BlackBerry Classic manuale d’uso

BlackBerry Classic Smartphone Version: 10.3.1 User Guide[...]

Published: 2014-11-06 SWD-20141106141027272[...]

Contents Setup and basics........................................................................................................................................... 6 New in this release......................................................................................................................................... 6 Introducing your BlackBe[...]

Change the media volume............................................................................................................................ 97 Supported audio and video file extensions, formats, and codecs................................................................... 97 Troubleshooting: Media............................................[...]

Browser..................................................................................................................................................... 239 The Smart Tags application explained........................................................................................................ 247 File Manager................................[...]

Setup and basics New in this release Introducing BlackBerry 10 OS version 10.3.1 BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub[...]

Learn what you can say or type in the BlackBerry Assistant , 205 Things you can do with the BlackBerry Assistant, 203 Updated look and feel Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3.1. Modernized vis[...]

Battery Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so that your device is ready to perform when you are. Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving Mode, the device reduces the brightness of the scree[...]

Set an out-of-office reply , 87 Calendar The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments and tasks for the week. The Meeting Mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled i[...]

Related information Change the default view in the Remember app , 268 Search for an entry in the Remember app , 268 Create a folder or task list in the Remember app , 264 Add tags to an entry , 265 BlackBerry Balance If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures and videos t[...]

By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And, if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later. Th[...]

automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app. Related information About automatic stories , 110 Set how pictures are organized in albums, 113 Add a picture to the Favorites screen , 114 Add a picture to BlackBerry Story Maker, 111 Hide a picture from view ,[...]

Keyboard shortcuts From the home screen, the BlackBerry Hub, or the Phone app, you can perform a task simply by pressing and holding a specific key on the BlackBerry Keyboard. For example, keyboard shortcuts can let you quickly open frequently used apps, call a speed dial entry, or compose a message from one of your email accounts. Your BlackBerry [...]

Advanced interactions Advanced interactions are designed to help you do things faster. Advanced interactions let you control the behavior of your BlackBerry device when you move it in a certain manner. For example, you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face down on a [...]

1. Headset jack 2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds) 3. Front camera (depending on your device model) 4. Notification LED 5. Volume up 6. Mute (Press); BlackBerry Assistant (Press and hold) 7. Volume down 8. Speaker 9. Multi-function port (supports USB and video) 10. Microphone 11. Media card [...]

BlackBerry Classic keys The BlackBerry Classic keys help you efficiently make and answer calls, select menu options and items, and go back to the previous screen or the home screen. Key Description Call • Open the Phone app • Answer a call • Redial (press twice) Menu • Open a menu • Apply the action for a highlighted menu item • On the [...]

What's different about the BlackBerry 10 OS ? If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your phone number and PIN and find out how to search. How do I change[...]

Where do I find my files? You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying wor[...]

Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device. Icon Description[...]

Icon Description Share an item, such as a picture, with someone Reply to an email Reply to all recipients of an email Forward an email Record a voice note Add a new entry in the Remember app and the Calendar app Setting up your device To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have[...]

3. Pull out the tray. 4. With the metal contacts facing away from you, place the nano SIM card in the tray. 5. Push the tray into the slot. I can't insert the SIM card The way that you insert the SIM card might be different from what you're used to. User Guide Setup and basics 21[...]

Before you begin Make sure that you have the following: • A nano SIM card. If you don't have a nano SIM card, contact your service provider. CAUTION : Do not use a larger SIM card that was cut to a smaller size. Your BlackBerry device might not recognize the SIM card, or the SIM card might get stuck because it is thicker than a nano SIM card[...]

3. Pull out the tray completely and set it on a flat surface. 4. To verify that the tray is set with the correct side up, make sure you can read SIM on the side of the tray. Place the SIM card in the tray 1. Hold the SIM card so that the metal contacts are facing down and the notch is aligned with the notch in the tray. 2. Put the SIM card in the t[...]

Insert a media card 1. Locate the SD tray on the left side of the device. 2. Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray. 3. Pull out the tray. 4. With the metal contacts facing away from you, place the media card (microSD card) in the tray. User Guide Setup and basics 24[...]

5. Push the tray into the slot. Set up your device using the Setup app Tip : A network connection is required for some of the features within the Setup app. You can use the Setup app to do any of the following: • Learn about new features and view tutorials to learn about gestures and keys • Add your email, BBM , instant messaging, and social ne[...]

2. To see your messages in the BlackBerry Hub, slide your finger from left to right. 3. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left. User Guide Setup and basics 26[...]

Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub , or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right. Avoid touching the trackpad when you slide your finger up. Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go ba[...]

• To see more actions for a specific item, such as a song or picture, touch and hold the item. Tip : To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger off the icon to avoid selecting it. • To find the settings and help for an app, swipe down from the top of the screen. • To f[...]

Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: • To scroll, slide your finger up and down. • To move between the BlackBerry Hub and your apps, slide your finger left and right. User Guide Setup and basics 29[...]

Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle. Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens. • To h[...]

• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again. Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zoomin[...]

Advanced interactions If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures: • Lift to wake • Flip to mute • Flip to save power • Hold to stay awake Lift to wake If this feature is turned on , when you pick up your BlackBerry device from a flat surface, your device wakes up automaticall[...]

To turn on or turn off this feature, tap Settings > Advanced Interaction . T ap the Lift to Wake switch. Flip to mute If this feature is turned on , when you receive a call and it isn’t a convenient time to respond, you can turn your device facedown to silence the ring tone or vibration. You still receive a notification of the missed call. To [...]

Moving the pointer using your trackpad You can use the trackpad to move the pointer around your screen. The pointer appears at the last place you touched the display. You can use the trackpad to position the pointer in the exact area of text that you want to select. The circle of interest does not appear when you’re using the trackpad to move the[...]

Change your font size , 184 Set your wallpaper , 184 Set an alarm , 225 Bookmark a favorite webpage , 243 Add a contact or number to your speed dial list, 50 Add a signature to an email account , 87 Device Switch Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android device, or a Black[...]

Switching from a BlackBerry device When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The transfer method that you use depends on the types of data that you want to transfer and the version of device software that your previous device is running. The following table is designed to hel[...]

Transfer method Data transferred Requirements • Tasks and memos • BBM contacts • BlackBerry Browser bookmarks and folders • Alarm and clock settings • Text messages (SMS and MMS) • Password Keeper entries SIM card • Contacts • SIM card • Previous device must be running BlackBerry 10 or later Back up your device data Using a comput[...]

• Add email accounts to your new device Switching from a device running BlackBerry 7 If you're transferring data from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available to you. • Use BlackBerry Link on your computer • Download and use the Device Switch app • Use a media card • Add[...]

Switching from an iPhone or Android device If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer your data. You can transfer your contacts, calendar entries, pictures, music, and videos. When you finish setting up your BlackBerry device, you can add all of your email accounts and syn[...]

5. When prompted, connect your new BlackBerry 10 device to your computer using a USB cable. 6. Complete the instructions on the screen. Transfer data using a media card This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7. When you switch to a new BlackBerry 10 device using a med[...]

Add an email account to your new device To transfer calendar and contact information that is associated with an email account, add that email account to your new BlackBerry 10 device. 1. On the home screen of your new device, swipe down from the top of the screen. 2. Tap Settings . 3. Tap Accounts. 4. Tap Email, Calendar and Contacts . 5. Enter the[...]

7. Tap Done . If necessary, tap Authorize . Deleting the data on your BlackBerry device After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded ap[...]

• To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that you want to reinstall. Tap . Troubleshooting: Device Switch I can't switch my SIM card to my new BlackBerry 10 device Some of the data from my previous device isn't on my new device The type of device you transferred data from and[...]

