Apple 3X108 manuale d’uso

Mac Pr o Ap ple Ser v er Diagnostics User Guide F or V ersion 3X1 08[...]

Apple Inc. K © 20 1 0 Apple Inc. All rights reserved. Under the copyright laws, this manual may not be copied, in whole or in par t, without the written consent of Apple. The Apple logo is a trademark of Apple , Inc., registered in the U.S. and other countries. Use of the “keyboard” Apple logo (Option-Shift-K) for commercial purposes without t[...]

5 Chapter 1 : Overview and Requirements 7 Over view of Server Diagnostics Conguration s 9 Requirements 9 General Requirements 9 Storage Device Requirements 10 Local and Remote Requirement s 10 NetBoot S erver Requirements 11 Chapter 2 : Setup and Installation 11 Setting Up a Storage Device for Server Diagnostics Installation 13 Installing Ser ve[...]

4 Conten ts 30 Viewing Saved Log s 31 T aking Screenshots 31 Using Ser ver Diagnostics Mac OS X 32 C ustomizing Ser ver Diagnostics Mac OS X T est Settings 33 W orking with T est Groups 34 Viewing Log s 35 S etting L og Pref erence s 36 Shutting Down or Restar ting the Server 36 Quitting Ser ver Diagnostics Mac OS X While a T est Is Running 37 Ap p[...]

5 Apple Ser ver Diagnostics te sts your server for hardware issue s. Apple Server Diagnostics, also referred t o as Ser ver Diagnostics , runs a customizable set of tests to help y ou diagnose issues with the following componen ts: AirP ort  Bluetooth  ® Boot ROM  Ethernet controller  F an  Hard drive  Memor y  Proc essor  Sensor ?[...]

Y ou can run Apple Ser ver Diagnostics in Extensible F irmware Interface (EFI), which is referred t o as Ser ver Diagnostics EFI, or in Mac OS X Ser ver , which is ref erred to as Ser ver Diagnostics Mac OS X. By running Ser ver Diagnostics EFI, you can diagnose hardware issues that prev ent Mac OS X Ser ver from succe ssfully star ting up . Y ou c[...]

Chapter 1 Overview and Requirements 7 Over view of Ser ver Diagnostics C ongurations Y ou can install and run Ser ver Diagnostics in a variety of ways , so choose the method that best suits your needs . There ar e several options , each with advantage s and disadvantage s: Option Considera tions Use the preinstalled Server Diagnostics EFI Advan [...]

Option Considera tions Start up the Ser ver Diagnostics EFI located on the Admin T ools disc Advan tages: Â Y ou can use Ser ver Diagnostics EFI. Â Y ou can use the same disc to test multiple servers. Disadvantages: Â Y ou need network access to the server . Â Y ou can’t sa ve logs locally . Install Ser ver Diagnostics Mac OS X on a portable [...]

Chapter 1 Overview and Requirements 9 Requirements Before you can run Server Diagnostics, you must meet general, storage device , and local and remote requiremen ts. General Requirements T o run Ser ver Diagnostics, you need the following: A Mac Pro with Mac OS X Server v1 0.6 or later installed  The  Mac OS X Ser ver Install D VD and Admin T o[...]

Local and Remote Requiremen ts T o run Ser ver Diagnostics locally on the server , you need to connect a keyboard, mouse, and display . T o run Ser ver Diagnostics remotely , you need the f ollowing: A Macintosh computer with Mac OS X v1 0.6 or la ter installed. This computer is  referred t o as the host computer . A ser v er with Mac OS X Ser ve[...]

11 Before y ou can run Ser ver Diagnostics , you must set up your testing en vironmen t and install Ser ver Diagnostics. Make sure you meet Ser ver Diagnostics requir ements before a ttempting setup and installation. F or information, see “Requirements ” on page 9. Ser ver Diagnostics EFI is preinstalled on the server . The instructions in this[...]

W ARNING: The follo wing instructions could erase all data on your storage device . Back up critical data before performing the following instructions. T o create and forma t empty storage device volume s: 1 Inser t the Mac OS X Server Install DVD . 2 Restart the ser ver and hold down the server ’ s Option key while it restarts. 3 When a list of [...]

