Dell DELL POWEREDGE R515 manuale d’uso

Dell PowerEdge R515 Sy stems Hardware Owner’ s Manual Regulatory Model E12S Series and E13S Series Regulatory T ype E12S002 and E13S002 book.book Page 1 Tues day, August 24, 2 010 1:47 PM[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make better use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followe d. WA RN I NG : A WARNING indicates a potential for property damage, personal injury , or death. ___________ _________[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Feat ures During Startup . . . . . . . 11 Front-Panel Features and Indicators . . . . . . . . . . 12 LCD Panel Features (Optional) . . . . . . . . . . . . . . 16 Home Screen . . . . . . . . . . . . . . . . . . . . 17 Setup Menu . . . . . . . . . . . .[...]

4 Contents Diagnostics Messages . . . . . . . . . . . . . . . . . . 55 Alert Messages . . . . . . . . . . . . . . . . . . . . . 55 Other Information Y ou May Need . . . . . . . . . . . . 56 2 Using the Sy stem Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . . . 57 Choosing the Sy stem Boot Mo de . . . . . . . . . . . . 57 Entering[...]

Contents 5 Sy stem Utilities S creen . . . . . . . . . . . . . . . 72 Sy stem and Setup Password Features . . . . . . . . . 72 Using the Sy stem Password . . . . . . . . . . . . 72 Using the Setup Password . . . . . . . . . . . . . 75 Embedded Sy stem Management . . . . . . . . . . . . 76 Baseboard Management Controller Config uration . . . 77 Ente[...]

6 Contents Installing a Hard Drive . . . . . . . . . . . . . . . 89 Removing a Hard Drive From a Hard-Drive Carrier . . . . . . . . . . . . . . . . . 90 Installing a Hard Drive Into a Hard-Drive Carrier . . . . . . . . . . . . . . . . . 91 Internal Hard Drives . . . . . . . . . . . . . . . . . . . 91 Removing an Intern al Hard-Drive Bay . . . . . .[...]

Contents 7 Expansion Card Installation Guidelines . . . . . . 111 Installing an Expansion Card . . . . . . . . . . . . 113 Removing an Expansion Card . . . . . . . . . . . 115 Removing an Expansion-Card Riser . . . . . . . . 116 Installing an Expansion-Card Riser . . . . . . . . . 118 Integrated Storage Controller Card . . . . . . . . . . . 119 Rem[...]

8 Contents Installing the Cont rol-Panel Mo dule–LED . . . . 139 Control Panel Assemb ly—LCD (Optional) . . . . . . . 140 Removing the Control Panel Display Module . . . . . . . . . . . . . . . . . . . . . . 140 Installing the Cont rol Panel Displa y Module . . . . . . . . . . . . . . . . . . . . . . 141 Removing the Control Panel Assembly . . [...]

Contents 9 T roubleshooting a W et Sy stem . . . . . . . . . . . . . 160 T roubleshooting a Damaged Sy stem . . . . . . . . . . 162 T roubleshooting the Sy stem Battery . . . . . . . . . . . 162 T roubleshooting Power Supplies . . . . . . . . . . . . 163 T roubleshooting Sy stem Cooling Problems . . . . . . . 163 T roubleshooting a Fan . . . . . . [...]

10 Contents Selecting Devices for T esting . . . . . . . . . . . 179 Selecting Diagnostics Options . . . . . . . . . . 179 V iewing Information and Results . . . . . . . . . 180 6 Jumpers and Connectors . . . . . . . . . . . . 181 Sy stem Board Jumpers . . . . . . . . . . . . . . . . . 181 Sy stem Board Connectors . . . . . . . . . . . . . . . 182 [...]

About Y our Sy stem 11 1 About Y our Sy stem Accessing Sy stem Features During Startup The followi ng keys troke s provide access to system features during startup. Key strok e Description <F2> Enters the System Setup program. See "Using the System Setup P rogram and UEFI Boot Manager" on page 57. <F10> Enters System Services,[...]

12 About Y our Sy stem Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and I ndicators (Eight–Hard-Drive Sy stem) Item Indicator , Button, or Connector Icon Description 1P o w e r - o n i n d i c a t o r / power button The power -on indicator lights when the system power is on. The power button controls the DC power supply ou[...]

About Y our Sy stem 13 2 NMI button Used to troubleshoot softwar e and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if dir ected to do so by qualified support personnel or by the operating system's documentation. 3 Video connector Connects a monitor to[...]

14 About Y our Sy stem Figure 1-2. Front-Panel Features and I ndicators (T welve–Hard-Drive Sy stem) 8 Har d drives Up to eight 3.5-inch or 2.5-inch, hot-swappable SAS or SA T A drives. 9 System identification panel A slide-out panel for system information including the Expr ess Service tag, embedded NIC MAC addr ess, and iDR AC6 Enterprise car d[...]

About Y our Sy stem 15 2 LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup. See "Diagnostic Lights (Optional)" on page 25 . 3P o w e r - o n i n d i c a t o r / power button The power - on indicator lights when the syste m power is on. The power button controls the DC power supply [...]

16 About Y our Sy stem LCD Panel Features (Optional) NOTE: This sectio n is applicable onl y to eight–hard-drive sy stems. The system's LCD panel pro vides system inform ation and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messa ges (Optional) " on[...]

About Y our Sy stem 17 Home Screen The Home screen displays user -configurable information about th e system. This screen is displayed during normal system operation when there ar e no status messages or errors present. When the system is in standby mode, the LCD backlight turns of f after 5 minutes of inactivity if ther e ar e no error messages. P[...]

18 About Y our Sy stem Setup Menu View Menu Option Description BMC or DR AC NOTE: If an iDRAC6 Express card is installed on the sy stem, the BMC option is replaced by DRAC. Select DHCP or Static IP to configur e the network mode. If Static IP is selected, the available fields are IP , Subn et ( Sub ), and Gateway ( Gtw ). Select Setup DNS to enable[...]

About Y our Sy stem 19 Hard-Drive Indicator Patterns Figure 1-4. Hard-Drive Indicators Number Displays the Asset tag or the Service T ag for the system. P ower Displays the power output of the system in BTU/hr or W atts. The display format can be configured in the Set home submenu of the Setup menu (see "Setup Menu" on page 18). T emperat[...]

