AT&T 2400 manuale d’uso

585 -310 -216 Issue 2 Decem ber , 1995 INTUITY TM Integration with NEC® NEAX TM 2 400 S witch Graphics © AT& T 1988 Ta[...]

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Conten ts Issue 2 Decemb er 1 995 iii Tabl e o f Cont ents iii Abou t This D ocument xi ■ In t ended A ud iences xi i ■ P rer e quisite Skil ls o r K nowledg e xii ■ Docume nt Orga nization xii ■ How to Use this Doc ume nt xiv ■ Conventions Used xiv ■ Tradem arks an d Ser vice Marks xvi ■ R elat e d R esources xv ii ■ How to Make Co[...]

Conten ts iv Issue 2 Dec e m b er 1995 Scroll It e m Edit For ms 2-6 Ed it Form K e y s 2- 7 Ed it Form H elp Func t ions 2-8 Ac t ion Form s 2-8 3 Swit ch Integrati on P l anni ng 3-1 ■ De termining t he Number o f Voice M ail Ports 3 -2 ■ S etting the Mes s a g e Desk Numb er 3-2 ■ S et ti ng the Calli ng Part y I d e n tif i c a ti on Pa d[...]

Conten ts Issue 2 Dec e m b er 1995 v 6 Administering t h e INTUIT Y System for th e NEAX I n tegratio n 6-1 ■ Ad min is tering the S w itch L ink Ad min is tr a t ion Scree n 6-2 ■ S top pin g and R estart in g t he Vo ice S ystem 6-6 ■ Ad min is tering the Syste m Transla tion S creen 6-7 7 NEAX 2400 S witch Admi nistrat ion 7-1 ■ Ad mini[...]

Conten ts vi Issue 2 Dec e m b er 1995 9 Accept ance Tests 9-1 ■ A d m ini st e r t he Test S ubscribers 9-2 T ask 1 : Forward Ca lls for Ring-No-Answer 9-2 T ask 2 : Forward Calls for Busy Conditi o ns 9 -3 T ask 3 : Forward S ubscrib ers f or All Cal ls 9-4 10 Cu t-to-S ervice 10-1 ■ Admi nis ter t h e Subscrib e r T e leph ones 10-2 T ask 1 [...]

Conten ts Iss ue 2 Decemb er 1995 vii Message Ret rieval in Lo d ging Sys t em s without AUDIX C-2 Message Ret rieval in Systems Shared with AUDI X C-2 R etrieval from the AUD I X A p p licati o n C -2 R etrieval f rom t he Lodging A p pl ic a ti o n C - 2 Alternat e Message Ret rieval Meth o d C-2 ■ V oice Mail A dm inist ration C -3 ■ Call Co[...]

Conten ts vi ii Iss ue 2 December 1995[...]

Issue 2 D ecember 1995 xi About This Document INT UITY ™ I n t egratio n with NEC® N EAX ™ 2400 S wit c h c on tains in stallati on an d a d m ini strat ion inst ru c ti ons for i nte gratin g a N E AX 2400 MCI switc h wit h an INT UITY system. T he d ocument cont ains instruction s or in format ion on the followin g t o p ics. ■ Swit c h in[...]

xii Issue 2 De c e m ber 1995 Ab o ut This Docume nt Inte nded A u dien ces This docu me nt is d esigned prim aril y for the on-site AT & T-cert ifi ed services tec hnici an, t h e c ustom er’s t e c hnical personnel, and the c ustom er’s N E AX serv i ces t echn ician. Use t he docum en t t o i ns ta ll I NTUI TY s yst e m in t egration-re[...]

Issue 2 Decemb er 1 995 xiii A bout This Doc um ent ■ Chap ter 4, " Hardware Instal lati on" , describe s th e installa tion of the S I D, cable s to the swi tc h, a n d c a bles t o th e I NT UITY s ys t e m . T his chap ter only cont ains informa tio n f or instal ling the hardwa re com p onent s r e q uired fo r the in te g ration. ?[...]

xiv Issue 2 December 1995 Ab o ut This Docume nt How to Use thi s Docume n t This docu me nt provides additi o nal in forma tion you need to know when in t egratin g a N E A X sw itch with an I NTUI T Y system. Use this d ocumen t as a d d it ional inform ation wit h the fol lowin g docum en t s : ■ INT UITY M A P/ 5 Hardware Ins tallat ion, 585-[...]

Is s ue 2 Decem be r 1 99 5 xv A bout This Doc um ent Begin at t he Ad min istrat ion m enu, and select the f ollo wing sequence: In this exampl e, yo u would firs t access the Ad m inistra tion me nu. Then you would select the Voic e Sy s tem A d mi nistration o p tion to disp lay the Vo i c e System A d minist ration menu. From th at m enu, you w[...]

xvi Issue 2 December 1995 Ab o ut This Docume nt Trademarks an d Service Mark s The fol lowin g trademark ed produ cts may b e men t ioned in t his bo ok: Product Name Company 5 ES S ™ Reg i stered trademark of AT & T AT™ Trademark of H a y es M icrocomputer Products , In c. AUDIX® Regis tered trademark of A T& T BT-542B ™ Trademark [...]

Issue 2 Decemb er 1995 xvi i A bout This Doc um ent Related Resources In addition to th is book, you may need to reference the followi ng books: Title O rder Num b e r INTUI T Y S yst em Desc ription 585-310-211 INTUI T Y AUDIX F eatur e Desc ription s 585-310-212 INTUI T Y Docu me n ta t ion Guide 585-310-540 Mig r ation to the INTUITY System 585-[...]

xviii Iss ue 2 Decem ber 1995 Ab o ut This Docume nt How to Make Commen ts About Thi s Book A reader com me nt c ard is be hind the title pag e of this bo ok. W hile w e ha ve tri ed to make this b o o k fit your needs, we are int erest e d in you r s ug gest ions for i mproving it and urge you t o c o m p lete an d retu rn a reade r co mmen t card[...]

Issue 2 Decemb e r 1995 1-1 1 Introducti on and Requirement s for Inte gration This chap ter describe s and defin es requ irem ents fo r the NEC NE A X 2400 M CI switch integra t ion with an I NTUI T Y Me ss a g i n g S y st em . The chap t er in c ludes dia grams and checklists th at show t he c onfigurat ion for I NTUI TY M e s sa ging Syste m. T[...]

1-2 Is sue 2 December 1 995 Int r o duction a nd Requirem ents f or Integrat ion Figure 1 -1 UCD Gr oup Hun t ing Proc ess By a d m in isterin g the UCD group , you enable the swit c h to su p port th e following features. ■ Callin g party i nform at ion fo r in c omi n g calls ■ Call f orward to a persona l e xtension ■ S e t and cancel m es[...]

Issue 2 December 1995 1-3 Safet y Considerations Safety Con siderati ons ! CA UTIO N: E lect rosta tic d isc harge d a ma ges electronic eq uipmen t. Do no t touch any electr o nic co mponent un t i l you proper ly gr o und yourself . T o prevent damage to the eq uipment and yourself , fo llow the se pre caut ions: ■ Fa miliari ze y ou rself with[...]

1-4 Is sue 2 December 1 995 Int r o duction a nd Requirem ents f or Integrat ion Determin ing th e Pla c eme n t o f the SID The Swi tch Integ ration Device ( S ID) a nd the M A P /5 , MAP /40, or MAP / 100 represent local d evices. P lace the S ID a n d the M AP i n the sam e area a n d c lose enough toget her s o th e R S-23 2 c a ble suppl ie d [...]

Issue 2 December 1995 1-5 Sy s t em C onfiguration System Con f i g u ration The In tuit y system connects to the N E AX switc h throug h a S witch Int egration Device ( SI D). F igure 1-2 shows you t he connect ion s b etwee n an Int u ity s ystem and a N E AX switc h throu g h the mult i-port se rial card. F ig ure 1-3 sho ws you the connections [...]

