AVM FRITZ!WLAN USB Stick N manuale d’uso

Installation, Configuration and Operation FRITZ!W L AN U S B S t i ck N Basis-Template: Handbuch Deckblatt, AVM FRITZ!Box-Produkte · Stand: 03-2009[...]

2 Lega l N ot ice FRITZ!WLAN USB Stick N This documentation and the software it describes are prote cted by copyr ight. AVM grants the non-ex clus iv e right to u se the softwa re, whi ch i s su pplied ex clus ivel y in wh at i s kno wn as o b- ject co de for mat. The licen see m ay create only one co py of the so ftw are, wh ich may b e use d ex- [...]

3 T radem arks: Un less otherw ise in dicate d, all tr adema rks mentione d are legal ly prot ected tr ade- marks owned by A VM GmbH, especially product names and logos. Microsoft, Windows and the Win dows lo go ar e tr ade mark s owned by Mic ro soft C orpo rat ion in t he US A and/ or other cou nt ries. Blue tooth i s a t rad emar k of Bl ueto ot[...]

4 T able of C ontents 1 FRITZ!WL AN USB Stick N . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.1 Pack age C ontents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.2 Opera tion Re quirem ents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.3 LEDs . . . . . . . . . . . . [...]

5 9 Customer Service Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 52 9.1 Product Doc umen tation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 9.2 Inform ation in th e Int ernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 9.3 Supp ort from the A VM Service T eam . . . . . . . . . [...]

6 Safety Ins truct ions When work ing with the FR ITZ!WLAN US B Stick N, foll ow the instructions below to protect yourself and the FRITZ!WL AN USB Sti ck N fr om damag e. • Do not inst all FRITZ!WL AN USB Stic k N during an ele c- trical stor m. • Unplug t he F RITZ!WL AN USB St ick N from the comput- er during a n electrical storm. • Never [...]

7 Symb ol s a n d H i gh l ig h t in g The fo llow ing highl ighting and ico ns are us ed to de sign ate impor tant i nformation: Thi s symb ol indi cat es import ant inst ructio ns that m ust be obser ved t o avoid malfuncti ons. This symbol indic ates useful hints to assi st you in working wi th the FRI TZ!WLAN USB S tick N. The table below expla[...]

8 1 FRITZ!WLAN USB Stick N Overv iew FRITZ!WLA N USB Stick N is a WLAN adapter for the Universal Serial Bus (USB). With the F RITZ! WLAN U SB St ick N , you can conn ect yo ur compute r di- rectly with a WLAN access point, for example, with a n AV M FRITZ!Box WLAN . Y ou can also connect to other WLAN devices, to print- ers, and to PDAs. This grant[...]

9 Inst all ation of the l ates t service packs and u pdate s is rec omme nded. • pen tiu m- class co mp ute r or no teb ook (50 0 M Hz CP U or better ) • at least 64 MB RAM and 5 MB free memor y on the har d d riv e • one C D dri ve Y ou ca n inst all FRIT Z!WLAN US B Stick N if yo ur c omput er meets all o f these requ irement s. If you woul[...]

10 1.4 T echnical Spe cific ations LEDs: 2 (co nnectio n / acti vit y) USB port: USB vers ion 2.0 , comp atib le with USB 1 .1 wi th re duced da ta throug hput WLA N mod ul e: Supp or t fo r ra di o ne two r k i n accor da nce with IEEE 802. 11n IEEE 802. 11g IEEE 802. 11b and IEEE 802. 11a Frequency b and: 2.4 and 5 GHz En cry pt ion : WPA (Wi- Fi[...]

11 Firmwar e: can b e upda ted Channe ls : 1 th ro ug h 1 3 a nd 36 t hro ug h 1 40 (E TSI) Ambi ent t emper a- ture (durin g opera - tion): -5 to 45°C Ambi ent tem per atu re ( idl e): -10 to 70° C Humi dity (idle/operation): 5 to 90 %, no-con densation C er tifi cation: CE[...]

12 2 A VM St ick & Surf T ec hnology C onn ecti ng Sec ur ely with a FRIT Z!Bo x WLAN With the AVM Stic k & Sur f tec hnolo gy the F RITZ! WLAN US B St ick N can tak e ove r the WLAN sec urit y settings fr om FRITZ !Bo x WLAN produ cts. This allows a secure WLA N connection to be established be tween your computer and your FRITZ!Bo x withou[...]

