Acer N2110G manuale d’uso

V eriton N21 10G ThinClient Computer Service Guide SG V1.00 PRINTED IN T AIW AN[...]

ii Revision History Please refer to the table below for the updates ma de on this service guide. Date Ve r s i o n Chapter Updates 07-31-2012 First Draft 07-31-2012 V1.00[...]

iii Copyright Copyright © 2012 by Acer Incorporated. All rights rese rved. No part of this pub lication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any lan guage or computer language, in any form or by any means, electronic, mechanical, magne tic, optical, chemi cal, manual or otherwise, without th[...]

iv Disclaimer The information in this guide is subject to ch ange without notice. Acer Incorporated makes no representations or warranties, either e xpressed or implied, with respect to the contents hereof and specifically disclaims any warrantie s of merchantability or fitness for a ny particular purpose. Any Acer Incorporated software described i[...]

v Conventions The following conventi ons are used in this manual: SCREEN MESSAGES Denotes actual messages that appea r on screen. NOTE Gives additional information related to the current topic. W ARNING Alerts you to any physical risk or system damage that might result from doing or not doin g specific act ions. CAUTION Gives precautionary measures[...]

vi Service Guide Coverage This Service Guide provides you with all technica l information relating to the BASIC CONFIGURA TION decided for Acer's "glo bal" product offering. T o better fit local market requirements and enhance product competitiveness, your regional office MA Y have decided to extend the func tionality of a machi ne ([...]

vii T able of Content s Features and Specifications ........ ............................................ .............. ............. 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

viii T able of Content s Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 SEC Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 PEI Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

V eriton N21 10G Service Guide 1 This chapter lists the features and specifications of the V erito n N21 10G ThinClient computer . System Features Audio NOTE The items listed in this section ar e for reference only . The exact configuration of you r TC depends on the model purchased. Refer to the FRU list chapter on page 53 for a detailed list of m[...]

2 V eriton N21 10G Service Guide I/O Ports and LED Indicators Physical S pecifications Environmenta l Requirements Component Description I/O ports • Front panel – USB ports (two) – Headphone/line-out jack – Microphone/line-in jack • Rear panel – T wo HDMI port – USB ports (2*USB2.0, 2*USB3.0) – Ethernet jack (RJ45) – Headphone/lin[...]

V eriton N21 10G Service Guide 3 System T our The pictures and tables in this section illu strate the physical outlook of the computer . Front V iew No. Component 1 Power button/indicator 2 LAN LED indicator 3 ~ 4 USB 2.0 po rts 5 Headphone/line-out jack 6 Microphone/line-in jack[...]

4 V eriton N21 10G Service Guide Rear Panel No. Component 1 USB 3.0 ports 2 LAN connector 3 ~ 4 HDMI ports 5 USB 2.0 ports 6 Headphone/line-out ja ck 7 DC-in j ack 8 Microphone/line-in jack[...]

V eriton N21 10G Service Guide 5 CMOS Setup Utility CMOS setup is a hardware configurat ion program built into the system ROM, called the complementary meta l- oxide semiconductor (CMOS) Setup Utility . Since most systems are al ready properly configure d and optimized, there is no need to run this utility . Y ou wil l need to run this utility unde[...]

6 V eriton N21 10G Service Guide Navigating Through the Setup Utility Use the following keys to move around the Setup utili ty . • Left and Right arrow keys – Move between selections on the menu bar . • Up and Down arrow keys – Move the cursor to the field you want. • + and - keys – Select a value for the curr ently sele cted field (onl[...]

V eriton N21 10G Service Guide 7 Info The Info menu displays basi c information abo ut the system. Parameter Description Product Name Displays the product name (15 characte rs). System Manufactur er Displa ys the system manufacturer . BIOS V ersion Displays the cu rrent system BIOS version. Memory Information T otal Memory T otal size of system mem[...]

8 V eriton N21 10G Service Guide Advanced Parameter Description Option Onboard LAN PXE Boot Enable or Disable Boot Option fo r Legacy Network Devices. Enabled Disabled W ake up on LAN T urn ing this feature on will wake the system up when the internal LAN device receives a Magic Packet in Power-Off state. Enabled Disabled EUP Function Enable/D isab[...]

V eriton N21 10G Service Guide 9 Boot Parameter Description Option Set Boot Priority 1st/2nd/3rd/4th/5th Boot Device S pecifies th e boot order from the available devices. EFI Hard Disk CD/DVD Removable Device Network Device[...]