1-6 Is sue 2 December 1 995 Int r o duction a nd Requirem ents f or Integrat ion Figure 1-3 Con nect ions through the COM 1 Serial Port for an Intui ty Integr ation with a NEA X Switch (MAP /5 onl y)[...]

Issue 2 December 1995 1-7 Sy s t em C onfiguration Intu ity Sy stem R equired Hard ware Table 1 -1 lists the hardware com p onent s r e q uired on t h e I ntui t y system f or the NE A X int e g ratio n. Tabl e 1-1. Intuity Sys tem H ardware Comp onents R e quired for the Integration Compon ent Descr i p tion AT& T Supplied Cus tome r Supplied [...]

1-8 Is sue 2 December 1 995 Int r o duction a nd Requirem ents f or Integrat ion Switc h Integrati o n D evice Required Hardwa re Table 1 -1 lists t he required S ID com ponents for the in te grati on. NO TE: A T & T only assumes resp onsibili ty for co nnecti ng the Null c a ble a n d the Y-cable to the SID . All rem ainin g connection s m ust[...]

Issue 2 December 1995 1-9 Sy s t em C onfiguration NEC NEAX 2400 M CI Hard wa re The custo mer m ust provide the correct switch and r ela ted components a s described i n Ta bl e 1-3. All re quired ite ms should be avai lable and config ured be f ore an AT & T t echni cian arrives t o inst all the I NTUI T Y s yst em . T he I NTUI T Y system in[...]

1-10 Issue 2 Decemb er 1 995 Int r o duction a nd Requirem ents f or Integrat ion In add i tion to the h ard ware a nd sof tware list ed in T able 1-3, you m ust p rovide the followin g a d m ini strat ion on the N E A X 2400. ■ Program the P A -16LCQ analo g p orts to p rovide an ad equa t e loop current disco nnect, or w ink . The P A -16L CQ c[...]

Issue 2 December 1995 2-1 2 Switch Int egration D ev ice B a s i cs Before y ou att emp t to operate and a dmi nister the S witc h I nte grat ion Devic e ( S ID) and integ rate an N EC NE AX 2400 MCI switc h wit h an INTUI T Y System , you need to un d erstan d the hardware com p onen ts of the S ID an d how to use the device . The inf orma t i on [...]

2-2 Is sue 2 December 1 995 Swit ch Int egration Device Ba si cs The Swi tch Integrat i on Dev ice Hardware Before you use the S I D, you need to under stan d each h a rdware co mpo n ent. R ead the descripti ons b e low of each comp onent and refer to Fi gure 2-1. t o locate th e com p onent . Front Pan el Rear Pane l Continue t o the next sect io[...]

Is s ue 2 Decemb er 19 95 2-3 The Switch Int egration Device Hardware Figure 2-1. Top : SID Front Panel Bottom : SID Back Panel LCD DISPLAY 1 2 3 4 5 6 7 8 9 # 0 ABC DEF GHI JKL MNO PRS TUV WXY * Enter Func Mode Status VM PBX COM APP KEYPAD DIAGNOSTIC LIGHTS 25 Pin 25 Pin (Fan Outlet) Link A Link B Diag Net B Net A Line B Line A Modem 115-230V AC 5[...]

2-4 Is sue 2 December 1 995 Swit ch Int egration Device Ba si cs The Swi tch Integrat i on Dev ice So ftwa re The S I D c onta ins software t hat a llows you t o perf orm installa tion, config urati on, and d iagnostic task s by using the k ey pa d a nd t he LCD sc r e en. As you a dm ini st er the SID, you use t hree typ es of forms or s c reen d [...]

Is s ue 2 Decemb er 19 95 2-5 The Switch Integrat ion Device S oftware Exam p l e: If you wa nted o ption 4, S ETUP , from the MCI User Inte rface M ain M enu shown in Figure 2-2., p ress 4 o n th e keypad. Af ter you pres s 4 , you see the S E TUP f o rm a p p ear on the screen as shown in F igure 2-3. . Figure 2-3. Th e Setup Form The SI D uses m[...]

2-6 Is sue 2 December 1 995 Swit ch Int egration Device Ba si cs Single Item E dit Forms On a Single It em Ed it form, you must ent er one p iece of i nformation or answer one q u e stion. Figure 2-4. shows you an exam ple of a single ite m e dit f orm, the S E TUP form. On the form, you n eed to en ter t he nu m b er of ports assigned to the INT U[...]

Is s ue 2 Decemb er 19 95 2-7 The Switch Integrat ion Device S oftware In the exa m p le, you use the MCI form to set the b a u d rate f or the MCI link. Y ou can set th e b a u d rate to specific value s b etwee n 300 an d 9600 b a u d . On the form you see a d efault value of 1200. To see the other o p t ions, you press the left arrow key to d ec[...]

2-8 Is sue 2 December 1 995 Swit ch Int egration Device Ba si cs Edit Form H elp F unctio n s Edit form s allow you to act ively access help screens. To access the help screen, press a t any e d i t form. The S ID p l aces the hel p sc re en on the LCD disp lay. T he SID reta ins any inform ati on yo u may have e ntered on the edi t f o rm and pl a[...]

Is s ue 2 Decemb er 19 95 2-9 The Switch Integrat ion Device S oftware All action form s use the same keys on t he keypad to p erform fu ncti ons an d make select ions. The t a b le below shows you what keys to use with the a ction forms . You have read t h e b asic in form at ion nece ss a r y t o inte grate a nd I NTUIT Y S y stem with an NEC NEA[...]

2-10 Issue 2 Decemb er 1 995 Swit ch Int egration Device Ba si cs[...]

Issue 2 December 1995 3-1 3 Switch Integration Planning Before you im plement t he N EC NEAX 2400 Me ssa g e Cent er Interfa c e (MCI) in t egrat ion wit h an INTUIT Y S yst em , you must p lan the p rocess. T his chap t er provides worksheet s an d i nformat ion to help you p lan a nd r e cord the inte grati o n. You use th e worksheets later to c[...]

3-2 Is sue 2 December 1 995 Swit ch Int egration Plannin g Determin i ng the N umber o f Vo ice Mai l Ports You m us t sp ecify the n umber o f voice ma i l p orts for the Swit c h In t egrat ion Devi ce ( S ID) to support and m onitor. The nu m ber of p orts for the SID is the s am e as the nu m b er of ports assigned to the I NTUIT Y System. Th e[...]

Is s ue 2 Decem be r 1 99 5 3-3 Set tin g the Calli ng Part y Ident if icat ion Pa d S t ring Setti n g the Calling P a rty Identificat ion Pad St ring The Me ss a g e Cent er Inte r f ac e (MCI) protocol, used by the N EA X 2 400 sw itch to co mmunicate with the S ID, provides c alli ng and c al led p a r ty i nf or mat ion consistent wi t h th e [...]

3-4 Is sue 2 December 1 995 Swit ch Int egration Plannin g Determin ing th e S MDI Bau d Rat e You m ust set th e b a u d rate for the S i mplified Message Desk In terf ace ( SM DI) link. The SID p r ovi des baud r a te select ions of 300, 1200, 2400, and 9600 b a u d and sets a de fault of 1200 b au d. AT & T recom mends that you use a b aud r[...]

Is s ue 2 Decem be r 1 99 5 3-5 Determ ining the Ext ension /Log ical Term inal Number P lan Works heet B: Extens ion/LTN Plan Ex t e nsion LT N Exten sion LTN 12 34 56 78 91 0 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64[...]

3-6 Is sue 2 December 1 995 Swit ch Int egration Plannin g[...]

Issue 2 December 1995 4-1 4 Hardware Insta llatio n This chap ter describe s th e hard ware a nd cable i nstal lat ion tasks re quired to in t egrate th e N E A X 2 400 MCI swit ch with an INTU I T Y S y s t em t hrough a switc h in t egrat ion d evice ( S I D). Before y o u proceed w i th the i nstruct ions i n this chap t er , verify that the h a[...]

