Avaya V880 manuale d’uso

Avaya Call Management System Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 585-215-116 Issue 2.0 June 2004[...]

© 2004 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the informat ion in this document was complete and accurate at the time of printing, A vaya Inc. can assume no liability for any errors. Changes and corrections to the information in th is document may be incorporated in future rel eases. Documentati[...]

Issue 2.0 June 2004 3 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Availability . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 4 Avaya CMS Sun Fire V880 Computer Hardwar e Installation, Maintenance , and Troubleshooting Connecting the remote console modem . . . . . . . . . . . . . . . . . . . . . . . . . 32 Connecting the RSC for remote access (optional) . . . . . . . . . . . . . . . . . . . . 33 Connecting the switch link . . . . . . . . . . . . . . . . . . . . .[...]

Contents Issue 2.0 June 2004 5 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Disk drive configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Replacing disk drives . . . . . . . . . . . . [...]

Contents 6 Avaya CMS Sun Fire V880 Computer Hardwar e Installation, Maintenance , and Troubleshooting Memory failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 OpenBoot initialization commands . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Diagnosing LED patterns . . . . . . . . . . . . . . . . . . . . . . [...]

Issue 2.0 June 2004 7 Preface Avaya Call Management Syst em Sun Fire V880 Computer Hardware Installatio n, Maintenance, and T roubleshooting is written for technicians who inst all and maintain call center applications such as Av a ya Call Management System (CMS). Note: Note: The Sun Fire V880 computer is comp atible with CMS R3V1 1 and later . Rea[...]

Preface 8 Avaya CMS Sun Fire V880 Computer Hardwar e Installation, Maintenance , and Troubleshooting ● T o add a procedure for inst alling the XVR-100 graphic accelerator card sof tware (see Installing the XVR-1 00 software p ackages on page 75). ● T o upda te the tape orde ring procedures (see Ordering t apes on pag e 126). ● T o ma ke gener[...]

Availabili ty Issue 2.0 June 2004 9 A vailability Copies of this document are available from one or both of the following sources: Note: Note: Although there is no charge to download documents through the A v aya W eb site, documents o rdered from the A vaya Publications Center must be purchased. ● The A vaya online support W eb site, http://www [...]

Preface 10 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Related document ation Y ou might find the following A vaya CMS docum entation useful. This section includes the following topics: ● Change description on p age 10 ● Software document s on page 10 ● Administration documents on page 1 1 ● A[...]

Related documentat ion Issue 2.0 Ju ne 2004 11 Administration document s For more information about A vaya CMS administration, see: ● Avaya Call Management System Release 12 Administration, 07-300 062 ● Avaya Call Management System Dat abase Items and Calculations, 07-3000 1 1 ● Avaya CMS Supervisor Release 12 Reports , 07-3000 12 ● Avaya C[...]

Preface 12 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Plat form upgrades and data migration Use a platform up grade when upgrading to a new hardware plat form (for example, upgrading from a SP ARCserver 5 to a Sun Blade 150). The new hardware plat form is shipped from the A vaya factory with the late[...]

Related documentat ion Issue 2.0 Ju ne 2004 13 Hardware document s For more information about A vaya CMS hardware, see: ● Avaya Call Management System Sun Fire V880 Computer Hardware Installation, Maintenance, and T roubleshooting, 585-215-1 16 ● Avaya Call Management System Sun Fire V880 Computer Connectivity Diagram, 585-215-612 ● Avaya Cal[...]

Preface 14 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Document ation We b sites For product documentation for all Avaya pr oducts and relate d documentation, go to http:// www .avayadocs.com . Addit ional information about new sof tware or hardware updates will be contained in futu re issues of this [...]

Support Issue 2.0 Ju ne 2004 15 Support Cont acting A vaya technical support Avaya provides support telephone numbers for you to report problems or ask questio ns about your product. For United S t ates support: 1- 800- 242-2121 For international support: See the 1-800 Support Directory listings on the A vaya Web site. Escalating a technical suppor[...]

Preface 16 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing[...]

Issue 2.0 Ju ne 2004 17 Inst allation This section describes how to inst all the computer and related peripheral equipment. Use the following tab le to check of f each required procedure af ter completion. Procedure Completed Preparing for in stallation on p age 18 Unpacking and in ventorying the equipment on p age 22 Setting up power on p age 28 P[...]

Installation 18 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Prep aring for inst allation This section contain s the following information that will help you p repare for the co mputer installation: ● Safety precautions on p age 18 ● System precautions on p age 19 ● Required tools on p age 19 ●[...]

Preparing for installation Issue 2.0 Ju ne 2004 19 System precautions Ensure that the voltage and frequency of the power outlet that is used matches the electrical rating labels on the equipment. Wear ant istatic wrist strap s when handling any magne tic storage devices, CPU/Memory boards, or other printed circuit boa rds. The computer has three au[...]

Installation 20 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Electrical specifications Physical specifications Parameter V alue Input ● Nominal voltage range ● Maximum current AC RMS ● AC operating range ● Nominal frequencies ● 100-240 V AC, autoranging ● 15.0 A @100 V AC (each power supply[...]

Preparing for installation Issue 2.0 Ju ne 2004 21 Service access specifications Environment al specifications For the most reliable system operation: ● The room must have sufficie nt air conditioning cap acity to support the cooling needs of the entire system. ● The air conditioning system must have controls that prevent excessive temperature [...]

Installation 22 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Unp acking and inventorying the equipment ! W ARNING: WARNING: Never move the system when the power is on. Excessive movement can cause catastrophic disk drive failure. Always turn the power of f before moving cabinets. ! W ARNING: WARNING: A[...]

Unpacking and inv entorying the equipment Issue 2.0 Ju ne 2004 23 Part s list V erify that you have the following comp onents before you b egin the installatio n: ! Import ant: ! Import ant: Important: DO NOT install internal hardware shipped lo ose with the Sun machine at this time. This will be done under the direction of the CMS Provisioning Eng[...]

Installation 24 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Computer layout Familiarize yourself with the layout of th e co mputer . The minimum config uration for the computer is as follows: ● One CPU/Memory board (with two UltraSP ARC lIl processors and 4-GB memory) ● Four disk drives, mirrored [...]

Unpacking and inv entorying the equipment Issue 2.0 Ju ne 2004 25 Front p anel The following figure shows the front of t he computer with the disk drive door o pen. T ape drive Disk drive slots v880_front.cdr[...]

Installation 26 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Back p a nel The following figure shows the back p anel of the computer . (not used) (Graphics card) (SunSwift card, or ) Dual FastEthernet and Dual SCSI card v880_rear .cdr Power supply 1 Power cord strain relief ties[...]

Unpacking and inv entorying the equipment Issue 2.0 Ju ne 2004 27 Hardware options The following tab le lists the har dware options for the computer. . Rack mounting The computer can be rack mounted. For information about rack mounting, see Sun Fire 880 Server Rackmounting Guide at the Sun document ation Web site: http://docs.sun.com Note: Note: Wh[...]

Installation 28 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Setting up power T o set up the AC power: 1. Locate the key switch, insert the key , and turn the key switch to the Forced Of f position. See the following figure. 2. Connect the IEC 320 e nd of each power cord to the AC con nector of each po[...]