13 As soon a s you c onnect the FRI TZ!WL AN USB Stic k N to your c omputer, the security settings of your WLAN are im- plem ent ed in th e FRITZ !WLAN c o ntr ol sof twa re and then deleted from the Stick. The AVM Stick & Surf logo a ppears and a WLAN connection to your FRITZ!Bo x is estab lished automatically. If you are using a FRITZ!Box WLA[...]

14 3 I nsta llati on Installing F RITZ!WLAN USB Stick N The FRITZ!WLAN USB Stick N can be installed in the operating systems Windows 7 (32-bit or 64-bit editi on), Windo ws Vista (32-bit o r 64-bit editio n) and W indow s XP (3 2-bit or 64-bi t editio n). Please instal l the current Microsoft Service Packs usi ng Microsof t Wind ows U pdate an d us[...]

15 5. Then click “Y es” (Window s 7) or “C ontinue” (Windows Vista) in the “Us er Account Control” di a- log. The dr iv ers and the c o ntr ol sof twa re for the FRITZ! WLAN U SB St ick N will be in stalled now. If you are prom pted to do so , inser t the FRITZ!WLA N USB Stick N CD an d foll ow the i nstruc- tions on the sc reen. If an [...]

16 6. In the “Found New Hardw are” window , select “Loc ate and install driver software (rec ommended)”. If Windows reports that the progr am may not have been installed correctly , click “The Program was in- stalled correctly.” or “Cancel”. 7. Then click “Y es” or “C ontinue” in the “Use r Acco unt Co n t r o l ” d i a [...]

17 If an additional Windows dialog ask s if you want to install soft ware not digitally signe d by M icrosoft , click “C ontinue Anyway”. This re quest depend s on the dr iver signature option s set o n your computer. A progres s bar indicat es the progres s and the c onclu- sion of th e instal lation . Thi s c omplet es th e dri ver ins tal la[...]

18 6. A message appears: “The Wiz ard has finished inst all- ing the software for this device ”. C onclude the instal- lat ion by cl ick ing “Finis h”. Thi s c omplet es th e dri ver ins tal la tion fo r the FRITZ! WLAN USB Stick N. C ontinue readi ng in the next sec- tion, “Info rmation on WLAN Connections”. Inform ation on WLAN Co nne[...]

19 4 The FRITZ!WLAN C ontro l Software Establis hing and Clearing WLAN C onn ections With the F RITZ !WL AN U SB St ick N you can establish wirel ess ne two rk connections (WLANs) with various WLAN devices. The FRITZ!WLAN con- trol software is av ailable to manag e all these WLAN connections. With FR IT Z! WL AN you can con fig ure , es tabl ish an[...]

20 The mi ddle sec tion di sp lay s the ic on of the WLAN c onn ec- tion as a box with links to th e devi ces on the l eft a nd on the rig ht. Th e small icons in the box display the connec- tion q uality and the encrypti on used. The right side s hows the WLAN remote sit e with which you are curr ent ly con nec te d o r we re conn ect ed mo st r e[...]

21 4.2 Estab lishing a WLAN C o nnection With FRITZ! WLAN you can establish WLAN connectio ns to WLAN remo te sites (access points), whi ch can provide ac- cess to DSL, to p rinter s, to mobile tel ephones , PDA s, a nd even to other WLAN cli ents. Direct connections are also possible to oth er FRITZ! WLAN U SB Sti cks. No matter w hich device you [...]

22 If you p erfor me d inst all ation wi thout usi ng Stic k & Surf , yo u ha ve t o s e l e c t t h e W L A N r e m o t e si t e ( t h e W L A N a cc e ss poin t) to conn ect wi th ma nually. In this cas e th e con trol software FRITZ!WLAN automatically searches for WLAN de- vice s at yo ur lo cati on . On ce a l ist of t h e W LA N a ccess po[...]

23 2. Enter the W LAN k ey in the “W LAN k ey” fie ld. All other WL AN part ies of th e ad-hoc connection m ust also enter this k ey. See also the encr yption instructions in the section “Encryption” from page 33. C onfirm the se ttings configured earlier for the ad-hoc network. If you would like t o change these settings, click th e “Edi[...]

24 See the encr yption i nstructions i n the sect ion “Encryption” from page 33. The ad-hoc n etwork i s dis play ed on th e FRITZ!WL AN con - sole as a known device and the WLA N connection is estab- lished. The p rocess of automatically assigning I P addresses can ta ke u p t o 3 m i n u t e s an d is s i g na le d by a f la s h i n g I P tr [...]