Chapter 2 Setup and Installation 13 If you’ re installing Ser ver Diagnostics Mac OS X on a volume , select the volume and choose Mac OS Extended ( Journaled). 11 Click P artition. 12 Choose Disk Utility > Quit Disk Utilit y , and then choose Mac OS X Installer > Quit Mac OS X Installer . After you nish setting up volume s, you can insta[...]

5 If you want to c onnect a host computer directly to the ser ver and the host comput er doesn ’t pro vide DHCP ser vice on the port used to directly connect to the ser ver , do the following: a Open T extEdit (located in /Applications/). b In a new le, enter an IP addre ss that’ s not in use by the host c omputer . F or example, enter: 12 3[...]

Chapter 2 Setup and Installation 15 If you per f orm this task to install Ser ver Diagnostics Mac OS X on an internal volume on the ser v er , you need administr ator access to the server . If y ou per form this task to install Ser v er Diagnostics Mac OS X on a por table storage device , you can use an y computer you ha ve administrator acc ess to[...]

10 Open a Finder window and drag the AppleServerDiagnostics.app le from /Diagnostics/ on the Admin T ools disc to the /Applications/ f older on the ser ver . 11 If you’ re setting up a client server , open a Finder window , selec t the /Applications/ folder , choose New F older from the Action (gear) pop-up menu, and name the folder AppleServe[...]

Chapter 2 Setup and Installation 17 T o set up a NetBoot ser ver: 1 Open Ser ver A dmin (located in /Applications/Server/). 2 If the ser ver that will host NetBoot isn ’t listed, do the following: a Click the Add (+) button and choose A dd Ser ver . b Enter the IP address of the server in the Address eld and ent er the user name and password o[...]

Deleting the Ser ver Diagnostics NetBoot Image Y ou can ’t use System Image Utility to delete the Server Diagnostics NetBoot image. Instead , you must delete the Server Diagnostics NetBoot image in the NetBoot image folder , which is located at: /V olumes/ volumename/ Libr ar y/NetBoot/NetBootSP # Replace volumename with the name of the volume th[...]

19 This chapter de scribes sever al methods that let you change the star tup disk to the v olume with Ser ver Diagnostics installed . Before you start up Ser ver Diagnostics , make sure everything is properly installed and congured . F or information, see Chapter 2 , “ Setup and Installation.” Changing the Star tup Disk Ser ver Diagnostics i[...]

If you insert the Admin T ools CD in another computer and run Remote Install Mac OS X (located in /Applications/Utilities/ on the c omputer), you can hold down the Option key and choose the Administration T ools volume bef ore star ting up Mac OS X to run Ser ver Diagnostics EFI from the disc . The Startup Disk pane of System Pref erences can start[...]

Chapter 3 Starting Up Ser ver Diagnostics 21 Y ou must be able to authenticat e as the root account to change the startup disk using the command-line interface. Note: The T erminal commands described in this task are case-sensitive , and must be entered as sho wn. T o change the star tup disk using the command-line in terface: 1 Open T erminal (loc[...]

T o temporarily change the startup disk at startup: 1 Restart the ser ver . 2 While the server is restar ting , hold down the Option key until a list of v olumes appears. If you ’ re asked to authenticat e, enter the rmware password and click the C ontinue (right-arrow) button. If you haven ’t erased the preinstalled Mac OS X Ser ver volume [...]

Chapter 3 Starting Up Ser ver Diagnostics 23 4 After selecting a language, choose Utilities > F irmware P asswor d Utility. 5 In Firmwar e P assword Utility , click Change. 6 Deselect “Require password to change rmware settings ,” and click OK, then authenticat e when asked. 7 Choose Firmwar e P assword Utility > Quit Firmware P asswor[...]

24 Ser ver Diagnostics Mac OS X and Ser ver Diagnostics EFI ha ve di erent in ter faces and functionality . This chapter describe s how to use both sets of Ser v er Diagnostics. Before you can use Server Diagnostics, mak e sure y ou’v e properly star ted up the t ools. F or information, see Chapter 3 , “ Star ting Up Ser ver Diagnostics.” [...]

