Cisco Systems 8.6 manuale d’uso

Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone A dministration Guide f or Cisco Unif ied Communications Manager 8.6 (SCCP and SIP) For Cisco Unif ied IP Phones 7962G, 7 942G, 796 1G, 7961G-GE, 7941G, [...]

THE SPECIFICATION S AND INFORMAT ION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJECT T O CHANGE WITH OUT NOTICE. A LL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICAT ION OF ANY[...]

iii Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Security Guid elines xiii Cisco Product Security Overview xiii Document Conventions xiii CHAPTE[...]

Contents iv Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Commu nications Manager Administrations 1-2 2 Installing Cisco Unified IP Phones 1-25 Checklist for Installing the Cisco Unified IP Phones 1-25 CHA[...]

Contents v Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Enabling a Wireless Headset on the Cisco Unifie d IP Phones 3-5 Using External Devices 3-5 Installing the Cisco Unified IP Phones 3-6 Attaching a Cisco Unified IP Phone Expan sion Module 3-9 Feature Key Capacity Increas e [...]

Contents vi Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 ITL File Submenu 4-41 Trust List Menu 4-43 802.1X Authenticatio n and Status 4-44 VPN Configur ation 4-46 Connecting to VPN 4-46 VPN Configuration Setting s 4-47 CHAPTER 5 Configuring Featur es, Templates, Services, an[...]

Contents vii Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 CHAPTER 7 Monitoring the Cisco Un ified IP Phones Remotely 7-1 Accessing the Web Page for a Phone 7-2 Disabling and Enabling Web Page Ac cess 7-3 Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Pro tocols 7-4 De[...]

Contents viii Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Identifying Intermittent Network Outages 9-7 Verifying DHCP Settings 9-7 Checking Static IP Add ress Settings 9-7 Verifying the Voice VLAN Configur ation 9-7 Verifying that the Phones Have Not Been Intentionally Rese[...]

Contents ix Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX D Technical Specif ications D-1 Physical and Operating E nvironment Specificatio ns D-1 Cable Specificatio ns D-2 Network and Access P ort Pinouts D-2 APPENDIX E Basic Phone Administration Steps E-1 Example User [...]

Contents x Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01[...]

xi Cisco Unified IP Phone Administration Guid e for Ci sco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Preface Overview Cisco Unif ied IP Phone Administr ation Guide for Cisco Unif ied Communications Manag er 8.6 (SCCP and SIP) pro vides the informatio n you need to understand , install, conf igure, mana ge, and troubleshoot the p[...]

xii Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Preface Related Documentation For more info rmation about Cisco Unif ied IP Phones or Cisco Unified Communicati ons Manager, refer to the follo wing publications: Cisco Unif ied IP Phone 7900 Series These publications are av a[...]

xiii Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Preface Obtaining Documentation, Obtaining Support, and Security Guidelines For info rmation on obtaining documentatio n, obtaining support, pro viding documentation feedback, security g uidelines, and also re commended aliases [...]

xiv Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Preface Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the publication. Caution Means re a d e r b e c a re f u l . In this situation, you might do something that cou[...]

CH A P T E R 1-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 1 An Overview of the Cisco Unified IP Phones The Cisco Unif ied IP Phones 7962G, 7942 G, 7961G, 7961G-G E (gigabit Ethernet v ersion), 7941G, and 7941G-GE (gigabit Ethernet v ersion) are full-feature telephones tha[...]

1-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7[...]

1-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Figur e 1 -2 Cisco Unified IP Phone 7942G Figur e 1 -3 Cisco Unifi[...]

1-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Figur e 1 -4 Cisco Unified IP Phone 7941G and 7941G-GE Ta b l e 1[...]

1-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unif ied IP Phones support se veral industry-standar d and Cisco networking protocols required f[...]

1-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? Cisco Discovery Protocol (CDP) CDP is a de vice-discov ery protocol that runs on all Cisco -manufactured equipment. Using CDP , a device [...]

1-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? Internet Protocol (IP) IP is a messaging protocol that addresses and sends packets across th e network. T o communicate using IP , network[...]

1-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? IPv6 Support on Cisco Unified IP Phones The Cisco Unif ied IP Phones uses the internet proto col to provide v oice communication ov er th[...]

1-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? 6 (IPv6) is an updated v e rsion of the current I nternet Protocol, IPv4. IPv6 uses a 1 28-bit addr[...]

1-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? Feature Overview Cisco Unif ied IP Phones pro vide traditional telephon y functionality , such as[...]

1-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Fea t ures for Cisco Unified IP Ph ones Related Topic • T ele phony Features A vailable for the Cisco Unified IP Phone, page 5-1 Configuring Network[...]

1-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Pho nes Ta b l e 1 -3 Cisco Un ified IP Phones and Cisco Unified Communications M anager Secur ity  To p i c s T opi[...]

1-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Fea t ures for Cisco Unified IP Ph ones Overview of Supported Security Features Ta b l e 1-4 pr ovi de s a n ove r vi ew of t he s ecurity features th[...]

1-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Pho nes File auth entication V alidates digitally signed f iles that the phone do wnloads. The phone v alidates the sig[...]

1-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Fea t ures for Cisco Unified IP Ph ones Related Topics • Understanding Security Prof iles, page 1-15 • Identifying Auth enticated, Encrypted , and[...]

1-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Pho nes In an authenticated call, al l devi ces participating in the establishment of the call are trusted devices, and[...]

