Avaya 4 manuale d’uso

585-229-7 71 Issue 1 December 2001 DEFINITY ® Network Management Release 4.0 for NT/Windows 2000 Installation and Getting S tarted[...]

DNM-NT/Wi ndows 200 0 4.0 Insta llation a nd Getting Started December 2001 Page 2 Contents Contents 2 Resources and Noti ces 5 Introduction 5 A vaya Resources 5 Sales and Design Support Center (SDSC) 6 Lucent W orldwide Services (L WS) 6 T echnica l Servi ces Center (TS C) 7 References 8 A vaya Refe rences 9 V endor References 12 System Secur ity N[...]

DNM-NT/Wi ndows 200 0 4.0 Insta llation a nd Getting Started Contents Decem b er 2001 Page 3 Supported Systems 23 System Requirements 24 DEFINITY Network Management CD-ROMs 25 2 Preparin g to Install DNM 26 Customer Pre-Insta llation Checklist 26 Understanding pcAnywhere Security 26 3 Installing DNM 28 Introduction 28 Installation Checklist 29 T ec[...]

DNM-NT/Wi ndows 200 0 4.0 Insta llation a nd Getting Started Contents Decem b er 2001 Page 4 4 System Administration 42 Introduction 42 System Commands 43 Start and S top Commands 43 System Health Commands 44 Backing Up and Restoring the Database 45 Backup 46 Restore 47 System Configuration Files 48 Administer the Ala rm Notification 49 Description[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Dec em b er 20 01 Page 5 0 Resources and Notices Introduction This chapter contains resources and no tices that are pertinent to the DEFI NIT Y Ne t w o r k Mana gement (DNM) products. A vaya Resour ces A vaya provides customers with a variety of planning, co nsulting, and technica[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Resources and Notices Sales a nd Design Support Center (SDSC) Dec em b er 20 01 Page 6 Sales and Design Support Center (SDSC) The Sales and Design Suppor t Center (SDSC) works with customer s and client teams to develop detailed s olutions for connectivi ty to the DEFI NITY system [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Resources and Notices Technical Services Center (TSC) Dec em b er 20 01 Page 7 T echn ical Se rvice s Cent er (TSC ) The T echnical Services Center (TSC) provides supp ort for DNM an d DP A to client teams , field technicians, and cu stomers. The TSC works with the cu stomer and th[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Resources and Notices References De c em b er 20 01 Page 8 References This secti on contains ref erences to web sites, p hone numbers , and email addres ses for A vaya and third -party vendor s. The contact information is listed in the sectio ns below: • "A vaya Ref er e nce[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Resources and Notices Avaya References Dec em b er 20 01 Page 9 A vaya References The table below contain s A vaya web sites, phone numb ers, and email addresses for various sour ces. Some of the web sites are in side the fire wall and are no t accessible to customers. T able 1. A [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Resources and Notices Avaya References Dec em b er 20 01 Page 10 Sales and Design S upport Center (SDS C ) Phone: 1- 888-297-4700, promp t 6 Main web site (requires a pass word ) http://sdsc.avaya.com Technical Services Center (TSC) Technical S upport: 1-800-242 -21 21 , ext. 4 -10[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Resources and Notices Avaya References Dec em b er 20 01 Page 11 T able 2. A vaya re sourc e sit es IN SIDE Fi rewal l Sour ce W eb Sites Documentation and Train ing Information Develo pmen t DNM 4.0 pr oject web site: http ://pu bnet. avaya. com/P rojects/D NM/ DEFINITY Enterprise[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Resources and Notices Vendor Referen ces Dec em b er 20 01 Page 12 V end or References The table be l ow contain s the web si tes for thir d-party ve ndors. T able 3. V endor we b s ites Ve n d o r W eb Sites AIX AIX pa tch es: http://techsupport.services.ibm.com/rs6000/support Com[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Resources and Notices Vendor Referen ces Dec em b er 20 01 Page 13 Sun Microsystems, Inc. Main site: htt p://www .sun.com Solutions s ite: http://sunsolve.sun. com Telamon TelA lert Main site: http:/ /www .telam on.c om T ivoli Main site: http://www .tivoli.com Versant Main site: h[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Resources and Notices System Security Notices Dec em b er 20 01 Page 14 System Security Notices Customers are so lely responsible for the security of their system, network, and access to hardware and softwar e. The sections below d efine the precautions that all customer s should t[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Resources and Notices Toll Fraud Security Dec em b er 20 01 Page 15 T o ll Fraud Securi ty Although DNM and DP A are generally not at r i sk for tol l fraud, customers are solely responsible fo r the security of their entire telecommunications systems. T oll Fraud is the unauthoriz[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Dec em b er 20 01 Page 16 1 1 Overview Introduction DEFINITY Net work