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Un buon manuale d’uso
Le regole impongono al rivenditore l'obbligo di fornire all'acquirente, insieme alle merci, il manuale d’uso Alienware Aurora ALX. La mancanza del manuale d’uso o le informazioni errate fornite al consumatore sono la base di una denuncia in caso di inosservanza del dispositivo con il contratto. Secondo la legge, l’inclusione del manuale d’uso in una forma diversa da quella cartacea è permessa, che viene spesso utilizzato recentemente, includendo una forma grafica o elettronica Alienware Aurora ALX o video didattici per gli utenti. La condizione è il suo carattere leggibile e comprensibile.
Che cosa è il manuale d’uso?
La parola deriva dal latino "instructio", cioè organizzare. Così, il manuale d’uso Alienware Aurora ALX descrive le fasi del procedimento. Lo scopo del manuale d’uso è istruire, facilitare lo avviamento, l'uso di attrezzature o l’esecuzione di determinate azioni. Il manuale è una raccolta di informazioni sull'oggetto/servizio, un suggerimento.
Purtroppo, pochi utenti prendono il tempo di leggere il manuale d’uso, e un buono manuale non solo permette di conoscere una serie di funzionalità aggiuntive del dispositivo acquistato, ma anche evitare la maggioranza dei guasti.
Quindi cosa dovrebbe contenere il manuale perfetto?
Innanzitutto, il manuale d’uso Alienware Aurora ALX dovrebbe contenere:
- informazioni sui dati tecnici del dispositivo Alienware Aurora ALX
- nome del fabbricante e anno di fabbricazione Alienware Aurora ALX
- istruzioni per l'uso, la regolazione e la manutenzione delle attrezzature Alienware Aurora ALX
- segnaletica di sicurezza e certificati che confermano la conformità con le norme pertinenti
Perché non leggiamo i manuali d’uso?
Generalmente questo è dovuto alla mancanza di tempo e certezza per quanto riguarda la funzionalità specifica delle attrezzature acquistate. Purtroppo, la connessione e l’avvio Alienware Aurora ALX non sono sufficienti. Questo manuale contiene una serie di linee guida per funzionalità specifiche, la sicurezza, metodi di manutenzione (anche i mezzi che dovrebbero essere usati), eventuali difetti Alienware Aurora ALX e modi per risolvere i problemi più comuni durante l'uso. Infine, il manuale contiene le coordinate del servizio Alienware in assenza dell'efficacia delle soluzioni proposte. Attualmente, i manuali d’uso sotto forma di animazioni interessanti e video didattici che sono migliori che la brochure suscitano un interesse considerevole. Questo tipo di manuale permette all'utente di visualizzare tutto il video didattico senza saltare le specifiche e complicate descrizioni tecniche Alienware Aurora ALX, come nel caso della versione cartacea.
Perché leggere il manuale d’uso?
Prima di tutto, contiene la risposta sulla struttura, le possibilità del dispositivo Alienware Aurora ALX, l'uso di vari accessori ed una serie di informazioni per sfruttare totalmente tutte le caratteristiche e servizi.
Dopo l'acquisto di successo di attrezzature/dispositivo, prendere un momento per familiarizzare con tutte le parti del manuale d'uso Alienware Aurora ALX. Attualmente, sono preparati con cura e tradotti per essere comprensibili non solo per gli utenti, ma per svolgere la loro funzione di base di informazioni e di aiuto.
Sommario del manuale d’uso
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Pagina 1
ALIENWARE ALX DE SKT OP MANUAL The cont ents herein are s ubject t o c hang e without notice. ©1996-2006 A lienware C orporation. A ll ri ghts reserved. Repr oduction of this manua l in any manner w ithout the prior writt en permis sion of Alienw are C orporation i s strictly pr ohibit ed. T r ademark s used in thi s m anual: Alienw are, Alienlc e[...]
