .................................................. 2-68 Procedure 2 USB2.0 5in1 ExpressCard ................................................... 2-68 Figures Figure 2-1 Troubleshooting flowchart ...[...]

2-vi [CON FIDENTIA L] QOSMIO G 20 Maint enance Ma nual (9 60-511)[...]

2 Troubleshooting Procedures 2.1 Troubleshooting 2 2.1 Troubleshooting Chapter 2 describes how to determine which Fi eld Replaceable Unit (FRU) in the computer is causing the computer to malfunction. (The “FRU ” m eans the replaceable unit in the field.) The FRUs covered are: 1. Power supply 7. Display 13. Sound 2. System Board 8. Optical Disk [...]

2.1 Troubleshooting 2 Troubleshooting Procedures There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is descri bed in the figure as line. (2) Pin connection is describe d in the figure as arrow. <e.g> Connection of modem 2-2 [C ONFI DENTI[...]

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart 2.2 Troubleshooting Flowchart Use the flowchart in Figure 2-1 as a guide fo r determining which troubleshooting procedures to execute. Before going through the flow chart steps, verify the following:  Ask him or her to enter the passwor d if a password is registered.  Verify with the [...]

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures Figure 2-1 Troubleshooting flowchart (1/2) 2-4 [C ONFI DENTIAL ] QOSMIO G 20 Mainte nance Ma nual (960- 511)[...]

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart Figure 2-1 Troubleshooting flowchart (2/2) QOSMIO G 20 Maint enance Ma nual (960 -511) [ CONFIDENTIAL ] 2-5[...]

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures If the diagnostics program cannot detect an e rror, the problem may be intermittent. The Test program should be executed several tim es to is olate the problem. Check the Log Utilities function to confirm which diagnos tic test detected an error(s), then perf orm the appropriate troubleshoo[...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 2.3 Power Supply Troubleshooting The power supply controller cont rols many functions and compone nts. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedur es described in this section are: Pro[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Table 2-2 DC IN icon DC IN icon Power supply status Lights blue DC power is being supplie d from the AC adapter. Blinks orange Power supply malfunctio n *1 Doesn’t light Any condition other than those above. *1 When the power supply controller det ects a m alfunction, the DC IN icon bl[...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Procedure 2 Error Code Check If the power supply microprocessor detects a ma lfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below.  Start Off for 2 seconds  Error code (8 bit) “1” On for one second “0” On for half second Interval betw[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and com pare it to the tables below. Then go to Check 2. Table 2-3 Error code Error code Where error occurs 1*h DC Power (AC Adapte r) 2*h Main battery 3:h 2nd battery 4*h S3V output 5*h 1R5-C1V output 6*h A-C3V[...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting  1st Battery Error code Meaning 20h Over voltage has been sensed. (Error co de 20h is not supported.) 21h Main battery charg e current is over 12.0A. 22h Main battery discharg e current is over 0.5A when there is no load. 23h Main battery charg e current is over 3.9A when AC adapter i[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures  A-C3V output Error code Meaning 60h A-C3V voltage is over 3.96V when the computer is powered on/off. 61h A-C3V voltage is 2.81V or less when the comp uter is powered on. 62h A-C3V voltage is 2.81V or less when the comp uter is booting up. 63h A-C3V voltage is 2.81V or less while the [...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting  E3V output Error code Meaning A0h E3V voltage is over 3.96V when the computer is powered on/off. A1h E3V voltage is 2.81V or less when the computer is powered o n. A2h E3V voltage is 2.81V or less when the computer is booting up. A3h E3V voltage is 2.81V or more wh en the computer is[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures  1R9-B1V output Error code Meaning E0h 1R9-B1V voltage is over 2.40V when the computer is powered on/off. E1h 1R9-B1V voltage is 1.53V or less when the computer is po wered on. E2h 1R9-B1V voltage is 1.53V or less when the computer is bootin g up. E3h 1R9-B1V voltage is 1.53V or more [...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Procedure 3 Connection Check The wiring diagram related to th e power supply is shown below: A C adapter Batter y pack Power co de 10-pin <BT boar d> <S y stem board> CN9691 CN9690 CN8811 CN8020 CN8810 DC-IN jack Battery s ignal harness Battery power harness Any of the connec[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Procedure 5 Replacement Check The power is supplied to the system board by the AC adapter. If either the AC adapter or the system board was damaged, perform the following Checks. To disassemble the computer, follow the steps described in Chapter 4, Replacement Procedures . When AC adapte[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2.4 System Board Troubleshooting This section describes how to determine if th e system board is malfunctioning or not. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debug[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures Procedure 1 Message Check When the power is turned on, the system perfor ms the Initial Reliability T est (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.  If an error message is shown on the display, perform Check 1.  If there is no er[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting Check 3 The IRT checks the system board. When the IRT detects an erro r, the system stops or an error message appears. If one of the following error messages (1) th rough (17), (23) or (24) is displayed, go to Procedure 4. If error message (18) is displayed, go to the Keyboard Troublesho[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures Procedure 2 Debugging Port Check Check the D port status by a debug port test. Th e tool for debug port test is shown below. Figure 2-2 A set of to ol for debug port test The test procedures are follows: 1. Connect the debug port test cable to the connector CN3400 of the system board. Fo[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (1/8) D port status Inspection items Details Permission of A20 and Cl ear of software reset bit Prohibition of APIC Initialization of MCHM Initialization of ICHM Initialization of Super I/O Initialization of debug port Dummy read of 3 rd Bus [...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (2/8) D port status Inspection items Details Saving key scan code Setting TASK_1ms_TSC Controlling fan Enabling system spea ker Releasing mute Initializing sound items (for BEEP) Making the volume max. When request BIOS, EC/KBC rewriting Blin[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (3/8) D port status Inspection items Details Checking DRAM type and size (at cold boot) When unsupported memo ry connected, beeps and halts. (When DRAM size = o, it halts.) F101h Testing the stack area of SM- RAM (When it can not be used, hal[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (4/8) D port status Inspection items Details Forwards the area of C0000h to EFFFFh to PCI (prohibition of DRAM) Sets resume error request Copying ROM/RAM of system BIOS (When error occurred, it halts.) SMRAM initialization WakeUp fact or chec[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (5/8) D port status Inspection items Details Saving memory configuration to buffer Reading of EC version Update of flash ROM type F106h Judging of destination (Japan or except Japan) based on DMI data CMOS default setting check Default s set [...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (6/8) D port status Inspection items Details (F109h) Configuration Saving of VGA configuration result Task generation for waiting PCI_CONFIGURATION completion Initialization of H/W needed after PCI configuration HDD initialization sequence st[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (7/8) D port status Inspection items Details F117h CHK_DMA_PAGE Check of DMA Page Register (Boot) F118h CHECK_DMAC Check of DMAC (Boot) F119h INIT_DMAC Initialization of DMAC (Boot) (In the case of “Reboot”) Waiting for HDD initialization[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (8/8) D port status Inspection items Details Clearance of the IRT flag of Runtime side Update of check sum of Runtime side Initialization of Bluetooth (F11Eh) Check of target maintenance card Prohibition of unused PC card Setting Wakeup statu[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-5 Debug port (Suspend mode) error status (1/3) D port status Inspection items Details Suspend mode When powering-off request from OS is required, waiting for the completion of div iding process because waiting in SUSPEND of Runtime returns the process to OS. Forced execution of d[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-5 Debug port (Suspend mode) error status (2/3) LED Status Test item Contents (F133h) Storing of PIT Starts sequence for storing display system. Storing of PIC Storing of DMAC Storing of system status command port Storing of PCMCIA card Storing of RTC Storing of original HW for sy[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-5 Debug port (Suspend mode) error status (3/3) LED Status Test item Contents F13Ch Measure for U SB over current Calculation of check sum of PnP RAM area Not work in suspending for boot Acquires how to turn the power off Resets by EC (when required) Makes not to send Eject Power [...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-6 Debug port (Resume mode) error status (1/4) LED Status Test item Contents Resume F100h Refer to IRT F101h Refer to IRT F102h Refer to IRT Refer to IRT Clears flag for SMI control. F103h Renewal of Resume counter Checks the WakeUp factors. F121h Rewriting of SMRAM BASE Initializ[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-6 Debug port (Resume mode) error status (2/4) LED Status Test item Contents (F122h) Start recovery of VGA Initializing of sound Acquires the multi-box status Initializing of HC, recognizing of devices Control of permission/prohibition for built-in LAN Check of the checksu m of co[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-6 Debug port (Resume mode) error status s (3/4) LED status Test item Contents F12Ah W aiting for completion of KBC initializing (not in ACPI mode) Waiting for completion of USB initializing Recovery of USB register Recovery of CPU register Resetting NDP interruption Recovery of s[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-6 Debug port (Resume mode) error status (4/4) LED status Test item Contents Checks if the power-off switch is pressed or not during resume processing (Suspends if pr essed) F12Bh Executes HOTKEY F1 processing when booting in instant security F12Ch (Not in ACPI mode) Clears key bu[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures 2-36 [C ONFI DENTIAL ] QOSMIO G 20 Maint enance Ma nual (960 -511) Procedure 3 Diagnostic Test Program Execution Check Execute the following tests from the Diagnostic Test Menu. These tests check the system board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to p[...]

2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting 2 2.5 USB FDD Troubleshooting To check if the USB FDD is malfunctioning or not, follow the troubl eshooting procedures below as instructed. Procedure 1: FDD Head Cleaning Check Procedure 2: Diagnostic Te st Program Execution Check Procedure 3: Connector Check and Replacement Check Procedure 1[...]

2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures Procedure 2 Diagnostic Test Program Execution Check Insert the Diagnostics Disk in the USB FDD, tu rn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more inform ation about th e diagnostics test procedures. Make sure the floppy disk is formatted correctly and[...]

2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting Procedure 3 Connector Check and Replacement Check USB FDD is connected to USB port on system board and US board. US board is also connected to system board by cable. The connect ion of cable and board may be defective. Otherwise, they may be faulty. Disassemble th e computer following the ste[...]

2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures Check 2 USB FDD m ay be fau lty. Replace it with a new one. If the problem still occurs, perform Check 3. Check 3 Connect USB FDD to each port embedded on system board and on SJ board. Then, check if it works prope rly. If it does not work properly when connected to CN4621/CN4620, perform Che[...]

2 Troubleshooting Procedures 2.6 2.5” HDD Troubleshooting 2.6 2.5” HDD Troubleshooting To check if 2.5” HDD is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Partition Check Procedure 2: Message Check Procedure 3: Format Check Procedure 4: Diagnostic Te st Program Execution Check Procedure 5: Co[...]

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures Procedure 2 Message Check When the power is turned on, the system perfor ms the Initial Reliability T est (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen. Make sure no floppy disk is in the FDD. Turn on the computer and check the[...]

2 Troubleshooting Procedures 2.6 2.5” HDD Troubleshooting Procedure 3 Format Check The computer’s HDD is formatted using the MS-DOS FORMAT program or the physical format program of the test program. To fo rmat the HDD, start with Check 1 below and perform the other steps as required. Refer to the MS-DOS Manual for the operation of MS-DOS. For t[...]

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures Procedure 4 Diagnostic Test Program Execution Check The HDD test program is stored in the Diagnosti cs Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program. If an error is detected during [...]

2 Troubleshooting Procedures 2.6 2.5” HDD Troubleshooting Procedure 5 Connector Check and Replacement Check HDD(s) is/are connected to the connector(s) on the system board. Th e connection of HDD(s) and board may be defective. Otherwise, they may be faulty. Disassemble the com puter following instructions in Chapter 4, Replacement Procedures and [...]

2.7 Keyboard Troubleshooting 2 Troubleshooting Procedures 2.7 Keyboard Troubleshooting To check if the computer’s keyboard is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Te st Program Execution Check Procedure 2: Connector and Replacement Check Procedure 1 Diagnostic Test Program Execu[...]

2 Troubleshooting Procedures 2.7 Keyboard Troubleshooting Procedure 2 Connector and Replacement Check The connection of cable and board may be de fective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures , and perform the following checks: Check 1 Make sure keyboard cable is [...]

2.8 Touch pad Troubleshooting 2 Troubleshooting Procedures 2.8 Touch pad Troubleshooting To check if the computer’s touch pad is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Te st Program Execution Check Procedure 2: Connector and Replacement Check Procedure 1 Diagnostic Test Program Ex[...]

2 Troubleshooting Procedures 2.8 Touch pad Troubleshooting Procedure 2 Connector and Replacement Check The connection of cable and board may be de fective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures , and perform the following checks: Check 1 Make sure the cable is fi r[...]

2.9 Display Troubleshooting 2 Troubleshooting Procedures 2.9 Display Troubleshooting To check if the computer’s display is ma lfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: External Monitor Check Procedure 2: Diagnostic Te st Program Execution Check Procedure 3: Connector and Cable Check Procedure 4: [...]

2 Troubleshooting Procedures 2.9 Display Troubleshooting Procedure 3 Connector and Cable Check LCD Module is connected to system board by an LCD/FL cable. FL inverter board is also connected to system board by an LCD/FL cable. In addition, fluorescent lamp is connected to FL inverter board by HV cable. Their cables may be disconnected from system b[...]

2.9 Display Troubleshooting 2 Troubleshooting Procedures Procedure 4 Replacement Check Fluorescent lamp, FL inverter, LCD module, HV cable and LCD/FL cable are connected to display circuits. Any of these components may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassembl e the computer and then perform the fo[...]

2 Troubleshooting Procedures 2.10 Optical Disk Drive Troubleshooting 2.10 Optical Disk Drive Troubleshooting To check if optical disk drive is malfunctioni ng or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnost[...]

2.10 Optical Disk Drive Troubleshooting 2 Troubleshooting Procedures Check 4 ODD flexible cable may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occu rs, perform Check 5. Check 5 System board may be faulty. Replac e it with n ew one following the instructions in Chapter 4. 2-54 [ CON FID ENTIAL ] QOSMI[...]

2 Troubleshooting Procedures 2.11 Modem Troubleshooting 2.11 Modem Troubleshooting To check if modem is malfunctioning or not, fo llow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Te st Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execut[...]

2.11 Modem Troubleshooting 2 Troubleshooting Procedures Check 2 Modem cable may be faulty. Replace it with a new one. If the problem still occurs, perform Check 3. Check 3 MDC may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occur s, perform Check 4. Check 4 SD board may be faulty. Replace it with a ne[...]

2 Troubleshooting Procedures 2.12 LAN Troubleshooting 2.12 LAN Troubleshooting To check if the computer’s LAN is malfunc tioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Te st Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution C[...]

2.13 Wireless LAN Troubleshooting 2 Troubleshooting Procedures 2.13 Wireless LAN Troubleshooting To check if the computer's W ireless LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Transmitting-Receiving Check Procedure 2: Antennas' Connection Check Procedure 3: Replacement Check Proc[...]

2 Troubleshooting Procedures 2.13 Wireless LAN Troubleshooting Procedure 2 Antennas' Connection Check The wireless LAN function-wiri ng diagram is shown below: Wireless L AN antenna ( black ) Wireless L AN antenna ( white ) <Mini PCI> <S y stem board> CN2200 MAIN A U X Wireless LAN antenn a cables 124-pin Any of the connections may[...]

2.13 Wireless LAN Troubleshooting 2 Troubleshooting Procedures Procedure 3 Replacement Check Wireless LAN card, wireless LAN antenna or syst em board may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks: Check 1 W ireless LAN antenna may be faulty. Repla[...]

2 Troubleshooting Procedures 2.14 Bluetooth Troubleshooting 2.14 Bluetooth Troubleshooting To check if the Bluetooth is malfunctioning or not, follow the troubl eshooting procedures below as instructed. Procedure 1: Transmitting-Receiving Check Procedure 2: Antennas' Connection Check Procedure 3: Replacement Check Procedure 1 Transmitting-Rece[...]

