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CH A P T E R 43-1 Cisco Unified CallManager System Guid e OL-14153-01 43 Cisco Unified IP Phones Cisco Unif ied IP Phones as full-featured telephon es , can plug directly in to your IP network . H.323 clients, CTI ports, and Cisco IP Communi cator repr esent software-based de vices that you conf igure similarly to the Cisco Unif ied IP Phones. Cisc[...]

43-2 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Supported Cisco Unified IP Phones Supported Cisco Unified IP Phones T able 43-1 pro vides an ov ervie w of the features that are av ailable on the fol lo wing Cisco Unif ied IP Phones that Cisco Unifi ed CallManager supports: • Cisco Unif ied IP Phone model[...]

43-3 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Supported Cisco Unified IP Phones Cisco Unif ied IP Phone 79 60 and Cisco Unif ied IP Phone 7961 The Cisco Unif ied IP Phone models 7960 and 7961, full-feat ured, six-line b usiness sets, support the SCCP and SIP prot ocols and the follo wing features: • [...]

43-4 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Supported Cisco Unified IP Phones Cisco Unified IP Phone 792 0 The Cisco Wireless IP Phone model 7920, whic h is an easy-to-u se IEEE 802.11b wireless IP phone, provides comprehensi v e voice communi cation in conjuncti on with Cisco U nified CallManager and [...]

43-5 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Supported Cisco Unified IP Phones Cisco Unified IP Phone 7 911 The Cisco U nified IP Phone model 7 911, which i s a single-line phone that supports a maximum of six calls at the same time, supports the SCCP and SIP protocols and provides basic-feature funct[...]

43-6 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Supported Cisco Unified IP Phones Cisco Unified IP Phone 790 5 The Cisco Un ified IP Phone model 7905 , a low-cost, single-line, basic-feature phone that is desi gned primarily for common-use areas such as cafeterias, brea k ro oms, lobb ies, and manu facturi[...]

43-7 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Supported Cisco Unified IP Phones Cisco Unif ied IP Conferen ce Station 7936 The Cisco Unified IP Conference Station 7936, a full-featured, IP-based, hands-fr ee conference station f or use on desktops, in off ices, and in small- to medium-sized conference [...]

43-8 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Cisco SIP IP Phones Cisco SIP IP Phones Cisco Unif ied CallManager supports the SIP protocol on the f ollowing Cisco Unif ied IP Phone models: • Cisco Unif ied IP Phone 7970/71 • Cisco Unif ied IP Phone 7960/61 • Cisco Unif ied IP Phone 7940/41 • Cisc[...]

43-9 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Cisco IP Commu nicator Y ou configure H.323 clients and CTI po rts through the Phone Configuration w indow in Cisco Unified CallManager Adminis tration like yo u do phones, b ut they often require fe wer configuration settin gs. Note Cisco recommends that y[...]

43-10 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Phone Button Templates For more informati on about Ci sco T elePresence, see the following system and conf iguration documentation: • Cisco T elePr esence System Administrator's Guide • Cisco T elePr esence Meeting User's Guide • Cisco Unif i[...]

43-11 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Phone Button Temp lates Default Phone Button Templates Although all Cisco Unif ied IP Phones support similar features, you imp lement these features dif ferently on va rious models. F or example, some models conf igure features such as Hold or T ransfer by[...]

43-12 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Phone Button Templates Standard 7961 SCCP and Standard 7961G-GE SCCP The Standard 7961 SCCP t e mplate uses b uttons 1 and 2 for lines and assigns b uttons 3 through 6 as speed dials or lines or for the features pri vac y a nd service URL. Access other phone[...]

43-13 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Phone Button Temp lates Standard 7912 SCCP The Standard 1912 SCCP te mplate uses b utton 1 for line 1, bu ttons 2 through 5 for speed di al, button 6 for Hold, and button 7 for Settin gs. Standard 7912 SIP The Standard 7912 SIP template uses b utton 1 for [...]

43-14 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Phone Button Templates Standard 30 SP+ The Standard 30 SP+ template uses b uttons 1 through 4 for lines, butt on 5 for call park , but tons 6 through 8 and 17 through 21 remain undefin ed, and bu ttons 9 through 13 an d 22 through 25 apply fo r speed dial; b[...]

43-15 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Phone Button Temp lates Guidelines for Customizing Phone Button Templates Use the following guidelines when you ar e creating custom ph one button templates: • Make sure that pho ne users receiv e a quick referen ce card or getting started guide th at de[...]

43-16 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Phone Button Templates Conference Users can initiate an ad ho c conference and add participants by pressing the Conference b utton. (Use rs can also use the Join softkey to initiate an ad hoc conference.) Only the person who ini tiates an ad hoc conference n[...]

43-17 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Softkey Te mplates Softkey Templates Use softke y templates to manage softke ys that are a ssocia ted with applications such as Cisco Unified CallManager Assistant or call-proce ssing features suc h as Cisco Call Back on the Cisco U nified IP Phones. The a[...]

