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Un buon manuale d’uso
Le regole impongono al rivenditore l'obbligo di fornire all'acquirente, insieme alle merci, il manuale d’uso Cisco Systems 4. La mancanza del manuale d’uso o le informazioni errate fornite al consumatore sono la base di una denuncia in caso di inosservanza del dispositivo con il contratto. Secondo la legge, l’inclusione del manuale d’uso in una forma diversa da quella cartacea è permessa, che viene spesso utilizzato recentemente, includendo una forma grafica o elettronica Cisco Systems 4 o video didattici per gli utenti. La condizione è il suo carattere leggibile e comprensibile.
Che cosa è il manuale d’uso?
La parola deriva dal latino "instructio", cioè organizzare. Così, il manuale d’uso Cisco Systems 4 descrive le fasi del procedimento. Lo scopo del manuale d’uso è istruire, facilitare lo avviamento, l'uso di attrezzature o l’esecuzione di determinate azioni. Il manuale è una raccolta di informazioni sull'oggetto/servizio, un suggerimento.
Purtroppo, pochi utenti prendono il tempo di leggere il manuale d’uso, e un buono manuale non solo permette di conoscere una serie di funzionalità aggiuntive del dispositivo acquistato, ma anche evitare la maggioranza dei guasti.
Quindi cosa dovrebbe contenere il manuale perfetto?
Innanzitutto, il manuale d’uso Cisco Systems 4 dovrebbe contenere:
- informazioni sui dati tecnici del dispositivo Cisco Systems 4
- nome del fabbricante e anno di fabbricazione Cisco Systems 4
- istruzioni per l'uso, la regolazione e la manutenzione delle attrezzature Cisco Systems 4
- segnaletica di sicurezza e certificati che confermano la conformità con le norme pertinenti
Perché non leggiamo i manuali d’uso?
Generalmente questo è dovuto alla mancanza di tempo e certezza per quanto riguarda la funzionalità specifica delle attrezzature acquistate. Purtroppo, la connessione e l’avvio Cisco Systems 4 non sono sufficienti. Questo manuale contiene una serie di linee guida per funzionalità specifiche, la sicurezza, metodi di manutenzione (anche i mezzi che dovrebbero essere usati), eventuali difetti Cisco Systems 4 e modi per risolvere i problemi più comuni durante l'uso. Infine, il manuale contiene le coordinate del servizio Cisco Systems in assenza dell'efficacia delle soluzioni proposte. Attualmente, i manuali d’uso sotto forma di animazioni interessanti e video didattici che sono migliori che la brochure suscitano un interesse considerevole. Questo tipo di manuale permette all'utente di visualizzare tutto il video didattico senza saltare le specifiche e complicate descrizioni tecniche Cisco Systems 4, come nel caso della versione cartacea.
Perché leggere il manuale d’uso?
Prima di tutto, contiene la risposta sulla struttura, le possibilità del dispositivo Cisco Systems 4, l'uso di vari accessori ed una serie di informazioni per sfruttare totalmente tutte le caratteristiche e servizi.
Dopo l'acquisto di successo di attrezzature/dispositivo, prendere un momento per familiarizzare con tutte le parti del manuale d'uso Cisco Systems 4. Attualmente, sono preparati con cura e tradotti per essere comprensibili non solo per gli utenti, ma per svolgere la loro funzione di base di informazioni e di aiuto.
Sommario del manuale d’uso
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Pagina 1
Corporate Headquarters: © 20 06 Cisco Syst ems, Inc. All rights reserved. Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Revised Mar ch 31, 2006 This document pro vides instructions for inte grating the phone system with Cisco Unity. Integration Tasks Before d[...]
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2 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Requirements Task List to Make Changes to an Integration Use the following task list to make chang es to an integrat ion after it has been cr eated. 1. Start the Ci sco Un ity T eleph ony Integration Man age[...]
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3 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Integrat ion Description • The phone system ready fo r the inte gration as described in the installation guide for the phone system. Cisco Unity Server • The applicable v oice cards, installed. For det[...]
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4 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Integration Description Configuration for 25 to 48 Ports A vaya Def inity/PBXLink integrations wi th 25 to 48 ports can use one of the foll ow ing conf igurations (others are possible): • (Recommended) A s[...]
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5 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Integrat ion Description Figur e 2 Ser ial Connections Between Multiple PBXLink Bo xes and Cisco Unity Integration Functionality The A vaya Def inity/PBXLink inte gration with Cisco Unity provides the foll[...]
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6 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Planning How the Voice Messaging Ports W ill Be Used by Cisco Unity Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Before programming the phon e system, y ou n eed t o pl an ho w the voic[...]
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7 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Planning How the Voice Messaging Po rts Will Be Used by Cisco Unity • The number of calls Cisco Unity w ill an swer when call traff ic is at its peak. • The expected length of each message that callers[...]