Mana gment (DNM) and DEFINITY P roxy Agent (D P A) provi de a complete solution to manag e netw ork resources from a central point of entry . These products provide you with a view of the health and performance o[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 1 Overview Product D escription Dec em b er 20 01 Page 17 Pr oduct Description DEFINITY Proxy Agent DP A is a protocol con version resource. It resides on a s tand-alone personal co mputer and operates on the Unix W are operating system. DP A uses serial port s and TCP/IP ports to [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 1 Overview Product D escription Dec em b er 20 01 Page 18 DEFINITY Network Manage ment DNM provides you with graph ical and tabular tools to monitor th e status and perf ormance of a net work of DE FINI T Y syste ms. The primary f eatures of DNM include: • Graphical User Interfac[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 1 Overview Product D escription Dec em b er 20 01 Page 19 c Report Manager -- Y ou can defi ne the parameter s for individ u al reports for all or sel ect ed sy st e ms. The r epo rt op tio ns in clud e: – Performance –B o a r d – Exceptions Y ou can immediately view the repo[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 1 Overview New Featu r es Dec em b er 20 01 Page 20 New Fe atures New features, improvemen ts, and chang es to DNM for Release 4.0 includ e: • DNM 4.0 co llects and provi des reports fo r 3 new IP par ameters: – IP Codecs (last-h our and yesterday peak f or collection) – I P [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 1 Overview Network Co nfiguration Scen arios Dec em b er 20 01 Page 21 Network Configuration Scenarios The figu re below show s an example of the network configuration between a DEFI NI TY system, the DP A comput er , and the NT/W indows 2000 on which DNM r uns. Figu re 1. N e twor[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 1 Overview Network Co nfiguration Scen arios Dec em b er 20 01 Page 22 The following figure s hows an example of the netwo rk configuration over IP between a DEFINITY system and an NMS network server . Figur e 2. Network over IP configur ation 1 DEFINITY system with CLAN circuit pa[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 1 Overview Support ed Systems Dec em b er 20 01 Page 23 Supported Systems DNM Release 4.0 s upports bo th SNMP V2 set/get re quest s and SNMP V1 alarm traps for the systems listed belo w: • DEFINITY G3 Release 4.0 and DEFINITY ECS Releases 5.0 throu gh 9.x • Survi vable Remo te[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 1 Overview System Requirements Dec em b er 20 01 Page 24 System Requir ements DNM 4.0 fo r NT/W indows 2 000 operates on Microsoft W indows NT/W indows 2000 4.0 (Service Pack 4 and greater) and Wi ndows 2000 systems. DNM 4.0 fo r NT/W indows 2000 operates with: • DEFINITY Proxy A[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 1 Overview DEFI NITY Ne twor k Mana gem ent C D -ROM s Dec em b er 20 01 Page 25 DEFINITY Network Management CD-ROMs A vaya delivers th e product software an d documentation to customers on two se parate CD-ROMs, which are entitled: • DEFINITY Net work Mana gement for NT /W indow[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Dec em b er 20 01 Page 26 2 2 Pr epari ng to Insta ll DNM Customer Pre-Install ation Checklist Customers m us t comp lete all of the pre-install a tio n tasks before DNM can be installed or upgraded. 1 Install or upgrad e W i ndows NT /W indows 2000 plat form. Refer to "System[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 2 Preparing to Install DNM Unders tanding p cAnywhere Secu rity Dec em b er 20 01 Page 27 pcAnywhere. Having it insta lled does not po se a security risk; it mus t be up and running, and be configured to r eceive calls, befor e a remote user can enter t he system. In addition, pcAn[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Dec em b er 20 01 Page 28 3 3 Installing DNM Introduction This chapter contains the p rocedures to install DEFINITY Network Management (DNM) Release 4.0 as a new o r upgrade installation. User documen tation The installation script for this release au to matically copies DEFINITY N[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Installation Checklist Dec em b er 20 01 Page 29 Installation Checkli st Installers must comp lete th e installation tasks in the or der pres ented below . 