Dell 745N manuale d’uso

www .dell.com | support.dell.com Dell™ PowerV ault™ 745N Sy stems Installation and Troubleshooting Guide D3835bk0.book Page 1 Monday, August 24, 2009 4:34 PM[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make be tter use of your computer . NOTICE: A NOTICE indicates either poten tial damage to hardware or lo ss of data and tel ls you how to avoid the problem. CAUTION: A CAUTION indicates a potential for proper ty damage, person al injury , or death. Abbreviati[...]

Contents 3 Contents 1 Introduction Other Documents Y ou May Need . . . . . . . . . . . . . . . . . . . . . . 9 Obtaining T echnical Assistance . . . . . . . . . . . . . . . . . . . . . . 10 2 Indicators, Messages, and Codes Front-Panel Indicators and Features . . . . . . . . . . . . . . . . . . . . 11 Back-Panel Indicators and Features . . . . . . [...]

4 Contents Sy stem Diagnostics T esting Options . . . . . . . . . . . . . . . . . . . . 33 Using the Custom T est Options . . . . . . . . . . . . . . . . . . . . . . . 33 Selecting Devices for T esting . . . . . . . . . . . . . . . . . . . . . 33 Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . . . . 33 Viewing Information and Resu[...]

Contents 5 T roubleshooting Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 47 T roubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . 48 T roubleshooting Sy stem Memory . . . . . . . . . . . . . . . . . . . . . . 49 T roubleshooting the Processor . . . . . . . . . . . . . . . . . . . . . . . 50 T roubleshooting the S[...]

6 Contents Memory Module Installation Guidelines . . . . . . . . . . . . . . . . 67 Installing Memory Modules . . . . . . . . . . . . . . . . . . . . . . 68 Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . 69 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Removing the Control Panel . . . . . . . . [...]

Contents 7 Returning Items for Warr anty Repair or Credit . . . . . . . . . . . . . . . . 87 Before Y ou Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 A Jumpers, Switches, and Connectors Jumpers—A General Explanation . . . . . . . . . . . . . . . [...]

8 Contents D3835bk0.book Page 8 Monday, August 24, 2009 4:34 PM[...]

Introduction 9 Introduction Y our system includes the following si gnificant service and upgrade feature: • System diagnostics, which checks for hard war e problems (if the system can boot) The following system upgrade options are available: • P rocessor •M e m o r y • PCI expansion car d Other Documents Y ou May Need The System Information[...]

10 Introduction www .dell.com | support.dell.com • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical refer ence material intended for e xperienced users or technicians. Obtaining T echnical Assistance If you do not understand a procedure in this guide or if the system[...]

Indicators, Me ssages, and Codes 11 Indicators, Messages, and Codes The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when th e system is not operating properly: • System indicators • System messages • Beep codes • W arning messages • Diagnostics messages • Ale[...]

12 Indicators, Messages, and Codes www .dell.com | support.dell.com Figure 2-1. Front-Panel Features T able 2-1. Front-Panel Indicator Codes LED Indicator Description Blue/amber system status indicator The blue system status indicator lights up during normal system operation or when you press the system identification button. Y ou can also use the [...]

Indicators, Me ssages, and Codes 13 • The power button provides the ability to so ft switch the power cycling to the system. • The two system identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed or the system management software is used to identify the s[...]

14 Indicators, Messages, and Codes www .dell.com | support.dell.com Figure 2-2. Back-Panel Features mouse connector keyboard connector USB connectors (2) serial connector video connector PCI slot (5 V) PCI-X slot (3.3 V) power supply connector blue/amber status indicator sy stem identification button NIC1 connector NIC2 connector security lock slot[...]

Indicators, Me ssages, and Codes 15 Figure 2-3. Network Adapter Indicators Figure 2-4. Front-Panel USB Connector NIC 1 link indicator/activity indicator NIC 2 link indicator/activity indicator D3835bk0.book Page 15 Monday, August 24, 2009 4:34 PM[...]

16 Indicators, Messages, and Codes www .dell.com | support.dell.com Sy stem Messages System messages appear on the screen during powe r -on self test (POST) to no tify you of a possible problem with the system. T able 2-3 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a s[...]

Indicators, Me ssages, and Codes 17 Alert! CPU fan was not detected. Alert! Memory fan was not detected. Alert! PCI fan was not detected. Specified fan is faulty or the fan assembly is not installed correctly . Ensure that the fan assembly is properly installed. See "T roubleshooting a F an" in "T roubleshooting Y our System." A[...]