20 About Y our Sy stem Back-Panel Features and Indicators F igure 1-5 shows the controls, indicators , and connectors located on the back panel of the system. Figure 1-5. Back-Panel Features and Indicators Drive-Status Indicator Pattern Condition Blinks green two times per second Id entify drive/pr eparing for removal Off Drive ready for insertion [...]

About Y our Sy stem 21 Item Indicator , Button, or Connector Icon Description 1 Serial connector Connects a serial device to the system. 2 Video connector Connects a VGA display to the system. 3i D R A C 6 E n t e r p r i s e port (optional) Dedicated management port for the optional iDR AC6 Ent erprise card. 4 VFlash media slot (optional) Connects[...]

22 About Y our Sy stem 9S y s t e m s t a t u s indicator Lights blue during normal system operation. Both the systems management software and the identificat ion buttons located on the front and back of th e system can cause the indicator to flash blue to identify a particular system. Lights amber when the system needs attention due to a problem. [...]

About Y our Sy stem 23 Guidelines for Connecting Optional External Devices • T urn off power to the system and e xternal devices befor e attaching a new e xternal device. T urn on any external devices befor e turning on the system (unless the documentation for th e device specifies otherwise). • Ensur e that the appropriate driver for the attac[...]

24 About Y our Sy stem Power Indicator Codes The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit—A C power is not connected. • Gr een—In standby mode, indicates that a valid AC source is connected to the power supply , and that the powe r supply is operational. When the s[...]

About Y our Sy stem 25 Diagnostic Lights (Optional) NOTE: This section is applicable to twelve–hard-drive sy stems. The four diagnostic indicator lights on the system front panel display error codes during system startup. T able 1-1 lists the causes and possible corrective actions associate d with these codes. A hi ghlighted circle indicates the [...]

26 About Y our Sy stem Har d drive failure. Ensur e that the disk ette drive and har d drive are properly connected. See "Har d Drives" on page 87 for information on the drives installed in your system. P ossible USB failur e. See "T roubleshooting a USB Device" on page 158. No memory modules detected. See "T roubleshooting[...]

About Y our Sy stem 27 LCD Status Messages (Optional) NOTE: This section is applicable only to eight–hard-drive sy stems. The system's control pan el LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a no rmal operating conditio n, and lights amb[...]

28 About Y our Sy stem E1114 Ambient Temp exceeds allowed range. Ambient temperatur e has a reached a point outside of the allowed range. See "T roubleshooting System Cooling P roblems" on page 163. E1116 Memory disabled, temp above range. Power cycle AC. Memory has ex ceeded allowable temperatur e and has been disabled to prevent damage [...]

About Y our Sy stem 29 E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT voltage r egulator has failed. Reseat the processor(s). See "T roubleshooting P rocessors" on page 174. If the problem persists, see "Getting Help" on page 187. E122C CPU Power Fault. Power cycle AC. A power fault was detected when powe[...]

30 About Y our Sy stem E1410 System Fatal Error detected. Specified processor has a n internal error . The error may or may not have been caused by the processor . Remove AC power to the system for 10 seconds and restart th e system. If the probl em persists, see "Getting Help" on page 187. E1414 CPU # temp exceeding range. Check CPU heat[...]

About Y our Sy stem 31 E1420 CPU Bus parity error. Power cycle AC. The system BIOS has reported a processor bus parity error . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 187. E1422 CPU # machine check error. Power cycle AC. The system BIOS has rep or t ed a ma c[...]

32 About Y our Sy stem E1620 Power Supply # (### W) AC power error. Check PSU cables. Specified power supply's AC input is outside of the allowable range. Check the AC power source for the specified power supply . If the problem persists, see "T roubleshooting Po w e r S u p p l i e s " o n page 163. E1624 Lost power supply redundanc[...]

About Y our Sy stem 33 E1711 PCI parity error on #. Review & clear SEL. The system BIOS has reported a PC I parity error on a component that r esides in PCI configuration space at bus ##, device ##, function ##. Remove and r eseat the PCIe e xpansion car ds. If the problem persists, see "T roubleshooting Expansion Car ds" on page 172.[...]

34 About Y our Sy stem E1920 iDRAC6 Upgrade Failed The iDR AC6 Expr ess Car d is not installed properly or the card is bad. Reseat the iDR AC6 Express Car d. If the problem persists, see "Getting Help" on page 187. E1A14 SAS cable A failure. Check connection. SAS cable A is missing or bad. Reseat the cable. If t he problem persists, repla[...]

About Y our Sy stem 35 E2012 Memory configured but unusable. Check DIMMs. Memory configured, but is unusable. See "T roubleshooting System Memor y" on page 165. E2013 BIOS unable to shadow memory. Check DIMMs. The system BIOS failed to copy its flash image into memory . See "T roubleshooting System Memor y" on page 165. E2014 CM[...]

36 About Y our Sy stem E2018 Programmable Timer error. Power cycle AC. P rogrammable interval timer error . Remove AC power to the system for 10 seconds and restart th e system. If the probl em persists, see "Getting Help" on page 187. E2019 Parity error. Power cycle AC. P arity error . Remove AC power to the system for 10 seconds and res[...]

About Y our Sy stem 37 E201E POST memory test failure. Check DIMMs. BIOS POST memory test failur e. See "T roubleshooting System Memor y" on page 165. If the problem persists, see "Getting Help" on page 187. E2020 CPU configuration failure. Check screen message. P rocessor configuration failur e. Check screen for specific error [...]

38 About Y our Sy stem E2112 Memory spared on DIMM ##. Power cycle AC. The system BIOS has spared the memory because it has determined the memory had too many errors. "##" repr esents the memory module implicated by the BIOS. Remove AC power to the system for 10 seconds and restart th e system. If the probl em persists, see "T rouble[...]

About Y our Sy stem 39 Solving Problems Described by LCD Status Me ssages The code and te xt on the LCD can often specify a very pr ecise fault condition that is easily corr ected. F or example, if the code E1418 C PU_1_Presence appears, you know that a processo r is not installed in socket 1. Y ou might be able to determ ine the prob lem if multip[...]

40 About Y our Sy stem Any of these actions will r emove fa ult messages, and r eturn the status indicators and LCD colors to the normal state. Mess ages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in an e wS E L e n t r y . • The system is reset and new error events are detect[...]

About Y our Sy stem 41 Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration does not support node interleaving, or the configuration has changed (for example, a memory module has failed) so that node interleaving cannot be supported. The system still runs, but without node interleaving[...]