1-17 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Fea t ures for Cisco Unified IP Ph ones Establishing and Identifying Protected Calls A protected call is established when y our phone, and the phone o[...]

1-18 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Pho nes Ta b l e 1 -6 Security R estr ictions with Conf er ence Calls Initiator’ s Phone Security Level Feature Used [...]

1-19 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Fea t ures for Cisco Unified IP Ph ones Supporting 802.1X Authenticati on on Cisco Unified IP Phones These sections pro vide information about 802.1X [...]

1-20 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Pho nes • Cisco Catalyst Switch (or ot her third-party switch )—The switch must support 802.1X, so it can act as th[...]

1-21 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Reducing Power Con sumption on the Phones Security Restrictions A user cannot bar ge into an encr ypted call if the phon e that is used to bar ge is not configured for encry[...]

1-22 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring a nd Installing Cisco Unified IP Phones • Auto-registration • Cisco Unif ied Communications Manager Admini stration • Bulk Administration T oo[...]

1-23 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Con figuring and Installing Cisco Unified IP Phones Ta b l e 1 -7 Checklist f or Configur ing the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communi[...]

1-24 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring a nd Installing Cisco Unified IP Phones 5. Customize softkey templates. Adds, deletes, or changes order of softkey features that display on the user[...]

1-25 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Con figuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to t he Cisco Unified Communi cations Mana[...]

1-26 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring a nd Installing Cisco Unified IP Phones Ta b l e 1 -8 Checklist for Installing the Cisco Unified IP Phones Ta s k Pur pose For More Information 1. C[...]

1-27 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Con figuring and Installing Cisco Unified IP Phones 5. If you are conf iguring the network sett ings on the phone for an IPv4 network, you can set u p an IP addr[...]

1-28 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring a nd Installing Cisco Unified IP Phones 6. If you are conf iguring the network sett ings on the phone for an IPv6 network, you can set u p an IP add[...]

CH A P T E R 2-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 2 Preparing to Install the Cisco Unified IP Phones on Your Network Cisco Unif ied IP Phones enable you to communicate b y using voice o ver a data network . T o provide this capability , the Cisco Unified IP Phon e[...]

2-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork Understanding Interactions with Othe r Cisco Unified IP Tele phony Products Understanding How the Cisco Unified IP Phones Interact with Cisco Unified[...]

2-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network Providing Power to the Cisco Unified IP Phone s • V oice traff ic to and from the phone (auxil iary VLAN on the Cisco Catalyst 6000 series, for e xa[...]

2-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork Providing Power to the Cisco Unified IP Phones Power Guidelines Ta b l e 2-1 provides guideli nes for power ing the Cisco Unif ied IP Phones. Power O[...]

2-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network Understanding P hone Configuration Files Obtaining Additional Information about Power For relat ed information about po wer , refer to the documents s[...]

2-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork Understanding Phone Configuration Files If you conf igure security-related settings in Cisco Unif ied Communications Manager Administrati on, the pho[...]

2-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network Understanding the Ph one Startup Process Understanding the Phone Startup Process When connecting to the V oIP network, the Cisco Unified IP Phones go [...]

2-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork Adding Phones to the Cisco Unified Communi cations Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before install[...]

2-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase • Adding Phones with Auto-Registrati on and T APS, page 2-10 • Adding Phones[...]

2-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork Adding Phones to the Cisco Unified Communi cations Manager Database Note When you confi gure the cluster for mix ed mode through the Cisco CTL clien[...]

2-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Adding Phones with Cisco Unified Communications Manager Administration Y ou can[...]

2-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork Using Cisco Unified IP P hones with Diffe rent Protocols Related Topics • Adding Phones with Auto-Registrati on, page 2-9 • Adding Phones with A[...]

2-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network Determinin g the MAC Addre ss for a Cisco Unified IP Phones Converting an In-Use Phone from One Protocol to the Other For info rmation on ho w to con[...]

2-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork Determining the MAC Addr ess for a Cisco Unified IP Phones[...]

CH A P T E R 3-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 3 Setting Up the Cisco Unified IP Phones This chapter includes t he follo wing topics, which help you install the Cisco Unif ied IP Phones on an IP telephon y network: • Before Y ou Begin, page 3-1 • Understand[...]

3-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisc o Unified IP Phone Components Network Requirements For th e Ci sc o Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpo int in your[...]

3-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Understanding the Cisc o Unified IP Phone Components Network and Access Ports The back of the Cisco Unified IP Phones includes these ports: • Network port – Labeled 10/100 S[...]

3-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisc o Unified IP Phone Components Speakerphone By default, the wide band-capable sp eakerphone is enabled on the Cisco Unified IP Phon e. Y ou can disable the[...]

3-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Understanding the Cisc o Unified IP Phone Components Disabling a Headset Y ou can disable the headset b y using Cisco Unified Communi cations Manager Administration. If you do s[...]

3-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Installing the Cisco Unified IP Phones • Route the external de vice cables aw ay from the source of the RF or AF signals. • Use shielded cables for the external device, or u[...]

3-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Installing the Cisco Unified IP Phones 5. Connect a straight-throu gh Ethernet cable from the switch to the netw ork port labeled 10/100 SW on th e Cisco Unif ied IP Phones 7962[...]

3-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Installing the Cisco Unified IP Phones Figur e 3-2 Cisco Unified IP Phone 7962G and 7942G Cable Conne ctions Related Topics • Feature K ey Capacity Increase for Cisco Unif ied[...]