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Alienw are ALX D esktop Manual 2 C ONTENTS Introduction, 5 Chapter 1 Sy stem Pr eparation and Set up, 7 When y our C omputer Fir st Arriv es, 8 Loc ation and Po sitioning of Y our C omp uter , 8 Getting to Know Y our C omput er , 9 Front I/O P orts and Fe atures, 10 Re ar Ports and Fe ature s, 11 Ac c ess ing S yst em Drives, 13 C onnecting Monit o[...]
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Alienw are ALX D esktop Manual 3 Us ing Digital Fla sh Media, 32 C onnecting t o the Internet, 32 C onnecting t o a Home Network, 32 Pow er Manag ement, 3 3 Chapter 3 Inst allin g Additional or Rep lac ement C omponents, 35 Remo ving the Side P anel, 36 Inst allin g Expans ion C ards, 37 Inst allin g a PCI Express x16 Video C ard, 37 Inst allin g a[...]
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Alienw are ALX D esktop Manual 4 Monitor , 56 Mouse, 57 Pow er , 57 Printer , 58 Speak ers, 58 Expans ion Cards, 59 Game C ontroll ers, 59 Appendix A Microsoft Critic al Updat es, 61 Appendix B General And Electric al Safety Prec autions, 63 Appendix C T erms And C onditions Agreement, 65 Appendix D Limited Product W arranty; Discl aimer Of W arran[...]
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Alienw are ALX D esktop Manual 5 INTRODUCTION Dear V alued Alienwar e Cu stomer , W elcome to the Alienw are f amily . W e are thrilled to include you among the grow ing number of s avvy computer u sers who h ave c hosen to purc hase a product rec ognized for its award winning c ombination of quality and innovation. B ecause we are h ardcor e compu[...]
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Alienw are ALX D esktop Manual 7 CHAP TER 1: S Y STEM PREP ARA TION AND SETUP[...]
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Alienw are ALX D esktop Manual 8 CHAP TER 1: SY STEM PREP ARA TION AND S ETUP When Y our C omputer First Arrives Befor e setting up y our comput er or components, pl ease in spect all it ems for an y phys ical damage that may hav e occ urred during shipment. Report any damag ed items t o customer servic e within 5 days of rec eiving the shipment. S[...]
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Alienw are ALX D esktop Manual 9 Getting to Kno w Y our C omput er This section of Chapt er One prov ides es sential information about your new c omputer to f amiliariz e you w ith its various features and get y ou up and running quic kly . Front I/O P or ts and Fe ature s Pow er Button Pres s the power b utton onc e to turn on your c omputer . The[...]
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Alienw are ALX D esktop Manual 10 FireWir e (IEEE1394) C onnect high-speed FireW ire (also known a s IEEE1394) devic es suc h as digit al camc orders and extern al h ard disk drives. Line In C onnect audio devic es s uc h as a s tereo microphone, MP3 p lay er, or an y other audio sourc e usin g a 1/8” mini-jac k. Line Out C onnect stereo he adpho[...]
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Alienw are ALX D esktop Manual 11 Re ar Por ts and F eatur es V entilation - Do not bloc k Power s upply sw itch I - On / O - Off Left and right panel relea se latc hes Power soc ket V entilation - Do not bloc k Rear I/O ports DVI di splay port 2 DVI di splay port 1 S- Video por t 1 DVI di splay port 4 (optional) DVI di splay port 3 (optional) S- V[...]
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Alienw are ALX D esktop Manual 12 Pow er Supply Sw itc h M ak e su re t h e p o w er s up p l y s w i t c h i s i n th e on p os it io n be fo r e p o w er in g on yo ur c om pu t e r . Pow er Soc ket Pl ug the po we r c or d int o th e po wer cor d so ck et and plu g th e o ther en d in to a gr oun ded po we r ou tl et, a g ro u nde d po wer stri [...]
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Alienw are ALX D esktop Manual 13 D VI Disp lay Por t 3 (Option al) If your c omputer is configured with two gr aphics car ds and you woul d lik e to use more than two monit ors, connect your third monitor to thi s por t. For detail ed information on connectin g monitors t o your c omputer, see C onnecting Monitors in this chapt er. Note: This por[...]