4-2 Is sue 2 December 1 995 Hardware I nsta llat ion Con nect a n An alog Li ne t o the M o d em This task s h ould be p erforme d by t he A T & T install at ion technician and the custo mer or the custo me r’s switc h t e c hnici an. The S I D c onta ins an interna l mo d em that allows f or remo t e site a c cess and main t enance. You m us[...]

Iss ue 2 Dece mbe r 19 95 4-3 Co nnect t he MCI Line to the Swi tch C o nn ect the MCI Li ne to the Swi tc h The c ustomer or the custom er’s switch t echnic ian must c o mp l ete th is task . AT & T does no t as sume responsibil ity for any cable connect ions to the NE AX 2400 switch. The NEAX 240 0 switc h c o m m unicat es with t he S I D [...]

4-4 Is sue 2 December 1 995 Hardware I nsta llat ion Use the followin g instruction s to connect the M CI lin e to the NEA X 2400 sw itch. 1. S e t the MCI I/O p o rt (P N P A IO 02) at the same baud r at e as th e S ID , 2 40 0 baud. Use Ta ble 4-1 to set t he DI P switc h e s on the MCI I/O p ort. NOT E : To set the b a u d rate for the M CI Link[...]

Iss ue 2 Dece mbe r 19 95 4-5 Co nnect t he MCI Line to the Swi tch 2. Se t t he p arity of the MCI link to even an d the word l en gth to 7 bi ts. Use T able 4-2 a n d Table 4-3 to set the D I P -swi t c h es on the MCI I/O card in the switc h . NOT E : If you need more inf orm ati on for sett i n g t he baud r at e , p arity, and D I P- swit c h [...]

4-6 Is sue 2 December 1 995 Hardware I nsta llat ion NOT E : Recomm e nd e d Default S etti ngs: ■ If you use port 0 , confi g ure swit ches 0 1 an d 0 2. I f you use port 1, configur e swit ches 11 and 12. ■ S tand ard s witch s ett ings for S W 01 o r S W 1 1 are 1 ON, 2 O F F, 3 ON, 4 O F F , 5 OF F , 6 O FF, 7 ON, and 8 ON. ■ S t an dard [...]

Iss ue 2 Dece mbe r 19 95 4-7 Connect the MCI Cable to t he A 25B Cable Procee d to the next section. Conne ct the M CI Cable to the A2 5B Cable The custo mer or t he c ustom er’s swit c h t echnician must c onnect the cable . AT & T does no t as sume responsibil ity for connecting th e MCI c a ble a nd th e A25 B cable . Af ter c onnecti ng [...]

4-8 Is sue 2 December 1 995 Hardware I nsta llat ion Conne ct t he Null Cab le and th e Y-Cable to the SID The A T & T i nstal lat ion t e c hnici an, t h e c ustom er, or t he c u stom er’s swi tch tec hnician m u st com plete t his task. The NEAX 2 4 0 0 switc h c o m m unicates with t he S ID t hrough a Message Center Interface (MCI ) link[...]

Iss ue 2 Dece mbe r 19 95 4-9 Connect the S ID to t he INT UIT Y S ystem Connect th e SID to the INTUITY System This task requires you to connect the 6’ RS -232 cable t o th e SI D and to th e INT UITY S y st e m a n d should be complete d by the AT & T installa tion t echn ician. The c a b l e connects directly t o t h e SID a nd connects to[...]

4-10 Issue 2 Decemb er 1 995 Hardware I nsta llat ion[...]

Issue 2 December 1995 5-1 5 Install ing SID S o ftware on the I NTU IT Y Sy ste m This chap ter provides proced ures for i nstalli ng the S I D softwa re on the INTUI T Y sy ste m. NO TE : Before you instal l the S I D soft ware, m ake su re that the voice sy stem and ma intenance software are insta lled. A lso, ensure t hat n o other swit ch softw[...]

5-2 Is sue 2 December 1 995 Insta lling SID Software on t he INT UIT Y Sy stem Stop t h e Voice S ystem Before you can load the S ID soft ware, you mu st sto p the vo ice sys t e m. ! CAUTION : All c a lls in progress will be d i sc onnecte d . Use the followin g proced ure to stop the voice system . 1 . Login as craft . 2. Press to a c c e p t the[...]

Iss ue 2 Dece mbe r 19 95 5-3 Load the SID Sof t ware Load the S ID S oftware 1. S t arti n g a t the I NTUI T Y A d m inistra t i o n menu, select the follo wing serie s of menu o p tions: After you select th e l ast opt ion, you see the S oftware In stall menu, as shown in Figure 5-1 . Figure 5 - 1. S oftware In stall Menu >So ftware Instal l [...]

5-4 Is sue 2 December 1 995 Insta lling SID Software on t he INT UIT Y Sy stem 2. S e l ect Flo ppy d rive f rom t he So ftware Instal l men u. The s yst e m responds: Insert diskette in to Floppy Drive 1. Type [go] when rea d y or [q] to quit : (default: go) 3. Insert SI D S witch In tegrat ion Package Disk 1 of 2 i nto the 3.5 ” fl op py drive.[...]

Iss ue 2 Dece mbe r 19 95 5-5 Load the SID Sof t ware Figure 5 - 2. Switch Link Adminis trati o n Screen w it h System Defaults 1 1. Use T able 5-1 to ent er the correct v a lues in each field on the S wi tch Link Ad m inistrati on scree n .[...]

5-6 Is sue 2 December 1 995 Insta lling SID Software on t he INT UIT Y Sy stem Tabl e 5-1. Switc h Link Ad ministration S creen En trie s Field Desc ripti on Data li nk test numb er In d icat es the t est num ber sent t o the switc h t o verify whether the swit c h i s act ive. S e tt ing: A 7- o r 10-digi t n um ber th at is not an i n- serv ice e[...]

Iss ue 2 Dece mbe r 19 95 5-7 Load the SID Sof t ware 1 2. Press (F3). After you press t he key, you receive a confir m atio n m essage a s shown in Figure 5-3 . T h e m essage t ells you that the serial p ort was reg istered successfu lly a n d that you need to st art th e voic e system Figure 5-3 S witch Link Adminis tration Confirm ation Message[...]

5-8 Is sue 2 December 1 995 Insta lling SID Software on t he INT UIT Y Sy stem Start th e Voi c e S ystem R estart the voice sy stem for the IN TUIT Y sy s t e m t o a c cept and proces s calls . Use the followin g proced ure to start the voice system. 1. S t arti n g a t the I NTUI T Y A d mi nist r a tion menu, select the follo wing s e rie s of [...]

Issue 2 Decemb e r 1995 6-1 6 Administer ing t he INTUITY System for the NEAX Integr ation This chapte r describes how to a d minister the I NTUI TY sy st em for in te g rati on wi t h the N E A X swi t c h . To int e g rate wit h the NEA X swi tch, th e I NTUIT Y s yst e m ne eds to know specific i n format ion a b o ut how the int e g rati on is [...]

6-2 Is sue 2 December 1 995 Adm inist ering t he INT UITY Sy stem for the NEA X Inte grati on Admin istering the S witch L i nk Admin istration Screen During t he N EAX s of tware installa tion p rocess, the val ues f or the S wit ch Lin k A dm inistrati on scree n w e r e ad m i nistered . Yo u need to change th e def aul t setti n gs on t his scr[...]

Issue 2 December 1995 6-3 Adm ini stering the Switch Link A dmi nistra tion S creen Figure 6-2 Switch Interface Admin istration Menu 4. S e l ect Switch Li nk Ad m inistra tion f rom the me nu. After you select t he op tion, you see the Swit c h Link A d m inist ratio n screen as shown in F ig ure 6-3. Figure 6 - 3 Switch Link Adminis trati o n Scr[...]

6-4 Is sue 2 December 1 995 Adm inist ering t he INT UITY Sy stem for the NEA X Inte grati on Tabl e 6-1. Switc h Link Ad ministration S creen En trie s Field Descr iptio n Data li nk test numb e r In d ic a t es the test nu m ber sent to the swi tch to verif y wheth e r the s witch is a ct ive. S et ting: A 7- o r 10 -digit n umber t hat is not an[...]