25 5 Microsoft WLAN Ser vice Establis hing and Clearing WLAN C onn ections In Windo ws7, Window s Vista and Windows XP from Ser vice Pack 2, th e Microsoft W LAN ser vice WZ C (Wireless Zero C onfiguration ) can be used to man age w ireless d evic es rathe r than the FRI TZ!WLAN pro gram. Inform ation on the WLAN C ontr ol Software In your FR ITZ!W[...]

26 Enteri ng the ne twork key 3. Enter the n etwork k ey of the WLAN ac ces s poi nt in the “Security k ey” field . Click the “OK” button. On the A V M FRITZ!Bo x family produc ts the netw ork key is pri nted o n th e unde rside o f the de vice. The W LAN connect ion is established . Should d ifficulties arise in establishing a WL AN connec[...]

27 Esta blishing a WLAN C onnec tion (Windows Vista) T o establish a WLAN connect ion in Wi ndows Vista using Microso ft WLAN Servic e (“autom atic WLAN c onfigu ra- tion”), work through the fol lowing step s: 1. Click th e Micros of t WLAN icon in the not ifica ti on area of the task bar and select the option “Connect to a netwo rk”. All w[...]

28 3. Enter the WLA N k ey of the s elect ed WLA N ac ce ss point i n the “Sec urit y ke y or pas sp hra se” fiel d and click “C onnect”. On the A V M FRITZ!Bo x family produc ts the netw ork key is pri nted o n th e unde rside o f the de vice. The W LAN connect ion is established . Should d ifficulties arise in establishing a WL AN connec-[...]

29 Availab le wireless networks (exampl e of display) 2. Select the desired WL AN access point and c lick the “C onnect” button. The “Wirel ess Network Connect ion” window is opened . 3. Enter th e WLAN k ey of th e WLAN ac ce ss poi nt in the “Network k ey” field. On the A V M FRITZ!Bo x family produc ts the netw ork key is pri nted o [...]

30 6M o r e a b o u t W L A N AV M a n d W L A N WLAN (Wireless Loc al Area Network) is a radio technology that allows net works and access t o the Inter net to b e provided with ou t cable co n- nectio ns. This allow s multipl e users to share o ne wireless Inter net con- nect ion . 6.1 Standards The WL AN st anda rds I EEE 80 2.11 a, IEEE 802. 11[...]

31 Range The ran ge within a WLA N is highly d epend ent o n th e fol- lowing t hree factors : • the WLAN adapter used, • the structural c onditions , and • the amou nt of ra dio tr affic on th e sam e frequ ency band . Othe r w irel es s netw ork s ma y be ac tiv e, b ut al - so what are k nown as analog int erferers (for instanc e baby moni[...]

32 The S tandard for S ecurity IEEE 802.1 1i T he WP A2 secu rity me chan is m is de fine d in the IEEE 802. 11i st anda rd. WP A2 is a n exte nsi on of th e fami l- iar security mech anism WP A (Wi-Fi Protected Acc ess). The main fea ture of the extensio n of WPA to WP A2 is th e AES-C CM encryption proc ess. The FRI TZ!WL AN US B Stick N suppor t[...]

33 Encr ypti on The most important sec urity sett ing is e ncrypti on. The FRITZ !WLAN U SB Sti ck N su pports t he sec uri ty mec ha- nis ms WE P (Wir ed E quiv ale nt Priv acy), WP A (Wi-Fi Prote ct- ed Access) a nd WPA2 as foll ows : • As part of the W EP mechanism a static k ey is deter - mined to ser ve for the encrypti on of t he user data.[...]

34 6.3 Frequency Range WLAN uses the freque ncy range around 2.4 GHz i n the I SM band or, alternatively , the frequency range at 5 GH z. The frequenc y range used i n your WLAN depen ds on the settings of your W LAN acc ess poi nt. A WLAN in the 2.4-GHz frequ ency ban d works in the same band a s Blueto oth, DE CT , microw ave devic es, v ideo bri[...]

35 Allocat ion of the W LAN Chann els in th e 2. 4-GH z Ran ge Allocat ion of the W LAN Chann els in th e 5-G Hz Range Channel Frequency (GHz) Channel Frequency (GHz) 1 2.412 8 2.447 2 2.417 9 2.452 3 2.422 10 2.457 4 2.427 11 2.462 5 2.432 12 2.467 6 2.437 13 2.472 7 2.442 Channel Frequency (GHz) Channel Frequency (GHz) 36 5.18 108 5.54 40 5.20 11[...]