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8 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Programming the Avaya Definity/PBXLink Phone System If you use programmi ng options ot her than those supplied in the follo wing procedure, the performance[...]
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9 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phon e Syste m Step 2 Use the Add Station <extension number> command (for e xample, Add Station 2999 ) to assign an extension n umber for each digital lin e to [...]
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10 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Step 3 Set the applicable feature b utton assignments depe nding on the number of PBXLink digital ports and whether load balancing is used. If there is a [...]
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11 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phon e Syste m If there are three PBXLink digital ports and load balancing is used, set the feature b utton assignments as sho wn in Ta b l e 8 , Ta b l e 9 , and Ta[...]
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12 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System If the phone syst em has 1 to 8 v o ice messaging ports or if it does not ha ve vectoring capabili ty , do the procedure “ T o Set U p Coverage Paths fo[...]
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13 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phon e Syste m For a system with two PBXLink dig ital ports, use the foll o wing exampl e, which bridges e very second extensio n to Port A and the r emaining ext en[...]
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14 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System For a system with three PBXLink digital ports, u se the follo wing example, which bridges e very third extension t o Port A, another thi rd of the ex tens[...]
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15 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phon e Syste m 05 route to number 2 004 if uncondition ally 06 route to number 2 005 if uncondition ally 07 route to number 2 006 if uncondition ally 08 route to num[...]
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16 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System After programming the phone system, it i s necessary to set up the direct lines for u sers on the phone system. To Set Up User Phones Step 1 Use the Chang[...]
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17 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Setting Up the PBXLink Box When setting up the PBXLink bo x, you can access the conf iguration menus through the display p anel and bu ttons on the PBXLink b ox. For details, re[...]
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18 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box Step 18 Click Send . Step 19 When the fir mware upgrad e is complete, e xit HyperT erminal. Step 20 Repeat Step 5 through Step 19 for all remaining PBXLink box es. Step 21 Connect[...]
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19 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 17 On the PBX Option s menu, press the Up o r Do wn arro w to select Conf igure P ort A and press OK . Step 18 On the Configure Port A me nu, press the Le ft or Right a rro[...]
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20 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box Step 8 After all the odd-numbered v oice messaging ports are set, press Cance l . Step 9 On the Port A L TNs menu, press Cancel . Step 10 On the SMDI Optio ns menu, press the Up o[...]
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21 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box To Set Up the Port LTNs for Two PBXLink Dig ital Ports on Two PBXLink Boxes Step 1 On the f irst PBXLink box, conf irm that the PBXLink Integr ation option is set t o Stopped b [...]
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22 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box Step 16 On the Port A L TNs menu, press th e Up or Do wn arro w to select Mode of Operation and press OK . Step 17 On the Mode of Operation menu, press the Right or Left arro w to[...]
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23 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 7 In the Setup Random L T Ns field, enter the v oice messaging port v alues (not the e xtension) for the f irst set of vo ice messaging port as sho wn in the follo wing tab[...]
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24 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box Step 20 After all of the vo ice messaging ports in the second set are set, press Cancel . Step 21 On the Port A L TNs menu, press Cancel . Step 22 On the SMDI Optio ns menu, press[...]
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25 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 4 On the Port A L TNs menu, press th e Up or Do wn arro w to select Mode of Operation and press OK . Step 5 On the Mode of Operation menu, press the Right or Left arro w to[...]
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26 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box b. On the Conf iguration menu, press the Up or Do wn arrow to select Integration . c. Confir m that the Inte gration op tion is set to Stopped. If the Inte gration op tion is set [...]
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27 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 2 On the Conf iguration menu, press the Up or Do wn arrow to select SMDI Opt ions and press OK . Step 3 On the SMDI Optio ns menu, press the Up or Do wn arro w to select Po[...]
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28 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box Step 20 After all of the vo ice messaging ports in the second set are set, press Cancel . Step 21 On the Port A L TNs menu, press Cancel . Step 22 On the SMDI Optio ns menu, press[...]
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29 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Creating a New Integration w ith th e Avaya Definity/PBXLink Phone System Step 34 On the SMDI Optio ns menu, press Cancel . Step 35 On the Conf iguration menu, press the Up or Do wn arrow to select Integr[...]
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30 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Creating a New Integratio n with the Avaya Definity/PBXLink Phone System Step 10 On the Select Serial Inte gration Packet Setti ngs page, enter the foll owi ng settings, then cl ick Next . Step 11 On the Se[...]
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31 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Creating a New Integration w ith th e Avaya Definity/PBXLink Phone System Step 15 (Cisco Unity 4.2 and later only) On the Reassign Call Handl ers page, any call hand lers whose pho ne system integ ration [...]
