Axxess Interface 8600 manuale d’uso

Axxess Model 8600 Phone User Guide ® Axxess IP Mode Hawk.book Page 1 Wednesday , Novem ber 5, 2003 1:05 PM[...]

Hawk.book Page 2 Wednesday , Novem ber 5, 2003 1:05 PM[...]

1 © Inter-T el, Inc. October 200 3 printed in US Part no. 835.2616-3 M ODEL 8000 S ERIES P HONES Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed in formation on these and other features, refer to the complete instructions in[...]

2 A NSWERING AN O UT SIDE C AL L EITHER, Lift the handset. OR, Press . OR, Press the flashing button. R EDIALING AN O UT SIDE N UMBER Select a line. Then press or dial . The number is automatically dialed. P LACING A C ALL ON H OLD Press (Hold) and hang up or place another call. T o return to the call, lift the hand set. Then press or the flashing [...]

3 T RANS FERRING A C ALL TO AN O UTSIDE N UMBER 1. Press or and select an outside line. 2. Dial the desired t elephone number . 3. W ait for an answer , announce the call, and then hang up. If the number is busy , ther e is no answer , or the transfer is r efused, press or the flashing button t o return to the caller . F ORWARDING C ALLS 1. Press .[...]

4 If your button is not lit, access your mailbox as follows: 1. Dial the voice mail extension numb er . (Y ou hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber . 3. Enter your mailbox number and your personal passwo rd (if programmed). Then press . L ISTENING TO V OICE M AIL M ESSAGES 1. Access your ma[...]

V OICE M AIL O PTIONS Below is a summary of the options you can use when listening to messages, after playing messages, and when leaving messages. F EATURE C ODES * * Some feature codes may not apply to your phone. For a list o f feature codes specific to your phone, consult the user guide. P HONE S YSTEM AND V OICE M AIL F EATURE G UIDE U SING V O[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your phone in Do-Not-Dist urb mode or f orward calls, either from another phone or through a special dial-up line. If you do not hear a tone after e ach step, or if you hear repeating ton es, you have made a mistake or the feature is restricted. S tart over . T o use Remote Feature [...]

i © Inter-T el, Inc. November 20 03 printed in US FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . .[...]

ii CONTENTS P AGE Programming Direct S tation Selection Bu ttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Programming Second ary Extension Butto ns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

FINDING YOUR W A Y 1 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Y our Ph[...]

2 FINDING YOUR W A Y Axxess ® Model 8600 Phone User Guide – Axxess IP Mode W ELCOME Y our new Model 8600 Phone provides access to several features, each of which is described in this g uide. The About This Gui de section below lists the different sec- tions in this user guide and describes the type of information you can find there. If you need [...]

FINDING YOUR W A Y 3 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode A BOUT Y OUR P HONE Y o ur Model 8600 Phone is equip ped with a hearing aid-compatible handset, a mes- sage indicator lamp, an internal speaker , and two basic types of buttons. NOTE: The Model 860 0 does not have an external microphone. • Dialpad buttons: Allow you to [...]

4 FINDING YOUR W A Y Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Feature Button Functions The feature buttons are design ed to automate som e of th e commonly used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the bu ttons identified in the pr eceding table, your phone has[...]

FINDING YOUR W A Y 5 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Message Indicator Lamp The message indicator lamp (located at the top, rig ht-hand corner of the phone) shows the same indications as the button. This indicator flashes whenever there is a waiting message. Power Requirement s The Model 8600 Phone requires either an indi v[...]

6 FINDING YOUR W A Y Axxess ® Model 8600 Phone User Guide – Axxess IP Mode A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el V oice Processor . With the voice mail application, you an d other call ers can send and receive recorded messages from any station, toucht one telephone, or other de vice on the pho ne syste[...]

FINDING YOUR W A Y 7 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode W HAT Y OU S EE AND H EAR Y our Model 8600 Phone and the telepho ne system come equipped with many fea- tures. T o he lp you understa nd what eve r ything means, it i s recommended that you read the following information before you use your phone: • A red lamp indicates[...]

8 FINDING YOUR W A Y Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Hawk.book Page 8 Wednesday , Novem ber 5, 2003 1:05 PM[...]

GETTING ST ARTED 9 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Adjusting Y our Phone’ s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . 10 Setting Up V oice Mail . . . . .[...]

10 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode I NTRODUCTION Now that you know what you r Model 8600 Phone can d o, it’ s time to start u sing it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. A DJUSTING Y OUR P HONE ’ S V IEWING A NGLE [...]

