Avaya 15-601082 manuale d’uso

IP Office Wireles s Inst allation and Configuration Guide [15-601082] Issue [1] (1 June 2006)[...]

© 2006 Avaya Inc. All Rights Reserved. Notice W hile rea sonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Di[...]

Wireless Instal lation and Configurat ion Guide Page iii IP Office [15-601082] Issue [1] (1 June 2006) T able Of Content s Declaration o f Conformity ......................................................................................................... 1 Overv iew ..................................................................................[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page iv IP Office [15-601082] Issue [1] (1 June 2006) CODE CS ........................................................................................................................................... 26 DHC P ..........................................[...]

Table Of Contents Wireless Instal lation and Configurat ion Guide Page v IP Office [15-601082] Issue [1] (1 June 2006) Troubleshoot ing ....................................................................................................................... 57 AVP P Troubl eshoo tin g ..................................................................[...]

[...]

Wireless Instal lation and Configurat ion Guide Page 1 IP Office [15-601082] Issue [1] (1 June 2006) Declaration of Conformity[...]

Wireless Instal lation and Configurat ion Guide Page 2 IP Office [15-601082] Issue [1] (1 June 2006) Overview A bo ut this Guide Before you can be gin using the 3600 se ries wireless phones , you wil l need to: 1. Install, configure and maintain the Av aya Voice Priority Processor (AVPP) within an IP telephony system. 2. Configure Avay a IP Office.[...]

Overview Wireless Instal lation and Configurat ion Guide Page 3 IP Office [15-601082] Issue [1] (1 June 2006) Important Information Safety Informa tion Follow these general precautions wh en installing phone e quipment:  Never install phone wiring during a ligh tning storm.  Never install phone jacks in we t locations unless the jack is sp ec[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 4 IP Office [15-601082] Issue [1] (1 June 2006) Overvie w of the A VPP Before you can be gin using the AVP P, you will need t o do the followin g: 1. Install and con figure the Avaya Voice Priority Processor (AVPP) within an IP teleph ony system. 2[...]

Overview Wireless Instal lation and Configurat ion Guide Page 5 IP Office [15-601082] Issue [1] (1 June 2006) Multiple A VPP Multiple AV PP environments are those which have mo re than one AVPP in the same subnet in ord er to accommodate lar ger systems and highe r call capacity. In a system co mprised of multiple AVPP s using an IP prot ocol, a ma[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 6 IP Office [15-601082] Issue [1] (1 June 2006) AVPP Capacit y The AVPP requires a Cat. 5 cable connectio n betw een its network port and the Ethe rnet switch. The AVPP auto-nego tiates to the type o f port on the Etherne t switch and suppo rts 10B[...]

Overview Wireless Instal lation and Configurat ion Guide Page 7 IP Office [15-601082] Issue [1] (1 June 2006) Overvie w of Wireless Phone The 3600 series w ireless phone is a mobile handset for workplace IP phone sy stems. The wirel ess phone operates ove r an 802.11b wi reless Ethernet LAN prov iding users with a wi reless Voice over IP (VoIP) ext[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 8 IP Office [15-601082] Issue [1] (1 June 2006) Phone Specifications Radio Frequency 2.4000 - 2.4835 GHz Transmission Type Direct Sequence Sp read Spectrum (DSSS ) Transmit Date Rate Up to 11 Mb /s Radio QoS Avaya Voi ce Priority Processor (AVP P) [...]

Overview Wireless Instal lation and Configurat ion Guide Page 9 IP Office [15-601082] Issue [1] (1 June 2006) System Components 3600 Series Wir eless Phones As they move throu ghout the build ing, users can carry w ireless phones to make and receiv e calls. The wireless phones a re to be used on-premises; they are not cellular or satelli te phones.[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 10 IP Office [15-601082] Issue [1] (1 June 2006) IP Office The call-processin g component of the Ava ya IP telephony solution. The follow ing IP Office units (equipped w ith VCM) are supported :  Avaya IP Office 403  Avaya IP Office 406 V1/V2[...]

Overview Wireless Instal lation and Configurat ion Guide Page 11 IP Office [15-601082] Issue [1] (1 June 2006) Router A router is an optio nal component in th e wired Ethernet LAN infrastructure that separates a wired L AN into segments so that network tra ff ic is rest ricted to those seg ments that are directly involved in the communication. Inst[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 12 IP Office [15-601082] Issue [1] (1 June 2006) The Phone Display A lphanumeric The wirel ess phone display has tw o lines capable of display ing 16 alphanumeric characters each. Display information (provided by IP Office when the w ireless phone [...]