3-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Attaching a Cisco Unif ied IP Phone Expansion M odule Attaching a Cisco Unified IP Phone Expansion Module The Cisco Unifi ed IP Phone Expansion Module attaches to a Cisco Unif i[...]

3-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Attaching a Cisco Unified IP Phone Expansion Module T o add support for one e xpansion module on Cisco Unif ied IP Phone 7962G, in the Module 1 f ield, choose: • 7914 14-Butt[...]

3-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Adjusting the Placement of the Cisco Unified IP Ph one Use the Phone Butto n T emplate Conf iguration to configure th e butto ns. Cisco Unif ied Communications Manager includes[...]

3-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Adjusting the Placemen t of the Cisco Unified IP Phone Securing the Phone with a Cable Lock Y ou can secure the Cisc o Unified IP Phone to a desktop by using a laptop cable loc[...]

3-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Adjusting the Placement of the Cisco Unified IP Ph one Caution Use care not to damage wires o r pipes locate d inside the wall whe n securing screws to wall studs. Procedure St[...]

3-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Verifying the Pho ne Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has po wer connected to it, the phone be gins its startup process b y [...]

3-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Configuring Startup Network Settings Configuring Startup Network Settings If you are not u sing DHCP in your net work, you must conf igure these network sett ings on the Cisco [...]

3-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Configuring Security on the Cisco Unified IP Phones Note If a Settings Menu passw ord has been set up, SI P Phones present an “Enter password” prompt after you enter **#. S[...]

CH A P T E R 4-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 4 Configuring Settings on the Cisco Unified IP Phones Cisco Unif ied IP Phones includes man y confi gurable network an d dev ice settings that you may need to modify before the ph one is functional for you r us ers[...]

4-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Configuration Menus on the Cisco Unified IP Phones • Editing V alues, page 4-3 • Overvie w of Options Configurabl e from a Phone, page 4-4 • Network Co nfig[...]

4-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Configuration Men us on the Cisco Unified IP Ph ones When options are inaccessi ble for modification, a lock ed padlock icon appears on the configuration menus. Whe[...]

4-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Overview of Options Configurable from a Phone Related Topics • Displaying a Con figur ation Menu, page 4- 2 • Unlocking and Lock ing Options, page 4-2 • Ove[...]

4-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu Related Topics • Displaying a Conf iguration Menu, page 4-2 • Unlocking and Lock ing Options, page 4-2 • Editing V alues, page 4-3 [...]

4-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu For information about the k eys y ou can use to edit options, see Editing V alues, page 4-3 . Ta b l e 4-2 Netw or k Configur ation Me[...]

4-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. Note If the phone recei ves different domain names fr[...]

4-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu SW Port Configur ation Speed and dupl ex of the netw ork port. V alid values: • Auto Negotiate • 10 Half—10-BaseT/half duplex ?[...]

4-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu Ta b l e 4-3 describes the IPv4 configuration menu options. PC VLAN Allo ws the phone to interopera t e with third-party switch es that d[...]

4-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu Subnet Mask Subnet mask used b y the phone. 1. Unlock netw ork conf iguration options. 2. Set the DHCP option to No . 3. Scroll to th[...]

4-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu DHCP Address Releas ed Releases the IPv4 address assigned by DHCP . 1. Unlock netw ork conf iguration options. 2. Scroll to the DHCP Add[...]

4-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu TFTP Server 1 Primary T rivial File T ransfer Protocol (TFTP) server used by th e phone. If you are n ot using DHCP in yo ur network [...]

4-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu TFTP Server 2 Optional back up TFTP server that t he phone with an IPv4 address uses if the p rimary TFTP serv er is unav ailable. If ne[...]

4-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu Ta b l e 4-4 describes th e IPv6 configuration me nu options. Ta b l e 4-4 IPv6 Configuration Menu Options Option Description T o Cha[...]

4-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu IPv6 DNS Server 1 IPv6 DNS Server 2 Primary Domain Name System (DNS) serv er  (DNS Server 1) and optional backup D NS servers (DNS Se[...]

4-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu IPv6 TFTP Server 1 (SCCP phones only) Primary IPv6 T rivial File T ransfer Protocol (TFTP) server used b y the phone. If you are not [...]

4-17 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu Understanding DHCPv6 and Autoconfiguration Y ou can choose to conf igure the IP address and other network settings, such as th e TFTP se[...]

4-18 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Related Topics • Displaying a Con figur ation Menu, page 4- 2 • Unlocking and Lock ing Options, page 4-2 • Editing V alues, page[...]

4-19 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu Unified CM Configuration Menu The Unif ied CM Configur ation menu contains the op tio ns Unified CM1 , Unifi ed CM2, Unified CM3, Unif ie[...]

4-20 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu SIP Configuration Menu for SIP Phones Only The SIP Confi guration menu contains these sub-menus: • SIP General Conf iguration Menu, [...]

4-21 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu Related Topics • Displaying a Conf iguration Menu, page 4-2 • De vice Confi guration Menu, page 4-18 Line Settings Menu for SIP Phone[...]

4-22 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Related Topics • Displaying a Con figur ation Menu, page 4- 2 • De vice Confi guration Menu, page 4-18 Call Preferences Menu for S[...]

4-23 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu Related Topics • Displaying a Conf iguration Menu, page 4-2 • De vice Confi guration Menu, page 4-18 HTTP Configuration Menu The HTTP[...]