1 V erify that the custo mer has completed the pre- installati on tasks and inst alled the current release o [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Technical Verifica tion Checklist Dec em b er 20 01 Page 30 T ech nical V erifi cation Ch ecklist At the completion of the DNM installation, the engineer at the T echnical Services Cen ter (TSC) must complete the task s below to insure that DEFINI TY Proxy Agent (D[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Customer Acceptance Checklist Dec em b er 20 01 Page 31 Custom er Ac ceptanc e Chec klist At the completion of the DNM installation, the engineer at the TSC and the customer must complete the following tasks to insure the that customer can operate DP A and accepts [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Installing DNM Dec em b er 20 01 Page 32 Installing DNM This secti on contai ns the proced ure to install a new DEFIN ITY Network Management 4.0 for NT/W in d ows 2000. The installation scri pt s im plifies the installation process and makes the installation of DN [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Starti ng the Inst al l a tio n De c e mber 20 01 Page 33 S tarting the Installation Complete the procedu re below to install the new DEFINITY Network Managemen t product on the W indows NT/W indows 2000 n etwork serv er . 1 S tart the installa t io n in any of the[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Installing the Java Runtime Environment Dec em b er 20 01 Page 34 Installing the Java Runtime Envir onment 4 (If the Java Runtime Environment Installation component was not selected, skip to step 10 ) This will install Java™ Runtim e Envir o nment 1.1.7. Do you w[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Installing the Vers ant ODBMS Dec em b er 20 01 Page 35 Installing the V ersant ODBMS 11 (If the V ersant ODBMS Ins tallati on component was not selected, skip to step 1 4) V ersan t Cu stom Insta l l ati o n Screen – Set Location – choose the directory f or V [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Installing the Java Versant I nter fa c e Dec em b er 20 01 Page 36 Installing the Java V ersant Interface 15 (If the Jav a V ersant Interface Installation componen t was not selected, skip to step 22) W arni ng d i al og bo x During the following JVI in stallation[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Installing the Java Versant I nter fa c e Dec em b er 20 01 Page 37 20 Java/V ersant Cu stom Ins tallatio n Screen Set Location - choose the directory for the Java/V ersant application files Click Insta ll 21 V ers ant Modifications Screen Click Next 22 Informati o[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Installing the DN M Component Dec em b er 20 01 Page 38 Installing the DNM Component 24 Choose De stination L ocation Screen Browse… - choose the directory for the DNM ap plication files Click Next 25 Select Prog ram Folder Screen Choose the Program Fol der name [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Installing the DN M Component Dec em b er 20 01 Page 39 31 (If this is a new DNM install ation for this node, sk ip to step 31) Question dialog box Do you wish to eras e your existing DNM datab ase? (W ARN ING: this deletes any existing inform ation) Click Ye s to [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Adding DEF INITY Proxy Agents D e c em b er 2001 Page 40 Adding DEFINITY P roxy Agents DNM collects configuration, fault, and perfo rmance data from DP A through SNMP . DNM requires y ou to en ter the names of their DEFINITY Pro xy Agents and administer the UDP por[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 3 Installing DNM Removing DNM Dec em b er 20 01 Page 41 Removing DNM This section co nt ains the pro cedu re t o rem ove DEF INITY Ne twor k Management Release 4.0 for N T/W indows 2000 fr om the network server . Generally , the main reason to remo ve the soft ware would be to rest[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Dec em b er 20 01 Page 42 4 4 System Administration Introduction Only the system adm ini s tr ato r sh ould edit the files descr ib e d in th is section. The information in this section allows system administr ators to manage the options below: • Execute system comm ands to start[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration System Co mmands Decem b er 2001 Page 43 System Commands System administrato rs can execute these com mands. S tart and S top Commands The commands in t he following table g ive the system administr ator additional control of DNM backgro und processes . Note[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration System Heal th Commands Dec em b er 20 01 Page 44 System Health Commands Administrators and root users can print a process status to check the system health. Pro cedure F ro m the W indows Command Pr omp t : 1 Ty p e : cd %DNM% 2 Press: Ent er 3 Ty p e : dnm[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration Backing Up and Restorin g the Databa se Dec em b er 20 01 Page 45 Backing Up and Rest oring the Database Only the system adm ini s tr ato r should execute the procedur e to backup and restore the dat abas e. Backup and Restore sh ould only be star ted after [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration Backup De c em b er 20 01 Page 46 Backup Requir ed materials Y ou need the following materials and information: • System administr a tor lo gi n and password • File name or device name t o back up the dat abase Pro cedure C omplete the procedure belo w t[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration Restore Dec em b