18 Indicators, Messages, and Codes www .dell.com | support.dell.com Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP Incorrect configuration settings in System Setup program; NVR AM_CLR jumper is installed; faulty system battery . Check the System Setup configuration settings. See "Using the System Setup P rogram" [...]

Indicators, Me ssages, and Codes 19 Error: RAC cannot be used with an add-in video card in this slot. Add-in video card is installed. Re move the add-in video card. See "Installing and Removing a CERC SA T A R AID Controller" in "Installing System Components." T o use the add-in video card, r emove the RA C. Gate A20 failure F a[...]

20 Indicators, Messages, and Codes www .dell.com | support.dell.com Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at start address to end address Memory write/read failure at address , read value expecting value F aulty or im[...]

Indicators, Me ssages, and Codes 21 No boot device available F aulty or missing har d drive or hard- drive subsystem. Check the Integrated Devices configuration settings in the System Setup program. See "Using the System Setup P rogram" in your User's Guide . Ensure that either SCSI Controller or Integrated Drive Controller is enable[...]

22 Indicators, Messages, and Codes www .dell.com | support.dell.com Reset failed Improperly connected drive interface or power cable. Ensure that the interface and power cables are secur ely connected. See "T roubleshooting Hard Drives" in "T roubleshooting Y our System." ROM bad checksum = address F aulty or improperly installe[...]

Indicators, Me ssages, and Codes 23 Sy stem Beep Codes If an error that cannot be reported on the scr een occurs during POST , the system may emit a series of beeps that identifies the problem. NOTE: If the sy stem boots without a keyboard, mouse, or monitor attached, the sy stem does not issue beep codes relate d to those peripherals. If a beep co[...]

24 Indicators, Messages, and Codes www .dell.com | support.dell.com 1-2-2 DMA initialization failure See "T roubleshooting System Memory" in "Troubleshooting Your System." 1-2-3 DMA page register write/r ead failure 1-3-1 Main-memory refresh verification failur e 1-3-2 No memory installed 1-3-3 Chip or data line failure in the f[...]

Indicators, Me ssages, and Codes 25 3-1-1 Slave DMA-register failur e F aulty system board. See "T roubleshooting the System Board" in "Troubleshooting Your System." 3-1-2 Master DMA-register failur e 3-1-3 Master interrupt-mask register failure 3-1-4 Slave interrupt-mask register failur e 3-2-2 Interrupt vector loading failure [...]

26 Indicators, Messages, and Codes www .dell.com | support.dell.com W arning Messages A warning message alerts you to a possible problem and prompts you to respond befor e the system continues a task. F or example, before you format a har d drive, a message warns that you may lose all data on the drive. W arning messages usually int errupt the task[...]

Finding Software Solutions 27 Finding Software Solutions Software problems can be caused by : • Improper installation or configuration of an application • Application conflicts • Input errors • Interrupt assignment conflicts Ensure that you ar e installing the software app lication accor ding to the softwar e manufacturer ’s recommended p[...]

28 Finding Software Solutions www .dell.com | support.dell.com Error messages are generated by system har dwar e or software. "Indicators, Messages, and Codes" provides information about error messages that ar e har dwar e-based. If you receive an error message that is not listed, see your operating sy stem or software program documentati[...]

Finding Software Solutions 29 IRQ11 Available IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program IRQ13 Math coprocessor IRQ14 Reserved for IDE devices IRQ15 Integrated drive contr oller for the SA T A ports T able 3-1. IRQ Assignment Defaults (continued) IRQ Line Assignment D3835bk0.book Page 29 Monday, August 24, 2[...]

30 Finding Software Solutions www .dell.com | support.dell.com D3835bk0.book Page 30 Monday, August 24, 2009 4:34 PM[...]

Running the Sy stem Diagnostics 31 Running the Sy stem Diagnostics If you experience a problem with your system, run the diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your system's hardwar e without requiring additional equipment or risking data loss. If you are unable to fix the problem yourse[...]

32 Running the Sy stem Diagnostics www .dell.com | support.dell.com When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failur e may be indicated. As long as the processor and the system 's input/output devices (monitor , keyboar d, and USB port) are functioning, you can use th[...]

Running the Sy stem Diagnostics 33 10 Reboot the NAS system. 11 When the USB K ey menu appears, press <2> and then pr ess <Enter>. When you start the system diagnostics, a messa ge is displayed stating that the diagnostics are initializing. Next, the diagnostics Main Menu window appears. The window allows you to run all or specific diag[...]

34 Running the Sy stem Diagnostics www .dell.com | support.dell.com • Quick T ests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option. • Show Ending T imestamp — When checked, time stamps the test log. • T est Iterations — Selects the number of times the test is run. •[...]