42 About Y our Sy stem BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists[...]

About Y our Sy stem 43 CPUs with different cache sizes detected. Mismatched processors have been installed in the system. Ensure th at all processors have the same cache size, number of cores and logical process ors, and powe r rating. Ensur e that the processors are properly installed. See "P rocessors" on page 128. CPUs with different c[...]

44 About Y our Sy stem DIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configuration for each processor must be identical. Ensur e that the memory modules ar e installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 105. Embedde[...]

About Y our Sy stem 45 Keyboard fuse has failed Overcurr ent detected at the keyboa rd connector . See "Getting He lp" on page 187. Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. The USB ports ar e disabled in t[...]

46 About Y our Sy stem Memory set to minimum frequency. The memory fr equency may be intentionally set lower for power conservation. If not an intention al setting, check any other system messages for possible causes. The curr ent memory configuration may support only the minimum frequency . Ensure that your memory configuration supports the higher[...]

About Y our Sy stem 47 No boot sector on hard drive. Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the har d drive configuration settings in the System Setup program. See "Using the System Setup Pr o g r a m an d UEFI Boot Manager" on page 57. If necessary , install the operating sys[...]

48 About Y our Sy stem Read fault Requested sector not found The operating system cannot read from the har d drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is defective. Replace t he optical me dium, USB medium, or USB device. Ensure that the USB cables, SAS/SA T A backplane c[...]

About Y our Sy stem 49 The amount of system memory has changed Memory has been added or r emoved or a memory module may be faulty . If memory has been added or removed, this message is informative and can be ignor ed. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors wer e detected and replace the[...]

50 About Y our Sy stem Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot. Replace the memory module. See "System Memory" on page 104. Time-of-day clock stopped F aulty battery or faulty chip. See "T roubleshooting the System Battery" on page 162. Time-of-day not s[...]

About Y our Sy stem 51 Unable to launch System Services image. System halted! System halted after F10 keystrok e because System Services image is either corrupted in the system firmware or has been lost due to system board r eplacement. The optional iDR AC6 Enterprise card flash memory or BMC SPI flash may be corrupted. Restart the system and updat[...]

52 About Y our Sy stem Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensur e that the memory modules ar e installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 105. Unused memor[...]

About Y our Sy stem 53 Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any sys[...]

54 About Y our Sy stem Write fault Write fault on selected drive F aulty USB device, USB medium, optical drive assembly , har d drive, or hard drive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane , or SA T A cables are properly connected. See "T roubleshooting a USB Device" on page 158, "T roubleshoot[...]

About Y our Sy stem 55 W arning Messages A warning me ssage aler ts you to a p o ssible problem and prom pts you to r espond before the system continues a task. F or example, befor e you format a disk ette, a message warns you that you may lose all data on the disk ette. W arning messages usually interrupt th e task and requir e you to respond by t[...]

56 About Y our Sy stem Other Information Y ou May Need WA RN I NG : See the safety and regulatory info rmation that shipped with your sy stem. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solu tion describes how to install your syste m into a rack. •T h e G[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 57 2 Using the Sy stem Setup Program and UEFI Boot Manager The System Setup program is the B IOS program that enables you to manage your system hardwar e an d specify BIOS-level o ptions. F rom the System S etup program, you can: • Change the NVRAM settings after you add or remove hardwar e ?[...]

58 Using the Sy stem Setup Program and UEFI Boot Manag er Entering the Sy stem Setup Program 1 T urn on or restart your system. 2 P ress <F2> after you see the following message: <F2> = System Setup NOTE: The sy stem does not respond until the USB keyboard is active. If your operating sys tem begins to load befor e you pr ess <F2>[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 59 Sy stem Setup Options Main Screen Figure 2-1. Sy stem Setup Program Ma in Screen NOTE: The options for the Sy stem Setup program change based on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed u nder their respective options in the following sections, where app[...]

60 Using the Sy stem Setup Program and UEFI Boot Manag er SA T A Settings (Optional) See "SA T A Settings Screen (Optional)" on page 62. Boot Settings See "Boot Settings Screen" on page 63. Integrated Devices See "Integrated Devices Scr een" on page 64. PCI IRQ Assignment Displays a scr een to change the IRQ assigned t[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 61 Memory Settings Screen Processor Settings Screen Option Description System Memory Size Displays the system memory size. System Memory T ype Displays the sys tem memory type. System Memory Speed Displays the syst em memory speed. Video Memory Displays the video memory size. System Memory T es[...]

62 Using the Sy stem Setup Program and UEFI Boot Manag er SA T A Settings Screen (Optional) DR AM P r efetcher ( Enabled default) When Enabled , it turns on the DR AM prefetch unit in the Northbridge. When Disabled , it prevents DR AM refe rences from triggering DR AM prefetch r equests. Ha rdw are Prefe tc h Tr a i n i n g o n S o f t w a r e P re[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 63 Boot Settings Screen Po r t D ( Off default) Au to enables BIOS support for th e device attached to SA T A port D. Off disables BIOS support for the device. Po r t E ( Off default) Au to enables BIOS support for th e device attached to SA T A port E. Off disables BIOS support for the device.[...]

64 Using the Sy stem Setup Program and UEFI Boot Manag er Integrated Devices Scre en Option Description Integrated SAS Controller ( Enabled default) Enables or disables the i ntegrated storage controller . User Accessib le USB Po r t s ( All P orts On default) Enables or disables the user -a ccessible USB ports. Options are All P orts On , Only Bac[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 65 PCI IRQ Assignments Screen Serial Communication Screen Option Desc ription Embedded X -tr eme PCI Adapter ( IRQ 5 default) Use the <+> and <-> k eys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Slot 2:[...]

66 Using the Sy stem Setup Program and UEFI Boot Manag er Embedded Server Mana gement Screen Fa i l s a f e B a u d R a t e ( 115200 default) Displays the failsafe baud rate used for console redir ection. BIOS attempts to dete rmine the baud rate automatically . This failsafe baud rate is used on ly if the attempt fails. This rate should not be adj[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 67 Power Manage ment Screen Sy stem Secu rity Screen Option Desc ription Po w e r Management ( OS Control default) Options ar e OS Control , Active P ower C ontroller , Custom , or Maximum P erformance . F or all but the Custom setting, the BIOS pr e-configures the power setti ngs on th is scre[...]