If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID. Set up a new BlackBerry ID Tip : It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to [...]

3. Tap . Using your BlackBerry ID to switch devices Using your BlackBerry ID on a new device When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings a[...]

Phone and voice Phone While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. Phone icons Incoming calls Icon Description Send a message with the Reply Now feature. Silence[...]

Making and receiving calls Make a call 1. In the Phone app, tap . 2. Dial a number. 3. Tap Call . Tip : To make a call on the home screen, type a contact name or phone number. Tap Call < name > or Call < number > . Call a recent number or speed dial contact 1. In the Phone app, tap . 2. Tap a name, number, or speed dial contact. Tip : T[...]

1. When you receive an incoming call, tap or . 2. Do any of the following: • To send one of the default Reply Now messages, tap a message. • To compose a new message, tap Custom Message . Type a message and tap . Silence the ring tone when you receive a call If you receive a call while your sound or vibration notifications are turned on, you ca[...]

Automatically answer a call when a Bluetooth headset is connected 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Bluetooth . 3. Turn on the Automatically Answer a Call When Connected to a Headset switch. When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automa[...]

Make another call while already on a call When you make another call while you're already on a call, your first call is automatically put on hold. 1. While on a call, tap . 2. Do any of the following: • Tap a phone number, name, or speed dial contact. • Tap . Tap a contact. • Tap . Dial a number. 3. To merge both calls and start a confer[...]

4. Tap Speed Dial . 5. Tap the contact that you want to associate with the key on your keyboard. To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact. Delete a contact or number from your speed dial list on the Calls screen 1. In the Phone app, tap . 2. In your speed d[...]

The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap . Turn on or turn off call waiting Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the[...]

1. In the Phone app, swipe down from the top of the screen. 2. Tap > Reply Now . 3. Tap the message you want to change. 4. Type a new Reply Now message. To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the Reply Now switch. Show or hide your number on outgoing calls Depending on your wireless service provi[...]

2. Tap > Fixed Dialing Numbers . 3. Turn on the Fixed Dialing Numbers switch. 4. Enter the SIM security code provided to you by your service provider. 5. Tap OK . 6. Tap Edit List . 7. Type a name and phone number. View your call summary If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phon[...]

Notifications and ringtones You can personalize your BlackBerry device by customizing your notification profiles and changing your ringtones. You can turn off all of your alerts, set your device to vibrate, choose a ringtone, and more. The Instant Previews and Lock Screen Notifications features allow you to manage the BlackBerry Hub without having [...]

Edit your notification profiles Tip : You can view descriptions of the default settings for each notification profile on the Notifications screen, under Edit Profiles . 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Notifications . 3. Under Edit Profiles , tap the profile that you want to change. 4. If necessary,[...]

5. To rearrange the order that the profiles are listed in, tap . Touch and hold a notification profile and drag it to where you want it to appear in the list. Tap . To select a notification profile, in your quick settings, tap . Scroll through your list of notification profiles and tap the one that you would like to set. Change your ringtone Regard[...]

Customize notifications for a contact Notifications that you customize for contacts override the notification settings for profiles and apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you. 1. On the home screen, swipe down from the[...]

4. Tap Customize App Notifications . 5. Tap an app. 6. Change the Sound , Ringtone , Override Profile Volume , Vibrate , LED , LED Color , or Hub Notification settings. 7. To make the updated settings the default notification settings for the app in all of the notification profiles, tap . Note : If Sound, Vibrate, or LED are turned off in a profile[...]

• To dismiss the preview, tap . • To ignore the preview, wait a few seconds until it disappears. • To reply to a BBM message or text message without leaving the app that you're currently in, tap . Turn off Instant Previews For some notification profiles, by default, the Instant Previews feature is turned on. 1. On the home screen, swipe [...]

View Lock Screen Notifications 1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen. 2. To view the Lock Screen Notifications, tap the notification icon. Tip : To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon. Set your screen [...]

My device doesn't display Instant Previews If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Instant Previews. My device doesn't display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device, messages sent to [...]

Using a visual voicemail service Listen to a visual voicemail message 1. In the BlackBerry Hub or Phone app, tap a voicemail message. 2. Tap . Forward a visual voicemail message 1. In the BlackBerry Hub or Phone app, touch and hold a voicemail message. 2. Tap . Save a visual voicemail message Your service provider's voicemail system might auto[...]

1. In the Phone app, swipe down from the top of the screen. 2. Tap > . 3. Tap Change Password . Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap > . 3. Clear the Internati[...]

BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond [...]

Keyboard shortcuts: BlackBerry Hub In the list of messages Action Shortcut Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications Press T Move to the bottom of your list of messages and notifications Press B In a message Action Shortcut[...]

Add an email account 1. On the Add Account screen, tap Email, Calendar and Contacts . 2. Enter the email address. 3. Tap Next . 4. Enter the password for the account. 5. Tap Next . 6. Change any additional settings (for example, the types of content to sync with your device). 7. Tap Done . Add a social networking or Evernote account You can add a F[...]

After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password. Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider: • Your username and work network password •[...]

Add an IMAP or POP email account Make sure you know the following information from your administrator or email service provider: • Messaging server type (POP or IMAP) • Incoming and outgoing messaging server address • Incoming and outgoing messaging server port numbers • Incoming and outgoing messaging server SSL settings Note : To increase[...]

5. Tap Save . Remove an account from your device To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accounts . 3. Tap an account. 4. Tap .[...]

Icon Description New Facebook notification Email with attachment Draft message Email messages grouped by subject in a conversation thread Unread text message (SMS) Read text message Text message with attachment (MMS) Draft text message New system notification Message hasn't been sent yet Message is being sent Message has been sent Message coul[...]

View messages by account or message type If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them. 1. In the BlackBerry Hub, tap . 2. Tap the type of messages that you want to see. To see all of your messages again, tap > Hub . View f[...]

You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it. View only your priority messages In the BlackBerry Hub, do one of the following: • Tap > Priority Hub . • If your Pi[...]

• To add a name to your rule, enter a name in the Filter Name field. • To choose the account that the rule applies to, select an account in the Account drop-down list. • To flag messages from a specific email address as priority, enter an email address in the From field. • To flag messages sent to a specific email address as priority, enter[...]

1. In the list view in the BlackBerry Hub , tap . 2. Tap > . 3. In the Sort drop-down list, tap a sort option. Share or save your attachments 1. In the list view in the BlackBerry Hub , tap . 2. Touch and hold an attachment. 3. Tap . 4. When the download is complete, touch and hold the attachment. • To share the attachment, tap . • To save t[...]

• To reply to the email, tap . • To reply to all recipients of the email, tap . • To forward the email, tap . Tip : When you reply to an email, you have the option to delete the text in the original message. Tap > . Attach a file to an email or text message If your wireless service plan supports MMS messages, you can add an attachment to a[...]

Change text formatting in an email Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors. 1. While composing a message, tap . 2. Use the formatting toolbar to apply formatting to your text. Forward a text message 1. In the BlackBerry Hub, touch and hold a text message. 2. Tap . Forward a PIN mes[...]

Filing email You might not be able to file an email or create folders for an email, depending on the account that an email is in. File an email You can file your sent and received email messages. 1. In the BlackBerry Hub, touch and hold an email. 2. Tap . 3. Tap a folder. Add, rename, or delete an email folder In the BlackBerry Hub, tap the drop-do[...]

Manage your messages with BlackBerry Hub Instant Actions BlackBerry Hub Instant Actions allow you to quickly triage messages, conversations, and events in the BlackBerry Hub. In the list view, you can mark messages as read or unread, and file, flag, or delete messages. You can also accept or decline meeting invitations without having to open them. [...]

