Cisco Systems 7937G manuale d’uso

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Join Join other calls already on a line to create a conference MeetMe Host a Meet-Me conference Message Set up, check, or listen to voice messages more Display additional softkeys New Call Make a new call Park Park a call and display it PickUp Answer a call ringing in your group Play Hear a selected ring type Redial Redial the most recently dialed [...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your C onference Station 4 Connecting the Conferen ce Stat[...]

iv OL-11559-02 Transferring Calls 19 Forwarding All Calls to Another Number 19 Making Conference Ca lls 20 Understanding Type s of Conference Calls 20 Starting and Joining a Standard Conference 21 Starting or Joining a Mee t-Me Conference Call 22 Advanced Ca ll Handling 23 Speed Dialing 23 Picking Up a Redirected Call on Your Conference Station 24 [...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 v Using Your Personal Ad dress Book on the Web 38 Configuring Fast Dials on the Web 39 Using the Address Book Synchroniza tion Tool 40 Setting Up Speed Dialing on the Web 40 Setting Up Conference Station Services on the Web 41 Controlling User Sett[...]

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Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 1 Getting Started Using this Guide This guide provides y ou with an overview of the feat ures available on your Cisco U nified IP Conference Station 7937G. Y ou can read it completely for a solid understanding of your conference station’ s capabi[...]

2 OL-11559-02 Finding Additional Information Y ou can access the most current conference station documentation on the W orld Wide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/c_ipp hon/index.htm Y ou can access the Cisco website at this URL: http://www.cisco.com/ Y ou can access international Ci sco websites from this UR[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 3 Cisco cannot guarantee the performance of the syst em because Cisco has no control over the quali ty of external devices, cables, and conne ctors. The syst em will perform a dequately when suitable devices are attached using go od quality cables [...]

4 OL-11559-02 Connecting Your Conference Station Y our system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to the corporate IP telephony network. If that is not the case, refer to the following graphics and ta bles to connect the conference station. Connecting the Conference Station to the Network The followi[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 5 Connecting Optional External Microphones Y ou can connect optional external microphones. See the graphic below . 185260 Connecting an Optional Third-P arty Wireless Microphone Kit Y ou can connect an optional third-party wireless microphone kit. [...]

6 OL-11559-02 Connecting Conference Station Using an Optional External Power Source If you connect the conference station to the networ k using an external power source, you must use a power interface cable a nd an external power su pply . These items are option al and are not included in the conference stati on package. The followi ng graphic and [...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 7 Registering with TAPS After the conference stat ion is connected to the ne twork, your system administrator might ask you to auto-register the conference station using T APS (T ool for Au to-Registered Phones Support). T APS might be used either [...]

8 OL-11559-02 An Overview of Your Conference Station Y our Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides voice communication over the same data network that your computer uses. It allows you to place and receive calls, put calls on hold, transfe r calls, make conference calls, and so on. In addition to[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 9 Item Description For more information, see... 1 LED indicators Three multi-color LED indicators provide call status information: • Off: Ready , Call State Off • Solid amber: Powering On • Solid red: Powering On, Mute, or Vo i c e Message ?[...]

10 OL-11559-02 8 V olume Down button Lowers the volume of the speaker (off-hook) and the ringer (on-hook). Customizing Rings and Message Indicators, page 29 . 9 Mute button T oggles the Mute feature. Using Mute, page 18 . 10 Keypad Allows you to dial phone numbers, enter letters, and choose menu items. Basic Call Handling, page 15 . 11 Redial butto[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 11 Understanding Lines vs. Calls T o avoid confusion about lines and cal ls, refer to these descriptions: • Line—A line corresponds to the directory number that others can use to call you. Each conference station supports one line only . T o se[...]

12 OL-11559-02 Understanding Display Screen Features Y ou can use the following graphic and tab le to see wh at your conference station display screen looks like with active calls and feature menus open. 1 2 3 4 5 Item Description 1 Conference station directory number Displays the current time, date, and number (d irectory number) of your conferenc[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 13 Choosing Menu Items There are thre e ways to choose menu i tems on the conferenc e station’ s display scre en. T o choose a display screen item... Do this... By softkey Press the Select softkey . By navigating (scrolling) Press the appropriate[...]

14 OL-11559-02 Understanding Feature Availability Depending on the conference station system configuration, fea tures included in this guide might not be available to you or might work differently on the conference station. Contact your support desk or system administrator for in formation about feature operation or ava ilability .[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 15 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature availa bility can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways t[...]

16 OL-11559-02 Placing a Call—Additional Options Y ou can place calls using special features and services that might be available on the conference station . See your system administrator for more information about these additional options. If you want to... Then.. . For more information, see... Speed Dial a number Do one of the follow ing: • C[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 17 Answering a Call Y ou can answer a call by simply pressing the Off-hook button, or you can use other options if they are available on the conference stat ion. If you want to... Then... For more information, see... Switch from a connected call to[...]