Peripheral connectivity Issue 2.0 Ju ne 2004 29 Peripheral connectivity The following figure shows in general how eq uipment is connected to the computer . The callouts are described in Parts list on p age 30. One HSI/P card is used for up to four ACDs. A second HSI/P card is needed for five to eight ACDs. Remote console Black Box RS-449 - RS-232 i[...]

Installation 30 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Part s list The following ta ble lists the p arts that are required to connect most of the external devices to the computer . For information abo ut connec ting terminals, printers, and modems to the computer , see A vaya CMS T erminals, Prin[...]

Connecting the monitor, k eyboard, and mouse Issue 2.0 Ju ne 2004 31 Connecting the monitor , keyboard, and mouse T o connect the monitor , keyboard, and mou se to the computer: 1. Attach the monitor vide o cable to the graphics card, which is installed in slo t 7. T ighten the thumbscrews to secure the connect ion. See the following figure. 2. Con[...]

Installation 32 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Connecting the remote console modem The remote console modem allows personn el at a remote support center to dial in and perform maintenance on the computer . The modem is a U.S. Robotics S port ster 33.6 Faxmodem, a Paradyne Comsphere 391 0 [...]

Connecting the RSC for remot e access (optional) Issue 2.0 Ju ne 2004 33 Connecting the RSC for remote access (optional) The RSC card provides the following optional connections: ● An ethernet connection to the customer ne twork that allows personnel to telnet into the RSC to perform provisioning, mainte nance, and troublesh ooting. This connecti[...]

Installation 34 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Connecting the switch link Use either of the following two ways to connect the CMS computer to a switch: ● TCP/IP over a local area network (LAN) ● X.25 protocol over a hard-wired or switche d link (not supported for CMS R12 and later) On[...]

Turning on the system and verify ing POST Issue 2.0 Ju ne 2004 35 T urning on the system and verifying POST Once you assemble the system, including t he loose hardware that is shipped with the system that you inst alled with help from CM S Provisioning, turn on the syst em and verify the result s of the Power-On Self T est (POST). T o turn on the s[...]

Installation 36 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 5. T urn the key switch to the normal On position. See the following figu re. 6. Press and release the power button to the lef t of the key switch to turn on the system. Note: Note: The POST diagnostics occu rs each ti me that you turn on the[...]

Turning on the system and verify ing POST Issue 2.0 Ju ne 2004 37 9. Enter: probe-scsi-all This verifies that the system sees the di sk drives and backplane, the t ape drive, and the DVD-ROM drive. A message that is similar to the follo wing is displayed: 10. V erify that all of the device s are recognized. If the devices are not recognized, see T [...]

Installation 38 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 12. T urn the key switch to the Locked position. This prevent s anyone from accidentally turning of f the system. See the following figure.[...]

Identifying installed PCI cards Issue 2.0 Ju ne 2004 39 Identifying inst alled PCI cards If there are problems with the PCI cards, d o the following to troubleshoot the problem. If all PCI cards are operational, y ou can skip this procedure. At the command prompt, enter: /usr/platform/‘uname -m‘/sbin/prt diag -v | pg In the section IO Cards , t[...]

Installation 40 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Y ou can also use the cfgadm co mmand to display the following informa tion about the cards in the PCI slo ts: In the above example: ● Slot 0 has a Dual FastEt hernet and Dual SCSI card. ● Slot 1 has a FastEthernet card. ● Slot 3 has an[...]

Setting the remote console modem options Issue 2.0 Ju ne 2004 41 Setting the remote console modem options The computer uses the U.S. Robotics S portster 33.6 Faxmodem or the Paradyne Comsphere 3910 modem for remo te console access. The options for any oth er modems must be set based on local in structions. For instructions for connecting the modem,[...]

Installation 42 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 6. Enter: cu -s 9600 -b 8 -l cua/a The following message is displayed: 7. Enter the following commands: at&f1 (loads the factory default co nfiguration into active memory) at&w0 (writes the current configura tion to NVRAM template Y0)[...]

Setting the remote console modem options Issue 2.0 Ju ne 2004 43 Paradyne Comsphere 3910 modem options The Paradyne Comsphere 3910 modem is used fo r many locations outsid e of the United St a t e s . This section includes the following top ics: ● Recommended options on page 43 ● Option buttons on p age 43 ● Setting the options on page 4 4 Re[...]

Installation 44 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing ● Function 3 ( F3 ) - Select the choice, if an y , that is currently displayed above F3 . Setting the options T o set the options on the Comsphere 3910, use the following procedures: Configuring Factory/Async_Dial 1. Press F2 to select &quo[...]

Setting the remote console modem options Issue 2.0 Ju ne 2004 45 Setting the dat a rate 1. Press F2 to select "Config ure." "Ld EditArea frm" is displayed. 2. Press the Right Arrow once. "Active(Saved)" is disp layed. 3. Press F1 . "Choose Function" is displayed. 4. Press F1 to select "Edit." "[...]

Installation 46 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 9. Press F1 for "Nxt." "LSD Control (WinkWhenDisc)" is displayed. 10. Press F1 for "Nxt." "CT1 1 1_Rate Cntl (Disable)" is displaye d. 11 . P r e s s F1 for "Nxt." "DTE_Rate=VF (Disable)&[...]

Setting the remote console modem options Issue 2.0 Ju ne 2004 47 Saving your settings 1. Press the Single Up Arrow to displa y "Choose Function" and "Edit Save." 2. Press F3 to select "Save. " "Save EditArea to" is displayed. 3. Press F1 to select "Active(Saved)." "Command Complete" is dis[...]

Installation 48 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing T urning the system over for provisioning After completing the p hysical installation of the system, the instal lation continues with software provisioning. This is of ten done with the support of the Av aya CMS Provisioning group. Provisioni[...]

Issue 2.0 Ju ne 2004 49 Maintenance This section describes the follo wing maintenance procedures: ● Precautions on p age 50 ● Computer layout on p age 51 ● T urning the computer off and on on p age 53 ● Accessing component s inside the computer on p age 55 ● Using an ESD wrist strap on page 58 ● Maintaining PCI cards on p age 59 ● Rep[...]

Maintenance 50 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Precautions ! DANGER : DANGER: Hazardous energy levels are present inside the system when the system remains connected to a power source, rega rdless of the key switch position. Also, hazardous energy levels are present in the system's ba[...]

Computer layout Issue 2.0 Ju ne 2004 51 Computer layout The following figures identif y the basic hardware component s of the computer: ● Front panel on page 51 ● Rear panel on p age 52 Front p anel The following figure shows the front of t he computer with the disk drive door o pen. T ape drive Disk drive slots v880_front.cdr[...]

Maintenance 52 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Rear p anel The following figure shows the back p anel of the computer . (not used) (Graphics card) (SunSwift card, or ) Dual FastEthernet and Dual SCSI card v880_rear_cards.cdr Power supply 1 Power cord strain relief ties (First FastEthernet [...]

Turning the c omputer off and o n Issue 2.0 Ju ne 2004 53 T urning the computer off and on Use the following procedures to turn the computer off and on. T urning off the computer 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. The ok prompt is displayed at the local console. 3. Press and release [...]

Maintenance 54 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing T urning on the computer 1. T urn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system. 2. T urn on the system monitor . 3. T urn the key switch to the normal On position. See th[...]