T roubleshooting Y our Sy stem 35 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this docume nt, you must r emove the system cover and work inside the system. While working inside the system, do not attempt to service the system ex cept as explained in this guide and elsewher e in your sys[...]

36 T roubleshooting Y our Sy stem www .dell.com | support.dell.com Checking the Equipment This section provides troubleshooting procedures fo r e xternal devices attached to the system, such as the monitor , keyboar d, or mouse. Before yo u perform any of the procedur es, see "External Connections." T roubleshooting the Video Subsy stem P[...]

T roubleshooting Y our Sy stem 37 T roubleshooting the Keyboard Problem • System message indicates a problem with the keyboar d. • K eyboard is not functioning properly . Action 1 R un the appropriate online diagnostic test. Se e "Using Server Administrator Diagnostics" in "R unning System Diagnostics." If the test fails, co[...]

38 T roubleshooting Y our Sy stem www .dell.com | support.dell.com 4 Enter the System Setup program and ensure that the USB ports ar e enabled. See "Using the System Setup P rogram" in your User's Guide . If the problem is not resolved , continue to the ne xt step. 5 R un the pointing devices test in the system diagnostics. See "[...]

T roubleshooting Y our Sy stem 39 T roubleshooting a USB Device Problem • System message indicates a problem with a USB device. • Device connected to a USB port is not operating properly . Action 1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup P rogram" in your User's Guide[...]

40 T roubleshooting Y our Sy stem www .dell.com | support.dell.com 2 Check the appropriate indicator on the NI C connector . See T able 2-2 in "Indicators, Messages, and Codes." • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or [...]

T roubleshooting Y our Sy stem 41 Figure 5-1. Inside the Sy stem The system board holds the system's control circ uitry and other electronic components. Several hardwar e options such as the processor and memo ry ar e installed directly on the system boar d. Using a riser board, the system can accommodate up to two e xpansion cards. The upper [...]

42 T roubleshooting Y our Sy stem www .dell.com | support.dell.com Figure 5-2. Installing an d Removing the Bezel T o replace the bezel, push the latches inwar d, plac e the bezel on the front of the system and r elease the latches. Opening the Sy stem 1 Observe the precautions in "Safety F irst—F or Y ou and Y our System." 2 T urn off [...]

T roubleshooting Y our Sy stem 43 Figure 5-3. Installing and Removing the Sy stem Cover Closing the Sy stem 1 Ensure that you did not leave to ols or parts inside the system. 2 Place the cover over the sides of the chassis, and slide the cover forward. See F igure 5-3. 3 Tighten the two captive scr ews at the b ack of the system to secure the cover[...]

44 T roubleshooting Y our Sy stem www .dell.com | support.dell.com T roubleshooting a W et Sy stem Problem • Liquid spilled on the system. • Excessive humidity . Action CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the computer , and protecting against electrostatic discharge. 1 T [...]

T roubleshooting Y our Sy stem 45 Action CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the com puter , and protecting agains t electrostatic discharge. 1 Open the system. See "Opening the System." 2 Ensure that the following components ar e properly installed: • Expansion c[...]

46 T roubleshooting Y our Sy stem www .dell.com | support.dell.com T roubleshooting the Power Supply Problem • The power LED on the front of the system is not lit. Action 1 Check the connection of the power cable to the power supply and the outlet. 2 Remove the bezel. See "Removing and Replacing the Bezel." 3 T urn on the system. If the[...]

T roubleshooting Y our Sy stem 47 Action 1 R un the appropriate diagnostic test. See "Using Server Administrator Diagnostics" in Running System Diagnostics." CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the com puter , and protecting agains t electrostatic discharge. 2 [...]

48 T roubleshooting Y our Sy stem www .dell.com | support.dell.com 5 Ensure that the har d-drive interface cable is properly connected between the drive and the daughter card and/or R A ID controller . T o identify system board connectors, see F igure A-3. 6 If the hard drive is the boot drive, ensur e that the drive is configur ed and connected pr[...]

T roubleshooting Y our Sy stem 49 10 F or each expansion card that you r emove d in step 7, perform the following steps: a Open the system. See "Opening the System." b Reinstall one of the expansion car ds. c Close the system. See "Closing the System." d R un the appropriate tests in the system diagnostics. If the tests fail, se[...]

50 T roubleshooting Y our Sy stem www .dell.com | support.dell.com 8 Enter the System Setup program and check the system memory setting. See "Using the System Setup P rogram" in your User's Guide . If the amount of memory installed does not match the system memory setting, then perform the following steps: a T urn off the system and [...]