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Alienw are ALX D esktop Manual 14 C onnecting Monitors In addition to CR T and L CD displa ys, y our system also supports the use of multiple monitors. It can also be outp ut to a TV with an availab le S- Video input. T o connect multipl e monitors, a D VI-to- VGA adapter m ay be nec essary . For more information on mu ltiple monitors, see C onnect[...]
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Alienw are ALX D esktop Manual 15 C onnecting an Analog Monitor An analog monitor c an be connected to your c omputer the s ame way a digital monit or can be c onnected; however , y ou wil l need a D VI-to-VGA a dapter in order to a dapt your comp uter’s D VI displa y port to an analog c onnection. C onnecting Multipl e Monitors Up to two monit o[...]
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Alienw are ALX D esktop Manual 16 C onnecting a T V A TV with an avail able S- Video input can be connected u sing an S-V ideo cable. These cab les can be pur c hased at home electronics ret ailers. For more inf ormation about your T V’s avail able video inputs, ref er to the telev is ion’s manual. T o connect a TV to y our comp uter: 1. C onne[...]
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Alienw are ALX D esktop Manual 17 C onnecting to an NVIDIA® SLI™ Graphics C onfiguration SLI-enab led graphic s pro vides hardw are support for one D VI-I monitor or one VGA monitor us ing a D VI-to- VGA adapter . The fol lowing sho ws how t o connect your di splay t o an SLI graphics configuration: C onfig uri ng an SLI G r ap hi c s C onfi[...]
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Alienw are ALX D esktop Manual 18 Enab ling Multip le Monitors with NVIDIA Ba sed Graphic s Use the nV iew Displ ay Settin gs c ontrol panel t o enabl e multiple monitor s. A c c e s s i n g nV ie w Di sp l ay Se tt i n gs f ro m t h e W i n d o ws C o nt ro l P an el From the W indows® t ask bar: 1. C lick the St ar t button (Windo ws® logo) 2. [...]
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Alienw are ALX D esktop Manual 19 C onnecting to an A TI Cros sFire™ Graphics C onfiguration Cr ossFire-en abled graphics provides hardw are support for one D VI-I monitor or one VGA monitor us ing a D VI-to- VGA adapter . The fol lowing sho ws how t o connect your di splay t o a Cr ossFire gr aphics configur ation: DVI C onnector DVI C onnecto[...]
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Alienw are ALX D esktop Manual 20 C onfiguring a Cr ossFir e Graphic s C onfiguration w ith Multipl e Disp lay s Disp lay support is only av ailable through the C rossFire™ Inter connect cab le when Cr ossFire™ i s active. Thi s arrangement ensures the highe st pos sible performanc e. When Cr ossFire i s active other displ ay devic es connect[...]
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Alienw are ALX D esktop Manual 21 Enab ling Multip le Monitors with A TI Ba sed Graphics Use the Di spla ys M anager of the Cataly st ™ C ontrol C enter software to en able mu ltiple monitors. The Displa ys M anager i s availab le in both Stand ard and Advanc ed views of the C atalys t ™ C ontrol C enter software. Launc hing C atalyst ™ C ont[...]
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Alienw are ALX D esktop Manual 22 T o Enable a Secondary Di spl ay D evic e C lic k the Wizar d button and fol low the instructions to enab le C lone Mode. Note: A sec ondary displ ay devic e can be a flat panel displ ay, CR T monitor, TV , or V CR. T o Enable a Secondary Di spl ay D evic e 1. Open C atalyst C ontrol C enter in Advanc ed mode. 2. [...]
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Alienw are ALX D esktop Manual 23 Sound Bl ast er X -Fi Serie s Sound Bl aster X-Fi series sou nd cards do not feature an on boar d Game/MIDI port; inst ead, thi s c ard feat ures an AD_LINK port . Sou nd Blaster X -Fi sound c ard outputs ar e detail ed below from left t o right: Sound Bl aster X-Fi Inputs / Outp uts AD_LINK AD_LINK C onnector C on[...]
