Cisco 7937G manuale d’uso

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Join Join other calls already on a line to create a conference MeetMe Host a Meet-Me conference Message Set up, check, or listen to voice messages more Display additional softkeys New Call Make a new call Park Park a call and display it PickUp Answer a call ringing in yo ur group Play Hear a selected ring type Redial Redial the most recently dialed[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Informa tion 2 Safety and Performance Information 2 Cisco Product Secu rity Overview 3 Accessibility Features 3 Connecting Yo ur Conference Statio n 4 Connecting the Co nference [...]

iv OL-11559-02 Transferring Calls 19 Forwarding All Calls to Another Number 19 Making Conferen ce Calls 20 Understanding T ypes of Conference Calls 20 Starting and Joining a Standard Conferen ce 21 Starting or Joinin g a Meet-Me Conference Ca ll 22 Advanced Ca ll Handling 23 Speed Dialing 23 Picking Up a Redirected Call on Your Conference Station 2[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 v Using Your Perso nal Address Book on the Web 38 Configuring Fast Dials on the Web 39 Using the Address Book Synchro nization Tool 40 Setting Up Spee d Dialing on the Web 40 Setting Up Confe rence Station Services on the Web 41 Controlling User S[...]

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Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 1 Getting Started Using this Guide This guide pro vides you with an overview of the fea tures available on you r Cisco Unified IP Conference Station 7937G. Y ou can read it completely for a solid understanding of your conference stat ion’ s capa[...]

2 OL-11559-02 Finding Additional Information Y ou can access the most current conference station documenta tion on the W orld Wide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/ c_ipphon/index.htm Y ou can access the Cisco website at thi s URL: http://www.cisco.com/ Y ou can access international Ci sco websites from this [...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 3 Cisco cannot guarantee the performance of the syst em be cause Cisco has no control over the quality of external devices, cables, an d connectors. The syst em wi ll perform adequately when suitable devices are attached using go od quality cables[...]

4 OL-11559-02 Connecting Your Conference Station Y our system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to the corporate IP telephony network. If that is not the case, refer to the following graphics and tables to connect the conference station. Connecting the Conference Station to the Network The followin[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 5 Connecting Optional External Microphones Y ou can connect opti onal external microphones. See the graphic below . 185260 Connecting an Optional Third-P arty Wireless Microphone Kit Y ou can connect an optional third-party wirel ess microphone ki[...]

6 OL-11559-02 Connecting Conference Station Using an Optional External Power Source If you connect the conference station to the networ k using an external power source, you must use a power interface ca ble and an external power su pply . T hese items are option al and are not included in the conference sta tion package. The following graphic and [...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 7 Registering with TAPS After the conference stat ion is connected to the ne twork, your system administrator might ask you to auto-register the conference station using T APS (T ool for Auto-Registered Phones Support). T APS might be used either [...]

8 OL-11559-02 An Overview of Your Conference Station Y our Cisco Unified IP Conference Station 7 937G is a full-feature conference station that provides voice communication over the same data network that your computer uses. It allows you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 9 Item Description For more information, see... 1 LED indicators Three multi-color LED indicators provide call status information: • Off: Ready , Call State Off • Solid amber: Powering On • Solid red: Powering On, M ute, or Vo i c e Message [...]

10 OL-11559-02 8 V olume Down button Lowers the volume of the speaker (off-hook) and the ringer (on-hook). Customizing Rings and Message Indicators, page 29 . 9 Mute button T oggles the Mute feature. Using Mute, page 18 . 10 Keypad Allows you to dial phone numb ers, enter letters, and choose menu items. Basic Call Handling, pag e 15 . 11 Redial but[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 11 Understanding Lines vs. Calls T o avoid co nfusion about lines an d calls, refer to these descriptions: • Line—A line corresponds to the directory number that others can use to call you. Each conference station supports one line only . T o [...]

12 OL-11559-02 Understanding Display Screen Features Y ou can use the following graphic and table to see wh at your conference station display screen looks like with active calls and featu re menus open. 1 2 3 4 5 Item Description 1 Conference station directory number Displays the current time, date, and nu mber (directory number) of your conferenc[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 13 Choosing Menu Items There are th ree ways to choose menu items on the c onference station’ s display sc reen. T o choose a display screen item... Do this... By softkey Press the Select softkey . By navigating (scrolling) Press the appropriate[...]

14 OL-11559-02 Understanding Feature Availability Depending on the conference station system configura tion, features included in this guide might not be available to you or might work differently on the conference station. Conta ct your support desk or system administrato r for information about feature operation or ava ilability .[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 15 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature av ailability can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways [...]

16 OL-11559-02 Placing a Call—Additional Options Y ou can place cal ls using special features and services that might be ava ilable on the conference station . See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Speed Dial a number Do one of th e following: • [...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 17 Answering a Call Y ou can answer a call by simply pressing the Off-hook button, or you can use other options if they are available on the conference st ation. If you want to... Then... For more information, see... Switch from a connected call t[...]