4-24 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Locale Configuration Menu The Locale Conf iguration menu displays infor mation about the user locale and the n etwork locale used by t[...]

4-25 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu NTP Configuration Menu for SIP Phones The NTP Conf iguration menu displ ays information about t he NTP server and mode conf iguration use[...]

4-26 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu UI Configuration Menu The UI Conf iguration menu displays the st atus of v arious user interface features o n the phone. Ta b l e 4-14[...]

4-27 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu W i deband Ha ndset UI Control Indicates whether the us er can configure the W i deband Ha ndset option in the phone u ser interface. Va [...]

4-28 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Media Configuration Menu The Media Configuration m enu displa ys whether the headset , wireless headset, speakerphon e, and video capa[...]

4-29 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu Recording T one Indicates whether a re cording tone (ofte n referred to as a beep tone ) i s enabled or disabled for the phone. If the re[...]

4-30 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Recording T one Duration Indicates the le ngth of time in milliseconds for which the beep tone plays. If the v alue you configure here[...]

4-31 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu Ethernet Configuration Menu The Ethernet Conf iguration menu incl udes the options that are described in Ta b l e 4-16 . Enterprise Adver[...]

4-32 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Security Configuration Menu The Security Configuration that you access directly from the Settings menu pr ovides information about v a[...]

4-33 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu QoS Configuration Menu The QoS Conf iguration menu displays information that r elates to quality of service ( QoS) for the phone. Ta b l [...]

4-34 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Network Configuration Menu The Network Con figuration menu displays de vice-specific netw ork config uration settings on the phone . T[...]

4-35 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu CDP: PC Port Indicates whet her CDP is supported on the PC port (default is en abled). Enable CDP on the PC port wh en Cisco VT Adv antag[...]

4-36 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Peer Firmwar e Sharing The Peer Firmware Sha ring feature provides these adv antages in high speed campus LAN sett ings: • Limits co[...]

4-37 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu LLDP-MED: SW Port Enables and disables Link Layer Discov ery Protocol Media En dpoint Discovery (LLDP-MED) on the switch port. Use th is [...]

4-38 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Related Topics • Displaying a Con figur ation Menu, page 4- 2 • Network Co nfigur ation Menu, page 4-5 Auto IP Conf iguration Disp[...]

4-39 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Security Configuration Menu Security Configuration Menu The Security Configuration that you access directly from the Settings menu pr ovides information about v ar[...]

4-40 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Security Configuratio n Menu CTL File Submenu The CTL File screen includes the options described in Ta b l e 4-21 . If a CTL fi le is installed on the phone, you[...]

4-41 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Security Configuration Menu Unlocking the CTL and ITL Files T o unlock the CTL and ITL files from the Secu rity Conf iguration screen, follow these steps: Procedur[...]

4-42 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Security Configuratio n Menu CAPF Server Common Name (from the Cisco Unified Co mmunications Manager Certificate) of the CAPF used by the phone. Also displays a [...]

4-43 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Security Configuration Menu Trust List Menu The T rust List menu provides a top-le vel menu containing CTL, I TL, and the Signed Co nfiguratio n submenus. The cont[...]

4-44 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Security Configuratio n Menu 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authenticatio n Status menus allo w you to enable 802.1X authe[...]

4-45 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Security Configuration Menu Ta b l e 4-24 802.1X A uthentication Set tings Option Description T o Change De vice Authentication Determines whether 802.1X authentic[...]

4-46 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Security Configuratio n Menu Ta b l e 4-25 describes the 802.1X Authenti cation Real-T ime Status. VPN Configuration The VPN Conf iguration menu allo ws you to e[...]

4-47 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Security Configuration Menu Step 1 Press the Settings button and choose Security Conf iguration > VPN Conf iguration . Step 2 After the phone starts up and the [...]

4-48 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Security Configuratio n Menu Concentrator 1 Allows yo u to see if concentrator 1 , 2, or 3 is Connected or Inacti ve and vie w the concentrator details. In the V[...]

CH A P T E R 5-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 5 Configuring Features, Templates, Services, and Users After you install Ci sco Unified IP Phones in your n etwork, configure their network se ttings, and add them to Cisco Unified Communications Manager , you must[...]

5-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone For information about using m ost of these features on the phone, see Cisco Unified IP Phone 7962 G,[...]

5-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Anonymo us Call Block (SIP Phones only) Allo ws a user to reject calls from anonymous callers. See C[...]

5-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Automatic Port Synchronization When the Cisco Unif ied CM administrator uses the Remote Port Confi g[...]

5-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Busy Lamp Field (BLF) Allo ws a user to monitor the call state of a directory number associat ed wit[...]

5-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Call forw ard Allo ws users to redirect incoming calls to another number . Call forward options incl[...]

5-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Call Recordin g Allows a supervisor to re cord an activ e call. The user might hear a recording audi[...]

5-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Calling P arty Normalization Globalizes or localizes the incoming calling party number so that the a[...]

5-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Conference • Allo ws a user to talk simultaneously with multiple parties by ca lling each particip[...]

5-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Do Not Dist urb (DND) When DND is turned on, eithe r no audible rings occur during th e ringing-in [...]

5-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Forced auth orization codes (F A C) (SCCP phones only) Controls the types of call s that certain us[...]

5-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Hold Re version Limits the amount of time t hat a call can be on hold before re verting back to th [...]

5-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Intercom Allo ws users to place and receive intercom calls using programmable phone b uttons. Y ou [...]