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Alienw are ALX D esktop Manual 24 C onnecting K eyboar ds and Mic e C onnecting a K eyboard 1. L ocate the (p urple) PS/2 port at the bac k of the comput er . 2. Properly orient the keybo ard’s P S/2 connector w ith this port and gently push unti l the c onnector is fully inser ted. Do not for c e the connect or into the port. If you are u nable [...]
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Alienw are ALX D esktop Manual 25 For further information, p lea se refer to your printer’s documentation. C onnecting a Print er C onnecting a Plug and Play Printer If your printer sup ports plug and play , Windows V ista wi ll det ect it and att empt to inst all the printer automatic ally . In some cases, Windows may require a driv er for the p[...]
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Alienw are ALX D esktop Manual 27 CHAP TER 2: USING Y OUR SY STEM[...]
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Alienw are ALX D esktop Manual 28 CHAP TER 2: USING Y OUR S YSTEM C onnecting USB Devic es Plug the USB devic e into an availab le USB port on y our comput er. Windows Vist a wil l detect the dev ic e and attempt to in stall the ap propriate driver aut omatic ally . In some ca ses, W indows may require a driver. This driver i s located on the softw[...]
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Alienw are ALX D esktop Manual 29 CD-R/W Writer A CD-RW drive c an read CD-ROM, CD-R and CD-R W media. It c an also rec ord to CD-R or CD-RW media. It c annot re ad any type of D VD media or write to any type of D VD-RW medi a. D VD-ROM Rea der A D VD-ROM drive can r ead CD-ROM, CD-R, CD-R W and D VD media. Some can r ead D VD-RW media. D VD-ROM Re[...]
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Alienw are ALX D esktop Manual 30 Y ou can ea sily identify and distingui sh the optical drives install ed in y our comput er by looking f or the below logos on the front of eac h drive. These logos are used to indicate eac h drive’s res pective cap abilities and media comp atibility . Play ing a DVD T o pl ay a D VD u s in g C yb er Li nk P ow e[...]
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Alienw are ALX D esktop Manual 31 W riting a CD or D VD T o wr i t e a CD o r D VD : C lic k Start (Windo ws® Log o) > All Programs > Nero 7 Es sentials > Nero StartSmart Essenti als Select the type of CD or D VD you w ish to creat e from the menu. Fol low the Nero Expre ss E ssentials on-screen instruction s. C op yi ng a C D o r D VD : [...]
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Alienw are ALX D esktop Manual 32 Us ing Digit al Fl ash Medi a (Optional Media R eader / Writer) Insert a supported media c ard into the c orrect media slot in the digit al flash media rea der / writer . W ind ow s wi ll r e ad t he m ed ia an d pr es en t a w in do w c on t ai ni n g th e me di a c ar d’s c on te nts . C onnecting to the Inter[...]
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Alienw are ALX D esktop Manual 33 Pow er Manag ement T o customize your computer’s power settings: 1. C lick St ar t (Windows® L ogo) > C ontrol P anel . 2. C lick ‘Cl assic V iew’ from the task panel. 3. Doub le-clic k on the ‘P ower Options’ icon. 4. Select a power plan from the option s show . T o customiz e specific settings, cli[...]
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Alienw are ALX D esktop Manual 35 CHAP TER 3: INST ALLING ADDITIONAL OR REPLA CEMENT C OMPONENTS[...]
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Alienw are ALX D esktop Manual 36 CHAP TER 3: INST ALLING ADDITIONAL OR REPLA CEMENT C OMPONENTS This c hapter pro vides inform ation about ins tallin g, unin stal ling, and repl acing sy stem components. Refer t o the tec hnical refer ence pr ovided on your system’s Windo ws D esktop for more inform ation about y our system’s exp ansion s lots[...]
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Alienw are ALX D esktop Manual 37 Ins ta llin g Expans ion Car ds Inst alling a PCI Expres s x16 Video C ard Done properly , instal ling a v ideo card is a simple pr oce ss. T o begin, ensure th at any previou s v ideo card drivers have been u ninst alled. After Window s ha s complet ed unin stal ling the v ideo card’s drivers, restart the c ompu[...]