T roubleshooting Y our Sy stem 51 5 R un Quick T ests in the system diagnostics. See "R unning the System Diagnostics." If the test fails, continue to the next step. 6 Open the system. See "Opening the System." 7 Replace the processor . See "Replacing the Processor." 8 Close the system. See "Closing the System.&qu[...]

52 T roubleshooting Y our Sy stem www .dell.com | support.dell.com D3835bk0.book Page 52 Monday, August 24, 2009 4:34 PM[...]

Installing Sy stem Components 53 Installing Sy stem Components This section describes how to insta ll the following system components: • Cooling shroud • System battery • F an assembly • P ower supply • Expansion cards •R i s e r b o a r d • System memory • Control P anel Assembly • SA T A Cable Kits • P rocessor • System Boar[...]

54 Installing Sy stem Components www .dell.com | support.dell.com Figure 6-1. Sy stem Boar d Components and Connectors Cooling Shroud The cooling shroud covers the pr ocessor and system battery . The sh roud also dir ects air flow to the expansion car ds and system memory . Removing the Cooling Shroud CAUTION: See your Sy stem Information Guide for[...]

Installing Sy stem Components 55 Figure 6-2. Installing and Remo ving the Cooling Shroud Installing the Cooling Shroud 1 Insert the two tabs of the cooling sh roud into the back panel. See F igur e 6-2. 2 Rotate the cooling shroud down until the release la tch snaps into place securing the shroud to the fan assembly . 3 Close the system. See "[...]

56 Installing Sy stem Components www .dell.com | support.dell.com 4 Locate the battery on the system board. See F igur e A-3 for the battery location. 5 Grasp the battery socket r elease tab with your fingers and gently pull out away from the battery to remove the battery from the battery sock et. See F igure 6-3. 6 Place the new battery in the bat[...]

Installing Sy stem Components 57 Removing the Fan Assembly CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the com puter , and protecting agains t electrostatic discharge. 1 Open the system. See "Opening the System" in "T roubleshooting Y our System." 2 Remove the coo[...]

58 Installing Sy stem Components www .dell.com | support.dell.com Installing the Fan Assembly 1 Align the holes in the fan assembly with the three fan assembly securing posts. 2 Lower the fan assembly until the release levers snap onto the securing posts. 3 Re-engage the three forwar d-facing snaps. 4 Install the power distribution board. See "[...]

Installing Sy stem Components 59 Figure 6-5. Removing the Power Distribution Board Power Supply The system supports a single nonredundant power supply . Removing the Power Supply CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the com puter , and protecting agains t electrostatic dischar[...]

60 Installing Sy stem Components www .dell.com | support.dell.com 3 Loosen the captive screw at the front of the po wer supply that secures the power supply to the chassis. See F igur e 6-6. 4 Slide the power supply forward and lift straigh t up to r emove the power supply from the chassis. Figure 6-6. Installing and Removing the Power Supply Insta[...]

Installing Sy stem Components 61 3 Connect the following power supply cables: a P3 to the power distribution board b P2 to the system board connector CN2 c P1 to the system board connector CN3 4 Close the system. See "Closing the Sy stem" in "T roubleshooting Y our System." Expansion Cards The system supports up to two PCI expan[...]

62 Installing Sy stem Components www .dell.com | support.dell.com 8 Connect any remaining internal or e xternal cable(s) to the expansion car d. 9 If installing a remote access controller , connec t the cable to the r emote access controller connector on the system board. See F igure 6-9. 10 Replace the daughter card if it was r emoved. See "I[...]

Installing Sy stem Components 63 Figure 6-8. Installing and Removing a CERC SA T A RAID Controller Figure 6-9. Installing and Removing a Remote Access Controller CERC card connector (PCI slot on riser board) LED cable remote access controller cable D3835bk0.book Page 63 Monday, August 24, 2009 4:34 PM[...]

64 Installing Sy stem Components www .dell.com | support.dell.com Removing an Expansion Card CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the computer , and protecting against electrostatic discharge. 1 Open the system. See "Opening the Syste m" in T roubleshooting Y our Sys[...]

Installing Sy stem Components 65 Figure 6-10. Installing and Removing the Riser Board Installing the Riser Board CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the com puter , and protecting agains t electrostatic discharge. 1 Slide the riser board onto the system boar d. See F igur e 6[...]