• To mark messages before a specific date as read, touch and hold the date bar. Tap . Download or share a picture from an email In a message, touch and hold an embedded picture. • To save the picture, tap . • To share the picture, tap . • To set the picture as a contact picture, tap . Save a draft email 1. While composing an email, tap Canc[...]

• PEM (.pem, .cer) • DER (.der, .cer) • PFX (.pfx, .p12) 1. Open a work email message with a certificate attachment. 2. Tap . 3. If necessary, enter the password. 4. Tap Import or Import All . 5. Tap . 6. In the BlackBerry Hub, tap > > Secure Email . 7. If necessary, tap the S/MIME tab. 8. Turn on the S/MIME switch. 9. Under Signing Cer[...]

1. In the BlackBerry Hub, tap > > Secure Email . 2. If necessary, tap the NNE tab. 3. Turn on the NNE switch. Sign or encrypt a message You must use a work email account that supports IBM Notes mail encryption to send an encrypted email message, or an email account that supports S/MIME or PGP protected messages to send a signed or encrypted e[...]

• To receive a warning message if there is a problem with a PGP key, tap the PGP tab. Turn on the Warn About Problems With My PGP Keys switch. Secure email icons Icon Description The email is digitally signed. The email is encrypted. A message in the folder is digitally signed. A message in the folder is encrypted. The digital signature was succe[...]

1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications. 2. Slide your finger to the right to peek at the BlackBerry Hub. • To fully open the BlackBerry Hub , continue sliding your finger to the right. • To return to what you were doing, slide your finger back to the left and[...]

Jump to the next or previous message 1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages. 2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list. 3. To open the highlighted message, release your finger. Check your upc[...]

Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. 1. In an email, tap > . 2. Enter any additional information for the meeting. 3. Tap Save . Add a contact from the BlackBerry Hu[...]

Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device. Set an out-of-office reply Some email accounts might not support out-o[...]

• To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop- down list, tap a calendar. Download only partial text in email If you move frequently between a Wi-Fi coverage area or cellular coverage area, or if you're roaming, you can control how much content in your email messages is downlo[...]

Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages. 1. In the BlackBerry Hub, tap > > Hub Management . 2. Tap an account. 3. In the Account Color drop-down list, tap a color. Re[...]

Sync Microsoft Exchange contact folders If you have an email account that is supported by Microsoft Exchange ActiveSync, you can choose which of your contact folders sync to your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accounts . 3. Tap a Microsoft Exchange account. 4. Turn on the Sync C[...]

3. Tap Save . Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather n[...]

Unsubscribe from public warning messages You might not be able to unsubscribe from some public warning messages, depending on your region and wireless network. 1. In the BlackBerry Hub, tap > > Emergency Alerts . 2. Turn off the switch beside a type of public warning. Troubleshooting: BlackBerry Hub I'm not receiving messages Try the fol[...]

I can't see the recipients for a message To see the other recipients of a message and the account that you received the message in, in the message, at the top-right corner of the screen, tap the arrow. I can't send or forward a text message You might not be able to forward an SMS or MMS message if the content of the message includes copyr[...]

LinkedIn You can use the LinkedIn app on your BlackBerry device to stay connected with your colleagues. Send messages, share updates, add connections, and more. For more information on the LinkedIn for BlackBerry devices app, see the LinkedIn User Guide . joyn With joyn, you can chat, call, send pictures, and share videos with your friends and cont[...]

1. At the bottom of a joyn chat, tap > Create Group . 2. Tap + to add another contact. Repeat this step for each contact you want to add. 3. If needed, type a chat subject. 4. Type your message. 5. Tap Send . Delete a joyn chat On a chat screen, tap > . Call a joyn contact 1. In the Phone app, tap . 2. Tap beside the contact you want to call.[...]

Block a joyn contact If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. 1. In the BlackBerry Hub, tap > . 2. Tap joyn . 3. Tap Blocked users . 4. Type the phon[...]

Media Change the media volume When music is playing, do any of the following: • To increase the volume, press the Volume Up key on the right side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the right side of your device. • To mute the volume, press the Mute key on the right side of your device. To turn of[...]

File extension Supported video codec(s) Supported audio codec(s) MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 For information about media[...]

You can use the Camera on your device to take high-quality pictures and videos, and to capture that perfect moment, even in adverse conditions. Time Shift mode makes it easy to take group pictures where everyone looks their best, and you can take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting co[...]

Tip : You can turn on grid lines to help you center items in your picture or to make sure your picture is straight. To turn on grid lines, in the Camera app, tap > Settings . Turn on the Display Grid Lines switch. Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having t[...]

• To return to the Camera app, lift your finger from the screen. • To delete the picture or video, slide you finger to the right onto . When you reach the icon, remove your finger and tap Cancel or Delete . • To share the picture or video, slide your finger to the right onto . When you reach the icon, remove your finger and tap Cancel or sele[...]

Important : When taking a panoramic picture, don't move your device too quickly when panning and keep your device steady. A lot of movement will result in a low-quality panoramic picture. Take a picture while recording a video Using the Camera on your BlackBerry device, you can capture a still picture while recording a video at the same time. [...]

Edit Time Shift pictures later When you take pictures using Time Shift mode, you can save the picture to edit later. Tip : The Time Shift icon ( ) appears on the thumbnails of the pictures taken with Time Shift mode that you saved to edit later. 1. In the Pictures app, on the Date screen, tap a Time Shift picture. 2. Tap . 3. Drag the slider at the[...]

Icon Description HDR This mode, also known as High Dynamic Range mode, is available for the camera. HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene. Time Shift This mode is available for the camera. Time Shift mode allows you to take a bunch of pictures at once so that you can pi[...]

Icon Description This mode is available for the camera, video camera, and Time Shift mode. Night mode is useful when taking pictures and videos in areas with low light. Beach or Snow This mode is available for the camera, video camera, and Time Shift mode. Beach or Snow mode can help to compensate for the light levels of the bright sand or snow in [...]

Turn off Video Stabilization Video Stabilization is designed to reduce the effect of camera shake when you're recording videos on your BlackBerry device. By default, this feature is turned on. 1. In the Camera app, tap > Settings . 2. Turn off the Video Stabilization switch. Geotag your pictures When you geotag the pictures you take with yo[...]

I can't save pictures or videos to my media card Try one of the following: • Delete old media files to free up storage space and try again. • Insert a different media card. • In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If necessary, create a new folder called Camera . • [...]

Icon Description Start the Camera app and take pictures or record videos. View your pictures on a map, organized by the location where the pictures were taken. View the pictures that you took using the Camera app in your work space. Zoom in or out on a picture With a picture open on the screen, do one of the following: • To zoom in, double-tap th[...]

• To discard your changes, tap > . Tip : If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. Enhance a picture The picture editor can help you tweak the pictures you take and improve qualities like the brightness, saturation, sharpness, red-eye, and more. 1. In [...]

2. Tap > . 3. Tap an editing option. 4. When you're done editing your picture, do one of the following: • To save your changes, tap Save . • To discard your changes, tap > . Tip : If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. About automatic stor[...]

Turn off automatic stories By default, on your BlackBerry device, the automatic stories feature is turned on. 1. In the Pictures app, swipe down from the top of the screen. Tap . 2. Turn off the Automatic Stories switch. Add a picture to BlackBerry Story Maker From the Pictures app on your BlackBerry device, you can add a picture to an existing sto[...]

View your pictures on a map On the Map screen in the Pictures app, you can view the locations of the pictures you take. This feature makes it easy to view all of the pictures that you took in a specific location without having to sort through picture folders. Note : When you are viewing your pictures on a map, the icon represents all of the picture[...]

