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VeriFone MX800 manuel d'utilisation

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Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation VeriFone MX800. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel VeriFone MX800 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation VeriFone MX800 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation VeriFone MX800 devrait contenir:
- informations sur les caractéristiques techniques du dispositif VeriFone MX800
- nom du fabricant et année de fabrication VeriFone MX800
- instructions d'utilisation, de réglage et d’entretien de l'équipement VeriFone MX800
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage VeriFone MX800 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles VeriFone MX800 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service VeriFone en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées VeriFone MX800, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif VeriFone MX800, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation VeriFone MX800. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    MX800 Series Installation Guide[...]

  • Page 2

    MX800 S ERIES I NSTALLATION G UIDE[...]

  • Page 3

    MX800 S ERIES I NSTALLATION G UIDE MX800 Se ries Inst al lation Gu ide Part Number 23752, R evision C April 25, 2008 V eriFone ® , Inc. 2099 Gateway Pl ace Suite 600 San Jose, CA 951 10 T eleph one: 408-232-7800 http:/ /www .verifone.c om Printed in the Uni ted S tates of America. © 2008 by V eriFone, Inc. No part of t his publicat ion covered by[...]

  • Page 4

    MX800 S ERIES I NSTALLATION G UIDE[...]

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    MX800 S ERIES I NSTALLATION G UIDE I CONTENTS P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Inte nded Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Documen t Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    ii MX800 S ERIES I NSTALLATION G UIDE Gap in Ca ptur ed Sig nature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 No Response From the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 C HAPTER 5 VeriFone Servic e and Support Retur n a T er minal for Ser vice . . . . . . . . . . . . . . . . . [...]

  • Page 7

    MX800 S ERIES I NSTALLATION G UIDE 1 P REFACE This guide is your pri mary source of infor mation for setting up and ins tall ing the MX800 Series termin als, the MX870 ™ , MX86 0 ™ , MX850 ™ , and MX830 ™ . Intended Audien ce This guide is useful for anyone inst alling and configur ing the MX800 Series terminal s. A basic de scriptio n of t[...]

  • Page 8

    2 MX800 S ERIES I NSTALLATION G UIDE Conve nti ons Used in This Document The followi ng table descri bes the conventions used: Acro nym s The following t able descri bes the acronyms used: T able 1 Document Convention s Convention Meaning Blue T ext in blue i ndica tes term s that are cross refere nced. Courier Courier fon t is us ed when s pecif y[...]

  • Page 9

    MX800 S ERIES I NSTALLATION G UIDE 3 C HAPTER 1 Features This chapter presents an overv iew and feature list fo r the MX800 Series terminals. MX800 Series termin als are design ed to offer customers out standi ng flexibi lity with the help of t he terminals' unique modular design that support s a full line of pa yment and value-added applicat [...]

  • Page 10

    4 MX800 S ERIES I NSTALLATION G UIDE MX830 The MX830 has a 3.5-inc h backlit, 16-sh ade grayscal e display with optional t ouch screen and A TM -style screen-addressable keys. St y lu s The signature capt ure stylus is avail able for any MX800 Series term inal with a touch screen. Signature capture cap ability allows capture of vi rtual signatur es[...]

  • Page 11

    MX800 S ERIES I NSTALLATION G UIDE 5 Factory Options Factory o ptions are availabl e for t he MX800 Series termin als, depending on y our needs. Sp eakers The MX870 ter minal is the only term inal with built -in speakers for tones and prompt s. A li ne-out port is available to dri ve external ly powered speakers for some models of the MX860 and MX8[...]

  • Page 12

    6 MX800 S ERIES I NSTALLATION G UIDE Appl icati ons S tandard pay ment applications are avail able from V eriFone to in terface with most ECRs. Applicat ions for the terminals are written using a C-ba sed programming language. These prog rams can be downloaded dire ctly from an ECR, another terminal , or a development PC using the MX800 Series term[...]

  • Page 13

    MX800 S ERIES I NSTALLATION G UIDE 7 C HAPTER 2 Inst allation This chapter descri bes the MX800 Series inst allation procedures and includes connection examples. Inst alling the De vice This sect ion present s installat ion guidel ines for the MX800 Series t erminal. Unp acking Open the shipping carton and care fully inspect th e contents fo r poss[...]

  • Page 14

    8 MX800 S ERIES I NSTALLATION G UIDE Figure 1 Example of T erminal Product Component s T o unpack the shipping carton 1 With the shi pping cart on right side up, o pen the top a nd remove all items fr om the carton: • T ermin al unit • Cable ti e-down st rap and scr ew • Power p ack (power supply) • Multiport cabl e • S t ylus and tether [...]

