AT&T 984 manuale d’uso

Please also read P art 1 — Impor tant pr oduct information USER ’ S MANUAL Pa r t 2 © 2006 Advanced American T elephones. All Rights reserved. A T&T and the Globe Design are trademarks of A T&T Corp., licensed to Advanced American T elephones. A T&T Small Business System Speak erphone with Digital Answ ering System and Caller ID/Ca[...]

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Contents Contents i Contents Product o verview ............................1 Befor e you begin .............................2 Parts list ................................................2 T ools needed .......................................2 DSL users .............................................4 Glossar y .........................................[...]

Contents Contents Confer ence calls ...............................65 T ransfer a call ....................................66 Low battery indicator .....................67 Lights and what they mean ..........68 One touch operation ..................70 Store a n umber in a one touch location ......................71 Revie w a one touch entr y ......[...]

Contents Contents Remov e an auto-attendant outgoing announcement ..........114 Using multiple auto-attendants ..........................115 Answ ering system Remote operation ........................116 Connect with the answ ering system ......................116 Remote commands .......................117 Adding a fax machine ............118 Using[...]

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P r oduct o v ervie w P r oduct o v ervie w 1 Pr oduct o v er view This A T&T Small Business System Speakerphone with Digital Answ ering System and Caller ID/Call W aiting 984 is expandable to a 16-extension telephone system. The 984 is compatible with A T&T 945, 974, 944, 955 and 964 telephones. (See Befor e you begin starting on page 2 an[...]

Befor e you begin Befor e you begin 2 Befor e you begin P arts list Y our box should include: T ools needed Y ou will also need a small Phillips head scre w driver to install y our phone. Coiled handset cord P ower adapter T wo long line cords Handset This user’ s manual Quick star t guide Base unit with wedge attached 1 This Quick Start Guide pr[...]

Befor e you begin Befor e you begin This 984 telephone is fully compatible with an y A T&T Four -Line Small Business System Speak erphone 945 or 974 units you ma y hav e installed. Y ou can use a total of 16 945/974/984 units together as extensions in your phone system. This 984 telephone is also compatible with any A T&T 964/955/944 phones[...]

Befor e you begin Befor e you begin DSL users Connecting a DSL line to L1/L2 ma y interfer e with the advanced featur es of this telephone, (such as intercom, hold, and line privacy ,) which work b y sending data signals ov er line 1. These data signals are sent at some of the same frequencies as those used b y your DSL service . Also , DSL lines u[...]

Befor e you begin Befor e you begin  NO TE: If your DSL service provider cannot suppl y a DSL splitter, it is possible to pur chase an outdoor DSL splitter ov er the Internet. If you ar e a new DSL customer , your DSL ser vice pr ovider will pr obably ask you if y ou ha ve more than one telephone line in y our home or business, or if you ar e in[...]

6 Befor e you begin Befor e you begin Glossar y continued from page 5 DND: When activated, the Do Not Disturb (DND) featur e pr ev ents interruptions during a call. DT AD: The Digital T elephone Answering Device is a sophisticated, tapeless answ ering system built into the 984 telephone. Home area code: This is the area code f or your telephone n u[...]

Befor e you begin Befor e you begin Phone system: T wo or mor e system phones combined to form an interacting system of shared lines. Y ou can hav e up to 16 system phones in the system.  NO TE: If you ha v e one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone , you can ha ve only 12 extensions in the[...]

Befor e you begin Befor e you begin Pr o grammable featur es list Default settings indicated b y *. F eatur e: Function: Options: One touch Choose default mode Inter com* or telephone pref erence f or one touch ( EXT ) buttons. Extension no . Assign an extension 11*-26 number to this phone. Ringer on/off T urn the ringer on or On* or off off for ea[...]

Befor e you begin Befor e you begin Pr o grammable featur es list Default settings indicated by *. F eatur e: Function: Options: Prime line Assign a line on this Line 1*, 2, 3, 4 phone to be selected automatically when you lift the handset, press K ,o r press h . Automatic Choose default mode Speak erphone* or mode for calls connected headset with [...]

Befor e you begin Befor e you begin continued from page 9 Pr o grammable featur es list Default settings indicated b y *. F eatur e: Function: Options: Reset all Return all featur es N/A to default settings. Answ er status T urn the answering On*, off, or system on or off, or auto-attendant set this phone to be an auto-attendant. Set answ er status[...]

Befor e you begin Befor e you begin Pr o grammable featur es list Default settings indicated by *. F eatur e: Function: Options: Toll sa ver T urn toll sa ver On or off* on or off. Remote code Pr ogram the code Three digits, 111* (passw ord) needed for r emote access to some featur es of your phone. Messag e length Set maximum length Unlimited*, 1 [...]

Befor e you begin Befor e you begin Audible signals When y ou hear : It means: A rapid double-ring Y ou hav e an incoming inter com call. pattern, repeating A long single ring, Y ou ha ve an incoming transf err ed call. repeating A short single ring , The extension number you just repeating pr ogrammed has already been assigned. Choose another numb[...]

Installation Installation 13 If you are installing m ultiple phones in your telephone system, y ou must install and program one set at a time . If more than one extension is assigned the same extension number, a repeating shor t r ing (error ring) sounds at the extension you are programming and the screen display includes EXT h XX h is h already h [...]

Installation Installation 14 Batter y installation continued from page 13 3. Pull on the tab to remo ve the battery compar tment co v er . 4. Insert a 9V batter y (purchased separatel y) follo wing the polarity markings in the batter y compartment. 5. Replace the batter y compartment co ver and the scr ew. 6. If you ar e wall mounting the phone , t[...]

Installation Installation 15 T able/desk installation For best r esults, follo w the directions in Battery installation beginning on page 13 befor e installing the phone. Recommended wiring configuration for phone system  NO TE: The total length of telephone wire used in your system should not be more than 600 feet as it ma y cause interference [...]