10 V eriton N21 10G Service Guide Security Setting an system password 1. Use the up/down arrow keys to select a password para meter (Set Administrato r Password or Set User Password) menu then press Enter . A password box will appear . 2. T ype a password then press Enter . The password may consist up to twenty alphanumeric ch aracters (A-Z, a-z, 0[...]

V eriton N21 10G Service Guide 11 Exit Parameter Description Save Changes and Reset Reset the system after saving the changes of setup menu. Discard Changes and Reset Reset without saving. Load Optimized Defaul ts Restore/Load Defau lts values for all the setup options.[...]

12 V eriton N21 10G Service Guide[...]

V eriton N21 10G Service Guide 13 This chapter contains step-by-st ep procedures on how to disassembl e the ThinClient computer for maintenance and troubleshooting . Disassembly Requirements T o disassemble the computer , you ne ed the following tool s: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Philip s[...]

14 V eriton N21 10G Service Guide Disassembly Procedures Removing the Computer S tand 1. Place the computer on its side in a flat surface. 2. Remove the screw securing the co mputer stand to the chassis. 3. Pull the computer stand away from the chassis.[...]

V eriton N21 10G Service Guide 15 Removing the Side Panel 1. Remove the four screws securing the side panel to the chassis. 2. Gently pry the sides of the p anel away from the chassis ( 1 ) then detach the side panel ( 2 ).[...]

16 V eriton N21 10G Service Guide Removing the Heatsink Assembly W ARNING: The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or with your bare hands. 1. Loosen the six screws that secure the heatsink assembly to the mainboard. 2. Lift the heatsink assembly off the mainboard.[...]

V eriton N21 10G Service Guide 17 Removing the S peaker Module 1. Disconnect the speaker cable from the mainboard. 2. Remove the two screws securing the speaker module to the chassis. 3. Lift the speaker module from the chassis.[...]

18 V eriton N21 10G Service Guide Removing the WLAN Module 1. Disconnect the antenna cables from the WLAN card. NOTE: For reference during machine reassembly , note which cab le color corresponds to the main (white) a nd auxiliary (black) connectors. 2. Remove the screw securing the WLAN module to the mainboard.[...]

V eriton N21 10G Service Guide 19 3. Detach the WLAN module from the mainboard. Note: A circuit board > 10 cm 2 has been highligh ted with the yello w rectangle as above image shows. Please follow local regulations for disposal of detached circuit boards.[...]

20 V eriton N21 10G Service Guide Removing the SSD Module 1. Remove the two screws securing the SSD module to the mainboard. 2. Detach the SSD module from the mainboard. Note: A circuit board > 10 cm 2 has been highligh ted with the yello w rectangle as above image shows. Please follow local regulations for disposal of detached circuit boards.[...]

V eriton N21 10G Service Guide 21 Removing the Mainboard 1. Detach the rear IO bracket from the chassis. 2. Remove the four screws that secu re the mainboard to the chassis.[...]

22 V eriton N21 10G Service Guide 3. Gently lift the board off the chassis. 4. Gently push the R TC battery sideways ( 1 ), then lift it of f the mainboard ( 2 ). Note: A circuit board > 10 cm 2 has been highligh ted with the yello w rectangle as above image shows. Please follow local regulations for disposal of detached circuit boards. Note: Th[...]

V eriton N21 10G Service Guide 23 Removing the Memory Modules 1. T urn the mainboard ove r to access the DI MM slot s at the bottom of the mai nboard. 2. Press outward the holding clips on both sides of the DIMM slot to release the DIMM ( 1 ), then gently pull the DIMM upward to remove it from the chassis ( 2 ). 3. Repeat S tep 2 to remove the rema[...]

24 V eriton N21 10G Service Guide Removing the WLAN Antenna 1. Detach the black antenna cable from the latc hes that secures it to the chassis. 2. Gently lift the antenna clip with black cable from its socket . 3. Remove the antenna clip with black cable from the chassis.[...]

V eriton N21 10G Service Guide 25 4. Gently lift the antenna clip with white cable fro m its socket . 5. Remove the antenna clip with white cable from the chassis.[...]

26 V eriton N21 10G Service Guide Reassembly Procedures Reinstalling the WLAN Antenna 1. Insert the anten na clip with white cable in to the chassis. 2. Place the antenna clip with white ca ble into its socket .[...]