5-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Log out of hunt gro ups Allo ws users to log out o f a hunt group and temporarily block calls from [...]

5-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Multile vel Precedence and Preemption (MLPP) (SCCP phones only) Provid es a method of prioriti zing[...]

5-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Pri vac y Prev ents users who shar e a line from adding themselv es to a call and from viewing in f[...]

5-17 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Remote Port Conf iguration Allo ws the administrator to conf igure the speed and duplex function of[...]

5-18 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Secure and Nonsecure Indication T one When a phone is configured as secure (encrypted and trusted) [...]

5-19 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Services Allows you to use the C isco Unified IP Phone Services Conf iguration menu in Cisco Unifie[...]

5-20 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Silent Monitoring Allows a supervisor to si lently monitor an acti ve call. The supervisor cannot b[...]

5-21 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone SSH Access Allows the administrato r to enable or disable the SSH Access setting using the Cisco Un[...]

5-22 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring Product S pecific Configurat ion Parameters Configuring Product Specific Configuration Parameters Cisco Unif ied Communications Manager Adminis trat[...]

5-23 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring Pro duct Specific Configura tion Parameters Ta b l e 5-2 Configu ration p aramet ers for Cisco Unified IP Ph ones Configuration Window Path Parameters[...]

5-24 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring Co rporate and Person al Directories Configuring Corporate and Personal Directories The Directories b utton on the Cisco Unified IP Phones gi ves us[...]

5-25 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Modifying Phone Bu tton Templates T o synchronize with Micr osoft Outlook, user s must install the T ABSynch utility , provided b y you. T o obtain the T ABSynch [...]

5-26 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying Phone Button Templates Modifying a Phone Button Template for Pe rsonal Address Book or Fast Dials Y ou can modify a phone b u tton template to associa[...]

5-27 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring So ftkey Templates Procedure Step 1 From Cisco U nified Communicati ons Manager Ad ministration, ch oose Device > Device Settings > Phone Button[...]

5-28 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Setting Up Services Setting Up Services The Services b utton on the Cisco Unif ied IP Phones giv es users access to Cisco Unified IP Phone Services. Y ou can al[...]

5-29 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing the User O ptions Web Pages See Cisco Unified Communications Mana ger Admin istrati on Guide for more infor mation about adding users. See Cisco Unif ied[...]

5-30 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the User Options Web Pa ges Procedure Step 1 From Cisco Unified Com munications Manager Administr ation, choose User Management > End User . The Fin[...]

5-31 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Ph one Procedure Step 1 From Cisco U nified Communicati ons Manager Ad ministration, ch oose System > Enterprise Pa[...]

5-32 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Enabling En ergyWise on the Cisco Un ified IP Phone Ta b l e 5-3 Ener g yWise Configu ration Fields Field Description Enable Po wer Sav e Plus Selects the sched[...]

5-33 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Ph one Enable Audible Alert When enabled, instructs the phon e to play an audible alert star ting at 10 min utes befor[...]

5-34 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Enabling En ergyWise on the Cisco Un ified IP Phone Setting up UCR 2008 The parameters that support UCR 2008 reside in C isco Unified Communicat ions Manage r A[...]

5-35 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Ph one Step 4 Set the HTTPS Service parameter to https only . Step 5 Click Save . Configuring UCR 2008 in Common Phone[...]

5-36 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Enabling En ergyWise on the Cisco Un ified IP Phone[...]

CH A P T E R 6-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 6 Customizing the Cisco Unified IP Phones This chapter e xplains ho w you customize conf iguration f iles, phone ring sounds, and backgro und images at your site. Ring sounds play when the pho ne receiv es a call. [...]

EFT DRAFT – CISCO C ONFIDENTIAL 6-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customiz ing the Cisco Unified IP Phones Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with tw o default rin g types that are implemented i[...]

EFT DRAFT – CISCO C ONFIDENTIAL 6-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 6 Customizin g the Cisco Unified IP Phones Creating Custom Backg round Images PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the fo llo wing requireme[...]

EFT DRAFT – CISCO C ONFIDENTIAL 6-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customiz ing the Cisco Unified IP Phones Creating Custom Background Images The follo wing sections descri be how y ou can customize t he background images that are a vailable at your[...]

EFT DRAFT – CISCO C ONFIDENTIAL 6-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 6 Customizin g the Cisco Unified IP Phones Creating Custom Backg round Images PNG File Requirements for Custom Background Images Each background imag e requires tw o PNG fi les: • Ful[...]

EFT DRAFT – CISCO C ONFIDENTIAL 6-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customiz ing the Cisco Unified IP Phones Configuring Wi deband Codec Note Cisco recommends that you also store backup copies of custom image f iles in another location. Y ou can use [...]

CH A P T E R 7-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 7 Monitoring the Cisco Unified IP Phones Remotely Each Cisco Unif ied IP Phone has a web page from which you can vie w a v ariety of informatio n about the phone, includi ng: • Device information • Network co n[...]

7-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o access the web pa ge for a Cisco Unified IP Ph one, perform thes e steps. Note If you cannot [...]

7-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Disabling and E nabling Web Page Acce ss • Streaming Statisti cs—Includes the follo wing hyperlinks – Stream 1, Stream 2, Stream 3, Stream 4, or Stream 5—Display[...]

7-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols The Cisco Unif ied IP Phone can b[...]

7-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Co nfiguration Network Configuration The Network Conf iguration area on a phone’ s web page displays network conf iguration information and information abou t [...]