Accessing component s inside the computer Issue 2.0 Ju ne 2004 55 Accessing component s inside the computer For most of the maintenance proce dures, you must open the side doors and, in some cases, remove the side doors. This section includes the following top ics: ● Opening and removing a side door on page 55 ● Replacing and closing a side doo[...]

Maintenance 56 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 3. Open the door 90 deg rees and pull it up until the mounting pins clear the bracket s on the rear pane l. See the following figure. 4. Set the door in a safe place.[...]

Accessing component s inside the computer Issue 2.0 Ju ne 2004 57 Replacing and closing a side door T o replace and close a side door: 1. Position the side door mount ing pins over the corresponding holes in the chassis re ar panel and lower the side door into place. See the following fig ure. 2. Close the side door . 3. Lock the side d oor of the [...]

Maintenance 58 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Using an ESD wrist strap Before you work on component s inside the computer: 1. Unless otherwise instructed, make sure that the computer is plugged in to AC power . 2. Unless hot-plugging a device, make sure that the power is of f. 3. Att ach [...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 59 Maint aining PCI cards This section includes the following top ics: ● Required references on page 59 ● Precautions on p age 60 ● PCI card configuration on page 61 ● Maintaining hot-plug PCI ca rds on page 62 ● Replacing the graphics card on p age 71 ● Installing the XVR-1 00 software p ackag[...]

Maintenance 60 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Precautions ! W ARNING: WARNING: The graphics card, Dual FastEthernet and Dual SCSI card, High-S peed Serial Interface/PCI (HSI/P) card, and RSC card are not hot-pluggable cards. Before replacing these cards, you must turn of f the computer an[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 61 PCI card configuration The cards are inst alled in the slots shown in the following table. The minimum co nfiguration has the graphics card in slot 7 and e ither a SunSwift ca rd in slot 0 or a Dual FastEthernet and Dual SCSI card in Slot 8. Slot Card Number T ype Name Support s hot-plug? 1 Device name [...]

Maintenance 62 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Maint aining hot-plug PCI cards Some of the PCI cards used with the computer can be added, removed, or replaced without shutting down the computer . This procedure is called "hot-plugging" and uses a feature called "Dynamic Reco[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 63 PCI slot LEDs for hot-plug operation The PCI slot LEDs are located on the ve rtical bracket on the right side of the PCI slot s and are visible when the lef t door is open. There is a hot-plug b utton and three LEDs for each PCI slot, as shown below . The PCI slot LEDs are defin ed as follows: Icon Name[...]

Maintenance 64 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing The following tab le shows how to interpret the PCI slot LED p atterns. Prep aring a hot-plug card for removal Before you remove a hot-plug card, you must verify that the devices residing on the card are not currently in use. In most cases, th[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 65 2. Enter: ifconfig -a Information similar to the following is displaye d: The example above shows two admini strable ethern et devices. Device hme0 represent s the built-in ethernet port and eri0 represents the ethernet port on a SunSwift or Dual FastEthernet and Du al SCSI card. Any additional ethernet[...]

Maintenance 66 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 6. Press the hot-plug button fo r the card you are removing. The Fault LED for the slot blinks while the card is being u nconfigured. 7. When the OK-to-Remove LED lights, the card can be removed from the computer . ! CAUTION: CAUTION: Do not r[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 67 9. Carefully pull the card from the I/O board. See the following figure. 10. A message similar to the follo wing is displayed in the console window: 1 1. Place the card on an antist atic mat or in an antistatic bag. 12. Do one of the following : ● If you are replacing the card, continue with Installin[...]

Maintenance 68 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Inst alling a hot-plug PCI card T o install a card: 1. Enter: cfgadm This displays the PCI card configuration before you add a card. Make sure the slot is available for a new card. Recheck t he configuration af ter you have added the card. 2. [...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 69 9. Insert the PCI card into the slot on the I/O board. Make sure t hat the card is fully seated. See the following figure. When the card is inserted, the amber OK-to-Remove LED light s and a message similar to the following is displa yed on the console window: 10. Rot ate the purple PCI ret aining clip [...]

Maintenance 70 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 12. Connect the external cab les to the card. 13. Remove the ESD wrist strap. 14. Return the key switch to it s original position. 15. Close the side door . Configuring the new or replacement card After you inst all a new or replacement card ,[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 71 Replacing the graphics card The graphics card provides an interface for the local mon itor . ! Import ant: ! Import ant: Important: The graphics card does not support hot-plug operation. Y ou must shut down the system and turn of f power before installing or replacing a card. T o replace a graphics card[...]

Maintenance 72 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing ! DANGER : DANGER: Be sure to turn the key switch to the Forced Of f position before handling any internal component s. Otherwise, it is possible for a user to rest art the system remotely while you are working insid e it. The Forced Off posit[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 73 10. Carefully pull the card from the I/O board. See the following figure. 1 1. Place the card on an antist atic mat or in an antistatic bag.[...]

Maintenance 74 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 12. Insert the new graphics card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure. 13. Rot ate the purple PCI ret aining clip over the back of the card face plate until it snaps into place. 14. [...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 75 Inst alling the XVR-100 sof tware p ackag es The XVR-100 sof tware packa ges must be installed af ter you install a new XVR-100 graphics accelerator card. If yo u are replac ing an existing XVR-100 graphics accelerator card, you do not have to reinst all this sof tware. T o install the XVR-100 sof tware[...]

Maintenance 76 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Replacing older Dual Ethernet and Dual SCSI cards A Dual Ethernet and Dual SCSI card supp orts ethernet and SCSI connections. Note: Note: The older versions of the Dual Ethernet and Dual SCSI cards do not support hot-plug operation. Y ou must [...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 77 ! DANGER : DANGER: Be sure to turn the key switch to the Forced Off position befo re handling any internal components. Otherwise, it is possible for a user to rest art the system remotely while you are working insid e it. The Forced Off position is the only key switch position that pre vents an RSC user[...]

Maintenance 78 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 1 1. Carefully pull the card from the I/O board. See the following figure. 12. Place the car d on an antistatic ma t or in an antistatic ba g.[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 79 13. Insert the new Dual Ethernet and Dual SCSI card into the slot on the I/O board. Make sure that the card is fully seated. See the following figu re. 14. Rot ate the purple PCI ret aining clip over the back of the card face plate until it snaps into place. 15. Remove the ESD wr ist strap. 16. Close th[...]

Maintenance 80 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Maint aining HSI/P cards An HSI/P card supports X.25 switch links. Fo r eight links, two HSI/P cards and two quad cables are needed. If the system uses TCP/IP signaling for all links, HSI/P cards are not needed. HSI/P cards are not supported b[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 81 5. T urn the key switch to the Forced Of f position. See the following figure. ! DANGER : DANGER: Be sure to turn the key switch to the Forced Off position befo re handling any internal components. Otherwise, it is possible for a user to rest art the system remotely while you are working insid e it. The[...]

Maintenance 82 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 10. Pinch the purple PCI ca rd retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 83 1 1. Carefully pull the card from the I/O board. See the following figure. 12. Place the card on an antistatic mat or in an antistatic ba g.[...]

