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AltiGen comm 6/2008 4510-0001-6.0 manuale d’uso - BKManuals
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AltiGen comm 6/2008 4510-0001-6.0 manuale d’uso

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Un buon manuale d’uso

Le regole impongono al rivenditore l'obbligo di fornire all'acquirente, insieme alle merci, il manuale d’uso AltiGen comm 6/2008 4510-0001-6.0. La mancanza del manuale d’uso o le informazioni errate fornite al consumatore sono la base di una denuncia in caso di inosservanza del dispositivo con il contratto. Secondo la legge, l’inclusione del manuale d’uso in una forma diversa da quella cartacea è permessa, che viene spesso utilizzato recentemente, includendo una forma grafica o elettronica AltiGen comm 6/2008 4510-0001-6.0 o video didattici per gli utenti. La condizione è il suo carattere leggibile e comprensibile.

Che cosa è il manuale d’uso?

La parola deriva dal latino "instructio", cioè organizzare. Così, il manuale d’uso AltiGen comm 6/2008 4510-0001-6.0 descrive le fasi del procedimento. Lo scopo del manuale d’uso è istruire, facilitare lo avviamento, l'uso di attrezzature o l’esecuzione di determinate azioni. Il manuale è una raccolta di informazioni sull'oggetto/servizio, un suggerimento.

Purtroppo, pochi utenti prendono il tempo di leggere il manuale d’uso, e un buono manuale non solo permette di conoscere una serie di funzionalità aggiuntive del dispositivo acquistato, ma anche evitare la maggioranza dei guasti.

Quindi cosa dovrebbe contenere il manuale perfetto?

Innanzitutto, il manuale d’uso AltiGen comm 6/2008 4510-0001-6.0 dovrebbe contenere:
- informazioni sui dati tecnici del dispositivo AltiGen comm 6/2008 4510-0001-6.0
- nome del fabbricante e anno di fabbricazione AltiGen comm 6/2008 4510-0001-6.0
- istruzioni per l'uso, la regolazione e la manutenzione delle attrezzature AltiGen comm 6/2008 4510-0001-6.0
- segnaletica di sicurezza e certificati che confermano la conformità con le norme pertinenti

Perché non leggiamo i manuali d’uso?

Generalmente questo è dovuto alla mancanza di tempo e certezza per quanto riguarda la funzionalità specifica delle attrezzature acquistate. Purtroppo, la connessione e l’avvio AltiGen comm 6/2008 4510-0001-6.0 non sono sufficienti. Questo manuale contiene una serie di linee guida per funzionalità specifiche, la sicurezza, metodi di manutenzione (anche i mezzi che dovrebbero essere usati), eventuali difetti AltiGen comm 6/2008 4510-0001-6.0 e modi per risolvere i problemi più comuni durante l'uso. Infine, il manuale contiene le coordinate del servizio AltiGen comm in assenza dell'efficacia delle soluzioni proposte. Attualmente, i manuali d’uso sotto forma di animazioni interessanti e video didattici che sono migliori che la brochure suscitano un interesse considerevole. Questo tipo di manuale permette all'utente di visualizzare tutto il video didattico senza saltare le specifiche e complicate descrizioni tecniche AltiGen comm 6/2008 4510-0001-6.0, come nel caso della versione cartacea.

Perché leggere il manuale d’uso?

Prima di tutto, contiene la risposta sulla struttura, le possibilità del dispositivo AltiGen comm 6/2008 4510-0001-6.0, l'uso di vari accessori ed una serie di informazioni per sfruttare totalmente tutte le caratteristiche e servizi.

Dopo l'acquisto di successo di attrezzature/dispositivo, prendere un momento per familiarizzare con tutte le parti del manuale d'uso AltiGen comm 6/2008 4510-0001-6.0. Attualmente, sono preparati con cura e tradotti per essere comprensibili non solo per gli utenti, ma per svolgere la loro funzione di base di informazioni e di aiuto.

Sommario del manuale d’uso

  • Pagina 1

    Advanced Call Router ™ Manual 6/2008 4510-0001-6 .0[...]