Chapter 4 Using Server Diagnostics 25 The follo wing table describes the three modes: Mode Description Automatically en ters mode if Host The computer searche s for servers that are on the same subnet and start S erver Diagnostics in remote mode. When one is found , the host computer contr ols Ser ver Diagnostics on the client server . Y ou run Ser[...]

T o remotely test a clien t ser v er: 1 On the host computer , open Ser ver Diagnostics Mac OS X (typically located in /Applications/). 2 Choose from the follo wing: If the host computer is a Mac Pro with Mac OS X Server installed and you ’ re logged  in as root, when S erver Diagnostics Mac OS X opens, a dialog asks you to choose which mode to[...]

Chapter 4 Using Server Diagnostics 27 T esting the Local Ser ver U sing Ser ver Diagnostics EFI T o test the local ser ver , make sure none of the c omputers on the same subnet as the ser v er is running Ser ver Diagnostics Mac OS X in host mode. If a computer on the same subnet is running Ser ver Diagnostics Mac OS X tools in host mode , the serve[...]

Using Ser ver Diagnostics EFI In Ser ver Diagnostics EFI, the test controls and test selections are s plit across two panes. Regardless of which pane you’ re look ing at , you can do the follo wing: View the test log, test settings, and status  Start tests  Clear the test log  Restart the ser ver  Shut down the server  Detailed status T[...]

Chapter 4 Using Server Diagnostics 29 Customizing Server Diagnostics EFI T est Settings Y ou can customize Ser v er Diagnostics test settings by choosing which tests ar e run, whether to loop tests , and whether to stop or con tinue testing when an error occurs. T o customize Server Diagnostics EFI test settings: 1 In Ser ver Diagnostics EFI, selec[...]

Clearing the T est Log The test log con tains all test messages tha t have occurred during the current Ser ver Diagnostics session. If you quit Ser ver Diagnostics , the log is cleared. T o clear the test log without quitting Ser ver Diagnostics , click Clear T est Data. Viewing the Hardware P role The hardware pr ole lists all hardware compo[...]

Chapter 4 Using Server Diagnostics 31 T aking Screenshots Y ou can take screenshots of Ser ver Diagnostics EFI, which are sa ved as BMP les in the root folder of the v olume with Ser ver Diagnostics EFI installed . If you run Ser ver Diagnostics EFI fr om the Admin T ools disc, a NetBoot disc image , or a volume that isn ’t in MS-DOS (F A T ) [...]

Customizing Server Diagnostics Mac OS X T est Settings Y ou can customize Ser v er Diagnostics test settings in several wa ys by choosing which tests are run, whether to loop tests, and whether to stop or continue testing when an error occurs. T o customize Server Diagnostics Mac OS X test settings: 1 In Ser ver Diagnostics Mac OS X, selec t the te[...]

Chapter 4 Using Server Diagnostics 33 W orking with T est Groups Y ou can create test gr oups based on your customized te st settings. These are similar to template s because they allow you t o reuse your test settings without ha ving to change each setting individually . After choosing a test group , you can still change its settings. There are se[...]

Viewing Logs Y ou can view the following types of logs in Ser ver Diagnostics Mac OS X: Log type Description T est All messages from te sts run in the current Server Diagnostics Mac OS X session. Hardware Info Listing and description of all installed hardware . When you view logs in Server Diagnostics Mac OS X, a color ed circle next to the log nam[...]

Chapter 4 Using Server Diagnostics 35 Setting Log Pr eference s Y ou can set up log preference s so the Ser ver Diagnostics test logs ar e saved to a le at a location you choose. Ser ver Diagnostics test logs are cr eated when you start a Ser ver Diagnostics session. When Ser ver Diagnostics Mac OS X sa ves a log , it overwrites any log of the s[...]

T o set log preference s: 1 In Ser ver Diagnostics Mac OS X, cho ose AppleServerDiagnostics > Pref erences . 2 T o automatically sav e test logs, selec t “ Auto-sa ve test log .” If you don ’t select this option, you can ’ t per form the steps that f ollow . 3 T o choose the location of the automatically sav ed log, click “Choose auto-[...]