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Alienw are ALX D esktop Manual 38 Inst alling PCI Expr ess x16 video cards in a dual card c onfiguration Graphic s C ard Bridge Pow er C onnectors (2) Dual-PCI Expres s Graphic s C ards Inst alling a PCI Expr ess x16 video card in a s ingle c ard c onfiguration PCI Expres s x16 car d PCI Expres s x16 car d slot Securing T ab[...]
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Alienw are ALX D esktop Manual 39 Inst all the new video c ard by c arefully in ser ting it into the motherboard’s PCI-E X16 slot. Gen tly ap ply pr es sur e ev enl y acr os s t he l ength of th e v ideo ca rd u nti l i t i s f ull y se ate d i n th e P CI-E X1 6 sl ot. I f yo ur m oth erbo ard’ s P CI -E X1 6 s lot fe atu re s a n i nte gr ate[...]
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Alienw are ALX D esktop Manual 40 Inst alling PCI Expr ess card s Us ing a Phillip s screwdriver , remove the c ard’s fa stening sc rew and k eep it s afely where it w ill not be lost; y ou wil l need it t o secure the new c ard. C areful ly remove the car d from its PCI slot. Inst all the new PCI card b y carefu lly in ser ting it into the s ame[...]
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Alienw are ALX D esktop Manual 41 Hard Disk Drives 1. Di sconnect the drive’s S A T A power cabl e. 2. Di sconnect the drive’s S A T A data cab le. 3. R emove the drive b y pulling its release t abs t ogether and sliding it out of the drive c age. 4. R emove the drive r ails from the drive. 5. Chec k the new drive’s document ation to be sure [...]
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Alienw are ALX D esktop Manual 42 CD-RW , DVD/CD-RW , or DVD±R/W Drives 1. Di sconnect the drive’s Molex power cab le. 2. Di sconnect the drive’s A T A data cab le. 3. G ent ly pu ll ou twa rd o n t he d riv e r el ea se cl ip l oc ate d o n th e s ide of th e opt ica l drive c age and pul l the drive forward and out of the drive bay . 4. Slid[...]
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Alienw are ALX D esktop Manual 43 Remo ving a M emory Module Pres s outwar d on the retention clip s at eac h end of the module. This wi ll r elea se the module from the memory soc ket. Inst alling a Memory Module 1. P re ss ou twa rd on the r eten tion c lip s at ea ch end of th e emp ty mem ory s oc ke t. 2. Orient the memor y module so that any [...]
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Alienw are ALX D esktop Manual 45 CHAP TER 4: S Y STEM RE C O VERY[...]
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Alienw are ALX D esktop Manual 46 CHAP TER 4: SY STEM RE C OVERY AlienRe spawn 1.0 Ba sed on a unique im age of your personal sy stem hard drive cr eated b y Alienw are tec hnicians, AlienR espa wn enabl es a quic k and conv enient re storation of your syst em to the c ondition in whic h it wa s shipped. The A lienResp awn kit includes the Boot CD [...]
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Alienw are ALX D esktop Manual 47 9. O nc e t he Alie nRe spa wn p ro c ess h a s com ple te d you r s yst em w il l h ave b een rest ored to original factory stat us. Remo ve and saf ely stor e y our AlienRe spawn Im age D VD in a secure location and res tart y our system. 10. Y our system w ill now res tart into its origin al factory c onfigurat[...]
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Alienw are ALX D esktop Manual 48 Rec overy Disc In order to st art the reco ver y proc ess, you w ill need to m ake s ure y ou have the Alienw are Rec overy Disc and M aster CD . The Alien ware Ma ster CD contain s drivers original ly ins tall ed on your c omputer. Y ou can also do wnload driv ers and softwar e from www .alienware. com . Performin[...]
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Alienw are ALX D esktop Manual 49 CHAP TER 5: TROUBLE SHOO TING[...]
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Alienw are ALX D esktop Manual 50 CHAP TER 5: TROUBLESHOO TING When trouble shooting y our comp uter , plea se remember the follow ing saf ety guidelines: • Befor e touc hing any of the c omputer’s internal components, touc h an unpaint ed portion of the ch assi s. Doing so wil l safely disc harge an y static electricity , whic h could dam age [...]