  • Page 15

    MX800 S ERIES I NSTALLATION G UIDE 9 Selecting a Location Use the following guid elines to select a location for the MX800 Series ter minal. 1 Select a l ocation f or the t erminal t hat of fers adequate ve ntilation and protectio n and is c onvenient f or the us er and merchant. 2 Place the MX800 Series terminal on a flat surface, such as a tabl e[...]

  • Page 16

    10 MX800 S ERIES I NSTALLATION G UIDE 6 Slide the termi nal down until the unit seat s securely . Figure 2 Aligning MX800 Series T erminal with the T ypical Mounting Plate PIN Protection Measures The followi ng techniques can be employed to prov ide for ef fective scr eening of the PIN-en try keyp ad dur ing the PI N entry pr ocess. These methods w[...]

  • Page 17

    MX800 S ERIES I NSTALLATION G UIDE 11 V eriFone also recommends inst ruction of t he cardholder regarding saf e PIN-entry . This can be done with a combination of: • Signage on the PED • Prompts on th e display , possibly wi th a “cl ick-thr ough” screen • Literat ure at the point of sal e • A log o for saf e PIN-entr y process Inst all[...]

  • Page 18

    12 MX800 S ERIES I NSTALLATION G UIDE 3 Route the multiport cabl e through the races in th e countertop wedge or through the races under neath the wedge. Figure 4 Inst alling the Countertop W edge . Inst alling I/O Modules Use the following step s to install optional I/ O modules: 1 Loosen the module ret aining screw on the bottom o f the terminal [...]

  • Page 19

    MX800 S ERIES I NSTALLATION G UIDE 13 2 Slide the module into place ( Figure 6 ) and secure the ret aining screw . Figure 6 Inst alling the Module Installi ng M SA M Cards Follow the step s below to install smart cards (MSAM cards). Often merchants ar e issued MSAM cards to run small applicat ions, suc h as loyalty programs. MSAM cards are u sed on[...]

  • Page 20

    14 MX800 S ERIES I NSTALLATION G UIDE 4 Remove any pr eviously inst alled MSAM card by sl iding the card from the MS AM c ar dho ld er . Figure 8 Removing Inst alled MSAM Card 5 Instal l an MSAM card by al igning t he card and carefu lly sliding it wit hin the guides on the cover until i t is fully in serted. Figure 9 Inserting the MSAM Card NOTE B[...]

  • Page 21

    MX800 S ERIES I NSTALLATION G UIDE 15 6 Reinsta ll the compartment cover and door sc rew . Figure 10 Reinst alling the Comp artment Door and Screw Inst alling the Tr i m p l a t e The MX800 Seri es ter minal can b e fitted wi th inter changeable t rimplates to customize the appear ance of the terminal. MX870 trimpl ate inst allati on is explained b[...]

  • Page 22

    16 MX800 S ERIES I NSTALLATION G UIDE Multiport Cable The MX800 Series terminals use a multipor t cable ( Figure 12 ) to ma ke mo st connections , includ ing connecti ons to: • an ECR • an Ethernet LAN • a development/hos t PC Figure 12 Sample Multiport Cabl e: Front and Rear The following precaut ions must be tak en with multiport cables: ?[...]

  • Page 23

    MX800 S ERIES I NSTALLATION G UIDE 17 Connecting ECR in T a ilgate Mode T o connect an ECR to the MX800 Series termi nal, insert the multiport cabl e plug into t he bottom soc ket on the t erminal, as shown in Figure 13 . Figure 13 Example ECR Conne ction[...]

  • Page 24

    18 MX800 S ERIES I NSTALLATION G UIDE Connecting to a Host PC T o connect th e MX800 Series t erminal to a developmen t PC, see Figure 14 , which shows a USB connection with the 23741 -02-R multiport cable. Figure 14 Host PC Connection Connecti ng to the Ethernet LAN T o connect the MX800 Series ter minal to an Ethernet LAN through the Ethernet por[...]

  • Page 25

    MX800 S ERIES I NSTALLATION G UIDE 19 Power Up with the Mu lti port Cable This section descri bes how to connect the MX800 Series terminal to a power source using the mult iport cabl e. 1 Make all ot her connect ions befor e connecting the power pack. 2 Insert t he multipor t cable connector into t he port on the ba ck of the termi nal (see Figur e[...]