66 Installing Sy stem Components www .dell.com | support.dell.com Figure 6-11. Installing and Removing a Daughter Card 3 Grasp the daughter card and car efully pull it away from the system-boar d connector . 4 Disconnect the LED cable from the daughter card. See F igure 6-11. Installing a Daughter Card 1 Open the system. See "Opening the Syste[...]

Installing Sy stem Components 67 Sy stem Memory The four memory module sockets ar e located on the system board adjacent to the power supply and can accommodate from 512 MB to 4 GB of unbuffer ed ECC PC-3200 (DDR400) memory . See F igur e 6-1 for the location of the memory module sockets. Y ou can upgrade the system memory by insta lling combinatio[...]

68 Installing Sy stem Components www .dell.com | support.dell.com Installing Memory Modules 1 Open the system. See "Opening the Syste m" in T roubleshooting Y our System." 2 Locate the memory module sockets. See F i gure 6-1. 3 P ress the ejectors on the memory module sock et down and out, as shown in F igur e 6-12, to allow the memo[...]

Installing Sy stem Components 69 Figure 6-12. Installing and Removing a Memory Module Removing Memory Modules CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the com puter , and protecting agains t electrostatic discharge. 1 Open the system. See "Opening the System" in T rouble[...]

70 Installing Sy stem Components www .dell.com | support.dell.com a P ush the bezel release latches inwar d. b P ull the bezel away from the system. 4 Open the system. a Loosen the two captive screws at the back of the system. b While pressing down on the cover indention, slide the cover backwar d about an inch, and grasp the cover on both sides. c[...]

Installing Sy stem Components 71 Figure 6-13. Control Panel Removal Installing the Control Panel CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the com puter , and protecting agains t electrostatic discharge. 1 Align the control panel and connect the contro l panel and LED cables to the[...]

72 Installing Sy stem Components www .dell.com | support.dell.com SA T A Cable Kits Removing the SA T A Cable Kits CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the computer , and protecting against electrostatic discharge. 1 T urn off the system and attached peripherals, and disconnec[...]

Installing Sy stem Components 73 NOTICE: The processor and heat sink c an become extremely hot. Be sure the processor has had sufficient time to cool before handling. 2 Remove the cooling shroud. See "Removing the Cooling Shroud." 3 P ushing down with one hand on the securing cl ip’s rubber -coated tab, use the other hand to slide the l[...]

74 Installing Sy stem Components www .dell.com | support.dell.com Figure 6-14. Installing and Re moving the Securing Clip 10 Align the pin-1 corner of the processor wi th the pin-1 corner of the ZIF socket. See F igur e 6-15. NOTE: Identifying the pin-1 corners is critical to positioning the processor correctly . Identify the pin-1 corner of the pr[...]

Installing Sy stem Components 75 Figure 6-15. Installing and Remov ing the Processo r in the Socket NOTICE: Positioning the processor inco rrectly can permanently damage the processor and the sy stem when you turn it on. When placing the processor in the socket, be sure that all of the pins on the processor enter the corresponding hole s. Be carefu[...]

76 Installing Sy stem Components www .dell.com | support.dell.com 13 Orient the securing clips so that the rubber -c oated tabs are towar d the back of the chassis. NOTE: If the securing clips ar e installed so that the rubber -coated tabs are toward the front of the sy stem, the cooling shroud ca nnot be installed correctly. 14 Lower the end oppos[...]

Installing Sy stem Components 77 b While pressing down on the cover indention, slide the cover backwar d about an inch, and grasp the cover on both sides. c Carefully lift the cover away from the system. 5 Remove the cooling shroud. 6 Remove the heat sink and processor . 7 Remove the memory modules. NOTE: After removing the memory modul es, record [...]

78 Installing Sy stem Components www .dell.com | support.dell.com Figure 6-16. Removing the Sy stem Board and Sy stem Board T ray Installing the Sy stem Board Assembly CAUTION: See your Sy stem Information Guide for complete information about safety precautions, working inside the computer , and protecting against electrostatic discharge. 1 Unpack [...]

Installing Sy stem Components 79 7 Connect the riser board. 8 Using a #2 Phillips screwdriver , tighten the two cap tive scr ews that secure the riser boar d to the system board. 9 Install any PCI expansion car ds that you removed. 10 If this is a software R AID or e xternal storage configuration system, install the daughter card. 11 Connect the ha[...]

80 Installing Sy stem Components www .dell.com | support.dell.com 22 Close the system. a Ensure that you did not leave tools or parts inside the system. b Place the cover over the sides of the ch assis, and slide the cover forward. c Tighten the two captive scr ews at the b ack of the system to secure the cover . 23 Reconnect the system to the elec[...]