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Alienw are ALX D esktop Manual 51 Softwar e Diagnostic T ools Bac kup and g eneral Mainten ance • Alwa ys b ac kup your important dat a and keep copie s of your oper ating syste m an d s oftw are saf e. D on’t fo rg et to n ote the Ser ial num ber s i f yo u ar e st orin g th em outs ide of the ir o rig ina l ca ses - e .g . in a CD W al let. ?[...]
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Alienw are ALX D esktop Manual 52 Answ ers to C ommon Pr oblems CD-ROM, D VD-ROM, CD-RW , DVD±RW or Blu-Ray Drive The comp uter does not rec ognize the di sc or driv e: • Chec k to see if the disc is properly in ser ted into the drive with the l abel fac ing up. • T r y another di sc. • Shut down and r estart the c omputer. • C lean the di[...]
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Alienw are ALX D esktop Manual 53 • Shut down and r estart your c omputer . • C lean the Di sc. • Rein stal l the D VD or Blu-Ray pla ybac k softw are prov ided with your sy stem. • T r y another di sc. Some discs m ay have c onflict with the drive if the encodin g on the DVD or Blu-R ay di sc does not matc h the encoding rec ognized by th[...]
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Alienw are ALX D esktop Manual 54 Error: “Non-sy stem di sk or disk error”: • Eject the di sk from the disk ette drive and then pres s ENTER. • The hard driv e is not recognized. • Chec k that the IDE or SA T A contro llers are properly enab led in the BIOS setup utility . T o acc ess the BIO S setup utility , rest art your c omputer and [...]
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Alienw are ALX D esktop Manual 55 W ebs ite c onnection is s low Internet perform anc e can be aff ected by the follow ing factors: • The condition of the telephone or network cab les being used. • Th e c ond itio n o f t he netw ork eq uipm ent at y our IS P . • The graphic s or multimedia on w eb page s. • Multipl e browsers, do wnload s,[...]
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Alienw are ALX D esktop Manual 56 Memory Memory errors detected on st ar t up: • Chec k memor y modules for correct se ating and orientation. Rese at the memory modules if applic able. • C omputers us ing a dual-c hannel memory configur ation require that memory modules be inst alled in pair s. If y ou require ass ist anc e, ple ase c ontact A[...]
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Alienw are ALX D esktop Manual 57 Disp lay ed text is dim, blurry , or other wise diffic ult t o rea d: • Adjust the brightnes s and c ontras t c ontrols. • Chang e disp lay settings. • Move the monit or away from device s that may be c ausing el ectrical interferenc e suc h as telev isions, u nshielded spe akers, fluores cent lights and me[...]
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Alienw are ALX D esktop Manual 58 Print er The printer wi ll not t urn on: • Chec k that the power c ord is properly connected to a wal l outlet. • Chec k that the wal l outlet is working properly b y testing it with another devic e suc h a s a rad io o r l amp th at y ou kn ow w ork s. If the w all ou tl et is not wo rki ng , pl ea se c ont ac[...]
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Alienw are ALX D esktop Manual 59 Expan sion C ar ds The comp uter does not rec ognize a PCI or AGP c omponent: • Chec k that the c ables are properly connect ed to the PCI or AGP component by the devic e that require s it, suc h as a monitor t o a video c ard. • Chec k that the c ables are not damag ed or that the pin s are not bent or br oken[...]
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Alienw are ALX D esktop Manual 60[...]
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Alienw are ALX D esktop Manual 61 APPENDIX A: MICRO SOF T CRITICAL UPDA TES Y our new Alienware sy stem was updated w ith the lates t avai labl e Microsoft Windows Update s at the time of shipping in order to ensur e the highest po ssib le level of sy stem stab ility , security , and performanc e; however , due to the frequency with whic h Microsof[...]
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Alienw are ALX D esktop Manual 63 APPENDIX B: GENERAL AND ELECTRICAL S AFET Y PRE CAUTIONS C omputer Setup • Re ad all instruction s mark ed on the product and in the document ation before operating your c omputer. • Ret ain all s afety and operating in structions. • Never use thi s product near wat er or a heat sour ce. • Only set -up the [...]