Maintenance 84 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 13. Insert the new HSI/P card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure. 14. Rot ate the purple PCI ret aining clip over the back of the card face plate until it snaps into place. 15. Rem[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 85 Inst alling the first HSI/P ca rd or a pair of HSI/P cards T o install the first HSI/P card or a p air of HSI/P cards: 1. V erify that you have a recent CMSADM file system backup before you change card configurations. 2. Log in to the system as root. 3. Enter: cfgadm This displays the PCI card configura[...]

Maintenance 86 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 9. Open the lef t door . 10. Att ach one end of an ESD antist atic wrist strap to the system chassis sheet met al and attach the other e nd to your wrist. See Using an ESD wrist strap on p age 58 for more information. 1 1. Identify the slot in[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 87 14. Insert the first HSI/P card into slot 3 on the I/O board. Make sure tha t the card is fully seated. See the following figure. 15. Rot ate the purple PCI ret aining clip over the back of the card face plate until it snaps into place. 16. If inst alling a second HSI/P card in slot 4 , repeat S teps 12[...]

Maintenance 88 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 24. Enter: boot -r This reboots th e system so that it recognizes the new HSI/P cards. Note: Note: Sometimes the system fails to recognize a newly inst alled HSI card. If this happens, the command show-devs does no t show the HSI card and / va[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 89 5. Select the swsetup option. 6. Select the ACD that you want t o set up. 7. Accept the existing d efaults for the following: ● Switch name ● Switch model (release) ● Ve c t o r i n g ● Expert agent ● Central of fice disconnect supervision ● Local port ● Remote port 8. Select "X.25&qu[...]

Maintenance 90 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Adding a second HSI/P card Use the following procedure to add a secon d HSI/P card to a system that is already in operation. T o add a second HSI/P card: 1. V erify that you have a recent CMSADM file system backup before you change card config[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 91 8. T urn off any externa l SCSI devices, starti ng with the device th at is closest to the system and working toward the fa rthest device. 9. Open the lef t door . 10. Att ach one end of an ESD antist atic wrist strap to the system chassis sheet met al and attach the other e nd to your wrist. See Using [...]

Maintenance 92 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 14. Insert the HSI/P card into slot 4 on the I/O board. Make sure that the card is fully seated. See the following figure. 15. Rot ate the purple PCI ret aining clip over the back of the card face plate until it snaps into place. 16. Remove th[...]

Maintaining PCI cards Issue 2.0 Ju ne 2004 93 23. Enter: boot -r This reboots th e system so that it recognizes the new HSI/P card. Note: Note: Sometimes the system fails to recognize a newly inst alled HSI card. If this happens, the command show-devs does no t show the HSI card and / var/adm/messages fails to recognize the card upo n bootup. See t[...]

Maintenance 94 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing Replacing the RSC card This section shows how to replace an RSC card . The RSC ca rd is located below the nine PCI card slots on the I/O board. It is labeled "RSC" on the rear p anel of the computer . ! DANGER : DANGER: The system su[...]

Replacing the RSC card Issue 2.0 Ju ne 2004 95 4. T urn the key switch to the Forced Of f position. See the following figure. ! DANGER : DANGER: Be sure to turn the key switch to the Forced Off position befo re handling any internal components. Otherwise, it is possible for a user to rest art the system remotely while you are working insid e it. Th[...]

Maintenance 96 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 12. Remove the RSC card from t he slot. See the following figure. 13. Place the RSC card o n an antistatic mat or in an antistatic bag.[...]

Replacing the RSC card Issue 2.0 Ju ne 2004 97 14. Insert the faceplate end of the new RSC card into the appropriate opening in the rear panel. See the followin g figure. 15. Insert the opposite end of the card into the appropriate card guid e so that the RSC card is aligned evenly with the connecto rs on the I/O board. 16. Push the card into the c[...]

Maintenance 98 Avaya CMS Sun Fire V880 Compute r Hardware Installation, Ma intenance, and Troubleshoot ing 22. T urn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system. 23. T urn on the system monitor . 24. T urn on the system. 25. When the system comes back up, log in as root. Afte[...]

Maintaining dis k drives Issue 2.0 Ju ne 2004 99 Maint aining disk drives This section includes the following top ics: ● Disk drive compatibility with CMS load s on page 99 ● Prerequisites on page 99 ● Disk drive configurations on p age 100 ● Required references on page 101 ● Replacing disk drives on page 10 1 ● Adding disk drives (opti[...]

Maintenance 100 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Disk drive configurations The computer support s a four-disk mirrored configu ration that can be exp anded to six disks with a field upgrade. The following diagram shows a six-disk configuration: The disks are mirrored as follows: ! Import ant:[...]

Maintaining dis k drives Issue 2.0 June 2004 101 Required references Y ou need access to the following do cuments to do the disk maintenance procedures: ● The CMS software installation, maintenance, and troub leshooting document for your CMS release ● Sun Fire 880 Server Service Manual at th e Sun documentation W eb site: h ttp://docs.sun.com R[...]

Maintenance 102 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 3. Enter the following commands: cd / luxadm probe The name of the fiber channel loop is displayed. 4. Record the name of the fibe r channel loop. In this example, the name is FCloo p . 5. Enter: luxadm display loop_name where loop_name is the [...]

Maintaining dis k drives Issue 2.0 June 2004 103 Note: Note: The system will display a warning if a pro blem is detected with any of the disk drives. 6. Record the faulty disk numb er . SUNWGS INT FCBPL DISK STATUS SLOT DISKS (Node WWN) 0 On (O.K.) 20000004cf8 1e68a 1 On (O.K.) 20000004cf8 1e851 2 Not Installed 3 On (O.K.) 20000004cf8 1e4d4 4 On (O[...]

Maintenance 104 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 7. Enter: luxadm remove loop_name ,s number where loop_name is the name of the f iber channel loop, and where number is the slot number for the disk drive. Example: luxadm remove FCloop,s3 A message similar to the following is displayed: Note: [...]

Maintaining dis k drives Issue 2.0 June 2004 105 1 1. Using your thumb and forefinger , push the drive latch upward to release the drive handle. Swing the handle away from the dr ive until you feel the drive connector disengage from the backplane. Do not use excessive force. See the following figure. 12. Holding the drive b y the handle, carefully [...]

Maintenance 106 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 15. Enter: luxadm insert The following message is displayed: 16. Release the drive handle on the replacement disk drive. Use your thumb and forefinger to pinch the drive latch upward to op en it. 17. Align the disk drive with its drive bay . Or[...]

Maintaining dis k drives Issue 2.0 June 2004 107 22. Press Enter . A message similar to the following is displayed: Note: Note: Ignore the message No new enclos ure(s) were added!! . 23. If you are inst alling more than one disk drive, wait for the green light on the drive you just installed to light steadily (not flashing) befor e installing anoth[...]

Maintenance 108 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Replacing both boot disks T o replace both boot disk drives: 1. If the system is ope rating, enter: /usr/sbin/shutdown -y -i0 -g0 The system shuts down a nd displays the ok prompt. 2. Press and release the front panel power button to turn of f [...]

Maintaining dis k drives Issue 2.0 June 2004 109 feel the drive connector disengage from the backplane. Do not use excessive force. See the following figure. 9. Holding the drive b y the handle, carefully slide it out of the drive bay . 10. Place the drive on an antistatic mat or in an antist atic bag. 1 1. Release the drive hand le on the replacem[...]