2.14 Bluetooth Troubleshooting 2 Troubleshooting Procedures Procedure 2 Antennas' Connection Check The Bluetooth function-wiring diagram is shown below: Bluetooth antenna <bluetooth module> <Sy stem board> CN4400 bluetooth antenna cable Bluetooth f lex ible cabl e Any of the connections may be defective. Disassemble the computer fo[...]

2 Troubleshooting Procedures 2.14 Bluetooth Troubleshooting Procedure 3 Replacement Check Bluetooth module, Bluetooth antenna or system board m ay be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disa ssemble the computer and then perform the following checks: Check 1 Bluetooth antenna m ay be fault y. Replace it wi[...]

2.15 Sound Troubleshooting 2 Troubleshooting Procedures 2.15 Sound Troubleshooting To check if the sound function is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Te st Program Execution Check Procedure 2: Connector Check Procedure 3: Replacement Check Procedure 1 Diagnostic Test Program E[...]

2 Troubleshooting Procedures 2.15 Sound Troubleshooting Procedure 3 Replacement Check  If external microphone does not wo rk properly, perform check 1.  If headphone does not work properly, perform check 2.  If internal microphone does not work properly, perform check 3.  If speaker (L) does not work properly, perform check 4.  If sp[...]

2.16 TV tuner Troubleshooting 2 Troubleshooting Procedures 2.16 TV tuner Troubleshooting To check if TV tuner is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Connector Check and Replacement Check Procedure 1 Connector Check and Replacement Check The connection of cables, boards and module may be def[...]

2 Troubleshooting Procedures 2.17 Bridge media Slot Troubleshooting 2.17 Bridge media Slot Troubleshooting This section describes how to determine if the computer's Bridge m edia functions are functioning properly. Perform the steps below star ting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Check on Win[...]

2.18 PCI ExpressCard Slot Troublesh ooting 2 Troubleshooting Procedures 2-68 QOSMIO G20 Maintena nce Manual (960- 511) 2.18 PCI ExpressCard Slot Troubleshooting This section describes how to check PCI Expr essCard slot by inspecting a card with PCI Express interface and a card with USB 2.0 interface. 1. Gigabit Ether ExpressCard 2. USB2.0 5in1 Expr[...]

Chapter 3 Tests and Diagnostics [CONFIDENTIAL][...]

3 Tests and Diagnostics 3 3-ii [CONFIDENTIAL ] QOSMIO G20 Maint enance Man ual (960- 511)[...]

3 Tests and Diagnostics Chapter 3 Contents 3.1 The Diagnostic Test ................................................................................................... 3-1 3.1.1 Diagnostics menu ................................................................................. 3-1 3.1.2 H/W (Hardware) initial in formation setting tool................[...]

3 Tests and Diagnostics 3.21 ONLY ONE TEST ................................................................................................... 3-48 3.21.1 Program Description .......................................................................... 3-48 3.21.2 Operations .............................................................................[...]

3 Tests and Diagnostics 3.32 SETUP ................................................................................................................... 3- 102 3.32.1 Function Description ........................................................................ 3-102 3.32.2 Accessing the SETUP Program...................................................[...]

3 Tests and Diagnostics 3-vi [CONFIDENTIAL ] QOSMIO G20 Mai ntenance Man ual (960- 511) Tables Table 3-1 Subtest names .................................................................................................... 3-20 Table 3-2 Error codes and error status names .................................................................... 3-43 Table [...]

3 Tests and Diagnostics 3.1 The Diagnostic Test 3 3.1 The Diagnostic Test This chapter explains how to use the Diagnostic Test programs to test the functions of the computer’s hardware modules. The Diagnostics Program s are stored on some Diagnostic Disks. There are Service Program Modules (DIAGNOSTIC MENU) and the Test Program Modules (DIAGNOSTI[...]

3.1 The Diagnostic Test 3 Tests and Diagnostics The DIAGNOSTIC TEST MENU contains the following functional tests:  SYSTEM TEST  MEMORY TEST  KEYBOARD TEST  DISPLAY TEST  FLOPPY DISK TEST  PRINTER TEST  ASYNC TEST  HARD DISK TEST  REAL TIMER TEST  NDP TEST  EXPANSION TEST  CD-ROM/DVD-ROM TEST Other tests are:  [...]

3 Tests and Diagnostics 3.1 The Diagnostic Test 3.1.2 H/W (Hardware) initial information setting tool The H/W initial inform ation setting tool consists of the following programs.  Initial configuration  Region write  System configuration display  E2PROM test (MAC/GUID/DMI) You will need the following equipment to perform some of the pr[...]

3.2 Executing the Diagnostic Test 3 Tests and Diagnostics 3.2 Executing the Diagnostic Test To start the DIAGNOSTIC PROGRAM, follow these steps: 1. Insert the Diagnostics disk in the floppy disk drive. 2. Release the lock of the power switch and turn on the computer with pressing the F12 . Select the FDD in the display for selecting booting unit. T[...]

3 Tests and Diagnostics 3.2 Executing the Diagnostic Test NOTE : To exit the DIAGNOSTIC TEST MENU, press the Esc key. If a test program is in progress, press Ctrl + Break to exit the test program. If a test program is in progress, press Ctrl + C to stop the test program. Set the highlight bar to 1 , and press Enter . The following DIAGNOSTIC TEST M[...]

3.2 Executing the Diagnostic Test 3 Tests and Diagnostics Select the option you want to execute and press Enter . When you select 1- SYSTEM TEST , the following message will appear: SYSTEM TEST NAME XXXXXX xxxxxxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] ; test end [Ctrl]+[C] ; key stop SUB-TEST : XX PASS COUNT : XXXXX ERROR COUNT: XXXXX WRITE DATA : X[...]

3 Tests and Diagnostics 3.2 Executing the Diagnostic Test Use the up and down arrow keys to move the cursor to “ ERROR STOP ”. Use the right and left arrow keys to move the cursor to the desired option and press Enter . Selecting YES of ERROR STOP stops the test program when an error is found and displays the operation guide on the right side o[...]

3.3 Check of the RAID configuration 3 Tests and Diagnostics 3.3 Check of the RAID configuration Following screen is displayed for checking th e RAID configuration and specifying a failed drive. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity LD0 RAID-1 DEGRADE [...]

3 Tests and Diagnostics 3.3 Check of the RAID configuration Logical Drive Information: Displays logical drive number, RAID level, RAID status, contents and setting. Physical Drive Information: Displays port number, logical drive number belonged, status and disk inform ation. RAID level: Displays RAID level configured. NON: Means that RAID is not co[...]

3.3 Check of the RAID configuration 3 Tests and Diagnostics 3.3.2 Check of the screen display Contents of the screen displayed are shown below. 3.3.2.1 RAID-1 When the “RAID-1” is displayed in the shown below, it is judged that the RAID is configured by two drives. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA[...]

3 Tests and Diagnostics 3.3 Check of the RAID configuration < RAID: not OPTIMAL > The RAID is not configured by two drives in the following display, because there are two LDs (LD0 and LD1). TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity LD0 RAID-0 OPTIMA[...]

3.3 Check of the RAID configuration 3 Tests and Diagnostics 3.3.3 Specification of the failed HDD Check the RAID configuration condition from the shown below and specify a failed drive. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity LD0 RAID-1 DEGRADE xxGB Wri[...]

3 Tests and Diagnostics 3.3 Check of the RAID configuration 3.3.3.2 RAID : not OPTIMAL ABSENT or OFFLINE is displayed When the “ABSENT” or “OFFLINE” is displayed as shown below, the drive is removed by the RAID console and installed again. When the drive is unlocked, “ABSENT” is displayed. When the drive is locked, “OFFLINE” is disp[...]

3.3 Check of the RAID configuration 3 Tests and Diagnostics NO DRIVE for one drive is displayed When “NO DORIVE” is displayed and the HDD is connected to the port, follow the procedures below to check the HDD failure. (1) Install a new HDD. When “NO DORIVE” is still displayed, It is judged that the MB or cable fails. (2) When a new HDD is r[...]

3 Tests and Diagnostics 3.3 Check of the RAID configuration FAIL for one drive is displayed One drive in the “RAID-1”is failed and degraded. This may look like failure by wrong operation. Specify the reason by using Independent Utility. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Rese[...]

3.4 Setting of the hardware configuration 3 Tests and Diagnostics 3.4 Setting of the hardware configuration To execute this program, select 2-Repair initial config test in the startup menu, press Enter and follow the directions on the screen. The H/W initial information setting tool consists of four subtests. Move the highlight bar to the subtest y[...]

3 Tests and Diagnostics 3.4 Setting of the hardware configuration Setting of the HWSC Setting of the UUID Display of the DMI information (including UUID) Setting of DVD region code (Yes/No) After completion of the above settings, H/W configuration & DMI information are appeared in order. Check the contents and press Enter . Subtest 02 Region wr[...]

3.4 Setting of the hardware configuration 3 Tests and Diagnostics Subtest 08 System configuration display This subtest displays the information of the system configuration. Confirm the contents and press Enter . For more details on the system configuration inform ation, refer to 3.26 "System configuration". Subtest 09 E2PROM test (MAC/GUI[...]

3 Tests and Diagnostics 3.5 Heatrun Test 3.5 Heatrun Test To execute this program, select 3-Repair heatrun in the startup menu, press Enter . After selecting this test, the same subtests as 3.23 RUNNING TEST is executed successively. For more details on the procedure and test content, refer to RUNNING TEST. When the heatrun test ends, following mes[...]

3.6 Subtest Names 3 Tests and Diagnostics 3.6 Subtest Names Table 3-1 lists the subtest names for each test program in the DIAGNOSTIC TEST MENU. Table 3-1 Subtest names (1/2) No. Test Name Subtest No. Subtest Name 1 SYSTEM 01 02 03 04 05 ROM checksum Fan ON/OFF Geyserville Quick charge DMI read 2 MEMORY 01 02 03 04 05 Conventional memory Protected [...]

3 Tests and Diagnostics 3.6 Subtest Names Table 3-1 Subtest names (2/2) No. Test Name Subtest No. Subtest Name 6 PRINTER [Not supported] 01 02 03 Ripple pattern Function Wrap around 7 ASYNC [Not supported] 01 02 03 FIR/SIR Point to point (send) FIR/SIR Point to point (receive) Wrap around (board) 8 HARD DISK 01 02 03 04 05 06 07 08 09 Sequential re[...]

3.7 System Test 3 Tests and Diagnostics 3.7 System Test To execute the System Test select 1 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtest 01 ROM Checksum This subtest executes a checksum test of the BIOS ROM (range: F0000h to FF[...]

3 Tests and Diagnostics 3.7 System Test This subtest checks the status for the quick charge. Subtest 05 DMI read This subtest displays the information in the Flash-ROM in the following format. *** DMI Data Display Ver X.XX *** Model Name : XXXXXXXXXXX Version Number : XXXXXXXXXXXX Serial Number : XXXXXXXX Model Number : XXXXXX-XXXXX UUID Number : X[...]

3.8 Memory Test 3 Tests and Diagnostics 3.8 Memory Test To execute the Memory Test, select 2 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtest 01 Conventional memory This subtest writes a constant data to conventional memory (0 to 6[...]

3 Tests and Diagnostics 3.9 Keyboard Test 3.9 Keyboard Test To execute the Keyboard Test, select 3 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtest 01 Pressed key code display When a key is pressed, the scan code, character code, a[...]

3.10 Display Test 3 Tests and Diagnostics 3.10 Display Test To execute the Display Test, select 4 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtest 01 VRAM read/write for VGA This subtest writes the constant data (AAh and 55h) to th[...]

3 Tests and Diagnostics 3.10 Display Test Subtest 04 Gradation & Mode test for VGA This subtest displays gradations for following modes. To change the mode, press Enter . [Mode 12] [Mode 13] [Mode 3] [Mode 111 640*480 64K] [Mode 112 640*480 16M] [Mode 114 800*600 64K] [Mode 115 800*600 16M] [Mode 117 1024*768 64K] [Mode 118 1024*768 16M] The di[...]

3.10 Display Test 3 Tests and Diagnostics Subtest 06 “H” Pattern Display This subtest displays a full screen of “H” patterns. HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHH[...]

3 Tests and Diagnostics 3.11 Floppy Disk Test 3.11 Floppy Disk Test CAUTION : Before running the floppy disk test, prepare a formatted work disk. Remove the Diagnostics Disk and insert the work disk into the FDD. The contents of the floppy disk will be erased. To execute the Floppy Disk Test, select 5 from the DIAGNOSTIC TEST MENU, press Enter and [...]

3.11 Floppy Disk Test 3 Tests and Diagnostics Select the number of the subtest you want to execute and press Enter . The following message will appear during the floppy disk test. FLOPPY DISK IN PROGRESS XXXXXXX xxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : test end [Ctrl]+[C] : key stop SUB-TEST : XX PASS COUNT : XXXXX ERROR COUNT : XXXXX WRITE DATA [...]

3 Tests and Diagnostics 3.12 Printer Test 3.12 Printer Test CAUTION : Printer Test is not supported for this model. To execute the Printer Test, select 6 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. The following messages will appear af ter selecting the Printer Test from the DIAGNOSTIC TEST MENU. Answer each [...]

3.12 Printer Test 3 Tests and Diagnostics Subtest 02 Function This subtest is for IBM compatible printers, and tests the following f unctions: Normal print Double-width print Compressed print Emphasized print Double-strike print All characters print This subtest prints the various print types shown below: Subtest 03 Wraparound NOTE : To execute thi[...]

3 Tests and Diagnostics 3.13 Async Test 3.13 Async Test CAUTION : Async Test is not supported for this model. To execute the Async Test, select 7 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtests 01 and 02 require the fol[...]

3.14 Hard Disk Test 3 Tests and Diagnostics 3.14 Hard Disk Test To execute the Hard Disk Test, select 8 from the DIAGNOSTIC TEST MENU, press Enter , and follow the directions on the screen. CAUTION : The contents of the hard disk will be erased when subtest 02, 03, 04, 06, 08,or 09 is executed. Before running the test, the customer should transfer [...]

3 Tests and Diagnostics 3.14 Hard Disk Test 4. The Hard Disk Test message will appear after you respond to the Detail Status prompt. Select the number of the subtest you want to execute and press Enter. The following message will appear during each subtest. HARD DISK TEST XXXXXXX XXX DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : test end [Ctrl]+[C] : key [...]

3.14 Hard Disk Test 3 Tests and Diagnostics 3-36 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511) Subtest 04 Cross talk & peak shift This subtest writes eight types of worst pattern data (listed below) to a cylinder, then reads the data while moving from cylinder to cylinder. (Test the data interference in the neighbor track) Worst patter[...]

3 Tests and Diagnostics 3.15 Real Timer Test 3 3.15 Real Timer Test To execute the Real Timer Test, select 9 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtest 01 Real time A new date and time can be input during this subtest. To exe[...]

3.15 Real Timer Test 3 Tests and Diagnostics Subtest 03 Real time carry CAUTION : When this subtest is executed, the current date and time are erased. This subtest checks the real time clock increments, m aking sure the date and time are displayed in the following form at: Current date : 12-31-1999 Current time : 23:59:58 The real time increments a[...]

3 Tests and Diagnostics 3.16 NDP Test 3.16 NDP Test To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 NDP This test checks the following functions of NDP:  Control word  Status word  Bus  Addition  Multiplication QOSMIO G20 Maintenance Manual (960-511) [[...]

3.17 Expansion Test 3 Tests and Diagnostics 3.17 Expansion Test To execute the expansion test, select 11 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 PCMCIA wraparound CAUTION : PCMCIA wraparound test is not supported for this model. NOTE: To execute this subtest, the PC card wraparound connector i[...]

3 Tests and Diagnostics 3.17 Expansion Test Subtest 02 RGB monitor ID NOTE: To execute this subtest, RGB monitor ID wraparound connector is required. The wiring diagram of the connector is described in Appendix F. Connect a wraparound connector to CRT monitor for the test of ID acquisition. This subtest is executed by using VESA command. QOSMIO G20[...]