Installation Installation T able/desk installation continued from page 15 • F our one-line jacks (T o use this installation option, you’ll need to pur chase two tw o-line adapters. Adapters are a vailable at retail stor es or by calling 1 (800) 222–3111 .) • T wo tw o-line jacks 2. Connect the handset cord. Plug one end of the coiled handse[...]

Installation Installation 17 3. Connect the po w er adapter to the telephone. Use only the pow er adapter pr ovided with this pr oduct. T o obtain a replacement, call 1 (800) 222–3111 . Plug one end of the pow er adapter into the jack labeled PO WER on the back of the phone. Plug the other end into a standard electrical outlet not controlled b y [...]

Installation Installation W all installation continued from page 17 2. Re verse the handset tab. Hold down the switchhook, then pull out the handset tab and rotate it 180 degr ees. Push the handset tab down into the gr ooves so it settles into position. 3. Connect the telephone line cords to the telephone as sho wn. 4. Connect the handset cord. Plu[...]

Installation Installation 6. Connect the telephone line cords to the wall jacks as sho wn in the follo wing illustration and mount the phone on the wall.  NO TE: User s should use ONL Y the line cords provided. In case additional line cords are required, please use ONL Y A WG#24 line cords. • Four one-line jacks (T o use this installation opti[...]

W all installation continued from page 19 • T wo tw o-line jacks (T o use this illustration option, y ou ma y want to use the short line cord for lines 1 and 2.) 7. Initialization. If no batter y is installed when y ou connect the pow er cord, the phone runs a quick self-test and the screen displa ys Initializing for about thr ee seconds.  NO [...]

Installation Installation Con v enience ports If you want to connect another de vice (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AU X . These conv enience ports use lines 3 and 4; a call picked up on line 3 or 4 at another extension ma y interrupt fax, modem, or message transmission. • F our one-l[...]

Menu oper ation Menu oper ation 22 Featur e setup , memory programming and some individual featur e operations for the 984 use menus sho wn in the screen displa y . Use the na vigation buttons ( < , > , + , - , E ) to begin, end and move thr ough menu operations (for example, featur e setup). • Pr ess E to activate a menu operation. The fir[...]

Menu oper ation Menu oper ation 23 Menu structur e Use the menu operation to set up the values for the 984 featur es. Access the menu by pr essing E when the phone is idle. The menu structur e for the featur e setup menu is shown belo w . One touch Pref erence Intercom T elephone Program Pause T one Flash Cancel View Done Main menu Phone settings E[...]

Menu oper ation Menu oper ation 24 Shor tcut to langua ge men u This phone comes programmed f or English screen displa ys. If you need to change the scr een language to Spanish or French, you can use these steps to reach the LANGUAGE menu mor e quickly . 1. Press E to begin feature setup . 2. Press + twice . The screen displa y includes LANGUAGE an[...]

F eatur e setup F eatur e setup 25 F eature setup Set one touch pr efer ence Choose whether pressing an EXT button automaticall y initiates an inter com or one touch call. If you want to place one touch calls using only one button, set this featur e to TELEPHONE . If you want to place inter com calls using only one button, set this f eature to INTE[...]

F eatur e setup F eatur e setup 26 Assign an extension n umber to y our phone Every individual phone in your telephone system MUST be assigned a unique extension number for the inter com featur e to work. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes PHONE SETTINGS . 3. Press E . The screen displa y includes EXTE[...]

F eatur e setup F eatur e setup 27 T urn the ringer on or off for each line 1. Press E to begin feature setup . 2. Press - until the screen displa y includes PHONE SETTINGS . 3. Press E . The screen displa y includes EXTENSION NO . 4. Press - until the screen displa y includes RINGER ON/OFF . 5. Press E . The screen displa y includes L1 RINGER and [...]

F eatur e setup F eatur e setup 28 Select the ringer type Y ou can choose a ring pattern for incoming phone calls.  NO TE: Incoming intercom calls use r inger type 1 and cannot be changed. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes PHONE SETTINGS . 3. Press E . The screen displa y includes EXTENSION NO . 4.[...]

F eatur e setup F eatur e setup 29 Set dela y ring Set the length of time befor e incoming calls will ring at this extension.  NO TE: If you choose to set a dela yed ring on a phone with voice mail ser vice, the phone may not ring at all before voice mail picks up the call. 1. Press E to begin feature setup . 2. Press - until the screen displa y[...]

F eatur e setup F eatur e setup T urn auto-mute on or off Choose whether sounds at this extension will be heard automatically in r esponse to a page (auto-mute off) or only when M is pr essed. Auto-mute off permits hands-free con versation and r oom monitoring; auto-mute on pr otects privacy. 1. Press E to begin feature setup . 2. Press - until the[...]

F eatur e setup F eatur e setup Set dial mode 1. Press E to begin feature setup . 2. Press - until the screen displa y includes PHONE SETTINGS . 3. Press E . The screen displa y includes EXTENSION NO . 4. Press - until the screen displa y includes TONE/PULSE and the curr ent setting. 5. Press < or > to toggle betw een Tone and Pulse . 6. When[...]

F eatur e setup F eatur e setup 32 Set the time and date 1. Press E to begin feature setup . 2. Press - until the screen displa y includes TIME/DATE . 3. Press E . The screen displa y includes HOUR and the curr ent hour setting. 4. Press < or > until the corr ect hour is shown. 5. Press - to sa ve the hour setting. The screen displa y include[...]

F eatur e setup F eatur e setup 33 T urn line usage on or off f or each line If you ar e not using all four phone lines at this extension, you need to turn off line usage f or the unused lines. If you expand to a second, third or f ourth line , turn line usage back on. Line 1 must be turned on for the inter com to work.  NO TE: Y o u may use any[...]