GETTING ST ARTED 11 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode S ETTING U P V OICE M AIL T o begin using your voice mailbox, you need to complete a few basic setup proce- dures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. See page 39 for addition al voice mail option s. Init[...]

12 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Recording Y o ur Personal Greetings Y ou can stor e two dif ferent personal greetings in your voice mailbo x: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is[...]

GETTING ST ARTED 13 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Recording Y o ur V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1. Access your mailbox as d escribed on page 27 . 2. Pr[...]

14 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpo se of any phone. W ith your Model 8600 Phone, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Y o ur extension number allows other people to place interc o[...]

GETTING ST ARTED 15 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following: • T o leave a st ation mess age: Press and then hang up. • T o leave a voice mail message: Press and wait for the message center to answer . (See page 26 for[...]

16 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode T o r eceive a non-handsfr ee intercom call: Lift the handset to respond to the caller . NOTE: Y ou mu st lift the handset if the caller has the Ring Intercom Always feature (377) enabled. T o r edir ect a ringing call to anoth er extension or to an outside number: 1. Pre[...]

GETTING ST ARTED 17 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode When dialing the number , you have the following options: • Use the voice mail directory . See page 53 . • Use the Station Speed-Dial feature. See page 44 . • Use the System Speed-Dial feature. See page 46 . • Redial the last number you dialed. See page 24 . Receiv[...]

18 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode P LACING C ALLS O N H OLD Y o u can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the Re verse T ran sfe[...]

GETTING ST ARTED 19 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press to put the call on hold . 2. Place another i[...]

20 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode T RANSFERRING C ALLS Although transferring calls is considered a basic function of a phone, your Model 8600 Phone has many advanced options for this feature. W ith your phone, you can transfer a call to another extension, voice mail, or even an outs ide line. T o Another [...]

GETTING ST ARTED 21 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at another phone. For example, if the attendant transf ers a call to you but you have stepped away from your phone, you can pick up the call usin[...]

22 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another exte[...]

GETTING ST ARTED 23 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Automatic System Forwarding Automatic System Fo rwarding allows your system adminis t rator to route calls based on the type of call and the status of you r telepho ne. Although you cannot program t he path of a system forward, you can enable or disable th is feature on yo[...]

24 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode R EDIALING A N UMBER The redial feature allows you to red ial the last outside number you dial ed. Although most phones redial the last number dialed , your system administrator can program your phone to redial the last number saved . T o use the Last Number Dialed featur[...]

GETTING ST ARTED 25 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode U SING G ROUP L ISTEN AND M UTE The Group Listen feature allows you to transmit a conversation over the speaker while you use the handset or headset to cont inue sp eaking. This allows other people to hear the caller while the caller can only hear you. T o turn the group l[...]

26 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode U SING THE M ESSAGE B UTTON In today’ s busy wo rld, it’ s almo st guaran teed that you will cal l someone that is on another call, does not answer , or is in DND. But, with the button, you can let the other person know you called. When you leave a message, you can: ?[...]

GETTING ST ARTED 27 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Genera lly , pressing duri ng any voice mail operation wil l advance you to th e next step. For exa mple, when leaving a voice mail message for [...]

28 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode U SING V OICE M AIL M ESSAGES Once you’ve accessed you r mailbox, the system will tell you how many new an d saved messages you have. Y ou can then lis ten to messages, delete messages, save messages, etc. Listening to Messages T o listen to messages: 1. Access your mai[...]

GETTING ST ARTED 29 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode 4. When the message has fini shed playing, you have the following op tions: • Press to replay the message from the beginning. • Press to rep ly to the message.Y ou have t he following op tions: — Press to leave a voice mail mes sage for the caller . If the caller had[...]

30 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Undeleting Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e. Messages that are not undeleted within[...]

GETTING ST ARTED 31 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Sending Messages T o send a mess age: 1. Access your mailbox as d escribed on page 27 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subscriber’ s name. 5. Record your message after the tone. Whil e recording, you have the [...]

32 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Canceling Unheard Messages Y ou can cancel unret rieved messages that you ha ve sent to in dividuals, but not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access your mailbox as d escribed on page 27 . 2. While listening to the voice mail main [...]

GETTING ST ARTED 33 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use the DND feature. This halts all pages and calls to your phone, ex cept recalls and direct ring-in calls. When other users call your ph one, they hear a rep[...]