Installing Drives 81 Installing Drives The hard-drive bays provide space for up to fo ur SA T A hard drives. The har d drives must be connected to a CERC SA T A RAID controller car d or SA T A daughter card. Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup progr[...]

82 Installing Drives www .dell.com | support.dell.com Figure 7-1. Removing the Hard-Drive Carrier 3 Slide the hard-drive carrier out of the chassis. 4 Using a #2 Phillips screwdriver , r emove the four screws on the bottom of the carrier that secure the har d drive and r emove the drive from the carrier . See F igure 7-2. release lever D3835bk0.boo[...]

Installing Drives 83 Figure 7-2. Removing the Hard Drive From the Drive Carrier Installing a Hard Drive 1 Align the hard-drive mounting holes with the holes in the drive carrier . 2 Using a #2 Phillips screwdriver , install the four sc r ews that secure the har d drive to the carrier . See F igur e 7-2. 3 Align the hard-drive carrier in the har d d[...]

84 Installing Drives www .dell.com | support.dell.com Connecting Hard Drives for RAID Y our system supports the following th ree types of RAID co nfigurations: • Software R AID on the intern al drives — This configurat ion r equires a daughter car d. • Hardwar e R AID on the internal drives — This configuration requir es the CERC SA T A RAI[...]

Getting Help 85 Getting Help T echnical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "T roubleshooting Y our System." 2 R un the system diagnostics and recor d any information provided. 3 Use Dell's extensive suite of online services available at Dell Support at[...]

86 Getting Help www .dell.com | support.dell.com www .euro .dell.com (Europe only) www .dell.com/la (Latin American countries) www .dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your passwor d. • Electronic Support Service support@us.dell.com apsupport@dell[...]

Getting Help 87 T echnical Support Service Dell's technical support service is available 24 hour s a day , 7 days a week, to answer your questions about Dell hardwar e. Our technical support staff use computer -based diagnostics to provide fast, accurate answers. T o contact Dell's technical support service, see "Before Y ou Call&quo[...]

88 Getting Help www .dell.com | support.dell.com Returns that are missing any of the pr eceding re quir ements will be refused at our r eceiving dock and returned to you. Before Y ou Call NOTE: Have your Express Service Code ready when yo u call. The code helps Dell's automated-support telephone sy stem direct your call more efficiently . If p[...]

Getting Help 89 Aruba General Support toll-free: 800-1578 Australi a (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 E-mail (Australia): au_tech_support@dell.com E-mail (New Zealand): nz_tech_support@dell.com Home and Small Business 1-300-65-55-33 Government and Business toll-free: 1-800-633-559 P referr ed Accounts Division [...]

90 Getting Help www .dell.com | support.dell.com Bolivia General Support toll-free: 800-10-0238 Brazil International Access Code: 00 Country Code: 55 City Code: 51 W ebsite: www .dell.com/br Customer Support, T echnical Support 0800 90 3355 T ech Support F ax 51 481 5470 Customer Care F ax 51 481 5480 Sales 0800 90 3390 British V irgin Islands Gene[...]

Getting Help 91 China (Xiamen) Country Code: 86 City Code: 592 T ech Support website: support.ap.dell.com/china T ech Support E-mail: cn_support@dell.com T ech Support F ax 818 1350 Home and Small Business T echnical Support toll-free: 800 858 2437 Corporate Accounts T echnical Support toll-free: 800 858 2333 Customer Experience toll-free: 800 858 [...]

92 Getting Help www .dell.com | support.dell.com Denmark (Copenhagen) International Access Code: 00 Country Code: 45 W ebsite: support.euro.dell.com E-mail Support (portable computers): den_nbk_support@dell.com E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com T echnical Support 7023 0[...]

Getting Help 93 F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/fr/fr/emaildell/ Home and Small Business T echnical Support 0825 387 270 Customer Care 0825 823 833 Switchboar d 0825 004 700 Switchboard (calls from outside of F rance) 04 [...]

94 Getting Help www .dell.com | support.dell.com Greece International Access Code: 00 Country Code: 30 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/gr/en/emaildell/ T echnical Support 080044149518 Gold T echnical Support 08844140083 Switchboard 2108129800 Sales 2108129800 Fa x 2108129812 Grenada General Support toll-free: 1-866-54[...]

Getting Help 95 Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com T echnical Support 1850 543 543 U.K. T echnical Support (dial within U.K. only) 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U.K. Custome[...]

96 Getting Help www .dell.com | support.dell.com Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226 T ec[...]

Getting Help 97 Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (A ustin, T exas, U.S.A.) 512 728-4600 or 512 728-3772 Lux e[...]