V eriton N21 10G Service Guide 27 1. Insert the anten na clip with black cable in to the chassis. 2. Place the antenna clip with black ca ble into its socket . 3. Secure the black antenna cable to the chassis by inserting it into the latches as shown.[...]

28 V eriton N21 10G Service Guide Reinstalling the Memory Modules 1. Insert the memory modul e into the DIMM sl ot ( 1 ), then press it down until it latch into place ( 2 ). 2. Repeat S tep 1 to install the other memory module. IMPORT ANT When installing DIMM modules, populate the DIMM slots according to the table below: Size DIMM1 (XMM1) DIMM2 (XM[...]

V eriton N21 10G Service Guide 29 Reinstalling the Mainboard 1. Slide the RTC battery into its socket in the mainboard until it latches into place. 2. Slide the mainboard into the chassis.[...]

30 V eriton N21 10G Service Guide 3. Secure the mainboard to the chassis using four screws. 4. Align the latches of the rear IO bracket with the chassis ( 1 ), then gentl y push until the bracket latch into place ( 2 ).[...]

V eriton N21 10G Service Guide 31 Reinstalling the SSD Module 1. Insert the SSD module into the mainboard. 2. Secure the SSD module to the mainboard using two screws.[...]

32 V eriton N21 10G Service Guide Reinstalling the WLAN Module 1. Detach the WLAN module from the mainboard. 2. Secure the WLAN module to the mainbo ard using one screw . 3. Connect the antenna cables to the WLAN card. NOTE: For reference during machine reassembly , note which cab le color corresponds to the main (white) a nd auxiliary (black) conn[...]

V eriton N21 10G Service Guide 33 Reinstalling the S peaker Module 1. Place the speaker module into the chassi s. 2. Secure the speaker module to the chassis using two screws. 3. Connect the speaker cable to the mainboard.[...]

34 V eriton N21 10G Service Guide Reinstalling the Heat sink Assembly W ARNING: The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or with your bare hands. 1. Place the heatsink assembly into the mainbo ard. 2. T igh ten the six screws that secu re the heatsink assembly to the mai nboard.[...]

V eriton N21 10G Service Guide 35 Reinstalling the Side Panel 1. Place the side panel into the chassis then press on all sides until it latches into place. 2. Secure the side panel to the chassis using four screws.[...]

36 V eriton N21 10G Service Guide Removing the Computer S tand 1. Push the computer stand into the chassis. 2. Secure the computer stand to the chassis using one screw .[...]

V eriton N21 10G Service Guide 37 T roubleshooting This chapter lists the POST error indicators and BIOS beep co des, as well as general troubleshooti ng instructions. Hardware Diagnostic Procedure 1. Obtain as much detail as possible about the symptoms of the system failure. 2. V erify the symptoms by atte mpting to recreate the fail ure by ru nni[...]

38 V eriton N21 10G Service Guide System Internal Inspection 1. T urn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all co nnected peripheral de vices from the computer . 4. Place the computer on a flat, steady surface. 5. Remove the side panel as described in page 15 [...]

V eriton N21 10G Service Guide 39 S tatus Codes SEC S tatus Codes PEI S tatus Codes 0xF9 – 0xFF Recovery errors (PEI) Checkpoint Description 0x1 Power on. Reset type detection (soft/hard). 0x2 AP initialization befo re microcode loading 0x3 North Bridge initialization before microcode loading 0x4 South Bridge initialization before mi crocode load[...]

40 V eriton N21 10G Service Guide S3 Resume Progress Codes Recovery Progress Codes DXE S t atus Codes 0x33 CPU post-memory initialization. Cache initialization 0x34 CPU post-memory initialization. Applic ation Processor(s) (AP) initialization 0x35 CPU post-memory initialization. Bo ot S trap Processor (BSP) selection 0x36 CPU post-memory initializa[...]

V eriton N21 10G Service Guide 41 0x65 CPU DXE initialization (CPU module specific) 0x66 CPU DXE initialization (CPU module specific) 0x67 CPU DXE initialization (CPU module specific) 0x68 PCI host bridge initialization 0x69 North Bridge DXE initialization is started 0x6A North Bridge DXE SMM initializati on is started 0x6B North Bridge DXE initial[...]