36 6. 4 W PS (Wi -F i P ro te c ted Se tup ) The FRI TZ!WL AN US B Stick N support s the standardized WPS network ing proc edu re (Wi -Fi Pr otecte d Setu p). Wi th WPS you can establish a secure WLAN connectio n be- tween your F RITZ!WL AN USB Stick N and your WLAN ac- ces s poin t. All of the nec ess ary WLAN secu rity setti ngs are transferred i[...]

37 2. Select fro m the li st the WL AN acc es s point t o which a conne cti on is to be establish ed, and then clic k t he “Select ” bu tton . 3. If the d evice you selected supports WPS, next th e “WPS Quick Connection” wind ow will open. Select th e des ired c onnec tion metho d here and f ol- low the relevant instructions. The W PS conne[...]

38 7 Uninstallation Removi ng the FRITZ!WLAN USB Stick N The in structions fo r removing the F RITZ!W LAN U SB Stick N are valid for all operating systems. The FRITZ!WL A N USB Sti ck N driver soft ware and the FRI TZ!WL AN c ont ro l softw are are remo ved a t the s ame time. Proceed as follows: 1. Inse rt the FR ITZ!W LAN USB Stick N C D. 2. Run [...]

39 8 T roubleshootin g He lp for E rro rs This ch apter prov ide s as si st anc e if you ar e h avi ng pr obl ems w ith the WLAN connecti on, or if you want to change the IP set tings on your com- puter. 8.1 Errors Du ring Inst al lation If an error message is ret urned during install ation of the FRITZ! WLAN U SB St ick N, t his can have vari ous [...]

40 Ch e c k in g t h e U S B P o r t The compute r do es not de tect t he FRIT Z!WL AN USB Stick N. Unin stalling th e WL AN Ada pter S oft ware The AVM FRITZ!WLAN s oftware is installed, but e very ti me Windows 7/Vista/X P is restar ted, th e Mi crosoft WLA N control is applied , no matter which s ettin gs were config - ured be fore . Possib le C[...]

41 Inst alling t he Lates t Servic e Pack s The FRITZ!WLAN USB Stick N i s detected automatical ly in the W indow s XP oper ating s ys tem. How ever , the dev ic e is not fully functional . Possib le Cause The necess ar y service packs have not been installed. Remed y USB 2.0 su pport wa s inte grated into th e oper ating sy s- tem f or the fir st [...]

42 8.2 WLAN C onnection Is Not Es tab lished Make sure that the se ttings in the WLAN ac ces s poin t and in th e FRITZ !WLAN control soft ware agree wit h the e ntries in th e following table. Try again to establish a WL AN con- nectio n. For th e setting s in this tabl e it is pr esu med th at an A VM WLAN p roduct from th e FRITZ !Box family is [...]

43 C hecking the Data of the WL AN Conne ction C ould not reg ister at the WLAN remote site . C hanging the Posi tion of the WLAN Devices No WLAN remo te sites are fo und. Possib le Cause The settings of the WLAN remo te site and the entries in the “WL AN Rem ote S ite” area of t he FRIT Z!W LAN co ntrol softw ar e do no t mat ch . Remed y Chec[...]

44 Installing the Patch for WPA2 with Micro soft WL AN Service The co nne ct ion to an access p oi nt cannot be esta blish ed using the Microsoft WLA N Ser vice (WZC) in Windows XP with Se r vice Pack 2. 8.3 Errors Du ring Data Exc hange w ith Other Dev ice s in the Network Checkin g t he W L AN A ccess Po int The FRITZ!WLAN USB Stick N and the WLA[...]

45 Allowing Network Acc ess T wo o r more co mputer s ar e netw ork ed vi a FRITZ!WLAN USB Stick N, but you cannot acc ess files and connected devices on the remote site. Checking the Netw ork Data Y ou comput er recogniz es the netwo rk and the rout er, b ut cannot access the I nte rne t or the net wor k (l imi ted co n- nectivity). Possib le Caus[...]

46 C hecking the Data of the Ad-hoc C onnection The FR ITZ !WL AN USB Stick N an d a fur th er WLAN adap ter are connected directly via WLAN, but cannot excha nge any d ata wi th each o th er. Switc hin g t he WL AN Chan ne l An undefined malfunction occurs. Possib le Cause The IP address was not as signed by Windows automati- cally (note: the proc[...]