98 Getting Help www .dell.com | support.dell.com Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 W ebsite: support.euro.dell.com E-mail (T echnical Support): (Enterprise): nl_server_support@dell.com (Latitude): nl_latitude_support@dell.com (Inspiron): nl_insp[...]

Getting Help 99 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro.dell.com E-mail Support (portable computers): nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com T echnical Support 671 16882 Relational Customer Care 671 175[...]

100 Getting Help www .dell.com | support.dell.com St. Lucia General Support 1-800-882-1521 St. V incent and the Grenadines General Support toll-free: 1-877-270-4609 Singapore (Singapore) International Access Code: 005 Country Code: 65 T echnical Support toll-free: 800 6011 051 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales tol[...]

Getting Help 101 Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 W ebsite: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com T echnical Suppor[...]

102 Getting Help www .dell.com | support.dell.com T urks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com T echnical [...]

Getting Help 103 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der -Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Consumer (Home and Home Office) T echnical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Ser[...]

104 Getting Help www .dell.com | support.dell.com D3835bk0.book Page 104 Monday, August 24, 2009 4:34 PM[...]

Jumpers, Switches, and Connectors 105 Jumpers, Switches, and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and descri bes the connectors on the various boards in the system. Jumpers—A General Explanation Jumpers provide a convenient and re versible w[...]

106 Jumpers, Switches, and Connectors www .dell.com | support.dell.com Sy stem Board Jumpers F igur e A-2 shows the location of the configuration jumpers on the system board. T able A-1 lists the jumpers settings. Figure A-2. Sy stem Board Jumpers T able A-1. Sy stem Board Jumper Settings Jumper Setting Description P ASSWD (default) The password fe[...]

Jumpers, Switches, and Connectors 107 Sy stem Board Connectors See F igur e A-3 and T able A-2 for the location a nd description of the system boar d connectors. Figure A-3. Sy stem Board Connectors CN2 processor and heat sink DIMM1_A DIMM2_A DIMM1_B DIMM2_B BT1 Sy s_Mgmt Fan SL T1 CN3 CN4 J7 T able A-2. Sy stem Board Connectors Connector Descripti[...]

108 Jumpers, Switches, and Connectors www .dell.com | support.dell.com Riser Board Connectors See F igur e A-4 and T able A-3 for the location and description of the backplane boar d connectors. NOTE: The connectors for 64-bit cards ar e longer than the PCI 32-bit connecto r . However , as long as the card is installed properly , the card will stil[...]

Jumpers, Switches, and Connectors 109 Disabling a Forgotten Password The system's software security featur es include a system password and a setup passwor d, which ar e discussed in detail in "Using the System Setup P rogram" in your User's Guide . The password jumper enables these password featur es or disab les them and clear[...]

110 Jumpers, Switches, and Connectors www .dell.com | support.dell.com D3835bk0.book Page 110 Monday, August 24, 2009 4:34 PM[...]

I/O Connectors 111 I/O Connectors I/O Connectors I/O connectors are the gateways that the system us es to communicate with e xternal devices, such as a keyboar d, mouse, printer , or monitor . This section describes the various connectors on your system. If you reconfigur e the hardwar e connect ed to the system, you may also need the pin number an[...]

112 I/O Connectors www .dell.com | support.dell.com Serial Connector Serial connectors support devices such as extern al modems, printers, and mice that r equire serial data transmission. Serial connectors are also used for console r edirection. The serial connector uses a 9-pin D-subminiature connector . Serial Connector Autoconfiguration The defa[...]

I/O Connectors 113 PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboar d and mouse cables attach to 6-pin, miniature DIN connectors. F igur e B-3 illustrates the pin numbers for these connectors and T able B-3 defines the pin assignments for these connectors. Figure B-3. PS/2-Compatible Keyboard and Mouse Connector Pin Numbers[...]

114 I/O Connectors www .dell.com | support.dell.com V ideo Connector Y ou can attach a VGA-compatible monitor to th e system’s integrated video controller using a 15-pin high-density D-subminiature connector . F igure B-4 illustrates the pin numbers for the video connector and T able B-4 defines the pin assignments for the connector . NOTE: Insta[...]

I/O Connectors 115 USB Connector The system’s USB connectors support USB-complian t peripherals such as keyboar ds, mice, and printers and may also support USB-compliant devi ces such as diskette drives and CD drives. F igur e B-5 illustrates the pin numbers for the USB connector and T able B-5 defines the pin assignments for the connector . NOTI[...]