3.18 CD-ROM/DVD-ROM Test 3 Tests and Diagnostics 3.18 CD-ROM/DVD-ROM Test To execute the CD-ROM/DVD-ROM test, select 13 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. NOTE : For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1. For the s[...]

3 Tests and Diagnostics 3.19 Error Code and Error Status Names 3.19 Error Code and Error Status Names Table 3-2 lists the error codes and error status names for the Diagnostic Test. Table 3-2 Error codes and error status names (1/3) Device name Error code Error status name (Common) FF Data Compare Error System 01 03 04 05 06 07 08 09 10 ROM - CHECK[...]

3.19 Error Code and Error Status Names 3 Tests and Diagnostics Table 3-2 Error codes and error status names (2/3) Device name Error code Error status name FDD 01 02 03 04 08 09 10 20 40 80 60 06 EE FDD - BAD COMMAND ERROR FDD - ADDRESS MARK NOT FOUND FDD - WRITE PROTECTED FDD - RECORD NOT FOUND FDD - DMA OVERRUN ERROR FDD - DMA BOUNDARY ERROR FDD -[...]

3 Tests and Diagnostics 3.19 Error Code and Error Status Names Table 3-2 Error codes and error status names (3/3) Device name Error code Error status name (HDD) CC E0 0A EE DA 12 HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR HDD - NO HDD HDD - DMA CRC ERROR NDP 01 02 03 04 05 06 NDP - NO CO-PROCESSOR NDP - CONTROL WO[...]

3.20 Hard Disk Test Detail Status 3 Tests and Diagnostics 3.20 Hard Disk Test Detail Status When an error occurs in the hard disk test, the following message is displayed: HDC status = XXXXXXXX Detailed information about the hard disk test error is displayed on the screen by an eight- digit number. The first four digits represent the hard disk cont[...]

3 Tests and Diagnostics 3.20 Hard Disk Test Detail Status Tables 3-4 Error register contents Bit Name Description 7 BBK (Bad block mark) “0” … Not used “1” … A bad block mark is detected. 6 UNC (Uncorrectable) “0” … There is no uncorrectable data error. “1” … Uncorrectable data error has been detected. 5 —— Not used 4 ID[...]

3.21 ONLY ONE TEST 3 Tests and Diagnostics 3.21 ONLY ONE TEST 3.21.1 Program Description This program tests the unique functions of this model. 3.21.2 Operations Select test 2 from the DIAGNOSTIC MENU and press Enter . The following menu appears in the display. ################################################################# ######## ONLY ONE TEST[...]

3 Tests and Diagnostics 3.21 ONLY ONE TEST Subtest 01 Pressed key display When you execute this subtest, the keyboard layout is drawn on the display as shown below. When any key is pressed, the corresponding key on the screen changes to the key character that was pressed. Holding a key down enables the auto-repeat function that causes the key’s d[...]

3.21 ONLY ONE TEST 3 Tests and Diagnostics Subtest 02 Touch Pad This subtest checks the functions of the touch pad as shown below. A) Direction and parameter B) Switching function check. This test displays the response from the touch pad and touch pad switch. When moving your finger on the touch pad towards the upper left, the <POINTING> disp[...]

3 Tests and Diagnostics 3.21 ONLY ONE TEST Subtest 03 Touch sensor button This subtest checks if the touch sensor buttons (11 buttons) work properly. The following message appears in the display. 0 1 2 3 4 5 6 7 8 9 10 * * * * * * * * * * * Press button [0] Touch the first touch sensor button from the left. The name of touch sensor button in the me[...]

3.21 ONLY ONE TEST 3 Tests and Diagnostics Subtest 04 Kill Switch This subtest checks if the Wireless comm unication switch works properly. If the test is started with the switch ON, following message appears in the display. Kill switch is set to a start position (OFF) Slide the switch to OFF position. Then, following message appears in the display[...]

3 Tests and Diagnostics 3.21 ONLY ONE TEST OK message appears in the display if the test ends without a defective. NG message appears in the display if a defective is found during the test. Confirm the connection of cable, then execute the test again. Press 9 and return to ONLY ONE TESST menu. Subtest 06 Touch Pad (Scroll Button) This subtest check[...]

3.21 ONLY ONE TEST 3 Tests and Diagnostics Confirm each LED lights properly. (1) Press [Caps Lock ] key ! ...Caps (on/off) (2) Press [Fn + F10 ] key ! ...Arrow (on/off) (3) Press [Fn + F11 ] key ! ...Num (on/off) (4) Slide [BT/W-LAN switch L&R]! (on/off) Press Enter and following message appears in the display. Check [PowerSW-LED]= Green Check [...]

3 Tests and Diagnostics 3.21 ONLY ONE TEST Subtest 09 Acceleration sensor This subtest detects and corrects the each axis (X, Y, Z). NOTE: Make sure that this subtest is executed on the following condition: 1. Flat desk with vertical plane to get the stability of machine. 2. Prevent the machine from shake or shock. Set the machine against the verti[...]

3.21 ONLY ONE TEST 3 Tests and Diagnostics When this subtest is selected, the following message appears in the display. The heaven surface establishes in the upper direction Press [Enter] key NOTE : Be sure to execute the test with the display panel opened. Set the machine on the flat desk. Then press Enter to detect the data on this setting of mac[...]

3 Tests and Diagnostics 3.21 ONLY ONE TEST When a defective is found during the each check above, the following message appears in the display. The test is halted at the point when the defective is found. ** Setting ERROR! ** Press [Enter] key Press Enter and return to the Only One Test menu. Then execute the test again. QOSMIO G20 Maintenance Manu[...]

3.22 Head Cleaning 3 Tests and Diagnostics 3.22 Head Cleaning 3.22.1 Function Description This function cleans the heads in the FDD by executing a series of head load/seek and read operations. A cleaning kit is necessary to perform this program. 3.22.2 Operations 1. Selecting test 4 from the DIAGNOSTIC MENU and pressing Enter displays the following[...]

3 Tests and Diagnostics 3.23 Log Utilities 3.23 Log Utilities 3.23.1 Function Description This function logs error information generated while a test is in progress and stores the results in RAM. This function can store data on a floppy disk or output the data to a printer. The error information is displayed in the following order: 1. Error count ([...]

3.23 Log Utilities 3 Tests and Diagnostics 3.23.2 Operations 1. Select 5 and press Enter in the DIAGNOSTIC MENU, logs error information into RAM or onto a floppy disk. The error information is displayed in the following format: XXXXX ERRORS CNT TS-NO PASS STS ADDR WD RD HSTS [ERROR STATUS NAME] 001 FDD 02 0000 103 00001 00 00 0000 FDD-WRITE PROTECT[...]

3 Tests and Diagnostics 3.24 Running Test 3.24 Running Test 3.24.1 Function Description This function automatically executes the following tests in sequence: 1. System test (subtest 01) 2. Memory test (subtests 01, 02, 06) 3. Display test (subtest 01) 4. Real timer test (subtest 02) 5. HDD test (subtests 01) The system automatically detects the num[...]

3.25 Floppy Disk Drive Utilities 3 Tests and Diagnostics 3.25 Floppy Disk Drive Utilities 3.25.1 Function Description This function formats the FDD, copies the floppy disk and displays the dump list for both the FDD and HDD. 1. FORMAT NOTE : This program is only for testing a floppy disk drive. The option is different from the Toshiba MS-DOS FORMAT[...]

3 Tests and Diagnostics 3.25 Floppy Disk Drive Utilities 3.25.2 Operations 1. Selecting 7 from the DIAGNOSTIC MENU and pressing Enter displays the following message: [ FDD UTILITIES ] 1 - FORMAT 2 - COPY 3 - DUMP 4 – HDD-ID READ 9 - EXIT TO DIAGNOSTICS MENU 2. FORMAT program (a) Selecting FORMAT displays the following message: DIAGNOSTICS - FLOPP[...]

3.25 Floppy Disk Drive Utilities 3 Tests and Diagnostics 3. COPY program (a) When COPY is selected, the following message appears: FLOPPY DISK FORMAT & COPY : VX.XX Type select (0:2DD,3:2HD) ? (b) Selecting a media/drive type number will display a m essage similar to the one below: Insert source disk into drive A: Press any key when ready. (c) [...]

3 Tests and Diagnostics 3.25 Floppy Disk Drive Utilities 4. DUMP program (a) When DUMP is selected, the following message appears: DIAGNOSTICS-HARD DISK & FLOPPY DISK DUMP : VX.XX Drive type select (1:FDD, 2:HDD) ? (b) Select a drive type. If 2:HDD is selected, the display will go to step (h). If 1:FDD is selected, the following message will ap[...]

3.25 Floppy Disk Drive Utilities 3 Tests and Diagnostics 3-66 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511) (k) The following message will appear. To finish the dum p, select 3 . Press number key (1:up,2:down,3:end) ? (l) The following message will appear. Selecting 2 returns to the FDD UTILITIES MENU. Another dump (1:Yes,2:No) ? 5. HDD ID[...]

3 Tests and Diagnostics 3.26 System Configuration 3 3.26 System Configuration 3.26.1 Function Description The System Configuration program contains th e following configuration information for the computer: 1. Processor Type [Code/L2 cache] 2. Chip set [VRAM] 3. BIOS ROM version [1st ID, 2nd ID] 4. Boot ROM version 5. EC total version 6. PS Micropr[...]

3.26 System Configuration 3 Tests and Diagnostics 3.26.2 Operations Select 8 from the DIAGNOSTIC MENU and press Enter. Then, the following system configuration appears in the display. System Configuration Display: Ver X.XX [Machine Name???] * - Processor Type = XXXXXX-XXXXXMHz Code = XX L2 Cache = XXXXXKB * - Chip set = XXXXXX VRAM = XXXXMB * - BIO[...]

3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made b/g) 3.27 Wireless LAN Test Program (Intel-made b/g) This section describes how to perform the wireless LAN transm itting-receiving test (Intel- made Calexico 802.11b/g). To execute the wireless LAN test, use the Diagnostics disk for wireless LAN test. Finish the tests of the Main t[...]

3.27 Wireless LAN Test Program (Intel -made b/g) 3 Tests and Diagnostics When a defective is detected in the test, following typical cause is considered. Connection of wireless LAN card • • • • • • Using a wrong wireless LAN card (Using unspecified card) Defective wireless LAN card Checking the connection, execute the subtest again. Sub[...]

3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made b/g) Subtest03 Antenna check & communication test of 11b mode Caution: To execute subtest 03-05, use another computer (with Calexico wireless LAN card) that can communicate by the wireless LAN as a responder machine to perform those tests. Access points are also required. (Acces[...]

3.27 Wireless LAN Test Program (Intel -made b/g) 3 Tests and Diagnostics Subtest04 Communication test of 11g mode This subtest checks the communication of wireless LAN antenna of Calexico 802.11g mode. After finishing the test, OK message will appear in the display. Press any key and return to the test menu. When a defective is found during the tes[...]

3 Tests and Diagnostics 3.28 Wireless LAN Test Program (Intel-made a/b/g) 3.28 Wireless LAN Test Program (Intel-made a/b/g) This section describes how to perform the wireless LAN transm itting-receiving test (Intel- made Calexico 802.11a/b/g). To execute the wireless LAN test, use the Diagnostics disk for wireless LAN test. Finish the tests of the [...]

3.28 Wireless LAN Test Program (Intel-made a/b/g) 3 Tests and Diagnostics If a defective is found during the test, NG message will appear in the display. Press any key and following message will appear in the display. ************************************************************* * * * SKU NG !! * * * * Other Card or Module not found * * * *********[...]

3 Tests and Diagnostics 3.28 Wireless LAN Test Program (Intel-made a/b/g) When a defective is detected in the test, following typical cause is considered. Connection of wireless LAN card • • • Defective wireless LAN card Disappearance of MAC address data Checking the connection, execute the subtest again. Subtest03 Antenna check & communi[...]

3.28 Wireless LAN Test Program (Intel-made a/b/g) 3 Tests and Diagnostics When a defective is detected in the test, following typical cause is considered. Connection of wireless LAN card • • • • • • • • Connection of wireless LAN antenna cable (Main/Aux) Condition of wireless LAN communication (Interference/obstruction) Defective wi[...]

3 Tests and Diagnostics 3.28 Wireless LAN Test Program (Intel-made a/b/g) Subtest05 Communication test of 11g mode This subtest checks the communication of wireless LAN antenna of Calexico 802.11g mode. For more details on procedure and contens of this subtest, refer to Subtest04 Communication test of 11a m ode. Subtest06 All the tests of Calexico [...]

3.29 Wireless LAN Test Program (Askey-made) 3 Tests and Diagnostics 3.29 Wireless LAN Test Program (Askey-made) This section describes how to perform the wireless LAN transm itting-receiving test (Askey- made Atheros b/g, a/b/g). Caution: To execute subtest 03-07, use another computer (with Atheros wireless LAN card) that can communicate by the wir[...]

3 Tests and Diagnostics 3.29 Wireless LAN Test Program (Askey-made) *********************************************************** * Atheros MB4x(MB44ag/43g) Maintenance T&D Menu * * * * 1 : SKU check of Module * * * * 2 : MAC Address Check * * * * 3 : Communication test of 11a mode(MB44ag) * * * * 4 : Communication test of 11b mode(MB44ag/MB43g) [...]

3.29 Wireless LAN Test Program (Askey-made) 3 Tests and Diagnostics Subtest02 MAC Address Check This subtest displays the MAC address. Selecting this subtest, following message will appear in the display. ************************************************************* * * * MAC Address Check : OK !! * * * *********************************************[...]

3 Tests and Diagnostics 3.29 Wireless LAN Test Program (Askey-made) When a defective is detected in the test, following typical cause is considered. Connection of wireless LAN card • • • • Connection of wireless LAN antenna cable (Main/Aux) Condition of wireless LAN communication (Interference/obstruction) Defective wireless LAN card Checki[...]

3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program This section describes how to perform the LAN/Modem/Bluetooth/IEEE1394 test with the test program. Insert the test program disk for LAN/Mode m/Bluetooth/IEEE1394 test in FDD and turn on the power. The following message will appear: [...]

3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program Subtest01 (i82562 + ICHx) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. The following message will appear: [LAN transmit & receive test !] COMPLETED Repeat count = 00000 Error count = 00000 LOOPBACK TEST 100Mbps Auto-negotiation TxRx Tes[...]

3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Subtest02 (GbE) CAUTION : Gigabit Ethernet test is not supported for this model. This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. Select 2 to execute and press Enter . The following message will appear: Testing adaptor...hit <ESC> to abor[...]

3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3.30.2 Modem test For this subtest, connect the modem PCB and RJ11 connector with a harness. Use the dedicated “FAT-MODE inspection device (product code: QE2000P01 made by Nitto Denki Seisakusyo)” for the tests. To execute Modem test, press 2 and Enter . Following message wi[...]

3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3.30.3 Bluetooth test CAUTION : Bluetooth test is not supported for this model. To execute this test, input 3 and press Enter . Note : Use another computer that can comm unicate by the Bluetooth as a reference machine to perform this test. Insert a floppy disk containing the tes[...]

3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program Subtest01 BD_ADDR check This subtest checks the BD_ADDR functions. When the Bluetooth test menu is displayed, press 1 to select the test and press Enter . The following message will appear: ----------------------------------------------------------------------------- Bluetooth S[...]

3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics If the target machine has any problem, it displays Error CODE. The following message is displayed. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co. -------------------[...]

3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program If the machine detects a malfunction, it indicates the error code as shown below. The error code begins with the least significant digit. Error code Table 3-6 Error code for Bluetooth test (BD_ADDR) (1/2) Error code Meaning 0x01 Unknown HCI Command. 0x02 No Connection. 0x03 Hard[...]