34 GETTING ST ARTE D Axxess ® Model 8600 Phone User Guide – Axxess IP Mode U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones. If you are on a[...]

35 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Phone Configuration . . . . . . . [...]

36 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely , and perform various other functi ons. S ETTING P REFERENCES Y [...]

37 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Selecting a Ring T one The ability to chang e your ring tone i s helpful in close-quartered environments. If your ring tone is unique, you can quickly identify when a call is ringing on your phone. T o select the type of ring tone for your phone: 1. W ith th e handset in the crad[...]

38 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Enabling Automatic Call Answer The Automatic Call Answer feature deter mines whether or not you are automatically connected to a caller when you lift the han dse t. If this feature is enabled, you are auto- matically connected when you go o ff-hook. If it is disabled, you must fi[...]

39 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode V o ice Mail Options Y our voice mailbox contains personal options that allow you to customize voice mail functions. Before you change your voice mail options, you must first initialize your mailbox (see page 1 1 ). Changing Y our Mailbox Password Y o ur password prevents unauth [...]

40 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Changing the Call Screening T ransfer Method NOTE: The Call Screening feature is available on ly if it is enabled for you r mailbox (ask your system administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or on[...]

41 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Programming a Fax Destination W ith the In ter-T el V oice Processor , callers can use your mailb ox to send you a fax. T o use this feature, you must specify the destination fax number . T o change your Fax Destination Number: 1. Access your mailbox as d escribed on page 27 . 2.[...]

42 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Programming Remote Messaging NOTE: Y our installer or system administrator must enable this feature on your voice mailbox. W ith Remote Messaging, you can program th e V oice Processor (voice mail) to call you when your mailbox receives new message s. Using a “cascade” (a ser[...]

43 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode T o set up r emote messaging: 1. Access your mailbox as d escribed on page 27 . 2. Press to select the Pers onal Options Menu. 3. Press . NOTE: This option is not available if you do not have Remote Messaging enabled. 4. Press to set up a primary cascade or pr ess to set up an al[...]

44 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed Dial) or in the phone system (System Speed Dial ) and is identified by a location number . Once program[...]

45 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Programming St ation Speed-Dial Numbers T o store a speed-dial number , use the Station Speed-Dial Programming featu re code to program the number in a speed-dial location. Use the following table to list the numbers that you sto re in speed-dial locations 0 -9. T o stor e a numb[...]

46 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode System Speed Dial Y our system administrator can store up to 1000 speed-dial number s in System Speed- Dial locations 000-999 . T o dial Sys tem Speed-Dial numbers: 1. Dial . 2. Dial the location code (000-999) for the desired number . 3. Press to dial the number . U SING R ECORD[...]

47 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode P AGING The Paging feature allows you to make an announcement thro ugh phone speakers or external speakers (if your system is equi pped with ext ernal paging equipment). T o prevent announcements from tran smitting thro ugh ev ery phone in th e system, this fea- ture uses page zo[...]

48 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hoo kflash (a quick hang up and release). T o generate a hookflash while using a line: Press and dial . P ROGRAMMING Y OUR F EATURE B UTTONS Depending on how your system is p[...]

49 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button programmed as a Direct Station Selection/Busy Lamp Field (DSS/BLF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visu ally monitor [...]

50 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secondary Extensio n Appearances feature, you can prog ram various but tons on your phone to indi cate the call activity at a differen t extension (primary phon e). In addition to being abl e to see when a call is ri nging, an[...]

51 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode U SING A CCOUNT C ODES If your teleph one system is programmed to use the S tation Message Detail Recording (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add informat ion to phone record repo rts that the system wi ll periodicall[...]

52 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode S CREENING C ALLS NOTE: This feature is a vailable only if your telephone system i s equipped with a V o ice Processor (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail. This allows you to accept and/ or re[...]

53 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode U SING THE V OICE M AIL D IRECTORY Whenever voice mail asks you to enter a mailbox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user . The system finds the closest matching directory [...]

54 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your phone in DND , don’t worry . W ith the Remote Feature Access, you ca n place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up lin[...]

55 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Remote Feature Access T o access your phone fr om another phone: 1. EITHER, Call your Direct Inward System Access nu mber (provided by your sy s- tem administrator). If required, enter your password. OR , Use any phone on the system. 2. Dial . 3. Enter your extension number . 4. [...]