Take a screen shot of your device 1. To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time. 2. To view your screen shot, do one of the following: • In the Pictures app, tap > . • If you have BlackBerry Balance on your device, switch to your work space. In the Pictures app, tap &g[...]

4. Tap Move . Rename a picture 1. In the Pictures app, touch and hold a picture. 2. Tap . 3. In the Name field, enter a new name for the picture. Rename or delete an album 1. On the home screen of your BlackBerry device, tap . 2. Touch and hold a folder. 3. Do one of the following: • To rename the folder, tap . • To delete the folder, tap . Add[...]

• WBMP For information about media file extensions and codecs for your device, visit www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media . Music You can use the Music app on your BlackBerry device to play and organize your music, and create playlists. Music icons The FM Radio might not be ava[...]

2. To view the music player controls, tap anywhere on the screen. • To play a song, tap . • To pause a song, tap . • To skip to the previous song, tap . • To skip to the next song, tap . Change the volume of your music 1. In the Music app, tap a song, an album, or a playlist. 2. If the music player controls aren't visible on the screen[...]

6. Tap . Add the music that's currently playing to a playlist When a song or an album is playing, do one of the following: • To add the song to a playlist, tap the screen. Tap > . • To add the album to a playlist, touch and hold the album name. Tap . Edit or rename a playlist 1. In the Music app, tap > . 2. Tap a playlist > . • [...]

Turn on the equalizer in the Music app The equalizer feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music you're listening to. Options include bass, treble, airplane, jazz, rock, spoken word, and more. Note : When the equalizer is turned on, the sound settings apply to all of the music that y[...]

Play your last music selection If you set up a great music list and then you close the Music app or start listening to a new album, you can still listen to the music list even if you didn't save it. 1. In the Music app, tap > . 2. Under Collections , tap Last Played . To save the music list as a playlist, tap > . Troubleshooting: Music I[...]

Play or pause a video 1. In the Videos app, tap a video. 2. To show the video controls, tap the screen. 3. Tap or . Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and[...]

1. In the Videos app, touch and hold the video that you want to change. 2. Tap > . 3. Tap an editing option. 4. If necessary, move the slider to achieve the effect that you want. 5. When you're done editing your video, do one of the following: • To save your changes, tap Save . • To discard your changes, tap > . Tip : If you select a[...]

Add a video to BlackBerry Story Maker From the Videos app on your BlackBerry device, you can add a video to an existing story or a new story in BlackBerry Story Maker. 1. In the Videos app, touch and hold the video that you want to use. 2. Tap . 3. Do one of the following: • Tap an existing story. • Tap Create New Story . 4. If necessary, edit [...]

• To create an album, tap . Select the location that you want to save the album to. Enter a name for the album. 4. Tap Move . Rename a video 1. In the Videos app, touch and hold a video. 2. Tap . 3. In the Name field, enter a new name for the video. Add a video to the Favorites screen You can add videos to the Favorites screen so that you can qui[...]

4. Tap Done . To turn off the equalizer, when a video is playing, tap the screen. Tap > . Tap Off . About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides [...]

Tip : Check marks and a blue tint appear on the thumbnails of the media currently included in the story. Change the order in which media appears in a story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Tap . 4. Touch and hold the thumbnail of the picture or video that you want to move and drag it to wh[...]

Tip : To see more themes that might be available off-screen, try swiping left or right on the visible themes. Delete a story in BlackBerry Story Maker 1. In BlackBerry Story Maker, touch and hold a story. 2. Tap . Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move[...]

• To automatically adjust the length of stories to match the music you choose, turn on the Adjust Length of Story to Music switch. Note : If a switch is unavailable, it means that the theme currently used in your story doesn't support that setting or that the story doesn't contain any media affected by that setting. For example, if your[...]

To stop playing or viewing the media file on the DLNA Certified device, tap . Share your media files with DLNA Certified devices • Your DLNA Certified device must be a Digital Media Player. • Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media files with. You can use the Media Sharin[...]

Manually tune to a radio station 1. In the Music app, tap > . 2. Tap . 3. Slide your finger to the radio station that you want to tune to. 4. Tap Tune to . Tip : When you select the station that you want to tune to, to hide the station numbers, tap Tune to . Listen to the FM Radio The FM Radio on your BlackBerry device has controls for listening[...]

• On the FM Radio screen, under Local Stations , touch and hold a station. Tap . • On the FM Radio screen, touch and hold a station with a star icon in the upper-right corner. Tap . • When one of your favorite stations is playing, next to the station number, tap . User Guide Media 130[...]

Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do. 1. On the home screen, s[...]

Overview of device settings Item Description Airplane Mode • Turn off all wireless connections. Networks and Connections • Set your USB connections, including USB Mass Storage Mode, Charge Only Mode, and a manual IP address. • Access airplane mode to turn off all your connections. • Set up connections to the mobile network, Wi-Fi network, B[...]

Item Description Data Management • Receive a notification when you approach your monthly data limit. • See your data usage stats. • Adjust or access mobile data settings. Display • Select a wallpaper. • Change your font. • Adjust the screen brightness. • Customize screen locking. Battery Saving Mode • Turn on or turn off the option [...]

Item Description Security and Privacy • Set up your device to use a smart card. • Create a device password. • Encrypt your device data. • Delete your device data. • Change permissions for downloaded apps. • Create a SIM card PIN. App Manager • Change the default app used to open a specific file type. • Monitor apps that are using yo[...]

Item Description Payment Options Accessibility • Use BlackBerry Screen Reader. • Turn on Magnify Mode and Reverse Contrast. • Change settings for closed captioning, screen brightness, font size, hearing aid compatibility, and TTY. About • Find general information about your device, such as hardware information, network details, and storage [...]

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Put your device in standby mode When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected. Press the Power/Lock key on the top of your device. To wake up your device, swipe up from the bottom of the device screen. Restart or reset your [...]

Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster. • Charge your device often, even when the battery charge isn't low. • Avoid charging, using, or storing[...]

Icon Description The battery charge is low, and your wireless connections might turn off to conserve power. If the battery charge gets too low, your device might turn off. Save any work in progress and charge your device. There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by BlackBerr[...]

View battery and usage stats for a specific app or service 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > App Manager > Device Monitor . 3. Tap an app or service. Close or delete apps from the Device Monitor screen If you notice that an open app is using a lot of battery power, device memory, or CPU resources,[...]

A solid green LED can indicate that your device is plugged into a charger and that charging is complete. Using Battery Saving Mode If your battery power level is draining, you can set up Battery Saving Mode to turn on automatically and help make your battery last longer when you need it most! When Battery Saving Mode is turned on, your device autom[...]

How can I extend battery life? Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some considerations: Dim the screen Prolong battery life by changing your device settings to dim the screen. Do any of the following: • To adjust the screen brightness, choose a dark-colored wallpaper, or[...]

• To turn off a connection, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections . • To delete a saved Wi-Fi network, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections > Wi-Fi > . Tap and hold the network that you want to delete. Tap . Upd[...]

BlackBerry and environmental sustainability BlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more about the sustainability efforts at BlackBerry, visit http://ca.blackberry.com/company/about-us/corporate-responsibility/product- sustainability.html . View the safety, warranty, and privacy information for [...]

Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > About . 3. In the Device Name field, enter the new name[...]

There is an error with your SIM card. For information on what the error is, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections > Mobile Network . You can only make emergency calls. The following icons appear in the upper-left corner of the home screen if your device is connected or trying to con[...]

Connections between devices USB You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. Your device appears on your computer as a mapped drive. If you turn on the USB Mass Storage Mode feature, your device appears on your computer as a removable storage device. You can usually use a USB connection to[...]

Internet tethering You can use Internet tethering when you only have one device that you want to connect to the Internet through your BlackBerry device's mobile network connection. You can connect the device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead. Mobile H[...]