18 OL-11559-02 Tips • Engaging the Hold feature typically generates music or a beeping tone. • A held call is indicated by the Hold icon: Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use Mute either in conjunction with the confer ence station or the external microphones. If you want to...[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 19 Transferring Calls T ransfe r redirects a connected call. The target is the number to which you want to tra nsfer the call. If you want to... Then... T ransfer a call w ithout talking to the transfer recipient 1. From an active call, press Tr a [...]

20 OL-11559-02 Tips • Enter the call forward target number exactly as you would dial it from the conference station. For example, enter an acce ss code or the area code, if necessary . • Y ou can f orward you r calls to a traditional analog telephone or to another IP conference station, although your system administrator might restrict the call[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 21 Meet-Me Conference Calls Y ou can create a Meet-Me conferen ce by calling the M eet-Me conference station numb er at a specified time. For additional instructions, see Starting or Joining a M eet-Me Conference Call, page 22 . Starting and Joinin[...]

22 OL-11559-02 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allow s you to start or join a conference by dialing th e conference number . If you want to... Then... Start a Meet-Me conferenc e 1. Obtain a Meet-Me conf erence stat ion number from your system administr ator . 2. Distribute the number to participants. 3. When you [...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 23 Advanced Call Handling Advanced call-handling tasks involve special features that your system admin istrator might configure for the Cisco Unified IP Conference S tation 7937G depending on your call-handling needs and work environment. Speed Dia[...]

24 OL-11559-02 Picking Up a Redirected Call on Your Conference Station Call PickUp allows you to answer a call that is ringing on a coworker’ s conference station by redirecting the call to your conference station. Y ou mi ght use Call PickUp if you share ca ll-handling with coworkers. If you want to... Then... Answer a call that is ringing on an[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 25 Storing and Retrieving Parked Calls Y ou can park a call when you w ant to store the call so that you or someone el se can retrieve it from another conference station in the Cisco Unified Communications Ma nager system (for example, a conference[...]

26 OL-11559-02 Privacy If you do not want coworkers who share your line to see information ab out your calls, enable the Privacy feature. The Privacy feature also prev ents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 27 . Note The maximum number of calls tha t a shared line supports can [...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 27 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a conference station line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselv es to) your calls. Y our system a[...]

28 OL-11559-02 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily co nfigure a conference station as your own. Once you log in to EM, the conference station adopt s your user profile, including the conference station line, fea tures, established services, and web-based setti ngs. Y our syste m administrato r must[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 29 Changing Conference Station Settings Y ou can personalize your Cisco Unified IP Con ference Station 7937G by adjusting the ring type and volume, the display screen, and voice message indicators. Customizing Rings and Message Indicators Y ou can [...]

30 OL-11559-02 Customizing the Conference Station Display Screen Y ou can adjust the characteristics of y our conference station’ s display screen. If you want to... Then... Change the display screen contrast 1. Choose > Settings > User Preferences > Contrast . 2. T o adjust the contrast settings, press Up or Down . 3. Press Save . Chang[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 31 Using Call Logs and Directories This section describes how you can use call logs and directories on your Cisco Unified IP Conference Station 7937G. T o access both features, use the Directories button . Using Call Logs Y our conference station m[...]

32 OL-11559-02 Directory Dialing Depending on configuration, th e conference statio n can provide both corporate and personal directory features: • Corporate Directory—Corporate co ntacts that you can access on the conference station. Corporate Directory is set up and maintained by your sy stem administrator . • Personal Directory—Personal [...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 33 Using Personal Directory on Your Conference Station The Personal Directory featur e set contains your PAB and Fast Dial s. This section describes how to set up and use Personal Directory on th e conference sta tion. T o use Personal Directory on[...]

34 OL-11559-02 Add a new P AB entry 1. Access Personal Directory , and then choose Personal Address Book . 2. Press Submit . 3. Press New . (Y ou may need to press the more softkey to see New .) 4. Use the conference station keypad to enter a name and email information. 5. Choose Phones, and then use the keypad to enter phone numbers. Be sure to in[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 35 Tips • Y our system administrator can provide y ou the userID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary . Ask your system [...]

36 OL-11559-02 Accessing Voice Messages T o access voice messages, use the Msgs softkey . Note Y our company determines the voi ce message service tha t the Cisco Uni fied IP Conference Station 7937G system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... T[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 37 Using the User Options Web Pages Y our Cisco Unified IP Conference Station 7937G is a network device that ca n share information with other network devices in your company , includi ng your personal computer . Y ou can use your computer to log i[...]