F eatur e setup F eatur e setup Assign the prime line (line pr efer ence) 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL OPTIONS . 3. Press E . The screen displa y includes LINE USAGE . 4. Press - until the screen displa y includes PRIME LINE and the current setting. 5. Press < or > to scr oll thr ou[...]

F eatur e setup F eatur e setup 35 Set automatic mode Choose the mode (headset or speak erphone) to be used automatically when y ou press a LINE button with the handset in the base unit. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL OPTIONS . 3. Press E . The screen displa y includes LINE USAGE . 4. Press[...]

F eatur e setup F eatur e setup Set the scr oll rate Y ou can choose the speed for the rapid scr oll featur e. (See Rapid scr oll on page 24 for details.) 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL OPTIONS . 3. Press E . The screen displa y includes LINE USAGE . 4. Press - until the screen displa y inc[...]

F eatur e setup F eatur e setup T urn screen backlight on or off 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL OPTIONS . 3. Press E . The screen displa y includes LINE USAGE . 4. Press - until the screen displa y includes LCD BACKLIGHT and the current setting. 5. Press < or > to toggle betw een On a[...]

F eatur e setup F eatur e setup T urn CO VM indicators on or off for each line If you subscribe to voice mail service with your local telephone ser vice pr ovider , turn the CO VM indicator on to ha ve the scr een display the appr opriate line numbers when there ar e messages waiting. If you do not subscribe to voice mail service , turn the CO VM i[...]

F eatur e setup F eatur e setup Reset CO VM indicator If a CO VM indicator r emains on when there ar e no messages on that line, you ma y ha v e receiv ed a false signal from y our local telephone ser vice provider . Y ou can clear the indicator manually . 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL OPT[...]

F eatur e setup F eatur e setup Pr o gram home and local ar ea codes Y ou can program this phone to r ecognize one home and up to five local ar ea codes. See Home area code and Local area code on page 6 f or definitions. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL OPTIONS . 3. Press E . The screen displ[...]

F eatur e setup F eatur e setup Assign the line gr oup for this phone 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL OPTIONS . 3. Press E . The screen displa y includes LINE USAGE . 4. Press - until the screen displa y includes LINE GROUP and the current setting. 5. Press > or < to scr oll thr ough t[...]

F eatur e setup F eatur e setup Erase all settings and r eturn the phone to default settings If you r eset all featur es to the default settings, all pre vious featur e pr ogramming and one touch entries will be erased. Y ou will need to pr ogram your pr efer ences for e very feature again and re-enter n umbers in one touch locations. Y ou cannot u[...]

F eatur e setup F eatur e setup Set answ ering system status T urn the answering function on or off, or set this phone to be an auto-attendant for y our multi-phone system. Set answ er status to On to activate the answ ering system in a single phone system. Set answer status to Auto-Attendant to activate the answ ering system and auto-attendant fun[...]

F eatur e setup F eatur e setup Set y our phone for single phone operation If this phone is the only telephone in y our phone system (single phone), y ou MUST turn this featur e on for the answ ering system to w ork. If you ar e using this phone as part of a multi-phone system, lea v e single phone off (default setting). 1. Press E to begin feature[...]

F eatur e setup F eatur e setup Set answ er dela y Choose how long this phone rings befor e the answ ering system picks up a call. One ring is about six seconds. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes DTAD/AA . 3. Press E . The screen displa y includes ANSWER x STATUS . 4. Press - until the screen displa y[...]

F eatur e setup F eatur e setup Set auto-attendant pickup dela y If this phone is a designated auto-attendant, y ou can choose how long the auto-attendant waits befor e picking up incoming calls. One ring is about six seconds. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes DTAD/AA . 3. Press E . The screen displa [...]

F eatur e setup F eatur e setup Set auto-attendant da y and night times The auto-attendant featur e only w orks with a multi-phone system. If you ha ve more than one phone in your system, y ou MUST pr ogram the hours for da y and night time so the answering system pla ys the corr ect outgoing announcement. Please see Answ er system Auto-attendant o[...]

F eatur e setup F eatur e setup Set auto-attendant da y and night times continued from page 47 9. Press < or > to toggle betw een AM and PM . When the corr ect setting is shown, press - to sa ve the da y time setting. The screen displa y includes DAY x TIME and DONE . 10. Press E . The screen displa y includes NIGHT TIME and the curr ent sett[...]

F eatur e setup F eatur e setup T urn toll sa v er on or off When toll sa ver is turned on, the answering system picks up incoming calls within eight seconds if there is at least one new message. When there are no ne w messages, the answ ering system picks up the incoming call in the time you set as the ans wer dela y (see Set answer dela y on page[...]

F eatur e setup F eatur e setup Pr o gram the remote code Y ou can change the remote code (passw ord) used to access your phone r emotely . 1. Press E to begin feature setup . 2. Press - until the screen displa y includes DTAD/AA . 3. Press E . The screen displa y includes ANSWER x STATUS . 4. Press - until the screen displa y includes REMOTE CODE [...]

F eatur e setup F eatur e setup Set messag e length Y ou can select the maximum length for the messages callers can recor d when the answ ering function is on. If you choose Unlimited , the caller can record a message of any length, up to the amount of time remaining for all messages, memos and announcements. If you choose Greeting Only , the calle[...]

F eatur e setup F eatur e setup T urn audible messag e alert on or off 1. Press E to begin feature setup . 2. Press - until the screen displa y includes DTAD/AA . 3. Press E . The screen displa y includes ANSWER x STATUS . 4. Press - until the screen displa y includes MESSAGE ALERT and the current setting. 5. Press < or > to toggle betw een O[...]