Issue 2 December 1995 6-5 Adm ini stering the Switch Link A dmi nistra tion S creen 6. Press (F3). After you press t he key, you receive a confir m atio n m essage a s shown in Figure 6-4 . T h e m essage t ells you that the serial p ort was reg istered successfu lly a n d that you need to stop a nd restart th e voice system Figure 6-4 S witch Link[...]

6-6 Is sue 2 December 1 995 Adm inist ering t he INT UITY Sy stem for the NEA X Inte grati on Stopping a n d R estarting t he Voice System To execute the changes you made on the S witch L ink A dmin is t r a t ion screen, use the f ollo wing p r ocedure to stop an d restart th e voic e system. 1. S tarti n g at t he INTUI T Y A d m in i strat ion m[...]

Issue 2 December 1995 6-7 Adm inistering the S ystem Translation Screen Admin istering t he System Tr a nslatio n Screen Use the followi ng proced ure to a d minister th e S y stem T ranslat ion screen. 1. S tarti n g at t he INTUI T Y A d m in i strat ion m enu, shown in Figure 6-1., se lect the f ollo wing series of m enu o p tions: After you sel[...]

6-8 Is sue 2 December 1 995 Adm inist ering t he INT UITY Sy stem for the NEA X Inte grati on Tabl e 6-2. System Transl ation Screen Entries Field Description Swit c h l in k t yp e The f ield co ntai ns the current switc h link t y p e. You canno t change th is s ett ing. Host t y p e The f ield co ntai ns the current host swi tch ty p e . Y ou ca[...]

Issue 2 December 1995 6-9 Adm inistering the S ystem Translation Screen 3. Press (F3) to save you entries on the screen. After you p ress the key, you see the Comma nd Out put screen as shown in Figure 6-6 . T h e m essage in dica tes that the f ield s were u pda t e d successfu lly. Figure 6-6 Co mm and Outpu t Screen 4. Press ( F6) unt il you ret[...]

6-10 Issue 2 Decemb er 1 995 Adm inist ering t he INT UITY Sy stem for the NEA X Inte grati on[...]

Issue 2 December 1995 7-1 7 NEAX 2400 S w itch Ad minist ration This chap ter cont ains instru c tions f or ad m inist ering an N E C N EAX 2400 MCI switch to work with an INTU I T Y S y ste m . I f yo u h ave an other typ e of switc h , refer t o the docum enta t ion provid e d with th at switc h o r the swit ch inte gration package for more infor[...]

7-2 Is sue 2 December 1 995 NEA X 24 00 Swit ch Admin istration Admin ister Analo g Voice M ail Ports Each voic e m a il p ort connects t o th e sw i tc h through a n a nalog li n e. For th e in t egrat ion proce ss to f unct ion, you mus t config ure the voice mai l p ort anal og lines i n the same m anner as you configure analog lines f or a 2500[...]

Is s ue 2 Decem be r 1 99 5 7-3 Admi niste r Analog Voice Mail P orts 3. Ent e r 6 to select the S t a t ion Data o p ti on. After yo u selec t the op t ion, you see the S t at ion Dat a Comm a n d s screen as s hown in F igure 7-2. Figure 7-2. St ation D a ta Command s Menu *** STATION DATA COMMANDS *** 1 ASDT: Assignment of Station D ata [CM01] 2[...]

7-4 Is sue 2 December 1 995 NEA X 24 00 Swit ch Admin istration 4. Ent e r 1 to select t he Assignmen t o f Stat ion D a ta op tion and enter stat ion ad mini strat ion inf orma tion for each voice m ail port. Af ter y ou selec t the op tion, you see th e scree n as shown in Figure 7-3. Figure 7-3. Assignment of Station Data Screen 5. In th e T N ([...]

Is s ue 2 Decem be r 1 99 5 7-5 Admi niste r Analog Voice Mail P orts 9 . I n th e R S C (Ro ute R estrict ion Class) field , you see a d ef ault value of 0. E n ter th e correct R S C. Af ter yo u press the cursor moves to t he S F C f ield. Conta c t your switc h system ad m ini strat or to d e t erm ine if the d e f ault value is corr e ct. 1 0.[...]

7-6 Is sue 2 December 1 995 NEA X 24 00 Swit ch Admin istration Assign Vo ice Mail Ext ensions to a UCD Group Afte r a d m inist ering th e analog voice mail p orts, you must assign the ports to a Uniforme d Call Di stribution (UCD) g roup o r switc h g roup . The f irst exten sion o f a UCD group becomes the forwa r d in g target nu mber for th e [...]

Is s ue 2 Decem be r 1 99 5 7-7 Assign Vo ice Mail Extensions to a UCD Group 1. At the S tation Dat a Comm a n d s Menu shown in Figure 7-2., ente r 13 to select the As signment of S tat ion Hunti ng-UCD o p tion. A fter you e nt er t he select ion, yo u see t he A ssignmen t O f St at i on Hun t ing - UCD screen as shown in Figure 7-4. Figure 7-4.[...]

7-8 Is sue 2 December 1 995 NEA X 24 00 Swit ch Admin istration 5. In the se cond STN f ield, en ter t h e second v o ice mail port s tation you ne ed t o assign to the UCD group. Using the 500, 501, 502, and 503 exam ple, enter 501 as the second v oice mai l port stat ion. 6. R epeat S t ep 5 un til yo u en t er all voice m ail port ex t ensio ns [...]

Is s ue 2 Decem be r 1 99 5 7-9 Assign Vo ice Mail Extensions to a UCD Group After you select th e opti on, you see the As sig n m ent of Ucd Overflow Group screen as shown in Figure 7-5. Figure 7- 5. Assig n m ent of UCD Overflow G roup Screen 3. In t he TN-A f ield , enter the Tenan t Nu m ber you assign e d to the firs t UCD group y ou created. [...]

7-10 Issue 2 Decemb er 1 995 NEA X 24 00 Swit ch Admin istration Configu ring th e Message Cen ter Inte rface Li n k V o i ce messaging in for mat ion travels from the switc h to the SID t hrough th e Mess a ge Cente r Inte rf ace (M CI) link. For t he MC I l in k t o f unctio n pr o perly, you mus t configure the MCI d ata l ink. During the proces[...]

Is s u e 2 D e ce mb er 1995 7-11 Configu ring the M essage Cent er Inte rface Link 1. At the 2400 Main tena nce Comm and me nu, shown in Fig ure 7-1., enter 13 t o select the I nstallat ion o p t ion . A f ter you se lect t h e o pt ion, yo u see the Install ation Co mma nd s menu as shown i n Fi gure 7-6. Figure 7-6. Installation Commands Menu **[...]

7-12 Issue 2 Decemb er 1 995 NEA X 24 00 Swit ch Admin istration 2. Ent e r 1 t o select the Syste m Dat a o p ti on. A fter you press you see th e Assignment Of St a t ion Dat a sc re en as shown in Figure 7-7. Figure 7-7. A ssignm ent of System Data S creen 3. Ent e r 1 in t he S YS fiel d. You can sel ec t three t y p es of swit ch sy s t em par[...]

Is s u e 2 D e ce mb er 1995 7-13 Configu ring the M essage Cent er Inte rface Link If you need more i nforma tion for any o f the scr e en f ields or pr ocesses describe d in this sect ion, contact your swi t c h a d minist ra tor or co nsult the docum e nt a t ion supp lied w ith your switch. Assig n a P ort fo r the M essage C enter Interface Li[...]

7-14 Issue 2 Decemb er 1 995 NEA X 24 00 Swit ch Admin istration 4. En t er the p o rt as sig n m ent nu m b er in the DA T A f ield. Use Ta ble 7-1 to de t erm ine the p ort assignment for th e M CI link. T o use t he chart, f ind the p ort num b e r you want t o use un der the P ort heading. When you f ind the p ort num b er, fin d the Data value[...]