18 OL-11559-02 Tips • Engaging the Hold feature typic ally generates music or a beeping tone . • A held call is indicated by the Hold icon: Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use Mute either in conjunction with the co nference station or the external microphones. If you want to.[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 19 Transferring Calls T ran sfer redirects a connected call. The target is the number to which you want to tra nsfer the call. If you want to... Then... T ransfer a c all without talking to the transfer recipient 1. From an active call, press Tr a[...]

20 OL-11559-02 Tips • Enter the call forward target number exactly as you would dial it from the conference station. For example, enter an acce ss code or th e area code, if necessary . • Y ou ca n forward yo ur calls to a traditiona l analog telephone or to another IP conference station, although your system administrator might restrict the ca[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 21 Meet-Me Conference Calls Y ou can create a Meet-M e conference by calling the M eet-Me conference station n umber at a specified time. For additional instructions, see Starting or Joinin g a Meet-Me Conference Call, page 22 . Starting and Joini[...]

22 OL-11559-02 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by dialing the conference number . If you want to... Then... Start a Meet-Me c onference 1. Obtain a Meet-Me conf erence stat ion number from your system administ rator . 2. Distribute the number to participants. 3. When you ar[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 23 Advanced Call Handling Advanced call-handling tasks in volve special features that your system admin istrator mig ht configure for the Cisco Unified IP Conference Station 7937G depending on your call-handling needs and wo rk environme nt. Speed[...]

24 OL-11559-02 Picking Up a Redirected Call on Your Conference Station Call PickUp allows you to answer a call that is ringing on a coworker’ s conference sta tion by redirecting the call to your conference station. Y ou mi ght use Call PickUp if you sha re call-handling with coworkers. If you want to... Then... Answer a call that is ringing on a[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 25 Storing and Retrieving Parked Calls Y ou can park a call when you want to store the call so that you or someon e else can retrieve it from another conference station in the Cisco Unified Communic ations Manager system (for example, a conference[...]

26 OL-11559-02 Privacy If you do not want coworkers who sha re your line to see information about your calls, enable the Privacy feature. The Privacy fea ture also prev ents coworkers from barging your calls. See Prevent ing Others from Viewing or Barging a Sh ared-Line Call, page 27 . Note The maximum number of call s that a shared line supports c[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 27 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a conference station line, you can use the Privacy feature to prevent others who share the line from viewing or barging (addin g themselves to) your calls. Y our system [...]

28 OL-11559-02 Using Cisco Extension Mobility Cisco Extension Mobility (EM ) allows you to temporarily co nfigure a conference station as your own. Once you log in to EM , the conference station adopt s your user profile, including the conference station line, f eatures, establis hed services, and web-based se ttings. Y our syst em administrato r m[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 29 Changing Conference Station Settings Y ou can personalize your Cisco Unified IP Con ference Station 7937G by adj usting the ring type and volume, the display screen, and voice message indi cators. Customizing Rings and Message Indicators Y ou c[...]

30 OL-11559-02 Customizing the Conference Station Display Screen Y ou can adjust the characteristics of y our conference station’ s display screen. If you want to... Then... Change the displ ay screen contrast 1. Choose > Settings > User Preferences > Contrast . 2. T o adjust the contra st settings, press Up or Down . 3. Press Save . Cha[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 31 Using Call Logs and Directories This section describes how you can use call l ogs and directories on your Cisco Unified IP Conference Station 7937G. T o access both features, use the Directories button . Using Call Logs Y our conference station[...]

32 OL-11559-02 Directory Dialing Depending on configuratio n, the conference statio n can provide both corporate and personal directory features: • Corporate Directory—Corporate co ntacts that you can acce ss on the conference station. Corporate Directory is set up and maintained by your sy stem administrator . • Personal Directory—Personal[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 33 Using Personal Directory on Your Conference Station The Personal Directory featur e set contain s your P AB and Fast Dial s. This section describes how to set up and use Personal Directory on th e conference station. T o use Personal Directory [...]

34 OL-11559-02 Add a new P AB entry 1. Access Personal Direc tory , and then choose Personal Address Book . 2. Press Submit . 3. Press New . (Y ou may need to press the more softkey to see New .) 4. Use the conference station keypad to enter a name and email information. 5. Choose Phones, and then use the keypad to enter phone numbers. Be sure to i[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 35 Tips • Y our system administrator can provide y ou the userID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary . Ask your system[...]

36 OL-11559-02 Accessing Voice Messages T o acce ss voice messages, use the Msgs softkey . Note Y our company determines th e voice message servic e that the Cisc o Unified IP Conference Station 7937G system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... [...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 37 Using the User Options Web Pages Y our Cisco Unified IP Conference Station 7937 G is a network device that ca n share information with other network devices in y our company , i ncluding your personal computer . Y ou can use your computer to lo[...]