F eatur e setup F eatur e setup T urn monitor on or off If you wish to hear incoming messages as the y are recor ded, turn the monitor featur e on. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes DTAD/AA . 3. Press E . The screen displa y includes ANSWER x STATUS . 4. Press - until the screen displa y includes MONI[...]

F eatur e setup F eatur e setup 54 T urn DT AD inter cept on or off If you want other phones connected to line 1 on this extension to be able to pick up a call while the caller is recor ding a message, turn DT AD inter cept on. For instructions to use this featur e, see Intercept an incoming messag e on page 105. 1. Press E to begin feature setup .[...]

F eatur e setup F eatur e setup Y ou will need to pro gram the next tw o featur es if this phone is the designated console phone for y our centre x system. Set this phone to be the Centr ex console phone  NO TE: This feature is for use with Centrex systems only . 1. Press E to begin feature setup . 2. Press - until the screen displa y includes C[...]

F eatur e setup F eatur e setup Set the Centr ex console dela y ed ring time  NO TE: This feature is for use with Centrex systems only . Set the length of time the phone will route y our calls to the Centrex console phone. One ring is about six seconds. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes CENTREX . 3[...]

T ele phone oper ation T ele phone oper ation  NO TE: This phone comes progr ammed to use line 1 (default prime line) for calls if you do not press a LINE button. (T o change the pr ime line, see Assign the prime line on page 34 of this manual.) When you answer a call, the phone automatically selects the ringing line . Mak e or ans wer a call ?[...]

T ele phone oper ation T ele phone oper ation Mak e or answ er a call continued from page 57 Speak erphone T o make a call, pr ess and release the desir ed LINE button or K . The SPEAKER light goes on. W ait for a dial tone, then dial the call. Press K to end the call. T o answer a call, pr ess K or pr ess the LINE button of the incoming call. Pres[...]

T ele phone oper ation T ele phone oper ation Switch betw een handset, headset and speak erphone T o switch from handset to headset or speak erphone, press h or K , then replace the handset. (In order to use the headset, it must be plugged in.) T o switch fr om speak erphone to handset, lift the handset. (Do not press K or the call will be disconne[...]

T ele phone oper ation T ele phone oper ation 60 Call privacy T o ensure call privacy , this phone allows only one set at a time to use a line. Cancel call privacy During the call, pr ess the LINE button for the call. Y ou’ll hear a shor t beep . Others can now join the call. Restore call privacy Press the LINE button again during the call. Y ou?[...]

T ele phone oper ation T ele phone oper ation 61 V olume Handset/speak erphone/headset volume contr ol When you ar e on a call, pr ess V OLUME + to incr ease call volume. Press V OLUME - to decrease v olume. Y ou will hear a beep when you r each the minimum or maximum lev el. Ringer v olume When the phone is ringing, pr ess V OLUME + or V OLUME - t[...]

T ele phone oper ation T ele phone oper ation Redial stack The last six numbers dialed fr om this extension are automatically stor ed in the redial memory stack. Y ou can re view the n umbers in the redial memory and dial one if you wish. 1. When the phone is not on a call, pr ess R . 2. Press + or - to scr oll thr ough the last six numbers dialed [...]

T ele phone oper ation T ele phone oper ation Hold While on a call, pr ess and release H . The LINE light for the line on hold flashes slowl y in green, and a double-beep sounds ev ery 30 seconds to remind you the call is on hold. (T o turn off the reminder beep , see T urn hold reminder on or off on page 31.) If y ou wer e using the handset, y ou [...]

T ele phone oper ation T ele phone oper ation Mute Mute allows y ou to hear the other party , but the other party can’t hear y ou. T o activate this feature, press and r elease M . The MUTE light goes on. T o return to the con versation, pr ess and r elease M again.  NO TE: Switching from handset to speakerphone or headset, or from speaker pho[...]

T ele phone oper ation T ele phone oper ation Confer ence calls This featur e lets you set up a thr ee-party call by using two lines at the same time. Y ou can also join an inter com call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold. 1. Mak e or answ er a call. 2. [...]

T ele phone oper ation T ele phone oper ation T ransfer a call Y ou can transfer a call you ans wer to an y other system phone. Once y ou transfer a call, it can be pick ed up at any other system phone, not just at the extension you called. For information about using the displa y screen menus, see Men u operation beginning on page 22.  NO TE: I[...]

T ele phone oper ation T ele phone oper ation T ransfer a call and speak to the receiving party While on a call: 1. Press H . 2. Press I . The screen displa y is similar to: 3. Press E . The screen displa y is similar to: 4. Press the E XT button for the extension wher e you’ re transfer ring the call. The screen displa y is similar to: When the [...]

T ele phone oper ation T ele phone oper ation 68 Lights and what they mean Light: Status: Means: Line On steadily , This line is in use at this green extension. On steadily , This line is in use at red another extension. Flashing slowly , This line is on hold at this green extension. Flashing slowly , This line is on hold at red another extension. [...]

T ele phone oper ation T ele phone oper ation Lights and what they mean Light: Status: Means: (AUT O)REDIAL On steadily The phone is waiting to redial an auto r edial call. Flashing slowly This phone is dialing an auto redial call. DT AD On steadily Answ ering function is turned on. Flashing slowly Answering function is turned on and you ha ve new [...]

One touch oper ation One touch oper ation 70 This telephone has 32 one touch locations where y ou can stor e phone numbers y ou wish to dial using few er k e ys than usual. Y ou can stor e up to 24 digits in each location. The steps used to dial numbers stored in one touch locations var y accor ding to how y ou programmed the one touch pref erence.[...]

One touch oper ation One touch oper ation Stor e a number in a one touch location For information about using the displa y screen men us, see Menu operation page 22. 1. Press E to enter the feature men u. The screen displa ys ONE TOUCH . 2. Press E . The screen displa y includes PREFERENCE and the curr ent setting. 3. Press - until the screen displ[...]