Maintenance 110 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 13. Holding the drive by its handle , fit the drive into the guide rails at the top and bottom o f the drive bay . See the following figure. 14. Slide the drive into the bay until it barely cont acts the backplane. 15. Press carefully on the ce[...]

Maintaining dis k drives Issue 2.0 June 2004 111 23. Enter the following co mmands: setenv auto-boot? false reset-all The system reboots to th e ok prompt. 24. Enter: probe-scsi This verifies that the system recognizes all of the disk devices, including the newly installed on es. A message that is simila r to the following example is displayed : Th[...]

Maintenance 112 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Setting up replacement disk drives After you replace defective disk d rives, do one of the following, de pending on drives replaced: Drives replaced Procedure One boot disk Partition the new boot disk drive (see Partitioning replacement disk dr[...]

Maintaining dis k drives Issue 2.0 June 2004 113 Partitioning replacement disk drives If you are replacing a defe ctive data disk drive in a system and CMS is not op erational, or if you are replacing a single defective boot disk (p rimary or mirror), you must ma nually partition the disk drive. Use the following information: ● Disk partition val[...]

Maintenance 114 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting R3V1 1 and later dat a disks - The following tab le lists the dat a disk drives that are supported with R3V1 1 and later . These partition sizes are en tered in Gigabytes (gb) and cylinders (c). Disk Partition ID t ag Permission flag St arting [...]

Maintaining dis k drives Issue 2.0 June 2004 115 Partitioning and format ting a replacement disk T o partition and format a disk: 1. At the system prompt, enter: format A message that is similar to the following example is displayed: 2. Enter the disk number that corre sponds to t he disk that you added. Be sure to sp ecify the number that exactly [...]

Maintenance 116 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 3. Enter: partition The partition menu is displayed : 4. At the partit ion> prompt, enter: print The default partition t able is displayed. The table for a 72-GB FC-AL data disk will look similar to the following example: PARTITION MENU: 0 -[...]

Maintaining dis k drives Issue 2.0 June 2004 117 5. Partition the disk by completing the foll owing S teps a through e f or all partitions specified in the Disk p artition values on pa ge 1 13. a. At the partition> prompt, enter the partition numbe r from the table. For exa mple: The system prompts for the partition ID t ag. b. Enter the partiti[...]

Maintenance 118 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 10. Enter: q The format> prompt is displayed. 11 . E n t e r : format The following message is displayed: 12. Enter: y A message similar to the following is displayed: 13. If you added more than on e disk drive, enter disk , and repea t S te[...]

Maintaining dis k drives Issue 2.0 June 2004 119 Adding disk drives (optional) If you are adding a pair of d ata disks (optional) , you can hot-plug the disk drives without shutting down the system. T o add a pair of dat a disks: 1. Unlock and open the front door . 2. Enter the following co mmands: cd / luxadm insert The following message is displa[...]

Maintenance 120 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 6. Holding the drive by its handle , fit the drive into the guide rails at the top and bottom o f the drive bay . See the following figure. 7. Slide the drive into the bay until it barely cont acts the backplane. 8. Press carefully on the cente[...]

Maintaining dis k drives Issue 2.0 June 2004 121 1 1. W ait for the green light on the drive you ju st installed to lig ht steadily (not flashing) before inst alling another drive. 12. Repeat S tep s 2 through 1 1 for the data disk inst alled in slot 5. 13. Close the front door an d, if necessary , lock it. 14. Enter: cmssvc The CMS Services menu i[...]

Maintenance 122 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Replacing the DVD-ROM drive T o replace the DVD-ROM drive: 1. Remove any CD-ROMs from th e drive. 2. Log in to the system as root. 3. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. The ok prompt is displayed at the local conso[...]

Replacing the DVD-ROM drive Issue 2.0 June 2004 123 8. Remove the two screws securing the fro nt cover to the front of the system. See the following figure. 9. Remove the front cover . 10. Disconnect the da ta and power cables f rom the back of the drive.[...]

Maintenance 124 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 1 1. Remove the two screws that secure the dr ive to the cha ssis. See the following figure. 12. Slide the drive out throug h the front of the chassis. 13. Set the SCSI address on the new dr ive using the jumpers on the back of the drive . Set [...]

Replacing the DVD-ROM drive Issue 2.0 June 2004 125 14. Slide the replacement d rive into the chassis and secure it with the screws that were removed earlier . 15. Connect the drive da ta and powe r cables to the back of the drive. 16. Replace the front cover . 17. Remove the ESD wr ist strap. 18. Close the side doors. 19. T urn on the system. Do n[...]

Maintenance 126 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Maint aining t ape drives This section includes the following top ics: ● T ape drive compatibility on p age 126 ● Ordering tapes on page 126 ● Cleaning the t ape drive on page 127 ● Replacing the internal t ape drive on pag e 128 ● Ad[...]

Maintaining t ape drives Issue 2.0 June 2004 127 Cleaning the t ape drive This section describes how you clean the t ape drive. Note: Note: S tarting aroun d June, 2004, CMS servers will no longer ship with tape drive cleaning tapes. A vaya recommends that customers purchase at le ast one cleaning tape as soon a s the server is installed and in ser[...]

Maintenance 128 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Replacing the internal t ape drive T o replace the internal tape drive: 1. Remove any t apes from the drive. 2. Log in to the system as root. 3. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. The ok prompt is displayed at the [...]

Maintaining t ape drives Issue 2.0 June 2004 129 8. Remove the two screws securing the fro nt cover to the front of the system. See the following figure. 9. Remove the front cover . 10. Disconnect the da ta and power cables f rom the back of the drive. 1 1. Remove the two screws that secure the drive to the cha ssis. 12. Slide the drive out through[...]

Maintenance 130 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 15. Connect the drive da ta and powe r cables to the back of the drive. 16. Replace the front cover . 17. Remove the ESD wrist strap. 18. Close the side doors. 19. T urn on the system. Do not put the keyswitch in the locked po sition. As the sy[...]

Maintaining t ape drives Issue 2.0 June 2004 131 Adding and removing an external t ape drive for dat a migration T o temporarily add an external tape drive for data migratio n, and remove the tape drive when the migration is complete: 1. Log in to the system as root. 2. Enter the following co mmands: cd /dev/rmt pwd The pwd command verifies that yo[...]

Maintenance 132 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting ! DANGER : DANGER: Be sure to turn the key switch to the Forced Of f position before handling any internal component s. Otherwise, it is possible for a user to rest art the system remotely while you are working insid e it. The Forced Off positi[...]

Maintaining t ape drives Issue 2.0 June 2004 133 ! CAUTION: CAUTION: If you fail to enter these comma nds, any r eboots that you do in the future will stop at the boot prompt instead of pro ceeding through the normal boot-up process. setenv auto-boot? true boot -r This reboots th e system so that it recognizes the new configuration. 19. Use the ext[...]

Maintenance 134 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 25. T urn the key switch to the Forced Of f position. See the following figure. ! DANGER : DANGER: Be sure to turn the key switch to the Forced Of f position before handling any internal component s. Otherwise, it is possible for a user to rest[...]