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32 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Creating a New Integratio n with the Avaya Definity/PBXLink Phone System For best perfo rmance, use the first v oice messaging ports f or incoming calls and the last ports to di al out. This helps minimize [...]
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33 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Testing the Inte gration If your phone system u ses MWI extens ion numbers that be gin with zero (for e xample, 0123 or 09876), do the follo wing procedure. To Enable MWI Extensions That Begin with Zero S[...]
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34 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Testing the Integration c. Select New Exchange Subscriber . d. On the Add Subscriber page, enter the applicable in formation. e. Click Add . If your message store is IBM Lotus Domin o, do the follo wing: a.[...]
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35 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Testing the Inte gration To Test an External Call with Release Transfer Step 1 From Phone 2, enter the access c ode necessary to get an outside line, then enter t he number outside callers use to dial dir[...]
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36 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Testing the Integration To Set Up Supervised Transfer on Cisco Unity Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Call T ransfer page. If the name of th e test subscr[...]
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37 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Integrating a Secondary Se rve r for Cisco Unity Failover Integrating a Secondary Server for Cisco Unity Failover The Cisco Unity failov er feature enab les a secondary server to provide voice messaging s[...]
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38 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Integrating a Seconda ry Serv er for Cisco Unity Failover Figure 3 Con nections Between the P h one Syst em and Cisco Unity Servers The primary and secondary servers act in the follo wing manner: • When t[...]
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39 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Integrating a Secondary Se rve r for Cisco Unity Failover Step 8 At the prompt to restart th e C isco Unity services , click Ye s . Note When restarting the Cisco Unity se rvices, use the UTIM prompt inst[...]
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40 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Changing the Settings fo r an Existing Integration Step 24 If you are using Cisco Unity version 4.0(4) or later and hav e not upgraded from an earlier version, skip the remaini ng steps. Otherwise, on the W[...]
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41 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Using Alternate Exte nsions a nd MWIs Deleting an Existing Integration Step 8 If prompted, restart th e Cisco Unity services. Deleting an Existing Integration If you want t o delete an exist ing inte gration (for e xample, you hav e replaced the phone sy stem[...]
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42 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Using Altern ate E xtensions and MWIs Alternate Extensions • Offer easy message access on direct calls from a ce ll phone, home phone, or phone at an alternate work site (assu ming that the phone number i s pass ed along to Cisco Unity from these other p hone[...]
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43 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Using Alternate Exte nsions a nd MWIs Alternate MWIs To Add Administrator-Defined Alternate Extensions Step 1 In the Cisco Unity Administrator, go to an y Subscribers > Alternate Extensions page. Step 2 In the Administrator -Defined Alternate Extensio ns t[...]
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44 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Using Altern ate E xtensions and MWIs Alternate MWIs Setting Up Alternate MWIs Cisco U nity ca n activate alternate M WIs. N ote tha t depending on the phones and phone systems, some additional phone system pr ogramming may be necessary . Refer to the installat[...]
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45 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Documentati on and Technica l Assistance Conventions Appendix: Documentation and Technical Assistance Conventions The A vaya Def inity Gx/PBXLink In te gration Guide for Ci sco Unity 4.0 uses the follo wing con ventions. The A vaya Def inity Gx/PBXLink In te [...]
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46 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Documen ta tion and Technical Assistance Obtaining Documentation Caution Means re a d e r b e c a re f u l . In this situation, you might do something that could result in equip ment damage or loss of dat a. For descripti ons and URLs of Cisco Unity documentati[...]
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47 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Documentati on and Technica l Assistance Documentation Feedback Nonregistered Cis co.com users c an order tec hnical docu mentatio n from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by callin g 1 866 463-3487 in the United States and Can ada, or else where by c[...]
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48 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Documen ta tion and Technical Assistance Obtaining Technica l Assistance • For N onemer gencies — psirt@cisco.com In an emer gency , you can also reach PSIR T by telephone: • 1 877 228-7302 • 1 408 525-6532 Ti p W e encourage you to use Pretty Good Pri [...]
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49 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Documentati on and Technica l Assistance Obtaining Technical Assistance output. Search results sho w an illustration of your product with the serial n umber label location highlighted. Locate the serial numb er label on your pr oduct and record the informat i[...]
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50 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Documen ta tion and Technical Assistance Obtaining Additional Publ ications and Information Obtaining Additional Publications and Information Information about Cisco products, techno lo gies, and netw or k solutions is a v ailable from v arious online and print[...]
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51 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Documentati on and Technica l Assistance Obtaining Additional Public ations and Information • W orld-class networking training is av ailable from Cisco. Y ou can view curren t of ferings at this URL: http://www .cisco.com/en/US/ learning/inde x.html Any Int[...]
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52 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Documen ta tion and Technical Assistance Obtaining Additional Publ ications and Information[...]