42 V eriton N21 10G Service Guide CPU Exception S tatus Codes 0xA5 SCSI initialization is started 0xA6 SCSI Reset 0xA7 SCSI Detect 0xA8 SCSI Enable 0xA9 Setup V erifying Password 0xAA Reserved fo r ASL (see ASL S tatus Codes section below) 0xAB S tart of Setup 0xAC Setup Input W ait 0xAD Ready T o Boot event 0xAE Legacy Boot event 0xAF Exit Boot Se[...]

V eriton N21 10G Service Guide 43 ASL S t atus Codes OEM-Reserved S tatus Codes 0x12 Machine Check 0x13 SIMD Floating point exception Checkpoint Description 0x01 System is entering S1 sleep state 0x02 System is entering S2 sleep state 0x03 System is entering S3 sleep state 0x04 System is entering S4 sleep state 0x05 System is entering S5 sleep stat[...]

44 V eriton N21 10G Service Guide POST Error Indicators When a system error is detected during POST (Power On Self T ext), the Setup utilit y wi ll switch to diagnostic mode and will either: • Displays a POST error message, or • Emits a series of beep codes POST Error Messages POST error messages tell user s what failure the system has detected[...]

V eriton N21 10G Service Guide 45 S3 Resume Error Codes Recovery Error Codes DXE Error Codes Checkpoint Description 0xE8 S3 Resume Failed in PEI 0xE9 S3 Resume PPI not Found 0xEA S3 Resume Boot Script Error 0xEB S3 OS W ake Error 0xEC-0xEF Reserved for futu re AMI error codes Checkpoint Description 0xF8 Recovery PPI is not available 0xF9 Recovery c[...]

46 V eriton N21 10G Service Guide Beep Codes When no error message is displayed but the computer stops during POST , li sten for beep codes. PEI Beep Codes DXE Beep Codes Undetermined Problems Follow the procedures below to isolate the fa ili ng FRU. Do not isolate non-defe ctive FRU. 1. Power off the computer . 2. Visually check them for damage. I[...]

V eriton N21 10G Service Guide 47 Clearing CMOS Y ou may need to cl ear the Setup configuration values (C MOS) if the configuration ha s been corrupted, or if incorrect settings made i n the Setup Utility ca used erro r messages to be unreadable. Th is procedure will clear the BIOS supervisor p assword as well. Use the CMOS1 jumper to clear the CMO[...]

48 V eriton N21 10G Service Guide BIOS Recovery When you boot up the co mputer and you hear one long beep, followed by a shorte r one, the system BIOS is damaged. This maybe cause by an inte rruption during a BIOS flas h procedure (e.g. a power ou tage) or a corrupted BIOS code, which will cause the system to go into an unb ootable state.Y ou need [...]

V eriton N21 10G Service Guide 49 This chapter shows the block diagram and boar d layo ut of the V eriton N21 10G computer . Block Diagram The core subsystems of the V eri ton N21 10G computer are depicte d in the following block diagram: System Architecture Chapter 5[...]

50 V eriton N21 10G Service Guide Mainboard Layout (top) This section shows the ma jor mainboard components (top view). No. Label Descripti on No. Label Descript i on 1 J82 Rear USB 3.0 port 12 J75 Front headphone jack 2 J9 LAN connector 13 SKT4 Front USB 2.0 port 3 J64 HDMI port 14 SKT5 Front USB 2.0 port 4 J65 HDMI port 15 CR15 LAN LED 5 J81 Rear[...]

V eriton N21 10G Service Guide 51 Mainboard Layout (bottom) This section shows the ma jor mainboard components (bottom view). No. Label Descripti on No. Label Descript i on 1 XMM2 DIMM Slot 2 2 XMM1 DIMM Slot 1[...]

52 V eriton N21 10G Service Guide Jumper Setting This section explains how to set the jump er for correct configuration of the main board. Jumpers with more than one pin are numbered. When se tting a jumper , en sure that the jump er caps are placed on the correct pins. The following ill ustration show s the location of CMOS1: The following table s[...]

V eriton N21 10G Service Guide 53 This chapter gives you the FRU (Field Replaceabl e Unit) listing of the V eriton N21 10G ThinClient computer global configurations. Refer to this li st when or dering for repair part s or fo r RMA (Return Merchandise Authorization). IMPORT ANT When ordering FRU parts, check the most up-t o-date information availabl[...]