Maintaining t ape drives Issue 2.0 June 2004 135 34. Enter: probe-scsi-all In its default configuration, the computer s hould list two SCSI devices: the internal t ape drive (T arget 5) and the DVD-ROM drive (T arget 6). 35. Reboot the system by enterin g the following commands: ! CAUTION: CAUTION: If you fail to enter these comma nds, any r eboots[...]

Maintenance 136 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Maint aining CPU/Memory boards This section describes how to replace or add memory modules and CPU/Memory boards. This section includes the following top ics: ● CPU and memory configurations on page 136 ● Checking the current memory and CPU[...]

Maintaining CPU/Memory boards Issue 2.0 June 2004 137 Checking the current memory and CPU configuration T o check the current memory size, memory configuration, and CPU co nfiguration: 1. Enter: /usr/platform/‘uname -m‘/sbin/prt diag -v | pg The current memory size, memory configuratio n, and CPU configuration are displayed. 2. Record the curre[...]

Maintenance 138 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Shutting down the system T o shut down the system: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 The system shuts down. 2. Press and release the front panel power button to turn of f the system. W ait for the front panel Power/OK LED to turn of f. 3.[...]

Maintaining CPU/Memory boards Issue 2.0 June 2004 139 Removing a CPU/Memory board T o add memory or replace a CPU/Memory board, you must first remove the CPU/Memory board. T o remove a CPU/Memory board: 1. Open the right door . 2. Att ach one end of an ESD antist atic wrist strap to the system chassis sheet met al and attach the other e nd to your [...]

Maintenance 140 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 5. Rot ate the CPU/Memory board ejection levers out so th at the CPU/Memory board connectors disengage from the mot herboard. See the follo wing figure. 6. Pull the CPU/Memory board from the chassis. 7. Place the CPU/Memory bo ard on an antista[...]

Maintaining CPU/Memory boards Issue 2.0 June 2004 141 2. Remove the plastic cover on the CPU/Memory board. Push the t abs in until you can lift the cover free of the CPU/Memory boa rd shroud. See the following figure. 3. Identify which module s you are removing. 4. Applying even pressure on b oth levers, push down on the ejection levers at each end[...]

Maintenance 142 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 8. Holding the bot tom edge of the module p arallel to the socket, align the module so that each of the cont acts is cente red on a socket pin. See the f ollowing figure. 9. Push firmly and evenly on both ends of the memory module until the bot[...]

Maintaining CPU/Memory boards Issue 2.0 June 2004 143 baffle into an empty CPU air baf fle slot on the underside of the chassis top. See the following figure.[...]

Maintenance 144 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 6. Make sure that the ejection levers on the CPU/Memory board are p ointed out, rotated at 90 degrees. See the following figure. 7. Slide the CPU/Memory bo ard into the guides in the chassis. Slide the board into the system until the connectors[...]

Maintaining CPU/Memory boards Issue 2.0 June 2004 145 Rest arting the system T o restart the system: 1. T urn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system. 2. T urn on the system monitor . 3. T urn on the system. This reboots th e system so that it recognizes the new configura[...]

Maintenance 146 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 7. If a one or more CPU/Memory board is added to the system, readminister the Informix IDS tunables as described in the section "Setting the Informix co nfiguration paramete rs for CMS" in the CMS soft ware installa tion, maintenance,[...]

Replacing a power supply Issue 2.0 June 2004 147 Replacing a power supply A power supply can be replaced withou t shutting down the system. ! W ARNING: WARNING: A power supply must always occupy ba ys 0 and 1. If a power supply in bay 0 or 1 fails, you must leave the failed po wer supply in its bay until yo u are able to inst all a functioning repl[...]

Maintenance 148 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 4. Loosen the two captive Phillip s screws se curing the power supply to the system rear panel. See the following figure. 5. Pull the power supply out from its bay . Use one hand to pull the power su pply out while using the other hand to suppo[...]

Replacing a power supply Issue 2.0 June 2004 149 7. Slowly slide the new power supply into its bay until the connectors on the power supply are fully engaged with the conn ectors on the power distribu tion board. See the following figure. 8. T ighten the two captive screws that se cure the powe r supply to the chassis. 9. Connect the AC power cord [...]

Maintenance 150 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting[...]

Issue 2.0 June 2004 151 T roubleshooting This section includes the following top ics: ● Using the remote console on p age 152 ● Using the RSC on page 159 ● T ools on page 161 - Using the prtdiag command on page 162 - Using the cfgadm command on p age 165 - System messages on p age 166 - OpenBoot PROM firmware test s on page 167 - OpenBoot dia[...]

Troubleshooting 152 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Using the remote console If your system does not boot, or if the system cannot be diagnosed locally , remote support personnel might want to re direct control of the console port from the local conso le to a dialed-in remote console. Redire[...]

Using the remote console Issue 2.0 June 2004 153 3. At the remote co nsole, enter: y The following message is displayed at the remote console: 4. At the remote co nsole, enter: /cms/install/bin/abcadm -c -b 960 0 ttya The following message is displayed at the remote console: 5. At the remote co nsole, enter: y The following message is displayed at [...]

Troubleshooting 154 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Redirecting the remote cons ole back to the local console ! CAUTION: CAUTION: Do not enter Ctrl+D from the remote console to exit the system without first redirecting control back to the local console. If you do , you may lock yourself from[...]

Using the remote console Issue 2.0 June 2004 155 Redirecting the console using OpenBoot mode This procedure describes how to use the OpenBoot mode t o redirect the local console to serial port A . Use the OpenBoot mode to redirect the remote console port when the Solaris method does not work. This typically oc curs when the system will not boot. Re[...]

Troubleshooting 156 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 6. At the local console, enter: boot The following occurs: ● The system begins to shut down. ● Shutdown, reset , and reboot messages are displayed on the local console. ● When the system st arts to come back up, the loca l console goe[...]

Using the remote console Issue 2.0 June 2004 157 Method 1: from the remote console - T o redirect control of the console port from the remote console back to the local console: 1. Do one of the following : ● If the system is in UNIX, enter the fo llowing commands at the remote console: eeprom output-device=screen eeprom input-device=keyboard eepr[...]

Troubleshooting 158 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Method 2: from the local site - The o nsite technician will use this procedure fro m the local site . Use this method only when Method 1 will not work. ! CAUTION: CAUTION: This method of redirecting the console por t should be done only as [...]

Using the RSC Issue 2.0 June 2004 159 Using the RSC The RSC softwa re works in conjunction with t he RSC card to allow remote administration of the computer . Y ou will be able to access the Solaris and OpenBoot console functions and control the power-on self-test (POST) a nd OpenBoot diagnostics. This section includes the following top ics: ● Re[...]

Troubleshooting 160 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Redirecting the RSC to the local console T o redirect the RSC to the local console: 1. Enter from the RSC: /usr/sbin/shutdown -y -i0 -g0 The ok prompt is displayed. ! CAUTION: CAUTION: If the shutd own command fails, press Sto p + A simulta[...]

Tools Issue 2.0 June 2004 161 To o l s There are several tools available to help diagnose hardware problems. The tools are described in the following sections: ● Using the prtdiag command on page 162 ● Using the cfgadm command on p age 165 ● System messages on p age 166 ● OpenBoot PROM firmware test s on page 167 ● OpenBoot diagnostic t e[...]