38 OL-11559-02 Using Personal Dire ctory on the Web The Personal Directory feature set that you ca n access on your computer consists of: • A Personal Address Book (P AB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer Note Y ou can also access P AB and Fast Dials from the conference station. See Using Personal D[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 39 Configuring Fast Dials on the Web This section describes how to assign Fast Dials fr om your User Options web pages. T o access your User Options web pages, see Accessing Your User Options Web Pages, page 37 . If you want to... Then do this afte[...]

40 OL-11559-02 Tips • Y ou can create up to 500 fast dial and P AB entries. • When you create a new fast dial entry without using a P AB entry , the fast dial entry is labeled “Raw” in your User Options web pages. The entry does not display a configurable text label and does not have a matching entry in your P AB. Using the Address Book Syn[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 41 This section describes how to set up speed dialing features from your User Options web pages. T o access your User Options web pages, see Accessing Your User Options Web Pages, page 37 . If you want to... Then do this after you log in... Set up [...]

42 OL-11559-02 This section describes how to configure conference st ation services using your User Options web pag es. T o access your User Options web pages, see Accessing Your User Options Web Pages, page 37 . If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device . 2. If you have more than o[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 43 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Y our PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mob[...]

44 OL-11559-02 Controlling Line Se ttings on the Web Line settings include call-forwarding, voice message indi cators, ring types, and line text labels that you set up for your conference station. Note • Y ou can set up call forwarding directly on the co nference station. See Forwarding All Calls to Another Number, page 19 . • T o learn about p[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 45 Change the audible message indicator setting 1. Choose User Options > Device . 2. If you have more than on e device, select a devic e. 3. Click Line Setti ngs . 4. In the Audible Message W aiting Indicato r area , choose a policy from the Aud[...]

46 OL-11559-02 Using Cisco WebDialer Cisco W ebDialer allo ws you to make calls on your confer enc e station to directory contacts by clicking items in a web browser . Y our system admini strator must set up this feature for you. If you want to... Then... Use Cisco W ebDialer with your Cisco Unified Communications Manager User Options directory 1. [...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 47 Log out of Cisco We b D i a l e r Click the logout icon in the Make Call or Hang Up page. Set up, view , or change Cisco We b D i a l e r preferences Access the Preferences pag e. The Preferences page appears the first time that you use Cisco W [...]

48 OL-11559-02 Understanding Additional Configuration Options Y our system administrator can configure y our Ci sco Unified IP Conference Station 7937G to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some config uration options that you might want to discuss w[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 49 Answer calls frequently or handle calls on someone’ s behalf Ask your sy stem administ rator to se t up the AutoAnsw er feature for the conference station. See Using Auto Answer, page 28 . W ant to temporarily apply the conferenc e station num[...]

50 OL-11559-02 Troubleshooting Your Conference Station This section provides troubleshooting information fo r the Cisco Unified IP Conference Station 7937G. General Troubleshooting This section provides information to help you troubleshoot genera l problems with the conference stat ion. For more and detailed informat ion, see your system administra[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 51 Viewing Conference Station Administration Data Y our system administrator might as k you to access admi nistration data on the conference station for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choo[...]

52 OL-11559-02 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and vari ous services tha t you can use during the warranty period. Y our formal W arranty St atement, including the warranties and license agreements applicable to Cisco software, i s availabl e on Cisco .com. Follow these st[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 53 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Ac[...]

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Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 55 Index A abbreviated dials about 23 setting up 40–41 using 23 Address Book Synchronizer 40 administration data, viewing 51 answering calls 17 applications button, about 10 ASCII label field support 41 AutoAnswer 28 B barge and privacy 27 and sh[...]

56 OL-11559-02 suspicious 27 transferring 19 cBarge about 20 using 26 See also barge Cisco Extension Mobility 16, 28 Cisco Unified Communications Manager Address Book Synchronizer 40 User Options web pages 37–47 Cisco Unified IP Conference Station 7937G. See conference station Cisco WebDialer, using 16, 46–47 conference calls 20–22 conference[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 57 feature menus 13 features, availabi lity of 14, 48 forwarding calls 19–20, 44 G going off-hook 15 GPickUp 24 H hanging up, options for 17 headset, hanging up with 17 hold and switching calls 18 and transferring 19 using 17 I icons for call sta[...]

58 OL-11559-02 P PAB about 32 accessing 33 using from conference station 16, 33–34 using from web page 38–39 Park 25 parked call, retrieving 17, 25 password, changing 43 Personal Address Book. See PAB personal directory about 32 using from web page 38–40 using on conference station 33–34 PickUp 24 PIN, changing 43 placed calls, viewing 31 p[...]

Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 59 T TAPS 7 Tool for Auto-Registered Phones Support 7 transferring calls 19 troubleshooting general 50 See also QRT U User Options web pages 37–47 V voice mail settings, changing 29, 44–45 volume, adjusting for ringer 29 W warnings, safety 2 we[...]

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