One touch oper ation One touch oper ation Store a n umber in a one touch location continued from page 71 Store a pause in a one touch entry Y ou can include a pause while storing a dialing sequence which requir es one during actual dialing. While you ar e entering the number to be stor ed, the screen displa y includes PAUSE . Press E where y ou wan[...]

One touch oper ation One touch oper ation Re vie w a one touch entr y For mor e information about using the displa y screen menus, see Menu operation on page 22. 1. Press E to enter the feature men u. The screen displa y includes ONE H TOUCH . 2. Press E . The screen displa y includes PREFERENCE . 3. Press - until the screen displa y includes VIEW [...]

One touch oper ation One touch oper ation 74 Dial a one touch number This phone comes with One touch pref erence pr ogrammed to INTERCOM . These instructions apply only if you ha ve not changed One touch pr efer ence.  NO TE: T o change One touch preference , see Set one touch pref erence on page 25 of this manual. If One touch pref erence is se[...]

Dir ectory oper ation Dir ectory oper ation 75 This 984 telephone can store up to 200 names and phone numbers in the dir ector y. Names can be up to 16 characters long and numbers can be 24 digits long. Because directory entries are stor ed in alphabetical order , y ou ma y wish to enter names with the last name first in order to maintain consisten[...]

Dir ectory oper ation Dir ectory oper ation 76 PRESS: ONCE TWICE 3 TIMES 4 TIMES 5 TIMES 6 TIMES 7 TIMES 8 TIMES 1 ,- ' & . ( ) 1 2 AB C 2 3 DEF 3 4 GH I 4 5 JK L5 6 MN O 6 7 PQ R S 7 8 TU V 8 9 WX Y Z 9 * * 0 0 # # i i i i i i i i i i k k k k k o o o o o n n n n n Stor e a name and number in the dir ector y 1. Press D to begin working wit[...]

Dir ectory oper ation Dir ectory oper ation 6. Use the dial pad k eys to enter the phone number you wish to stor e. —OR— Press R to cop y the last number dialed at this extension onto the screen. Press < to backspace . The number will appear on the second line of the screen as y ou enter it. 7. When you ar e finished entering the number , pr[...]

Dir ectory oper ation Dir ectory oper ation Store a name and n umber in the directory continued from page 77 Store a temporary tone signal in a directory number If you ha ve dial pulse (r otar y) service , y ou can store tone signals in a directory number . When you reach the place in the dialing sequence where y ou wish tone dialing to begin, pres[...]

Dir ectory oper ation Dir ectory oper ation Re vie w dir ector y entries 1. Press D and then E to begin working with the directory . 2. Press + or - to scr oll thr ough the directory entries. —OR— Press the dial pad k ey for the first character of the entr y y ou wish to re view until the character you ar e looking for is displa yed. Then press[...]

Dir ectory oper ation Dir ectory oper ation Edit a dir ector y entr y 1. Find the directory entr y you wish to change b y following the dir ections under Re vie w directory entries on page 79. 2. When the entr y y ou want to edit is displa y ed, press E . The screen displa y includes DIAL . 3. Press - until the screen displa y includes EDIT NAME . [...]

Dir ectory oper ation Dir ectory oper ation 81 n n n n n i i i i i i i i i i i i i i i i i i i i i i i i i Dial a number fr om the director y 1. Find the entr y for the n umber you wish to call by follo wing the directions under Re view directory entries on page 79. 2. Press E . The screen displa y includes DIAL . 3. Press E . The phone will automa[...]

Dir ectory oper ation Dir ectory oper ation Remo ve all entries fr om the dir ector y 1. Press D to begin working with the dir ector y . 2. Press r . The screen displa y includes Remove all? 3. Press r again within three seconds to confirm the command and remo ve all directory entries. The screen briefly displa ys Removing ... and then All x Remove[...]

Inter com oper ation Inter com oper ation 83 This 984 telephone is fully compatible with an y A T&T Four -Line Small Business System Speak erphone 945 or 974 units you ma y hav e installed. Y ou can use a total of 16 945/974/984 units together as extensions in your phone system. This 984 telephone is also compatible with any A T&T 964/955/9[...]

Inter com oper ation Inter com oper ation 84 Basic inter com operations Operation: Function: INTERCOM Any tw o extensions connected to line 1 can ring each other . PA G E Lets you announce ov er the speak er of the phone you’ re calling. The person you’ v e called can respond just b y talking. P A GE ALL Lets you announce to all phones in the s[...]

Inter com oper ation Inter com oper ation Mak e an inter com call with the handset 1. If One touch pref erence is set to INTERCOM , skip to step 2. —OR— If One touch pref erence is set to TELEPHONE , press I . 2. Press the E XT button f or the party you wish to call, then lift the handset. The screen displa y is similar to: If the extension you[...]

Inter com oper ation Inter com oper ation Mak e an inter com call with the speak erphone or headset With the handset in the base unit: 1. If One touch pref erence is set to INTERCOM , skip to step 2. —OR— If One touch pref erence is set to TELEPHONE , press I . The phone will automatically activate the line in the mode (headset or speak erphone[...]

Inter com oper ation Inter com oper ation Answ er an inter com call  NO TE: An intercom call can be answered at an y extension in the phone system by pressing I . When you r eceiv e an intercom call, you will hear a repeating double-ring pattern and y our scr een displa ys INTERCOM FROM with the extension number of the caller . Answer the inter [...]

Inter com oper ation Inter com oper ation P a ge a specific e xtension (single-phone pag e) 1. Press I . The screen displa y is similar to: 2. Press E . The screen displa y is similar to: 3. Press the EXT button f or the party you wish to page. The screen displa y is similar to: Answ er a single-phone pa ge Auto-mute off When your extension r eceiv[...]