Troubleshooting 162 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Using the prt diag command The prtdiag command displays system dia gnostic information. T o display this diagnostic information, enter: /usr/platform/‘uname -m‘/sbin/prt diag -v | pg The following is an example of the result s for the c[...]

Tools Issue 2.0 June 2004 163 ========================= Environmen tal Status ========================= System Temperatures (Celsius): ------------------------------- Device Temperature Stat us ------------------------------------ --- CPU0 63 OK CPU2 70 OK MB 29 OK IOB 25 OK DBP0 24 OK ================================= Front Status Panel: ---------[...]

Troubleshooting 164 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Fan Bank : ---------- Bank Speed Status Fan State ( RPMS ) ---- -------- --------- --------- CPU0_PRIM_FAN 2158 [ENABLED] OK CPU1_PRIM_FAN 2307 [ENABLED] OK CPU0_SEC_FAN 0 [DISABLED] OK CPU1_SEC_FAN 0 [DISABLED] OK IO0_PRIM_FAN 4054 [ENABLE[...]

Tools Issue 2.0 June 2004 165 Using the cfgadm command The cfgadm command displays diagnostic information about CPU/Memory boa rds, SCSI controllers, and PCI cards. T o display this diagnostic information, enter: cfgadm The following is an example of the result s for the computer . ● SBa through SBd show the st atus of the four CPU/me mory boards[...]

Troubleshooting 166 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting System messages System messages can alert you to system problems, such as a device that is about to fail. By default, many of the messages are displaye d on the system console and are stored in / var/adm . Y ou can display system messages w[...]

Tools Issue 2.0 June 2004 167 OpenBoot PROM firmware test s The OpenBoot PROM (OBP) on-board firmwa re performs a routine set of firmware and hardware tests. Note: Note: Dif ferent versions of Solaris have different versions of the OpenBoot commands. Not all commands are av ailable with every version. This section includes the following top ics: ?[...]

Troubleshooting 168 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting T est descriptions The following table list s some of the Open Boot PROM On-Board firmware test commands. Note that for some commands, test resu lts are displayed. Fo r other commands, the ok prompt is displayed when the test is finished. A[...]

Tools Issue 2.0 June 2004 169 Probing disk drives This test checks all disk drives. Symptom - The internal disk drives are reporting errors. Solution - T o check the status of the disk drives: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. 2. At the ok prompt, e nter the following commands: setenv auto-boot? false reset-all The[...]

Troubleshooting 170 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 5. When you fin ish testing, enter the following commands: ! CAUTION: CAUTION: If you fail to enter these commands, any r eboots that you do in the futu re will stop at the boot prompt instead of pro ceeding through the normal boot-up proce[...]

Tools Issue 2.0 June 2004 171 3. Enter: probe-scsi-all The program displays a message that is similar to the followin g: Note: Note: The actual devices that are listed depends on the devices that are installed in the system. This example shows six d isk drives, the di sk backplane, the tape drive (target 5), and th e DVD-ROM drive (target 6). 4. Fi[...]

Troubleshooting 172 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting OpenBoot diagnostic test s OpenBoot Diagnostics (OBDiag) is a menu-driv en diagnostic tool that diagnoses system hardware. OBDiag performs root-cause failure analysis on the referenced devices b y testing internal registers, confirming subs[...]

Tools Issue 2.0 June 2004 173 7 controller@0,16 T ests the base backplane firmware and SSC-100 SES controllers. 8 controller@0,1a 9 controller@0,1c T ests the exp ansion backplane firmware and SSC-100 SES controllers. Use only on 12-disk systems. 10 controller@0,1e 1 1 ebus@1 T ests the PCI configuration registers, DMA control registers, ebus mode [...]

Troubleshooting 174 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Additional references - See Sun OpenBoot 4. x Command Reference Manual at the following Sun document ation Web site for more informatio n: http://docs.sun.com 29 serial@1,400000 T ests all possible data rates supp orted by the ttya and ttyb[...]

Tools Issue 2.0 June 2004 175 POST diagnostic messages T o use the Power On Self T est (POST) messages (during a reboot) to diagnose remote hardware problems: 1. At the ok prompt, e nter: boot 2. Scan the disp layed messages on th e screen. W atch for error messages. Y ou can identify problems more accurately if you are familiar with the system pow[...]

Troubleshooting 176 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting OpenBoot initialization commands The following tab le describes OpenBoot initia lization commands that are provided by the system. These commands are use ful in some situations in wh ich the system fails to boot. Command Description Press S[...]

Tools Issue 2.0 June 2004 177 Diagnosing LED p atterns Many hardware components of the computer have LEDs that can be used to diagn ose problems. This section describe s the following patterns: ● Front panel LEDs on pag e 177 ● PCI slot LEDs on page 1 79 ● Power supply LEDs on page 1 81 ● Disk drive LEDs on p age 182 ● T ape drive LEDs on[...]

Troubleshooting 178 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Several LED status indicators provide general system st atus, alert you to system problems, and help you to determine the location of system faults: ● At the top of the st atus and control panel, three general status LEDs provid e a snaps[...]

Tools Issue 2.0 June 2004 179 PCI slot LEDs The PCI slot LEDs are located on the ve rtical bracket on the right side of the PCI slot s and are visible when the lef t door is open. There is a hot-plug b utton and three LEDs for each PCI slot, as shown below . Attention lef t side This amber LED lights to indicat e that an internal component on the l[...]

Troubleshooting 180 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting The PCI slot LEDs are defin ed as follows: The following tab le shows how to interpret the PCI slot LED p atterns. Name Icon LED function Power on Lights when t he slot is receiving power . Fault Blinks while the card is being tested, when [...]

Tools Issue 2.0 June 2004 181 Power supply LEDs There are three LEDs located on the rear p anel of each power supply . See the following figure. The following tab le describes the function of each LED. Name Icon LED Function Fault Lights when th e power supply encounters a fault. AC-present status Lights when AC po wer input is present and within a[...]

Troubleshooting 182 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Disk drive LEDs The disk fault LED on the system st atus and control p anel indicates the general st atus of the disk subsystem. The disk fault L ED lights wh en a fault is detected in the disk subsystem. LEDs inside the system indicate the[...]

Tools Issue 2.0 June 2004 183 The following tab le shows how to interpret the disk drive LED p atterns. Icon Interpret ation Activity Fault OK-to-remove Off Off Off The slot power is off. A disk drive can be safely inserted as part of a hot-plug operation. Rapid blinking Off Of f The disk drive is spinning up or d own. Slow blinking Off Of f The di[...]

Troubleshooting 184 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting T ape drive LEDs This section describes the LED st atus patterns for the tape drive. The tape drive L EDs show the following status: ● T ape LED (green) - The LED flashes to show activity (loading, unloading, reading, and writing). The LE[...]

Tools Issue 2.0 June 2004 185 Sun V alidation T est Suite (VTS) The SunVTS support s diagnostics in the following areas: ● Connection test - Minimal access of device to verify it s accessibility and availability . ● Functional test (default) - Det ailed tests to thoroughly t est the device or system when the system is offline (CMS must be turne[...]