68 Using the Sy stem Setup Program and UEFI Boot Manag er Setup P assword Restricts access to the System Setup program by using a setup passwor d. NOTE: See "Using the Sy stem Password" on page 72 for more information. P asswor d Status ( Unlocked default) When Setup P assword is assigned and this field is Loc ke d , the system password c[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 69 Exit Screen P ress <Esc> to exit the System Setup program; the Exit s creen displays: • Save changes and exit • Discard changes and exit • Return to Setup P ower Button ( Enabled default) If Enabl ed , the power button can turn the system's power off and on. On an A CPI-comp[...]

70 Using the Sy stem Setup Program and UEFI Boot Manag er Entering the UEFI Boot Manager NOTE: Operating sy stems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x 64 version) to be installed from the UEFI boot mode. DOS and 32-bit operat ing sy stems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 71 UEFI Boot Manager Screen UEFI Boot Settings Screen Option Desc ription Continue The system attempts to boot to devices starting with the first item in the boot or der . If the boot attempt fails, the system continues with the ne xt item in the boot or der until the boot is successful or no m[...]

72 Using the Sy stem Setup Program and UEFI Boot Manag er Sy stem Utilities Screen Sy stem and Setup Password Features NOTE: For a forgotten password, see "D isabling a Forgotten Password" on page 184. Y our system is shi pped without the sy stem passwor d feature enabled in BIOS. CAUTION: The password features pro vide a basic level of s[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 73 When a system password is not assigned and the password jumper on the system board is in the enabled position, System P assword is Not Ena bled and P assword Status is Unlocked . T o assig n a system passwo rd: 1 Ve r i f y t h a t Pa s s w o r d S t a t u s is Unlocked . 2 Highlight the Sys[...]

74 Using the Sy stem Setup Program and UEFI Boot Manag er T o disable the passwor d security : 1 T urn on or reboot your system by pressing <Ctrl><Alt><Delete>. 2 T ype your password and press <Ctrl><Enter>. When P assword Status is Loc ke d , you must type the password and pr ess <Enter> when prompted at reboot.[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 75 Using the Setup Passwor d Assigning a Setup Password Y ou can assign a setup passwor d only when the Setup P a ssword is Not Enabled . T o assign a setup password, highlight the Setup P assword option and press the < +> or <–> key . The system prompts you to enter and verify th[...]

76 Using the Sy stem Setup Program and UEFI Boot Manag er Deleting or Changing an Existing Setup Pas sword 1 Enter the System Setup program and select System Securit y . 2 Highlight Setup P assw ord , pr ess <Enter> to acce ss the setup passwor d window . P ress <Enter> twice to cl ear the existing setup password. The setting changes to[...]

Using the Sy stem Setup Program and UEFI Boo t Manager 77 Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the sy stem, the BMC utility is replaced by the iDRAC6 utility . The BMC enables configuring, monitoring , and r ecovery of syste ms remot ely . BMC provides the following features: • Uses the sys[...]

78 Using the Sy stem Setup Program and UEFI Boot Manag er iDRAC6 Configuration Utility The iDRA C6 Configuration Utility is a pr e-boot configuration environment that allows you to view and set parame ters for the optional iDR AC6 and for the managed server . The iDRA C6 Configuration Utilit y enables you to: • C onfigure, enable, or disable the [...]

Installing Sy stem Components 79 3 Installing Sy stem Components Recommended T ools • K ey to the system keylock • #1 and #2 Phillips screwdrivers • T10 T orx screwdriver • W rist g rounding strap Inside the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple [...]

80 Installing Sy stem Components Figure 3-1. Inside the Sy stem (Eight–Hard-Drive Sy stem) 1 control panel board 2 SAS backplane 3 power supply cooling fan 4 expansion-card riser 5 power supply bay s (2) 6 cooling shroud 7 heat sink/processor (2) 8 me mory modules (8) 9 sy stem cooling fans (4) 10 optical drive (optional) 11 hard drives (8) 6 5 8[...]

Installing Sy stem Components 81 Figure 3-2. Inside the Sy stem (T welve–Hard-Drive Sy stem) 1 power supply cooling fan 2 internal hard drives (2) 3 expansion-card riser 4 power supply bay s (2) 5 cooling shroud 6 heat sink/processor (2) 7 memory modules (8) 8 sy stem cooling fans (4) 9 SAS backplane 10 hard drives (12) 5 4 8 9 10 7 1 3 6 2 book.[...]

82 Installing Sy stem Components Front Bezel (Optional) A lock on the bezel rest ricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons ar e accessible through the front bezel. Removing the Front Bezel 1 Using the system key , unlock the bezel. 2 Lift the r elease latch ne xt to the k ey lock. 3 Rot[...]

Installing Sy stem Components 83 Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis. 2 F it the free end of the bezel onto the system. 3 Secur e the bezel with the keylock. See F igur e 3-3. Opening and Closing the Sy stem WA RN I NG : Whenever you need to lift the sy st em, get others to assist you. T o avoid injury , do[...]

84 Installing Sy stem Components Figure 3-4. Removing and Replacing the Sy st em Cover (Eight–Hard-Drive Sy stem) 1 sy stem cover latch 2 latch release lock 1 2 book.book Page 84 Tu esday, August 24, 2010 1:47 PM[...]

Installing Sy stem Components 85 Figure 3-5. Removing and Replacing the Sy st em Cover (T welve–Hard-Drive Sy stem) Closing the S y stem 1 Lift the latch on the system cover . 2 Place the cover onto the chassis and offs et it slightly back so that the two hooks on the back edge of the cover fi t the corr esponding tabs on the back edge of the cha[...]

86 Installing Sy stem Components Cooling Shroud The cooling shroud directs airflow from the cooling fans over the system processor(s) and mem ory module(s). Removing the Coolin g Shroud CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your produc[...]

Installing Sy stem Components 87 Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by th e online or telephone service and support team. Damage due to servicing that is not aut[...]

88 Installing Sy stem Components Figure 3-7. Removing and Installing a Hard-Drive Blank Installing a Hard -Drive Blank Align the hard-drive blank with the dr ive bay and insert the blank into the drive bay until the release lever clicks into place. See F igure 3-7. Removing a Hard Drive 1 If appli cable, remove the front beze l. See "Removing [...]

Installing Sy stem Components 89 Figure 3-8. Removing and Installing a Hard Drive Installing a Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SA T A backplane. CAUTION: When installing a hard drive, ensure t hat the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting t[...]