54 V eriton N21 10G Service Guide Exploded Diagram No. Description Part No. 1 T op cover assembly (Side Panel) 60.3HH02.001 2 Thermal module assembly 60.3HH09.001 3 Screw M3 X 6L 86.00B75.240 4 Mainboard 81.3HH10.013G 5 Rear IO bracket assembly 60.3HH06.001 6 Auxiliary antenna 25.90ADA.001 7 Bottom cove r assembly 60.3HH05.001 8 Computer stand/base[...]

V eriton N21 10G Service Guide 55 V eriton N21 10G FRU List ACER_VN21 10G_TC6(NO:91.3HH01.001G) Category Part Name Desc ription Acer Part No. ADAPTER ADAPTER 48W 12V/4A AU- 799IN ADP 48W 12V/4A AU- 799IN P A40NX-TC6 25.VFTD1.001 BOARDS WLAN 802.1 1ABGN +BT4.0 COMBO CARD AR9462 WLAN 802.1 1ABGN +BT4.0 COMBO AR9462 DA.VFT1 1.001 CABLES POWER CORD 1 1[...]

56 V eriton N21 10G Service Guide HDD/HARD DISK DRIVE SSD-M 16GB SANDISK SDSA5AK-016G SA T A MLC FW:V .10.02.00 SSD-M 16GB SANDISK SDSA5AK-016G HALF-SLI KN.16G0D.0 01 SSD-M 8GB SANDISK SDSA5AK-008G SA T A MLC FW:V .10.02.00 SSD-M 8GB SANDISK SDSA5AK-008G HALF- SLIM KN.8GB0D.00 1 HEA T SINK THERMAL MODULE ASSY THERMAL MODULE T56N TC6 60.VFTD1.004 KE[...]

V eriton N21 10G Service Guide 57 SCREWS SCREW M2 CAP L4 NI SCRW M2 CAP L4 NI 86.NBY01.003 SCREW SCRW M3 CAP D7 6L NI H801 86.U5P01.001 SCREW MACH M1.4 L8 NI SCRW MACH M1.4 L8 NI 86.VFTD1.001 SCREW BI M3 L10.0 BLACK ZN SCRW BI M3 L10.0 BLACK ZN 86.VFTD1.002 SPEAKER SPEAKER SPEAKER L04020A-176-2 TC6 23.VFTD1.001 Category Part Name Desc ription Acer [...]

58 V eriton N21 10G Service Guide[...]

V eriton N21 10G Service Guide 59 This section provides technica l specifications for the system. Processor System Board Major Chips Item Sp ecification Ty p e AMD Fusion Processor Number G-T56N Number of Cores Dual Clock S peed (GHz) 1.65 T u rbo S peed (GHz) N/A Cache Size (MB) 1 Thermal Design  Power (W) 18 Item Sp ecification System Core Log[...]

60 V eriton N21 10G Service Guide System Memory System BIOS Solid S t ate Disk (SSD) Drive Item Specification Controller Integrated in the AMD Hudson A55E FCH Number of DIMM slot 2 Maximum memory 4 GB (using two 2 GB modules) Data rate 1066/1333/1866 MT/s Supported capacities 2 GB DIMM type 204-pin DDR3 SO-DIMM Supported brands Nanya, Hynix, Samsun[...]

V eriton N21 10G Service Guide 61 Network Interface SA T A Interface Audio Interface Item Specification LAN Controller BCM57781B0KMLG QFN Support s LAN Protocol 10 /100/1000 Mbps LAN Connector T ype RJ45 Item Specification SA T A Co ntroller Embedded SA T A controller Connectors One SA T A 3.0 interface Item Specification Audio Controller Realtek A[...]

62 V eriton N21 10G Service Guide[...]

63 A audio headphone jack 3 , 4 microphone jack, rear 4 B Basic Input/Output System, see BIOS 5 beep codes 46 BIOS 60 checkpoints 38 clear CMOS 47 CMOS RAM 5 configure 5 crisis recovery disk 48 overview 5 recovery 48 vendor 60 Version 60 BIOS menus Advanced 8 Boot Options 11 Exit 11 Integrated Peripherals USB Device Setting 9 Miscellaneous 9 PC Hea[...]

64 P PC Card 61 PCMCIA 61 PhoenixBIOS Setup Utility , see BIOS Setup 5 POST , see Power-On Self-T est 39 , 40 , 42 , 43 power button/indicator 3 specifications 1 Power-On Self-T est beep codes 46 checkpoints 39 , 40 , 42 , 43 error messages 44 processor 59 R Return Merchandise Authorization 53 RMA, see Return Merchandise Authorization 53 S side pan[...]

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