3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Table 3-6 Error code for Bluetooth test (BD_ADDR) (2/2) Error code Meaning 0x20 Unsupported LMP Parameter Value. 0x21 Role Change Not Allowed. 0x22 LMP Response Timeout. 0x23 LMP Error Transaction Collision. 0x24 LMP PDU Not Allowed. 0x25 Not Exist 0x26 Not Exist 0x27 Not Exist [...]

3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program When the Bluetooth test menu is displayed, press T to select the test and press Enter in the test machine. The following m essage will appear: ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX Copyr[...]

3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics If the target machine has any problem, the following m essage “ INCOMPLETE ” is displayed with the Error Code. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX Copyright (C) by TOSHIBA Co. ----[...]

3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program If the machine detects a malfunction, it indicates the error code as shown below. The error code begins with the least significant digit. Error code Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (1/2) Error code Meaning 0x01 Unknown HCI Command. 0x02 No Connection[...]

3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) Error code Meaning 0x20 Unsupported LMP Parameter Value. 0x21 Role Change Not Allowed. 0x22 LMP Response Timeout. 0x23 LMP Error Transaction Collision. 0x24 LMP PDU Not Allowed. 0x25 Not Exist 0x26 Not Exist 0x27[...]

3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program QOSMIO G20 Maintenance Manual ( 960-511) [CONFIDENTIAL] 3-95 3.30.4 IEEE1394 test To execute this test, input 4 and press Enter . NOTE: Use another computer that can communicate by IEEE1394 (i. Link) cable as a reference machine to perform this test. The following menu will appe[...]

3.31 Sound Test program 3 Tests and Diagnostics 3 Tests and Dia tics 3.31 Sound Test program gnos This section describes how to perform the Sound test. To execute the sound test, refer to the following description. Insert the test program disk for Sound test in the floppy disk drive and turn on the power. The following message will appear: ########[...]

3 Tests and Diagnostics 3.31 Sound Test program To return to the Sound test menu, Press 9 and Enter . Then following message will appear in the display. *********************************** ******** May I Restart ? ******* *********************************** Press any key to continue… After pressing any key, the machine starts rebooting and sound [...]

3.31 Sound Test program 3 Tests and Diagnostics Subtest02 Sine Wave This subtest is executed by loading the COM file (ADSIN.COM). The program expands sine wave data table from 16KB to 64KB, and creates the play data. Then it transfers the data between the DMA and the CODEC to play the sine wave. (It sounds like a continuous beep). By using wave mea[...]

3 Tests and Diagnostics 3.31 Sound Test program 3.31.3 CD Sound (Standard) test To execute the CD Sound (Standard) test, press 3 and Enter . Insert the test media (TOSHIBA TEST CD-ROM or ABEX TEST CD-ROM) or music CD on the market (if the test media can not be prepared). Following menu appears in the display. For details on use of test media, refer[...]

3.31 Sound Test program 3 Tests and Diagnostics Subtest02 English Narration Selected this subtest, narration in English starts. For more details on the procedure, refer to the subtest01. Subtest03 Test Tone A Caution: Before starting subtest03, be sure to set the sound at proper volume. This subtest plays sine wave while changing its table from 100[...]

3 Tests and Diagnostics 3.31 Sound Test program (2) Audio CD Insert an audio CD and the following menu appears in the display. CD/DVD TEST IN PROGRESS XXXXXXXX xxxxxxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] ; test end [Ctrl]+[C] ; key stop SUB-TEST : XX PASS COUNT : XXXXX ERROR COUNT: XXXXX WRITE DATA : XX READ DATA : XX ADDRESS : XXXXXX STATUS : XXX[...]

3.32 SETUP 3 Tests and Diagnostics 3.32 SETUP 3.32.1 Function Description This program displays the current system setup inform ation as listed below: 1. Memory 2. System Date/Time 3. Battery (a) Battery Save Mode (b) PCI Express Link ASPM 4. Password 5. HDD Password (a) HDD (b) HDD Password Mode (c) User Password (d) Master Password 5. Boot Priori[...]

3 Tests and Diagnostics 3.32 SETUP 10. Display (a) Power On Display (b) LCD Display Stretch (c) TV Type 11. Peripheral (a) Internal Pointing Device 12. Legacy Em ulation (a) USB KB/Mouse Legacy Emulation (b) USB-FDD Legacy Emulation 13. PCI LAN 14. RAID Array (a) Current State (b) Create State (c) Execute Creation QOSMIO G20 Maintenance Manual (960[...]

3.32 SETUP 3 Tests and Diagnostics 3.32.2 Accessing the SETUP Program Selecting 0 from the DIAGNOSTICS MENU and pressing Enter displays the followings: 3-104 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)[...]

3 Tests and Diagnostics 3.32 SETUP QOSMIO G20 Maintenance Manual (960-511) [CONFIDEN TIAL] 3-105[...]

3.32 SETUP 3 Tests and Diagnostics Moving Within the SETUP Menu and Changing Values 1. Press Å and Æ to move between the two columns. Press ↑ and ↓ to m ove between items in a column. Press Fn + ↑ ( PgUp) and Fn + ↓ ( PgDn) to move between the two pages. 2. Press either the Space bar or Back Space to change the value. Accepting Changes an[...]

3 Tests and Diagnostics 3.32 SETUP SETUP Options The SETUP screen is divided into 14 functionally related groups. This section describes each group and its options. 1. Memory This group of options displays the computer’s mem ory. This field displays the total amount of mem ory installed and is automatically calculated by the computer. You cannot [...]

3.32 SETUP 3 Tests and Diagnostics NOTE: Display of the LCD Brightness will be changed in the condition below: (*1) Operating the battery (*2) Using the AC adapter User Setting Use this option to set the battery save parameters on the sub-window, BATTERY SAVE OPTIONS . Battery Save Options Processing Speed This feature changes the CPU processing sp[...]

3 Tests and Diagnostics 3.32 SETUP Battery optimized If the CPU becomes too hot, the processing speed is lowered. If the temperature is still too high, the fan turns on. When the CPU temperature falls to a normal range, the fan is turned off and the processing speed is increased. NOTE: Too hot condition may cause defect on the CPU. When the hot con[...]

3.32 SETUP 3 Tests and Diagnostics 5. Boot Priority (a) Boot Priority Use this option to set the priority for booting of the computer and the priority for the HDD for booting. FDD → HDD → CD-ROM → LAN: The computer looks for bootable files in the following order: FDD, HDD, CD- ROM (*1) and LAN HDD → CD-ROM → LAN → FDD: The computer look[...]

3 Tests and Diagnostics 3.32 SETUP 6. Others Whether or not you need to configure the computer with these options depends primarily on the kind of software or peripherals you use. (a) CPU Cache Use this option to enable or disable the CPU cache. Enabled Enables the CPU cache. (Default) Disabled Disables the CPU cache. (b) Level 2 Cache Use this opt[...]

3.32 SETUP 3 Tests and Diagnostics (e) Auto Power On This option displays setting for Auto Power On. Disabled Indicates auto power on is not set. Enabled Indicates auto power on is set. When “Enabled” is selected, the following sub-window appears. Alarm Time = 00:00:00 Alarm Date Option = Disabled OPTIONS Set the parameters for the Auto Power O[...]

3 Tests and Diagnostics 3.32 SETUP (g) Sound Logo This option enables or disables sound logo function. Enabled Enables the sound logo function. (Default) Disabled Disables the sound logo function (h) Front Operation Panel This option enables or disables front operation panel. Enabled Enables the front operation panel. (Default) Disabled Disables th[...]

3.32 SETUP 3 Tests and Diagnostics 7. Configuration This option lets you set the device configuration. All Devices BIOS sets all devices. Setup by OS Initializes devices, which is needed to load an operating system. Operating system initializes other devices. NOTE: (1) When using installed OS, selecting “Setup by OS” is recommended. (2) When ex[...]

3 Tests and Diagnostics 3.32 SETUP NOTE : When starting the computer in Standby or Hibernation, the last configuration is remembered. If data does not appear on the display you are using after starting in Standby or Hibernation, pressing Fn+F5 . Pressing Fn+F5 changes the display setting as follows in order: the internal LCD, the external display, [...]

3.32 SETUP 3 Tests and Diagnostics 12. LEGACY EMULATION (a) USB KB/Mouse Legacy Emulation This option sets the Legacy support condition of the USB keyboard and the USB mouse. Enabled Enables LEGACY support. (Default) USB keyboard/USB mouse are available without the driver. Disabled Disables LEGACY support (b) USB-FDD Legacy Emulation This option se[...]

3 Tests and Diagnostics 3.32 SETUP (b) Create State This option sets the RAID configuration level. NOTE: Be careful that all data of the hard disk is deleted when setting of the RAID configuration is changed in the BIOS setup. Therefore, recommend that the user password or the supervisor password is registered to prevent the setting of the RAID con[...]

3.32 SETUP 3 Tests and Diagnostics 3-118 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)[...]

Chapter 4 Replacement Procedures [CONFIDENTIAL ][...]

4 Replacement Procedures 4 4-ii [ CON FID ENTIAL ] QOSMIO G20 Maint enance Manual (960-511)[...]

4 Replacement Procedures Chapter 4 Contents 4.1 Overview ................................................................................................................... .4 - 1 Safety Precautions ................................................................................................ 4-2 Before You Begin .................................[...]

4 Replacement Procedures 4.17 Battery board / RTC battery ..................................................................................... 4-46 4.17.1 Battery board ......................................................................................... 4-46 4.17.2 RTC battery ..................................................................[...]

4 Replacement Procedures Figures Figure 4-1 Removing the battery pack................................................................................. 4-8 Figure 4-2 Removing an E xpressCard or PC card ............................................................. 4-11 Figure 4-3 Removing a bridge media ..............................................[...]

4 Replacement Procedures 4-vi [ CON FID ENTIAL ] QOSMIO G2 0 Maintenance Ma nual (960- 511) Figure 4-30 Removing the TV tuner module ....................................................................... 4-50 Figure 4-31 Removing the CPU fan .................................................................................... 4-52 Figure 4-32 Remov[...]

4 Replacement Procedures 4.1 Overview 4 4.1 Overview This chapter describes the procedure for rem oving and replacing the fi eld replaceable units (FRUs) in the PC. It may not be necessary to remove all the F RUs in order to replace one. The chart below provides a guide as to whic h other FRUs must be removed before a particular FRU can be removed.[...]

4.1 Overview 4 Replacement Procedures Safety Precautions Please read the following safety instructions before disassembling the computer and always follow the instructions w hile working on the computer. DANGER: 1. In the case of the battery, always use authentic parts or equivalent parts approved by Toshiba. Other batteries may have different spec[...]

4 Replacement Procedures 4.1 Overview Before You Begin Take note of the following points before star ting work. Always remove the AC adapter and battery pack before commencing any of the procedures. The procedure for removing the battery pack is described in section “4.2.1 Battery Pack”. 1. Do not disassemble the computer unless it is operating[...]

4.1 Overview 4 Replacement Procedures Disassembly Procedure Three main types of cable connector are used. Pressure plate connector • • • Spring connector Normal pin connector When disconnecting a pressure plate connector, lift up the tag on one side of the plastic pressure plate on the connector and pull the cab le out from the connect or. W [...]

4 Replacement Procedures 4.1 Overview Assembly Procedure After the computer has been disassembled and th e part that caused the fault has been repaired or replaced, the computer must be reassem bled. Take note of the following general points when assembling the computer. ¾ Take your time and follow the instructions caref ully. Hurrying the assembl[...]

4.1 Overview 4 Replacement Procedures Screw Tightening Torque Use the following torque when tightening screws. CAUTION : Overtightening may damage screws or parts. Undertightening may allow screws to loosen (and possibly fall ou t) causing a short circuit or other damage. NOTE : To tighten screws quickly and accu rately, an electric screwdriver is [...]

4 Replacement Procedures 4.1 Overview Screw Notation To make maintenance of the co mputer easier, markings of the kinds of the screws including the types and lengths of the screws are indicated on the computer body. Format: Screw shape + Screw length (mm) Screw shape B: Bind screw F: Thin head screw S: Super thin head screw T: Tapping screw U: Othe[...]

4.2 Battery pack 4 Replacement Procedures 4.2 Battery pack Removing the battery pack The following describes the procedure for re m oving the battery pack (See Figure 4-1). CAUTION: Take care not to short circuit the terminals when removing the batter y pack. Similarly, do not drop, knock, scratch, disassemble, twist, or bend the battery pack. 1. T[...]

4 Replacement Procedures 4.2 Battery pack Installing the battery pack The following describes the procedure for inst alling the battery pack (See Figure 4-1). CAUTION: There is a danger that the lithium ion battery pack may explode if not fitted, operated, handled, or disposed correctly . Dispose always the used battery pack in accordance with the [...]

4.3 ExpressCard & PC card / Bridge media 4 Replacement Procedures 4.3 ExpressCard & PC card / Bridge media 4.3.1 ExpressCard & PC card Removing an ExpressCard & PC card The following describes the procedure for removing an ExpressCard & PC card (See Figure 4-2). CAUTION: Insert or remove an Express card & PC card in accordan[...]

4 Replacement Procedures 4.3 ExpressCard & PC card / Bridge media [PC Card (Lower slot)] Eject button PC card Figure 4-2 Removing an ExpressCard or PC card Installing an ExpressCard & PC card The following describes the procedure for inse rting an ExpressCard & PC card (See Figure 4-2). 1. Make sure the eject button does not stick out. [...]

4.3 ExpressCard & PC card / Bridge media 4 Replacement Procedures 4.3.2 Bridge media (SD Card/Memory St ick/xDPicture Card/MultiMedia card) Removing a Bridge media The following describes the procedure for rem oving a Bridge Medi a (See Figure 4-3). CAUTION: Insert or remove a Bridge Media in a ccordance with any instructions in the each Bridge[...]

4 Replacement Procedures 4.4 HDD 4.4 HDD Removing a HDD The following describes the procedure fo r removing a HDD (See Figure 4-4 to 4-6). CAUTION: Take care not to press on the top or bottom of a HDD. Pressure may cause data loss or damage to the device. 1. Turn the computer upside down. 2. Turn the screw (with e-ring) securing an HDD-1 slot cover[...]

4.4 HDD 4 Replacement Procedures 5. (If an HDD-2 is installed) Turn the screw (with e-ring) securing an HDD-2 slot cover and remove an HDD-2 slot cover . 6. Remove the following screw securing the HDD-2 assembly .  M2.5x6.0B FLAT BIND screw x １ 7. Disconnect the HDD-2 assembly from the connector CN1860 on the system board by sliding it toward [...]

4 Replacement Procedures 4.4 HDD 8. Remove the following screws securing the HDD holder and remove the HDD holder from HDD.  M3.0x4.0Z FLAT BIND screw x4 M3.0x4.0Z FLAT BIND M3.0x4.0Z FLAT BIND HDD holder HDD Figure 4-6 Removing a HDD QOSMIO G 20 Mainte nance Ma nual (960 -511) [C ONFIDENTIAL ] 4-15[...]

4.4 HDD 4 Replacement Procedures Installing a HDD The following describes the procedure for installing a HDD (See Figure 4-4 to 4-6). 1. Install an HDD to the HDD holder and secure it with the following screws .  M3.0x4.0Z FLAT BIND screw x4 NOTE: Although they are 3mm head screws, screw torque must be set in 0.294 N·m (3.0Kgf·cm) for four scr[...]

4 Replacement Procedures 4.5 MDC 4.5 MDC Removing a MDC The following describes the procedure for removing a MDC (See Figure 4-7). 1. Turning up the insulator , remove the following screw s securing a MDC.  M2.0x4.0C BIND screw x2 2. Pull a MDC straight up and disconnect the MDC from the connector CN3000 on the SD board. 3. Disconnect the RJ11 h[...]

4.5 MDC 4 Replacement Procedures Installing a MDC The following describes the procedure for installing a MDC (See Figure 4-7). 1. Connect the RJ11 harness to the connector of the MDC. 2. Install a MDC and connect it to the connector C N3000 on the SD board. 3. Secure the MDC with the following screws .  M2.0x4.0C BIND screw x2 4-18 [C ONFI DENTI[...]