7-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Network Config uration Unif ied CM 1–5 Host names or IP addresses, in prioritized o rder , of the Cisco Unified Communication s Manager servers with w hich the phone[...]

7-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Co nfiguration SW Port Configur ation Speed and dupl ex of the switch port , where: • A—Auto Negotiate • 10H—10-BaseT/half duple x • 10F—10-BaseT/ful[...]

7-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Network Config uration DSCP for Call Control DSCP IP classification for call control signaling. DSCP for Conf iguration DSCP IP classif ication for an y phone conf igu[...]

7-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Statistics Network Statistics The follo wing networ k statistics hyperlinks on a pho ne’ s web page provide in formation about netw ork traf fic on the phone. [...]

7-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Network Statistics Rx size64 T otal number of packets recei ved, including bad pack ets, that are between 0 and 64 bytes in size Rx size65 to127 T otal number of pack[...]

7-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Device Logs Device Logs The follo wing de vice logs hyperlinks on a phone’ s web page prov ide information you can use to help monitor and troubleshoot the phone. T o[...]

7-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Streaming Statistics Rcvr Lost P ackets T otal number of R TP data packets that ha ve been lost since startin g recei ving data on this connection. Defined as the num[...]

7-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Streaming Statistics Max Conceal Ratio High est interv al concealment ratio from start of th e voice stream. Conceal Secs Number of seco nds that ha ve concealme nt ev [...]

7-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Streaming Statistics Related Topics • Config uring Settings on the Cisco Unif ied IP Phones • Config uring Features, T emplates, Services, and Users • Call Stat[...]

CH A P T E R 8-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones This chapter describes ho w to use the follo wing menus on the Cisco Unif ied IP Phone 7962G and 7942G to vie w model information, [...]

8-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Model Information Screen Model Information Screen The Model Information screen in cludes the o ptions described in Ta b l e 8-1 . T o[...]

8-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu Status Messages Screen The Status Messages screen displays the 10 most recent status messages that the pho ne has generate[...]

8-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu Checksum Error Downloaded soft ware f ile is corrupted. Obtain a ne w copy of the phone firmware and place it in the TFTP[...]

8-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu Duplicate IP Another device is usin g the IP address assigned to the phone. • If the phone has a static IP a ddress, ver[...]

8-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu File not found The phone cannot l ocate, on the TFTP server , the phone load f ile that is specif ied in the phone config[...]

8-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu No DNS serv er IP A name was specified b u t DHCP or static IP conf iguration did not specify a DNS server address. • If[...]

8-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu T rust List update failed Updat ing CTL and ITL f iles failed. Phone has CTL and ITL f iles installed and it f ailed to u[...]

8-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu Network Statistics Screen The Network Stat istics screen displays inform ation about the phone and netw ork performance. T[...]

8-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu Port 1 Link state and con nection of the PC port (for example, Auto 100 Mb Full-Duple x means that the PC port is in a l[...]

8-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu IPv4 Information on the DHCP st atus. This includes the follo wing states: • CDP BOUND • CDP INIT • DHCP BOUND • [...]

8-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu Firmware Versions Screen The Firmware V ersions screen disp lays information abou t the firmw are versio n that is runni[...]

8-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu Expansion Module Status Screen The Expansion M odule Status screen displays information about each Cisco Unified IP Phone[...]

8-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu Call Statistics Screen Y ou can access the Call Statistics screen on the phone to display counters, statistics, and voic[...]

8-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu Sender Size Size of v oice packets, in milliseconds, in the transmitting v oice stream. Rcvr Packets Number of R TP voice[...]

8-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu 1When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Using Test Tone The[...]

8-17 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu Procedure Step 1 V erify that the phone i s unlocked. When options are inaccessible for modification, a loc ked padlock i[...]

8-18 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu Step 2 After the call is establis hed, press the Help b utton twice, or press Settings > Status > Call Statistics [...]

CH A P T E R 9-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 9 Troubleshooting and Maintenance This chapter pro vides information that can assist you in troubleshooting problems with your Cisco Unif ied IP Phone or with you r IP telephony network. It also e xplains ho w to c[...]

9-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems • Symptom: The Cisco Unif ied IP Phone Displays the Message Security Error , page 9-6 Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal [...]

9-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems • V erifying TFTP Server Settings, page 9-3 • V erifying IP Addressin g and Routing, page 9-3 • V erifying DNS Settings, page 9-4 • V erifying Cisco [...]

9-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems • IP Address, Subnet Mask, Def ault Router—If yo u hav e assigned a static IP address to the phone, you must manually enter settings for these opti ons.[...]

9-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems Note A service must be activ ated before it can be star ted or stopped. T o activ ate a service, choose To o l s > Service Activ a tion . Creating a New C[...]

9-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Ph one Resets Unexpectedly If the phone is al ready in the Cisco Unif ied Communications Manager database, its conf iguration fi le may be dama ged. See Creating a N [...]

9-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Cisco Unified IP Phone Resets Unexpecte dly Identifying Intermittent Network Outages Intermittent networ k outages af fect data and voice t raff ic differently . Y our network mi ght h[...]

9-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Ph one Resets Unexpectedly • Reset-Restart—Phone received a Reset/Restart request from Cisco Unified Communications Manager Administrati on. Eliminating DNS or Ot[...]

9-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Troubleshooting Cisc o Unified IP Phone Security Troubleshooting Cisco Unified IP Phone Security Ta b l e 9-1 provi des troubleshooting information fo r the security features on the Ci[...]