38 OL-11559-02 Using Personal Dire ctory on the Web The Personal Directory feature set that you ca n access on your computer consists of: • A Personal Address Book (P AB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer Note Y ou can also access P AB and Fast Dials from the conference station. See Using Personal D[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 39 Configuring Fast Dials on the Web This section describes how to assign Fast D ials fr om your User Options web pages. T o access your User Options web pages, see Accessing Your User Options Web Pages, page 37 . If you want to... Then do this af[...]

40 OL-11559-02 Tips • Y ou can create up to 500 fast dial and P AB entries. • When you create a new fast dial entry without using a P AB entry , the fast dial entry is labeled “Raw” in your User Options w eb pages. The entry does not display a co nfigurable text label and does not have a matching entry in your P AB. Using the Address Book S[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 41 This section describes how to set up speed dialing features from your User Options web pages. T o access your User Options web pages, see Accessing Your User Options Web Page s, page 37 . If you want to... Then do this after you log in... Set u[...]

42 OL-11559-02 This section describes how to configure con ference st ation services using your User Options web pages. T o acce ss your User Options web pages, see Acce ssing Your User Options Web Pages, page 37 . If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device . 2. If you have more than[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 43 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s. Y our PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension M[...]

44 OL-11559-02 Controlling Line Se ttings on the Web Line settings include call-forwarding, voice message indi cators, ring types, and line text labels that you set up for your conference station. Note • Y ou can set up call forwarding directly on th e conference station. See Forwarding All Calls to Another Number, page 19 . • T o learn about p[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 45 Change the audible message indicator setting 1. Choose User Options > Device . 2. If you have more than one device, select a device. 3. Click Line Se ttings . 4. In the Audible Message W aiting Indica tor area , choose a policy from the Audi[...]

46 OL-11559-02 Using Cisco WebDialer Cisco W ebDial er allows you to make calls on your confer ence station to directory contacts by clicking items in a web browser . Y our system admini strator must set up this feature for you. If you want to... Then... Use Cisco W ebDialer with your Cisco Unified Communications Manager User Options directory 1. L[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 47 Log out of Cisco We b D i a l e r Click the logout icon in the Make Call or Hang Up page. Set up, view , or change Cisco We b D i a l e r preferences Access the Preferenc es page. The Preferences page appears the first time that you use Cisc o [...]

48 OL-11559-02 Understanding Additional Configuration Options Y our system administra tor can configure your Ci sco Unified IP Conference Station 7937G to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you migh t want to discuss w[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 49 Answer calls frequently or handle calls on someone’ s behalf Ask your sy stem adminis trator to s et up the AutoAn swer feature for the conference station. See Using Au toAnswer, page 28 . W ant to temporar ily apply the confer ence station n[...]

50 OL-11559-02 Troubleshooting Your Conference Station This section provides troubleshooting information fo r the Cisco Unified IP Conference Station 7937G. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with the conference st ation. For more and detailed informat ion, see your system administra[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 51 Viewing Conference Station Administration Data Y our system administrator might as k you to access ad ministration data on the conference station for troubleshooting purposes. If you are asked to... Then... Access network configuration data Cho[...]

52 OL-11559-02 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardw are warranty and vari ous services th at you can use during the warranty period. Y our formal W arranty St atement, including the warranti es and license agreements applicable to Cisc o software, is availabl e on Cisco .com. Follow these s[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 53 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reaso n able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. A[...]

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Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 55 Index A abbreviated dials about 23 setting up 40–41 using 23 Address Book Synchronizer 40 administration data, viewing 51 answerin g calls 17 applications button, about 10 ASCII label field support 41 AutoAnswer 28 B barge and privacy 27 and [...]

56 OL-11559-02 suspicious 27 transferring 19 cBarge about 20 using 26 See also barge Cisco Extension Mobility 16, 28 Cisco Unified Communications Manager Address Book Synchronizer 40 User Options web pages 37–47 Cisco Unified IP Conference Station 7937G. See conference station Cisco WebDialer, using 16, 46–47 conference calls 20–22 conference[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 57 feature menus 13 features, avail ability of 14, 48 forwarding calls 19–20, 44 G going off-hook 15 GPickUp 24 H hanging up, options for 17 headset, hanging up with 17 hold and switching ca lls 18 and transferring 19 using 17 I icons for call s[...]

58 OL-11559-02 P PAB about 32 accessing 33 using from conference station 16, 33–34 using from web page 38–39 Park 25 parked call, retrieving 17, 25 password, changing 43 Personal Address Book. See PAB personal directory about 32 using from web page 38–40 using on conference station 33–34 PickUp 24 PIN, changing 43 placed calls, viewing 31 p[...]

Cisco Unified IP Conference Stat ion 7 937G Phone Guide for Cisco Un ified Communication s Manager 6.0 59 T TAPS 7 Tool for Auto-Registered Phones Support 7 transferring calls 19 troubleshooting general 50 See also QRT U User Options web pages 37–47 V voice mail settings, changing 29, 44–45 volume, adjusting for ringer 29 W warnings, safety 2 w[...]

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