116 I/O Connectors www .dell.com | support.dell.com Network Cable Requirements The network adapters support a UTP Ethernet cab le equipped with a standard RJ-45-compatible plug. Observe the following cabling restrictions. NOTICE: T o avoid line interference , voice and data lines must be in separate sheaths. • Use Category 5 or greater wiring and[...]

Abbreviations and Acronyms 117 Abbreviations and Acronyms A ampere(s) AC alternating current ANSI American National Standards Institute BIOS basic input/output system C Celsius CD compact disc cm centimeter(s) CMOS complementary metal-oxide semiconductor CPU central processing unit DC direct current DHCP Dynamic Host Configuration Protocol DIMM dua[...]

118 Abbreviations and Acronyms www .dell.com | support.dell.com FCC Federal Communications Commission ft feet g gram(s) GB gigabyte(s) GUI graphical user interface Hz hertz I/O input/output ID identification IDE integrated drive electronics IPX Internet packet exchange IRQ interrupt request KB kilobyte(s) KB/sec kilobyte(s) per second kg kilogram(s[...]

Abbreviations and Acronyms 119 mV millivolt(s) NAS network attached storage NIC network interface controller NIS network information service NiCad nickel cadmium NMI nonmaskable interrupt ns nanosecond(s) NTFS NT File System NVRAM nonvolatile random-access memory PCI Peripheral Component Interconnect PDU power distribution unit PGA pin grid array P[...]

120 Abbreviations and Acronyms www .dell.com | support.dell.com UPS uninterruptible power supply UTP unshielded twisted pair V volt(s) VA C volt(s) alternating current VDC volt(s) direct current VGA video graphics array VRAM video random-access memory W watt(s) WH watt-hour(s) ZIF zero insertion force D3835bk0.book Page 120 Monday, August 24, 2009 [...]

Index 121 Index A application conflicts software, 2 8 B back panel features, 1 3 indicators, 1 3 basic power problems, 35 batteries troubleshooting, 4 5 battery , 55 removing or r eplacing, 5 5 beep codes, 23 boot drive configuring, 8 1 C checking equipment, 36 configuring boot drive, 8 1 software, 2 7 connectors k e yb oa r d , 113 m o u s e , 113[...]

122 Index 122 Index hard drives, 8 3 memory , 6 8 processor , 7 2 riser board, 6 5 software, 2 7 IRQs avoiding conflicts, 2 8 line assignments, 2 8 J jumpers a b o u t , 105 system board, 1 0 6 K key bo a rd connector , 1 1 3 troubleshooting, 3 7 M memory installing, 6 8 system, 6 7 troubleshooting, 4 9 memory modules installation guidelines, 6 7 r[...]

Index 123 T technical assistance, 10 troubleshooting basic I/O , 3 8 battery , 4 5 cooling fan, 4 6 damaged system, 4 4 expansion car ds, 4 8 hard drives, 4 7 key b oa rd , 3 7 memory , 4 9 mouse, 3 7 network adapter , 3 9 power supply , 4 6 processor , 5 0 serial I/O device, 3 8 startup routine, 3 5 system board, 5 1 system cooling, 4 6 system spe[...]

124 Index 124 Index D3835bk0.book Page 124 Monday, August 24, 2009 4:34 PM[...]

Figures Figure 2-1. Front-Panel Features . . . . . . . . . . . . . . . 12 Figure 2-2. Back-Panel Features . . . . . . . . . . . . . . . 14 Figure 2-3. Network Adapter Indicators . . . . . . . . . . . . 15 Figure 2-4. Front-Panel USB Connector . . . . . . . . . . . . 15 Figure 5-1. Inside the System . . . . . . . . . . . . . . . . . 41 Figure 5-2. I[...]

Figure A-1. Example Jumper . . . . . . . . . . . . . . . . . 105 Figure A-2. System Board Jumpers . . . . . . . . . . . . . . 106 Figure A-3. System Board Connectors . . . . . . . . . . . . 107 Figure A-4. Riser Board Connectors . . . . . . . . . . . . . 108 Figure B-1. I/O Connectors . . . . . . . . . . . . . . . . . . 111 Figure B-2. Serial Conne[...]

T ables Table 2-1. Front-Panel Indicator Codes . . . . . . . . . . . 12 Table 2-2. Back-Panel LED Codes . . . . . . . . . . . . . 16 Table 2-3. System Messages . . . . . . . . . . . . . . . . 16 Table 2-4. Server Module Beep Codes . . . . . . . . . . . 23 Table 3-1. IRQ Assignment Defaults . . . . . . . . . . . . 28 Table 4-1. System Diagno stics T[...]

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