  • Pagina 2

    WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunication s system that is immune to this type of crimi nal activ ity. AltiGen Communi catio ns, Inc., will not accept liability for any damages, including long distance[...]

  • Pagina 3

    Advanced Call Router Manual i Contents New in Previous Release, 5.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 To Configure/Run Advanced Call Router . . . . . . . . . . . . . . . . . . . . 2 Advanced Call Router Route Rules . . [...]

  • Pagina 4

    Advanced Call Router Manual ii[...]

  • Pagina 5

    Advanced Call Router Advanced Call Router Manual 1 Advanced Call Router Advanced Call Router is the standard AltiGen Call Router application plu s call router service. A dvanced Call Router requires the purchase and activation of an Advanced Call Router license. Note: The workgroup to which incoming tr unk calls will b e routed via Call Router must[...]

  • Pagina 6

    To Configure/Run Advanced Call Router 2 Advanced Call Router Manual To Configure/Run Advanced Call Router 1. Launch Call Router from the Windows Start menu. 2. Click the Connect button to enter the Call Router Server Name or IP address to connect to, then click OK . To disconnect from this server, click the Disconnect button. 3. Select Operation &g[...]

  • Pagina 7

    Advanced Call Router Advanced Call Router Manual 3 4. In the Logon Info window, enter the Server Name that Advanced Call Router will connect to, along with the Default Virtual Extension and Password then click OK . (Optional) Check Auto Start Service to have Advanced Call Router start routing calls auto matically, after the system restarts or after[...]

  • Pagina 8

    Advanced Call Router Route Rules 4 Advanced Call Router Manual • Add - opens a Custom Record dial og box, where you can creat e a new record and build the c onditions for the record. • Modif y - opens the Customer Record dialog box to modify the record selected in the Record List. • Delete - deletes the record selected in the Record List. •[...]

  • Pagina 9

    Advanced Call Router Advanced Call Router Manual 5 Default Routing Action option s: No Action, Goto Top Level, Repeat Current Level, Call to Extension/Work gro up, Call to Operator, Dial by Name, Collect Extension, Directory Service, Record Message (specify target data in accompanying text box), Mailbox Access, Disconnect, Syst em Callback, Collect[...]

  • Pagina 10

    Advanced Call Router Route Rules 6 Advanced Call Router Manual 3. In the Rule Name fi eld, enter or modi f y th e ru le name. 4. Select the data to match against routing rules. • If Caller Info contains —lets you select Call Route Request data to match against the customer record. a) Select “ Match one ” or “ Match all ” from the drop -[...]

  • Pagina 11

    Advanced Call Router Advanced Call Router Manual 7 For example, if you specify Call ID Data “510252 *,” this will match all Caller IDs 510-252-x xxx. If you specify Call ID Data “510252????,” this will match all Caller ID s 510 252-xxxx. • To specify data from an existing dat abase, right-click the item, select From user database , and en[...]

  • Pagina 12

    Advanced Call Router Route Rules 8 Advanced Call Router Manual Note: Play WG Queue Status - if you select “Play WG Queue Status,” Advanced Call Router must log on as a workgroup extension with password ( View > Show Workgroup Status > Add ) and Call Router’s virtual extension and password. (The virtual extension that Call Rou ter uses d[...]

  • Pagina 13

    Advanced Call Router Advanced Call Router Manual 9 Call Route Request Data The “Call Router Request” message se nt by A ltiServ to Call Router contains data about the incoming call, which Call Router attempts to match against your routing rules. Call Route Request data consists of C aller ID, IVR Path, IVR data an d DNIS, all collected via real[...]

  • Pagina 14

    Advanced Call Router Route Rules 10 Advanced Call Router Manual Note: If no match is found between the Call Route Request Data and the routing rules, the call is routed according to the business rules that check monitored workgroups for the longest ava ilable agent, maximum service level, and min imu m expected delay. Show Workgroup Status To view [...]