2. Tap Settings > Networks and Connections > Mobile Network . 3. Turn on the Mobile Network switch. To turn off your mobile network connection, turn off the Mobile Network switch. Change the APN settings for your default Internet connection Your BlackBerry device uses Access Point Name (APN) settings to open a data connection with your servic[...]

Switch wireless networks manually Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you might need to try switching networks manually if you're having trouble connecting or if the network signal is weak. To switch wireless networks manually, your wireless service plan must includ[...]

5. Move the Early Data Limit Notification slider to receive an early notification when you are approaching your monthly data limit. 6. To change when your monthly data usage cycle starts each month, in the Monthly Reset Date drop-down list, tap a date. Troubleshooting: Mobile network I can't connect to the mobile network Try the following solu[...]

2. Tap Settings > Networks and Connections > Wi-Fi . 3. If the Wi-Fi switch is off, turn it on. 4. Tap a network. • If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap Connect . • If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap . Complete the instructions on the [...]

Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life. 1. On the home screen, swipe down fr[...]

Hidden SSID Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden Wi-Fi network isn't listed as an available network on the Wi-Fi screen. Security Type Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might also see S[...]

Wi-Fi Direct can allow your device to connect to other BlackBerry devices without using access points or a router so you can share files, such as media files, without an Internet connection. Note : Although you can use Wi-Fi Direct to connect your device to other types of Wi-Fi CERTIFIED devices, apps on your device might not be able to share files[...]

3. Complete the fields. If you don't have the required information, contact your administrator. 4. Tap Save . Troubleshooting: Wi-Fi I can't connect to a Wi-Fi network Start by checking for these basic issues: • Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down from the top of the screen. Verif[...]

• If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication certificate on your device. The authentication certificate must be installed on your device before you can connect to the network. For more information, talk to your administrator. • If you need to contact a support representative, you can access di[...]

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Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Bluetooth . 3. Ta[...]

Set how Bluetooth enabled devices access your contacts You can allow Bluetooth enabled devices that support the Phone Book Access Profile (PBAP) to access the contacts in the Contacts app on your BlackBerry device. For example, if you allow access to all of your contacts, when you pair your device with your Bluetooth enabled car kit and you receive[...]

Automatically establish a Bluetooth connection when you turn on your device You might like to automatically reconnect your BlackBerry device to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your Bluetooth enabled device, your BlackBerry device automatically reconnects to it. 1. On the[...]

Profile Description Hands-Free Profile (HFP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits to make hands-free phone calls. This profile supports features in the Phone app including voice dial, redial, and conference calls. Human Interface Device (HID) This profile allows you to connect your Bla[...]

Profile Description SIM Access Profile (rSAP) This profile allows a Bluetooth enabled device, such as a car phone, to connect to your BlackBerry device when your device is connected to a GSM network. The profile lets the Bluetooth enabled device use the SIM card functionality of your BlackBerry device. For example, a car phone can use the SIM card [...]

pair your BlackBerry device with another NFC compatible device. Depending on your wireless service provider and the applications you have installed on your device, there are many interesting things you can do using NFC, such as sharing a picture with a friend or paying for a purchase using your device. What is NFC? The NFC feature might not be avai[...]

With NFC, you can exchange many kinds of files, including pictures, music, contact info, and even webpages, between your BlackBerry device and other NFC-enabled devices. Your device automatically establishes a Wi-Fi Direct or Bluetooth connection with the other NFC-enabled device to transfer files. 1. On your BlackBerry device do any of the followi[...]

Troubleshooting: NFC The wrong app opens when I use an NFC reader The wrong app might open because it is set as the default app to use with an NFC reader. You might need to remove or reset the default app for the NFC reader. Tap Settings > App Manager > Default Apps to remove the app as the default app for the NFC reader. The next time you ta[...]

2. Tap Settings > Networks and Connections > USB . 3. Turn on the USB Mass Storage Mode switch. Prevent access to data on your device while charging The Charge Only Mode feature is designed to prevent access to the data on your BlackBerry device when you use a USB cable to charge your device. This feature is helpful if you travel frequently a[...]

• Consider updating or installing the device drivers on your computer. When you connect your device to your computer, your computer should automatically prompt you to install the latest drivers. Otherwise, the drivers you need are installed when you download BlackBerry Link or BlackBerry Blend. To download BlackBerry Link, on your computer, visit[...]

2. Tap Settings > Networks and Connections > Mobile Hotspot . 3. Tap . Disconnect a device from your mobile hotspot After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new session in Mobile Hotspot mode. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings &[...]

Sharing your mobile network connection using Internet tethering Additional charges might apply for using Internet tethering. On some networks you can't use some services on your BlackBerry device, such as email and BlackBerry Messenger, while you use Internet tethering. Use Internet tethering to share your Internet connection You can tether yo[...]

Monitor your wireless data usage You can check how much data you have used over your mobile network or your Wi-Fi network. You can also monitor which apps and services are using the most data, and you can close some apps to help reduce your data usage or improve the device performance. 1. On the home screen, swipe down from the top of the screen. 2[...]

Keyboard key Assigned action D or 5 Create a new BlackBerry Remember note H Open the BlackBerry Help app K Lock your BlackBerry device L Open the BlackBerry Calendar app M Open the BlackBerry Hub N Open BlackBerry Messenger O Open the device settings P Open the Phone app Q Switch between Normal and Silent notification modes R of 3 Open the Clock ap[...]

2. Tap Settings > Shortcuts and Speed Dial . 3. Tap and hold a letter . If the key already has an assigned keyboard shortcut, you can change the shortcut without first deleting the existing shortcut. 4. To change an existing shortcut, tap Edit A Shortcut . 5. Do one of the following: • To open an application using the keyboard shortcut, tap Ap[...]

Undo an automatically corrected word Press twice. Insert a period (.) in a text field Press twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press . Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAP lock Press and . To turn off CAP lock, press or[...]

2. Tap Settings > Language and Input . Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress or when a misspelled word is corrected. A different tone is used for the , , and @123 keys to diffe[...]

Cut, copy, and paste text 1. Select the text that you want to cut or copy. 2. Lift your finger off the screen. The text editing menu appears. 3. Do one of the following: • To copy the text, tap the highlighted text. Tap . • To cut the text, tap the highlighted text. Tap . 4. To paste the text, touch and hold the location where you want to paste[...]

• To add the word to your personal dictionary, tap Add to Dictionary . Change spell check settings You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of words, and so on. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Spe[...]

2. Tap Settings > Language and Input > Prediction and Correction > Word Substitution . 3. Tap . Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps: 1. On the home screen, swipe d[...]

Language If you speak more than one language, you can use the language settings to change your display, typing, voice input, or BlackBerry Keyboard language. You can also switch to another typing language while you type. Change your display language The language you selected during the initial setup of your BlackBerry device is your display languag[...]

Select an alternate keyboard layout Some languages have more than one keyboard layout option. For those languages, you can select the keyboard layout that feels most natural for you to use. The QWERTY keyboard layout is available as an option for all languages. 1. On the Input Language screen, tap one of the enabled languages that you have already [...]

• Similar languages may have slightly different keyboard layouts. For example, many languages use a QWERTY keyboard layout. However, Danish, Spanish, and Romanian include different characters on the basic keyboard that aren't on other QWERTY keyboard layouts. • Some supported languages, such as Hebrew, Farsi, and Arabic, read right-to-left[...]

Typing in Greek The Greek keyboard supports the following features: • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) • You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, you can select the altern[...]

• The Korean language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key. • Word prediction and flicking word suggestions up onto the[...]

Screen display You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an external display. Change your backlighting 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Display . 3. To adjust the brightness, move the slider back and forth. Tip : After you swi[...]