  • Page 26

    20 MX800 S ERIES I NSTALLATION G UIDE Calibrat e T o uch Screen The MX800 Series terminal requires a touch screen cali bration at th e time of inst allati on. The termi nal should be power ed on and allowed to stab ilize at normal operating temperat ure; usual ly this ta kes no l onger than 3 0 minutes , even i f the terminal was previously in a co[...]

  • Page 27

    MX800 S ERIES I NSTALLATION G UIDE 21 C HAPTER 3 Maintenance The MX800 Series terminal has no user-maint ainable p arts . The smart card im plementat ion is a propriet ary hardware sol ution that has n o serviceab le par ts. Cleani ng the Te r m i n a l T o clean the termi nal, use a clean cloth slightl y dampened with water and a drop or two of mi[...]

  • Page 28

    22 MX800 S ERIES I NSTALLATION G UIDE[...]

  • Page 29

    MX800 S ERIES I NSTALLATION G UIDE 23 C HAPTER 4 T roublesh ooting During normal, day-to-day operat ion of your MX800 Series ter minal, it is possi ble for minor malf unctions to occur . Following are some examples of possi ble problems, and ste ps to re solve them. V eriFone follows stringent quality control stan dards in t he manufac ture o f MX8[...]

  • Page 30

    24 MX800 S ERIES I NSTALLATION G UIDE T ransaction Fails to Process The followi ng are the corrective ste ps to be t aken if the terminal does not process the tr ansaction. There are several possible reasons wh y the termi nal may not be operating correctl y or processing tr ansactions. T o check the most likely causes, fol low the steps below . St[...]

  • Page 31

    MX800 S ERIES I NSTALLATION G UIDE 25 Gap in Captured Signature The followi ng are the corrective ste ps to be t aken if there is a gap in captured signatur e. (This procedure does not apply to t he MX830 t erminal witho ut touch screen.) 1 Ensure that the styl us is pr essed hard d uring signature capture. 2 If the problem persi sts, contact your [...]

  • Page 32

    26 MX800 S ERIES I NSTALLATION G UIDE[...]

  • Page 33

    MX800 S ERIES I NSTALLATION G UIDE 27 C HAPTER 5 V eriFone Serv ice and Sup port For MX800 Ser ies termi nal probl ems, cont act your local V eriFone r epresent ative or servi ce provi der . For MX800 Ser ies product service and rep air informatio n: • USA – V eriFone Service and Support Gr oup, 1-800-8 34-9133, Monday - Fr iday , 8 A.M. - 7 P [...]

  • Page 34

    28 MX800 S ERIES I NSTALLATION G UIDE 4 Give the MRA r epresent ative t he informat ion gather ed in step 1. If the list of serial numbers is long, fax the list, along wit h the informati on gathered in step 1, to t he MRA dep artment at 727-953-4172. • Please address the f ax clearly to the attenti on of the “V eriFone MRA Dept.” • Include[...]

  • Page 35

    MX800 S ERIES I NSTALLATION G UIDE 29 C HAPTER 6 S pecification s Te r m i n a l Specifications This chapt er discusse s power requi rements, dimensions, and other s pecificat ions of the MX800 Series t erminals. Shipping weight: 1. 08 kg ( 2.38 lb); inc ludes termi nal, cabl e tie-do wn strap and screw , and the MX800 Ser ies Quick Instal lation G[...]

  • Page 36

    30 MX800 S ERIES I NSTALLATION G UIDE[...]

  • Page 37

    MX800 S ERIES I NSTALLATION G UIDE 31 I NDEX A acronyms , Instal lation Guide 2 applicat ions 6 audienc e, Inst allation Guide 1 C captured si gnature, troublesh ooting 25 connecting ECR T ailgate 17 Ethernet LAN 18 multiport cabl es 16 to H ost P C 18 to U SB h ost or hub 18 cont actless smar t car ds 5 convention s, document ation 2 countert op w[...]

  • Page 38

    32 MX800 S ERIES I NSTALLAT ION G UIDE features 3 troubles hooting 23 P PC connection 18 PIN protec tion measure s 10 power up wi th multi port cabl e 19 product I D 27 S serial number 27 serial port, t rouble shooting 23 service MX800 Series 27 returni ng a termi nal 27 smart cards, contactl ess 5 specificat ions, MX800 Series 29 stand mount for M[...]

  • Page 39

    MX800 S ERIES R EFERENCE M ANUAL 33[...]

  • Page 40

    MX800 Series Installation Guide Part Number 23752, Revision C Ve r i F o n e , I n c . 2099 Gate way Place, Suite 600 San Jo se, C A, 951 10 USA T el: (800) V eriFone (8 37-4366) www .ve rifone.com[...]