Inter com oper ation Inter com oper ation P a ge all system phones 1. Press I . The screen displa y is similar to: 2. Press - until the screen displa y is similar to: 3. Press E . The screen displa y is similar to: Once the page is automatically answ er ed at another extension, speak and y our voice will be hear d at all idle extensions in your pho[...]

Inter com oper ation Inter com oper ation Mak e an inter com conference call A system phone on a two-wa y conversation on an outside line can invite a thir d party at an intercom extension into the conv ersation. Follo w the directions under Confer ence calls on page 65, making sure to establish the non-intercom call first.  NO TE: Y ou cannot p[...]

Caller ID oper ation Caller ID oper ation 91 This telephone has a Caller ID featur e that works with caller identification ser vice pr ovided by y our local telephone company . There is a fee f or this ser vice, and it ma y not be a vailable in all areas. This phone can provide information only if both y ou and the caller ar e in areas off ering ca[...]

Caller ID oper ation Caller ID oper ation 92 Menu structur e Use the na vigation buttons ( < , > , + , - , E ) to mov e through men u operations. See Menu operation on page 22 for information about mo ving through men us in the screen displa y . The menu structure f or call histor y is shown below . DIAL COPY T O DIR COPY T O 1 -T OUCH Caller[...]

Caller ID oper ation Caller ID oper ation 93 Call waiting If you subscribe to caller ID with call waiting service and you r eceiv e a call waiting call, the scr een displa ys call information for the call similar to: 1. Press F to access the call waiting call. 2. T o switch back to the original call, pr ess F again. Calls r eceiv ed on two or mor e[...]

Caller ID oper ation Caller ID oper ation 94 Displa y screen messa g es Displa y: Means: PRIVATE NAME The other party is blocking name information. PRIVATE NUMBER The other par ty is blocking telephone number information. UNKNOWN NAME Y our phone company is unable to r eceive information about this caller’ s name . UNKNOWN NUMBER Y our phone comp[...]

Caller ID oper ation Caller ID oper ation 95 Messag e waiting and NEW CALL light This light sta ys on when y ou ha ve r eceiv ed call information but ha ve not y et r evie wed it. If you subscribe to a voice mail ser vice, this light flashes when y ou ha ve unretrie ved messages waiting. The screen also displa ys information about the number of ne [...]

Caller ID oper ation Caller ID oper ation Call histor y continued from page 95 Re view r ecor ds in call histor y 1. Press C . The scr een displa ys the numbers of total calls and new calls in call histor y: 2. Press - to view the pr evious (most r ecent) caller’ s information. —OR— Press + to view the earliest caller’ s information. The sc[...]

Caller ID oper ation Caller ID oper ation Remo ve calls fr om call histor y Remo v e a specific call r ecord fr om call histor y 1. Locate the call recor d you wish to delete following the instructions under Re view recor ds in call histor y on page 96. 2. Press R . The screen displa y includes Removed! Then the screen displa ys the previous r ecor[...]

Caller ID oper ation Caller ID oper ation Dial a number fr om call histor y As you r evie w call history records, you can dial a displa y ed phone number . 1. Locate the number y ou wish to call in call histor y (see Re view r ecords in call history on page 96). The screen displa y is similar to: 2. Press E . The screen displa y includes DIAL . 3. [...]

Caller ID oper ation Caller ID oper ation Sa ve a name and number fr om call histor y to the dir ector y 1. Locate the call histor y r ecord n umber you wish to sa ve (see Re view recor ds in call histor y on page 96). The screen displa y is similar to:  NO TE: If a call histor y record does not include a phone number , it cannot be saved to the[...]

Caller ID oper ation Caller ID oper ation Sa ve a number fr om call histor y to a one touch location 1. Locate the call histor y r ecord y ou wish to sa v e (see Re view r ecords in call history on page 96). The screen displa y is similar to:  NO TE: If a call histor y record does not include a phone number , it cannot be saved to the director y[...]

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation 101 Answ ering system DT AD operation i i i i i i i i i i The answ ering system can store a ppro ximately 20 min utes of messages, memos and announcements, f or up to 99 messages in total. T urn answering system on or off The answ ering function of this phone is programmable. See Set answ ering [...]

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation Menu structur e Use the na vigation buttons ( < , > , + , - , E ) to mov e through men u operations. See Menu operation on page 22 for information about mo ving through men us in the screen displa y . The menu structur e for DT AD operation is shown below . PLA Y NEW MSGS PLA Y ALL MSGS RE[...]

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation 103 Record an outg oing announcement  NO TE: If you choose not to record an outgoing announcement, the answer ing system pla ys a pre-recorded announcement. The pre-recorded announcement for ANS-OGM is, "Hello, please leave your message after the tone." The pre-recorded auto attenda[...]

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation Re vie w an outgoing announcement 1. Press d to access the answering system. 2. Press - until the screen displa y includes OGM X PLAY&RECORD . 3. Press E . The screen displa y includes PLAY and the curr ent announcement setting. 4. Press < or > to choose the outgoing announcement you w[...]

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation 105 Remo ve an outg oing announcement  NO TE: When you erase your announcement, the system returns to the pre-recorded announcement until you record a new one. 1. Press d to access the answering system. 2. Press - until the screen displa y includes OGM x PLAY&RECORD . 3. Press E . The scr[...]

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation Listen to y our messa ges The idle screen displa ys the numbers of total and new messages on the answ ering system. For example, this screen displa y indicates that you ha v e 11 new and a total of 21 messages stored on the ans wering system. Pla y ne w messag es 1. Press d . The screen displa y[...]

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation 107 3. Press E . The answering system pla ys back all messages in the order the y wer e r eceived. The DT AD announces the time and date each message was receiv ed. The screen shows the number of the curr ent message during pla yback. 4. Press E at any time to stop message pla yback. The screen [...]