Is s u e 2 D e ce mb er 1995 7-15 Configu ring the M essage Cent er Inte rface Link Defin e the Port as a Termina l You m ust now designate that the p ort assigned to t h e M CI link i s a terminal or two- way communicat ion port. If you d o not p erfo r m this s te p , the switc h uses the port as a printer or one- way communication p ort. Use the[...]

7-16 Issue 2 Decemb er 1 995 NEA X 24 00 Swit ch Admin istration Under th e Port h ea ding , find t he port num ber you assig ned t o the MCI link i n the " Assign a Port f or t he Me ss a ge Center Int erf ace Link" section. W h en you fi n d the port n umber, l ocate th e index value i n the I nde x c olumn across from the port n um b e[...]

Is s u e 2 D e ce mb er 1995 7-17 Configu ring the M essage Cent er Inte rface Link Use the followi n g instru ctions t o configure the UCD group with the M CI lin k. 1 . A t t he I NSTA L L A T I O N C OM MA N DS m e nu, sho wn in F igure 7-6. , en ter 1 to select the Syste m D at a o p t ion. Af ter you press , you see the AS S I GNME NT OF S T A[...]

7-18 Issue 2 Decemb er 1 995 NEA X 24 00 Swit ch Admin istration 5. Look at the value in t he DAT A f ield and wri te the value on the followin g lin e NO TE: D o n o t change t h e value in the DA TA f ield unti l you consult w ith your switc h a d m inist rat or. T his i ndex cont ains ot her f ields tha t contr o l fea t ures n ot relat e d to M[...]

Issue 2 December 1995 8-1 8 Switch Int egration D evice Admin istration The i nstructio n s i n t his chapt er exp lain how to c o nfi gure the S ID to i ntegrate wit h an N E AX 2400 M CI switc h and an IN TUITY S ystem . The inst allation t echnician a d mini sters the S I D based o n N EA X s wi tch a dm i nistrat ion inf ormat ion provided by t[...]

8-2 Is sue 2 December 1 995 Swit ch Int egration Device Ad mi nistrat ion Admin ister th e Basic Parameters I n Chapter 3 , "S w itc h Integrat ion Pl a nning" , you com ple ted swit c h i nte grat ion pla nning w or ksheets an d d et erm ined the values for each of the basic paramet ers. I f you d i d not c o m p lete the worksheets, tur[...]

Is s ue 2 Decem be r 1 99 5 8-3 Admi niste r the Basi c Param eters 6. En t er the t hree-digit message desk numb er fr om worksheet A in Chapt er 3. 7. Press to c onfirm the n umb er and m ove to the next basic p aramete r ed it form, the C P I D PA D ST RING form , as shown i n t he fol lowing ex am ple: 8. Press to a c cept th e d e fault C PID [...]

8-4 Is sue 2 December 1 995 Swit ch Int egration Device Ad mi nistrat ion Assign Ex tensio ns and LTN s As you assign exte nsions an d LTNs, you associate an LTN (C e ntrex LTN) with each analog e xt ension num b er used by a n I NTUIT Y Syst em . For each e xt ension, you must assign the same LTN to the ext ension as the IN TUIT Y System a s si gn[...]

Is s ue 2 Decem be r 1 99 5 8-5 Assign Ext ensions and LTNs 5. Use the keypad to type an ext ension f or the L TN. Use worksheet B as y o u en ter LTNs and extensions. NO TE: Each V M P O R T0 f orm co n tai ns a de f aul t LTN, st artin g wit h 0001. I f you want to use the d efa ult , press t o sele c t th e d ef ault and move th e cu rso r to t [...]

8-6 Is sue 2 December 1 995 Swit ch Int egration Device Ad mi nistrat ion Foll ow t he inst r u ct i ons on the next p a g e to use the Aut oFil l f ea t ure. 1. Af ter accessing the f irst VM P O R T form as instructed in th e previous section o f t his d ocume n t, e n te r a n extension num b er in the E xtension fi eld. The fol lowin g examp l [...]

Is s ue 2 Decem be r 1 99 5 8-7 Saving and S tart ing the Confi gurat ion Savin g and S tarting the Co nfigurat io n After you ad mini ster the basic pa r am e t ers and ass i g n extensions an d LTNs, you mus t s a ve t he configuration. Y ou also can star t t he integ rati on at thi s point , a lthough you shoul d perf orm t he tasks in the “ A[...]

8-8 Is sue 2 December 1 995 Swit ch Int egration Device Ad mi nistrat ion starts, you see the S MDI VI E W MOD E screen as shown in the foll owing diagram. below : W hen the S ID re ceives c al ls, the screen chang e s t o s ho w t h e S MDI pa ck et b eing sent to the IN T UITY S y st e m . The screen a p p ears similar t o t he fo llowin g exam p[...]

Is s ue 2 Decem be r 1 99 5 8-9 Adm inister Seria l Data Links Use the followi n g instru ctions to check or correct the d efau lt settin gs. 1. T o access the e dit f orms used to change the seria l d at a links, press to access th e M C I MAIN ME NU. After you press t he key, you see the MCI MAI N M E NU as shown in the followin g example: 2. S e[...]

8-10 Issue 2 Decemb er 1 995 Swit ch Int egration Device Ad mi nistrat ion 6 . T o change th e def a ul t value shown, p ress the le ft or right arrow key to togg le through th e o pti ona l va lues. Th e value you set for t he baud r at e mus t equal th e value set for the S I D to the INTUIT Y S y ste m c o mm uni c a t ion link b a u d rate. Do [...]

Is s u e 2 D e ce mb er 1995 8-11 Changing Syste m Param eters 12 . T o change th e d efa ult stop bit valu e shown in the fi eld, press the l eft o r right arr ow key t o to g gle through th e o pti onal values. Sto p pressing the arrow keys when you f i n d t he stop bit va lue yo u w ant t o use. 1 3. A f t er you select a stop b it value, press[...]

8-12 Issue 2 Decemb er 1 995 Swit ch Int egration Device Ad mi nistrat ion 6. After you enter the year in the last d ate f ield, press to conf irm t he date and m ove the cursor to th e T ime field. 7. En t er the correct time in th e f orma t HH:MM: S S (hour: mi nut e:second) b y pressing and ty p ing t h e ho ur, minut es, and seconds in each p [...]

Is s u e 2 D e ce mb er 1995 8-13 Specia l P rocessing f or Message Waiting Lamps Special Processi n g for Message Waitin g Lamps NO TE: The instructi o n s i n this sec t ion only can be performed by trained AT & T software sp ecia lists. The S I D c a n b u f fer u p t o 4000 indiv idual message waiti ng transactions and wai t for sma ll int [...]

8-14 Issue 2 Decemb er 1 995 Swit ch Int egration Device Ad mi nistrat ion 1. Press to a c c e s s the S E TUP men u a s shown in th e foll owing example: 2. Press to selec t th e A d v anced o pt i on. Af ter yo u pres s t he key, you see th e ADV NC screen as s h own in the followi n g exam p l e : 3. Use the left an d rig ht arrow keys to t urn [...]

Is s u e 2 D e ce mb er 1995 8-15 Setting a Se cu rity Level The fa ctory sets the SID to a c c ess level 1. Wh en you f irst p o w er on the S ID , the unit a ccesses the S E TUP m enu and al l ows you to a c cess al l t ools required t o perf orm the a d minist rati on tasks. Y ou c a n sel ect a security level for the S I D and mak e the s e cur[...]

8-16 Issue 2 Decemb er 1 995 Swit ch Int egration Device Ad mi nistrat ion[...]

Issue 2 December 1995 9-1 9 Acceptan ce Test s Do not p e rform any task s in this chapt er until you co mp l ete t he r e quired t asks in the f ollo wing a p propr ia t e d ocuments : ■ In tuity MAP / 5 Hardware Installat ion, 585-310-137 ■ In tui ty MAP /40 Hardwar e I nstallat ion, 585-310-138 ■ Intuit y MA P /100 Hardw are Insta llation,[...]