Use your device as a flashlight You can add the option to use your device as a flashlight to the Quick Settings menu. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Quick Settings . 3. Select the Flashlight checkbox. Turn off icon labels in the action bar By default, labels appear under icons in the action bar at[...]

You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink . For more information about synchronizing media files and documents, see the Help in BlackBerry Link. Tip : To locate files on your device, if [...]

6. Turn on the Access using Wi-Fi switch. 7. Type a storage access password. 8. Tap Identification on Network and make note of the Username . 9. On your computer, do one of the following: • If your computer uses a Windows operating system, in a Run command, type the IP address using the following format: xxx.xxx.xxx.xxx. • If your computer us[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Storage and Access . 3. Tap Erase Media Card . To use the media card again, you must format it. Turn on encryption Your BlackBerry device creates and stores an encryption key when you turn on encryption. Your device uses this encryption key to access encrypted files [...]

• Reduce the size of pictures that you take and videos that you record. To change the ratio option for your pictures and videos, on the home screen, tap > . • Transfer some of your data to your computer using a USB connection, a Wi-Fi connection, or BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/Blac[...]

No media card was found Make sure that there is a media card in your BlackBerry device and that it's inserted properly. Using your device with BlackBerry Link Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can: • Allow remote file access, so that your device can access files stored [...]

To download the latest version of BlackBerry Blend to your computer or tablet, visit www.blackberry.com/BlackBerryBlend . Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can: • Allow remote file access, so that your device can access files stored in the libraries on your computer. • Vie[...]

3. If necessary, type the password for your device. 4. At the side of the BlackBerry Link window, click your device. 5. Type a display name for your device. 6. Do one of the following: • To establish a permanent connection with your computer, on a Windows computer, select the Manage this device with BlackBerry Link option. On a Mac computer, sele[...]

View paired computers Your BlackBerry device can be connected to up to ten computers using BlackBerry Link. 1. On your device, on the home screen, swipe down from the top of the screen. 2. Tap Settings > Device Connections . Tip : To access your computer files over the mobile network, turn on the Use Mobile Network switch. To remove a computer f[...]

Copy a file from your computer to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet. 1. On your device, touch and hold a file that's stored on your computer. 2. Tap . 3. Navigate to where you want to save the file. For examp[...]

• To back up all of your device data, select the Full Backup option. • To back up specific data, select the Custom Backup option. Click Configure . Select the checkboxes beside the data that you want to include in your backup files. On a Mac computer, do the following: 1. Open BlackBerry Link. 2. At the side of the BlackBerry Link window, click[...]

• To restore specific data in a backup file to your device, click a backup file. Click the Custom Restore option. Clear the checkbox beside one or more databases that you don't want to restore. • To restore data from a backup file that isn't listed, click . Navigate to the .bbb or .ipd file. Click OK . 6. Click Restore . On a Mac comp[...]

2. Connect your device to your computer with a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Software Updates > Check for Updates . 5. If a software update is available, click Install Update . Note : If you want software updates to be installed automatically when you connect your device to BlackBerry Link, [...]

• In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer. • If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn on the Use Mobile Network switch. • In the Device Connections section, verify that the Allow Connections switch is[...]

I can't restore a backup file to my device Try the following: • Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a Wi-Fi network. • On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't re[...]

Applications and features Organizing your apps To keep all of your apps organized, you can move apps around on the home screen, create folders for your apps, or delete apps that you no longer use. Leave an app or close an app Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see[...]

Add folders to the home screen You can organize your app icons by adding folders to the home screen. For example, you can add a folder for all of the games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a folder to the home screen and put all of your unused apps in that folder. 1. Tou[...]

Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted. Delete a downloaded app from BlackBerry World If you might want to reinstall an app later, you can uninst[...]

About the BlackBerry Assistant You can use the BlackBerry Assistant to perform various personal and work tasks, and interact with your device using natural language. The BlackBerry Assistant can make multitasking easier. Instead of navigating to a specific app, you can simply open the BlackBerry Assistant and speak your requests. The BlackBerry Ass[...]

App or Service Tasks Send an email, reply to an email, and search your email messages. BBM Send a BBM message, reply to a BBM message, and search your BBM messages. Phone Make a call by using a contact name or phone number, and check or return your missed calls. Calendar Create a calendar event, edit a calendar event, invite colleagues to a meeting[...]

App or Service Tasks Search your music library, play your favorite songs or playlists, and pause, shuffle, or skip songs while they play. Reminders Create tasks, notes, and reminders in BlackBerry Remember, and search your tasks, notes, and reminders. Weather Check your local forecast, a different city's forecast, and other weather information[...]

Note : The BlackBerry Assistant supports more languages when Full Assistance mode is turned off. Turn off full assistance mode When you turn off Full Assistance mode, you can still use the BlackBerry Assistant to dial phone numbers and search your device. The BlackBerry Assistant supports more languages when Full Assistance mode is turned off. 1. O[...]

Calendar The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device. The Calendar app presents the info so that you can view all your meetings, appointments, tasks, alarms, and events in one place. About the Calendar app If you subscribe to public calend[...]

You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar.You can also open public calendar links in the BlackBerry Browser[...]

Create an event in the Calendar app 1. In the Calendar app, tap . 2. Enter the information for the event. 3. Tap Save . Tip : In any schedule view (for example, in the day schedule view or in the week schedule view), you can create an event by just tapping a spot on the schedule. Tap the new event block that appears, to change the event. Invite peo[...]

Change the availability status or reminder time for an event When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's availability status and the reminder time. You can change these settings. 1. When you create or change an event, tap the Calendar drop-down list. • To change the avail[...]

3. Clear the check box beside the calendar that you want to hide. Change or delete an event If you're the organizer of an event, you can change or delete it. In the Calendar app, touch and hold an event. • To change an event, tap . Make your changes. Tap Save . • To delete an event, tap . Change the snooze time for a calendar reminder You [...]

Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. 1. In the Calendar app, swipe down from the top of the screen. 2. Tap > Mobile Conferencing > . 3. Enter the conference call bridge information, such a[...]

WebEx details are sent to the event participants in an email. Edit WebEx details for an existing event If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can edit the WebEx details for the existing event. Note : If your calendar event is associated with a [...]

Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants. 1. Touch and hold a file. 2. Tap > Meeting Participants . 3. Tap a meeting. 4. On the Compose screen, type a message. 5. Tap Send . Customizing Calendar app settings You can customize your calendar settings to he[...]

Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar. The email address that you use must already be added t[...]

Troubleshooting: Calendar app I can't sync my calendar Try the following: • If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap > Accounts . Tap an account. Check that the Sync C[...]

Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos. About the Contacts app If you added an email a[...]

Copy contacts to and from your SIM card Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to easily transfer contacts from one device to another. When you insert a SIM card into your BlackBerry device, you can view contacts that are stored on the SIM card in your contact list. You can cop[...]

Import contact card information to your contact list If someone shares a contact card with you (also known as a vCard or .vcf file), you can add that contact information to the contact list on your BlackBerry device. 1. Tap the contact card. 2. Do one of the following: • If the contact card contains one contact only, tap . • If the contact card[...]

• To use a saved picture, in the picture area, tap . Browse to the picture. • To take a picture with the camera, in the picture area, tap . Tap . Take a picture. If necessary, crop or edit the picture. Tap Done . 2. Tap Save . Change info for a contact 1. In the Contacts app, tap a contact > . 2. Make your changes. For additional fields, tap[...]

Add a contact to a contact group 1. In the Contacts app, tap a contact group. 2. Tap > . 3. Select the contacts to add to the group. 4. Tap Done . 5. Tap Save . Remove a contact from a contact group 1. In the Contacts app, tap a contact group. 2. Tap . 3. Beside the contact's name, tap . 4. Tap Save . Rename a contact group 1. In the Contac[...]