Wireless Instal lation and Configurat ion Guide Page 13 IP Office [15-601082] Issue [1] (1 June 2006) Introducing the A VPP Overvie w As shown in the sy stem diagram, the AVPP is connected to the Ethernet sw itch. The specifications covered here, allo w for flexibili ty in physical placement of the co mponents withi n the stated guidelines. See the[...]

Wireless Instal lation and Configurat ion Guide Page 14 IP Office [15-601082] Issue [1] (1 June 2006) A VPP Co nfiguration Introduction During initial setup o f the AVPP, the IP address is established and the maxi mum number of activ e calls per access point is se t. Optionally , you may enter a hostna me and a locati on for software updates via TF[...]

AVPP Configuration Wireless Instal lation and Configurat ion Guide Page 15 IP Office [15-601082] Issue [1] (1 June 2006) Connecting via Telnet Note  Telnet can only be u sed after the AVPP ’ s IP address is confi gured. The Telnet method of connection is used for routine maintenan ce of the Av aya server for both local and remote administra ti[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 16 IP Office [15-601082] Issue [1] (1 June 2006) Net w ork Configuration The IP address and o ther netw ork settings are established via the Network Configu ration screen. This is also where y ou may optionall y establish a hostname and enter the I[...]

AVPP Configuration Wireless Instal lation and Configurat ion Guide Page 17 IP Office [15-601082] Issue [1] (1 June 2006)  Workgroup - as set in WINS.  Syslog Serv er - logging can be set to Syslog or N ONE . If Syslog is set , a message is sent to the Syslog server w hen an alarm is triggered.  Disable Telnet serv ice - prevents Telne t ac[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 18 IP Office [15-601082] Issue [1] (1 June 2006) A VP P Configuration The SVP-II Configura tion screen allo ws you to set the mode of the AVPP for an IP environment . It is also where y ou can lock the AVPP for maintenance and reset the AVPP after [...]

AVPP Configuration Wireless Instal lation and Configurat ion Guide Page 19 IP Office [15-601082] Issue [1] (1 June 2006)  SVP-II Master - the master AVPP must be identified in an IP sy stem. Select one o f the following identification options :  To statically configure the IP address of the master AVPP in each of the A VPPs, enter the IP addr[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 20 IP Office [15-601082] Issue [1] (1 June 2006) QoS Configuration If QoS Con f iguration is s elected from the SVP- II Configuration screen. A screen simil ar to the follow ing is display ed: Tags set packet p riorities for QoS. Ei ther DSCP or 80[...]

AVPP Configuration Wireless Instal lation and Configurat ion Guide Page 21 IP Office [15-601082] Issue [1] (1 June 2006) Change Passw or d The password to acces s the AVPP may be changed, if desired . From the Main Menu , select Chan ge Password . A screen similar to the foll owing is display ed: Enter the in formation and either select Set Passwor[...]

Wireless Instal lation and Configurat ion Guide Page 22 IP Office [15-601082] Issue [1] (1 June 2006) A VPP Admini stration Introduction W he never an AVPP is removed from the system, wireless phones that are using the system wi ll be affected. If the removal of the AVPP is in tentional, the admini strator should loc k and idle the system , prior t[...]

Wireless Instal lation and Configurat ion Guide Page 23 IP Office [15-601082] Issue [1] (1 June 2006) IP Office Configuration Introduction You need to configu re the wi reless phones as VoIP ex tensions on IP Offic e. Note  The IP Office M anager screen shots bel ow are from IP O ffice Version 3.1. De pending on the version o f your IP O ffice, [...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 24 IP Office [15-601082] Issue [1] (1 June 2006) A dding a New User 1. Click the User tab . 2. Enter the Name o f the user. 3. Enter the Pass word and confirm. 4. Enter the Full Name of the user. 5. Enter the Extension number of the user . 6. Click[...]

IP Office Con f iguration Wireless Instal lation and Configurat ion Guide Page 25 IP Office [15-601082] Issue [1] (1 June 2006) 2. Enter the 6 line but tons for the user extensi on. 3. Click OK . 4. W he n you are prompt ed to create a new VoIP extension, clic k Yes . Repeat this proce ss for all wireless user ex tensions. Updating the Con figurati[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 26 IP Office [15-601082] Issue [1] (1 June 2006) IP Office Integration Factors Voice Messagin g Access To access voi cemail, dial *17. For ve rification, check w ith your system admin istrator. CODECS The wirel ess phones are compatible w ith the G[...]