90 Installing Sy stem Components 4 W ith the lever on the har d drive carrier open, slide the har d drive into the drive bay unt il the carrier contacts the backpl ane. See F igure 3-8. 5 Close the handle to lo ck the dr ive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive ca rrier a[...]

Installing Sy stem Components 91 Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See F igure 3-9. 2 Align the holes on the hard drive with the holes on the hard-drive carrier . When aligned correctly , the back of the hard drive will be flus h wit[...]

92 Installing Sy stem Components Figure 3-10. Removing and Installing an Internal Hard-Drive Bay 1 internal hard drives (2) 2 release latch 3 internal hard-drive bay 4 support bracket 2 3 1 4 book.book Page 92 Tu esday, August 24, 2010 1:47 PM[...]

Installing Sy stem Components 93 Installing an Internal Hard-Drive Bay CAUTION: M any repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as autho rized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that i[...]

94 Installing Sy stem Components Figure 3-11. Removing and Installing an Internal Hard Drive From the Internal Hard-Drive Bay *Screws ar e supplied along with the hard drives or dered from Dell. Installing a Hard Drive Into a Hard-Drive Bay 1 Insert the har d drive into the intern al har d-drive bay with the connector end of the drive at the back, [...]

Installing Sy stem Components 95 Optical Drive (Optional) An optional slimline S AT A DV D - R O M o r DV D + / -RW optical drive slides into the front panel and connects to the SA T A controller on the system boar d. NOTE: The twelve–hard-drive sy stems support only an externa l USB optical drive. NOTE: DVD devices are data only . Removing an Op[...]

96 Installing Sy stem Components Figure 3-12. Removing and In stalling the Optical Drive Installing an Optical Drive CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as directed by the online or telephone service an[...]

Installing Sy stem Components 97 6 Slide in the optical drive unti l the latch snaps into place. 7 Connect the optical drive cable to the back of the drive. Y ou must route these cables properly through the tabs on the system chassis to prevent them from being pinched or crimped. See F igure 3-1. 8 Connect the data cable to the system board and the[...]

98 Installing Sy stem Components Removing a Cooli ng Fan WA RN I NG : The cooling fan can continue to spin for some time after the sy stem has been powered down. Allow time for the fan to stop spinning before removing it from the sy stem. WA RN I NG : Do not attempt to operate the sy stem without the cooling fans. CAUTION: Many repairs may only be [...]

Installing Sy stem Components 99 Figure 3-13. Removing and Installing a Fan (Eight–Hard-Drive Sy stem) 1 fans (5) 2 release tab 3 fan cable 1 2 3 book.book Page 99 Tu esday, August 24, 2010 1:47 PM[...]

100 Installing Sy stem Components Figure 3-14. Removing and Installing a Fan (T welve–Hard-Drive Sy stem) 1 fans (5) 2 release tab 3 fan cable 1 2 3 book.book Page 100 Tuesday, August 24, 201 0 1:47 PM[...]

Installing Sy stem Components 101 Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by th e online or telephone service and support team. Damage due to servicing that is not authori[...]

102 Installing Sy stem Components Power Supplies Y our system supports 750 W power supply . NOTE: The maximum output power (shown in watts) is listed on the power supply label. If two power supplies ar e installed, the second power supply provides hot-swappable, power redundancy . When a power supply is removed with the system powered on, the full [...]

Installing Sy stem Components 103 Figure 3-15. Removing and Installing a Power Supply Installing a Power Supply 1 V erify that both power supplies ar e of the same type and have the same maximum output power . NOTE: The maximum output power (show n in watts) is listed on the power supply label. 2 Slide the new power supply into the chassis until th[...]

104 Installing Sy stem Components 3 Connect the power cable to the power s upply and plug the cable into a power outlet. CAUTION: When connecting the power cable, secur e the cable with the V elcro strap. NOTE: When installing, hot-swapping, or hot-adding a new power supply in a sy stem with two power supplies, allow several seconds for the sy stem[...]

Installing Sy stem Components 105 The maximum memory that is supported on your system varies accor ding to the types an d sizes of memory modules being use d: • Single-rank, dual-rank, and qu ad-rank RDIMMs o f sizes 2 GB, 4 GB, 8 GB, and 16 GB are supporte d for a total of up to 128 GB. • 1 GB, 2 GB, and 4 GB U DIMMs ar e supported for a total[...]

106 Installing Sy stem Components – F or dual-rank memory modules: • One memory module per chan nel supports up to 1333 MHz. • T wo memory modules per channel support up to 1067 MHz. – F or quad-rank memory modules: • One memory module per chan nel supports up to 1333 MHz. • T wo memory modules per channel ar e limited to 800 MHz, regar[...]

Installing Sy stem Components 107 T able 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processo r) Memory Module Size Memory Sockets Single Processor Dual Processor 13 24P h y s i c a l Memor y (GB) Av ailable Memory (GB) Phy sical Memory (GB) Available Memory (GB) 2 GB X X XX X XX 2 4 8 all 4 8 16 all 4 GB X X XX X XX 4 8 16 a[...]

108 Installing Sy stem Components Installing Memory M odules WA RN I NG : The memory modules are hot to the touch for some time after the sy stem has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many rep[...]

Installing Sy stem Components 109 Figure 3-16. Removing and Installing a Memory Module 7 Align the memory module's edge conn ector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an a lignment ke y that allows you to install the memory module in the socket in on[...]

110 Installing Sy stem Components 12 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. 13 Start up the system, press <F2> to enter the System Setup program, and check the System Memory settings on the main System Setup screen. The system should have already chan ged the value to reflect[...]

Installing Sy stem Components 111 6 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 87. 7 Close the system. See "Closing the System" on pa ge 85. 8 Reconnect the system and peripherals to their power sources, and tur n them on. Expansion Cards and Ex pansion-Card Risers Y our system supp orts up to four [...]

112 Installing Sy stem Components T able 3-4. Expansion-Card Installation Priority for Riser 2 T able 3-3. Expansion-Card Installation Priority for Riser 1 Card Priority Card T ype Slot Priority Max Allowed 25-W Card 1P E R C S 3 0 0 * 1 , 2 2 Y 2 PER C H800 3, 2 2 Y 3H P C C 2 , 1 2 Y 4 F ibre Channel 2, 1 2 Y 51 0 G b N I C 2 , 1 2 Y 6 All other [...]