9-2 Is sue 2 December 1 995 Accept ance Tests As explained in I NTUIT Y New Syste m P l anning, 585-310-603, two test subscrib ers should have b een a dm inist ered on the swit c h for a ccept ance t est s. Accept ance t ests b e g in aft er yo u c o m p let e init ial a d min istrat ion a n d ad m inist er two t est subscrib ers on the INTUI T Y S[...]

Is s ue 2 Decemb er 19 95 9-3 Adm inister the Test Subscribers Use the followi n g instru ctions to forward an R N A call for the t est subscri bers. 1. Using the phone of t he firs t test s u b scriber, lift t h e h andset and liste n for the d ial tone. 2. Dial the a ccess code or p ress the funct ion key for fo rw ard R N A. After you p e rform [...]

9-4 Is sue 2 December 1 995 Accept ance Tests Task 3: Forw ard Subsc ri be rs for All Calls Use this feature t o f orward al l calls to th e I NTUI T Y Syste m. T he swi t c h au tom atic ally transfers the call to t he UCD group ad m inist ered for the I NTUI T Y Syste m. NO TE : The su bscrib er’s service featu re c l ass must cont ain ca l l f[...]

Issue 2 December 1995 10-1 10 Cut-t o - Service Do not p e rform any task s in this chapt er until you co mp l ete t he necessary cut- to- serv ic e tasks in t he Cu t-t o-Se rvi c e c hapter o f INT UITY S ystem So f twa re Install ation, 58 5-310-140. The in sta ll ati on d o cu me nt e x p lains when yo u must use th e ins truct ions in thi s ch[...]

10 -2 Issue 2 Decemb e r 1 9 95 Cut-to-Service Admin ister th e Subscrib er Tel ephones By for warding a subs c r iber exten sion to the main extension of t he UCD group, the swit c h sends call in form at ion over the MCI link to the SID . The S I D c onverts the inform at ion to S M DI p roto col and sends th e informat ion t o t he IN T UITY Sys[...]

Is s u e 2 D e ce mb er 1995 10-3 Adm inist er the Subscriber Tele phones You create d th e UCD main ext ension d u ring the switch a d mi nistration proces s i n Chap ter 7 o f this d ocument. The swit c h n ow f orward s R NA calls to th e I NTUITY UCD group, creat i ng a n in t egrated voice m ail system. Procee d to the next task. Task 2: Forw [...]

10 -4 Issue 2 Decemb e r 1 9 95 Cut-to-Service Task 3: Forw ard Subsc ri be rs for All Calls Use this feature t o f orward subscrib ers for all calls to the I N T UITY S y st e m . The switch a u t oma tically t ransfe rs the c all to the UCD g roup ad ministered f or INT UITY service . NO TE : The su bscrib er’s service featu re c l ass must con[...]

Issue 2 Decemb e r 1 995 A-1 A Troubles hooting and Erro r L o gs Ap p endix A prov ides troub leshootin g inf ormation to h elp you isolat e and correct probl e m s t h a t m a y occur with an INTUI T Y Sy st em inte gra te d wit h the NEAX 2400 MC I switch. The p ro blems outl ined in t his a p p en dix o nly refer to p r o blems r el a ted to th[...]

A-2 Issue 2 Decemb er 19 9 5 Switch Integrati o n Dev ice Problems The SID does not powe r on. Nothin g appears on the LCD displ ay. Calls are not integ rated . Possible R eason: T he power cord co nnect ion m a y b e loose o r not completed . R em e dy: Make sure the p ower cord is firmly plugg e d i nto th e wall outlet a n d th e S ID. Possible [...]

Issue 2 De c e m ber 1995 A-3 Swit ch Integrati on Device Proble ms Calls are integr ated bu t the me s sage wa iting lam p (MWL) doe s not wo rk . You receive constan t MWI Packet error m essa ges . The LCD di spl ay con tain s the m e ssag e Waiting for Remote Access . R emedy: R efer to Chapter 8, " Swit c h I n t e g rati on Devic e Ad m i[...]

A-4 Issue 2 Decemb er 19 9 5 The V M LED is y ellow constantl y (more than 5% pa cket transmiss ion err or) . VM LED is red cons ta ntly ( m ore than 50% pac ket transm issi on error) . Possible R eason: The S M DI c a bl e is loose. R em e d y: Tig hten the S M DI c a b le connecti ons. Possible R eason: The S M DI c o m m unications p ort baud r [...]

Issue 2 De c e m ber 1995 A-5 Error Logs Error Logs The S I D a ccum ulates a nd records or logs error messages. The error messa ges can help s olv e pr oblems and trace er rors. You can access th e error l ogs on the S I D if you are authori ze d to use se curity level 1 featu r e s. The error l ogs also a re avai labl e to trai ned supp ort p ers[...]

A-6 Issue 2 Decemb er 19 9 5 R ead the fol lowing exp lanat ion of the error log to u n d erstand the inf orm ati on. The S I D c a n re c ord many di f f erent e r rors. All errors a re d isplayed in the sam e format , explained in the above examp l e. Y ou may use t he u p arrow an d down arrow to scroll t hro ugh the l ist of m essages. T able A[...]

Issue 2 De c e m ber 1995 A-7 Error Logs Tabl e A-1. SID Error Codes and D escr iptions Code Descriptio n Type Action 1 V M Co m m Erro r W Ch e c k SMD I c on n e c ti o n an d p a ra me te r s 2 N o F r ee V M_ IN Packet s W Check S MDI co nnecti on and par am eter s 3 Exces s Data -- V M _ I N Pkts W Che c k S M DI con n e c tio n and p ara me t[...]

A-8 Issue 2 Decemb er 19 9 5 From ti me to ti me, yo u m ay n eed to purge your error l o gs. Yo u ca n p urge error l o g s on the S ID if you have authorizat ion to a c cess securi ty l evel 1 features. Use the f ollo wing inst ruct ions to purge er r or log s . 1. Press to a c c es s the Mai n M enu. 2. Press to select L o g s. Af t er you press[...]

Issue 2 De c e m ber 1995 A-9 Clearing Y our Confi gurat ion Clearing Yo ur Configuration W hen you a d d voice mail p orts or c h ange the switch d ial p l a n, you may need to reconfig ure the S ID. In most cases, you ca n a c c om p lish the t ask by editing th e existin g setup and restarti n g t he s ystem . I f re quired, t h e SID pr ov ides[...]

A-10 Issue 2 Decembe r 1995[...]

Issue 2 Decemb e r 1995 B-1 B Using V iews During Integration The S I D p rovide s you wit h four real-t ime views of the int egrat ion proce ss : ■ S M DI m onitor m od e ■ MCI mon itor m o d e ■ S tat istics mode ■ Metrics mode Each m od e shows you d ifferen t i nformat ion in a com mon screen layout. A typi cal view mo d e a p p ears as[...]

B-2 Issue 2 Decemb er 1995 S MD I Mo ni tor Mo de The fi rs t o p t ion on the V iew men u is the S M DI mo nit or mo d e . The m ode permi ts you to observe transacti ons as t hey occur o n t h e S MD I dat a link tha t connects th e S I D t o t h e INTUI T Y S y st em . The S M D I m o ni tor is a useful to ol that provides cond ensed, r e al-ti [...]

Issue 2 December 1995 B-3 SMDI Mon itor M od e W hen tran sa c ti ons are b e ing proce ss ed, t he s c r ee n up d ates cont inuously. The example S MD I v iew screen ab ov e shows a call c overed to th e p ilot n um ber of t he UCD group. The fo llowing descript i ons exp lain t he conte nt o f each fi eld. Each ty pe o f v iew scree n c ontains [...]

B-4 Issue 2 Decemb er 1995 Using MCI Mon itor Mod e The S I D p rovide s an MC I data link monit or that allows you t o view t ransact ions sent b e twee n the switch and t he SID . T his vie w is similar in form at t o the SMDI Monit or. The t o p line on the d isplay shows message waiting c om mands and the bo t to m line shows calling p arty d a[...]

