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Un buon manuale d’uso
Le regole impongono al rivenditore l'obbligo di fornire all'acquirente, insieme alle merci, il manuale d’uso Bosch Appliances 3. La mancanza del manuale d’uso o le informazioni errate fornite al consumatore sono la base di una denuncia in caso di inosservanza del dispositivo con il contratto. Secondo la legge, l’inclusione del manuale d’uso in una forma diversa da quella cartacea è permessa, che viene spesso utilizzato recentemente, includendo una forma grafica o elettronica Bosch Appliances 3 o video didattici per gli utenti. La condizione è il suo carattere leggibile e comprensibile.
Che cosa è il manuale d’uso?
La parola deriva dal latino "instructio", cioè organizzare. Così, il manuale d’uso Bosch Appliances 3 descrive le fasi del procedimento. Lo scopo del manuale d’uso è istruire, facilitare lo avviamento, l'uso di attrezzature o l’esecuzione di determinate azioni. Il manuale è una raccolta di informazioni sull'oggetto/servizio, un suggerimento.
Purtroppo, pochi utenti prendono il tempo di leggere il manuale d’uso, e un buono manuale non solo permette di conoscere una serie di funzionalità aggiuntive del dispositivo acquistato, ma anche evitare la maggioranza dei guasti.
Quindi cosa dovrebbe contenere il manuale perfetto?
Innanzitutto, il manuale d’uso Bosch Appliances 3 dovrebbe contenere:
- informazioni sui dati tecnici del dispositivo Bosch Appliances 3
- nome del fabbricante e anno di fabbricazione Bosch Appliances 3
- istruzioni per l'uso, la regolazione e la manutenzione delle attrezzature Bosch Appliances 3
- segnaletica di sicurezza e certificati che confermano la conformità con le norme pertinenti
Perché non leggiamo i manuali d’uso?
Generalmente questo è dovuto alla mancanza di tempo e certezza per quanto riguarda la funzionalità specifica delle attrezzature acquistate. Purtroppo, la connessione e l’avvio Bosch Appliances 3 non sono sufficienti. Questo manuale contiene una serie di linee guida per funzionalità specifiche, la sicurezza, metodi di manutenzione (anche i mezzi che dovrebbero essere usati), eventuali difetti Bosch Appliances 3 e modi per risolvere i problemi più comuni durante l'uso. Infine, il manuale contiene le coordinate del servizio Bosch Appliances in assenza dell'efficacia delle soluzioni proposte. Attualmente, i manuali d’uso sotto forma di animazioni interessanti e video didattici che sono migliori che la brochure suscitano un interesse considerevole. Questo tipo di manuale permette all'utente di visualizzare tutto il video didattico senza saltare le specifiche e complicate descrizioni tecniche Bosch Appliances 3, come nel caso della versione cartacea.
Perché leggere il manuale d’uso?
Prima di tutto, contiene la risposta sulla struttura, le possibilità del dispositivo Bosch Appliances 3, l'uso di vari accessori ed una serie di informazioni per sfruttare totalmente tutte le caratteristiche e servizi.
Dopo l'acquisto di successo di attrezzature/dispositivo, prendere un momento per familiarizzare con tutte le parti del manuale d'uso Bosch Appliances 3. Attualmente, sono preparati con cura e tradotti per essere comprensibili non solo per gli utenti, ma per svolgere la loro funzione di base di informazioni e di aiuto.
Sommario del manuale d’uso
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Pagina 1
Supplier Logistics Manual | Release 3.0 Supplier Logistics Manual Logistics Requirements of Bosch Group Release 3.0[...]
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Pagina 2
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 2(35) Contents Preambl e ....................................................................................................................... ...........5 1. Informati on Logist ics ...........................................................................[...]
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Pagina 3
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 3(35) 2.1.1 Returnable Packaging .............................................................................................15 2.1.2 Disposable Packaging .............................................................................................16 2.2 Hand[...]
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Pagina 4
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 4(35) 3.6 Security in tr ansportation of goods.................................................................... 26 4.0 Logistics Quality .......................................................................................................... .....28 4.1 S[...]