4 Replacement Procedures 4.6 Memory module 4.6 Memory module CAUTION: The power of the computer must be turned off when you remove a memory module. Removing a memory module with the power on risks damaging the module or the computer itself. Do not touch memory module terminals. Any dirt on the terminals may cause memory access problems. Never press[...]

4.6 Memory module 4 Replacement Procedures Installing a memory module To install a memory module, confirm that the com puter is in boot mode. Then perform the following procedure (See Figure 4-8). 1. Insert a memory module into the connector of the com puter slantwise (term inal side first) and press it to connect firmly. CAUTION: Be sure to instal[...]

4 Replacement Procedures 4.7 Keyboard 4.7 Keyboard Removing the keyboard The following describes the procedure for rem o ving the keyboard (See Figure 4-9 and 4-10). CAUTION: As the keytop may fall out, when handli ng the keyboard alw ays hold it by the frame and do not touch the keytop. 1. Open the display. 2. Insert your finger into the slot betw[...]

4.7 Keyboard 4 Replacement Procedures 5. Lift the upper side of the keyboard and turn it face down on the palm rest. 6. Remove the following screws securing the keyboard s upport plate and remove the keyboard support plate .  M2.5x8.0B FLAT BIND screw x2 7. Disconnect the keyboard cable from the connector CN3200 on the system board. 8. Remove th[...]

4 Replacement Procedures 4.7 Keyboard Installing the keyboard The following describes the procedure for inst alling the keyboard (See Figure 4-9 to 4-10). 1. Turn the keyboard upside down and place it on the palm rest as its face down. Connect the keyboard cable to the connector CN3200 on the system board. 2. Install the keyboard support plate and [...]

4.8 Bottom cover assembly 4 Replacement Procedures 4.8 Bottom cover assembly Removing the bottom cover assembly The following describes the procedure for rem o ving the bottom cover assembly (See Figure 4-11 to 4-14). 1. Remove the following screw securing LCD harness cover and rem ove the LCD harness cover .  M2.5x4.0B FLAT BIND screw x1 2. Dis[...]

4 Replacement Procedures 4.8 Bottom cover assembly 9. Turn over the computer upside down. 10. Disconnect the speaker cable (L) from the connector CN6002 under the insulator of HDD-2 slot. 11. Disconnect the AV-IN harness from the connector CN5660 in the m emory module slot. AV-IN harness CN5660 CN6002 Speaker cable (R) Figure 4-12 Disconnecting the[...]

4.8 Bottom cover assembly 4 Replacement Procedures “8” “16” “8” “16” “4” or “LH” “16” “8” “16” “8” “16” “8” “6” “8” “6” “8” “8” “8” “6” “16” Figure 4-13 Removing the screws from bottom cover assembly 13. Pulling out the RJ45 harness from the slot, remove the bottom cove[...]

4 Replacement Procedures 4.8 Bottom cover assembly Installing the bottom cover assembly The following describes the procedure for inst alling the bottom cover assembly (See Figure 4-11 to 4-14). 1. Passing through the RJ45 harness into the slot, install the bottom cov er assembly . CAUTION: Be careful not to catch the harnesses and cables between b[...]

4.8 Bottom cover assembly 4 Replacement Procedures 4-28 [C ONFI DENTIAL ] QOSMIO G20 Mai ntenance Manual ( 960-511) 12. Connect the LCD harness to the connector CN5000 on the system board. 13. Install the LCD harness cover and s ecure it with the following screw .  M2.5x4.0B FLAT BIND screw x1[...]

4 Replacement Procedures 4.9 LAN jack 4 4.9 LAN jack Removing the LAN jack The following describes the procedure for removing the LAN jack (See Figure 4-15). 1. Pull up and remove the LAN jack from the bottom cover assemb ly. LAN jack Figure 4-15 Removing the LAN jack Installing the LAN jack The following describes the procedure for installing the [...]

4.10 Speaker (L) & Modem jack 4 Replacement Procedures 4.10 Speaker (L) & Modem jack Removing the speaker (L) & Modem jack The following describes the procedure for rem oving the speaker (L) & modem jack (See Figure 4-16). 1. Releasing the AV-IN harness from the guide of bottom cover assem bly, disconnect the AV-IN harness from the [...]

4 Replacement Procedures 4.10 Speaker (L) & Modem jack Installing the speaker (L) & Modem jack The following describes the procedure for inst alling speaker (L) & modem jack (See Figure 4-16). 1. Install the modem jack to the bottom cover assembly. 2. Wind the speaker (L) cable to th e guide of bottom cove assembly and install the speak[...]

4.11 AV-IN board 4 Replacement Procedures 4.11 AV-IN board Removing the AV-IN board The following describes the procedure for re m oving the AV-IN board (See Figure 4-17). 1. Remove the following screw securing the AV-IN board.  M2.5x4.0B FLAT BIND screw x1 2. Remove AV-IN board from the bottom cover assem bly. M2.5x4.0B FLAT BIND AV-IN board Fi[...]

4 Replacement Procedures 4.12 Battery latch assembly 4.12 Battery latch assembly Removing the battery latch assembly The following describes the procedure for removing the battery latch assembly (See Figure 4-18 and 4-19). 1. Remove the following screws securing the battery latch assembly.  M2.5x4.0B S-THIN FLAT BIND screw x1 2. Remove the batte[...]

4.12 Battery latch assembly 4 Replacement Procedures 3. Remove the battery lock from the battery assembly. 4. Releasing the tab , disassembling the battery latc h slider from battery latch base . Battery latch slider Spring Battery latch base Battery lock Figure 4-19 Removing the battery lock and battery latch slider Installing the battery latch as[...]

4 Replacement Procedures 4.13 Optical disk drive 4.13 Optical disk drive CAUTION: Do not perform 4.13.2 “Ejecting the op tical disk” except for the emergency ejection of optical disk inside ODD. 4.13.1 Replacing the optical disk drive Removing the optical disk drive The following describes the procedure for rem o ving the optical disk drive (Se[...]

4.13 Optical disk drive 4 Replacement Procedures 4. Remove the following screw securing the ODD side bracket and remove the ODD side bracket .  M2.0x3.0C S-THIN FLAT BIND screw x1 5. Remove the following screws securing the ODD rear bracket and ODD relay board.  M2.0x4.0B S-THIN FLAT BIND screw x2 6. Remove the ODD relay board and ODD rear br[...]

4 Replacement Procedures 4.13 Optical disk drive 4.13.2 Ejecting th e optical disk CAUTION: The following procedure is emergency c ope only when the optical disk inside ODD can not be ejected because of some failure. Disassembling the ODD assembly The following describes the procedure for ejecting the optical disk from the optical disk drive (See F[...]

4.13 Optical disk drive 4 Replacement Procedures Assembling the ODD assembly The following describes the procedu re for assembling the O DD assembly from the optical disk drive (See Figure 4-22). 1. Install the ODD cover to the ODD base assembly by sliding the hook into the slo t of ODD base assembly. 2. Secure the ODD cover with the following scre[...]

4 Replacement Procedures 4.14 SJ board / Internal Microphon e 4.14 SJ board / Internal Microphone 4.14.1 SJ board Removing the SJ board The following describes the procedure for removing the SJ board (See Figure 4-23). 1. Disconnect the sound jack flat cable from the connector CN9520 on the SD board. 2. Disconnect the internal microphone cable from[...]

4.14 SJ board / Internal Microphone 4 Replacement Procedures Installing the SJ board The following describes the procedure for in stalling the SJ board (See Figure 4-23). 1. Connect the sound jack flat cable to the connector CN9530 and the USB harness to the connector CN4622 on the SJ board. 2. Install the SJ board to the cover ass embly by sliding[...]

4 Replacement Procedures 4.14 SJ board / Internal Microphone 4.14.2 Internal Microphone Removing the Internal microphone The following describes the procedure for removing the internal microphone (See Figure 4- 24). 1. Remove the following screw securing the internal microphone and rem ove the internal microphone assembly.  M2.5x4.0B FLAT BIND s[...]

4.15 Sound board 4 Replacement Procedures 4.15 Sound board Removing the sound board The following describes the procedure for removing the sound board (See Figure 4-25). 1. Disconnect the Sound harness from the connector CN9510 on the SD board. 2. Disconnect the Power SW harness from the connector CN9521 on the SD board. 3. Turning up the insulator[...]

4 Replacement Procedures 4.15 Sound board Installing the sound board The following describes the procedure for inst alling the sound board (See Figure 4-25). 1. Install the sound board and secure it with the following screw s .  M2.5x3.0S FLAT BIND screw x3 2. Connect the Power SW harness to the connector CN9521 on the SD board. 3. Connect the S[...]

4.16 Power SW board 4 Replacement Procedures 4.16 Power SW board Removing the Power SW board The following describes the procedure for re m oving the Power SW board (See Figure 4-26). 1. Remove the following screw securing the power SW board and pull up the Pow er SW board from the cover assembly.  M2.5x4.0B FLAT BIND screw x1 2. Disconnect the [...]

4 Replacement Procedures 4.16 Power SW board Installing the Power SW board The following describes the procedure for inst alling the Power SW board (See Figure 4-26). 1. Connect the Power SW harness to the connector CN9622 on the Power SW board. 2. Install the Power SW board to the cover assemb ly and secure it with the following screw.  M2.5x4.[...]

4.17 Battery board / RTC battery 4 Replacement Procedures 4.17 Battery board / RTC battery 4.17.1 Battery board Removing the Battery board The following describes the procedure for rem o ving the Battery board (See Figure 4-27). 1. Disconnect the RTC battery cable from the connector CN9990 on the battery board. 2. Remove the following screws securi[...]

4 Replacement Procedures 4.17 Battery board / RTC battery Installing the battery board The following describes the procedure for inst alling the battery board (See Figure 4-27). 1. Connect the battery power harness to the connector CN9690 and the b attery signal harness to the connector CN9691 on the battery board. 2. Install the battery board to t[...]

4.17 Battery board / RTC battery 4 Replacement Procedures 4.17.2 RTC battery Removing the RTC battery The following describes the procedure for removing the RTC battery (See Figure 4-28). 1. Turning up the insulator , pull out the RTC battery from the insulator. RTC battery Insulator Figure 4-28 Removing the RTC battery Installing the RTC battery T[...]

4 Replacement Procedures 4.18 Wireless LAN card 4.18 Wireless LAN card Removing the wireless LAN card The following describes the procedure for re m oving the wireless LAN card (See Figure 4-29). 1. Disconnect the wireless LAN antenna cables (MAIN & AUX) from the connector on the wireless LAN card. 2. Open the left and righ t latches and remove[...]

4.19 TV tuner module 4 Replacement Procedures 4.19 TV tuner module Removing the TV tuner module The following describes the procedure for remo ving the TV tuner module (See Figure 4-30). 1. Disconnect the TV antenna harness from the connector PJ601 on the TV tuner module. 2. Disconnect the TV tuner harness from the connector PJ621 on the TV tuner m[...]

4 Replacement Procedures 4.19 TV tuner module Installing the TV tuner module The following describes the procedure for inst alling the TV tuner module (See Figure 4-30). 1. Insert the TV tuner module into the connector CN2220 of the mini PCI slot slantwise and press it to connect firmly. 2. Secure the TV tuner module with th e following screws . ?[...]

4.20 CPU fan 4 Replacement Procedures 4.20 CPU fan Removing the CPU fan The following describes the procedure fo r rem oving the CPU fan (See Figure 4-31). 1. Disconnect the CPU fan cable from the connector CN8770 on the system board. 2. Remove the following screws securing the CPU fan and remove the CPU fan .  M2.5x4.0B FLAT BIND screw x2 Hook [...]

4 Replacement Procedures 4.21 CPU fin & CPU 4.21 CPU fin & CPU Removing the CPU fin & CPU The following describes the procedure for rem oving the CPU fin & CPU (See Figure 4-32 and 4-33). 1. Remove the following screws securing the CPU holder.  M2.0x4.0C BIND screw x3 NOTE: When removing the CPU holder, be sure to remove the scre[...]

4.21 CPU fin & CPU 4 Replacement Procedures 3. Unlock the CPU by rotating the cam on the CPU socket 180 degrees to the counterclockwise with a flat-blade screwdriver. 4. Remove the CPU . Cam Figure 4-33 Removing the CPU Installing the CPU fin & CPU The following describes the procedure for inst alling the CPU fin & CPU (See Figure 4-32 [...]

4 Replacement Procedures 4.21 CPU fin & CPU NOTE: Apply the silicon grease enough to cover the chip surface using the special applicator. Figure 4-34 Applying silicon grease 5. Install the CPU fin and CPU holder and secure them with the following screw s .  M2.0x4.0C BIND screw x3 NOTE: When securing the CPU holder, be sure to secure the scr[...]

4.22 VGA fan & VGA fin 4 Replacement Procedures 4.22 VGA fan & VGA fin Removing the VGA fan & VGA fin The following describes the procedure for removing the VGA fan & VGA fin (See Figure 4- 35). 1. Peeling off the glass tape, disconnect the VGA fan cable from the connector CN8780 on the system board. 2. Remove the following screws s[...]

4 Replacement Procedures 4.22 VGA fan & VGA fin Installing the VGA fan & VGA fin The following describes the procedure for in stalling the VGA fan & VGA fin (See Figure 4- 35). 1. Install the VGA fin . NOTE: For details on applying the silicon grea se, refer to “Insta lling the CPU”. 2. Secure the VGA fin with the following screws .[...]

4.23 GMCH heat sink 4 Replacement Procedures 4.23 GMCH heat sink Removing the GMCH heat sink The following describes the procedure for rem o ving the GMCH heat sink (See Figure 4-36). 1. Remove the following screws securing the GMCH heat sink.  M2.0x3.0S S-THIN FLAT BIND sc rew x2 2. Remove the GMCH heat sink . M2.0x3.0S S-THIN FLAT BIND GMCH he[...]

4 Replacement Procedures 4.24 Speaker (R) 4.24 Speaker (R) Removing the speaker (R) The following describes the procedure for re m oving the speaker (R) (See Figure 4-37). 1. Pull out the DC-IN jack from the guide of cover assembly. 2. Draw the speaker (R) from the slot of cover assembly. 3. Disconnect the speaker (R) cable from the connector CN600[...]

4.25 TV antenna board 4 Replacement Procedures 4.25 TV antenna board Removing the TV antenna board The following describes the procedure for rem o ving the TV antenna board (See Figure 4-38). 1. Remove the following screw securing the TV antenna board.  M2.5x4.0B FLAT BIND screw x1 2. Slightly pulling up the TV antenna board, disconnect the TV a[...]

4 Replacement Procedures 4.26 System board 4.26 System board CAUTION: 1. When handling the system board, alwa ys hold by the edges. Do not touch the printed circuit face. 2. If replacing with a new system board, execute the subtest01 Initial configuration in section 3.3 “Setting of the hardware configu ration”. Also update with the latest BIOS [...]

4.26 System board 4 Replacement Procedu res Installing the system board The following describes the procedure for inst alling the system board (See Figure 4-39). 1. Connect the USB harness to the connector CN4611 . 2. Connect the ODD flat cable to the connector CN1810 . 3. Connect the SD board flat cable to the connector CN9500 . 4. Connect the bat[...]

4 Replacement Procedures 4.27 PC card slot 4.27 PC card slot Removing the PC card slot The following describes the procedure for rem o ving the PC card slot (See Figure 4-40). 1. Remove the following screws securing the PC card slot.  M2.0x3.0B S-THIN FLAT BIND screw x2  M2.0x8.0B BIND screw x2 2. Pull up the PC card slot straight and remove [...]

4.27 PC card slot 4 Replacement Procedures 4-64 [CON FID ENTIAL ] QO SMIO G20 Mai ntenance Manu al (960-5 11) Installing the PC card slot The following describes the procedure for instal ling the PC card slot (See Figure 4-40). 1. Insert the terminal of the PC card slot into the connector CN2110 on the system board. 2. Secure the PC card slot with [...]