43-18 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Softkey Templates Ti p T o refresh the softke ys for an application in the no nstandard softke y template, choose the standard softke y template that is already associated with t he nonstandard softk ey template. F or example, if the administrator original l[...]

43-19 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Softkey Te mplates • Unselected Softkeys—Lists softke ys that are asso ciated with a call stat e. This field lists the unselected, optional softkeys of the call state that displays in the Sel ect a Call State to Configure drop-do wn list box. The softk[...]

43-20 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Softkey Te mplate Operation Softkey Template Operation For appli cations such as Cisco Unif ied CallManager Assistant to suppo rt softke ys, ensure softkeys and softkey sets are configured in the database for each de vice that uses the application. Y ou can [...]

43-21 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Methods for Adding Ph ones Methods for Adding Phones Y ou can automatically add ph ones that support either t h e SCCP or SIP protocols to th e Cisco Unified CallManager database b y using autore gistration, ma nually b y using the phone conf iguration win[...]

43-22 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Phone Featur es Barge and Privacy The Bar ge and Priv acy feature s work toge ther . Both features work with shared lines only . Barge adds a user to a call that is in progress. Pr essing the Bar ge or cBarge softke y automatically adds the user (initiator) [...]

43-23 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Phone Features Cisco Unif ied CallManager pro vides a service parame ter (CF A Destinatio n Over ride) that allows the administrator to o verride Call For ward All (CF A) when the tar get of the CF A calls the initiator of the CF A, so the CF A target can [...]

43-24 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Phone Featur es Y ou configure the call pickup feat ure when you are conf iguring phone features in Cisco Unif ied CallManager . When you are adding a line, you can indicate th e call pickup group. The call pickup group indicates a number that can be dialed [...]

43-25 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Phone Features Immed iate Divert The Immediate Di vert feature allo ws the in voker t o immediately div ert a call to a voice-messaging system. Managers and assistants, or anyo ne who shar es lines, use this feature. W hen the call gets di verted, the line[...]

43-26 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Phone Featur es When users experience probl ems with their IP phones, the y can report the type of problem and other rele v ant statistics b y pressing the QR T softke y on the Cisco Unif ied IP Phone during one of the following call stat es: • Connected ?[...]

43-27 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Phone Association 3. Using Phone Conf iguration, add the custom pho ne button t e mplate to each phone that req uires the se r v ic e U R L bu tt o n . 4. Using Phone Configuration, subscr ibe to each appropriate service. 5. Using Phone Conf iguration, add[...]

43-28 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Phone Administration Tips Searching by Directory Number T o search for a phone b y its directory number (DN) , choose Directory Number . Choose a search criterion (such as begins with or ends wi th) and either choose a directory number fro m the drop-down li[...]

43-29 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Phone Administration T ips Finding All Phones in the Database T o find al l phones that are registered in the dat abase, choose Devi ce Name from the list of fields; choose “is not empty” from the list of patt erns; then, click the Find b utton. Note T[...]

43-30 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Phone Administration Tips Cisco Unified CallManager User Options Cisco Unified IP Phone users access Cisco Unif ie d CallManager User Options through their web browser , so they can configure a v ariety of features on their phone. Some of the configurable fe[...]

43-31 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Phone Failover and Fallb ack Phone Failover and Fallback This section describes ho w phones fail ov er and fall b ack if the Cisco Unif ied CallManager to which they are registered becomes unreachable. This section also cov ers conditions tha t can af fect[...]

43-32 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Phone Configuratio n Checklist Step 3 Add and conf igure lines (DNs) on the phone. Y ou can also configure phone features such as call park, call forward, and call pickup. Conf iguring a Directory Number , Cisc o Unifi ed CallManager Administr ation Guide St[...]

43-33 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Phone Configuration Ch ecklist T able 43-6 list s the conf iguration st eps for Cisco Uni fied IP Phones that support SIP . F or third-party SIP phones, see the Third-Party SIP Phone Conf iguration Checklist in the Cisco Unif ied CallManager Administration[...]

43-34 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Where to Find More Inform ation Where to Find More Information Related Topics • Understanding Directory Numbers, page 18-1 • V oice Mail Connec tivity to Ci sco Unified CallManager , page 29-1 • Enabling Autore gistration , Cisco Unified CallMan ager A[...]

43-35 Cisco Unified CallManager System Guid e OL-14153-01 Chapter 43 Cis co Unified IP Phones Where to Find More Information • Config uring Cisco Unif ied IP Phones , Ci sco Unified CallMan ager Administr ation Guide • Associating Devices to an End User , Cisco Unif ied CallManager Administr ation Guide • User/Phone Add Conf iguration , Cisco[...]

43-36 Cisco Unified CallManager System Guide OL-14153-01 Chapter 43 Cisco Unified IP Phones Where to Find More Inform ation[...]