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Alienw are ALX D esktop Manual 64 When Y ou Shou ld C ontact Alienw are • The power c ord or plug i s dam aged. • The comp uter ha s ha d liquid spil led into it. • The comp uter wa s dropped or the c ase was damaged. • Normal operation of the c omputer does not occ ur when the operating instruction s are f ollow ed. Repl acement C omponent[...]
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Alienw are ALX D esktop Manual 65 APPENDIX C: TERMS AND C ONDITIONS AGREEMENT Plea se v isit http://www.alienware. com/terms/ to v iew the terms and condition s agreement. W e recommend th at you print a c opy and file it with y our invoice f or future referenc e.[...]
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Alienw are ALX D esktop Manual 67 APPENDIX D: LIMITED PRODUCT WARRANT Y: DISCLAIMER OF WARRANTIE S; AND LIMIT A TION OF LIABILIT Y Limited Product W arranty Plea se v isit http://www.alienware. com/warranty/ t o view the Limit ed Product W arranty , Disc laimer of Warr anties and Limit ation of Liabi lity . Obtainin g W arranty Ser vice Plea se con[...]
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Alienw are ALX D esktop Manual 68 Sy stems R eturned to A lienwar e for Rep air If the T echnic al S upport represent ative determines that your system mus t c ome bac k to Alienw are for rep air, you will be issued an RMA number . Be sure to fol low all of the return in structions completely as al l systems arriving at Alienwar e without a valid R[...]
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Alienw are ALX D esktop Manual 69 Repl acing a Defectiv e C omponent If a T echnic al S upport represent ative determines that a c omponent is def ective, y ou wil l be i ssued an RMA number . All c omponents arriving at A lienware w ithout a valid RMA number wil l be ref used and returned t o sender. The two options f or returning defective c ompo[...]
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Pagina 70
Alienw are ALX D esktop Manual 70 The carrier’s shipping document must be printed cle arly and include: 1. The RMA number next to your name 2. T otal declared value (Insuranc e 3. Pac kage w eight 4. Y our return a ddres s C ontact Alienw are to sc hedule a pic kup. Y ou will have up to five bus iness day s to ship the defective c omponent(s) ba[...]
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Pagina 71
Alienw are ALX D esktop Manual 71 30-day Money B ac k Guarantee In addition to the s tandard w arranty , Alienwar e offers a 30-d ay money bac k guar antee on every syst em. If y ou are not sati sfied with y our system, y ou may return it within 30 day s for a ref und. The refund wil l only be i ssued for the amou nt of the sal e and wil l not inc[...]
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Pagina 72
Alienw are ALX D esktop Manual 72 APPENDIX E: C ONT ACTING ALIENWARE Sales Our sal es te am is avail able Monday thr ough Friday , to meet all your comp uter sal es needs. They spec ialize in mak ing sure you get exactly the c omputer y ou want. ALX Sales T oll-Free Sales in the US and C anada: 1-888-ALIENALX (254-3625) Sales Email: ALXsal es@alien[...]
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Pagina 73
Alienw are ALX D esktop Manual 73 T echnic al Support W e have compi led an exten sive Knowl edge Ba se of Frequently Ask ed Questions and their Solutions. Y ou are able to se arch b y k ey words, c ategorie s or both. It i s likely that you w ill find the inform ation needed here. This ar ea is open and does not require warr anty c over age. Go t[...]
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Pagina 74
Alienw are ALX D esktop Manual 74 APPENDIX F: IMPOR T ANT INFORMA TION • PLEASE B ACKUP ANY D A T A Y OU HA VE BEFORE INITIA TING A SY STEM REC O VERY OR SENDING Y OUR S Y STEM IN FOR REP AIR OR UPGRADES. • PLEASE RET AIN ALL BOXES THA T WERE ORIGINALL Y SHIPPED TO Y OU IN CASE Y OU NEED T O RETURN ANY MERCHANDIS E. • PLEASE C ONT ACT OUR SUP[...]