Installing Sy stem Components 113 Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not aut[...]

114 Installing Sy stem Components Figure 3-17. Removing and Installing an Expansion Card 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 85. 11 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. 1 expansion-card riser 2 expansion-card[...]

Installing Sy stem Components 115 Removing an Ex pansion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not auth[...]

116 Installing Sy stem Components Removing an Expan sion-Card Riser CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is n[...]

Installing Sy stem Components 117 Figure 3-18. Removing and Installing an Expansion-Card Riser 1 integrated storage controller slot 2 riser guides (2) 3 expansion-card riser 4 expansion card slot 5 riser guide posts (2) 6 expansion-card riser slots (2) 6 1 2 3 5 4 book.book Page 117 Tuesday, August 24, 201 0 1:47 PM[...]

118 Installing Sy stem Components Installing an E xpansion-Card Rise r CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that i[...]

Installing Sy stem Components 119 Integrated Storage Controller Card Y our system includes a dedicated expa nsion-car d slot on the riser for an integrated SAS or RAID controller car d that provides the integrated storage subsystem for your system’s hard dr ives. The controller supports SAS and SA T A ha rd drives and also enables yo u to set up [...]

120 Installing Sy stem Components Figure 3-19. Removing and Instal ling the Storage Controller Card 1 storage connector 2 expansion-card riser 3 storage controller card 4 storage controller card cable 5 SAS data cable connector 6 release lever (blue) 1 2 3 6 5 4 book.book Page 120 Tuesday, August 24, 201 0 1:47 PM[...]

Installing Sy stem Components 121 Installing the Stor age Controller Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that[...]

122 Installing Sy stem Components 10 Replace the expansion card. See "Installing an Expansion Card" on page 113. 11 Close the system. See "Closing the System" on page 85. 12 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. iDRAC6 Express Card (Optional) Installing an iDRA[...]

Installing Sy stem Components 123 Figure 3-20. Removing and Inst alling an iDRAC6 Express Card 7 Reinstall all expansion cards in the expa nsion-car d riser . See "Installin g an Expansion Card" on page 113. 8 Close the system. See "Closing the System" on pa ge 85. 9 Reconnect the system and peripherals to their power sources, a[...]

124 Installing Sy stem Components 3 P ull back slightly on the retention standoff tab at the front edge of the car d and gently lift the car d off the r etention standoff. See F igure 3-20. As the holder r eleases from the st andoff, the connector under the car d disengages from the system boar d connector . 4 Angle the card so that the notch on th[...]

Installing Sy stem Components 125 Figure 3-21. Removing and Instal ling an iDRAC6 Enter prise Card 7 If applica ble, install the VFlash med ia card. See "Installing a VFlash Media Card " on page 127. 8 Close the system. See "Closing the System" on pa ge 85. 9 Reconnect the system and peripherals to their power sources, and tur n[...]

126 Installing Sy stem Components Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat i[...]

Installing Sy stem Components 127 VFlash Media (Optional) The VFlash media car d is a Secur e Di gita l (SD) card that plugs i nto th e iDR AC6 Enter prise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back of the system. 2 W ith the labe l side facing up, insert the contact-pin end of t[...]

128 Installing Sy stem Components 4 Insert the USB memory key into the USB connector . See F igure 3-22. 5 Close the system. See "Closing the System" on page 85. 6 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. 7 Enter the System Setup program and verify that the USB key has been[...]

Installing Sy stem Components 129 3 Open the system. See "Opening the System" on page 83. 4 Remove the cooling shroud. See "R emoving the Cooling Shro ud" on page 86. WA RN I NG : The heat sink and processor are hot to touch for some time after the sy stem has been power ed down. Allow the heat sink and processor to cool before [...]

130 Installing Sy stem Components Figure 3-23. Removing and Installing the Heat Sink 10 Rotate the processor shield upward and out of the way . See F igure 3-24. 11 Lift the processor out of the sock et and leave the r elease lever up so that the socket is r eady for the new processor . CAUTION: Be careful not to bend any of the pins on the ZIF soc[...]

Installing Sy stem Components 131 Figure 3-24. Removing and Installing a Processor 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket-release lever 2 1 6 3 4 5 book.book Page 131 Tuesday, August 24, 201 0 1:47 PM[...]

132 Installing Sy stem Components Installing a Proc essor CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is not autho[...]

Installing Sy stem Components 133 10 Using a #2 Phillips screwdriver , tighten the heat-sin k re tention screws. See F igure 3-23 . 11 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 87. 12 Close the system. See "Closing the System" on pa ge 85. 13 Reconnect the system to its electrical outlet and turn t[...]

134 Installing Sy stem Components Figure 3-25. Replacing the Sy stem Battery 4 If installed, remove the e xpansion card from the e xpansion-card slot. See "Removing an Expa nsion Card" on page 115. 5 If installed, r emove the storage cont roller card. See "Removing the Storage Controller Car d" on page 119. 6 Remove the expansio[...]

Installing Sy stem Components 135 9 P r ess the battery toward the negative side of the connector and lift it out of the securing tab. 10 Support the battery connecto r by pressing down firmly on the positive side of the connector . 11 Hold the new battery with the "+" fa cing the plastic connector on the system board and slide it unde r [...]

136 Installing Sy stem Components RAID Battery (Optional) Removing the RAID Battery CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to se[...]

Installing Sy stem Components 137 Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not auth[...]

138 Installing Sy stem Components 5 Remove the scr ew securing the power button boar d to the control-panel module. See F igure 3-27. 6 Remove the power button boar d and power button from the control-panel module. Figure 3-27. Removing and Inst alling the Control Panel—LED 1 bracket 2 control-panel ca ble 3 power button board 4 power button 5 co[...]

Installing Sy stem Components 139 Installing the Control-Panel Module–LED CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing th[...]

140 Installing Sy stem Components Control Panel Assemb ly—LCD (Optional) NOTE: This section applies to eight–hard-drive sy stems only . NOTE: The control panel asse mbly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Cont[...]

Installing Sy stem Components 141 Installing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing [...]

142 Installing Sy stem Components 5 Disconnect the d isplay module ca ble from the control pane l board. See F igure 3-28. 6 Remove the two screws that secur e th e control pan el board to the system chassis a nd remove the boar d. Figure 3-28. Removing and Installing the Control Panel—LCD 1 slot 2 control panel cable 3 USB memory key connector 4[...]