2. Tap how you want to reach the contact. Related information Add a contact or number to your speed dial list , 50 Set a custom ring tone for a contact 1. In the Contacts app, tap a contact. 2. Tap . 3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications . 4. Tap a notification type, and make your changes. 5. Tap Back . 6. Tap[...]

Hide a set of contacts You can completely remove a type of account from your contact list. For example, if you mainly follow celebrities on Twitter, you might not want to see them in your contact list. 1. In the Contacts app, swipe down from the top of the screen. 2. Tap . 3. In the Show Account in Contact List section, turn off the switch beside t[...]

My contacts' pictures change sometimes If you added a social networking account to your BlackBerry device and you're using a profile picture as a contact's picture, then the picture changes when your contact changes his or her profile picture. I have duplicate contact entries If you imported contact entries using BlackBerry Link, you[...]

• On the Stopwatch screen, to reset the timer, press . Setting the alarm clock Set an alarm 1. Tap > . 2. At the bottom of the screen, turn on the Alarm switch. 3. Touch and hold the dial outside of the clock face. 4. Slide the dial around the clock face to your desired time. Tip : The dial allows you to set the alarm for five-minute increment[...]

Change your alarm tone 1. Tap > > . 2. Tap an alarm. 3. Tap Alarm Tone . 4. Select one of the alarm tone options. Tip : To use music you have added or downloaded to your BlackBerry device, tap . Set an alarm for multiple days 1. Tap > > . 2. Tap an alarm. 3. Tap Recurrence . • To set a daily alarm, turn on the Daily switch. • To set[...]

Timer Set the timer 1. Tap > . 2. Touch and hold the dial outside of the clock face. 3. Slide the dial around the clock face to your desired time. 4. Tap . Tip : The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap . Tap the Set Time drop-down list. Scroll up or down to adjust the [...]

Delete a city from the world clock screen 1. Tap > . 2. Touch and hold a city. 3. Tap . Turn on bedside mode When bedside mode is turned on, you're not notified of new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to turn on Battery Saving Mode, or [...]

4. If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize App Notifications . Tip : To turn on only your phone ringer in Bedside Mode, complete steps 1-4. Tap Phone . Turn on the Sound switch. Change the clock face 1. In the Clock app, swipe down from the top of the screen. 2. Tap . [...]

Downloading and installing Android apps from the Amazon Appstore Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the Amazon Appstore. After you download an app from the Amazon Appstore, tap Install at the top of the screen. You can also check out the Help screen in the Amazon Appstore [...]

Navigating within an Android app In Android apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen. Do any of the following: • To see the additional actions that you can perform, in an app, swipe down from the top of the screen. • To show or hide the action bar at the bottom of the[...]

Icon Description See your Recents, Favorites, and Contacts locations. Get route directions. View places that you search for or have added to the map. Purple icons are used to identify locations that you have searched for. Blue icons illustrate places that you have added to the map. Clear the places that you have pinned and added to the map. Go to t[...]

Get directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection. 1. In the Maps app, find a place by doing one of the following: • On the map screen, search for an address or a place using the search field. In the search results, tap a place. • On the map screen, locate a pin that you [...]

Mute voice-guided directions By default, voice-guided directions are turned on. 1. If you are in the map view or the detail list view, to return to the street-level view, tap . 2. To turn off voice-guided directions, tap . Change your route preferences You can change your route preferences while viewing or listening to turn-by-turn directions in Bl[...]

To remove a place from the Favorites screen, tap > . Tap Favorites . Touch and hold the place that you want to remove. Tap . Add your work or home address In BlackBerry Maps, you can add your work and home addresses to save time when planning trips and getting directions. 1. In the Maps app, tap > . 2. Do one of the following: • Tap > Ad[...]

3. Touch and hold a contact's name. 4. Tap . Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers) measurements, as set in your device settings. 1. In the Maps app, swipe down from the top of the screen. 2. Tap > Units o[...]

Change the map language to local In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently viewing. 1. In the Maps app, swipe down from the top of the screen. 2. Tap > Map Settings . 3. Tap Local . About location services You can turn on location services so that location-based[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Location Services . 3. Turn on Location-based Ads . Turn on or turn off traffic data If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications. 1. On the home screen, swipe down fr[...]

Troubleshooting: Compass I'm not getting an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. • If you have turned on Location Services and are navigating based on true north, you need the GPS receiver [...]

Action Shortcut Open your bookmarks Press K Open your history Press H Open your tabs Press W Enter reader mode Press R Refresh a webpage Press L Zoom in Press I Zoom out Press O Go to the top of a webpage Press T Go to the bottom of a webpage Press B Move down the screen Press Move up the screen Press and Go to a website 1. Type a web address or se[...]

3. Search for a term or subject. 4. On the search results page, tap > . 5. Tap Add . Remove a search engine 1. Open the BlackBerry Browser and type a search term in the address bar. 2. Tap the search engine icon in the upper-right corner of the screen. 3. Touch and hold a search engine. 4. Tap . Using Browser tabs Just like on your computer’s [...]

Search for text on a webpage On a webpage, tap > . View webpages in a reader-friendly format To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads, you can use the reader mode. On a webpage, tap > . Change text size in reader mode Do one of the following: • To increase the text size, tap . [...]

Save a webpage You can save a webpage in HTML format so that you can access the webpage when you're offline, or send the webpage as an attachment. 1. On a webpage, tap > . 2. Choose the location that you want to save the webpage in. Changing your Browser settings Customize the Browser start screen You can change what you see when your first[...]

Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for. Change your bookmarks You can change the name or web address of a bookmark. 1. In the Browser, tap > . 2. Touch and hold a bookmark. 3. Tap . 4. Type a new name or web address. Add, rename, [...]

Delete your browsing history 1. In the Browser, tap . 2. Tap . • To delete all of your browsing history, tap . • To delete a specific webpage from your browsing history, touch and hold the thumbnail for the webpage. Tap . Browsing safely To help you browse safely, you can check the certificates for a website, change the security settings, and c[...]

Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Private Browsing Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is open. When you close the Browser, the information is automatically deleted. Block Pop-ups Choo[...]

The Smart Tags application explained The Smart Tags app takes bits of information and transforms the info into a smart tag. Info can include text, websites and other URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag, display it as a QR Code, or you can pass the smart tag directly to another Bl[...]

Delete a smart tag from your device 1. In the Smart Tags app, tap > . 2. Select one or more tags that you want to delete. 3. Tap > . Create your own smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart [...]

Facebook Use to create a smart tag that, when opened, takes you to your Facebook profile in the Browser. Twitter Use to create a smart tag that, when opened, takes you to your Twitter profile in the Browser. LinkedIn Use to create a smart tag that, when opened, takes you to your LinkedIn profile in the Browser. Geo Location Use to create a smart ta[...]

Share a smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. In the Smart Tags app, touch and hold a tag. • To display the smart tag as a QR Code for another device to scan, tap . • To share the smart tag through a message, such as an[...]

1. In the Smart Tags app, tap > . 2. Align the back of your BlackBerry device with an NFC tag. File Manager You can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access files that are saved in the cloud. Viewing files View files on your device To view a file in File Manager: 1. Tap a fol[...]

1. Touch and hold a file or folder. 2. Tap . Tip : To change a file type, touch and hold a file. Tap > . Add a folder When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following: 1. Navigate to where you want to add a new folder. 2. Tap . 3. Tap . Note : You might not have pre-defined folders on a connect[...]