9-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance General Trouble shooting Tips General Troubleshooting Tips Ta b l e 9-2 provides general troub leshooting information for th e Cisco Unified I P Phone. Factory Reset Deleted 802.1X S[...]

9-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance General Troubleshootin g Tips Phone resetting The phone resets when it loses contact with the Cisco Unified Com munications Manager software. This lost connection can be due to an y n[...]

9-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance General Trouble shooting Tips Peer Firmware Sharing f ails. If the Peer Firmware Sharing fails, th e phone will defa ult to using the TFTP server to do wnload firmware. Access th e l[...]

9-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance General Troubleshootin g Tips for the Cisco Unified IP Phone Expansion Module General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module Ta b l e 9-3 provi des gener[...]

9-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Resetting or Restorin g the Cisco Unified IP Phones Performing a Factory Reset When you perform a f actory reset of the Cisco Unified IP Pho ne, the following information is erased o[...]

9-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Using the Quality Rep ort Tool Y ou can press a key twice in a ro w , but if you press the keys out of sequence, t he factory reset will no t take place. After you press these k eys, [...]

9-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Monitoring the Voice Quality of Calls Listening quality scores (MOS LQK) relate to the clarity or soun d of th e recei ved v oice signal. Con versational quality scores (MOS CQ, such[...]

9-17 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Where to Go for More Tro ubleshooting Information Troubleshooting Tips When you observ e signifi cant and pe rsistent chan ges to metrics, use Ta b l e 9-5 for general troubleshooting[...]

9-18 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Cleaning the Cisco Unified IP Phone Cleaning the Cisco Unified IP Phone T o clean your Cisco Unif ied IP Phone, use only a dry soft cloth to g ently wipe the phone and th e LCD scree[...]

A-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrat or , you are likely the primary source of information for Cisco Unif ied IP Phone users in your network or comp any . It is importan t to prov[...]

A-2 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Access the Online Help System on the Cisco Unified IP Phone How Users Access the Online Help System on the Cisco Unified IP Phone The Cisco Unif ied IP Phones [...]

A-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing In formation to Users Via a Website How Users Subscribe to Serv ices and Configur e Phone Features http://cisco .com/en/US/products/hw/ phones/ps379/prod_models_home.h tml See the tutorial Read Me f ile that [...]

A-4 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Directory Entr ies Make sure that you have used Cisco Unified Communications Manager t o set up a message w aiting indicator (MWI) met hod.[...]

A-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing In formation to Users Via a Website How Users Configure Persona l Directory Entries The Ready to Install window displays. Step 7 Click Install . The installation wizard installs the appli cation to your compu[...]

A-6 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Directory Entr ies[...]

B-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX B Feature Support by Protocol for Cisco Unified IP Phone This appendix pro vides information about feature support for the Cisco Unif ied IP Phones using the SCCP or SIP protocol with Cisco Unif ied Com munications Manage[...]

B-2 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix B Feature Sup port by Protocol for Cisco Unifie d IP Phone Busy Lamp Field (BLF) Speed Dial Supported Supported Advanced Call Handl ing—Using BLF to Determine a Line State Call Back Supported Supported Basic Call H[...]

B-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix B Feat ure Support by Protocol for Cisco Unified IP Phone Do Not Dist urb (DND) Supported Su pported Basic Call Handling —Using Do Not Disturb Enbloc Dialing Supported N ot Supported Extensio n Mobilit y Supported Supp[...]

B-4 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix B Feature Sup port by Protocol for Cisco Unifie d IP Phone Missed call loggi ng Supported Supported Using Call Logs and Directories Mobile Connect Supported Supported Advanced Call Handli ng—Answering a Call Multil[...]

B-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix B Feat ure Support by Protocol for Cisco Unified IP Phone VPN Client Suppo rted (7942G and 7962G only) Not supported Adv anced Call Handling —Making and Receiving Secure Calls VPN Support in Phon es Supported Supported[...]

B-6 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix B Feature Sup port by Protocol for Cisco Unifie d IP Phone Supplemental Feat ures and Application s Cisco Unif ied Communica tions Mana ger Assistant Supported Supported Cisco Unified Communicati ons Manage r Assista[...]

C-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX C Supporting International Users T r anslated and localized versions of the Cisco Unified IP Phones are a vailable in se veral languages. If you are supporting Cisco Unif ied IP Phones in a non -English en vironment, see [...]

C-2 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix C Suppo rting International Users Support for Inte rnational Call Logging For more information, see Softw are Upgrades in the Cisco Unif ied Communica tions Operat ing System Administration Guide . Note All languages[...]

D-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX D Technical Specifications The follo wing sections describe the t echnical s pecifications for the Cisco Unified IP Phones. • Physical and Operating En vironment Specifications, page D-1 • Cable Specifications, page D[...]

D-2 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix D Technical Specific ations Cable Specificatio ns Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/ 100BaseT connection • (labeled 10/10 0 SW on the[...]

D-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix D Technical Specifications Network and Acce ss Port Pinouts Access Port Connector Ta b l e D-3 describes the access port connector pinouts. 8 BI_DD- “BI” stands for bi-directional, while D A, DB, DC and DD stand for [...]

D-4 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix D Technical Specific ations Network an d Access Port Pinouts[...]