Installing Sy stem Components 143 Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that i[...]

144 Installing Sy stem Components 3 Open the system. See "Opening the System" on page 83. CAUTION: T o prevent damage to the drives and backplane, you must remove the hard drives from the sy stem before removing the backplane. CAUTION: Y ou must note the number of each hard drive and temporarily label them before removal so that you can r[...]

Installing Sy stem Components 145 Figure 3-29. Removing and Installing a SAS Backplane (Eight–H ard-Drive Sy stem) 1 backplane retention latches (2) 2 SAS backplane power cable 3 SAS A cable 4 SAS backplane 5 SAS B cable 6 retention hooks (4) 2 3 1 4 6 5 book.book Page 145 Tuesday, August 24, 201 0 1:47 PM[...]

146 Installing Sy stem Components Figure 3-30. Removing and Installing a SA S Backplane (T welve–Hard-Drive Sy stem) 1 SAS backplane 2 backplane retention latches (2) 3 SAS cables 4 control panel module cable 5 USB memory key connector 6 SAS backplane power cable 7 control panel cable 8 internal hard drive cables (2) 9 USB cable 10 SAS backplane [...]

Installing Sy stem Components 147 Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not aut[...]

148 Installing Sy stem Components Power Distribution Board The power distribution board is located on your system directly behind the power supply fan module. See F igure 3-32. Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs [...]

Installing Sy stem Components 149 11 P ull the blue tab, lift the power distribution board, and move it towar d the front of the system to disengage from the tabs on the power supply bay . See F igure 3-31 and F igur e 3-32. Figure 3-31. Removing and Installing the Po wer Distribution Board (Eight– Hard-Drive Sy stem) 1 screws (4) 2 power supply [...]

150 Installing Sy stem Components Figure 3-32. Removing and Installing the Power Distribution Board (T welve–Hard- Drive Sy stem) 1 screws (3) 2 power supply connector 3 power -interposer board 4 blue tab 5 power -distribution board 6 fan module cable connector 6 2 1 5 4 3 book.book Page 150 Tuesday, August 24, 201 0 1:47 PM[...]

Installing Sy stem Components 151 Replacing the Power Distribution B oard CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that[...]

152 Installing Sy stem Components Sy stem Board Removing the Sy stem Board CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t[...]

Installing Sy stem Components 153 11 Remove the nine screws securing the system boar d to the chassis and t hen slide the system board assembly to war d the front end of the chassis. CAUTION: Do not lift the sy stem board assembly by grasping a memory module, processor , or other components. 12 Grasp the system boa rd assembly by the edges and lift[...]

154 Installing Sy stem Components Installing the Sy stem Board CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is not [...]

Installing Sy stem Components 155 13 If applicable, install the iDR AC6 En terprise car d. Se e "Installing an iDR AC6 Enterprise Card" on page 124. 14 If applicable, install the iDRA C6 Express car d. See "Insta lling an iDRA C6 Express Car d" on page 122. 15 Replace the cooling shroud. See "I nstalling the Cooling Shroud&[...]

156 Installing Sy stem Components book.book Page 156 Tuesday, August 24, 201 0 1:47 PM[...]

T roubleshooting Y our Sy stem 157 4 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and suppor[...]

158 T roubleshooting Y our Sy stem T roubleshooting the V ideo Subsy stem 1 Check the system and power connections to the monitor . 2 Check the video interface cabling from the system to the monitor . 3 R un the appropri ate online diagnostic test. See "Using Onli ne Diagnostics" on page 177. If the tests run successfully , the prob lem i[...]

T roubleshooting Y our Sy stem 159 7 Reconnect and pow er on each USB de vice one at a time. 8 If a device causes the same problem, power down the device, r eplace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 187. T roubleshooting a Serial I/O[...]

160 T roubleshooting Y our Sy stem • Change th e auto-negotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrate d NIC, see the documentation for the NIC car d. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's docu mentati[...]

T roubleshooting Y our Sy stem 161 • VFlash media cards • USB memory keys • N IC h a rd w a re key • Expansion-card riser • Integrated storage controller car d •i D R A C 6 E x p r e s s c a r d •i D R A C 6 E n t e r p r i s e c a r d • P ower supplies •F a n s • P rocessors and heat sinks •M e m o r y m o d u l e s 4 Le t th[...]

162 T roubleshooting Y our Sy stem T roubleshooting a Damaged Sy stem CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat [...]

T roubleshooting Y our Sy stem 163 3 Reconnect the system to the electric al outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not corr ect in the System Setup program, replace the battery . See "Replacing the System Battery" on page 133. If the problem is not reso lved by re placing the battery , s[...]

164 T roubleshooting Y our Sy stem Ensure that none of the following conditions e xist: • Syste m cover , cooling shroud, drive blan k, pow er supply blank , or front or back filler panel is removed. • A mbient temperatur e is too high. • E xternal airflow is obstructed. • Cables inside the sys tem obstruct airflow . • A n individual cool[...]

T roubleshooting Y our Sy stem 165 T roubleshooting Sy stem Memory CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not[...]

166 T roubleshooting Y our Sy stem 9 Reseat the memory modules in thei r sock ets. See "Ins talling Memory Modules" on page 108. 10 Replace the cooling shroud. Se e "I nstalling the Cooling Shroud" on page 87. 11 Close the system. See "Closing the System" on page 85. 12 Reconnect the system to its electric al outlet, a[...]

T roubleshooting Y our Sy stem 167 T roubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that i[...]

168 T roubleshooting Y our Sy stem T roubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is [...]

T roubleshooting Y our Sy stem 169 T roubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not a[...]

170 T roubleshooting Y our Sy stem 5 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup P rogram" on page 58. If the problem persists, see "Getting Help " on page 187 . 6 Replace the front bezel. See "[...]

T roubleshooting Y our Sy stem 171 3 Ensure that the r equired device drivers for your controller card ar e installed and are configur ed correctly . See the operating system documentation for more information. 4 Restart the system, enter the System Setup progr am, and verify that the controller is enabled and the drives ap pear in the System Setup[...]

172 T roubleshooting Y our Sy stem 7 Open the system. See "Opening the System" on page 83. 8 Ensure that the controller card is firmly seated into the system board connector . See "Install ing an Expansion Ca r d" on page 113. 9 If you have a battery-cached PERC controll er , ensur e that the R AID battery is properly connected [...]