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation 108 Remo ve messa g es Remo v e a selected messag e Y ou can remov e a message while listening to it. Press r while the message you want to erase is pla ying. The screen displa y includes Removed! and the message number y ou erased. The answ ering system immediately pla ys the next message . Rem[...]

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation Record a phone con versation Y ou can recor d both par ties on a phone con versation to pla y back later with incoming messages.  NO TE: This phone does not sound war ning beeps to let the other par ty know that the call is being recorded. T o ensure that you are in compliance with any state [...]

Ans. Sys. A uto-A T T oper ation Ans. Sys. A uto-A T T oper ation 110 Answ ering system Auto-attendant operation  NO TE: The auto-attendant feature only w or ks with a multi-phone system. If this phone is the only telephone in your system, DO NO T select AutoAttendant for the answ er status. Y ou can set this phone to function as an auto-attenda[...]

Ans. Sys. A uto-A T T oper ation Ans. Sys. A uto-A T T oper ation 111  NO TE: If you will be retaining the pre-recorded auto-attendant day and night outgoing announcements, you MUST record y our director y of extension assignments as the auto-attendant auxiliar y outgoing announcements (See Record an auto-attendant outgoing announcement on page [...]

Ans. Sys. A uto-A T T oper ation Ans. Sys. A uto-A T T oper ation Re vie w an auto-attendant outgoing announcement 1. Press d to access the answering system. 2 . Press - until the screen displa y includes OGM x PLAY&RECORD . 3 . Press E . The screen displa y includes PLAY and the curr ent announcement setting. 4 . Press < or > to choose t[...]

Ans. Sys. A uto-A T T oper ation Ans. Sys. A uto-A T T oper ation Record an auto-attendant outgoing announcement  NO TE: If you choose not to record an outgoing announcement, the answering system plays a pre- recorded announcement. The pre-recorded auto-attendant outgoing announcements are described on page 110. 1. Press d to access the answerin[...]

Ans. Sys. A uto-A T T oper ation Ans. Sys. A uto-A T T oper ation Remo ve an auto-attendant outgoing announcement  NO TE: When you erase your announcement, the system returns to the pre-recorded announcement until you record a new one. 1. Press d to access the answering system. 2. Press - until the screen displa y includes OGM x PLAY&RECORD [...]

Ans. Sys. A uto-A T T oper ation Ans. Sys. A uto-A T T oper ation 115 Using multiple auto-attendants Y ou ma y wish to set one or more ad ditional phones to act as auto-attendant(s) when the primar y auto-attendant is turned off or busy . An auto-attendant is busy when someone at that extension is: • programming the phone, or • accessing messag[...]

Ans. Sys. r emote oper ation Ans. Sys. r emote oper ation 116 Y ou can access many featur es of this answ ering system when y ou are a way fr om your phone. The remote commands are the same whether y ou ar e calling fr om a remote, non-system touch tone phone or fr om another extension in the phone system. Only the method for connecting with the an[...]

Ans. Sys. r emote oper ation Ans. Sys. r emote oper ation 117 Remote commands Pla y messa ges 1. Press 1 to pla y new messages. —OR— Press 1 t to pla y all messages. 2. T o repla y the pre vious message, press 2 . T o skip to the next message, press 3 . T o stop message pla yback, pr ess 8 . T o sa ve messages, hang up. Remo v e messag es T o r[...]

Adding a f ax machine Adding a f ax machine 118  NO TE: Do not connect a fax machine to line 1. Doing so will interr upt the telephone’ s intercom data channel. Y ou ma y wish to use a fax machine with your phone. Choose line 2, 3 or 4 for the fax machine, and connect it according to the man ufacturer’ s instructions for installation and use[...]

Gener al p r oduct ca r e Gener al p r oduct ca r e 119 General pr oduct car e T o k eep your phone w orking and looking good, follow these guidelines: • A void putting it near heating appliances and de vices that generate electrical noise (for example, motors or fluorescent lamps). • DO NO T expose it to direct sunlight or moistur e. • Av oi[...]

T echnical specifications T echnical specifications 120 T echnical specifications T echnical specifications REN 0.3B P o w er adapter Input: A C 120V , 60Hz Output: DC 12V , 500mA Batter y One 9V alkaline battery required Intercom signal fr equency Data 455 KHz 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 120[...]

If you ha ve difficulty operating this phone, tr y the suggestions below . For customer service , visit our w ebsite at www .telephones.att.com or call 1 (800) 222–3111 . Ha v e the serial number , found on the underside of y our phone a vailable when contacting customer ser vice. Please retain y our r eceipt as your pr oof of purchase. T o pur c[...]

In case of d i f ficulty In case of d i f ficulty T elephone operation Pr oblem Solution A repeating short ring The extension number y ou chose is (err or ring) sounds at already assigned. Begin again and choose all extensions when a different extension number fr om 11 to you assign an 26 (see Assign an extension number extension number to y our ph[...]

In case of d i f ficulty In case of d i f ficulty T elephone operation Pr oblem Solution LINE lights remain • Mak e sure the phone is pr ogrammed on when no line is for that line to be absent. (See Tu r n connected. line usag e on or off for each line on page 33.) • Mak e sure that y our line gr oups are programmed pr operly . (See Assign the l[...]

In case of d i f ficulty In case of d i f ficulty T elephone operation Pr oblem Solution Operation during This phone will operate during a pow er a po wer failur e. failur e if a w orking batter y has been installed. Y ou will be able to answer calls with the handset or headset, and dial calls using the dial pad k eys and the one touch or redial fe[...]

In case of d i f ficulty In case of d i f ficulty Caller ID operation Pr oblem Solution No caller ID • Y ou must subscribe to combined caller ID information with call waiting as a single service to see while on a call. call waiting information. Pr oblem Solution No caller ID Caller ID information is transmitted by the information is telephone com[...]