Troubleshooting 186 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting T roubleshooting disk dr ives and DVD-ROM drives This section describes the symptoms of disk drive and DVD-ROM drive failures and suggests solutions to correct the problem. Symptom - The operating system reports a disk drive read , write, o[...]

Troubleshooting disk driv es and DVD-ROM drives Issue 2.0 June 2004 187 3. Enter: probe-scsi The program displays a message that is similar to the followin g: 4. V erify that all of the disk drives are re cognized. This example indicates that the system controller has successfully probed the device and that the motherboard is operating correctly . [...]

Troubleshooting 188 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting 3. Enter: probe-scsi-all The program displays a message that is similar to the followin g: 4. V erify that the DVD-ROM drive is recogni zed. This example shows the default SCSI devices, the t ape drive (ta rget 5), and the DVD-ROM drive (t [...]

Troubleshooting t ape drives Issue 2.0 June 2004 189 T roubleshooting t ape drives Use the following procedures to troublesho ot tape drives: ● Checking tape st atus ● Reassigning device instan ce numbers for tap e devices on page 191 Checking t ape st atus For many procedures, you must identify what t a pe drive, by device p ath, you will use [...]

Troubleshooting 190 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting T o determine what device paths are a vailable on your system: 1. Insert a t ape into the t ape drive. 2. Enter the following commands: mt -f /dev/rmt/0 status mt -f /dev/rmt/1 status If the device path is correct , a message that is simila[...]

Troubleshooting t ape drives Issue 2.0 June 2004 191 Reassigning device inst ance numbers for t a pe devices As tape d rives are added to and removed from a system, the device inst ance numbers can get out of sequence with th e number of t ape dr ives. For example, if a system has two t ape drives, and one is removed, the system may ac cident ally [...]

Troubleshooting 192 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Recovery procedures This section provides solutions for the following problems: ● Preserving data af ter a system failure on p age 192 ● Loss of power on page 19 3 ● Probe command warnings on p age 195 ● Reseating HSI/P cards on pag[...]

Recovery procedures Issue 2.0 June 2004 193 Loss of power If the system loses power , it is recommende d (but not required) that you empty the DVD-ROM and tape drives. The system boot s from the hard disk drive by default. T urning on the computer 1. T urn on any external SCSI devices, starting with the device that is farthest from the system and w[...]

Troubleshooting 194 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting T urning off the computer 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. 3. Press and release the front panel power button to turn of f the system. W ait for the front panel Power/OK LED[...]

Recovery procedures Issue 2.0 June 2004 195 Probe command warnings Symptom - When running any of the pro be commands, the following message is displayed: ! CAUTION: CAUTION: Do not continue. Answer n . Do not answer y . Solution - T o recover from this condition: 1. Enter: n This stops the probe command. 2. Enter the following co mmands: setenv aut[...]

Troubleshooting 196 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Reseating HSI/P cards The HSI/P cards may ap pear to be faulty when they ju st need to be reseated in the PCI slot. Before you replace the card, try reseating the card. T o reseat an HSI/P card: 1. Log in to the system as root. 2. Enter: /u[...]

Recovery procedures Issue 2.0 June 2004 197 9. Reinsert the HSI/P ca rd into the slot on the I/O board. Make sure that the card is fully seated. 10. Rot ate the purple PCI ret aining clip over the back of the card face plate until it snaps into place. 1 1. Remove the ESD wrist strap. 12. Close the lef t door . 13. Reatt ach the HSI/P quad cable. 14[...]

Troubleshooting 198 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Resetting a device alias If a boot disk is replaced, or if the NVRAM chip is ever reset permanently to the Sun factory defaults, the boot disk and EEPROM values must be reset to the A vaya factory defaults. This can happen when any of the f[...]

Recovery procedures Issue 2.0 June 2004 199 8. Enter: reset-all The system resets and boots up to the opera ting system. 9. Af ter setting the disk device alias, check the EEPROM values as described in "Displaying and setting the EEPROM p aramete rs" of the CMS software inst allation, maintenance, and troubleshooting documen t fo r your C[...]

Troubleshooting 200 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting Remote console port problems This section contain s problems you may encounter with the remote console port. Symptom - The remote console port will not initia lize for dialing in or dialing out. Solution - T o correct this problem: 1. Enter[...]

Recovery procedures Issue 2.0 June 2004 201 6. Enter: kill -9 <pid> Use this command to kill any SAC proc esse s still running. Process numbers are represented by <pid> . 7. Enter: /usr/lib/saf/sac -t 300 This restart s SAC. 8. Enter: sacadm -l Confirm that SAC is running. The system sho uld report the port status as ENABLED . 9. Enter:[...]

Troubleshooting 202 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting T o send a test alarm: 1. Enter the following commands to se t up the test environment: . /opt/cc/aot/bin/aom_env cd /opt/cc/aot/bin aom start export PRODUCT_TYPE=TEST 2. Enter: ./log_error -e 30001 -d "test ala rm" This sends a t[...]

Issue 2.0 June 2004 203 Glossary Automatic Call Distribution (ACD) A switch feature. ACD is software t hat channels high-volume incoming call traffic t o agent groups (split s or skills). Also an agent st ate where the extension is engage d in an ACD call (with the agent either t alking to the caller or the call waiting on hold). Boot T o load the [...]

RSC 204 Avaya CMS Sun Fire V880 Computer Hardware Installati on, Maintenance, and Troubleshooting RSC Remote System Control SCSI See Small computer system interface (SCSI) . SCSI Bus An industry stand ard peripheral bus that is used to connect int elligent peripherals to a computer . It uses a daisy-chained cabling arrangement that originates at th[...]

Issue 2.0 June 2004 205 Index A accessing components insi de the computer . . . . . 55 ACD switch link setup . . . . . . . . . . . . . . . 88 adding disk drives . . . . . . . . . . . . . . . . 101 , 11 9 external tape drive for data mig ration . . . . . . 131 pair of data disks . . . . . . . . . . . . . . . . 11 9 second HSI/P card . . . . . . . . [...]

206 Avaya CMS Sun Fire V880 Computer Hardwar e Installation, Maintenance , and Troubleshooting I I/O cards . . . . . . . . . . . . . . . . . . . 59 , 62 identifying installed PCI cards . . . . . . . . . . . . 39 installation . . . . . . . . . . . . . . . . . . . . . 17 checklist . . . . . . . . . . . . . . . . . . . . 17 installing CPU/Memory board[...]

Issue 2.0 June 2004 207 loss of power . . . . . . . . . . . . . . . . . . 193 NVRAM chip . . . . . . . . . . . . . . . . . . 198 preserving data afte r a system failure . . . . . . 192 redirecting console . . . . . . . . . . . . . . . . . . . . 152 from the local site . . . . . . . . . . . . . . 158 from the remote console . . . . . . . . . . . 157[...]

208 Avaya CMS Sun Fire V880 Computer Hardwar e Installation, Maintenance , and Troubleshooting ESD wrist strap . . . . . . . . . . . . . . . . . 58 OpenBoot PROM tests . . . . . . . . . . . . 167 prtdiag command . . . . . . . . . . . . . . . 162 remote console . . . . . . . . . . . . . . . . 152 RSC . . . . . . . . . . . . . . . . . . . . . 159 V v[...]