Issue 2 December 1995 B-5 Using M e trics Mode Using Met rics M o d e Use the followi n g instru ctions to us e the Metrics moni tor mo d e. 1 . Access th e V i ew m enu a s d escribed in th e prev i ous secti on. 2. Press . 3. Press to selec t the S tatist ics opt ion. You see the f ollowi n g screen: This d ispla y updates occa s i onally, s ho w[...]

B-6 Issue 2 Decemb er 1995[...]

Issue 2 Decemb er 1995 C-1 C Switch Administration for I N TU ITY Lodging Intro d u ction Ap p endix C d escribes the s witch adm i nistra tion you need to complet e i f you have INTUI T Y Lo d g in g . Re a d t he i nf ormat ion a n d c onf igure your switc h as required. Hunt Grou p Admin istrat i o n A h unt group is a set o f ext ension num b e[...]

C-2 Is s ue 2 Decem be r 1 99 5 Message Retriev al Ad ministrat i on The me ss a g e re trieval num b er is t he tele phone nu m b er that subscribers call to retrieve voic e m a il messages. L ike ot her calls to the I N T UITY syste m , m essage retrieva l c alls are ultimat ely fo rwa rd e d to the IN TUITY hunt g rou p. Message Retrieval in Lod[...]

Issue 2 D e ce m ber 1995 C-3 Voice M ail A dminist ration 3. If your swit c h has password c apabil ity, ass i gn a p assword to the new extensi on. 4. Assi gn to t h e new ext ension, the service: ldg_n i_vm a. Log on to the I NT UITY syste m as sa or craft. b . From t he INTUI T Y Ad mi n istrat ion m enu select t h e fo llowi ng sequence : c . [...]

C-4 Is s ue 2 Decem be r 1 99 5 3. A ssi gn to t he new extension, the service: ldg_ni_ca as fo llows: a. Log on to the I NT UITY syste m as sa or craft. b . From t he INTUI T Y Ad mi n istrat ion m enu select t h e fo llowi ng sequence :. c . From the Voic e Eq ui p ment screen, press (F8) th en (F3 ). d . S elect S ervices to Called Numb ers f ro[...]

Issue 2 D e ce m ber 1995 C-5 D o-Not-Disturb Do - N ot-D isturb Look for feat ures on your switch that ad ap t themsel ves e sp ecially well to lo d ging situati ons. One examp l e is the D o-not-Distu rb feat ure on some swi t c hes. This feature m akes it possible to request that a p arti cular extension not receiv e calls un t il a specif ied t[...]

C-6 Is s ue 2 Decem be r 1 99 5 One-Step C ut-to-Service On swit ches wh ere a coverage path is se p aratel y d efi ned a nd t hen a p plie d to a class of stations, assi g n all g u e st stations to I NTUIT Y Lodg i ng a t once. Using this c ut-t o-service stra tegy, all g uest stations are chang ed to I NTUIT Y Lodgi n g a t t h e s a me t i m e.[...]

Issue 2 Decemb er 1 995 AB B-1 A AC alter nat ing current ACD automatic call distributi on ADAP a dm inistrat ion and data acquisition pack age ADU as ynch rono us data unit ALT assemble lo a d an d test AMIS A u d io Mess aging Interchange Spe c i ficati on AT& T American Telegraph and Telephon e AUDIX A u d i o Informati o n E x chang e AWG A[...]

A bbreviati ons ABB-2 Issue 2 D e ce m ber 1995 D DAC dial acces s cod e DC direct c ur rent DCE d a ta communications equipment DCIU d ata communications interface unit DCP digita l communications proto c ol DCS distributed communications sys tem DID direct inward di aling DIP d a ta in terface pro cess DMA direct memory acces s DN directory numbe[...]

A bbreviati ons Issue 2 Decemb er 1 995 AB B-3 I IDI isolating dat a inter face IM G Inter face Module Gr o up INAD S initializati on and ad m i nistr ation sys t em I/O input/output IRQ inter rupt request ISDN integrated s e r vice s di gital network IVC6 integrated v oice CEL P c a rd ( 6 c hannels) K Kbps kilobits p er seco n d Kbyte k iloby te [...]

A bbreviati ons ABB-4 Issue 2 D e ce m ber 1995 O OA&M o perations, administrat ion, and m ain ten anc e OP o perate OS o perating system P PBX private b ra n ch e xchan ge PC p o wer conv er ter o r p e r sonal c omputer PDM proces sor d a ta module PE C price eleme nt code POST p ower-on self test R RAM random-acce ss me mor y REN ringer eq u[...]

A bbreviati ons Issue 2 Decemb er 1 995 AB B-5 T TDD telecommunications device for the d eaf TDM time division mul tiplex TEC telephon e c lass TN tenan t number T/R tip/rin g TRIP tip/rin g inpu t pro cess TSC AT & T's Techn i c a l Services Center U UCD uniform call distri b u tion UMG ultr a-module gr oup UPS unin t erru p t ible p ower[...]

A bbreviati ons ABB-6 Issue 2 D e ce m ber 1995[...]

Issue 2 Decemb e r 1995 GL -1 1A ESS Swit ch An AT& T central offi ce switch that can be integrated with t h e INTUIT Y s ystem. 5ESS Swit c h An AT& T central offi ce switch that can be integrated with t h e INTUIT Y s ystem. A accessed mess a ge A v oice mail me s sage that was received and s canned (ei ther the entire messa g e or just t[...]

Glos sary GL- 2 Issue 2 Decemb er 1995 alphanumeric Alphabetic, numeric , or pu n c t ua t ion symbols . AMIS See Audio Messaging Inte rc h ange Specific a tion . AMIS Pr efix A n umber adde d to t he des t ination number to indica te th at the destination number is an AMI S analog networking n u m b er. amp ere (am p) The unit of me asurement of e[...]

Glos sary Issue 2 Decemb e r 1995 GL -3 AUDIX See Audio Inform ation Exch ange . automated attendant A featur e th a t a llows a us er o f an INTUI T Y sys tem to set up a main extens io n number wit h a menu of options that routes call ers to an a p pr opriate d e pa r tment at th e touch of a button. automati c call dist rib ution ( ACD) The Syst[...]

Glos sary GL- 4 Issue 2 Decemb er 1995 BIOS See basic input/output system . bit See binary digit . bo dy The p a rt o f subsc r iber voice mail that contains the a c tual spok en me s sage. For a leave word c all- i ng (LWC) messa g e, it i s a stand ard sys tem anno uncement. bo ot The operation to start a compute r sy stem by loa d ing p ro g r a[...]

Glos sary Issue 2 Decemb e r 1995 GL -5 C call-ans wer An I NTUITY AUDIX featur e that allows th e sy stem to answer a c a l l and re c ord a me ssage whe n th e subsc r iber is unavailable. Callers may be r ed i rected to t h e system thro u gh t he cal l c o verage or call forwar ding switch f eatures. Subsc ribers may re c o r d a per sonal gree[...]

Glos sary GL- 6 Issue 2 Decemb er 1995 CO See central o ffic e . col locate d An I NTUITY system i nst al led in the same physic al location a s the host switc h. See also loc a l inst allati o n . colloc ate d adjunct Two or more a dju nc t s that are serving the s ame switch (i.e., each has voice port c o nnectio ns to th e s witch) or th a t are[...]

Glos sary Issue 2 Decemb e r 1995 GL -7 D da tab ase A s tru c tured se t of f iles, re c or d s, or tables. Also, a co llection of f ilesys t e ms a nd files in disk mem- ory that store the v oi c e an d n onvoice (pr o gram data) nece ssary for I NTUITY syste m operatio n . data c o m munications equipment (DCE) S ta ndard type of data interface [...]

Glos sary GL- 8 Issue 2 Decemb er 1995 dedicat ed line A communicatio ns p a th that does not g o through a swi tch. A d e di cate d (ha rd-wired) path may b e fo rmed with d irectly connec te d c a b les . MPDMs, DSUs, or o t h er devices may also be used t o extend the di stance that sig nals c an t ravel directly through the building wir ing. de[...]