4 Replacement Procedures 4.28 Bluetooth module 4 4.28 Bluetooth module Removing the bluetooth module The following describes the procedure for removing the bluetooth m odule (See Figure 4-41). 1. Turning up the insulator , disconnect the bluetooth antenna cable from the connector on the bluetooth module. 2. Disconnect the bluetooth flat cable from [...]

4.28 Bluetooth module 4 Replacement Procedures Installing the bluetooth module The following describes the procedure for inst alling the bluetooth module (See Figure 4-41). 1. Install the bluetooth module and secu re it with the following screw .  M2.0x3.0C S-THIN FLAT BIND screw x1 2. Connect the bluetooth flat cable to the connector on the blu[...]

4 Replacement Procedures 4.29 Volume sensor board 4.29 Volume sensor board Removing the volume sensor board The following describes the procedure for rem o ving the volume sensor board (See Figure 4- 42). 1. Remove the following screws securing the volume sensor holder and remove the volume sensor holder .  M2.5x2.8B FLAT BIND screw x2 2. Draw t[...]

4.30 Touch sensor board 4 Replacement Procedures 4.30 Touch sensor board Removing the touch sensor board The following describes the procedure for rem oving touch sensor (See Figure 4-43). 1. Disconnect the touch sensor flat cable from the connector on the touch sensor board. 2. Peeling off the insulator , remove the following screw s securing the [...]

4 Replacement Procedures 4.30 Touch sensor board Installing the touch sensor board The following describes the procedure for installing touch sensor (See Figure 4-43). 1. Peel off the double-sided tape from th e touch sensor board and stick the touch sensor board to the cover assembly. CAUTION: When sticking the touch sensor board, check the follow[...]

4.31 Touch pad 4 Replacement Procedures 4.31 Touch pad Removing the touch pad The following describes the procedure for removing the touch pad (See Figure 4-44). 1. Peel off the glass tape and disconnect the touch pad flat cable from the connector on the touch pad. 2. Remove the following screws securing the touch pad plate.  M2.0x4.0C BIND scre[...]

4 Replacement Procedures 4.31 Touch pad Installing the touch pad The following describes the procedure for in stalling the touch pad (See F igure 4-44). 1. Peel off the separator covering on the sensor portion of a new touch pad. NOTE : Do not reuse the touch pad so that it c an not be used after peeling off from the computer. Be sure to stick a ne[...]

4.32 Latch assembly 4 Replacement Procedures 4.32 Latch assembly Removing the latch assembly The following describes the procedure for re m oving the latch assembly (See Figure 4-45). 1. Remove the following screws securing the latch assembly.  M2.5x4.0B FLAT BIND screw x2 2. Pull up and remove the latch assembly . 3. Releasing hooks of latch as[...]

4 Replacement Procedures 4.32 Latch assembly Installing the latch assembly The following describes the procedure for inst alling the latch assembly (See Figure 4-45). 1. Assembling the spring and latch slid er , fit the hooks of latch slider into th e latch assembly. 2. Install the latch assemb ly to the cover assembly and secure it with the f ollo[...]

4.33 LCD unit / FL inverter 4 Replacement Procedu res 4.33 LCD unit / FL inverter CAUTION: When replacing a LCD, it is required that SVP parameter is set. Update with the latest EC/KBC as describe d in Appendix H “EC/KBC Rewrite Procedures”. Removing the LCD unit / FL inverter The following describes the procedure for removing the LCD unit and [...]

4 Replacement Procedures 4.33 LCD unit / FL inverter 3. Remove the following screw securing the FL inverter.  M2.0x4.0C BIND screw x1 4. Peel off the insulator adhered to the FL inverter. 5. Disconnect the LCD harnesses from the connectors CN1 and CN2 on the FL inverter. 6. Disconnect the HV harnesses from the connectors CN3 and CN4 on the FL in[...]

4.33 LCD unit / FL inverter 4 Replacement Procedures 8. Remove the following screws securing the LCD unit.  M2.0x4.0C BIND screw x4 9. With the bottom edge of the LCD unit on the display cover, lift onl y the top edge of the LCD unit. After peeling off the copper tape , disconnect the LCD harness from the connector on the back of the LCD. 10. Re[...]

4 Replacement Procedures 4.33 LCD unit / FL inverter 11. Remove the following screws securing the LCD support and rem ove the LCD supports from the LCD unit.  M2.0x3.0C S-THIN FLAT BIND screw x4 LCD support M2.0x3.0C SUPER THIN HEAD M2.0x3.0C SUPER THIN HEAD Figure 4-49 Removing the LCD support QOSMIO G 20 Mainte nance Manual (960-5 11) [CONF ID[...]

4.33 LCD unit / FL inverter 4 Replacement Procedures Installing the LCD unit/FL Inverter The following describes the procedure for inst alling the LCD unit and FL inverter (See Figure 4-46 to 4-49). 1. Install the LCD support to the LCD and secure them with the following screws .  M2.0x3.0C S-THIN FLAT BIND screw x4 2. Stand the LCD unit on the [...]

4 Replacement Procedures 4.34 LCD harness 4.34 LCD harness Removing the LCD harness The following describes the procedure for re m oving LCD harness (See Figure 4-50 to 4-52). 1. Remove the following screw securing the LCD harness holder (cover assembly side) and remove the LCD harness holder from the cover assem bly.  M2.5x4.0B FLAT BIND screw [...]

4.34 LCD harness 4 Replacement Procedures 3. Remove the hinge front cap (L) from the display assembly. 4. Remove the following screw securing the LCD harness holder (display rear cover side) and remove the LCD harness holder from the display rear cover.  M2.5x4.0B FLAT BIND screw x1 Hinge front cap (L) M2.5x4.0B FLAT BIND LCD harness holder Figu[...]

4 Replacement Procedures 4.34 LCD harness Installing the LCD harness The following describes the procedure for instal ling the LCD harness (See Figure 4-50 and 4- 52). 1. Arrange the LCD harness by putting the harness through th e slot of display assem bly. 2. Install the LCD harness holder (display rear cover side) to the display rear cover and se[...]

4.35 Wireless antennas 4 Replacement Procedures 4.35 Wireless antennas Removing the wireless antennas The following describes the procedure for re m oving the wireless antennas (See Figure 4-53 and 4-54). 1. Remove the following screw securing the hinge cap (R) and remove the hinge rear cap (R) from the display assembly.  M2.0x4.0B FLAT BIND scr[...]

4 Replacement Procedures 4.35 Wireless antennas 2. Remove the hinge front cap (R) from the display assembly. 3. Peel off the acetate tapes fixing the wireless antenna cables. 4. Peeling off the wireless LAN antennas and bluetooth antenna from the display rear cover, remove the wireless antennas from the display assem bly. Wireless LAN antenna ( wit[...]

4.35 Wireless antennas 4 Replacement Procedures Installing the wireless antennas The following describes the procedure for installing the wireless antennas (See Figure 4-53 and 4-54). 1. Stick the wireless LAN antennas and bluetooth antenna on the display rear cover. 2. Arrange the wireless LAN antenna cables a nd bluetooth antenna ca ble on the di[...]

4 Replacement Procedures 4.36 Display latch hook 4.36 Display latch hook Removing the display latch hook The following describes the procedure for rem o ving the display latch hook (See Figure 4-55). 1. Remove the following screws securing the display latch hook.  M2.5x6.0C PSP TIGHT screw x2 2. Pull up and remove the display latch hook from the[...]

4.37 Display rear cover 4 Replacement Procedures 4.37 Display rear cover Removing the display rear cover The following describes the procedure for rem ovi ng the display rear cover (See Figure 4-56). 1. Remove the following screws securing the display rear cov er.  M2.5x4.0B FLAT BIND screw x4 2. Remove the display rear cover from the cover asse[...]

4 Replacement Procedures 4.38 Hinge 4.38 Hinge Removing the hinge The following describes the procedure for removing the hinge (See Figure 4-57). 1. Remove the following screws securing the hinge (L) and remove the hinge (L) .  M2.5x6.0C PSP TIGHT screw x2 2. Remove the following screws securing the hinge (R) and remove the hinge (R) .  M2.5x[...]

4.38 Hinge 4 Replacement Procedures 4-88 [ CON FID ENTIAL ] QOSM IO G20 Mainte nance Manual (9 60-511) Installing the hinge The following describes the procedure for installing the hinge (See Figure 4-57). 1. Install the hinge (R) to the cover assembly and secure it with the following screws .  M2.5x6.0B FLAT BIND screw x2 2. Install the hinge ([...]

Appendices [CONFIDENTIAL ][...]

App-ii [ C ON FIDENTIAL ] QOSMIO G20 Mai ntenance Manual (9 60-511)[...]

Appendix Contents Appendix A Handling the LCD Module ......................................................................... A-1 Appendix B Board Layout ............................................................................................... B-1 B.1 System Board Front View ...................................................................[...]

C.13 IS2101 MEDIA BRIDGE I/ F connector (42-pin) ................................... C-13 C.14 CN2200 Wireless LAN card I/F connector (124-pin) ............................... C-14 C.15 CN2220 WW Tuner I/F connector (124-pin) ............................................ C-16 C.16 CN4100 Ne twork I/F connector (14-pin) ..............................[...]

C.41 CN9614 System board I/ F connector (10-pin)........................................... C-32 C.42 J9612 Composite-in connector (5-pin) .................................................. C-32 C.43 CN9613 S-video IN I/F connector (4-pin) ................................................. C-32 Antenna jack board (FNN2A*) C.44 J9610 TV antenna conne[...]

Appendix F Wiring Diagrams .......................................................................................... F-1 F.1 RGB Monitor ID Wrapar ound Connector ..................................................... F-1 F.2 LAN loopbak Connector ................................................................................ F-1 Appendix G BIOS Re[...]

Figures Figure B-1 System board layout (front) .......................................................................... B-1 Figure B-2 System board layout (back) .......................................................................... B-3 Figure B-3 BT board layout ................................................................................[...]

Tables Table B-1 System board ICs and connectors (front)...................................................... B-2 Table B-2 System board IC s and connectors (back) ...................................................... B-4 Table B-3 BT board connectors .................................................................................... B-5 Table B[...]

Table C-21 D-video I/F connector (14-pin) ................................................................... C-20 Table C-22 Speaker (Right) connector (2-pin) .............................................................. C-21 Table C-23 Volume I/F connector (3-pin) ..................................................................... C-21 Table C[...]

Sound jack board (FNN2J*) Table C-46 System board I/F connector (8-pin) ............................................................ C-34 Table C-47 USB I/F connect or Port 4 (4-pin)................................................................ C-34 Table C-48 USB I/F connect or Port 6 (4-pin)......................................................[...]

QOSMIO G 20 Maint enance Ma nual (960 -511) [C ONFIDENTIAL ] App-xi Table J-7 Item s set in View Drive Info. ........................................................................ J-23 Table J-8 Function of option and key ............................................................................J-24 Table J-9 Content of Drive Log display ......[...]

Appendix A Appendix A Handling the LCD Module Precautions for handling the LCD module The LCD module can be easily damaged duri ng assembly or disassembly. Observe the following precautions when handling the LCD module: 1. When installing the LCD module in the LCD cove r, be sure to seat it so that it is properly aligned and maximum visibili ty of [...]

Appendix A Handling the LCD Module 3. If the panel’s surface gets dirty, wipe it with co tton or a soft cloth. If it is still dirty, try breathing on the surface to create a light cond ensate and wipe it again. If the surface is very dirty, we recomme nd a CRT cleaning agent. Apply the agent to a cloth and then wipe the panel’s surface. Do not [...]

Appendix A Handling the LCD Module 5. Glass is used in the panel, so be careful not to drop it or let it strike a hard object, which could cause breakage or cracks. 6. CMOS-LSI circuits are used in the m odule, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module. QOSMIO G 20 Maint e[...]

Appendix A Handling the LCD Module 7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods. 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. 9. Do not disassemble the LCD module. Disassembly can cause m [...]

Appendix A Handling the LCD Module 10. If you transport the module, do not use pack ing material that c ontains epoxy resin (amine) or silicon glue (alcohol or oxide). These materials can release gas that can damage the panel’s polarization. QOSMIO G 20 Maint enance Ma nual (960 -511) [ CONFIDENTIAL ] A-5[...]

Appendix A Handling the LCD Module A-6 [CONF IDENTIAL ] QOSMIO G20 Mai ntenance Manu al (960-5 11)[...]

Appendix B Appendix B Board Layout B.1 Sy stem Board Front View (a) (l) (k) (j) (i) (h) (g) (f) (e) (b) (c) (d) (n) (m) Figure B-1 System board layout (front) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] B-1[...]

B.1 System Board Front View Appendix B Board Layout Table B-1 System board ICs and connectors (front) Mark Number Name (a) IS2101 Bridge M edia slot (b) CN3400 Debugging port (c) CN440 0 Bluetooth FFC connector (d) CN3330 Volume sensor cable conn ector (e) CN3360 Touch sensor FFC connect or (f) CN8020 Battery power harness connecto r (g) CN3201 Tou[...]

Appendix B Board Layout B.2 System Board Back View B.2 Sy stem Board Back View (a) (b) (c) (t) (r) (s) (d) (q) (e) (f) (p) (o) (n) (g) (m) (h) (l) (k) (j) (i) Figure B-2 System board layout (Back) QOSMIO G 20 Mainte nance Manual (960-5 11) [CONF IDENTIAL] B-3[...]

B.2 System Board Back View Appendix B Board Layout Table B-2 System board ICs and connectors (back) Mark Number Name (a) CN1860 HDD-2 I/F connector (b) CN1400 Memo ry module (base) I/F connector (c) CN1410 Memory module (expansion) I/F connect or (d) CN1850 HDD-1 I/F connector (e) CN5660 AV-IN harness conne ctor (f) CN5661 TV tuner harness connecto[...]

Appendix B Board Layout B.3 BT board B.3 BT board <Front layout> <Back layout> (a) (c) (d) (b) Figure B-3 BT board layout Table B-3 BT board connectors Mark Number Name (a) CN9690 Battery power harness con nector (b) CN9691 Battery signal harness connector (c) CN8810 Battery I/F connector (c) CN9990 RTC battery I/F connector QOSMIO G 20[...]

B.4 SD board Appendix B Board Layout B.4 SD board <Front layout> <Back layout> (e) (c) (b) (a) (d) Figure B-4 SD board layout Table B-4 SD board connectors Mark Number Name (a) CN3000 MDC I/F connector (b) CN6002 Speaker (L) cable connector (c) CN9521 Power SW harness connector (d) CN9520 Sound jack FFC conn ector (e) CN9510 Sound FFC c[...]

Appendix B Board Layout B.4 SD board QOSMIO G 20 Mainte nance Manual (960-5 11) [CONF IDENTIAL] B-7[...]

B.5 SJ board Appendix B Board Layout B.5 SJ board <Front lay out> (a) <Back layout> (b) (g) (f) (e) (d) (c) Figure B-5 SJ board layout Table B-5 SJ board connectors Mark Number Name (a) CN4620 USB harness connector (b) CN9530 Sound jack FFC conn ector (c) CN4621 USB port 6 (d) CN4620 USB port 4 (e) J600 External microphone jack (f) D560[...]

Appendix B Board Layout B.6 AV-IN board B.6 AV-IN board <Front layout> (a) (b) (c) <Back layout> Figure B-6 AV-IN board layout Table B-6 AV-IN board connectors Mark Number Name (a) J9612 Monitor-IN I/F port (b) J9613 S-VIDEO IN I/F port (c) CN9613 AV-IN harness connector QOSMIO G 20 Mainte nance Manual (960-5 11) [CONF IDENTIAL] B-9[...]

B.7 Power SW board Appendix B Board Layout B.7 Power SW board <Front layout> ( b ) ( a ) <Back layout> Figure B-7 Power SW board layout Table B-7 Power SW board connectors Mark Number Name (a) CN9622 Power SW harness co nnector (b) S3310 Power switch button B-10 [C ONF IDENTIAL ] QOSMIO G20 Mai ntenance Manual ( 960-5 11)[...]