er 2001 Page 47 Restore Requir ed materials Y ou need the following materials and information: • System administr a tor lo gi n and password • File name or device na me to restor e from the databas e Pro cedure C omplete the procedure be[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration System Configu ra tio n Files Dec em b er 20 01 Page 48 System Configuration Files The list below contains files that the syste m admin istrator can edit to customize DNM. Any changes made t o the files take effect when the sy stem is restarted. ! CAUTION: S[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration Administer t he Alarm N otification Dec em b er 20 01 Page 49 Administer t he Alar m Notification Only the system adm ini s tr ato r should edit the scripts to enab le the alarm notification features. Script d irectories The scripts resid e in the "scri[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration Description of Ala rm Notification Op tions Dec em b er 20 01 Page 50 Description of Alarm Notification Options The tables below outline th e sample scripts availabl e in DNM or from th ird-party vendors. These scripts are samples and will need to be custom [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration Description of Ala rm Notification Op tions Dec em b er 20 01 Page 51 T elAlert option s The table below contains th e descriptions of th e notification options in T e lamon’ s T elAler t product . See also T able 3 on pag e 12 T able 6. T elAlert notif ic[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration Description of Ala rm Notification Op tions Dec em b er 20 01 Page 52 Remedy ARS optio n The table below contai ns the descri ption of th e notificatio n option in Remed y’ s ARS product . The sample s cript only s upports t icketing. The Reme dy ARS pro d[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration DEFINITY_ARS Sc ript Dec em b er 20 01 Page 53 DEFINITY_ARS Script DNM looks for the DEFINITY_ ARS script when an ex ception event is created for DEFINITY and MC U managed nodes . Then DNM calls the script and passes the valu es lis ted below to the alarm no[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 4 System Administration DEFINITY_ARS Sc ript Dec em b er 20 01 Page 54 15 Address of external de vice 16 Restart date time 17 Restart level 18 Restart carrier 19 Restart craft demand 20 Restart escalated 21 Restart interchange 22 Restart unavailable 23 Restart cause 24 Restart speA[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Dec em b er 20 01 Page 55 5 5 Getting S tarted Introduction This chapter explains how to start DNM and access the o nline help for more inf ormation on how to u se the product. T o better view th e graphics i n this chapter , use you r zoom tool. Mos t graphics are best viewed at 2[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 5 Getting Starte d DNM Graphical Overview Dec em b er 20 01 Page 56 DNM Graphic al Overview Figur e 3. DNM Graphical overview[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted 5 Getting Starte d Starti ng the DNM C lient Dec em b er 20 01 Page 57 S tarting the D NM Client T o start DNM, ch oose S tart > Pro grams > A vaya > DEFINITY Ne twork Man agemen t from th e W i ndows Start menu. S tarting the Online Help The online help s ystem replaces t[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Dec em b er 20 01 Page 58 5 Index A acceptance checklist 31 adding DEFINITY Proxy Agents 40 alarm notification configurin g 49 op t i ons des crib ed 50 Avaya web sites 9 B backing up 46 C checklists customer accep tance 31 installation 29 pre-installation 26 technical verification[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Index Dec em ber 2001 Page 59 D DEFINITY Network Management alarm notification options , described 50 alarm notification, setting u p 49 checking health of 44 configuratio n opti ons, illustrated 21 , 22 features 18 new features 20 online help, startin g 57 removing 41 restori ng 4[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Index Dec em ber 2001 Page 60 I installation 32 checklist 29 customer acceptance checklist 31 pre-install checklist 26 services 6 , 7 verification checklist 30 installing DNM 32 installing D NM app 38 installing Java-Versan t in terface 36 inst a l l i n g th e JRE 34 inst alli ng [...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Index Dec em ber 2001 Page 61 P PA00 1 30 passwords, ch anging 14 pcAnywhere securi ty 26 protocol co nversion 17 R removing DEFINITY Ne twork Manageme nt 41 requirements 24 restoring 47 S Sales and De sign Suppor t Center (SDSC) 6 security Avaya disclaimer 15 for networks 14 pcAny[...]

DNM-NT /W i ndows 2000 4.0 I ns tal latio n and Get t ing St ar ted Index Dec em ber 2001 Page 62 T Technical Services Center (TSC) 7 technical verification checklis t 30 toll fraud 15 Avaya disclaimer 15 int erve ntio n 15 traps 17 U uninstalling DEFINITY Network Management 41 V verification chec klist 30 Versant, installing 35 Versant-Java interf[...]