56 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode R EQUESTING A GENT H ELP NOTE: Thi s feature is not supp orted on pee r-to-peer (P2P) calls. Ask your system administrator if your phone is configured to use P2P audio. Y o ur telephone system may b e programmed to support the Agent Help feature, which allows you to request help [...]

57 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode W ORK ING IN H UNT G ROUP S Y our system may be programmed with “hunt group s.” Hunt groups ar e groups of phones that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to cal l anyone in the group (usin g the common ex[...]

58 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the AC D hunt group at any ti me. While logged in, t he agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of you[...]

59 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enab[...]

60 MOVING ON Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Hawk.book Page 60 Wednesda y, November 5, 2003 1:05 PM[...]

GETTING ST ARTED LEARNING MORE 61 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 What the Administrators Can Do for Y ou . . . . . . . . . . . . . . . . . . . . . . . 62 Frequently Asked Qu est[...]

62 GETTING ST ARTED LEARNING MORE Axxess ® Model 8600 Phone User Guide – Axxess IP Mode I NTRODUCTION If you want to know mo re about your phone and voi ce mail system, this is the section for you. With additional information and F AQs, you should be abl e to find answers to most of your questions. W HAT THE A DMINISTRATORS C AN D O FOR Y OU The[...]

GETTING ST ARTED LEARNING MORE 63 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your phone o r voice mailbox, refer to thi s section before you con tact your system administrator or you r local Inter-T e[...]

64 GETTING ST ARTED LEARNING MORE Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Q7. Why can’ t I program a S tation Speed-Dia l number to the button I want? A7. Y our system administrator has programmed that button as a non-programmable but- ton. Because you cannot overr ide system programming from your phone, you must choose another b[...]

GETTING ST ARTED LEARNING MORE 65 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 92001-92208 Automatic Route Selec tion 92000 Em[...]

66 GETTING ST ARTED LEARNING MORE Axxess ® Model 8600 Phone User Guide – Axxess IP Mode G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NE W CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent[...]

GETTING ST ARTED LEARNING MORE 67 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NEW CODE Program Buttons 397 Program S tation Password 392 Queue (Callback) Request 6 Record-A-Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Pro[...]

68 GETTING ST ARTED LEARNING MORE Axxess ® Model 8600 Phone User Guide – Axxess IP Mode NOTES Hawk.book Page 68 Wednesda y, November 5, 2003 1:05 PM[...]

69 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode Index A Accessing Your Mailbox 27 Account Codes 51 ACD Agent Wrap-Up Period 59 ACD Hunt Groups 57 Adding Parties to a Conference 19 Agent Help 56 Agent IDs 57 Alternate Greeting 12 Assigning Seco ndary Extensio n Buttons 48 , 49 Automatic Call Answer 38 Automatic Call Distribution (ACD) 57[...]

70 Axxess ® Model 8600 Phone User Guide– Axxess IP Mode Distributing Calls 57 Do-Not-Disturb 33 Dropping Out of a Confer ence 19 E Emergency Calls 17 Enabling automatic call answer 38 background mus ic 37 call forwarding 22 do-not-disturb 33 group listen feature 25 handsfree 14 hunt group calls 57 paging 47 record -a-call 46 Ending a Conference [...]

71 Axxess ® Model 8600 Phone User Guide – Axxess IP Mode N Non-Handsfree Calls 14, 16, 38 O Off-Hook 7 On-Hook 7 Optional Account Codes 51 Outside Calls 16 P Paging 47 Passwords changing 39 programmin g remote acc ess 54 Peer-to-Peer (P2P) 64 Performing a Hookflash During a Call 48 Phone Configuration 36 changing language selectio n 38 changing [...]

72 Axxess ® Model 8600 Phone User Guide– Axxess IP Mode Station Message 15 Station Speed Dial 44, 45 System Administrator 62 System Hold 18 System Speed Dial 46 T Technical Support 64 Terminating ACD Agent Calls 59 Timers 22, 59 Transferring to an outside number 20 to another extension 20 to voice mail 20 U Undeleting Messages 30 Using account c[...]

V OICE M AIL F LOWCHART ACESSING YOUR MAILBOX • EITHER , Press the Mes- sage button to respond t o a message from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number . • Enter your p assword and then . # SUBSCRIBER MAILBOX MENU Listen to New Message Send A Message Listen to Saved Messages Personal Optio[...]

Part No. 550.81 15 Issue 8.1 November 2003 A661/9226A Hawk.book Page 74 Wednesda y, November 5, 2003 1:05 PM[...]