Appendix B Board Layout B.8 ODD relay board B.8 ODD relay board <Front layout> ( a ) <Back layout> ( b ) Figure B-8 ODD relay board layout Table B-8 ODD relay board connectors Mark Number Name (a) CN9680 ODD I/F connector (b) CN1820 OD D relay FFC I/F connector QOSMIO G 20 Mainte nance Manual (960-5 11) [CONF IDENTIAL] B-11[...]

B.9 TV antenna board Appendix B Board Layout B.9 TV antenna board <Front layout> <Back layout> ( a ) ( b ) Figure B-9 TV antenna board layout Table B-9 TV antenna board connectors Mark Number Name (a) J9610 TV antenna cable jack (b) CN9611 TV antenna coax ial cable connector B-12 [C ONF IDENTIAL ] QOSMIO G20 Mai ntenance Manual ( 960-5 [...]

Appendix B Board Layout B.9 TV antenna board QOSMIO G 20 Mainte nance Manual (960-5 11) [CONF IDENTIAL] B-13[...]

QOSMIO G 20 Mainte nance Ma nual (960 -511) [CONFIDE NTIAL] C-1 Appendix C Appendix C Pin Assignment System Board (FNN2S*) C.1 CN1410 Memor y Connector 0 (200-pin) Table C-1 Memory connector 0 (200-pin) (1/3) PIN No. Signal name I/O PIN No. Signal name I/O 1 MR0R9-B0V I 2 GND - 3 GND - 4 BDQ05-B1P I/O 5 BDQ07-B1P I/O 6 BDQ04-B1P I/O 7 BDQ06-B1P I/O[...]

C.1 CN1410 Memory Connector 0 (200- pin) Appendix C Pin Assignment C-2 [C ONF IDENTIAL ] QOSMIO G 20 Maint enance Ma nual (960 -511) Table C-1 Memory connector 0 (200-pin) (2/3) PIN No. Signal name I/O PIN No. Signal name I/O 63 BDQ28-B1P I/O 64 BDQ25-B1P I/O 65 GND - 66 GND - 67 BDM3-B1P I 68 BDQS3-B1N I/O 69 N.C. - 70 BDQS3-B1P I/O 71 GND - 72 GN[...]

Appendix C Pin Assignment C.1 CN 1410 Memory Connector 0 (200-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-3 Table C-1 Memory connector 0 (200-pin) (3/3) PIN No. Signal name I/O PIN No. Signal name I/O 131 BDQS4-B1P I/O 132 GND - 133 GND - 134 BDQ38-B1P I/O 135 BDQ34-B1P I/O 136 BDQ39-B1P I/O 137 BDQ35-B1P I/O 138 GND - 139 G[...]

C.2 CN1400 Memory connector 1 (200- pin) Appendix C Pin Assignment C-4 [C ONF IDENTIAL ] QOSMIO G 20 Maint enance Ma nual (960 -511) C.2 CN1400 Memor y connector 1 (200-pin) Table C-2 Memory connector 1 (200-pin) (1/3) PIN No. Signal name I/O PIN No. Signal name I/O 1 MRVREF-BOV I 2 GND - 3 GND - 4 ADQ04-B1P I/O 5 ADQ00-B1P I/O 6 ADQ05-B1P I/O 7 AD[...]

Appendix C Pin Assignment C.2 CN 1400 Memory connector 1 (200-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-5 Table C-2 Memory connector 1 (200-pin) (2/3) PIN No. Signal name I/O PIN No. Signal name I/O 63 ADQ25-B1P I/O 64 ADQ28-B1P I/O 65 GND - 66 GND - 67 BDM3-B1P I 68 ADQS3-B1N I/O 69 N.C. - 70 ADQS3-B1P I/O 71 GND - 72 GND[...]

C.2 CN1400 Memory connector 1 (200- pin) Appendix C Pin Assignment C-6 [C ONF IDENTIAL ] QOSMIO G 20 Maint enance Ma nual (960 -511) Table C-2 Memory connector 1 (200-pin) (3/3) PIN No. Signal name I/O PIN No. Signal name I/O 135 ADQ34-B1P I/O 136 ADQ35-B1P I/O 137 ADQ39-B1P I/O 138 GND - 139 GND - 140 ADQ40-B1P I/O 141 ADQ45-B1P I/O 142 ADQ44-B1P [...]

Appendix C Pin Assignment C.3 CN1850 1st HDD I/F connector (22-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-7 C.3 CN1850 1st HDD I/F connector (22-pin) Table C-3 1st HDD I/F connector (22-pin) PIN No. Signal name I/O PIN No. Signal name I/O S1 GND - S2 SATAT0-P3P I S3 SATAT0-P3N I S4 GND - S5 SATAR0-P3N I S6 SATAR0-P3P I S7 G[...]

C.5 CN2100 PC card I/F connector ( 150-pin) Appendix C Pin Assignment C-8 [C ONF IDENTIAL ] QOSMIO G 20 Maint enance Ma nual (960 -511) C.5 CN2100 PC card I/F connector (150-pin) Table C-5 PC card I/F connector (150-pin) (1/3) PIN No. Signal name I/O PIN No. Signal name I/O 1 GND - 2 GND - 3 USBP3-S3N I/O 4 USBP3-S3P I/O 5 GND - 6 CPUSB-E3N O 7 N.C[...]

Appendix C Pin Assignment C.5 CN2100 PC card I/F connector (150-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-9 Table C-5 PC card I/F connector (150-pin) (2/3) PIN No. Signal name I/O PIN No. Signal name I/O 61 N.C - 62 N.C - 63 N.C - 64 N.C - 65 N.C - 66 N.C - 67 GND - 68 N.C - 69 N.C - 70 N.C - 71 N.C - 72 N.C - 73 N.C - 74 [...]

C.5 CN2100 PC card I/F connector ( 150-pin) Appendix C Pin Assignment C-10 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) Table C-5 PC card I/F connector (150-pin) (3/3) PIN No. Signal name I/O PIN No. Signal name I/O 120 ACCBE2-EYN I/O 121 ACAD17-EYP I/O 122 ACAD18-EYP I/O 123 ACAD19-EYP I/O 124 ACAD20-EYP I/O 125 ACVS2-E3P I/O 126 [...]

Appendix C Pin Assignment C.6 CN 3200 Keyboard I/F connector (34-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-11 C.6 CN3200 Keyboard I/F connector (34-pin) Table C-6 Keyboard I/F connector (34-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 NUMLED-P5N I/O 2 ARWLED-P5N I/O 3 CAPLED-P5N I/O 4 P5V - 5 KBSC00-S3N O 6 KBSC0[...]

C.8 CN8770 CPU FAN connector (3-p in) Appendix C Pin Assignment C-12 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) C.8 CN8770 CPU FAN connector (3-pin) Table C-8 CPU FAN connector (3-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 FAN VCC - 2 GND - 3 FANG0-P3P I C.9 CN8780 VGA FAN connector (3-pin) Table C-9 VGA FAN connector[...]

Appendix C Pin Assignment C.12 CN8800 DC IN connector (4-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-13 C.12 CN8800 DC IN connector (4-pin) Table C-12 DC IN connector (4-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 PVL POWER O 2 PVL POWER O 3 GND - 4 GND - C.13 IS2101 MEDIA BRIDGE I/F connector (42-pin) Table C-13 [...]

C.14 CN2200 Wireless LAN card I/F connector (124-pin) Appendix C Pin Assignment C-14 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) C.14 CN2200 Wireless LAN card I/F connector (124-pin) Table C-14 Wireless LAN card I/F connector (124-pin) (1/2) PIN No. Signal name I/O PIN No. Signal name I/O 1 N.C. - 2 N.C. - 3 N.C. - 4 N.C. - 5 N.C.[...]

Appendix C Pin Assignment C.14 CN2200 Wireless LAN card I/F connector (124-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-15 Table C-14 Wireless LAN card connector (124-pin) (2/2) PIN No. Signal name I/O PIN No. Signal name I/O 63 P3V I 64 FRAME-P3N I/O 65 CLKRUN-P3N I/O 66 TRDY-P3N I/O 67 SERR-P3N I 68 STOP-P3N I/O 69 GND - 70[...]

C.15 CN2220 WW Tuner I/F connector (124 -pin) Appendix C Pin Assignment C-16 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) C.15 CN2220 WW Tuner I/F connector (124-pin) Table C-15 WW Tuner I/F connector (124-pin) (1/2) PIN No. Signal name I/O PIN No. Signal name I/O 1 N.C. - 2 N.C. - 3 N.C. - 4 N.C. - 5 N.C. - 6 N.C. - 7 N.C. - 8 N.C[...]

Appendix C Pin Assignment C.15 CN222 0 WW Tuner I/F connector (124-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-17 Table C-15 WW Tuner I/F connector (124-pin) (2/2) PIN No. Signal name I/O PIN No. Signal name I/O 63 T-P3V I 64 FRAME-P3N I/O 65 CLKRUN-P3N I/O 66 TRDY-P3N I/O 67 SERR-P3N I 68 STOP-P3N I/O 69 GND - 70 T-P3V I 71[...]

C.16 CN4100 Network I/F connector (14- pin) Appendix C Pin Assignment C-18 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) C.16 CN4100 Network I/F connector (14-pin) Table C-16 Network I/F connector (14-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 GND - 2 GND - 3 GND - 4 GND - 5 TDP-P3P I 6 TDN-P3N I 7 RDP-P3P I 8 RDN-P3N I/[...]

Appendix C Pin Assignment C.18 CN 5000 LCD I/F connector (41-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-19 C.18 CN5000 LCD I/F connector (41-pin) Table C-18 LCD I/F connector (41-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 LTXCK0-P3N I/O 2 LTXCK0-P3P I/O 3 GND - 4 LTXDT0-P3N I/O 5 LTXDT0-P3P I/O 6 LTXDT1-P3 N I/O[...]

C.19 CN5080 CRT I/F connector (15-pi n) Appendix C Pin Assignment C-20 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) C.19 CN5080 CRT I/F connector (15-pin) Table C-19 CRT I/F connector (15-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 NVARED-PXP I 2 NVAGRN-PXP I 3 NVABLU-PXP I 4 N.C - 5 GND - 6 GND - 7 GND - 8 GND - 9 DDC-P[...]

Appendix C Pin Assignment C.22 CN600 3 Speaker (Right) connector (2-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-21 C.22 CN6003 Speaker (Ri ght) connector (2-pin) Table C-22 Speaker (Right) connector (2-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 SPOTR-PXN O 2 SPOTR-PXP I/O C.23 CN3330 Volume I/F connector (3-pin) [...]

C.26 CN4400 Bluetooth I/F connector (20-pin) Appendix C Pin Assignment C-22 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) C.26 CN4400 Bluetooth I/F connector (20-pin) Table C-26 Bluetooth I/ F connector (20-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 GND - 2 N.C. - 3 BTMDL-P3N O 4 N.C. - 5 N.C. - 6 N.C. - 7 N.C. - 8 BTRST[...]

Appendix C Pin Assignment C.29 CN8020 Battery (Power) I/F connector (6-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-23 C.29 CN8020 Battery (Power ) I/F connector (6-pin) Table C-29 Battery (Power) I/F connector (6-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 GND - 2 GND - 3 GND - 4 PVBH1 O 5 PVBH1 O 6 PVBH1 O C.30 C[...]

C.31 CN1810 ODD relay board (FNN2D*) I/F connector (50-pin) Appendix C Pin Assignment C-24 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) C.31 CN1810 ODD relay board (FNN2D*) I/F connector (50-pin) Table C-31 ODD relay board (FNN2D*) I /F connector (50-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 GND - 2 GND - 3 GND - 4 CDR[...]

Appendix C Pin Assignment C.32 CN9500 Sound board (FNN2N*) I/F connector (57- pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-25 C.32 CN9500 Sound board (FNN2N*) I/F connector (57-pin) Table C-32 Sound board (FNN2N*) I/F connector (57-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 CDAUDL-PXP I 2 CD-GND I 3 CDAUDR-PXP I 4[...]

C.33 CN5660 AV-IN board (FNN2V*) I/F co nnector (10-pin) Appendix C Pin Assignment C-26 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) C.33 CN5660 AV-IN board (FNN 2V*) I/F connector (10-pin) Table C-33 AV-IN board (FNN2V*) I/F connector (10-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 SND-P5V I 2 LINR-PXP I/O 3 LIN-GND I/O[...]

Appendix C Pin Assignment C.34 CN182 0 CD-ROM I/F connector (50-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-27 ODD relay board (FNN2D*) C.34 CN1820 CD-ROM I/F connector (50-pin) Table C-34 CD-ROM I/F connector (50-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 AUDL-PXP I 2 AUDR-PXP I 3 AUD-GND - 4 N.C. - 5 IDRSTB-P5N[...]

C.35 CN9680 System board I/F connector (50-pin) Appendix C Pin Assignment C-28 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) C.35 CN9680 System board I/F connector (50-pin) Table C-35 System board I/F connector (50-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 GND - 2 AUDR-PXP O 3 AUD-GND - 4 AUDL-PXP O 5 GND - 6 IDRSTB-P5N[...]

Appendix C Pin Assignment C.36 CN 3000 MDC I/F connector (30-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-29 Sound board (FNN2N*) C.36 CN3000 MDC I/F connector (30-pin) Table C-36 MDC I/F connector (30-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 N.C - 2 GND - 3 GND - 4 N.C - 5 N.C - 6 N.C - 7 N.C - 8 GND - 9 N.C - [...]

C.38 CN9510 System board I/F connector (57-pin) Appendix C Pin Assignment C-30 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) C.38 CN9510 System board I/F connector (57-pin) Table C-38 System board I/F connector (57-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 CDAUDL-PXP O 2 CD-GND O 3 CDAUDR-PXP O 4 LINOTR-PXP O 5 A-GND - [...]

Appendix C Pin Assignment C.39 CN9520 Sound jack board I/F connector (20-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-31 C.39 CN9520 Sound jack board I/F connector (20-pin) Table C-39 Sound jack board I/F connector (20-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 GND - 2 GND - 3 BTSWON-S3P I 4 S3V I 5 N.C. - 6 SPD3V[...]

C.41 CN9614 System board I/F connector (10-pin) Appendix C Pin Assignment C-32 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) AV-IN board (FNN2V*) C.41 CN9614 System board I/F connector (10-pin) Table C-41 System board I/F connector (10-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 SND-P5V O 2 (LINR-PXP) I/O 3 A-GND - 4 (LIN[...]

Appendix C Pin Assignment C.44 J9610 TV antenna connector (4-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-33 Antenna jack board (FNN2A*) C.44 J9610 TV antenna connector (4-pin) Table C-44 TV antenna connector (4-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 (CN9611-3) I/O 2 (CN9611 -1) I/O 3 (CN9611-2) I/O 4 (CN9611 [...]

C.46 CN4622 System board I/F connector (8-pin) Appendix C Pin Assignment C-34 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) Sound jack board (FNN2J*) C.46 CN4622 System board I/F connector (8-pin) Table C-46 System board I/F connector (8-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 GND - 2 (CN4620-3) I/O 3 (CN4620-2) I/O 4[...]

Appendix C Pin Assignment C.50 J6001 Ex ternal microphone I/F connector (6-pin) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-35 C.50 J6001 External microph one I/F connector (6-pin) Table C-50 External microphone I/F connector (6-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 A-GND - 2 (MICIN-PXP) O 3 (BIAS) O 4 N.C. - 5 N[...]

C.53 CN9690 System board (Power) I/F connector (6-pin) Appendix C Pin Assignment C-36 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) Battery board (FNN2B*) C.53 CN9690 System board (P ower) I/F connector (6-pin) Table C-53 System board (Power) I/F connector (6-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 PVBL1-BAT I/O 2 PVB[...]