47 Avoiding WLAN Ch annels wit h DFS The FR ITZ!WL AN USB Stick N los es the WL AN conn ection in the 5- GHz freque ncy band for n o apparen t reason. 8.4 Chec king the IP Setting s A WLAN acc ess point, f or instanc e, a FRITZ!Box WLAN, ha s its own DHCP server, which assigns IP addresses to the co nnec ted co mpu ters. For th is th e co mput ers [...]

48 6. On the “Gene ral” tab, enable the options “Obtain an IP address automatical ly” and “Obtain DNS ser ver address autom aticall y”. Prope rti es of the Interne t protocol (TC P/IP) 7. Confirm your selectio n by clicking “OK ”. If necess ary , repeat steps 5 through 7 for the “Inter- net P rotocol V ersion 6 (TCP /IP v6 )” as[...]

49 Obtaining a n IP Address A utomatically in Win dows Vista Proceed as follows in Windows Vista: 1. Click the “ Star t” butto n in th e task ba r an d se lect “C ontro l Pan el / Network an d Internet / V iew Netw ork Status and T asks”. 2. From the “T asks”, select “Manage network c onnec- tions”. 3. Cl ick th e wir eles s netw or[...]

50 6. Confirm your selectio n by clicking “OK ”. If necess ary , repeat steps 4 through 6 for the “Inter- net P rotocol V ersion 6 (TCP /IP v6 )” as well. The computer now receives an IP add ress from the W LAN acc ess point. For WLAN prod ucts of the AVM FRITZ!Box family , auto matic IP address assignment (DHCP) is enabled in the factor y [...]

51 Prope rti es of the Interne t protocol (TC P/IP) 5. Confirm your selectio n by clicking “OK ”. The computer now receives an IP add ress from the W LAN acc ess point. For WLAN prod ucts of the AVM FRITZ!Box family , auto matic IP address assignment (DHCP) is enabled in the factor y settings.[...]

52 9 Customer Service Guide Help on All Impor tant Service T opics A VM provides num erous sources of informatio n to assist you should any questions or problems arise. Here you will find the im por tant infor- mation you nee d, in the fo rm of manual s, upd ates and s upport. MS S e r v i c e Pa ck In many cases problems whi ch arise during ope ra[...]

53 9.2 Information in th e Internet On its web site AV M presents compreh ensive information on all AV M products as well as new produ ct announce- ments and new pro duct versions. Frequently Ask ed Questions (FA Qs) W e would like to make our products as ea sy to use as pos- sible. If you s till have proble ms, s ometi mes a littl e tip is all you[...]

54 Supp or t by E- mail Y ou can send us an e-mail request at any time using the Ser vice area of our web site. The S ervice area can be reached at: www.avm.de/ en/s ervi ce/suppor t Cl ick in the s upport area on the “Mail Form” link aft er you r product . Sele ct th e operatio n system you use . Fill ou t th e form and se nd it to AV M suppor[...]

55 Index A access point . . . . . . . . . . . . . . . . . . . . . 21 est abli shing c onnection . . . . . . . . 22 ad-hoc ic on . . . . . . . . . . . . . . . . . . . . . . 21 ad-hoc n etwork . . . . . . . . . . . . . . . . . . 21 creating . . . . . . . . . . . . . . . . . . . . . 22 par ticipa ting . . . . . . . . . . . . . . . . . . 23 assistance [...]

56 N network error during da ta exchange . . . . . . 44 network k ey . . . . . . . . . . . . . . . . . 26 , 27 network s avail able . . . . . . . . . . . . . . . . . . 2 5 , 27 wireless . . . . . . . . . . . . . . . . . . 25 , 27 O obtai ning an I P addre ss aut omatic ally in W indows Vist a . . . . . . . . . . . . . . 49 in W indows XP . . . . . [...]

57 Declar ation of CE C onformity herew ith declar es that th e product compl ies with the follo wing direct ives: The follo wing norms were consulted t o assess confor mity: • EN 55024/9.98 + A1/10.01 + A2/01.03 • EN 301 489-1 V 1.8.1 (2008) • EN 301 489-17 V 1.3.2 (2008) • EN 300 328 V 1.6.1 (11/2004) • EN 301 893 V 1.4.1 (07/2007) The [...]