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Pagina 5
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 5(35) Preamble Competition in national and international markets has become significantly tougher in recent years. The increased individuality of our customers plac es high requirements on our business, and as a result also on the logistics functions, i n term[...]
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Pagina 6
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 6(35) 1. Information Logistics Communication between SUPPLIER and BOSCH is the basis of a successful cooperation. The preconditions for this are: Prompt, proactive notification of changes in all matters relating to supplier relations (agreements, processes etc[...]
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Pagina 7
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 7(35) 1.2.1 Classical EDI For the interchange of ordering data BOSCH uses the following industry standards: REGION STANDARD A. Europe VDA, ODETTE, EDIFACT B. North America AIAG, EDIFACT C. South America RND,EDIFACT D. South Africa VDA, ODETTE, EDIFACT E. Austr[...]
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Pagina 8
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 8(35) The procurement control concepts KANBAN, DCM and VMI,are supported by a web based Inventory Collaboration Tool provided by the company SupplyOn. Release Process Release Orders are transmitted on a rolling basis. They are updated regularly and generally c[...]
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Pagina 9
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 9(35) The use of stock movement transactions (in particu lar for consignment arrangements) and self-billing invoice procedures should be agreed specific to location. On specific request of BOSCH, SUPPLIER must use forwarding advice (transport advice), while us[...]
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Pagina 10
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 10(35) 1.3 Order Processing SUPPLIER receives yearly volumes as non-binding forecast. Based on this, SUPPLIER has to make sure - that production capacity corresponds to this volume and - that sub-suppliers are able to deliver material accordingly. 1.3.1 Execut[...]
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Pagina 11
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 11(35) 5. Check the possibility of partial delivery 6. Premium freight capabilities and timing 7. Escalation of the problem inside its company If no mutually agreed solution can be found, involvement from the highest levels within SUPPLIER’s organization wil[...]
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Pagina 12
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 12(35) With VMI, as a rule, gross demands (= production demands) are transmitted instead of delivery call- offs. SUPPLIER will control the delivery to assure VMI stock to be between the agreed min/ max limits (see also 1.2.3). In VMI process material and produ[...]
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Pagina 13
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 13(35) 2. Packaging Logistics 2.1 Specification of Packaging Packaging is specified between BOSCH and SUPPLIER in accordance with ecological, economic and qualitative criteria which are stipulated in a Bosch catalogue of requirements. Within the start of t he [...]
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Pagina 14
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 14(35) REGION Requirements FOR DELIVE RIES FROM OTHE R REGIONS TO ... (according to actual IPPC Status) A. Europe IPPC Standard; debarked wood Remark: Requirements d o es not apply to packaging material s ma de of solid wood from European countries which a re [...]
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Pagina 15
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 15(35) Official plant health certificate Other applicable documents: REGION DOCUMENT S A. Europe VDA 4500 (small load carrier ["KLT"] system) VDA 4902 (barcode labels) ESD standards laid down in DIN EN 61340-5-1 EU packaging directives DIN EN 13427 ?[...]
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Pagina 16
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 16(35) conductive ) Special process: C,-R-KLT, cover related VDA 4500, plastic pallets It is necessary that the boxes are stor ed and are arranged to assure non dama ge d sea and airfreight. D. South Africa CHEP and TRENSTAR E. Australia CHEP, CEVOL Stillages [...]
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Pagina 17
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 17(35) D. South Africa Corrugated board to DI N 5 5468 E. Australia Plastic, Card board, Trays (Polystyrene) F. Asia Preferred packaging materials to be defi ned with according BOSCH custo mer plant – except for: - Hong Kong Wooden pallets - Malaysia Paper P[...]
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Pagina 18
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 18(35) - Malaysia Plastic Spool for PgW (Power Tools division) Unless otherwise agreed the SUPPLIER shall receive returnable packaging only to cover a defined inventory level (generally 3 days) of the product without any charge for their use (basic: future dem[...]
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Pagina 19
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 19(35) confirmed the stock balance quoted. Quantity discr epancies shall be eliminated by SUPPLIER with the assistance of the responsible BOSCH packaging planner and /or the EDL. In this context and in the case of complaints (for example caused by quantity dif[...]