37 This ref erence de scribes the tests a v ailable in Ser ver Diagnostics and gives e stimate s for how long the t ests take to complete . The types of tests av ailable depend on if you ’ re using Server Diagnostics EFI or Ser ver Diagnostics Mac OS X, and on your server model and conguration. Comparison of A vailable T ests The follo wing ta[...]

38 Appendix Ser ver Diagnostics T est Reference Component t ested A vailable in Server Diagnostics EFI A vailable in Server Diagnostics Mac OS X Notes Hard drive %% Di erent t ests are available , depending on the tool and whether solid state drives are installed. Memor y (simple) % This tests all memory using a single CPU core. Memor y (multico[...]

Appendix Server Diagnostics T est Ref erence 39 Te s t Estimated completion time Description Boot ROM Headers and Data Checksum 1 5 seconds V eries headers and data checksum for all rmware volume regions throughout the Boot ROM. V erify BOF Flash with CRC 1 second V eries that the low and high limits for testing sensors ar e correctly set.[...]

40 Appendix Server Diagnostics T est Ref erence Hard Drive T ests When Ser ver Diagnostics EFI starts, it p erforms a hardware existence t est. Hard drive s found during this test can be t ested individually using hard drive te sts. Te s t Estimated completion time Description F ull Read 3 hours for a 1 TB drive P er f orms a DMA full-read scan at [...]

Appendix Server Diagnostics T est Ref erence 41 Te s t Estimated completion time Description Random 45 seconds Uses pseudo-random v alues. Block Checkerboard 3 2 1 5 seconds Alt ernates 3 2-bit words with all 1s and all 0s, and then with all 0s and all 1s. Bit Checkerboard 3 2 1 5 seconds Alternates bits with all 1s and all 0s, and then with all 0s[...]

42 Appendix Server Diagnostics T est Ref erence Te s t Estimated completion time Description MP Walking Bit Flip 7 minutes Alt ernates words with walking 1 and walking 0, and then alternates wor ds with walking 0 and walking 1 . Check Hardware Errors 2 seconds T ests specic registers for memory related errors. Running this test at the end of mem[...]

Appendix Server Diagnostics T est Ref erence 43 P ow er Supply T ests Te s t Estimated completion time Description Good 1 second Checks if the power supply’ s good bit is set. If it’ s not set, this could indicate that the pow er supply isn ’t seated well or is bad , or that there ’ s no AC connected. Proc essor T ests Te s t Estimated comp[...]

44 Appendix Ser ver Diagnostics T est Reference Ser ver Diagnostics Mac OS X T ests These tests ar e available if y our ser ver is running Server Diagnostics Mac OS X. Startup T ests These tests r un when you start up S erver Diagnostics Mac OS X. Te s t Estimated completion time Description Hardware Existence 1 second Compares a table of sensors a[...]

Appendix Server Diagnostics T est Ref erence 45 Bluetooth T ests Te s t Estimated completion time Description Bluetooth USB Interface 1 second V eries USB interface between host and Bluetooth. MAC Addr ess V erication 1 second V eries MAC address isn ’t all FFs or 00s. Bluetooth P ower C ycle 1 0 seconds Veries USB in ter face between[...]

46 Appendix Server Diagnostics T est Ref erence Hard Drive T ests When Ser ver Diagnostics Mac OS X starts, it performs a hardware existence te st. Hard drives and solid-stat e drives found during this test can be t ested individually using hard drive tests . Te s t Estimated completion time Description Threaded Surface Scan 3 hours f or a 1 TB dri[...]

Appendix Server Diagnostics T est Ref erence 47 Sensor T ests When Ser ver Diagnostics Mac OS X starts, it performs a hardware existence te st. Sensors found during this test can be te sted individually using sensor tests. Te s t Estimated completion time Description Sensor Reads 1 second V eries that the sensor reads are within the preset senso[...]

USB T ests Connect USB devices befor e running USB tests. Te s t Estimated completion time Description Pre sence 1 second V eries that a USB device is connected. Video Contr oller T ests T o run these tests, a display that supports 1 024 by 768 or higher r esolution must be attached to graphics cards being te sted. The displa ys can ’t be in s[...]