IP Office Con f iguration Wireless Instal lation and Configurat ion Guide Page 27 IP Office [15-601082] Issue [1] (1 June 2006) DNS Domain Name Sy stem (DNS), an ind ustry-standard protocol, locates compute rs on an IP-based n etwork. IP networks rely on number-based addresses to move in formation on the netw ork. Howev er, users are better at reme[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 28 IP Office [15-601082] Issue [1] (1 June 2006) Passw ord Error If the wirel ess phone has an incorrec t password, the displa y will show: Password Error # to continue To enter a new extension and passw ord, press # to continue . Extension O verri[...]

Wireless Instal lation and Configurat ion Guide Page 29 IP Office [15-601082] Issue [1] (1 June 2006) Wireless Phon e Inst al lation Introduction This section contains in formation on the installation and con figuration of the w ireless phone on IP O ff ice. IP Office acts as a routing mechanism for all wireless phones on its system. Information is[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 30 IP Office [15-601082] Issue [1] (1 June 2006) System Configuration The follow ing diagram show s IP Office residing on a netw ork with a wi reless LAN access point, the AVPP and 3600 se ries phones:[...]

W ir eless Phone Instal lation Wireless Instal lation and Configurat ion Guide Page 31 IP Office [15-601082] Issue [1] (1 June 2006) Sample Installation and Configuration A sample con figuration set-up is avai lable following the instru ctions below . Note  Before you begin dow nloading softw are upgrades, you mu st create a Spectrali nk Login a[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 32 IP Office [15-601082] Issue [1] (1 June 2006) Sample Setup Below is a sampl e configuration designed as a quick reference . Sample Informa tion Item IP Ad dress Avaya Voi ce Priority Processor (AVPP) 192.168.42.3 Avaya IP Office 403 /406/412 192[...]

W ir eless Phone Instal lation Wireless Instal lation and Configurat ion Guide Page 33 IP Office [15-601082] Issue [1] (1 June 2006) A VPP Network Configuration Title State C omment Ethernet Address (fixed): 00:90:7A:01:24 :93 Leave as de fault IP Address: 192.168.42.3 The AVPP unit Hostname: Sample1 System host name Subnet Mask: 255.255.255.0 Leav[...]

Wireless Instal lation and Configurat ion Guide Page 34 IP Office [15-601082] Issue [1] (1 June 2006) Wireless Phon e Configurati on Introduction The wirel ess phone can be automatically configured for IP add resses (by ena bling DHCP) and/or ESSID (by enabling ESSID learning). If any of the wi reless phone's default settings need to be chan g[...]

W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 35 IP Office [15-601082] Issue [1] (1 June 2006) The follow ing table lists the Admin menu i tems. Detailed descriptions of each ite m appear below th e table. A dmin M enu Items Second Level Third Lev el Fourth Level Fifth Level Sixth Level Phone Con fig License O[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 36 IP Office [15-601082] Issue [1] (1 June 2006) A dmin M enu Items Second Level Third Lev el Fourth Level Fifth Level Sixth Level Static Entry Security *None W EP Authentication Open System Shared Key W EP On/Off *WEP Off W EP On Key Information D[...]

W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 37 IP Office [15-601082] Issue [1] (1 June 2006) A dmin M enu Items Second Level Third Lev el Fourth Level Fifth Level Sixth Level *Diagnostics Off Sy slog mode *Disabled Errors Events Full Restore Defaults IP A d dress There are tw o modes in w hich the wireless p[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 38 IP Office [15-601082] Issue [1] (1 June 2006) TFTP Se rver IP TFTP Server refer s to the IP address of a TFTP serv er on the network that holds software ima ges for updating the w ireless phones. If this feature is configured (not se t to 0.0.0.[...]

W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 39 IP Office [15-601082] Issue [1] (1 June 2006) ESSID Select the option that will enable the w ireless phone to ac quire access points wi th the correct ESSID (Extended Servi ce Set ID) each time it is turned on. Note  Broadcast ESSID must be enabled in the acc[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 40 IP Office [15-601082] Issue [1] (1 June 2006) License Management License M anagement lets you select the VoIP protocol that your site is licensed to download and ru n. The IP Office Proto col to use for the w ireless phones is 009. Any other pro[...]