Appendix C Pin Assignment C.56 CN9990 RTC battery connector (3-pin ) QOSMIO G 20 Mainte nance Ma nual (960 -511) [ CONFIDENTIAL ] C-37 C.56 CN9990 RTC battery connector (3-pin) Table C-56 RTC battery connector (3-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 (CN9691-7 ) O 2 N.C - 3 GND -[...]

C.57 CN9622 Sound board (FNN2N*) I/F connect or (4-pin) Appendix C Pin Assignment C-38 [C ONF IDENTIA L] QOSMIO G2 0 Mainten ance Manu al (960- 511) Power switch board (FNN2P*) C.57 CN9622 Sound board (FNN2N*) I/F connector (4-pin) Table C-57 Sound board (FNN2N*) I/F connector (4-pin) PIN No. Signal name I/O PIN No. Signal name I/O 1 LED-P5V O 2 PW[...]

Appendix. D Appendix D Display Codes D.1 Display Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Cap No. Keytop Make Break Make Break Note 01 ‘ ~ 29 A9 0E F0 0E 02 1 ! 02 82 16 F0 16 03 2 @ 03 83 1E F0 1E 04 3 # 04 84 26 F0 26 05 4 $ 05 85 25 F0 25 06 5 % 06 86 2E F0 2E 07 6 ^ 07 87 36 F0 36 08 7 & 08 88 3D F0 3D *2 0[...]

D.1 Display Codes Appendix. D Display codes Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Cap No. Keytop Make Break Make Break Note 29 | 2B AB 5D F0 5D *5 30 Caps Lock 3A BA 58 F0 58 31 A 1E 9E 1C F0 1C 32 S 1F 9F 1B F0 1B 33 D 20 A0 23 F0 23 34 F 21 A1 2B F0 2B 35 G 22 A2 34 F0 34 36 H 23 A3 33 F0 33 37 J 24 A4 3B F0 3B *2 3[...]

Appendix. D Display codes D.1 Display Codes Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Cap No. Keytop Make Break Make Break Note 58 Ctrl 1D 9D 14 F0 14 *3 60 Alt (L) 38 B8 11 F0 11 *3 61 Space 39 B9 29 F0 29 62 ALT (R) E0 38 E0 B8 E0 11 E0 F0 11 75 Ins E0 52 E0 D2 E0 70 E0 F0 70 *1 76 Del E0 53 E0 D3 E0 71 E0 F0 71 *1 79 ←[...]

D.1 Display Codes Appendix. D Display codes Table D-1 Scan codes (set 1 and set 2) (4/4) Code set 1 Code set 2 Cap No. Keytop Make Break Make Break Note 122 F11 57 D7 78 F0 78 *3 123 F12 58 D8 07 F0 07 *3 124 PrintSc *6 *6 *6 *6 *6 126 Pause *7 *7 *7 *7 *7 202 Fn — — — — *4 203 Win E0 5B E0 DB E0 1F E0 F0 1F 204 App E0 5D E0 DD E0 2F E0 F0 [...]

Appendix. D Display codes D.1 Display Codes Table D-2 Scan codes with left Shift key Code set 1 Code set 2 Cap No. Key top Make Break Make Break 55 / E0 AA E0 35 E0 B5 E0 2A E0 F0 12 E0 4A E0 F0 4A E0 12 75 INS E0 AA E0 52 E0 D2 E0 2A E0 F0 12 E0 70 E0 F0 70 E0 12 76 DEL E0 AA E0 53 E0 D3 E0 2A E0 F0 12 E0 71 E0 F0 71 E0 12 79 ← E0 AA E0 4B E0 CB[...]

D.1 Display Codes Appendix. D Display codes Table D-3 Scan codes in Numlock mode Code set 1 Code set 2 Cap No. Key top Make Brea k Make Break 75 INS E0 2A E0 52 E0 D2 E0 AA E0 12 E0 70 E0 F0 70 E0 F0 12 76 DEL E0 2A E0 53 E0 D3 E0 AA E0 12 E0 71 E0 F0 71 E0 F0 12 79 ← E0 2A E0 4B E0 CB E0 AA E0 12 E0 6B E0 F0 6B E0 F0 12 80 Home E0 2A E0 47 E0 C7[...]

Appendix. D Display codes D.1 Display Codes Table D-5 Scan codes in overlay mode Code set 1 Code set 2 Cap No. Keytop Make Break Make Break 09 8 (8) 48 C8 75 F0 75 10 9 (9) 49 C9 7D F0 7D 11 0 (*) 37 B7 7C F0 7C 23 U (4) 4B CB 6B F0 6B 24 I (5) 4C CC 73 F0 73 25 O (6) 4D CD 74 F0 74 26 P (–) 4A CA 7B F0 7B 37 J (1) 4F CF 69 F0 69 38 K (2) 50 D0 7[...]

D.1 Display Codes Appendix. D Display codes D-8 [CONFI D ENTIAL ] QOSMIO G2 0 Mainte nance Manu al (960 -511) Table D-7 No.126 key scan code Code set 1 Code set 2 Key top Shift Make Make Pause Co m m on * E1 1D 45 E1 9D C5 E1 14 77 E1 F0 14 F0 77 Ctrl* E0 46 E0 C6 E0 7E E0 F0 7E *: This key generates only make codes.[...]

Appendix E Key Layout Appendix E Key Layout E.1 United States (US) Keyboard Figure E-1 US Keyboard layout E.2 United Kingdom (UK) Keyboard Figure E-2 UK Keyboard layout QOSMIO G 20 Maint enance Ma nual (960 -511) [ CONFIDENTIAL ] E-1[...]

E.2 United Kingdom (UK) Keyboard Appendix E Key Layout E-2 [ C ONFI DENTIAL ] QOSMIO G20 Maint enance Manual (9 60-511)[...]

Appendix F Appendix F Wiring Diagrams F.1 RGB Monitor ID Wraparound connector (1) RED (2) GREEN (3) BLUE (4) NC (5) GND (6) GND (7) GND (8) GND (9) 5V (10) GND (1 1) NC (12) SD A (13) HSYNC (14) VSYNC (15) SDL RED (1) GREEN (2 ) BLUE (3) NC (4) GND (5) GND (6) GND (7) GND (8) 5V (9) GND (10) NC (1 1) SDA (12) HSYNC (13) VSYNC (14) SCL (15) Figure F[...]

F.2 LAN loopback Connector Appendix F Wiring Diagrams F-2 [C ONFI DENTIAL ] QOSMIO G20 Maintenance Manual (960-5 11)[...]

Appendix G Appendix G BIOS Rewrite Procedures This Appendix explains how to rewrite the system BIOS program when you update the system BIOS. Tools To rewrite the BIOS, you need the following tool:  BIOS/EC/KBC rewriting disk Rewriting the BIOS 1. Set the system to boot mode. 2. Turn off the power to the computer. 3. Remove the external cables an[...]

Appendix G BIOS Rewrite Procedures G-2 [CONFIDE NTIAL] QO SMIO G20 Maintenance Manual (960-511)[...]

Appendix H Appendix H EC/KBC Rewrite Procedures This Appendix explains how to rewrite the EC/KBC system program when you update the EC/KBC system. It is necessary to rewrite the EC/KBC system program when the following changes are m ade. 1. Replacing of system board 2. Replacing of LCD Tools To rewrite the EC/KBC, you need the following tool:  E[...]

Appendix H EC/KBC Rewrite Procedures H-2 [CONFIDE NTIAL] QOSMIO G 20 Maintenance Manual (960-511) 4. Connect an external FDD and insert the EC/KBC rewriting disk into the external FDD. 5. Turn on the power while holding down the Tab key. (Keep holding down the key until a message appears on the screen.) The EC/KBC rewriting starts. 6. When the EC/K[...]

Appendix I Reliability Appendix I Reliability The following table shows MTBF (Mean Time Between Failures) in maximum configuration . Table I-1 MTBF Component Time (hours) System 6704.32 QOSMIO G 20 Mainte nance Ma nual (960 -511) [C ONFIDENTIAL ] I-1[...]

Appendix I Reliability I-2 [CON FI DENTIAL ] QOSMIO G2 0 Mainten ance Manu al (960- 511)[...]

Appendix J Appendix J Maintenance of TOSHIBA RAID J.1 Outline of Maintenance (Repair) of TOSHIBA RAID Follow the below procedures to repair TOSHIBA RAID No Yes Analysis by Drive Log (*3) Is it needed to specify the cause? Treatment No Perform the HDD Trouble- shooting Procedure in Section 2.6. Yes Identify the failed HDD (*2) Is the RAID configured[...]

J.2Analysis and handling by Drive Log Appendix J Maintenance of TOSHIBA RAID J.2 Analysis and handling by Drive Log Follow the below procedures to analyze. En d Replace the second HDD with new (good) one. No Port 1 (2) If necessary, analyze the Drive Log and identify the cause of failure. (1) Which port of HDD failed? Port 0 (4) Change the status o[...]

Appendix J Maintenance of TOSHIBA RAID J.2Analysis and handling by Drive Log J.2.1 How to identify the cause of failure (1) When “Fail” or “NODRIVE” is displayed According to “Operation of Independent utility”, boot the independent utility to display the Drive Log. To identify the failure cause of Port 0, analyze the Drive Log of [REDUN[...]

J.2Analysis and handling by Drive Log Appendix J Maintenance of TOSHIBA RAID 2. Analyze the detailed date of the message of right before of “xxx Error (IN)”, “xxx Error (OUT)” (for example, “DMA Error (IN)”, “DMA Error (OUT)”) right before the log of “Fail this drive” message and identify the cause. DMA Error (IN) DMA Error (OUT[...]

Appendix J Maintenance of TOSHIBA RAID J.2Analysis and handling by Drive Log Command ： Indicates Command code caused an error. The following list indicates the command Table J-1 List of Command (1/2) Protocol Command Devices not implementing the PACKET Command feature set Devices implementing the PACKET Command feature set Command code ND NOP O M[...]

J.2Analysis and handling by Drive Log Appendix J Maintenance of TOSHIBA RAID Table J-1 List of Command (2/2) Protocol Command Devices not implementing the PACKET Command feature set Devices implementing the PACKET Command feature set Command code DM READ DM A MN C 8 h DM WRITE DM A MN C a h DMO WRITE DMA QUEUED O N CCh PO CFA WRITE MULTIPLE W/OUT E[...]

Appendix J Maintenance of TOSHIBA RAID J.2Analysis and handling by Drive Log (2) Check if it is caused by an operation miss or is a failure. To check if the cause of failure of Port1 is an operation miss or not, analyze the Drive Log of Port0. 1. In [REDUNDANT] of Port-0, find a log of “Fail this drive” message by [PgUp] and [PgDn] key. 2. If n[...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID J.3 Operation of Independent utility J.3.1 Outline of Independent utility This is a utility to display Drive Log of TOSHIBA RAID. (1) Drive Log TOSHIBA RAID can store about 7,000 logs of Drive Log. TOSHIBA RAID make Drive Log redundant and store it. The drive has own log and[...]

Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility J.3.2 How to operate the Independent Utility (1) Booting PC Connected the USB FDD to the PC to be repaired. Insert the FD storing the program of the Independent Utility in the FDD and boot the PC from the FD. The following display appears. In the Independent Utility, the cur[...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID (2) Display of Logical/Physical Drive Logical Drive The status of RAID array is displayed in Logical Drive by array. The displayed items are follows. Table J-2 Displayed item in Logical Drive Explanation Status (Status of array) Displays the status of array. The contents are[...]

Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility Physical Drive In Physical Drive, the condition of RAID array is displayed by array. The following items are displayed. Table J-3 Items displayed in Physical Drive Explanation Port Displays the port number of Serial ATA connected to the drive. Assign Displays the array numbe[...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID (3) Explanation of Main Menu The Independent Utility has following Main Menu. Table J-4 Item of Main Menu displayed Explanation Create Array Builds RAID array. Start Rebuild Rebuilds RAID-1. While t he rebuild is suspended, the message of “Resume Rebuild” is displayed. C[...]

Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility The tree of Independent Menu is as follows. Figure J-4 Tree of menu of Independent Utility QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] J-13[...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID Create Array This section explains how to select option and build array. The [Create Array] option can be selected only when there is a drive not assigned. To build array, follow the procedure below. 1. Put the cursor on [Create Array] in [Main Menu] and press [Enter] key. 2[...]

Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility 6. Put the cursor on the “DONE” and press [Enter] key. Pressing “OK” in [Confirmation] store the change. CAUTION: When the array is initialized, the data of drive is lost. Start Rebuild Selecting of this option starts rebuilding. [Start Rebuild] is displayed only in [...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID 3. When [Rebuild Range] menu is displayed, the range to be rebuilt is designated. When [Eff ective] is selected, rebuild limit becom es valid and it rebuilds up to the rebuild limit. When [W hole] is selected, it rebuilds maxim um capacity of array. The [Rebuild Range] menu [...]

Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility 8. When completing the rebuild, press “OK” to return to the m ain menu of Independent Setup Utility. Resume Rebuild During being suspended,[Resume Rebuild] is displayed in [Main Menu]. To start rebuilding suspended, follow the procedure below. 1. Put the cursor to the [R[...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID 6. When completing the rebuild, press “OK” to return to the m ain menu of Independent Setup Utility. 7. When “Rebuild Limit” is set and [Rebuild Range] is set to [W hole], only [Finish] is can be selected after exceeding the Rebuild Limit. When [Finish] is selected a[...]

Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility Check Media This option can check if there is an error in the HDD of array. The Check Media can be done only in RAID-1. To execute Check Media, follow the procedure below. 1. Put the cursor to the [Check Media] in [Main Menu] and press [Enter] key. 2. When [Check Range] is d[...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID Modify Array This option changes the setting of array. Change Parameter Select [Change Parameter] in [Modify Array] menu. The following item s can be set. Table J-6 Item of array Option Explanation Write Cache Displays the setting of drive write cache. “Enable (use)” or [...]

Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility Change RAID Level To change RAID level, select [Modify Array] menu. When changing RAID-1 (Mirroring) to RAID-0 (Striping), refe r “Changing RAID-1 to RAID-0”. When changing RAID-0 to RAID-1, refe r “Changing RAID-0 to RAID-1”. Changing RAID-1 to RAID-0 working by one[...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID Delete Array Selects [Delete Array] of Setup Utility and delete array. Put the cursor on the array you want to delete and press [Enter] key. When [Confirmation] is displayed, select “OK” to store the setting. J-22 [CONFIDENTIAL] Q OSMIO G20 Maintenance Manual (960-511)[...]

Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility Physical Drive Select [Physical Drive] in Setup Utility to set physical drive. View Drive Info. Select this option in [Physical Drive] to display information of physical drive. Select the drive that you want to display in [Physical Drive] at the lower of display and press [E[...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID View Drive Log Select this option in [Physical Drive] menu and select the drive that you want to display the log. At the beginning, the latest log is displayed. The 7,168 logs from the latest is recorded in detail. For the older log, only ID is recorded. The options and func[...]

Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility Execute the following procedures to see the drive log in the independent utility. 1. Put on the cursor on [Physical Drive] in [Main Menu] and press [Enter] key. 2. Put on the cursor on [View Drive Log] and press [Enter] key. 3. Select drive that you want to display the log i[...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID The following is displayed. Table J-9 Content of Drive Log display No. Option Explanation 1 Port Displays the port number of log displayed. 2 Own/Redundant Displays if the displayed log is a log of own port (Own) or a copy of other port log (Redundant). 3 Time Displays the t[...]

Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility [View Drive Log] menu is as follows Table J-10 Content of View Drive Log menu Option Explanation Change Port Changes the display of t he own log and redundant log. At the beginning, the Port-0’s own log and the redundant log are displayed. Go to Event When this option sele[...]

J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID J-28 [CONFIDENTIAL] Q OSMIO G20 Maintenance Manual (960-511) Exit When this option is selected, the utility is finished. W hen [Confirm ation] is displayed, select “OK”.[...]