Transferring files Share files 1. Touch and hold a file. 2. Tap . 3. Choose a destination. Tip : To share multiple files, tap > . Tap the files you want to share. Tap . Move a file 1. Touch and hold a file or folder. 2. Tap . 3. Navigate to where you want to move the file. 4. Tap Move . Copy a file 1. Touch and hold a file or folder. 2. Tap . 3.[...]

Unzip a file You can unzip files, and also preview their contents. When you unzip a file, a folder is created with the same name as the zip file. The unzipped contents can be viewed in this folder. • To preview the contents of a zip file, tap the file. • To unzip a file, touch and hold a zip file. Tap . Calculator You can use the Calculator app[...]

2. In The bill field, enter the total of the bill. 3. In the Tip field, enter a percentage. 4. In the Number of People field, enter the number of people you are splitting the bill with. 5. To round the totals up, tap the Round Upwards check mark. View your previous calculations 1. In the Calculator app, tap Calculator . 2. To view your previous cal[...]

Productivity and work Switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal space and work space. Tip: To differentiate between your personal space and work space, you can set a different wallpaper for your personal space. 1. From the ho[...]

you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work space to access your work data. You can access both personal data and work data from certain places, such as Search. Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and perso[...]

Take care to remember your work space password. If you forget your password, contact your administrator to have it reset. If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents are deleted. Delete your work space If you no longer want to associate your device with your organization&ap[...]

What content is in my work space and my personal space? If your administrator turns on BlackBerry Balance technology, your device data, apps, and network access are separated so that you have a work space and a personal space on your BlackBerry device. Work apps that are open appear with the icon on the home screen. Depending on the rules set by yo[...]

Description Apps and features • Smart Tags • Text messaging (SMS and MMS) • Twitter • Videos • Voice dialing • Weather • YouTube These apps and features are available in your work space and personal space. Your work data and personal data are displayed together. • BlackBerry Assistant • BlackBerry Blend • BlackBerry Hub • Blac[...]

Where is my picture that I just took? If your BlackBerry device uses BlackBerry Balance technology, you have a Camera app in your personal space and another in your work space. Pictures and videos taken using the camera in your personal space are stored in your personal space. All of the files saved to your media card are also stored in your person[...]

• If services aren't correctly activated on the SIM card in your device, try using a different SIM card or changing your wireless service plan. • If your device is running a version the BlackBerry 10 OS that your organization doesn't support, contact your administrator to update to a supported version. • If the EMM solution from Bla[...]

Using a mobile network connection might result in higher data charges. Add BlackBerry Blend to Quick Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Quick Settings . 3. Select the BlackBerry Blend checkbox. If you have many quick settings items, you can swipe right or left to see BlackBerry Blend. Disconn[...]

If you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As you're browsing the Internet on your device, you can send trip-related websites to the folder. When you remember something you need to do before the trip, you can add a to-do item to the folder, and add a due date to the[...]

Add a due date and reminder time to a task When you add a due date to a task in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app. To receive a reminder, you must add a specific reminder time to your task. 1. While you're adding or changing a task: • To add a due date, turn on the Due Date switch. Tap Date . Sele[...]

2. Tap Settings > Accounts . 3. Tap an account. 4. On the Edit Account screen, turn off the Sync Tasks switch. Record a voice note in the Remember app You can use BlackBerry Remember to record voice notes. 1. In a note, a task, or on the Tasks or Notes screen, tap . 2. Tap . 3. Speak your voice note. 4. When you're finished, tap > Done .[...]

Convert an entry to a note or a task Depending on your email account, when you change an entry in the Remember app, you can convert its format, for example, from a note to a task. 1. Tap the folder name or, if your entry isn't saved to a folder, tap Unfiled . 2. Tap Task or Note . 3. Select a folder or tap None . Move an entry to a different f[...]

Search for an entry in the Remember app 1. Open a folder or task list. 2. Start typing your search term. 3. Tap a result. View Remember entries that have the same tag If you added tags to your BlackBerry Remember entries, you can filter entries by those tags. 1. In the Remember app, tap Tags . 2. Tap a tag to view entries with that tag. Sort your R[...]

Troubleshooting: Remember app I can't add due dates, tags, voice notes, or attachments to an entry If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new fold[...]

BlackBerry World for Work In the BlackBerry World for Work storefront, you can find apps that your company recommends and apps and games that your company allows you to install. Apps that are required or recommended by your company are found on the Company Apps screen, while the apps that your company allows you to install are on the Public Apps sc[...]

you're traveling to find local points of interest, calculate currency exchange rates, and monitor the weather in the city you've traveled to. For more information on BlackBerry Travel, see the BlackBerry Travel User Guide . BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect your BlackBerry 10 device to your organ[...]

Connect to Dropbox Connect to Dropbox provides a cloud storage space to save and store files off your device. With Connect to Dropbox, you can: • Back up your files for safekeeping. • Sync files across various devices so your latest information is available at your fingertips. • Access files from virtually anywhere. • Share your documents, [...]

Security and backup Passwords and locking There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is an email addre[...]

Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. Your administrator sets rules to control whether you can use the same password for both your work space and device. If you enter your work space password more than the allowed number of[...]

Lock your screen By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking the screen doesn't turn off notifications for incoming calls or messages. Press the Power/Lock key on the top of your device. To unlock the screen, swipe up from the bottom of the screen. Note : Try no[...]

Lock your device with your work space password If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you might be able to use the same password for your work space password and your device password, depending on the rules set by your administrator. 1. On the home screen, swipe down from the top of[...]

2. Tap Settings > Security and Privacy > Device Password > Change Device Password . To stop using a password, turn off the Device Password switch. Related information Change your work space password, 257 How do I reset my device password if I forget it? Your BlackBerry device password can't be recovered or changed if you don't en[...]

Change your SIM card PIN 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > SIM Card . • To change the PIN that protects your SIM card, tap Change PIN 1 . • To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2 . BlackBerry Protect BlackBerry [...]

Troubleshooting: BlackBerry Protect I can't turn on BlackBerry Protect If your BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry, this feature might be turned off by your administrator. To learn about how your device can be protected against loss or theft, contact your administrator. Security setti[...]

The Run When Minimized application permission setting lets an app continue performing tasks after you minimize the app on your BlackBerry device.To help extend the life of your battery, consider turning off the Run When Minimized permission for apps on your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > S[...]

Restrict or limit access to features and content 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Parental Controls . 3. Turn on the Parental Controls switch. 4. Enter the Parental Controls password. 5. Tap to change the options. Import a certificate from your computer 1. Do one of the fol[...]

About smart cards You can use a smart card and the password for your BlackBerry device or work space to unlock your device. You can use smart card certificates to send S/MIME-protected messages. Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using an external smart card reader or a m[...]

Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Smart Card . 3. Turn on t[...]

Store password records in the cloud If you store password records in the cloud, you don't need to transfer records when you switch BlackBerry devices. When you sign in to your new device using your BlackBerry ID and the same Password Keeper password that you used on your old device, the records appear in the Password Keeper app. 1. In the Pass[...]

Create a password record by sharing a web address or text 1. Browse to a website or open an application and select the text you want to share with Password Keeper . 2. Tap > . 3. Tap Password Keeper . 4. Add any additional information to your new record. 5. Tap Save . Change the Password Keeper password 1. In the Password Keeper app, swipe down [...]

Create security questions and answers You can create and store security questions and answers in your password records so that you don't have to remember the specific questions and answers that you set up on individual websites. 1. In the Password Keeper app, add a new record or select an existing record. Tap . 2. On the Add or Edit screen, ta[...]

Change the criteria for generating passwords When you add a password record, Password Keeper can generate a random password for you. 1. In the Password Keeper app, swipe down from the top of the screen. 2. Tap and do any of the following: • Change the Length field. • Turn on or turn off the Include letters , Include numbers , or Include symbols[...]

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