Glos sary Issue 2 Decemb e r 1995 GL -9 DSU See data s erv ic e u nit . DTE See data termi nal equipment . DTR See data termi nal r e ad y . du al in -l ine pa ckag e ( D IP) sw it ch A very small switch, u s ually a t tache d to a printed circuit card, i n which the re are only two sett ings: on or off ( or 0 or 1). DIP swit c hes ar e us e d to c[...]

Glos sary GL-10 Issue 2 December 1995 F field An area on a screen, menu, or report where information c a n b e typed or displayed. fi le A c ollection of data t reated as a b asic uni t of storage. filename Alp hanumeri c c h ara c ters used t o id en t ify a partic u lar f ile. file red u ndancy See m ir ro ring . files ystem A collec t ion of r e[...]

Glos sary Is sue 2 December 1 995 GL-11 H hard dis k drive A h ig h -c a p acity data stora g e/ retr ieval device that is locat ed inside a computer platf orm. A h a r d disk drive st ores data on non -removable high-density magnetic media ba s ed o n a pr e d e termined format for ret rieval by the system at a later date. hardware The phys ic al [...]

Glos sary GL-12 Issue 2 December 1995 initi alize To star t u p the system for t h e fi rst t ime. input A sig n al fed i nto a ci rcuit or c hanne l . integr ate d servic es digit al networ k (ISDN) A network that provides end-to-end d i gital con nectiv ity t o s upport a wide range of voice and da ta services. integr ate d voice proc ess ing CEL[...]

Glos sary Is sue 2 December 1 995 GL-13 L label The name ass ig n e d to a disk d evice ( either a r emo vable ta pe c a rt ridge or p ermanen t d rive) thro u gh software. Cartr idge labels may have a generic name (such as 3:3) to show t he s oftware relea se o r a descript ive name if for backu p c opies (s uch as back01 ). Disk drive labels usua[...]

Glos sary GL-14 Issue 2 December 1995 M magn et i c periph erals Da ta s torage devices that use magnetic media to store information. Such d e vices in c lude hard disk dr ives , f lo ppy d i sk dr ives, and cartr i d g e tape drives. mailb o x A p ortion of disk memory give n to e ach I NTUITY AUDIX subs c r iber for creati n g and stor ing outgo-[...]

Glos sary Is sue 2 December 1 995 GL-15 modular A term that d e sc r ibes equipme nt made of plug-in un its th at can be added together to m ak e the sys tem la rger, improve its capabili ties, or expan d its size. modular process or data modu l e (MPDM) . A d at a de vic e that c onvert s RS-232C or R S- 4 4 9 protocol s ig n als to digi tal c o m[...]

Glos sary GL-16 Issue 2 December 1995 P parall el transm issio n The t ransmission of several bi ts of data at the same time over diff erent wi res. Parall el t rans m is- sion of data i s u s uall y faster than serial transmission. password A code assigned to every I NTUITY t er minal u s er and INTUIT Y AUDIX s ubscriber fo r sec ur ity rea- sons[...]

Glos sary Is sue 2 December 1 995 GL-17 programmed func tion key See fu nction ke y . protocol A set of conv entio n s or rules governing t h e format and timi n g o f messag e exchan ges (sig nals) to control data mo vement and the detecti on and p ossible cor rection of er r ors. pu bli c ma il ing l ist A list of voice mail addresses that any I [...]

Glos sary GL-18 Issue 2 December 1995 request to send (RT S ) One of the control signals on a R S -232 conne c to r tha t places the modem in the originate m o de so th at i t can begin to se nd . res tart An I NTUITY f e at ure t hat all ows INTUITY AUDIX subs c ribers who have reached the sys t em thro u gh the call a nswer feature to a ccess the[...]

Glos sary Is sue 2 December 1 995 GL-19 simplif ied message service interface (SM SI) Type of data l ink connec t ion t o an integra t e d 1 A ESS switc h or 5ESS swit c h in t h e INTUI T Y sys- te m. single in-lin e memory modules (SIMM s) A method of containin g random acces s me mo ry ( RAM) c h i p s on na r row circuit card strips that at t a[...]

Glos sary GL-20 Issue 2 December 1995 T tape cartridge One or more s pare removable cartrid ges r e q uired to b a ck up s ystem information. tape driv e The phys ic al unit that hold s, reads, and write s magn etic tape. terminal See display ter minal . terminal type A n umber indicatin g the typ e of terminal being us e d to lo g on to the INTUI [...]

Glos sary Is sue 2 December 1 995 GL-21 unif orm call distrib ution (UCD) The t ype of call-distr ibution gr o up (or h u nt group) of analog por t cards on some sw i tche s that conne c ts s ubscribers a nd u sers to the I NTUITY AUDIX system. S ystem 75, Generic 1 , Generic 3, and some central of fice swit c hes use UCD gr o u ps. See also call -[...]

Glos sary GL-22 Issue 2 December 1995 W watt A u ni t of electrical power that is r e quired to maintain a current of one amp u n d er the pr es sure of one volt.[...]

Issue 2 D ecember 1995 IN- 1 Numerics 2500 teleph one set , 7-2 25-pin conn ector , 1- 4 A A25 B Cab le , 1- 8 Acceptance tests , 9-1 test subscribers , 9-2 Ac cess level 0 , 8-14 1 , 8-14 2 , 8-14 Action f orms , 2-4 , 2-8 Add re ss Ra nges first , 6- 8 la st , 6-8 public network number , 6-8 Administration NEAX 2400 , 7-1 analog voice m ail ports[...]

Index IN- 2 Iss ue 2 Decem be r 1995 E Edit forms , 2- 4 , 2- 5 help , 2-8 cl ear , 2-8 inse rt , 2- 8 overtype , 2- 8 un do , 2-8 key s , 2-7 scroll it em , 2-5 , 2-6 single item , 2-5 , 2-6 two ite m , 2- 5 , 2-6 EIA RS232C , 1-4 EIA standards , 1-4 , 4-3 Electronic Indu stries Association ( EIA) standards , 1- 4 Electronics Industry Association [...]

Index Issue 2 D ecember 1995 IN- 3 maintenance modem , 4-2 SID , 2- 2 diag nostic lights , 2-2 fro nt panel , 2- 2 keypad , 2- 2 LCD display , 2- 2 link A , 2- 2 link B , 2- 2 mode m port , 2- 2 power cord outl et , 2-2 power swit ch , 2-2 rear panel , 2- 2 Hos t l ink ID , 6-8 Hos t t y pe , 6-8 hunt group lodging , C-1 I Idle , B- 4 Index assignm[...]

Index IN- 4 Iss ue 2 Decem be r 1995 adm inistration , C-3 Menu form s , 2-4 example , 2-4 name , 2-4 option s , 2-4 Mes sage center interf ace , 1-1 message retrieval, lodging , C-2 Mes sages id le , B- 4 inte g r ation sto pped , B-4 PKG c heck , 7- 5 WRT , 7-5 Metri cs mode , B- 5 MODE key SID , 2- 2 Mode m main te n ance , 4- 2 Mode m port SID [...]

Index Issue 2 D ecember 1995 IN- 5 S Safety electro s t atic discharge , 1-3 work mat , 1-3 wrist st rap , 1-3 scr ee n Intuity system voice e quipment , C-3 s cre ens as s ig n m ent of station dat a , 7- 1 2 , 7- 13 , 7-1 5 , 7-1 7 Confirmat ion Mess age , 5-7 , 6-5 installation commands menu , 7-11 Intuity A dministr ation menu , 5-3 Intuity Mai[...]

Index IN- 6 Iss ue 2 Decem be r 1995 Statistics mode , B-4 Subscribers te st , 9- 2 Switch gro u p , 7-6 Switch integrati on device , 1-1 Switch link type , 6-8 System parameter s SID , 8- 1 1 T Test su bscribers , 9- 2 Time , 8-12 Trademarks , xii i Trans fers , 1-10 Troubles hooting , A-1 U UCD group , 1-1 , 7-6 , 9-2 , 10 -2 , 10-3 , 10-4 ass ig[...]