W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 41 IP Office [15-601082] Issue [1] (1 June 2006) Security *None Disables any 802.11 encryption or security authentication mechanisms. WEP (Wired Equiv alent Privacy ) A wirele ss encryption protocol that scrambles wireless signals allowing for greater security in t[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 42 IP Office [15-601082] Issue [1] (1 June 2006) Cisco FSR (Fast Secure Roaming ) A proprietary secu rity mechanism devi sed by Cisco Sy stems to overcome so me shortcomings in the 802.11 Standard W EP e ncryption, without impa cting the ability of[...]

W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 43 IP Office [15-601082] Issue [1] (1 June 2006) A dmin PW The Admin P W (passw ord) controls access to the administra tion functions in the Admin menu. A password must be set in each w ireless phone if controlle d access is desir ed. Wireless phones are shipped w [...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 44 IP Office [15-601082] Issue [1] (1 June 2006) Extension Each wi reless phone must have an ex tension assigned to it, as well as hav ing the same extension administered in IP Office. This extension is used to register the w ireless phone w ith IP[...]

W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 45 IP Office [15-601082] Issue [1] (1 June 2006) Standby Menu Item Second Level Third Level Fourth Level Lock Keys Ring Options Telephone Rings Ring Cadenc e Off *PBX Continuous Short Pulse Long Pulse Ring Tone *Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Vibrate Cadenc e *[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 46 IP Office [15-601082] Issue [1] (1 June 2006) Standby Menu Item Second Level Third Level Fourth Level Long Pulse Phone Options Noise Mode *Normal High Severe Key Tones *Enable Tones Disable Tones W arning Tones *Enable W arnings Disable W arning[...]

W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 47 IP Office [15-601082] Issue [1] (1 June 2006) To change the standa rd ring used for nor mal operation: 1. Select Ring Ty pe and then select T elephone Ring . 2. From the Teleph one Ring menu, selec t either Normal Ring (an audible al ert), Vibrator Ring , or Vib[...]

Wireless Instal lation and Configurat ion Guide Page 48 IP Office [15-601082] Issue [1] (1 June 2006) License Management Introduction The wirel ess phone system support s a number of di fferent IP protocol integratio ns. All wi reless phones are shipped from Avaya with generic so ftware loaded, whi ch allows the phones to associ ate to a w ireless [...]

Wireless Instal lation and Configurat ion Guide Page 49 IP Office [15-601082] Issue [1] (1 June 2006) Feature Programming Introduction The 3600 series w ireless phone emulates the 4606 phone. This phone sup ports line appearances a nd has the follow ing keys:  Six programmable keys.  Dedicated M ute, Hold, Trans f er, Conference and Redial so[...]

Wireless Instal lation and Configurat ion Guide Page 50 IP Office [15-601082] Issue [1] (1 June 2006) T esting a Wireless Phone Verify proper regis tration and operation o f each wireless phone by performing the following tests on each wireless phone in an active wirel ess area. 1. To power on the w ireless phone, press Power On/Start Ca ll . A ser[...]

Wireless Instal lation and Configurat ion Guide Page 51 IP Office [15-601082] Issue [1] (1 June 2006) Certifying the Inst allation Introduction Conduct a preliminary Site Survey M ode test according to the directions gi ven in this section. Note any areas where covera ge is conflicting or inade quate. Note any system difficulties and w ork with you[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 52 IP Office [15-601082] Issue [1] (1 June 2006) Site Survey Mode Test signal strength in the covered area by performing a Site Surv ey. Put a w ireless phone in Site Survey Mode (see Wireless Phone Con figuration) and w alk the entire covera ge ar[...]

Certifying the Ins tallation Wireless Instal lation and Configurat ion Guide Page 53 IP Office [15-601082] Issue [1] (1 June 2006) Confirm Suppor ted Data Rates To toggle to the De tail function, press FC N . Use this in formation to confirm signal stren gth and supported data ra tes. #: Full MAC dB Ch 1b2b5b11 b Detl  #: the number (1 -4) of th[...]

Wireless Instal lation and Configurat ion Guide Page 54 IP Office [15-601082] Issue [1] (1 June 2006) Sof tware Maintenance Introduction 3600 Series Wire less Phones The wirel ess phones use proprietary so ftware programs. The so ftware versi ons that are running on the wireless phones can be display ed during power on by hold ing down Power On/Sta[...]