126 In case of d i f ficulty In case of d i f ficulty Caller ID operation Pr oblem Solution CO VM line indicator • Mak e sur e you ha ve re view ed all messages remains on. on that line. • Y ou ma y ha ve r eceiv ed a false signal fr om the central office. T o clear , see Reset CO VM indicator on page 39 in Featur e setup . Answ ering system op[...]

In case of d i f ficulty In case of d i f ficulty Answ ering system operation Pr oblem Solution Answ ering • Mak e sure y ou ar e calling from a touch tone system does phone . When you dial a number , y ou should not respond to hear tones. If you hear clicks instead, the remote commands. phone is not a touch tone telephone . • There ma y be noi[...]

Expa nding the phone system Expa nding the phone system 128 Expanding the phone system Maximum number of units allo wed to be connected in the phone system 1. With the use of ONL Y 984, 974 and 945 telephones in a system, this combination allows a maximum n umber of 16 units to be connected in the system. 2. If the combination includes an y of the [...]

Expa nding the phone system Expa nding the phone system 129 There ar e 12 line gr oup numbers to select, 1-4. Refer to the table below for the various line-group combination which r esults fr om using 16 units and 7 telephone lines.  NO TE: The L1 jacks of all the units must be connected to the same corresponding telephone line (TL1) to ensure p[...]

Expa nding the phone system Expa nding the phone system 130 In te r com Extensions T elephone Lines (TLs) in System T L1 T L2 T L3 T L 4 T L5 T L6 T L 7 T L8 T L9 T L10 T L11 T L1 2 T L13 T L1 4 T L1 5 T L16 T L17 T L18 T L1 9 EXT 11 ✔✔✔✔ EXT 12 ✔✔✔ ✔ EXT 13 ✔✔✔ ✔ EXT 14 ✔✔✔ ✔ EXT 15 ✔✔✔ ✔ EXT 16 ✔✔✔ ?[...]

Centr ex oper ation Centr ex oper ation Setup checklist Befor e expanding your system or installing f or Centrex, revie w the installation checklist. If you ha v e Centrex, contact your local telephone company f or further information about Centrex service . • The phone number f or line 1 must be the same on all phones in order for the inter com [...]

Centr ex oper ation Centr ex oper ation Set ring dela y duration This featur e allows other system telephones’ calls to ring at the console phone. After a specified ring dela y, the calls will ring at the console phone. (See Set the Centr ex console dela yed ring time on page 56.) Answ er a dela y ed ring The console phone rings and the screen di[...]

Index Index + [984] 6, 22, 24, 62, 75, 92, 102 - [984] 6, 22, 24, 62, 75, 92, 102 < [984] 6, 22, 24, 75, 92, 102 > [984] 6, 22, 24, 75, 92, 102 () [984] 22 x [984] 22 A AA, ANS-OGM, 103 AUX-/Day-/Night-OGM, 103, 110 AA Night-OGM, 103, 110 AM/PM 32 Announcements 51, 101 Answ er a call 57–58, 87 Answ er dela y 10, 45, 49, 126 Answ er status 1[...]

Index Index Centrex, 5, 55–56, 131–132 console dela y ed ring, 56 console phone, 11, 55 pickup code, 131–132 Confer ence call 65, 123 Console phone 11, 131–132 See also Centrex console phone Conv enience ports 21 CO VM, 5, 125 indicator 9, 38–39 on or off, 9, 38 reset, 39 CSL DELAY RING 11 D DT AD , 6, 101–109, 112–114, 126 inter cept[...]

Index Index F Fax, 123 machine, 21, 118, 126 switch, 118 Featur e setup menu 22–23 Flash 64, 72, 78 Français 24, 56 G Greeting Only 51 H Hands-free 30, 58, 87 Handset, 2, 7, 9, 13, 16–18, 20, 35, 57–59, 61, 63–64, 67, 74, 83, 85–88, 121, 124 cord, 2, 16, 18,121 tab, 18 Headset 1, 9, 13, 35, 57–59, 61–62, 64, 67–68, 74, 81, 86–88,[...]

Index Index Menu, item, 22 operation, 22–23, 75, 92, 102 MESSAGE, ALERT, 11, 52 LENGTH, 11, 51 Message, pla yback, 106–107 waiting light, 95 Messages, 11, 49, 51, 53, 69, 101, 106–109, 117, 126 are incomplete, 126 Microfilters 4 Minute, set 32 Monitor 11, 53, 105 Month, set 32 Multi-phone system 6, 10, 43–44, 47, 110 Mute, 64, 68 light, 64,[...]

Index Index R Rapid scr oll 9, 24, 36 Redial, 13, 61–62, 69, 124 memor y , 61, 62 Reminder beep 63, 122 Remote code 11, 23, 50, 116 Remote commands 116–117, 127 Remove all? 82, 97 Removed! 81, 97, 108 Repeating short ring (error ring) sounds at all extensions 122 RESET ALL 41–42 Reset! 39, 42 Return to the conv ersation 64 Ring, dela y , 132 [...]

Index Index 138 T ransfer , calls, 66–68 ring, 67 T wo-line ada pter 16, 19, 21 U Unknown, Name, 94 Number, 94 Unlimited 11, 51, 126 Unused lines 33 V V oice mail (ser vice), 29, 38, 95, 125 V OLUME + , - 61 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 138[...]

In case of difficulty , visit our service center at w w w .telephones.att.com or call 1 (800) 222–3111 . © 2006 Advanced Amer ican T elephones. All Rights reser ved. A T&T and the Globe Design are trademar ks of A T&T Corp., licensed to Advanced American T elephones. Printed in Singapore . Issue 3A T&T 03/06 984CIB_(Rev3)28.04.06 4/2[...]