T roubleshooting Y our Sy stem 173 4 Open the system. See "Opening the System" on page 83. 5 Ensure that each e xpansion card is firmly seated in its connector . See "Installing an Expansion Car d" on page 113. 6 Ensure that each expansion-card riser i s firmly seated in i ts connector . See "Installing an Expa nsion-Card R[...]

174 T roubleshooting Y our Sy stem T roubleshooting Processors CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform troubleshooting and simple repairs as authorize d in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing that is not a[...]

T roubleshooting Y our Sy stem 175 16 Replace processor 1 with proces sor 2. See "Installing a P rocessor" on page 132. 17 Repeat step 11 through step 13. If you have tested both the processors and the problem persists, the system board is faulty . S ee "Getting Help " on page 187 . book.book Page 175 Tuesday, August 24, 201 0 1[...]

176 T roubleshooting Y our Sy stem book.book Page 176 Tuesday, August 24, 201 0 1:47 PM[...]

Running the Sy stem Diagnostics 177 5 Running the Sy stem Diagnostics If you e xperience a problem with your system, run the diagnostics befor e calling for technical assist ance. The purpose of the diagnostics is to test your system's hardware without r equir ing additional equipm ent or risking data loss. If you are unabl e to fix the proble[...]

178 Running the Sy stem Diagnostics • T emporarily suspend testing if an error is detected or terminate testing when a user -defined error limit is reached • View help messages that briefly describe each test and its parameters • View status me ssages that inform you if tests are completed successfully • View error messag es that inform you[...]

Running the Sy stem Diagnostics 179 Embedded Sy stem Diag nostics T esting Options Click th e testing opti on in the Main Menu window . Using the Custom T est Options When you select Custom T est in the Main Menu win dow , the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test re[...]

180 Running the Sy stem Diagnostics • Te s t I t e r a t i o n s —Selects the number of times the test is run. • L og output file pathname —Enables you to specify the diskette drive or USB memory k ey where the test log file is saved. Y ou cannot save the f ile to a hard drive. Viewing I nformation and Results The follow ing tabs in the Cus[...]

Jumpers and Connectors 181 6 Jumpers and Connectors This section provides spec ific information about the system jumper s. It also provides some basic informa tion on jumpers and switches and describe s the connectors on the various boards in the system. Sy stem Board Jumpers F igure 6-1 shows the location of the configuration jumpers on the system[...]

182 Jumpers and Connectors Sy stem Board Connectors See F igure 6-1 and T able 6-2 for the location and description of the system boar d conn ectors. Figure 6-1. Sy stem Board Connectors 1 2 19 20 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 21 book.book Page 182 Tuesday, August 24, 201 0 1:47 PM[...]

Jumpers and Connectors 183 T able 6-2. Sy stem Board Connectors Item Connector Description 1 CPU2 P rocessor 2 2 iDRA C6 Enterprise iDR AC6 Enterprise car d connector 3P S W D _ E N NVRM_CLR P assword enable jumper NVR AM clear jumper 4B 4 B2 B3 B1 Memory module slot B4 Memory module slot B2 (White r elease lever) Memory module slot B3 Memory modul[...]

184 Jumpers and Connectors Disabling a Forgotten Password The system's software security featur es include a s ystem password and a setup password, which are discussed in detail in "Using the System Setup P rogram and UEFI Boot Ma nager" on page 57. The password jumper enables these password features or disables them and clears any p[...]

Jumpers and Connectors 185 5 Reconnect your system and peri pherals to their electrical outlets, and turn on the system. The e xisting passwords ar e not disabled (erased) until the system boots with the password jumper plug in the " disabled" posi tion. However , before you assign a n ew system and/or s etup password, you must return the[...]

186 Jumpers and Connectors book.book Page 186 Tuesday, August 24, 201 0 1:47 PM[...]

Getting Help 187 7 Getting Help Contacting Dell F or customers in the United States, call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inte rnet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and servic[...]

188 Getting Help book.book Page 188 Tuesday, August 24, 201 0 1:47 PM[...]

Index 189 Index B Back-P anel F e atures and Indicators, 20 batteries troubleshooting, 1 6 0 battery troubleshooting the RAID car d battery , 1 6 9 battery (system) r eplacing, 1 3 2 bezel, 82 blank hard drive, 8 7 power supply , 1 0 4 BMC configuring, 7 7 C cabling optical drive, 9 5 CD driv e troubleshooting, 1 6 6 connectors system board, 1 8 0 [...]

190 Index w h e n t o u s e , 176 DIMMs See memory modules (DIMMs). drive blank installing, 8 8 re mo v i ng , 8 7 E Embedded System Management, 76 error messages, 58 expansion car d troubleshooting, 1 7 0 expansion car ds installing, 1 1 3 re mo v i ng , 1 1 5 SAS controller , 1 1 6 expansion slots, 111 F front-panel featur es, 12 G guidelines con[...]

Index 191 J jumpers ( system boar d), 17 9 K ke yb o a rd s troubleshooting, 1 5 6 L LCD panel features, 1 6 menus, 1 7 Lifecyle Controller , 76 M memory troubleshooting, 1 6 3 memory key connector (USB), 126 memory mode Optimizer , 1 0 6 memory modules (DIMMs) configuring, 1 0 5 installing, 1 0 8 re m o v i n g , 1 1 0 UDIMM configu rations, 1 1 2[...]

192 Index See processor . upgrades, 1 2 7 processors troubleshooting, 1 7 2 R rem ov in g bezel , 8 2 control panel assembly , 1 3 6 , 1 4 0 cooling shroud, 8 6 cover , 8 3 expansion car d, 1 1 5 har d driv e blank , 8 7 memory modules, 1 1 0 power supply , 1 0 2 power supply blank, 1 0 4 proce ssor , 1 2 7 SAS backplane boar d, 1 4 2 SAS controlle[...]

Index 193 system me ssages, 4 0 system pa ssword, 72 system se tup program boot settings, 6 3 embedded server management options, 6 6 integrated devices options, 6 4 k eystroke to enter , 5 8 memory settings, 6 1 PCI IRQ assignments, 6 5 power management options, 6 7 processor settings , 6 1 SA T A settings, 6 2 serial communications options, 6 5 s[...]

194 Index W warning messa ges, 55 warranty , 5 6 wet system troubleshooting, 1 5 8 book.book Page 194 Tuesday, August 24, 201 0 1:47 PM[...]