Software M aintenance Wireless Instal lation and Configurat ion Guide Page 55 IP Office [15-601082] Issue [1] (1 June 2006) Normal Dow nload Messages W he n the wirele ss phone is powered on, it displays a series o f messages ind icating that it is searc hing for new so ft ware, chec king the versio ns, and downloa ding. The table below shows the n[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 56 IP Office [15-601082] Issue [1] (1 June 2006) Upgrading the A VPP The AVPP uses p roprietary so ft ware p rograms. The so ftware versions that are running on the syste m components can be disp layed via the System Status screen . Avaya, or it au[...]

Wireless Instal lation and Configurat ion Guide Page 57 IP Office [15-601082] Issue [1] (1 June 2006) T roubleshooting A VP P Troubleshooting Overview Information abou t system alarms and ne twork status are display ed on various screens, which can be accessed via the System Status Menu . From the main menu , select Sy stem Status . A screen si mil[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 58 IP Office [15-601082] Issue [1] (1 June 2006) Error Status The Error Status s creen display s any alarms that indicate so me system malfunction . Some of these alarms are easil y remedied and others requi re a call to Av aya's Customer Supp[...]

Troubleshootin g Wireless Instal lation and Configurat ion Guide Page 59 IP Office [15-601082] Issue [1] (1 June 2006) The screen display s information about the Ethernet netw ork which can help trouble shoot network problems:  Ethernet A ddress - MAC address o f the AVPP (hex adecimal).  System Uptime - the number of day s, hours and minutes[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 60 IP Office [15-601082] Issue [1] (1 June 2006) Softwar e Version The AVPP and w ireless phones, u tilize Avay a's proprietary software that i s controlled and main tained through softw are versions. The Soft ware Version screen prov ides inf[...]

Troubleshootin g Wireless Instal lation and Configurat ion Guide Page 61 IP Office [15-601082] Issue [1] (1 June 2006) Wireless Phone Troubleshooting Introduction W ir eless phones can exhibit transmission p roblems in sev eral ways. They can cease functioni ng properly, display error messages, or display incorrect data . When using an d troublesho[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 62 IP Office [15-601082] Issue [1] (1 June 2006) Wireless Phone Status Messa ges W ir eless phone status messages provi de information about the w ireless phone's communi cation with the access point and host phone system . The followi ng t ab[...]

Troubleshootin g Wireless Instal lation and Configurat ion Guide Page 63 IP Office [15-601082] Issue [1] (1 June 2006) DHCP Error 1 The wirel ess phone cannot locate a DHCP server. It will try every 4 seconds until a se rver is located. DHCP Error 2 The wirel ess phone has not received a response from the server for a request to an IP address. It w[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 64 IP Office [15-601082] Issue [1] (1 June 2006) Erasing M emory The wirel ess phone has determined that a download should occur and is erasing the current softwa re from memory. None. When the p rogress bar fills the display li ne the erase operat[...]

Troubleshootin g Wireless Instal lation and Configurat ion Guide Page 65 IP Office [15-601082] Issue [1] (1 June 2006) The wirel ess phone is not administered on IP Office. The wireless phon e is not properly configured. Veri fy that the extension and passw ord in the wireless phone match those administered on the IP Office unit. IP Office is not w[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 66 IP Office [15-601082] Issue [1] (1 June 2006) No AVPP Response T he AVPP is not respondi ng to requests from the wireless phone. This may be caused by bad radio reception or a proble m with AVPP. The wirel ess phone will keep trying to fix the p[...]

Troubleshootin g Wireless Instal lation and Configurat ion Guide Page 67 IP Office [15-601082] Issue [1] (1 June 2006) AVPP Serv ice Rej. The AVPP has rejected a request from the w ireless phone. The wirel ess phone will restart and attempt to re- register with the AVPP, wh ich should fix the problem. Report this to your system administra tor if it[...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 68 IP Office [15-601082] Issue [1] (1 June 2006) W ai ting... The wirel ess phone has attempted some ope ration several times and failed. None. The wirel ess phone is waiting for a speci fic period of time before attemptin g that operation again. W[...]

Wireless Instal lation and Configurat ion Guide Page 69 IP Office [15-601082] Issue [1] (1 June 2006) Index A about this guide........................................................ .. 2 access point ...................................... ................... 9, 61 admin m enu ................................. ............................ 34 admin [...]

W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 70 IP Office [15-601082] Issue [1] (1 June 2006) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particula r order or contract. The compan[...]