  • Pagina 15

    Advanced Call Router Advanced Call Router Manual 11 Enter the workgroup extension as the WorkGroup ID and password , and enter the virtual extension’s passw ord . In the field for Default Wait Time in Queue , type in the desired minutes. (By defau lt, the Extension ID field is grayed out.) • Delete button—click Delete to remove the selected w[...]

  • Pagina 16

    Clearing Advanced Call Router History Data 12 Advanced Call Router Manual Clearing Advanced Call Router History Data To clear data from the Advanced Call Router History wi ndow 1. Go to the direct ory “Program FilesAltiGen Call Router” and locate the Call Router.csv file. 2. Open Call Router.csv and delete all contents. 3. Save and close Call[...]

  • Pagina 17

    Advanced Call Router Advanced Call Router Manual 13 To open the Datasource dialog box, rig ht-click on a data Item you want to specify using information from an existing dat abase. Select From user database : To build a SQL query: 1. Enter User Name and Passw ord information for the database. 2. Enter information for t he database you are querying [...]

  • Pagina 18

    Additional Advanced Ca ll Router Featu res 14 Advanced Call Router Manual requirement to use the same virtual agen t extension if you are writ ing several different queue announcement rules. 2. In MaxAdministrator, you must configure one of the Auto Attendant numbers to which Call Router is a ssigned to “Advanced Call Router.” 1) Enter the same[...]

  • Pagina 19

    Advanced Call Router Advanced Call Router Manual 15 For Sales, you create a rule as shown below.[...]

  • Pagina 20

    Additional Advanced Ca ll Router Featu res 16 Advanced Call Router Manual Similarly, for Support, you create a rule as show n below .[...]

  • Pagina 21

    Advanced Call Router Advanced Call Router Manual 17 In the Monit or window, clic k Add to log on to Sales, entering both the workgroup extension & password and the virtu al extension & password you specified in the “Auto Attendan t Sales Queue Announcement” rule:[...]

  • Pagina 22

    Additional Advanced Ca ll Router Featu res 18 Advanced Call Router Manual In the Monitor window, click Add to log on to Support, entering bot h the workgroup extens ion & pa sswo rd and the virtual extension & password you specified in the “Auto Attendant Sales Queue Anno uncement” rule:[...]

  • Pagina 23

    Advanced Call Router Advanced Call Router Manual 19 The Monitor window shows that Call Router is logg ed on to both workgroups. Calls to each workgroup will be checked against the rules and will trigger a queue annou ncement if a match is found and all agents are busy. Testing Call Router To test the performance of Call Rout er, you can access a te[...]

  • Pagina 24

    Testing Call Router 20 Advanced Call Router Manual To test Call Router: 1. With Call Router function sto pped, go to Test in the Tool drop-down list of the Call Router main men u for the Te st dial og bo x. 2. In the Configuration fields, you can input the following test parameters: • Number of concurrent calls • Interval between calls • Numb[...]

  • Pagina 25

    Advanced Call Router Advanced Call Router Manual 21 The total calls processed and average time per call will be upda ted in real-time during the test. You will know how many calls were processed and the average resp onse time per call at that time. 4. After the test has finished, the title of the Test dialog box will be shown as “ Test(Stopped) .[...]

  • Pagina 26

    Testing Call Router 22 Advanced Call Router Manual Testing SQL Server Database To test SQL server database acce ss performance of Call Router: 1. Add a database for the SQL server. For example, for a database “calld b” and table name “RTMCALL”, 10,000 records are added to the table. Note: Because the data of DDR request has been hard coded,[...]

  • Pagina 27

    Advanced Call Router Advanced Call Router Manual 23 The “TestSQL” is the newly added da ta source. This data source is connected to the SQL server’s “calldb” database. 3. In Call Router, add a rule to access database.[...]

  • Pagina 28

    Testing Call Router 24 Advanced Call Router Manual You can change the rule configuration to fit your ow n condi tions. During the test, Call Router will use this rule to match the DDR request. When using this rule, Call Router will access the SQL server to execute the SQL query.[...]