E-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX E Basic Phone Administration Steps This appendix pro vides minimum, basic conf iguration steps fo r you to perform the foll owing actions: • Add a ne w user to Cisco Uni fied Co mmunications Manager Administr ation • [...]

E-2 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Adding a U ser to Cisco Unified Communic ations Manager Adding a User to Cisco Un ified Communications Manager This section des cribes steps for add ing a user to Cisco U nified Co[...]

E-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Adding a User Directly to Cisco Unified Communications Manager If you are not u sing an LD AP directory , you can add a user directly to Cisco Uni fied Com munica[...]

E-4 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Configuring the Ph one Procedure Step 1 For the required f ields, possible values, some of wh ich are based on the example of u ser johndoe , can be configured as follows: a. In th[...]

E-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone – Calling Search Space—From the drop-down list box, choose the appropriate calling search space (CSS). A calling search space comprises a collection of partit[...]

E-6 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Configuring the Ph one d. From the Calling Search Space dr op-dow n list (Directory Number Settings p ane of the Directory Number Conf iguration windo w), choose the appropri ate c[...]

E-7 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Performing Final End User Configuration Steps – Select the de vice, then click Sa ve Selected/Changes . The user is no w associated with the device. – Click the Go button ne xt to [...]

IN-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 INDEX Symbols "more" Softkey Timer 4-26 Numerics 802.1X authentication server 1-19 authenticator 1-20 description 1-6 network component s 1-19 supplicant 1-19 Troubleshootin g 9-9, 9-10 802.1X Authenticati on menu abou[...]

Index IN-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 auto pickup 5-3 auto-registration using 2-9 auxiliary VLAN 2-3 B background image configuring 6-5 creating 6-3 custom 6-3 List.xml file 6-3, 6-4 PNG file 6-4, 6-5 barge 1-21, 5-4, B-1 call security restrictions 1-17 BAT (B[...]

Index IN-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 AutoAttendant B-6 interactions with 2-2 required for Cisco Unified IP Phones 3-2 verifying settings 9-4 Cisco Unified Communications Man ager Administration adding telephony features usi ng 5-1 Cisco Unified Communication[...]

Index IN-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 D data VLAN 2-3 Debug Display web p age 7-2, 7-11 Default Router 1-5 4-10 Device Authentication 4-45 device authentication 1-13 Device Confi guration menu displayin g 4-2 editing values 4-3 overview 4-1 sub-menus 4-18 Devi[...]

Index IN-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 fast dials address book 5-26 fast dial service 5-10 feature buttons directories 1-4 help 1-5 messages 1-4 services 1-5 settings 1-5 features configuring on ph one, overview 1-11 configuring with Cisco Unified Com municati[...]

Index IN-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 log out B-3 Hypertext Transfer Protoc ol See HTTP Hypertext Transfer Protocol (H TTP), description 1-6 I icon shield 1-11 idle display timeout 4-24 XML service 4-24 Idle URL 4-24 Idle URL Time 4-24 ihold B-3 iLBC codec 9-1[...]

Index IN-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 User Locale Char Set 4-24 User Locale Version 4-24 Locale Installer C-1 localizati on Installing the Cisco Unified Communicati ons Manager Locale Installer C-1 phone button overlays for C-1 logging, missed call 5-14, B-4 [...]

Index IN-8 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 IPv6 Default Router 1-6 4-14 IPv6 DNS Server 1-2 4-15 IPv6 Prefix Length 4-14 IPv6 TFTP Server 1 4-16 IPv6 TFTP Server 2 4-17 locking options 4-2 MAC Address 4-6 options Admin. VLAN ID 4-7 CDP on PC port 4-35, 7-8, 9-12 CD[...]

Index IN-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 phone settings access 4-1 physical connection, verifying 9-6 plus dialing B-4 PNG file 6-4, 6-5 PoE 2-4 ports access 3-3 network 3-3 power EnergyWise configuration 5-31 EnergyWise description 1-21 external 2-3, 2-4 for th[...]

Index IN-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 description 1-16 establishing 1-16 identify ing 1-16 restrictions 1-17, 1-18 security restrictions 1-18 secure conferencing B-4 secure SRST reference 1-14 securing the phone with a cable lock 3-12 security CAPF (Certifica[...]

Index IN-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 loading stored phon e image 2-7 obtaining IP address 2-7 obtaining power 2-7 requesting configur ation file 2-8 requesting CTL file 2-7 understanding 2-7 statistics network 7-9 streaming 7-11 Status menu 8-1, 8-2 status [...]

Index IN-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 hunt group displ ay 5-12 immediate divert 5-12 interco m 5-13 IPv6 Log server 4-38 join 5-13 log out of hunt groups 5-14 Log server 4-36, 9-12 malicious caller iden tificatio n (MCID ) 5-14 meet-me conference 5-14 message[...]

Index IN-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 U UCR 2008 5-34 description 5-21 POST update error 9-6 Security Error 9-6 Setting up 5-34 UI Configur ation menu description 4-26 options Auto Call Select 4-26 Auto Line Select 4-26 BLF for Call Lists 4-26 Wideband Hands[...]

Index IN-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 Network Configur ation 7-5 Network Configur ation web page 7-2 preventing access to 7-3 Status Messages 7-2, 7-11 Stream 0 7-11 Stream 1 7-3, 7-11 Stream 2 7-3, 7-11 Stream 3 7-3, 7-11 Stream 4 7-3, 7-11 Stream 5 7-3, 7-1[...]

Index IN-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01[...]