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Pagina 20
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 20(35) charged to each supplier involved according to its respective proportion of the total q uantity of returnables used. 2.2.5 Cleaning Empties must meet the necessary degree of cleanliness of the product or to the Bosch specificat ion. Responsibility there[...]
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Pagina 21
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 21(35) 3. Dispatch Logistics Within the framework of the production system (BPS) implemented by Bosch the target is to transition from two-stage inventory levels to supply chain m anagement without inventory levels. In addition to classic transportation concep[...]
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Pagina 22
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 22(35) 3.1.2 Premium Freight Premium freight is usually organized by SUPPLIER. SUPPLIER shall agree with the receiving BOSCH plant on the carriers to be used. The costs of premium freight shall be borne by the responsible PARTY. Where BOSCH bears the cost, a p[...]
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Pagina 23
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 23(35) Available label pockets must be used. Tags must be attached to returnable packaging by means of easily removable, residue-free adhesive spots or adhesive tape. Tags must not be glued onto returnable packaging. In the case of deliveries in "KLT"[...]
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Pagina 24
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 24(35) - Quantity per packing unit - Name of SUPLLIER/ SUPPLIER number - Batch identification According to the KANBAN process agreed with the plant, KANBANS cards have to be attached at the containers by the supplier The KANBAN cards are provided by Bosch (e.g[...]
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Pagina 25
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 25(35) - Address of SUPPLIER - BOSCH SUPPLIER number (as on the delivery call-off) - Collection date and time Delivery address: - Destination/ unloading point - Delivery date Consignment data: - Quantity, type of shipping units, where appropriate load meter - [...]
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Pagina 26
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 26(35) Usage identification (optional) BOSCH part number, incl. quantity and type of packaging (e.g. “KLT”, parcel, Euro pallet) Number of exchange pallets used per order Delivery note number Order number / blanket order number Batch number and, where appr[...]
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Pagina 27
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 27(35) resulting requirements. For Airfreight only the cooperation with "regulated representatives" is allow ed. Alternatively the cooperation with service provider s is allowed who do not have the admittance to the "regulated representative&quo[...]
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Pagina 28
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 28(35) 4.0 Logistics Quality 4.1 Supplier Performance Assessment (LEB) − Logistics The aim of Supplier Performance Assessment (LEB) is to provide an objective overall analysis of the purchase decision. It also provides a systematic, comprehensive assessment [...]
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Pagina 29
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 29(35) Logistics complaints are recorded and evaluated according to the category of failure (see attach ment 2) and the costs incurred. In the event of non-conformance with the standards set out in the Supplie r Logistics Manual, or the site-specific standards[...]
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Pagina 30
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 30(35) 5. Outlook BOSCH is continuously striving to improve its in coming and outgoing logistics processes. This means that the requirements placed on suppliers will continue to ch ange in future. The goal is to formulate standardized requirement s and to limi[...]
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Pagina 31
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 31(35) 6. Abbreviations 3PL Third Party Logistics: Integrated external logistics service provider (transport and/ or warehousing) ABS Acrylonitrile-butadiene-styrene AIAG Automotive Industry Action Group ASN Advanced Shipping Notice AT Working day BPS Bosch Pr[...]
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Pagina 32
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 32(35) Milkrun transportation concept with predetermined routes and regular transport intervals ODETTE Organization for Data Exchange by Tele Transmission in Europe PE Polyethylene PP Polypropylene PPS Production planning system PS Polystyrene PVC Polyvinyl ch[...]
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Pagina 33
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 33(35) 7. Attachments Attachment 1 Supplier Result Assessment (LEB) : Criteria of the logistics result (LR) Attachment 2 Categories of logistics complaints[...]
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Pagina 34
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 34(35) Attachment 1: Supplier Result Asse ssment (LEB): Logistics Result (LR) (Assessment Period till 31.12.2006) The current valid LEB is availabl e from the responsible RB contact.[...]
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Pagina 35
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 35(35) Attachment 2: Categories/subcate gories of logistics complaints Quantity differencess (MD): - Higher than ASN / delivery note - Lower than ASN / delivery note Delivery notes (LP): - No ASN at delivery - incorrect /missing DN data - deviation between ASN[...]